Suleena Kalra

Suleena Kalra

Penn Fertility Care

Strongly recommend: 45%Neutral: 38%Don't recommend: 17%7.8
45% strongly recommend
12 reviews
Humanity
8.3
8.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.4
8.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
1
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

Education

Medical School
Union U.
Residency
Northwestern
Fellowship
U. of Pennsylvania

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Suleena Kalra works at

Penn Fertility Care
Strongly recommend: 66%Neutral: 16%Don't recommend: 19%7.9

At 1 office

Philadelphia - Walnut St
800 Walnut St.
Philadelphia, PA 19107
800-789-7366
Explore Clinic

3 patient reviews filtered by:

0
3
Verified

This patient has provided documentation of treatment at this clinic.

Age 30 - 32
Treated 2016 - 2018
Success w/ Doc No
2 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Operations
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Dr. Kalra was thorough but we never felt she was warm or like she really had time for us. If I had a question that required speaking to her, I often felt like I was bothering her. She also sprung the need for ICSI on us on the morning of my retrieval (while I was gowned up and waiting for my IV placement) and it didn't really feel like she took the time to explain why she changed her mind....You might want to wok with Dr. Kalra is you really don't want anything sugar-coated. We found her bedside manner to be cold and not sympathetic for two people who are trying to keep hope alive
The positives of Penn is that if you work there, the insurance coverage is fantastic.... On the other side of the coin, the process for getting "bad news" isn't great.... Additionally, the weekend appointments sometimes ran 90 minutes behind for a simple blood draw and/or ultrasound. I also very much felt like a dollar sign. The financial person was entirely unprofessional and had no empathy at all for us.... I would never recommend them to anyone looking for care in Philly.
How was your experience with Suleena Kalra at Penn Fertility Care?
I often felt like I was bothering her when I asked questions. It's clear she was busy but also I was a patient of hers for a long time and it really never felt like we made a connection. It always felt rushed and like she was talking to a child. I work in women's health and reproductive health research, I understand a lot more because of my line of work and it still felt like she dodged some questions when I asked about more scientific or specific things.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
You might want to wok with Dr. Kalra is you really don't want anything sugar-coated. We found her bedside manner to be cold and not sympathetic for two people who are trying to keep hope alive after a lot of failure and much heartache. Ultimately, this is why I asked to be reassigned to another doctor within the practice.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
Dr. Kalra was thorough but we never felt she was warm or like she really had time for us. If I had a question that required speaking to her, I often felt like I was bothering her. She also sprung the need for ICSI on us on the morning of my retrieval (while I was gowned up and waiting for my IV placement) and it didn't really feel like she took the time to explain why she changed her mind.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
I did 6 medicated (clomid/letrozole) rounds and IUI before we were approved for IVF. All were negative. I went throw two egg retrieval rounds with her. We were lucky enough to have insurance coverage so we asked that she be as aggressive as possible because we didn't want to waste the coverage. She said she "was" but then after our first retrieval all embryos arrested after 5 days. The next time around she changed the medication, added in a course of HGH and we ended up with 6 embryos after 6 days of development. I did one fresh transfer which was negative and then one additional frozen transfer with her which resulted in a chemical pregnancy. After that point my husband and I both felt we didn't want to work with her anymore and asked to switch to a different, warmer doctor within the clinic.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Dawn)
I worked primarily with Dawn during the course of my treatment. Up until the end she was very helpful. Every time there was a negative result, she was right there working with me to schedule a follow up, and keep on the horse for next time. The main issue is take is that after my last transfer (which did result in positive rising HCG levels) but ultimately ended in miscarriage after the 6-week ultrasound, Dawn knew we didn't have any embryos left and also knew we weren't in a position to continue with more treatment at that time (after 6 IUIs, 2 retrievals and 6 transfers). The day we found out at the ultrasound that it wasn't viable I emailed later saying we were going to wait and see if the miscarriage would happen naturally but also asked her to check on the insurance coverage for the anesthesia for a D&C. She did not answer my email. 2 weeks later I finally followed to up to say that it had happened and i was fine. She responded that my message must have been lost by the surgical team and that was it. No sympathy, no apology for not responding and certainly no push to come back in for another follow up. That really made me feel like a major dollar sign (or lack there of) with Penn Fertility Care and one of the main reasons I would never recommend them to anyone looking for care in Philly.
Describe your experience with Penn Fertility Care.
The positives of Penn is that if you work there, the insurance coverage is fantastic. We received 6 covered IUIs, 2 retrievals and three transfers all through my insurance plan. They also have several locations and you can go to any one you want depending on whats most convenient for you. Most of the time, for the early morning blood draw/ultrasound visits leading up to IUI or retrieval, they are mostly on time. On the other side of the coin, the process for getting "bad news" isn't great. Usually the ultrasound tech just says everything is fine but if it's not then they literally don't say anything and on the way out say "the doctor will come in and speak to you." It just was very anxiety provoking. Maybe this is true of all clinics, I don't know, but I really didn't like how it was handled. Additionally, the weekend appointments sometimes ran 90 minutes behind for a simple blood draw and/or ultrasound. I also very much felt like a dollar sign. The financial person was entirely unprofessional and had no empathy at all for us. Even though we had mailed a check which had not yet been received she basically threatened to cancel our embryo transfer if we didn't pay the bill for our embryo storage. We had literally received the bill earlier that week and mailing a check was the only option for payment. It wasn't an issue with being able to pay or not wanting to pay - they just literally hadn't received it yet. I never really felt connected to my care team or like anyone really cared about us (for the most part) and I was under their care for almost 3 years.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
I was very lucky in that we had 6 IUIs, 2 retrievals and 2 transfers covered by our insurance. We had to pay for ICSI out of pocket as well as for embryo preservation. Those costs were reasonable but also weren't totally disclosed to us up front. We didn't realize that certain things were covered by insurance and others were not. ICSI was decided on the day of our retrieval so we were hit with a bill later which we were not expecting. It was okay for us but I could imagine for many couples it would not be.
Describe Suleena Kalra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
She was very set on eSET but this was also preferred by my insurance so we did follow through with two single transfers with her.
What specific things went wrong at Penn Fertility Care?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
For my second egg retrieval round my doctor added in a 5-day course of HGH. I was supposed to start it around 8 days prior to egg retrieval. That morning the nurse called with my blood work results and told me to "stay the course" with my meds. I asked, "okay, so don't change anything?" and she said "nope, don't change anything." When I went back two days later for follow up the nurse called with the results and asked how I was tolerating the HGH and I said I hadn't started it, that I wasn't told to start it. It became a big deal as to whether or not they would cancel the cycle and ultimately my doctor decided to allow the cycle to continue with a delayed start to the HGH. Additionally, when I went for our first retrieval the cover sheet they had for my treatment was actually for a different person and after the third discrepancy between what the nurse said and what my husband and I questioned as not what we had been told she went to speak to our doctor and realized it has been filled out with someone else in mind. That didn't make us feel confident at all.
0
Doctor
Suleena Kalra
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Penn Fertility Care
Philadelphia - Walnut St
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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0
2
Verified

This patient has provided documentation of treatment at this clinic.

Age 34 - 35
Treated 2016 - 2017
Success w/ Doc No
2 IUI
4 IVF
Diminished Ovarian Reserve
South Asian
Income $100K - $199K
Professor
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
She [Dr. Kalra] will not ask you to do some tests like HSG, hystroscopy etc which at times could be helpful in diagnosing the problem and prevent you from going towards IVF...3 cycles of Clomid (100mg) and timed intercourse. No rationale, just trying if it works...I felt like a number, she had no good bed side manners...was great in describing you the basics of how hormones talk to ovaries, egg are produced etc. But she is not interested in listening to your concerns. She would like to push her agenda on you for treatment. I did not like her approach of the way she treats her patients. She can be more compassionate.
the Penn nursing staff is great for bloodwork and US. you receive call about your results...The clinic are clean. They will not transfer your medical records to new practice. so try to get all records when you are their patient. It is well run clinic as it is part of Penn fertility care. They run many centers in Philadelphia region, so you can go to Market st, Wash. Sq and also in Radnor. Wait time at clinic can be long and weekend lab work is only done in Market st. location.
How was your experience with Suleena Kalra at Penn Fertility Care?
Dr. Kalra, was great in describing you the basics of how hormones talk to ovaries, egg are produced etc. But she is not interested in listening to your concerns. She would like to push her agenda on you for treatment. I did not like her approach of the way she treats her patients. She can be more compassionate.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
She is doctor who runs by numbers, I mean that they want to have good success rates and will take only patients that they think will have better IVF success rates. So if you have DOR, other complications, I will suggest to stay away for her. She will not ask you to do some tests like HSG, hystroscopy etc which at times could be helpful in diagnosing the problem and prevent you from going towards IVF. As I said she wants to IVF and for that she doesnot need fallopian tubes and uterus etc. So stay away from her practice if you want to find diagnosis to your infertility/DOR.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
In the beginning when I consulted her for irregular periods and not getting pregnant, she quickly jumped to conclusion that I had PCOS. Later after my blood work hormones results came, she changed her initial diagnosis to DOR (I had low AMH). She did not went further in understanding the root cause of my irregular periods and wanted to start Clomid asap. I did 3 cycles of Clomid with timed intercourse. During all 3 cycles, I was seen by her junior staff and she never contacted me and talked about the failed cycles or trying other medications. After 3 Clomid cycles, she directly wanted to jump to IVF and when I told her that I would need more time, she lost all her interest in me. It felt as if she was trying to push me to do IVF and when I pushed back, she was not amused. After 6 months, I went back to her to get opinion on what next steps we should take to get pregnant, she was not interested at all to take our case owing it to loss AMH and importantly we went for a second opinion to another doctor (which she did not liked). In my opinion she took things personally, rather then helping her patient in getting pregnant. Also I felt like a number, she had no good bed side manners.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
3 cycles of Clomid (100mg) and timed intercourse. No rationale, just trying if it works
Describe your experience with the nursing staff at Penn Fertility Care.
the Penn nursing staff is great for bloodwork and US. you receive call about your results
Describe your experience with Penn Fertility Care.
The clinic are clean. They will not transfer your medical records to new practice. so try to get all records when you are their patient. It is well run clinic as it is part of Penn fertility care. They run many centers in Philadelphia region, so you can go to Market st, Wash. Sq and also in Radnor. Wait time at clinic can be long and weekend lab work is only done in Market st. location.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
was covered by insurance
What specific things went wrong at Penn Fertility Care?
  • Failed to send your chart to another clinic
  • Lost results
0
Doctor
Suleena Kalra
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
2
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
6
8
Age 32 - 33
Treated 2016 - 2017
Success w/ Doc ?
3 IUI
European
Only Doc Seen
Doesn't Recommend
Neutral
My impression of Dr. Kalra is that she is incredibly smart and incredibly busy. I only saw her during consultations. All my other procedures and monitoring appointments were done by someone else (Dr, technician or resident). I did not get a "warm and fuzzy" vibe but, in the end, that was not the most important thing to me. I think the protocol she chose was best for me and when it did not work, she adjusted it.
The clinic [UPenn Fertility Care] has weekend hours which are great. I wish there was more flexibility with monitoring appointments. Having them in the morning only at a certain time is inconvenient if you don't have a traditional 9-5. I have also experienced incredible wait times for appointments. For instance, I was told to show up with a FULL bladder for an IUI and ended up waiting an hour for the procedure. Also, we had a lot of trouble with the financial department in getting set up for IVF. No one would call us back and when they did we got different answers. To this day, we do not know what it will cost us up front or in total.
How was your experience with Suleena Kalra at Penn Fertility Care?
My impression of Dr. Kalra is that she is incredibly smart and incredibly busy. I only saw her during consultations. All my other procedures and monitoring appointments were done by someone else (Dr, technician or resident). I did not get a "warm and fuzzy" vibe but, in the end, that was not the most important thing to me. I think the protocol she chose was best for me and when it did not work, she adjusted it.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
Come prepared with all your questions because she is impossible to reach outside of specific office visits.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
The office has set times for monitoring appointments and a protocol that is rather inflexible. Except for specific consultations, you see whoever is free that day. I also felt that most appointments were rushed.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin IUI, Roohi IVF)
The nurses always got back to me when I called with a question. I felt they were more compassionate and understanding than the doctors.
Describe your experience with Penn Fertility Care.
The clinic has weekend hours which are great. I wish there was more flexibility with monitoring appointments. Having them in the morning only at a certain time is inconvenient if you don't have a traditional 9-5. I have also experienced incredible wait times for appointments. For instance, I was told to show up with a FULL bladder for an IUI and ended up waiting an hour for the procedure. Also, we had a lot of trouble with the financial department in getting set up for IVF. No one would call us back and when they did we got different answers. To this day, we do not know what it will cost us up front or in total.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
Mostly covered by insurance. Trigger shot was $30. Clomid/Femara $10. Bloodwork $50. HSG $180. IVF ???? likely in the neighborhood of $7-10k
Describe Suleena Kalra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
I was told that, due to my age, only one embryo is recommended. I was not given an option for multiples.
What specific things went wrong at Penn Fertility Care?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
There were some other errors which I considered minor. For instance, not calling in a medication which caused me to wait. I also received conflicting information on when to have timed intercourse during our first IUI cycle.
6
Doctor
Suleena Kalra
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review