Susan Conway

[Dr. Conway] was based mainly in the Lafayette office, so I did not get to see her at every visit and I was okay with that/and understood that at the beginning. She did 2 of my IUIs, both of my retrievals and my transfer...She reviewed each of my medications with me and explained why they were being prescribed in the way they were. She changed the protocol for a second retrieval and provided a detailed explanation as to why. She called me personally with the results of my genetic testing.

My nurses [at Fertility Answers] were excellent, my only complaint was that when it came time for the retrievals my primary nurse was not at the bedside...I think it is important to know that you may not see your physician at every visit. There is a lot of bloodwork and monitoring and appointments are staggered, but the clinic flows well. You may see more than one nurse. It is important to utilize the patient portal if you have questions/concerns and you want to hear from the MD. Otherwise, call and leave a message for a nurse.

How was your experience with Susan Conway at Fertility Answers?

Dr. Conway was direct and to the point, a trait that I appreciated. She did not sugarcoat things. She was extremely knowledgeable and I appreciated her not "dumbing things down." She was based mainly in the Lafayette office, so I did not get to see her at every visit and I was okay with that/and understood that at the beginning. She did 2 of my IUIs, both of my retrievals and my transfer. She was there for the important things. If I had questions I contacted her through the patient portal and she was quick to respond. She reviewed each of my medications with me and explained why they were being prescribed in the way they were. She changed the protocol for a second retrieval and provided a detailed explanation as to why. She called me personally with the results of my genetic testing.

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Listen intently & ask questions if you do not understand something. She is willing to answer any and all questions, but you have to ask it.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

Dr. Conway and the other Doctors in the practice were excellent. There was a lot of nursing turnover during my initial treatment and that was difficult. The ultrasound tech was amazing and so were my nurses when I did IVF. (once there was some stability.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

IUI: Letrozole was used for all 3 IUIs. I had bloodwork and monitoring at the cycle start, 5 days of letrozole and continued monitoring and bloodwork. HCG trigger shot 24 hrs prior to IUI. None of the IUIs were successful. IVF: Dr. Conway used an "aggressive" protocol because of some low hormone levels. I did 2 egg retrievals. My first was an antagonist protocol starting with birth control and using a max dose of FSH and average does of LH. This resulted in single digit egg retrieval and ended with one viable 5-day embryo. The second retrieval was changed to a Lupron Flare protocol. The number of eggs retrived increased and resulted in 2 5-day embryos. The change to the micro-dose lupron was to improve chances of additional eggs. ICSI was used for fertilization and all embryos were PGT. 2 were viable. One was a frozen transfer that resulted in a live singleton birth.

Describe your experience with your nurse at Fertility Answers.

My nurses were excellent, my only complaint was that when it came time for the retrievals my primary nurse was not at the bedside. She did my intake, but a nurse from another office was brought in for the majority of the bedside care. I would have liked my primary nurse to be with me through the entire process.

Describe your experience with Fertility Answers.

A lot of things changed throughout my time at the clinic and I think there is more stability there now. I think it is important to know that you may not see your physician at every visit. There is a lot of bloodwork and monitoring and appointments are staggered, but the clinic flows well. You may see more than one nurse. It is important to utilize the patient portal if you have questions/concerns and you want to hear from the MD. Otherwise, call and leave a message for a nurse. They will return your call. I think it is important to note that the lab staff is excellent. This is absolutely a strength and one that I think gets over looked quite often.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

I was lucky to have some insurance coverage. I paid in office copays and they filed all charges with my insurance company. The largest out of pocket cost was the injectable medications for IVF

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2018 - 2020, Unsuccessful

Age 32 - 34

Egg Freezing

Embryo Freezing

Prefer not to answer

Income $0 - $49K

1st of 2 Docs

Doesn't Recommend

Unsuccessful

Review of

Susan Conway Fertility Answers

I felt like she [Dr. Conway] spoke directly and firmly yet still was warm and compassionate...I was very optimistic and happy with the first appointments, but somewhere along the way, I became an after thought and was not informed about what was actually occurring with my blood tests and ultrasounds. I was left with little explanation of what went wrong and found out through other consults that I should have been informed sooner than meds were not working on me.

None of the staff [at Fertility Answers] were rude but I did feel as though it was difficult to get information and that I was not kept in the loop about my blood work results or ultrasound and that my stem cycle was failing...[clinic error] I was not told that my stem cycle was failing. I was not reacting to the injections at all but was kept in the dark. I had to request 4 different times for my records to be transferred to another clinic for a second opinion.

How was your experience with Susan Conway at Fertility Answers?

I was very optimistic and happy with the first appointments, but somewhere along the way, I became an after thought and was not informed about what was actually occurring with my blood tests and ultrasounds. I was left with little explanation of what went wrong and found out through other consults that I should have been informed sooner than meds were not working on me.

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Get a second opinion. If you feel like something is off, advocate for yourself. Listen to your gut.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

I felt like she spoke directly and firmly yet still was warm and compassionate.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

For egg retrieval, I was prescribed 375 of follistim daily, with 75 Menupur. My estrogen did not increase nearly enough and my cycle was cancelled. I was told I needed an estrogen flair by another doctor but this was not given to me as an option. It was too late and 5k in cost of meds were lost.

Describe your experience with the nursing staff at Fertility Answers.

None of the staff were rude but I did feel as though it was difficult to get information and that I was not kept in the loop about my blood work results or ultrasound and that my stem cycle was failing.

Describe your experience with Fertility Answers.

The clinic is very clean and well organized. They are building a new center so it’s a great option. I feel like most of the errors were made by lower level staff members that were just not trained well. Hopefully these issues are being corrected.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

$16,500 for egg retrieval cycle. $6k of meds.

What specific things went wrong at Fertility Answers?

Failed to call with results
Failed to send your chart to another clinic
Provided conflicting information
Failed to convey critical information
Failed to consider drug intolerance

Describe the specific things that went wrong at Fertility Answers.

I was not told that my stem cycle was failing. I was not reacting to the injections at all but was kept in the dark. I had to request 4 different times for my records to be transferred to another clinic for a second opinion.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2019, Unsuccessful

Age 30

4 IUI

1 IVF

Unexplained

Latinx

Income $100K - $199K

Teacher

Only Doc Seen

Doesn't Recommend

Unsuccessful

Review of

Susan Conway Fertility Answers

I felt good with her [Dr. Susan Conway] for the most part until I was told that I was pregnant after our frozen transfer, then told that my numbers weren't rising so I wasn't going to be pregnant anymore. I still don't feel like I got the answers I needed. She always brushed off endometriosis, but I went to a different doctor and he performed a laparoscopic surgery on me to remove endo...

The clinic's [Fertility Answers] strengths are the convenient amenities and it's nurses...We got to know each other really well and they showed a genuine interest in me and my fertility journey...Weaknesses are communication and expectations...the information was very confusing. The payments were pretty confusing as well and some were unexpected...had to pay a separate company to store our potential embryos. Even though we only had 1 to store for a short time, we had to pay for 8 (we apparently have a credit).

How was your experience with Susan Conway at Fertility Answers?

There were times in which I felt that some information was very repetitive and there were times when I was blindsided. Going through IVF, for example. I had to take it day by day because the information was very confusing. The payments were pretty confusing as well and some were unexpected. I felt good with her for the most part until I was told that I was pregnant after our frozen transfer, then told that my numbers weren't rising so I wasn't going to be pregnant anymore. I still don't feel like I got the answers I needed. She always brushed off endometriosis, but I went to a different doctor and he performed a laparoscopic surgery on me to remove endo.

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Ask as many questions as possible and don't leave until you feel they've been answered in a way that you understand.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

We always received top notch care and felt that they spent enough time with us as patients rather than rushing us along.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

Right away she suggested IUI. I took Femara and monitored my follicles often. I administered a trigger shot then had the insemination about 36 hours after. We tried this 4 times with no luck. She then suggested IVF, so we went forward with that. We did the egg retrieval of 14 eggs. The 3rd day I had 9 embryos and the 5th day I only had 1 grade B. We did generic testing and it was good so we planned for the transfer. I took at home pregnancy tests a week later and they were positive. I went in for my beta tests, they verified the positive. A couple days later we took another beta and my numbers weren't growing as they should so they had me stop all the medications.

Describe your experience with the nursing staff at Fertility Answers.

The nursing staff was excellent. We got to know each other really well and they showed a genuine interest in me and my fertility journey.

Describe your experience with Fertility Answers.

The clinic's strengths are the convenient amenities and it's nurses. Weaknesses are communication and expectations. A new patient should do their research on how different clinics do things to make a good decision on whether this is the right clinic for them or not.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

IUIs were a total of about $2,000 each. Our IVF process costed us between $25,000-30,000. This included monitoring, medication, hospital/ surgery, and genetic testing. We had to pay a separate company to store our potential embryos. Even though we only had 1 to store for a short time, we had to pay for 8 (we apparently have a credit).

Describe Susan Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.

My doctor told us that as long as there was at least 1 good embryo she would transfer only 1. She said if she transferred more than 1, that wasn't a good sign because neither would be good enough to try by itself.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2017 - 2019, Successful

Age 33 - 35

3 IUI

Donor Sperm

PCOS

European

Income $50K - $99K

1st of 3 Docs

LGBTQ

Neutral

Strongly Recommends

Successful

Review of

Susan Conway Fertility Answers

Dr. Conway was super honest and direct with us, which we appreciated. She did our consultation and my HSG. I also had a great experiences with her co-workers Dr. Chappel and Dr. Storment. Dr. Storment is the one that performed the IUI that got me pregnant. Dr. Chappel spent time reviewing my medications and answering my nervous patient questions.

We began researching local clinics that were not just LGBTQ tolerant, but that were welcoming. We wanted to work with people who wanted to help us start a family. We found that at Fertility Answers. After our first consultation we knew we were in the right hands.... A medicated IUI cycle with injectables is $1,800. The medications are separate and cost us a little over $400. We purchased our sperm from Seattle Sperm bank and with shipping it cost us $860 per vial.

How was your experience with Susan Conway at Fertility Answers?

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Do not hesitate to become a patient. She is very forthright and will be honest with you. She will clearly tell you what to expect and answer any questions you have.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

We began researching local clinics that were not just LGBTQ tolerant, but that were welcoming. We wanted to work with people who wanted to help us start a family. We found that at Fertility Answers. After our first consultation we knew we were in the right hands. Everyone at the clinic was so encouraging and excited for us when I got pregnant. They were especially sensitive and caring when I had a miscarriage.

Describe your experience with your nurse at Fertility Answers. (Assigned nurse: Ivy)

Everyone at the clinic is amazing. Ivy and Michelle were a wealth of information and never made us feel like a bother when we had questions of the internet freaked us out. I cannot say enough good things about them and the rest of the staff.

Describe your experience with Fertility Answers.

This clinic has teamwork down to a science. I met every doctor and nurse there at some point during my treatment and every single one of them was up to speed on my care. From the moment you walk in to the time you walk out you feel cared for and important. No question is silly to them and no one is rushing you out the door.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

A medicated IUI cycle with injectables is $1,800. The medications are separate and cost us a little over $400. We purchased our sperm from Seattle Sperm bank and with shipping it cost us $860 per vial.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2018 - 2019, Unknown Success

Age 28 - 29

4 IUI

Anovulation

PCOS

European

Income $50K - $99K

Teacher

3rd of 3 Docs

Neutral

Success w/ Doc Too early to know

Review of

Susan Conway Fertility Answers

She [Dr. Susan Conway] was available to meet with me throughout my treatment cycles, and she was very responsive with questions...I felt she was very knowledgeable and explained things in a manner I could understand. She is a good communicator...One weakness, however, is that I feel like she could have been more aggressive with my treatment, and more understanding about my financial concerns...I was prescribed metformin to help regulate my pcos throughout my treatment cycles.

A treatment cycle with oral medication [at Fertility Answers] is $850. A treatment cycle with oral medication and IUI is $1300. A treatment cycle with injectable medication and IUI is $2000. All medication costs are separate...Their strength is their communication, bedside manner and compassion for their patients. I felt that the doctors were very qualified and were treating me to the best of their ability. One weakness is that they only provide one financial lending option, and I feel like other clinics have better hours.

How was your experience with Susan Conway at Fertility Answers?

I felt she was very knowledgeable and explained things in a manner I could understand. She is a good communicator and is very responsive to any questions or concerns I had. One weakness, however, is that I feel like she could have been more aggressive with my treatment, and more understanding about my financial concerns

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Be willing to work with her through the process

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

She was available to meet with me throughout my treatment cycles, and she was very responsive with questions.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

I used femara and follistim to stimulate my ovaries before having iuis performed. I was prescribed metformin to help regulate my pcos throughout my treatment cycles.

Describe your experience with your nurse at Fertility Answers.

All of the nurses were very compassionate and have a great bedside manner

Describe your experience with Fertility Answers.

Their strength is their communication, bedside manner and compassion for their patients. I felt that the doctors were very qualified and were treating me to the best of their ability. One weakness is that they only provide one financial lending option, and I feel like other clinics have better hours.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

A treatment cycle with oral medication is $850. A treatment cycle with oral medication and IUI is $1300. A treatment cycle with injectable medication and IUI is $2000. All medication costs are separate.

Describe Susan Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.

I have not done IVF, so I am unaware of my doctor's approach

What specific things went wrong at Fertility Answers?

Failed to consider drug intolerance

Describe the specific things that went wrong at Fertility Answers.

In the beginning of my treatment my doctor was dismissive of my previous treatment cycles with other physicians and my own personal knowledge of how I respond to certain medication, etc. This caused me to have a canceled cycle due to poor response. Once the issue was rectified, i had a better response to the medication.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2017 - 2018, Unknown Success

Age 28 - 29

3 IUI

Unexplained

Other

Income $0 - $49K

2nd of 2 Docs

Neutral

Doesn't Recommend

Success w/ Doc Not sure

Review of

Susan Conway Fertility Answers

Very easy to talk to, you can tell she [Dr. Conway] loves what she does. As a patient I feel like she's doing what is best for my partner and I. Explained everything very well and made sure we knew what we are getting into.... For IUI I used metronome, 2.5mg ×2 For 5 nights and 200mg progesterone suppositories after all IUI's. I had a trigger shot of pregnyl and had 1ml. 24-36 hours before IUI was done. I responded well to medicine and my follicles were a great size, but all IUI's were unsuccessfull.

Strengths would probably be the nurses, ultrasound team is awesome and knowledge of doctors. Weaknesses, I feel are that the doctor isn't always there [Fertility Answers] if it's not there day at the clinic even thought they try. They can't be in Baton Rogue and Lafayette at the same time. Also only doing transfers and retrevials certain times during a one month period.

How was your experience with Susan Conway at Fertility Answers?

Very easy to talk to, you can tell she loves what she does. As a patient I feel like she's doing what is best for my partner and I. Explained everything very well and made sure we knew what we are getting into.

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Ask any questions don't be afraid your asking a silly question, they have heard it almost all before.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

Being forced into such a small window to retrieve and to transfer works off of what's easiest for the hospital/clinic. Not what works best for the patient in my opinion. Other smaller clinics don't do it this way from my understanding.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

For IUI I used metronome, 2.5mg ×2 For 5 nights and 200mg progesterone suppositories after all IUI's. I had a trigger shot of pregnyl and had 1ml. 24-36 hours before IUI was done. I responded well to medicine and my follicles were a great size, but all IUI's were unsuccessfull.

Describe your experience with the nursing staff at Fertility Answers.

Nurses were nice. I can't say I have any complaints. They've explained everything thus far and always call back the same day if I have a request or question.

Describe your experience with Fertility Answers.

Strengths would probably be the nurses, ultrasound team is awesome and knowledge of doctors. Weaknesses, I feel are that the doctor isn't always there if it's not there day at the clinic even thought they try. They can't be in Baton Rogue and Lafayette at the same time. Also only doing transfers and retrevials certain times during a one month period. Not sure that it's like this at other clinics, but when getting in this process I wish it wasn't pushed back 2 months at a time if something happens. People going through infertility I feel have waited a long time through saving and patience and I feel time of is the essence but what the clinic offers isn't week to week unfortunately.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

Prescreening lab(f) 500 Prescreening labs (m) 300 Semen analysis 150 Follicular studies and hormone studies 2,500 Stim start w/pgs 9,650 Medication 2,700 Legal counseling 400 Anesthesia 525

Describe Susan Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.

Dr. Conway is pro single embryo fransfer. Even more so if they are PGS tested.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Explained risks

Adaptability

Clinic

Fertility Answers

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2018, Unknown Success

Age 32

1 IUI

Unexplained

European

Income $200K - $499K

3rd of 3 Docs

Neutral

Strongly Recommends

Success w/ Doc Too early to know

Review of

Susan Conway Fertility Answers

She [Dr. Conway] was very straight forward and blunt about the facts of infertility, which I appreciated... I was looking for answers and a sense of understanding, which I didn't get from the previous doctor. Upon our first meeting, I could tell she was a straight shooter so to speak. She presented the facts and laid out my options. I agreed on the path forward and things moved quickly. During the IUI, there was an issue with the catheter

Staff [at Fertility Answers] is very professional, but on the day of the IUI I kinda felt like a number. I understand there is a time sensitivity to the procedure and it was awkward, but felt a little bit robotic...When your name was called the nurse or staff member was ready to do their job. All were polite and ready to help. I have no weaknesses to mention...$1200 IUI procedure including ultrasounds and bloodwork.

How was your experience with Susan Conway at Fertility Answers?

I had received the diagnosis of unexplained infertility by another doctor and went to Dr Conway for a consult. I was looking for answers and a sense of understanding, which I didn't get from the previous doctor. Upon our first meeting, I could tell she was a straight shooter so to speak. She presented the facts and laid out my options. I agreed on the path forward and things moved quickly. During the IUI, there was an issue with the catheter so she smartly remembered I got an HSG done so she asked the nurse to pull it up to help her navigate the catheter. She kept asking me how I was doing and explaining her steps. I like to understand what's going on (not everyone likes that).

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

She will throw a lot of information at you, but don't be intimated. She it's very down to earth.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

She was very straight forward and blunt about the facts of infertility, which I appreciated. All the staff were very polite and helpful.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

With Dr Conway, she suggested an IUI with estrogen and an injection trigger shot and progestrone.

Describe your experience with the nursing staff at Fertility Answers.

When your name was called the nurse or staff member was ready to do their job. All were polite and ready to help. I have no weaknesses to mention.

Describe your experience with Fertility Answers.

Wish it was closer to where I live. I have to drive little over an hour to the clinic. Staff is very professional, but on the day of the IUI I kinda felt like a number. I understand there is a time sensitivity to the procedure and it was awkward, but felt a little bit robotic.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

$1200 IUI procedure including ultrasounds and bloodwork.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2017 - 2018, Successful

Age 28 - 29

4 IUI

1 IVF

Unexplained

European

Income $50K - $99K

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Susan Conway Fertility Answers

Dr. Conway is exceptional. She’s knowledgeable, and takes time to explain your individual situation, and set expectations for the outcome based on what is known at the time.... Once we received the call explaining that only 2 of the 4 fertilized, I immediately requested that Dr. Conway call me to discuss switching from a frozen transfer with PGS testing tk a fresh transfer with no PGS testing. Dr. Conway called me back within an hour

Nursing staff [Fertility Answers] was always helpful. The only time I had an issue was when I was provided the wrong fee schedule, and no one realized it until after my loan had been processed.... Strengths: communication, time spent with patients, available for questions, portal is convenient for records & communication as well, although most of the communication is through the nurses & IVF coordinator, Dr. Conway was always available when I did need to speak with her.

How was your experience with Susan Conway at Fertility Answers?

Dr. Conway is exceptional. She’s knowledgeable, and takes time to explain your individual situation, and set expectations for the outcome based on what is known at the time. Dr. Conway had higher expectations set for me based on mine and my husband’s Unknown diagnosis. I had a great response to the medications prescribed, and a great number of Follicles. When it came time for egg retrieval however, only 8 of my follicles were the right size, and only 4 of them resulted in mature eggs, so now we believe our Unexplained infertility is due to Immature Eggs. Once we received the call explaining that only 2 of the 4 fertilized, I immediately requested that Dr. Conway call me to discuss switching from a frozen transfer with PGS testing tk a fresh transfer with no PGS testing. Dr. Conway called me back within an hour, and we discussed everything, and she agreed that in this scenario, it would be much better to do the fresh transfer without the testing. She left me feeling very confident that even though my numbers weren’t what we were expecting, we could still have a successful pregnancy. We are currently in the two-week-wait from that transfer. Dr. Conway has helped me feel less stressed by providing me as much information as I could possibly want, when I want it.

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Dr. Conway is encouraging, and also realistic. She does not give false hope. I would say her bedside manner is “just warm enough”. I tend to value knowledge and information over a warm bedside manner though, and I would say Dr. Conway is a great fit for that.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

I was treated like a human. Each time I needed additional info or more time with nurses, I was given exactly what I needed. They were always available to answer any questions I had.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

My protocol included birth control for 3 weeks, then injections as follows: Menopur 75 IU and Follistim 150 IU for 9 days, with the last three days including ganirelix 75IU. My dosage never changes because I was responding very consistently. Dr. Conway ALWAYS values quality over quantity. The goal was to get as many eggs as possible, and my follicles grew exactly as she needed them to (prior to egg retrieval). At egg retrieval, a different doctor performed the retrieval, and only retrieved 8 eggs, and only 4 were mature, and only 2 fertilized, and only 1 survived to day 5 and was transferred. Once we decided to switch from a frozen transfer to a fresh transfer, I began taking Estrace twice daily, progesterone injections once daily, baby aspirin once daily, and a prenatal vitamin (which I had already been on for several months) once daily.

Describe your experience with the nursing staff at Fertility Answers.

Nursing staff was always helpful. The only time I had an issue was when I was provided the wrong fee schedule, and no one realized it until after my loan had been processed. Fortunately, my loan company was very easy to work with, and I was able to change my loan to accommodate my updated fee schedule. Otherwise, the nursing staff was absolutely amazing.

Describe your experience with Fertility Answers.

Strengths: communication, time spent with patients, available for questions, portal is convenient for records & communication as well, although most of the communication is through the nurses & IVF coordinator, Dr. Conway was always available when I did need to speak with her. Weaknesses: none really to note

Describe the costs associated with your care under Susan Conway at Fertility Answers.

There was a $250 consultation fee, but all other costs were provided to me on a fee schedule. Those costs included any pre-screening that needed to be done for me and for my husband.

Describe Susan Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.

My husband and I wanted to transfer two embryos initially. Dr. Conway believes in transferring ONE embryo, almost always. She is a strong advocate for the baby, and wants the healthiest outcome possible for the baby, so once she explained this to us, we agreed that if we had multiple embryos to choose from, we should just transfer one.

What specific things went wrong at Fertility Answers?

Provided conflicting information

Describe the specific things that went wrong at Fertility Answers.

The one thing that was done incorrectly at this clinic was when I was provided the Fee Schedule. This clinic operates in Baton Rouge, LA as well as Lafayette, LA. For the particular month of my egg retrieval, I should’ve received the fee schedule for the services in Lafayette, but I received Baton Rouge’s fee schedule by mistake. The frustrating part was that no one caught this until payments were due and I didn’t understand the fees due.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2017, Unsuccessful

Age 37

2 IUI

Tubal Blockage

Unexplained

Other

Income $50K - $99K

Teacher

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Susan Conway Fertility Answers

Dr Conway was friendly and personable. Some things were not explained clearly. I did not see her as much as I thought I would have. Most of my visits were with the nurses. Even when trying to figure out next steps, I wouldn't have minded talking with a Dr about why the IUIs failed...We were recommended to start with an IUI, because my partially blocked fallopian tube wasn't a major issue, and my husband's sperm was fine...We were not told the sperm count, just that it was adequate. The IUI failed.

They [the nurses at Fertility Answers] were friendly and helpful. However, I was unsure about some of the information gathered from the bloodwork. I had to ask them what some of the results meant, because they did not tell me. Also. The process was a little fast...Strengths -everyone was very friendly and helpful Weakness -they need to discuss results with the patients and I would like to have seen the dr more...IUI was 1300 Medicine (pills) 131

How was your experience with Susan Conway at Fertility Answers?

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Ask questions and be proactive.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

The doctor and nurses were very informative and helpful with any questions I had.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

We were recommended to start with an IUI, because my partially blocked fallopian tube wasn't a major issue, and my husband's sperm was fine. I went in on cycle day 3 for an ultrasound to make sure there were follicles and no cysts. Days 3-7, I was to take 5 mg of Letrazole to make a couple of large follicles. We stopped having Intercourse a couple if days before our next ultrasound (cycle day 10) and bloodwork. This ultrasound and bloodwork was to check for the size of follicles (19 and 21) and lining (9.5), as well as to make sure I haven't already ovulated. The nurses called that night to tell when to give my self a trigger shot (that night). We were to come back in 2 days to get our IUI. We were not told the sperm count, just that it was adequate. The IUI failed.

Describe your experience with the nursing staff at Fertility Answers.

They were friendly and helpful. However, I was unsure about some of the information gathered from the bloodwork. I had to ask them what some of the results meant, because they did not tell me. Also. The process was a little fast.

Describe your experience with Fertility Answers.

Strengths -everyone was very friendly and helpful Weakness -they need to discuss results with the patients and I would like to have seen the dr more

Describe the costs associated with your care under Susan Conway at Fertility Answers.

IUI was 1300 Medicine (pills) 131

Describe Susan Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.

None

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2017, Unsuccessful

Age 32

4 IUI

Male Factor

Unexplained

Other

Income $50K - $99K

1st of 2 Docs

Doesn't Recommend

Unsuccessful

Review of

Susan Conway Fertility Answers

Dr. Conway never remembered who we were and we did 4 IUI’s with her. On the final IUI she actually walked into the room and said “hey guys! So is this your first IUI?” When we told he no, she looked at her notes and said “oh yea, you’re the ones who keep trying these.”...I only saw Dr. Conway for our initial consult, HSG and IUI’s. For one of our IUI’s there was a tropical storm in the gulf and she triggered me one night and did the IUI about 12 hours later. I was so upset knowing that she did this to avoid having to deal with the fact that there may be a tropical storm within the 36 hour window. I never felt like she timed our IUI’s right.

I spoke to a different nurse [at Fertility Answers] every time. Nothing was consistent and I never felt like anyone knew who I was. I was just a number...1,300 for IUI with Letrozole $200 for medication...Bloodwork and ultrasounds were done quickly. But I always felt rushed to get out of there. The financial department refused to submit things to my insurance company until I insisted. Turns out the one I insisted that they submit was covered. Know your insurance benifits before going in.

How was your experience with Susan Conway at Fertility Answers?

I only saw Dr. Conway for our initial consult, HSG and IUI’s. For one of our IUI’s there was a tropical storm in the gulf and she triggered me one night and did the IUI about 12 hours later. I was so upset knowing that she did this to avoid having to deal with the fact that there may be a tropical storm within the 36 hour window. I never felt like she timed our IUI’s right.

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Ask lots of questions and do your own research!

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

For an IUI cycle I would go in for a baseline scan on day 2-3 of my cycle. If everything looked good I would then take Letrozole from day 3-7. I would go in for an ultrasound and bloodwork around day 10-11 to check follicle size and then I would wait to hear from the nurse for instructions on when to administer the trigger shot. After the trigger shot, our IUI would be anywhere from 12-36 hours after. It was never consistent.

Describe your experience with the nursing staff at Fertility Answers.

I spoke to a different nurse every time. Nothing was consistent and I never felt like anyone knew who I was. I was just a number.

Describe your experience with Fertility Answers.

The clinic was convenient because it was 5 minutes from my house. Bloodwork and ultrasounds were done quickly. But I always felt rushed to get out of there. The financial department refused to submit things to my insurance company until I insisted. Turns out the one I insisted that they submit was covered. Know your insurance benifits before going in.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

1,300 for IUI with Letrozole $200 for medication

What specific things went wrong at Fertility Answers?

Lost paperwork
Failed to order appropriate test

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2016 - 2017, Successful

Age 35 - 36

IVF

Male Factor

Tubal Blockage

European

Income $50K - $99K

Teacher

Only Doc Seen

Strongly Recommends

Neutral

Successful

Review of

Susan Conway Fertility Answers

She's [Dr. Susan Conway] a brilliant physician. I do wish she had called me personally with results from my betas as I had questions and wasn't comfortable asking the coordinator. She is very punctual and professional with appointments and prpcedures. And I am so thankful she was there at each transfer to give me a little pep talk and check on me beforehand...

They [FertilityAnswers] would greatly benefit from another ultrasound tech and phlebotomist to make frequent monitoring appointments more efficient...Stim cycle involved 225 follistim, menopur, ganerilex, trigger shot FET 14 day Lupron, estrace, PIO, low dose aspirin...She often assumes I understand my protocol and how the entire process goes. But I had so many questions regarding day of transfer specifics that I was uneasy asking

How was your experience with Susan Conway at Fertility Answers?

She's a brilliant physician. I do wish she had called me personally with results from my betas as I had questions and wasn't comfortable asking the coordinator. She is very punctual and professional with appointments and prpcedures. And I am so thankful she was there at each transfer to give me a little pep talk and check on me beforehand

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Write down questions before all appointments. It's an emotional process and you're likely to forget them in the moment

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

She is actively interested in the care and physical and emotional well being of her patients. She is thorough and takes time to explain protocol and answer questions

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

Stim cycle involved 225 follistim, menopur, ganerilex, trigger shot FET 14 day Lupron, estrace, PIO, low dose aspirin

Describe your experience with your nurse at Fertility Answers. (Assigned nurse: Suzanne Thibodeaux )

She often assumes I understand my protocol and how the entire process goes. But I had so many questions regarding day of transfer specifics that I was uneasy asking

Describe your experience with Fertility Answers.

They would greatly benefit from another ultrasound tech and phlebotomist to make frequent monitoring appointments more efficient

Describe the costs associated with your care under Susan Conway at Fertility Answers.

Our stim cycle and fresh transfer were quoted around 13,000 without meds. FET was around 2800 plus meds

Describe Susan Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.

My first transfer it was highly recommended to transfer one. When we were unsuccessful we transferred two the next transfer. Our final transfer we transferred our last one.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2015 - 2019, Unknown Success

Age 28 - 32

Fertility Medications

Endometriosis

Tubal Blockage

European

Income $50K - $99K

Sales Representative

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Susan Conway Fertility Answers

Although we are still early in our treatment, Dr. Conway has been nothing but compassionate and enthusiastic about our plan to conceive. I truly feel she has nothing but to make every couples dream come true!... Started out with a consultation, then did a preconception lab. Next was Insulin resistance lab work and was put on metformin. Sperm analysis was done as well.

The staff [at Fertility Answers- Lafayette] is extremely polite and well mannered. Everyone shows the upmost compassion and empathy for you and your particular situation. Also very helpful and informative. It is a Very clean and updated clinic. Everything is also well organized. Clinic is not hard to find or get to in the Lafayette area.... Payment was expected at time of most procedures. But a list of all cost were provided at the initial consultation so you were not blind sided and knew what to expect.

How was your experience with Susan Conway at Fertility Answers?

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Be engaging with her, the more you open up the more she understands.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

Very personable, understanding, compassionate about our case.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

Started out with a consultation, then did a preconception lab. Next was Insulin resistance lab work and was put on metformin. Sperm analysis was done as well.

Describe your experience with the nursing staff at Fertility Answers.

Everyone was very polite and caring.

Describe your experience with Fertility Answers.

The staff is extremely polite and well mannered. Everyone shows the upmost compassion and empathy for you and your particular situation. Also very helpful and informative. It is a Very clean and updated clinic. Everything is also well organized. Clinic is not hard to find or get to in the Lafayette area.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

Payment was expected at time of most procedures. But a list of all cost were provided at the initial consultation so you were not blind sided and knew what to expect.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2017 - 2018, Unknown Success

Age 40 - 41

3 IUI

3 IVF

Unexplained

Other

European

Other

Income $0 - $49K

Only Doc Seen

Neutral

Success w/ Doc Too early to know

Review of

Susan Conway Fertility Answers

I believe Dr Conway truly wants to help and get the treatment correct and help couples have the family they want so badly. Bedside manner is something to be desired but with that being said I went there to get pregnant so if she’s dry and gets me pregnant than it’s good with me....I really spent more time with the nursing staff than the doctors....Microcode protocol, long protocol (resulted in OHSS) and a microcode protocol. All protocols used because of my age.

Appointments are fairly easy to get and they [FertilityAnswers] get you in and out as quickly as possible. The support staff is great as well. Billing is always there if there are questions and they don’t mind going back to your insurance to fight for you....The nurses were always there to answer questions and show how to use the meds. The more senior nurses are very knowledgeable and another of them is a bit scatterbrained but tries real hard.

How was your experience with Susan Conway at Fertility Answers?

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Everything she’s saying is true but don’t forget there is more to it than what is going on or being said. Have faith and hope and don’t give up. It’s science and a whole lot of faith.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

I really spent more time with the nursing staff than the doctors.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

Microcode protocol, long protocol (resulted in OHSS) and a microcode protocol. All protocols used because of my age.

Describe your experience with the nursing staff at Fertility Answers.

The nurses were always there to answer questions and show how to use the meds. The more senior nurses are very knowledgeable and another of them is a bit scatterbrained but tries real hard.

Describe your experience with Fertility Answers.

Appointments are fairly easy to get and they get you in and out as quickly as possible. The support staff is great as well. Billing is always there if there are questions and they don’t mind going back to your insurance to fight for you.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

procedures and medication.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2016, Successful

Age 27

1 IUI

Male Factor

Tubal Blockage

Other

Income $100K - $199K

2nd of 2 Docs

Strongly Recommends

Neutral

Successful

Review of

Susan Conway Fertility Answers

Dr Conway is very direct and blunt. She won't lead you on a course she feels won't be successful. I was confident that we were getting the right treatment for us. Dr Conway found a blocked tube on my hsg which guided our treatment as we had to wait for right ovulation before doing our iui....She was very matter of fact about our treatment and diagnosis. No fluff but took the time to make sure these were the steps we wanted to take....

They [Fertility Answers] can be difficult to get a hold of at times but they always return phone calls within a day if not same day. The clinic is very clean and comforting. Everyone is respectful and compassionate. They are pretty available and I didn't have to wait long for treatment to begin...The front desk/nurse doesn't always answer calls promptly but they are genuineand compassionate and detailed...when we got our positive they were as happy as we were!

How was your experience with Susan Conway at Fertility Answers?

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Listen to everything she says. It may be different than what you think your treatment should be. She really does only recommend things she believes will result in a positive test.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

She was very matter of fact about our treatment and diagnosis. No fluff but took the time to make sure these were the steps we wanted to take. And when we got our positive they were as happy as we were!

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

We used letrozole taken for 5 days (started on cycle day 3), an hcg trigger shot, and iui

Describe your experience with the nursing staff at Fertility Answers.

The front desk/nurse doesn't always answer calls promptly but they are genuineand compassionate and detailed

Describe your experience with Fertility Answers.

They can be difficult to get a hold of at times but they always return phone calls within a day if not same day. The clinic is very clean and comforting. Everyone is respectful and compassionate. They are pretty available and I didn't have to wait long for treatment to begin.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

2000

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2016 - 2017, Unsuccessful

Age 27 - 28

2 IUI

European

Income $50K - $99K

2nd of 3 Docs

Strongly Recommends

Unsuccessful

Review of

Susan Conway Fertility Answers

She [Dr. Conway] was very compassionate to our situation. you can tell she actually cares about her patients...Dr. Conway was very thorough. I felt very comfortable talking with her and felt that she explained the procedures and risks and treatment plan. she listened to our concerns and what treatment plan we wanted to go with...With both of my IUI cycles she had me on Letrozole. Baseline ultrasounds the day my cycle started. Another ultrasound around day 11 and then usually triggered ovulation with an HCG injection around day 13-15

each iui [at Fertility Answers] was roughly $1200 plus the cost of medication. we had a $60 consultation fee and minimal lab fees...most of the nurses we fantastic. the Ultrasound tech, Jessica is absolutely wonderful!...the clinic is very organized. the staff is very friendly and accomodating...With both of my IUI cycles she had me on Letrozole. Baseline ultrasounds the day my cycle started. Another ultrasound around day 11 and then usually triggered ovulation with an HCG injection around day 13-15

How was your experience with Susan Conway at Fertility Answers?

Dr. Conway was very thorough. I felt very comfortable talking with her and felt that she explained the procedures and risks and treatment plan. she listened to our concerns and what treatment plan we wanted to go with

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Dont be afraid to ask questions

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

She was very compassionate to our situation. you can tell she actually cares about her patients

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

With both of my IUI cycles she had me on Letrozole. Baseline ultrasounds the day my cycle started. Another ultrasound around day 11 and then usually triggered ovulation with an HCG injection around day 13-15

Describe your experience with the nursing staff at Fertility Answers.

most of the nurses we fantastic. the Ultrasound tech, Jessica is absolutely wonderful!

Describe your experience with Fertility Answers.

the clinic is very organized. the staff is very friendly and accomodating

Describe the costs associated with your care under Susan Conway at Fertility Answers.

each iui was roughly $1200 plus the cost of medication. we had a $60 consultation fee and minimal lab fees

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2015 - 2016, Successful

Age 35 - 36

6 Fertility Medications

PCOS

Unexplained

Other

Income $50K - $99K

Operations

Only Doc Seen

Strongly Recommends

Successful

Review of

Susan Conway Fertility Answers

She [Dr. Conway] was very patient, took as much time as I needed and stayed with me to answer every question I had. She also told stories to lighten the room...She is very blunt and to the point. She uses examples that seemed like real people scenarios to explain what I was going through. I could tell she related to her patients and adapts to the conversation as you feel more comfortable.

[The nurses at FertilityAnswers are] Very polite and upbeat...Told me the cost of different procedures and explained to me what could be done to best suit our financial ability and options going forward...Very warm and welcoming. It felt like I was sitting in a living room relaxing instead of a waiting room. Weakness- the “guy” room was very visible so if you were waiting in the back you knew exactly what was going on.

How was your experience with Susan Conway at Fertility Answers?

She is very blunt and to the point. She uses examples that seemed like real people scenarios to explain what I was going through. I could tell she related to her patients and adapts to the conversation as you feel more comfortable.

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

She can tell when you are nervous and that is ok. It seems to help her to know how to handle your situation

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

She was very patient, took as much time as I needed and stayed with me to answer every question I had. She also told stories to lighten the room.

Describe your experience with the nursing staff at Fertility Answers.

Very polite and upbeat

Describe your experience with Fertility Answers.

Very warm and welcoming. It felt like I was sitting in a living room relaxing instead of a waiting room. Weakness- the “guy” room was very visible so if you were waiting in the back you knew exactly what was going on.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

She gave me options. Told me the cost of different procedures and explained to me what could be done to best suit our financial ability and options going forward

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2017 - 2018, Unknown Success

Age 35 - 36

Fertility Medications

Unexplained

Other

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

Susan Conway Fertility Answers

Dr. Conway was very thorough and understanding at our initial consult and recommended the best course of action for us...She recommended ivf due to the amount of time we’ve been trying to conceive. We started the process in August of 2017 and did lab work and other test...We are to pick up where we left off when we feel is best...explains each process well.

[The nursing staff at Fertility Answers is] Very polite...The clinic is very welcoming when you walk in, it feels as if your in a regular doctors office. The front desk personnel are very welcoming.i would recommended this office to my friends and family. I trust Dr Conway with the entire process...Dr. Conway was very thorough and understanding at our initial consult and recommended the best course of action for us.

How was your experience with Susan Conway at Fertility Answers?

Dr. Conway was very thorough and understanding in our treatment plan and course of action. She recommended ivf due to the amount of time we’ve been trying to conceive. We started the process in August of 2017 and did lab work and other test. We are to pick up where we left off when we feel is best.

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

She’s very thorough and understanding and explains each process well.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

Dr. Conway was very thorough and understanding at our initial consult and recommended the best course of action for us.

Describe your experience with the nursing staff at Fertility Answers.

Very polite

Describe your experience with Fertility Answers.

The clinic is very welcoming when you walk in, it feels as if your in a regular doctors office. The front desk personnel are very welcoming.i would recommended this office to my friends and family. I trust Dr Conway with the entire process.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Review of

Susan Conway Fertility Answers

2014 - 2015, Unsuccessful

Age 31 - 32

3 IUI

Unexplained

European

Income $100K - $199K

Teacher

1st of 2 Docs

Doesn't Recommend

Unsuccessful

Review of

Susan Conway Fertility Answers

She was very kind and friendly. Very personable. My husband and I were not very interested in In vitro, but it seemed like she was pushing it. We would’ve liked to find out the cause of our infertility....I would’ve liked to try to figure out the cause of my infertility. It was never discussed....The baby pictures of past clients [at Fertility Answers] were very sweet and the board for clients to write on was a beautiful idea....Expect treatment that is more like a bandaid than getting to the root of the problem.

Nice, new, clean facility [Fertility Answers - LAF]. The baby pictures of past clients were very sweet and the board for clients to write on was a beautiful idea. It’s a little hard to navigate the hallways and find your way from room to room....Expect treatment that is more like a bandaid than getting to the root of the problem....I would’ve liked to try to figure out the cause of my infertility. It was never discussed....1500 per IUI... My husband and I were not very interested in In vitro...

How was your experience with Susan Conway at Fertility Answers?

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Expect treatment that is more like a bandaid than getting to the root of the problem.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

I would’ve liked to try to figure out the cause of my infertility. It was never discussed.

Describe your experience with Fertility Answers.

Nice, new, clean facility. The baby pictures of past clients were very sweet and the board for clients to write on was a beautiful idea. It’s a little hard to navigate the hallways and find your way from room to room.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

1500 per IUI

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2018 - 2019, 3 Eggs Frozen

Age 38 - 39

1 Egg Freezing

Black or African-American

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Successful

Review of

Susan Conway Fertility Answers

She [Dr. Susan Conway] always took her time and explained each and every steps to make sure we felt comfortable...She was extremely aware of my situation and made me feeling comfortable. She help me not feel like less of woman because I can no longer bare children.

The clinic [at Fertility Answers] was private, secure, clean, safe, and welcoming. The nurse coordinator was very informative and willing to help. The wait time was short and visits were quick since bloodwork needed to be performed often...Everyone was professional, warmhearted, and compassionate.

How was your experience with Susan Conway at Fertility Answers?

She was extremely aware of my situation and made me feeling comfortable. She help me not feel like less of woman because I can no longer bare children. She helped me understand I made the best choice for my life when I had a partial hysterectomy.

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

She want everyone she meets to be educated on the procedures she believes best fixes their situation.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

She always took her time and explained each and every steps to make sure we felt comfortable.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

I want on birth control until she predicted I would be on a normally since I don't have one. She started with injects. I had to do bloodwork to check hormone count every morning. My count started to drop so she schedule an emergency retrieval with partnering doctor.

Describe your experience with your nurse at Fertility Answers.

Everyone was professional, warmhearted, and compassionate.

Describe your experience with Fertility Answers.

The clinic was private, secure, clean, safe, and welcoming. The nurse coordinator was very informative and willing to help. The wait time was short and visits were quick since bloodwork needed to be performed often.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

The cost seemed to be very reasonable compared to other in the area.

Describe Susan Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.

She will only transfer one embryo at a time to help protect the gestational carrier and possibly splitting embryos.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2016 - 2018, Unsuccessful

Age 28 - 30

3 IUI

Unexplained

Income $50K - $99K

Teacher

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Susan Conway Fertility Answers

I was very happy to have Dr. Conway. She’s very professional. It was hard for me to take time off to drive an hour for a consultation so she held a phone consultation with us. She explains things thoroughly so you aren’t guessing or questioning what’s happening next.... We used femera and a trigger shot to produce quality follicles for our iui treatment.... One complete iui cycle costs $1600. This included medicine, bloodwork, ultrasounds, and the actual procedure.

Their office [Fertility Answers- Lafayette] is clean and quiet. I loved the chalkboard for writing your reason for being there. It was inspirational. The photos of the babies they helped give life to are precious. You won’t feel like you are in a stuffy doctors office.... One complete iui cycle costs $1600. This included medicine, bloodwork, ultrasounds, and the actual procedure.... They are polite, professional and helpful. They let me lie down to do my blood work and reviewed the iui process with us in detail.

How was your experience with Susan Conway at Fertility Answers?

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

She took time to get to know us, not just treat us.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

We used femera and a trigger shot to produce quality follicles for our iui treatment.

Describe your experience with your nurse at Fertility Answers.

They are polite, professional and helpful. They let me lie down to do my blood work and reviewed the iui process with us in detail.

Describe your experience with Fertility Answers.

Their office is clean and quiet. I loved the chalkboard for writing your reason for being there. It was inspirational. The photos of the babies they helped give life to are precious. You won’t feel like you are in a stuffy doctors office.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

One complete iui cycle costs $1600. This included medicine, bloodwork, ultrasounds, and the actual procedure.

Describe Susan Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.

We did not discuss this option yet.

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan Conway Fertility Answers

2015, Successful

Age 24

2 Fertility Medications

Anovulation

Tubal Blockage

Unexplained

Other

Income $0 - $49K

1st of 2 Docs

Neutral

Strongly Recommends

Successful

Review of

Susan Conway Fertility Answers

I had a wonderful experience with Susan Conway. She performed a dye-test on me and determined that I had one Fallopian tube closed at the very end. She also recommended ivf instead of clomid. I felt cared for... was very gentle and went through everything with me. She showed me what happens in order to get pregnant, and what she could do for me if I chose to proceed with ivf. I cried the entire time and she kept reassuring me that everything would be ok. She understood me and cared for me and my concerns.

[Fertility Answers is] very welcoming and warm. They make you feel like you’re at home. It was a great experience to me. As a whole, I believe the clinic was very clean and organized. It was also a very professional environment to be in...I had a wonderful experience with Susan Conway. She performed a dye-test on me and determined that I had one Fallopian tube closed at the very end. She also recommended ivf instead of clomid...

How was your experience with Susan Conway at Fertility Answers?

What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?

Let her know everything and all your concerns.

During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?

My doctor was very gentle and went through everything with me. She showed me what happens in order to get pregnant, and what she could do for me if I chose to proceed with ivf. I cried the entire time and she kept reassuring me that everything would be ok. She understood me and cared for me and my concerns.

Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.

I only received a dye-test

Describe your experience with Fertility Answers.

It’s very welcoming and warm. They make you feel like you’re at home. It was a great experience to me. As a whole, I believe the clinic was very clean and organized. It was also a very professional environment to be in.

Describe the costs associated with your care under Susan Conway at Fertility Answers.

My insurance pair for my test to be done. I only had to pay $40 ( co-pay). The other visits were not covered by my insurance and the price ranged from $125-$275

Doctor

Susan Conway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Answers

Lafayette