Susan Conway

Susan Conway

Fertility Answers

Strongly recommend: 45%Neutral: 48%Don't recommend: 6%8.5
45% strongly recommend
17 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.5
5.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
1
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

Education

Medical School
Emory
Residency
U. of New Mexico
Fellowship
U. of Vermont C.

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Susan Conway works at

Fertility Answers
Strongly recommend: 75%Neutral: 16%Don't recommend: 9%9.1

At 1 office

Baton Rouge
500 Rue de la Vie
Baton Rouge, LA 70817
(225) 467-2229
Explore Clinic

2 patient reviews filtered by:

4
6
Age 32
Treated 2017
Success w/ Doc No
4 IUI
Male Factor
Unexplained
Other
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Dr. Conway never remembered who we were and we did 4 IUI’s with her. On the final IUI she actually walked into the room and said “hey guys! So is this your first IUI?” When we told he no, she looked at her notes and said “oh yea, you’re the ones who keep trying these.”...I only saw Dr. Conway for our initial consult, HSG and IUI’s. For one of our IUI’s there was a tropical storm in the gulf and she triggered me one night and did the IUI about 12 hours later. I was so upset knowing that she did this to avoid having to deal with the fact that there may be a tropical storm within the 36 hour window. I never felt like she timed our IUI’s right.
I spoke to a different nurse [at Fertility Answers] every time. Nothing was consistent and I never felt like anyone knew who I was. I was just a number...1,300 for IUI with Letrozole $200 for medication...Bloodwork and ultrasounds were done quickly. But I always felt rushed to get out of there. The financial department refused to submit things to my insurance company until I insisted. Turns out the one I insisted that they submit was covered. Know your insurance benifits before going in.
How was your experience with Susan Conway at Fertility Answers?
I only saw Dr. Conway for our initial consult, HSG and IUI’s. For one of our IUI’s there was a tropical storm in the gulf and she triggered me one night and did the IUI about 12 hours later. I was so upset knowing that she did this to avoid having to deal with the fact that there may be a tropical storm within the 36 hour window. I never felt like she timed our IUI’s right.
What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?
Ask lots of questions and do your own research!
During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?
Dr. Conway never remembered who we were and we did 4 IUI’s with her. On the final IUI she actually walked into the room and said “hey guys! So is this your first IUI?” When we told he no, she looked at her notes and said “oh yea, you’re the ones who keep trying these.” It was super awkward and rude.
Describe the protocols Susan Conway used in your cycles at Fertility Answers and their degree of success.
For an IUI cycle I would go in for a baseline scan on day 2-3 of my cycle. If everything looked good I would then take Letrozole from day 3-7. I would go in for an ultrasound and bloodwork around day 10-11 to check follicle size and then I would wait to hear from the nurse for instructions on when to administer the trigger shot. After the trigger shot, our IUI would be anywhere from 12-36 hours after. It was never consistent.
Describe your experience with the nursing staff at Fertility Answers.
I spoke to a different nurse every time. Nothing was consistent and I never felt like anyone knew who I was. I was just a number.
Describe your experience with Fertility Answers.
The clinic was convenient because it was 5 minutes from my house. Bloodwork and ultrasounds were done quickly. But I always felt rushed to get out of there. The financial department refused to submit things to my insurance company until I insisted. Turns out the one I insisted that they submit was covered. Know your insurance benifits before going in.
Describe the costs associated with your care under Susan Conway at Fertility Answers.
1,300 for IUI with Letrozole $200 for medication
What specific things went wrong at Fertility Answers?
  • Lost paperwork
  • Failed to order appropriate test
4
Doctor
Susan Conway
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Fertility Answers
Lafayette
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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6
6
Age 31 - 32
Treated 2014 - 2015
Success w/ Doc No
3 IUI
Unexplained
European
Income $100K - $199K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
She was very kind and friendly. Very personable. My husband and I were not very interested in In vitro, but it seemed like she was pushing it. We would’ve liked to find out the cause of our infertility....I would’ve liked to try to figure out the cause of my infertility. It was never discussed....The baby pictures of past clients [at Fertility Answers] were very sweet and the board for clients to write on was a beautiful idea....Expect treatment that is more like a bandaid than getting to the root of the problem.
Nice, new, clean facility [Fertility Answers - LAF]. The baby pictures of past clients were very sweet and the board for clients to write on was a beautiful idea. It’s a little hard to navigate the hallways and find your way from room to room....Expect treatment that is more like a bandaid than getting to the root of the problem....I would’ve liked to try to figure out the cause of my infertility. It was never discussed....1500 per IUI... My husband and I were not very interested in In vitro...
How was your experience with Susan Conway at Fertility Answers?
She was very kind and friendly. Very personable. My husband and I were not very interested in In vitro, but it seemed like she was pushing it. We would’ve liked to find out the cause of our infertility.
What's one piece of advice would you give a prospective patient of Susan Conway at Fertility Answers?
Expect treatment that is more like a bandaid than getting to the root of the problem.
During treatment, were you treated like a number or a human with Susan Conway at Fertility Answers?
I would’ve liked to try to figure out the cause of my infertility. It was never discussed.
Describe your experience with Fertility Answers.
Nice, new, clean facility. The baby pictures of past clients were very sweet and the board for clients to write on was a beautiful idea. It’s a little hard to navigate the hallways and find your way from room to room.
Describe the costs associated with your care under Susan Conway at Fertility Answers.
1500 per IUI
6
Doctor
Susan Conway
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Fertility Answers
Lafayette
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review