Susan McClelland Maxwell

Northwell Health (formerly North Shore Long Island Jewish)

Medical SchoolChicago Med School - Rosalind Franklin Univ
ResidencyNYU
FellowshipNYU
New York City
210 East 64th St.
New York City, NY 10065
212.324.2229
On a scale from 0-10, how likely are you to recommend Susan McClelland Maxwell to a friend?
Strongly recommend: 100%9
1 assessment
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Good
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Northwell Health (formerly North Shore Long Island Jewish) to a friend?
Strongly recommend: 46%Neutral: 23%Don't recommend: 30%7.5
50 assessments
  • 46% Strongly recommend (9-10)
  • 23% Neutral (7-8)
  • 30% Don't recommend (0-6)
1 assessment
9
N/A
Age
32
Treated
2019
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Unexplained
9
N/A
Dr. Maxwell was attentive and reassuring during our first consultation. She listened to all of my concerns and has been responsive to phone calls. I feel like she has my best interests at heart when determining my treatment plan. Her nurses are also super knowledgeable and helpful. ... I have only completed one IUI cycle so far (unsuccessful). I used Clomid 5 mg on days 5-9. Then Ovidrel injection when I had a big enough follicle. On the second cycle my labs showed that I ovulated that day so they did not do IUI and recommended intercourse.
NYU is organized, high tech, and although some people describe it like a “factory” I never felt like a number. It does run like a well oiled machine, but can be very crowded during the monitoring times. They do their best to accommodate your schedule, which is much appreciated. ... The nurses are all great. Responsive to messages, knowledgeable, compassionate, patient and encouraging!
Age
32
Treated
2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
9
N/A
How was your experience with Susan McClelland Maxwell at NYU?
Dr. Maxwell is easy to talk to, involves you in the treatment plan, and is on the conservative side, which I like. She gave me the pros and cons of doing IVF immediately, but also gave me the reasons for trying IUI first. She gave me her recommendations but also the choice to do what I felt was right for me and my husband.
What's one piece of advice would you give a prospective patient of Susan McClelland Maxwell at NYU?
Make sure you come in with questions, and ask if you don’t understand something.
During treatment, were you treated like a number or a human with Susan McClelland Maxwell at NYU?
Dr. Maxwell was attentive and reassuring during our first consultation. She listened to all of my concerns and has been responsive to phone calls. I feel like she has my best interests at heart when determining my treatment plan. Her nurses are also super knowledgeable and helpful.
Describe the protocols Susan McClelland Maxwell used in your cycles at NYU and their degree of success.
I have only completed one IUI cycle so far (unsuccessful). I used Clomid 5 mg on days 5-9. Then Ovidrel injection when I had a big enough follicle. On the second cycle my labs showed that I ovulated that day so they did not do IUI and recommended intercourse.
Describe your experience with your nurse at NYU. (Assigned nurse: Andrea and Laura)
The nurses are all great. Responsive to messages, knowledgeable, compassionate, patient and encouraging!
Describe your experience with NYU.
NYU is organized, high tech, and although some people describe it like a “factory” I never felt like a number. It does run like a well oiled machine, but can be very crowded during the monitoring times. They do their best to accommodate your schedule, which is much appreciated.
Describe Susan McClelland Maxwell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU.
Dr. Maxwell recommends single embryo transfer.
9
Doctor
Susan McClelland Maxwell
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
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