How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
We have had a great experience working with Dr. Copland. She was kind, understanding and clearly very knowledgeable about fertility. She had clear suggestions for next steps, always made plenty of time for us to ask questions, and was present at all of our appointments. She always presents all the information she has but never pushes us to go in one direction. She has gone out of her way to accommodate our schedule and provide the information we needed quickly. She is responsive and always happy to explain more or answer questions.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Ask questions when you aren't sure about things. I was unclear about some of the processes to expect with the clinic and the details of the treatments we were considering, but Dr. Copland always answered my questions kindly and quickly, both in person and over email.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland balances intelligence and professionalism with warmth and compassion. Even though she has many patients, we always felt like she saw us as individuals. She remembered details about our lives, was friendly and welcoming, and acknowledged that we were in a stressful situation.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We have unexplained infertility and due to our insurance coverage, Dr. Copland recommended going immediately to IUI. On our first IUI cycle I was on 7.5mg of letrazole and ended up with too many mature follicles. Dr. Copland clearly explained the risks of multiples and made herself available for an extra ultrasound while we were considering whether to proceed. We ended up canceling that cycle altogether. Our second IUI used 5mg of letrazole and we had an appropriate follicle response but missed the ovulation window (because we were trying to use an at home ovulation predictor kit rather than trigger shot) so it was essentially converted to a medicated timed intercourse cycle. Following that we had 3 IUIs using 5mg of letrazole and an Ovidrel trigger shot. All went smoothly but none resulted in a pregnancy. We are now moving forward with IVF with Dr. Copland.
Describe your experience with the nursing staff.
All the nurses and MAs were kind and helpful. They were compassionate both in person and online and recognized that we were people, not numbers, and were in a stressful time. They delivered news of negative tests with kindness and were prompt to answer questions.
Describe your experience with Atlantic Reproductive Medicine Specialists.
We have had a positive experience with this clinic, primarily due to the wonderful care from both Dr. Copland and the nurses. We have never had a problem scheduling appointments nor faced long wait times, unexpected bills, or other problems common to medical facilities.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Thus far in our treatment, most costs have been covered by insurance. We have had to pay under $1,000 in co-pays and prescription costs. We are planning to move forward with IVF and have received quotes from this clinic that are about $12,000+ for a fresh cycle, $16,000+ for frozen, and $30,000+ for the refund program (covering 3 frozen cycles). Those do not include medications, which have been estimated at $5,000.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
N/A - we have not begun IVF yet