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Susannah Copland

Atlantic Reproductive Medicine Specialists

Rated 9
Strongly recommend: 80%Neutral: 8%Don't recommend: 12%9
80% strongly recommend
30 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.6
8.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.3
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Mayo Clinic
Residency
Magee-Womens UPMC
Fellowship
Emory

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Susannah Copland works at

Atlantic Reproductive Medicine Specialists
Rated 9.2
Strongly recommend: 79%Neutral: 14%Don't recommend: 7%9.2

Explore Clinic
Charlotte (closed)
301 McCullough Drive
Charlotte, NC 28262
919-328-3105
Raleigh
10208 Cerny Street
Raleigh, NC 27617
919-328-2956

30 patient reviews

Most Recent
Strongly Recommend
80%
Neutral
8%
Don't Recommend
12%
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 36 - 37
Anovulation
PCOS
European
Nurse or HC Services
2nd of 2 Docs
7 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
[Dr. Susannah Copland] She always seemed concerned about me as a person and not just fertility related and has checked on me twice since everything was halted due to COVID19...We discussed IUI vs IVF and she explained the difference between the two and what would likely result in the best success...She also advocated for us when we couldn’t get an appointment scheduled with genetics (my husband has a genetic condition). She personally contacted that doctor and they called us and got us in for an appointment a week later...
[nurses of Atlantic Reproductive Medicine Specialists] They were professional but also caring. They took time to explain any procedures to me...They only transfer one embryo at a time. I am already considered higher risk because of my weight and medical history...Everything I had done up to that pin t was covered by my insurance. The cost of IVF to the clinic was around 20K with additional costs going to various labs or genetics counseling or medications
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr Copland was very compassionate. She Would seek to learn things about me as a person and took time to explain things. Even though I have a background in medical she talked to me like I had no clue what she was talking about which is great because this was not my area of expertise. She also advocated for us when we couldn’t get an appointment scheduled with genetics (my husband has a genetic condition). She personally contacted that doctor and they called us and got us in for an appointment a week later.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Have your questions ready but don’t hesitate to ask further questions to better understand things.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She always seemed concerned about me as a person and not just fertility related and has checked on me twice since everything was halted due to COVID19
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We started with letrozole and did trigger shots and ultrasounds with blood work. We opted for this route to see if we could produce ovulation since clomid never worked. We discussed IUI vs IVF and she explained the difference between the two and what would likely result in the best success. I did ovulate with letrozole but timed intercourse did not result in a pregnancy. Things paused right after discussing the IVF process because of COVID19
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
They were always smiling and seemed to remember who I was. They were professional but also caring. They took time to explain any procedures to me before dr Copland came in
Describe your experience with Atlantic Reproductive Medicine Specialists.
The waiting room is heavenly. It is relaxing and comfortable as well as calming with the use of sound machines. They offer various beverage choices while waiting and there is even a little chocolate available if you need it
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Everything I had done up to that pin t was covered by my insurance. The cost of IVF to the clinic was around 20K with additional costs going to various labs or genetics counseling or medications
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
They only transfer one embryo at a time. I am already considered higher risk because of my weight and medical history so I was comfortable with this choice
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
9
Age 30 - 31
2 IUI
Endometriosis
Unexplained
Black or African-American
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Susannah Copland] takes her time to explain everything to me in detail and she's always willing to answer any questions I may have. I draw a lot of strength from her positive attitude, even though I have had 2 failed IUIs, I am still very hopeful that my IVF with her will be successful. Dr. Copland led all of my treatments from consultation to insemination this makes me feel she's very familiar with my case.
You don't find a crowed waiting room at [Atlantic Reproductive Medicine Specialists] as they seem to keep their appointments on time. They are warm and welcoming. I do not think they have a payment plan or any form of financial assistance program for IVF patients...The nurses at ARM are caring, friendly and always willing to listen and render assistance. They respond to my questions on the patient portal in a timely manner.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Susan Copland is very caring with an excellent knowledge of fertility treatments. She is always welcoming and compassionate. She is usually clear and honest about our treatment plan and expectations. She takes her time to explain everything to me in detail and she's always willing to answer any questions I may have. I draw a lot of strength from her positive attitude, even though I have had 2 failed IUIs, I am still very hopeful that my IVF with her will be successful. Dr. Copland led all of my treatments from consultation to insemination this makes me feel she's very familiar with my case.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
You're in good hands. Just go in with a positive mindset and write down whatever questions you may have for the doctor before your appointment. Best of luck!
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Susan Copland and her staff are very passionate about their job. Each time I visit her, she makes me feel we are on this journey together especially since I'm taking the decision as a single mom by choice after an abusive marriage. There is no better feeling than having a supportive doctor. Despite 2 failed IUIs, I'm still optimistic that I will conceive with the help of Dr. Susan Copland because of the passion she has for her job.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
IUI insemination using donor sperm. We opted for IUI as it is a cheaper treatment compared to IVF, also because Dr. Copland and I came to an agreement to try IUI first since I hadn't tried it before. I used donor sperm because I do not have a partner.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
The nurses at ARM are caring, friendly and always willing to listen and render assistance. They respond to my questions on the patient portal in a timely manner. I have never had a reason to doubt or question their integrity.
Describe your experience with Atlantic Reproductive Medicine Specialists.
You don't find a crowed waiting room at ARM as they seem to keep their appointments on time. They are warm and welcoming. I do not think they have a payment plan or any form of financial assistance program for IVF patients. which means you as a patient, will bare the financial burden of the treatment alone.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
IUI insemination $1760
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
10
NPS
10
Age 36 - 38
1 IUI
PCOS
Unexplained
European
Income $50K - $99K
Teacher
3rd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr. Copland is very detailed. It is a small practice and she spent her time explaining the treatment plan with you. We never felt rushed through any of our appointments. She answered questions quickly thorough the portal and never made you feel like you were asking crazy questions...We were extremely impressed that she was present during our whole IUI process. From the ultrasounds, meetings, and the IUI...
[Atlantic Reproductive Medicine Specialists] You never felt rushed during your consultation, you always saw the doctor even for your ultrasounds and IUI procedures. Anytime you had a question on portal you received a response back within the same time, sometimes within the hour. The front desk staff is extremely friendly...The only down side is the price is a little higher but we are okay with that because we get the individualized attention we need and the thoroughness from the doctor.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is amazing. She is extremely personable and takes her time when examining your case. She is a wealth of knowledge and always stays current. She is very detailed orientated and takes her time explaining everything to her clients. We were extremely impressed that she was present during our whole IUI process. From the ultrasounds, meetings, and the IUI it was amazing as we didn't get that from other clinics.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Take your time and weigh all your options. Sometimes it is not always about cost but about the quality of the service.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is very detailed. It is a small practice and she spent her time explaining the treatment plan with you. We never felt rushed through any of our appointments. She answered questions quickly thorough the portal and never made you feel like you were asking crazy questions.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
During our IUI treatment she monitored by follicles. When some were larger then the others we decided to put me on birth control to level the playing field for the rest of them. She didn't rush my IUI cycle and we actually had to wait 2 months until my body was ready and my follicles were mature enough. Although it didn't result in a successful pregnancy we felt we did what was necessary during that cycle.
Describe your experience with your nurse at Atlantic Reproductive Medicine Specialists. (Assigned nurse: Candice Ortego)
Candice was always so friendly. Anytime I had a question on portal she would promptly respond.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Atlantic Reproductive Medicine is an amazing clinic. After being at 2 other clinics and just feeling like a number, when we arrived at ARMS is was like a breath of fresh air. You never felt rushed during your consultation, you always saw the doctor even for your ultrasounds and IUI procedures. Anytime you had a question on portal you received a response back within the same time, sometimes within the hour. The front desk staff is extremely friendly. This was the best decision we made with switching clinics. The only down side is the price is a little higher but we are okay with that because we get the individualized attention we need and the thoroughness from the doctor. We had twice the amounts of monitors at ARMS versus the other clinic we were at. If you are thinking of making the switch I would definitely make it to Atlantic Reproductive.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Our visits were covered under insurance so we just paid our co-pay. The IUI procedure was a little expense compared to other clinics but offered more monitoring. I believe with medicine is was around $1600.00
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
N/A
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 32 - 33
3 IUI
Unexplained
European
Income $100K - $199K
Writer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
We have unexplained infertility and due to our insurance coverage, Dr. Copland recommended going immediately to IUI. On our first IUI cycle I was on 7.5mg of letrazole and ended up with too many mature follicles. Dr. Copland clearly explained the risks of multiples and made herself available for an extra ultrasound while we were considering whether to proceed. We ended up canceling that cycle altogether. Our second IUI
We have had a positive experience with this clinic [Atlantic Reproductive Med Specialists], primarily due to the wonderful care from both Dr. Copland and the nurses. We have never had a problem scheduling appointments nor faced long wait times, unexpected bills, or other problems common to medical facilities.... All the nurses and MAs were kind and helpful. They were compassionate both in person and online and recognized that we were people
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
We have had a great experience working with Dr. Copland. She was kind, understanding and clearly very knowledgeable about fertility. She had clear suggestions for next steps, always made plenty of time for us to ask questions, and was present at all of our appointments. She always presents all the information she has but never pushes us to go in one direction. She has gone out of her way to accommodate our schedule and provide the information we needed quickly. She is responsive and always happy to explain more or answer questions.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Ask questions when you aren't sure about things. I was unclear about some of the processes to expect with the clinic and the details of the treatments we were considering, but Dr. Copland always answered my questions kindly and quickly, both in person and over email.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland balances intelligence and professionalism with warmth and compassion. Even though she has many patients, we always felt like she saw us as individuals. She remembered details about our lives, was friendly and welcoming, and acknowledged that we were in a stressful situation.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We have unexplained infertility and due to our insurance coverage, Dr. Copland recommended going immediately to IUI. On our first IUI cycle I was on 7.5mg of letrazole and ended up with too many mature follicles. Dr. Copland clearly explained the risks of multiples and made herself available for an extra ultrasound while we were considering whether to proceed. We ended up canceling that cycle altogether. Our second IUI used 5mg of letrazole and we had an appropriate follicle response but missed the ovulation window (because we were trying to use an at home ovulation predictor kit rather than trigger shot) so it was essentially converted to a medicated timed intercourse cycle. Following that we had 3 IUIs using 5mg of letrazole and an Ovidrel trigger shot. All went smoothly but none resulted in a pregnancy. We are now moving forward with IVF with Dr. Copland.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
All the nurses and MAs were kind and helpful. They were compassionate both in person and online and recognized that we were people, not numbers, and were in a stressful time. They delivered news of negative tests with kindness and were prompt to answer questions.
Describe your experience with Atlantic Reproductive Medicine Specialists.
We have had a positive experience with this clinic, primarily due to the wonderful care from both Dr. Copland and the nurses. We have never had a problem scheduling appointments nor faced long wait times, unexpected bills, or other problems common to medical facilities.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Thus far in our treatment, most costs have been covered by insurance. We have had to pay under $1,000 in co-pays and prescription costs. We are planning to move forward with IVF and have received quotes from this clinic that are about $12,000+ for a fresh cycle, $16,000+ for frozen, and $30,000+ for the refund program (covering 3 frozen cycles). Those do not include medications, which have been estimated at $5,000.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
N/A - we have not begun IVF yet
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
7
Age 32
Male Factor
PCOS
European
Income $100K - $199K
Operations
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Review of
I feel like Dr. Copland listens to my desires and priorities. We had a bit of a communication mishap, but she did a great job (called me personally after work) to correct the issue. ... When I first saw Dr. Copland I thought I understood the next steps, but then our online messaging communication did not portray that. It was frustrating to not feel like I knew what was going on, but Dr. Copland reached out to me to fix the situation. It required that I communicate my frustrations, but she responded well. She is very caring and listens well.
I feel like I have to follow-up with any particular questions or issues and sometimes I have to do so on multiple occasions. I still don't have an understanding of finances and I've been talking with the clinic [Atlantic Reproductive Medicine Specialists] for months. But the facilities are nice and the nursing team is great. The other doctor at the clinic is also responsive and responded to an off-hours request for me.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
When I first saw Dr. Copland I thought I understood the next steps, but then our online messaging communication did not portray that. It was frustrating to not feel like I knew what was going on, but Dr. Copland reached out to me to fix the situation. It required that I communicate my frustrations, but she responded well. She is very caring and listens well.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Make sure you are on the same page and understand all of the next steps before leaving.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I feel like Dr. Copland listens to my desires and priorities. We had a bit of a communication mishap, but she did a great job (called me personally after work) to correct the issue.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
I have just finished the diagnostic component of treatment and have not yet started treatment, so I feel like I cannot speak to this.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
Each time I have gone in for a diagnostic, the nurse working with me has been very helpful and communicative. They listened to me and were very compassionate.
Describe your experience with Atlantic Reproductive Medicine Specialists.
I feel like I have to follow-up with any particular questions or issues and sometimes I have to do so on multiple occasions. I still don't have an understanding of finances and I've been talking with the clinic for months. But the facilities are nice and the nursing team is great. The other doctor at the clinic is also responsive and responded to an off-hours request for me.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Still TBD.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
N/A
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Atlantic Reproductive Medicine Specialists.
I just feel like sometimes I don't receive all of the information. They were supposed to prepare a Univfy report, and I have yet to see it. They also ordered labwork that I already had done and didn't want to pay for, without confirming I wanted/needed that bloodwork.
7
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 43 - 44
1 IVF
Tubal Blockage
European
Income $50K - $99K
4th of 4 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Set aside more time than usual for your first appointment as she [Dr. Copland] is very detailed and thorough and will review a lot of information. ... After every monitoring visit, she goes over the results immediately in her office. There is no wait for results. She goes over everything in detail. Any questions are answered at that time. ... She is very compassionate and caring.
The billing department [Atlantic Repro Med Spec] has been easy to work with and they are thorough. They respond promptly to inquiries. ... My husband said the male room is top notch. They allow your acupuncturist to come before and after your retrieval. The clinic is fragrance and chemical free. ... Some people are bothered by pictures of babies. There are none at the clinic.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is very compassionate and caring. She takes time to make sure you understand everything. After every monitoring visit, she goes over the results immediately in her office. There is no wait for results. She goes over everything in detail. Any questions are answered at that time. She will call personally after retrieval and transfer. I saw her every visit but one when she was out of town.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Set aside more time than usual for your first appointment as she is very detailed and thorough and will review a lot of information. She does not rush you out.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I felt like a human. We first met her at a Resolve support group meeting. Our first appointment was very detailed and thorough, giving us a good feeling. She treated us like real people. She is very compassionate and caring about her patients. She uses just enough science and layperson language to make the process understandable. She called several times after hours to check on me and when I had questions at off hours, she would call back directly.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
I did the protocol with micro dose Lupron because on a previous IUI attempt, it is thought that I ovulated early and therefore the IUI was canceled. I did this protocol to prevent that early ovulation. I was on birth control for a few weeks and testosterone gel for 21 days going into stim cycle. She also had me on HGH in the middle of the stim cycle.
Describe your experience with your nurse at Atlantic Reproductive Medicine Specialists. (Assigned nurse: Jenn)
All of the nurses were very caring and compassionate. They enjoy their work and care about their patients. They took time to explain things and took extra time and care for me when my veins did not cooperate for blood draws. My main nurse had gone through infertility treatment as well and understood what the process is like emotionally.
Describe your experience with Atlantic Reproductive Medicine Specialists.
The front staff is always friendly and they know you by name by the second appointment. I was always greeted by name when I walked in the door. The billing department has been easy to work with and they are thorough. They respond promptly to inquiries. Some people are bothered by pictures of babies. There are none at the clinic. My husband said the male room is top notch. They allow your acupuncturist to come before and after your retrieval. The clinic is fragrance and chemical free.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
We are still waiting for our insurance to process our claims.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
We only had one embryo to transfer.
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
8
NPS
7
Age 33 - 35
1 Embryo Freezing
Unexplained
European
Income $100K - $199K
Only Doc Seen
IUI With Other Docs
IVF With Other Docs
Donor Sperm
LGBTQ
Neutral
Neutral
Success w/ Doc Not sure
Review of
[Dr. Susannah Copland has a] Great bedside manner. However, I do wish that she would be a bit more creative and cutting edge in her treatment. If it is not currently evidence based, she's not going to go for it...I have never had a doctor spend so much time with me. I feel listened to and heard by Dr. Copland. She is thorough and informed...She has returned called in the evening and even while driving home from work!
The billing/financial staff [at Atlantic Reproductive Medicine Specialists] are pretty terrible. I've been given incorrect prices, billed incorrectly, failed to be notified a storage payments were due, etc.. I literally had to walk one guy through his own price sheet because he was telling me something different than what was on the sheet (he couldn't seem to interpret it correctly). Unfortunately because the rest of their staff from the front desk, to the nurses, to the lab specialists, to the doctors are all amazing.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I have never had a doctor spend so much time with me. I feel listened to and heard by Dr. Copland. She is thorough and informed. Great bedside manner. However, I do wish that she would be a bit more creative and cutting edge in her treatment. If it is not currently evidence based, she's not going to go for it. My friends at other clinics are getting promising treatments and protocols that go far beyond what I got at Atlantic, especially during IVF. If there is no harm, I'd rather give anything and everything a shot even if something is still being studied.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is caring and compassionate. She puts her patients first. She has returned called in the evening and even while driving home from work!
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
The nursing staff are a wonderful group! Very competent and caring.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Pros: This is a smaller clinic and you get a more personalized experience in a "spa-like" environment. I have never had a doctor spend so much time with me during appointments and in follow up. They truly care here. Super LGBTQ friendly. There are a couple of weaknesses: 1) Price. They are a bit more expensive than other clinics in the area. 2) Their policy of charging an extra $500 for using frozen sperm in an IUI cycle is ridiculous. I am not aware of any other clinic that does this across the U.S. and I am part of a number of very large Facebook groups for fertility patients. It bothers me enough that I may actually switch clinics over it. 3) It's very challenging to reach someone by phone- they say not to use the portal for urgent matters, but then don't return phone calls in a timely manner. 4) They are very "by the book" in terms of treatment. Yes of course I want evidence based, but I'd also really like to try immune protocols and promising practices like low dose naltrexone, etc..
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I don't have the specifics available, but I will say that they are slightly higher than at least one of the other clinics in the area. Also, as already mentioned, you will have to pay a ridiculous $500 extra for IUI's if you are using frozen sperm (because it must be so hard to set that vial of already washed/prepped sperm out on the counter to unthaw...).
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Atlantic Reproductive Medicine Specialists.
The billing/financial staff are pretty terrible. I've been given incorrect prices, billed incorrectly, failed to be notified a storage payments were due, etc.. I literally had to walk one guy through his own price sheet because he was telling me something different than what was on the sheet (he couldn't seem to interpret it correctly). Unfortunately because the rest of their staff from the front desk, to the nurses, to the lab specialists, to the doctors are all amazing.
8
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
PCOS
Tubal Blockage
Black or African-American
Income $0 - $49K
2nd of 2 Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Copeland is just an all around good person. She will go above and beyond to make sure that every question you may have gets an honest answer. She lays it all on the line while remaining very hopeful and optimistic. I really and truly believe with her knowledge and experience that my partner and I will have a healthy baby!... She recommended that I take vitamins. D, fish oil, ovavite by theralogic. She checked my vitamin D and AMH levels. My AMH is higher range than expected by age. She separated into 2 phases. First phase was ovarian stimulation the second phase was to prepare the uterus for a frozen embryo transfer.
Small clinic [Atlantic Reproductive Medicine Specialists] so you get all the one on one attention when you’re being served. Always make you feel like you are the most important. The main Embryologist is a very caring and she loves her job. Your babies are safe with her... [Cost Of Treatment] 18,500... Katie nurse coordinator and the other staff members are all great, they treat the severity of the situation with being discreet and with a very warm shower.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copeland is just an all around good person. She will go above and beyond to make sure that every question you may have gets an honest answer. She lays it all on the line while remaining very hopeful and optimistic. I really and truly believe with her knowledge and experience that my partner and I will have a healthy baby!
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
You have found a great doctor!
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
From the very beginning Dr.Copland explained the entire process to my partner and I very thoroughly. She has been very caring and sensitive to our needs. Any questions or concerns that we may have she always gives her expert advice with the best and worst scenario. With her you get the feeling of genuine love from start to finish.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
She recommended that I take vitamins. D, fish oil, ovavite by theralogic. She checked my vitamin D and AMH levels. My AMH is higher range than expected by age. She separated into 2 phases. First phase was ovarian stimulation the second phase was to prepare the uterus for a frozen embryo transfer. This minimizes my chances of ovarian hyperstimulation. She recommended a psych evaluation and sperm donor clinics. She also completed a unifvy report, this report explained chances of conception.
Describe your experience with your nurse at Atlantic Reproductive Medicine Specialists. (Assigned nurse: Katie Bandy)
Katie nurse coordinator and the other staff members are all great, they treat the severity of the situation with being discreet and with a very warm shower.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Small clinic so you get all the one on one attention when you’re being served. Always make you feel like you are the most important. The main Embryologist is a very caring and she loves her job. Your babies are safe with her
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
18,500
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
The univfy report stated the more cycle the better your chances of conception are
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2018, Unknown Success
NPS
9
NPS
9
Age 33
1 Embryo Freezing (cancer)
Cancer
Diminished Ovarian Reserve
European
Income $100K - $199K
Writer
2nd of 2 Docs
1 Embryo Freezing With Other Docs (cancer)
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Because we had tried a lupron flare protocol already, Dr. Copland decided to try an antagonist protocol combined with ovarian organization (using birth control) and testosterone gel 21 days in advance of the stimulation cycle. I used Gonal-F, menopur, cetritide, And Omnitrope during this cycle, with a dual HCG and lupron trigger for retrieval. 3 eggs were retrieved - 2 immature, 1 mature. 1 fertilized successfully, and is currently being tested.
The clinic [Atlantic Reproductive Medicine Specialists- Raleigh] is clean, welcoming and calming. The staff is friendly. Communication can be difficult at first, because it ALL takes place through the portal (or face to face during visits). Because you see your doctor every visit, you don’t always see or meet the nurses you communicate with online.... The nursing staff takes some practice to work with, if you need specific information to be comfortable with treatment. The nurses are extremely friendly and compassionate, but I needed to establish my communication needs early on.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is easy to talk to and really listens to my concerns. I see her every visit and she explains where we are in the cycle and shows me graphs to demonstrate how I’m responding to treatment. She and her clinic partner answer questions via their portal over the weekend, and she personally called me after my retrieval procedure, even though she wasn’t on call that Saturday.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Organize your questions in advance so you don’t forget to ask something, to make sure you make the most of your face time with the doctor
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland personally sees me at every visit. She took the time to explain in-depth the challenges of my condition at our consultation, and seems to care about me as an individual. I feel like she’s applying scientifically backed approaches to my care. She expresses concern over my personal wellbeing, too.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
Because we had tried a lupron flare protocol already, Dr. Copland decided to try an antagonist protocol combined with ovarian organization (using birth control) and testosterone gel 21 days in advance of the stimulation cycle. I used Gonal-F, menopur, cetritide, And Omnitrope during this cycle, with a dual HCG and lupron trigger for retrieval. 3 eggs were retrieved - 2 immature, 1 mature. 1 fertilized successfully, and is currently being tested.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
The nursing staff takes some practice to work with, if you need specific information to be comfortable with treatment. The nurses are extremely friendly and compassionate, but I needed to establish my communication needs early on.
Describe your experience with Atlantic Reproductive Medicine Specialists.
The clinic is clean, welcoming and calming. The staff is friendly. Communication can be difficult at first, because it ALL takes place through the portal (or face to face during visits). Because you see your doctor every visit, you don’t always see or meet the nurses you communicate with online.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
This doctor and clinic use single embryo transfer
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Atlantic Reproductive Medicine Specialists.
I did catch a medication left out of what was ordered in for my protocol and provided in my portal’s instructions, which made me very uncomfortable. Sometimes there are also some differences between what my doctor communicates to my, and what a nurse passes in through the portal. I’ve found it’s very important to ask specific questions and take notes.
9
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 28 - 29
2 IUI
Anovulation
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Copland is always so warm and compassionate... She genuinely cares about her patients and wants to reach the ultimate goal of pregnancy as safely and efficiently as possible. She values the opinion of her patients...She allows for adequate time with us at every visit and we never feel rushed...We have done several rounds (partly by our choice) of medicated timed home intercourse... On our last home cycle, we had a biochemical pregnancy. Our 2 rounds of IUI were very similar but instead of home intercourse, we did the insemination. We are about to start planning for the InvoCell treatment.
Emily and Kelsey are the two ladies at the front desk [at Atlantic Reproductive Medicine Specialists]. They are so helpful and always really friendly. They know my husband and I and make sure we are taken care of with appointments and finances...We have only been delayed on TWO appointments the entire time we've going there. It is incredibly efficient...The nurses are always so nice and supportive. We frequently see Candice and she is WONDERFUL.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is wonderful. We are so blessed to be in her care and are grateful for the opportunity to have someone on our team that cares so much about us and our goals. We have not reached our ultimate goal yet but we are making strides with every visit. She is compassionate and very professional. She allows for adequate time with us at every visit and we never feel rushed.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is always so warm and compassionate. She genuinely cares about her patients and wants to reach the ultimate goal of pregnancy as safely and efficiently as possible. She values the opinion of her patients.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We have done several rounds (partly by our choice) of medicated timed home intercourse. Treatment started with a baseline ultrasound. We used 10mg of Letrozole x10days starting on cycle day 3. We would go in for a pre-trigger ultrasound and trigger with Pregnyl based on the results. Pregynl was administered at home every 3 days for a total of 3 doses. On our last home cycle, we had a biochemical pregnancy. Our 2 rounds of IUI were very similar but instead of home intercourse, we did the insemination. We are about to start planning for the InvoCell treatment.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
The nurses are always so nice and supportive. We frequently see Candice and she is WONDERFUL. They are all fantastic.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Emily and Kelsey are the two ladies at the front desk. They are so helpful and always really friendly. They know my husband and I and make sure we are taken care of with appointments and finances. The clinic is very clean. We have only been delayed on TWO appointments the entire time we've going there. It is incredibly efficient.
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
10
NPS
10
Age 34 - 36
1 IUI
Anovulation
Endometriosis
Male Factor
Unexplained
Income $0 - $49K
Operations
2nd of 2 Docs
9 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Copeland is always up to date on my case and its obvious she takes the time to review my files before each visit. She is truly compassionate and caring and is very forthcoming with medical advice...No matter how much time passes between appointments I feel like she truly remembers me and my history, I never feel like im constantly having to remind her of my medical history. She asks about me and my family as if she genuinely cares about my well being
The entire staff [at Altantic Reproductive] has always made me feel very comfortable and welcoming. They treat me they have known me forever, and they dont just ask a bunch of medical questions, they ask about me and my family...I believe total with the procedures, monitoring, and medications the IUI cost me around $4000 total...Strengths include a very professional and compassionate staff that seem to genuinely want to see you achieve your goals.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
After a lot of research and consultations with several fertility clinics and am happy that I chose Dr. Copland and Atlantic Reproductive. I have always hated doctors that I was constantly reminding of past medical history and what we had already tried. Dr. Copeland is always up to date on my case and its obvious she takes the time to review my files before each visit. She is truly compassionate and caring and is very forthcoming with medical advice. The only negative about having doctor Copeland as my doctor is that she is located 2 hours from me, but honestly I would drive 10 hours if i had to.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
You are in the right hands if you want a truly caring and compassionate doctor who genuinely seems to have your best interest at heart when planning your fertility path
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
No matter how much time passes between appointments I feel like she truly remembers me and my history, I never feel like im constantly having to remind her of my medical history. She asks about me and my family as if she genuinely cares about my well being
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
in the beginning we were not only up against my endometriosis but also my husbands low testosterone and lack of sperm. So while my husband was being treated elsewhere for that Dr Copeland made sure to keep up to date with his medical information. She recommended that we "try" a few time while he was having his production stimulated but also highly recommended us to store some sperm for future use which we did. I had my one remaining tube checked and it was clear. I believe we did 3 cycles of me taking Letrozole and trying to get pregnant "naturally", then we took a break and came back the following year and attempted an IUI. Dr Copeland did informed that the endometriosis could lessen the chances of the IUI working and IVF with ICSI was my best bet. But due to monetary restraints we chose to go with the IUI first, hoping for the best. I was given Letrozole, Follistim AQ, and Ovudrel for the trigger. (I do not remember the dosages etc) Unfortunately it did not work. We visited Dr Copeland in January of 2017 to discuss IVF however, the monetary side of things is what makes me hesitant to attempt it, its hard to finance or ask to borrow that amount of money for a "maybe"
Describe your experience with your nurse at Atlantic Reproductive Medicine Specialists. (Assigned nurse: Katie)
The entire staff has always made me feel very comfortable and welcoming. They treat me they have known me forever, and they dont just ask a bunch of medical questions, they ask about me and my family.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Strengths include a very professional and compassionate staff that seem to genuinely want to see you achieve your goals. Weakness is that they are not closer to me, however they are 100% worth the 2 hour drive, one time I even made it in the snow (although the office did call and say they understood if I was unable to make it and attempted to reschedule so I did not drive in unsafe conditions)
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I believe total with the procedures, monitoring, and medications the IUI cost me around $4000 total
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
We have briefly discussed single vs multiple and she said we had the option to transfer up to 2, it was something we plan to discuss further if we proceed with IVF process
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
10
NPS
10
Age 44
1 IVF
Diminished Ovarian Reserve
Male Factor
Latinx
Income $100K - $199K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Copeland was very patient and answered any questions we had. She never made us feel rushed. She even followed up with personal phone calls every step of the way, whether it was just to let us know the progress of retrieved eggs or just to see if we were hanging in there. I preferred to know the result of our test via email, so I could bare the news either way by myself. Dr. Copeland respected my wishes and was very empathetic in her email. She re-iterated that I I wanted to talk she would be available.
IVF is just expensive period. Atlantic Reproductive Clinic did offer a military discount which was helpful.... The clinic was extremely clean and comfortable. The atmosphere was relaxing. I did not feel like I was in a clinic.... All of the nursing staff provided quick responses to any questions. Even after hours. They were all so compassionate and friendly.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Our experience with Dr. Copeland as a patient was very personnel. She allowed us express every concern and ask every question as needed. She has great bedside manner and made us feel as if she really cared about us, not only as patients but as personal friends. There was not one time that I felt as if I was a number.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
That she is willing to listen to all of your concern no matter how silly you may think it is. She does not make you feel as if you are uneducated to the process and will educate you about the overall experience and to learn about your individual circumstances.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copeland was very patient and answered any questions we had. She never made us feel rushed. She even followed up with personal phone calls every step of the way, whether it was just to let us know the progress of retrieved eggs or just to see if we were hanging in there. I preferred to know the result of our test via email, so I could bare the news either way by myself. Dr. Copeland respected my wishes and was very empathetic in her email. She re-iterated that I I wanted to talk she would be available. After a few weeks, and I had not reached back out to Dr. Copeland she sent and email and personally called me and asked us to come back into the clinic to discuss what may had happened and to discuss other options. She was so great, not only did she make me feel like she genuinely cared as a doctor but I was able to grieve with a friend. Dr. Copeland was not the first doctor that we consulted with. The first doctor in my opinion lacked bedside manner and made me feel inadequate of possibly being able to conceive. In addition, he discussed topics that had nothing to do with my personal situation. This was why a consulted with another doctor. I am glad I did because I my experience with Dr. Copeland and her staff at Atlantic Reproduction was first class and I would definitely anyone to their practice.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
The overall strategy was to retrieve as manner eggs as possible in hopes of retrieving a good quality egg. I believe my treatment cycle was aggressive due to my diminished ovarian reserve.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
All of the nursing staff provided quick responses to any questions. Even after hours. They were all so compassionate and friendly.
Describe your experience with Atlantic Reproductive Medicine Specialists.
The clinic was extremely clean and comfortable. The atmosphere was relaxing. I did not feel like I was in a clinic.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
IVF is just expensive period. Atlantic Reproductive Clinic did offer a military discount which was helpful.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
Doctor Copeland used the medical grid that was set by a national standard to determine the number of embryos to transfer. She made sure that we know her decision was based on medical research.
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
1 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Unsuccessful
NPS
2
NPS
2
Age 37 - 38
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Ashkenazi Jewish
Lawyer
1st of 2 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Dr. Copeland was kind and caring, patient and respectful. She was empathetic and patient as we navigated the fertility process.... I also felt that Dr. Copeland was very conservative with medication dosage and perhaps not as creative in thinking about ways to treat me during my cycles.... I appreciate her commitment to empowering patients to decide their course of treatment, but I often wished for more guidance about what was likely to help us achieve pregnancy.
[Atlantic Reproductive Medicine Specialists] Very relaxing, lovely ambiance. Easy access from 40. Very kind and friendly reception staff.... [nurses were]... Kind, skilled, caring.... I liked Dr. Copeland very much as a person. She was warm and thoughtful. She was also incredibly responsive to emails and phone calls.... Look at the statistics available online to evaluate and compare the success of this clinic versus that of nearby alternatives.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I liked Dr. Copeland very much as a person. She was warm and thoughtful. She was also incredibly responsive to emails and phone calls. I felt that in Dr. Copeland’s desire to allow me to make informed choices, she often left me confused about next steps. I appreciate her commitment to empowering patients to decide their course of treatment, but I often wished for more guidance about what was likely to help us achieve pregnancy. I also felt that Dr. Copeland was very conservative with medication dosage and perhaps not as creative in thinking about ways to treat me during my cycles. I say this based upon my experience with the fertility doctor who ultimately helped us become pregnant. By comparison, I felt that he was much more aggressive and cutting-edge, factors that I believe were ultimately responsible for our success. I think Dr. Copeland may be a better choice for someone with fertility diagnoses that may be less significant than the very poor ovarian reserve and low sperm count and quality we were confronting.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Look at the statistics available online to evaluate and compare the success of this clinic versus that of nearby alternatives.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copeland was kind and caring, patient and respectful. She was empathetic and patient as we navigated the fertility process.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
Kind, skilled, caring.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Very relaxing, lovely ambiance. Easy access from 40. Very kind and friendly reception staff. If I could do it over again, I would have switched to a different clinic earlier based upon my sense that Dr. Copeland was not sufficiently aggressive with my cycles. Ultimately, Dr. Copeland indicates that she could no longer help me pursue cycles with my own eggs. I moved to a different clinic and had a successful IVF cycle using my own eggs thereafter.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I do not recall.
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Atlantic Reproductive Medicine Specialists.
During an IVF cycle, the pharmacy neglected to send appropriate needles for one medication.
2
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
2
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
8
Age 34 - 36
2 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Neutral
Successful
Review of
Dr. Copland is extremely detail-oriented and very thorough. She is great if you want to understand what's going on with your fertility and with the treatment options. She is an excellent communicator, very compassionate about our situation, and very respectful of absolutely everyone.... The only caveat I would mention is that if you wanted to try something unusual, experimental, or out of the box, you should probably look elsewhere.
The clinical care here [Atlantic Reproductive Med] is fantastic, in my experience, and they have excellent administrative staff and everyone is very caring and compassionate. This clinic is on the more expensive side, compared with what I've seen, however, and don't expect them to waive any requirements to save you money. I've had a few weird things happen with the financials and billing. However, they have always straightened out any issues.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is extremely detail-oriented and very thorough. She is great if you want to understand what's going on with your fertility and with the treatment options. She is an excellent communicator, very compassionate about our situation, and very respectful of absolutely everyone.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland will give you fantastic care. The only caveat I would mention is that if you wanted to try something unusual, experimental, or out of the box, you should probably look elsewhere.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is extremely sensitive and patient, and she never makes you feel rushed.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
One IUI cycle without meds, not successful. One IUI cycle with letrozol and Ovidrel, was successful.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
Fantastic nursing staff here. I would trust them with anything! They always treated me with respect and patience, even when I knew I was acting like a paranoid crazy person.
Describe your experience with Atlantic Reproductive Medicine Specialists.
The clinical care here is fantastic, in my experience, and they have excellent administrative staff and everyone is very caring and compassionate. This clinic is on the more expensive side, compared with what I've seen, however, and don't expect them to waive any requirements to save you money. I've had a few weird things happen with the financials and billing. However, they have always straightened out any issues.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I'm really sorry but I don't remember! We've spent so much money on fertility it's all a very expensive blur at this point.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
NA
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 33
Anovulation
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
Teacher
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Copeland was so so patient. She reviewed all of my files from NYC, where I had lived and done 3 hormones/timed intercourse, egg retrieval and 2 FETS previously, page by page. She asked questions, listened to my concerns, clarified information, and was even generous with advice about how to be monitored in a different location than my embryos.
Phone was excellent. Billing [Atlantic Repro Med] was less so - not friendly in person, though on the phone very friendly. They give a teacher discount, which is super great, though needed convincing I'm a teacher, even though two colleagues referred me to her. ... My only interaction was vitals because I was in for a consult. The nurse was professional, friendly, and clear.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I wanted a consult so that I can establish care in NC if necessary, as I have frozen embryos in NYC that we are going to try FETS with first. Dr. Copeland was generous with her time, patient, and exhaustive. She familiarized herself with my files and patiently answered all questions. She was kind and understanding.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Know that you are in safe, caring hands so the cost (if out of pocket like I would be) is worth it.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copeland was so so patient. She reviewed all of my files from NYC, where I had lived and done 3 hormones/timed intercourse, egg retrieval and 2 FETS previously, page by page. She asked questions, listened to my concerns, clarified information, and was even generous with advice about how to be monitored in a different location than my embryos.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
My only interaction was vitals because I was in for a consult. The nurse was professional, friendly, and clear.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Phone was excellent. Billing was less so - not friendly in person, though on the phone very friendly. They give a teacher discount, which is super great, though needed convincing I'm a teacher, even though two colleagues referred me to her.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Expensive, though I would have to pay out of pocket because she isn't in my insurance network.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
Suggested transfer one embryo at a time because of my age and health. Was clear about why - and I agree.
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
9
NPS
9
Age 36 - 37
2 IUI
Unexplained
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Copland is a truly amazing doctor. You can tell how much she really cares about us as patients and wants the best outcome for us. She takes time to sit down with you at each visit and always asks if there are any other questions. She has wonderful bedside manner and I always felt 100% comfortable with her...Go in with all the questions because she will take time to answer each one of them not make you feel rushed...We did 2 IUI cycles with Letrozole. My husband was put on Clomid. One was not successful and the other one was, however it ended in a missed miscarriage due to a chromosome abnormality.
We did 2 IUI cycles with Letrozole [at Atlantic Reproductive Medicine Specialists]. My husband was put on Clomid. One was not successful and the other one was, however it ended in a missed miscarriage due to a chromosome abnormality...The nursing staff is very nice and compassionate. They are very professional and explain everything before it is done...Strengths: professional, clean, nice front desk staff, responsive, appointment times available, after hours contact available and responsive, good andrology lab, great lab for bloodwork Weaknesses: small issue with our payments for the IUI’s
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is a truly amazing doctor. You can tell how much she really cares about us as patients and wants the best outcome for us. She takes time to sit down with you at each visit and always asks if there are any other questions. She has wonderful bedside manner and I always felt 100% comfortable with her.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Go in with all the questions because she will take time to answer each one of them not make you feel rushed.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
We did 2 rounds of IUI with Dr. Copland. She really treated us like humans and answered any and every question we had. She explained things in a way we understood and always used examples.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We did 2 IUI cycles with Letrozole. My husband was put on Clomid. One was not successful and the other one was, however it ended in a missed miscarriage due to a chromosome abnormality.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
The nursing staff is very nice and compassionate. They are very professional and explain everything before it is done.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Strengths: professional, clean, nice front desk staff, responsive, appointment times available, after hours contact available and responsive, good andrology lab, great lab for bloodwork Weaknesses: small issue with our payments for the IUI’s
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Thankfully, when we did our 2 IUI’s they were covered by insurance. We paid about $400 out of pocket.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
N/A
9
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
3
NPS
3
Age 37
2 IUI
Male Factor
Unexplained
European
Income $50K - $99K
Operations
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
While I appreciated Dr Copland's bedside manner- I wasn't happy with the lack of drive to diagnose what was wrong with me. It honestly felt like I was hitting my head against the wall doing the same thing over and over again....If Dr Copland had ordered an endometrial biopsy and treated me for it accordingly, I would have gotten pregnant. I was very frustrated with the time, money and resources my husband and I wasted.
I thought the billing office [Atlantic Repro Med] at first was organized, until everything started then it seemed like a random bill would pop up unexpected....If you're looking to obtain answers, I would look elsewhere. If you know ahead of time what is wrong and not facing unexplained infertility (or immunological reasons) this may be the place for you. Honestly, I had high hopes given a close family member had referred me (And they accepted both of our insurances).
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
While I appreciated Dr Copland's bedside manner- I wasn't happy with the lack of drive to diagnose what was wrong with me. It honestly felt like I was hitting my head against the wall doing the same thing over and over again. It wasn't until my second clinic the doctor found what was wrong with me and it was impacting implantation. She was very caring and warm which I appreciated, but I needed more to obtain the results I wanted.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Always ask questions; and do your research ahead of time.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr Copeland had an excellent bedside manner and treated me like a human to a point.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
Femara for 1 week with monitoring, then triggered with Ovidrel.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
They replied to my messages via the patient portal quickly
Describe your experience with Atlantic Reproductive Medicine Specialists.
If you're looking to obtain answers, I would look elsewhere. If you know ahead of time what is wrong and not facing unexplained infertility (or immunological reasons) this may be the place for you. Honestly, I had high hopes given a close family member had referred me (And they accepted both of our insurances). I was very disappointed that the drive to figure out "what is wrong" wasn't there.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I thought the billing office at first was organized, until everything started then it seemed like a random bill would pop up unexpected.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
n/a IUI
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Atlantic Reproductive Medicine Specialists.
If Dr Copland had ordered an endometrial biopsy and treated me for it accordingly, I would have gotten pregnant. I was very frustrated with the time, money and resources my husband and I wasted.
3
Doctor
Susannah Copland
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
10
NPS
10
Age 25 - 26
3 IUI
Anovulation
Male Factor
European
Income $100K - $199K
Business Executive
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Despite how busy she might be, Dr. Copland always has time to listen or answer questions. She has kept up with the personal details of my life as well that make me feel like I am important to her....Dr. Copland allows you to be in charge of your medical decisions. She gives you all of the information available and then lets you decide what is right for you. This works for me as I am an insufferable control freak. But if you are the type that needs more direction, be upfront with her and let her know that...This is such a difficult journey but I can't imagine doing it at any other practice...
The nursing staff [at Atlantic Repro Med Raleigh] is wonderful. They are knowledgeable, kind, and very approachable...We are starting an antagonist IVF freeze all cycle soon. So far we did 3 cycles with letrozole and timed intercourse and 3 cycles with letrozole, ovidrel and IUI. I started at 5 mg letrozole producing 1 follicle and ended with 10 mg letrozole producing 3 follicles...
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
This is such a difficult journey but I can't imagine doing it at any other practice. We are still undergoing treatment but we have found everyone at the office extremely helpful and personable. Scheduling is sometimes difficult but this is to be expected with a busy practice. Overall I am extremely satisfied.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland allows you to be in charge of your medical decisions. She gives you all of the information available and then lets you decide what is right for you. This works for me as I am an insufferable control freak. But if you are the type that needs more direction, be upfront with her and let her know that.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Despite how busy she might be, Dr. Copland always has time to listen or answer questions. She has kept up with the personal details of my life as well that make me feel like I am important to her.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We are starting an antagonist IVF freeze all cycle soon. So far we did 3 cycles with letrozole and timed intercourse and 3 cycles with letrozole, ovidrel and IUI. I started at 5 mg letrozole producing 1 follicle and ended with 10 mg letrozole producing 3 follicles.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
The nursing staff is wonderful. They are knowledgeable, kind, and very approachable.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
$1425 / IUI + ~$300 for letrozole and ovidrel $14,350 / IVF with ICSI: Includes retrieval and 2 transfers. Package purchased through ARC
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Scheduled the wrong procedure
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2014 - 2016, Successful
NPS
10
NPS
10
Age 39 - 41
2 IUI
2 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
1st of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Copland always performed all procedures and ultrasounds. She was open to discussing treatments, supplements, etc. that the other clinic I visited previously never even mentioned as options. She took the time to understand my history. All interactions were positive (even when negative news was delivered).
The care from everyone in Dr. Copland's office [at Atlantic Reproductive Medicine Specialists] was above and beyond what I experienced at Duke. When results were bad they were there with hugs and tissue. I couldn't have asked for more...IVF 1 - Follistim 375y cycle days 1-11, trigger, 11 eggs retrieved, 3 made it to day 5. PGS testing of all 3, no viable embryos to transfer. IVF 2 - Follistim 375y cycle days 1-11, omnitrope days 6-11, trigger, 8 eggs retrieved, 6 made it to day 5. PGS testing of all 6, 2 viable embryos to transfer. FET transfer, BFN. IUI 1 - letrozole 10mg days 2-8, Follistim 150u days 8-15, trigger (estimated 4 mature follicles), BFP with singleton birth IUI 2 - letrozole 10mg days 2-8, Follistim 150u days 8-13, trigger (estimated 5 mature follicles), BFP with twin pregnancy in progress (currently first trimester)
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland always performed all procedures and ultrasounds. She was open to discussing treatments, supplements, etc. that the other clinic I visited previously never even mentioned as options. She took the time to understand my history. All interactions were positive (even when negative news was delivered).
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Come with questions...because she has answers.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
The care from everyone in Dr. Copland's office was above and beyond what I experienced at Duke. When results were bad they were there with hugs and tissue. I couldn't have asked for more.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
IVF 1 - Follistim 375y cycle days 1-11, trigger, 11 eggs retrieved, 3 made it to day 5. PGS testing of all 3, no viable embryos to transfer. IVF 2 - Follistim 375y cycle days 1-11, omnitrope days 6-11, trigger, 8 eggs retrieved, 6 made it to day 5. PGS testing of all 6, 2 viable embryos to transfer. FET transfer, BFN. IUI 1 - letrozole 10mg days 2-8, Follistim 150u days 8-15, trigger (estimated 4 mature follicles), BFP with singleton birth IUI 2 - letrozole 10mg days 2-8, Follistim 150u days 8-13, trigger (estimated 5 mature follicles), BFP with twin pregnancy in progress (currently first trimester)
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
I have nothing negative to say about the nurses. All were great.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Night and day (for the better) compared to Duke. communication is great. Staff is great. Felt more like a family then a doctor's office.
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 36 - 37
3 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
She [Dr. Copland] was amazing at explaining our steps and at caring about how we felt or putting our needs first. It’s not just about numbers with her she is there for you as a person. she was there at every appointment and did every procedure, you always felt like she had you best interest in mind.... after 3 IUIs she felt it was more effective to try IvF as long as we were ok with it. With the IvF we got 3 eggs and we implanted 2 and froze 1
They [Atlantic Reproductive Medicine Specialists] were great at making the clinic a warm and inviting place, you didn’t feel like you were at a sterile drs office. They also didn’t have picture of babies everywhere like some places which was nice.... I felt like a human, the treatment was always done by Dr Copeland and she always called to check on me. Everyone there is wonderful... They were caring and knowledgeable about procedures. Always felt like they knew you.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She was amazing at explaining our steps and at caring about how we felt or putting our needs first. It’s not just about numbers with her she is there for you as a person. she was there at every appointment and did every procedure, you always felt like she had you best interest in mind.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Ask her anything she is so willing to help you understand the whole process and is passionate about her work
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I felt like a human, the treatment was always done by Dr Copeland and she always called to check on me. Everyone there is wonderful
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
I don’t remember them all but after 3 IUIs she felt it was more effective to try IvF as long as we were ok with it. With the IvF we got 3 eggs and we implanted 2 and froze 1. We implanted 2 since the quality of both weren’t great, she explained all the risks etc.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
They were caring and knowledgeable about procedures. Always felt like they knew you.
Describe your experience with Atlantic Reproductive Medicine Specialists.
They were great at making the clinic a warm and inviting place, you didn’t feel like you were at a sterile drs office. They also didn’t have picture of babies everywhere like some places which was nice.
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Review of
2013 - 2014, Unsuccessful
NPS
10
NPS
10
Age 28 - 29
1 Fertility Medications
Male Factor
PCOS
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr Copland gave us realistic expectations from the first visit. She referred my husband to a great urologist and collaborated with him frequently in regard to our treatment course. She took her time and was always compassionate and explained what was going on (using pictures and diagrams when needed)...will respect your limits. Our limit was IVF and after an initial consultation and a few follow ups, we knew we would need IVF. Dr Copland shared what was available to finance it, but we walked away because it was not what we wanted. We never felt pressured to go beyond what we wanted.
Receptionist [at Atlantic Reproductive Medicine Specialists] is amazing - she is friendly and helpful, both in person and on the phone. I was able to schedule appointments at times that were convenient to me. Walking into the clinic, everything is clean and organized. It is homey and comfortable...Everyone in the office was friendly and took time to get to know us. When I would call, I could tell that the receptionist knew who I was when I said my name. Dr Copland always took her time with us - asking questions and truly listening.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr Copland gave us realistic expectations from the first visit. She referred my husband to a great urologist and collaborated with him frequently in regard to our treatment course. She took her time and was always compassionate and explained what was going on (using pictures and diagrams when needed).
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Know what you want and don't want. Dr Copland will respect your limits. Our limit was IVF and after an initial consultation and a few follow ups, we knew we would need IVF. Dr Copland shared what was available to finance it, but we walked away because it was not what we wanted. We never felt pressured to go beyond what we wanted.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Everyone in the office was friendly and took time to get to know us. When I would call, I could tell that the receptionist knew who I was when I said my name. Dr Copland always took her time with us - asking questions and truly listening.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Receptionist is amazing - she is friendly and helpful, both in person and on the phone. I was able to schedule appointments at times that were convenient to me. Walking into the clinic, everything is clean and organized. It is homey and comfortable.
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
LGBTQ
2017, Unsuccessful
NPS
10
NPS
10
Age 35
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
8 IUI With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
She [Dr. Susannah Copland] is absolutely amazing. The perfect blend of knowledge and compassion...She adjusted medications as needed. She halted periods to allows cysts to heal to proceed with the process quicker. Did a lot of blood work to monitor levels. I had a miscarriage and she did a procedure to make sure here were no remnants for better chances of taking the next iui... Very hands on from the beginning and goes into great detail to make sure you understand the process and your options. Never feel rushed. Very thorough. I would happily recommend her to someone.
They [Atlantic Reproductive Medicine] are sometimes hard to get on the phone, but always call back or email in a timely manner. I like that you pay by cycle and not visit as they do a lot of bloodwork and ultra sounds as needed...They [the nurses] were wonderful. Even offering meditation DVD's since we have been struggling. All very nice...Around $1200 [IUI] not including donor sperm and medication
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is wonderful. Very hands on from the beginning and goes into great detail to make sure you understand the process and your options. Never feel rushed. Very thorough. I would happily recommend her to someone.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is absolutely amazing. The perfect blend of knowledge and compassion.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
She adjusted medications as needed. She halted periods to allows cysts to heal to proceed with the process quicker. Did a lot of blood work to monitor levels. I had a miscarriage and she did a procedure to make sure here were no remnants for better chances of taking the next iui.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
They were wonderful. Even offering meditation DVD's since we have been struggling. All very nice.
Describe your experience with Atlantic Reproductive Medicine Specialists.
They are sometimes hard to get on the phone, but always call back or email in a timely manner. I like that you pay by cycle and not visit as they do a lot of bloodwork and ultra sounds as needed.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Around $1200 not including donor sperm and medication
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2016 - 2017, Unsuccessful
NPS
8
NPS
8
Age 37 - 38
3 IUI
Unexplained
European
Income $100K - $199K
Accountant
1st of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Review of
Very good doctor [Dr Copland]. I was treated with compassion and cannot complain with the level of service I was given. Always took the time to make sure I was ok. Clinic was very nice and felt like they were available for whatever I needed.... One cycle with only medication-no pregnancy. 3 IUI cycles with 300 follistim, 10 mg letrozole and pregnyl trigger, no pregnancies.
Outside of the medical staff, the office staff [at Atlantic Reproductive Medicine Specialists] aren't great. I was constantly told that i should be paying when my insurance covered certain services.... One cycle with only medication-no pregnancy. 3 IUI cycles with 300 follistim, 10 mg letrozole and pregnyl trigger, no pregnancies.... Very good doctor. I was treated with compassion and cannot complain with the level of service I was given. Always took the time to make sure I was ok. Clinic was very nice and felt like they were available for whatever I needed.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Very good doctor. I was treated with compassion and cannot complain with the level of service I was given. Always took the time to make sure I was ok. Clinic was very nice and felt like they were available for whatever I needed.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
One cycle with only medication-no pregnancy. 3 IUI cycles with 300 follistim, 10 mg letrozole and pregnyl trigger, no pregnancies.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Outside of the medical staff, the office staff aren't great. I was constantly told that i should be paying when my insurance covered certain services.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I paid for doctor visits only, 3 IUI cycles were covered by insurance.
8
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Review of
2013 - 2015, Successful
NPS
10
NPS
10
Age 29 - 31
2 Fertility Medications
Anovulation
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr.Copland and her team have fantastic communication and show a great deal of compassion throughout the progress. I love how she maintained a sense of urgency throughout the process!
Dr.Copland and her team have fantastic communication and show a great deal of compassion throughout the progress. I love how she maintained a sense of urgency throughout the process!
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Very highly. Loved how responsive they were!
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr.Copland and her team have fantastic communication and show a great deal of compassion throughout the progress. I love how she maintained a sense of urgency throughout the process!
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
8
Age 32 - 33
4 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Review of
DR. COPLAND IS KIND AND LOGICAL, AND HER STAFF IS SUPPORTIVE. SOMETIMES, THOUGH, IT FEELS AS THOUGH MY SPECIFIC SET OF CIRCUMSTANCES ARE NOT BEING THOROUGHLY CONSIDERED WHEN I RECEIVE COMMUNICATION, OR WHEN I ASK FOR RECOMMENDATIONS...SHE IS CLEAR, COMMUNICATIVE, AND WILL OFTEN CALL TO OFFER ADDITIONAL DETAILS WHEN PORTAL MESSAGES AREN'T ENOUGH...
THE NURSING STAFF [at Atlantic Reproductive Medicine Specialists] IS KIND AND WARM. THEY RESPOND QUICKLY TO PORTAL MESSAGES AND ASK QUESTIONS WHEN THEY DON'T HAVE ANSWERS. SOMETIMES THEY SEEM TO GET A LITTLE DISORGANIZED AND RUN A BIT SLOW, BUT OVERALL, THEY ARE GREAT...LATE PRESCRIPTION CALL-INS THAT THREATENED TREATMENT TIMING ON 2 OCCASIONS, AND ONE LAPSE IN APPOINTMENT AND LAPSE IN TESTING REQUESTS...
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
DR. COPLAND HAS PERFORMED 4 IUIS FOR US, AND SHE ALSO ASSISTED MY OB ON AN OPERATIONAL HYSTEROSCOPY TO REMOVE SCAR TISSUE. SHE IS CLEAR, COMMUNICATIVE, AND WILL OFTEN CALL TO OFFER ADDITIONAL DETAILS WHEN PORTAL MESSAGES AREN'T ENOUGH. AS FOR SOME CONSTRUCTIVE THOUGHTS - I THINK IT CAN BE A BIT OF A CHALLENGE TO TREAT EACH PATIENT WITH INDIVIDUALIZED CARE AND ATTENTION WHEN DOING THIS WORK DAY IN AND DAY OUT, AND SOMETIMES THAT CAME ACROSS IN HEARING HER SAY THE EXACT SAME THINGS AT EACH IUI. I RECOGNIZE THAT MIGHT BE A TECHNIQUE TO MAKE SURE NOTHING IS MISSED, THOUGH. I'VE ALSO RECEIVED WHAT I FELT WAS BAD NEWS AND GOTTEN A PRETTY MUTED RESPONSE TO FURTHER QUESTIONS ABOUT THE SUBJECT, WHICH COULD HAVE BEEN BETTER. OVERALL, I'D DEFINITELY RECOMMEND DR. COPLAND, AND I IMAGINE SHE IS EVEN MORE USEFUL AS THE PROCEDURES GROW INCREASINGLY COMPLEX. HER ABILITY TO EXPLAIN WHAT'S HAPPENING AND WHY IT'S NECESSARY IT VERY HELPFUL TO ME.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
COME READY WITH YOUR QUESTIONS, AND BE CLEAR WHEN YOU ARE ASKING FOR A RECOMMENDATION VERSES A YES OR NO ANSWER.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
DR. COPLAND IS KIND AND LOGICAL, AND HER STAFF IS SUPPORTIVE. SOMETIMES, THOUGH, IT FEELS AS THOUGH MY SPECIFIC SET OF CIRCUMSTANCES ARE NOT BEING THOROUGHLY CONSIDERED WHEN I RECEIVE COMMUNICATION, OR WHEN I ASK FOR RECOMMENDATIONS.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
I TOOK 10 MG OF LETROZOLE, A TRIGGER SHOT OF OVIDREL, AND THEN HAD THE IUI. DR. COPLAND DOES A DAY 3 US AND BLOOD TESTS, A DAY 10 OR 11 US AND BLOOD TESTS, AND THEN MONITORS FOLLICLE GROWTH VIA US UNTIL IT'S TIME TO TRIGGER. THERE'S ALSO A DAY 21 BLOOD TEST. ON MY THIRD IUI, I DID GET POSITIVE BETAS AND VISIBLE SAC, BUT HAD A MISSED MISCARRIAGE AT 7 WEEKS. ALL OTHER IUIS TO DATE WERE UNSUCCESSFUL. I STARTED TREATMENT IN JUNE 2021 (AFTER A 2ND HYSTEROSCOPY) WITH A SOMEWHAT LOW AMH, AND RECENTLY HAD A MUCH LOWER AMH AND A HIGHER FSH WITH NO EXPLANATION OR MAJOR LIFE SYTLE CHANGES THAT WOULD HAVE CAUSED IT, BUT I REMAIN DIAGNOSED WITH "UNEXPLAINED"
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
THE NURSING STAFF IS KIND AND WARM. THEY RESPOND QUICKLY TO PORTAL MESSAGES AND ASK QUESTIONS WHEN THEY DON'T HAVE ANSWERS. SOMETIMES THEY SEEM TO GET A LITTLE DISORGANIZED AND RUN A BIT SLOW, BUT OVERALL, THEY ARE GREAT.
Describe your experience with Atlantic Reproductive Medicine Specialists.
THE CLINIC IS CALM AND CLEAN. HONESTLY, THE BIGGEST BARRIER IS COST - WE RECENTLY FOUND OUT THAT WE WERE PAYING ALMOST 300% MORE FOR IUI THAN THEY CHARGE AT ANOTHER LOCAL CLINIC. IT SEEMS LIKE THERE ARE MORE APPOINTMENTS AND SCREENINGS AT ATLANTIC, SO THAT MAY BE A REASON, BUT FOLKS MAY FIND THE FINANCIAL DISCREPANCY NOT WORTH IT.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
EACH IUI CYCLE COSTS $2,350. SHOTS AND MEDS ARE ADDITIONAL, AS ARE BLOOD TESTS.
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
Describe the specific things that went wrong at Atlantic Reproductive Medicine Specialists.
NO MAJOR ERRORS - BUT LATE PRESCRIPTION CALL-INS THAT THREATENED TREATMENT TIMING ON 2 OCCASIONS, AND ONE LAPSE IN APPOINTMENT AND LAPSE IN TESTING REQUESTS
9
Doctor
Susannah Copland
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of

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