Susannah Copland
Atlantic Reproductive Medicine Specialists
Available Lines of Communication
Doctor email
Nurse email
Nurse email
Direct line to doctor
Direct line to nurse
Direct line to nurse
Doctor personal cell phone
Medical SchoolMayo Clinic
ResidencyMagee-Womens UPMC
FellowshipEmory
Charlotte
301 McCullough Drive
Charlotte, NC 28262
919) 328-3105
Raleigh
10208 Cerny Street
Raleigh, NC 27617
(919) 328-2956
24 assessments
10
10
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Unexplained
10
10
We have unexplained infertility and due to our insurance coverage, Dr. Copland recommended going immediately to IUI. On our first IUI cycle I was on 7.5mg of letrazole and ended up with too many mature follicles. Dr. Copland clearly explained the risks of multiples and made herself available for an extra ultrasound while we were considering whether to proceed. We ended up canceling that cycle altogether. Our second IUI
We have had a positive experience with this clinic [Atlantic Reproductive Med Specialists], primarily due to the wonderful care from both Dr. Copland and the nurses. We have never had a problem scheduling appointments nor faced long wait times, unexpected bills, or other problems common to medical facilities.... All the nurses and MAs were kind and helpful. They were compassionate both in person and online and recognized that we were people
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
We have had a great experience working with Dr. Copland. She was kind, understanding and clearly very knowledgeable about fertility. She had clear suggestions for next steps, always made plenty of time for us to ask questions, and was present at all of our appointments. She always presents all the information she has but never pushes us to go in one direction. She has gone out of her way to accommodate our schedule and provide the information we needed quickly. She is responsive and always happy to explain more or answer questions.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Ask questions when you aren't sure about things. I was unclear about some of the processes to expect with the clinic and the details of the treatments we were considering, but Dr. Copland always answered my questions kindly and quickly, both in person and over email.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland balances intelligence and professionalism with warmth and compassion. Even though she has many patients, we always felt like she saw us as individuals. She remembered details about our lives, was friendly and welcoming, and acknowledged that we were in a stressful situation.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We have unexplained infertility and due to our insurance coverage, Dr. Copland recommended going immediately to IUI. On our first IUI cycle I was on 7.5mg of letrazole and ended up with too many mature follicles. Dr. Copland clearly explained the risks of multiples and made herself available for an extra ultrasound while we were considering whether to proceed. We ended up canceling that cycle altogether. Our second IUI used 5mg of letrazole and we had an appropriate follicle response but missed the ovulation window (because we were trying to use an at home ovulation predictor kit rather than trigger shot) so it was essentially converted to a medicated timed intercourse cycle. Following that we had 3 IUIs using 5mg of letrazole and an Ovidrel trigger shot. All went smoothly but none resulted in a pregnancy. We are now moving forward with IVF with Dr. Copland.
Describe your experience with the nursing staff.
All the nurses and MAs were kind and helpful. They were compassionate both in person and online and recognized that we were people, not numbers, and were in a stressful time. They delivered news of negative tests with kindness and were prompt to answer questions.
Describe your experience with Atlantic Reproductive Medicine Specialists.
We have had a positive experience with this clinic, primarily due to the wonderful care from both Dr. Copland and the nurses. We have never had a problem scheduling appointments nor faced long wait times, unexpected bills, or other problems common to medical facilities.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Thus far in our treatment, most costs have been covered by insurance. We have had to pay under $1,000 in co-pays and prescription costs. We are planning to move forward with IVF and have received quotes from this clinic that are about $12,000+ for a fresh cycle, $16,000+ for frozen, and $30,000+ for the refund program (covering 3 frozen cycles). Those do not include medications, which have been estimated at $5,000.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
N/A - we have not begun IVF yet
- Read less
10
10
Age
43 - 44
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
10
Set aside more time than usual for your first appointment as she [Dr. Copland] is very detailed and thorough and will review a lot of information. ... After every monitoring visit, she goes over the results immediately in her office. There is no wait for results. She goes over everything in detail. Any questions are answered at that time. ... She is very compassionate and caring.
The billing department [Atlantic Repro Med Spec] has been easy to work with and they are thorough. They respond promptly to inquiries. ... My husband said the male room is top notch. They allow your acupuncturist to come before and after your retrieval. The clinic is fragrance and chemical free. ... Some people are bothered by pictures of babies. There are none at the clinic.
Age
43 - 44
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is very compassionate and caring. She takes time to make sure you understand everything. After every monitoring visit, she goes over the results immediately in her office. There is no wait for results. She goes over everything in detail. Any questions are answered at that time. She will call personally after retrieval and transfer. I saw her every visit but one when she was out of town.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Set aside more time than usual for your first appointment as she is very detailed and thorough and will review a lot of information. She does not rush you out.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I felt like a human. We first met her at a Resolve support group meeting. Our first appointment was very detailed and thorough, giving us a good feeling. She treated us like real people. She is very compassionate and caring about her patients. She uses just enough science and layperson language to make the process understandable. She called several times after hours to check on me and when I had questions at off hours, she would call back directly.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
I did the protocol with micro dose Lupron because on a previous IUI attempt, it is thought that I ovulated early and therefore the IUI was canceled. I did this protocol to prevent that early ovulation. I was on birth control for a few weeks and testosterone gel for 21 days going into stim cycle. She also had me on HGH in the middle of the stim cycle.
Describe your experience with your nurse at Atlantic Reproductive Medicine Specialists. (Assigned nurse: Jenn)
All of the nurses were very caring and compassionate. They enjoy their work and care about their patients. They took time to explain things and took extra time and care for me when my veins did not cooperate for blood draws. My main nurse had gone through infertility treatment as well and understood what the process is like emotionally.
Describe your experience with Atlantic Reproductive Medicine Specialists.
The front staff is always friendly and they know you by name by the second appointment. I was always greeted by name when I walked in the door. The billing department has been easy to work with and they are thorough. They respond promptly to inquiries. Some people are bothered by pictures of babies. There are none at the clinic. My husband said the male room is top notch. They allow your acupuncturist to come before and after your retrieval. The clinic is fragrance and chemical free.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
We are still waiting for our insurance to process our claims.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
We only had one embryo to transfer.
- Read less
8
7
Age
33 - 35
Treated
2016 - 2018
Success with this Doc
?
Treatment
IUI, IVF, 1 Embryo Freezing, Donor Sperm
Diagnosis
Unexplained
8
7
[Dr. Susannah Copland has a] Great bedside manner. However, I do wish that she would be a bit more creative and cutting edge in her treatment. If it is not currently evidence based, she's not going to go for it...I have never had a doctor spend so much time with me. I feel listened to and heard by Dr. Copland. She is thorough and informed...She has returned called in the evening and even while driving home from work!
The billing/financial staff [at Atlantic Reproductive Medicine Specialists] are pretty terrible. I've been given incorrect prices, billed incorrectly, failed to be notified a storage payments were due, etc.. I literally had to walk one guy through his own price sheet because he was telling me something different than what was on the sheet (he couldn't seem to interpret it correctly). Unfortunately because the rest of their staff from the front desk, to the nurses, to the lab specialists, to the doctors are all amazing.
Age
33 - 35
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, IVF, 1 Embryo Freezing, Donor Sperm
Diagnosis
Unexplained
8
7
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I have never had a doctor spend so much time with me. I feel listened to and heard by Dr. Copland. She is thorough and informed. Great bedside manner. However, I do wish that she would be a bit more creative and cutting edge in her treatment. If it is not currently evidence based, she's not going to go for it. My friends at other clinics are getting promising treatments and protocols that go far beyond what I got at Atlantic, especially during IVF. If there is no harm, I'd rather give anything and everything a shot even if something is still being studied.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is caring and compassionate. She puts her patients first. She has returned called in the evening and even while driving home from work!
Describe your experience with the nursing staff.
The nursing staff are a wonderful group! Very competent and caring.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Pros: This is a smaller clinic and you get a more personalized experience in a "spa-like" environment. I have never had a doctor spend so much time with me during appointments and in follow up. They truly care here. Super LGBTQ friendly. There are a couple of weaknesses: 1) Price. They are a bit more expensive than other clinics in the area. 2) Their policy of charging an extra $500 for using frozen sperm in an IUI cycle is ridiculous. I am not aware of any other clinic that does this across the U.S. and I am part of a number of very large Facebook groups for fertility patients. It bothers me enough that I may actually switch clinics over it. 3) It's very challenging to reach someone by phone- they say not to use the portal for urgent matters, but then don't return phone calls in a timely manner. 4) They are very "by the book" in terms of treatment. Yes of course I want evidence based, but I'd also really like to try immune protocols and promising practices like low dose naltrexone, etc..
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I don't have the specifics available, but I will say that they are slightly higher than at least one of the other clinics in the area. Also, as already mentioned, you will have to pay a ridiculous $500 extra for IUI's if you are using frozen sperm (because it must be so hard to set that vial of already washed/prepped sperm out on the counter to unthaw...).
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
- Failed to call in prescriptions to pharmacy
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10
10
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IVF, Donor Sperm
Diagnosis
PCOS, Tubal Blockage
10
10
Dr. Copeland is just an all around good person. She will go above and beyond to make sure that every question you may have gets an honest answer. She lays it all on the line while remaining very hopeful and optimistic. I really and truly believe with her knowledge and experience that my partner and I will have a healthy baby!... She recommended that I take vitamins. D, fish oil, ovavite by theralogic. She checked my vitamin D and AMH levels. My AMH is higher range than expected by age. She separated into 2 phases. First phase was ovarian stimulation the second phase was to prepare the uterus for a frozen embryo transfer.
Small clinic [Atlantic Reproductive Medicine Specialists] so you get all the one on one attention when you’re being served. Always make you feel like you are the most important. The main Embryologist is a very caring and she loves her job. Your babies are safe with her... [Cost Of Treatment] 18,500... Katie nurse coordinator and the other staff members are all great, they treat the severity of the situation with being discreet and with a very warm shower.
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
Yes
Race
Black or African-American
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, Donor Sperm
Diagnosis
PCOS, Tubal Blockage
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copeland is just an all around good person. She will go above and beyond to make sure that every question you may have gets an honest answer. She lays it all on the line while remaining very hopeful and optimistic. I really and truly believe with her knowledge and experience that my partner and I will have a healthy baby!
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
You have found a great doctor!
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
From the very beginning Dr.Copland explained the entire process to my partner and I very thoroughly. She has been very caring and sensitive to our needs. Any questions or concerns that we may have she always gives her expert advice with the best and worst scenario. With her you get the feeling of genuine love from start to finish.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
She recommended that I take vitamins. D, fish oil, ovavite by theralogic. She checked my vitamin D and AMH levels. My AMH is higher range than expected by age. She separated into 2 phases. First phase was ovarian stimulation the second phase was to prepare the uterus for a frozen embryo transfer. This minimizes my chances of ovarian hyperstimulation. She recommended a psych evaluation and sperm donor clinics. She also completed a unifvy report, this report explained chances of conception.
Describe your experience with your nurse at Atlantic Reproductive Medicine Specialists. (Assigned nurse: Katie Bandy)
Katie nurse coordinator and the other staff members are all great, they treat the severity of the situation with being discreet and with a very warm shower.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Small clinic so you get all the one on one attention when you’re being served. Always make you feel like you are the most important. The main Embryologist is a very caring and she loves her job. Your babies are safe with her
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
18,500
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
The univfy report stated the more cycle the better your chances of conception are
- Read less
9
9
Age
33
Treated
2018
Success with this Doc
?
Treatment
2 Embryo Freezing (cancer)
Diagnosis
Cancer, Diminished Ovarian Reserve
9
9
Because we had tried a lupron flare protocol already, Dr. Copland decided to try an antagonist protocol combined with ovarian organization (using birth control) and testosterone gel 21 days in advance of the stimulation cycle. I used Gonal-F, menopur, cetritide, And Omnitrope during this cycle, with a dual HCG and lupron trigger for retrieval. 3 eggs were retrieved - 2 immature, 1 mature. 1 fertilized successfully, and is currently being tested.
The clinic [Atlantic Reproductive Medicine Specialists- Raleigh] is clean, welcoming and calming. The staff is friendly. Communication can be difficult at first, because it ALL takes place through the portal (or face to face during visits). Because you see your doctor every visit, you don’t always see or meet the nurses you communicate with online.... The nursing staff takes some practice to work with, if you need specific information to be comfortable with treatment. The nurses are extremely friendly and compassionate, but I needed to establish my communication needs early on.
Age
33
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Embryo Freezing (cancer)
Diagnosis
Cancer, Diminished Ovarian Reserve
9
9
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is easy to talk to and really listens to my concerns. I see her every visit and she explains where we are in the cycle and shows me graphs to demonstrate how I’m responding to treatment. She and her clinic partner answer questions via their portal over the weekend, and she personally called me after my retrieval procedure, even though she wasn’t on call that Saturday.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Organize your questions in advance so you don’t forget to ask something, to make sure you make the most of your face time with the doctor
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland personally sees me at every visit. She took the time to explain in-depth the challenges of my condition at our consultation, and seems to care about me as an individual. I feel like she’s applying scientifically backed approaches to my care. She expresses concern over my personal wellbeing, too.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
Because we had tried a lupron flare protocol already, Dr. Copland decided to try an antagonist protocol combined with ovarian organization (using birth control) and testosterone gel 21 days in advance of the stimulation cycle. I used Gonal-F, menopur, cetritide, And Omnitrope during this cycle, with a dual HCG and lupron trigger for retrieval. 3 eggs were retrieved - 2 immature, 1 mature. 1 fertilized successfully, and is currently being tested.
Describe your experience with the nursing staff.
The nursing staff takes some practice to work with, if you need specific information to be comfortable with treatment. The nurses are extremely friendly and compassionate, but I needed to establish my communication needs early on.
Describe your experience with Atlantic Reproductive Medicine Specialists.
The clinic is clean, welcoming and calming. The staff is friendly. Communication can be difficult at first, because it ALL takes place through the portal (or face to face during visits). Because you see your doctor every visit, you don’t always see or meet the nurses you communicate with online.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
This doctor and clinic use single embryo transfer
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
- Failed to call in prescriptions to pharmacy
- Provided conflicting information
- Failed to convey critical information
- Read less
10
10
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Anovulation
10
10
Dr. Copland is always so warm and compassionate... She genuinely cares about her patients and wants to reach the ultimate goal of pregnancy as safely and efficiently as possible. She values the opinion of her patients...She allows for adequate time with us at every visit and we never feel rushed...We have done several rounds (partly by our choice) of medicated timed home intercourse... On our last home cycle, we had a biochemical pregnancy. Our 2 rounds of IUI were very similar but instead of home intercourse, we did the insemination. We are about to start planning for the InvoCell treatment.
Emily and Kelsey are the two ladies at the front desk [at Atlantic Reproductive Medicine Specialists]. They are so helpful and always really friendly. They know my husband and I and make sure we are taken care of with appointments and finances...We have only been delayed on TWO appointments the entire time we've going there. It is incredibly efficient...The nurses are always so nice and supportive. We frequently see Candice and she is WONDERFUL.
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Anovulation
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is wonderful. We are so blessed to be in her care and are grateful for the opportunity to have someone on our team that cares so much about us and our goals. We have not reached our ultimate goal yet but we are making strides with every visit. She is compassionate and very professional. She allows for adequate time with us at every visit and we never feel rushed.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is always so warm and compassionate. She genuinely cares about her patients and wants to reach the ultimate goal of pregnancy as safely and efficiently as possible. She values the opinion of her patients.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We have done several rounds (partly by our choice) of medicated timed home intercourse. Treatment started with a baseline ultrasound. We used 10mg of Letrozole x10days starting on cycle day 3. We would go in for a pre-trigger ultrasound and trigger with Pregnyl based on the results. Pregynl was administered at home every 3 days for a total of 3 doses. On our last home cycle, we had a biochemical pregnancy. Our 2 rounds of IUI were very similar but instead of home intercourse, we did the insemination. We are about to start planning for the InvoCell treatment.
Describe your experience with the nursing staff.
The nurses are always so nice and supportive. We frequently see Candice and she is WONDERFUL. They are all fantastic.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Emily and Kelsey are the two ladies at the front desk. They are so helpful and always really friendly. They know my husband and I and make sure we are taken care of with appointments and finances. The clinic is very clean. We have only been delayed on TWO appointments the entire time we've going there. It is incredibly efficient.
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10
10
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, Male Factor, Unexplained
10
10
Dr. Copeland is always up to date on my case and its obvious she takes the time to review my files before each visit. She is truly compassionate and caring and is very forthcoming with medical advice...No matter how much time passes between appointments I feel like she truly remembers me and my history, I never feel like im constantly having to remind her of my medical history. She asks about me and my family as if she genuinely cares about my well being
The entire staff [at Altantic Reproductive] has always made me feel very comfortable and welcoming. They treat me they have known me forever, and they dont just ask a bunch of medical questions, they ask about me and my family...I believe total with the procedures, monitoring, and medications the IUI cost me around $4000 total...Strengths include a very professional and compassionate staff that seem to genuinely want to see you achieve your goals.
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, Male Factor, Unexplained
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
After a lot of research and consultations with several fertility clinics and am happy that I chose Dr. Copland and Atlantic Reproductive. I have always hated doctors that I was constantly reminding of past medical history and what we had already tried. Dr. Copeland is always up to date on my case and its obvious she takes the time to review my files before each visit. She is truly compassionate and caring and is very forthcoming with medical advice. The only negative about having doctor Copeland as my doctor is that she is located 2 hours from me, but honestly I would drive 10 hours if i had to.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
You are in the right hands if you want a truly caring and compassionate doctor who genuinely seems to have your best interest at heart when planning your fertility path
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
No matter how much time passes between appointments I feel like she truly remembers me and my history, I never feel like im constantly having to remind her of my medical history. She asks about me and my family as if she genuinely cares about my well being
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
in the beginning we were not only up against my endometriosis but also my husbands low testosterone and lack of sperm. So while my husband was being treated elsewhere for that Dr Copeland made sure to keep up to date with his medical information. She recommended that we "try" a few time while he was having his production stimulated but also highly recommended us to store some sperm for future use which we did. I had my one remaining tube checked and it was clear. I believe we did 3 cycles of me taking Letrozole and trying to get pregnant "naturally", then we took a break and came back the following year and attempted an IUI. Dr Copeland did informed that the endometriosis could lessen the chances of the IUI working and IVF with ICSI was my best bet. But due to monetary restraints we chose to go with the IUI first, hoping for the best. I was given Letrozole, Follistim AQ, and Ovudrel for the trigger. (I do not remember the dosages etc) Unfortunately it did not work. We visited Dr Copeland in January of 2017 to discuss IVF however, the monetary side of things is what makes me hesitant to attempt it, its hard to finance or ask to borrow that amount of money for a "maybe"
Describe your experience with your nurse at Atlantic Reproductive Medicine Specialists. (Assigned nurse: Katie)
The entire staff has always made me feel very comfortable and welcoming. They treat me they have known me forever, and they dont just ask a bunch of medical questions, they ask about me and my family.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Strengths include a very professional and compassionate staff that seem to genuinely want to see you achieve your goals.
Weakness is that they are not closer to me, however they are 100% worth the 2 hour drive, one time I even made it in the snow (although the office did call and say they understood if I was unable to make it and attempted to reschedule so I did not drive in unsafe conditions)
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I believe total with the procedures, monitoring, and medications the IUI cost me around $4000 total
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
We have briefly discussed single vs multiple and she said we had the option to transfer up to 2, it was something we plan to discuss further if we proceed with IVF process
- Read less
10
10
Age
44
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
Dr. Copeland was very patient and answered any questions we had. She never made us feel rushed. She even followed up with personal phone calls every step of the way, whether it was just to let us know the progress of retrieved eggs or just to see if we were hanging in there. I preferred to know the result of our test via email, so I could bare the news either way by myself. Dr. Copeland respected my wishes and was very empathetic in her email. She re-iterated that I I wanted to talk she would be available.
IVF is just expensive period. Atlantic Reproductive Clinic did offer a military discount which was helpful.... The clinic was extremely clean and comfortable. The atmosphere was relaxing. I did not feel like I was in a clinic.... All of the nursing staff provided quick responses to any questions. Even after hours. They were all so compassionate and friendly.
Age
44
Treated
2016
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Our experience with Dr. Copeland as a patient was very personnel. She allowed us express every concern and ask every question as needed. She has great bedside manner and made us feel as if she really cared about us, not only as patients but as personal friends. There was not one time that I felt as if I was a number.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
That she is willing to listen to all of your concern no matter how silly you may think it is. She does not make you feel as if you are uneducated to the process and will educate you about the overall experience and to learn about your individual circumstances.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copeland was very patient and answered any questions we had. She never made us feel rushed. She even followed up with personal phone calls every step of the way, whether it was just to let us know the progress of retrieved eggs or just to see if we were hanging in there. I preferred to know the result of our test via email, so I could bare the news either way by myself. Dr. Copeland respected my wishes and was very empathetic in her email. She re-iterated that I I wanted to talk she would be available. After a few weeks, and I had not reached back out to Dr. Copeland she sent and email and personally called me and asked us to come back into the clinic to discuss what may had happened and to discuss other options. She was so great, not only did she make me feel like she genuinely cared as a doctor but I was able to grieve with a friend.
Dr. Copeland was not the first doctor that we consulted with. The first doctor in my opinion lacked bedside manner and made me feel inadequate of possibly being able to conceive. In addition, he discussed topics that had nothing to do with my personal situation. This was why a consulted with another doctor. I am glad I did because I my experience with Dr. Copeland and her staff at Atlantic Reproduction was first class and I would definitely anyone to their practice.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
The overall strategy was to retrieve as manner eggs as possible in hopes of retrieving a good quality egg. I believe my treatment cycle was aggressive due to my diminished ovarian reserve.
Describe your experience with the nursing staff.
All of the nursing staff provided quick responses to any questions. Even after hours.
They were all so compassionate and friendly.
Describe your experience with Atlantic Reproductive Medicine Specialists.
The clinic was extremely clean and comfortable. The atmosphere was relaxing. I did not feel like I was in a clinic.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
IVF is just expensive period. Atlantic Reproductive Clinic did offer a military discount which was helpful.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
Doctor Copeland used the medical grid that was set by a national standard to determine the number of embryos to transfer. She made sure that we know her decision was based on medical research.
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Verified
This patient has provided documentation of treatment at this clinic.
2
2
Age
37 - 38
Treated
2012 - 2013
Success with this Doc
No
Treatment
2 IUI, 4 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
2
2
Dr. Copeland was kind and caring, patient and respectful. She was empathetic and patient as we navigated the fertility process.... I also felt that Dr. Copeland was very conservative with medication dosage and perhaps not as creative in thinking about ways to treat me during my cycles.... I appreciate her commitment to empowering patients to decide their course of treatment, but I often wished for more guidance about what was likely to help us achieve pregnancy.
[Atlantic Reproductive Medicine Specialists] Very relaxing, lovely ambiance. Easy access from 40. Very kind and friendly reception staff.... [nurses were]... Kind, skilled, caring.... I liked Dr. Copeland very much as a person. She was warm and thoughtful. She was also incredibly responsive to emails and phone calls.... Look at the statistics available online to evaluate and compare the success of this clinic versus that of nearby alternatives.
Age
37 - 38
Treated
2012 - 2013
Success with this Doc
No
Race
Ashkenazi Jewish
Income
—
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 4 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
2
2
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I liked Dr. Copeland very much as a person. She was warm and thoughtful. She was also incredibly responsive to emails and phone calls.
I felt that in Dr. Copeland’s desire to allow me to make informed choices, she often left me confused about next steps. I appreciate her commitment to empowering patients to decide their course of treatment, but I often wished for more guidance about what was likely to help us achieve pregnancy.
I also felt that Dr. Copeland was very conservative with medication dosage and perhaps not as creative in thinking about ways to treat me during my cycles. I say this based upon my experience with the fertility doctor who ultimately helped us become pregnant. By comparison, I felt that he was much more aggressive and cutting-edge, factors that I believe were ultimately responsible for our success.
I think Dr. Copeland may be a better choice for someone with fertility diagnoses that may be less significant than the very poor ovarian reserve and low sperm count and quality we were confronting.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Look at the statistics available online to evaluate and compare the success of this clinic versus that of nearby alternatives.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copeland was kind and caring, patient and respectful. She was empathetic and patient as we navigated the fertility process.
Describe your experience with the nursing staff.
Kind, skilled, caring.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Very relaxing, lovely ambiance. Easy access from 40. Very kind and friendly reception staff.
If I could do it over again, I would have switched to a different clinic earlier based upon my sense that Dr. Copeland was not sufficiently aggressive with my cycles. Ultimately, Dr. Copeland indicates that she could no longer help me pursue cycles with my own eggs. I moved to a different clinic and had a successful IVF cycle using my own eggs thereafter.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I do not recall.
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
- Failed to call in prescriptions to pharmacy
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Verified
This patient has provided documentation of treatment at this clinic.
10
8
Age
34 - 36
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Other
10
8
Dr. Copland is extremely detail-oriented and very thorough. She is great if you want to understand what's going on with your fertility and with the treatment options. She is an excellent communicator, very compassionate about our situation, and very respectful of absolutely everyone.... The only caveat I would mention is that if you wanted to try something unusual, experimental, or out of the box, you should probably look elsewhere.
The clinical care here [Atlantic Reproductive Med] is fantastic, in my experience, and they have excellent administrative staff and everyone is very caring and compassionate. This clinic is on the more expensive side, compared with what I've seen, however, and don't expect them to waive any requirements to save you money. I've had a few weird things happen with the financials and billing. However, they have always straightened out any issues.
Age
34 - 36
Treated
2017 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Other
10
8
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is extremely detail-oriented and very thorough. She is great if you want to understand what's going on with your fertility and with the treatment options. She is an excellent communicator, very compassionate about our situation, and very respectful of absolutely everyone.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland will give you fantastic care. The only caveat I would mention is that if you wanted to try something unusual, experimental, or out of the box, you should probably look elsewhere.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is extremely sensitive and patient, and she never makes you feel rushed.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
One IUI cycle without meds, not successful. One IUI cycle with letrozol and Ovidrel, was successful.
Describe your experience with the nursing staff.
Fantastic nursing staff here. I would trust them with anything! They always treated me with respect and patience, even when I knew I was acting like a paranoid crazy person.
Describe your experience with Atlantic Reproductive Medicine Specialists.
The clinical care here is fantastic, in my experience, and they have excellent administrative staff and everyone is very caring and compassionate. This clinic is on the more expensive side, compared with what I've seen, however, and don't expect them to waive any requirements to save you money. I've had a few weird things happen with the financials and billing. However, they have always straightened out any issues.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I'm really sorry but I don't remember! We've spent so much money on fertility it's all a very expensive blur at this point.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
NA
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7
7
Age
32
Treated
2019
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
7
7
I feel like Dr. Copland listens to my desires and priorities. We had a bit of a communication mishap, but she did a great job (called me personally after work) to correct the issue. ... When I first saw Dr. Copland I thought I understood the next steps, but then our online messaging communication did not portray that. It was frustrating to not feel like I knew what was going on, but Dr. Copland reached out to me to fix the situation. It required that I communicate my frustrations, but she responded well. She is very caring and listens well.
I feel like I have to follow-up with any particular questions or issues and sometimes I have to do so on multiple occasions. I still don't have an understanding of finances and I've been talking with the clinic [Atlantic Reproductive Medicine Specialists] for months. But the facilities are nice and the nursing team is great. The other doctor at the clinic is also responsive and responded to an off-hours request for me.
Age
32
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
7
7
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
When I first saw Dr. Copland I thought I understood the next steps, but then our online messaging communication did not portray that. It was frustrating to not feel like I knew what was going on, but Dr. Copland reached out to me to fix the situation. It required that I communicate my frustrations, but she responded well. She is very caring and listens well.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Make sure you are on the same page and understand all of the next steps before leaving.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I feel like Dr. Copland listens to my desires and priorities. We had a bit of a communication mishap, but she did a great job (called me personally after work) to correct the issue.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
I have just finished the diagnostic component of treatment and have not yet started treatment, so I feel like I cannot speak to this.
Describe your experience with the nursing staff.
Each time I have gone in for a diagnostic, the nurse working with me has been very helpful and communicative. They listened to me and were very compassionate.
Describe your experience with Atlantic Reproductive Medicine Specialists.
I feel like I have to follow-up with any particular questions or issues and sometimes I have to do so on multiple occasions. I still don't have an understanding of finances and I've been talking with the clinic for months. But the facilities are nice and the nursing team is great. The other doctor at the clinic is also responsive and responded to an off-hours request for me.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Still TBD.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
N/A
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
- Failed to call with results
- Failed to order appropriate test
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9
9
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI, IVF
Diagnosis
Unexplained
9
9
Dr. Copland is a truly amazing doctor. You can tell how much she really cares about us as patients and wants the best outcome for us. She takes time to sit down with you at each visit and always asks if there are any other questions. She has wonderful bedside manner and I always felt 100% comfortable with her...Go in with all the questions because she will take time to answer each one of them not make you feel rushed...We did 2 IUI cycles with Letrozole. My husband was put on Clomid. One was not successful and the other one was, however it ended in a missed miscarriage due to a chromosome abnormality.
We did 2 IUI cycles with Letrozole [at Atlantic Reproductive Medicine Specialists]. My husband was put on Clomid. One was not successful and the other one was, however it ended in a missed miscarriage due to a chromosome abnormality...The nursing staff is very nice and compassionate. They are very professional and explain everything before it is done...Strengths: professional, clean, nice front desk staff, responsive, appointment times available, after hours contact available and responsive, good andrology lab, great lab for bloodwork Weaknesses: small issue with our payments for the IUI’s
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, IVF
Diagnosis
Unexplained
9
9
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is a truly amazing doctor. You can tell how much she really cares about us as patients and wants the best outcome for us. She takes time to sit down with you at each visit and always asks if there are any other questions. She has wonderful bedside manner and I always felt 100% comfortable with her.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Go in with all the questions because she will take time to answer each one of them not make you feel rushed.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
We did 2 rounds of IUI with Dr. Copland. She really treated us like humans and answered any and every question we had. She explained things in a way we understood and always used examples.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We did 2 IUI cycles with Letrozole. My husband was put on Clomid. One was not successful and the other one was, however it ended in a missed miscarriage due to a chromosome abnormality.
Describe your experience with the nursing staff.
The nursing staff is very nice and compassionate. They are very professional and explain everything before it is done.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Strengths: professional, clean, nice front desk staff, responsive, appointment times available, after hours contact available and responsive, good andrology lab, great lab for bloodwork
Weaknesses: small issue with our payments for the IUI’s
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Thankfully, when we did our 2 IUI’s they were covered by insurance. We paid about $400 out of pocket.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
N/A
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10
10
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI, IVF
Diagnosis
Anovulation, Male Factor
10
10
Despite how busy she might be, Dr. Copland always has time to listen or answer questions. She has kept up with the personal details of my life as well that make me feel like I am important to her....Dr. Copland allows you to be in charge of your medical decisions. She gives you all of the information available and then lets you decide what is right for you. This works for me as I am an insufferable control freak. But if you are the type that needs more direction, be upfront with her and let her know that...This is such a difficult journey but I can't imagine doing it at any other practice...
The nursing staff [at Atlantic Repro Med Raleigh] is wonderful. They are knowledgeable, kind, and very approachable...We are starting an antagonist IVF freeze all cycle soon. So far we did 3 cycles with letrozole and timed intercourse and 3 cycles with letrozole, ovidrel and IUI. I started at 5 mg letrozole producing 1 follicle and ended with 10 mg letrozole producing 3 follicles...
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
Anovulation, Male Factor
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
This is such a difficult journey but I can't imagine doing it at any other practice. We are still undergoing treatment but we have found everyone at the office extremely helpful and personable. Scheduling is sometimes difficult but this is to be expected with a busy practice. Overall I am extremely satisfied.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland allows you to be in charge of your medical decisions. She gives you all of the information available and then lets you decide what is right for you. This works for me as I am an insufferable control freak. But if you are the type that needs more direction, be upfront with her and let her know that.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Despite how busy she might be, Dr. Copland always has time to listen or answer questions. She has kept up with the personal details of my life as well that make me feel like I am important to her.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We are starting an antagonist IVF freeze all cycle soon. So far we did 3 cycles with letrozole and timed intercourse and 3 cycles with letrozole, ovidrel and IUI. I started at 5 mg letrozole producing 1 follicle and ended with 10 mg letrozole producing 3 follicles.
Describe your experience with the nursing staff.
The nursing staff is wonderful. They are knowledgeable, kind, and very approachable.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
$1425 / IUI + ~$300 for letrozole and ovidrel
$14,350 / IVF with ICSI: Includes retrieval and 2 transfers. Package purchased through ARC
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
- Scheduled the wrong procedure
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10
10
Age
39 - 41
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
10
Dr. Copland always performed all procedures and ultrasounds. She was open to discussing treatments, supplements, etc. that the other clinic I visited previously never even mentioned as options. She took the time to understand my history. All interactions were positive (even when negative news was delivered).
The care from everyone in Dr. Copland's office [at Atlantic Reproductive Medicine Specialists] was above and beyond what I experienced at Duke. When results were bad they were there with hugs and tissue. I couldn't have asked for more...IVF 1 - Follistim 375y cycle days 1-11, trigger, 11 eggs retrieved, 3 made it to day 5. PGS testing of all 3, no viable embryos to transfer. IVF 2 - Follistim 375y cycle days 1-11, omnitrope days 6-11, trigger, 8 eggs retrieved, 6 made it to day 5. PGS testing of all 6, 2 viable embryos to transfer. FET transfer, BFN. IUI 1 - letrozole 10mg days 2-8, Follistim 150u days 8-15, trigger (estimated 4 mature follicles), BFP with singleton birth IUI 2 - letrozole 10mg days 2-8, Follistim 150u days 8-13, trigger (estimated 5 mature follicles), BFP with twin pregnancy in progress (currently first trimester)
Age
39 - 41
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland always performed all procedures and ultrasounds. She was open to discussing treatments, supplements, etc. that the other clinic I visited previously never even mentioned as options. She took the time to understand my history. All interactions were positive (even when negative news was delivered).
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Come with questions...because she has answers.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
The care from everyone in Dr. Copland's office was above and beyond what I experienced at Duke. When results were bad they were there with hugs and tissue. I couldn't have asked for more.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
IVF 1 - Follistim 375y cycle days 1-11, trigger, 11 eggs retrieved, 3 made it to day 5. PGS testing of all 3, no viable embryos to transfer.
IVF 2 - Follistim 375y cycle days 1-11, omnitrope days 6-11, trigger, 8 eggs retrieved, 6 made it to day 5. PGS testing of all 6, 2 viable embryos to transfer. FET transfer, BFN.
IUI 1 - letrozole 10mg days 2-8, Follistim 150u days 8-15, trigger (estimated 4 mature follicles), BFP with singleton birth
IUI 2 - letrozole 10mg days 2-8, Follistim 150u days 8-13, trigger (estimated 5 mature follicles), BFP with twin pregnancy in progress (currently first trimester)
Describe your experience with the nursing staff.
I have nothing negative to say about the nurses. All were great.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Night and day (for the better) compared to Duke. communication is great. Staff is great. Felt more like a family then a doctor's office.
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10
10
Age
33
Treated
2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Unexplained
10
10
Dr. Copeland was so so patient. She reviewed all of my files from NYC, where I had lived and done 3 hormones/timed intercourse, egg retrieval and 2 FETS previously, page by page. She asked questions, listened to my concerns, clarified information, and was even generous with advice about how to be monitored in a different location than my embryos.
Phone was excellent. Billing [Atlantic Repro Med] was less so - not friendly in person, though on the phone very friendly. They give a teacher discount, which is super great, though needed convincing I'm a teacher, even though two colleagues referred me to her. ... My only interaction was vitals because I was in for a consult. The nurse was professional, friendly, and clear.
Age
33
Treated
2019
Success with this Doc
No
Race
—
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Unexplained
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I wanted a consult so that I can establish care in NC if necessary, as I have frozen embryos in NYC that we are going to try FETS with first. Dr. Copeland was generous with her time, patient, and exhaustive. She familiarized herself with my files and patiently answered all questions. She was kind and understanding.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Know that you are in safe, caring hands so the cost (if out of pocket like I would be) is worth it.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copeland was so so patient. She reviewed all of my files from NYC, where I had lived and done 3 hormones/timed intercourse, egg retrieval and 2 FETS previously, page by page. She asked questions, listened to my concerns, clarified information, and was even generous with advice about how to be monitored in a different location than my embryos.
Describe your experience with the nursing staff.
My only interaction was vitals because I was in for a consult. The nurse was professional, friendly, and clear.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Phone was excellent. Billing was less so - not friendly in person, though on the phone very friendly. They give a teacher discount, which is super great, though needed convincing I'm a teacher, even though two colleagues referred me to her.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Expensive, though I would have to pay out of pocket because she isn't in my insurance network.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
Suggested transfer one embryo at a time because of my age and health. Was clear about why - and I agree.
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10
10
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
She [Dr. Copland] was amazing at explaining our steps and at caring about how we felt or putting our needs first. It’s not just about numbers with her she is there for you as a person. she was there at every appointment and did every procedure, you always felt like she had you best interest in mind.... after 3 IUIs she felt it was more effective to try IvF as long as we were ok with it. With the IvF we got 3 eggs and we implanted 2 and froze 1
They [Atlantic Reproductive Medicine Specialists] were great at making the clinic a warm and inviting place, you didn’t feel like you were at a sterile drs office. They also didn’t have picture of babies everywhere like some places which was nice.... I felt like a human, the treatment was always done by Dr Copeland and she always called to check on me. Everyone there is wonderful... They were caring and knowledgeable about procedures. Always felt like they knew you.
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She was amazing at explaining our steps and at caring about how we felt or putting our needs first. It’s not just about numbers with her she is there for you as a person. she was there at every appointment and did every procedure, you always felt like she had you best interest in mind.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Ask her anything she is so willing to help you understand the whole process and is passionate about her work
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I felt like a human, the treatment was always done by Dr Copeland and she always called to check on me. Everyone there is wonderful
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
I don’t remember them all but after 3 IUIs she felt it was more effective to try IvF as long as we were ok with it. With the IvF we got 3 eggs and we implanted 2 and froze 1. We implanted 2 since the quality of both weren’t great, she explained all the risks etc.
Describe your experience with the nursing staff.
They were caring and knowledgeable about procedures. Always felt like they knew you.
Describe your experience with Atlantic Reproductive Medicine Specialists.
They were great at making the clinic a warm and inviting place, you didn’t feel like you were at a sterile drs office. They also didn’t have picture of babies everywhere like some places which was nice.
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3
3
Age
37
Treated
2017
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Male Factor, Unexplained
3
3
While I appreciated Dr Copland's bedside manner- I wasn't happy with the lack of drive to diagnose what was wrong with me. It honestly felt like I was hitting my head against the wall doing the same thing over and over again....If Dr Copland had ordered an endometrial biopsy and treated me for it accordingly, I would have gotten pregnant. I was very frustrated with the time, money and resources my husband and I wasted.
I thought the billing office [Atlantic Repro Med] at first was organized, until everything started then it seemed like a random bill would pop up unexpected....If you're looking to obtain answers, I would look elsewhere. If you know ahead of time what is wrong and not facing unexplained infertility (or immunological reasons) this may be the place for you. Honestly, I had high hopes given a close family member had referred me (And they accepted both of our insurances).
Age
37
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Male Factor, Unexplained
3
3
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
While I appreciated Dr Copland's bedside manner- I wasn't happy with the lack of drive to diagnose what was wrong with me. It honestly felt like I was hitting my head against the wall doing the same thing over and over again. It wasn't until my second clinic the doctor found what was wrong with me and it was impacting implantation.
She was very caring and warm which I appreciated, but I needed more to obtain the results I wanted.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Always ask questions; and do your research ahead of time.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr Copeland had an excellent bedside manner and treated me like a human to a point.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
Femara for 1 week with monitoring, then triggered with Ovidrel.
Describe your experience with the nursing staff.
They replied to my messages via the patient portal quickly
Describe your experience with Atlantic Reproductive Medicine Specialists.
If you're looking to obtain answers, I would look elsewhere. If you know ahead of time what is wrong and not facing unexplained infertility (or immunological reasons) this may be the place for you.
Honestly, I had high hopes given a close family member had referred me (And they accepted both of our insurances). I was very disappointed that the drive to figure out "what is wrong" wasn't there.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I thought the billing office at first was organized, until everything started then it seemed like a random bill would pop up unexpected.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
n/a IUI
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
- Failed to call with results
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
- Failed to consider drug intolerance
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
28 - 29
Treated
2013 - 2014
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Male Factor, PCOS
10
10
Dr Copland gave us realistic expectations from the first visit. She referred my husband to a great urologist and collaborated with him frequently in regard to our treatment course. She took her time and was always compassionate and explained what was going on (using pictures and diagrams when needed)...will respect your limits. Our limit was IVF and after an initial consultation and a few follow ups, we knew we would need IVF. Dr Copland shared what was available to finance it, but we walked away because it was not what we wanted. We never felt pressured to go beyond what we wanted.
Receptionist [at Atlantic Reproductive Medicine Specialists] is amazing - she is friendly and helpful, both in person and on the phone. I was able to schedule appointments at times that were convenient to me. Walking into the clinic, everything is clean and organized. It is homey and comfortable...Everyone in the office was friendly and took time to get to know us. When I would call, I could tell that the receptionist knew who I was when I said my name. Dr Copland always took her time with us - asking questions and truly listening.
Age
28 - 29
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor, PCOS
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr Copland gave us realistic expectations from the first visit. She referred my husband to a great urologist and collaborated with him frequently in regard to our treatment course. She took her time and was always compassionate and explained what was going on (using pictures and diagrams when needed).
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Know what you want and don't want. Dr Copland will respect your limits. Our limit was IVF and after an initial consultation and a few follow ups, we knew we would need IVF. Dr Copland shared what was available to finance it, but we walked away because it was not what we wanted. We never felt pressured to go beyond what we wanted.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Everyone in the office was friendly and took time to get to know us. When I would call, I could tell that the receptionist knew who I was when I said my name. Dr Copland always took her time with us - asking questions and truly listening.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Receptionist is amazing - she is friendly and helpful, both in person and on the phone. I was able to schedule appointments at times that were convenient to me. Walking into the clinic, everything is clean and organized. It is homey and comfortable.
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10
10
Age
35
Treated
2017
Success with this Doc
No
Treatment
8 IUI, Donor Sperm
Diagnosis
Unexplained
10
10
She [Dr. Susannah Copland] is absolutely amazing. The perfect blend of knowledge and compassion...She adjusted medications as needed. She halted periods to allows cysts to heal to proceed with the process quicker. Did a lot of blood work to monitor levels. I had a miscarriage and she did a procedure to make sure here were no remnants for better chances of taking the next iui... Very hands on from the beginning and goes into great detail to make sure you understand the process and your options. Never feel rushed. Very thorough. I would happily recommend her to someone.
They [Atlantic Reproductive Medicine] are sometimes hard to get on the phone, but always call back or email in a timely manner. I like that you pay by cycle and not visit as they do a lot of bloodwork and ultra sounds as needed...They [the nurses] were wonderful. Even offering meditation DVD's since we have been struggling. All very nice...Around $1200 [IUI] not including donor sperm and medication
Age
35
Treated
2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
8 IUI, Donor Sperm
Diagnosis
Unexplained
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is wonderful. Very hands on from the beginning and goes into great detail to make sure you understand the process and your options. Never feel rushed. Very thorough. I would happily recommend her to someone.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is absolutely amazing. The perfect blend of knowledge and compassion.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
She adjusted medications as needed. She halted periods to allows cysts to heal to proceed with the process quicker. Did a lot of blood work to monitor levels. I had a miscarriage and she did a procedure to make sure here were no remnants for better chances of taking the next iui.
Describe your experience with the nursing staff.
They were wonderful. Even offering meditation DVD's since we have been struggling. All very nice.
Describe your experience with Atlantic Reproductive Medicine Specialists.
They are sometimes hard to get on the phone, but always call back or email in a timely manner. I like that you pay by cycle and not visit as they do a lot of bloodwork and ultra sounds as needed.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Around $1200 not including donor sperm and medication
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9
9
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, Other
9
9
She [Dr. Susannah Copland] has been great! I see her at every visit. She is honest and I don't feel like she gives false hope.... I haven't achieved pregnancy yet but I will hopefully be starting a second round soon. She is very personable and honest. I love that she is at every visit and has always made time to call me to talk personally if I had questions...I like her and am happy with her.
Very nice staff [at Atlantic Reproductive Medicine Specialists]. Clean and comfortable. The waiting area is relaxing and I never had to wait more than 5 minutes for my appointment. They always managed to fit me in even if it was super last minute! They are quick, your usually in and out of the exams (ultrasounds) with in 30 minutes...The only thing that ever went wrong was, I called and made an appointment and when I got there for the appointment, it was not in the computer..but they fit me in anyway and I still only waited a few minutes.
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Graphic Designer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Endometriosis, Other
9
9
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I like her and am happy with her. I haven't achieved pregnancy yet but I will hopefully be starting a second round soon. She is very personable and honest. I love that she is at every visit and has always made time to call me to talk personally if I had questions.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She has been great! I see her at every visit. She is honest and I don't feel like she gives false hope.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Very nice staff. Clean and comfortable. The waiting area is relaxing and I never had to wait more than 5 minutes for my appointment. They always managed to fit me in even if it was super last minute! They are quick, your usually in and out of the exams (ultrasounds) with in 30 minutes.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
total about $20,000.00
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
- Lost appointments
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8
8
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
8
8
Very good doctor [Dr Copland]. I was treated with compassion and cannot complain with the level of service I was given. Always took the time to make sure I was ok. Clinic was very nice and felt like they were available for whatever I needed.... One cycle with only medication-no pregnancy. 3 IUI cycles with 300 follistim, 10 mg letrozole and pregnyl trigger, no pregnancies.
Outside of the medical staff, the office staff [at Atlantic Reproductive Medicine Specialists] aren't great. I was constantly told that i should be paying when my insurance covered certain services.... One cycle with only medication-no pregnancy. 3 IUI cycles with 300 follistim, 10 mg letrozole and pregnyl trigger, no pregnancies.... Very good doctor. I was treated with compassion and cannot complain with the level of service I was given. Always took the time to make sure I was ok. Clinic was very nice and felt like they were available for whatever I needed.
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
8
8
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Very good doctor. I was treated with compassion and cannot complain with the level of service I was given. Always took the time to make sure I was ok. Clinic was very nice and felt like they were available for whatever I needed.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
One cycle with only medication-no pregnancy. 3 IUI cycles with 300 follistim, 10 mg letrozole and pregnyl trigger, no pregnancies.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Outside of the medical staff, the office staff aren't great. I was constantly told that i should be paying when my insurance covered certain services.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I paid for doctor visits only, 3 IUI cycles were covered by insurance.
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10
10
Age
29 - 31
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
Anovulation
10
10
Dr.Copland and her team have fantastic communication and show a great deal of compassion throughout the progress. I love how she maintained a sense of urgency throughout the process!
Dr.Copland and her team have fantastic communication and show a great deal of compassion throughout the progress. I love how she maintained a sense of urgency throughout the process!
Age
29 - 31
Treated
2013 - 2015
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Anovulation
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Very highly. Loved how responsive they were!
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr.Copland and her team have fantastic communication and show a great deal of compassion throughout the progress. I love how she maintained a sense of urgency throughout the process!
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10
10
Age
30 - 33
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
10
She [Dr. Copland] was extremely sympathetic and caring, would meet with me for over an hour every time. Called me to follow up or check in many times . She even did all of my ultrasounds herself... The best doctor that I have ever had in my entire life. She was so caring and compassionate that I was actually sad to be released once I was finally pregnant. She would literally let me spend as long as I needed in her office, sometimes talking to me well over an hour
I could go on and on over all the strengths but pretty much I think they [Atlantic Reproductive Medicine Specialists] are hands-down the best in the area. Weaknesses as their billing dept but I have heard all the ones in the area suck in that aspect... The best doctor that I have ever had in my entire life. She [Dr. Copland] was so caring and compassionate that I was actually sad to be released once I was finally pregnant.
Age
30 - 33
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
The best doctor that I have ever had in my entire life. She was so caring and compassionate that I was actually sad to be released once I was finally pregnant. She would literally let me spend as long as I needed in her office, sometimes talking to me well over an hour
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Go to her and nobody else in the area
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She was extremely sympathetic and caring, would meet with me for over an hour every time. Called me to follow up or check in many times . She even did all of my ultrasounds herself
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
My issue was recurrent pregnancy loss and poor egg quality so that is why we elected to do PGS
Describe your experience with Atlantic Reproductive Medicine Specialists.
I could go on and on over all the strengths but pretty much I think they are hands-down the best in the area. Weaknesses as their billing dept but I have heard all the ones in the area suck in that aspect
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10
9
Age
35
Treated
2013
Success with this Doc
No
Treatment
IVF, Donor Eggs
Diagnosis
Anovulation, Diminished Ovarian Reserve
10
9
Dr. Copeland is great and she has an awesome reputation. She keeps up with new technology and uses it. She also will coordinate care with an acupuncturist....She spent a lot of time listening to me and she went over my results. She took a you time explaining things to us at the consultation....I went to see her for a second opinion. She is great and really listen and cared. She provided mental health resources which is important and I haven’t seen this at any other clinic. I didn’t use her clinic since my insurance didn’t cover anything there....
Good atmosphere [Atlantic Reproductive Med] and staff. Dr. Copeland is great and she has an awesome reputation. She keeps up with new technology and uses it. She also will coordinate care with an acupuncturist....I went to see her for a second opinion. She is great and really listen and cared. She provided mental health resources which is important and I haven’t seen this at any other clinic.
Age
35
Treated
2013
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Anovulation, Diminished Ovarian Reserve
10
9
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I went to see her for a second opinion. She is great and really listen and cared. She provided mental health resources which is important and I haven’t seen this at any other clinic. I didn’t use her clinic since my insurance didn’t cover anything there. I have sent many friends to her.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She spent a lot of time listening to me and she went over my results. She took a you time explaining things to us at the consultation.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Good atmosphere and staff. Dr. Copeland is great and she has an awesome reputation. She keeps up with new technology and uses it. She also will coordinate care with an acupuncturist. I can’t recommend her enough.
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