Susannah Copland

Atlantic Reproductive Medicine Specialists

Available Lines of Communication

Doctor, Nurse available by emailNurse available by direct lineAvailable by cell phone
Medical SchoolMayo Clinic
ResidencyMagee-Womens UPMC
FellowshipEmory
Charlotte
301 McCullough Drive
Charlotte, NC 28262
919) 328-3105
Raleigh
10208 Cerny Street
Raleigh, NC 27617
(919) 328-2956
On a scale from 0-10, how likely are you to recommend Susannah Copland to a friend?
Strongly recommend: 77%Neutral: 19%Don't recommend: 5%9.1
13 assessments
  • 77% Strongly recommend (9-10)
  • 19% Neutral (7-8)
  • 5% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Atlantic Reproductive Medicine Specialists to a friend?
Strongly recommend: 75%Neutral: 21%Don't recommend: 4%9.2
18 assessments
  • 75% Strongly recommend (9-10)
  • 21% Neutral (7-8)
  • 4% Don't recommend (0-6)
13 assessments
8
Age
33 - 35
Treated
2016 - 2018
Success with this Doc
?
Treatment
IUI, IVF, 1 Embryo Freezing, Donor Sperm
Diagnosis
Unexplained
8
[Dr. Susannah Copland has a] Great bedside manner. However, I do wish that she would be a bit more creative and cutting edge in her treatment. If it is not currently evidence based, she's not going to go for it...I have never had a doctor spend so much time with me. I feel listened to and heard by Dr. Copland. She is thorough and informed...She has returned called in the evening and even while driving home from work!
+ Read more
Age
33 - 35
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, IVF, 1 Embryo Freezing, Donor Sperm
Diagnosis
Unexplained
8
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I have never had a doctor spend so much time with me. I feel listened to and heard by Dr. Copland. She is thorough and informed. Great bedside manner. However, I do wish that she would be a bit more creative and cutting edge in her treatment. If it is not currently evidence based, she's not going to go for it. My friends at other clinics are getting promising treatments and protocols that go far beyond what I got at Atlantic, especially during IVF. If there is no harm, I'd rather give anything and everything a shot even if something is still being studied.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is caring and compassionate. She puts her patients first. She has returned called in the evening and even while driving home from work!
Describe your experience with the nursing staff.
The nursing staff are a wonderful group! Very competent and caring.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Pros: This is a smaller clinic and you get a more personalized experience in a "spa-like" environment. I have never had a doctor spend so much time with me during appointments and in follow up. They truly care here. Super LGBTQ friendly. There are a couple of weaknesses: 1) Price. They are a bit more expensive than other clinics in the area. 2) Their policy of charging an extra $500 for using frozen sperm in an IUI cycle is ridiculous. I am not aware of any other clinic that does this across the U.S. and I am part of a number of very large Facebook groups for fertility patients. It bothers me enough that I may actually switch clinics over it. 3) It's very challenging to reach someone by phone- they say not to use the portal for urgent matters, but then don't return phone calls in a timely manner. 4) They are very "by the book" in terms of treatment. Yes of course I want evidence based, but I'd also really like to try immune protocols and promising practices like low dose naltrexone, etc..
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I don't have the specifics available, but I will say that they are slightly higher than at least one of the other clinics in the area. Also, as already mentioned, you will have to pay a ridiculous $500 extra for IUI's if you are using frozen sperm (because it must be so hard to set that vial of already washed/prepped sperm out on the counter to unthaw...).
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Failed to call in prescriptions to pharmacy
8
Doctor
Susannah Copland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IVF, Donor Sperm
Diagnosis
PCOS, Tubal Blockage
10
Dr. Copeland is just an all around good person. She will go above and beyond to make sure that every question you may have gets an honest answer. She lays it all on the line while remaining very hopeful and optimistic. I really and truly believe with her knowledge and experience that my partner and I will have a healthy baby!... She recommended that I take vitamins. D, fish oil, ovavite by theralogic. She checked my vitamin D and AMH levels. My AMH is higher range than expected by age. She separated into 2 phases. First phase was ovarian stimulation the second phase was to prepare the uterus for a frozen embryo transfer.
+ Read more
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
Yes
Race
Black or African-American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, Donor Sperm
Diagnosis
PCOS, Tubal Blockage
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copeland is just an all around good person. She will go above and beyond to make sure that every question you may have gets an honest answer. She lays it all on the line while remaining very hopeful and optimistic. I really and truly believe with her knowledge and experience that my partner and I will have a healthy baby!
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
You have found a great doctor!
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
From the very beginning Dr.Copland explained the entire process to my partner and I very thoroughly. She has been very caring and sensitive to our needs. Any questions or concerns that we may have she always gives her expert advice with the best and worst scenario. With her you get the feeling of genuine love from start to finish.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
She recommended that I take vitamins. D, fish oil, ovavite by theralogic. She checked my vitamin D and AMH levels. My AMH is higher range than expected by age. She separated into 2 phases. First phase was ovarian stimulation the second phase was to prepare the uterus for a frozen embryo transfer. This minimizes my chances of ovarian hyperstimulation. She recommended a psych evaluation and sperm donor clinics. She also completed a unifvy report, this report explained chances of conception.
Describe your experience with your nurse at Atlantic Reproductive Medicine Specialists. (Assigned nurse: Katie Bandy)
Katie nurse coordinator and the other staff members are all great, they treat the severity of the situation with being discreet and with a very warm shower.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Small clinic so you get all the one on one attention when you’re being served. Always make you feel like you are the most important. The main Embryologist is a very caring and she loves her job. Your babies are safe with her
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
18,500
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
The univfy report stated the more cycle the better your chances of conception are
10
Doctor
Susannah Copland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Anovulation
10
Dr. Copland is always so warm and compassionate... She genuinely cares about her patients and wants to reach the ultimate goal of pregnancy as safely and efficiently as possible. She values the opinion of her patients...She allows for adequate time with us at every visit and we never feel rushed...We have done several rounds (partly by our choice) of medicated timed home intercourse... On our last home cycle, we had a biochemical pregnancy. Our 2 rounds of IUI were very similar but instead of home intercourse, we did the insemination. We are about to start planning for the InvoCell treatment.
+ Read more
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Anovulation
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is wonderful. We are so blessed to be in her care and are grateful for the opportunity to have someone on our team that cares so much about us and our goals. We have not reached our ultimate goal yet but we are making strides with every visit. She is compassionate and very professional. She allows for adequate time with us at every visit and we never feel rushed.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland is always so warm and compassionate. She genuinely cares about her patients and wants to reach the ultimate goal of pregnancy as safely and efficiently as possible. She values the opinion of her patients.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We have done several rounds (partly by our choice) of medicated timed home intercourse. Treatment started with a baseline ultrasound. We used 10mg of Letrozole x10days starting on cycle day 3. We would go in for a pre-trigger ultrasound and trigger with Pregnyl based on the results. Pregynl was administered at home every 3 days for a total of 3 doses. On our last home cycle, we had a biochemical pregnancy. Our 2 rounds of IUI were very similar but instead of home intercourse, we did the insemination. We are about to start planning for the InvoCell treatment.
Describe your experience with the nursing staff.
The nurses are always so nice and supportive. We frequently see Candice and she is WONDERFUL. They are all fantastic.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Emily and Kelsey are the two ladies at the front desk. They are so helpful and always really friendly. They know my husband and I and make sure we are taken care of with appointments and finances. The clinic is very clean. We have only been delayed on TWO appointments the entire time we've going there. It is incredibly efficient.
10
Doctor
Susannah Copland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, Male Factor, Unexplained
10
Dr. Copeland is always up to date on my case and its obvious she takes the time to review my files before each visit. She is truly compassionate and caring and is very forthcoming with medical advice...No matter how much time passes between appointments I feel like she truly remembers me and my history, I never feel like im constantly having to remind her of my medical history. She asks about me and my family as if she genuinely cares about my well being
+ Read more
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, Male Factor, Unexplained
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
After a lot of research and consultations with several fertility clinics and am happy that I chose Dr. Copland and Atlantic Reproductive. I have always hated doctors that I was constantly reminding of past medical history and what we had already tried. Dr. Copeland is always up to date on my case and its obvious she takes the time to review my files before each visit. She is truly compassionate and caring and is very forthcoming with medical advice. The only negative about having doctor Copeland as my doctor is that she is located 2 hours from me, but honestly I would drive 10 hours if i had to.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
You are in the right hands if you want a truly caring and compassionate doctor who genuinely seems to have your best interest at heart when planning your fertility path
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
No matter how much time passes between appointments I feel like she truly remembers me and my history, I never feel like im constantly having to remind her of my medical history. She asks about me and my family as if she genuinely cares about my well being
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
in the beginning we were not only up against my endometriosis but also my husbands low testosterone and lack of sperm. So while my husband was being treated elsewhere for that Dr Copeland made sure to keep up to date with his medical information. She recommended that we "try" a few time while he was having his production stimulated but also highly recommended us to store some sperm for future use which we did. I had my one remaining tube checked and it was clear. I believe we did 3 cycles of me taking Letrozole and trying to get pregnant "naturally", then we took a break and came back the following year and attempted an IUI. Dr Copeland did informed that the endometriosis could lessen the chances of the IUI working and IVF with ICSI was my best bet. But due to monetary restraints we chose to go with the IUI first, hoping for the best. I was given Letrozole, Follistim AQ, and Ovudrel for the trigger. (I do not remember the dosages etc) Unfortunately it did not work. We visited Dr Copeland in January of 2017 to discuss IVF however, the monetary side of things is what makes me hesitant to attempt it, its hard to finance or ask to borrow that amount of money for a "maybe"
Describe your experience with your nurse at Atlantic Reproductive Medicine Specialists. (Assigned nurse: Katie)
The entire staff has always made me feel very comfortable and welcoming. They treat me they have known me forever, and they dont just ask a bunch of medical questions, they ask about me and my family.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Strengths include a very professional and compassionate staff that seem to genuinely want to see you achieve your goals. Weakness is that they are not closer to me, however they are 100% worth the 2 hour drive, one time I even made it in the snow (although the office did call and say they understood if I was unable to make it and attempted to reschedule so I did not drive in unsafe conditions)
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I believe total with the procedures, monitoring, and medications the IUI cost me around $4000 total
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
We have briefly discussed single vs multiple and she said we had the option to transfer up to 2, it was something we plan to discuss further if we proceed with IVF process
10
Doctor
Susannah Copland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
44
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Dr. Copeland was very patient and answered any questions we had. She never made us feel rushed. She even followed up with personal phone calls every step of the way, whether it was just to let us know the progress of retrieved eggs or just to see if we were hanging in there. I preferred to know the result of our test via email, so I could bare the news either way by myself. Dr. Copeland respected my wishes and was very empathetic in her email. She re-iterated that I I wanted to talk she would be available.
+ Read more
Age
44
Treated
2016
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Our experience with Dr. Copeland as a patient was very personnel. She allowed us express every concern and ask every question as needed. She has great bedside manner and made us feel as if she really cared about us, not only as patients but as personal friends. There was not one time that I felt as if I was a number.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
That she is willing to listen to all of your concern no matter how silly you may think it is. She does not make you feel as if you are uneducated to the process and will educate you about the overall experience and to learn about your individual circumstances.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copeland was very patient and answered any questions we had. She never made us feel rushed. She even followed up with personal phone calls every step of the way, whether it was just to let us know the progress of retrieved eggs or just to see if we were hanging in there. I preferred to know the result of our test via email, so I could bare the news either way by myself. Dr. Copeland respected my wishes and was very empathetic in her email. She re-iterated that I I wanted to talk she would be available. After a few weeks, and I had not reached back out to Dr. Copeland she sent and email and personally called me and asked us to come back into the clinic to discuss what may had happened and to discuss other options. She was so great, not only did she make me feel like she genuinely cared as a doctor but I was able to grieve with a friend. Dr. Copeland was not the first doctor that we consulted with. The first doctor in my opinion lacked bedside manner and made me feel inadequate of possibly being able to conceive. In addition, he discussed topics that had nothing to do with my personal situation. This was why a consulted with another doctor. I am glad I did because I my experience with Dr. Copeland and her staff at Atlantic Reproduction was first class and I would definitely anyone to their practice.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
The overall strategy was to retrieve as manner eggs as possible in hopes of retrieving a good quality egg. I believe my treatment cycle was aggressive due to my diminished ovarian reserve.
Describe your experience with the nursing staff.
All of the nursing staff provided quick responses to any questions. Even after hours. They were all so compassionate and friendly.
Describe your experience with Atlantic Reproductive Medicine Specialists.
The clinic was extremely clean and comfortable. The atmosphere was relaxing. I did not feel like I was in a clinic.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
IVF is just expensive period. Atlantic Reproductive Clinic did offer a military discount which was helpful.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
Doctor Copeland used the medical grid that was set by a national standard to determine the number of embryos to transfer. She made sure that we know her decision was based on medical research.
10
Doctor
Susannah Copland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
37 - 38
Treated
2012 - 2013
Success with this Doc
No
Treatment
2 IUI, 4 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
2
Dr. Copeland was kind and caring, patient and respectful. She was empathetic and patient as we navigated the fertility process.... I also felt that Dr. Copeland was very conservative with medication dosage and perhaps not as creative in thinking about ways to treat me during my cycles.... I appreciate her commitment to empowering patients to decide their course of treatment, but I often wished for more guidance about what was likely to help us achieve pregnancy.
+ Read more
Age
37 - 38
Treated
2012 - 2013
Success with this Doc
No
Race
Ashkenazi Jewish
Income
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 4 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
2
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I liked Dr. Copeland very much as a person. She was warm and thoughtful. She was also incredibly responsive to emails and phone calls. I felt that in Dr. Copeland’s desire to allow me to make informed choices, she often left me confused about next steps. I appreciate her commitment to empowering patients to decide their course of treatment, but I often wished for more guidance about what was likely to help us achieve pregnancy. I also felt that Dr. Copeland was very conservative with medication dosage and perhaps not as creative in thinking about ways to treat me during my cycles. I say this based upon my experience with the fertility doctor who ultimately helped us become pregnant. By comparison, I felt that he was much more aggressive and cutting-edge, factors that I believe were ultimately responsible for our success. I think Dr. Copeland may be a better choice for someone with fertility diagnoses that may be less significant than the very poor ovarian reserve and low sperm count and quality we were confronting.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Look at the statistics available online to evaluate and compare the success of this clinic versus that of nearby alternatives.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copeland was kind and caring, patient and respectful. She was empathetic and patient as we navigated the fertility process.
Describe your experience with the nursing staff.
Kind, skilled, caring.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Very relaxing, lovely ambiance. Easy access from 40. Very kind and friendly reception staff. If I could do it over again, I would have switched to a different clinic earlier based upon my sense that Dr. Copeland was not sufficiently aggressive with my cycles. Ultimately, Dr. Copeland indicates that she could no longer help me pursue cycles with my own eggs. I moved to a different clinic and had a successful IVF cycle using my own eggs thereafter.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I do not recall.
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Failed to call in prescriptions to pharmacy
2
Doctor
Susannah Copland
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
37
Treated
2017
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
9
I adored Dr Copeland. She was attentive, and investigated what problems could be affecting us. She started us on the least invasive and costly procedures.... I appreciated the use of the ultrasound during the insemination portion as it gave me peace of mind.... We did medicated IUIs with Femara and a trigger shot. The only negative I felt about this was the lines of communication getting crossed so to speak. Dr Walmer wanted to increase my dose to 10mg while Dr Copeland wanted me on 7.5mg- but I only had a prescription for the 7.5 ones.
+ Read more
Age
37
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
9
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I adored Dr Copeland. She was attentive, and investigated what problems could be affecting us. She started us on the least invasive and costly procedures. But unfortunately that didn’t work and the next step (ivf) was just not affordable for us.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is your best advocate. She is working to get you what you want!
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She made you feel like we were part of a team.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We did medicated IUIs with Femara and a trigger shot. The only negative I felt about this was the lines of communication getting crossed so to speak. Dr Walmer wanted to increase my dose to 10mg while Dr Copeland wanted me on 7.5mg- but I only had a prescription for the 7.5 ones. Other than that everything was fine, I appreciated the use of the ultrasound during the insemination portion as it gave me peace of mind.
Describe your experience with the nursing staff.
The nurses were awesome. They were prompt with answering my questions and getting me scheduled.
Describe your experience with Atlantic Reproductive Medicine Specialists.
My cycle started during the holiday season which led do different things being told to me (starting birth control when I didn’t). The receptionists were awesome and accommodating. Billing office was ok. I was confused on how why I had to pay everything up front when I didn’t even use all five ultrasounds. And they didn’t have payments I had made accounted for (which upset me). Patti in billing was very nice, but Elaine was a bit coarse.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
$1,500 approximately without insurance. $275 with insurance. This did not include medications. We were quoted $480 to freeze my husband’s sperm.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
Not applicable
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Provided conflicting information
9
Doctor
Susannah Copland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI, IVF
Diagnosis
Anovulation, Male Factor
10
Despite how busy she might be, Dr. Copland always has time to listen or answer questions. She has kept up with the personal details of my life as well that make me feel like I am important to her....Dr. Copland allows you to be in charge of your medical decisions. She gives you all of the information available and then lets you decide what is right for you. This works for me as I am an insufferable control freak. But if you are the type that needs more direction, be upfront with her and let her know that...This is such a difficult journey but I can't imagine doing it at any other practice...
+ Read more
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
Anovulation, Male Factor
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
This is such a difficult journey but I can't imagine doing it at any other practice. We are still undergoing treatment but we have found everyone at the office extremely helpful and personable. Scheduling is sometimes difficult but this is to be expected with a busy practice. Overall I am extremely satisfied.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland allows you to be in charge of your medical decisions. She gives you all of the information available and then lets you decide what is right for you. This works for me as I am an insufferable control freak. But if you are the type that needs more direction, be upfront with her and let her know that.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Despite how busy she might be, Dr. Copland always has time to listen or answer questions. She has kept up with the personal details of my life as well that make me feel like I am important to her.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We are starting an antagonist IVF freeze all cycle soon. So far we did 3 cycles with letrozole and timed intercourse and 3 cycles with letrozole, ovidrel and IUI. I started at 5 mg letrozole producing 1 follicle and ended with 10 mg letrozole producing 3 follicles.
Describe your experience with the nursing staff.
The nursing staff is wonderful. They are knowledgeable, kind, and very approachable.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
$1425 / IUI + ~$300 for letrozole and ovidrel $14,350 / IVF with ICSI: Includes retrieval and 2 transfers. Package purchased through ARC
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Scheduled the wrong procedure
10
Doctor
Susannah Copland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 41
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
Dr. Copland always performed all procedures and ultrasounds. She was open to discussing treatments, supplements, etc. that the other clinic I visited previously never even mentioned as options. She took the time to understand my history. All interactions were positive (even when negative news was delivered).
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Age
39 - 41
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr. Copland always performed all procedures and ultrasounds. She was open to discussing treatments, supplements, etc. that the other clinic I visited previously never even mentioned as options. She took the time to understand my history. All interactions were positive (even when negative news was delivered).
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Come with questions...because she has answers.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
The care from everyone in Dr. Copland's office was above and beyond what I experienced at Duke. When results were bad they were there with hugs and tissue. I couldn't have asked for more.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
IVF 1 - Follistim 375y cycle days 1-11, trigger, 11 eggs retrieved, 3 made it to day 5. PGS testing of all 3, no viable embryos to transfer. IVF 2 - Follistim 375y cycle days 1-11, omnitrope days 6-11, trigger, 8 eggs retrieved, 6 made it to day 5. PGS testing of all 6, 2 viable embryos to transfer. FET transfer, BFN. IUI 1 - letrozole 10mg days 2-8, Follistim 150u days 8-15, trigger (estimated 4 mature follicles), BFP with singleton birth IUI 2 - letrozole 10mg days 2-8, Follistim 150u days 8-13, trigger (estimated 5 mature follicles), BFP with twin pregnancy in progress (currently first trimester)
Describe your experience with the nursing staff.
I have nothing negative to say about the nurses. All were great.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Night and day (for the better) compared to Duke. communication is great. Staff is great. Felt more like a family then a doctor's office.
10
Doctor
Susannah Copland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2017
Success with this Doc
No
Treatment
8 IUI, Donor Sperm
Diagnosis
Unexplained
10
She [Dr. Susannah Copland] is absolutely amazing. The perfect blend of knowledge and compassion...She adjusted medications as needed. She halted periods to allows cysts to heal to proceed with the process quicker. Did a lot of blood work to monitor levels. I had a miscarriage and she did a procedure to make sure here were no remnants for better chances of taking the next iui... Very hands on from the beginning and goes into great detail to make sure you understand the process and your options. Never feel rushed. Very thorough. I would happily recommend her to someone.
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Age
35
Treated
2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
8 IUI, Donor Sperm
Diagnosis
Unexplained
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is wonderful. Very hands on from the beginning and goes into great detail to make sure you understand the process and your options. Never feel rushed. Very thorough. I would happily recommend her to someone.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is absolutely amazing. The perfect blend of knowledge and compassion.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
She adjusted medications as needed. She halted periods to allows cysts to heal to proceed with the process quicker. Did a lot of blood work to monitor levels. I had a miscarriage and she did a procedure to make sure here were no remnants for better chances of taking the next iui.
Describe your experience with the nursing staff.
They were wonderful. Even offering meditation DVD's since we have been struggling. All very nice.
Describe your experience with Atlantic Reproductive Medicine Specialists.
They are sometimes hard to get on the phone, but always call back or email in a timely manner. I like that you pay by cycle and not visit as they do a lot of bloodwork and ultra sounds as needed.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
Around $1200 not including donor sperm and medication
10
Doctor
Susannah Copland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, Other
9
She [Dr. Susannah Copland] has been great! I see her at every visit. She is honest and I don't feel like she gives false hope.... I haven't achieved pregnancy yet but I will hopefully be starting a second round soon. She is very personable and honest. I love that she is at every visit and has always made time to call me to talk personally if I had questions...I like her and am happy with her.
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Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Graphic Designer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Endometriosis, Other
9
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I like her and am happy with her. I haven't achieved pregnancy yet but I will hopefully be starting a second round soon. She is very personable and honest. I love that she is at every visit and has always made time to call me to talk personally if I had questions.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She has been great! I see her at every visit. She is honest and I don't feel like she gives false hope.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Very nice staff. Clean and comfortable. The waiting area is relaxing and I never had to wait more than 5 minutes for my appointment. They always managed to fit me in even if it was super last minute! They are quick, your usually in and out of the exams (ultrasounds) with in 30 minutes.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
total about $20,000.00
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Lost appointments
9
Doctor
Susannah Copland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
8
Very good doctor [Dr Copland]. I was treated with compassion and cannot complain with the level of service I was given. Always took the time to make sure I was ok. Clinic was very nice and felt like they were available for whatever I needed.... One cycle with only medication-no pregnancy. 3 IUI cycles with 300 follistim, 10 mg letrozole and pregnyl trigger, no pregnancies.
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Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
8
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Very good doctor. I was treated with compassion and cannot complain with the level of service I was given. Always took the time to make sure I was ok. Clinic was very nice and felt like they were available for whatever I needed.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
One cycle with only medication-no pregnancy. 3 IUI cycles with 300 follistim, 10 mg letrozole and pregnyl trigger, no pregnancies.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Outside of the medical staff, the office staff aren't great. I was constantly told that i should be paying when my insurance covered certain services.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I paid for doctor visits only, 3 IUI cycles were covered by insurance.
8
Doctor
Susannah Copland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29 - 31
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
Anovulation
10
Dr.Copland and her team have fantastic communication and show a great deal of compassion throughout the progress. I love how she maintained a sense of urgency throughout the process!
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Age
29 - 31
Treated
2013 - 2015
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Anovulation
10
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Very highly. Loved how responsive they were!
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr.Copland and her team have fantastic communication and show a great deal of compassion throughout the progress. I love how she maintained a sense of urgency throughout the process!
10
Doctor
Susannah Copland
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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