Taraneh Nazem

Dr Nazem was incredible. I would give her a 10/10 rating and recommend anyone see her, giving her full faith in trust. The office itself was the weakness in my experience- I didn’t find anyone else to be caring, helpful or supportive- in some cases, it was very frustrating working with faculty / staff, while undergoing such sensitive treatment. The staff should be trained to be more positive, supportive and helpful- especially given the sensitive nature of what patients are going through. I will note -The nurses who did the blood draws were all fantastic and appreciate their care and kindness with each visit. Also- in my case everything that was majorly important all went to plan so in the bigger picture, I still think the experience was a great one- improvements can be made with the back office, but the overall experience lead to positive and successful results so I would recommend anyone to the practice without hesitation

They have many patients for monitoring appointments in the morning but everything runs quickly and smoothly. It’s sometimes run like a well-oiled machine. Usually the wait time isn’t too long but there have been instances of a long wait (more than 30 minutes).

Sometimes the clinic would be busy during monitoring appointments. Their new Brooklyn facility now accommodates more seating for patients, compared to previous one. The facilities are clean, and technology used seems to be the latest available. Sonograms looked clear on the screen.

I am 35-years-old in a long happy relationship but both of us are not ready for children. My worries stemmed from can I even have kids to how many eggs do I have left? I went to Dr. Nazem based on research and after discussing the best plan for me (egg freezing), we went right into an exam room and put all my fears at ease. I was immediately appointed an IVF Coordinator, Finance Trainer and a Primary IVF Nurse to start the process. Each step was easy to understand with training videos on how to administer medications, there was personalized paperwork to help keep track of daily shots, and if all else failed a phone call or email was readily available. I never felt alone throughout the process. Each appointment (and there are a lot!) was early and I was in and out within 30 minutes. I spent more time in the uber on most days. Even though they were quick appointments, I always was asked about me and how I was doing. Everyone was always very friendly and considerate of what I was happening. After the procedure I was struggling a bit and the front receptionist walked me all the way to my ride (I wish I would have remembered her name, but I had a lot going on. Thank you for your consideration!). She made sure I was safely on my way home. The bad - I was confused in the beginning with the shot regimen and stressed myself out, shocking but the shots didn’t feel great, I couldn't work out for weeks the way I like to, I was bloated in my lower stomach, trips to the office got old, and I cramped for three days after the procedure (make sure you have a heating pad!) The good - I have given myself a breath to choose when I am ready to have children and to give myself a better chance to live the life I want to lead. I chose Dr. Nazem based on her credentials and what I received was above and beyond a diverse group of women (and some men) who want the best for me and my needs. I found not only a doctor to freeze my eggs, but a facility I will go to for any fertility needs in the future. Thank you to Dr. Nazem, Shira, Geraldine, Tatiana, and all the nurses!

Overall had a very good experience. The patient co-ordinator can be disorganised and needs frequent reminders. But everyone is professional and the processes are run smoothly. My highlight is definitely Dr Nazem - my main advice is make sure you have a doctor you feel comfortable with. It’s ok to browse around until you are 100% certain.

Strengths, well I felt like everything moved really quickly as far as testing and treatment. If you are planning on going to this fertility clinic be ready to get pregnant and bring your partner with you because he too has to go through testing.

Having gone through 3 egg freezing cycles, I find it pretty remarkable that the operations are as smooth as they are. There are many different patients going through various types of cycles simultaneously and when everything is so heavily dependent on getting the timing right, I found it remarkable that scheduling happened as seamlessly as it did. There were certainly days during which I waited until the very late afternoon for my next medication instructions, but I was never missed/forgotten and I always received the directions before I actually needed to do the next injections. The front desk staff and the employees answering the phones were equally as easy to work with and took down my questions and information when I had questions and relayed it to the appropriate nursing and/or care coordination team as needed.

Everyone at the clinic is incredibly supportive and kind. It is a friendly place. The wait times can sometimes be long even with appointments but they are always apologetic if that happens - most of the time I didn’t mind because the music they play is always great.

The clinic is very efficiently run. It is a busy practice, but I would describe it as a well oiled machine. I trusted the process, and everyone made me feel comfortable. I looked forward to seeing Dr. Nazem, and she was always a pleasure to meet with. Dr. Nazem's clinic coordinator, Julia, was amazing. She was organized, called in my medications in a timely manner, and checked in multiple times to see how everything was going. I knew that through her organization, things would go smoothly. Prior to each appointment an email is sent with the time of your appointment. You can request a specific time, although it is not guaranteed. I only did this when I had work meetings that I couldn't move- and most of the times that I requested, I was able to get in at that time. The office on Madison avenue is used for weekend monitoring appointments. I felt the staff there were very good as well. There were a couple billing hiccups along the way, but we were able to mostly figure these out. These were prior authorizations that were a bit confusing with my insurance company partnering with WinFertility. A few are still pending, but there is a financial coordinator from RMA working with me on this.

Front desk staff could use a lesson in business etiquette, proper attire, and professionalism. Interactions with them got the job done, sure, but left some to be desired. They tend to be curt and cold and friendly faces would be nice during this stressful time.

RMA is a well oiled machine. They are professionals and know what they are doing. It does feel robotic at times and you do feel like a number in a large pool, but 1:1 interactions are great and they do take the time to answer any questions you have. They had strict COVID protocols and I felt safe.