Tendai Chiware

Genesis has multiple clinics, and when going in for monitoring there is only one location that is open on the weekend. That is the Bay Parkway location which is a little far commuting wise. I would say that's the only weakness that impeded me because if your cycle requires weekend monitoring, you are required to go to Bay Parkway for the blood work and/or ultrasound. I live in Queens and do not drive so the commute was difficult amidst the physical experiences I was going through (on period, feeling swollen).

As a whole, the team at Genesis seems to really enjoy its work and genuinely care about patients. There's a family-type vibe. During our time at Genesis, they had ongoing IT issues with their email system. We don't understand why this couldn't have been remedied more quickly. Morning monitoring at the Forest Hills office moves like a well-oiled machine--I almost never waited more than a few minutes, and was sometimes even the only patient there. That said, beware that the hours at that site are extremely early. There were 2 times during bad weather when the ultrasound tech (there's only 1 on staff at a time at Forest Hills) did not show up to work and patients weren't notified prior. This led to multiple patients waiting, frustrated, while I called the nurses' line. We were met with plenty of compassion and regret, but we're still not sure if Genesis has amended its morning monitoring communication system so that patients who are expected will receive alerts in the event of sudden closure. PLEASE NOTE, this issue should not reflect on Dr. Chiware whatsoever. Also, if you use Bay Parkway as your monitoring site, know that it's much more bustling, with more staff, which makes it unlikely that this would occur there. Lastly, be aware that while Genesis has multiple locations for monitoring and consultations, procedures (ERAs, SHGs, retrievals, transfers) are only done at Bay Parkway. For us, this meant renting a car to drive to all of the above. If you're located closer to there, you're good to go.

STRENGTH Parking on-site, plenty of waiting area, and clean. polite and professional. Weakness crowded. There were always too many people there which provided little privacy. They are run like a doctor's office.

I love that there are so many offices with various office hours for monitoring, which helped my stress level about being late for work. The clinic is great with returning phone calls. The billing department was thorough with going through the costs of the cycle. However, they were not thorough with collecting the payment. I did not know when I was supposed to pay and it wasn't until the day of my egg retrieval that I approached them about payment.

The strengths are everyone is really personable and there are a couple of satellite locations for monitoring which makes things flexible. They are also open 7 days a week even on holidays. This is a big plus because I’ve had to skip treatments at my previous facility because of my ovulation falling on a holiday.