Rated 10
Strongly recommend: 100%10
100% strongly recommend
2 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.5
9.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
George Washington
Residency
Walter Reed
Fellowship
The National Institutes of Health

How Doctor Communicates

doctor available by email
not available by directline
not available by directline
not available by personal cell phone
not available by personal cell phone
Terrence Lewis works at

Brooke Army Medical Center
Rated 5.7
Strongly recommend: 27%Neutral: 19%Don't recommend: 54%5.7

Explore Clinic
Fort Sam Houston
3551 Roger Brooke Dr.
Fort Sam Houston, TX 78234

2 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
8
Age 25
1 IUI
Unexplained
European
Black or African-American
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
[Dr. Terrence Lewis] he greets me with a huge smile and genuine concern about my well-being. He is caring and explains each step of the process and always ends the session asking is there any other questions...After all of my testing was done, we came to the conclusion that I had Unexplained fertility as my factor. He explained the numbers and statistics from using medicated cycles with Timed intercourse as well as medicated cycles paired with and IUI
The Strengths [of BAMC] are that it's a military clinic, so medications are free/discounted. IUI is lower priced/free and IVF is done a few times during the year at discounted rates...IVF and IUI are not done in the same month so if you're trying to do a specific one you have to make sure it isn't the other treatments cycle...
How was your experience with Terrence Lewis at Brooke Army Medical Center?
Dr. Lewis is phenomenal! It took so long to get approved to be seen by and RE and he has made my wait worth it! Each time I have walked into the clinic or seen him around the hospital walking, he greets me with a huge smile and genuine concern about my well-being. He is caring and explains each step of the process and always ends the session asking is there any other questions.
What's one piece of advice would you give a prospective patient of Terrence Lewis at Brooke Army Medical Center?
Make sure to contact him personally about your treatment, not the clinic.
During treatment, were you treated like a number or a human with Terrence Lewis at Brooke Army Medical Center?
Dr. Lewis always greets my husband and myself by name with a smile and a hug!
Describe the protocols Terrence Lewis used in your cycles at Brooke Army Medical Center and their degree of success.
After all of my testing was done, we came to the conclusion that I had Unexplained fertility as my factor. He explained the numbers and statistics from using medicated cycles with Timed intercourse as well as medicated cycles paired with and IUI. He did not mention IVF yet as IUI is the starting point for those with Unexplained fertility typically. Due to the pandemic occurring, things have been hectic, but he has still be accessible and helped with my request to do medicated timed intercourse while in clinic infertility treatments are on pause.
Describe your experience with the nursing staff at Brooke Army Medical Center.
Some of the nurses were awesome and helpful, but others treated patients as if they were a number and as if my treatment wasn't important.
Describe your experience with Brooke Army Medical Center.
The Strengths are that it's a military clinic, so medications are free/discounted. IUI is lower priced/free and IVF is done a few times during the year at discounted rates. Weaknesses are the waiting as it's a military clinic. If you are a dependent and have a certain insurance you don't have the option to be seen at an outside clinic and therefore must wait on the clinic's availability to see you which at times can be months. IVF and IUI are not done in the same month so if you're trying to do a specific one you have to make sure it isn't the other treatments cycle.
Describe the costs associated with your care under Terrence Lewis at Brooke Army Medical Center.
So far everything has been paid by my insurance since it's an MTF
What specific things went wrong at Brooke Army Medical Center?
  • Failed to convey critical information
Describe the specific things that went wrong at Brooke Army Medical Center.
Not the RE clinic, but during my HSG, the doctor performing it (radiology/Same hospital) didn't take pictures of the procedure so there are no documented pictures of the results in the event we move and have to change clinics...I will have to repeat the procedure before any treatment can be given.
10
Doctor
Terrence Lewis
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Brooke Army Medical Center
Fort Sam Houston
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
Diminished Ovarian Reserve
Endometriosis
Unexplained
Latinx
Black or African-American
Native American
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Terrence Lewis] was willing to transfer 2 if I had them but I only had one embryo to work with...He would remember things about my history that we had previously talked about and also knew my husband and I by name when we saw him walking in the hospital...Very knowledgeable about the fertility options and what he felt was best for me He also was very blunt with what I should expect because IVF is very expensive and he allowed me to choose between IUI and IVF at the end when he said I would most likely only have 1 embryo to work with.
Everyone [at Brooke Army Medical Center] was really nice and willing to answer any questions when I called...I paid about $6,000 for IVF with ICSI, since I'm covered by Tricare and the Dr. Lewis is a military doctor...I liked that it was small and intimate. I feel like they were very organized...I wish they offered IVF more than 3 times per year. I am currently pregnant from my last IVF but I know that a lot of people wish they could get more opportunities to do IVF through the year.
How was your experience with Terrence Lewis at Brooke Army Medical Center?
Very knowledgeable about the fertility options and what he felt was best for me He also was very blunt with what I should expect because IVF is very expensive and he allowed me to choose between IUI and IVF at the end when he said I would most likely only have 1 embryo to work with.
What's one piece of advice would you give a prospective patient of Terrence Lewis at Brooke Army Medical Center?
Write down all of your questions prior to the visit and he will be sure to answer them all before you leave.
During treatment, were you treated like a number or a human with Terrence Lewis at Brooke Army Medical Center?
He would remember things about my history that we had previously talked about and also knew my husband and I by name when we saw him walking in the hospital.
Describe the protocols Terrence Lewis used in your cycles at Brooke Army Medical Center and their degree of success.
I was on the max doses of Gonal-F, Menepur, and Lupron with trigger shot
Describe your experience with the nursing staff at Brooke Army Medical Center.
Everyone was really nice and willing to answer any questions when I called.
Describe your experience with Brooke Army Medical Center.
I liked that it was small and intimate. I feel like they were very organized. They communicated very well through email and answered when I called to ask additional questions. I wish they offered IVF more than 3 times per year. I am currently pregnant from my last IVF but I know that a lot of people wish they could get more opportunities to do IVF through the year.
Describe the costs associated with your care under Terrence Lewis at Brooke Army Medical Center.
I paid about $6,000 for IVF with ICSI, since I'm covered by Tricare and the Dr. Lewis is a military doctor.
Describe Terrence Lewis's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brooke Army Medical Center.
He was willing to transfer 2 if I had them but I only had one embryo to work with.
10
Doctor
Terrence Lewis
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brooke Army Medical Center
Fort Sam Houston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5