Rated 8.2
Strongly recommend: 47%Neutral: 34%Don't recommend: 19%8.2
47% strongly recommend
56 reviews
Humanity
8.6
8.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.3
8.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.5
6.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Cincinnati
Residency
Bethesda Hosp
Fellowship
U of Tennessee

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Thomas Burwinkel works at

Institute for Reproductive Health
Rated 8.8
Strongly recommend: 70%Neutral: 20%Don't recommend: 10%8.8

Explore Clinic
Florence
6900 Houston Rd.
Florence, KY 41042
Cincinnati
3805 Edwards Rd.
Cincinnati, OH 45209
West Chester
7242 Tylers Corner
West Chester, OH 45069
Show 1 more

56 patient reviews

2018 - 2019, Unknown Success
NPS
8
NPS
10
Age 31 - 32
4 IUI
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Burwinkel is kind. He made sure to tell me that the miscarriage wasn’t my fault. He also did a great job explaining everything to my husband in words that he understands. He is also very honest about outcomes and immediately let us know that something was wrong when we had the ultrasound. ... I have had 2 eSET, but next time will transfer 2. ... 5 mg Femara with IUI for 3 rounds 7.5 mg Femara with IUI for 1 round Egg retrieval-150 gonal-f, cetrotide, ½ dose HCG, lupron trigger I have PCOS.
Strengths- appointments are fast [at Institute for Reproductive Health], not a lot of wait time, friendly staff, returned phone calls are returned same day Weakness- you have to leave a message and wait for a call back. This can be troublesome at work. ... I felt they are very kind and compassionate. Some are very friendly and smile often, but others a more reserved. No complaints.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkel is kind. He made sure to tell me that the miscarriage wasn’t my fault. He also did a great job explaining everything to my husband in words that he understands. He is also very honest about outcomes and immediately let us know that something was wrong when we had the ultrasound.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
I would advise patients to make sure they ask questions. Dr. Burwinkel gives information as its needed. This helps to not overwhelm you which I thought was good, but also sometimes you want more information.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
I like that they have 3 locations. And use my name. Appointments are fast.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
5 mg Femara with IUI for 3 rounds 7.5 mg Femara with IUI for 1 round Egg retrieval-150 gonal-f, cetrotide, ½ dose HCG, lupron trigger I have PCOS.
Describe your experience with the nursing staff at Institute for Reproductive Health.
I felt they are very kind and compassionate. Some are very friendly and smile often, but others a more reserved. No complaints.
Describe your experience with Institute for Reproductive Health.
Strengths- appointments are fast, not a lot of wait time, friendly staff, returned phone calls are returned same day Weakness- you have to leave a message and wait for a call back. This can be troublesome at work.
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
It is costly for IVF, but seemed more cost effective than other clinics I have seen. I thought the IUI cycles were very cost effective.
Describe Thomas Burwinkel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Health.
I have had 2 eSET, but next time will transfer 2.
8
Doctor
Thomas Burwinkel
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
10
NPS
9
Age 32
3 IUI
PCOS
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Strengths [of Dr. Burwinkel] making patients feel comfortable. Talking about life, not just the procedure. Efficient but not rushed. Opportunities- no complaints. My IUI’s did not result in pregnancy but I don’t relate that to his competency...had personal conversations with me and my husband. He asked about where we lived and shared that he also grew up in the country. His small talk seemed genuine and helped us relax...He explains things very well and never seemed bothered while responding and answering my questions.
I completed 3 rounds of IUI with the assistance of Femara [at Institute for Reproductive Health]...Nursing/ office staff was always efficient and kind. Helpful in answering questions...I paid out of pocket for all IUI. Ultrasounds were about $250 each. The trigger shots were around $100- the staff did give me info for a pharmacy in Miami which helped me save over $100 instead of ordering at a local Kroger! I believe my total spend after 3 rounds of IUI, initial visit, saline HSG, ovarian reserve testing was around $3000.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Strengths- making patients feel comfortable. Talking about life, not just the procedure. Efficient but not rushed. Opportunities- no complaints. My IUI’s did not result in pregnancy but I don’t relate that to his competency.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Ask questions. He explains things very well and never seemed bothered while responding and answering my questions.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkle had personal conversations with me and my husband. He asked about where we lived and shared that he also grew up in the country. His small talk seemed genuine and helped us relax.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
I completed 3 rounds of IUI with the assistance of Femara. Trigger shot was used in tandem with the IUI to try to increase pregnancy odds. Ultrasound was used each round to check and measure follicles to determine the date of IUI. I did not end up with a pregnancy after 3 rounds.
Describe your experience with the nursing staff at Institute for Reproductive Health.
Nursing/ office staff was always efficient and kind. Helpful in answering questions.
Describe your experience with Institute for Reproductive Health.
Little wait time. Office works with very little downtime or wait time at all. They work like a well oiled machine! Make sure you complete your own research and ask questions. It is always important as a patient to know what you are getting into.
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
I paid out of pocket for all IUI. Ultrasounds were about $250 each. The trigger shots were around $100- the staff did give me info for a pharmacy in Miami which helped me save over $100 instead of ordering at a local Kroger! I believe my total spend after 3 rounds of IUI, initial visit, saline HSG, ovarian reserve testing was around $3000.
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2013 - 2018, Successful
NPS
10
NPS
10
Age 25 - 30
2 IVF
3 Egg Freezing
2 Embryo Freezing
Endometriosis
Male Factor
Recurrent Pregnancy Loss
European
Income $50K - $99K
Accountant
4th of 6 Docs
3 IUI With Other Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Burwinkle willgive u individual care and make it work for you if he can...was always professional and kind... He never turned me away even when I was a project and always came up with the best plan . Great surgeon, trustworthy. Always felt good when I saw him. He gave me my son, and I can never thank him enough. Very smart dr, state of the art
[The nurses at Institute for Reproductive Health- Cincinnati] Great , very caring always remembered me and cared . Gave great care...Weakness is phones. You can’t get a live person. I am very unhappy with the Ivf billing staff. You can call and never get a response . If you are using insurance they are not very helpful almost treat you worse than if self pay since it’s a project for them . Also phones for making an apt you must leave a message .
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
He’s a great dr and man . He never turned me away even when I was a project and always came up with the best plan . Great surgeon, trustworthy. Always felt good when I saw him. He gave me my son, and I can never thank him enough. Very smart dr, state of the art
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
The clinic as a whole is great . Dr Burwinkle willgive u individual care and make it work for you if he can
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
Great dr and man. Great care , was always professional and kind
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
I have an extremely thin uterine lining which is rare , we did delestrogen shots , viagra , he even thinks out of the box and going to ty tamaxiophin (estrogen) and possibly Eva study to figure out what’s going on with my lining .
Describe your experience with your nurse at Institute for Reproductive Health. (Assigned nurse: Heather / and Erica )
Great , very caring always remembered me and cared . Gave great care
Describe your experience with Institute for Reproductive Health.
Weakness is phones. You can’t get a live person. I am very unhappy with the Ivf billing staff. You can call and never get a response . If you are using insurance they are not very helpful almost treat you worse than if self pay since it’s a project for them . Also phones for making an apt you must leave a message .
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
I have insurance coverage but I’d say $3k for 2 ivfs and FETs
Describe Thomas Burwinkel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Health.
I have a thin lining , my dr let’s me chose , having had failed transfers and a thin lining he is ok with me transferring two since I have many embryos left , if I feel comfortable doing it . Otherwise he is more single mindset
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
2
NPS
4
Age 39
1 IVF
Unexplained
European
Income $200K - $499K
Sales Representative
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We felt like just another number. [Dr. Burwinkel] Always rushed and never changed dosage of medication to attempt to have more mature follicles. Same protocol each visit. ICSI was never fully explained to us and the question to transfer one or two embryos was presented to us ten minutes before the transfer.... The protocol was very basic and standard. I feel the first round is a baseline for them and they use it to possibly make the next cycles more effective.
I accompanied my wife on every visit to the clinic. I've never seen people in a bigger hurry. IRH is a well oiled machine and we felt like just another number... the clinic is clean, new, convenient parking, and has a nice waiting room. The person who talked to us about finances was very thorough and did not rush us. I feel that overall the clinic is nice, but the doctors are just overwhelmed. Also very difficult to get a call back when you had a question and antiquated office procedures
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
We felt like just another number. Always rushed and never changed dosage of medication to attempt to have more mature follicles. Same protocol each visit. ICSI was never fully explained to us and the question to transfer one or two embryos was presented to us ten minutes before the transfer.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Prepare to be rushed through your treatment. Evidently their numbers are getting better so what they are doing is working, but don't expect a lot of attention.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
I accompanied my wife on every visit to the clinic. I've never seen people in a bigger hurry. IRH is a well oiled machine and we felt like just another number
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
The protocol was very basic and standard. I feel the first round is a baseline for them and they use it to possibly make the next cycles more effective.
Describe your experience with the nursing staff at Institute for Reproductive Health.
Rushed. I think they all have a good attitude and try hard, there are just so many patients in and out of there every day. The nurses were very good and attentive during the retrieval and transfer.
Describe your experience with Institute for Reproductive Health.
Well, the clinic is clean, new, convenient parking, and has a nice waiting room. The person who talked to us about finances was very thorough and did not rush us. I feel that overall the clinic is nice, but the doctors are just overwhelmed. Too many patients and too little time to provide personalized care. Also very difficult to get a call back when you had a question and antiquated office procedures (hand written labels on sperm samples, hand drawn procedural calendar, etc).
2
Doctor
Thomas Burwinkel
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
4
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
9
NPS
10
Age 31 - 33
6 IUI
2 IVF
Unexplained
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Burwinkle tells is how it is, which I like. I always felt knowledgeable of what the treatment was going to be and why he decided to take his route. He was also open to trying a different medication route the next time we decide to try.... This past cycle was cancelled the dub before retrieval because of high hormone levels. Since I produce a lower number of eggs, Dr. Burwinkle has not wanted to put me on lupron, but instead femara, Gonral-F, menopur, cetrotide, etc.
[Institute for Reproductive Health-Cincinnati] Ultrasounds for IVF had to be on certain days, but they always tried to make it work with your schedule.... [They're] Always busy, but not much they could change to help with the number of patients they see.... IVF cycles are one bundled price. Anything extra like ICSI, would be extra and billed at a later date.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkle tells is how it is, which I like. I always felt knowledgeable of what the treatment was going to be and why he decided to take his route. He was also open to trying a different medication route the next time we decide to try.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Be open and don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
He has been willing to try multiple treatment options as well as cancelling a cycle due to irregular test results instead of just pushing me through.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
This past cycle was cancelled the dub before retrieval because of high hormone levels. Since I produce a lower number of eggs, Dr. Burwinkle has not wanted to put me on lupron, but instead femara, Gonral-F, menopur, cetrotide, etc.
Describe your experience with the nursing staff at Institute for Reproductive Health.
Very kind every time I was in there. Felt like a person not just another "patient".
Describe your experience with Institute for Reproductive Health.
Always busy, but not much they could change to help with the number of patients they see.
Describe your experience with your monitoring appointments at Institute for Reproductive Health.
Ultrasounds for IVF had to be on certain days, but they always tried to make it work with your schedule.
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
IVF cycles are one bundled price. Anything extra like ICSI, would be extra and billed at a later date.
Describe Thomas Burwinkel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Health.
He seems to be more into transferring 2 eggs than 1.
What specific things went wrong at Institute for Reproductive Health?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Institute for Reproductive Health.
It was during a cancelled IVF treatment (our first cancelled treatment) so we did not take it very well. I was suppose to receive a call later that day and never did.
9
Doctor
Thomas Burwinkel
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Unknown Success
NPS
8
NPS
8
Age 42 - 44
1 IUI
1 IVF
Endometriosis
PCOS
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Burwinkel put together a treatment plan and informed us of our options. He was very informative and explained our choices. He was up front with providing statistics and risks and benefits for all of our choices...well informed with new studies and treatments...Communication was good...I was treated fairly
Overall, Institute for Reproductive Health was the best clinic I've found in the Dayton/Cincinnati area. Communication was good between staff and doctors. Response times were minimal. The doctors and nurses were well informed with new studies and treatments...The only mishap that had happened was miscommunication, by the nurse, to me (the patient) regarding a medication that I was in my treatment plan. I called a couple of days into treatment to question the medication plan and found that I was misinformed and I needed to take a medication.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkel put together a treatment plan and informed us of our options. He was very informative and explained our choices. He was up front with providing statistics and risks and benefits for all of our choices.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Don’t wait. Time isn’t on your side when it comes to fertility treatments. Freeze your eggs or embryos until you are ready.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
I was treated fairly
Describe your experience with the nursing staff at Institute for Reproductive Health.
Quick to respond to a question.
Describe your experience with Institute for Reproductive Health.
Overall, Institute for Reproductive Health was the best clinic I've found in the Dayton/Cincinnati area. Communication was good between staff and doctors. Response times were minimal. The doctors and nurses were well informed with new studies and treatments.
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
Fertility treatments are very expensive. Insurance doesn’t cover any cost except a diagnostic visit. Due to my age, nothing was guaranteed. I’ve spent well over 30K on fertility treatments and each additional transfer is a separate fee.
What specific things went wrong at Institute for Reproductive Health?
  • Failed to convey critical information
Describe the specific things that went wrong at Institute for Reproductive Health.
The only mishap that had happened was miscommunication, by the nurse, to me (the patient) regarding a medication that I was in my treatment plan. I called a couple of days into treatment to question the medication plan and found that I was misinformed and I needed to take a medication.
8
Doctor
Thomas Burwinkel
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
NPS
10
NPS
10
Age 30 - 33
5 IVF
Donor Eggs
Surrogacy
Endometriosis
Male Factor
Tubal Blockage
Uterine Fibroids
Immunological
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Sales Representative
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I can tell he [Dr. Burwinkel] cares what happens with my case. His expresses remorse and concern for me when we do not get the results we were looking for.... I really appreciate all Dr. B has done for me even though we have not had success. He's never given up hope and always come with suggestions and ideas as to what to do next. I can tell he really care about my case and is working hard to come up with a solution.
The biggest strength [Institute for Reproductive Health] is there are 3 doctor's to bounce ideas off of. The weakness is they don't have many ideas for patients with possible immune issues. I would definitely recommend the clinic to a new patient because they are timely, open and honest.... I think her weaknesses are due to case overload. She [nurse] is responsible for a lot at the clinic and therefore is not always up to date on what is happening in your case.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
I really appreciate all Dr. B has done for me even though we have not had success. He's never given up hope and always come with suggestions and ideas as to what to do next. I can tell he really care about my case and is working hard to come up with a solution.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Ask a lot of questions. He gives a lot of help and advice but you have to ask.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
I can tell he cares what happens with my case. His expresses remorse and concern for me when we do not get the results we were looking for.
Describe your experience with your nurse at Institute for Reproductive Health. (Assigned nurse: Lizzie West)
I think her weaknesses are due to case overload. She is responsible for a lot at the clinic and therefore is not always up to date on what is happening in your case.
Describe your experience with Institute for Reproductive Health.
The biggest strength is there are 3 doctor's to bounce ideas off of. The weakness is they don't have many ideas for patients with possible immune issues. I would definitely recommend the clinic to a new patient because they are timely, open and honest.
Describe Thomas Burwinkel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Health.
Because I have been trying to conceive for 5 years, I have always been able to transfer 1-2 a cycle. There was never any push back until I asked to transfer 2 donor eggs the first cycle. After a miscarriage with DEs, I will be allowed to transfer 2 the next cycle.
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2018, Successful
NPS
10
NPS
10
Age 26 - 28
1 IUI
Male Factor
Income $50K - $99K
Operations
1st of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We tried IUI first. Having male factor infertility issues it was possible. He [Dr. Thomas Burwinkel] did however recommend after 3 failed attempts to do IvF. He didn’t want us to waste any more time or money.... Very straight forward. Positive but realistic. Did what was best for us. Treated us like his own. Was always quick to call back if we had questions or concerns. He’s a big part of the reason we’re expecting our first child.
Nothing but good things to say. We put 100% faith in the doctors and nurses at IRH and we were not let down. I wish IvF was more affordable but that’s not an IRH issue that’s an issue all over. Would love to see a day when insurance covered infertility in all areas... So friendly. Understanding. Patient. Loving. Caring. A joy for my wife and I.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Very straight forward. Positive but realistic. Did what was best for us. Treated us like his own. Was always quick to call back if we had questions or concerns. He’s a big part of the reason we’re expecting our first child.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
If you have questions, make sure to ask. Don’t be afraid of a “dumb” question. He’s there to help and will gladly do so.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
Irh is the best. They treat everyone like family.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
We tried IUI first. Having male factor infertility issues it was possible. He did however recommend after 3 failed attempts to do IvF. He didn’t want us to waste any more time or money.
Describe your experience with the nursing staff at Institute for Reproductive Health.
So friendly. Understanding. Patient. Loving. Caring. A joy for my wife and I.
Describe your experience with Institute for Reproductive Health.
Nothing but good things to say. We put 100% faith in the doctors and nurses at IRH and we were not let down. I wish IvF was more affordable but that’s not an IRH issue that’s an issue all over. Would love to see a day when insurance covered infertility in all areas.
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
Expensive. I don’t blame IRH alone. It’s an issue with all infertility clinics.
Describe Thomas Burwinkel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Health.
No comments.
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2018, Successful
NPS
10
NPS
10
Age 24 - 26
3 IUI
1 IVF
Male Factor
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Burwinkel was always open and honest about our course of action. If our numbers didn’t look great, he let us know and would lay out the next steps. When we moved from IUI to IVF he said we could try a few more IUI cycles if we’d like. I asked him if we could move forward with IVF, and he respected our wishes. I responded too well to medication during IVF, and he was honest about all my dosages. He managed each cycle wonderfully and always made us feel confident.
I couldn’t think of a single weakness for any staff member at IRH. We were always treated with honest and compassion. Every nurse and doctor went above and beyond to explain medicine, prodedures, etc. We always felt cared for and respected... We drove an hour and a half for every appointment, and we would do it again to be treated at IRH- with any of the doctors!
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkel was always open and honest about our course of action. If our numbers didn’t look great, he let us know and would lay out the next steps. When we moved from IUI to IVF he said we could try a few more IUI cycles if we’d like. I asked him if we could move forward with IVF, and he respected our wishes. I responded too well to medication during IVF, and he was honest about all my dosages. He managed each cycle wonderfully and always made us feel confident.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Go for it, even if it’s not the closest option. We drove an hour and a half for every appointment, and we would do it again to be treated at IRH- with any of the doctors!
Describe your experience with Institute for Reproductive Health.
I couldn’t think of a single weakness for any staff member at IRH. We were always treated with honest and compassion. Every nurse and doctor went above and beyond to explain medicine, prodedures, etc. We always felt cared for and respected
Describe Thomas Burwinkel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Health.
Dr. B strongly suggest a single embryo transfer, because our embryos were so strong and I didn’t have any issues myself.
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2017, Successful
NPS
9
NPS
10
Age 29 - 31
7 IUI
2 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I was able to ask any question and it was answered honestly. When going through infertility, there are so many emotions going through your body and Dr Burwinkel listened carefully and never made me feel crazy. We approached every decision and plan as a team.... Dr burwinkel was very strong on only transfers g one due to how strong the embryos were growing and splitting. We agreed with the decision
The clinic [Institute for Reproductive Health] is very profession and is easy to get into fir consult. The staff and drs are caring and very knowledgeable. They listen to you and your expectations. Only weakness is that you have to leave a message and wait for them to call you back.... Nursing staff would let me cry and comfort me if results were negative. They also celebrated with me when results were positive.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
I was able to ask any question and it was answered honestly. When going through infertility, there are so many emotions going through your body and Dr Burwinkel listened carefully and never made me feel crazy. We approached every decision and plan as a team.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
To be honest and upfront to your expectations. With any dr, be in control of the situation.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
He took time with me and my husband and answered any questions we had
Describe your experience with the nursing staff at Institute for Reproductive Health.
Nursing staff would let me cry and comfort me if results were negative. They also celebrated with me when results were positive.
Describe your experience with Institute for Reproductive Health.
The clinic is very profession and is easy to get into fir consult. The staff and drs are caring and very knowledgeable. They listen to you and your expectations. Only weakness is that you have to leave a message and wait for them to call you back.
Describe Thomas Burwinkel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Health.
We only transferred one embryo at my successful transfer which resulted in a pregnancy. Dr burwinkel was very strong on only transfers g one due to how strong the embryos were growing and splitting. We agreed with the decision
9
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 42
Donor Eggs
Immunological
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Income $100K - $199K
3rd of 3 Docs
5 IUI With Other Docs
4 IVF With Other Docs
1 Embryo Freezing With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
In addition to estrogen and progesterone, he [Dr. Burwinkel] had me take a few other things prior to my embryo transfer through hearing heartbeats that stopped my body from attacking or rejecting the embryos...He was the 1st of 3 fertility Drs to truly listen to my symptoms/ past experiences/ concerns that my uterus or immune system was fighting off my embryos as though they were a bad. His resulting protocol allowed me to get far enough along to hear a heartbeat for the first time in almost 17 years of trying! That pregnancy ended in a miscarriage, but the very next transfer, our second attempt with his new protocol resulted in the live births of my twins.
I just wish there was a better flow of information and patient understanding of who does what between the " regular" versus "IVF" side. Also, I wish the nurses would call you back more quickly from the "Regular" side...Their onsite (Rookwood location) lab is wonderful. Also, head nurse Lizzie is a wonderful encouraging resource...In addition to estrogen and progesterone, he [Dr. Thomas Burwinkel] had me take a few other things prior to my embryo transfer through hearing heartbeats that stopped my body from attacking or rejecting the embryos.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
He was the 1st of 3 fertility Drs to truly listen to my symptoms/ past experiences/ concerns that my uterus or immune system was fighting off my embryos as though they were a bad. His resulting protocol allowed me to get far enough along to hear a heartbeat for the first time in almost 17 years of trying! That pregnancy ended in a miscarriage, but the very next transfer, our second attempt with his new protocol resulted in the live births of my twins.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Tell him everything, no matter how crazy or embarrassing.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
He, and his nurse Heather, never rushed me, acted like they cared about my success, heard me out regarding all questions and concerns.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
In addition to estrogen and progesterone, he had me take a few other things prior to my embryo transfer through hearing heartbeats that stopped my body from attacking or rejecting the embryos.
Describe your experience with Institute for Reproductive Health.
Their onsite (Rookwood location) lab is wonderful. Also, head nurse Lizzie is a wonderful encouraging resource.
What specific things went wrong at Institute for Reproductive Health?
  • Failed to call with results
Describe the specific things that went wrong at Institute for Reproductive Health.
I just wish there was a better flow of information and patient understanding of who does what between the " regular" versus "IVF" side. Also, I wish the nurses would call you back more quickly from the "Regular" side.
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
West Chester
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2015, Successful
NPS
10
NPS
10
Age 31
2 IUI
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Excellent doctor [Dr. Thomas Burwinkel], very caring and professional. Sat and talked us through every step and told us what to expect every single time we went to visit. He told us exactly when to come back and exactly what to do in between each visit.... We did 3 rounds of clomid and 2 rounds of IUI before becoming pregnant with twins.
[Institute for Reproductive Health-Cincinnati's] Strengths: returned calls in a timely manner, office is open 7 days a week, never have to worry about “ovulating time” and if a doctor will be there or not, office was clean and fully staffed all the time... [The nursing staff was] Excellent! Followed up and called me after each treatment, called me promptly with all test results. Helped schedule all of my appointments in a timely manner
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Excellent doctor, very caring and professional. Sat and talked us through every step and told us what to expect every single time we went to visit. He told us exactly when to come back and exactly what to do in between each visit.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Follow his directions and don’t give up hope.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
Told us why we couldn’t get pregnant, told us how to fix the problem, walked us through each process with detail.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
We did 3 rounds of clomid and 2 rounds of IUI before becoming pregnant with twins.
Describe your experience with the nursing staff at Institute for Reproductive Health.
Excellent! Followed up and called me after each treatment, called me promptly with all test results. Helped schedule all of my appointments in a timely manner
Describe your experience with Institute for Reproductive Health.
Strengths: returned calls in a timely manner, office is open 7 days a week, never have to worry about “ovulating time” and if a doctor will be there or not, office was clean and fully staffed all the time
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
Paid for shots and medicine
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
2011 - 2013, Successful
NPS
10
NPS
10
Age 30 - 32
8 IUI
PCOS
Tubal Blockage
Recurrent Pregnancy Loss
European
Income $50K - $99K
Teacher
3rd of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. B [Thomas Burwinkel] called me at home after hours in response to an email. Helped me locate financial assistance for my IVF meds. Always real, but compassionate. Very proactive in treatment and diagnoses.... Dr. B was super compassionate and proactive. He was supportive when I needed a break after my second miscarriage. Ordered a round of tests immediately. After my third, ordered the HSG. I couldn't have had a more proactive doctor
[Institute for Reproductive Health-Cincinnati has] 3 Offices to chose from and schedule with. 3 amazing doctors. Compassionate community. In person and online support groups. Evening and weekend hours. Return calls in less than 24 hours. They are amazing.... Kristy, Dr. B's nurse, was super compassionate. Brought my tissues when we lost our second pregnancy (first under their care) and had become a "friend" following my twins.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Dr. B was super compassionate and proactive. He was supportive when I needed a break after my second miscarriage. Ordered a round of tests immediately. After my third, ordered the HSG. I couldn't have had a more proactive doctor.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Book an appointment NOW!
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
Dr. B called me at home after hours in response to an email. Helped me locate financial assistance for my IVF meds. Always real, but compassionate. Very proactive in treatment and diagnoses.
Describe your experience with the nursing staff at Institute for Reproductive Health.
Kristy, Dr. B's nurse, was super compassionate. Brought my tissues when we lost our second pregnancy (first under their care) and had become a "friend" following my twins.
Describe your experience with Institute for Reproductive Health.
3 Offices to chose from and schedule with. 3 amazing doctors. Compassionate community. In person and online support groups. Evening and weekend hours. Return calls in less than 24 hours. They are amazing.
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Unsuccessful
NPS
10
NPS
10
Age 42
3 IVF
Male Factor
European
Income $100K - $199K
Professor
1st of 2 Docs
12 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I was disappointed that 3 ivf cycles didn't work but he [Dr. Thomas Burwinkel] was very compassionate. He encouraged donor embryos but I wasn't receptive to that. He is top notch. He focused on my emotional recovery after miscarriages as well as physical recovery...He was very patient, kind, and warm...Antagonist protocol
Sometimes you feel like a number [at Institute for Reproductive Health] especially after a failed cycle...Ivf cycle with icsi about $15000...There are a lot of patients so sometimes I had to follow up if something was missing or timing of appointments was off...Once the prescriptions weren't called in and a drug was missing but that could been the pharmacy...
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
I was disappointed that 3 ivf cycles didn't work but he was very compassionate. He encouraged donor embryos but I wasn't receptive to that. He is top notch. He focused on my emotional recovery after miscarriages as well as physical recovery
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Ask questions
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
He was very patient, kind, and warm
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
Antagonist protocol
Describe your experience with your nurse at Institute for Reproductive Health.
There are a lot of patients so sometimes I had to follow up if something was missing or timing of appointments was off
Describe your experience with Institute for Reproductive Health.
Sometimes you feel like a number especially after a failed cycle
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
Ivf cycle with icsi about $15000
What specific things went wrong at Institute for Reproductive Health?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Institute for Reproductive Health.
Once the prescriptions weren't called in and a drug was missing but that could been the pharmacy
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2012 - 2014, Successful
NPS
10
NPS
10
Age 29 - 31
4 IUI
2 IVF
Anovulation
Diminished Ovarian Reserve
Endometriosis
European
Income $100K - $199K
Business Executive
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We enjoyed working with Dr. Burwinkel and felt he was very honest and helpful....Dr. B made sure to ask how we were doing throughout the journey and to make sure we understood the process....Dr. Burwinkel was not as outgoing/personable as some of the other doctors in the practice [Cincinnati Fertility] but I appreciated that. He was there to work with us - establish a plan for us and guide us through it - which he did very well.
We enjoyed working with Dr. Burwinkel and felt he was very honest and helpful....Dr. B made sure to ask how we were doing throughout the journey and to make sure we understood the process....Dr. Burwinkel was not as outgoing/personable as some of the other doctors in the practice [Cincinnati Fertility] but I appreciated that. He was there to work with us - establish a plan for us and guide us through it - which he did very well.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
We enjoyed working with Dr. Burwinkel and felt he was very honest and helpful.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkel was not as outgoing/personable as some of the other doctors in the practice but I appreciated that. He was there to work with us - establish a plan for us and guide us through it - which he did very well.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
Dr. B made sure to ask how we were doing throughout the journey and to make sure we understood the process.
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
5
NPS
7
Age 26 - 27
5 IUI
PCOS
European
Income $50K - $99K
Nurse or HC Services
1st of 4 Docs
5 IUI With Other Docs
Doesn't Recommend
Neutral
Successful
Consultation he [Dr. Thomas Burwinkel] used words and communication that if I hadn’t already been trying for over a year wouldn’t of understood. I felt kind of talked down to. Felt like my opinions were not validated. Where the number comes more into play. I didn’t like beside manner. Very to the point and kind of quick...Going back to treatment now. I will Not pick him again...My 10 round for IUI I did daily shots, and a trigger shot.
There was limited nurses at the West Chester location [of Institute for Reproductive Health]. Mainly, 2 nurses. A lot of times I had to go to their other clinic for IUI. Actually, I think every time because that office isn’t equipped for it. I had great nurses at the West Chester location. I got to know one well, and she became a highlight of my visit. She became my cheerleader. Rookwood I didn’t know the nurses, well. Sometimes felt misunderstood.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Consultation he used words and communication that if I hadn’t already been trying for over a year wouldn’t of understood. I felt kind of talked down to. Felt like my opinions were not validated. Where the number comes more into play. I didn’t like beside manner. Very to the point and kind of quick. I know he cared about his patients. Going back to treatment now. I will Not pick him again.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
To ask questions. Speak up for yourself and advocate for yourself. You don’t like their advise seek a second opinion.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
Bed side manner poor. If I hadn’t come from another clinic I would not of known what they were talking about. Felt rushed. Felt like since I didn’t have a lot of money I wasn’t as important of a patient.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
I switched to this clinic because my insurance covered IUI. IVF wasn’t a financial option. Also prior clinic had 3 doctor changes on me in a year. I wanted the same doctor. I went to this place explaining I wasn’t ready for IVF and wanted to try longer with IUI cycles. After several attempts on pill form and it not working IUI’s. My 10 round for IUI I did daily shots, and a trigger shot. That round I had three eggs drop. That’s when I conceived my twin boys. This was also our last cycle before we were going to take a break. I had five rounds at another clinic of IUI and other treatments. I was emotionally exhausted at this point of two years trying. They were thinking on my 10th round to have me start considering IVF. We also were paying for my husbands part of IUI Because he was. It covered.
Describe your experience with the nursing staff at Institute for Reproductive Health.
There was limited nurses at the West Chester location. Mainly, 2 nurses. A lot of times I had to go to their other clinic for IUI. Actually, I think every time because that office isn’t equipped for it. I had great nurses at the West Chester location. I got to know one well, and she became a highlight of my visit. She became my cheerleader. Rookwood I didn’t know the nurses, well. Sometimes felt misunderstood.
Describe your experience with Institute for Reproductive Health.
Strengths- Facebook support group before you get pregnant. Then the support group after you get pregnant. This has been key for me. Other doctors I connected better with than my primary one at the clinic. My one nurse was amazinf. I became pregnant here and his towards the clinic and would recommend this clinic for that reason. Faculty is nice, clean, and pretty. They also do a bi yearly reunion for graduates with babies at the Cincinnati Zoo.
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
We made monthly payments to them. My husband was not covered at all for his part in the IUI and the testing of his speech. Now of my costly perscriptions were covered
What specific things went wrong at Institute for Reproductive Health?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Institute for Reproductive Health.
Poor communication in this clinic. When you call you mainly get voicemail and wait for someone to call you back. That is frustrating especially, when it comes to particular questions, Protcals, that are time limited.
5
Doctor
Thomas Burwinkel
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Institute for Reproductive Health
West Chester
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
8
NPS
9
Age 33
Unexplained
European
Income $50K - $99K
3rd of 3 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Burwinkel] Made a few dismissive agitated comments on the phone when a nurse insisted he called me. I never asked for him to call, i was fine with talking to the nurse but he ended it sayin lg ive talked 15 minutes to you i have patients which made me feel awkward...wants to run alot of tests that other doctors didn’t which is great if that’s the cure however expensive for us. He seems knowledgeable and curious and he definitely has a plan but is a little rigid when questioned about it.
Multiple locations [of Institute for Reproductive Health] is great and my husband said he has been to three analysis rooms and this was nicest. Weakness may be the phones how every department goes straight to voicemail. It seems unnecessary especially for just scheduling or paying a bill...[nurse] Seems organized and good at explaining doctors orders. I did have a few phone calls never returned though which made me feel uncomfortable like i was bothering them.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Seems very curious and wants to run alot of tests that other doctors didn’t which is great if that’s the cure however expensive for us. He seems knowledgeable and curious and he definitely has a plan but is a little rigid when questioned about it.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Just ask a lot of questions and see what is necessary treatment vs just a recommendation
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
Made a few dismissive agitated comments on the phone when a nurse insisted he called me. I never asked for him to call, i was fine with talking to the nurse but he ended it sayin lg ive talked 15 minutes to you i have patients which made me feel awkward
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
Estrogen priming to increase size of uterus
Describe your experience with the nursing staff at Institute for Reproductive Health.
Seems organized and good at explaining doctors orders. I did have a few phone calls never returned though which made me feel uncomfortable like i was bothering them.
Describe your experience with Institute for Reproductive Health.
Multiple locations is great and my husband said he has been to three analysis rooms and this was nicest. Weakness may be the phones how every department goes straight to voicemail. It seems unnecessary especially for just scheduling or paying a bill
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
Do not know yet but single retrival from 8-10k meds 4k
Describe Thomas Burwinkel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Health.
He has a standard of single for healthy younger patients
What specific things went wrong at Institute for Reproductive Health?
  • Lost paperwork
Describe the specific things that went wrong at Institute for Reproductive Health.
Just did not go through all of my paperwork told me two different things were missing that were actually there
8
Doctor
Thomas Burwinkel
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2018, Successful
NPS
9
NPS
9
Age 28 - 31
1 IVF
Male Factor
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Burwinkel was direct, but kind. He told us what we needed to do for the best chance of success and we followed his recommendations- he was correct down to the number of embryos he thought we could get and ultumatlely we were successful.... Dr. Burwinkel knows his stuff. I’m grateful he’s at IRH and to live so close by to such a successful clinic.
There are many nurses [at IRH] and everything is handled by phone through them. I’d like to see a nurse get assigned to each patient specifically for continuity of care. Otherwise they always return phone calls same day and are very kind.... They do have a voicemail system that takes all calls, so you have to go into it not expecting to talk to a person the first time you call. But when you are in treatment your voicemails are returned same day.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkel knows his stuff. I’m grateful he’s at IRH and to live so close by to such a successful clinic. I have not been surprised that nurses at my own OB’s office have shared that they’ve gone to IRH for their infertility treatment too. It’s known as the best place in this region.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Go into it appreciating an honest opinion. If he doesn’t think something will work (ie IUI) then appreciate that he doesn’t want to waste your time or money. We were grateful he had us go straight to IVF. It was incredibly costly, but absolutely worth it.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkel was direct, but kind. He told us what we needed to do for the best chance of success and we followed his recommendations- he was correct down to the number of embryos he thought we could get and ultumatlely we were successful.
Describe your experience with the nursing staff at Institute for Reproductive Health.
There are many nurses and everything is handled by phone through them. I’d like to see a nurse get assigned to each patient specifically for continuity of care. Otherwise they always return phone calls same day and are very kind.
Describe your experience with Institute for Reproductive Health.
It’s a very successful clinic. They are worth checking out for sure. They do have a voicemail system that takes all calls, so you have to go into it not expecting to talk to a person the first time you call. But when you are in treatment your voicemails are returned same day.
9
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2021, Successful
NPS
8
NPS
10
Age 30 - 34
1 IVF
PCOS
Tubal Blockage
Income $100K - $199K
Sales Representative
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Burwinkle cares about his patients as well as his staff. He takes the time to explain and makes sure you understand. When we graduated to my OBGYN we were a little sad because he made us feel like family...He was very helpful in questions and has good bedside manner...We wanted to use the last two embryos we had but Dr. Burwinkle advised us against it and I am happy he did. My risks would have been higher and being almost 6 months it is hard to get around now with one let a lone two.
The [Institute for Reproductive Health - Cincinnati] clinic is big and can be over whelming. Some of the staff are stand offish but I don't think they mean to be. Ask the staff a many questions that you may have. The staff will repeat themselves multiple times...The nursing staff were quick to respond to questions and also to help find solutions.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkle cares about his patients as well as his staff. He takes the time to explain and makes sure you understand. When we graduated to my OBGYN we were a little sad because he made us feel like family.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Ask as many questions
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
We seen Dr. Burwinkle originally in 2017 and at the time it was not right for us so we waited. When we seen him again in 2020 he treated us like we were just there. He was very helpful in questions and has good bedside manner
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
n/a
Describe your experience with the nursing staff at Institute for Reproductive Health.
The nursing staff were quick to respond to questions and also to help find solutions.
Describe your experience with Institute for Reproductive Health.
The clinic is big and can be over whelming. Some of the staff are stand offish but I don't think they mean to be. Ask the staff a many questions that you may have. The staff will repeat themselves multiple times.
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
$20,000 plus
Describe Thomas Burwinkel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Health.
We wanted to use the last two embryos we had but Dr. Burwinkle advised us against it and I am happy he did. My risks would have been higher and being almost 6 months it is hard to get around now with one let a lone two.
8
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
8
NPS
8
Age 27
PCOS
European
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Donor Sperm
LGBTQ
Neutral
Neutral
Success w/ Doc Too early to know
I feel like Dr.Burwinkel really did a good job of understanding our questions and answering them honestly and to full extent. I was not nervous to ask questions and he never once got frustrated with the number of questions that we had...he took the time out to answer any questions i or my husband had and did so gladly. He ensured we know the details of anything we asked...
The nurses [at Institute for Reproductive Health] were nice and also answered any questions we had to the fullest...The strengths of Institute for reproductive health would be the number of doctors they had with tons of experience, all together they have years upon years of experience in different fertility specialties...one cycle of IVF it is around $11,000 not including medications or donor sperm...
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
I feel like Dr.Burwinkel really did a good job of understanding our questions and answering them honestly and to full extent. I was not nervous to ask questions and he never once got frustrated with the number of questions that we had.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Take your questions on a list of paper!
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
I felt like a human because he took the time out to answer any questions i or my husband had and did so gladly. He ensured we know the details of anything we asked.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
N/A
Describe your experience with the nursing staff at Institute for Reproductive Health.
The nurses were nice and also answered any questions we had to the fullest.
Describe your experience with Institute for Reproductive Health.
The strengths of Institute for reproductive health would be the number of doctors they had with tons of experience, all together they have years upon years of experience in different fertility specialties.
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
I believe for one cycle of IVF it is around $11,000 not including medications or donor sperm.
Describe Thomas Burwinkel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Health.
N/A
8
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Institute for Reproductive Health
Florence
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
LGBTQ Care
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
2019, Consult
NPS
10
NPS
9
Age 34
European
Income $0 - $49K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I'm still in the middle of treatment [with Dr. Thomas Burwinkel], looking ahead for hsg and medicated IUI...He spoke to me personally and called me by name...was incredibly good at explaining things. He even wrote things out so that I could reference his notes on medicine to stop, other medicines to try instead, and which sperm banks should be best...Absolutely go for it. The first consultation will definitely put your mind at ease.
Just poor communication [at Institute for Reproductive Health]. Leaving a message for someone and waiting for a call back for time sensitive issues.. it's not awesome...An online communication system or app should be available. Calling and leaving a message and waiting for a call back? It's a stressful situation, but that makes it worse...I'm still in the middle of treatment [with Dr. Thomas Burwinkel], looking ahead for hsg and medicated IUI...He spoke to me personally and called me by name...was incredibly good at explaining things. He even wrote things out so that I could reference his notes on medicine to stop, other medicines to try instead, and which sperm banks should be best...Absolutely go for it. The first consultation will definitely put your mind at ease.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkel was incredibly good at explaining things. He even wrote things out so that I could reference his notes on medicine to stop, other medicines to try instead, and which sperm banks should be best.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Absolutely go for it. The first consultation will definitely put your mind at ease.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
He spoke to me personally and called me by name.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
I'm still in the middle of treatment, looking ahead for hsg and medicated IUI
Describe your experience with Institute for Reproductive Health.
Weaknesses would be their communication system. An online communication system or app should be available. Calling and leaving a message and waiting for a call back? It's a stressful situation, but that makes it worse.
What specific things went wrong at Institute for Reproductive Health?
  • Failed to call with results
Describe the specific things that went wrong at Institute for Reproductive Health.
Just poor communication. Leaving a message for someone and waiting for a call back for time sensitive issues.. it's not awesome.
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Institute for Reproductive Health
Florence
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2014 - 2016, Successful
NPS
10
NPS
10
Age 24 - 26
2 IUI
Male Factor
PCOS
Income $50K - $99K
1st of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Hes [Dr. Thomas Burwinkel] very nice, good bedside manners answers every question you have and tells you what to expect including percentages if necessary. Jokes around to make things feel less intense i actually miss seeing him and wish he was a practising OB for full pregnancy... Femara, gonal F, ovidrel and iui. I had atleast 2 follicles each time sometimes 3.
The only thing I did not like is no ine answers the phone [at IRH-Cincinnati]. You have to leave a message and wait for someone to call you back otherwise they are amazing. They get you in asap when its necessary for your treatement and they are pretty prompt on taking you back.... Hes [Dr. Thomas Burwinkel] very nice, good bedside manners answers every question you have and tells you what to expect including percentages if necessary. Jokes around to make things feel less intense i actually miss seeing him and wish he was a practising OB for full pregnancy
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Hes very nice, good bedside manners answers every question you have and tells you what to expect including percentages if necessary. Jokes around to make things feel less intense i actually miss seeing him and wish he was a practising OB for full pregnancy
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
Femara, gonal F, ovidrel and iui. I had atleast 2 follicles each time sometimes 3.
Describe your experience with Institute for Reproductive Health.
The only thing I did not like is no ine answers the phone. You have to leave a message and wait for someone to call you back otherwise they are amazing. They get you in asap when its necessary for your treatement and they are pretty prompt on taking you back.
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
6
NPS
8
Age 25 - 26
1 IVF
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
Dr. Burwinkle was very down to earth and was up-front and honest with us. Although our cycle was unsuccessful, Dr. Burwinkle made sure to call me personally the day of the results to ensure I was doing okay and to answer any questions we may have at that point. He knew he would be out of town the following week and wanted to be the one to talk to us about our treatment and concerns. I thought that was really nice...does have a good bedside manor but a slightly dry sense of humor so don’t expect him to paint a pretty picture- he is going to be honest (in a kind way) with you.
Our clinic [Institute for Reproductive Health] prefers to transfer single embryos...This process is hard, and I would go back to IRH in a heartbeat if the funds ever allow for it. I felt comfortable at all times and I think they truly want the best for all patients- a happy, healthy pregnancy...My favorite nurse, Katie, was wonderful...She made me feel so comfortable and safe during the whole process. As a nurse myself, I hope to make my patients feel as cared for as she did for me. The nursing staff is extremely busy but always did a good job returning phone calls, even if you feel like you call their office 100 times a day.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkle was down to earth and to the point. He communicated well about our treatment plan and was very kind after our failed cycle. He might have even used a light-hearted curse word once which made my husband feel at ease (haha). Although our results were not what we had hoped for, doctors are humans, and we know it’s a risky business anyway. I truly feel like Dr. Burwinkle had our best at heart to achieve a healthy pregnancy.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkle does have a good bedside manor but a slightly dry sense of humor so don’t expect him to paint a pretty picture- he is going to be honest (in a kind way) with you.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkle was very down to earth and was up-front and honest with us. Although our cycle was unsuccessful, Dr. Burwinkle made sure to call me personally the day of the results to ensure I was doing okay and to answer any questions we may have at that point. He knew he would be out of town the following week and wanted to be the one to talk to us about our treatment and concerns. I thought that was really nice.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
I have never been diagnosed with PCOS but my AMH level at the time of treatment was high. Because of that, we used a fairly low dose of injectable medications (Gonal F @ 125, a couple of doses of Cetrotide and Ovidrel). I produced approximately 8 follicles with 7 mature eggs of 4 fertilized. Unfortunately only one of them were able to be transferred and none left to freeze. Dr. Burwinkle stated after that he would increase the dose of medications in future cycles.
Describe your experience with the nursing staff at Institute for Reproductive Health.
My favorite nurse, Katie, was wonderful. She was the nurse who educated me on my last visit before egg retrieval and on the day of retrieval as well. She made me feel so comfortable and safe during the whole process. As a nurse myself, I hope to make my patients feel as cared for as she did for me. The nursing staff is extremely busy but always did a good job returning phone calls, even if you feel like you call their office 100 times a day.
Describe your experience with Institute for Reproductive Health.
This process is hard, and I would go back to IRH in a heartbeat if the funds ever allow for it. I felt comfortable at all times and I think they truly want the best for all patients- a happy, healthy pregnancy.
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
One full cycle including ICSI, medications, the whole nine yards, cost approximately $15,000.00.
Describe Thomas Burwinkel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Health.
Our clinic prefers to transfer single embryos which I was fine with at the time. Knowing what I know now, I wish we would have transferred more but hindsight is 50/50. No one to blame for that. I understand and respect the reasoning behind only transferring one embryo at a time based on a fairly healthy and hopeful scenario.
6
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 28 - 29
2 IUI
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My husband has no medical background or experience and Dr. Burwinkel speaks to us in terms that he understands. He treats us in a way that makes us feel like he truly cares about us and is doing everything he can to help us start a family. I highly recommend Dr Burwinkel!...He has been great at answering any questions we have. I feel like he gives us his honest opinion of our treatment option...We started with using Letrozole, Ovidrel, and timed intercourse. I had taken Letrozole with my regular OB doctor and knew it worked but Dr. Burwinkel increased the dose and also continued Metformin I had previously been prescribed for PCOS. After 3 rounds of timed intercourse we moved on to IUI.
I was surprised by the cost in a good way! [Institute for Reproductive Health] is much more affordable than most clinics I have heard of which is important because my health insurance does not cover fertility treatment...The staff is amazing! They are always so caring and seem to truly want to make our dream of having a family a reality. They are always so helpful with any questions we have. The only weakness I can think of is contacting them. When you call the office you are sent to a voicemail where you are to leave a message and then they call back. They usually return my call quickly though.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkel is great! He is very kind but also does not sugar-coat things which I like. I feel like he gives us his honest opinion of our treatment options. He speaks to us like actual humans, not just a number or patient. My husband has no medical background or experience and Dr. Burwinkel speaks to us in terms that he understands. He treats us in a way that makes us feel like he truly cares about us and is doing everything he can to help us start a family. I highly recommend Dr Burwinkel!
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Have questions ready to ask before your appointment. He has been great at answering any questions we have. I feel like he gives us his honest opinion of our treatment options.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
I felt like he treated me like a human. I feel like he is truly doing everything he can to help us start a family. His bedside manner is great and talks to us like friends, not patients. I received not so great news from him over the phone after our first IUI and he told me he was praying for us. It really made me feel like he truly cared.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
We started with using Letrozole, Ovidrel, and timed intercourse. I had taken Letrozole with my regular OB doctor and knew it worked but Dr. Burwinkel increased the dose and also continued Metformin I had previously been prescribed for PCOS. After 3 rounds of timed intercourse we moved on to IUI.
Describe your experience with the nursing staff at Institute for Reproductive Health.
The nurses are great with answering any questions I have and returning my calls promptly. They always seem so caring and compassionate.
Describe your experience with Institute for Reproductive Health.
The staff is amazing! They are always so caring and seem to truly want to make our dream of having a family a reality. They are always so helpful with any questions we have. The only weakness I can think of is contacting them. When you call the office you are sent to a voicemail where you are to leave a message and then they call back. They usually return my call quickly though.
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
I was surprised by the cost in a good way! Much more affordable than most clinics I have heard of which is important because my health insurance does not cover fertility treatment.
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Institute for Reproductive Health
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2018, Unsuccessful
NPS
10
NPS
10
Age 33 - 39
1 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Burwinkel was always extremely patient. It didn’t matter how many questions we had or how many times we may have asked the same questions, he was always willing to answer them honestly and break down the answer to help us understand the process better, if necessary...was always available for whatever we needed. He never rushed our visits, he was kind and patient, he was always thorough in explanation of drugs, procedures, next steps, risks, and outcome probability. I had to have a surgery at a local hospital and Dr. Burwinkel was right there updating my husband and performing the surgery before going into the clinic for the day. We couldn’t have had better care.
We had great experiences at IRH, but we did have some troubles getting timely test results and figuring out how to pay our bills. I understand that my husband and I are different people and we have separate files, but it was like our files weren’t referenced with the other. It took a few days to get any answers about my husband’s SA. They didn’t call him. We called them and they couldn’t find anything to tell us. I found that part of the process to be a bit exhausting. It was a lot of back and forth with the office to get the answers that they said they were going to call us with several days earlier. I do understand that they’re busy and all we needed was for someone to give us a realistic timeline and we would’ve been less frustrated. Other than that, we had a solid “10” experience.
How was your experience with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkel was always available for whatever we needed. He never rushed our visits, he was kind and patient, he was always thorough in explanation of drugs, procedures, next steps, risks, and outcome probability. I had to have a surgery at a local hospital and Dr. Burwinkel was right there updating my husband and performing the surgery before going into the clinic for the day. We couldn’t have had better care.
What's one piece of advice would you give a prospective patient of Thomas Burwinkel at Institute for Reproductive Health?
Don’t be afraid to ask questions and express your concerns. He will address any concern you have as many times as you need.
During treatment, were you treated like a number or a human with Thomas Burwinkel at Institute for Reproductive Health?
Dr. Burwinkel was always extremely patient. It didn’t matter how many questions we had or how many times we may have asked the same questions, he was always willing to answer them honestly and break down the answer to help us understand the process better, if necessary.
Describe the protocols Thomas Burwinkel used in your cycles at Institute for Reproductive Health and their degree of success.
We started with a routine clomid cycle with an ovidrel trigger because my cycles were normal and everything seemed to be “okay” with us. After that cycle failed, I had a hysteroscopy which showed some uterine polyps. Not long after I had a polypectomy and D&C to remove the polyps and thin out my uterine lining. Once that healed, we went back for another clomid cycle + IUI and that also failed. By this time, we had spent a lot of money out of pocket and had to take a break to recover.
Describe your experience with the nursing staff at Institute for Reproductive Health.
The nursing staff was always very friendly and efficient. They were always helpful in the office and always available for a chat over the phone if we had questions. I never felt like I was being ignored or put off in person or over the phone. Knowing that every patient is a priority put my mind at ease.
Describe your experience with Institute for Reproductive Health.
We had great experiences at IRH, but we did have some troubles getting timely test results and figuring out how to pay our bills. I understand that my husband and I are different people and we have separate files, but it was like our files weren’t referenced with the other. It took a few days to get any answers about my husband’s SA. They didn’t call him. We called them and they couldn’t find anything to tell us. I found that part of the process to be a bit exhausting. It was a lot of back and forth with the office to get the answers that they said they were going to call us with several days earlier. I do understand that they’re busy and all we needed was for someone to give us a realistic timeline and we would’ve been less frustrated. Other than that, we had a solid “10” experience.
Describe the costs associated with your care under Thomas Burwinkel at Institute for Reproductive Health.
I honestly can’t remember. We spent a lot of money in a short period of time, but I can’t remember any specifics.
What specific things went wrong at Institute for Reproductive Health?
  • Failed to call with results
Describe the specific things that went wrong at Institute for Reproductive Health.
As I mentioned earlier in the review, we had a hard time getting timely test results. We were told that we would receive a phone call in a specific amount of time and we almost always had to call to request results and then wait longer to finally receive a call back.
10
Doctor
Thomas Burwinkel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Health
West Chester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5