Rated 9.4
Strongly recommend: 90%Neutral: 7%Don't recommend: 3%9.4
90% strongly recommend
26 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.6
8.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Loyola U.
Residency
U. of North Carolina
Fellowship
U. of North Carolina

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Ursula Balthazar works at

Aspire Fertility (formerly RMA of Texas)
Rated 9.2
Strongly recommend: 82%Neutral: 13%Don't recommend: 5%9.2

At 1 office

San Antonio - Stone Oak
19296 Stone Oak Pkwy
San Antonio, TX 78258
210.337.845
Explore Clinic

2 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
7
NPS
7
Age 32
1 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
European
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
2 IVF With Other Docs
Neutral
Neutral
Unsuccessful
[Dr. Balthazar] has a specific protocol she uses for many of her patients-one she developed and has had success with. It's a lower dosage of medications with estrogen priming before, and including letrozole and HGH. We were open to trying this protocol with my diminished ovarian reserve, and had decent success retrieval wise...We only saw her at one or two monitoring appointments and for transfer. It would have meant more as a patient to be able to see your assigned physician with each appointment a doctor is involved, not the other doctors in the practice.
As a whole the staff here [at Aspire Fertility] are very friendly and welcoming. We did not care for the entire team of doctors approach to cycles where doctors are assigned days for retrievals, transfers, monitoring, etc. We would prefer being able to see our assigned doctor with each visit requiring a doctor...They had packages for IVF cycles depending on what all you wanted (PGS testing or not, frozen transfer, etc)
How was your experience with Ursula Balthazar at Aspire Fertility (formerly RMA of Texas)?
Dr. B is very energetic and has such a positive energy with her patients. That positive energy was appreciated at our consultation and getting started with our IVF cycle. We only saw her at one or two monitoring appointments and for transfer. It would have meant more as a patient to be able to see your assigned physician with each appointment a doctor is involved, not the other doctors in the practice. She has a protocol that has worked for many patients, and we had decent success with it retrieval wise with my diminished ovarian reserve, however have had no success in transfer of either of the 2 embryos from that retrieval cycle. She feels strongly about fresh transfers and recommended that, rather than perform an ERA biopsy prior to doing a frozen transfer. We have later found that an ERA showed a shift window of receptivity and additional progesterone needed with a new RE. Overall, Dr. B is a wonderful person and doctor with a great attitude. I would hope she would be more open to including her patient's requests in their treatment especially those who have already had unsuccessful treatment elsewhere. To someone who is just starting out, Dr. B is a wonderful place to begin treatment. For any cases that need further personalization, I would recommend seeking treatment elsewhere.
What's one piece of advice would you give a prospective patient of Ursula Balthazar at Aspire Fertility (formerly RMA of Texas)?
Be prepared to see multiple physicians during the course of your treatment. We loved getting to see Dr. B, but only saw her a few times during our IVF cycle. You end up meeting all of the physicians at the practice through this process, however, I feel this makes the experience less individualized and less personal with your doctor. Something that is key in my opinion during infertility treatment. Dr. B has a warm energetic personality-she was encouraging and always positive.
During treatment, were you treated like a number or a human with Ursula Balthazar at Aspire Fertility (formerly RMA of Texas)?
Staff at the clinic were warm and friendly. The front desk staff were always helpful with questions and scheduling appointments.
Describe the protocols Ursula Balthazar used in your cycles at Aspire Fertility (formerly RMA of Texas) and their degree of success.
Dr. B has a specific protocol she uses for many of her patients-one she developed and has had success with. It's a lower dosage of medications with estrogen priming before, and including letrozole and HGH. We were open to trying this protocol with my diminished ovarian reserve, and had decent success retrieval wise with 2 blasts out of 5 mature eggs retrieved and 3 fertilized. We did not PGS test, and unfortunately both embryos resulted in a failed transfer (2 separate transfers)
Describe your experience with your nurse at Aspire Fertility (formerly RMA of Texas). (Assigned nurse: Amy)
Amy was very responsive via email, friendly, and very organized. Even when needing to call for medications not going through to pharmacies she was patient and flexible. She made the process smooth and less stressful.
Describe your experience with Aspire Fertility (formerly RMA of Texas).
As a whole the staff here are very friendly and welcoming. We did not care for the entire team of doctors approach to cycles where doctors are assigned days for retrievals, transfers, monitoring, etc. We would prefer being able to see our assigned doctor with each visit requiring a doctor. Our retrieval was performed by another doctor at the practice and many monitoring appointments as well. This made the experience less personable and makes you feel a bit more like a number. Everyone was always friendly, that's just my personal opinion after already going through 2 previous IVF cycles at another clinic. Also, your spouse or partner will not be allowed back with you during transfer. This was a big dissatisfier for my husband and I, as this moment is something very special in the IVF process. Most clinics make this possible, providing the required PPE for them to wear while in the transfer area. Overall, I feel this clinic is a higher rated clinic than others, and would continue to be sought out by incorporating some of these changes. We had a an overall pleasant experience, all things considered, and even though our cycle was not successful.
Describe the costs associated with your care under Ursula Balthazar at Aspire Fertility (formerly RMA of Texas).
They had packages for IVF cycles depending on what all you wanted (PGS testing or not, frozen transfer, etc)
Describe Ursula Balthazar's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility (formerly RMA of Texas).
The lab here has very high standards for transferring embryos and freezing them. We had an early blast on day 5 that they would not allow us to transfer, and did not continue growing on day 6, so was discarded. This clinic is pretty adamant on elective single embryo transfers.
What specific things went wrong at Aspire Fertility (formerly RMA of Texas)?
  • Lost or damaged samples
Describe the specific things that went wrong at Aspire Fertility (formerly RMA of Texas).
There was a mixup when transferring embryos to another clinic. One embryo was "lost" briefly and not shipped with the other, due to being stored in a separate location. This was recognized quickly by the embryologist staff once I contacted them and inquired. There were no further issues and they were very receptive and helpful when the problem arose.
7
Doctor
Ursula Balthazar
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Aspire Fertility (formerly RMA of Texas)
San Antonio - Stone Oak
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
NPS
8
NPS
8
Age 33 - 36
3 IUI
1 IVF
1 Egg Freezing
1 Embryo Freezing
Poor Egg Quality
Uterine Fibroids
Unexplained
Income $100K - $199K
Marketer or PR
Neutral
Neutral
Unsuccessful
The Doctor [Dr. Ursula Balthazar] picked up on my reactions/questions and really got to know me...She is very positive, kind person. She knows how to sell her product and convince you it is the right thing. She is very accessible. Once she was on vacation and she emailed me back. She will sit down with you and explain for as long as you need it....Progesterone levels was an issue with me. with IUI it was vaginal pink pills with IVF it started to be progesterone shots and after looking at the levels we switched to a vaginal white pill twice a day. Now with the second IVF it will be the same white pills 3 times a day
[RMA of Texas - SA Stone Oak] nice, clean place. they have an acupuncturist at the office. the office is very busy. [Nurse] Amy has been available through text message at any time of the day. She doesn't always respond quickly but it is very convenient since they don't answer the phones...There was a charge everything i went in except for when we purchased the IVF package we paid upfront...The Doctor [Dr. Ursula Balthazar] picked up on my reactions/questions and really got to know me
How was your experience with Ursula Balthazar at Aspire Fertility (formerly RMA of Texas)?
She is very positive, kind person. She knows how to sell her product and convince you it is the right thing. She is very accessible. Once she was on vacation and she emailed me back. She will sit down with you and explain for as long as you need it.
What's one piece of advice would you give a prospective patient of Ursula Balthazar at Aspire Fertility (formerly RMA of Texas)?
Even though it seems like she is going to get you a baby she is not God
During treatment, were you treated like a number or a human with Ursula Balthazar at Aspire Fertility (formerly RMA of Texas)?
The Doctor picked up on my reactions/questions and really got to know me
Describe the protocols Ursula Balthazar used in your cycles at Aspire Fertility (formerly RMA of Texas) and their degree of success.
Birth control during the IVF process. Progesterone levels was an issue with me. with IUI it was vaginal pink pills with IVF it started to be progesterone shots and after looking at the levels we switched to a vaginal white pill twice a day. Now with the second IVF it will be the same white pills 3 times a day
Describe your experience with your nurse at Aspire Fertility (formerly RMA of Texas). (Assigned nurse: Lisa and Amy)
Amy has been available through text message at any time of the day. She doesn't always respond quickly but it is very convenient since they don't answer the phones
Describe your experience with Aspire Fertility (formerly RMA of Texas).
nice, clean place. they have an acupuncturist at the office. the office is very busy
Describe the costs associated with your care under Ursula Balthazar at Aspire Fertility (formerly RMA of Texas).
There was a charge everything i went in except for when we purchased the IVF package we paid upfront
Describe Ursula Balthazar's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility (formerly RMA of Texas).
She was happy to transfer 2 embryos one being perfect and the other being not fully ready but with 2 good day 3 frozen embryos she wants to only transfer 1 and 2 really wasnt an option
8
Doctor
Ursula Balthazar
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
8
Clinic
Aspire Fertility (formerly RMA of Texas)
San Antonio - Stone Oak
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5