Verified
This patient has provided documentation of treatment at this clinic.
2021, Unsuccessful
Review of
Within a year, I had one virtual visit with her [Dr. Flores]. She never returned phone calls, when I had appointments with her, she would send in another doctor as she brisked past me in the hallway. Despite requesting her presence, she declined to speak with me about concerns and her lack of attention to our care...Valerie was not attentive nor did she ever return calls...
The clinic [Yale University] seems so overrun that the staff are unable to keep up especially if you have concerns based on your medical history and statistical information. Messages aren't promptly responded to, medications are often delayed, appointments are last minute...The staff is cold, callus, disconnected, and oblivious at times to concerns expressed. The clinic isn't welcoming and you're identified by numbers. It is often crowded and feels very impersonal...
How was your experience with Valerie Flores at Yale University?
I was transferred to Valerie Flores after my gem of a physician moved to Texas to practice. Within a year, I had one virtual visit with her. She never returned phone calls, when I had appointments with her, she would send in another doctor as she brisked past me in the hallway. Despite requesting her presence, she declined to speak with me about concerns and her lack of attention to our care.
Valerie was not attentive nor did she ever return calls.
What's one piece of advice would you give a prospective patient of Valerie Flores at Yale University?
Beware! I'd suggest you seek a professional with experience and bed-side manners. One who will return your calls and not treat you like you're just another person in a fertility clinic.
During treatment, were you treated like a number or a human with Valerie Flores at Yale University?
I was transferred to Valerie Flores after my gem of a physician moved to Texas to practice. Within a year, I had one virtual visit with her. She never returned phone calls, when I had appointments with her, she would send in another doctor as she brisked past me in the hallway. Despite requesting her presence, she declined to speak with me about concerns and her lack of attention to our care.
Describe your experience with the nursing staff at Yale University.
Nursing staff who were assigned to the previous team (Dr. Stephen Collins) was excellent. However, when he left the nurses changed "teams". The nurses were dry in their correspondence. They would readessages sent through MyChart, however, fail to respond to them. One could tell based on their demeanor, this was just a job for them. Additionally, it seems on my experience and what I've seen, they do not care about the care of minority women.
Describe your experience with Yale University.
If you are a woman of color, do not go here. The staff is cold, callus, disconnected, and oblivious at times to concerns expressed. The clinic isn't welcoming and you're identified by numbers. It is often crowded and feels very impersonal.
Describe Valerie Flores's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Yale University.
Valerie Flores did not discuss any of this with me. Thankfully, I maintained a great relationship with my first physician that relocated who explained this.
What specific things went wrong at Yale University?
- Lost paperwork
- Lost appointments
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Lost results
- Provided conflicting information
- Failed to convey critical information
- Failed to consider drug intolerance
Describe the specific things that went wrong at Yale University.
The clinic seems so overrun that the staff are unable to keep up especially if you have concerns based on your medical history and statistical information. Messages aren't promptly responded to, medications are often delayed, appointments are last minute.
Review of