Rated 8.6
Strongly recommend: 78%Neutral: 9%Don't recommend: 12%8.6
78% strongly recommend
31 reviews
Humanity
8
8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.5
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.6
7.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Baylor
Residency
Baylor
Fellowship
Wayne State

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Vicki Schnell works at

Shady Grove Fertility Houston (formerly CORM)
Rated 9
Strongly recommend: 80%Neutral: 11%Don't recommend: 9%9

At 3 offices

Beaumont
2344 Dowlen Road
Beaumont, TX 77706
409.898.1603
Houston
7400 Fannin St
Houston, TX 77054
(713) 790-9900
Webster
1015 Medical Center Blvd
Webster, TX 77598
(281) 332-0073
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Explore Clinic

31 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, 5 Eggs Frozen
NPS
0
NPS
0
Age 37 - 38
1 Egg Freezing
South Asian
Income $100K - $199K
Professor
Doesn't Recommend
Doesn't Recommend
Unsuccessful
once I started stimulation, I never heard from the doctor [Dr. Vicki Schnell] and never got information about the results of ultrasounds and blood testing--info about sizes were posted on the portal, but I had no understanding of the numbers and they were never explained...she didn't seem to be paying a whole lot of attention to my case, there was never any such information shared with me, or any discussions about what I'd like to do...She was very personable, but rushed through explanations. Being extra friendly and enthusiastic turned to disappearance once I had my baseline.
You might deal with completely different people each time [at CORM]. It doesn't seem they communicate well amongst themselves, and they definitely don't communicate with you. The doctor is hardly present in the most stressful parts (i.e., the whole cycle)...My baseline was done by a trainee without me knowing, then a trainer entering halfway through, not introducing themself, and both talking about technique while taking a really long time as if I wasn't even there, or they weren't using my vagina and ovaries. There was no result communicated, verbally or electronically. Later, once I started stimulation, I never heard from the doctor and never got information about the results of ultrasounds and blood testing--info about sizes were posted on the portal, but I had no understanding of the numbers and they were never explained.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She was very personable, but rushed through explanations. Being extra friendly and enthusiastic turned to disappearance once I had my baseline. When I raised concerns with her she had quick irrelevant excuses, like "well that nurse is having a hard time at home, she's going to school and has all these kids," or saying that "well most women are already informed about how to read portal results because they do a lot of research and have support there, but i guess with egg freezing it's not the same." When I mentioned the awful experienced of having a trainee do my baseline ultrasound with no notification and taking forever, she blamed the techs being young and immature, and said she was glad to know this, but when I went in for the next ultrasound the same trainee walked in! I never saw her after initial consultations, and even while she claimed there is always a nurse around to talk to after ultrasounds, there was never anyone. I have no idea why she chose the protocols she did, why she made the one adjustment she made, and what went into any decision, such as timing the trigger shot. She only had me go in twice for monitoring. During the consultation she raved about my AMH and how many follicles I had for my age, and that I wouldn't have to worry about more than one cycle of freezing--so why would it not occur to her to say something when only 6 eggs were responding? I really don't even know if she actually paid any attention, and when I saw her after the retrieval, she was totally oblivious and had to look up my results.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Don't go. If you feel anything is a warning signal about her professionalism or preparation, believe your gut. She's nice and personable, but that means nothing in terms of actual outcomes. The moment she brushes off a comment or concern, or rushes through an explanation, you should believe what you heard and leave.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
At first I felt like a human, but that stopped once I was into the cycle and about to start stimulation. My baseline was done by a trainee without me knowing, then a trainer entering halfway through, not introducing themself, and both talking about technique while taking a really long time as if I wasn't even there, or they weren't using my vagina and ovaries. There was no result communicated, verbally or electronically. Later, once I started stimulation, I never heard from the doctor and never got information about the results of ultrasounds and blood testing--info about sizes were posted on the portal, but I had no understanding of the numbers and they were never explained. There was no nurse or doctor available during my ultrasounds, and only a follow up call from the nurse with instructions, but no info on what was happening with my eggs or what it meant. I asked multiple times by leaving a message with nurse triage (the only way to reach them) about the results, and only once on pressing the issue did the nurse give me a set of numbers (size) that explained nothing. I only went in for monitoring twice. When I called with questions about meds or anything, I'd sometimes get an impatient nurse who said things like "you should know how to mix medications by now"…even though I had been told I'd receive another training before the trigger shot. Another doctor performed the retrieval (expected) and literally stopped in the door for 3 seconds, said hi and asked no questions and offered no info, and I never saw him again. They booked me a follow up with the doc who did the procedure but who wasn't my doctor. When I told them he wasn't my doctor, they booked a followup with my doctor a full 3 weeks later. Because I was experiencing a lot of dizziness a week later, they had me come in early and I told the doctor all my concerns, but then I was referred to a customer care person and never again had any interaction with any doctors. They kept making me repeat all the things that were problematic (agreeing that all of it was problematic), collecting information for "quality control" but in the end did nothing to actually benefit me. Oh, and of course the lack of info about my ultrasound results were suspicious because I expected a much higher number of eggs, so when they saw that wasn't panning out, you'd think they'd tell me something. But since I never saw my Doctor once I'd started stimulation, and she didn't seem to be paying a whole lot of attention to my case, there was never any such information shared with me, or any discussions about what I'd like to do.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
There were no rationales offered to me, and no info once I started stimulation. After first ultrasound (I started with 300 units Gonal F), I was to increase gonal f to 450 units daily. Didn't do another ultrasound until the 4th day after that, when I was told to trigger the next day. Met no actual nurses or doctors that whole time. There was no rationale given.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
There was one who was incredibly thorough and kind but I never met her and only communicated with her by Skype and email for information. The ones I dealt with once the cycle started were random and non-communicative, and one was even callous when answering my request for instructions.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
You might deal with completely different people each time. It doesn't seem they communicate well amongst themselves, and they definitely don't communicate with you. The doctor is hardly present in the most stressful parts (i.e., the whole cycle). They would claim that "they always" do this or that, but don't. For example, I was given a quick review of how to do the trigger shot with the rest of my medicine training, but told they always go over that before I'd have to do it--never went over it, and I was shamed for calling nurse triage for information. I felt like I was bothering them.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
$7500 for the egg freezing procedure. $40 for first appt (copay). Some copays on initial testing. Medication was purchased elsewhere.
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility Houston (formerly CORM).
I already explained in my other answers. 1) none of my ultrasounds were explained, i wasn't informed that results during stims were disappointing, and i was given barely any information, choices, or autonomy during the process 2) some nurses were rude, shaming or made mistakes (I was was given conflicting instructions on meds to take) 3) techs were unprofessional and did not respect my rights to know who they were and what they were doing, treating my body like an training grounds. 4) doctor brushed off any errors, never really seemed to be paying attention to my case, and getting 5 frozen eggs out of 18 follicles, with no anticipated reasons for expecting such results, seems quite relevant to that lack of professionalism. 5) they admitted that all the things i found concerning were problems, when i told them, but they then used my time to take notes on their own process, but offered me nothing in return.
0
Doctor
Vicki Schnell
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
2 of 5
0
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Unexplained
Other
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Schnell] is very busy but was always very thorough with us and always said how much she wanted this to work since we had been through so much!...helped us get pregnant after 5 years of trying and two failed attempts at another clinic! She was very thorough and specific when going through all of our procedures and medicines...She used some different protocols and medicines that my other clinic did not use. We did do a mock cycle to see when my uterus was at its prime and I wasn’t on as much medicine as my previous cycles.
It felt like they [staff at CORM] were always on top Of everything! Very welcoming and supportive. I never felt like my questions were stupid and they always returned my calls in a timely manner! They were so accommodating. One time my mom was with me and my dad was in waiting room and they let them Both...in my room so they could see our baby on the screen! We are very pleased with the clinic!...They [nurses] were always smiling and positive! You could tell they enjoyed their jobs and wanted people to have success.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell and her staff helped us get pregnant after 5 years of trying and two failed attempts at another clinic! She was very thorough and specific when going through all of our procedures and medicines. She came highly recommended by friends and family. We are very thankful for her and her team and would recommend them to anyone!!
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She isn’t fluffy with bedside manner but she is very good at what she does and wants you to finally have tour dreams come true!
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She is very busy but was always very thorough with us and always said how much she wanted this to work since we had been through so much!
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
She used some different protocols and medicines that my other clinic did not use. We did do a mock cycle to see when my uterus was at its prime and I wasn’t on as much medicine as my previous cycles.
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM).
They were always smiling and positive! You could tell they enjoyed their jobs and wanted people to have success.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
It felt like they were always on top Of everything! Very welcoming and supportive. I never felt like my questions were stupid and they always returned my calls in a timely manner! They were so accommodating. One time my mom was with me and my dad was in waiting room and they let them Both cycle in my room so they could see our baby on the screen! We are very pleased with the clinic!
Describe your experience with your monitoring appointments at Shady Grove Fertility Houston (formerly CORM).
I’m a teacher and I felt like they did anything they could to work around my schedule!
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
We signed up for their Anniversary special so it was about 16k and free genetic testing on 10 embryos! Medicine was about another 4K!
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
We did want to put in two embryos but she was always very cautious about this and encouraged us to do a single embryo with higher chances of success. As much as we wanted to do two we trusted her opinion over our feelings!!
10
Doctor
Vicki Schnell
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2020, Unsuccessful
NPS
10
NPS
10
Age 27 - 33
2 IUI
3 IVF
Endometriosis
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Other
Income $100K - $199K
Teacher
1st of 3 Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr Schnell] collaborated with other doctors to make sure that she stays up to date on everything and has tried everything she can for her patients...always made us feel like a human. She has invested so much time in us and hasn’t given up on us after 6 years of trying to conceive. The only time I feel like a number is when we have to pay. I would have hoped that we would get discounts for spending so much money with them but that hasn’t happened. Other than that, I love Dr. Schnell and CORM...is absolutely the best in her field. I trust her with my whole heart.
There has been times where they [CORM] have told me that I owed a certain amount, then when I went back to pay, they told me owed more because I did not have the credit on the account that they told me I did. One time they cancelled my appointment and didn’t tell me, so I took off from work and went there to find out that I didn’t have an appointment....I love how they always make you feel comfortable and the majority of the staff remembers you as a person. This makes it feel very personable. I do feel like at times it is hard to get ahold of the nurses. This use to not be the case. It seems like the recent nurses would rather txt me answers to my questions than call me back, which I don’t like. All of the doctors here are amazing.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell is absolutely the best in her field. I trust her with my whole heart. She collaborated with other doctors to make sure that she stays up to date on everything and has tried everything she can for her patients.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Patience is the key
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell always made us feel like a human. She has invested so much time in us and hasn’t given up on us after 6 years of trying to conceive. The only time I feel like a number is when we have to pay. I would have hoped that we would get discounts for spending so much money with them but that hasn’t happened. Other than that, I love Dr. Schnell and CORM
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
Over the years I feel like this clinic has struggled with great nurses. There have only been 2 nurses that I have trusted over the 6 years I have been with them. They have moved these nurses to their other clinics ☹️. Some of their newer nurses have given me wrong information, which was terrible considering how sensitive and important every step of the process is. I feel like CORM has made adjustments when things like this has happened (those nurses no longer work there) but this is a field where you cannot make mistakes.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
I love how they always make you feel comfortable and the majority of the staff remembers you as a person. This makes it feel very personable. I do feel like at times it is hard to get ahold of the nurses. This use to not be the case. It seems like the recent nurses would rather txt me answers to my questions than call me back, which I don’t like. All of the doctors here are amazing.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Too much to say
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility Houston (formerly CORM).
There has been times where they have told me that I owed a certain amount, then when I went back to pay, they told me owed more because I did not have the credit on the account that they told me I did. One time they cancelled my appointment and didn’t tell me, so I took off from work and went there to find out that I didn’t have an appointment.
10
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 30
Male Factor
PCOS
Unexplained
Other
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Schnell] has been very thorough with our testing and trying to rule out things before we start a new cycle. When we had bad news earlier in the day from the embryologist she personally called me to check and see how I was doing. She has been kind and encouraging in our short time with her. I truly believe she cares about and invests in her patients.... She did a very extensive blood screening, we each had genetic testing done, she recommended us to get our embryos tested
I think the clinic [CORM] is in a great location, has some really awesome doctors, nurses, and staff. We haven’t been there long but I like the atmosphere when I am there....I also love that they have a social media and share a lot of helpful information and success stories!... I have been in for a lot of blood work and had a few different nurses but all have been very friendly and helpful when it comes to questions!
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
We have only been with her since January, we wanted a second opinion and she had a lot of recommendations from friends and family. She has been very thorough with our testing and trying to rule out things before we start a new cycle. When we had bad news earlier in the day from the embryologist she personally called me to check and see how I was doing. She has been kind and encouraging in our short time with her. I truly believe she cares about and invests in her patients.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She is very to the point but you can tell she cares!
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
A family member told her our story and she called us to set up an appointment. She gave me her cell phone number and told me to call or text her anytime.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
She did a very extensive blood screening, we each had genetic testing done, she recommended us to get our embryos tested since we had 3 already fail, she did a mock cycle where we had a hysteroscopy and an ERA biopsy. We are currently waiting on those results to see our next steps.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
I have been in for a lot of blood work and had a few different nurses but all have been very friendly and helpful when it comes to questions!
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
I think the clinic is in a great location, has some really awesome doctors, nurses, and staff. We haven’t been there long but I like the atmosphere when I am there. I have several friends who have had success stories with different doctors at this location and I am looking forward to ours! I also love that they have a social media and share a lot of helpful information and success stories! Although we haven’t been there long I would recommend them to those starting their journey.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Our insurance doesn’t cover very much and we have a high deductible. Our mock cycle was about $1800 with medicine and the procedure I believe. Our genetic testing was about $800, embryo testing about $2200, and random blood work.
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
We have not got this far in our conversations!
10
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
4
NPS
4
Age 31 - 32
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
European
Income $50K - $99K
Operations
2nd of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Scnhell is not exactly th most responsive person . Her bedside manners lack any sympothy and I feel like was rushed through every appointment I had . Also I only seen her twice to chat during the whole process from November 2017 till end of March 2018...she is very brash and seems to be uncaring...I can’t atress enough but DR SCHNELL has to be more upfront and involved . She is like this invisible hand moving things so you always have to guess is it her or Rns directions ... just not comforting at all
[CORM] Strength ...they run on time Weknasees - something got to be done with a stupid triage line . Get more experienced nurses . Your blood work personnel changes once every two months . The last one butchered my arm .... my calendar was wrong and that attention to the details could cost me much more if I didn’t catch it on time... . Communication and overall explanation is very poor...They are all ok just overworked and at times give confusing answers if any
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
I think as I mentioned before she is very brash and seems to be uncaring . I only went to see her because of a friend recommendation who got pregnant with her on IUI cycle but misscary later on . I wish she would meet with the patients more often or even check how ones doing . It is a grueling process and it nice to see that someone whom you just paid (not directly ) $$$$$$ would care to ring you and ask how things are going . Instead you play cat and mouse game of calling a triage line and waiting for a nurse to call back . If you have an emergency question like I had you wait for hours for someone to haves mercy and call you back . They always do but a lot of the time I was on the brick of a nervous breakdown or simply annoyed with that practice . As I said I feeel like she should show her face more . Once she saw me getting a blood work done I felt like she almost run away after seeing me . May be it is just her and being awkward with people but I know if I invest all I have financially and emotionally I need to see the same from the Dr as well . Well she ain’t that
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Go elsewhere , I am trying Perfetto next and after that a different clinic in different state . Houston doesn’t really have a good fertility clicnic. This is my second one .
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Scnhell is not exactly th most responsive person . Her bedside manners lack any sympothy and I feel like was rushed through every appointment I had . Also I only seen her twice to chat during the whole process from November 2017 till end of March 2018. He whole clinic is run by Rn’s and BCN’s who are nice but don’t have the same knowledge as a Dr would .
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
She first saw me in November after my failed IUI attempts at another clinic . She set things straight as weather we do more invasive IUI with injection previously only done with clomid or we go for IVF . Since my coverage was starting in January we decided to go agead and wait a few months prepping for the best IVF outcomes . Bunch of tests were ordered some used from the previous clinic like genetic testing. My man and FSH . Firstly in January my FSH was super high and no one wanted to admit but from what I know it is due to overdose of clomid at first clinic . So naturally it went down the next cycle and thank god to wheatgrass shots . So we started our journey - ultrasounds more blood work. Estrogen priming . Baseline showers a giant cyst . Set back . She put me on birhcontrol . Btw when I said she I mean nurses I have not talked to her ever since that November appointment . Cyst was gone the next cylcle and I stared my injections . Gonal-250 am and pm micro HCG pm hen after 7-8 days I think Cetrotite so 4 injections total . Ultrasounds , blood work etc . And a trigger shot which somehow my nurse filled in and out inside the gonal f box and I tossed it as I couldn’t see it . I had paniclalg called the clinic on a day of a trigger to find a replacement . Dr called me after almost 2 hours and couldn’t say much but sorry . Thank god I had an extra ovidrel from my last IUI so I triggered with that
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM). (Assigned nurse: Veronica)
Veronica matches Dr schnell personality . She sometimes very warm and some days I am scared to ask any questions and some I don’t even get to see her and BCN for Dr Perfetto subs for her . They are all ok just overworked and at times give confusing answers if any . For example my calendar was wrong and that attention to the details could cost me much more if I didn’t catch it on time
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
Strength - overall I fell better there than the previous clinic as you see smiley faces and they run on time Weknasees - something got to be done with a stupid triage line . Get more experienced nurses . Your blood work personnel changes once every two months . The last one butchered my arm . Also I can’t atress enough but DR SCHNELL has to be more upfront and involved . She is like this invisible hand moving things so you always have to guess is it her or Rns directions ... just not comforting at all
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Since my insurance paid some amount we are still in the process of submitting and approving claims . So far we have paid 4K but expecting more
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
I don’t think she ever said anything like that but nurse was saying one at a time
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility Houston (formerly CORM).
My chart wasn’t ready for me . I had a prior months chart to use until a. We one mid cycle was made for me . So I had to guess what to do and what day . My chart was wrong as well . Communication and overall explanation is very poor
4
Doctor
Vicki Schnell
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
4
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 28
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Schnell] really cared about our best interest and our specific situation that has led us to IVF ... we have to use a surrogate. ... Every time I walked into her office she knew me by name and knew my medical history by heart without ever having to refer back to my file ... My doctor advised she will only do single embryo transfer. ... She does tend to talk very fast but don’t be afraid to stop her and ask for an explanation or more detail. ...
The clinic [C.O.R.M.] is so helpfup. My insurance was denying my IVF because I had to use a surrogate and Dr Schnell’s team worked so hard to battle with my insurance and do everything they could to help get my treatment covered. ... They [nurses] were so caring about my safety and making sure I was comfortable ... I had a very tough schedule with work and traveling and she [nurse] managed to work around my schedule and make my IVF process happen within the timeline we wanted.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She really cared about our best interest and our specific situation that has led us to IVF. My husband and I decline to do genetic testing on ourselves because it was optional. We decided to do genetic testing on our embryos because that is all we really cared about. We even signed our consent forms stating we are refusing genetic testing on ourselves. Dr. Schnell asked us very politely why we refused our genetic testing. She was concerned because I am of Ashkenazi Jewish heritage and we carry specific genetic diseases. She explained further that the genetic testing on the embryos was not as detailed as the genetic testing we get on ourselves. She made us realize that it was in our and our future baby’s best interest to go the extra mile to make sure everything was okay. She really cared about us and our future baby.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She does tend to talk very fast but don’t be afraid to stop her and ask for an explanation or more detail. She will not hesitate to answer any and all questions and will really break everything down for you
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Every time I walked into her office she knew me by name and knew my medical history by heart without ever having to refer back to my file
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
We are currently going through IVF with egg freezing because we have to use a surrogate. Our IVF plan is to start me on birth control for about 2 weeks and then start self administered hormone injections. I will do hormone injections for about 2 weeks. Once my eggs are mature they will be removed for fertilization and freezing
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM). (Assigned nurse: Stefanie Plaunty)
She is amazing! She always responds with any questions that day if not within the hour. I had a very tough schedule with work and traveling and she managed to work around my schedule and make my IVF process happen within the timeline we wanted.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic is so helpfup. My insurance was denying my IVF because I had to use a surrogate and Dr Schnell’s team worked so hard to battle with my insurance and do everything they could to help get my treatment covered. The office was very clear on treatment costs which was nice because we knew upfront exactly what was expected and there were no surprises on payments. Also there was one visit I had where I was getting a lot of blood drawn because I was getting multiple tests done. They were so caring about my safety and making sure I was comfortable and if I ever felt dizzy they had extra staff on standby to offer cold towels and juice. Something that seemed so small really made me feel comfortable and confident in my choice of a fertility clinic
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Unfortunately by insurance denied by IVF treatment so all costs were out of pocket
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
My doctor advised she will only do single embryo transfer. This is because there is always a small chance of having twins or triplets or more and for the safety of her patient and future child she does not want to put any of us at an unnecessary risk. Complicates can always arise during pregnancy and increasing the odds of having multiple children at once can increase those risks
10
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Beaumont
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2014 - 2018, Unknown Success
NPS
7
NPS
5
Age 34 - 38
2 IVF
Endometriosis
Recurrent Pregnancy Loss
Other
Income $500K
Teacher
1st of 3 Docs
1 IUI With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
Don’t expect to see her [Dr. Schnell] at every appointment...THE second round included clomid and Gonal f. We also added centrotide on certain days towards the end. It resulted in 5 eggs, 4 viable, 1 fertilized but did not make it to blastocyst stage. The 3rd round included a lengthy time frame of Gonal f and a micro dose Lupron injection. This resulted in 4 eggs in which 1 fertilized and made it to a 5 day blastocyst graded 8AB...she will only transfer one embryo.
I feel that at CORM there are too many patients...I never have had just one nurse that has been assigned to me. There is always a different nurse who calls me and responds to my questions. All are real knowledgeable. They are just unorganized and do not communicate with one another. It has made this process hard on us at times...This experience has been hectic. No one ever seems to know what is going on with my case and I have to explain it to almost every nurse that calls me back.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Schnell is great. I love her as my doctor. As I mentioned before, she is too busy and we hardly were ever able to see her in person. We were always passed on to her other colleagues. When we have visited with her, she always tries to come up with different protocols that could work for my body and our needs.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Don’t expect to see her at every appointment.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
I feel that at CORM there are too many patients and Schnell is just too busy to handle each patient. We are then passed on to her colleagues for procedures or treatments. I love her. I think she is great. I’d just like to see her more.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
The first round included Gonal f and Cetrotide. That round failed and resulted in a IUI. THE second round included clomid and Gonal f. We also added centrotide on certain days towards the end. It resulted in 5 eggs, 4 viable, 1 fertilized but did not make it to blastocyst stage. The 3rd round included a lengthy time frame of Gonal f and a micro dose Lupron injection. This resulted in 4 eggs in which 1 fertilized and made it to a 5 day blastocyst graded 8AB.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
I never have had just one nurse that has been assigned to me. There is always a different nurse who calls me and responds to my questions. All are real knowledgeable. They are just unorganized and do not communicate with one another. It has made this process hard on us at times.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
Some of the receptionists are a little bit rude and have lost their patience with my husband. One of the newer clinics is highly u organized and the nurses and staff there do not seem to get along much.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Most was covered under our insurance. However, medications and injections have no been cheap.
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
I understand why she will only transfer one embryo.
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility Houston (formerly CORM).
This experience has been hectic. No one ever seems to know what is going on with my case and I have to explain it to almost every nurse that calls me back.
7
Doctor
Vicki Schnell
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 35
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $50K - $99K
Teacher
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
It is very obvious she [Dr. Schnell] has an extensive amount of experience helping people achieve their reproductive goals. She is attentive and very honest... I am very comfortable speaking with her about anything I am experiencing and she never brushes off my concerns. I am always given her undivided attention and my appointment is never rushed...After my first appointment Dr. Schnell noticed that I had Uterine Fibroids and recommended I have the 5 uterine fibroids removed via laparoscopic myomectomy. During surgery she also completed a hysteroscopy.
The nurses [at CORM] were very nice and attentive. They had a warm and inviting demeanor... The environment is like an office but has a feminine appeal. When you walk into the office you sign in through the computer. If it is your first visit you take a picture. This way the staff knows you by your face and you are not treated like a number...If your appointment is for 11:30 am they will begin the process at 11:30 am.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell is very kind and understanding. It is very obvious she has an extensive amount of experience helping people achieve their reproductive goals. She is attentive and very honest. I really appreciate her. I am very comfortable speaking with her about anything I am experiencing and she never brushes off my concerns. I am always given her undivided attention and my appointment is never rushed.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Prospective patients should listen to her advice and guidance. Feel free to trust her because she will do what is in your best interest.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Moment I walked in the office I was greeted and asked to sign in. Once I signed in I was called by name and spoke with at least 3 people during my visit. They were all personable, attentive and kind. They ensured they knew my previous information before speaking with me so we didn't have to waste time explaining anything. I feel very comfortable here. I am mostly appreciative that I am heard and Dr. Schnell, along with the nurses and all office workers, show empathy.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I am in the early stages. After my first appointment Dr. Schnell noticed that I had Uterine Fibroids and recommended I have the 5 uterine fibroids removed via laparoscopic myomectomy. During surgery she also completed a hysteroscopy. While in surgery she noticed that my fallopian tubes were fused together. She was able to open them. Unfortunately, I am left with scarred tubes making it hard for an egg to maneuver its way to my uterus. The only option now is IVF. This is the only way for me to conceive. The first step was for me attending an IVF seminar. Dr. Schnell is now waiting for me to get started with treatments. My only hold up is accessing the funds to begin the next steps. While we wait she gave me a calendar to mark ovulation. I take my body temperature the same time every month and I chart the start and end of my cycle. I must continue to do this until it I am prepared to begin the IVF process.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The nurses were very nice and attentive. They had a warm and inviting demeanor.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The Center of Reproductive Medicine is located in an office building in the outer parts of the medical center in Houston, Texas. The clinic is very nice and clean. The environment is like an office but has a feminine appeal. When you walk into the office you sign in through the computer. If it is your first visit you take a picture. This way the staff knows you by your face and you are not treated like a number. If your appointment is for 11:30 am they will begin the process at 11:30 am. You give a urine sample first, get bloodwork drawn (a full panel). Another nurse comes in and asks about any and all medical history that you may have, your partner, your parents and siblings. The third nurse prepares all of your information for the doctor. Once the doctor comes in she evaluates and gathers more information from you to come up with a plan of action. The doctor then has another nurse with her to complete a full evaluation and an ultrasound to see what is going on. . It is very comfortable, quiet and relaxing. Also, Snacks and water are given upon request. The only downside is the fee for parking.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Bloodwork- depends on panel office visit- normal insurance copy Laparoscopic Myomectomy Dr Fee after insurance-$850.00 Hospital Fee- $1800.00 Post-Op Visits- $300.00
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
During the IVF Seminar I was made aware that the clinic only does single embryo transfer.
10
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
0
NPS
2
Age 39
1 IVF
Unexplained
Other
Professor
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr Vicki Schnell] overestimated our chances of IVF working for us, giving us a 90% chance of success if we had a genetically normal embryo even with advanced maternal age (which now seems excessively high). She would tell my husband and I one thing and then not tell nursing staff during the course of our cycle and then the nursing staff would be confused when we asked about things. This added to significant stress during the cycle with lots of back and forth urgent communication. Finally, when we had our regroup after the failed cycle, she said the failure was solely due to my eggs and that there was no reason to do extra testing on sperm. She also had no knowledge about certain protocols potentially helping and went to look them up in the middle of our meeting...the same protocol I had success with at another clinic later. It also turns
The clinic [CORM in Webster] is clean and efficiently run. You feel welcomed and the overall atmosphere is comforting, which is nice. The billing department was wonderful as well. They keep on top of things and keep you informed about insurance coverage and fees. I also really liked the nursing staff...She [Dr. Vicki Schnell] overestimated our chances of IVF working for us, giving us a 90% chance of success if we had a genetically normal embryo even with advanced maternal age (which now seems excessively high). She would tell my husband and I one thing and then not tell nursing staff during the course of our cycle and then the nursing staff would be confused when we asked about things. This added to significant stress during the cycle with lots of back and forth urgent communication. Finally, when we had our regroup after the failed cycle, she said the failure was solely due to my eggs and that there was no reason to do extra testing o
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell is knowledgeable about her field and overall supportive, and I know that she has helped a lot of people, including others I know, especially younger friends. She always took time to answer all of our questions and was overall timely. However, she was somewhat disorganized. She would sometimes go over blood work and sometimes not. At times, I had to ask her to review it with us. Once she had blood work results back for two weeks and saw that she wanted to add a medication once she reviewed them but it was two weeks after the results were available on our portal. She overestimated our chances of IVF working for us, giving us a 90% chance of success if we had a genetically normal embryo even with advanced maternal age (which now seems excessively high). She would tell my husband and I one thing and then not tell nursing staff during the course of our cycle and then the nursing staff would be confused when we asked about things. This added to significant stress during the cycle with lots of back and forth urgent communication. Finally, when we had our regroup after the failed cycle, she said the failure was solely due to my eggs and that there was no reason to do extra testing on sperm. She also had no knowledge about certain protocols potentially helping and went to look them up in the middle of our meeting...the same protocol I had success with at another clinic later. It also turns out that the other clinic found that we had a significant sperm issue as well. When I asked how she felt about us getting a second opinion, she stated that she preferred we do so within her practice.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Do your research on IVF and other treatments so you can ask informed questions throughout the process.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
The overall staff at CORM are warm and friendly, and Dr. Schnell is for the most part, too. However, when it came to presenting results of our genetic testing, she told us about our multiple embryo abnormalities of our genetically tested blast with a very cheery tone over the phone after leaving a cheery voicemail that they were in, which was not supportive and quite upsetting for us.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
We did IVF, priming with birth control, and we used micro dose Ovidrel, Ganirelix, Follistim, and a trigger shot. We had far fewer eggs retrieved than anticipated and only had one abnormal blast. The rest of the embryos arrested after day three (after looking great on day three).
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM).
My primary nurse was really compassionate but often anxious, which added to the stress of the cycle.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic is clean and efficiently run. You feel welcomed and the overall atmosphere is comforting, which is nice. The billing department was wonderful as well. They keep on top of things and keep you informed about insurance coverage and fees. I also really liked the nursing staff.
Describe your experience with your monitoring appointments at Shady Grove Fertility Houston (formerly CORM).
Monitoring appointment were efficiently run.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Our insurance had a contract with them which was wonderful. We had only a few thousand in out of pocket costs.
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility Houston (formerly CORM).
One nurse told me wrong dosing on a medication and sometimes they had information that conflicted with what the doctor said, which resulted in confusion and stress.
0
Doctor
Vicki Schnell
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
2
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
9
NPS
10
Age 30 - 31
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Shnell is very good. She talks to me about all the different variables that could take place. She ordered lots of labs and did an ultra sound my first visit. She looked at my ovaries and told me they look good. She wanted to make sure everything was ok...She doesn’t leave things out just because you might not want to hear it. She’s very honest...She cares.
Everyone in the [CORM] office is great. They were very on top of my deductible and co pays with my insurance to make sure I would never over pay. They sat down and went over all the costs in detail. They are a very through team... have not found any weakness...I went into the clinic and they fit me in and were so amazing and compassionate and caring.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Shnell is very good. She talks to me about all the different variables that could take place. She ordered lots of labs and did an ultra sound my first visit. She looked at my ovaries and told me they look good. She wanted to make sure everything was ok.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Just be ready to hear it all. She doesn’t leave things out just because you might not want to hear it. She’s very honest.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She spent tons of time with me, went over every lab result, explained everything going on. Since the covid-19 she even had a phone conference with my husband and I about our results. She cares.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I have not started IVF yet. I just suffered a miscarriage and Dr. Shnell was the one who preformed the D&C for me and ran genetic testing on our son.
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM).
Everyone in the office is great. They were very on top of my deductible and co pays with my insurance to make sure I would never over pay. They sat down and went over all the costs in detail. They are a very through team!
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
I have not found any weakness. When I found an OB to take over once I hit 12 weeks, she did an ultrasound and found my son didn’t have a heartbeat. I went into the clinic and they fit me in and were so amazing and compassionate and caring. They made sure I could be fit i. The next morning and Dr. Shnell went over everything and how to make a decision on what to do next.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Very reasonable. Most of it went through my insurance.
9
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Beaumont
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
8
NPS
9
Age 29 - 30
Donor Sperm
Diminished Ovarian Reserve
Other
Income $50K - $99K
Teacher
3rd of 3 Docs
Donor Eggs With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Schnell is very straightforward and knowledgeable about infertility world. She doesn’t beat around the bush when it comes to possible outcomes and what she thinks will be best for your treatment....My husband and I were not candidates for IUI or IVF so after testing we were given the options of using an egg donor or pursing embryo adoption/donation. Dr. Schnell evaluated my uterus to make sure I could carry a baby
Our clinic [CORM] has been very efficient and trustworthy since we had our first appointment...There was one instance when a certain medication was not called in for me when I needed to start taking it. I simply called and asked about it and it was taken care of right away..The nursing staff has always been very helpful, organized and caring.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell is very straightforward and knowledgeable about infertility world. She doesn’t beat around the bush when it comes to possible outcomes and what she thinks will be best for your treatment. You can tell that she cares about her patients and that she tries her best to help them achieve their goal of starting a family.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Make sure to ask any questions you have and to be prepared to hear the facts of your situation
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr Schnell cares about her patients and does her best to be clear but also empathetic to your situation.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
My husband and I were not candidates for IUI or IVF so after testing we were given the options of using an egg donor or pursing embryo adoption/donation. Dr. Schnell evaluated my uterus to make sure I could carry a baby and gave us detailed information on what drugs I would have to take leading up to the embryo transfer.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The nursing staff has always been very helpful, organized and caring.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
Our clinic has been very efficient and trustworthy since we had our first appointment. They have helped us every step of the way and the staff has always been kind and considerate during our interactions.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
I have had to pay for my co-pay, some lab test, fertility medications, testing and the embryo transfer.
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility Houston (formerly CORM).
There was one instance when a certain medication was not called in for me when I needed to start taking it. I simply called and asked about it and it was taken care of right away
8
Doctor
Vicki Schnell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
9
Age 27
Latinx
Income $0 - $49K
IVF With Other Docs
LGBTQ
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr. Schnell was absolutely amazing. She explained everything very clearly and detailed. She made sure we understood and went into depth if we did not. She made sure we knew the risks and went over the blood work very detailed....She was able to get our genetic testing done. We did not get to go through the egg retrieval due to financial issues.... The nursing staff was caring but always had issues with scheduling.
The clinic [CORM] was organized. Very clean. Also, they made you feel very welcomed. The clinic was overall very nice and positive vibes. Everything had its place and you were able to know where everything was.... An appointment was made for my wife for blood work and we paid the copay. The lab worker wasn't there that day and she was told to come back even though we lived 40 minutes away.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell was absolutely amazing. She explained everything very clearly and detailed. She made sure we understood and went into depth if we did not. She made sure we knew the risks and went over the blood work very detailed.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Always as alot of questions. She will answer all
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Shnell was very detailed and cared about our questions.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
She was able to get our genetic testing done. We did not get to go through the egg retrieval due to financial issues.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The nursing staff was caring but always had issues with scheduling. They scheduled my wife and charged her copay for a lab that wasnt even done that day and she had to gi back and pay another copay.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic was organized. Very clean. Also, they made you feel very welcomed. The clinic was overall very nice and positive vibes. Everything had its place and you were able to know where everything was.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
We had insurance at the time that only covered labs and ultrasounds. For 3 labs and 2 ultrasounds we paid almost $300. We were quoted at 14,000.00 for reciprocal ivf.
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
We did not talk about that just yet.
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility Houston (formerly CORM).
An appointment was made for my wife for blood work and we paid the copay. The lab worker wasn't there that day and she was told to come back even though we lived 40 minutes away. She then had to get scheduled again and another copay was made.
8
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 28
Unexplained
Other
Other
Income $100K - $199K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Vicki Schnell] was very timely. I was able to speak to her within 10 to 15 mins. She was also very thorough. It was a lot of information to process and she made a point to stop here and there to make sure I didn't have any questions...We have done a few test. Blood, cultures, the ultrasound and the hsg test which found I had scarring and low AMH for my age. Our next plan of action is insemination or in vitro.
They [staff at CORM] offered their numbers in case I just needed someone to talk to which meant alot...All of her nurses were very kind but I remember one in particular. She was very compassionate. My husband had just started a new job and couldn't take off to make the appt so I went alone. I wasn't expecting bad news. She was very patient with me as I cried while trying to take in all the information.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She was very timely. I was able to speak to her within 10 to 15 mins. She was also very thorough. It was a lot of information to process and she made a point to stop here and there to make sure I didn't have any questions.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
None really. I feel like she takes care of her patients and I'd just let them know that.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Her and her staff were very kind. They offered their numbers in case I just needed someone to talk to which meant alot.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
We have done a few test. Blood, cultures, the ultrasound and the hsg test which found I had scarring and low AMH for my age. Our next plan of action is insemination or in vitro.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
All of her nurses were very kind but I remember one in particular. She was very compassionate. My husband had just started a new job and couldn't take off to make the appt so I went alone. I wasn't expecting bad news. She was very patient with me as I cried while trying to take in all the information.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
I can't really say any bad about this place. Everyone was really nice and seemed to enjoy their work. Billing was explained thoroughly. I signed in on their computer and was seen within 5 to 10 minutes of arriving.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Our first appointment was almost covered completely by our insurance. Only had to pay out of pocket 90. Then my husband unexpectedly lost his job so the next visit was 600
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
We haven't talked about it. I suppose we would talk about it once my husband and I have saved the money needed for the procedure.
10
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Beaumont
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2014 - 2018, Successful
NPS
8
NPS
7
Age 34 - 38
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
Professor
Fertility Medications With Other Docs
Neutral
Neutral
Successful
[Dr. Vicki Schnell is] Nice yet busy lady. Approachable...Very knowledgeable and goal oriented. She's very detailed...She's done 2 surgeries on me. One to unblock my tubes, which was successful as I got pregnant about 2 years later. But that pregnancy was ectopic. She did the surgery to remove the failed pregnancy and my tube. Now 2 years later, I'm ready to try iui or IVF... When the pregnancy failed, the office monitored me daily. I didn't want to do a DNC, and she agreed to surgery to identify the issue, which was an ectopic pregnancy. She even provided me her cellphone number days up to the surgery out of concern.
The clinic [CORM-Houston] is very nice. After my initial surgery to unblock my tubes, I did not see the office for nearly 2 years...However about 1.5 years later I got pregnant. I initially contacted the other office, but they where not open to seeing me since I convinced naturally, even tho the Dr is an RE. I called corm and they saw me every other day until my pregnancy was surgically removed due to it being ectopic...[Dr. Vicki Schnell is] Nice yet busy lady. Approachable
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Nice yet busy lady. Approachable. Throughout. Very knowledgeable and goal oriented. She's very detailed and knows how to make babies. I'm looking forward to trying to convince with her. She's done 2 surgeries on me. One to unblock my tubes, which was successful as I got pregnant about 2 years later. But that pregnancy was ectopic. She did the surgery to remove the failed pregnancy and my tube. Now 2 years later, I'm ready to try iui or IVF.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
None.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She is very busy, but caring and throughout. For my pregnancy her office started seeing me immediately. When the pregnancy failed, the office monitored me daily. I didn't want to do a DNC, and she agreed to surgery to identify the issue, which was an ectopic pregnancy. She even provided me her cellphone number days up to the surgery out of concern.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic is very nice. After my initial surgery to unblock my tubes, I did not see the office for nearly 2 years. In that time, I saw another office since i had conceived yet. However about 1.5 years later I got pregnant. I initially contacted the other office, but they where not open to seeing me since I convinced naturally, even tho the Dr is an RE. I called corm and they saw me every other day until my pregnancy was surgically removed due to it being ectopic.
8
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 40 - 41
2 IUI
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Other
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr. Schnell went above and beyond to help my husband and I. After any surgerical procedure she always call that evening and/or the next day sometimes twice to make sure I was doing ok. She took the time to sit down and explain things to my husband in great detail after any procedure. She would also give us her personal cell to call if there were any issues!...She always always takes the time to answer any questions and make sure you understand what’s going on.
the entire staff [at CORM] always treats me with respect and understanding...All the staff were amazing and went out of their way to make me feel comfortable...The clinic is amazing new patients should know that young kids are not allowed in the office out of respect for those going through rough times. The clinic is beautiful and the staff tries their hardest to keep patients from waiting too long.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell went above and beyond to help my husband and I. After any surgerical procedure she always call that evening and/or the next day sometimes twice to make sure I was doing ok. She took the time to sit down and explain things to my husband in great detail after any procedure. She would also give us her personal cell to call if there were any issues!
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
I tell everybody that they will love Dr. Schnell as well as all of the doctors and staff at CORM and to not be afraid to ask her questions. She always always takes the time to answer any questions and make sure you understand what’s going on.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell as well as the entire staff always treats me with respect and understanding.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
We started out doing two outs woth ivf med protocols. We did this because my husband had zero issues and our issue was I did not always ovulate. After two rounds we decided to wait and save up for ivf while we were saving we became pregnant naturally.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
All the staff were amazing and went out of their way to make me feel comfortable.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic is amazing new patients should know that young kids are not allowed in the office out of respect for those going through rough times. The clinic is beautiful and the staff tries their hardest to keep patients from waiting too long.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
I do not remember exactly what the cost were. I want to say the actual iui was $400 and the monitoring etc was around $1200 but again I don’t remember exact details
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
N/A
10
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2011 - 2015, Successful
NPS
10
NPS
10
Age 31 - 35
1 IVF
Endometriosis
European
Income $200K - $499K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
She is brilliant and always knows the research. I feel she has the best interest of patients at heart. One area of improvement would be taking time to explain why she does things more slowly.
They always called when they said they would, and were open to my getting a second opinion. They [the nurses] are knowledgable and keep everything super organized.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She is brilliant and always knows the research. I feel she has the best interest of patients at heart. One area of improvement would be taking time to explain why she does things more slowly.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She knows what she's doing and is through. Because she's not warm and fuzzy, don't interpret it as a lack of caring. She does care, but appears detached sometimes (she really isn't, though). You can trust her.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
They always called when they said they would, and were open to my getting a second opinion. Also, they monitored me when I got pregnant naturally the month after my failed IVF. They personally called and got me in with the MFM that later saved my daughter during a high risk pregnancy. I wouldn't have gotten pregnant without Dr. Schnell's excellent surgical skills bc the lap she did helped me get pregnant naturally. She also monitored me again when I got pregnant naturally this year and miscarried, and was super compassionate as everyone at CORM was.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I can't remember the protocol but I think it was low dose Lupron, Gonal F. We were able to reach retrieval and transfer. We had two good quality embryos. Negative pregnancy test, but I did get pregnant the cycle after naturally, so overall it was successful.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
All of them have empathy. They cry with you when you have a loss and are happy for you when you have success. They are knowledgable and keep everything super organized. They call back when they say they will.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
I think it was $15,000 for IVF, and another $15,000 for surgeries, etc.
10
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2022, Successful
NPS
10
NPS
10
Age 32 - 40
2 Embryo Freezing
Tubal Blockage
Black or African-American
Income $50K - $99K
1st of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Schnell is very practical, explains every step along the way, and sets real expectations. She makes you feel confident with the process. She is very meticulous in her process. She wants to make the process as successful as as you do...She told me IVF was the best course of action since what I have a blockage. But she also suggested operations to open up the blockage but did not recommend it as it was usually unsuccessful...
I like the clinic [Shady Grove Fertility Houston] due to the fact that you don’t wait too long in a waiting room. The facility is very clean and high class. I like the fact that they provide full service. No need to venture outside of the facility for anything...[nurses] Very respectful and knowledgeable. Moderately accessible...felt respected and fairly treated...
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr Schnell is very practical, explains every step along the way, and sets real expectations. She makes you feel confident with the process. She is very meticulous in her process. She wants to make the process as successful as as you do.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She is good at what she does.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
I felt respected and fairly treated.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
She told me IVF was the best course of action since what I have a blockage. But she also suggested operations to open up the blockage but did not recommend it as it was usually unsuccessful.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
Very respectful and knowledgeable. Moderately accessible.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
I like the clinic due to the fact that you don’t wait too long in a waiting room. The facility is very clean and high class. I like the fact that they provide full service. No need to venture outside of the facility for anything.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Our insurance was able to shoulder some of the cost. We still have to pay north $40,000 out of our pocket for two cycles.
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
Although we wanted it, she wouldn’t let us have a multiple embryo transfer.
10
Doctor
Vicki Schnell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020 - 2022, Successful
NPS
10
NPS
10
Age 35 - 37
Male Factor
Other
Income $100K - $199K
2nd of 2 Docs
8 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Schnell] was very professional, upfront and positive...She always make sure we understood everything and left time at the end of every visit for our questions...We discovered rhe infertility was due to my husbands testosterone being low. She ran blood tests and a sperm analysis, then perscribed clomid, then she did follow up tests to make sure his numbers were back in normal range...
They [nurses at Shady Grove Fertility Houston] were personable, and uplifting. Always positive and gave hope...quick to respond, the payments were always correct and they were friendly. Anytime we went in they were quick to check us in, and get our paperwork set. They would answer any questions we had or tell us who could anawer our questions....
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She was very professional, upfront and positive. She seems genuinely interested in helping us conceive. I have know other people who have been successful with her as well. She always make sure we understood everything and left time at the end of every visit for our questions. We was accommodating with covid and online doctor visits when we could.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Be patient
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She is great, and gives you hope
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
We discovered rhe infertility was due to my husbands testosterone being low. She ran blood tests and a sperm analysis, then perscribed clomid, then she did follow up tests to make sure his numbers were back in normal range
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
They were personable, and uplifting. Always positive and gave hope
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
They were quick to respond, the payments were always correct and they were friendly. Anytime we went in they were quick to check us in, and get our paperwork set. They would answer any questions we had or tell us who could anawer our questions.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Pur insurance does not cover infertility so we have sp far had to pay out of pocket for every procedure/visit. I would guess we have spent about $3,000 so far
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
We have not tried that yet
10
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unknown Success
NPS
10
NPS
10
Age 35 - 38
1 IVF
PCOS
Poor Egg Quality
Immunological
Recurrent Pregnancy Loss
Unexplained
Prefer not to answer
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Vicki Schnell] explains everything that is going on with your bloodwork, all medical problems are addressed and combated before any procedures are done or cycles started...is professional and she is kind. She makes you feel comfortable...She listens and gives her honest feedback. She doesn’t waste your time. Dr Schnell has a heart and passion to help you get pregnant...
The front staff [at CORM] answers all questions up to billing and they are very accustomed to all your questions. They will be honest with you every step of the way...My first cycle was a success. IVF, I had egg retrieval’s and I was also very strict with my diet I was working out twice a day...I really appreciate the entire office staff. I felt like they really care even though I have so many fertility problems.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She listens and gives her honest feedback. She doesn’t waste your time. Dr Schnell has a heart and passion to help you get pregnant. She explains everything that is going on with your bloodwork, all medical problems are addressed and combated before any procedures are done or cycles started
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Go! You will not be disappointed. Give her clinic a try.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr Vicki Schnell is professional and she is kind. She makes you feel comfortable and her staff is always a phone call away. I really appreciate the entire office staff. I felt like they really care even though I have so many fertility problems.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
My first cycle was a success. IVF, I had egg retrieval’s and I was also very strict with my diet I was working out twice a day. I had a baby first attempt. I have one child. We used GonalF, progesterone in oil, so many others. I’m trying for second but no success.
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM). (Assigned nurse: Taylor )
Very professional always on call
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic is very sensitive to your needs. No need to have any complaints at this clinic. The front staff answers all questions up to billing and they are very accustomed to all your questions. They will be honest with you every step of the way
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
She recommends to put one but it’s your choice.
10
Doctor
Vicki Schnell
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
2019 - 2020, Unknown Success
NPS
9
NPS
9
Age 35 - 36
Endometriosis
South Asian
Income $50K - $99K
Nurse or HC Services
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Vicki Schnell] advised me to undergo Mini Stim IVF instead of the conventional one as I have endometriosis and I just have started my journey and started taking Clomid now...She is very compassionate to her patients. She is always true and on point. She will explain to you the things you need to know and answers questions truthfully. Sometimes though I may feel she is in a hurry that she talks so fast but over all we appreciate Dr. Schnell and all the team at Clear Lake.
They [CORM] have organized and well mannered staff. I like the environment which is calm and quiet. There was only a staff that is not friendly where she wanted to me to hurry. But overall theyre okay. The clinic is clean, spacious and well maintained...Sometimes though I may feel she [Dr. Schnell] is in a hurry that she talks so fast but over all we appreciate Dr. Schnell and all the team at Clear Lake.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She is very compassionate to her patients. She is always true and on point. She will explain to you the things you need to know and answers questions truthfully. Sometimes though I may feel she is in a hurry that she talks so fast but over all we appreciate Dr. Schnell and all the team at Clear Lake.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Just be ready of all your questions
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
I felt like a human, shes compassionate
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
She advised me to undergo Mini Stim IVF instead of the conventional one as I have endometriosis and I just have started my journey and started taking Clomid now, looking forward for a positive outcome.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
They are all great
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
They have organized and well mannered staff. I like the environment which is calm and quiet. There was only a staff that is not friendly where she wanted to me to hurry. But overall theyre okay. The clinic is clean, spacious and well maintained.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
Approximately $20,000
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
I honestly dont know yet because she wanted to take one step at a time.
9
Doctor
Vicki Schnell
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
7
Age 30 - 31
1 Fertility Medications
Other
Black or African-American
Income $50K - $99K
Strongly Recommends
Neutral
Success w/ Doc Not sure
I felt like a human because she sincerely showed empathy for my unique situation of infertility....Dr. Schnell completely understands my situation and goes above and beyond to make my husband and I comfortable. She knows and understands that we had a traumatic lose of an unborn baby. So we know that we are in great hands with Dr. Shnell....She is great at what she does and is as though she is apart of your family.... The clinic is as far as I understand and experienced strong on every aspect.
The clinic [CORM] is as far as I understand and experienced strong on every aspect. They have to be considering the issues surrounding every couple that is wanting and trying to expand their family. Only thing I would say is that for parents that bring their kids along for appointments, there should be some place for the kids to sit and wait....Very detail oriented and personable to every patients needs.... Dr. Schnell completely understands my situation and goes above and beyond
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell completely understands my situation and goes above and beyond to make my husband and I comfortable. She knows and understands that we had a traumatic lose of an unborn baby. So we know that we are in great hands with Dr. Shnell.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She is great at what she does and is as though she is apart of your family.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
I felt like a human because she sincerely showed empathy for my unique situation of infertility.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
Very detail oriented and personable to every patients needs.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic is as far as I understand and experienced strong on every aspect. They have to be considering the issues surrounding every couple that is wanting and trying to expand their family. Only thing I would say is that for parents that bring their kids along for appointments, there should be some place for the kids to sit and wait.
10
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2009 - 2015, Successful
NPS
10
NPS
10
Age 29 - 35
1 IUI
1 IVF
PCOS
Other
Prefer not to answer
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Schnell was very personable, knowledgeable, and explained things in terms I could understand. Being such a sensitive time for us, she made my husband and I feel at ease and feel that we could ask questions...3 cycles of Clomid, a D&C, 1 cycle of IUI - unsuccessful, next cycle of IUI overstimluated so I went to an IVF flip mid cycle. This resulted in a triplet pregnancy....
The staff at the Center of Reproductive Medicine were very organized. There was a minimal wait time. The staff, nurses, and doctors were compassionate, approachable and knowledgeable. I never felt like I couldn't ask a question....[nurses were] Very caring and compassionate...IUI process was around $4500, and an additional $5000 for the IVF flip mid-cycle...
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Schnell was very personable, knowledgeable, and explained things in terms I could understand. Being such a sensitive time for us, she made my husband and I feel at ease and feel that we could ask questions.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Be honest with your cycle information, things you have tried, etc. All of the data is needed so that she can course the best treatment plan for you.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
The staff and nurses were very personable and I felt like they really wanted me to be successful.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I don't remember everything - 3 cycles of Clomid, a D&C, 1 cycle of IUI - unsuccessful, next cycle of IUI overstimluated so I went to an IVF flip mid cycle. This resulted in a triplet pregnancy.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
Very caring and compassionate.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The staff at the Center of Reproductive Medicine were very organized. There was a minimal wait time. The staff, nurses, and doctors were compassionate, approachable and knowledgeable. I never felt like I couldn't ask a question.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
IUI process was around $4500, and an additional $5000 for the IVF flip mid-cycle
10
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Beaumont
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2011 - 2012, Successful
NPS
10
NPS
10
Age 39 - 40
1 IVF
Other
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She is a very thorough and detail oriented individual. She runs a tight ship, so to speak, so I felt confident mistakes would be at a minimum... She leaves little to chance.
Care is extremely personal, well organized and accountable. Information is very open and free flowing. Call backs were almost immediate, even on weekends. A nurse practitioner was assigned to me as well so i was able to have a consistent team.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She is a very thorough and detail oriented individual. She runs a tight ship, so to speak, so I felt confident mistakes would be at a minimum. She ran ultrasounds regularly after conception and was proactive with labs and follow ups. She leaves little to chance. She took into consideration her availability for egg retrieval and implantation as soon as we decided to proceed with ivf.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
She is empathetic but not warm and fuzzy. If you need a shoulder to cry on, she will give you resources aplenty. She is there to do the best job she can for the best outcome for you.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Care is extremely personal, well organized and accountable. Information is very open and free flowing. Call backs were almost immediate, even on weekends. A nurse practioner was assigned to me as well so i was able to have a consistent team.
10
Doctor
Vicki Schnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 38 - 40
1 IVF
PCOS
Uterine Fibroids
European
Income $100K - $199K
Accountant
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Schnell is direct and to-the-point, at times she is moving quickly through the appointment, but she is always listening and has your best interest at heart. She just doesn’t take as long to process it all as some and she does this day-in and day-out so she can come off as aloof but she’s really not; she genuinely cares about her patients and will do her best for them. I trust her completely...Have your questions ready and don’t take her “to-the-point” demeanor personally.
The nursing staff [at CORM] is friendly and caring. They respond quickly and are competent...They bill what they can through insurance but the rest was pretty standard from what I’ve learned by talking to patients of other clinics...The staff is friendly and considerate of your time. The financial coordinators take the time to explain everything in detail and are not pushy. Questions are always welcomed. Everyone goes the extra step to take care of you.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell is direct and to-the-point, at times she is moving quickly through the appointment, but she is always listening and has your best interest at heart. She just doesn’t take as long to process it all as some and she does this day-in and day-out so she can come off as aloof but she’s really not; she genuinely cares about her patients and will do her best for them. I trust her completely.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Have your questions ready and don’t take her “to-the-point” demeanor personally. Trust that she knows your case and cares about you. She moves fast but she will slow down and explain more if needed.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell is direct and to-the-point, at times she is moving quickly through the appointment, but she is always listening and has your best interest at heart. She just doesn’t take as long to process it all as some and she does this day-in and day-out so she can come off as aloof but she’s really not; she genuinely cares about her patients and will do her best for them.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The nursing staff is friendly and caring. They respond quickly and are competent.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The staff is friendly and considerate of your time. The financial coordinators take the time to explain everything in detail and are not pushy. Questions are always welcomed. Everyone goes the extra step to take care of you.
Describe the costs associated with your care under Vicki Schnell at Shady Grove Fertility Houston (formerly CORM).
They bill what they can through insurance but the rest was pretty standard from what I’ve learned by talking to patients of other clinics.
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
Dr. Schnell only goes single embryo transfers.
10
Doctor
Vicki Schnell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2017 - 2018, Successful
NPS
10
NPS
N/A
Age 35 - 36
1 IVF
1 Egg Freezing
1 Embryo Freezing
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Successful
Dr. Schnell is honest and open. She was very thorough in her explanation of what was going on and what needed to be done so that we can successfully conceive. She is very nice and considerate of the sensitivity of infertility. It is obvious she knows what she's doing and is dedicated to her practice... RetrievaI Protocol we used birth control for 4 weeks and my hub and I used an antibiotic the last 10 days of birth control. We then used an antagonist (cetrotide) for 3 days. skip one day then take the gonal-f 373 units and 10 units of microdose ovidrel for three days. I then had an US and bloodwork. Dr Schnell then increased my gonal-f to 450 units per day and continued the 10 units of microdose ovidrel. I was then monitored every other day including weekends. On the 12th day I triggered with Lupron and on the 14th day was my egg retrieval.
most of the team [at CORM-Webster] was nice and even remembered my name.... RetrievaI Protocol we used birth control for 4 weeks and my hub and I used an antibiotic the last 10 days of birth control. We then used an antagonist (cetrotide) for 3 days. skip one day then take the gonal-f 373 units and 10 units of microdose ovidrel for three days. I then had an US and bloodwork. Dr Schnell then increased my gonal-f to 450 units per day and continued the 10 units of microdose ovidrel. I was then monitored every other day including weekends. On the 12th day I triggered with Lupron and on the 14th day was my egg retrieval.
How was your experience with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Dr. Schnell is honest and open. She was very thorough in her explanation of what was going on and what needed to be done so that we can successfully conceive. She is very nice and considerate of the sensitivity of infertility. It is obvious she knows what she's doing and is dedicated to her practice.
What's one piece of advice would you give a prospective patient of Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
Ask questions if you don't understand. She is honest and won't steer you wrong.
During treatment, were you treated like a number or a human with Vicki Schnell at Shady Grove Fertility Houston (formerly CORM)?
most of the team was nice and even remembered my name.
Describe the protocols Vicki Schnell used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
RetrievaI Protocol we used birth control for 4 weeks and my hub and I used an antibiotic the last 10 days of birth control. We then used an antagonist (cetrotide) for 3 days. skip one day then take the gonal-f 373 units and 10 units of microdose ovidrel for three days. I then had an US and bloodwork. Dr Schnell then increased my gonal-f to 450 units per day and continued the 10 units of microdose ovidrel. I was then monitored every other day including weekends. On the 12th day I triggered with Lupron and on the 14th day was my egg retrieval.
Describe Vicki Schnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
my dr prefers to only transfer one embryo at a time
10
Doctor
Vicki Schnell
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5