Rated 10
Strongly recommend: 100%10
100% strongly recommend
2 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
3.3
3.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.5
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
State University of New York
Residency
Albert Einstein College of Medicine
Fellowship
University of Cincinnati

How Doctor Communicates

doctor available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Vicky Moy works at

Kaiser Permanente Sacramento
Rated 7.5
Strongly recommend: 42%Neutral: 31%Don't recommend: 27%7.5

At 1 office

Sacramento
1650 Response Road
Sacramento, CA 95815
(888) 381-0627
Explore Clinic

2 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
10
NPS
5
Age 38
Unexplained
European
Income $100K - $199K
2nd of 4 Docs
3 IUI With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
[Dr. Moy] answered all my questions and had a good bedside manner. As a clinic I feel kaiser has their physicians treat every case exactly the same rather than individually. Their physicians do the best they can with what they are allowed to do...She was kind and answered all my questions...[brief protocol] Letrozole with trigger and an IUI.
You typically have to call and leave messages [at Kaiser Permanente Sacramento], there isn’t always someone answering phones during business hours. They were great at calling back within a efficient amount of time. But your aren’t allowed to do back to back treatments you are only allowed to do them every other month. Their rooms are small so even though during covid they are allowing visitors in most other departments they refuse to allow partners to be there with you.
How was your experience with Vicky Moy at Kaiser Permanente Sacramento?
She answered all my questions and had a good bedside manner. As a clinic I feel kaiser has their physicians treat every case exactly the same rather than individually. Their physicians do the best they can with what they are allowed to do.
What's one piece of advice would you give a prospective patient of Vicky Moy at Kaiser Permanente Sacramento?
Ask all of the questions she is knowledgeable and will answer any of them.
During treatment, were you treated like a number or a human with Vicky Moy at Kaiser Permanente Sacramento?
She was kind and answered all my questions.
Describe the protocols Vicky Moy used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Letrozole with trigger and an IUI.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Efficient.
Describe your experience with Kaiser Permanente Sacramento.
You typically have to call and leave messages there isn’t always someone answering phones during business hours. They were great at calling back within a efficient amount of time. But your aren’t allowed to do back to back treatments you are only allowed to do them every other month. Their rooms are small so even though during covid they are allowing visitors in most other departments they refuse to allow partners to be there with you.
Describe the costs associated with your care under Vicky Moy at Kaiser Permanente Sacramento.
My insurance covers 50% so each IUI with letrozole and trigger was about $325.
10
Doctor
Vicky Moy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
6
Age 30
1 Fertility Medications
Male Factor
South Asian
Income $100K - $199K
Nurse or HC Services
IUI With Other Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Vicky [Dr. Moy] took the time to discuss out initial test results, what they meant and our treatment options. Together, we were able to come up with a plan for our infertility treatments and I left the appointment feeling comfortable that we were in such good hands, despite how emotionally difficult this time can be. Infertility is a sensitive subject, and she was very open, direct and caring towards us...we have committed to doing IUI cycles for 3-4 cycles before moving onto IVF if necessary.
The nursing staff [at Kaiser Permanente Sacramento] were very pleasant and patient. Everyone seemed to work well together and the office ran smoothly with appointment times and getting patients in the back. The office was calm, soothing and everyone was extremely sensitive to the difficulties of infertility...The office was easy to find, kept calm and quiet, clean...the timelines seemed very realistic...So far, we have committed to doing IUI cycles for 3-4 cycles before moving onto IVF if necessary. We are doing IUI with Clomid and I am going to do 2 cycles without the trigger shot and then 2 cycles with the HCG trigger shot if necessary. We have gone in for our initial consultation, and I start my first IUI cycle in a few weeks.
How was your experience with Vicky Moy at Kaiser Permanente Sacramento?
Vicky Moy was very personable and patient when explaining our infertility issues. Even though both my husband and I are in the medical field, we are limited understanding when it comes to infertility and the possible infertility treatments possible. Vicky took the time to discuss out initial test results, what they meant and our treatment options. Together, we were able to come up with a plan for our infertility treatments and I left the appointment feeling comfortable that we were in such good hands, despite how emotionally difficult this time can be. Infertility is a sensitive subject, and she was very open, direct and caring towards us.
What's one piece of advice would you give a prospective patient of Vicky Moy at Kaiser Permanente Sacramento?
Have all of your infertility testing for you and your partner done prior to your initial appointment. In addition, it's really important you and your partner are present in order to discuss your results and treatment options together. Many times, women go alone to the initial appointment but I thought having my husband there hear the information firsthand from Vicky was helpful.
During treatment, were you treated like a number or a human with Vicky Moy at Kaiser Permanente Sacramento?
Vicky sat down with both my husband and I for over an hour in her office to go over our initial fertility testing that Kaiser had order prior to our appointment. Though both my husband and I are both in the medical field, we have limited understanding of infertility and Vicky took the time to explain everything to us. She was patient with us the entire appointment, and never made us feel rushed like she had another patient waiting. She laid all the options out on the table, and gave us her medical advice, but in the end let us decide what the best options are for our family and our fertility goals. She approached the appointment like we were more than another number in her clinic, and that was very important to us when finding a doctor. In addition, after the appointment, she sent me an email detailing everything we had discussed and the steps moving forward because it can be difficult to remember everything after an information filled and emotionally filled appointment.
Describe the protocols Vicky Moy used in your cycles at Kaiser Permanente Sacramento and their degree of success.
So far, we have committed to doing IUI cycles for 3-4 cycles before moving onto IVF if necessary. We are doing IUI with Clomid and I am going to do 2 cycles without the trigger shot and then 2 cycles with the HCG trigger shot if necessary. We have gone in for our initial consultation, and I start my first IUI cycle in a few weeks.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
The nursing staff were very pleasant and patient. Everyone seemed to work well together and the office ran smoothly with appointment times and getting patients in the back. The office was calm, soothing and everyone was extremely sensitive to the difficulties of infertility.
Describe your experience with Kaiser Permanente Sacramento.
Overall, I would recommend this clinic to a friend because of the staff and Dr. Moy. The office was easy to find, kept calm and quiet, clean. The nursing staff were friendly and ran everything efficiently. I have not had a treatment at the office yet, but the timelines seemed very realistic. The doctor was personable, and never rushed the appointment, making you feel like you were the most important person in the room. It felt very personable, and not like you were just another number they had to get to that day. She also allows you to email her and will get back to your within 24 hours, even on the weekends to answer questions or if you have any concerns during treatment. I think the accessibility to my doctor will become more and more important as I progress through my infertility treatments.
Describe the costs associated with your care under Vicky Moy at Kaiser Permanente Sacramento.
Infertility costs are covered 50% by our insurance, up until IVF treatment. IVF is estimated to cost $15-24,000 for the first cycle and an additional $5-6,000 a cycle thereafter. Genetic testing is extra, and additional medications are not covered.
Describe Vicky Moy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
My doctor has recommended an eSET for a singleton pregnancy because that is what is safest for the mother and baby. She prefers to do it that way, but in the end lets the couples decide what is best for their family planning.
10
Doctor
Vicky Moy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5