Victoria Maclin

Heartland Center for Reproductive Medicine

Available Lines of Communication

Nurse available by email
Nurse email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Available by cell phone
Doctor personal cell phone
Medical SchoolS. Illinois U.
ResidencyRush U. Med Ctr
FellowshipRush U. Med Ctr
Omaha
7308 S 142nd St
Omaha, NE 68138
(877) 831-3227
On a scale from 0-10, how likely are you to recommend Victoria Maclin to a friend?
Strongly recommend: 43%Neutral: 29%Don't recommend: 28%7.4
12 assessments
  • 43% Strongly recommend (9-10)
  • 29% Neutral (7-8)
  • 28% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
4.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Heartland Center for Reproductive Medicine to a friend?
Strongly recommend: 62%Neutral: 23%Don't recommend: 15%8.4
16 assessments
  • 62% Strongly recommend (9-10)
  • 23% Neutral (7-8)
  • 15% Don't recommend (0-6)
12 assessments
8
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
8
Dr. Maclin, while we didn't see her very much, got straight to the point and didn't try to waste our time or her time with additional procedures such as IUI-knowing that my husband's sperm sample wouldn't be successful with IUI. She is blunt, but gets her point across in an understanding way. She took the time to answer our questions and make sure we understood everything she was telling us. When we had our first cycle canceled due to my ovaries not responding appropriately, she took the time to call us and explain what she would like to do differently for the next cycle. She takes the time to greet you and answer questions before starting any procedures, so she has good bedside manner.
+ Read more
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
8
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
As a patient of Dr. Maclin, I appreciated her bedside manner before, during and after procedures. As busy as she is, she makes you her focus during your appointment. She takes the time to thoroughly and clearly explain what or why she is doing things. She also takes the time to answer any of your questions, she wants you to understand. She cares about the financial aspects of this investment that we make also, and was very clear with us what to expect to spend so we appreciated that. During monitoring, I never saw her. And my questions were often referred to Dr. Gustin. I appreciate that Dr. Gustin and Dr. Maclin work closely together as a team, working on achieving the best success for their patients. It would have been reassuring to know this before hand rather than in the midst of treatments.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Have your questions ready, there's no such thing as a stupid question for Dr. Maclin. She will take the time to answer them and make sure you understand what is happening. Know that Dr. Maclin cares for you as a patient and wants the best success for you.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
My husband and I met with Dr. Maclin for our initial consult where she explained the testing she wanted to do before starting IVF. She performed several of the procedures done before we could start IVF. She then met with us again to discuss how she wanted us to proceed-doing IVF with ICSI. The nurses then took over for the injection teaching, monitoring appointments, and followups. We saw Dr. Maclin again for the egg retrieval. Dr. Maclin, while we didn't see her very much, got straight to the point and didn't try to waste our time or her time with additional procedures such as IUI-knowing that my husband's sperm sample wouldn't be successful with IUI. She is blunt, but gets her point across in an understanding way. She took the time to answer our questions and make sure we understood everything she was telling us. When we had our first cycle canceled due to my ovaries not responding appropriately, she took the time to call us and explain what she would like to do differently for the next cycle. She takes the time to greet you and answer questions before starting any procedures, so she has good bedside manner.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
First cycle: Birth control pills then Gonal-F in the AM, Menopur in the PM. My cycle was canceled after the first monitoring appointment. My ovaries didn't respond appropriately. Was going to have centrotide and HCG trigger but ended up not needing them. Second cycle: Birth control pills, added in lupron, Follistim in the AM, Menopur in the PM. Continued with lupron the whole time I was stimulating. HCG trigger. I responded better and had my retrieval a day ahead of schedule. Ended up with 10 eggs-8 were mature-7 fertilized and only 2 made it to blast.
Describe your experience with your nurse at Heartland Center for Reproductive Medicine. (Assigned nurse: Sheryl)
I was having difficulty with reaching anyone at the clinic the first few times due to their hours and my lack of cell phone service during their hours. After meeting with my nurse, she was willing to email or text me. She was very accommodating to my needs and my questions. She was sympathetic also when my first cycle was cancelled and was cheering me on for my second cycle. She took the time to follow up with me after my transfer and congratulate me on my pregnancy even though I was out of her care at that point.
Describe your experience with Heartland Center for Reproductive Medicine.
Depending on how busy the waiting room is, the front desk staff can be either cold or warm when you check in. But after they get to know you, they get friendlier. I found all of the nurses and everyone involved in my care to be friendly and caring. Jo in billings is very friendly and helpful in letting you know the costs of the procedures. She also had suggestions for how we could finance things as well. The nurses and Jo are also helpful with finding discounts for the medication and letting you know where to apply for those discounts. The clinic's main weakness is the fact they close at 3 in the afternoon and they are closed during the noon hour. It makes it hard for patients who work during the day to get a hold of them.
Describe your experience with your monitoring appointments at Heartland Center for Reproductive Medicine.
I had a very long drive to get to the clinic. The nurses were very understanding of this, so I hardly ever saw any other patients in the waiting room when I was there for my monitoring appointments. I hardly had a wait and was seen right away. My results for blood tests were quick-within an hour. My nurse would text me within an hour or two of leaving the clinic the further instructions for injections.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
My insurance didn't cover anything related to infertility. So all costs were out of pocket. The pre-testing (blood work, semen testing) and procedures added up to about $8,000. Monitoring (ultrasounds) and testing (labs) while stimulating was about $1800. Medications was estimated to be $3000-$5000. IVF retrieval with ICSI (Dr, facility and lab fees included) was $8625 Embryo transfer (fresh) was $1925 Embryo freezing costs varies Embryo storage for 1 year is $500.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr. Maclin suggested for my age, I would be better off with one embryo transferred. She explained the risks of a multiple pregnancy and the success rates with multiple embryos transferred vs one embryo transferred. Dr. Gustin ended up doing my embryo transfer and she asked us how many we wanted to put in. We were prepared beforehand to do just one, so we only put one in and it implanted.
8
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
31
Treated
2018
Success with this Doc
?
Treatment
2 IUI, Donor Sperm
Diagnosis
9
Dr. Maclin is incredibly warm and kind. My HSG procedure was probably the most nerve-racking (I had heard horror stories) and Dr. Maclin was so comforting and put me at ease. She grabbed my hand and said she would make sure she di everything she could to get it completed with as little discomfort as possible!... Dr. Maclin is smart, warm, compassionate, and understanding. She is everything you need when going through fertility treatment. She understands that it is a challenging time emotionally, physically, financially, and she is very supportive throughout the process.
+ Read more
Age
31
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
9
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin is smart, warm, compassionate, and understanding. She is everything you need when going through fertility treatment. She understands that it is a challenging time emotionally, physically, financially, and she is very supportive throughout the process.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Don't be afraid to ask questions if you are uncertain of something!
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin is incredibly warm and kind. My HSG procedure was probably the most nerve-racking (I had heard horror stories) and Dr. Maclin was so comforting and put me at ease. She grabbed my hand and said she would make sure she di everything she could to get it completed with as little discomfort as possible!
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Dr. Maclin started us on a gently medicated IUI protocol using donor sperm and 5 days of 2.5mg Femara. We had one failed cycle (with two mature follicles) and are currently in the two week wait of our second cycle (with one mature follicle).
Describe your experience with the nursing staff.
I love the nursing staff at Heartland! They are all so kind and knowledgeable. I see the nurses far more often than Dr. Maclin. I do wish we had a nurse coordinator specific to us (a point person if you will) and/or the ability to get results online or via email, but that is a small price to pay to have such a great team!
Describe your experience with Heartland Center for Reproductive Medicine.
Easy to get to location with plenty of parking, very nice and clean facility, and a generally comfortable environment. All of the staff - admin, nurses, and doctors, are wonderful. The only downside I have found is that they don't use email or have an online portal for test results. They will call with results and instructions and you call them if you need something. On the one hand, it is really nice to talk to a real person (and nurses you have gotten to know), but it would be nice to be able to review results and stuff online.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
We have some insurance coverage. Costs are still being determined. Our claims were billed incorrectly several times, which has been a bit frustrating because we still don't know what our out of pocket will be for appointments from 3 months ago, but I know insurance companies can be finicky and I'm just grateful we have some coverage. Donor sperm is not covered so we pay for that out of pocket. You order it through the clinic and it is shipped directly to the clinic. They charge you 300 shipping fee regardless of what sperm bank you order from or what their shipping fee is.
9
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
7
She [Dr. Maclin] is very knowledgable and direct. But she is also very busy and sometimes I felt like just a number. She knows what she is doing but I also didn't get the outcome I was hoping for.... Very knowledgable but didn't read my file at first when coming in to consult me and felt like she never remembered me until we started the ivf process. She was great through that process.... I have bad egg quality so IVF was reccomended to get lots of eggs to genetically test and implant only a good embryo.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
7
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
She is very knowledgable and direct. But she is also very busy and sometimes I felt like just a number. She knows what she is doing but I also didn't get the outcome I was hoping for. My first experience with her was not the best as I was originally seeing her partner and then started seeing her but as time went on and I expressed my concerns she was much better.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Make sure you are your own advocate as well. Follow your instinct and fight for what you think the next step is but also do your research so you can ask questions and understand treatment.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Very knowledgable but didn't read my file at first when coming in to consult me and felt like she never remembered me until we started the ivf process. She was great through that process.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
2 triploidy losses and then I started fertility treatment. 3 IUI's with medication and trigger shot, then following with progesterone . Last IUI resulted in pregnancy but had another Triploidy loss. I have bad egg quality so IVF was reccomended to get lots of eggs to genetically test and implant only a good embryo. Just finished our first round of IVF, started with birth control then Gonal F, Menopur, Cetrotide, and Pregnyl.
Describe your experience with the nursing staff.
The front desk wasn't the friendliest and dint show much compassion, didnt seem to professional. The nurses on the other hand were very professional, compassionate, and caring. They did a great job at explaining everything and answering all my questions.
Describe your experience with Heartland Center for Reproductive Medicine.
Very knowledgable, direct and caring nurses to work with. I just wish I could've worked directly with one nurse and one doctor the whole time so I didn't feel like I was explaining my situation over and over again. Its comparable in price to the other clinic. I am still continuing treatment at this facility. I have considered a second opinion but I feel like both clinics in Omaha are comparable.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
We have spent $50,000 so far in fertility treatment, losses, and testing. We are still continuing our treatment in hopes for a family. Our insurance didn't cover any of it. Everything was so expensive but thats the same at most fertility clinics.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
They do not recommend doing multiple embryo transfer because it has more risk and its a safer option to do single.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
7
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
24
Treated
2017
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
6
It is a concern of mine that she [Dr. Victoria Maclin] did not take my age (24) and lack of fertility problems into concern when she planned my protocol. It did not feel like it was tailored to me and my situation...During the course of the stimulation period I reacted very strongly to the medication (no female infertility cause) and dosage of the medication was immediately adjusted down, with cetrotide added in early. The embryos from this cycle were much worse than to be expected for a couple our age and it was determined that this quick drop in hormones weakened the egg quality and thus harmed the chance our embryos had.
+ Read more
Age
24
Treated
2017
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
6
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin was very caring and considerate of our emotions surrounding the process. At times it did feel that she was so concerned about how emotionally strained we were that she sugar-coated our situation and left larger expectations than were possible with our diagnosis.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Do not make decisions in the moment through every appointment. Take time to return home and go over all the information methodically, with the emotion detached.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin worked very hard to get to know us on a personal level and understand our goals. She described our options, the cost, and what it would be like for our individual case. When requested she gave us an opinion as a doctor and what she would suggest if her own child was in our position. The meeting of these two outlooks made it much easier to weigh our options.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
We started off the injectables with her traditional dosage of Gonal-F and Menopur. During the course of the stimulation period I reacted very strongly to the medication (no female infertility cause) and dosage of the medication was immediately adjusted down, with cetrotide added in early. The embryos from this cycle were much worse than to be expected for a couple our age and it was determined that this quick drop in hormones weakened the egg quality and thus harmed the chance our embryos had. It is a concern of mine that she did not take my age (24) and lack of fertility problems into concern when she planned my protocol. It did not feel like it was tailored to me and my situation.
Describe your experience with the nursing staff.
The nursing were very efficient and helped explain the procedures that would be happening but they were not well briefed on our individual case and did not know who we were.
Describe your experience with Heartland Center for Reproductive Medicine.
The clinic is organized, appropriately staffed, and easy to communicate with. Everyone who works there creates a positive, uplifting atmosphere for everyone within the building. At times, there isn't great communication between the front desk and the financial coordinator which makes payment a little confusing.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
A round of IVF/ICSI is estimated 10,550 plus the cost of medications with additional FET at $3900 +medication costs. Freezing of embryos is $500 if put in the cryofreezer all on one day, $750 if they are put in over the course of two separate days.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr. Maclin is very resistant to transferring more than one embryo and will not do it without a medical need.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to call with results
6
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Unexplained
10
Dr Maclin truly cares for each patient. When there was no heartbeat found for our baby, she sat with us much longer than expected and let us grieve. She walked us though the options of inducing the miscarriage and said over and over how she wished we didn't live so far away so we could be under her care and be monitored more closely. The office even called to check on me after.
+ Read more
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Unexplained
10
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr Maclin truly cares for each patient. When there was no heartbeat found for our baby, she sat with us much longer than expected and let us grieve. She walked us though the options of inducing the miscarriage and said over and over how she wished we didn't live so far away so we could be under her care and be monitored more closely. The office even called to check on me after.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Trust your intuition and stay positive. Science can do wonders, but you have to believe in the process. Expect Miracles.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
When debating whether or not she recommended IUI or IVF for me, I specifically asked Dr. Maclin what she would recommend for her daughter. She answered honestly and has directed us toward IVF.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
For our IUI, we used gonal f injections day 3-7 and then a few days after depending on follicle size. Some cycles we used Cetrotide. To induce ovulation, we too a trigger shot for insemination to follow 36 hours later. For example, Trigger 9 PM on Thursday night, insemination at 8:30 am on Saturday.
Describe your experience with the nursing staff.
Very friendly, gave tons of information about follicle size and lab results which was so helpful. They called to check in after our miscarriage and to monitor the process.
Describe your experience with Heartland Center for Reproductive Medicine.
Weakness. Financially, Heartland is very comparable to other clinics; however, they do not offer a warranty program. It's a risk, but it could be the greatest reward of your entire life, so it is absolutely worth it! Advantage- in this area, Dr. Maclin has some of the highest success rates. She is knowledgeable, compassionate and wants the same goal for her patients- a healthy pregnancy and baby. She adjusts treatment based on data and does not simply follow a recipe. Hopefully we will be one of her successful stories!
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
We are in the $20,000 range since insurance does not cover treatment
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr.Mackin always adjusted the dosage of final-f depending on ultrasound information
10
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Victoria Maclin at Heartland Center for Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

3
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
3
I only saw Dr. Maclin twice during the treatments. During the 2nd consultation and again towards the beginning. After that, my treatment was taken over by other doctors, mostly a Dr. Ramses I believe his name was. I also felt like I wasn't taken very seriously (?) and that she seemed very nonchalant over a life altering decision. Not sure what to expect since this was my first course of fertility treatments but I felt very routine in her eyes.
+ Read more
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
Yes
Race
European, Latino
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
3
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I only saw Dr. Maclin twice during the treatments. During the 2nd consultation and again towards the beginning. After that, my treatment was taken over by other doctors, mostly a Dr. Ramses I believe his name was. I also felt like I wasn't taken very seriously (?) and that she seemed very nonchalant over a life altering decision. Not sure what to expect since this was my first course of fertility treatments but I felt very routine in her eyes.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
She seems very nice and knowledgeable. Gave me the information I needed and formulated a treatment plan that was ultimately highly successful (I got pregnant on the first try). However, if you want a hands on doctor, she may not be the one you need.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
With Dr. Maclin, I felt like my care was more up to the nurses than her. I only met her twice, once during the 2nd consultation and one other time at the very beginning of treatment. She did not perform any of the medical aspects herself, this was either done by nursing staff (who were fabulous) or by another Doctor (Dr. Ramses, I think...who is no longer there). I don't know what I expected since this was the only time I ever sought fertility treatments but it felt a lot like going in and getting a check up instead of making the biggest decision of my life.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
I don't remember
Describe your experience with the nursing staff.
Can't say enough about the nurses. Always treated me well, held my hand during the rough stuff and seemed genuinely happy for me when I became pregnant.
Describe your experience with Heartland Center for Reproductive Medicine.
Clean, modern and roomy.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I don't make a lot of money so I was really surprised that a course of treatment was actually attainable...still not cheap but possible.
3
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Victoria Maclin at Heartland Center for Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

6
Age
Treated
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
6
Although I had already have four IUIs she [Dr. Victoria Maclin] did one at her clinic to see how I reacted to medications. I started the IVF right after the failed IUI. The first IVF process was stopped and converted to an IUI do to my response to the medications, however when I went back and tried another IVF she only increased the dose even though I believed that it was due to the type of medication.
+ Read more
Age
Treated
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
6
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I loved working with Dr. Maclin. She was the third doctor I had been to and the first that was able to do the IVF process. Her team was always friendly and willing to work around my time as I lived an hour away from the clinic. Although I had already have four IUIs she did one at her clinic to see how I reacted to medications. I started the IVF right after the failed IUI. The first IVF process was stopped and converted to an IUI do to my response to the medications, however when I went back and tried another IVF she only increased the dose even though I believed that it was due to the type of medication. For the second IVF I got to the egg retrieval, but none of the eggs made it. Rather than telling me on the phone she had my and my husband take a full day off work and drive so she could tell us in person. I would have rather been told in person, but she explained that she felt it was more personable to do it face to face.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
The piece of advance that I would give is be prepared to know the terminology, because it goes fast and they have a lot of terms I didn't know.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
I loved working with Heartland. They were always friendly when entering the office, however I felt they could share more of my chart information with me. I always had to be the one asking questions rather than showing me my data.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
When I started I did an IUI with Gonal-F and trigger. At this time I was on the lowest dose. I then started an IVF with Gonal-F and Menopur. At this time I was on 200 of the Gonal-F and they lowest does of Menopur. They did not get the response they got the first time so they stopped the cycle and did an IUI. The next time I again tried the IVF with the highest dose of Gonal-F and Menopur. This time I had the egg retrieval, but none of the six eggs made it.
Describe your experience with the nursing staff.
The nursing staff at the clinic were great! They always answered when I called and did not talk down to me because I didn't always know what they were talking about. When I ran out of medication and needed more they helped me get it locally. I loved the nursing staff!
Describe your experience with Heartland Center for Reproductive Medicine.
This clinic was the first that i went to the really understood what I was going through and took the time to show it. They were the first to do the IVF process and showed a good result from past IVFs they completed. I would suggest that people come to the clinic with some idea of terminology. They were not very understand of having to drive an hour to and from appointments. I feel that they could have given me more information about my personal data rather than the clinic data.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I spent about 10,000 for the IFV that was transferred to an IUI and I spent 14,000 on the IFV that failed after the egg retrieval.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Provided conflicting information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
6
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 17 IVF
Diagnosis
Poor Egg Quality
9
Dr. Maclin is blunt with expectations, but supportive as we struggle to carry a pregnancy to term. She shared her excitement when we had a high number of eggs retrieved through IVF. Her bed side manner really helped us deal with continual bad news due to poor egg quality.... We had 2 losses on our own. Performed IUI to help with 3rd pregnancy which ended in another loss. We do not struggle getting pregnant we struggle carrying to term due to poor egg quality. We tried IVF to reduce risk of an embryo implanting that does not have a high likelihood of leading to a full term pregnancy.
+ Read more
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 17 IVF
Diagnosis
Poor Egg Quality
9
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin is blunt with expectations, but supportive as we struggle to carry a pregnancy to term. She shared her excitement when we had a high number of eggs retrieved through IVF. Her bed side manner really helped us deal with continual bad news due to poor egg quality.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Expect honest answers.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She invested in our dream of becoming parents.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
We had 2 losses on our own. Performed IUI to help with 3rd pregnancy which ended in another loss. We do not struggle getting pregnant we struggle carrying to term due to poor egg quality. We tried IVF to reduce risk of an embryo implanting that does not have a high likelihood of leading to a full term pregnancy. Retrieved 17 eggs and ended up being genetically abnormal.
Describe your experience with the nursing staff.
Incredibly supportive and aware of our situation. They new the right things to say to ensure my wife and I felt comfortable.
Describe your experience with Heartland Center for Reproductive Medicine.
Their staff and facilities are great. I struggled with paying a $60 copay every visit when we were spending thousands on IVF. We never had to wait too long for our appointments. They are very accommodating if you have additional needs.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
Cost for IUI was around $500. IVF was $20,000. That includes egg retrieval and genetic testing of embryo. Implantation was $3,000 - $4,000.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Preference is to do 1 at a time to mitigate risk of multiples. But they are open to implanting more than one if requested.
9
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Victoria Maclin at Heartland Center for Reproductive Medicine.

10
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Other
10
Dr. Maclin would personally call me to discuss my treatment and progress...Dr. Maclin is blunt and tells you the truth. She won't sugarcoat anything. She is very smart but doesn't make you feel dumb...She was a great communicator and extremely knowledgeable. I trusted her with my body and embryos. She is an expert in her field. She is very compassionate and let me cry on the phone and never made me feel like less of a person.
+ Read more
Age
30
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
10
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
She was a great communicator and extremely knowledgeable. I trusted her with my body and embryos. She is an expert in her field. She is very compassionate and let me cry on the phone and never made me feel like less of a person.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
To be patient. Infertility is a long process with lots of tests. Dr. Maclin is blunt and tells you the truth. She won't sugarcoat anything. She is very smart but doesn't make you feel dumb. She treats you how she wants her daughter treated.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin would personally call me to discuss my treatment and progress.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Gonal-f, menopur, and Lupron were used in my cycles. I can't remember doses.
Describe your experience with your nurse at Heartland Center for Reproductive Medicine. (Assigned nurse: Sheryl)
The entire staff was friendly and fun. Fertility treatments are stressful but they make it more relaxing. They are available anytime to talk and will even share their direct number to access them quickly.
Describe your experience with Heartland Center for Reproductive Medicine.
It is clean and welcoming. Payments are expected up front on the day of services. Their financial manager is awesome and does all the insurance dirty work.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I think I ended up paying around $18,000
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
She prefers eSET
10
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Victoria Maclin at Heartland Center for Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34
Treated
2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
9
She’s wonderful, and really felt like she [Dr. Victoria Maclin] cared...extremely positive, kind, and accommodating. I felt like I could tell her or ask anything. She has a great bed side mannor, and I highly recommend her. The only thing I wish she did the IUI’s. To me it would be nice to see her those days and not the nurse...I wish I had asked her to be a lot more aggressive...UI with clomid 2x’s and 1 with injunctions, and then 2 home IUI’s if you will.
+ Read more
Age
34
Treated
2017
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
9
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Macklin was extremely positive, kind, and accommodating. I felt like I could tell her or ask anything. She has a great bed side mannor, and I highly recommend her. The only thing I wish she did the IUI’s. To me it would be nice to see her those days and not the nurse.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Ask a lot of questions, she will be happy to answer them all.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She’s wonderful, and really felt like she cared.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
IUI with clomid 2x’s and 1 with injunctions, and then 2 home IUI’s if you will. I wish I had asked her to be a lot more aggressive.
Describe your experience with the nursing staff.
Kind, friendly, and thorough!
Describe your experience with Heartland Center for Reproductive Medicine.
My ONLY complaint is the other Doctor in the office, I cannot recall her name but she is rude, and has NO time for anyone with a weight problem. I left bawling and defended to see Macklin. She apologized, and said that’s not how we treat people, and was wonderful to me!
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
10,500 for IVF I believe (we didn’t do) $400 IUI They let you do payment plans on testing that’s not covered for both aspiring Mom and Dads.
9
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Victoria Maclin at Heartland Center for Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

7
Age
30 - 36
Treated
2011 - 2017
Success with this Doc
No
Treatment
3 IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Male Factor, PCOS, Unexplained
7
I would have preferred a specific diagnosis [from Dr. Victoria Maclin]. Ideas on what I could do in my personal life that could change the income and prepare my body. None of these things were discussed. She was always very personable and seemed to remember us each time!...She personally called me with results. She took the time to sit down and have a consultation to talk about things at our request.
+ Read more
Age
30 - 36
Treated
2011 - 2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Male Factor, PCOS, Unexplained
7
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I would have preferred a specific diagnosis. Ideas on what I could do in my personal life that could change the income and prepare my body. None of these things were discussed. She was always very personable and seemed to remember us each time!
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Its hard to get a specific diagnosis.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She personally called me with results. She took the time to sit down and have a consultation to talk about things at our request.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Stimulation protocol. G225/m2 x 3 days, then drop to G150/M1x8days. Gonal F. Menopur, Cetrotide. ICSI.
Describe your experience with your nurse at Heartland Center for Reproductive Medicine. (Assigned nurse: Cheryl)
Always so nice!!!
Describe your experience with Heartland Center for Reproductive Medicine.
Communication is great, but would prefer email more details that could help. The facility is beautiful and clean. I would like to see the clinic focus on more whole body initiatives and how all aspects of living affect infertility.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
It was apprx 18,000 per IVF. and 5000 for IUI. We applied for the BabyQuest grant and they did fill out paperwork for us to submit with the application. They were NOT willing to discount anything to work with Baby Quest.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
She preferred blastocysts but would transfer morulas if we had any.
7
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Victoria Maclin at Heartland Center for Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

3
Age
32
Treated
2017
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Tubal Blockage
3
She [Dr. Victoria Maclin] was nice, she explained everything. She was profesenal, and asked us questions. She wanted to start treatment right away but didn't seem interested if we were going to be able to afford it. She also did not seem to care that we live four and a half hours away, meaning we would have to take off of work to get to any extra appointments.
+ Read more
Age
32
Treated
2017
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Tubal Blockage
3
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
She was nice, she explained everything. She was profesenal, and asked us questions. She wanted to start treatment right away but didn't seem interested if we were going to be able to afford it. She also did not seem to care that we live four and a half hours away, meaning we would have to take off of work to get to any extra appointments.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Be ready and financially able to dive in full force.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She was polite and explained everything to us.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
She performed a HSG on me showing that my tubes are completely blocked. She was wanting to set up another appt to have my husband do a sperm test.
Describe your experience with Heartland Center for Reproductive Medicine.
The clinic was beautiful and there was a lot of privacy, clinic was not located in downtown Omaha which was a HUGE plus. It would be a huge help if they could schedule the women's HSG and the man's sperm analysis at the same time or around the same time (deff. the same day)
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
The HSG was not a bad price, but was not told what any further treatment would cost.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to send your chart to another clinic
3
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less