Rated 7.9
Strongly recommend: 52%Neutral: 27%Don't recommend: 22%7.9
52% strongly recommend
27 reviews
Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.6
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.6
4.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
S. Illinois U.
Residency
Rush U. Med Ctr
Fellowship
Rush U. Med Ctr

How Doctor Communicates

nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Victoria Maclin works at

Heartland Center for Reproductive Medicine
Rated 8.2
Strongly recommend: 66%Neutral: 19%Don't recommend: 16%8.2

Explore Clinic
Omaha
7308 S 142nd St
Omaha, NE 68138

27 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 33
1 IVF
PCOS
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $50K - $99K
Operations
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Maclin has always been the one to call and deliver results. She has been very delicate in her delivery. ... My cycle started earlier than planned so they were going to push me back even further. ... and she called back right away and squeezed me into the schedule so I could stay on track. ... My Dr. told me next retrieval I will start on a higher dose of meds, but she started low this time to help prevent ohss since I have pcos.
Getting results has been a challenge. I have had to call and bug the staff [Heartland Center for Repro Med] to get results. ... The nurses who draw my blood are great too and always try to joke and keep the mood in good spirits. The anesthesiologist was the only one who I felt a little uncomfortable around but she wasn’t horrible just not as welcoming as the others. ...
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin has always been the one to call and deliver results. She has been very delicate in her delivery. We started the process in January 2018 and my uterine infection didn’t clear up until June and then I got c diff from all the antibiotics so it pushed us back another 2 months until August. My cycle started earlier than planned so they were going to push me back even further. I left a message to Dr. Maclin crying about the setback and she called back right away and squeezed me into the schedule so I could stay on track. After my egg retrieval I got very sick and she got me in first thing the next morning and kept me at the clinic for 3 hours on fluid to make sure I was okay and then called me later in the day to see how I was doing. When I got my pgs results back, they weren’t good, but she remained positive and told me that if the one normal embryo we got didn’t work we will try a different protocol for the next round. She also doesn’t make me feel stupid or like I’m a burden when I constantly call asking questions or expressing my concerns.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Ask more about the outcome of PGS and what can be done to help improve the outcomes.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin has been so kind and empathetic especially when I had to go through 5 painful endometrial biopsies because I had an infection that wouldn’t clear up. She made me feel better and is very gentle in her approach when delivering bad news.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Dr. Maclin used the antagonist protocol. 150 iu gonal f in the morning and 1 vial menopur in the evening. On the 4th day my menopur was increased to 2 vials. I added in cetrotide on the 5th day and triggered with hcg and Lupron on the 10th day. Lupron was added to prevent ohss. I had over 40+ follicles but less than half matured. My estrogen stalled. My Dr. told me next retrieval I will start on a higher dose of meds, but she started low this time to help prevent ohss since I have pcos. I ended up with 17 eggs retrieved, 14 mature, 9 fertilized w/icsi and 6 blasts. Only 1 chromosomally normal and one inconclusive. I am now on Vivelle patches- changing them every other day (10 weeks) and estrace 2 x day (for 30 days), will start pio (continue to 10 weeks) on cycle day 10 and transfer on cd 16.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
The nurses have always been super nice. Especially Dani, she always calls me back after I leave a message and is so nice and courteous. The nurses who draw my blood are great too and always try to joke and keep the mood in good spirits. The anesthesiologist was the only one who I felt a little uncomfortable around but she wasn’t horrible just not as welcoming as the others.
Describe your experience with Heartland Center for Reproductive Medicine.
The only downside is trying to get a hold of the nursing staff. Every time I call with questions I have to leave a message. I always get a call back the same day but it can get frustrating. The front desk is easier to get a hold of but they know nothing about existing patients or their treatments. They are mainly there to set up new consults. The clinic itself is clean and welcoming. They also give there patients pictures of the embryos which is awesome. They also allowed me to take picture during each visit except the egg retrieval. No pictures were allowed. Also my husband was not allowed to go back with me. He had to stay in the waiting room while I was prepped and everything else. They didn’t even update him during the procedure.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I had no costs except for a $35 consult fee and $30 copay for each biopsy. My ivf cycle was covered by my insurance however I did ask about out of pocket cost and it was $1400 for iui and $1500 for full ivf cycle. My meds were covered as well except for the Lupron but my clinic sent a coupon to the pharmacy which took $400 off the cost.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
I wanted to originally transfer 2 embryos but my dr said with my age being under 35 (I’m 33) and them being pgs tested that she only recommended one and didn’t feel comfortable transferring more. However I got 2 embryos back from pgs. One normal and one inconclusive. She said the inconclusive looked so bad that she didn’t think it would survive long term freeze or another biopsy so instead of destroying it she offered to transfer it along with the normal. She normally does not transfer more than one pgs tested normal embryo.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Heartland Center for Reproductive Medicine.
Getting results has been a challenge. I have had to call and bug the staff to get results. I will be told am going to get results by a certain day and that day will have come and gone and no call so I will call the next day and leave a message and will eventually get a call at the very end of the day with either the results or “we haven’t gotten them yet”.
10
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
8
NPS
9
Age 30 - 32
1 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
European
Ashkenazi Jewish
Income $50K - $99K
Operations
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
[Dr. Victoria Maclin] she is knowledgeable and was very helpful when we were looking for options to increase our sperm count before IVF treatment. Even though we still have to do IVF, it felt like she heard our desire for other treatments prior to IVF, and provided opportunities to at least decrease the problem...[she] has said she prefers single vs. multiple embryo transfer typically as multiples can have other, sometimes dangerous, side effects
Everyone at the [Heartland Center for Reproductive Medicine] clinic is always very friendly and happy to answer questions or point us in the right direction. The only downfall is sometimes the front desk wants to charge a lower copay than my insurance requirement, which causes an extra bill later...I have insurance that is covering most of my costs, so I only have copays for every visit ($50) and 20% of the retrieval procedures ($850)
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I really like Dr. Macklin, she is knowledgeable and was very helpful when we were looking for options to increase our sperm count before IVF treatment. Even though we still have to do IVF, it felt like she heard our desire for other treatments prior to IVF, and provided opportunities to at least decrease the problem.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Any patient needs to advocate for themselves, ask questions. If she doesn't know the answers she will find them for you.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
I feel like when we talk she knows who I am, what my treatment plan is, what next steps should be, etc. without prompting. When I have called with questions or concerns she or the nurses call back promptly to answer my questions & help me feel at ease.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Our first round of IVF we did some typical stims, however we did not have any eggs make it to blastocyst stage. Before the next round of IVF we are doing 3 months of Zoladex to reduce an endometriosis spot, hopefully this will increase the quality of eggs. She is also doubling the dose of the stims for the next round too.
Describe your experience with your nurse at Heartland Center for Reproductive Medicine. (Assigned nurse: Sheryl)
Sheryl was friendly and always made sure to tell us what she was seeing & how much the eggs were growing at the ultrasound appointments. One day when she didn't have a chance to call me for follow up during their office hours, she texted that evening to see how I was doing and answer any questions we had.
Describe your experience with Heartland Center for Reproductive Medicine.
Everyone at the clinic is always very friendly and happy to answer questions or point us in the right direction. The only downfall is sometimes the front desk wants to charge a lower copay than my insurance requirement, which causes an extra bill later.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I have insurance that is covering most of my costs, so I only have copays for every visit ($50) and 20% of the retrieval procedures ($850). I'm still waiting for any other after insurance costs.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr Macklin has said she prefers single vs. multiple embryo transfer typically as multiples can have other, sometimes dangerous, side effects.
8
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
9
NPS
8
Age 32
1 IUI
Diminished Ovarian Reserve
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Very knowledgeable physician. She [Dr. Victoria Maclin] spent a lot of time at the initial appointment discussing our situation and treatment plan. She gave personal examples of others close to her and their treatments which was helpful. She personally called when I was confused about a lab result...Realize that she will be thorough which may be more expensive, but it is because she wants to cover all the bases and give you the best chance to succeed.
[Heartland Center for Reproductive Medicine] -Strengths: -Easy to make appointments Gentle, kind staff and physicians -wide availability of procedures/treatments -Weaknesses -may not call results in a timely manner -some miscommunications between nurse and physician did occur...[cost] IUI $1535-1770...
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Very knowledgeable physician. She spent a lot of time at the initial appointment discussing our situation and treatment plan. She gave personal examples of others close to her and their treatments which was helpful. She personally called when I was confused about a lab result.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Realize that she will be thorough which may be more expensive, but it is because she wants to cover all the bases and give you the best chance to succeed.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Very lengthy initial consult. She also gave personal stories that related to my case that were encouraging.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
IUI: Day 3 Ultrasound Letrozole days 3-7 Follow up Ultrasound to plan Ovidrel injection with IUI following 36 hrs later. Progesterone suppositories twice a day until period or positive pregnancy test.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
Strengths: Positive attitude Gentle and did a great job explaining IUI Weaknesses: Argued with me about being able to obtain a lab result at an offsite facility (I had been told by Maclin, my physician it could be done) Didn’t call my karyotype results, I had to call clinic to get them
Describe your experience with Heartland Center for Reproductive Medicine.
-Strengths: -Easy to make appointments Gentle, kind staff and physicians -wide availability of procedures/treatments -Weaknesses -may not call results in a timely manner -some miscommunications between nurse and physician did occur
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
IUI $1535-1770
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
N/A
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Heartland Center for Reproductive Medicine.
A set of my lab results were not called in a timely matter. I found out about them when I called to start a new cycle and they had been back for awhile. Also, there was a miscommunication as to how and where my lab work would be able to be collected between the nurse and physician.
9
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
6
NPS
7
Age 32 - 33
4 IUI
Unexplained
European
Income $50K - $99K
Lawyer
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Maclin seems very knowledgeable about fertility treatments. She was able to answer all my questions. However, I never really felt a personal connection to her. While I was going through my miscarriage, I never felt a whole lot of empathy for my situation.... I had my TSH result come back elevated. After being on Synthroid for a few weeks, my doctor re-tested it. She never called with the results but did call in refills on my prescription. I know I could have called and asked but it would have been nice to get a phone call from them.
The nursing staff at Heartland is phenomenal! They are compassionate, they remembered me, they always checked in on how I was doing.... The clinic is great! Clean, conveniently located (for me at least), lots of parking. I have no complaints about the clinic as a whole. Their hours are 7 am to 3 pm, and I could usually get appointments in the early morning so I could finish up before work.... Dr. Maclin seems very knowledgeable about fertility treatments.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin seems very knowledgeable about fertility treatments. She was able to answer all my questions. However, I never really felt a personal connection to her. While I was going through my miscarriage, I never felt a whole lot of empathy for my situation.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
While she seems to know what she's doing, if you want someone who you feel you can trust and turn to with the silliest problems, you may want to look elsewhere.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
While it did seem that Dr. Maclin really cared and wanted to help me get pregnant, she did not seem to always remember me or my particular case. I never really felt a personal connection with her.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
I did femara plus a trigger shot for three IUIs. First round was 5 mg, the next two were at 7.5 mg. After three failed rounds, Dr. Maclin suggested IVF but I wanted to try IUI with injectables. I did one round with 5 mg femara plus 75 IUs of gonal-f.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
The nursing staff at Heartland is phenomenal! They are compassionate, they remembered me, they always checked in on how I was doing. They were willing to answer all of my questions and put me at ease when I was nervous.
Describe your experience with Heartland Center for Reproductive Medicine.
The clinic is great! Clean, conveniently located (for me at least), lots of parking. I have no complaints about the clinic as a whole. Their hours are 7 am to 3 pm, and I could usually get appointments in the early morning so I could finish up before work.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
Including all the diagnostic tests, consultations, and 4 IUIs, I spent about $8,000. I have absolutely no infertility coverage, so this was all out of pocket.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Heartland Center for Reproductive Medicine.
It was only a minor issue, but I had my TSH result come back elevated. After being on Synthroid for a few weeks, my doctor re-tested it. She never called with the results but did call in refills on my prescription. I know I could have called and asked but it would have been nice to get a phone call from them.
6
Doctor
Victoria Maclin
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
2
NPS
3
Age 22
2 IUI
Unexplained
Income $0 - $49K
Accountant
1st of 3 Docs
2 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Maclin] did diagnose us with unexplained infertility but we only ran a couple of test. I felt like she should have dug deeper into finding out why we weren't getting pregnant. Overall her bed side manor was great but approach to treating us was not what we were wanting...first plan of treatment for us was IUI. We did two rounds of IUI. I did sonograms to make sure my egg was maturing, I took femara for 5 days before trigger shot, took a shot to make my body ovulate, we did the IUI 24 hours after the shot, then took progesterone for two weeks after the IUI. My body did not respond well to the drugs and no pregnancy resulted after both IUI`s.
I felt that they [Heartland Center for Reproductive Medicine] were not looking into finding out why we were not getting pregnant but instead they were just trying to treat us...The nursing staff was nice but acted a little annoyed at times. I felt that when I was getting my IUI done that they were just doing their job. I was very nervous and feel that they did not do a very good job at telling me what they were doing...they won`t tell you anything extra unless you ask. Also, I felt that you have to be your own advocate. You have to make sure you are comfortable with the plan that they think is best for you, if your not then you need to be vocal about it or else they will just push you through what they think is best for you.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I really appreciated how Dr. Maclin talked us through things. She treated us very well. I really did not like her approach to treating us right away before we really looked into the problem. She did diagnose us with unexplained infertility but we only ran a couple of test. I felt like she should have dug deeper into finding out why we weren't getting pregnant. Overall her bed side manor was great but approach to treating us was not what we were wanting.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Ask questions and try to get as much testing done before you let them treat you.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
I felt that they were not looking into finding out why we were not getting pregnant but instead they were just trying to treat us.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Dr. Maclin`s first plan of treatment for us was IUI. We did two rounds of IUI. I did sonograms to make sure my egg was maturing, I took femara for 5 days before trigger shot, took a shot to make my body ovulate, we did the IUI 24 hours after the shot, then took progesterone for two weeks after the IUI. My body did not respond well to the drugs and no pregnancy resulted after both IUI`s.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
The nursing staff was nice but acted a little annoyed at times. I felt that when I was getting my IUI done that they were just doing their job. I was very nervous and feel that they did not do a very good job at telling me what they were doing. I just wish they would have been more cheerful and that they would have kindly explained to me what they were doing to my body.
Describe your experience with Heartland Center for Reproductive Medicine.
Heartland was a good clinic in the fact that they did what they needed to do. They answered any questions we had. A weaknesses of heartland is that they won`t tell you anything extra unless you ask. Also, I felt that you have to be your own advocate. You have to make sure you are comfortable with the plan that they think is best for you, if your not then you need to be vocal about it or else they will just push you through what they think is best for you.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
Our cost was a little over $11,000.00 while under care with Victoria Maclin.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
N/A
2
Doctor
Victoria Maclin
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
3
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
8
NPS
10
Age 29 - 30
1 IVF
Male Factor
European
Income $50K - $99K
Operations
1st of 2 Docs
Neutral
Strongly Recommends
Successful
Dr. Maclin, while we didn't see her very much, got straight to the point and didn't try to waste our time or her time with additional procedures such as IUI-knowing that my husband's sperm sample wouldn't be successful with IUI. She is blunt, but gets her point across in an understanding way. She took the time to answer our questions and make sure we understood everything she was telling us. When we had our first cycle canceled due to my ovaries not responding appropriately, she took the time to call us and explain what she would like to do differently for the next cycle. She takes the time to greet you and answer questions before starting any procedures, so she has good bedside manner.
Depending on how busy the waiting room is, the front desk staff [at Heartland Center] can be either cold or warm when you check in. But after they get to know you, they get friendlier. I found all of the nurses and everyone involved in my care to be friendly and caring. Jo in billings is very friendly and helpful in letting you know the costs of the procedures. She also had suggestions for how we could finance things as well. The nurses and Jo are also helpful with finding discounts for the medication and letting you know where to apply for those discounts.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
As a patient of Dr. Maclin, I appreciated her bedside manner before, during and after procedures. As busy as she is, she makes you her focus during your appointment. She takes the time to thoroughly and clearly explain what or why she is doing things. She also takes the time to answer any of your questions, she wants you to understand. She cares about the financial aspects of this investment that we make also, and was very clear with us what to expect to spend so we appreciated that. During monitoring, I never saw her. And my questions were often referred to Dr. Gustin. I appreciate that Dr. Gustin and Dr. Maclin work closely together as a team, working on achieving the best success for their patients. It would have been reassuring to know this before hand rather than in the midst of treatments.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Have your questions ready, there's no such thing as a stupid question for Dr. Maclin. She will take the time to answer them and make sure you understand what is happening. Know that Dr. Maclin cares for you as a patient and wants the best success for you.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
My husband and I met with Dr. Maclin for our initial consult where she explained the testing she wanted to do before starting IVF. She performed several of the procedures done before we could start IVF. She then met with us again to discuss how she wanted us to proceed-doing IVF with ICSI. The nurses then took over for the injection teaching, monitoring appointments, and followups. We saw Dr. Maclin again for the egg retrieval. Dr. Maclin, while we didn't see her very much, got straight to the point and didn't try to waste our time or her time with additional procedures such as IUI-knowing that my husband's sperm sample wouldn't be successful with IUI. She is blunt, but gets her point across in an understanding way. She took the time to answer our questions and make sure we understood everything she was telling us. When we had our first cycle canceled due to my ovaries not responding appropriately, she took the time to call us and explain what she would like to do differently for the next cycle. She takes the time to greet you and answer questions before starting any procedures, so she has good bedside manner.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
First cycle: Birth control pills then Gonal-F in the AM, Menopur in the PM. My cycle was canceled after the first monitoring appointment. My ovaries didn't respond appropriately. Was going to have centrotide and HCG trigger but ended up not needing them. Second cycle: Birth control pills, added in lupron, Follistim in the AM, Menopur in the PM. Continued with lupron the whole time I was stimulating. HCG trigger. I responded better and had my retrieval a day ahead of schedule. Ended up with 10 eggs-8 were mature-7 fertilized and only 2 made it to blast.
Describe your experience with your nurse at Heartland Center for Reproductive Medicine. (Assigned nurse: Sheryl)
I was having difficulty with reaching anyone at the clinic the first few times due to their hours and my lack of cell phone service during their hours. After meeting with my nurse, she was willing to email or text me. She was very accommodating to my needs and my questions. She was sympathetic also when my first cycle was cancelled and was cheering me on for my second cycle. She took the time to follow up with me after my transfer and congratulate me on my pregnancy even though I was out of her care at that point.
Describe your experience with Heartland Center for Reproductive Medicine.
Depending on how busy the waiting room is, the front desk staff can be either cold or warm when you check in. But after they get to know you, they get friendlier. I found all of the nurses and everyone involved in my care to be friendly and caring. Jo in billings is very friendly and helpful in letting you know the costs of the procedures. She also had suggestions for how we could finance things as well. The nurses and Jo are also helpful with finding discounts for the medication and letting you know where to apply for those discounts. The clinic's main weakness is the fact they close at 3 in the afternoon and they are closed during the noon hour. It makes it hard for patients who work during the day to get a hold of them.
Describe your experience with your monitoring appointments at Heartland Center for Reproductive Medicine.
I had a very long drive to get to the clinic. The nurses were very understanding of this, so I hardly ever saw any other patients in the waiting room when I was there for my monitoring appointments. I hardly had a wait and was seen right away. My results for blood tests were quick-within an hour. My nurse would text me within an hour or two of leaving the clinic the further instructions for injections.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
My insurance didn't cover anything related to infertility. So all costs were out of pocket. The pre-testing (blood work, semen testing) and procedures added up to about $8,000. Monitoring (ultrasounds) and testing (labs) while stimulating was about $1800. Medications was estimated to be $3000-$5000. IVF retrieval with ICSI (Dr, facility and lab fees included) was $8625 Embryo transfer (fresh) was $1925 Embryo freezing costs varies Embryo storage for 1 year is $500.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr. Maclin suggested for my age, I would be better off with one embryo transferred. She explained the risks of a multiple pregnancy and the success rates with multiple embryos transferred vs one embryo transferred. Dr. Gustin ended up doing my embryo transfer and she asked us how many we wanted to put in. We were prepared beforehand to do just one, so we only put one in and it implanted.
8
Doctor
Victoria Maclin
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Successful
NPS
10
NPS
10
Age 29 - 34
1 IVF
Anovulation
Uterine Fibroids
European
Income $50K - $99K
2nd of 2 Docs
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Victoria Maclin] has called me on days she was off work just to answer any questions I may have had as well...We’ve used Femara, Gonal-F, anti-ovulation drugs for IUI and after quite a few tries, we moved to IVF. We used Gonal-F and anti-ovulation injections. We have also used progesterone suppositories, estrogen pills, estrogen patches and progesterone in oil injections for FETs...has done two single embryo transfers. She’s hesitant to do more than that due to other health issues I currently deal with. I trust her judgment 100%.
I have met with probably most of the nurses at [Heartland Center for Reproductive Medicine] and each and every one has been amazing. They are caring and friendly and you know they are cheering for you as much as you’re hoping for success...This clinic is very easy to get to. There’s always plenty of parking. The inside is warm and welcoming. They’re really good at calling you back when you have to leave a message and are very understanding when you have multiple questions.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin is very kind, very honest, and very knowledgeable. I know that when she says something to me, I can trust that her evaluation is always accurate. When she had bad news to give me, she called me outside of regular office hours so she could let be know ASAP. She gave me her personal cell number in case I had any other questions for her and there as no hesitation. She has called me on days she was off work just to answer any questions I may have had as well.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Trust her. She absolutely knows what she’s doing and what she’s talking about.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin has always treated me as though I was a personal friend. I’ve always known I could trust her and she has always gone above and beyond to make sure I knew exactly what was happening, when to be confident, and when to worry. I trust her 100%.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
I am not good at remembering specific medical plans or situations. I had one IUI cycle with Femara and Gonal-F with a successful pregnancy. When we went back for #2, we haven’t been as successful. We’ve used Femara, Gonal-F, anti-ovulation drugs for IUI and after quite a few tries, we moved to IVF. We used Gonal-F and anti-ovulation injections. We have also used progesterone suppositories, estrogen pills, estrogen patches and progesterone in oil injections for FETs.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
I have met with probably most of the nurses at the clinic and each and every one has been amazing. They are caring and friendly and you know they are cheering for you as much as you’re hoping for success.
Describe your experience with Heartland Center for Reproductive Medicine.
This clinic is very easy to get to. There’s always plenty of parking. The inside is warm and welcoming. They’re really good at calling you back when you have to leave a message and are very understanding when you have multiple questions.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
As with any fertility treatment, the costs are high. Each IUI cycle was around $500 (I think) at the time of insemination. Plus the meds and ultrasound costs. IVF was something like 7,500 the day of the retrieval and 3,900 the day of transfer. Again, plus the cost of meds and ultrasounds.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr. Maclin has done two single embryo transfers. She’s hesitant to do more than that due to other health issues I currently deal with. I trust her judgment 100%.
10
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
10
Age 31
2 IUI
European
Income $50K - $99K
Professor
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Maclin is incredibly warm and kind. My HSG procedure was probably the most nerve-racking (I had heard horror stories) and Dr. Maclin was so comforting and put me at ease. She grabbed my hand and said she would make sure she di everything she could to get it completed with as little discomfort as possible!... Dr. Maclin is smart, warm, compassionate, and understanding. She is everything you need when going through fertility treatment. She understands that it is a challenging time emotionally, physically, financially, and she is very supportive throughout the process.
I love the nursing staff at Heartland! They are all so kind and knowledgeable. I see the nurses far more often than Dr. Maclin. I do wish we had a nurse coordinator specific to us (a point person if you will) and/or the ability to get results online or via email, but that is a small price to pay to have such a great team!... The only downside I have found is that they don't use email or have an online portal for test results. They will call with results and instructions and you call them if you need something.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin is smart, warm, compassionate, and understanding. She is everything you need when going through fertility treatment. She understands that it is a challenging time emotionally, physically, financially, and she is very supportive throughout the process.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Don't be afraid to ask questions if you are uncertain of something!
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin is incredibly warm and kind. My HSG procedure was probably the most nerve-racking (I had heard horror stories) and Dr. Maclin was so comforting and put me at ease. She grabbed my hand and said she would make sure she di everything she could to get it completed with as little discomfort as possible!
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Dr. Maclin started us on a gently medicated IUI protocol using donor sperm and 5 days of 2.5mg Femara. We had one failed cycle (with two mature follicles) and are currently in the two week wait of our second cycle (with one mature follicle).
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
I love the nursing staff at Heartland! They are all so kind and knowledgeable. I see the nurses far more often than Dr. Maclin. I do wish we had a nurse coordinator specific to us (a point person if you will) and/or the ability to get results online or via email, but that is a small price to pay to have such a great team!
Describe your experience with Heartland Center for Reproductive Medicine.
Easy to get to location with plenty of parking, very nice and clean facility, and a generally comfortable environment. All of the staff - admin, nurses, and doctors, are wonderful. The only downside I have found is that they don't use email or have an online portal for test results. They will call with results and instructions and you call them if you need something. On the one hand, it is really nice to talk to a real person (and nurses you have gotten to know), but it would be nice to be able to review results and stuff online.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
We have some insurance coverage. Costs are still being determined. Our claims were billed incorrectly several times, which has been a bit frustrating because we still don't know what our out of pocket will be for appointments from 3 months ago, but I know insurance companies can be finicky and I'm just grateful we have some coverage. Donor sperm is not covered so we pay for that out of pocket. You order it through the clinic and it is shipped directly to the clinic. They charge you 300 shipping fee regardless of what sperm bank you order from or what their shipping fee is.
9
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Successful
NPS
4
NPS
7
Age 29 - 30
2 IUI
PCOS
European
Income $100K - $199K
Accountant
2nd of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Successful
Dr. Maclin never visited me to explain or administer any of the procedures...IUI treatment to artificially inseminate, combined with intercourse at home. We went through this treatment twice - one negative pregnancy test and one positive pregnancy test that ultimately resulted in the successful birth of our daughter...did not see me a single time after our initial consultation. She confirmed my PCOS diagnosis, saying that they see it all the time and that it shouldn’t be difficult to treat. She then joked that if I had a more serious issue, she could have billed me more.
I achieved the desired result relatively quickly [at Heartland Center for Reproductive Medicine], but the billing department and front desk were not helpful, professional, or tactful (with the exception of a male that worked at the front desk - he was very polite)...While my claims were still going through insurance, the woman at the front desk gave me a hard time about having a balance on my account in front of the whole waiting room. She then made me meet with billing before I could leave my appointment, and billing confirmed that I wasn’t supposed to pay yet as insurance was processing. Conversely, the nursing staff was FANTASTIC. They were engaging, upbeat, professional and just very good at their jobs. I 100% credit them with the success of my IUI procedures
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
See previous response. Ultimately, I got pregnant after 2 treatment at Dr. Maclin’s office. However, I credit the nurses for this. At one point, a nurse wrote a prescription for a medication she knew I would need and just had Dr. Maclin sign it. It’s like Dr. Maclin didn’t need to be involved at all except to technically order prescriptions.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Lower your expectations regarding how frequently you would expect to see Dr. Maclin. Lower your expectations regarding the friendliness and usefulness of the front desk and billing department. If you have a straightforward case like mine, the nurses will take good care of you and you will likely get the result you want. The tears of frustration I had with billing and the front desk are bygones now that I have my baby.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin did not see me a single time after our initial consultation. She confirmed my PCOS diagnosis, saying that they see it all the time and that it shouldn’t be difficult to treat. She then joked that if I had a more serious issue, she could have billed me more. The front desk and billing personnel also had little tact. While my claims were still going through insurance, the woman at the front desk gave me a hard time about having a balance on my account in front of the whole waiting room. She then made me meet with billing before I could leave my appointment, and billing confirmed that I wasn’t supposed to pay yet as insurance was processing. Conversely, the nursing staff was FANTASTIC. They were engaging, upbeat, professional and just very good at their jobs. I 100% credit them with the success of my IUI procedures.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Metformin extended release every day. Progesterone to induce a period because I did not cycle on my own. Femara for a week after my period to help follicles mature (or something like that - like I said, Dr. Maclin never visited me to explain or administer any of the procedures). Frequent visits to office to monitor growth and maturity of follicles. Trigger shot / injection to induce ovulation, I believe. IUI treatment to artificially inseminate, combined with intercourse at home. We went through this treatment twice - one negative pregnancy test and one positive pregnancy test that ultimately resulted in the successful birth of our daughter.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
Great. See previous responses.
Describe your experience with Heartland Center for Reproductive Medicine.
See previous responses. I achieved the desired result relatively quickly, but the billing department and front desk were not helpful, professional, or tactful (with the exception of a male that worked at the front desk - he was very polite).
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I don’t recall. I had excellent insurance.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
N/A
4
Doctor
Victoria Maclin
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
1 of 5
7
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2012 - 2018, Unknown Success
NPS
8
NPS
8
Age 28 - 34
2 IUI
3 IVF
Male Factor
Income $50K - $99K
2nd of 3 Docs
2 IUI With Other Docs
Donor Sperm
Neutral
Neutral
Success w/ Doc Not sure
Dr Maclin is always kind and well mannered. Don’t always get to see her and sometimes no call back from her. She doesn’t sugar coat things but is never rude. After 3 rounds of IVF and 2 IUIs we have come to know dr Maclin and some of the staff pretty well. Dr Maclin pulled some strings for us when we found out husbands count went to 0 from the last time we had tried. She worked it out with another Doctor for a discounted price on sperm aspiration so that we could afford it. Dr Maclin is a kind caring dr that makes you feel like you aren’t just a number.
The first round of IVF [at Heartland Center for Reproductive Med] we transferred they would not transfer more than two back. The second round was the same which resulted in our son. The third most recent round was a little different. They had higher success rates and a lot resulted in twins so they said they normally only transfer 1 back now. She said with my history we would transfer two but only had one to transfer back :(
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr Maclin is always kind and well mannered. Don’t always get to see her and sometimes no call back from her. She doesn’t sugar coat things but is never rude. After 3 rounds of IVF and 2 IUIs we have come to know dr Maclin and some of the staff pretty well. Dr Maclin pulled some strings for us when we found out husbands count went to 0 from the last time we had tried. She worked it out with another Doctor for a discounted price on sperm aspiration so that we could afford it. Dr Maclin is a kind caring dr that makes you feel like you aren’t just a number.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
If you have questions whether you think they are silly or not ask them. If you asked before and need clarification ask again. And sometimes it doesn’t hurt to ask about discounts :)
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr Maclin was very personable and easy to talk to. She always made you feel like you mattered.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
We absolutely love our ultrasound tech Cheryl! So so easy to talk to and was always willing to find out answers to our questions. All the staff are very friendly but Cheryl was by far our favorite!
Describe your experience with Heartland Center for Reproductive Medicine.
Very friendly clean atmosphere. Very seldom had to wait too long to get to our appointment. We did have one mix up on an appointment but they were able to fix it quickly since we are 3 hours away from there.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
What stood out the most was the cost of medications for our third round of ivf. Insurance had covered the first two rounds.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
The first round of IVF we transferred they would not transfer more than two back. The second round was the same which resulted in our son. The third most recent round was a little different. They had higher success rates and a lot resulted in twins so they said they normally only transfer 1 back now. She said with my history we would transfer two but only had one to transfer back :(
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Lost appointments
Describe the specific things that went wrong at Heartland Center for Reproductive Medicine.
We had an appointment that ended up scheduled wrong on their part. They did get it fixed with about an hour or two wait
8
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Unsuccessful
NPS
7
NPS
8
Age 30 - 31
3 IUI
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
Entrepreneur
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Maclin] is very knowledgable and direct. But she is also very busy and sometimes I felt like just a number. She knows what she is doing but I also didn't get the outcome I was hoping for.... Very knowledgable but didn't read my file at first when coming in to consult me and felt like she never remembered me until we started the ivf process. She was great through that process.... I have bad egg quality so IVF was reccomended to get lots of eggs to genetically test and implant only a good embryo.
The front desk [Heartland Ctr for Repro Med] wasn't the friendliest and dint show much compassion, didnt seem to professional. The nurses on the other hand were very professional, compassionate, and caring. They did a great job at explaining everything and answering all my questions.... I just wish I could've worked directly with one nurse and one doctor the whole time so I didn't feel like I was explaining my situation over and over again....There was a few times my prescriptions didn't get called into the pharmacy and they took longer than they had said for results to get in .
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
She is very knowledgable and direct. But she is also very busy and sometimes I felt like just a number. She knows what she is doing but I also didn't get the outcome I was hoping for. My first experience with her was not the best as I was originally seeing her partner and then started seeing her but as time went on and I expressed my concerns she was much better.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Make sure you are your own advocate as well. Follow your instinct and fight for what you think the next step is but also do your research so you can ask questions and understand treatment.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Very knowledgable but didn't read my file at first when coming in to consult me and felt like she never remembered me until we started the ivf process. She was great through that process.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
2 triploidy losses and then I started fertility treatment. 3 IUI's with medication and trigger shot, then following with progesterone . Last IUI resulted in pregnancy but had another Triploidy loss. I have bad egg quality so IVF was reccomended to get lots of eggs to genetically test and implant only a good embryo. Just finished our first round of IVF, started with birth control then Gonal F, Menopur, Cetrotide, and Pregnyl.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
The front desk wasn't the friendliest and dint show much compassion, didnt seem to professional. The nurses on the other hand were very professional, compassionate, and caring. They did a great job at explaining everything and answering all my questions.
Describe your experience with Heartland Center for Reproductive Medicine.
Very knowledgable, direct and caring nurses to work with. I just wish I could've worked directly with one nurse and one doctor the whole time so I didn't feel like I was explaining my situation over and over again. Its comparable in price to the other clinic. I am still continuing treatment at this facility. I have considered a second opinion but I feel like both clinics in Omaha are comparable.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
We have spent $50,000 so far in fertility treatment, losses, and testing. We are still continuing our treatment in hopes for a family. Our insurance didn't cover any of it. Everything was so expensive but thats the same at most fertility clinics.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
They do not recommend doing multiple embryo transfer because it has more risk and its a safer option to do single.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Heartland Center for Reproductive Medicine.
There was a few times my prescriptions didn't get called into the pharmacy and they took longer than they had said for results to get in .
7
Doctor
Victoria Maclin
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
6
NPS
7
Age 24
1 IVF
Male Factor
European
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Not sure
It is a concern of mine that she [Dr. Victoria Maclin] did not take my age (24) and lack of fertility problems into concern when she planned my protocol. It did not feel like it was tailored to me and my situation...During the course of the stimulation period I reacted very strongly to the medication (no female infertility cause) and dosage of the medication was immediately adjusted down, with cetrotide added in early. The embryos from this cycle were much worse than to be expected for a couple our age and it was determined that this quick drop in hormones weakened the egg quality and thus harmed the chance our embryos had.
we did some extra bloodwork [at Heartland Center for Reproductive Medicine] to check if there were any health issues that would hinder egg quality. I was waiting for these results longer than expected. When I called back in to check they had gotten the results weeks prior but everything was "normal" so no one called. While normal is a great thing to hear, it would have been nice to actually KNOW instead of sitting around waiting.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin was very caring and considerate of our emotions surrounding the process. At times it did feel that she was so concerned about how emotionally strained we were that she sugar-coated our situation and left larger expectations than were possible with our diagnosis.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Do not make decisions in the moment through every appointment. Take time to return home and go over all the information methodically, with the emotion detached.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin worked very hard to get to know us on a personal level and understand our goals. She described our options, the cost, and what it would be like for our individual case. When requested she gave us an opinion as a doctor and what she would suggest if her own child was in our position. The meeting of these two outlooks made it much easier to weigh our options.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
We started off the injectables with her traditional dosage of Gonal-F and Menopur. During the course of the stimulation period I reacted very strongly to the medication (no female infertility cause) and dosage of the medication was immediately adjusted down, with cetrotide added in early. The embryos from this cycle were much worse than to be expected for a couple our age and it was determined that this quick drop in hormones weakened the egg quality and thus harmed the chance our embryos had. It is a concern of mine that she did not take my age (24) and lack of fertility problems into concern when she planned my protocol. It did not feel like it was tailored to me and my situation.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
The nursing were very efficient and helped explain the procedures that would be happening but they were not well briefed on our individual case and did not know who we were.
Describe your experience with Heartland Center for Reproductive Medicine.
The clinic is organized, appropriately staffed, and easy to communicate with. Everyone who works there creates a positive, uplifting atmosphere for everyone within the building. At times, there isn't great communication between the front desk and the financial coordinator which makes payment a little confusing.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
A round of IVF/ICSI is estimated 10,550 plus the cost of medications with additional FET at $3900 +medication costs. Freezing of embryos is $500 if put in the cryofreezer all on one day, $750 if they are put in over the course of two separate days.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr. Maclin is very resistant to transferring more than one embryo and will not do it without a medical need.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Heartland Center for Reproductive Medicine.
Outside of our IVF cycle we did some extra bloodwork to check if there were any health issues that would hinder egg quality. I was waiting for these results longer than expected. When I called back in to check they had gotten the results weeks prior but everything was "normal" so no one called. While normal is a great thing to hear, it would have been nice to actually KNOW instead of sitting around waiting.
6
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
10
NPS
10
Age 34 - 36
6 IUI
Anovulation
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Unexplained
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Maclin truly cares for each patient. When there was no heartbeat found for our baby, she sat with us much longer than expected and let us grieve. She walked us though the options of inducing the miscarriage and said over and over how she wished we didn't live so far away so we could be under her care and be monitored more closely. The office even called to check on me after.
Very friendly, gave tons of information about follicle size and lab results which was so helpful. They called to check in after our miscarriage and to monitor the process...Weakness. Financially, Heartland is very comparable to other clinics; however, they do not offer a warranty program...She [Dr. Maclin] is knowledgeable, compassionate and wants the same goal for her patients- a healthy pregnancy and baby. She adjusts treatment based on data and does not simply follow a recipe.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr Maclin truly cares for each patient. When there was no heartbeat found for our baby, she sat with us much longer than expected and let us grieve. She walked us though the options of inducing the miscarriage and said over and over how she wished we didn't live so far away so we could be under her care and be monitored more closely. The office even called to check on me after.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Trust your intuition and stay positive. Science can do wonders, but you have to believe in the process. Expect Miracles.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
When debating whether or not she recommended IUI or IVF for me, I specifically asked Dr. Maclin what she would recommend for her daughter. She answered honestly and has directed us toward IVF.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
For our IUI, we used gonal f injections day 3-7 and then a few days after depending on follicle size. Some cycles we used Cetrotide. To induce ovulation, we too a trigger shot for insemination to follow 36 hours later. For example, Trigger 9 PM on Thursday night, insemination at 8:30 am on Saturday.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
Very friendly, gave tons of information about follicle size and lab results which was so helpful. They called to check in after our miscarriage and to monitor the process.
Describe your experience with Heartland Center for Reproductive Medicine.
Weakness. Financially, Heartland is very comparable to other clinics; however, they do not offer a warranty program. It's a risk, but it could be the greatest reward of your entire life, so it is absolutely worth it! Advantage- in this area, Dr. Maclin has some of the highest success rates. She is knowledgeable, compassionate and wants the same goal for her patients- a healthy pregnancy and baby. She adjusts treatment based on data and does not simply follow a recipe. Hopefully we will be one of her successful stories!
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
We are in the $20,000 range since insurance does not cover treatment
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr.Mackin always adjusted the dosage of final-f depending on ultrasound information
10
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
8
NPS
8
Age 32 - 33
4 IUI
Anovulation
PCOS
Unexplained
Teacher
1st of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
I did not see Dr Maclin much but when I did she was always kind and caring. ... I was mostly attended to by an associate Doctor and the nurses [Heartland Center]. However, when I did see Dr Maclin she was always kind and caring while being truthful as well. I believe she may have been more involved with their IVF patients and not as much with the IUI patients. ... Don’t expect to see her all that much in the early stages of being a patient.
Very professional and caring. Don’t expect to see your RE much in the first stages (past the original consult) if you are doing IUI. They [Heartland Center] did pretty well with a traveling patient like myself but did on occasion have to be called for information. They definitely seed to specialize more in clients that can do all of their monitoring on site but worked with me as best they could.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I barely saw Dr Maclin. I was mostly attended to by an associate Doctor and the nurses. However, when I did see Dr Maclin she was always kind and caring while being truthful as well. I believe she may have been more involved with their IVF patients and not as much with the IUI patients.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Don’t expect to see her all that much in the early stages of being a patient.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Heartland always treated us really well and were very honest with us. I did not see Dr Maclin much but when I did she was always kind and caring. The nurses and office staff were always helpful and friendly as well.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
For IUI we started with femara and monitoring and went on to injectibles in the final IUI.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
The nurses really made the place run. I barely saw the doctors but was cared for by the nurses often. They were all kind and caring as well as thorough in explanations.
Describe your experience with Heartland Center for Reproductive Medicine.
Very professional and caring. Don’t expect to see your RE much in the first stages (past the original consult) if you are doing IUI. They did pretty well with a traveling patient like myself but did on occasion have to be called for information. They definitely seed to specialize more in clients that can do all of their monitoring on site but worked with me as best they could.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
A lot! I don’t remember exactly but I think we probably spent around $5000 there for monitoring and IUI
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Heartland Center for Reproductive Medicine.
They forgot from time to time to call me with testing results - this was mostly because I was monitoring at another clinic due to distance. They also did not send my chart on when requested and I had to request a second time for it.
8
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
3
NPS
8
Age 39 - 40
1 IUI
European
Latinx
Income $0 - $49K
Only Doc Seen
Donor Sperm
Doesn't Recommend
Neutral
Successful
I only saw Dr. Maclin twice during the treatments. During the 2nd consultation and again towards the beginning. After that, my treatment was taken over by other doctors, mostly a Dr. Ramses I believe his name was. I also felt like I wasn't taken very seriously (?) and that she seemed very nonchalant over a life altering decision. Not sure what to expect since this was my first course of fertility treatments but I felt very routine in her eyes.
Can't say enough about the nurses [at Heartland Center for Reproductive Medicine]. Always treated me well, held my hand during the rough stuff and seemed genuinely happy for me when I became pregnant....I don't make a lot of money so I was really surprised that a course of treatment was actually attainable...still not cheap but possible.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I only saw Dr. Maclin twice during the treatments. During the 2nd consultation and again towards the beginning. After that, my treatment was taken over by other doctors, mostly a Dr. Ramses I believe his name was. I also felt like I wasn't taken very seriously (?) and that she seemed very nonchalant over a life altering decision. Not sure what to expect since this was my first course of fertility treatments but I felt very routine in her eyes.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
She seems very nice and knowledgeable. Gave me the information I needed and formulated a treatment plan that was ultimately highly successful (I got pregnant on the first try). However, if you want a hands on doctor, she may not be the one you need.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
With Dr. Maclin, I felt like my care was more up to the nurses than her. I only met her twice, once during the 2nd consultation and one other time at the very beginning of treatment. She did not perform any of the medical aspects herself, this was either done by nursing staff (who were fabulous) or by another Doctor (Dr. Ramses, I think...who is no longer there). I don't know what I expected since this was the only time I ever sought fertility treatments but it felt a lot like going in and getting a check up instead of making the biggest decision of my life.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
I don't remember
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
Can't say enough about the nurses. Always treated me well, held my hand during the rough stuff and seemed genuinely happy for me when I became pregnant.
Describe your experience with Heartland Center for Reproductive Medicine.
Clean, modern and roomy.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I don't make a lot of money so I was really surprised that a course of treatment was actually attainable...still not cheap but possible.
3
Doctor
Victoria Maclin
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2017 - 2018, Unsuccessful
NPS
9
NPS
9
Age 29 - 30
3 IUI
17 IVF
Poor Egg Quality
European
Income $100K - $199K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Maclin is blunt with expectations, but supportive as we struggle to carry a pregnancy to term. She shared her excitement when we had a high number of eggs retrieved through IVF. Her bed side manner really helped us deal with continual bad news due to poor egg quality.... We had 2 losses on our own. Performed IUI to help with 3rd pregnancy which ended in another loss. We do not struggle getting pregnant we struggle carrying to term due to poor egg quality. We tried IVF to reduce risk of an embryo implanting that does not have a high likelihood of leading to a full term pregnancy.
Their staff and facilities [Heartland Ctr for Repro Med] are great. I struggled with paying a $60 copay every visit when we were spending thousands on IVF. We never had to wait too long for our appointments. They are very accommodating if you have additional needs....Incredibly supportive and aware of our situation. They new the right things to say to ensure my wife and I felt comfortable.... Cost for IUI was around $500. IVF was $20,000. T
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin is blunt with expectations, but supportive as we struggle to carry a pregnancy to term. She shared her excitement when we had a high number of eggs retrieved through IVF. Her bed side manner really helped us deal with continual bad news due to poor egg quality.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Expect honest answers.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She invested in our dream of becoming parents.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
We had 2 losses on our own. Performed IUI to help with 3rd pregnancy which ended in another loss. We do not struggle getting pregnant we struggle carrying to term due to poor egg quality. We tried IVF to reduce risk of an embryo implanting that does not have a high likelihood of leading to a full term pregnancy. Retrieved 17 eggs and ended up being genetically abnormal.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
Incredibly supportive and aware of our situation. They new the right things to say to ensure my wife and I felt comfortable.
Describe your experience with Heartland Center for Reproductive Medicine.
Their staff and facilities are great. I struggled with paying a $60 copay every visit when we were spending thousands on IVF. We never had to wait too long for our appointments. They are very accommodating if you have additional needs.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
Cost for IUI was around $500. IVF was $20,000. That includes egg retrieval and genetic testing of embryo. Implantation was $3,000 - $4,000.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Preference is to do 1 at a time to mitigate risk of multiples. But they are open to implanting more than one if requested.
9
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
NPS
6
NPS
7
2 IUI
1 IVF
Unexplained
Income $100K - $199K
Operations
3rd of 5 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
Although I had already have four IUIs she [Dr. Victoria Maclin] did one at her clinic to see how I reacted to medications. I started the IVF right after the failed IUI. The first IVF process was stopped and converted to an IUI do to my response to the medications, however when I went back and tried another IVF she only increased the dose even though I believed that it was due to the type of medication.
This clinic [Heartland] was the first that i went to the really understood what I was going through and took the time to show it. ... I would suggest that people come to the clinic with some idea of terminology. They were not very understand of having to drive an hour to and from appointments. I feel that they could have given me more information about my personal data rather than the clinic data.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I loved working with Dr. Maclin. She was the third doctor I had been to and the first that was able to do the IVF process. Her team was always friendly and willing to work around my time as I lived an hour away from the clinic. Although I had already have four IUIs she did one at her clinic to see how I reacted to medications. I started the IVF right after the failed IUI. The first IVF process was stopped and converted to an IUI do to my response to the medications, however when I went back and tried another IVF she only increased the dose even though I believed that it was due to the type of medication. For the second IVF I got to the egg retrieval, but none of the eggs made it. Rather than telling me on the phone she had my and my husband take a full day off work and drive so she could tell us in person. I would have rather been told in person, but she explained that she felt it was more personable to do it face to face.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
The piece of advance that I would give is be prepared to know the terminology, because it goes fast and they have a lot of terms I didn't know.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
I loved working with Heartland. They were always friendly when entering the office, however I felt they could share more of my chart information with me. I always had to be the one asking questions rather than showing me my data.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
When I started I did an IUI with Gonal-F and trigger. At this time I was on the lowest dose. I then started an IVF with Gonal-F and Menopur. At this time I was on 200 of the Gonal-F and they lowest does of Menopur. They did not get the response they got the first time so they stopped the cycle and did an IUI. The next time I again tried the IVF with the highest dose of Gonal-F and Menopur. This time I had the egg retrieval, but none of the six eggs made it.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
The nursing staff at the clinic were great! They always answered when I called and did not talk down to me because I didn't always know what they were talking about. When I ran out of medication and needed more they helped me get it locally. I loved the nursing staff!
Describe your experience with Heartland Center for Reproductive Medicine.
This clinic was the first that i went to the really understood what I was going through and took the time to show it. They were the first to do the IVF process and showed a good result from past IVFs they completed. I would suggest that people come to the clinic with some idea of terminology. They were not very understand of having to drive an hour to and from appointments. I feel that they could have given me more information about my personal data rather than the clinic data.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I spent about 10,000 for the IFV that was transferred to an IUI and I spent 14,000 on the IFV that failed after the egg retrieval.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Provided conflicting information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Heartland Center for Reproductive Medicine.
When i did my first IVF they cancelled at the last minute because i wasn't responding to the medication. During my second IVF I wasn't responding very well, but rather than tell me they did the egg retrieval and only got 6 eggs when I could have up to 12. I felt like they wasted the money for the egg retrieval.
6
Doctor
Victoria Maclin
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
2 of 5
7
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2019 - 2020, Unknown Success
NPS
10
NPS
9
Age 32 - 33
1 IVF
1 Egg Freezing
Endometriosis
Male Factor
PCOS
Income $0 - $49K
Nurse or HC Services
1st of 3 Docs
9 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Maclin is very compassionate about her patients. She calls and talks to you about treatment to make sure you fully understand. Sometimes she tells you one thing and when you call to start the cycle it may be different...She may change treatment after she tells you her plan...has a very strong preference to only do single embryo transfer... spends lots of time making sure you understand everything you need to.
The clinic [Heartland Center for Reproductive Medicine] is very welcoming and friendly. They tried to not file some testing through insurance. They resolved the problem though once we explained why it needed to go through insurance. The nurses are very compassionate...They always are there for you. They treat you like they know exactly who you are everytime. Dr Maclin spends lots of time making sure you understand everything you need to...Sometimes when you call they tell you something different than what Dr Maclin has told you.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr Maclin is very compassionate about her patients. She calls and talks to you about treatment to make sure you fully understand. Sometimes she tells you one thing and when you call to start the cycle it may be different.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
She may change treatment after she tells you her plan.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
They always are there for you. They treat you like they know exactly who you are everytime. Dr Maclin spends lots of time making sure you understand everything you need to.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
Sometimes when you call they tell you something different than what Dr Maclin has told you.
Describe your experience with Heartland Center for Reproductive Medicine.
The clinic is very welcoming and friendly. They tried to not file some testing through insurance. They resolved the problem though once we explained why it needed to go through insurance. The nurses are very compassionate.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
Our insurance was very beneficial. The drugs ordered were a little pricey. We spent about 20000.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr. Maclin has a very strong preference to only do single embryo transfer.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Heartland Center for Reproductive Medicine.
The financial person was trying to tell us we owe more than we should. She did not want to file some testing through insurance however it needed to be. She finally did file it through insurance and it was paid by insurance.
10
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2019, Unsuccessful
NPS
10
NPS
10
Age 26 - 30
1 IVF
Anovulation
PCOS
Poor Egg Quality
Tubal Blockage
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Victoria Maclin] sat down with me and my husband to explain everything. Even after the failed transfer I could see compassion from her...has great patient skills. She is very knowledgable in this field. Shes very imformative and has great communication. She adjust medications to you specifically and is always willing to answer questions or address any concerns we had!...We did a hysterosalpingiogram and found one of my tubes was blocked. We did severeal rounds of IUI with pills and injectable meds. All which failed. We then went on to IVF whih also failed because of my poor egg quality. Currently still working eith her! Wouldnt choose anyone else!
Everyone [at Heartland Center for Reproductive Medicine] speaks to you on a personal level. Veryfriendly and good at their jobs! You can tell they love what they do!...IUI was around 500.00ish...IVF was 16,000.00. my insurance covers lab work and other procedures...They are always able to get you in on time. They work with insurance companies if you have any fertility coverage. They keep you very updated on your plan and are always willing to take calls and give you answers!...We did a hysterosalpingiogram and found one of my tubes was blocked. We did severeal rounds of IUI with pills and injectable meds. All which failed. We then went on to IVF whih also failed because of my poor egg quality. Currently still working eith her! Wouldnt choose anyone else!
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin has great patient skills. She is very knowledgable in this field. Shes very imformative and has great communication. She adjust medications to you specifically and is always willing to answer questions or address any concerns we had!
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Dont be afraid to ask questions. Go in with an open mind and take her advice!
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She sat down with me and my husband to explain everything. Even after the failed transfer I could see compassion from her
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
We did a hysterosalpingiogram and found one of my tubes was blocked. We did severeal rounds of IUI with pills and injectable meds. All which failed. We then went on to IVF whih also failed because of my poor egg quality. Currently still working eith her! Wouldnt choose anyone else!
Describe your experience with your nurse at Heartland Center for Reproductive Medicine. (Assigned nurse: Candy?)
Everyone speaks to you on a personal level. Veryfriendly and good at their jobs! You can tell they love what they do!
Describe your experience with Heartland Center for Reproductive Medicine.
They are always able to get you in on time. They work with insurance companies if you have any fertility coverage. They keep you very updated on your plan and are always willing to take calls and give you answers!
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
IUI was around 500.00ish...IVF was 16,000.00. my insurance covers lab work and other procedures
10
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2017, Unsuccessful
NPS
7
NPS
9
Age 30 - 36
3 IUI
3 IVF
Donor Eggs
Male Factor
PCOS
Unexplained
Income $50K - $99K
Operations
Only Doc Seen
Donor Sperm
LGBTQ
Neutral
Strongly Recommends
Unsuccessful
I would have preferred a specific diagnosis [from Dr. Victoria Maclin]. Ideas on what I could do in my personal life that could change the income and prepare my body. None of these things were discussed. She was always very personable and seemed to remember us each time!...She personally called me with results. She took the time to sit down and have a consultation to talk about things at our request.
It was apprx 18,000 per IVF. and 5000 for IUI [at Heartland Center for Reproductive Medicine]. We applied for the BabyQuest grant and they did fill out paperwork for us to submit with the application. They were NOT willing to discount anything to work with Baby Quest...Communication is great, but would prefer email more details that could help. The facility is beautiful and clean. I would like to see the clinic focus on more whole body initiatives and how all aspects of living affect infertility.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I would have preferred a specific diagnosis. Ideas on what I could do in my personal life that could change the income and prepare my body. None of these things were discussed. She was always very personable and seemed to remember us each time!
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Its hard to get a specific diagnosis.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She personally called me with results. She took the time to sit down and have a consultation to talk about things at our request.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Stimulation protocol. G225/m2 x 3 days, then drop to G150/M1x8days. Gonal F. Menopur, Cetrotide. ICSI.
Describe your experience with your nurse at Heartland Center for Reproductive Medicine. (Assigned nurse: Cheryl)
Always so nice!!!
Describe your experience with Heartland Center for Reproductive Medicine.
Communication is great, but would prefer email more details that could help. The facility is beautiful and clean. I would like to see the clinic focus on more whole body initiatives and how all aspects of living affect infertility.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
It was apprx 18,000 per IVF. and 5000 for IUI. We applied for the BabyQuest grant and they did fill out paperwork for us to submit with the application. They were NOT willing to discount anything to work with Baby Quest.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
She preferred blastocysts but would transfer morulas if we had any.
7
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 30
1 IVF
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Maclin would personally call me to discuss my treatment and progress...Dr. Maclin is blunt and tells you the truth. She won't sugarcoat anything. She is very smart but doesn't make you feel dumb...She was a great communicator and extremely knowledgeable. I trusted her with my body and embryos. She is an expert in her field. She is very compassionate and let me cry on the phone and never made me feel like less of a person.
It [Heartland Center for Reproductive Medicine- Omaha] is clean and welcoming. Payments are expected up front on the day of services. Their financial manager is awesome and does all the insurance dirty work...The entire staff was friendly and fun. Fertility treatments are stressful but they make it more relaxing. They are available anytime to talk and will even share their direct number to access them quickly...Gonal-f, menopur, and Lupron were used in my cycles...Dr. Maclin would personally call me to discuss my treatment and progress.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
She was a great communicator and extremely knowledgeable. I trusted her with my body and embryos. She is an expert in her field. She is very compassionate and let me cry on the phone and never made me feel like less of a person.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
To be patient. Infertility is a long process with lots of tests. Dr. Maclin is blunt and tells you the truth. She won't sugarcoat anything. She is very smart but doesn't make you feel dumb. She treats you how she wants her daughter treated.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin would personally call me to discuss my treatment and progress.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Gonal-f, menopur, and Lupron were used in my cycles. I can't remember doses.
Describe your experience with your nurse at Heartland Center for Reproductive Medicine. (Assigned nurse: Sheryl)
The entire staff was friendly and fun. Fertility treatments are stressful but they make it more relaxing. They are available anytime to talk and will even share their direct number to access them quickly.
Describe your experience with Heartland Center for Reproductive Medicine.
It is clean and welcoming. Payments are expected up front on the day of services. Their financial manager is awesome and does all the insurance dirty work.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I think I ended up paying around $18,000
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
She prefers eSET
10
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
7
NPS
9
Age 40 - 42
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Business Executive
6th of 6 Docs
12 IUI With Other Docs
3 IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Maclin is experienced and a straight shooter on her recommendations after we suffered a miscarriage. It was hard to hear but I appreciated her candor. She was also understanding of our need to come to terms and be at peace with our decisions surrounding next steps. I never felt pressured...took the time to talk to me before my surgery, counsel me on my grief, discuss options, give me her candid opinions, and hear my concerns.
Heartland is a great, down to earth, midwestern clinic where the staff shows midwestern friendliness and care. They are willing to help, and I felt like they were rooting for me. The were patient with my questions and always willing to put my in touch with the doctor, unlike at other clinics where doctors were inaccessible during treatments...nurses can be at times brusque, but for the most part, were efficient and good at what they did.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin is experienced and a straight shooter on her recommendations after we suffered a miscarriage. It was hard to hear but I appreciated her candor. She was also understanding of our need to come to terms and be at peace with our decisions surrounding next steps. I never felt pressured.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin performed my D&C after a missed miscarriage and took the time to talk to me before my surgery, counsel me on my grief, discuss options, give me her candid opinions, and hear my concerns.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
Dr. Maclin's nurses can be at times brusque, but for the most part, were efficient and good at what they did.
Describe your experience with Heartland Center for Reproductive Medicine.
Heartland is a great, down to earth, midwestern clinic where the staff shows midwestern friendliness and care. They are willing to help, and I felt like they were rooting for me. The were patient with my questions and always willing to put my in touch with the doctor, unlike at other clinics where doctors were inaccessible during treatments.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Lost paperwork
  • Failed to call with results
7
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
9
NPS
9
Age 34
3 IUI
Unexplained
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
She’s wonderful, and really felt like she [Dr. Victoria Maclin] cared...extremely positive, kind, and accommodating. I felt like I could tell her or ask anything. She has a great bed side mannor, and I highly recommend her. The only thing I wish she did the IUI’s. To me it would be nice to see her those days and not the nurse...I wish I had asked her to be a lot more aggressive...UI with clomid 2x’s and 1 with injunctions, and then 2 home IUI’s if you will.
[The nursing staff at Heartland Center for Reproductive Medicine is] Kind, friendly, and thorough!...$400 IUI...They let you do payment plans on testing that’s not covered for both aspiring Mom and Dads...She’s wonderful, and really felt like she [Dr. Victoria Maclin] cared...extremely positive, kind, and accommodating. I felt like I could tell her or ask anything. She has a great bed side mannor, and I highly recommend her.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Macklin was extremely positive, kind, and accommodating. I felt like I could tell her or ask anything. She has a great bed side mannor, and I highly recommend her. The only thing I wish she did the IUI’s. To me it would be nice to see her those days and not the nurse.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Ask a lot of questions, she will be happy to answer them all.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She’s wonderful, and really felt like she cared.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
IUI with clomid 2x’s and 1 with injunctions, and then 2 home IUI’s if you will. I wish I had asked her to be a lot more aggressive.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
Kind, friendly, and thorough!
Describe your experience with Heartland Center for Reproductive Medicine.
My ONLY complaint is the other Doctor in the office, I cannot recall her name but she is rude, and has NO time for anyone with a weight problem. I left bawling and defended to see Macklin. She apologized, and said that’s not how we treat people, and was wonderful to me!
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
10,500 for IVF I believe (we didn’t do) $400 IUI They let you do payment plans on testing that’s not covered for both aspiring Mom and Dads.
9
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2020, Unknown Success
NPS
10
NPS
10
Age 33 - 39
Endometriosis
Uterine Fibroids
European
Income $100K - $199K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Maclin] is so knowledgeable and medically minded that I did need her to explain procedures a few time in layman terms to understand...wants you to feel comfortable before moving forward. She calls you after hours to check in on you...She may come across as very forward, but I needed her genuine, caring bluntness to push me out of my comfort zone and take the leap into our IVF journey...
The nursing staff [at Heartland Center for Reproductive Medicine] was always caring and compassionate...There were a few times they needed to check with the doctor when the plan didn’t follow what was talked about. But they would get back to you as soon as possible with the answer. They would give you great tips and tricks to make processes much easier...over all approximate cost of $29,500
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr Maclin wants the very best for you and wants you to have a successful outcome with every situation. She is so knowledgeable and medically minded that I did need her to explain procedures a few time in layman terms to understand. She always wants you to feel comfortable before moving forward. She calls you after hours to check in on you. One of the hardest calls she made was to tell us the COVID19 had put our treatments on hold for a bit. But she was ever reassuring that we could pick treatment up right where we left off. She always greats you with a smile and it has been truly a joy working with her.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Don’t feel intimidated by her. She may come across as very forward, but I needed her genuine, caring bluntness to push me out of my comfort zone and take the leap into our IVF journey.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
They want to make sure you are comfortable and taken care of. They treat you with respect and want your needs and concerns to be addressed.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
I have been dealing with inflammation in my uterus and was needing to do Zoadex shots to restart my system. After three months of shots and no cycle we were going to move forward with ultrasounds and fertility injections. But the Covid19 pandemic hit and I have been put on birth control while we wait for a new start date.
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
The nursing staff was always caring and compassionate. They want to make sure all of your questions are answered. There were a few times they needed to check with the doctor when the plan didn’t follow what was talked about. But they would get back to you as soon as possible with the answer. They would give you great tips and tricks to make processes much easier. I am still having a hard time knowing who is who at the clinic. I like to know nurses names and that isn’t alway given at each appointment. But overall they are wonderful nursing staff.
Describe your experience with Heartland Center for Reproductive Medicine.
The staff always has a smile and greats you by name. If I have to leave a message for the nurse they get back to me as soon as they can or Dr Maclin herself calls to answer my questions after hours. The hours of the clinic may be a concern. They are only open until 3:30 pm. Their location is so easy and convenient to get to. The billing department can be a little hard to get ahold of but Jo has such a bold joyful side once you get to know her.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
Consultation was $300. The rest we have been quoted $4,800-$7,800 for medications. We have applied for a discount and received 10% off of medication. IVF procedure is quoted $11,275. PGD/PGS biopsy is $2,500 and cryopreservation is $975. With an over all approximate cost of $29,500.
10
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2020, Successful
NPS
10
NPS
10
Age 32 - 38
1 IVF
1 Egg Freezing
Unexplained
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Victoria Maclin] looked at me and my case. Not just numbers and statistics...Based on past outcomes and over stimulation at a former clinic we moved directly to IVF...She’s genuine, caring and compassionate. She sees your case individually and not as part of a “bottom line”. She hears your concerns and allows you to have input into your treatment plan
[Heartland Center for Reproductive Medicine positive] you always had a set appointment time and the same nurse Following your care...[cost]Average IVF cycle 10-14k...She’s[Dr. Maclin] genuine, caring and compassionate. She sees your case individually and not as part of a “bottom line”. She hears your concerns and allows you to have input into your treatment plan
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr Maclin cares about people. So much so that she saw the need to break free from a hospital Institution and start a Private fertility practice. She’s genuine, caring and compassionate. She sees your case individually and not as part of a “bottom line”. She hears your concerns and allows you to have input into your treatment plan
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
There are no dumb questions. You won’t be looked down on for asking anything you’re unsure of.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr Maclin looked at me and my case. Not just numbers and statistics. She’s like shear yes and compassionate.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Based on past outcomes and over stimulation at a former clinic we moved directly to IVF.
Describe your experience with your nurse at Heartland Center for Reproductive Medicine.
One thing I loved about the clinic was that you always had a set appointment time and the same nurse Following your care. By the time you graduated to your OB you get like they were family. They celebrated your wins and mourned your losses along with you.
Describe your experience with Heartland Center for Reproductive Medicine.
Compared to the other clinic in town I can only speak to the strengths of Heartland Center. They offered appointments rather than “open clinic” time. The nursing staff is second to none. The turnover is low. The staff becomes family. The clinic is private practice and as such doesn’t have to adhere to hospital politics.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
Average IVF cycle 10-14k
10
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5