Rated 7.9
Strongly recommend: 52%Neutral: 27%Don't recommend: 22%7.9
52% strongly recommend
27 reviews
Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.6
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.6
4.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
S. Illinois U.
Residency
Rush U. Med Ctr
Fellowship
Rush U. Med Ctr

How Doctor Communicates

nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Victoria Maclin works at

Heartland Center for Reproductive Medicine
Rated 8.2
Strongly recommend: 66%Neutral: 19%Don't recommend: 16%8.2

Explore Clinic
Omaha
7308 S 142nd St
Omaha, NE 68138

27 patient reviews

2017, Unknown Success
NPS
3
NPS
5
Age 32
Tubal Blockage
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
She [Dr. Victoria Maclin] was nice, she explained everything. She was profesenal, and asked us questions. She wanted to start treatment right away but didn't seem interested if we were going to be able to afford it. She also did not seem to care that we live four and a half hours away, meaning we would have to take off of work to get to any extra appointments.
The clinic [Hearthland Center for Reproductive Medicine] was beautiful and there was a lot of privacy, clinic was not located in downtown Omaha which was a HUGE plus. It would be a huge help if they could schedule the women's HSG and the man's sperm analysis at the same time or around the same time (deff. the same day)... She performed a HSG on me showing that my tubes are completely blocked. She was wanting to set up another appt to have my husband do a sperm test.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
She was nice, she explained everything. She was profesenal, and asked us questions. She wanted to start treatment right away but didn't seem interested if we were going to be able to afford it. She also did not seem to care that we live four and a half hours away, meaning we would have to take off of work to get to any extra appointments.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Be ready and financially able to dive in full force.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She was polite and explained everything to us.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
She performed a HSG on me showing that my tubes are completely blocked. She was wanting to set up another appt to have my husband do a sperm test.
Describe your experience with Heartland Center for Reproductive Medicine.
The clinic was beautiful and there was a lot of privacy, clinic was not located in downtown Omaha which was a HUGE plus. It would be a huge help if they could schedule the women's HSG and the man's sperm analysis at the same time or around the same time (deff. the same day)
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
The HSG was not a bad price, but was not told what any further treatment would cost.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to send your chart to another clinic
3
Doctor
Victoria Maclin
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
2 of 5
5
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2014, Unsuccessful
NPS
9
NPS
10
Age 26
Endometriosis
Recurrent Pregnancy Loss
Unexplained
Middle Eastern
Income $200K - $499K
1st of 3 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Victoria Maclin is] Compassionate and,caring. You were treated as a patient not a number or by another paycheck. She would always have the next step planned in our infertility journey.... She had tried me with a few different fertility medications such as clinic and femera... I started out seeing Dr. Ramey and he retired and so I was turned over to Dr. Macklin. She had called our satellite office to always give directions on my next step of treatment.
This office I feel like was one of the bests for me. I’ve been to a few different offices and just left feeling defeated. Heartland is my favorite. I love the doctor and the staff there. I’d recommend this office to everyone.... [the staff are] Very compassionate and caring. Quick to return phone calls.... The whole office was so caring and nice that it makes you keep wanting to go back.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Compassionate and,caring. You were treated as a patient not a number or by another paycheck. She would always have the next step planned in our infertility journey. I look forward going back hopefully in the future.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
She is the best around.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
The whole office was so caring and nice that it makes you keep wanting to go back.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
I started out seeing Dr. Ramey and he retired and so I was turned over to Dr. Macklin. She had called our satellite office to always give directions on my next step of treatment. She had tried me with a few different fertility medications such as clinic and femera
Describe your experience with the nursing staff at Heartland Center for Reproductive Medicine.
Very compassionate and caring. Quick to return phone calls.
Describe your experience with Heartland Center for Reproductive Medicine.
This office I feel like was one of the bests for me. I’ve been to a few different offices and just left feeling defeated. Heartland is my favorite. I love the doctor and the staff there. I’d recommend this office to everyone.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
Unsure
9
Doctor
Victoria Maclin
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5