Rated 9.8
Strongly recommend: 93%Neutral: 7%9.8
93% strongly recommend
6 reviews
Humanity
9.7
9.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.8
9.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.9
7.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Arizona
Residency
Weill Cornell
Fellowship
Weill Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Vinay Gunnala works in 1 office at

Southwest Fertility Center
Rated 9.4
Strongly recommend: 85%Neutral: 5%Don't recommend: 10%9.4

Explore Clinic
Phoenix
3125 N. 32nd St.
Phoenix, AZ 85018

6 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unknown Success
NPS
10
NPS
10
Age 37 - 38
2 IUI
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Uterine Fibroids
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Gunnala] has always treated me with compassion and true heart. I’ve had a difficult fertility journey. I had chose a donor that ended up not producing what we had expected. He didn’t let me lose hope...Unfortunately when I went in for my 9wk us there was no heartbeat. He quickly hugged me and made feel like everything will be ok...Dr. Vinay was there every moment making sure I didn’t feel alone. He was absolutely amazing during my darkest hrs...
Everyone in the office [at Southwest Fertility Center] is friendly, and very comforting. No matter what part of your journey you are in they will make sure you are well informed, and have a clear understanding of the process. The nurses are very thorough in teaching what meds to take, and how to take them...The nurses at Southwest are the sweetest. They are very compassionate and caring. Agatha, and Lana are amazing at what they do...
How was your experience with Vinay Gunnala at Southwest Fertility Center?
I’ve never had a bad experience with Dr.Vinay. He has always treated me with compassion and true heart. I’ve had a difficult fertility journey. I had chose a donor that ended up not producing what we had expected. He didn’t let me lose hope. He helped me pick another donor and we finally received good quality embryos. After 4yrs I had finally seen a positive pregnancy test. Unfortunately when I went in for my 9wk us there was no heartbeat. He quickly hugged me and made feel like everything will be ok. He got me scheduled for a d an c. Unfortunately it was during the heart of Covid so I was left to check into the hospital all alone. Dr. Vinay was there every moment making sure I didn’t feel alone. He was absolutely amazing during my darkest hrs.
What's one piece of advice would you give a prospective patient of Vinay Gunnala at Southwest Fertility Center?
Dr.Vinay is truly a kind, compassionate, and smart doctor. Who absolutely loves his PowerPoints. Lol
During treatment, were you treated like a number or a human with Vinay Gunnala at Southwest Fertility Center?
Dr.Vinay didn’t treat me like just another pt or statistic. He took the time to listen to me and made me feel heard.
Describe the protocols Vinay Gunnala used in your cycles at Southwest Fertility Center and their degree of success.
He originally suggested I have surgery to remove my fibroid as it was large and weighing on my uterus. After my surgery we did our first round of ivf. Unfortunately we ended up with less follicles than ever before. So we canceled that cycle and tried again. We used different meds and this time I got 6 eggs. Of the 6, we got 4 embryos. We transferred 2 on day 5 and the other 2 didn’t make it to freeze. Once that pregnancy test came back negative we decided to go straight to donor eggs so I would have a better chance at having a baby.
Describe your experience with the nursing staff at Southwest Fertility Center.
The nurses at Southwest are the sweetest. They are very compassionate and caring. Agatha, and Lana are amazing at what they do.
Describe your experience with Southwest Fertility Center.
Everyone in the office is friendly, and very comforting. No matter what part of your journey you are in they will make sure you are well informed, and have a clear understanding of the process. The nurses are very thorough in teaching what meds to take, and how to take them. Infertility is a scary, stressful, and sad thing to go through. I’m very happy that i was referred to Southwest fertility. I know eventually Dr.Vinay and his team will get me my rainbow baby. Dr. Vinay is the best!!!
Describe the costs associated with your care under Vinay Gunnala at Southwest Fertility Center.
Between iui, ivfx2, donor cycle x2 I would say it cost roughly 50,000
Describe Vinay Gunnala's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southwest Fertility Center.
Dr. Vinay suggested to transfer two embryos that were created from my own eggs because we were afraid quality may not be the best. We also transferred the only two, day 3 embryos we received from our first donor cycle because once again we weren’t sure the quality was there. On our 2nd donor we transferred only 1 because the embryos were the best quality. I respected his approach with each transfer. I think it’s what was for the best.
10
Doctor
Vinay Gunnala
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southwest Fertility Center
Phoenix
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 40
1 Fertility Medications
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Income $200K - $499K
Nurse or HC Services
5th of 5 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Gunnala was the advocate that I/we needed...takes the time to understand your goals and your limitations and worked with us to create a treatment plan that fit our needs...made sure that we always had all of our questions answered...really listens, I never felt like a number...my appointments were never rushed, and he always remembered me because he truly cares about each of his patients...
They [Southwest Fertility Center] are so warm and welcoming. If I needed to speak to a nurse, someone in billing or the IVF coordinator, all I had to do was call. I LOVE that they don’t use an app for communication. They are much more personable and will provide the support that is needed...I never waited long for my appointments and almost always saw Dr. G-- even if it was just in the hall passing by, he'd say hello.
How was your experience with Vinay Gunnala at Southwest Fertility Center?
The very first time I met with him was over the phone. The first thing he said to me was “struggling with fertility is hard, especially when it has gone on for an extended period of time. You should not only be proud of yourself for finding the strength to continue, but you should be proud the strength that you have between you and your spouse because this is also very challenging for couples”. That type of acknowledgement was so appreciated, I knew that he was going to be a good fit from the beginning. Dr. Gunnala was the advocate that I/we needed. Dr. Gunnala takes the time to understand your goals and your limitations and worked with us to create a treatment plan that fit our needs. He explained things in a way that were easy to understand and made sure that we always had all of our questions answered.
What's one piece of advice would you give a prospective patient of Vinay Gunnala at Southwest Fertility Center?
I wish I had found him sooner. He is straightforward but in a kind and respectful way. He set appropriate expectations but I knew that no matter what the outcome, I would feel that we made the right choice by putting our trust in him and SWFC.
During treatment, were you treated like a number or a human with Vinay Gunnala at Southwest Fertility Center?
He really listens, I never felt like a number (which I did at a couple other practices), my appointments were never rushed, and he always remembered me because he truly cares about each of his patients. They are so warm and welcoming. If I needed to speak to a nurse, someone in billing or the IVF coordinator, all I had to do was call. I LOVE that they don’t use an app for communication. They are much more personable and will provide the support that is needed.
Describe your experience with the nursing staff at Southwest Fertility Center.
I think the majority of providers have been with SWFC for over 20 years-- that says a lot about a practice. The nurses that I interacted with were fantastic. They were kind, thorough and excellent resources. I could easily speak to one after hours if there was an urgent need. I really appreciated being able to actually speak with a nurse if needed.
Describe your experience with Southwest Fertility Center.
They are in the process of renovating their practice. When I was last there, the clinic is on the top floor and the new build will be the first level. It looks like it's going to be a beautifully updated space. I like that it's centrally located. I never waited long for my appointments and almost always saw Dr. G-- even if it was just in the hall passing by, he'd say hello.
Describe the costs associated with your care under Vinay Gunnala at Southwest Fertility Center.
Total IVF cycle cost with meds was around 15k (not including PGS), $1100 for IUI.
Describe Vinay Gunnala's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southwest Fertility Center.
Because I am older and have DOR, he offered a few different options. One was to skip the pre-implantation testing and instead put up to 3 embryos back to reduce the risk of losing a healthy embryo through the waiting period until the testing could be done.
10
Doctor
Vinay Gunnala
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southwest Fertility Center
Phoenix
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
8
Age 34
1 IVF
Anovulation
Male Factor
PCOS
Ashkenazi Jewish
Income $50K - $99K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Vinay [Gunnala] is thorough and takes time to explain every step of this arduous process...compassionate when discussing sensitive topics. He is responsive to emails and was honest with probabilities during our IVF process...We were on a down-regulated Gonal-F, Ganirelix protocol with a Lupron Trigger to lower the risk of OHSS...In the end we ended up with mild ohss, and due to the number of embryos, Dr Vinay insisted that we freeze-all and have a frozen transfer in another cycle.
This clinic [Southwest Fertility Center] has experience and it is a blessing and a curse. I have full faith in the Dr’s and most of the Nurses, but the office staff is rough around the edges. Due to the tenure of many of the office staff, they tend to assume that their new patients know the process as thoroughly as they do. This is not the case and can be confusing or rushed to a new patient. Do your research and be prepared to ask questions.
How was your experience with Vinay Gunnala at Southwest Fertility Center?
Dr Vinay is new to this clinic that has been in Phoenix since 1980. He is thorough and compassionate when discussing sensitive topics. He is responsive to emails and was honest with probabilities during our IVF process
What's one piece of advice would you give a prospective patient of Vinay Gunnala at Southwest Fertility Center?
Do not be afraid to ask difficult questions. The office isn't shiny and new, but the level of care is thoughtful.
During treatment, were you treated like a number or a human with Vinay Gunnala at Southwest Fertility Center?
Dr Vinay is thorough and takes time to explain every step of this arduous process.
Describe the protocols Vinay Gunnala used in your cycles at Southwest Fertility Center and their degree of success.
Given our diagnosis, pcos with 4.5amh , and severe male factor, Dr Vinay recommended IVf with ICSI and a goal of a fresh transfer. We were on a down-regulated Gonal-F, Ganirelix protocol with a Lupron Trigger to lower the risk of OHSS. On the day of retrieval we extracted 25 egg, 19 of which were mature. Of those 11 fertilized and 3 reached day 5 embryo. In the end we ended up with mild ohss, and due to the number of embryos, Dr Vinay insisted that we freeze-all and have a frozen transfer in another cycle. The FET cycle protocol was lupron , estrogen and progesterone. Dr Vinay again was open and communicative during this process. We received the results of our Hcg-beta of 191 on day 11 after FET.
Describe your experience with the nursing staff at Southwest Fertility Center.
Most of the nurses were excellent. One was less than stellar, and tended to rush through important information like the pre-ivf disclosures.
Describe your experience with Southwest Fertility Center.
This clinic has experience and it is a blessing and a curse. I have full faith in the Dr’s and most of the Nurses, but the office staff is rough around the edges. Due to the tenure of many of the office staff, they tend to assume that their new patients know the process as thoroughly as they do. This is not the case and can be confusing or rushed to a new patient. Do your research and be prepared to ask questions.
Describe the costs associated with your care under Vinay Gunnala at Southwest Fertility Center.
IFV with ICSI 5900 + Meds Lupron Trigger Shot 195 FET Cycle 2500 + Med Lab tests not included in IVF cycle (due to OHSS), ~200
Describe Vinay Gunnala's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southwest Fertility Center.
Dr Vinay, recommended transferring a single embryo due to our prognosis and quality of embryos.
What specific things went wrong at Southwest Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Southwest Fertility Center.
One nurse on occasion forgot to call in a prescription and tended to rush through important information.
9
Doctor
Vinay Gunnala
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Southwest Fertility Center
Phoenix
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
9
Age 38
Income $0 - $49K
4th of 4 Docs
4 IUI With Other Docs
Donor Sperm
LGBTQ
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Vinay Gunnala] was very warm through the consultation and ended with saying he was positive he could help me...He asked many times if I had questions and was very thorough. He even said they'd work with me regarding ultrasounds he needs taken in his office, not something you hear from fertility clinics very often... said yesterday that his nurses would be sending me a message today containing everything he spoke about during the teleconsult including tests he was going to order. I haven't yet received it and when I called I discovered they had closed almost two hours early. Some of these tests need to be done soon if I'm going to start in September so I'm concerned.
[Southwest Fertility Center] has an IVF package starting at $5300 that has made IVF affordable to me. Unfortunately, the meds will run between $3-8000 and I'm hoping they will submit a preauth ahead of time so I can find out how much insurance will cover...Weakness: One of the nurses was not very knowledgeable at all and had me worried SW Fertility was not equipped to handle me as an out-of-state patient. This ended up being completely false. Strengths: Fran's really on top of things and Dr. Vinay Gunnala is a top doctor that I have a lot of faith in.
How was your experience with Vinay Gunnala at Southwest Fertility Center?
He asked many times if I had questions and was very thorough. He even said they'd work with me regarding ultrasounds he needs taken in his office, not something you hear from fertility clinics very often.
What's one piece of advice would you give a prospective patient of Vinay Gunnala at Southwest Fertility Center?
Ask a lot of questions- he expects you to and he will give thorough answers.
During treatment, were you treated like a number or a human with Vinay Gunnala at Southwest Fertility Center?
I mentioned to Vinay Gunnala that my sister used their clinic to have her son who is now 30. He told me to send my regards. He was very warm through the consultation and ended with saying he was positive he could help me.
Describe your experience with Southwest Fertility Center.
Weakness: One of the nurses was not very knowledgeable at all and had me worried SW Fertility was not equipped to handle me as an out-of-state patient. This ended up being completely false. Strengths: Fran's really on top of things and Dr. Vinay Gunnala is a top doctor that I have a lot of faith in.
Describe the costs associated with your care under Vinay Gunnala at Southwest Fertility Center.
He has an IVF package starting at $5300 that has made IVF affordable to me. Unfortunately, the meds will run between $3-8000 and I'm hoping they will submit a preauth ahead of time so I can find out how much insurance will cover. I also need to finish applying for Compassionate Care which I really don't want to do until I receive the price list to verify prices which they were supposed to be sending today.
What specific things went wrong at Southwest Fertility Center?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Southwest Fertility Center.
Dr. Vinay Gunnala said yesterday that his nurses would be sending me a message today containing everything he spoke about during the teleconsult including tests he was going to order. I haven't yet received it and when I called I discovered they had closed almost two hours early. Some of these tests need to be done soon if I'm going to start in September so I'm concerned.
8
Doctor
Vinay Gunnala
NPS
Humanity
4 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
9
Clinic
Southwest Fertility Center
Phoenix
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Educational Resources
5 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
Male Factor
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Vinay Gunnala] always answers all my questions to make sure I understand...So far I have only had one tube removed, a few polyps, and a fibroid...Now that everything is structurally normal we will proceed to IVF. We have male factor infertility and my other tube is abnormal...He takes the time to show visual slides when explaining ivf and fertility...
overall they[nurse of Southwest Fertility Center] are organized and professional...surgery and all preliminary tests costed about 3000 out of pocket. Ivf is comparable to other clinics at about 5000...weaknesses are sometimes they do not return call soon enough...[Dr.Gunnala] is on my side and is there for me through everything. He takes the time to show visual slides when explaining ivf and fertility
How was your experience with Vinay Gunnala at Southwest Fertility Center?
He is warm and friendly. He always answers all my questions to make sure I understand. I feel like he is on my side and is there for me through everything. He takes the time to show visual slides when explaining ivf and fertility. He performed surgery on me and I always felt safe and taken care of.
What's one piece of advice would you give a prospective patient of Vinay Gunnala at Southwest Fertility Center?
I would say don’t judge the office for its visual appearance. It’s in an older building and doesn’t have an expensive look. I would rather have excellent doctors than a shiny new office!
During treatment, were you treated like a number or a human with Vinay Gunnala at Southwest Fertility Center?
My doctor was very warm and friendly. Dr. Cinnamon Gunnala is very thorough and caring. He always knows exactly was is going on with my particular case.
Describe the protocols Vinay Gunnala used in your cycles at Southwest Fertility Center and their degree of success.
So far I have only had one tube removed, a few polyps, and a fibroid. I healed quickly from surgery and feel so much better. The tube that was removed had a hydrosalpinx and was 7cm. It was removed laparoscopically. Now that everything is structurally normal we will proceed to IVF. We have male factor infertility and my other tube is abnormal.
Describe your experience with the nursing staff at Southwest Fertility Center.
I’m overall they are organized and professional. They are on the reserved side but I don’t have a problem with that at all.
Describe your experience with Southwest Fertility Center.
The staff is caring and skilled. I’ve always felt like they want to get results as bad as I do. The weaknesses are sometimes they do not return call soon enough. You might get a call the next day, or just not within a few hours.
Describe the costs associated with your care under Vinay Gunnala at Southwest Fertility Center.
The surgery and all preliminary tests costed about 3000 out of pocket. Ivf is comparable to other clinics at about 5000.
What specific things went wrong at Southwest Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to send your chart to another clinic
10
Doctor
Vinay Gunnala
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southwest Fertility Center
Phoenix
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 39
1 Fertility Medications
Poor Egg Quality
Uterine Fibroids
Black or African-American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Vinay Gunnala] explains each procedure in details step by step and make sure my husband and I don’t get lost in conversations. We are both new and nervous to the procedure and he’s with us walking us through...He’s very much involved in every detail. We come in for blood work he’s there to greet majority of time even if it’s-a quick wave as he’s passing the room. It’s really nice. He makes sure at the end of the visit, we understand what’s needed why it’s needed as well as provide options and recommendations. There’s never no pressure.
We’re happy with our choice to work with Southwest Fertility Center. His team is welcoming and friendly. Like family. Love the vibe overall...The clinic overall is like family you feel included and home. Everyone is well educated in the areas they’re assigned. The clinic flows. I’m still working with the clinic currently to complete to process.
How was your experience with Vinay Gunnala at Southwest Fertility Center?
He’s very much involved in every detail. We come in for blood work he’s there to greet majority of time even if it’s-a quick wave as he’s passing the room. It’s really nice. He makes sure at the end of the visit, we understand what’s needed why it’s needed as well as provide options and recommendations. There’s never no pressure.
What's one piece of advice would you give a prospective patient of Vinay Gunnala at Southwest Fertility Center?
You are in great hands. Trust that you’ve chosen the aft for you.
During treatment, were you treated like a number or a human with Vinay Gunnala at Southwest Fertility Center?
He explains each procedure in details step by step and make sure my husband and I don’t get lost in conversations. We are both new and nervous to the procedure and he’s with us walking us through. We’re happy with our choice to work with Southwest Fertility Center. His team is welcoming and friendly. Like family. Love the vibe overall.
Describe your experience with Southwest Fertility Center.
The clinic overall is like family you feel included and home. Everyone is well educated in the areas they’re assigned. The clinic flows. I’m still working with the clinic currently to complete to process.
10
Doctor
Vinay Gunnala
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southwest Fertility Center
Phoenix
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5