How was your experience with Violet Klenov at Vios Fertility Institute?
Our overall experience with VIOS and Dr. Klenov has been great. The subject of infertility and IVF (in our case) is a sensitive subject - it could be easy to get overwhelmed. My wife an I have left our appointments excited instead of nervous or intimidated. My wife and I did have a customer service experience incident with the front desk, but we were very satisfied with how the situation was handled when we brought it up with VIOS. Dr. Klenov took a personal approach by reaching out and discussing the incident with us directly and helped us seek restitution for our experience. We are thankful she is out doctor.
What's one piece of advice would you give a prospective patient of Violet Klenov at Vios Fertility Institute?
Dr. Klenov is very thorough and takes her time to explain the entire process, but do not hesitate to ask her any questions or for clarification. She is more than happy to make sure you understand and are comfortable with what lies ahead.
During treatment, were you treated like a number or a human with Violet Klenov at Vios Fertility Institute?
Dr. Klenov met with us to discuss our situation and answered all questions we had. She has been there for us every step of the way. We have been able to log on to a portal and submit questions to her and her responses are timely and thorough. We have felt comfortable asking her anything we need and she takes the time to explain anything to us.
Describe the protocols Violet Klenov used in your cycles at Vios Fertility Institute and their degree of success.
At this point, my wife and I have had our initial consult, lab work, genetics testing, semen analysis and other testing. We had our follow up appointment and will begin in May. The only set back is Covid-19. We hope to have our embryos frozen for a later insertion.
Describe your experience with the nursing staff.
The nurses so far have been very compassionate and comforting.
Describe your experience with Vios Fertility Institute.
Fertility can be a sensitive, overwhelming subject. VIOS does a great job overall of making sure you are accommodated and comfortable. We did have one negative experience with the front desk, but when we shared with VIOS, they took immediate action and we felt they handled the situation properly. We also felt confident that the isolated experience we had with one individual was not reflective of VIOS.
Describe the costs associated with your care under Violet Klenov at Vios Fertility Institute.
Our health insurance is covering testing and medications, but not the IVF procedure itself. Our overall procedure cost will be $12,500 we were told.