How was your experience with Wen-Hui Shen at Kaiser Permanente NorCal?
Dr. Shen was cold and clinical, which is fine, but frequently gave incorrect information or neglected to tell me details of my treatment all together. Each appoint,met was rushed and short. I often left with more confusion and questions than when I arrived at each appointment due to Dr. Shen's poor communication. She was not receptive to any of my feedback when sharing previous IUI procedures and experiences and was set on her idea of how to proceed with IUI.
What's one piece of advice would you give a prospective patient of Wen-Hui Shen at Kaiser Permanente NorCal?
Be prepared to be treated like a number. Be prepared with thorough questions.
During treatment, were you treated like a number or a human with Wen-Hui Shen at Kaiser Permanente NorCal?
Dr. Shen did not acknowledge my personal situation or previous diagnosis(es) when telling me my treatment plan. My treatment plan was not a discussion and was not negotiable, and it felt as if she gave the same treatment plan to everyone who works with her. Dr. Shen only referenced statistics of people in my age range rather than specific treatment goals for someone in my unique situation.
Describe the protocols Wen-Hui Shen used in your cycles at Kaiser Permanente NorCal and their degree of success.
I did one IUI using letrozole and HCG trigger shot. Dr. Shen did not explain her rationale for this medication regimen even though I had done this previously without any resulting pregnancy. The IUI I completed with Dr. Shen did not result in a pregnancy or an answer to my years of infertility.
Describe your experience with the nursing staff.
Nursing staff were cold and dismissive, similar to Dr. Shen. When Dr. Shen frequently did not communicate steps or instructions in my IUI procedure, they shrugged it off and said that Dr. Shen frequently forgets to tell patients crucial information. I was never able to reach them by phone and at least half of the messages I left were never returned.
Describe your experience with Kaiser Permanente NorCal.
I live in Oakland, so the commute was not ideal for me to Fremont. There is ample parking though so that's good. Staff don't answer phones and I left a message every time I called the office. Staff rarely returned my calls. I was not assigned a nurse or case coordinator so I just had to hope for any of the staff to follow up with me. The lack of communication was abysmal.
Describe the costs associated with your care under Wen-Hui Shen at Kaiser Permanente NorCal.
I did not have insurance coverage for my procedure or medications. My HCG shot was around $150.
Describe Wen-Hui Shen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
We did IUI so this is not applicable.
What specific things went wrong at Kaiser Permanente NorCal?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Lost appointments
- Failed to call with results
- Provided conflicting information
- Failed to convey critical information
- Lost or damaged samples