Wendy Chang

Southern California Reproductive Center

Available Lines of Communication

Doctor, Nurse available by emailNurse available by direct lineNot available by cell phone
Medical SchoolU. of California Davis
ResidencyHarvard
FellowshipUCLA
Beverly Hills
450 N. Roxbury Dr
Beverly Hills, CA 90210
310-277-2393
Glendale
240 S. Jackson St.
Glendale, CA 91206
818-839-5764
Santa Monica [Closed]
2001 Santa Monica Blvd
Santa Monica, CA 90404
3102462462
Valencia
27871 Smyth Drive
Valencia, CA 91355
661-441-3590
Bakersfield
100 Old River Road
Bakersfield, CA 93311
661-349-4966
Show all branches
Show fewer branches
On a scale from 0-10, how likely are you to recommend Wendy Chang to a friend?
Strongly recommend: 44%Neutral: 50%Don't recommend: 6%8.1
10 assessments
  • 44% Strongly recommend (9-10)
  • 50% Neutral (7-8)
  • 6% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Southern California Reproductive Center to a friend?
Strongly recommend: 51%Neutral: 34%Don't recommend: 14%8.3
32 assessments
  • 51% Strongly recommend (9-10)
  • 34% Neutral (7-8)
  • 14% Don't recommend (0-6)
10 assessments
9
Age
43
Treated
2018
Success with this Doc
?
Treatment
IVF
Diagnosis
Uterine Fibroids
9
Dr. Chang made me and my partner feel welcomed from the beginning. She was thorough and delicate in explaining our treatment plan, reading of lab results and clear with next steps. She made us feel very calm and confident even with such overwhelming and technical information....We've gone through many pre-tests and ultrasounds that have helped her give her a baseline of our health. I appreciate her having us take our time to improve our chances instead of rushing into the procedure.
+ Read more
Age
43
Treated
2018
Success with this Doc
?
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Uterine Fibroids
9
How was your experience with Wendy Chang at Southern California Reproductive Center?
Dr. Chang has been thorough in explaining information to us. She appears like she cares and wants to optimize our chances of getting pregnant. She communicates in a clear manner, often speaking slowly and calmly, which is appreciated given the technicalities of IVF.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
Dr. Chang made me and my partner feel welcomed from the beginning. She was thorough and delicate in explaining our treatment plan, reading of lab results and clear with next steps. She made us feel very calm and confident even with such overwhelming and technical information.
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
I have not completed a full cycle yet, but Dr. Chang is currently preparing for IVF and has suggested a number of supplements to optimize our health. We've gone through many pre-tests and ultrasounds that have helped her give her a baseline of our health. I appreciate her having us take our time to improve our chances instead of rushing into the procedure.
Describe your experience with the nursing staff.
Nurses have thus far been able to answer questions that I have either via email or phone. At times, I might have to call back to get a more timely answer, but overall they have been responsive. When communicating, they appear warm, friendly and helpful. One suggestion would be for them to introduce themselves so that I could get to know their names as I know I'll be working with them more closely over the next few months.
Describe your experience with Southern California Reproductive Center.
Clinic is clean, modern, sophisticated. The hours are good and open early enough so that I could get my blood drawn before heading to work. In the early part of process, I think they could improve on how they reach out to a new prospective client as I felt like I had to initially chase the answers/information.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
Genetic screening, consultation office visits, ultrasounds, cycle day 2 labs, supplements
9
Doctor
Wendy Chang
Communication
Trustworthiness
Compassion
Explained risks
8
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
No
Treatment
1 IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
She [Dr. Wendy Chang] genuinely cares about her patients and will do anything within her ability to help you achieve your desired outcome. She pays close attention to detail and is very articulate. She will explain things as many times a you need to hear them, and give you her undivided attention.... Since we went through 3 rounds, she did try a variety of medications and approaches. She paid really close attention to my wife's response and made adjustments if/when necessary. The first round was a high dose of meds to which my wife did not respond well to. The next round, she tried a much lower dose and we were able to create one embryo even though we did not retrieve as my eggs. The final round she tried the same process and we got 8 eggs, but unfortunately no embryos. Our situation was a bit unique though because both my wife and I have fertility issues, so our chances of making an embryo together we are finding is pretty low.
+ Read more
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
How was your experience with Wendy Chang at Southern California Reproductive Center?
She genuinely cares about her patients and will do anything within her ability to help you achieve your desired outcome. She pays close attention to detail and is very articulate. She will explain things as many times a you need to hear them, and give you her undivided attention.
What's one piece of advice would you give a prospective patient of Wendy Chang at Southern California Reproductive Center?
Invest in the consult and make sure her style/approach is right for you. Because her practice has one of the best labs in the country, we decided to move forward with her office. We were told the labs were the most important part of the process, but she is also an extremely competent and supportive doctor which you don't always find in this profession.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
Incredible bedside manner, very detail oriented, extremely caring and compassionate.
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
Since we went through 3 rounds, she did try a variety of medications and approaches. She paid really close attention to my wife's response and made adjustments if/when necessary. The first round was a high dose of meds to which my wife did not respond well to. The next round, she tried a much lower dose and we were able to create one embryo even though we did not retrieve as my eggs. The final round she tried the same process and we got 8 eggs, but unfortunately no embryos. Our situation was a bit unique though because both my wife and I have fertility issues, so our chances of making an embryo together we are finding is pretty low.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Ashley and Kimberly)
the primary nurse was excellent and so were the techs. However, some of the other nurses we worked with were really negligent and had a hard time communicating policy/procedure. We felt fortunate to have the primary nurse that we did (Kimberly) because she was outstanding and really supported us throughout the process.
Describe your experience with Southern California Reproductive Center.
The clinic is overwhelming, somewhat disorganized and you can you expect long wait times. We were really frustrated by the lack of communication between departments and sometimes had to follow-up multiple times to get an answer to even simple questions. If it wasn't for Dr. Chang and our amazing nurse, we would have likely gone to a different practice after the first round.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
About $40K for a two cycle package without the meds. The package included everything necessary to complete the cycle (blood work, ultrasounds, surgery center fees etc..)
Describe Wendy Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
She recommended a single embryo transfer for us, because of the inherit risk of having twins.
What specific things went wrong at Southern California Reproductive Center?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Wendy Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
46
Treated
2017
Success with this Doc
Yes
Treatment
IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, Immunological
10
I first saw Dr. Wendy Chang when I was in a delicate state... I’d tested positively, then negatively but didn’t have the usual miscarriage symptoms. I just wanted to know what had happened and why. She took a lot of time and care to go over my previous (abroad) medical history and helped me to understand the possible causes for my pregnancy losses.... She won my trust and I am so grateful she was able to add another piece to the fertility puzzle by performing my ERA and helping me understand the clinical facts behind the immune protocol best suited for me.
+ Read more
Age
46
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, Immunological
10
How was your experience with Wendy Chang at Southern California Reproductive Center?
Dr. Chang’s strengths can be summed up as compassion, communication, and expertise. She won my trust and I am so grateful she was able to add another piece to the fertility puzzle by performing my ERA and helping me understand the clinical facts behind the immune protocol best suited for me. The only drawback is that she is in Southern California and I’ve moved to Northern California, so I can no longer continue treatments with her.
What's one piece of advice would you give a prospective patient of Wendy Chang at Southern California Reproductive Center?
Take the time to read “Is my body baby friendly” before seeing Dr. Chang. She is extremely knowledgeable and open minded regarding reproductive Immunology.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
I first saw Dr. Wendy Chang when I was in a delicate state... I’d tested positively, then negatively but didn’t have the usual miscarriage symptoms. I just wanted to know what had happened and why. She took a lot of time and care to go over my previous (abroad) medical history and helped me to understand the possible causes for my pregnancy losses. She went ahead and did an ultrasound and confirmed that I was no longer pregnant, making sure I was ok and could cope with the diagnosis. We discussed immune protocols and the way forward. She gave me hope but also backed up her medical advice with hard facts about my condition. She is such a caring individual, and willing to go the distance to help out. I can’t recommend her enough.
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
I had several ultrasounds to examine my uterine health. Dr. Chang also evaluated my hormonal health including my thyroid which no other RE had ever bothered to look at. She did my ERA and the results showed that my uterus is pre-receptive by 1 day. This means that all my previous embryo transfers were done outside my receptivity window. Because we need donor sperm due to MF, and it was determined that we would also need a donor egg, Dr. Chang recommended that I seek out IVF with a donated embryo. Her clinic doesn’t provide this service but she went the extra mile to recommend resources.
Describe your experience with the nursing staff.
Kind and attentive
Describe your experience with Southern California Reproductive Center.
This clinic was highly recommend to me by a friend. The fact that I had a positive experience to go by influenced my decision to go there. The only drawback was that the clinic was not in network with our health insurance provider. Their prices were much higher than quoted elsewhere, but the level of care was excellent.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
The costs were from consultations, lab and diagnostic methods, plus an on office surgical procedure. I was billed immediately after each visit and was able to pay by credit card.
Describe Wendy Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
In my case, I have a long history of implantation failure. Dr. Chang explained the risks and statistics behind both choices to me in a clear way, and advised me according to my diagnosis.
10
Doctor
Wendy Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
7
Dr Chang is a very effective communicator and really takes the time to make sure that all of your questions are answered. She’s extremely knowledgeable and does a lot of additional testing to make sure no stone is left unturned. I always felt 100% comfortable under her care...Dr Chang is very sensitive and compassionate, she is extremely thorough and genuinely cares about her patients...She started out with a really high dose of injections during the first round to which I did not respond well to.
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Race
Ashkenazi Jewish, Middle Eastern
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
7
How was your experience with Wendy Chang at Southern California Reproductive Center?
Dr Chang is a very effective communicator and really takes the time to make sure that all of your questions are answered. She’s extremely knowledgeable and does a lot of additional testing to make sure no stone is left unturned. I always felt 100% comfortable under her care. That being said, after 3 rounds of egg retrieval we only created one embryo. Obviously this was not the result we were hoping for but both my husband and I have fertility issues, so I’m not sure if the outcome can be attributed to her treatment plan. We are now in the midst of getting a second opinion and intend to go through another round with a different doctor to see if we can achieve a better outcome.
What's one piece of advice would you give a prospective patient of Wendy Chang at Southern California Reproductive Center?
Interview multiple clinics to make sure that the approach and methodology is right for you. There are a lot of highly qualified doctors in Los Angeles, and depending on the circumstance there could be specific doctors better suited for your needs. I’m not sure if we made the right choice because we ended going with the first doctor we spoke with, since we felt very comfortable and confident in her approach during our first meeting. Flash forward 3 Years, we are now in the process of getting a second and third opinion because we did not get the outcome we were hoping for. Also, her fees are very expensive and there are many great doctors that charge significantly less.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
Dr Chang is very sensitive and compassionate, she is extremely thorough and genuinely cares about her patients.
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
She started out with a really high dose of injections during the first round to which I did not respond well to. I was on the meds for an extended period of time since my eggs weren’t growing, and they almost canceled my stim. They were able to retrieve 6 mature eggs but none of them fertilized. The next round she put me on a much lower dose of injections and I got 5 eggs but was on a shorter stim cycle and was able to make one embryo. The last round she used the same protocol, I got 8 eggs but none of them fertilized. I also tried to fertilize 4 of the eggs with donor sperm to see if we could improve our chances (since my husband has poor sperm quality) but that didn’t seem to work either.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Kimberly, Ashley & Jessica )
Kimberly was amazing, so sweet and overly accommodating/helpful. She was very responsive and on top of of everything. Ashley and Jessica were terrible so after multiple complaints, we requested to work exclusively with Kimberly.
Describe your experience with Southern California Reproductive Center.
The clinic has one of the best labs in the country, and Dr. Barat who overseees the lab is brilliant and very likeable. Knowing the quality of the lab is what influenced our decision to move forward with SCRC. However, the office is very unorganized and very crowded. We found ourselves very frustrated by chaos that we often experienced when waiting to see the doctor, getting instructions or receiving test results. There was a lot of miscommunication and inconsistency in the detail we received which often made us question the quality of care we were getting. We stuck it out because we really loved Dr. Chang but for a clinic that costs as much as they charge, they really need to work on they improving their general operations.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
We did the 2-cycle package which cost about $40k for everything excluding meds
Describe Wendy Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
For my age (34), she recommended a single since the odds of it taking are between 65-70%. She mentioned for older patients she would be more inclined to transfer 2.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call with results
  • Provided conflicting information
7
Doctor
Wendy Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
40
Treated
2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality, Uterine Fibroids, Unexplained
8
Dr. Chang, was very knowledgeable, and took the time to fully access our specific situation, explain the IVF process, risks, and likely results. Going through IVF requires you to process an incredible amount of information and in a short period. This coupled with the obvious emotional and financial stakes, we naturally had a lot of questions to make sure we maximized our chances of success. So we required and she happily gave us her full attention during visits.
+ Read more
Age
40
Treated
2017
Success with this Doc
No
Race
Ashkenazi Jewish, Black or African-American
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality, Uterine Fibroids, Unexplained
8
How was your experience with Wendy Chang at Southern California Reproductive Center?
Dr. Chang, was very knowledgeable, and took the time to fully access our specific situation, explain the IVF process, risks, and likely results. Going through IVF requires you to process an incredible amount of information and in a short period. This coupled with the obvious emotional and financial stakes, we naturally had a lot of questions to make sure we maximized our chances of success. So we required and she happily gave us her full attention during visits. We never felt like we were being rushed in and out of the office, as opposed to our previous doctor. Dr. Chang really focused on us achieving optimal physical health before starting our cycle. Although they extracted 11 eggs, unfortunately, we did not end up with any viable embryos. Despite the huge disappointment, I felt that Dr. Chang put us in a position to achieve the best possible results, even though ultimately unsuccessful. Which is the reason for the 8 rating instead of the 10. Though, if we decide to do another cycle, it would definitely be with Dr. Chang.
What's one piece of advice would you give a prospective patient of Wendy Chang at Southern California Reproductive Center?
You cannot ask too many questions. And Dr. Chang gave smart, thoughtful answers, which made the entire process a lot easier.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
During in office appointments with Dr Chang, we received 100% of her attention.
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
It was almost a year ago, so I do not remember many specifics except an extremely detailed assessment of our physical state before IVF, and a comprehensive analysis and modification of our diet to optimize our fertility chances.
Describe your experience with Southern California Reproductive Center.
We used two different doctors for our two cycles, and you have to adjust to the frantic, "conveyor-belt" office visits. Dr. Chang's office was very busy and runs like a superstore compared to visits to your general physician. However, they were very efficient, and nice. So not necessarily a negative, but still an adjustment.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
Approximately $20,000-$25,000
8
Doctor
Wendy Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Dr. Chang is a kind, compassionate, and extremely knowledgeable doctor who has made the IVF process feel less intimidating. She is not one to sugar coat the truth or make promises she can't keep but always maintains a positive outlook and shows great concern for you as an individual. She has taken care to ensure that both me and my husband are informed about each step of the IVF process and made herself accessible for questions and follow-up discussions...She was even able to include me in a clinical trial for an ERA (Endometrial Receptivity Analysis) so that my costs for the test would be reduced.
+ Read more
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
How was your experience with Wendy Chang at Southern California Reproductive Center?
Dr. Chang is a kind, compassionate, and extremely knowledgeable doctor who has made the IVF process feel less intimidating. She is not one to sugar coat the truth or make promises she can't keep but always maintains a positive outlook and shows great concern for you as an individual. She has taken care to ensure that both me and my husband are informed about each step of the IVF process and made herself accessible for questions and follow-up discussions. After our first FET failed Dr. Chang immediately put a plan in place to determine the reason for the failure before attempting a second transfer. She was even able to include me in a clinical trial for an ERA (Endometrial Receptivity Analysis) so that my costs for the test would be reduced. Though I'm not pregnant yet I have complete trust that Dr. Chang will do everything in her power to help me achieve a positive outcome. I truly can't recommend her enough.
What's one piece of advice would you give a prospective patient of Wendy Chang at Southern California Reproductive Center?
Though going through IVF, or any fertility treatment in general, is a difficult and emotional experience, Dr. Chang is someone in whom you can place your trust and who will never make you question the level of care you receive.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
Dr. Chang has always treated both me and my husband with great respect and sympathy for what we're going through. During each step of our treatments with her she has taken the time to inform us of the process and made us feel comfortable with the next steps.
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
When we first began seeing Dr. Chang, she was very throrough with her testing to determine the reasons for our infertility. I was found to have narrow Fallopian tubes and a low egg reserve, which means that natural pregnancy is possible, just very unlikely. She suggested the less aggressive route of IUI to begin with and adjusted the protocol for each round. For the first round of IUI I took Clomid and when that didn't work she had me switch to injectsble Gonal-F for the second round. The second round was unsuccessful as well so she increased the dose of Gonal-F for the third round. Though all theee rounds of IUI were unsuccessful I appreciated her adjustment of the protocol each time so we weren't simply repeating the same approach and expecting different results. After the third round of IUI failed, Dr. Chang sat us down and explained our options. Though we could continue with IUI, the expected success rate after three failed cycles in a row was lower and might be a sign that we need to try a more aggressive approach with IVF. At no point did we feel pressured into doing IVF but we understood that Dr. Chang was trying to provide us with realistic expectations and next steps that could possibly be more successful. My husband and I elected to try IVF rather than a fourth round of IUI and prior to beginning Dr. Chang had an in-depth discussion with us about what to expect. About two weeks later Dr. Chang had me start the protocol for egg retrieval. When it came time for the retrieval I had about 9 follicles but upon waking up from the procedure Dr. Chang informed me that 4 were mature enough to be retrieved. Though we initially wanted to have half of the eggs fertilized naturally and the other half fertilized with ICSI, Dr. Chang recommended fertilizing all eggs with ICSI since we had so few and she didn't want to risk the possibility of any eggs not being fertilized. I was thankful for this recommendation because all eggs were successfully fertilized. The week following the retrieval is nerve wracking as you wait for news about embryo development but Dr. Chang called me almost every day to update me about the status of our embryos. After genetic testing, we ended up only having two top-quality embryos of the initial four but Dr. Chang had told us ahead of time to expect that. Following my retrieval, which was in September, I was given about a month of recovery time prior to starting the FET protocol. I began with active birth control pills, followed by daily Lupron injections for about 10 days, after which I began the PIO injections along with oral Estrace and suppository Endometrin. My uterine lining developed nicely and was about 9mm prior to the FET. My hormone levels also looked good so we went ahead with the transfer after 5 days of PIO and all went well. Unfortunately the transfer was unsuccessful, which I could tell puzzled Dr. Chang given how good everything looked prior to the FET. Because we only had 1 embryo left she wanted to determine the reason for the failure before proceeding with another transfer. I was scheduled for a hysteroscopy to see if there were any polyps, scar tissue, or anything else in my uterus that could have prevented successful implantation. Fortunately that came back clear. Dr. Chang also recommended an ERA (Endometrial Receptivity Analsysis) to determine if 5 days of PIO was enough or if I potentially needed more (as 20-30% of women do) and was able to include me in a clinical trial that SCRC was participating in so as to reduce my costs. The ERA came back normal so Dr. Chang also recommended that I see a Rheumatologist to rule out possible auto-immune disorders that could affect implantation. So far, all test results have come back normal and I'm starting to accept the fact that the failed FET may have just been a fluke given that there's never a 100% success rate but I'm so appreciative that Dr. Chang has been so through and relentless in her search for answers. I'm confident that by the time we begin the protocol for our next FET Dr. Chang will have done everything in her power to prevent another failure.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Jess and Kimberley)
Both of Dr. Chang's nurses who have overseen my care, Jess and Kimberley, have been kind, organized, and always available to answer my questions during the course of my treatment.
Describe your experience with Southern California Reproductive Center.
SCRC is a busy but efficient clinic. I appreciate that they open as early as they do (6:30AM) so I can go in for my lab work and ultrasounds before work. The staff are friendly and I have always found the wait times reasonable. Unfortunately the cost is significant, especially if you're health insurance doesn't cover infertility, which mine doesn't. I'm sure there are some who would balk at the cost but from what I can tell infertility treatments are expensive no matter where you go and I'd happily pay more to know I'm getting the best care possible.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
Though I can't remember the exact costs of each procedure, here is what I do recall: Each IUI cycle cost about $1500-$2000. My stim medications were about $5000 and then the retrieval plus embryology and genetic testing cost about $17,000 (this number changes significantly depending on the 'add-one' you choose). The FET protocol was about $5,000. All in all, for three rounds of IUI and 1 round of IVF we spent close to $30,000.
Describe Wendy Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Because we only had two embryos from our first retrieval cycle Dr. Chang suggested only transferring 1 for the first FET since the increase in the success rate by transferring 2 was minimal and we risked losing both on the first try. I'm so thankful we only transferred 1 since the FET failed and it would have been devastating to lose both embryos.
10
Doctor
Wendy Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41
Treated
2016
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve
10
Wendy [Dr. Chang] was our partner in a very tough journey and she took that partnership seriously, despite the volume of her practice she took the time to answer all of our questions at every juncture and truly seemed to cherish her work. When new research emerged regarding some of the treatments we had used that positioned a few of the practices in a controversial light... she did not shy away from the conversation at all and was the first in line to grapple with those choices.
+ Read more
Age
41
Treated
2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve
10
How was your experience with Wendy Chang at Southern California Reproductive Center?
Wendy was our partner in a very tough journey and she took that partnership seriously, despite the volume of her practice she took the time to answer all of our questions at every juncture and truly seemed to cherish her work. When new research emerged regarding some of the treatments we had used that positioned a few of the practices in a controversial light... she did not shy away from the conversation at all and was the first in line to grapple with those choices.
What's one piece of advice would you give a prospective patient of Wendy Chang at Southern California Reproductive Center?
IVF practices are extremely busy places and Wendy is very focused on getting folks to a successful pregnancy, depending on your specific circumstance and age that may mean that you end up with some expensive and ultimately unnecessary treatment options. Dr Chang will not force you into any of them but you do need to be informed as a patient to wade through what the best decision for you is.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
Wendy and her dedicated nursing staff was available by phone and email readily, they always got back to me in a timely manner and were lovely to deal with... as much as I hated having my blood taking so often, I find myself actually missing the phlebotomists. When we were ultimately unsuccessful, they all seemed as devastated as we were.
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
I don't remember all the specifics of the injections but Dr Chang is very focused on nutrition and health as a precursor to egg health which studies have shown is a big factor.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Kimberly mostly but they were all helpful)
They were incredibly calm, helpful and organized... they made the process much less stressful as a result.
Describe your experience with Southern California Reproductive Center.
SCRC is absolutely one of the top clinic and they use a top notch lab. I deeply appreciated their organization and the flexibility of their schedule. My only complaint would be that though the lab is top notch, it was unclear to me that they were a separate company. We had two mosaic embryos which Dr Chang and I would like to explore transferring but the lab in this case refuses which is disappointing given the newer research surrounding the viability of mosaic embryos.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
For 2 cycles for a +40 patient with all the extra treatments it was about $45k
Describe Wendy Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We did eSET as we had done PGS, in retrospect given my age and the potential inaccuracies of PGS - I regret that choice.
10
Doctor
Wendy Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
25 - 26
Treated
2014 - 2015
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Unexplained
1
Dr. Chang was very professional, but lacked compassion. Her statements seemed almost rehearsed, and I feel that she lacked interest in our personal journey. She was friendly, but it did not seem genuine. Although she did explain the risks of IUI, she failed to inform us of the very low success rate of IUI.... On the day of our IUI, we waited for almost 2 hours to be treated, without any interaction. When we were greeted by Dr. Wendy Chang, she was very vague in her conversation with us, without any mention to our personal journey or treatment
+ Read more
Age
25 - 26
Treated
2014 - 2015
Success with this Doc
No
Race
European, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
1
How was your experience with Wendy Chang at Southern California Reproductive Center?
Dr. Chang was very professional, but lacked compassion. Her statements seemed almost rehearsed, and I feel that she lacked interest in our personal journey. She was friendly, but it did not seem genuine. Although she did explain the risks of IUI, she failed to inform us of the very low success rate of IUI. I feel that this is a very important bit of information that may have encouraged us to re-evaluate our treatment options. Dr. Chang was only in the office on certain days of the week, which made it difficult to set up appointments. My HSS was performed by a different doctor, and I was not informed of this until I arrived for the appointment. Overall, this did not feel like a personal or tailored experience, but a scripted and routine procedure, which I was very unfamiliar with.
What's one piece of advice would you give a prospective patient of Wendy Chang at Southern California Reproductive Center?
Ask a lot of questions, and ask for the layout of your treatment, including who will be performing the different aspects of your treatment. Ask about success rates of your procedure, and explain your expectations for your treatment.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
On the day of our IUI, we waited for almost 2 hours to be treated, without any interaction. When we were greeted by Dr. Wendy Chang, she was very vague in her conversation with us, without any mention to our personal journey or treatment (e.g., “Okay this is what we are going to do.” Instead of using names, or mentioning anything personal about us.)
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
Diagnostic blood work was performed first, in attempt to diagnose the cause of my infertility. Phone consultation to recommend IUI with Clomid due to starting treatment non-invasive and working up. 3 days of Clomid, and then more labs and ultrasound performed to see egg follicles. Ovulation test used to determine time of ovulation, and trigger shot given in the event that ovulation does not occur before IUI appointment. Ovulation test determined ovulation the night before IUI procedure. IUI performed, and home pregnancy test done 10 days later, which determined no pregnancy.
Describe your experience with the nursing staff.
The nursing staff was nice, but not personable. I did not like needles, and they let me lay down to draw blood. The nurses often forgot which labs I was getting done, and I had to call the clinic for results.
Describe your experience with Southern California Reproductive Center.
The clinic has multiple sites, and I started at another clinic before moving. There was confusion, and there was always a wait to verify or get information about my file. I asked several times to have my file transferred to the clinic I was not going to. I found myself having to take initiative many times, in calling for results, asking for next steps, etc. the staff is friendly, but it did not seem genuine.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
Ultrasound $220 (2 ultrasounds done), Labs for IUI $450, IUI procedure day-of about $1,000
Describe Wendy Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Not applicable.
What specific things went wrong at Southern California Reproductive Center?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Failed to convey critical information
1
Doctor
Wendy Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
38 - 39
Treated
2014 - 2015
Success with this Doc
?
Treatment
8 IUI, 3 IVF, Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Immunological, Unexplained
7
She seems like a good investigator and is open to my ideas. She was willing to refer me out to a Reproductive Immunologist... She was able to get my husband's sperm in much better condition.
+ Read more
Age
38 - 39
Treated
2014 - 2015
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
8 IUI, 3 IVF, Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Immunological, Unexplained
7
How was your experience with Wendy Chang at Southern California Reproductive Center?
She is kind and friendly, she has a nice sense of humor. She seems like a good investigator and is open to my ideas. She was willing to refer me out to a Reproductive Immunologist, which many REs do not do, so I appreciate that. She was able to get my husband's sperm in much better condition. We were so concerned with his sperm issues that we fertilized half the eggs with his sperm and half with donor sperm and he outperformed the sperm donor! This was all because of Dr. Chang's strict orders for his diet, supplements, recommendation on frequency of ejaculation, etc. (along with his strict compliance.)
What's one piece of advice would you give a prospective patient of Wendy Chang at Southern California Reproductive Center?
To advocate for herself. This is the same advice I'd give for most REs though. They are busy and don't have the time or attention to give to each of our cases, so find other women who have been through this and learn from their experiences.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
They are perfectly nice but I don't feel that anyone particularly cares that much. After my last experience with a doctor who cared a lot but didn't get me pregnant, I care less about being treated with tenderness as long as we get good results.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Kimberly and Karina)
I like that there are two techs (again, not nurses) who work strictly with Dr. Chang. There is much less confusion about who is doing what. The problem I've noticed is that they answer emails and return calls sporadically if I'm not in active cycle. I find this frustrating. When I'm in front of them, they are very helpful.
What specific things went wrong at Southern California Reproductive Center?
  • Provided conflicting information
7
Doctor
Wendy Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
34
Treated
2015
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve
7
Dr. Chang is a very good doctor. She listened and was willing to follow along with my ideas (unmedicated IUI). She was even open to a natural IVF with no drugs. She is very nice and I did feel comfortable with her (rare for me). But I don't recommend her because I think there are RE's with smaller clinics that feel more personal...I had an overall good experience with Dr. Chang as a person. She is very nice and thorough in her evaluation...
+ Read more
Age
34
Treated
2015
Success with this Doc
No
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve
7
How was your experience with Wendy Chang at Southern California Reproductive Center?
I had an overall good experience with Dr. Chang as a person. She is very nice and thorough in her evaluation. She actually caught a small issue with my thyroid and suggested that I take more iodine, prescribed Synthroid, and sent me to an endocrinologist for re-evaluation. I decided not to take Synthroid and took more iodine instead. In a few months, my TSH was much lower and it has remained steady for more than one year. I am grateful to Dr. Chang for that! Dr. Chang performed an unmedicated IUI, which she did well. It did not work. She suggested a medicated IUI but I did not respond to the drugs so I cancelled the IUI. After that, I decided not to continue fertility treatments due to my age (I was 43). Dr. Chang is a very good doctor. She listened and was willing to follow along with my ideas (unmedicated IUI). She was even open to a natural IVF with no drugs. She is very nice and I did feel comfortable with her (rare for me). But I don't recommend her because I think there are RE's with smaller clinics that feel more personal.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
the clinic is packed full of people and I felt like a number. Dr. Chang was nice but I rarely saw her (only for the initial consultation and the IUI). That was it. She was a little robotic in her conversations with me. I felt like she didn't really remember me.
7
Doctor
Wendy Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
×