How was your experience with Wendy Chang at Southern California Reproductive Center?
Dr. Chang was very professional, but lacked compassion. Her statements seemed almost rehearsed, and I feel that she lacked interest in our personal journey. She was friendly, but it did not seem genuine. Although she did explain the risks of IUI, she failed to inform us of the very low success rate of IUI. I feel that this is a very important bit of information that may have encouraged us to re-evaluate our treatment options. Dr. Chang was only in the office on certain days of the week, which made it difficult to set up appointments. My HSS was performed by a different doctor, and I was not informed of this until I arrived for the appointment. Overall, this did not feel like a personal or tailored experience, but a scripted and routine procedure, which I was very unfamiliar with.
What's one piece of advice would you give a prospective patient of Wendy Chang at Southern California Reproductive Center?
Ask a lot of questions, and ask for the layout of your treatment, including who will be performing the different aspects of your treatment. Ask about success rates of your procedure, and explain your expectations for your treatment.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
On the day of our IUI, we waited for almost 2 hours to be treated, without any interaction. When we were greeted by Dr. Wendy Chang, she was very vague in her conversation with us, without any mention to our personal journey or treatment (e.g., “Okay this is what we are going to do.” Instead of using names, or mentioning anything personal about us.)
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
Diagnostic blood work was performed first, in attempt to diagnose the cause of my infertility. Phone consultation to recommend IUI with Clomid due to starting treatment non-invasive and working up. 3 days of Clomid, and then more labs and ultrasound performed to see egg follicles. Ovulation test used to determine time of ovulation, and trigger shot given in the event that ovulation does not occur before IUI appointment. Ovulation test determined ovulation the night before IUI procedure. IUI performed, and home pregnancy test done 10 days later, which determined no pregnancy.
Describe your experience with the nursing staff.
The nursing staff was nice, but not personable. I did not like needles, and they let me lay down to draw blood. The nurses often forgot which labs I was getting done, and I had to call the clinic for results.
Describe your experience with Southern California Reproductive Center.
The clinic has multiple sites, and I started at another clinic before moving. There was confusion, and there was always a wait to verify or get information about my file. I asked several times to have my file transferred to the clinic I was not going to. I found myself having to take initiative many times, in calling for results, asking for next steps, etc. the staff is friendly, but it did not seem genuine.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
Ultrasound $220 (2 ultrasounds done), Labs for IUI $450, IUI procedure day-of about $1,000
Describe Wendy Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
What specific things went wrong at Southern California Reproductive Center?
- Lost paperwork
- Failed to call with results
- Failed to send your chart to another clinic
- Lost results
- Failed to convey critical information
Describe the specific things that went wrong at Southern California Reproductive Center.
Lack of communication with results, details and steps of procedures, not sending file to new clinic location that I was attending after moving. I found myself having to call the clinic to follow up.