Wendy Kuohung

Harvard Vanguard

Rated 7
Neutral: 50%Don't recommend: 50%7
0% strongly recommend
2 reviews
Humanity
7
7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
5
5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4
4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Yale University
Residency
Boston University Med Center
Fellowship
Brigham and Women's Hospital Boston

How Doctor Communicates

doctor available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Wendy Kuohung works at

Harvard Vanguard
Rated 8.1
Strongly recommend: 57%Neutral: 28%Don't recommend: 15%8.1

At 1 office

Boston
133 Brookline Avenue
Boston, MA 02215
617-421-1000
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1 patient review filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unsuccessful
6
0
Age 36 - 40
2 IUI
2 IVF
Poor Egg Quality
East Asian
Income $200K - $499K
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Kuohung] was candid and professional but she handed off most of her tasks to her nurses. I only saw her to sign consent forms and she only called me to give me results after my cycle failed. However, she was prompt in answering questions over email when I felt that the nurses were not responding to me..The doctor also did not spend time walking me through the protocol. When it failed, she tried to hurry me into starting another cycle. I felt like it was just about generating more sales for them.
Boston IVF looks like it was just starting out. It’s office was under construction when I visited and their nurses were not organized at all. I got mixed answers when I called. I had to call to ask them when I could start because no one had gotten back to me... One nurse told me one thing while another told me different so I had to request that they provide me patient education and a treatment plan. When they had to double my dose, one of the nurses was nice enough to put aside samples for me so that I would have enough medication but I felt like I should never have been put in that situation in the first place. They didnt prompt me ahead of time to know what to expect, I had to ask if I knew.
How was your experience with Wendy Kuohung at Boston IVF?
Wendy was candid and professional but she handed off most of her tasks to her nurses. I only saw her to sign consent forms and she only called me to give me results after my cycle failed. However, she was prompt in answering questions over email when I felt that the nurses were not responding to me.
What's one piece of advice would you give a prospective patient of Wendy Kuohung at Boston IVF?
Ask a lot of questions and talk through the regimen with her as sometimes the nurses give mixed responses
During treatment, were you treated like a number or a human with Wendy Kuohung at Boston IVF?
I had a great experience the first time around with New England IVF. After Boston IVF acquired them and since I moved, it was more difficult to get answers to my questions. The nurses didn’t spend as much time explaining next steps and I had to ask them to go over all the details with me mid cycle after I felt that I was getting mixed messages. The doctor also did not spend time walking me through the protocol. When it failed, she tried to hurry me into starting another cycle. I felt like it was just about generating more sales for them.
Describe the protocols Wendy Kuohung used in your cycles at Boston IVF and their degree of success.
The first cycle was Gonal F and then crinone after the transfer. It resulted in 7 follicles, then 3 embryos, 1 transferred and 2 frozen. I had 1 live birth. A couple years later, only one frozen embryo was viable and transferred. I used progesterone in oil at the time and disliked this regimen. Had I known that I had a choice, I would have picked the crinone but it was not discussed with me. This transfer failed. I went back a year later to start a fresh cycle and was put on follistem and lupron. I was not responding and my dose was doubled mid cycle. They had to freeze my cycle after the retrieval which obtained only 3 follicles. Only 1 follicle moves onto the embryo stage. They waited a few days to freeze it but unfortunately it did not make it.
Describe your experience with the nursing staff at Boston IVF.
The first time I did it, was ha nurses at New England IVF walked me through each detail. The second time around Boston IVF did not do any patient education but just told me to watch videos online. I also didn’t know I had a choice between crinone or progesterone otherwise I would have definitely picked the crinone. The third time, the care just got worse. The nurses told me different things and no one got back to me to start the cycle, I had to call and ask them to start. One nurse told me one thing while another told me different so I had to request that they provide me patient education and a treatment plan. When they had to double my dose, one of the nurses was nice enough to put aside samples for me so that I would have enough medication but I felt like I should never have been put in that situation in the first place. They didnt prompt me ahead of time to know what to expect, I had to ask if I knew.
Describe your experience with Boston IVF.
Boston IVF looks like it was just starting out. It’s office was under construction when I visited and their nurses were not organized at all. I got mixed answers when I called. I had to call to ask them when I could start because no one had gotten back to me.
Describe the costs associated with your care under Wendy Kuohung at Boston IVF.
We experienced issues with our insurance denying some services because paperwork was filed incorrectly. That caused delays and it made me nervous how much we were going to have to pay. When I needed more medication, I wondered if it was due to the nurses incompetence because it took me a week to get more medicine. I Also ended up paying for medicines which I did not use because my embryo did not make it to transfer. Had I been told what medicines to get when, I would not have gotten them
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
My husband gave the receptionist consent forms which were lost and found days later. When I needed medication, they told me they had to wait for insurance to authorize it which took a week but I wonder if it was a delay on their part as well. They told me conflicting messages about my treatment regimen, when to start and how much. When I had questions, sometimes they needed clarification and had to call me back with a response
6
Doctor
Wendy Kuohung
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Boston IVF
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources