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Wendy Shelly

Fertility Specialists Medical Group

Rated 8.8
Strongly recommend: 69%Neutral: 19%Don't recommend: 11%8.8
69% strongly recommend
29 reviews
Humanity
9.2
9.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.3
8.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Penn St
Residency
U. of Virginia
Fellowship
UCSF

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Wendy Shelly works at

Fertility Specialists Medical Group
Rated 7.6
Strongly recommend: 57%Neutral: 17%Don't recommend: 26%7.6

Explore Clinic
San Diego
8010 Frost Street
San Diego, CA 92123
858-505-5500
Carlsbad
6125 Paseo del Norte
Carlsbad, CA 92011
858-239-2275

29 patient reviews

Most Recent
Strongly Recommend
69%
Neutral
19%
Don't Recommend
11%
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 32
1 Fertility Medications
Anovulation
PCOS
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Shelly has already exceeded our expectations. She is kind and compassionate and listens to what we have to say. She offers suggestions on our plan of care but ultimately lets us choose. She is very knowledgeable and friendly...my husbands sperm count and motility are "perfect" as Dr. Shelly said so the original plan was to start with IUI, but she instead said we could try a couple of rounds of medicated timed intercourse with Letrozole.
We had insurance as well. With Dr. Shelly, we have paid $225 for baseline ultrasound, $100 for follow-up appt, and $30 copay for initial eval appt so far...Everyone [at Fertility Specialists Medical] is always very friendly and courteous. I receive calls back promptly...With regards to the COVID protocols, they are still a little intense. My daughter or my husband is still not allowed in and I have required to be screened outside still and switch to a paper mask
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
We had used Dr. Maas at FSMG for our two prior IVF cycles but she has moved out of state so we began seeing Dr. Shelly. Dr. Maas was so good we didn't think she could be beaten. Dr. Shelly has already exceeded our expectations. She is kind and compassionate and listens to what we have to say. She offers suggestions on our plan of care but ultimately lets us choose. She is very knowledgeable and friendly.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
I have yet to experience any negative interactions with her. She has been doing this for a long time and is very knowledgeable in her field. You wouldn't go wrong using Dr. Shelly as your RE.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
She is very informative and takes the time during each appointment to make sure we understand everything she is saying. She gives us options on our treatment plan and not just pushes something on us. She is very friendly, warm, and personable.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
Prior to our daughter, we went through two unsuccessful rounds of IVF due to PCOS, thyroid issues, anovulation, and male factor infertility. I ended up getting pregnant naturally after my second round of IVF egg retrieval which all of our embryos didn't survive. Now my husbands sperm count and motility are "perfect" as Dr. Shelly said so the original plan was to start with IUI, but she instead said we could try a couple of rounds of medicated timed intercourse with Letrozole. We will be starting again in May.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
Everyone is always very friendly and courteous. I receive calls back promptly.
Describe your experience with Fertility Specialists Medical Group.
With regards to the COVID protocols, they are still a little intense. My daughter or my husband is still not allowed in and I have required to be screened outside still and switch to a paper mask. These protocols aren't in place for any other medical provider I am still seeing. Hard to be inseminated without your husband being able to be there, or to go to multiple appointments a week for 15 minutes and find a babysitter for a infant.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
Under our previous doctor within the same clinic we spent about $15,000 for two rounds of IVF out of pocket. We had insurance as well. With Dr. Shelly, we have paid $225 for baseline ultrasound, $100 for follow-up appt, and $30 copay for initial eval appt so far.
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
No comment.
What specific things went wrong at Fertility Specialists Medical Group?
  • Failed to call with results
Describe the specific things that went wrong at Fertility Specialists Medical Group.
Results unable to be given over the phone.
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Consult
NPS
7
NPS
7
Age 30 - 31
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Review of
Dr. Shelly is very warm and friendly. She has always made it a point to check in on how my husband and I...This made us both feel at-ease and more comfortable with the process...She really takes the time to analyze all facets of your health and explain how these pieces work in tandem...I feel confident in her decision making...she explained her reasoning or choices more and I ended up feeling more confident in her treatment.
The [Fertility Specialists Medical Group] clinic is clean and well-maintained. I haven’t been to any other fertility clinics, so I’m not sure if this is par for the course or not. New patients should know that the parking situation is a bit odd in that you wind around. Just follow the signs...IVF with it’s associated fees is about $20,000 and medications should cost $5,000.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly’s analysis of our health history and infertility was comprehensive. She really takes the time to analyze all facets of your health and explain how these pieces work in tandem. I asked her questions about procedures I had had 15 years ago, and she was more than willing to discuss (in detail!) how they may or may not impact our choices now. I am very analytical and love to research, and she answered every one of my questions. Dr. Shelly’s recommendations for additional testing and a procedure before beginning treatments made me feel like she really thought through our case and made sure that the treatments she is recommending are the right ones. I feel confident in her decision making.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
I would encourage a prospective patient to ask questions and push back on Dr. Shelly’s suggestions. When I did this, she explained her reasoning or choices more and I ended up feeling more confident in her treatment. I also recommend bringing all of your medical records (everything you can get your hands on) to the first appointment so your time with her is spent most effectively.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly is very warm and friendly. She has always made it a point to check in on how my husband and I are doing as humans - not just as patients. She has shown empathy for our situation, and she’s shared about her own fertility journey with us. This made us both feel at-ease and more comfortable with the process.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
We are just beginning our treatment plan, but we’ll be doing IVF with a mock transfer post-COVID.
Describe your experience with Fertility Specialists Medical Group.
The clinic is clean and well-maintained. I haven’t been to any other fertility clinics, so I’m not sure if this is par for the course or not. New patients should know that the parking situation is a bit odd in that you wind around. Just follow the signs!
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
All in all, IVF with it’s associated fees is about $20,000 and medications should cost $5,000.
7
Doctor
Wendy Shelly
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
7
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
9
NPS
10
Age 36
Tubal Blockage
East Asian
Latinx
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr.Shelly is very thorough at the initial consultation and very honest about what to expect for your individual case as you go through the process. She answered every question I had and gave me information on other options...She has a strong stance on single embryo transfers. You would have to have rare circumstances for her to attempt multiples she feels it is a unnecessary high risk to transfer multiples.
We are a military family ,so her and the entire [Fertility Specialists Medical Group] staff helped us get all the special forms and legalities handled quickly before a unexpected deployment...It is a stand alone clinic with a lab and all testing done in house...The staff is always friendly and welcoming some of the best front desk agents I have come across and everyone even other nitdrs that are not my assigned nurse remembers your name
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr.Shelly is very thorough at the initial consultation and very honest about what to expect for your individual case as you go through the process. She answered every question I had and gave me information on other options as I was thinking of also just trying to unblock my tubes and was not yet fully prepared mentally for IVF after an ectopic resulted in tube loss, I knew nothing about IVF, until 1 month prior to meeting Dr.Shelly and she really took all of that into account and was honest about the emotional aspects of this process as well, not just the physical and this helped me be better prepared overall when making my decisions.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
I would highly recommend you just sit down with her and ask as many questions as you want I guarentee you will leave feeling comfortable with choosing her as your doctor.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
I felt I was treated well by Dr.Shelly and all those I came in contact with in the facility,from nurses and lab staff, everyone is warm and welcoming and they remember your name.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
I am still new to this journey and Covid-19 stalled my retrieval, but Dr Shelly had schedule very low doses of all thr medications for me and only prefers single embryo transfers for those under 40.
Describe your experience with your nurse at Fertility Specialists Medical Group. (Assigned nurse: Suzy)
My nurse is well organized, she fors communicate all necessary information although she has a very heavy accent, which was a small barrier for my husband ,sometimes I had to re explain what was said to him on the way home. However I clearly understand her so it may depend on the person. She is very helpful always does what she says she is going to do, like send an email by a certain day or whatever request I have she is on top of it with a smile. We are a military family ,so her and the entire staff helped us get all the special forms and legalities handled quickly before a unexpected deployment due to Covid-19 right in the middle of our cycle. Suzy and the rest of the staff even the front desk agent really helped us navigate the changes in scheduling with ease.
Describe your experience with Fertility Specialists Medical Group.
This clinic is amazing it fits my needs as far as location it is very centrally located in San Diego. It is a stand alone clinic with a lab and all testing done in house, going through fertility treatments is already so taxing I love that from the parking lot to the waiting room everyone I see is going through some form of the same thing.The office is not overly modern in decor or fancy which I like , other places I felt like I was walking into a luxury hotel and iron mans science lab to have my fertility looked after lol. I really like that it is simple not overly decorated it helps bring down the anxiety of being there, like going to a family doctors office where you are comfortable. The staff is always friendly and welcoming some of the best front desk agents I have come across and everyone even other nitdrs that are not my assigned nurse remembers your name, I have had them even notice hair cut changes, I know that is not fertility related, but it goes a long way to how personal and detail orientation everyone is, I highly recommend the clinic.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
The cost was 17,5000 with an additional 5000 for genetic testing.
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
She has a strong stance on single embryo transfers. You would have to have rare circumstances for her to attempt multiples she feels it is a unnecessary high risk to transfer multiples.
9
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2020, Successful
NPS
10
NPS
8
Age 34
2 Embryo Freezing
Uterine Fibroids
Recurrent Pregnancy Loss
Middle Eastern
Income $500K+
Engineer
Only Doc Seen
Strongly Recommends
Neutral
Successful
Review of
I really liked Dr Shelly's bedside manner. Her sense of humor and also her honestly. She is realistic and hopeful at the same time. Even when things were not going as we expected (for example cancelled cycle), she took time to explain to us her ideas that we can try for future cycles (which worked for us)...
[Fertility Specialists Medical Group] Strengths: Organized and quick. Dr Shelly did all my ultrasounds and monitoring appointments. I have problem with blood draw and [the nurse] did amazing job every time that I went there. Weakness: Clinic is not open during weekends or some holidays. The clinic starts stim for all patients on the same day which is counter intuitive and I think this have negative impact on the results/outcome of the treatments.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr Shelly is knowledgable and passionate about her work. After the embryo freeze we decided to TTC and got pregnant and I reached out to her about early OB care and she was very warm and welcome (despite the pregnancy was not through fertility treatment). The first time she saw me she told me that "You got pregnant without me, I liked it "
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
We met with Dr Shelly through conference calls as much as needed. She patiently answered all our questions. Don't hesitate to reach out to her if you have questions.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
I really liked Dr Shelly's bedside manner. Her sense of humor and also her honestly. She is realistic and hopeful at the same time. Even when things were not going as we expected (for example cancelled cycle), she took time to explain to us her ideas that we can try for future cycles (which worked for us).
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
1 - IVF (Priming Estrace) - Gonal F , Menapoure - Cetrotide. 8 Days of stim. 4 eggs --> 4 fertilized --> 3 blast --> 1 PGS 2 - IVF (Priming using Cetrotide) - Got cancelled after 4 days of stim due to lead follice. 3 - IVF (Long Lupron Protocol) - Gonal F , Menapoure, Lupron, Omintrop (for quality) 11 AFC --> 8 eggs --> 6 mature --> 2 fertilized --> 2 blast --> 2 PGS
Describe your experience with Fertility Specialists Medical Group.
Strengths: Organized and quick. Dr Shelly did all my ultrasounds and monitoring appointments. I have problem with blood draw and Kiana did amazing job every time that I went there. Weakness: Clinic is not open during weekends or some holidays. The clinic starts stim for all patients on the same day which is counter intuitive and I think this have negative impact on the results/outcome of the treatments.
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 38
Diminished Ovarian Reserve
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Shelly] took the time to sit down with my husband and I to have real conversations about our chances of conceiving and never made us feel rushed. she is trying her best to give us our dream of 3 children...SHe is very knowledgable and I like that she isnt going to be conservative with my diminished ovarian reserve...she wants to use HGH right away with my first IVF cycle as i have an AMH of 0.27. ..
So far, they [nurses at Fertility Specialists Medical Group] have been very compassionate and good communicators...She likes to do eSET, but she agreed that if we have a successful first pregnancy without complications and a vaginal delivery, she will implant 2 embryos next time for the possibility of twins...I did have one issue with some miscommunication with the financial team...She [Dr. Shelly] took the time to sit down with my husband and I to have real conversations about our chances of conceiving and never made us fe
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
SHe is very knowledgable and I like that she isnt going to be conservative with my diminished ovarian reserve.... she is hitting my treatment hard and like she said, she is "bringing in the back up quarterback on a monday morning for next sundays game". I like that she wants to be aggressive so we can be successful for our first retrieval when we have 3 planned.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
She took the time to sit down with my husband and I to have real conversations about our chances of conceiving and never made us feel rushed. she is trying her best to give us our dream of 3 children
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
she wants to use HGH right away with my first IVF cycle as i have an AMH of 0.27. She hasnt given us the full protocol yet, we get that tomorrow.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
So far, they have been very compassionate and good communicators. i will learn more as i go through my cycles.
Describe your experience with Fertility Specialists Medical Group.
I did have one issue with some miscommunication with the financial team. Dr SHelly initially suggested zygote banking since i have to have 3 egg retrievals and was trying to save me some money, but when financial came in to go over the plan ,the never told me that I cannot zygote bank if I use my insurance (which doesnt cover very much at all anyways) and no one told me the plan was not to zygote bank, so this caused some confusion and another appt with dr shelly to clarify.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
my individual egg retrievals with my contracted insurance is $5910. ICSI each cycle is $2750 i believe. Cryopreservation is $1000. PGS $4500 first time, then about $3250 each cycle after for the biopsy and shipping for PGS testing. FET around $3500. All together for 3 cycles of IVF and 1 FET will be about 35,000 not including meds.
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
She likes to do eSET, but she agreed that if we have a successful first pregnancy without complications and a vaginal delivery, she will implant 2 embryos next time for the possibility of twins. My husband has dreams about our children and often sees me pregnant with a transclusent belly where he sees 2 babies. She listened to this (even though it sounds insane) and agreed to attempt to give us our dream of 3 kids
What specific things went wrong at Fertility Specialists Medical Group?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Specialists Medical Group.
i previously wrote about my confusion with zygote banking vs embryo blast ...that was my only issue
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 36 - 37
1 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Shelly] is kind, smart, candid and clear when she is explaining procedures, answering questions, etc. I feel like she is genuinely invested in our desire to have a child and smart enough to help give of the best chance of success. ... My partner was diagnosed with poor morphology. ... Despite her being very busy she always took the time to answer our questions and she is very good at reading people.
The office [Fertility Specialists Medical Group] is bare bones, not fancy or chic. That didn't bother me but some people might expect a fancy place when they are spending so much money. The staff was friendly and always very helpful. Although, sometimes I felt that they didn't remember me from visit to visit even though I was there a lot. ... There are a lot of different nurses, it feels like a large staff for 3 doctors but they are always busy. By the end I feel like most of the nurses knew us and we knew them.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Picking a doctor who you are going to be seeing a lot, spending a lot of money with and are entrusting your dream of having a baby is VERY nerve racking. However, from our first visit through to now we have felt very comfortable and confident with Dr. Shelly. She is kind, smart, candid and clear when she is explaining procedures, answering questions, etc. I feel like she is genuinely invested in our desire to have a child and smart enough to help give of the best chance of success. After our positive BETA from our FET Dr. Shelly called after the nurse to Congratulate us, that personal touch along with the kindness and care she showed along the way was very meaningful to us.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Ask a lot of questions so you also feel confident in her ability.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly works a lot. I remember feeling like I was at the clinic a lot and she was also always there, (with the exception of 1 appointment) and I was in the middle of my cycle during the holiday season. Despite her being very busy she always took the time to answer our questions and she is very good at reading people. She would take the time we needed on days that we were feeling particularly fragile.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
My partner was diagnosed with poor morphology. Sperm morphology can be a wild card, we opted to try 1 IUI because of the cost and non-invasive nature of it. I was on Femara and 3 follicles develop, sperm sample was good but IUI failed. We opted to go straight to IVF after the 1 failed IUI, for our sake while Dr. Shelly would have recommended up to 3 IUI. I was on Folistim and micro hCG for my egg retrieval. many follicles developed and we got 18 eggs at retrieval. Out of the 18 only 12 were mature, 11 fertilized and 7 made it to Day 5. We opted for PGS testing because of my advanced maternal age and our unexplained infertility diagnosis. We had only 2 normal embryos, 5 abnormal. We completed a "mock cycle" for ERA, which was included with PGS testing. I was receptive at day 5 of progesterone. So we moved forward with FET the following month. We feel very fortune to get a positive beta our first time. We will remain on Estrace and progesterone (shots in the booty) through pregnancy week 10. I don't have a history of miscarriage but don't mind the additional meds. as a precaution.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
There are a lot of different nurses, it feels like a large staff for 3 doctors but they are always busy. By the end I feel like most of the nurses knew us and we knew them.
Describe your experience with Fertility Specialists Medical Group.
The office is bare bones, not fancy or chic. That didn't bother me but some people might expect a fancy place when they are spending so much money. The staff was friendly and always very helpful. Although, sometimes I felt that they didn't remember me from visit to visit even though I was there a lot.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
Our Insurance covered 50% of diagnostic and we paid cash, out-of-pocket rate for all treatment.
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
Dr. Shelly let us know she preferred eSET but was willing to do 2 embryos, my partner is a twin and we were both okay with twins. However, due to only 2 PGS normal embryos we transferred only 1 embryo. Hoping to have a second child in a few years, using our other frozen embryo.
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
9
Age 33 - 34
2 IUI
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Shelly is very warm and talked to us in terms that we would understand from beginning to end. We never felt rushed or like we HAD to do something. Every decision was for us to make.... Dr. Shelly is with you every step of the way. She gave us our consult, was available at any time of the day to take our questions and gave us a detailed roadmap as to what to expect during each cycle.... The treatment recommended was injections (max amount) for our IVF cycle. While they produced great numbers of eggs to retrieve, ultimately, none of the fertilized embryos made it to transfer.
Just remember, there is the clinical side and the financial side. Both personnel were great to talk to and work with at FSMG. They are all willing to work with you, based on your financial situation AND medical situation. All of the staff was friendly and really felt like they were there to help me and my husband.... The nurses were awesome! I could call at any time. I got the flu during my first IVF cycle and thought I had a fever due to the medications. They assured me everything was going to be fine and provided me guidance as to what fever medication I could take.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly is with you every step of the way. She gave us our consult, was available at any time of the day to take our questions and gave us a detailed roadmap as to what to expect during each cycle.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Ask as many questions as you can! She is there to tell you everything you need to know, whether it's repetitive or you feel dumb asking - she makes it easy to understand what can and might happen.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly is very warm and talked to us in terms that we would understand from beginning to end. We never felt rushed or like we HAD to do something. Every decision was for us to make.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
The treatment recommended was injections (max amount) for our IVF cycle. While they produced great numbers of eggs to retrieve, ultimately, none of the fertilized embryos made it to transfer.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
The nurses were awesome! I could call at any time. I got the flu during my first IVF cycle and thought I had a fever due to the medications. They assured me everything was going to be fine and provided me guidance as to what fever medication I could take.
Describe your experience with Fertility Specialists Medical Group.
Just remember, there is the clinical side and the financial side. Both personnel were great to talk to and work with at FSMG. They are all willing to work with you, based on your financial situation AND medical situation. All of the staff was friendly and really felt like they were there to help me and my husband.
Describe your experience with your monitoring appointments at Fertility Specialists Medical Group.
This was the best and easiest part of visiting the clinic. I showed up, and within 10 mins I was greeted and taken back for bloodwork/ultrasounds. Never waited a long time, was always personally greeted. Each nurse knew what was going on with my appointment.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
$17,000 roughly for everything. $11,000 for the medical procedures, $6,000 for meds & anesthesiology.
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
We never got this far in our cycle.
9
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
9
NPS
10
Age 32
1 IVF
Male Factor
European
Income $50K - $99K
Business Executive
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Shelly] was very warm and inviting. Our first meetings with her were very brief, but we definitely felt like she knew what we were going through. I would Of liked her to spend more time with us, but we also came very prepared for our meetings...She was on vacation during the biggest part of my cycle, but before and after she was gone was amazing. She was very reassuring but also letting us know the risks involved. Before and after my egg retrieval I would of liked her to be more talkative. I was very nervous and would of liked that information. Also, I would Of liked to know she was going on vacation, but I loved the doctor I was with during that time.
The costs [at Fertility Specialists Medical Group] were very manageable. They were upfront with the costs. The one great thing is they did not require me to get all the meds prescribed at once. They helped us save money by telling us how much we needed and how many days...Don’t expect a flashy clinic. It’s straight forward and really perfects their craft of making babies. If you are wanting the bells and whistles you will be disappointed, but if you want excellent care this is the place.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
She was on vacation during the biggest part of my cycle, but before and after she was gone was amazing. She was very reassuring but also letting us know the risks involved. Before and after my egg retrieval I would of liked her to be more talkative. I was very nervous and would of liked that information. Also, I would Of liked to know she was going on vacation, but I loved the doctor I was with during that time.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
She is very efficient and quick. She was very honest and gave us the real answers. If I have to do IVF again i wouldn’t go to anyone else.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
She was very warm and inviting. Our first meetings with her were very brief, but we definitely felt like she knew what we were going through. I would Of liked her to spend more time with us, but we also came very prepared for our meetings so everything was bried
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
Dr. Shelly used the best approach for my system. She knew I could potentially get OHSS and so they monitored me to make sure my levels were at a good spot and that I was healthy.
Describe your experience with your nurse at Fertility Specialists Medical Group. (Assigned nurse: Suzy)
Their staff is amazing. During our IVF cycle we spilled some of the trigger shot medication. I called the nurse and they reassured me. I cried all night anyways. The next morning when I went to get my bloodwork done I explained to the nurses what happened. About 5 of them heard me and came in to give me hugs and reassured me. It made me feel 100% better.
Describe your experience with Fertility Specialists Medical Group.
Don’t expect a flashy clinic. It’s straight forward and really perfects their craft of making babies. If you are wanting the bells and whistles you will be disappointed, but if you want excellent care this is the place.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
The costs were very manageable. They were upfront with the costs. The one great thing is they did not require me to get all the meds prescribed at once. They helped us save money by telling us how much we needed and how many days.
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
She advised me to do a eSET based on my age and IVF cycle.
9
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2018, Unsuccessful
NPS
8
NPS
8
Age 33
1 IVF
Male Factor
Latinx
Income $0 - $49K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Review of
Dr Shelly was great, we felt confident from the first consult and from her assurances. She was understanding and was very thorough in her plan for my wife and I. As our cycle progressed we saw less and less of her and for the last two weeks we only saw her at retrieval and transfer. Although we did not get the desired result, we still feel she did a great job...Dr Shelly concluded that my wife was well and healthy and that because we are male factor that we would not need many medications or high dosages.
The clinic [Fertility Specialists Medical Group] has two branches. Carlsbad and San Diego. If you wish to see dr Shelly or dr Morales be aware that the switch back and forth between the two clinics and also that carlasbad isn’t fully staffed nor is it open all the days. Note that the surgery center is in San Diego so it’s best to schedule everything with San Diego even if the drives is far...Jessika was our nurse for the first part of the cycle. She was great and organized. Very patient and helpful. She started us with the medications and followed us with the ultrasounds and blood draws. On retrieval day we were handed off to Carol, she was outstanding, she remained our nurse until transfer was completed.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr Shelly was great, we felt confident from the first consult and from her assurances. She was understanding and was very thorough in her plan for my wife and I. As our cycle progressed we saw less and less of her and for the last two weeks we only saw her at retrieval and transfer. Although we did not get the desired result, we still feel she did a great job.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Ask as many questions as you possibly can. Even if she has to repeat herself. Ask that she be blunt. Also, ask to see her even if it’s just to say hello, it will make you feel just a little more confident and reassured.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Dr Shelly was very professional and personable, showed compassion and that she cared.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
We got a baseline ultrasound 5 days prior to injection cycle. Dr Shelly said that the lining in my wife’s uterus was looking good so we started estrace oral pills for 10 days prior to the injection cycle. Injection cycle was 11 days of micro hCG 30 UI and follistim 425 ui. Dr Shelly concluded that my wife was well and healthy and that because we are male factor that we would not need many medications or high dosages. Next was cetrotide antagonist after day 7 till day 11. The ultrasound at day 11 showed that the eggs were ready for retrieval. All shots in the belly with insulin needles (1/2 inch) small gauge. Next was trigger shot of pregnyl. 36 hours after exactly was our retrieval. We were told to expect 10 eggs, measurements looked great. Retrieval produced 5 eggs total.
Describe your experience with your nurse at Fertility Specialists Medical Group. (Assigned nurse: Jessica)
Jessika was our nurse for the first part of the cycle. She was great and organized. Very patient and helpful. She started us with the medications and followed us with the ultrasounds and blood draws. On retrieval day we were handed off to Carol, she was outstanding, she remained our nurse until transfer was completed.
Describe your experience with Fertility Specialists Medical Group.
The clinic has two branches. Carlsbad and San Diego. If you wish to see dr Shelly or dr Morales be aware that the switch back and forth between the two clinics and also that carlasbad isn’t fully staffed nor is it open all the days. Note that the surgery center is in San Diego so it’s best to schedule everything with San Diego even if the drives is far.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
4500.00 USD for clinic fees and 6000.00 USD for the surgery center 550.00 USD for anesthesiologist. 1100.00 USD for cryopreservation 600.00 USD for storage. Pharmacy costs 2500.00 USD
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
We had first been told by Dr Shelly that two embryos would increase our chances and that my wife’s good health would not be an issue for high risk pregnancy. However when transfer day came the embryologist was the one to tell us that the Dr had advised against it. We were told that the embryos were not of good quality and they’d hoped that another extra day would increase the chances of growth. Only one embryo was of “good enough” quality to transfer. In addition, a fresh transfer, would be a higher risk for the embryo to not attach to the uterine lining. There was a chance we would lose two embryos in one try.
What specific things went wrong at Fertility Specialists Medical Group?
  • Lost appointments
Describe the specific things that went wrong at Fertility Specialists Medical Group.
The new branch in Carlsbad is fairly new and not well staffed. Hopefully with the coming of new patients the demand will be such that this branch will become as well run as their San Diego branch.
8
Doctor
Wendy Shelly
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
6
Age 31 - 32
2 IUI
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
Review of
Dr Shelly was always fantastic at the bedside. Very warm and friendly bedside manner, you can tell she actually cares. She takes the time to listen to patient’s concerns and answers questions. ... She was very understanding, warm, good bedside, positive ... Ovulation induction using letrozole for PCOS. Two cycles unmonitored and two monitored with IUI. ... I felt like I needed to be on top of my appointments and meds and had to make multiple calls to start cycles on time but i think that was more office issues.
Nurse coordinators were difficult to get a hold of, sometimes for a few days. Instructed wrong dosage and date for trigger shot. ... The front desk staff [ Fertility Specialists Med Group] was usually great ... Finance people were great and felt no pressure to pick a higher coating treatment at any point. ... Sometimes staff left out important details or instruction to my husband or I and it was new to us, I know it’s every day to them but left us unaware or confused.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Loved Dr Shelly, great bedside and really listened to me (I’m a nurse and I know we’re a pain). I felt like I needed to be on top of my appointments and meds and had to make multiple calls to start cycles on time but i think that was more office issues.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Ask any of your questions, know what is supposed to happen next and stay on top of office staff for cycle starts/medications.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
She was very understanding, warm, good bedside, positive
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
Ovulation induction using letrozole for PCOS. Two cycles unmonitored and two monitored with IUI. Never achieved a pregnancy.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
Difficult to get ahold of to start a cycle. Would not call back with time specific things. Was shuffled around between nurses so they weren’t familiar and always had to explain situation. Sometimes short on the phone.
Describe your experience with Fertility Specialists Medical Group.
Dr Shelly was always fantastic at the bedside. Very warm and friendly bedside manner, you can tell she actually cares. She takes the time to listen to patient’s concerns and answers questions. The front desk staff was usually great, other doctor I saw was also very friendly but obviously new. Finance people were great and felt no pressure to pick a higher coating treatment at any point. Kind of a ‘cold’ atmosphere in an already nerve wracking and uncomfortable setting. Communication with nurse coordinators was sometimes lacking and stressful. Sometimes staff left out important details or instruction to my husband or I and it was new to us, I know it’s every day to them but left us unaware or confused.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
I think IUI with monitoring was $750 per cycle without meds
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
N/a
What specific things went wrong at Fertility Specialists Medical Group?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Specialists Medical Group.
Nurse coordinators were difficult to get a hold of, sometimes for a few days. Instructed wrong dosage and date for trigger shot.
7
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Review of
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 29 - 30
5 Fertility Medications
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Shelly exceeded my expectations as a doctor. She is charismatic, knowledgeable, and kind. I trusted her and felt like she had my best interest in mind at all times. She was encouraging and helped us figure out the best course of treatment for us. The only thing I regret is doing the first cycle naturally (without clomid). I wish that she would have recommended Clomid on the first try. However, I understand that I was a healthy 29-year-old and wanted to see if we could do it naturally.
The clinic [Fert Specs Med Group] overall was slightly dated. It was clean, but I had old equipment. The clinics team - doctors and nurses were the best part. They also had a great financial administrator who helped us work with our insurance and figure out the best option for our budget. They responded quickly and always answered the phone when I called...The nursing staff was kind, understanding, and helpful.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly exceeded my expectations as a doctor. She is charismatic, knowledgeable, and kind. I trusted her and felt like she had my best interest in mind at all times. She was encouraging and helped us figure out the best course of treatment for us. The only thing I regret is doing the first cycle naturally (without clomid). I wish that she would have recommended Clomid on the first try. However, I understand that I was a healthy 29-year-old and wanted to see if we could do it naturally.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Be honest with her because she will respect your opinions and input.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Everyone at the clinic knew our names and was very helpful and empathetic
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
What I got my period I would go into the clinic and they would look at my follicles. Then the following week I would go back and they would check again to make sure everything was progressing as it should. They would measure the follicles and see how many there were. Then I would go back at my peak ovulation and get inseminated. I used Clomid in five out of the six tries and it took on the sixth time.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
The nursing staff was kind, understanding, and helpful. They always took extra time to make a personal connection.
Describe your experience with Fertility Specialists Medical Group.
The clinic overall was slightly dated. It was clean, but I had old equipment. The clinics team - doctors and nurses were the best part. They also had a great financial administrator who helped us work with our insurance and figure out the best option for our budget. They responded quickly and always answered the phone when I called.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
Each cycle cost around $1000, but I don’t recall exactly the price. They have a financial advisor who was very helpful
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
I have no concerns.
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Successful
NPS
8
NPS
9
Age 28 - 32
3 IUI
1 IVF
Poor Egg Quality
Unexplained
Income $50K - $99K
Accountant
Only Doc Seen
Neutral
Strongly Recommends
Successful
Review of
She was very personable and easy to like. She made me and my husband feel very comfortable and hopeful. She was always upbeat and positive about the outcomes even though we didn't always get the outcome we wanted. With that said, there were some appointments that I felt like maybe she was too busy. I would only see her a couple of minutes and it made me uneasy in that I wondered if she was paying enough attention to my chart and my situation. When you spend tens of thousands of dollars of your hard earned money in a dr. office, you expect to have the best care. I chalked it up to that she probably just had a lot going on those days and I tried not to take it personally. Overall, I will continue to go see her. Her positive traits far outweigh any negative!
My monitoring appointments usually took place first thing in the morning. I typically was in and out of the office within 30 minutes. Very convenient and very organized!.... For our IVF the baseline was $10,500. That included all of our office visits, monitoring, egg retrieval surgery, egg fertilization and a fresh transfer (if applicable). We spent between $3500-$5000 on all of my medication. We also paid $600/ year for our embryo storage fee. For the transfers we paid $3300 each time and between $300-$500 for medication.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
She was very personable and easy to like. She made me and my husband feel very comfortable and hopeful. She was always upbeat and positive about the outcomes even though we didn't always get the outcome we wanted. With that said, there were some appointments that I felt like maybe she was too busy. I would only see her a couple of minutes and it made me uneasy in that I wondered if she was paying enough attention to my chart and my situation. When you spend tens of thousands of dollars of your hard earned money in a dr. office, you expect to have the best care. I chalked it up to that she probably just had a lot going on those days and I tried not to take it personally. Overall, I will continue to go see her. Her positive traits far outweigh any negative!
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Well a piece of advice I would give to someone going to see any fertility dr. including Dr. Shelly is to be prepared for any and all outcomes. For some people, there's no "cure" for their infertility and just when you think you've got it figured out another negative pregnancy test hits you right between the eyes. And to that I'd like to add to never give up hope! You never know what the Lord has in store!
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Most of my visits I felt like a human, however, I had a few where I felt like a number. Usually on those visits the office was extremely busy and I'd only get to spend a few minutes with Dr. Shelly. It was during those instances that I felt like a number; not a priority.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
For our 3 IUI cycles she had me taking Clomid and a trigger shot (can't remember how far in advance) to make sure I ovulated at the right time. For our IVF cycle, I started on Feb 24th, 2015. I took birth control pills for 10 days. On Mar 7, 2015 I started the Gonal-F injections and the Micro hCG injections. I was going in for blood work and ultrasounds every other day for a week to check my hormone levels and egg production. The following week I continued Gonal-F, Micro hCG and began Cetrotide injections to prevent premature ovulation. My egg retrieval was done Mar 18th, 2015. 17 eggs were retrieved, 11 fertilized and 5 were viable. I wasn't eligible for a fresh transfer because my estrogen levels were too high. We waited until the following month and then I started the progesterone IM shots, Estrace and the low-dose aspirin to help increase blood flow to my uterus. We had our frozen transfer on April 10th, 2015 where we transferred 2 embryos of the 5 we had. We found out we were pregnant on April 21st and I delivered our beautiful baby girl on Dec 30th, 2015. In Nov. 2016 we decided we were ready for transfer #2. Dr. Shelly performed a water test in my uterus to make sure there wasn't any scar tissue or anything leftover from my pregnancy that would hinder another pregnancy. We decided to only transfer 1 embryo and the same protocol was set in place as the first transfer. We were not successful with the 2nd transfer and we decided to try a third time in Feb 2017. We transferred our last two embryos and the same protocol was used for that transfer as well. Unfortunately, neither embryo took and we are back to square one.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
All of the nursing staff were very nice! A lot of them remembered us even after we hadn't been there in a year. They were helpful anytime I had questions and returned my phone calls within a few hours. There was an occasion where they called in the right prescription but the wrong quantity. Luckily I didn't need it right away and the pharmacy was able to mail it to me within a couple of days. Another instance they hadn't updated our chart and Dr. Shelly came in to discuss our options for additional treatment with the wrong information. She came in thinking we had 2 embryos left when in reality we were already done.
Describe your experience with Fertility Specialists Medical Group.
The office staff is friendly and greets you the moment you walk in. The office is clean and they offer complimentary water and coffee in the waiting room. The financial dept is very organized and you don't have to worry about "hidden" fees every time you walk in for an appt. They're very good at explaining upfront your financial obligations. The nursing staff and Dr. Shelly are good at keeping appointment times. I'd say 90% of my appointments I was seen within 10-15 minutes.
Describe your experience with your monitoring appointments at Fertility Specialists Medical Group.
My monitoring appointments usually took place first thing in the morning. I typically was in and out of the office within 30 minutes. Very convenient and very organized!
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
For our IVF the baseline was $10,500. That included all of our office visits, monitoring, egg retrieval surgery, egg fertilization and a fresh transfer (if applicable). We spent between $3500-$5000 on all of my medication. We also paid $600/ year for our embryo storage fee. For the transfers we paid $3300 each time and between $300-$500 for medication.
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
Whenever we wanted to do a transfer, Dr. Shelly always recommended an eSET. She explained the risks with multiples but she ultimately let us decide what was best for us. She did say she would not transfer more than 2 at one time.
What specific things went wrong at Fertility Specialists Medical Group?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Fertility Specialists Medical Group.
The nursing staff had forgotten to call in my prescriptions before starting a frozen transfer cycle. On the day of my appt. they asked if I had received them and when I told them no they called the pharmacy on the spot and placed the order. Luckily, I didn't need them for a couple of days and I was able to drive to the pharmacy and pick them up the same day.
8
Doctor
Wendy Shelly
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
6
NPS
6
Age 36 - 37
3 IUI
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
I liked Dr. Shelly's attitude and her confidence that she would get us pregnant. She also had a sense of humor which I appreciated. I did wish she would have given me more details about how many follicles seemed mature with each of our IUIs and I wish she'd been more willing to be more aggressive and possibly due injectable meds with an IUI...When Dr. Shelly recommended we move on from IUI and try IVF she seemed genuinely concerned about my emotional well-being in handling more disapointment
The clinic [Fertility Specialists] just looks like a regular doctors office. The front office staff is nice and easy to communicate with...I don't feel like I had a ton of interaction with the nursing staff since Dr. Shelly did all the ultrasounds and inseminations, but they did draw my blood for the pregnancy tests and call with results. They seemed knowledgeable and compassionate when they called with negative results...My husband's semen analysis were $150...
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
I liked Dr. Shelly's attitude and her confidence that she would get us pregnant. She also had a sense of humor which I appreciated. I did wish she would have given me more details about how many follicles seemed mature with each of our IUIs and I wish she'd been more willing to be more aggressive and possibly due injectable meds with an IUI.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Ask questions. I think if I'd wanted the info on the number and size of follicles she would have given it to me, I was just to timid to ask.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
When Dr. Shelly recommended we move on from IUI and try IVF she seemed genuinely concerned about my emotional well-being in handling more disapointment
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
Our first 2 IUIs were with clomid. I don't remember the dosage. The 3rd IUI which resulted in a chemical pregnancy was with letrozole. All 3 we triggered with ovidrel.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
I don't feel like I had a ton of interaction with the nursing staff since Dr. Shelly did all the ultrasounds and inseminations, but they did draw my blood for the pregnancy tests and call with results. They seemed knowledgeable and compassionate when they called with negative results.
Describe your experience with Fertility Specialists Medical Group.
The clinic just looks like a regular doctors office. The front office staff is nice and easy to communicate with. I did feel that when we were trying to decide if we would move forward with IVF with this clinic that they were kind of just trying to get our money, rather than concerned about our ability to pay the huge price tag.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
The initial consult was covered by insurance and was $250 I think. It included an ultrasound. My husband's semen analysis were $150 I think and we did 2. We had more bloodwork drawn, but I don't remember the cost of that. The IUIs were covered by insurance at 50% and were $757 not including the meds. The most expensive medication was the ovidrel injection at $78.
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
While we decided not to do IVF with Dr. Shelly we did talk about it with her. She recommended with a fresh transfer to transfer 2 embryos, but with a frozen transfer to just transfer 1.
6
Doctor
Wendy Shelly
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Unknown Success
NPS
10
NPS
10
Age 35 - 39
3 Fertility Medications
Diminished Ovarian Reserve
European
Income $500K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr. Shelly shared her own struggles with infertility which made her so much more relatable than other practitioners might be. She explained our options, laid them out objectively and gave us just enough (but not too much :) information to make our own decision about the course of action we would take.... She took the time to really learn about my obstetric history IN ADDITION to our family goals. She didn't judge our desires to have a large family and she presented all information factually and without bias.
Martha Naryanan has been our med nurse [at Fertility Specialists Medical Group] for 3 rounds. She is incredibly experienced, knowledgeable about the meds and protocol and seemed to be an "extension" of our physician, which is very important as the MD isn't always available but I was confident that her nurse was relaying the proper info on her behalf.... Strengths: centrally located, large practice, runs efficiently, good communications, protocols are clear (noted that paperwork got WAY better from 1 to 2 to 3rd round, much more clarify in subsequent paperwork) Weaknesses: seems to be a lot of turnover for support staff.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly shared her own struggles with infertility which made her so much more relatable than other practitioners might be. She explained our options, laid them out objectively and gave us just enough (but not too much :) information to make our own decision about the course of action we would take.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Watch out for quadruplets...JK...I would tell prospective patients that visiting Dr. Shelly is the opposite of daunting. She is personable, relatable, puts complicated medical terminology into plain English and provides her own interpretation of data and research when appropriate and necessary. It's ok to ask her, "If you were me...what would you do" and she always answers objectively and without bias.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
I felt like a human because she took the time to really learn about my obstetric history IN ADDITION to our family goals. She didn't judge our desires to have a large family and she presented all information factually and without bias.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
Not really recalling the specifics but I did like that between rounds 2 and 3 she sat down with us, explained WHY she was tweaking the protocol.
Describe your experience with your nurse at Fertility Specialists Medical Group. (Assigned nurse: Martha Narayanan)
Martha Naryanan has been our med nurse for 3 rounds. She is incredibly experienced, knowledgeable about the meds and protocol and seemed to be an "extension" of our physician, which is very important as the MD isn't always available but I was confident that her nurse was relaying the proper info on her behalf.
Describe your experience with Fertility Specialists Medical Group.
Strengths: centrally located, large practice, runs efficiently, good communications, protocols are clear (noted that paperwork got WAY better from 1 to 2 to 3rd round, much more clarify in subsequent paperwork) Weaknesses: seems to be a lot of turnover for support staff.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
IVF round 1 that resulted in singleton pregnancy, $10,000 IVF round 2 that resulted in 4 embryos that were frozen $5,000 Currently in progress to transfer frozen embryos and that will cost $3,000
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
I believe since I was 35+ there was no option for single embryo transfer. She asked if we were open to multiples, which we were, so we always had decided to proceed with 2+ embryos at transfer.
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
10
NPS
10
Age 28 - 30
1 IVF
European
Entrepreneur
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Shelly is kind, compassionate and really takes the time to get to know your needs as a patient....Dr. Shelly was a great asset to me and my husband as we ventured into the ART route to baby. Though we have yet to have a successful ending, she's a very big supporter of making sure your needs are met throughout the process...I have never met a doctor with as kind of a bedside manner as Dr. Shelly....Make sure you ask her about the possibilities of one versus two embryo and really advocate for what your gut tells you.
I think this clinic [Fertility Specialists] is my favorite of the two I've been at in SD...Overall they were your average nursing staff. I had two situations while Dr. Shelly was out on vacation that the nursing staff didn't have the right info down and sent me mid medication cycle to two different facilities to get labs drawn. Suffice it to say I was not a happy camper on the meds! But, overall they were there to answer questions in a timely fashion when items came up.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly was a great asset to me and my husband as we ventured into the ART route to baby. Though we have yet to have a successful ending, she's a very big supporter of making sure your needs are met throughout the process.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Make sure you ask her about the possibilities of one versus two embryo and really advocate for what your gut tells you.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly is kind, compassionate and really takes the time to get to know your needs as a patient.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
Since my situation medically is a bit different, we used gonal F as the first stage of all treatments. We didn't have to stop ovulation or use the pill since I don't ovulate.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
Overall they were your average nursing staff. I had two situations while Dr. Shelly was out on vacation that the nursing staff didn't have the right info down and sent me mid medication cycle to two different facilities to get labs drawn. Suffice it to say I was not a happy camper on the meds! But, overall they were there to answer questions in a timely fashion when items came up.
Describe your experience with Fertility Specialists Medical Group.
I think this clinic is my favorite of the two I've been at in SD. I have never met a doctor with as kind of a bedside manner as Dr. Shelly.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
We had to pay all out of pocket and still do!
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
I wish I would have done the double embryo transfer, however now I know for the future.
What specific things went wrong at Fertility Specialists Medical Group?
  • Lost paperwork
Describe the specific things that went wrong at Fertility Specialists Medical Group.
Only one small issue. I had an MRI done at another facility that I know I had filled out all the paperwork to get the results from, even to the point the doctor had gone and told me there was nothing of concern from them in her HO. However, when I requested and paid for the results of all my treatment that file was missing and I had to reorder from the first facility.
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 39 - 40
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
We struggled with our primary care physician for years trying to get to the bottom of our repeated miscarriages and inability to conceive, and only when we saw Dr. Shelley did we feel we were truly understood and being cared for...extremely warm and caring. The entire process was about our needs. We never felt like a number or that we were trying to be "sold."...She has a true gift of taking what could be a very clinical and nerve-wracking experience and making it warm and nurturing. She truly loves babies and helping couples who are having difficulties conceiving. We have stopped by her office several times since our treatment to show her the "baby bump", and even brought my son to meet her after he was born.
Maria [nurse at Fertility Specialists Medical Group] was a joy to work with throughout the process. She was extremely friendly and compassionate. She went above and beyond to make us feel comfortable...They presented us with all fertility options along with the respective costs and didn't pressure us to make a decision that was in their financial best interest...They are extremely well organized and efficient. We spent very little time waiting to be seen, but when we were waiting it was assuring to see many pregnant patients coming and going, and new mothers bringing in their bundles of joy to meet the Doctors. Something to note; parking in their parking lot does cost, so appointments longer than about 15 minutes will result in a couple dollar charge.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelley truly cared about helping my wife and I achieve our dream of starting a family. She has a true gift of taking what could be a very clinical and nerve-wracking experience and making it warm and nurturing. She truly loves babies and helping couples who are having difficulties conceiving. We have stopped by her office several times since our treatment to show her the "baby bump", and even brought my son to meet her after he was born.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Go see her immediately! We struggled with our primary care physician for years trying to get to the bottom of our repeated miscarriages and inability to conceive, and only when we saw Dr. Shelley did we feel we were truly understood and being cared for.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelley and her staff were extremely warm and caring. The entire process was about our needs. We never felt like a number or that we were trying to be "sold."
Describe your experience with your nurse at Fertility Specialists Medical Group. (Assigned nurse: Maria)
Maria was a joy to work with throughout the process. She was extremely friendly and compassionate. She went above and beyond to make us feel comfortable. Above all, she was extremely helpful by providing our gender results to a friend at our request so we could have a surprise gender reveal. She added a personalized note congratulating us and reassuring us what great parents we going to be. She has a huge heart!
Describe your experience with Fertility Specialists Medical Group.
This clinic is extremely clean and professional. They are extremely well organized and efficient. We spent very little time waiting to be seen, but when we were waiting it was assuring to see many pregnant patients coming and going, and new mothers bringing in their bundles of joy to meet the Doctors. Something to note; parking in their parking lot does cost, so appointments longer than about 15 minutes will result in a couple dollar charge.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
Costs were reasonable. We had similar procedures, such as genetic testing, done with our subsequent pregnancy that were much more expensive. They presented us with all fertility options along with the respective costs and didn't pressure us to make a decision that was in their financial best interest.
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Successful
NPS
10
NPS
10
Age 32 - 35
Surrogacy
Poor Egg Quality
Income $100K - $199K
Sales Representative
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
We have the utmost confidence in Dr. Shelly's. She has a great way of delivering information, good or bad, and adapting to treatment changes. Dr. Shelly has a wonderful, friendly personality, and we found her to be very knowledgable, professional and efficient...First IVF round using Bravelle, Menopur, Ganirellix produced 1 genetically complete embryo. Dr. Shelly didn't' anticipate such poor egg quality, which is generally difficult to improve. I asked about vitamin supplements, etc. and she gave me a regiment I could try, but success in improving egg quality is largely anecdotal. Regimen included fish oil, ubiquinol, DHEA, CoQ10. Second IVF round produced 2 day-5 embryos (no PGS this time). Three total were transferred, one took, resulting in one live birth via surrogate. Third IVF round utilized the same medication and supplement course, producing 3 embryos and live twin pregnancy via surrogate.
IVF round $12,500. Meds $3,500. Frozen transfer $3300, Surrogate cycle management $4000...Dr. Shelly's nursing staff are incredibly efficient, professional, knowledgable and friendly...First IVF round using Bravelle, Menopur, Ganirellix produced 1 genetically complete embryo. Dr. Shelly didn't' anticipate such poor egg quality, which is generally difficult to improve. I asked about vitamin supplements, etc. and she gave me a regiment I could try, but success in improving egg quality is largely anecdotal. Regimen included fish oil, ubiquinol, DHEA, CoQ10. Second IVF round produced 2 day-5 embryos (no PGS this time). Three total were transferred, one took, resulting in one live birth via surrogate. Third IVF round utilized the same medication and supplement course, producing 3 embryos and live twin pregnancy via surrogate.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
We have the utmost confidence in Dr. Shelly's. She has a great way of delivering information, good or bad, and adapting to treatment changes. Dr. Shelly has a wonderful, friendly personality, and we found her to be very knowledgable, professional and efficient.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Just go to Dr. Shelly. You won't want to go anywhere else.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly is very down-to-earth, has a wonderful personality, treats you like a friend, and instills confidence.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
First IVF round using Bravelle, Menopur, Ganirellix produced 1 genetically complete embryo. Dr. Shelly didn't' anticipate such poor egg quality, which is generally difficult to improve. I asked about vitamin supplements, etc. and she gave me a regiment I could try, but success in improving egg quality is largely anecdotal. Regimen included fish oil, ubiquinol, DHEA, CoQ10. Second IVF round produced 2 day-5 embryos (no PGS this time). Three total were transferred, one took, resulting in one live birth via surrogate. Third IVF round utilized the same medication and supplement course, producing 3 embryos and live twin pregnancy via surrogate.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
Dr. Shelly's nursing staff are incredibly efficient, professional, knowledgable and friendly.
Describe your experience with Fertility Specialists Medical Group.
Dr. Shelly's clinic is very efficient and well-run. Their fees are competitive, the staff is amazing, and they are always reachable and respond promptly.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
IVF round $12,500. Meds $3,500. Frozen transfer $3300, Surrogate cycle management $4000.
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
Dr. Shelly counseled thoroughly on the number of embryos transferred. We were using a surrogate who was open to multiples and hoped for twins so as to maximize our investment with our surrogate. Dr. Shelly understood our situation and supported our decision to transfer 3 embryos each time, knowing with my demonstrated poor egg quality, it was very unlikely all three would take.
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2018, Successful
NPS
8
NPS
10
Age 36
European
Income $100K - $199K
3rd of 4 Docs
IUI With Other Docs
Neutral
Strongly Recommends
Successful
Review of
Dr Shelley gave us a lot of time during our initial consultation and following phone call with follow up questions....She was extremely patient and kind. She was very elaborate and gave me many choices to consider in my treatment. She was gentle and I really appreciated how she included my husband in all of the conversations and helped him to understand our situation and potential treatment options.
The front desk [Fertility Specialists Med Group] was the most helpful, communicative, patient, and kind. The billing and finance team was frustrating and did not communicate well with me or my insurance company. The in house phlebotomists were very gentle and knowledgeable as well....Dr Shelley gave us a lot of time during our initial consultation and following phone call with follow up questions....My insurance covered most of it because it was all consultational and I was pregnant at the time so the care I recessives fell under OB/GYN billing luckily.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
She was extremely patient and kind. She was very elaborate and gave me many choices to consider in my treatment. She was gentle and I really appreciated how she included my husband in all of the conversations and helped him to understand our situation and potential treatment options.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Have all of your paperwork ready for her to review so she can see the big picture of he situation all at once.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Dr Shelley gave us a lot of time during our initial consultation and following phone call with follow up questions.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
We only needed to do a consultation because it ended up that I was pregnant and don’t know it! She did prescribe Lovenox shots for me after I asked because I was tested for APS and sheor that I would benefit from blood thinners. She thought I had Adenomyosis based on ultrasounds she saw and wanted to do a MRI so we could be certain but this was not needed.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
Very sweet and patient
Describe your experience with Fertility Specialists Medical Group.
The front desk was the most helpful, communicative, patient, and kind. The billing and finance team was frustrating and did not communicate well with me or my insurance company. The in house phlebotomists were very gentle and knowledgeable as well.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
My insurance covered most of it because it was all consultational and I was pregnant at the time so the care I recessives fell under OB/GYN billing luckily.
8
Doctor
Wendy Shelly
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2017 - 2018, Successful
NPS
10
NPS
10
Age 30 - 31
2 IVF
Endometriosis
Recurrent Pregnancy Loss
Income $500K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Shelly was amazing to work with. She was readily available to answe any and all questions. She truly listened to me and what I wanted and always took the time to explain every process.... Dr. Shelly explained every step of the process and was patient with all my lists of questions and concerns. Every step of the process Dr. Shelly was a part of which I really loved.... She always told me there was no question too small or stupid in the process on building a family.
The billing department [Fertility Specialists Med Group] was awesome to work with and even got us money back from our insurance. The staff was all knowledgeable and did everything quickly and efficiently as possible. I never waited long or had a negative experience with any staff member or doctor.... Lots of the nurses on staff were also IVF patients and having someone to talk to that had been through the experience was so helpful.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly and her team were like a second family going though IVF. They personally invested in me and my journey. They were friendly and welcoming from day 1. Lots of staff have personally gone though the IVF process so they were very empathetic and knew first hand what I was going though. Dr. Shelly explained every step of the process and was patient with all my lists of questions and concerns. Every step of the process Dr. Shelly was a part of which I really loved. Her staff got to know me personally and were always proactive in all areas of treatment.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Don’t be afraid to ask questions. Dr. Shelly is very patient and understanding that everyone has different starting points and knowledge and answers all questions. She always told me there was no question too small or stupid in the process on building a family.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly was amazing to work with. She was readily available to answe any and all questions. She truly listened to me and what I wanted and always took the time to explain every process.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
Very friendly. Lots of the nurses on staff were also IVF patients and having someone to talk to that had been through the experience was so helpful.
Describe your experience with Fertility Specialists Medical Group.
The billing department was awesome to work with and even got us money back from our insurance. The staff was all knowledgeable and did everything quickly and efficiently as possible. I never waited long or had a negative experience with any staff member or doctor.
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
3
NPS
3
Age 39
2 IUI
1 IVF
Diminished Ovarian Reserve
European
Doctor
1st of 2 Docs
1 IVF With Other Docs
Egg Freezing With Other Docs
Donor Sperm
Surrogacy With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Dr. Shelly was a nice, warm person. However, I felt like since my body did not respond to their treatment protocols, she didn't have much else to offer me. She tried to get me to use donor eggs, rather than trying a different cycle. ... They [Fertility Specialists Med Grp] had a book of protocols, and she cycled through them. I didn't feel as though much thought was put into what may work for me over someone else.
I think that due to the size of their [Fertility Specialists Medical Group] office, things were not communicated well. ... Nursing staff in her office rarely remembered me. ... I had to chase down nursing staff on several occasions to get what I needed and to get questions answered. ... They tend to cater to straightforward cases. I think that their approach may work for several people, but once they go through their book of protocols, they don't have much else to try other than donor eggs.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly was a nice, warm person. However, I felt like since my body did not respond to their treatment protocols, she didn't have much else to offer me. She tried to get me to use donor eggs, rather than trying a different cycle.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
I think she would be perfect for a younger patient who does not any other medical issues.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Shelly was wonderful, but occasionally she would not be in. Nursing staff in her office rarely remembered me. I felt that they tried to fit me into a pre-planned cycle that didn't work with my body. When that failed, they said I had to use donor eggs, or they couldn't help me.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
They had a book of protocols, and she cycled through them. I didn't feel as though much thought was put into what may work for me over someone else.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
They were a large office, and I felt I only sometimes saw the same nurses. They did not remember me from visit to visit.
Describe your experience with Fertility Specialists Medical Group.
They are a larger office. They tend to cater to straightforward cases. I think that their approach may work for several people, but once they go through their book of protocols, they don't have much else to try other than donor eggs.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
No sure of specifics, but on par with others in the area.
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
none
What specific things went wrong at Fertility Specialists Medical Group?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Specialists Medical Group.
I think that due to the size of their office, things were not communicated well. I had to chase down nursing staff on several occasions to get what I needed and to get questions answered.
3
Doctor
Wendy Shelly
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
1 of 5
3
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
9
Age 29
4 IUI
PCOS
European
Income $100K - $199K
Sales Representative
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Shelly] was the first doctor that actually took the time to get to know me and show me compassion. She seemed to want me to be pregnant just as much as I did and I love having her as my doctor. She honestly feels like a best friend.... She genuinely cares about how you're handling everything and what your family goals are.... We jumped straight into IUI as my husband and I had been trying for 5 years unsuccessfully. She scheduled and SHG and HSG which we discovered and immeasurable amount of polyps that I had removed and started IUI after.
I honestly loved this clinic, they [Fertility Specialists Med Group] treat you like a real human and they root for you and wish for you. I have never felt more comfortable at a doctor's office than I do there. Dr.Shelly is by far my favorite doctor there and I highly recommend requesting her!!... She was the first doctor that actually took the time to get to know me and show me compassion. She seemed to want me to be pregnant just as much as I did
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
She was the first doctor that actually took the time to get to know me and show me compassion. She seemed to want me to be pregnant just as much as I did and I love having her as my doctor. She honestly feels like a best friend.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
You're in the best possible hands!
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
She genuinely cares about how you're handling everything and what your family goals are.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
We jumped straight into IUI as my husband and I had been trying for 5 years unsuccessfully. She scheduled and SHG and HSG which we discovered and immeasurable amount of polyps that I had removed and started IUI after. Due to my weight at the time, I had negative results and my body stopped responding to the femara, but I look forward to trying again soon!!
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
They route for you and are always available for the millions of questions you might have!
Describe your experience with Fertility Specialists Medical Group.
I honestly loved this clinic, they treat you like a real human and they root for you and wish for you. I have never felt more comfortable at a doctor's office than I do there. Dr.Shelly is by far my favorite doctor there and I highly recommend requesting her!!
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
7
Age 34
1 IUI
European
Income $100K - $199K
Teacher
1st of 2 Docs
1 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Review of
I recommend Dr. Shelly with some hesitation. I sometimes feel like I need to bring up approaches to our treatment plan. I feel like she should be the expert, and I don’t always feel 100% confident in her as my RE.... She’s very understanding of your situation and will work with you to only order tests if you are paying out of pocket.... She seemed to take the time to get to know my partner and I.... 2IUIs with 100mg of Clomid. Ovidrel trigger shot.
Financial team [Fertility Specialists Medical Group] is very responsive when contacted (eg ordering tests for insurance authorizations). I do wish they would let you know where you stand with deductibles and payments before the 5 days when you need to schedule your baseline monitoring.... $1,000 for each IUI with monitoring (no meds). $250 for initial consult, and $250 for follow up consult.... The nursing staff explained the timing of medication and handled the scheduling after monitoring appointments.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
I recommend Dr. Shelly with some hesitation. I sometimes feel like I need to bring up approaches to our treatment plan. I feel like she should be the expert, and I don’t always feel 100% confident in her as my RE.
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
She’s very understanding of your situation and will work with you to only order tests if you are paying out of pocket.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
She seemed to take the time to get to know my partner and I.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
2IUIs with 100mg of Clomid. Ovidrel trigger shot. Monitoring within 5 days of your period, then follow up monitoring 1 week later. Monitoring continues daily until the IUI.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
The nursing staff explained the timing of medication and handled the scheduling after monitoring appointments. Otherwise, interactions were with Martha over email.
Describe your experience with Fertility Specialists Medical Group.
Financial team is very responsive when contacted (eg ordering tests for insurance authorizations). I do wish they would let you know where you stand with deductibles and payments before the 5 days when you need to schedule your baseline monitoring.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
$1,000 for each IUI with monitoring (no meds). $250 for initial consult, and $250 for follow up consult.
7
Doctor
Wendy Shelly
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
2 of 5
7
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
5
NPS
5
Age 35 - 36
1 IVF
1 Egg Freezing
1 Embryo Freezing
Male Factor
Poor Egg Quality
Latinx
Income $50K - $99K
Investment Banker
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Dr Shelly was Great however Once our egg retrieval failed she passed everything off cause of my weight and recommended that I start taking vitamins to increase my egg quality. I really wish this was brought up prior to us spending $26k!... She's very compassionate in regards to your feelings and is soft spoken but some information was with held that could have been beneficial in the beginning...
Only weakness I will say about this clinic [Fertility Specialists Medical Group] is the Financial person, she's rude.. condescending.. and doesn't know how to treat a patient that's under a great deal of stress. She has no tact and is the reason we left this office.... nursing staff is great and the girls that do the blood draw and soft to the touch and are so willing to help with anything... I was told one amount to inject for meds by one nurse and then another nurse told me a different amount.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr Shelly is a great doctor but I really wish the "after" information given was provided to us Before our retrieval. She's very compassionate in regards to your feelings and is soft spoken but some information was with held that could have been beneficial in the beginning
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Make sure to ask all questions prior to your procedure and get costs on everything upfront
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Dr Shelly was Great however Once our egg retrieval failed she passed everything off cause of my weight and recommended that I start taking vitamins to increase my egg quality. I really wish this was brought up prior to us spending $26k!
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
Ganarillex, progesterone
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
nursing staff is great and the girls that do the blood draw and soft to the touch and are so willing to help with anything
Describe your experience with Fertility Specialists Medical Group.
Only weakness I will say about this clinic is the Financial person, she's rude.. condescending.. and doesn't know how to treat a patient that's under a great deal of stress. She has no tact and is the reason we left this office
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
$17k
What specific things went wrong at Fertility Specialists Medical Group?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Specialists Medical Group.
I was told one amount to inject for meds by one nurse and then another nurse told me a different amount.
5
Doctor
Wendy Shelly
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
5
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 35 - 36
Donor Eggs
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Shelly] was great! Patient, kind, and a perfect fit for me. She talked you through everything. She spoke with other experts. She followed up. We stop in to see her every year or a so. She gave me the best daughter in the world! ... We went straight to IVF because at the time I was older, and my insurance covered some treatment. I did t want to waste time. That didn't work and we had to go with an egg donor. ...
I can't think of any weaknesses. I felt everything was what I would want in a clinic [Fertility Specialists Medical Group]. My appointments were on time, quick and thorough. I was never given the runaround or felt frustrated. It was always a pleasant experience even with the personal turmoil I was going through. ... The clinic and staff were awesome. I felt like I was not a number. They k ew me by name and welcomed me everytime I walked in the door.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
She was great! Patient, kind, and a perfect fit for me. She talked you through everything. She spoke with other experts. She followed up. We stop in to see her every year or a so. She gave me the best daughter in the world!
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
Let her be the expert.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
She was kind and understanding while being honest and blunt
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
We went straight to IVF because at the time I was older, and my insurance covered some treatment. I did t want to waste time. That didn't work and we had to go with an egg donor.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
The clinic and staff were awesome. I felt like I was not a number. They k ew me by name and welcomed me everytime I walked in the door.
Describe your experience with Fertility Specialists Medical Group.
I can't think of any weaknesses. I felt everything was what I would want in a clinic. My appointments were on time, quick and thorough. I was never given the runaround or felt frustrated. It was always a pleasant experience even with the personal turmoil I was going through.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
It was at least 20k
Describe Wendy Shelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
She gave me the option for 1 or two transfers but was very confident 1 would work. 1 did work the first time!
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2018, Unsuccessful
NPS
10
NPS
10
Age 32
1 IVF
Male Factor
Latinx
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
She [Dr. Shelly] is very compassionate and sympathetic. Also, Friendly, approachable, professional and caring. She made us feel well take cared of. Explained everything throughly. She kept on top of our treatment and was readily available if we had concerns... She called herself to answer questions my husband or I had....Follistim, micro hcg, lupron, progesterone suppositories, Estrace, cetrotite, pregnyl... do not hesitate to ask questions
I would have preferred that we didn't have to go to two different locations for different things. Especially when one location is further away. We had to trave for retrieval and transfer. Other than that everyone [Fertility Specialists Medical Group] had good customer service... 10, 500 for IVF with ICSI. 500 for anesthesia. Medications about 1500... She [nurse] was very approachable and did not treat us like a number. She is very caring and professional
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
She is very compassionate and sympathetic. Also, Friendly, approachable, professional and caring. She made us feel well take cared of. Explained everything throughly. She kept on top of our treatment and was readily available if we had concerns
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
To trust her with their care and treatment and do not hesitate to ask questions
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
She called herself to answer questions my husband or I had.
Describe the protocols Wendy Shelly used in your cycles at Fertility Specialists Medical Group and their degree of success.
Follistim, micro hcg, lupron, progesterone suppositories, Estrace, cetrotite, pregnyl
Describe your experience with your nurse at Fertility Specialists Medical Group. (Assigned nurse: Jessika )
She was very approachable and did not treat us like a number. She is very caring and professional
Describe your experience with Fertility Specialists Medical Group.
I would have preferred that we didn't have to go to two different locations for different things. Especially when one location is further away. We had to trave for retrieval and transfer. Other than that everyone had good customer service
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
10, 500 for IVF with ICSI. 500 for anesthesia. Medications about 1500
10
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of

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