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William Burns

Cabell Huntington Hospital

Rated 9.3
Strongly recommend: 66%Neutral: 34%9.3
66% strongly recommend
8 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.3
8.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
10
10
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Vanderbilt
Residency
U. of Oklahoma
Fellowship
Med Col of Georgia

How Doctor Communicates

nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
William Burns works at

Cabell Huntington Hospital
Rated 9.1
Strongly recommend: 78%Neutral: 22%9.1

At 1 office

Huntington
1340 Hal Greer Blvd
Huntington, WV 25701
1.304.526.2000
Explore Clinic

8 patient reviews

Most Recent
Strongly Recommend
66%
Neutral
34%
Don't Recommend
0%
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
10
9
Age 34 - 38
2 IUI
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
We did 2-3 IUIs that were not successful [with Dr. William Burns], as our issue is male factor only. We did IVF with ICSI and we're successful with our fresh transfer of 2 embryos. We had a singleton pregnancy and she's 2 years old now. We transferred the last frozen embryo 2019 and it didn't take. Dr Burns said we could have a good chance with another egg retrieval before I turn 40...He always tried to get to know me and ask questions about me. He also genuinely listens and shows he cares.
They always worked around my work schedule [at Cabell Huntington Hospital] to help me out...Between 10,000 and 15,000 for IVF, 400 for each IUI...I loved the embryologist and the clinic. They are available 24/7 and we're always prompt to answer questions and always treated me well both in the clinic and on the phone. I felt that the hospital was very attentive during IVF procedures. I did not love the billing process, as all of it was out of pocket and expected up front. There were some billing hiccups, but they were resolved quickly.
How was your experience with William Burns at Cabell Huntington Hospital?
He was amazing and compassionate. He was very thorough and meticulous through every procedure. He spent hours teaching me how to do my injections. He donates his time and places effort in to assuring every thing goes exactly as planned.
What's one piece of advice would you give a prospective patient of William Burns at Cabell Huntington Hospital?
He is quirky, but that's part of why he is so good at what he does.
During treatment, were you treated like a number or a human with William Burns at Cabell Huntington Hospital?
He always tried to get to know me and ask questions about me. He also genuinely listens and shows he cares.
Describe the protocols William Burns used in your cycles at Cabell Huntington Hospital and their degree of success.
We did 2-3 IUIs that were not successful, as our issue is male factor only. We did IVF with ICSI and we're successful with our fresh transfer of 2 embryos. We had a singleton pregnancy and she's 2 years old now. We transferred the last frozen embryo 2019 and it didn't take. Dr Burns said we could have a good chance with another egg retrieval before I turn 40.
Describe your experience with your nurse at Cabell Huntington Hospital. (Assigned nurse: Mindy Lloyd.)
Mindy was amazing and held my hand during mock transfer. She always was genuinely interested in my life and how I was doing. She always responded quickly when I had questions.
Describe your experience with Cabell Huntington Hospital.
I loved the embryologist and the clinic. They are available 24/7 and we're always prompt to answer questions and always treated me well both in the clinic and on the phone. I felt that the hospital was very attentive during IVF procedures. I did not love the billing process, as all of it was out of pocket and expected up front. There were some billing hiccups, but they were resolved quickly.
Describe your experience with your monitoring appointments at Cabell Huntington Hospital.
They always worked around my work schedule to help me out.
Describe the costs associated with your care under William Burns at Cabell Huntington Hospital.
Between 10,000 and 15,000 for IVF, 400 for each IUI
Describe William Burns's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cabell Huntington Hospital.
He recommended multiple embryo transfer to increase chance of success for us.
10
Doctor
William Burns
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Cabell Huntington Hospital
Huntington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
8
7
Age 34 - 36
3 IUI
2 IVF
Diminished Ovarian Reserve
Endometriosis
Unexplained
European
Ashkenazi Jewish
Other
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Review of
Dr. Burns is incredibly generous with his time. His concern with the science of IVF sometimes meant that his explanations were a little hard to understand for a layperson. But he made himself available whenever we needed him, including after hours.... He started out with a conservative approach but was receptive to our desire to speed things up. He also monitored progress and adjusted medication levels as needed. And he used HGH for the IVF cycle.
Strengths [for Cabell Huntington Hospital] are personal attention and compassion from the entire team all the way down the line: Dr. Burns, clinic nurse, IVF lab tech, and IVF nurse. Weaknesses are that this is still a regional lab with one doctor instead of several different specialists. Start here but be thinking about going outside the area if you have a complicated case.
How was your experience with William Burns at Cabell Huntington Hospital?
Dr. Burns is incredibly generous with his time. His concern with the science of IVF sometimes meant that his explanations were a little hard to understand for a layperson. But he made himself available whenever we needed him, including after hours.
What's one piece of advice would you give a prospective patient of William Burns at Cabell Huntington Hospital?
If you're in the area and your case is not so complicated that you need a cutting-edge laboratory, you should absolutely use Dr. Burns. He cares deeply about his patients and it shows.
During treatment, were you treated like a number or a human with William Burns at Cabell Huntington Hospital?
Dr. Burns' frank manner and careful consideration made me feel like he was looking at all aspects of my case.
Describe the protocols William Burns used in your cycles at Cabell Huntington Hospital and their degree of success.
Don't remember dosage and medication specifics. He started out with a conservative approach but was receptive to our desire to speed things up. He also monitored progress and adjusted medication levels as needed. And he used HGH for the IVF cycle.
Describe your experience with your nurse at Cabell Huntington Hospital. (Assigned nurse: Mindy)
Mindy is warm and kind. She makes herself available to you for any concerns you might have and is very good about getting back to you quickly. Looked forward to seeing her every time we came in.
Describe your experience with Cabell Huntington Hospital.
Strengths are personal attention and compassion from the entire team all the way down the line: Dr. Burns, clinic nurse, IVF lab tech, and IVF nurse. Weaknesses are that this is still a regional lab with one doctor instead of several different specialists. Start here but be thinking about going outside the area if you have a complicated case.
Describe the costs associated with your care under William Burns at Cabell Huntington Hospital.
Total was over 10k but under 20k. Medications were particularly pricey but office worked closely with my insurance as much as possible.
Describe William Burns's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cabell Huntington Hospital.
He recommended multiple embryo transfer.
What specific things went wrong at Cabell Huntington Hospital?
  • Provided conflicting information
Describe the specific things that went wrong at Cabell Huntington Hospital.
Won't go into too much detail but did have a complication during a procedure that was not informed of until later. Also some small mix-ups with billing.
8
Doctor
William Burns
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Cabell Huntington Hospital
Huntington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
2015 - 2016, Successful
10
10
Age 32 - 33
IVF
Other
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
I felt like a human with dr. Burns he knew my history inside and out even as a consultation.... He is very intelligent and sometimes that can be intimidating. He went to great links to help reassure us of the situation. He didn’t “sugar coat” things we I personally loved. I felt like a number and a paycheck at other clinics so for him to tell the truth was very reassuring to me. He is the absolute greatest fertility doctor available in my opinion
The clinic [Cabell Huntington Hospital] is pretty normal. Smaller than some places but so courteous....Dr. Burns cost were dramatically cheaper with the frozen transfers.... His staff took my embryos that were made at another clinic and did the transfer at no additional cost. The embryologist took extra training just for me. The laboratory used different techniques at no additional cost to me. They truly cared for my husband and I and our current situation.
How was your experience with William Burns at Cabell Huntington Hospital?
He is very intelligent and sometimes that can be intimidating. He went to great links to help reassure us of the situation. He didn’t “sugar coat” things we I personally loved. I felt like a number and a paycheck at other clinics so for him to tell the truth was very reassuring to me. He is the absolute greatest fertility doctor available in my opinion
What's one piece of advice would you give a prospective patient of William Burns at Cabell Huntington Hospital?
Just listen. Sometimes he talks about a lot of topics and u need to pay attention. He is great to stop and explain but u must ask.
During treatment, were you treated like a number or a human with William Burns at Cabell Huntington Hospital?
I felt like a human with dr. Burns he knew my history inside and out even as a consultation. His staff took my embryos that were made at another clinic and did the transfer at no additional cost. The embryologist took extra training just for me. The laboratory used different techniques at no additional cost to me. They truly cared for my husband and I and our current situation. It restored my faith in humanity
Describe the protocols William Burns used in your cycles at Cabell Huntington Hospital and their degree of success.
We did a frozen transfer with him. He used no drugs which is completely different from other clinics. He did ultrasounds to track the uterus thickness and I took progesterone but that was a vastly different approach from the other clinic. He used Mother Nature and timing and it worked. I have a 2 year old daughter. He used a specific ovulation kit. He was very specific in all tests and requirements
Describe your experience with your nurse at Cabell Huntington Hospital. (Assigned nurse: Mindy LLOYD )
The embryologist was named Lay I believe. I still have her card. She ultimately made everything possible. Mindy LLOYD was also thourough and easy to talk with. His staff is esstial to the great quality care that you receive. Not many doctors or nurses seen on a Sunday morning.
Describe your experience with Cabell Huntington Hospital.
The clinic is pretty normal. Smaller than some places but so courteous. We had a bad experience prior so they were a breath of fresh air. I only dealt with one dr one nurse and one embryologist so it was very personal which I liked. They got to know me which made the whole process easier. His success rates are the same or better than other clinics. I have a friend now that underwent Ivf and is currently pregnant
Describe the costs associated with your care under William Burns at Cabell Huntington Hospital.
Dr. Burns cost were dramatically cheaper with the frozen transfers. Especially all the extra work that was done at no cost to me. His ivf cycle was comparable to the other clinic
Describe William Burns's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cabell Huntington Hospital.
We did multiple embryos because this was my third and final chance. I’m so thankful we did
10
Doctor
William Burns
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
10
Clinic
Cabell Huntington Hospital
Huntington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
2014, Unsuccessful
8
10
Age 21
4 IUI
Male Factor
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
Review of
He [Dr. William Burns] explains things very thoroughly and you are his only concern when you are with him but he comes off a bit over educated and unable to put things on your level and I work in healthcare and know more than most in my situation.... He was very quick in my treatment and getting us answers to why we were having fertility issues. He gave it his best go around and due to financial reasons we chose to move on to another doctor. His office is affordable and for being the only doctor in his office he was always available and tentative.
The clinic [Cabell Huntington Hospital] is on the same floor as the OB offices in the hospital and it’s in a big open room. Once you get back into the exam room if feels more comfortable but in my opinion this is where it lacks. I like knowing I’m around others that understand me and sitting in waiting rooms where there are tons of expecting mothers can be hard at times.
How was your experience with William Burns at Cabell Huntington Hospital?
He was very quick in my treatment and getting us answers to why we were having fertility issues. He gave it his best go around and due to financial reasons we chose to move on to another doctor. His office is affordable and for being the only doctor in his office he was always available and tentative. We just live in a small town so traveling further away we could save more money due to the insurance coverage we have and the payment plans bigger offices can provide.
What's one piece of advice would you give a prospective patient of William Burns at Cabell Huntington Hospital?
This is a great first place to start and for mild cases of infertility he would be the perfect doctor. I would’ve loved to have stayed with him. He was to the point but sometimes a little over my head but I was okay with that because it made me trust in his knowledge.
During treatment, were you treated like a number or a human with William Burns at Cabell Huntington Hospital?
He explains things very thoroughly and you are his only concern when you are with him but he comes off a bit over educated and unable to put things on your level and I work in healthcare and know more than most in my situation.
Describe the protocols William Burns used in your cycles at Cabell Huntington Hospital and their degree of success.
We had been trying to conceive for 18 months and as far as my gynecologist knew I wasn’t infertile. We suspected it was my husband and doctor burns knew just what tests to run. Even though my husband’s results showed that we would most likely need IVF he was ok with trying a regular IUI and an IUI with clomid so we would know for sure. I didn’t want to continue to go through the disappointment and expenses of tests that had poor chances and we couldn’t afford IVf at the time so we put our dreams of starting a family on hold and he said he would be there when we were ready and able and help us in any ways he could.
Describe your experience with the nursing staff at Cabell Huntington Hospital.
He works closely with his nurses, they are but an extension of him with much compassion. They know everything about you and seem well organized.
Describe your experience with Cabell Huntington Hospital.
The clinic is on the same floor as the OB offices in the hospital and it’s in a big open room. Once you get back into the exam room if feels more comfortable but in my opinion this is where it lacks. I like knowing I’m around others that understand me and sitting in waiting rooms where there are tons of expecting mothers can be hard at times.
Describe the costs associated with your care under William Burns at Cabell Huntington Hospital.
My insurance covered most labs and things of that nature. The IUI was about $400 if I remember correctly.
8
Doctor
William Burns
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Cabell Huntington Hospital
Huntington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 26
Fertility Medications
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr. Burns took my husband and I into his office and fully explained every detail about our treatment. He made sure to answer all our questions. He never made us feel rushed and even stayed later than his office hours to discuss our treatment....I am still currently undergoing treatment but so far he has been very compassionate about helping my husband and I achieve our goals of becoming parents. He always explains what procedures will be done and how they will be performed.
Marshall Health clinic [Cabell Huntington Hospital] is a great place to go as a patient. Scheduling is not a problem, I didn’t have to wait long to be seen. All the staff is very friendly and always helpful. Most insurances are accepted so that wasn’t a problem for me either.... Mindy is wonderful! She has always made sure that I understand everything going on during my treatment. I have her direct number and can call with any questions and concerns.
How was your experience with William Burns at Cabell Huntington Hospital?
I am still currently undergoing treatment but so far he has been very compassionate about helping my husband and I achieve our goals of becoming parents. He always explains what procedures will be done and how they will be performed.
During treatment, were you treated like a number or a human with William Burns at Cabell Huntington Hospital?
Dr. Burns took my husband and I into his office and fully explained every detail about our treatment. He made sure to answer all our questions. He never made us feel rushed and even stayed later than his office hours to discuss our treatment.
Describe your experience with your nurse at Cabell Huntington Hospital. (Assigned nurse: Mindy)
Mindy is wonderful! She has always made sure that I understand everything going on during my treatment. I have her direct number and can call with any questions and concerns. I feel like she truly cares about her patients and will do anything to help them.
Describe your experience with Cabell Huntington Hospital.
Marshall Health clinic is a great place to go as a patient. Scheduling is not a problem, I didn’t have to wait long to be seen. All the staff is very friendly and always helpful. Most insurances are accepted so that wasn’t a problem for me either.
10
Doctor
William Burns
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Cabell Huntington Hospital
Huntington
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
2015 - 2017, Unknown Success
10
10
Age 20 - 22
1 IUI
Endometriosis
Other
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
He [Dr. Burns] was very kind to us. Very thorough... He was very good at answering our questions . He made us feel like he was always available to help us. I was always allowed to call 7 days a week. It was nice to have a doctor that was always there for you.... We tried fermara and i had depression as a side effect so we switched to clomid. Then he used the unltrasound to see if i was ovulating.
It was a great facility [Cabell Huntington Hospital] . Everyone was very helpful and they always helped in any way possible. They were always nice and clear about what i needed to do. It was easy to find and everything was set up great Overall the clinic was great...WONDERFUL STAFF... He [Dr. Burns] was very good at answering our questions . He made us feel like he was always available to help us. I was always allowed to call 7 days a week.
How was your experience with William Burns at Cabell Huntington Hospital?
He was very good at answering our questions . He made us feel like he was always available to help us. I was always allowed to call 7 days a week. It was nice to have a doctor that was always there for you.
What's one piece of advice would you give a prospective patient of William Burns at Cabell Huntington Hospital?
Maybe be a little more clear on what the problem is
During treatment, were you treated like a number or a human with William Burns at Cabell Huntington Hospital?
He was very kind to us. Very thorough
Describe the protocols William Burns used in your cycles at Cabell Huntington Hospital and their degree of success.
We tried fermara and i had depression as a side effect so we switched to clomid. Then he used the unltrasound to see if i was ovulating.
Describe your experience with the nursing staff at Cabell Huntington Hospital.
WONDERFUL STAFF
Describe your experience with Cabell Huntington Hospital.
It was a great facility . Everyone was very helpful and they always helped in any way possible. They were always nice and clear about what i needed to do. It was easy to find and everything was set up great Overall the clinic was great
Describe the costs associated with your care under William Burns at Cabell Huntington Hospital.
It was expensive but my insurance was not good at the time.
10
Doctor
William Burns
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Cabell Huntington Hospital
Huntington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
2018 - 2019, Consult
10
10
Age 31 - 32
Other
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
[Dr. William Burns] helped all he could while we was in the office. He took his time and even called on the weekends to check in on you. He was available 24hrs a day 7 days a week. He even called in favors to help cover the cost of the treatments... He is not just an excellent doctor he is also an excellent man...answered all mine and my boyfriends questions...went through everything about how IVF is and how it works. He was all about us having a baby and being happy.
They did everything so well and it was so clean with very nice staffing of the clinic [Cabell Huntington Hospital]. You are not singled out. They took you in very quickly very little waiting time...[Dr. Burns] was all about us having a baby and being happy...took his time and even called on the weekends to check in on you. He was available 24hrs a day 7 days a week. He even called in favors to help cover the cost of the treatments.
How was your experience with William Burns at Cabell Huntington Hospital?
William helped all he could while we was in the office. He took his time and even called on the weekends to check in on you. He was available 24hrs a day 7 days a week. He even called in favors to help cover the cost of the treatments. I truly can not wait to see him and again. He will be the only dr we go to for our IVF treatments
What's one piece of advice would you give a prospective patient of William Burns at Cabell Huntington Hospital?
You will love him. He is not just an excellent doctor he is also an excellent man. He will do everything in his power to help you.
During treatment, were you treated like a number or a human with William Burns at Cabell Huntington Hospital?
He was very kind yet did not hide anything from me. He answered all mine and my boyfriends questions. He went through everything about how IVF is and how it works. He was all about us having a baby and being happy.
Describe your experience with the nursing staff at Cabell Huntington Hospital.
Dr. Burns has one nurse that helps him. She is so kind im just horrible with names. She called me back when I called rather quickly.
Describe your experience with Cabell Huntington Hospital.
They have no weaknesses! They did everything so well and it was so clean with very nice staffing of the clinic. You are not singled out. They took you in very quickly very little waiting time for Dr. Burns
Describe the costs associated with your care under William Burns at Cabell Huntington Hospital.
the cost we came across was over 3000 to the Dr before any treatments could start and almost 7000 to the hospital. Due to the 7000 all upfront we was forced to put our dreams of having a baby on hold.
Describe William Burns's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cabell Huntington Hospital.
Dr. Burns was going to do multiple but he said that we could do a single as well.
10
Doctor
William Burns
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Cabell Huntington Hospital
Huntington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
2019, Consult
8
10
Age 33
Male Factor
European
Income $100K - $199K
Teacher
2nd of 3 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Review of
He [Dr. William Burns] said that they are okay with twins but try to avoid triplets. So yes multiple embryo transfers. Not just single transfers...We had an hour long conversation with him in his office...We’ve only had a consultation. He took a considerable amount of time to go over our history and understand our difficulties conceiving our second child. We haven’t started any procedure because we are working to get the money together...They only transfer embryos ever other month.
You have to pay the first 1/2 before treatment starts then the rest can be financed [at Cabell Huntington Hospital]. Medications are a fraction of what other places charge...He [Dr. Burns] said that they are okay with twins but try to avoid triplets. So yes multiple embryo transfers. Not just single transfers...parking is free and that’s helpful...They only transfer embryos ever other month...We’ve only had a consultation. He took a considerable amount of time to go over our history and understand our difficulties conceiving our second child. We haven’t started any procedure because we are working to get the money together.
How was your experience with William Burns at Cabell Huntington Hospital?
We’ve only had a consultation. He took a considerable amount of time to go over our history and understand our difficulties conceiving our second child. We haven’t started any procedure because we are working to get the money together.
What's one piece of advice would you give a prospective patient of William Burns at Cabell Huntington Hospital?
They only transfer embryos ever other month.
During treatment, were you treated like a number or a human with William Burns at Cabell Huntington Hospital?
We had an hour long conversation with him in his office
Describe the protocols William Burns used in your cycles at Cabell Huntington Hospital and their degree of success.
We have done any cycles yet.
Describe your experience with Cabell Huntington Hospital.
Clinic and doctor are two different Things. We haven’t stared anything yet so I have nothing to write about except that parking is free and that’s helpful. We got lost in the hospital and a nurse helped us find the clinic.
Describe the costs associated with your care under William Burns at Cabell Huntington Hospital.
You have to pay the first 1/2 before treatment starts then the rest can be financed. Medications are a fraction of what other places charge.
Describe William Burns's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cabell Huntington Hospital.
He said that they are okay with twins but try to avoid triplets. So yes multiple embryo transfers. Not just single transfers.
8
Doctor
William Burns
Humanity
Communication
Trustworthiness
Compassion
Explained risks
10
Clinic
Cabell Huntington Hospital
Huntington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of

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