William Dodds (retired)

The Fertility Center of Michigan

Rated 8.8
Strongly recommend: 65%Neutral: 26%Don't recommend: 9%8.8
65% strongly recommend
92 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.1
9.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.4
5.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Ohio St
Residency
Ohio St
Fellowship
Ohio St

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
William Dodds (retired) works at

The Fertility Center of Michigan
Rated 8.6
Strongly recommend: 67%Neutral: 23%Don't recommend: 10%8.6

At 4 offices

Kalamazoo
317 South Drake Rd
Kalamazoo, MI 49009
(269) 324-5100
Mason
1100 S. Cedar Street
Mason, MI 48854
(616) 988-2229
Grand Rapids
3230 Eagle Park Drive NE
Grand Rapids, MI 49525
(616) 988-2229
Traverse City
1200 6th Street
Traverse City, MI 49684
(877) 904-4483
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Explore Clinic

92 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
8
8
Age 32
1 IUI
Endometriosis
European
Income $0 - $49K
Teacher
Neutral
Neutral
Success w/ Doc Not sure
I have only seen Dr. Dodds once, but he was pretty good when we met with him. He met with us in his office instead of an exam room. He took the time to review all of my previous tests and surgery.... I did feel like he was a little matter of fact and didn't explain things in great detail. He just laid out the plan and gave us the next step. I left a little bit confused and felt a little like we had been rushed into moving forward with an IUI.
It's a great clinic [Fertility Ctr of MI], but it's very big. I was hoping for more of a compassionate atmosphere, but it's pretty business-like. I do appreciate that some of the front desk ladies have started to recognize me.... Some of the nurses were friendlier than others. They all seemed to be very knowledgeable and I felt comfortable with their recommendations. They were always very matter of fact and never really asked me about how I was doing though. T
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
I have only seen Dr. Dodds once, but he was pretty good when we met with him. He met with us in his office instead of an exam room. He took the time to review all of my previous tests and surgery. He asked us about our jobs. He had a connection to the place where my husband works and he told a long story about that. I appreciated that he waited until the end of the appointment to talk to us about that. I did feel like he was a little matter of fact and didn't explain things in great detail. He just laid out the plan and gave us the next step. I left a little bit confused and felt a little like we had been rushed into moving forward with an IUI.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Make sure you ask questions! We didn't really know what to ask at the time but we felt like we left with more questions than answers.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds took the time to talk to us about our jobs and life.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Dr. Dodds suggested that we start moving forward with an IUI. He put me on Femara, an ovidrel injection, and progesterone. He didn't really explain what each of these did or why I was taking them. After my husband and I discussed it, we weren't comfortable moving forward with the IUI right away. I called back and talked to a nurse about it. We decided to try timed intercourse first. So, she said to take the Femara and the progesterone, but I could wait on the Ovidrel. I went in for a mid-cycle ultrasound and the nurse told me when to have intercourse. After a negative pregnancy test that month, we decided to go forward with the IUI. Then it was back to the Femara, Ovidrel, and Progesterone. Then a mid-cycle ultrasound and the insemination. The Progesterone gave me really bad side effects so after I called and asked, my dosage was reduced by half and that seemed to help. I got another negative pregnancy test, so we started all over again. I am currently scheduled for another IUI later this week.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Some of the nurses were friendlier than others. They all seemed to be very knowledgeable and I felt comfortable with their recommendations. They were always very matter of fact and never really asked me about how I was doing though. This is a very emotional experience and I would have liked that to be acknowledged a little more.
Describe your experience with The Fertility Center of Michigan.
It's a great clinic, but it's very big. I was hoping for more of a compassionate atmosphere, but it's pretty business-like. I do appreciate that some of the front desk ladies have started to recognize me.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
My initial appointment and ultrasounds are covered by insurance. The IUI procedure was $500. The meds were ordered through a pharmacy and were $100-$200 each cycle.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call with results
Describe the specific things that went wrong at The Fertility Center of Michigan.
I had a blood test done that I never got the results for. I finally had to ask about it a month later.
8
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
8
8
Age 32 - 35
5 IUI
1 IVF
Endometriosis
Poor Egg Quality
Other
European
Income $100K - $199K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Dodds honestly cares about the end result and how it’s effecting you. He’s gone out of his way to personally pick up the phone in good and bad circumstances.... Dr. Dodds is willing to explore all avenues and alters your treatment as needed. I have noticed that amongst friends going through treatment, he does work through trends in the market (uterine scratch, embryogen, etc.). He is upbeat and has positive relations with his team at the clinic.
The office team [The Fertility Center of Michigan] up front seems to change regularly but there are a couple of key long term employees I’ve noticed....Shana, the ultrasound tech, is the best! She is so sweet and knowledgeable.... My primary nurse, Sandy, was excellent....There are a couple nurses on the team that I would not rate as high either due to competency or low sensitivity.... I question the ability of the lab with ICSI. I need to research their success rates in comparison to other labs but I lost a lot of eggs after attempting ICSI fertilization.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds is willing to explore all avenues and alters your treatment as needed. I have noticed that amongst friends going through treatment, he does work through trends in the market (uterine scratch, embryogen, etc.). He is upbeat and has positive relations with his team at the clinic.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Do your research and go through every option that you have available to you. For example: ICSI, time lapsed photography, genetic testing. Decide what is right for you and ask the hard questions including success rates with each treatment.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds honestly cares about the end result and how it’s effecting you. He’s gone out of his way to personally pick up the phone in good and bad circumstances.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
For our IVF cycle we did ICSI (which is apparently used on 90% or so patients at TFC), time lapsed photography (differentiates between quality and keeps them in one enclosed space versus taking them out to check under a microscope), day 3 transfer (standard at this clinic), and freeze all cycle (I was at risk for hyper stimulation).
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Sandy)
My primary nurse, Sandy, was excellent. I felt that I was in great care with her from the beginning. There are a couple nurses on the team that I would not rate as high either due to competency or low sensitivity. I’d say the majority are above average in bedside manner though.
Describe your experience with The Fertility Center of Michigan.
I question the ability of the lab with ICSI. I need to research their success rates in comparison to other labs but I lost a lot of eggs after attempting ICSI fertilization. The office team up front seems to change regularly but there are a couple of key long term employees I’ve noticed.
Describe your experience with your monitoring appointments at The Fertility Center of Michigan.
Shana, the ultrasound tech, is the best! She is so sweet and knowledgeable.
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
I became pregnant with twins after the first transfer (two embryos). We lost both of them at eight weeks. Therefore, knowing that pregnancy can occur, we opted for a single on the second transfer. Pregnancy did not occur, however.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to consider drug intolerance
Describe the specific things that went wrong at The Fertility Center of Michigan.
I was overstimulated even on a low dose. This caused my estrogen levels to skyrocket. They chose to move me over to a freeze-all cycle. In some regard, a freeze-all actually worked out better for me though because I felt recovered before allowing the transfer.
8
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
9
10
Age 41
3 IVF
Diminished Ovarian Reserve
Prefer not to answer
Income $200K - $499K
Doctor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
You may request him [Dr. William Dodds] as your doctor or see him the first time, but most likely you’ll see different doctors the rest of the way...He made me feel comfortable during the visit. After a dismal first retrieval result (only 2 poor quality embryos made it to day 4), he called personally then changed my plan to multi-cycle plan which is much more cost effective. I saw him just one more time after the initial visit, as his other colleagues did the procedures. After 2 retrievals, I had an FET which was successful
They were very flexible [for monitoring appointments at The Fertility Center of Michigan], and the good thing was they have a lot of clinics so if the schedule would not work out in a clinic, you have other options...I thought they were reasonable [cost-wise]. The multi-cycle plan was cost effective. There were no hidden costs...The clinic gave me a choice [on embryo transfer]. I’m not sure if they transfer more than 2...Weakness: very busy practice, so it’s understandable how the organization can be compromised. Their kalamazoo clinic’s waiting room was such that everyone waiting could hear everything you’re discussing with the receptionist. Having a lot of clinics in different parts of michigan made it easier to have ultrasounds done when we were in the process of moving
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
He made me feel comfortable during the visit. After a dismal first retrieval result (only 2 poor quality embryos made it to day 4), he called personally then changed my plan to multi-cycle plan which is much more cost effective. I saw him just one more time after the initial visit, as his other colleagues did the procedures. After 2 retrievals, I had an FET which was successful
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
You may request him as your doctor or see him the first time, but most likely you’ll see different doctors the rest of the way
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
When the first egg retrieval had bad results, he personally called to deliver the news
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
We discussed my first egg retrieval with another clinic which had to be terminated as only one follicle was developing during treatment, and his opinion was that my med dosages were too low. Stim meds were increased in dose and the results were better than the first but still not good (2 poor quality embryos produced). The next cycle I took estrogen supplements first to stimulate follicle production and my stim meds were increased further (maximum), and the results were better - 3 embryos but their qualities were better. I decided to do fet then instead of going through a third egg retrieval as we moved and it was too hard to go to appointments for egg retrieval. 2 embryos were transferred, and I had one baby born
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I spoke to a different nurse each time. They were all really nice. You rarely ever call without having to leave a message in the voicemail though. Sometimes they did hive conflicting information though, but just for minor things that I can’t recall anymore
Describe your experience with The Fertility Center of Michigan.
The clinic seems to have a pretty good success rate and is quite popular. I found the costs to be reasonable, and better than the first clinic I went to. No hidden costs (again unlike the first clinic I went to where I was charged $450 every time I talked to a nurse coordinator). Weakness: very busy practice, so it’s understandable how the organization can be compromised. Their kalamazoo clinic’s waiting room was such that everyone waiting could hear everything you’re discussing with the receptionist. Having a lot of clinics in different parts of michigan made it easier to have ultrasounds done when we were in the process of moving
Describe your experience with your monitoring appointments at The Fertility Center of Michigan.
They were very flexible, and the good thing was they have a lot of clinics so if the schedule would not work out in a clinic, you have other options
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
I thought they were reasonable. The multi-cycle plan was cost effective. There were no hidden costs
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
The clinic gave me a choice. I’m not sure if they transfer more than 2
9
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2018, Successful
8
9
Age 29 - 31
1 IUI
Anovulation
PCOS
European
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
Neutral
Strongly Recommends
Successful
He [Dr. Dodds] always took time to listen and was so very compassionate. He took the time to explain everything. He always worked to keep a positive attitude no matter what set backs arrived. I can not understate his kindness and how well treated we felt at the fertility center. ... He always took the time to thoroughly explain all treatment. He considered all factors of the potential parents lives and took the time to understand the barriers. Also he always remained so positive.
The costs [at The Fertility Center of Michigan] were fair and well described prior to my consenting for the treatment. They do work with you to try and reduce costs where needed. ... It was nice that they have a lab on site. They have a number of ultrasound suits with consult rooms. Everything was well maintained and created a warm and welcoming environment at a time that can be very frightening.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
He always took time to listen and was so very compassionate. He took the time to explain everything. He always worked to keep a positive attitude no matter what set backs arrived. I can not understate his kindness and how well treated we felt at the fertility center.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
The most important thing I had to remember was to stay positive. Follow treatment instructions and if you have questions don’t hesitate to call.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
He always took the time to thoroughly explain all treatment. He considered all factors of the potential parents lives and took the time to understand the barriers. Also he always remained so positive.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
We started out with clomid and timed intercourse. Unfortunately a previous OB has me on Clomid for some time so I did not do many cycles of this. We then moved to estrogen and fsh injections. We continued timed intercourse. We did get a positive but the pregnancy was chemical. We repeated the cycle and achieved pregnancy but had a blighted ovum. We tried one more cycle but could not get a good number of follicles. We took a year off due to back to back losses and a cancer diagnosis in the family. On our first cycle in 2018 we did estrogen, fsh, progesterone and IUI. With this we were successful in achieving pregnancy and had a beautiful baby girl.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
All staff were very helpful. All of them were very knowledge and were able to answer all questions.
Describe your experience with The Fertility Center of Michigan.
Everything for me went very smoothly. I have no complaints. It was nice that they have a lab on site. They have a number of ultrasound suits with consult rooms. Everything was well maintained and created a warm and welcoming environment at a time that can be very frightening.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
The costs were fair and well described prior to my consenting for the treatment. They do work with you to try and reduce costs where needed.
8
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
8
8
Age 28 - 29
6 Fertility Medications
European
Income $50K - $99K
Operations
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
He [Dr. Dodds] seems like a very nice man. He had a sense of humor that was refreshing.... Had decent beside manner, and didn't seem to rush us out the door. Took time to explain everything we were going to do... The blood work that he wanted me to get done. He put me on thyroid medication to try and correct my levels even though they were only slightly off. He laid out a plan for what we were going to do what days I needed to call the clinic, what days I would be taking my pills, what days I would be taking my shots.
The two ladies that I interacted with seem to be very kind and understanding. It's difficult to be in the office surounded by pictures of babies that this Clinic [Fertility Center of Michigan] has helped to bring into the world for other women when you still don't have your own. So I find myself crying a lot. And they are all very sweet and compassionate women that I've dealt with... Overall it is a wonderful place to go for infertility treatments.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
He seems like a very nice man. He had a sense of humor that was refreshing. He is the second doctor that I've seen for infertility, and I would definitely say that he was the better of the two. He explained everything that we were going to be doing. The blood work that he wanted me to get done. He put me on thyroid medication to try and correct my levels even though they were only slightly off. He laid out a plan for what we were going to do what days I needed to call the clinic, what days I would be taking my pills, what days I would be taking my shots. Everything was well planned out. Overall I would say that he's a great doctor.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
I would say that he is not going to lie to you so don't go in there expecting to hear exactly what you want to hear,because he's going to tell you the truth
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Had decent beside manner, and didn't seem to rush us out the door. Took time to explain everything we were going to do
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
The doctor I saw before William. Put me on Clomid for four Cycles. So when he saw that he decided that he would put me on Fermara. And I took that for one cycle I believe it was days 3 through 7. I came in to have an ultrasound done and my follicles measured and I can't remember what day that was. The day after I had my ultrasound I was instructed to use a trigger shot to force ovulation and I was instructed to have intercourse once every 24 hours for the next three days. No pregnancy resulted from this round of femara, so I went to Grand Rapids to have dye injected into my uterus and x-rays done to see if my tubes are blocked which they were not. I had some blood work done but I can't remember what that was for. Our next step is going to be IUI next month.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The two ladies that I interacted with seem to be very kind and understanding. It's difficult to be in the office surounded by pictures of babies that this Clinic has helped to bring into the world for other women when you still don't have your own. So I find myself crying a lot. And they are all very sweet and compassionate women that I've dealt with
Describe your experience with The Fertility Center of Michigan.
There really isn't anything else I would say about the clinic that I have not said about the doctors and nurses. Overall it is a wonderful place to go for infertility treatments. The only thing I wish that this Clinic offered was invocell. I've heard that it is a new like IVF treatment but it is substantially cheaper
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
They submit everything through my insurance even though my insurance doesn't cover infertility. So I have yet to receive the bill
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
We have not discussed this yet
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at The Fertility Center of Michigan.
The day after my initial appointment for some reason the thyroid medication the doctor wanted me to be put on had not been called in to the pharmacy. The femara and the trigger shot had been called in though
8
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The Fertility Center of Michigan
Kalamazoo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2018, Unsuccessful
4
6
Age 32 - 35
5 IVF
5 Egg Freezing
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Teacher
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My doctor [Dr. Dodds] never looked at my chart until he entered the room. He is always running late & rushing to see the next patient...He is clearly very knowledgeable, but lacks an ability to connect with his patients. He never took the time to learn my husbands name over the 5 years we worked with him. I never felt like he prepared ahead of time when meeting with us. He spent the first ten minutes reading through my chart getting familiar with my case.
Great nurses & office staff [The Fertility Center] at the Kakamazoo branch. They take time to answer our questions & acknowledge how horrible this entire situation is. We have been less pleased with the Grand Rapids staff. We feel like cattle passing through bc the clinic is so large....One of my mini IVF extraction was cancelled bc they waited a day too long....My nurses were much more invested in getting to know me....$50,000ish after 7 cycles...
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
He is clearly very knowledgeable, but lacks an ability to connect with his patients. He never took the time to learn my husbands name over the 5 years we worked with him. I never felt like he prepared ahead of time when meeting with us. He spent the first ten minutes reading through my chart getting familiar with my case. I know other couples who did feel a connection with him & have great things to say about him.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Make a connection with your nurses & advocate for yourself.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
My nurses were much more invested in getting to know me. My doctor never looked at my chart until he entered the room. He is always running late & rushing to see the next patient.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I did a traditional long stim protocol the first round because everything was completely normal with my blood work & ultrasounds. They transferred the only 2 embryos 2 days after my extraction. I had a negative result. For our second round they did a hyper stim flare protocol since I didn’t produce the amount of eggs they were expecting. We ended up with 2 embryos again despite the hopes of getting much more. We did a FET 2 months later & had a positive result. 2 weeks later we lost. We them moved forward with 5 mini iVF’s in the hopes of getting high quality eggs. 2 of the 5 extractions were cancelled due to a dominant follocule & a possible missed ovulation. We ended up with 3 frozen embryos after undergoing the mini IVF’s. We did a FET with an angry uterine protocol (intrauterine HCG injection)& transferred 2 & had a neGative result. We did another FET (also angry uterine/HCG injection)with our last embryo & received a positive. This pregnacy ended in an ectopic pregnancy which was treated with methotrexate. I completed an endometrial receptivity assay & the results indicated I needed a transfer 24 hours after the norm. We are beginning another round of the hyperstim flare protocol in May with the angry uterine protocol/HCG injection for the FET.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Julie S & Ashley )
My nurses have been AMAZING.
Describe your experience with The Fertility Center of Michigan.
Great nurses & office staff at the Kakamazoo branch. They take time to answer our questions & acknowledge how horrible this entire situation is. We have been less pleased with the Grand Rapids staff. We feel like cattle passing through bc the clinic is so large.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
$50,000ish after 7 cycles
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
For my case, Dodd’s indicates that multiple embryo transfer is best bc the hormones supplied by the additional embryos may support the strongest embryo.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to order appropriate test
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at The Fertility Center of Michigan.
One of my mini IVF extraction was cancelled bc they waited a day too long.
4
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
The Fertility Center of Michigan
Kalamazoo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
10
10
Age 28
7 IUI
1 IVF
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Fertility is serious but Dr. Dodds is able to lighten the mood and make you feel at ease. He genuinely cares about your success...not only did we have a great egg retrieval, embryo transfer, and successful pregnancy with Dr. Dodds but I felt great about it the entire time. I knew that he was doing the best he could for use to ensure success. I like being able to joke around with someone and feel like a friend rather than having a stuffy doctor!
They [The Fertility Center of Michigan] sent my prescriptions to the wrong pharmacy more than once...IVF at the clinic cost about $8000 not including medication...is great but make sure you are your own advocate. They do these procedures and do these appointments every day - I think sometimes the staff forgets that it might be your first appointment. Don't be afraid to ask questions - everyone's more than happy to help...
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds is amazing. He has a great personality. Fertility is serious but Dr. Dodds is able to lighten the mood and make you feel at ease. He genuinely cares about your success. I had a great experience with Dr. Dodds - not only did we have a great egg retrieval, embryo transfer, and successful pregnancy with Dr. Dodds but I felt great about it the entire time. I knew that he was doing the best he could for use to ensure success. I like being able to joke around with someone and feel like a friend rather than having a stuffy doctor!
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
I know that fertility is very serious and for some people it's not a joking matter. For us, we had been trying to conceiver for 2 years before we saw Dr. Dodds for IVF. We had been through the ringer with lots of failures and it was just our life at the time and we wanted to be able to talk and joke with someone and make it not so serious. IVF is HARD - might as well try and make it somewhat enjoyable!
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Super friendly and helpful. He is a genuine nice guy who cares about your success.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Kim )
All of the nurses at the Fertility Center are great! They treat you like a friend and care about your success.
Describe your experience with The Fertility Center of Michigan.
The Fertility Center is great but make sure you are your own advocate. They do these procedures and do these appointments every day - I think sometimes the staff forgets that it might be your first appointment. Don't be afraid to ask questions - everyone's more than happy to help.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
IVF at the clinic cost about $8000 not including medication.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at The Fertility Center of Michigan.
They sent my prescriptions to the wrong pharmacy more than once.
10
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
7
7
Age 40 - 42
4 IUI
1 IVF
Male Factor
PCOS
Tubal Blockage
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Income $50K - $99K
2nd of 3 Docs
Neutral
Neutral
Successful
He [Dr. Dodds] took the time to deeply explain things in ways that we could here. I appreciated that he didn’t speak in absolutes like other doctors who told us we would never get pregnant on our own—which we did we just miscarried. He instead explained our odds and what he recommended based on our aged and his knowledge and our factors. ... Meeting directly with Dr Dodd’s was very helpful, supportive, and informative
Some really great staff [Fertility Center of Michigan] and some just ok. You do end up feeling a bit like a number due to volume. ... I didn’t love having whatever doc was on whatever day for retrievals and consults. ... They don’t really push or recommend PGS testing and suggest three or four embryos to transfer given my age over 40. We transferred 3 and had a singleton and have 4 embryos remaining
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
He took the time to deeply explain things in ways that we could here. I appreciated that he didn’t speak in absolutes like other doctors who told us we would never get pregnant on our own—which we did we just miscarried. He instead explained our odds and what he recommended based on our aged and his knowledge and our factors.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Bring all your questions to your appointment as you won’t have many with him.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Meeting directly with Dr Dodd’s was very helpful, supportive, and informative and when he called with results and information it was fantastic but the majority of things are handled by his nurses. Truly when doing IUI you don’t see or hear from the docs much at all and that improves some with IVF. The nurses are mostly great but it feels like the clinic is super busy and not able to handle all the patients.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Yikes I don’t remember the protocol except I was in a ton of Gonal F.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Sandy)
Sandy was amazing and absolutely was the reason we made it through the process. Jennifer was also fantastic as her back up. We wouldn’t have our son without Sandy.
Describe your experience with The Fertility Center of Michigan.
Some really great staff and some just ok. You do end up feeling a bit like a number due to volume. The end results were excellent. I didn’t love having whatever doc was on whatever day for retrievals and consults.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
They were laid out and totaled with meds around $15,000 for IVF
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
They don’t really push or recommend PGS testing and suggest three or four embryos to transfer given my age over 40. We transferred 3 and had a singleton and have 4 embryos remaining.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of Michigan.
Some trouble with getting meds called into mail order pharmacies and some calling back and forth for results.
7
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Successful
10
10
Age 25 - 29
3 IUI
3 IVF
Donor Eggs
Donor Sperm
Anovulation
Male Factor
PCOS
Poor Egg Quality
Immunological
Recurrent Pregnancy Loss
European
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Dodds is amazing. At first he can seem a bit cold/impersonal, but if you enjoy someone who is blunt but compassionate, he's the doctor for you. And if you fall into the category of "long time" patients, he will become your best ally and an amazing support system...Dr. Dodds is invested in his patients' successes. He's willing to think outside the box and explore alternative treatment options when the first few fail...PCOS patient- used both an estrogen priming protocol (poor egg quality) and an agonist protocol.
The clinic [The Fertility Center] is small enough to keep it intimate and personal, but large enough that they're on the cutting edge of technology such as time lapse. My only complaint is their strong preference for day 2 transfers instead of blast culture...Only once did we have an issue, and it was because they had called the wrong patient so we were confused when they told us that our transfer was several days earlier than it should have been.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds is amazing. At first he can seem a bit cold/impersonal, but if you enjoy someone who is blunt but compassionate, he's the doctor for you. And if you fall into the category of "long time" patients, he will become your best ally and an amazing support system.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Give him time. He's amazing once you get to know him.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds is invested in his patients' successes. He's willing to think outside the box and explore alternative treatment options when the first few fail.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
PCOS patient- used both an estrogen priming protocol (poor egg quality) and an agonist protocol. Once we moved on to FETs exclusively, we added in the resistant uterine protocol, and eventually some stronger immune treatments (IV lipids, high dose steroids, injectable blood thinners) since we couldn't pinpoint a cause for our recurrent losses.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Sandy)
Everyone on the nursing staff is amazing. They held us as we cried after every loss, and celebrated with us the day we finally graduated to our OB with our rainbow pregnancy.
Describe your experience with The Fertility Center of Michigan.
The clinic is small enough to keep it intimate and personal, but large enough that they're on the cutting edge of technology such as time lapse. My only complaint is their strong preference for day 2 transfers instead of blast culture.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
Their costs are listed on their website. Over the course of 5 years, we spent close to $40,000 between IUI cycles, 2 IVF retrievals, 4 frozen transfers, and 2 donor embryo IVF cycles.
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Dr. Dodds strongly advocated for eSET since it does not impact live birth rate, but decreases your risk of multiples.
What specific things went wrong at The Fertility Center of Michigan?
  • Provided conflicting information
Describe the specific things that went wrong at The Fertility Center of Michigan.
Only once did we have an issue, and it was because they had called the wrong patient so we were confused when they told us that our transfer was several days earlier than it should have been.
10
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
9
9
Age 27 - 28
1 IVF
Other
European
Other
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
What we did expect was for him [Dr. Dodds] to do his job as far as explaining our course of treatment, answering any questions we had, and helping us feel comfortable with our journey, and he accomplished all of that. He was very warm and had great bedside manner for both our egg retrieval and embryo transfer. Even my husband said, "I like him. He's a good doctor."... there have also been times where he truly is patient with questions we have and he sits and answers all of them. We never felt rushed or like he didn't have the time for us.
I think The Fertility Center's biggest strength is definitely the staff. From the front desk through checkout, they are friendly and helpful! It is also a very clean and updated facility. I think a weakness would be billing. It's confusing and not always explained well...The 4 main nurses that we saw were Sandy, Amy, Ashley and Shana. They were all amazing! I appreciated so much that they cared about me as a person and not just another patient. Shana did my ultrasounds, Amy and Ashley met with me after each ultrasound to help me understand my next steps and Sandy helped with my egg retrieval.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
We were very happy. We understand that it's a busy clinic and he sees many patients so we weren't expecting to feel like we were the only ones there because, let's be honest, that's not realistic. What we did expect was for him to do his job as far as explaining our course of treatment, answering any questions we had, and helping us feel comfortable with our journey, and he accomplished all of that. He was very warm and had great bedside manner for both our egg retrieval and embryo transfer. Even my husband said, "I like him. He's a good doctor." Which my hubby is typically a go with the follow type guy so I was happy to hear that from him! Overall we have been very happy with our treatment from Dr. Dodds so far!
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Have questions ready to ask, he is always willing to take the time to answer them and make you feel as comfortable as you can. Also, understand he is human, he is not perfect, but he absolutely cares about his patients.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
There have been a couple times where my husband and I have felt that he says something to us that "he probably says to everyone." However, there have also been times where he truly is patient with questions we have and he sits and answers all of them. We never felt rushed or like he didn't have the time for us.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Our process went fairly smooth, but I appreciated that they carefully monitored my Estradiol and Progesterone levels as we were doing our follicle stimulating hormone injections. At one point my dosage was lowered and that made me feel confident that it was being carefully monitored. I am sure that this is a protocol for most clinics, but it was just one more thing that gave me added security going through it!
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Sandy, Amy, Ashley, Shana )
The 4 main nurses that we saw were Sandy, Amy, Ashley and Shana. They were all amazing! I appreciated so much that they cared about me as a person and not just another patient. Shana did my ultrasounds, Amy and Ashley met with me after each ultrasound to help me understand my next steps and Sandy helped with my egg retrieval. They all went above and beyond making me feel comfortable and confident in my treatment.
Describe your experience with The Fertility Center of Michigan.
I think The Fertility Center's biggest strength is definitely the staff. From the front desk through checkout, they are friendly and helpful! It is also a very clean and updated facility. I think a weakness would be billing. It's confusing and not always explained well. Definitely remember to be your own advocate and make sure that your bills are what you were expecting. If not, ask questions!!
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
Including our initial appt to discuss treatment options, my husbands sperm extraction, my preliminary testing, hysteroscopy surgery, multiple ultrasounds, injections/medications, retrieval, transfer, and embryo storage fees we have probably spent close to $20,000 at this point.
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
I appreciate that Dr. Dodds allowed us to make most of our decisions. I never felt like we were being questioned or steered in a different direction than what we wanted. He allowed us to make the decision to transfer 2 embryos.
9
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
8
8
Age 28 - 30
3 IUI
2 IVF
Male Factor
Poor Egg Quality
Unexplained
Other
Income $50K - $99K
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Dodds is extremely knowledgeable and experienced. Sometimes I feel he is spread thin but when you are meeting with him he is full of honest feedback, compassion, and makes you feel at ease about whatever choices you make... Dr. Dodds discounted our next IVF if we chose to do it.
During our first IUI [at The Fertility Center of Michigan] we had my husband's sperm checked. We did 2 more IUI's not knowing that his morphology and counts were low. We figured they didn't say anything, so it must be fine...We wanted to thaw enough eggs to fertilize three. We got a call saying they had to thaw all 16 of our eggs, and 14 did not survive the freeze/thaw. Two were ICSI and only one fertilized. By day two they transferred that one, but it did not look great...
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds is extremely knowledgeable and experienced. Sometimes I feel he is spread thin but when you are meeting with him he is full of honest feedback, compassion, and makes you feel at ease about whatever choices you make.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Write down questions and don't be afraid to ask for more details if you want more. Don't be afraid to call and ask questions in between visits, or for clarification.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
The Kalamazoo office is small and personal. They write your name on the screen when you have ultrasounds. You see the same nurse each time (pending emergency exceptions). The GR office enters you as a number, and you see new nurses and each time (not entirely bad, but just the way it was).
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
When we first started seeing Dr. Dodds, we had no idea why we weren't conceiving. It had been 4-5 years of unprotected and later timed sex. At my normal OB/GYN we checked my fallopian tubes with dye for any blockages, and my husband had his sperm specimen looked at. All looked good, so he referred us to Dr. Dodds. We started out with getting blood tests to look for causes and mine all came back normal. I started taking oral pills, femara, and timed coitus for two cycles. Third cycle I started injectables (Follistim 75, cycle days 5-11) and created 4 follicles. We had an IUI and used vaginal progesterone. That did not work for us either. During the IUI we elected to have Husband's sperm looked at again. Nearly a month after our failed IUI I called and asked what his results were. We found out his count was low and he had a 1% morphology. I wish they would have told us that sooner. We did 2 more rounds of injectables (follistim 75, and 100) with IUI. We used Ovidrel and progesterone during those two as well. Finally after 8 months of failed pregnancy test we saw Dr. Dodds again and went over our plan. Apparently with Husband's counts and morphology we only had a 3% chance of success doing the past treatments. I wish we would have known that, we probably wouldn't have continued doing IUI's. Dr. suggested we go see a urologist and consider IVF. Husband went to urologist and found out he has varicocele veins in one testicle. We elected to have surgery to help with that and he began taking Clomid to boost his testosterone level. 3-4 months after his surgery and taking Clomid his counts and morphology were up in normal ranges. We tried naturally for 6 months. IVF #1 began with birth control pills, vitamins and giving up coffee. Our insurance covered some of the medicines for IUI but not any for IVF. My stim cycle consisted of 75 Menopur and 75 Follistim. Once my follicles got to a certain size we used Ganirelix to prevent early ovulation. We used hCG and Lupron to trigger. I had 25 eggs retrieved, 19 were mature, we chose to do ICSI to three of them and froze the rest of the eggs. All three fertilized. 1 arrested after day 1, 2 made it to day 2 and were transferred. Progesterone shot up until pregnancy test. Negative Pregnancy test. We decided to try to thaw some of our eggs and fertilize them. We had 16 frozen and they were frozen in vials of 3. A frozen transfer involves Lupron (SQ), progesterone, and estrace. We wanted to thaw enough eggs to fertilize three. We got a call saying they had to thaw all 16 of our eggs, and 14 did not survive the freeze/thaw. Two were ICSI and only one fertilized. By day two they transferred that one, but it did not look great. :( Negative pregnancy test. That brings us to current times. Due to the shocking egg dilemma, Dr. Dodds discounted our next IVF if we chose to do it. There is no way we could afford to do it again at full price. Husband's morphology went from 1% to 6% after his surgery so we chose to do 6 months of Femara and timed coitus. 6 negative pregnancy tests. That brings us to now. We are on IVF #2 where Dr. Dodds decided to try to stimulate me less, creating less, but hopefully better quality eggs. He also encouraged that we fertilized all of them, because fertilized eggs have a better chance of surviving in the freezer than do eggs alone. We started with birth control to regulate me. Then we stimmed with 75 Menopur, 75 Follistim. I used cetrotide to prevent premature ovulation and triggered with Lupron and hCG. At egg retrieval they retrieved 11 eggs. 3 were immature, 1 had a broken zona, and 7 were mature. 7 ICSI, 4 fertilized. We are going to day 5 so will continue to get updates. Tomorrow is day 2. I obviously do not have very high quality eggs, but we hope all four of these lovely fertilized eggs make it to day 5 blastocysts.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Julie Sokolow)
Before IVF, during my first five cycles of pills, timed coitus, injectables, and IUI's I had two nurses that handled my care. They were both attentive and had different personalities. One was warmer than the other. When I began IVF I was assigned an IVF nurse practitioner, Julie S. She is great. At first she comes off as unemotional or cold, but she is really just focused on your care. By the end she is all hugs and honesty. She never makes you feel stupid if you forget a direction and have to call her back. You will have her direct phone number and she is great at calling you back. She will make sure to contact you and get you directions, and never minds returning phone calls. The only downside is having to go to GR on days that Kalamazoo is not open.
Describe your experience with The Fertility Center of Michigan.
The clinics strengths are multiple locations. A weakness is that sometimes I feel like I can get lost in all the hussle and bustle. I have had residents training on me instead of a doctor (always with my permission), and sometimes I feel like a direction gets passed and the follow through may have been missed. I hate having to explain what the doctor told me to the nurse or the billing department.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
IUI's were about 450$ (sperm isolation and prep, and IUI). Freezing sperm 400$. 8,000-14,000$ for IVF (medications, appointments, bloodwork, egg retrieval, lab work, ICSI, crypo...) 400$ anesthesia.
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
My doctor's goal is to give you one, healthy, chubby baby. With that said he was not overly pushy with either single or multiple. We discussed my options and came to a fair agreement based on my age, quality of embryos, and past treatments.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of Michigan.
During our first IUI we had my husband's sperm checked. We did 2 more IUI's not knowing that his morphology and counts were low. We figured they didn't say anything, so it must be fine (shame on us, and may have been some wishful thinking). Had we known that result we may have forgone the next two IUI's knowing how unlikely they were to succeed with those numbers.
8
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The Fertility Center of Michigan
Kalamazoo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
10
10
Age 34 - 35
IUI
Tubal Blockage
European
Other
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr.Dodds gave us pretty tragic news, we couldn't conceive on our own(due to me having hydrosalpinx). How he told us changed everything, he was very sympathetic and apologetic. He told us our options, and explained everything thoroughly to us....Dr.Dodds even explained the financial side and how to apply for grants. He didn't leave us in the dark at any time.... I had to go to Grand Rapids and see Dr.Shavell (equally as compassionate and amazing) to have the dye test done.
I honestly feel that the entire staff at the Fertility Center, is amazing. I didn't have a single bad experience, and I feel everyone was rooting for us the entire time. They make a great team....They are on top of everything, very thorough and also very compassionate. Prompt call backs, and great at being abled to work around erratic schedules. I can't think of any "weaknesses" as I had a great experience with the center itself.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
I personally wouldn't see myself going anywhere else. It takes a special kind of person to be so caring, when they don't have to be. Even though we couldn't afford to go through with IVF, Dr.Dodds even explained the financial side and how to apply for grants. He didn't leave us in the dark at any time.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Tell your doctor everything. There are all types of reasons why conceiving could not happen right away. It may be something minute.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Dr.Dodds gave us pretty tragic news, we couldn't conceive on our own(due to me having hydrosalpinx). How he told us changed everything, he was very sympathetic and apologetic. He told us our options, and explained everything thoroughly to us.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
My husband and I both had our fertility tested. I had to go to Grand Rapids and see Dr.Shavell (equally as compassionate and amazing) to have the dye test done. She explained to me what to expect, and helped coach my breathing through the process. She also explained everything that was going to happen right before it did.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I honestly feel that the entire staff at the Fertility Center, is amazing. I didn't have a single bad experience, and I feel everyone was rooting for us the entire time. They make a great team.
Describe your experience with The Fertility Center of Michigan.
They are on top of everything, very thorough and also very compassionate. Prompt call backs, and great at being abled to work around erratic schedules. I can't think of any "weaknesses" as I had a great experience with the center itself.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
Because I was being tested for fertility, my insurance covered everything. I also had to have reproductive surgery (burned tubes) that was also covered by insurance, my out of pocket was covered. Dr.Dodds explained how to apply for grants to do ivf, both for the Fertility Center and outside of.
10
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Kalamazoo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2013 - 2017, Successful
10
10
Age 27 - 31
9 IUI
1 IVF
Donor Sperm
Unexplained
Other
European
Income $100K - $199K
1st of 3 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Dodds is always friendly and compassionate. He will not sugar-coat anything and will make sure you understand what will happen. It is clear that he wants you to succeed. He sometimes talks very fast and about clinical/medical things that are over your head, but he is very passionate about what he does....Don't be afraid to ask questions and tell him to slow down if you don't understand something....After 5 failed IUIs (using Clomid or Femara), we chose to go ahead with IVF to increase our chances.
They [The Fert Ctr- Grand Rapids] are one of the cheaper IVF clinics, but this is because they do two-day embryo transfers and very little monitoring. They have a small staff of only 3-4 doctors, so it is sometimes difficult to get on the schedule. They also produce a lot of twin pregnancies as they recommend transferring two embryos....At least once we had to call the nurse line to have them send a prescription that they said they called in.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds is always friendly and compassionate. He will not sugar-coat anything and will make sure you understand what will happen. It is clear that he wants you to succeed. He sometimes talks very fast and about clinical/medical things that are over your head, but he is very passionate about what he does.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Don't be afraid to ask questions and tell him to slow down if you don't understand something.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Dodds is always personable and doesn't just talk medical stuff.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
After 5 failed IUIs (using Clomid or Femara), we chose to go ahead with IVF to increase our chances. Thebfresh transfer failed. The FET resulted in a blighted ovum. There are no known fertility issues.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They are always friendly and helpful.
Describe your experience with The Fertility Center of Michigan.
They are one of the cheaper IVF clinics, but this is because they do two-day embryo transfers and very little monitoring. They have a small staff of only 3-4 doctors, so it is sometimes difficult to get on the schedule. They also produce a lot of twin pregnancies as they recommend transferring two embryos.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
Over $30,000 so far
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
They recommend transferring two two-day embryos. They have a high result of twins because of this. We know several couples personally who have twins from this practice who have no known fertility issues (lesbian couples) and are not advanced maternal age. The clinic doesn't normally grown embryos to day five, with the theory that the embryos do better the sooner you transfer them back. These strategies seem to help with cost saving more than actual outcomes.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at The Fertility Center of Michigan.
At least once we had to call the nurse line to have them send a prescription that they said they called in.
10
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
5
0
Age 29 - 30
5 IUI
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Dodds] was very real, caring, friendly, relatable. He also explained things the best as far as talking in layman’s terms. He was the only provider I had a comfortable IUI with, and a couple of times he was the only one who could get it right. His only weakness in our case was not providing a thorough enough evaluation or looking at the big picture.... They never ordered a semen analysis on my husband and put us through 5 IUI cycles (after several medication only cycles) with non ideal sperm quantity/quality. We had no idea there was anything wrong with my husbands sperm until we went for our 5th IUI
During the course of our treatment we saw all of the doctors at the clinic [Fertility Center of Michigan] at least once (there are 4) and they were very impersonal. The way the staff and dotors talked to us about our procedures and what they were seeing was like they could have been talking to anyone.... One of my IUI’s was awful because of the nursing staff. The main nurse could not get the catheter into my cervix so she poked it several times trying to get it in. Once I was in tears she got another nurse who did the same.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
Of all the doctors in the clinic Dr Dodds was by far my favorite. He has the best bedside manner and personality. He was very real, caring, friendly, relatable. He also explained things the best as far as talking in layman’s terms. He was the only provider I had a comfortable IUI with, and a couple of times he was the only one who could get it right. His only weakness in our case was not providing a thorough enough evaluation or looking at the big picture.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Make them get specific about your individual case and why they are recommending a specific course of treatment for YOU specifically.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
During the course of our treatment we saw all of the doctors at the clinic at least once (there are 4) and they were very impersonal. The way the staff and dotors talked to us about our procedures and what they were seeing was like they could have been talking to anyone. My initial consult was very short (with Dr Young) and he didn’t have any additional insight as far as the diagnosis I came in with from my Obgyn (endometriosis, recurrent pregnancy loss). I felt like my course of treatment was “this is what we do for all of our patients with endometriosis and/or recurrent pregnancy loss” rather than tailoring my treatment to my individual needs, considering all factors involved. They never asked for updated health information or changes. I developed hypothyroidism during my time going to the clinic, and that was found by my regular Obgyn at an annual check-up. They never once did a semen analysis on my husband, despite the fact we requested the need for it every time we were there (over a dozen times). When we went for our 5th IUI and were told my husband had no good sperm to inseminate we discovered every sample he had given was bad and we were never told! What a waste of time, money and emotions hoping it would work! What’s worse, all Dr Dodds had to stay at that insemination appointment about it was “maybe you had a virus that caused your sperm count and morphology to be off this month, let’s take a month off and you can come back and try again”. After that we had it and decided to stop seeking treatment there and my husband started seeing a urologist we found. In 2 years I never felt like I had a personalized experience, or that I had a thorough evaluation.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
3 cycles of femara with ovadril and timed intercourse, 5 cycles of IUI using femara and ovadril.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
One of my IUI’s was awful because of the nursing staff. The main nurse could not get the catheter into my cervix so she poked it several times trying to get it in. Once I was in tears she got another nurse who did the same. After that they got a doctor to come in and do it. I was bleeding and sore from the procedure and had to wear a very uncomfortable sponge (like an enourmous tampon) to prevent the semen from leaking out. After that I requested to not have any more IUI’s with the nurses. They were all very nice nurses, but seemed very “programmed” in there conversations and responses. They were not very personal or overly empathetic- all business.
Describe your experience with The Fertility Center of Michigan.
I have several friends who had fine experiences at this clinic- once conceived twins through Ivf! Their experiences were all different from mine. I’m not sure what the reason was for them not thourougly evaluating my case or gathering all the information, but my husband and I were incredibly frustrated with their lack of empathy and communication regarding our individual situation. We decided to pursue ivf at a different clinic because we didn’t trust that they would do a thourough job managing our case and tailoring it to our individual needs. Our insurance does not cover anything for fertility coverage and we opted to spend that money at a place we felt we could trust and feel like true individual patients.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
The office took my insurance so I only had to pay $25 for the consults (we had 4 I believe). The follicular ultrasounds were about $20 with my copay. Fertility meds are not covered under my insurance so that was all out of pocket. The IUI’s ended up being around $900 each (meds and monitoring included in that cycle)
What specific things went wrong at The Fertility Center of Michigan?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of Michigan.
They never ordered a semen analysis on my husband and put us through 5 IUI cycles (after several medication only cycles) with non ideal sperm quantity/quality. We had no idea there was anything wrong with my husbands sperm until we went for our 5th IUI (on my husbands 30th birthday) and found his sperm sample was so bad they didn’t charge us for the IUI because they didn’t believe it would work. They STILL did not recommend anything other than taking a month off and trying a 6th IUI with hopefully better sperm. We spent thousands of dollars there in a 2 year time period. We absolutely felt like numbers rather than patients. We are now paying completely out of pocket for IVF at another clinic that is across the state from us (4 hour drive away). We wasted money, years of time (egg/sperm quality) and time off work all because they failed to treat the whole patient as an individual.
5
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Unsuccessful
10
9
Age 27
1 IUI
Male Factor
Unexplained
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Dodds sat down with both my husband and myself and explained everything regarding our infertility in a manner that we both could fully understand. He was very compassionate and understanding. He didn’t make us feel like “another statistic”. His calm demeanor took away as much stress and anxiety that could be taken away. He was all around wonderful.
Everyone at The Fertility Center we’re incredibly compassionate and understanding. They helped to make the experience less nerve wrecking. They were very kind and professional. They explained everything that they did, and why they were doing it. They included my husband and myself in every part of the planning. They also allowed my mother in law to be there for a large majority of treatment.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds was very compassionate and understanding of what myself and my husband were going through. He explained himself thoroughly. He was very kind and calm when he spoke to us. He was very matter of fact, which I appreciate in a doctor.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Write a list of questions down that you may have.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Dr Dodds sat down with both my husband and myself and explained everything regarding our infertility in a manner that we both could fully understand. He was very compassionate and understanding. He didn’t make us feel like “another statistic”. His calm demeanor took away as much stress and anxiety that could be taken away. He was all around wonderful.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
He put me on metformin to help control my hormones, tried a cycle with clomid trying to conceive naturally. And did two cycles with injectables. One, he had us try naturally because my eggs weren’t as mature as he would have liked, and the second we tried IUI. All three cycles ended in a negative pregnancy result. We could not continue to try, because our insurance doesn’t cover treatment.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They were all so incredibly kind. They made the entire experience a little more comfortable.
Describe your experience with The Fertility Center of Michigan.
Everyone at The Fertility Center we’re incredibly compassionate and understanding. They helped to make the experience less nerve wrecking. They were very kind and professional. They explained everything that they did, and why they were doing it. They included my husband and myself in every part of the planning. They also allowed my mother in law to be there for a large majority of treatment.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
Our insurance paid for a portion of office visits, but did not pay for treatment or medication. But, the prices were not that terrible.
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
I do not fully remember, but I do believe he said they suggest no more than two embryos to be transferred.
10
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
The Fertility Center of Michigan
Kalamazoo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2016, Unknown Success
4
5
Age 34 - 36
2 IUI
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
he [Dr. William Dodds] described our first cycle plan with clomid with the purpose of doing an IUI. There were so many dates, and dosages, and steps to remember...He scratched illegible notes on a daily chart he gave us, and had us follow up with the nurse in a different room. We ended having a million questions for her that she had to go ask Dr Dodds about anyway. After we had a failed IVF, there was an awkward meeting with another Dr in the clinic, where he admitted that they probably didn't give the best medication protocol
It [The Fertility Center of Michigan] is a specialized reproductive endocrinology practice. They don't have mental health support, except in Grand Rapids. I contacted that person (twice) about any options for me not being local and never heard back. They don't assess men thoroughly. They didn't mention that the critical morphology was very low until 2nd IUI. They advised against needing to see urologist, but he did anyway and ended up having varicocele in both testicles. I assume this is because they don't put weight on this as a important factor.I recently got a Fertility case manager through my health insurance. This is when I learned that only doing 3 day transfers is not standard practice. I'm waiting to talk to the clinic about why they have not talked to be about 5 day transfer...
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
I described a lot in my last answer already. Of course, it's easier to describe the things that were off putting, than remember all of the good things. So, I'll describe two things that were on the negative side: On the first visit was a little odd that Dr. Dodds spoke a lot about how he used to practice in California and that he treated famous people (with success) and that he was such a geek that he didn't recognize who they were. It would have been funny, but he talked a lot about it. Also on that visit, he described our first cycle plan with clomid with the purpose of doing an IUI. There were so many dates, and dosages, and steps to remember. Also the office in Kalamazoo doesn't offer all of the services, like the actual IUI, so it was hard to remember where we would need to travel to other offices for what, or what days. He scratched illegible notes on a daily chart he gave us, and had us follow up with the nurse in a different room. We ended having a million questions for her that she had to go ask Dr Dodds about anyway. After we had a failed IVF, there was an awkward meeting with another Dr in the clinic, where he admitted that they probably didn't give the best medication protocol, and hinted that they would discuss in their group doctor biweekly meeting if they could help us at all with a future cycle (financially), but this help was mentioned again.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Prepare to have your treatment be really inconvenient if you work. Their Kalamazoo office hours are very limited, as are the services performed there. Their main office is in Grand Rapids. The thing is, there are no other RE offices in the county. I know the question says one piece of advice, but I have another note: especially if your insurance doesn't cover treatment, it can be very pricey. I was surprised though that the charges were less than what I had read on the internet were typical. Dr Dodds said their board of trustees makes sure they hold to something like cost + 10% for all charges.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Dr Dodds has always been friendly and open to myself and my husband. I appreciated when he would say things like "if you were my daughter, this is the advice I would give you." He also did wonders in helping my husband in understanding of all of this infertility madness. He explained the gravity of things, like going in hot tubs, that just was not sinking in when coming from me, or from the articles I had tried to get him to read. I felt like he gave us the right amount of optimism without over promising.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Antagonist protocol for IVF. Recommendation for microdose Lupron flare protocol for next cycle IVF. I recently got a Fertility case manager through my health insurance. This is when I learned that only doing 3 day transfers is not standard practice. I'm waiting to talk to the clinic about why they have not talked to be about 5 day transfer.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
There are several nurses that attend to non IVF patients, so I saw about 4 or 5 different nurses. When I became an IVF patients, there are a few dedicated. They were always very nice and compassionate. Sometimes I felt like they were rushed, more so on phone calls than in person. When you call, you always have to leave a message and wait for a call back. I would sometimes be playing 3 or 4 rounds of phone tag. That is really hard when I'm busy at work. I have to note that on the first visit, with my husband, we met with a nurse who was usually in the Grand Rapids office. She was honestly clueless. Every question we asked, such as "where would my husband go with a sperm analysis" meant she had to leave the room and ask the doctor. If I asked, for example which day we would start clomid, she would say "I think it's day 3". I think, or I'm pretty sure are not good enough in this context! I never saw that nurse again and never had wishy washy, uninformed answers from other nurses. Calling and leaving messages is the only option for communication. The exception is during IVF cycle, they have Grand Rapids nurses on call so you can get a call back at any time you have questions. I was really happy to get a quick call back from a nurse to ask dosage questions.
Describe your experience with The Fertility Center of Michigan.
Small regional office, which is a satellite from the main Grand Rapids office. It is a specialized reproductive endocrinology practice. They don't have mental health support, except in Grand Rapids. I contacted that person (twice) about any options for me not being local and never heard back. They don't assess men thoroughly. They didn't mention that the critical morphology was very low until 2nd IUI. They advised against needing to see urologist, but he did anyway and ended up having varicocele in both testicles. I assume this is because they don't put weight on this as a important factor.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
HSG was over $1000. Each ultrasound is about $300 (2-3 per cycle). Clomid = $24. Gonal-f was $500. Blood tests are about $250 each cycle. In my first 6 months of treatment it cost approx $2000 total for two cancelled IUI cycles. IUI about 5k each with medications IVF with ICSI close to 20k with medications, monitoring, anesthesia, and blood tests
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at The Fertility Center of Michigan.
There was a pointing fingers moment when a prescription was not filled when I arrived at the pharmacy. The office said they had, the pharmacy said they had not. Then there was question about the dosage. It was a total pain in the ass. Since I had to start taking the next day, I had to drive 90 minutes out of the way to another pharmacy, since the closer pharmacies did not have it in stock. If they would have received the script when the dr office said they sent it, there would have been plenty of time to order. During IVF cycle there was a medication missed in the order. Also unclear if it was all on the nurse, or the pharmacy. It's just very stressful to have a 24hr window to work it out before it's a catastrophe for the cycle, and to be spending so much time calling in between clinic, pharmacy, etc while at work. Two instances of conflicting info: the first was when they gave Fertility pharmacy a discount code for injectables on my behalf, but it was not applicable since I don't have a co-pay. I could had gotten cheap meds if that had been clear. Lastly, on the mid cycle appointment before my IUI, the nurse said not to inject the ovidril, but then called 5 mins after I left the office to tell me that dr Dodds said to inject. That was fine, since I could get my husband to bring the shot.
4
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
The Fertility Center of Michigan
Kalamazoo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
9
10
Age 29 - 30
1 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
Dr. Dodds wanted to make sure we were happy with the treatment path, he gave us options that were more conservative, then let us choose how long we wanted to try each treatment before finally moving on to IVF. He is honest in what he thinks will or won't work, and he's compassionate and there to help in the ultimate goal of baby.
Nurses [at The Fertility Center of Michigan] always answered as many questions as we had, and if you thought of something later they always called back in a timely manner. They were always patient and compassionate. Very knowledgable...The clinic was a typical physician's office, the waiting room is a little more cozy than most (but we aren't going to the waiting room huh). Patient rooms were fine. It is nice to move to a consult room to talk with the staff instead of keeping you in your gown in a room.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Let him know if you do not want all the details, he explained everything very well to us. Take notes if you need to. You can always call the office if you forgot something that was talked about in the appointment. He is confident because he is good at what he does, and he will work hard to find out what is causing your infertility and how best to treat you based on what YOU want (continuing with conservative treatments versus moving up to IVF or the like).
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
chatted with us in his office, explained things very well when we wanted to know more detail. Communicated with referring provider.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Dr. Dodds wanted to make sure we were happy with the treatment path, he gave us options that were more conservative, then let us choose how long we wanted to try each treatment before finally moving on to IVF. He is honest in what he thinks will or won't work, and he's compassionate and there to help in the ultimate goal of baby.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Nurses always answered as many questions as we had, and if you thought of something later they always called back in a timely manner. They were always patient and compassionate. Very knowledgable.
Describe your experience with The Fertility Center of Michigan.
The clinic was a typical physician's office, the waiting room is a little more cozy than most (but we aren't going to the waiting room huh). Patient rooms were fine. It is nice to move to a consult room to talk with the staff instead of keeping you in your gown in a room.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
My very rough guess for one round of IVF + ICSI, including meds, monitoring and egg retrieval was around $15-17k. They were great at working with insurance if anything was covered. We had a small portion of monitoring and meds covered but pretty much all of it was out of pocket.
9
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 32
1 IUI
Anovulation
PCOS
Prefer not to answer
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He was a very caring and loving man. He has passion to help create families and fulfill couples dreams. All though our first cycle with the fertility center ended in a miscarriage they helped me get back on track. I am hoping someday we will have our rainbow baby thanks to Dr. Dodds ... He started by increasing my ferma and added Gonal-f and ovidrel along with screen scans.
Very nice facility [at The Fertility Center of Michigan]. You just need to go in open minded and don't be afraid to ask any questions you have. It is hard to get someone on the phone but they are very good at responding to calls the same day. ... Some of them are very sweet and compassionate. A few of them make you feel like you are an bother to them and you should know your own answers.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
He was a very caring and loving man. He has passion to help create families and fulfill couples dreams. All though our first cycle with the fertility center ended in a miscarriage they helped me get back on track. I am hoping someday we will have our rainbow baby thanks to Dr. Dodds
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Be ready for many ups and downs through the journey.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
He definitely cares for his patients and is willing to see you when you have questions.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
He started by increasing my ferma and added Gonal-f and ovidrel along with screen scans. The provider I was seeing in the past didn't do any monitoring so this made me feel so much better. He gives you up to 3 cycles before you move on to something else. After 2 rounds of meds and one miscarriage we moved on to IUI. Currently about to go in for another consultation and 2nd iui.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Some of them are very sweet and compassionate. A few of them make you feel like you are an bother to them and you should know your own answers.
Describe your experience with The Fertility Center of Michigan.
Very nice facility. You just need to go in open minded and don't be afraid to ask any questions you have. It is hard to get someone on the phone but they are very good at responding to calls the same day.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
So far any visits have just been a vote pay. The IUI was paid for out of pocket along with the fertility medication
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
N/A
10
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Unsuccessful
8
10
Age 27 - 33
3 IUI
1 IVF
Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
Male Factor
Prefer not to answer
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Dodds is very kind and compassionate and makes you feel very comfortable while in his care. He has a very positive attitude and explains things very well. Even after all my failed treatments he called me to say he was sorry and see how I was doing which I really appreciated. ... We started with 3 IUIs and when those failed we moved to IVF and transferred 2 fresh embryos.
I never have to wait long for an appointment which I amazing! They [The Fertility Center of Michigan] are always running on time. When I call I always get a call back within a timely manner and I am never treated as a burden or annoyance. ... We started with 3 IUIs and when those failed we moved to IVF and transferred 2 fresh embryos. ... IUIs were around $700, IVF around $12,000, and FET around $3,500. ... [monitoring appointments are] Very efficient ...
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds is very kind and compassionate and makes you feel very comfortable while in his care. He has a very positive attitude and explains things very well. Even after all my failed treatments he called me to say he was sorry and see how I was doing which I really appreciated.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Ask a lot of questions and know you are in good hands.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Very kind, warm, and encouraging
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
We started with 3 IUIs and when those failed we moved to IVF and transferred 2 fresh embryos. When my first IVF failed I spontaneously got pregnant naturally 2 months later and had a normal pregnancy and delivery. After that we tried 2 frozen embryo transfers with different protocols each time to try to achieve pregnancy, but unfortunately the first was unsuccessful and the second was a chemical pregnancy. We then discovered I had some endometriosis and I had surgery for that. We plan to go back to IUI again now that I am recovered from surgery.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Everyone was kind and patient.
Describe your experience with The Fertility Center of Michigan.
I never have to wait long for an appointment which I amazing! They are always running on time. When I call I always get a call back within a timely manner and I am never treated as a burden or annoyance.
Describe your experience with your monitoring appointments at The Fertility Center of Michigan.
Very efficient
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
IUIs were around $700, IVF around $12,000, and FET around $3,500.
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
No, we transferred 2 each time.
8
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
9
9
Age 37 - 39
3 IUI
Male Factor
PCOS
European
Other
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Dodds was understanding and was there for myself and husband if we had any questions along the way. He explained the process and procedures. He is involved his patients and wants each and everyone of them to have a successful full term pregnancy...I would say that patients will like working with Dr. Dodds, he is knowledgeable and wants what is best for his patients...My husband and I did 3 rounds of timed intercourse which resulted in negative pregnancy tests. We also did 3 rounds IUI, 2 of which resulted in no pregnancy, the last one did result in a pregnancy, but I had a miscarriage. After the miscarriage my husband and I met with Dr. Dodds to discuss further treatment. At the moment, my husband and I decided we needed a break from the treatments due to the financial cost and emotional toll.
The clinic [The Fertility Center of Michigan] is warm and inviting, the staff are available to answer any questions that we may have along the way with our treatments. The staff is there to give you space or be there for you if you need to talk to someone...All the nursing staff were helpful and knowledgeable. They were compassionate and understanding of the situation my husband and I are in...we were provided with a list of costs and which ones were covered by our insurance.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds was understanding and was there for myself and husband if we had any questions along the way. He explained the process and procedures. He is involved his patients and wants each and everyone of them to have a successful full term pregnancy.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
I would say that patients will like working with Dr. Dodds, he is knowledgeable and wants what is best for his patients.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodds was there for any questions I had about my treatment. He was very helpful and optimistic about my prognosis.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
My husband and I did 3 rounds of timed intercourse which resulted in negative pregnancy tests. We also did 3 rounds IUI, 2 of which resulted in no pregnancy, the last one did result in a pregnancy, but I had a miscarriage. After the miscarriage my husband and I met with Dr. Dodds to discuss further treatment. At the moment, my husband and I decided we needed a break from the treatments due to the financial cost and emotional toll.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
All the nursing staff were helpful and knowledgeable. They were compassionate and understanding of the situation my husband and I are in.
Describe your experience with The Fertility Center of Michigan.
The clinic is warm and inviting, the staff are available to answer any questions that we may have along the way with our treatments. The staff is there to give you space or be there for you if you need to talk to someone.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
At first consult with Dr. Dodds we were provided with a list of costs and which ones were covered by our insurance.
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Didn't have these preformed.
9
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2019, Successful
8
7
Age 34 - 38
4 IUI
3 IVF
Endometriosis
Tubal Blockage
Unexplained
Latinx
Income $50K - $99K
2nd of 4 Docs
Neutral
Neutral
Successful
There were many appointments where I’d wait to speak with the doctor [Dr. William Dodds] and then the nurses would dismiss me because they were backed up or too busy. I talked to the nurses all the time and I’d wish I could’ve asked the Doctor more questions regarding my treatments and the results...I saw all of the Doctors there. Dodds seemed to be the most experienced with all of the challenges that arose during my journey. I also saw Dr Thakur and really appreciated the fact that she took her time with me to answer any questions and side effects that I could expect.
Some [nurses at The Fertility Center of Michigan] were very knowledgeable and helpful when I’d have questions and others would contradict themselves when deciding on the course of my treatments...There were multiple times when I’d go in for blood work and the nurses assured me they ordered them in the system. When I’d go to the labs and they weren’t showing them I’d have to call the clinic and or return to a different lab at a later time because of an error on their end
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
I saw all of the Doctors there. Dodds seemed to be the most experienced with all of the challenges that arose during my journey. I also saw Dr Thakur and really appreciated the fact that she took her time with me to answer any questions and side effects that I could expect.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Do your research and ask a lot of questions.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
There were many appointments where I’d wait to speak with the doctor and then the nurses would dismiss me because they were backed up or too busy. I talked to the nurses all the time and I’d wish I could’ve asked the Doctor more questions regarding my treatments and the results.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Some were very knowledgeable and helpful when I’d have questions and others would contradict themselves when deciding on the course of my treatments.
Describe your experience with The Fertility Center of Michigan.
Over all most of the people there were friendly and knowledgeable. I am not impressed either Robin and a few others in the billing department. They gave me the runaround about a few of my claims that were covered by my insurance and they still charged me out of pocket. When I called them multiple times to follow up they were not professional in getting back to me and helping to get the fees reversed.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
Unfortunately most of our costs were all out of pocket
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at The Fertility Center of Michigan.
There were multiple times when I’d go in for blood work and the nurses assured me they ordered them in the system. When I’d go to the labs and they weren’t showing them I’d have to call the clinic and or return to a different lab at a later time because of an error on their end
8
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
9
8
Age 29 - 30
2 IVF
Surrogacy
Endometriosis
PCOS
European
Income $50K - $99K
1st of 4 Docs
Strongly Recommends
Neutral
Successful
He [Dr. William Dodds] is honest and caring, good bedside manner and very intelligent. Although he can be a bit flighty at times with this thought processes, we wouldn't have wanted anyone else there. Sometimes he was too caring than informative and other times he was too informative without much care. Really depended on the day.
The billing department [at Fertility Center of MI-Grand Rapids] is totally unorganized and a joke; keep all your receipts and don't let any stone go unturned. They demand money immediately well before procedures even happen, makes them come across as money hungry. Front desk staff are cordial, but if you ever have an urgent need, no one wants or knows how to help you and you just get transferred around.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
He is honest and caring, good bedside manner and very intelligent. Although he can be a bit flighty at times with this thought processes, we wouldn't have wanted anyone else there. Sometimes he was too caring than informative and other times he was too informative without much care. Really depended on the day.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
He called after each successful and failed pregnancy test and took time to answer questions
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
HSG, egg retrieval, embryo transfer and freezing
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Robin Strouse)
She was always available to assist as needed, and super helpful, but frequently lost our paperwork and was a bit disorganized at times
Describe your experience with The Fertility Center of Michigan.
The billing department is totally unorganized and a joke; keep all your receipts and don't let any stone go unturned. They demand money immediately well before procedures even happen, makes them come across as money hungry. Front desk staff are cordial, but if you ever have an urgent need, no one wants or knows how to help you and you just get transferred around.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
For egg retrieval with a surrogate, it costs around $15,000
What specific things went wrong at The Fertility Center of Michigan?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at The Fertility Center of Michigan.
Paperwork is often lost, billing department is totally unorganized. I ran out of meds when they wanted me to keep stimming, and my pharmacy was in the middle of a snow storm. When I called the office freaking out they basically said they don't keep meds on hand and "good luck".
9
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 31
3 IUI
Unexplained
Other
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Dodds] is very caring, and speaks like he is talking to a friend or family member. Something about His voice is calming and comforting. He also explains things in a way that is easy to understand, and in a way that doesn’t leave us with questions. ... I felt like it was just going through the motions. Although he was very caring and took his time for us, I could tell the center was so busy by the way things moved along
Very clean and comforting, a very safe environment. Strengths were they [Fertility Center of Michigan] explained who to talk to about billing or medical needs, gave us all our resources and where to find them. Weakness is they didn’t provide many other resources-counseling, support etc. ... They were almost more helpful then dr Dodds. They didn’t rush us in the consultations and throughly explained things. Very friendly and informative
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
He is very caring, and speaks like he is talking to a friend or family member. Something about His voice is calming and comforting. He also explains things in a way that is easy to understand, and in a way that doesn’t leave us with questions.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Don’t be afraid to ask questions
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
I felt like it was just going through the motions. Although he was very caring and took his time for us, I could tell the center was so busy by the way things moved along
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
We began with testing, and got this down right away, it was such a quick process which I appreciated. We started on meds and US monitoring right away. I was given a calendar to break things down. Each month was basically the same-meds, ultrasound and then IUI. Some times the meds didn’t work so then the dosage was changed for next month
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They were almost more helpful then dr Dodds. They didn’t rush us in the consultations and throughly explained things. Very friendly and informative
Describe your experience with The Fertility Center of Michigan.
Very clean and comforting, a very safe environment. Strengths were they explained who to talk to about billing or medical needs, gave us all our resources and where to find them. Weakness is they didn’t provide many other resources-counseling, support etc. I know it exists but it wasn’t talked about much
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
Ultrasounds-$250 IUI-$700 Ovidrel-$100 Genetics testing-$500 We spent about $1400 in 7 months
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
We talked about it briefly but haven’t talked about it in detail quite yet
10
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 27
1 Fertility Medications
Unexplained
European
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Dodd’s was extremely understanding and was very patient driven during our consultation. He gave us a game plan and we got started on everything right away. I am very pleased thus far with Dr Dodds. ... He uses all medical history to make informed decisions and orders any extra tests as needed. He comes up with a plan based on your testing and results and is willing to be as aggressive as you want to be. I feel very supported by him and his team.
Strengths: top of the line resources, a variety of doctors, clean and large facility [The Fertility Center of Michigan], good location, great staff Weakness: their phone hours are only 8-3 so it is difficult to get a hold of them during work hours. They always return calls but you may play phone tag as they do not always answer calls. ... Nurses go in detail of what to do next in your treatment plan and are willing to teach and answer all questions.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
Dr Dodd’s is very knowledgeable. He uses all medical history to make informed decisions and orders any extra tests as needed. He comes up with a plan based on your testing and results and is willing to be as aggressive as you want to be. I feel very supported by him and his team.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Be willing to do any extra testing required so he can get right to the root of the issue.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Dr. Dodd’s was extremely understanding and was very patient driven during our consultation. He gave us a game plan and we got started on everything right away. I am very pleased thus far with Dr Dodds.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I am still in the beginnings of this process but so far he has given my husband and I a plan: I got an hsg and mid cycle ultrasound using femara. I did produce a mature follicle and triggered with ovidrel. We are waiting to see results from this first round.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Nurses go in detail of what to do next in your treatment plan and are willing to teach and answer all questions.
Describe your experience with The Fertility Center of Michigan.
Strengths: top of the line resources, a variety of doctors, clean and large facility, good location, great staff Weakness: their phone hours are only 8-3 so it is difficult to get a hold of them during work hours. They always return calls but you may play phone tag as they do not always answer calls.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
Some costs are covered by insurance - since we are just getting started we have not yet incurred all costs. Sperm analysis was 185 with insurance, consultation with insurance was 177.
Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
N/a
10
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Successful
10
10
Age 31 - 34
3 IUI
3 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
European
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Occasionally we felt as though Dr. Dodd's had a general statement he said to everyone, didn't feel too individualized. But that doesn't factor into how he provides care....Lupron flare protocol is what worked best for good embryos for me and resulted in pregnancy each time. I also used human growth hormone the second cycle and believe it worked very well for my diagnosis of diminished ovarian reserve/poor responde
Having two insurances has always been confusing for the billing department here [at The Fertility Center]. I feel like I have to constantly remind them to bill the second insurance. Other times I would get a bill for balance after one insurance company was billed but before the second one could respond for payment or non payment.
How was your experience with William Dodds (retired) at The Fertility Center of Michigan?
We are forever thankful to Dr. Dodd's for his expertise and experience. He is honest and trustworthy in managing care.
What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?
Write a list of questions before hand and bring them to appointments with you.
During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?
Occasionally we felt as though Dr. Dodd's had a general statement he said to everyone, didn't feel too individualized. But that doesn't factor into how he provides care.
Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Lupron flare protocol is what worked best for good embryos for me and resulted in pregnancy each time. I also used human growth hormone the second cycle and believe it worked very well for my diagnosis of diminished ovarian reserve/poor responder.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Sandy)
IVF patients have a separate line for questions and nurses. They all know your cycle and there is only one that is hard to understand/more difficult to communicate with.
Describe your experience with The Fertility Center of Michigan.
Having two insurances has always been confusing for the billing department here. I feel like I have to constantly remind them to bill the second insurance. Other times I would get a bill for balance after one insurance company was billed but before the second one could respond for payment or non payment.
Describe your experience with your monitoring appointments at The Fertility Center of Michigan.
Ultrasounds were scheduled at a hospital closer in location to where I live for my convenience.
Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.
Each patient is different for costs as well as procedures needed.
10
Doctor
William Dodds (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources