How was your experience with William Gentry at Advanced Fertility Group?
Dr. Gentry is very warm and kind, which is his biggest strength. His biggest weakness, however, is he leaves all communication with his patients up to his nurses or administrative staff. My husband and I never once talked with him over the phone or by email; we had to play phone tag several times, and it took his office manager days to respond to us.
What's one piece of advice would you give a prospective patient of William Gentry at Advanced Fertility Group?
Trust your gut instinct. If you have a positive experience with all of staff/medical team, and that's where you want to go, then trust your instinct. My husband and I stayed with him through two IVF cycles and one unsuccessful embryo transfer, and will be switching doctor's, probably to Dr. Michael Henry this coming Friday.
During treatment, were you treated like a number or a human with William Gentry at Advanced Fertility Group?
Dr. Gentry was amazing, and always soft and encouraging. It was his administrative staff, Sherrie, and his ultrasound technician, Samantha, who made the second cycle of IVF unpleasant. They were very bitter, cold, and non-personable.
Describe the protocols William Gentry used in your cycles at Advanced Fertility Group and their degree of success.
Our first IVF cycle, I was on birth control pills for 16 days prior to injections, which included four days of Menopur (75) and Follistim (300). We started the Ganirelix injection, along with Menopur (75) and Follistim (225), on the fifth day. We triggered with Pregnyl on the ninth day, and egg retrieval was on the 11th day.
Our second IVF cycle was similar, although I was on birth control pills for 21 days prior to injections, which included four days of Menopur (a double dose: 150) and Follistim (300). We started the Ganirelix injection, along with Menopur (150) and Follistim (225), on the fifth day. We triggered with Pregnyl on the ninth day, and egg retrieval was on the 11th day.
Describe your experience with the nursing staff.
Our nursing staff for our first cycle of IVF was wonderful: Maria was our main nurse, and she has since left the clinic, which was a disappointment during our second cycle. We worked with Kate, and she was newer, so we didn't quite build a connection with her like we did with Maria.
I want to give HUGE props to our embryologist, Dr. Jaime Hogerty, at CRBI. She has been nothing but supportive throughout our entire Baby journey. We will still be working with her when we switch doctors to Dr. Henry.
Samantha, the ultrasound technician, was great during our first cycle of IVF, but very bitter and cold during our second cycle of IVF.
Sherrie, the office manager, has always been more concerned about money than about being compassionate. She takes days to return phone calls.
Describe your experience with Advanced Fertility Group.
Advanced Fertility Group's strengths would be Dr. Gentry alone. The clinic's weaknesses would be everything else that has previously been mentioned: Samantha's and Sherrie's bad attitudes, and the turnover of nurses between first and second cycles of IVF.
Describe the costs associated with your care under William Gentry at Advanced Fertility Group.
First cycle of IVF totaled just over $32,000. Second cycle of IVF cost just over $22,000.
Describe William Gentry's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Fertility Group.
For our embryo transfer in May 2018, my husband and I, along with Dr. Gentry, our embryologist, and our surrogate, decided to transfer one embryo. Dr. Gentry was willing to transfer two if we wanted.
What specific things went wrong at Advanced Fertility Group?
- Failed to call with results
- Failed to convey critical information
Describe the specific things that went wrong at Advanced Fertility Group.
Samantha's attitude was very off-putting during the ultrasounds for second cycle of IVF. Sherrie's attitude about money, and reluctance to call back in a timely manner, was also very off-putting.