Rated 4.4
Strongly recommend: 14%Neutral: 10%Don't recommend: 76%4.4
14% strongly recommend
9 reviews
Humanity
5
5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.4
7.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.1
5.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Wake Forest
Residency
U. of Michigan
Fellowship
Johns Hopkins

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Yolanda R. Smith works at

University of Michigan Center for Reproductive Medicine
Rated 7.4
Strongly recommend: 45%Neutral: 28%Don't recommend: 27%7.4

At 1 office

Ann Arbor
475 Market Place
Ann Arbor, MI 48108
734-763-4323
Explore Clinic

9 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
4
6
Age 35 - 36
2 IVF
2 Embryo Freezing
Male Factor
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Operations
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I felt listened to and supported by Dr Smith personally. She was pleasant to meet with in our consultations but I was hoping for more assertive instructions on what I can be doing personally to help support my fertility...She learned from each retrieval and adjusted treatment accordingly which I appreciated. I generally like her but wish I would have seen her more often for retrievals and monitoring appointments
I like that [the University of Michigan Center] are open every day. Getting a hold of people/response times can be frustrating. I would recommend that as soon as you have a question, know what you want to do, etc. to send a message in order to get a timely response. Their PA person also takes a long time so jump on getting those handled ASAP.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Dr Smith was supportive and listened intently to what we had to say. She learned from each retrieval and adjusted treatment accordingly which I appreciated. I generally like her but wish I would have seen her more often for retrievals and monitoring appointments. I also wish she had suggested a full fertility physical outside of only a sperm analysis for my husband initially. After 2 rounds of IVF we found that we have male factor infertility and our IVF cycles could have been more successful is his condition had been found sooner.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Be present for more appointments and suggest full male physicals before jumping into IVF.
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
I felt listened to and supported by Dr Smith personally. She was pleasant to meet with in our consultations but I was hoping for more assertive instructions on what I can be doing personally to help support my fertility. My experience at the clinic was less pleasant. I felt like I was not getting the details and information I wanted without constantly reaching out or calling multiple times. It felt like they wanted me to just accept information instead of proactively explaining what was going on. I would prefer more details and personalized support.
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
We used an antagonist protocol both times and yielded 27 total eggs between both cycles. I do not have PCOS or any other discernible diagnosis which is, to my knowledge, why this protocol was used.
Describe your experience with University of Michigan Center for Reproductive Medicine.
I like that they are open every day. Getting a hold of people/response times can be frustrating. I would recommend that as soon as you have a question, know what you want to do, etc. to send a message in order to get a timely response. Their PA person also takes a long time so jump on getting those handled ASAP.
Describe the costs associated with your care under Yolanda R. Smith at University of Michigan Center for Reproductive Medicine.
Costs seemed pretty average. One great service that is offered is 60% off the cost of a bill if that bill is not covered under insurance, but you have to call to request the discount.
Describe Yolanda R. Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
No comments
4
Doctor
Yolanda R. Smith
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
4
6
Age 30 - 32
7 Fertility Medications
Anovulation
Endometriosis
PCOS
Latinx
Income $100K - $199K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Be prepared to be given blunt information, which is not always bad. She [Dr. Yolanda R. Smith] doesn’t have very delicate bedside manner...I don’t feel as though my fertility treatments were thoroughly assessed. I felt like I was treated in a “one size fits all” perspective. I had multiple tests done after the initial consultation but I didn’t feel as though the results were explained to me well.
The [University of Michigan Center for Reproductive Medicine] clinic is very professional and organized. Scheduling and reminders are very thorough. I do wish that I would have received information more in person or over the phone instead of just on the patient portal...Nursing staff was wonderful. Very compassionate and professional...Over 7 months of treatments came to apps $3000-$4000.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
I don’t feel as though my fertility treatments were thoroughly assessed. I felt like I was treated in a “one size fits all” perspective. I had multiple tests done after the initial consultation but I didn’t feel as though the results were explained to me well. During my AFC ultrasound, the radiologist told me that she counted 50 follicles. It didn’t really know what that meant. I ended up doing a lot of research on my own and read that having that many follicles could be an indication of PCOS. At the time I hadn’t even heard of PCOS. I continued to wait for the results and never received any consultation about the results. Instead, all I received was a quick memo of test results on my patient portal and noticed a diagnostic note saying “Anovulatory/ PCOS”. I was devastated to see that diagnosis and wish I would have been told face to face so I could have been able to ask more questions. I started treatments of Letrozole 2.5mg CD 3-7 plus Ovidrel trigger on day 14 with timed intercourse. Every cycle I had 1-3 mature follicles. After 3 failed cycles I asked if maybe we should be doing the trigger shot a little later since in previous cycles my LH surge was later in my cycle. Instead my Letrozole was increased to 5 mg to no avail. I don’t even know if I was actually ovulating after my mature follicles were detected on the ultrasound. After 7 total unsuccessful cycles I was told that the next step was IVF. I personally was not ready to go the IVF route.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Be prepared to be given blunt information, which is not always bad. She doesn’t have very delicate bedside manner.
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
I felt as though she was very busy at most appointments, except for the initial consultation.
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
As described in the previous section: 2.5 mg Letrozole CD 3-7, transvaginal ultrasound to check for 1-2 mature follicles followed by in clinic Ovidrel trigger shot + timed intercourse 3 cycles. Letrozole upped your 5 mg for 4 more cycles. No pregnancies resulted.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
Nursing staff was wonderful. Very compassionate and professional.
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic is very professional and organized. Scheduling and reminders are very thorough. I do wish that I would have received information more in person or over the phone instead of just on the patient portal.
Describe the costs associated with your care under Yolanda R. Smith at University of Michigan Center for Reproductive Medicine.
Over 7 months of treatments came to apps $3000-$4000.
Describe Yolanda R. Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
N/A
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
The results on my diagnosis of PCOS was not described to me, merely written in appointment notes. I have since seen 2 other fertility clinics and my OB. All of which have told me I don’t actually have PCOS. I went though a lot of stress and anxiety over the diagnosis and it turned out to not be the case.
4
Doctor
Yolanda R. Smith
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
10
10
Age 32 - 34
1 IUI
Diminished Ovarian Reserve
Male Factor
Unexplained
European
Other
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Yolanda Smith] always presented the facts, but always takes mine & my husbands input when we discuss the road to treatment. She has never forced us to do a treatment, and is always very patient and willing to answer questions to help us make decisions...She is very frank and blunt with diagnosis, and tells it like it is, but is definitely empathetic and is willing to come up with solutions to each and every case she has, she truly has our best interest, getting us pregnant at the forefront of her practice. She has never withheld information or facts, so every drug or procedure we've tried we've understood 110% exactly what has happening.
The nursing staff [at University of Michigan Center for RM] is amazing - I have seen many of the same nurses when I go in, and they make it a point to remember me, and they are so caring, positive, and upbeat...The clinic itself is great - and the administrative staff are very easy to work with and communicate well. They have a financial team, along with other assistants to help with any non-medical questions that may come up. The financial tam was very helpful when we visited the IUI/IVF options, and helped us figure out our coverage with our insurance company.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
She is very frank and blunt with diagnosis, and tells it like it is, but is definitely empathetic and is willing to come up with solutions to each and every case she has, she truly has our best interest, getting us pregnant at the forefront of her practice. She has never withheld information or facts, so every drug or procedure we've tried we've understood 110% exactly what has happening.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
She can be blunt, but she truly does want to help and is ver empathetic when discussing her ideas for treatment. You just have to get past the bluntness. And I've seen other reviews about her, complaining about not seeing her, or having other doctors around. Please remember U of M is a teaching hospital, and Dr. Smith is not only a doctor there, but is also faculty. There will very often be residents and fellows around to assist her, or meet with you before you see Dr. Smith. It is not because she doesn't have time to see you or talk to you, that's what they do at teaching hospitals.
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
She always presented the facts, but always takes mine & my husbands input when we discuss the road to treatment. She has never forced us to do a treatment, and is always very patient and willing to answer questions to help us make decisions.
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
I have diminished ovarian reserve, but no concerns on egg quality, and borderline MFI that has improved, so we've been lumped into the "unexplained" category as well. We tried for cycles of 100 mg clomid, with ovidrel trigger and timed intercourse - the strategy being to "increase targets" because of the borderline male factor. None of those cycles were successful. I responded well to the medications however. We took a break for a little while after that. We are now attempting IUI, 150 mg clomid, ovidrel trigger and IUI. Again, the thought to help increase targets, and assist with the slight MFI. Dr. Smith feels that is what is holding us back. We discussed IVF with ICSI, but there were some other concerns my husband & I had about side effects, cost, risks that at this time it is not an option we are comfortable with. And Dr. Smith is OK with that. It is on the table though if we ever want to revisit it.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
The nursing staff is amazing - I have seen many of the same nurses when I go in, and they make it a point to remember me, and they are so caring, positive, and upbeat. I wish these nurses could come with me to other doctor's offices. They are amazing.
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic itself is great - and the administrative staff are very easy to work with and communicate well. They have a financial team, along with other assistants to help with any non-medical questions that may come up. The financial tam was very helpful when we visited the IUI/IVF options, and helped us figure out our coverage with our insurance company.
Describe the costs associated with your care under Yolanda R. Smith at University of Michigan Center for Reproductive Medicine.
We are lucky to have some infertility coverage on our insurance, and only pay a co-pay for office visits with Dr. Smith. All testing and procedures are covered up to 90% so we do not pay much out of pocket. Without insurance, or clomid cycles, would have been around $400-$500 including clomid, ovidrel, and hospital fees for the monitoring ultrasound. The IUI, when all said and done would have cost about $1,000 out of pocket.
Describe Yolanda R. Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
N/A
10
Doctor
Yolanda R. Smith
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unknown Success
6
5
Age 34 - 35
1 IUI
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Professor
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
She [Dr. Yolanda Smith] is direct and experienced. We always were provided tons of information which is what we wanted but sometimes (and this may be because of our clinical situation) not a lot of very pointed feedback - such as this is the best course of treatment for you. We liked having all the info and being able to make an informed decision but some people may not have appreciated this approach.
Communication at this clinic [Univ of Michigan Center for Reproductive Medicine] - among the health care team and then how they communicate to the patient needs to be improved. Miscommunications were frequent and in an educational session, it was readily apparent that even for patients on the same protocols, we all had varying degrees of knowledge about our clinical condition, which is a reflection on the communication abilities of the clinic.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
She is direct and experienced. We always were provided tons of information which is what we wanted but sometimes (and this may be because of our clinical situation) not a lot of very pointed feedback - such as this is the best course of treatment for you. We liked having all the info and being able to make an informed decision but some people may not have appreciated this approach.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Be prepared with questions and make sure to request a detailed game plan at the end of each appointment
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
She was direct and tailored her recommendations not only to my clinical situation but also our emotional state
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
I was on an antagonist protocol with Metformin. I starred on a low dose of Gonal-F, then added Menopur and Ganirelix. I've only have one stim so far and if we do another one, she recommended increasing my dose of Gonal f to see if we can get more eggs. Because I have PCOS, there was high risk of OHSS, so I believe they were more cautious in my stimulation which made sense.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
Nursing staff were kind and thorough. At times, inconsiderate to the fact that I had contraindications to OCPs which they repeatedly asked me "oh you're not taking birth contro right?" which I understand was their attempt to tailor but ended up making me feel like there was another thing wrong with me and my body. There was also some conflicting info from some nurses so I repeatedly had double check certain things r/t my protocol.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Communication at this clinic - among the health care team and then how they communicate to the patient needs to be improved. Miscommunications were frequent and in an educational session, it was readily apparent that even for patients on the same protocols, we all had varying degrees of knowledge about our clinical condition, which is a reflection on the communication abilities of the clinic.
Describe the costs associated with your care under Yolanda R. Smith at University of Michigan Center for Reproductive Medicine.
We have coverage of 80% of fertility treatments up to a lifetime benefit of $20,000. So far, out of pocket, for 1 IUI, mock transfer and 1 stim and egg retrieval, we've paid $3000. PGS is costing us an additional $2000.
Describe Yolanda R. Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
Yes, she strongly recommended SET due to my age and the fact that we were doing PGS.
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
We did not know until day of egg retrieval that ther was the chance we could lose eggs when attempting fertilization, which felt like a shock. Nurses provided conflicting information from the physicians on occasion.
6
Doctor
Yolanda R. Smith
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
0
0
Age 41
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Uterine Fibroids
Recurrent Pregnancy Loss
European
Income $100K - $199K
Writer
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Smith] Did not recognize us from visit to visit--each time she saw us she acted like she'd never met us before. While I believe she has a good understanding of medicine, her bedside manner is nonexistent. (And when we left this clinic I did have big doubts about whether I received good care--it was not until receiving a second opinion that I felt confident in her ability to address my medical issues.)...
[U of Michigan] Pros: Major University hospital with access to cutting-edge research. Experienced and well-credentialed staff members. Cons: Large, impersonal, uncaring atmosphere. Perhaps they go by research too closely--definitely an emphasis on the science of medicine rather than the art--unwillingness to experiment with different protocols or do anything different than what it says to do by the book...
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Very cold and uncaring. Did not recognize us from visit to visit--each time she saw us she acted like she'd never met us before. While I believe she has a good understanding of medicine, her bedside manner is nonexistent. (And when we left this clinic I did have big doubts about whether I received good care--it was not until receiving a second opinion that I felt confident in her ability to address my medical issues.)
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Don't expect to have a relationship with this doctor. She will treat you like a number and will not involve you in your own healthcare decisions. You should also be aware that at this clinic it is very difficult to get consistent care from any one doctor--they have a huge staff and you will rarely see the same doctor twice.
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Dr. Smith was involved in guiding my husband and I toward making huge decisions that were very important to us. Yet, every time she saw us she introduced herself as if we'd never met before. After a disappointing egg retrieval a nurse brought her in to speak with us and she was clearly in a rush--her manner was incredibly cold, and she didn't even take off her surgical mask while speaking to us. While I think she knows her medicine, she did not explain things well to us, and simply told us what to do, without really involving us in the decision-making process. Would not recommend!
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
I don't remember the exact drugs. After experiencing repeated (naturally conceived) pregnancy losses I was diagnosed with diminished ovarian reserve. Dr. Smith prescribed very high doses of injectable medicines due to my DOR diagnosis. After our egg retrieval I asked about following a different protocol and was told that high-doses of the IVF meds was the only thing they could do for my condition. Do not see this doctor if you want to follow a protocol that will be tweaked and adjusted from cycle to cycle.
Describe your experience with your nurse at University of Michigan Center for Reproductive Medicine. (Assigned nurse: DeLynn)
While most of the nurses were extremely nice, the large size of the staff made it difficult to really feel a connection with anyone. We rarely saw the same person more than once. DeLynn (sp?) and Lindsey were two nurses who we did meet a few times, and who were very kind and concerned in their dealings with us.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Pros: Major University hospital with access to cutting-edge research. Experienced and well-credentialed staff members. Cons: Large, impersonal, uncaring atmosphere. Perhaps they go by research too closely--definitely an emphasis on the science of medicine rather than the art--unwillingness to experiment with different protocols or do anything different than what it says to do by the book.
Describe the costs associated with your care under Yolanda R. Smith at University of Michigan Center for Reproductive Medicine.
I was fortunate to have my cycle covered by insurance (except for a $2,000 deductible). Therefore, the exact costs do not stick out in my mind--though I think a complete IVF cycle would have been about $8,000. (I also did not complete a full cycle because none of my embryos made it to the blastocyst stage.)
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Failed to call with results
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
1. The clinic called me and left a message in the evening saying that they had scheduled my egg retrieval for the next morning--though I had not ever been told to take my trigger shot. Fortunately, I knew that I couldn't have the retrieval before the trigger shot and was able to correct the situation. 2. About 30% of the time this clinic failed to call me with results by the time they had specified, and I was only able to get my results by speaking with the doctor on call. 3. Once I came in for an appointment and waited to be seen for over an hour. Turns out that the woman who I spoke with when I came into the clinic forgot to check me in. They called my cell phone (while I was sitting in the waiting room) and began to rudely scold me for not showing up for my appointment.
0
Doctor
Yolanda R. Smith
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
7
8
Age 27
Fertility Medications
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr. Smith has a chilly bedside manner. She isn’t rude or unkind, but impersonable. She is obviously very intelligent and very skilled at what she does, so it doesn’t bother me personally...ordered a variety of tests for me including LH progesterone, autoimmune disorders, and ovarian reserve. She also ordered a hysteroscopy and an endometrial biopsy. The blood results showed nothing abnormal, so the OHS and biopsy are the next plan of action as well as beginning progesterone 72 hours post-ovulation.
The clinic [University of Michigan Center for Reproductive Medicine] overall is pretty organized, but almost always delayed. I typically wait 10 min for the nurse to take me back and at least 15 min for the resident or doctor to come to the room. It is fairly hard to get in to see my doctor, but they are as accommodating as they can be...The nurses are very sweet and consistent. It’s nice to see the same faces each time I go. They explain things thoroughly and answer any and all questions.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Dr. Smith has a very chilly bedside manner, but she is straightforward and extremely knowledgeable. I chose to visit Dr. Smith for a second opinion and felt comfortable that she knew her stuff and gave me the best plan of action for my situation.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Don’t expect a doctor that will hold your hand and be loving. She is knowledgeable and direct, but not emotional.
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Dr. Smith has a chilly bedside manner. She isn’t rude or unkind, but impersonable. She is obviously very intelligent and very skilled at what she does, so it doesn’t bother me personally.
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
Dr. Smith ordered a variety of tests for me including LH progesterone, autoimmune disorders, and ovarian reserve. She also ordered a hysteroscopy and an endometrial biopsy. The blood results showed nothing abnormal, so the OHS and biopsy are the next plan of action as well as beginning progesterone 72 hours post-ovulation.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
The nurses are very sweet and consistent. It’s nice to see the same faces each time I go. They explain things thoroughly and answer any and all questions.
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic overall is pretty organized, but almost always delayed. I typically wait 10 min for the nurse to take me back and at least 15 min for the resident or doctor to come to the room. It is fairly hard to get in to see my doctor, but they are as accommodating as they can be.
Describe the costs associated with your care under Yolanda R. Smith at University of Michigan Center for Reproductive Medicine.
My insurance covers 50% of infertility services and I pay a $20 copay for visits.
7
Doctor
Yolanda R. Smith
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
4
8
Age 27 - 28
Male Factor
PCOS
Recurrent Pregnancy Loss
European
Native American
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Yolanda Smith is very knowledgeable but seemed to be pushing for IVF in our situation. I wish we would have been offered more testing in addition to the few things we were diagnosed with to see if there were any more reasons for recurrent miscarriages.... We used Femara and Ovidrel trigger shots to induce ovulation. Ultrasound monitoring was used mid-cycle before trigger.
I showed up for an appointment [at U of MI-Ann Arbor] once and it didn't seem like the appointment was in their schedule for the day. Another time I left after being told I had miscarried and had to turn around come all the way back in to get a Rhogam injection because they failed to offer it at the time of my appointment. On another occasion I was waiting for lab results and didn't receive a call same day. I had to call in to the L&D triage after hours to get the results.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Yolanda Smith is very knowledgeable but seemed to be pushing for IVF in our situation. I wish we would have been offered more testing in addition to the few things we were diagnosed with to see if there were any more reasons for recurrent miscarriages.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Come prepared with the questions you have, the appointments are usually brief. The clinic is usually running behind (or at least it was while I was a patient.)
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Appointments were usually very brief and interaction was mainly with MAs or nurses.
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
We used Femara and Ovidrel trigger shots to induce ovulation. Ultrasound monitoring was used mid-cycle before trigger.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
The nursing staff was usually very good at returning calls quickly and making sure I got the care that I needed.
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic usually runs behind on appointment timing. This was frustrating as I usually had to get back to my older child who was being cared for by friends during the appointments. The clinic is very accomodating about last minute appointments that are needed, which is appreciated.
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
I showed up for an appointment once and it didn't seem like the appointment was in their schedule for the day. Another time I left after being told I had miscarried and had to turn around come all the way back in to get a Rhogam injection because they failed to offer it at the time of my appointment. On another occasion I was waiting for lab results and didn't receive a call same day. I had to call in to the L&D triage after hours to get the results.
4
Doctor
Yolanda R. Smith
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
0
5
Age 30
1 IVF
Diminished Ovarian Reserve
Male Factor
Other
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Smith is not warm at the bedside and you definitely feel more like a number. UM practices as a team anyway, so all of the doctors make the decisions. They are pretty strict on following their protocols, not aggressive in treatment and more conservative. Another reviewer put, they practice more medicine than the art of medicine and I fully agree with that statement.
Strength [for University of Michigan Center for Reproductive Medicine]: Academic center connected to large hospital system Weaknesses: See many doctors over course of treatment, might only see your doctor once, very conservative on protocols, very into evidence-based medicine (i.e. not into supplements or immune protocols because little research).... Like with any clinic, the nursing staff is hit or miss. I think Delynn, Kristina, and Robin are some of the better nurses in the clinic.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
We did get pregnant with Dr. Smith but felt it was more luck than the actual protocol. Dr. Smith is not warm at the bedside and you definitely feel more like a number. UM practices as a team anyway, so all of the doctors make the decisions. They are pretty strict on following their protocols, not aggressive in treatment and more conservative. Another reviewer put, they practice more medicine than the art of medicine and I fully agree with that statement.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
I would not choose Dr. Smith, I think some of the other doctors in the same clinic have a better bedside manner.
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Very cold bedside manner. She was not personable enough for me.
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
Standard lupron protocol with birth control.
Describe your experience with your nurse at University of Michigan Center for Reproductive Medicine. (Assigned nurse: Delynn)
Like with any clinic, the nursing staff is hit or miss. I think Delynn, Kristina, and Robin are some of the better nurses in the clinic.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Strength: Academic center connected to large hospital system Weaknesses: See many doctors over course of treatment, might only see your doctor once, very conservative on protocols, very into evidence-based medicine (i.e. not into supplements or immune protocols because little research).
Describe the costs associated with your care under Yolanda R. Smith at University of Michigan Center for Reproductive Medicine.
10Kish but workup and meds covered
Describe Yolanda R. Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
UM is in more in favor of single embryo transfer.
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
Not explaining a specific step in process was concerning and caused some emotional trauma.
0
Doctor
Yolanda R. Smith
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2017 - 2018, Successful
9
10
Age 32 - 33
3 IUI
1 IVF
Donor Sperm
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
We didn't see Dr Smith that often, but when we did she was very informative and gracious with her time. She was thorough and respectful with our questions. She was also emotionally responsive when we dealt with negative cycles. ... Also, my wife and I were treated just like any other couple. ... We needed 3 IUIs before we could get IVF for insurance purposes. ... we did not expect these to work (and they did not). Dr. Smith understood this and did not try to get our hope up with each IUI, unlike our previous doctor, which was really nice!
The clinic [University of Michigan Center for Repro Med] was great! They were efficient and organized and kind and caring. The only complaint was that they made us have a counseling session because we were using donor sperm, which we had to pay for out of pocket because our insurance wouldn't cover it. It was fine but unnecessary. ... I felt like the office was timely, and all providers were willing to talk to me for add long as I needed. Also, my wife and I were treated just like any other couple.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
We didn't see Dr Smith that often, but when we did she was very informative and gracious with her time. She was thorough and respectful with our questions. She was also emotionally responsive when we dealt with negative cycles.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
At this clinic you will see nurses and ultrasound technicians more often than your doctor.
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
I felt like the office was timely, and all providers were willing to talk to me for add long as I needed. Also, my wife and I were treated just like any other couple.
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
We needed 3 IUIs before we could get IVF for insurance purposes. We had already had 9 IUIs at another office, and we did not expect these to work (and they did not). Dr. Smith understood this and did not try to get our hope up with each IUI, unlike our previous doctor, which was really nice!
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
The nursing staff was great! Everyone was very helpful, and when I called in when questions I would always get a quick and informative response.
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic was great! They were efficient and organized and kind and caring. The only complaint was that they made us have a counseling session because we were using donor sperm, which we had to pay for out of pocket because our insurance wouldn't cover it. It was fine but unnecessary.
9
Doctor
Yolanda R. Smith
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources