Zaher Merhi

New Hope Fertility Center

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Available by cell phone
Doctor personal cell phone
Medical SchoolAmerican University of Beirut
ResidencyMaimonides Medical Center
FellowshipAlbert Einstein College of Medicine
New York
4 Columbus Circle
New York, NY 10019
(212) 517-7676
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On a scale from 0-10, how likely are you to recommend Zaher Merhi to a friend?
Strongly recommend: 15%Neutral: 41%Don't recommend: 44%6.5
27 assessments
  • 15% Strongly recommend (9-10)
  • 41% Neutral (7-8)
  • 44% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
6.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
7.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
4.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend New Hope Fertility Center to a friend?
Strongly recommend: 46%Neutral: 29%Don't recommend: 25%7.5
101 assessments
  • 46% Strongly recommend (9-10)
  • 29% Neutral (7-8)
  • 25% Don't recommend (0-6)
27 assessments
6
7
Age
47
Treated
2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
6
7
Stay on top of him [Dr. Merhi], and make sure you go to monitoring 7am-9am if you need to talk with him. Other than that you're left to random Dr's or RNs sending follow up emails...is jovial, and seems knowledgeable about general IVF. But, i'm not confident that he's able to monitor each of his cases individually because of the volume. He also suggests his Ozone Sauna Treatment (Research) 2 times a week for 3 weeks...but it's an additional $1500. Dr. Merhi is nice, but nice doesn't do Individualized care as I thought would happen.
New Hope is great with being "hopeful" about their goals, protocols, volume and results. However, there have been several occasions with my care that I had to speak up in regards of the lack of clear communication, protocols not clearly communicated or explained, Not willing to try other protocols or explain why, The OR not getting proper communication before my procedure. Over billing, Labs not ordered, RX not called in, and getting a different RN who doesn't follow my case closely each week. I expressed my frustration and disappointment with several emails, and one of the sonogram techs had to pull me aside to tell me how things are done. And how to navigate to survive the process. Considering the volume, I felt like I was treated like a number Doctor Nps
Age
47
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$0 - $49K
Occupation
Writer
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
6
7
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is jovial, and seems knowledgeable about general IVF. But, i'm not confident that he's able to monitor each of his cases individually because of the volume. He also suggests his Ozone Sauna Treatment (Research) 2 times a week for 3 weeks...but it's an additional $1500. Dr. Merhi is nice, but nice doesn't do Individualized care as I thought would happen.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Stay on top of him, and make sure you go to monitoring 7am-9am if you need to talk with him. Other than that you're left to random Dr's or RNs sending follow up emails.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
New Hope is great with being "hopeful" about their goals, protocols, volume and results. However, there have been several occasions with my care that I had to speak up in regards of the lack of clear communication, protocols not clearly communicated or explained, Not willing to try other protocols or explain why, The OR not getting proper communication before my procedure. Over billing, Labs not ordered, RX not called in, and getting a different RN who doesn't follow my case closely each week. I expressed my frustration and disappointment with several emails, and one of the sonogram techs had to pull me aside to tell me how things are done. And how to navigate to survive the process. Considering the volume, I felt like I was treated like a number
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
I was never told which specific agnostic or type. Just learning this myself via research. They wanted to do Natural IVF, But I reminded them that I wanted to do Mini IVF. I started with half of Isisbloom BCPs, Monitoring, Chlomid, Letrizol and then Trigger and retrieve. I have to do more rounds of retrieval.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: She never followed up, so I asked for someone else! Jasmine)
After I asked about communication improving, they seemed to make an effort. But, went back to their old ways.
Describe your experience with New Hope Fertility Center.
Strength: Rates for unlimited monitoring good. Time to get monitored good. Ultrasound Techs Nice Volume Egg Retrievals are done in both phases including Luteal-so that no eggs get left during retrieval. The OR team very efficient, compassionate and nice. Billing Team very efficient. Weakness: Bad with communication
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Well oiled machine. Sign in, Screen Monitoring, and name appears on the list.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
A little over $6 K total, not including meds $150
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
They recommend single embryo transfer. I am not at that stage.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at New Hope Fertility Center.
Communication need to be improved. I like the rates, but not sure if I am sacrificing care.
6
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 37
Treated
2019 - 2020
Success with this Doc
?
Treatment
Diagnosis
10
10
Dr Merhi ALWAYS has treated me as a human, Remembered details about me and has been completely on top of my care at all times, even when he is not physically in the office...He has been thorough, showed me kindness and I can tell he genuinely wants us to have our baby...I would not consider myself an easy patient as I like to understand everything that is going on, ask many questions and the process can be very difficult for me He has never once made me feel rushed or like a number. He is thorough, kind, empathetic, charismatic and most importantly extremely good at dictating and adjusting the protocols needed for you to have your baby.
I have not one bad word to say about New Hope and I have (unfortunately) been a patient for a long time. as I am doing mostly natural cycle, which can take time. They are busy, clean, well located and run like a well oiled machine. Some people could feel overwhelmed at such a busy clinic but I do not at all. I am familiar with many of the staff now and it is a pleasant experience going there. Excellent daily monitoring hours.
Age
36 - 37
Treated
2019 - 2020
Success with this Doc
?
Race
European
Income
$500K+
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
10
10
How was your experience with Zaher Merhi at New Hope Fertility Center?
I have unfortunately had a long experience with some set backs trying to conceive. Dr Merhi has cared for me since day one and I struggle to imagine a better doctor. He has been thorough, showed me kindness and I can tell he genuinely wants us to have our baby. No matter how long it takes I would never want anyone else to be in charge of my care. I would not consider myself an easy patient as I like to understand everything that is going on, ask many questions and the process can be very difficult for me He has never once made me feel rushed or like a number. He is thorough, kind, empathetic, charismatic and most importantly extremely good at dictating and adjusting the protocols needed for you to have your baby.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Book in with him as soon as you can. You will not regret it. Expect that at New Hope the doctors often work as a team effort so know that even if it doesn't seem that you see him often, he is still always reviewing your results and making decisions.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Merhi ALWAYS has treated me as a human, Remembered details about me and has been completely on top of my care at all times, even when he is not physically in the office.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Many natural cycles (usually producing one eggs) Few mini ivf cycles )usually producing one-three eggs)
Describe your experience with the nursing staff.
New Hops nurses are a wonderful group of women. They are thorough and attentive and always pleasant to deal with. Sometimes it can be a challenge getting a response from them but you can always call and speak to someone or send another email and that always does the trick. They are a very busy clinic some days.
Describe your experience with New Hope Fertility Center.
I have not one bad word to say about New Hope and I have (unfortunately) been a patient for a long time. as I am doing mostly natural cycle, which can take time. They are busy, clean, well located and run like a well oiled machine. Some people could feel overwhelmed at such a busy clinic but I do not at all. I am familiar with many of the staff now and it is a pleasant experience going there. Excellent daily monitoring hours.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
I have no fertility insurance coverage so everything for me is self paying. Monitoring unlimited $800 Egg Retrieval $1250
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
SET only for tested blasts Willing to be flexible for 3 day untested embryos
10
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
2
Age
35
Treated
2019
Success with this Doc
No
Treatment
6 IUI, 2 IVF, 3 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
4
2
What he [Dr. Zaher Merhi] explained made sense but then I felt rushed into an egg retrieval that I didn’t feel confident would work considering the cycle before (my cycles are very unpredictable) they thought I had two cysts. Then 9 days later they thought they were eggs and good to retrieve and we went in and got nothing...He has great bedside manner but I am unsure that he really has the best course of action as a physician. He is willing to try unconventional things.
They [staff at New Hope Fertility Center ] don’t communicate plans well or call everything is via email...You check in and then wait for your name to show on the Tv screens and go in for blood then back out to wait for your name on the tv to see a different nurse for ultrasound and then back out to wait for the nurse (coordinator) to call you back to discuss and the doctor if he is available. I don’t like this approach it makes you feel like a number. But Dr. Merhi’s team is very responsive through their email portal.
Age
35
Treated
2019
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
6 IUI, 2 IVF, 3 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
4
2
How was your experience with Zaher Merhi at New Hope Fertility Center?
I had renewed hope after seeing him as he was confident that we could use my eggs as opposed to donor even tho my first RE at the age of 30 had told me I needed to move to donor eggs. What he explained made sense but then I felt rushed into an egg retrieval that I didn’t feel confident would work considering the cycle before (my cycles are very unpredictable) they thought I had two cysts. Then 9 days later they thought they were eggs and good to retrieve and we went in and got nothing.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
He has great bedside manner but I am unsure that he really has the best course of action as a physician. He is willing to try unconventional things.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
His team is very responsive and he has great bedside manner and remembers personal details about myself and my husband.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
He had me try a 14 day course of BC pills in an attempt to lower my FSH. The last BW I had done 2 months prior was 79. I had to stop after 11 days as I had gained 9 lbs. Coming back in after that my FSH was down to 10 and I don’t remember the last time it was that low. At the ultrasound they thought I had two cysts. I had a period. And came back in for more BW and ultrasound on CD 9 after taking estrace for 14 days and they said I was good to go and rushed me in for an egg retrieval 2 days later. Turns out as I suspected they were still the two cysts from before. So we got nothing.
Describe your experience with your nurse at New Hope Fertility Center.
I don’t like how they run their clinic. You wait for your name on a board and go in to get your blood then back out and wait for your name on a board and back into a different person for the sonogram and then back out and the nurse talks to you and the doctor if you request.
Describe your experience with New Hope Fertility Center.
The way they treat patients through a cycle. You check in and then wait for your name to show on the Tv screens and go in for blood then back out to wait for your name on the tv to see a different nurse for ultrasound and then back out to wait for the nurse (coordinator) to call you back to discuss and the doctor if he is available. I don’t like this approach it makes you feel like a number. But Dr. Merhi’s team is very responsive through their email portal.
What specific things went wrong at New Hope Fertility Center?
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
The communication was very poor. They knew I was unavailable for what would have been the next cycle and when I called with CD1 of my period while I was on a work trip and wasn’t able to come in until CD10, at that visit they decided that what they previously thoughts were cysts were follicles and that we had to come in for an egg retrieval. I got this information via email and when I called rather confused and with concerns was told that the doctor was sure. They don’t communicate plans well or call everything is via email.
4
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
8
Age
29
Treated
2019
Success with this Doc
?
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
Unexplained
5
8
Dr. Merhi was wonderful with consultation. However he did not due my retrieval, didn't follow up with me whatsoever, and basically was almost non existent throughout the process.... He is very nice but consultations with him seemed rushed. He didn't really ask questions or informed us much what was coming next. He started us off with an IUI (natural cycle) which didnt work. We moved on to Mini IVF and he never called, emailed, or followed up with me before or after IVF. At this point I dont even think I am his patient.
The clinic [New Hope Fertility Center] is amazing as a whole. The monitoring is very self explanatory and easy. You go in and wait for your name to come out in the screens, and they tell you exactly where to go. I liked the facility and the ease it has... The nursing staff there is fast and efficient. Monitoring is a breeze. If you go early youll be in and out in no time. The coordinator sometimes responds a little late but she is very nice.... The billing department is not as well ran as the nurse and sonogram staff.
Age
29
Treated
2019
Success with this Doc
?
Race
Latino, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
Unexplained
5
8
How was your experience with Zaher Merhi at New Hope Fertility Center?
He is very nice but consultations with him seemed rushed. He didn't really ask questions or informed us much what was coming next. He started us off with an IUI (natural cycle) which didnt work. We moved on to Mini IVF and he never called, emailed, or followed up with me before or after IVF. At this point I dont even think I am his patient.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Be prepared to not see him, he will not follow up with you.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was wonderful with consultation. However he did not due my retrieval, didn't follow up with me whatsoever, and basically was almost non existent throughout the process. A Dr. Zhang I believe was the one to do my IUI and my retrieval.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Dr.Merhi began with a natural IUI cycle since I already ovulate on my own. I dont know why I dont get pregnant. After it failed he didnt call me or follow up. I called the clinic and told him I wanted to do IVF which his answer was ok no problem and just sent me to a coordinator to explain meds for IVF. I was on clomid 100mg and Gonal F for about 10 days. Again, didnt see him or hear from him. Retrieval was coordinated by nurses and another RE in the clinic was the one to do the procedure.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Samantha Brown)
The nursing staff there is fast and efficient. Monitoring is a breeze. If you go early youll be in and out in no time. The coordinator sometimes responds a little late but she is very nice.
Describe your experience with New Hope Fertility Center.
The clinic is amazing as a whole. The monitoring is very self explanatory and easy. You go in and wait for your name to come out in the screens, and they tell you exactly where to go. I liked the facility and the ease it has
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was the best part of this experience. Everyone is so nice and efficient
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
IVF-4000 Medications- Gonal F and Clomid- 1500 Monitoring per month 800 IUI 800 Egg Transfer 3000 (Havent done this yet but we have to pay it soon) 750 PGS Testing per embryo... we are doing 3 embryos 2250 in total
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
The billing department is not as well ran as the nurse and sonogram staff.
5
Doctor
Zaher Merhi
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
41 - 45
Treated
2015 - 2019
Success with this Doc
Yes
Treatment
4 IUI, 7 Embryo Freezing, IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
6
7
Dr. Merhi did my transfer that resulted in my little one - so I will forever be grateful. He has a great bedside manner and is very personable and obviously he is skilled at transfers. A year or so later, when I went back to try for number two, my transfer with him did not succeed (not saying it was anything he did, could have just been the odds game). Then I decided to try to create more embryos, and had a failed attempt on a cycle. When I discussed the failed IVF attempt, he really didn't offer any tweaks or adjustments to my protocol.
One of my main criticisms of New Hope is that you don't regularly see or speak with a doctor. You mainly work with the nurses -- via email. So it feels impersonal. If you make a request and the doctor is available during monitoring, Dr. Merhi for instance would come into the room and chat with you. He is very personable and kind and treats you like a human for sure.... The relationship with the nurses at New Hope is quite odd -- mainly just via email. You hardly ever get to see them bc they are not drawing the blood or doing the sonograms. Generally difficult to get a nurse on the phone.
Age
41 - 45
Treated
2015 - 2019
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
4 IUI, 7 Embryo Freezing, IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
6
7
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi did my transfer that resulted in my little one - so I will forever be grateful. He has a great bedside manner and is very personable and obviously he is skilled at transfers. A year or so later, when I went back to try for number two, my transfer with him did not succeed (not saying it was anything he did, could have just been the odds game). Then I decided to try to create more embryos, and had a failed attempt on a cycle. When I discussed the failed IVF attempt, he really didn't offer any tweaks or adjustments to my protocol. It was kind of - it is what it is at your age. You just need to try again and maybe you will get a good egg next time. I felt like this was a bit disappointment. I'm not sure how knowledgeable he is on the various protocols and research being done in the infertility areas.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Do your research, ask a lot of questions, demand that a specific doctor follow your protocol.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
One of my main criticisms of New Hope is that you don't regularly see or speak with a doctor. You mainly work with the nurses -- via email. So it feels impersonal. If you make a request and the doctor is available during monitoring, Dr. Merhi for instance would come into the room and chat with you. He is very personable and kind and treats you like a human for sure.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini-IVF: clomid, letrozol and follistim, followed by Ovidrel as a trigger shot. For the transfer, progesterone suppositories and estrogen pills.
Describe your experience with the nursing staff.
The relationship with the nurses at New Hope is quite odd -- mainly just via email. You hardly ever get to see them bc they are not drawing the blood or doing the sonograms. Generally difficult to get a nurse on the phone. I have had it happen on a number of occasions where I receive conflicting emails info from nurses. Also it has become a big hassle to get your prescriptions called in. They email the protocol to you with your meds and you say, please call into X pharmacy and they respond "please email [insert email] regarding prescriptions." Seems like we shouldn't be worrying about this and that the calling in of prescriptions should be handled better. Caused a bit of stress for me bc I had to repeatedly follow up on prescriptions being called in.
Describe your experience with New Hope Fertility Center.
The wait time for regular monitoring and sono is pretty short -- they run like a well-oiled machine in this regard. They also have good hours 7-2, so it doesn't interfere with work too much. I do believe that the lab / embryology dept. there is quite good and the folks working in the lab are top of the game -- you can email them as well with questions and they are responsive. Herminio (in embryology) is really great and compassionate and helped us through some stressful times. I wish there was more interaction with your primary doctor - -in fact, I didn't even feel like I HAD a primary doctor at all. I sometimes felt like maybe nobody was really focusing on my protocol. Again, I did have success at New Hope in 2015/2016, and it is more recently that I've grown concerned about the level of care I am receiving. NH could potentially be a one-protocol kind of place -- not sure how customized the treatments are. The cost at New Hope is also much more reasonable than other places, so that's a plus (assuming of course you are getting the care you need and want).
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Egg retrieval & fertilization (excluding monitoring and drugs) ran around $4500 (with anesthesia). This was pretty reasonable comparatively.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Merhi transferred 2 normals for me -- ended up with one baby.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
I received conflicting information from nurses on one occasion, which was disconcerting. I also had trouble getting prescriptions called in.
6
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Zaher Merhi at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
7
Dr Merhi is trying a more natural approach. I am currently on estradiol. He also had me take hgh for an 6 week period. Also he provide me with a free trial of ozone therapy for 8 weeks. I also had an ovarian rejuvenation done as well. ... Dr Merhi was the first doctor in a long time to try to use my own eggs. I was initially going to him for the egg donor program and he told me to try with my own eggs first.
Billing sucks, they [New Hope Fertility Center] don’t get back to you ever. You literally have to harass them. Communication with the nursing staff isn’t the greatest. But the clinic is a well oil machine in a good way. You can be in and out of monitoring in 30 to 45 mins which is great for people who have to work. Very clean facility and the staff is nice. It’s very conveniently located too.
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
7
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi was the first doctor in a long time to try to use my own eggs. I was initially going to him for the egg donor program and he told me to try with my own eggs first. When you are with Dr. Merhi he gives you his undivided attention. He answer all your questions and is very personable. He has great bed side manner and makes you feel very comfortable. But yes there is a but.... here are my dislikes... His email response could be better and yes I understand they are busy but isn’t that a part of your job. Also I went two months without seeing him at any of my monitoring although he would provide instructions via email. I am currently still being treated by him so let’s see. I will give another review when everything is completed.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Email! Email! Email! Would be your best form of communication with him.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
I wouldn’t say Mr.Merhi treated me like a number but more like the clinic. Dr Merhi always addresses me by my first time each time he see me.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Dr Merhi is trying a more natural approach. I am currently on estradiol. He also had me take hgh for an 6 week period. Also he provide me with a free trial of ozone therapy for 8 weeks. I also had an ovarian rejuvenation done as well. After six month of not ovulating I finally ovulated two eggs but the second one was too small. They received one egg and that a lot because the first time I had egg retrieval I had no eggs. But my embryo did not make it to blastocyst. I am now back for my second go at it and it has been 5 months since my last egg retrieval.
Describe your experience with the nursing staff.
Sometimes the provide incorrect instructions or dose mix ups and drug mix up. Also I received my email really late in the day
Describe your experience with New Hope Fertility Center.
Billing sucks, they don’t get back to you ever. You literally have to harass them. Communication with the nursing staff isn’t the greatest. But the clinic is a well oil machine in a good way. You can be in and out of monitoring in 30 to 45 mins which is great for people who have to work. Very clean facility and the staff is nice. It’s very conveniently located too.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
No complaints
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Fairly reasonable
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Didn’t get to the point
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
The doses amount was translated in units instead of mg. Also type of pill I am taking her mixed up sometimes. But they do have an emergency number too call
7
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Zaher Merhi at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
42
Treated
2019
Success with this Doc
?
Treatment
2 IUI, 2 IVF, 4 Egg Freezing, 2 Embryo Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
7
8
Dr. Merhi is confident and cheerful and I can truly appreciate that feeling of optimism. He did one of my retrievals and it was so painful, but that was perhaps due to a follicule being, as he put it candidly, “in China”. I don’t interact with him as much as I’d like. I really would love more phone calls but I do feel I can assertively seek him out and will be ensured a response.
New Hope is a bustling and big clinic. ... I wish that someone had provided a personal orientation to the clinic! It’s so hard to navigate these places under high stress and alone. I didn’t understand processes and felt overwhelmed by self advocacy and confusion. ... Nursing staff is more communicative through the patient portal. ... I’d love a counselor to be on staff permanent and as a feature of care for the patient.
Age
42
Treated
2019
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF, 4 Egg Freezing, 2 Embryo Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
7
8
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is confident and cheerful and I can truly appreciate that feeling of optimism. He did one of my retrievals and it was so painful, but that was perhaps due to a follicule being, as he put it candidly, “in China”. I don’t interact with him as much as I’d like. I really would love more phone calls but I do feel I can assertively seek him out and will be ensured a response.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Prepare yourself for a big clinic. Alter your expectations if you think this will be a more personal exchange. I am having a very different experience than I had with Dr. Davis of RMA but I believe in the clinic’s competence.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
New Hope is a bustling and big clinic. I had come from an experience with Dr. Joseph Davis at RMA which was intimate and human to human. Dr. Davis left his practice and since I had frozen eggs with NHFC, I am now with Dr. Merhi. I really appreciate his cheerful optimism and true willingness to try with me. Although the place is high paced and run like a machine, I feel confidence in the practice.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Initially, I went in to freeze eggs. Dr. Merhi suggested I fertilize them as he instructed embryos had better survivability. My status with my partner did not allow the confidence to move ahead so I froze eggs. I tried, several months later (after my relationship ended) two donor sperm IUIs (one with Dr. Davis-RMA and one with Merhi’s staff). IUI was unsuccessful and I wasn’t thrilled that the Merhi’s clinic kept me waiting, delayed in the reception area bc of some administrative error. I made a written comment but did not receive a reply. Now, I’ve moved on to create one embryo and one mosaic embryo. I am on the verge of meeting with my doc to talk about the viability of the mosaic. I am surprised I wasn’t told about mosaics in my first fertilization round / genetics testing, but Merhi says that it wasn’t available then.
Describe your experience with the nursing staff.
Nursing staff is more communicative through the patient portal. I was slow to understanding this and therefore felt frustration when I wasn’t getting phone calls. Generally the staff is kind, one junior doctor (a female) is not compassionate.
Describe your experience with New Hope Fertility Center.
I wish that someone had provided a personal orientation to the clinic! It’s so hard to navigate these places under high stress and alone. I didn’t understand processes and felt overwhelmed by self advocacy and confusion.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Generally, these guys are a well-oiled machine. Only once, after many monitoring experiences that went well, did they have an admin issue and make me wait even though I had been cleared by Finance! The nurses providing the sonograms are generally nice and competent.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Insurance is mercifully covering monitoring (I still pay $40 copay). The genetics tests is expensive $2-$5K. The retrievals are $1500-2000.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Merhi will move one at a time. Although, and I will find out, he may move 1 normal and 1 mosaic together.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at New Hope Fertility Center.
My issue is one of communication. In a high stress time, I really need someone to sit with me and speak clearly, explaining my options. I’ve gotten much savvier in this process, but the stress was tough. I’d love a counselor to be on staff permanent and as a feature of care for the patient.
7
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, PCOS
8
8
Dr Merhi is kind, communicative and responsive. He always gave me information directly l, and at times bluntly, but emphasized his belief that we will have success.... Dr Merhi is thoughtful, on top of the latest developments in the field, willing to think outside the box and incredibly supportive. He is very responsive to emails and always made time for me when I asked either via phone or in person. He even dropped everything he was doing on one day to perform an emergency retrieval after my first retrieval didn’t go as planned. He’s been able to adjust along the way while remaining very positive
Nice facility where treatment is MUCH more affordable than other NYC area facilities. They [New Hope Fertility Center] bill as you go, so you don’t have to plunk down the full cycle costs when you start. Very flexible monitoring hours - 7am - as late as 2pm some days. It can be a bit of a factory at times, and there have been a few days where I’ve had to wait 45-60 min for monitoring.... Limited contact with my assigned nurse. The nurses generally communicate via email which is convenient, though it can be very difficult to get someone on the phone at times.
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, PCOS
8
8
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi is thoughtful, on top of the latest developments in the field, willing to think outside the box and incredibly supportive. He is very responsive to emails and always made time for me when I asked either via phone or in person. He even dropped everything he was doing on one day to perform an emergency retrieval after my first retrieval didn’t go as planned. He’s been able to adjust along the way while remaining very positive - almost disconcertingly so at times. Very satisfied with him.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Be persistent. He will make time for you but you need to stay in front of him or connect with his coordinator to get on his schedule. He is very busy so don’t be afraid to push!
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Merhi is kind, communicative and responsive. He always gave me information directly l, and at times bluntly, but emphasized his belief that we will have success.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF (clomid, letrozole, 150 follistim) Conv IVF (clomid, letrozole, 225 follistim)
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: MeiDan)
Limited contact with my assigned nurse. The nurses generally communicate via email which is convenient, though it can be very difficult to get someone on the phone at times.
Describe your experience with New Hope Fertility Center.
Nice facility where treatment is MUCH more affordable than other NYC area facilities. They bill as you go, so you don’t have to plunk down the full cycle costs when you start. Very flexible monitoring hours - 7am - as late as 2pm some days. It can be a bit of a factory at times, and there have been a few days where I’ve had to wait 45-60 min for monitoring.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring hours are very flexible here. Weekdays are 7am - 2pm, weekends are 7am - 12pm which was huge selling point for me. Scans are done by techs and not MDs. Some of were much better than others but nearly all were quite competent.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Consult $350 Unlimited monitoring for 30 days - $800 Retrieval + ICSI + freezing + PGS - 4000
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
He prefers PGS tested blasts, eSET but is very open to multiple transfers of day 3 or mosaic embryos.
8
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Zaher Merhi at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
41
Treated
2018
Success with this Doc
No
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
0
0
Dr Merhi did not even recognize me when I saw him in the clinic after the first initial consultation. When the transfer ended in a chemical pregnancy, he did not reach out to discuss next steps or share condolences. During the initial consultation he assured us that he would be the only doctor performing any procedures (transfer, water sono, practice transfer) on me. He didn't care to tell me the week before my transfer that he was not going to be in the clinic. Neither did he return my email after he returned to the clinic (which was after my transfer).
The clinic's [New Hope Fertility Center's] environment is very nice, calm and bright with daylight. There is a big electronic screen that shows you when your turn is up. The office is also conveniently located across the street from a subway stop. The appointments with their doctors are always over 1 hour wait. NO RESPECT for patient's time. When you ask where the doctor is, they tell you the doctor is in the OR.
Age
41
Treated
2018
Success with this Doc
No
Race
East Asian
Income
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
0
0
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi was very warm and provided a lot of details on the day of the initial consultation. He peppered us with follow up emails after the initial consultation. I never saw him in my morning monitoring appointments and he didn't contact me about the transfer, before or after.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Find a different doctor.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Merhi did not even recognize me when I saw him in the clinic after the first initial consultation. When the transfer ended in a chemical pregnancy, he did not reach out to discuss next steps or share condolences. During the initial consultation he assured us that he would be the only doctor performing any procedures (transfer, water sono, practice transfer) on me. He didn't care to tell me the week before my transfer that he was not going to be in the clinic. Neither did he return my email after he returned to the clinic (which was after my transfer).
Describe your experience with the nursing staff.
The team of nurses were always prompt to send my monitoring results with instructions. Any questions I send they always respond within a day or 12 hours.
Describe your experience with New Hope Fertility Center.
The clinic's environment is very nice, calm and bright with daylight. There is a big electronic screen that shows you when your turn is up. The office is also conveniently located across the street from a subway stop. The appointments with their doctors are always over 1 hour wait. NO RESPECT for patient's time. When you ask where the doctor is, they tell you the doctor is in the OR.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
$3800 for FET. $350 for initial consultation. $500 for water sono.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
New Hope only transfers 1 embryo at a time.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
0
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
41
Treated
2018
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
0
0
Talking to Dr. Merhi for our inital consultation, he was fantastic. Warm, personable and seemed to be very confident. After that, I was basically handed off to nurses and not allowed to speak to the Doctor anymore. ...They push you into not having anesthesia during the egg retrievals at New Hope. I pushed back initially, explaining that my ovaries had a tendency to hide, and that was uncomfortable with just getting an ultrasound. But I trusted them, and did the procedure with only a uterine local. It was traumatizing. They had to bring in a nurse from the other room to push on my stomach to get to my ovary. The constant filling my uterus with liquids made me think of an abortion, which is not what you want to be thinking of when the doctor is retrieving your eggs.
The lobby is nice [at New Hope Fertility Center], and they seem to be well organized on the surface. But they are flashy with no substance. The nursing staff is disorganized, with too many cooks in the kitchen. You have to just know what to do. You wait for your name to flash on the screen to get bloodwork done (it says your chair number). Then you go back to the waiting room to wait for your name & the ultrasound room. To go to the ultrasound room, you walk through the bloodwork area and through a bunch of nurses, who say nothing to you. They do your ultrasound and just leave. Very impersonal, you're just a number.
Age
41
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
0
0
How was your experience with Zaher Merhi at New Hope Fertility Center?
They push you into not having anesthesia during the egg retrievals at New Hope. I pushed back initially, explaining that my ovaries had a tendency to hide, and that was uncomfortable with just getting an ultrasound. But I trusted them, and did the procedure with only a uterine local. It was traumatizing. They had to bring in a nurse from the other room to push on my stomach to get to my ovary. The constant filling my uterus with liquids made me think of an abortion, which is not what you want to be thinking of when the doctor is retrieving your eggs. They told me it would take 5 minutes, it was closer to 30. Dr. Merhi took a break, as I was in so much pain. He said there were two eggs that he could get to, and I said to just keep going (now I realize that they should have stopped. I was crying and very upset). They kept going, and Dr. Merhi kept apologizing. The egg quality was bad, so neither eggs got past the operating room.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Dr. Merhi seems like a very nice person, but DO NOT GO TO THIS CLINIC. What they do and what they say are two very different things.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Talking to Dr. Merhi for our inital consultation, he was fantastic. Warm, personable and seemed to be very confident. After that, I was basically handed off to nurses and not allowed to speak to the Doctor anymore. Plus, the waiting room is like an upscale DMV.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
He wanted to do mini-IVF, as I have low ovarian reserve. First cycle, birth control pills, then half a clomid for 7 days. Second (cancelled) cycle, birth control pills and 1/4 clomid for 7 days. He said that my previous clinic had been "overfeeding" my eggs, and he'd had much success with this method. No results produced whatsoever.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Samantha, Joanna, Laura, Iris, etc)
Disorganized and awful. The nurses (there are more than I can keep track of) all send you different emails. You ask them a question and the all give you different answers because there's no communication.
Describe your experience with New Hope Fertility Center.
The lobby is nice, and they seem to be well organized on the surface. But they are flashy with no substance. The nursing staff is disorganized, with too many cooks in the kitchen. You have to just know what to do. You wait for your name to flash on the screen to get bloodwork done (it says your chair number). Then you go back to the waiting room to wait for your name & the ultrasound room. To go to the ultrasound room, you walk through the bloodwork area and through a bunch of nurses, who say nothing to you. They do your ultrasound and just leave. Very impersonal, you're just a number.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It felt like an upscale DMV. You checked in, and waited to see your name come up on a TV screen in the lobby that sent you to bloodwork or the ultrasound room.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
It was covered by my insurance.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
The reason why we went there - they bank embryos. I'd previously only done fresh cycles, and it wasn't working. They do multiple embryo transfer, but I think that was because of my age.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
They would tell me things at the very last minute (5pm when my pharmacy is closed and expect me to be able to get fertility medication). They would say "You have your trigger shot?" when it was never ordered.
0
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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- Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
8
Dr. Merhi explains everything very clearly and is always happy to speak with me or email with me whenever I have questions or concerns. He's a little bougie, but always friendly & kind. He does research once a week, which I like. He's paying attention to all the latest research.... He used birth control pills to prep cycles. He, like the other doctors at New Hope, is comfortable with low or no dose protocols. I also used clomid at the beginning of cycle a few times. I've never made more than 6 eggs tops, but that's fine there. They aim for quality over quantity, which fits my body better than traditional treatments.
Unlike other clinics that have limited monitoring hours, New Hope offers monitoring from 7am - 2pm, which is great. I have definitely felt like a number there, but sometimes that's fine. Sometimes I just want to get in & out as fast as possible. The best days I was done in 20 min. The worst I wasn't properly input into the system and waited over an hour just to get the blood draw. Many of the doctors are not native English speakers and some have challenging accents. I appreciate that this clinic is independent and values new research.
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
8
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi explains everything very clearly and is always happy to speak with me or email with me whenever I have questions or concerns. He's a little bougie, but always friendly & kind. He does research once a week, which I like. He's paying attention to all the latest research.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Be clear about your priorities. Dr. Merhi will make best efforts to accommodate.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi always found time to speak with me whenever I asked. And he always responded to my emails quickly. I felt like my protocols were always specific to me and they never tried to fit me into a general protocol. Most of the nurses are great. Not every day was perfect but most were just fine and efficient.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
He used birth control pills to prep cycles. He, like the other doctors at New Hope, is comfortable with low or no dose protocols. I also used clomid at the beginning of cycle a few times. I've never made more than 6 eggs tops, but that's fine there. They aim for quality over quantity, which fits my body better than traditional treatments.
Describe your experience with the nursing staff.
Many are great. Some are more chatty & personable than others. New Hope does a lot of monitoring, so I definitely had favorites. I have found the post retrieval nurses to be my least favorite. They are inattentive & occasionally rude. This may be due in part to a language barrier and cultural differences.
Describe your experience with New Hope Fertility Center.
They see a lot of people. Unlike other clinics that have limited monitoring hours, New Hope offers monitoring from 7am - 2pm, which is great. I have definitely felt like a number there, but sometimes that's fine. Sometimes I just want to get in & out as fast as possible. The best days I was done in 20 min. The worst I wasn't properly input into the system and waited over an hour just to get the blood draw. Many of the doctors are not native English speakers and some have challenging accents. I appreciate that this clinic is independent and values new research.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It's fairly well-oiled machine. Some days were better than others. Some times of day are better than others too.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
The cost is significantly less than the other clinics we looked at. The procedures are less costly and they prescribed fewer medications at lower doses.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Merhi is very against multiple embryo transfer.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at New Hope Fertility Center.
Twice I didn't get an email with my instructions and had to call and hunt someone down to give me the info. On the other hand, they once went out of their way to help me get a prescription quickly so I could travel.
8
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Zaher Merhi at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
Dr.Merhi, was so passionate, and positive, and that was one of the main factors, that made me continue with him... Dr.Merhi, used the minimal stimulation technique, and that was one of the very big pitfalls, other fertility doctor stick to, and even when the 1st cycle, did not work, Dr.Merhi, added the steroid and aspirin... Dr.Merhi, showed us, detailed studies, that it's in the best interest of the mother and the baby to have single embryo transfer, and we agreed.
The clinic [New Hope Fertility Center] have these big boards to tell each patient, were they need to go, for US, or blood work, every one is so organized, and empathetic, and makes you feel home, and they ban any one to talk over the phone, which is great, as there is a dedicated area where you can use your cell phone, and a small as it may seem, they make sure, always, coffee and crackers, are available, and well taken care of, basically you never feel that you are not attended to
Age
34
Treated
2018
Success with this Doc
Yes
Race
Middle Eastern
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 5 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr.Zaher Merhi @ nhfc, was really empathetic, and knew exactly what I was going through, and I will not name the institutions, I've been to, but 2 big institutions in New York, and one in Michigan,and one of the doctors there told me, you can start thinking about "Menopause", and am only 32yrs old, and none of them had the time, or the ambition, even to continue, but here in New Hope, they used the minimal stimulation, and everyone in the clinic was extremely positive, encouraging, sympathetic, and they never let you down, and keep going on, needless to say, they make you pay only procedure by procedure, and whatever can be billed to your insurance they will do so, not like any other fertility center, to which we have been in 3 before, where they want you to pay in full in advance. Dr.Zaher Merhi, had the best attitude, with great knowledge, and with his attitude, everything was possible. I would recommend him to anyone, with no reservation whatsoever.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
If you have a problem with fertility, please do not shop around, big names can fool you sometimes, go to Dr.Zaher Merhi
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr.Merhi, was so passionate, and positive, and that was one of the main factors, that made me continue with him
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Dr.Merhi, used the minimal stimulation technique, and that was one of the very big pitfalls, other fertility doctor stick to, and even when the 1st cycle, did not work, Dr.Merhi, added the steroid and aspirin
Describe your experience with the nursing staff.
The Nursing staff, were compassionate, positive, very responsive, and makes you always feel, that things will work
Describe your experience with New Hope Fertility Center.
The clinic have these big boards to tell each patient, were they need to go, for US, or blood work, every one is so organized, and empathetic, and makes you feel home, and they ban any one to talk over the phone, which is great, as there is a dedicated area where you can use your cell phone, and a small as it may seem, they make sure, always, coffee and crackers, are available, and well taken care of, basically you never feel that you are not attended to
Describe your experience with your monitoring appointments at New Hope Fertility Center.
They were very convenient and easy to know
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
They were quite reasonable, and definitely lower compared to peers
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr.Merhi, showed us, detailed studies, that it's in the best interest of the mother and the baby to have single embryo transfer, and we agreed.
10
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
8
Age
43 - 44
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI, 3 IVF, Egg Freezing
Diagnosis
8
8
Dr Mehri was always familiar with my case and what was going on when we spoke. He was personable and empathetic.... He was friendly, personable, and cared about me as a patient. Flexible and willing to try things that I wanted, even when he didn’t think they would make a difference. Very responsive to emailed questions.... [Protocols] Mini ivf - 150 gonal F, 50 clomid, 2.5 letrazole. Goal was quality over quantity.... 1 PGS embryo. Multiple embryos if untested.
Bloodwork and ultrasound nurses [New Hope Fertility Center] were very pleasant. There were some communication issues (protocol mix up) when emailing with nurses for instructions.... Very efficient monitoring system. Never waited longer than 1/2 hour for monitoring. Great monitoring hours (7am to 1pm). Not all patients opt for general anesthesia (most do local). I did general and the anesthesiologist that they hire from an outside agency
Age
43 - 44
Treated
2018 - 2019
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 3 IVF, Egg Freezing
Diagnosis
8
8
How was your experience with Zaher Merhi at New Hope Fertility Center?
He was friendly, personable, and cared about me as a patient. Flexible and willing to try things that I wanted, even when he didn’t think they would make a difference. Very responsive to emailed questions.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
make sure you request that he (and not the general team) follows your case.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Mehri was always familiar with my case and what was going on when we spoke. He was personable and empathetic.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini ivf - 150 gonal F, 50 clomid, 2.5 letrazole. Goal was quality over quantity.
Describe your experience with the nursing staff.
Bloodwork and ultrasound nurses were very pleasant. There were some communication issues (protocol mix up) when emailing with nurses for instructions.
Describe your experience with New Hope Fertility Center.
Very efficient monitoring system. Never waited longer than 1/2 hour for monitoring. Great monitoring hours (7am to 1pm). Not all patients opt for general anesthesia (most do local). I did general and the anesthesiologist that they hire from an outside agency was late which caused my retrieval to be delayed by 45 minutes and caused me a lot of anxiety.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
An efficient well oiled machine. Your first name appears on tv monitors in the large waiting room letting you know when to go back for bloodwork, ultrasound, or billing dept.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
$4000 for a retrieval freeze all cycle plus $800 for 1 month of monitoring.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
1 PGS embryo. Multiple embryos if untested.
8
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
43 - 44
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI, 9 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
8
9
Dr. Merhi, as my main physician, always made me feel well cared for... was exceedingly optimistic, while also being realistic. He was compassionate and usually patient with my questions. He was committed to my care despite my age (43 at the time we started treatment)...Mini-IVF. Considered more effective in women my age (43 at the time of treatment)...at his clinic, they had an on call system and I never knew which doctor I would see on which day.
Approximately $5,000 per mini-IVF cycle [at New Hope Fertility Center]....You have to be proactive as a patient and do your research and ask lots of questions. I saw many different doctors and nurses, which was fine because they were all good, but it very much felt like I was on an IVF conveyor belt. An wonderful, effective conveyor belt, because I did end up pregnant at 44 and now have an amazing baby!
Age
43 - 44
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 7 Docs
Treatment
1 IUI, 9 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
8
9
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was exceedingly optimistic, while also being realistic. He was compassionate and usually patient with my questions. He was committed to my care despite my age (43 at the time we started treatment).
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Ask lots of questions and request to see Dr. Merhi for consults and updates between cycles.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi, as my main physician, always made me feel well cared for, but at his clinic, they had an on call system and I never knew which doctor I would see on which day.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini-IVF. Considered more effective in women my age (43 at the time of treatment).
Describe your experience with the nursing staff.
Competent and efficient.
Describe your experience with New Hope Fertility Center.
New Hope is a large clinic with a ton of patients and many doctors, and a very strong embryology department, which is really the most important thing. They were committed to my care despite my age (43) and didn't discriminate to protect their stats. They are very good at what they do, but there is very little hand-holding or bedside manner. You have to be proactive as a patient and do your research and ask lots of questions. I saw many different doctors and nurses, which was fine because they were all good, but it very much felt like I was on an IVF conveyor belt. An wonderful, effective conveyor belt, because I did end up pregnant at 44 and now have an amazing baby!
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Very efficient, but also very impersonal.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Approximately $5,000 per mini-IVF cycle. We dod 9 cycles.
8
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
PCOS, Unexplained
8
8
Dr Merhi was always pleased to see us. He explained with many details and examples about all procedures and risks. He was very positive and willing to help us with any doubt or questions we had. We never felt rushed to do any procedure and he was very patient listening to us.... First we tried several cycles just being monitored for ovulation. Then we were suggested to take Clomid and letrozol 2.5 and we got pregnant with triplets!
[At New Hope Fertility Center] Results are efficient and accurate. Their forms and systems are very clear and easy to follow. As a new patient always ask questions to any staff and they will kindly help out. At time is very hectic due to the hours and you might feel rushed specially when having sonogram, but they’ll explain all they’re doing so you can leave satisfied.... Costs were reasonable. Even though My insurance covered, they have plans to help out.
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
Yes
Race
Latino
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
PCOS, Unexplained
8
8
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi was always pleased to see us. He explained with many details and examples about all procedures and risks. He was very positive and willing to help us with any doubt or questions we had. We never felt rushed to do any procedure and he was very patient listening to us.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Ask questions, be honest and sincere and Dr Merhi will help you the best he can. He’s very knowledgeable and will follow up with you along the way.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
I was always called by my name and Dr Merhi always replied my emails promptly giving me detailed explanation of what I asked.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
First we tried several cycles just being monitored for ovulation. Then we were suggested to take Clomid and letrozol 2.5 and we got pregnant with triplets!
Describe your experience with the nursing staff.
Quick and efficient! Very friendly and helpful.
Describe your experience with New Hope Fertility Center.
Results are efficient and accurate. Their forms and systems are very clear and easy to follow. As a new patient always ask questions to any staff and they will kindly help out. At time is very hectic due to the hours and you might feel rushed specially when having sonogram, but they’ll explain all they’re doing so you can leave satisfied.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Costs were reasonable. Even though My insurance covered, they have plans to help out.
8
Doctor
Zaher Merhi
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
1
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
1
1
I've never felt more like a number than at the clinic with Dr. Merhi. I literally met him one time while walking in the door to the procedure room to do my egg retrieval....He was fine as a doctor, seems knowledgeable. But very very unpersonable. I was honestly very disappointed in the care I received. And he did not even do our Embryo transfer. Just honestly was really disappointed overall with the care that I received from him
Most of them did not speak very good English, they were very hard to understand, and they didn't understand me very well either. They [staff at New Hope] were very very unpersonable, and very very uncompassionate. The language barrier was a huge problem, but their lack of caring and concern was almost worse... My husband and I were treated like strangers, outsiders... Honestly more like cattle being loaded on a train than human beings trying to have a baby.
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
1
1
How was your experience with Zaher Merhi at New Hope Fertility Center?
He was fine as a doctor, seems knowledgeable. But very very unpersonable. I was honestly very disappointed in the care I received. And he did not even do our Embryo transfer. Just honestly was really disappointed overall with the care that I received from him
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Try someone else.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
I've never felt more like a number than at the clinic with Dr. Merhi. I literally met him one time while walking in the door to the procedure room to do my egg retrieval.
Describe your experience with the nursing staff.
Most of them did not speak very good English, they were very hard to understand, and they didn't understand me very well either. They were very very unpersonable, and very very uncompassionate. The language barrier was a huge problem, but their lack of caring and concern was almost worse.
Describe your experience with New Hope Fertility Center.
Very few of the employees including the doctors spoke very good English, the culture and language differences were huge barrier in my opinion. My husband and I were treated like strangers, outsiders... Honestly more like cattle being loaded on a train than human beings trying to have a baby.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
5
Age
34
Treated
2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
5
5
[Dr. Zaher Merhi is] Good at follow up and full of passion. But he seems little pushing us to start 1st cycle even though medication and genetic testing stuff are not ready. He is also super optimistic but i am not sure that was his personality or being realistic.
[New Hope Fertility Center is in a] convenient location, flexible monitoring time, staff are friendly. Weakness are some time they are little careless when it comes to treatment/ medication/ testing. Billing department is so difficulty to communicate...mini ivf total cost $1500 with medication...[Dr. Merhi is] Good at follow up and full of passion. But he seems little pushing us to start 1st cycle even though medication and genetic testing stuff are not ready. He is also super optimistic but i am not sure that was his personality or being realistic.
Age
34
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
Fertility Medications
Diagnosis
5
5
How was your experience with Zaher Merhi at New Hope Fertility Center?
Good at follow up and full of passion. But he seems little pushing us to start 1st cycle even though medication and genetic testing stuff are not ready. He is also super optimistic but i am not sure that was his personality or being realistic.
Describe your experience with New Hope Fertility Center.
convenient location, flexible monitoring time, staff are friendly. Weakness are some time they are little careless when it comes to treatment/ medication/ testing. Billing department is so difficulty to communicate.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
mini ivf total cost $1500 with medication
5
Doctor
Zaher Merhi
Communication
Compassion
Explained risks
Frequency seen during appointments
5
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
9
Dr. Merhi was always attentive and made time to answer all my questions. While monitoring can feel more like a number, I always knew Dr. Merhi was behind my care and available to speak... is a wonderful and caring doctor. He made a very emotional and upsetting process more accessible and lowered my stress. He always made time to explain things, I would wholeheartedly recommend him!
There is a lot of people that go through the clinic [New Hope Fertility Center], so the nurses sometimes got things wrong. You definitely have to stay vigilant about your care at any clinic you go to...The monitor hours at New Hope are really great! I found it really hard in my previous clinic to only have monitoring hours early morning, but New Hope has until 2pm and are usually pretty quick. Don't get thrown off at the New Agey decor, it's a great place, plus great location.
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
9
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is a wonderful and caring doctor. He made a very emotional and upsetting process more accessible and lowered my stress. He always made time to explain things, I would wholeheartedly recommend him!
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Ask lots of questions.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was always attentive and made time to answer all my questions. While monitoring can feel more like a number, I always knew Dr. Merhi was behind my care and available to speak.
Describe your experience with New Hope Fertility Center.
The monitor hours at New Hope are really great! I found it really hard in my previous clinic to only have monitoring hours early morning, but New Hope has until 2pm and are usually pretty quick. Don't get thrown off at the New Agey decor, it's a great place, plus great location.
What specific things went wrong at New Hope Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Lost or damaged samples
Describe the specific things that went wrong at New Hope Fertility Center.
There is a lot of people that go through the clinic, so the nurses sometimes got things wrong. You definitely have to stay vigilant about your care at any clinic you go to.
10
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
44 - 48
Treated
2016 - 2020
Success with this Doc
Yes
Treatment
6 IUI, 5 IVF, Donor Eggs, Donor Sperm
Diagnosis
10
10
The plan [with Dr. Merhi] was to use my own eggs w/ donor sperm...with Dr. Merhi, I began to feel supported and listened to. I began to realize I that if I brought more to the table (the right questions, etc.), he took the time with me, too, to explain things more clearly. When it came the for the egg retrievals, it was ONLY Dr. Merhi's that I felt ZERO pain. The other Dr.'s techniques, etc., I had a lot of pain during the procedures - no joke. After all the cycle efforts using my own eggs (always MY decision to make), I am the one who came to the hard realization that perhaps my eggs weren't viable. I took a break (mid-2017 to Fall 2019). When I returned to my efforts, I came in already knowing I was going to use a donor for eggs (& donor sperm). I o
Some of the blood drawers [at New Hope Fertility Center] weren't great (read: painful needle insertion!), and others - I felt nothing! Some of the sonogram technicians (NOT nurses) liked to pretend they really new a lot about medical needs/advice - which was not great for a "newbie" like me in the beginning of my journey...I received 2 conflicting emails from two different nurses. I wrote back immediately letting them know of the different info., and they got back to me right away with the corrected info...Sometimes - the billing dept. can be a bit cold and treat you like a number. I recommend taking care of billing stuff before the day of a major procedure (IUI, egg retrieval, IVF transfer, hysteroscopy, etc.). It can be a bit unnerving to deal with billing dept. the day of those emotional procedures. If your name com
Age
44 - 48
Treated
2016 - 2020
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
6 IUI, 5 IVF, Donor Eggs, Donor Sperm
Diagnosis
10
10
How was your experience with Zaher Merhi at New Hope Fertility Center?
Any time I asked to see Dr. Merhi, I was scheduled in and able to do so. Only once was he not there and so his team scheduled a phone consult appt with him and he called the very next day. I specifically requested him to be the Dr. to perform my last/most recent IVF transfer with donor egg and sperm, and he made sure to schedule me with respect to his availability. He left no stone unturned to give me all the meds, scheduled appt.'s, consults, etc., to make sure we succeeded this time! I feel he took no issue with my age (47) and was 100% on my team with absolute assuredness we would succeed. If I had any questions, he would slowly spell everything out for me in a respectful way...even drawing pictures/charts for me in his office. We did succeed and he was genuinely SO happy for me!
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Ask in the beginning what days Dr. Merhi is at the office location you prefer. He goes to two (I think) different locations every week. Be bold with requesting exactly what you need and ask every question you have! Make sure you ask to specifically meet with him. When you do monitoring during their daily hours (7am-12pm), I would get there on the earlier side if you hope to catch Dr. Merhi after your meetings with bloodwork/sonograms. It helps if you do your own research and have specific questions for him re: your own protocol and needs.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
With Dr. Merhi, I felt listened to and respected. I felt he took the time (never rushing) with me to help me really understand every step. He helped me feel like no question was too "dumb" and he was very positive and encouraging. I read folks' energy very well and he was very sincere with me. He was not in it for the money and taking me for a ride. I felt supported and nurtured.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
I started at New Hope FC in 2016! I met with whomever whenever they were available as I had no idea what I was doing nor what to expect. For a while, I felt I was just a number and on an assembly line. That is, until I met with Dr. Merhi. I started in 2016 with mini-IVF protocol. The plan was to use my own eggs w/ donor sperm. I'll skip the methods used by some of the Dr.'s & go right to Merhi. The meds used for cycles, etc., were pretty much the same w/ all Dr.'s I was using along the way. However, with Dr. Merhi, I began to feel supported and listened to. I began to realize I that if I brought more to the table (the right questions, etc.), he took the time with me, too, to explain things more clearly. When it came the for the egg retrievals, it was ONLY Dr. Merhi's that I felt ZERO pain. The other Dr.'s techniques, etc., I had a lot of pain during the procedures - no joke. After all the cycle efforts using my own eggs (always MY decision to make), I am the one who came to the hard realization that perhaps my eggs weren't viable. I took a break (mid-2017 to Fall 2019). When I returned to my efforts, I came in already knowing I was going to use a donor for eggs (& donor sperm). I only requested Dr. Merhi (after prior experiences w/ other Dr.'s there). Full disclosure: after the time away, new Dr.'s were there as well. I have NO idea how some of them are. I can only attest to my comparison of Dr. Merhi with about 4 others there. I ONLY worked with Dr. Merhi this time around. And - to GREAT SUCCESS!! I am pregnant...1st trimester almost over. :-)
Describe your experience with the nursing staff.
It took many, many visits to realize who my favorites were, honestly. Some of the blood drawers weren't great (read: painful needle insertion!), and others - I felt nothing! Some of the sonogram technicians (NOT nurses) liked to pretend they really new a lot about medical needs/advice - which was not great for a "newbie" like me in the beginning of my journey. Make sure you are talking to a NURSE when you have questions. Also - if you get the feeling the nurse does not know the answer, ASK for a meeting with Dr. Merhi! Also- Dr. Merhi has a specific nurse team! Ask for the Merhi-Nurse Team email for emails communications (merhisupport@...). I definitely had my favorite nurses there. Sometimes, the nurses' lines re: my specific protocol were crossed and I had to confirm something 2 or 3 times with DIFFERENT nurses before getting Dr. Merhi's actual correct answer. This was mostly through several email exchanges and strategically CC'ing different nurses. Never apologize for needing an answer if you feel you're not getting what you need. Call! Email! Again, some nurses are way more experienced and clearly-spoken than others. You'll start to realize as you go along. Never hesitate to ask for a meeting with Dr. Merhi if you really need.
Describe your experience with New Hope Fertility Center.
You can feel assured that the Dr.'s at this clinic all know the latest techniques and strategies for protocol for each person's needs. There's a chance you'll feel a bit like you are on an assembly line at first. I can't stress enough - make your voice heard! Ask questions, and if someone doesn't know the answer, make a consult appt. with your chosen Dr. there. In my case, I chose Dr. Merhi - hands down. Sometimes - the billing dept. can be a bit cold and treat you like a number. I recommend taking care of billing stuff before the day of a major procedure (IUI, egg retrieval, IVF transfer, hysteroscopy, etc.). It can be a bit unnerving to deal with billing dept. the day of those emotional procedures. If your name comes up to visit billing - hopefully it's not on a major procedure day. If you know you need to pay for something and a major procedure is coming, just be proactive about taking care of it early. They WILL call you in on a procedure day and make you pay before the retrieval/transfer. Feels a bit cold, I must say. But - it's not free after all. Just recommending you take care of it before the DAY OF. It really helps if you read their website re: all the different levels of IVF, etc., and then make your list of questions going in for the very first consultation with a Dr. of your choice. If you need to, meet with 3 or 4 different Dr.'s in the beginning to see who you gel with.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring hours are very convenient! It is a well-oiled machine. Hours are 7am-12noon. The sooner you arrive, the less time you'll wait. The longest I've waited was about 30 minutes. That was only because I went in closer to 11-12pm time. They are a well-oiled machine. Once you arrive and check-in, you're in line in the order you came.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
The billing dept. is VERY good/trustworthy at trying to submit everything to your insurance first. Depending on what your coverage is, the costs of all procedures, monitoring, etc., are comparable to most places. They are reasonable in relation to other places, depending on what you're having done. Not going to lie -- it's EXPENSIVE. But - I feel we're a special case: in the end, after several efforts using my own eggs w/ IUI donor sperm and IVF, we chose to also go with an egg donor. I mean - I could have put this child (the one I'm pregnant with as I type!) through its first two years of college! Some of the meds were covered by my insurance - not all of them. Some of the procedures were covered by insurance - not all of them.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I never talked about this with Dr. Merhi because my wife and I agreed that we'd only ever opt to have ONE embryo transferred at a time. We did not want to risk multiples. It was not ever a topic for Dr. Merhi and I.
What specific things went wrong at New Hope Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
ONE time - only once - I received 2 conflicting emails from two different nurses. I wrote back immediately letting them know of the different info., and they got back to me right away with the corrected info.!
10
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
36
Treated
2019
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Tubal Blockage
10
10
my husband and I ALWAYS felt that we were respected and treated well by Dr. Merhi...Speaking directly with Dr. Merhi always felt very personal -- he is honest, but also has excellent bedside manners...you'll always have to wait a while to consult with him and he doesn't have a lot of time...with every one of these "setbacks", Dr. Merhi implemented some kind of solution-oriented strategy to try to obtain a better outcome. Sometimes this meant just continuing medication and waiting a few days for the situation to change, and in other times it was really about building the best possible conditions for a successful transfer. I
One definitely develops preferences for some of the nurses over others [at New Hope Fertility Center]. I am extremely grateful to one sonographer who managed to carefully inspect my results and discovered that I would need to have a hysteroscopy to remove a growth before the FET...I almost always received my "instructions" after the monitoring sessions. However, there was one occasion in which I didn't receive any instructions because they essentially forgot to email me that day. This caused me to delay taking certain medications, which I should have started taking the night they forgot to email me.
Age
36
Treated
2019
Success with this Doc
Yes
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Tubal Blockage
10
10
How was your experience with Zaher Merhi at New Hope Fertility Center?
We initially began the IVF journey at the New Hope clinic with another doctor. However, my OBGYN doctor had recommended Dr. Merhi, and I had felt put off by some of the communication with the other doctor, so we decided to switch to Dr. Merhi. I am so grateful that we did. Along our journey, there were definitely unexpected twists and turns -- a smaller number of eggs than expected reacting to the stimulation medication, a need for me to have a hysteroscopy done, uterine lining not thickening up to the desired level by the scheduled date. While we had direct consultations with Dr. Merhi at only some of these junctures, with every one of these "setbacks", Dr. Merhi implemented some kind of solution-oriented strategy to try to obtain a better outcome. Sometimes this meant just continuing medication and waiting a few days for the situation to change, and in other times it was really about building the best possible conditions for a successful transfer. I knew that he was personally checking my charts after every monitoring session I had, so I felt personally cared for. I am a firm believer in doing my own research and making sure that as a patient, I always advocate for myself. I also knew that I could express my worries or doubts to Dr. Merhi and his responses were always honest, but comforting. Is the IVF science perfected for pregnancy to be guaranteed each time? Of course not. But having a doctor who is truly your cheerleader and doing their best to strategize the best scientific road to success is crucial.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is busy, busy, busy. There is always a line out the door of patients out the door to see him. If you choose to be treated by Dr. Merhi, I would suggest: - Communicate! Be open about what are your concerns are with your cycle. - Do your own research and always advocate for yourself! Prepare your own questions so you can best make use of the time at the in-person consultations. - Don't be discouraged if you can't always see him in person. We would occasionally see other doctors for consultations just for questions or concerns, if we couldn't see him.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Speaking directly with Dr. Merhi always felt very personal -- he is honest, but also has excellent bedside manners, which I believe is super important during the entire stressful IVF process (especially since I found myself very sensitive every step of the way!). Dr. Merhi is one of the most in-demand doctors at the clinic, which means you'll always have to wait a while to consult with him and he doesn't have a lot of time. However, my husband and I ALWAYS felt that we were respected and treated well by Dr. Merhi. It always felt worth the wait just to be reassured by him, and to really feel that he was (is) genuinely determined to help us obtain success in our IVF journey.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
During the retrieval cycles, we used birth control pills, letrozole and Clomid pills, as well as Gonal-F and Cetrotide injections. My second cycle (which was when we had switched to Dr. Merhi) produced better results than the first cycle (with another doctor). I actually asked to be placed on a higher medication dose because I felt that the dosage in the first cycle wasn't stimulating enough follicles -- Dr. Merhi prescribed a higher dose of the Gonal-F and added in some of the other pills, and we were able to retrieve more eggs and create more embryos the second time around. Regarding transfer, I had one failed FET and one successful FET. Leading up to the first FET, I was taking Prometrium (progesterone). After the first failure, Dr. Merhi expanded the medication protocol to include Progesterone in oil injections, a small dosage of Prednisone and baby aspirin. I believe that these medications helped my body to be more prepared to successfully accept the second FET.
Describe your experience with the nursing staff.
You'll see the nurses for your regular monitoring -- drawing blood and sonograms. The nurses are often rotating so on occasion I would see a few nurses that I recognized and had grown friendly with. Some nurses are not as friendly -- some are colder and just trying to "get it done". However, this made me appreciate more the few nurses/sonographers who were just more sensitive to my situation, taking care to look carefully at the results, and to answer my questions. One definitely develops preferences for some of the nurses over others. I am extremely grateful to one sonographer who managed to carefully inspect my results and discovered that I would need to have a hysteroscopy to remove a growth before the FET.
Describe your experience with New Hope Fertility Center.
Strengths: - More friendly pricing (we found it cheaper than other clinics) - Flexible monitoring windows that can accommodate different schedules - Convenient location at Columbus Circle, emailing instructions (instead of calling -- really awkward to take those calls in public!). Weaknesses: - You won't see your doctor each time you come in to monitor (unless you wait after monitoring) as you are monitored by the nurses - No one explains what to expect for normal procedures prior to that day (ie I wanted to know exactly what to expect on egg retrieval day or transfer day) so if you're interested in knowing beforehand, make sure you schedule a consultation to ask a staff member directly what to expect. - Sometimes we would be waiting for a consultation with the doctor, and the doctor's nurse support staff (not the monitoring nurses) would try to field our questions instead of letting us see the doctor directly... when this happened, we often felt really dissatisfied with the nurses' answers -- and often they were not consistent with the doctor's answers! Again, my advice is to always advocate for yourself, and insist on seeing the doctor even if the nurses are trying to get you out the door. If you advocate for yourself, then I believe you will have a good experience. Notes: The clinic is, as are many of the doctors, busy busy busy. You can be a human, or you can be just a number. I think that part of it really depends on how you advocate for yourself.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It's a pretty efficient monitoring system. Most of the time I was able to be in and out (bloodwork and sonogram) within 20-40 minutes. Once in a while, the wait was so long and I had to check in with the front desk again to make sure they didn't forget about me. Make sure to not be afraid to check in again if you feel that you've been waiting longer than 30 minutes for bloodwork.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
We paid out of pocket for costs as our insurance would not cover any of it. Costs, with medication, ran around $10,000 - $12,000 per retrieval cycle. The FET is around $3000. It helped to get medication for a pharmacy recommended to me by a friend (Medcal Pharmacy), which had a special discount with patients from New Hope and also delivered the medications straight to my door, free of charge.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I was told that it was safer for a woman at my age to transfer one embryo. Personally, my husband and I weren't interested in transferring more than that at one time, so we were already on board with Dr. Merhi's approach to eSET.
What specific things went wrong at New Hope Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
I almost always received my "instructions" after the monitoring sessions. However, there was one occasion in which I didn't receive any instructions because they essentially forgot to email me that day. This caused me to delay taking certain medications, which I should have started taking the night they forgot to email me. I had to initiate asking the clinic why I didn't receive any information, in order for them to finally provide me with them. At another point, the nurses gave me different instructions for continuing / stopping medications than what the doctor told me. (Obviously I went in to speak directly to the doctor to clarify the situation and clearly took the doctor's advice over the nurses'.)
10
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
47
Treated
2019
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Other
10
10
He [Dr. Zaher Merhi] may not always be available as most doctors cannot be, but his staff is great at getting back to you. He does call and reach out which was great, as our previous doctor didn't typically do that. We felt he was also on point with all the new technology, studies, standards of practice etc and did not subscribe to anything that was not proven or did not have statistical significance...We did donor egg cycles What was different vs. other donor cycles I'd done at another facility was: addition of low dose prednisone, progesterone suppositories, no lupron, no lovenox, no birth control pills prior to cycle initiation, Estradiol throughout. On the second transfer, addition of 1 ml of progesterone sub q.
Most communication occurs via email. Additionally, New Hope was fairly priced and more reasonable than other clinics (which we GREATLY appreciated) and offered more advanced care. It can feel slightly cold or isolating, however, we didn't mind as we weren't there for the experience. We were there for results. And that is what we got!...The nurses are very good and there are several monitoring your progress. Most of the communication is via email. They are very responsive on email and if/when you prefer or need to speak live, they are there for you. Since I've gone through many cycles previously, I knew what to do, aske and expect.
Age
47
Treated
2019
Success with this Doc
Yes
Race
Income
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Other
10
10
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi reviewed my history and on our first visit knew immediately what the challenge was. He caught and diagnosed what was missed twice, by another very reputable IVF clinic. It was confirmed during surgery and he corrected the problem. We had gone through 11 unsuccessful IVF's and 3 IUI's at another facility and had just about every test imaginable. We were told there was nothing wrong but there obviously was and hadn't we seen Dr. Merhi, we believe we would never have discovered the true reason for the infertility. And now that is had been surgically corrected, we are pregnant!
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is kind, compassionate, funny and extremely knowledgeable. He may not always be available as most doctors cannot be, but his staff is great at getting back to you. He does call and reach out which was great, as our previous doctor didn't typically do that. We felt he was also on point with all the new technology, studies, standards of practice etc and did not subscribe to anything that was not proven or did not have statistical significance.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was very kind, easy to speak with and made himself available when we had a question last minute on the day of the transfer. We felt and knew he had our best interest at heart from the moment we met him and were confident in his knowledge, experience and diagnosis.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
We did donor egg cycles What was different vs. other donor cycles I'd done at another facility was: addition of low dose prednisone, progesterone suppositories, no lupron, no lovenox, no birth control pills prior to cycle initiation, Estradiol throughout. On the second transfer, addition of 1 ml of progesterone sub q.
Describe your experience with the nursing staff.
The nurses are very good and there are several monitoring your progress. Most of the communication is via email. They are very responsive on email and if/when you prefer or need to speak live, they are there for you. Since I've gone through many cycles previously, I knew what to do, aske and expect.
Describe your experience with New Hope Fertility Center.
New Hope was very different for us versus the previous clinic we worked with. It is very fast paced, technologically advanced, and reminds me of the military in the respect that they have everything down to a science. Most communication occurs via email. Additionally, New Hope was fairly priced and more reasonable than other clinics (which we GREATLY appreciated) and offered more advanced care. It can feel slightly cold or isolating, however, we didn't mind as we weren't there for the experience. We were there for results. And that is what we got!
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
The costs for self pay were more reasonable and fair than other clinics in other states. Also, I was delighted that we did not have to pay for everything up front all at once as we had to do at another clinic. They have a fair pricing and payment structure.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Due to my age, Dr. Merhi advised on single embryo transfer. He educated us fully on the risks so we could make an educated decision.
10
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
my protocol for egg retrieval [with Dr. Zaher Merhi] I was on gonal f, cetrotide, and clomid the two weeks leading up to my retrieval (all low doses)...always explained the process clearly and compassionately. He listened to my questions and answered them with care and thoughtfulness. Any time I wanted to see him he made time for me. He was kind and gentle with his delivery of all types of news...When monitoring you may not see him as often, but he is still absolutely pouring over the data and making smart decisions based on what he sees. Trust his judgement.
The nurses [at New Hope Fertility] were incredible. Responsive, thoughtful, and detailed in responses. The nurses drawing blood in the lab were the best I’ve ever worked with. Now when I get blood drawn elsewhere I realize how truly special they were...Monitoring hours were a little tricky for me because I had to be at work by 8:00 am as a teacher. However, if I arrived around 6:45 I was never late to work and ready to leave the clinic by 7:40.
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was always so kind and encouraging. Even when I got news that wasn’t so great (when I learned of my low AMH, failed iuis, etc) he presented information clearly but when a gentleness that made me feel like he always cared deeply about our goals of growing our family. When our transfer worked he shared in our joy and excitement.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Do not feel the need to interpret every test result- Dr. Merhi will let you know if levels are abnormal or of concern. When monitoring you may not see him as often, but he is still absolutely pouring over the data and making smart decisions based on what he sees. Trust his judgement.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi always explained the process clearly and compassionately. He listened to my questions and answered them with care and thoughtfulness. Any time I wanted to see him he made time for me. He was kind and gentle with his delivery of all types of news.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
In my protocol for egg retrieval I was on gonal f, cetrotide, and clomid the two weeks leading up to my retrieval (all low doses). For my transfer I followed the procedure with taking estradiol orally and suppositories of progesterone.
Describe your experience with the nursing staff.
The nurses were incredible. Responsive, thoughtful, and detailed in responses. The nurses drawing blood in the lab were the best I’ve ever worked with. Now when I get blood drawn elsewhere I realize how truly special they were.
Describe your experience with New Hope Fertility Center.
This clinic runs like a well oiled machine. It is organized, sparkling clean, and incredible accessible to patients. The downside is that sometimes it is so busy it can be overwhelming. I would tell new patients not to be intimidated but the wait screen or sheer volume of patients. Expect waits that are not terribly long, but be prepared to make exceptions sometimes. If you go early in the morning you can turn around within 30-45 min.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring hours were a little tricky for me because I had to be at work by 8:00 am as a teacher. However, if I arrived around 6:45 I was never late to work and ready to leave the clinic by 7:40.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
We’ve paid under 3,000 in total for both the egg retrieval and transfers.
10
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
8
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Uterine Fibroids
8
8
Dr. Merhi was kind, compassionate and very professional​​...is confident and cheerful and I can truly appreciate that feeling of optimism...genuinely interested in the well being of his patient. He has excellent bed side manners. He makes himself available to answer questions and is very reassuring. He also matter of fact and practical...IVF: clomid, letrozol and follistim, followed by Ovidrel as a trigger shot. For the transfer, progesterone suppositories and estrogen pills.
NHFC, is a good clinic...has great facility​ and skilled staff. The place is clean, they provide snacks for you while you wait!...The nursing staff were great and very supportive, but in some cases their email response never happened, a follow-up phone call yielded no response until I went to the clinic...I received an email regarding the embryo transfer from a nurse and I replied for confirmation but I never got a response even with multiple phone call. During the transfer I had to wait for one extra hour to get my embryo ready which could have been avoided had I spoken with a nurse during my multiple phone calls.
Age
32
Treated
2018
Success with this Doc
Yes
Race
Black or African-American
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Uterine Fibroids
8
8
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is kind, compassionate and very professional​​. He listens​ to you and proposes​ the best option. Dr. Merhi is confident and cheerful and I can truly appreciate that feeling of optimism. Dr. Merhi, is a very skilled, knowledgable and attentive doctor. He listens to the patient and is not interested in personal results and stats but is genuinely interested in the well being of his patient. He has excellent bed side manners. He makes himself available to answer questions and is very reassuring. He also matter of fact and practical. I am now 13 weeks pregnant, I plan on returning to Dr. Merhi for my second pregnancy.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Follow the instructions and advice from Dr Merhi and the outcome of your expectation will be great as expected
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was kind, compassionate and very professional​​. He listens​ to you and proposes​ the best option.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
IVF: clomid, letrozol and follistim, followed by Ovidrel as a trigger shot. For the transfer, progesterone suppositories and estrogen pills.
Describe your experience with the nursing staff.
The nursing staff were great and very supportive, but in some cases their email response never happened, a follow-up phone call yielded no response until I went to the clinic
Describe your experience with New Hope Fertility Center.
NHFC, is a good clinic, in some clinics the success rate is based on multiple attempts. ​The clinic has great facility​ and skilled staff. The place is clean, they provide snacks for you while you wait! I highly recommend this place if your having issues getting pregnant! It's not a easy process but the reward at the end is well worth the fight! Thank you Dr Merhi
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
I don't have the exact amount but it was expensive even with insurance, For instance genetic screening I paid $100 as my out of pocket cost at my ob/gyn clinic with a group that they work with but at New Hope the clinic was charging over $700
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr Merhi had a strong advice for one embryo transfer due to the risk associated with multiple pregnancy but I suggested a multiple pregnancy so that I can finish my child birth sooner. Three embryos were transferred however two succeeded giving my twins
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
I needed a specific amount of embryo transfer. I received an email regarding the embryo transfer from a nurse and I replied for confirmation but I never got a response even with multiple phone call. During the transfer I had to wait for one extra hour to get my embryo ready which could have been avoided had I spoken with a nurse during my multiple phone calls.
8
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Zaher Merhi at New Hope Fertility Center.

9
10
Age
37
Treated
2019
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
9
10
Dr. Merhi was very patient and understanding of my circumstance and ultimately what I had gone through and what I was planning to endure to have a baby. He shared different information with me and had a sense of enthusiasm to work along with me, which encouraged me even more. I would have like to have had more one-on-one time through-out my journey...I underwent a mini-IVF, which we utilized letrozole, Chlomid, and injectable hormones prior to the egg retrieval. After the retrieval I was placed on a low dosage of Estradiol and progesterone.
My overall experience [at New Hope Fertility Center] was great and I do not really have any complaints. From the setting to the ambiance to the service to the state of the art equipment, I was really impressed and pleased. I would not change anything about the clinic. I do not see any weaknesses as of today...The nurses and doctors were quick and thorough with their responses, which allowed me to not stress about the process...
Age
37
Treated
2019
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
9
10
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was very patient and understanding of my circumstance and ultimately what I had gone through and what I was planning to endure to have a baby. He shared different information with me and had a sense of enthusiasm to work along with me, which encouraged me even more. I would have like to have had more one-on-one time through-out my journey.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
You may not get enough one-on-one time
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
The nurses and doctors were quick and thorough with their responses, which allowed me to not stress about the process.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
I underwent a mini-IVF, which we utilized letrozole, Chlomid, and injectable hormones prior to the egg retrieval. After the retrieval I was placed on a low dosage of Estradiol and progesterone.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Joanna Tudisco)
98% of the nurses were extremely helpful and responsive to my questions and concerns especially after my egg retrieval and embryo transfer. Joanna Tudisco by far was the most accommodating and thoughtful nurse when I emailed her over 5/6 different times concerning my bloating. The team as a whole is one of the best and I would surely recommend them to my friend/family member.
Describe your experience with New Hope Fertility Center.
My overall experience was great and I do not really have any complaints. From the setting to the ambiance to the service to the state of the art equipment, I was really impressed and pleased. I would not change anything about the clinic. I do not see any weaknesses as of today.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
No Comment
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
My costs equated to approximately 5K between doctor visits, actual IVF, medications, and copays
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
No comment
9
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
46
Treated
2019
Success with this Doc
?
Treatment
1 IUI, IVF
Diagnosis
10
10
Dr. Merhi was very hopeful when we met him even though we’d had five failed cycles with two other doctors. We were surprised by his optimism but what won our trust was that he told us what he thought hadn’t worked in previous cycles. He had a completely different philosophy about medications. He felt I’d been given far too much medication and claimed he would not use one very standard medication that I’d been given
I had positive and negative experiences with the nursing staff. Most communication is via email and it was hard to get an actual nurse on the phone to provide clinical advice....We are grateful to New Hope because it is the one clinic where we got a a healthy Embryo and did a successful transfer. That being said, there was far less interaction with doctors than at other clinics and much more with ultrasound technicians and nurses via email.
Age
46
Treated
2019
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, IVF
Diagnosis
10
10
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was very hopeful when we met him even though we’d had five failed cycles with two other doctors. We were surprised by his optimism but what won our trust was that he told us what he thought hadn’t worked in previous cycles. He had a completely different philosophy about medications. He felt I’d been given far too much medication and claimed he would not use one very standard medication that I’d been given in 5 other cycles.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
He is very trustworthy and truly cares.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was extremely warm and attentive with us whenever we saw him.
Describe your experience with the nursing staff.
I had positive and negative experiences with the nursing staff. Most communication is via email and it was hard to get an actual nurse on the phone to provide clinical advice.
Describe your experience with New Hope Fertility Center.
We are grateful to New Hope because it is the one clinic where we got a a healthy Embryo and did a successful transfer. That being said, there was far less interaction with doctors than at other clinics and much more with ultrasound technicians and nurses via email.
What specific things went wrong at New Hope Fertility Center?
  • Provided conflicting information
10
Doctor
Zaher Merhi
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.