Rated 7.8
Strongly recommend: 58%Neutral: 27%Don't recommend: 15%7.8
58% strongly recommend
10 reviews
Humanity
8.2
8.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.9
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6
6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.3
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Norman Bethune
Residency
Albert Einstein

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Zitao Liu works at

New Hope Fertility Center
Rated 7
Strongly recommend: 45%Neutral: 25%Don't recommend: 30%7

At 1 office

New York
4 Columbus Circle
New York, NY 10019
(212) 517-7676
Explore Clinic

10 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
7
NPS
7
Age 50 - 51
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
Black or African-American
Income $200K - $499K
Business Executive
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
My time spent with Dr. Liu so far felt very personal and he cared about my situation. He gave me positive affirmations about the journey without leaving out the challenges...He is very serious as he shared information and facts but also compassionate in his approach...he remembered all the details of my case and seemed genuinely happy to see me and to see I was starting a cycle under his care.
Large staff [at New Hope Fertility Center]. You must really advocate for yourself and steer the course of treatment. I found myself emailing or calling in frequently to move things along. They are trying to get better by organizing support groups. When you’re actually on-site at the clinic, things happen fairly quickly and efficiently do that’s a plus.
How was your experience with Zitao Liu at New Hope Fertility Center?
It’s early in the process but he shared detailed explanation about the process (donor egg ivf) and gave realistic expectations. He is very serious as he shared information and facts but also compassionate in his approach. As soon as our meeting was complete, he immediately had me her started which was a pleasant surprise. He seems as anxious as I am to have a successful pregnancy!
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
Bring a pad and paper to take notes! He shares a lot of details (facts and percentages and what to expect) about every step of the process. Sets very realistic expectations which I appreciated. He does have an accent that may make it challenging for some, so make sure he repeats things if necessary. Which he is happy to do!
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
It is a very busy practice where it’s easy to get lost in the process. My time spent with Dr. Liu so far felt very personal and he cared about my situation. He gave me positive affirmations about the journey without leaving out the challenges. My initial consultation was almost a year ago when I lived out of state and yet he remembered all the details of my case and seemed genuinely happy to see me and to see I was starting a cycle under his care.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
Too early to describe. It’s a donor egg fresh embryo transfer cycle and I haven’t started monitoring yet. They have a good selection eggs in stock at the clinic. There are a list of prerequisites to complete prior to starting. Blood tests, mammogram, Pap smear, psych evaluation, and medical clearance from your PCP. I’m in the process of completing this stage.
Describe your experience with the nursing staff at New Hope Fertility Center.
They seem efficient and competent. Just starting my treatment.
Describe your experience with New Hope Fertility Center.
Large staff. You must really advocate for yourself and steer the course of treatment. I found myself emailing or calling in frequently to move things along. They are trying to get better by organizing support groups. When you’re actually on-site at the clinic, things happen fairly quickly and efficiently do that’s a plus.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
Over 10k
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
In my case, he’s transferring two day 3 embryos since I’m only purchasing two donor eggs.
7
Doctor
Zitao Liu
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2021 - 2022, Successful
NPS
10
NPS
10
Age 43 - 44
5 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Ashkenazi Jewish
Income $200K - $499K
Consultant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I felt really comfortable with Dr. Liu's capabilities in directing my cycles and making changes as we progressed. He is updated on all the latest technology and gave me information in an upfront yet gentle way. I also really appreciated how positive he was...I had a very light medication protocol, which ended up producing about the same number of eggs as I previously produced using a ton of meds (at another clinic). The most amount of eggs that I produced was 6...
New Hope was very organized from everything to going there for appointments- you check in, wait to see your name on the screen for blood work, ultrasound, billing. I never had to wait very long although I am an out of town patient so I did not go there for monitoring. I thought communication was great with the nurses. Keep in mind going in that you are not going to have the most personable experience but you are going to NH for their expertise and "non cookie cutter approach"...
How was your experience with Zitao Liu at New Hope Fertility Center?
I felt really comfortable with Dr. Liu's capabilities in directing my cycles and making changes as we progressed. He is updated on all the latest technology and gave me information in an upfront yet gentle way. I also really appreciated how positive he was.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
This process is difficult, emotional and exhausting. But, I think its important to trust your doctor so I would say, trust Dr. Liu, with the understanding that he knows what he is doing.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
New Hope is a very organized clinic. Information was mostly conveyed via email. But, for important issues, I would always get a phone call from Dr. Liu.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
We started by using just clomid but that did not work well. So, Dr. Liu added in some gonal. I had a very light medication protocol, which ended up producing about the same number of eggs as I previously produced using a ton of meds (at another clinic). The most amount of eggs that I produced was 6. My other cycles only produced 1-3 eggs.
Describe your experience with the nursing staff at New Hope Fertility Center.
I had a few different nurses for each cycle. But, I always received an email with detailed instructions or a response to my questions within an hour or so of my question.
Describe your experience with New Hope Fertility Center.
In my experience, New Hope was very organized from everything to going there for appointments- you check in, wait to see your name on the screen for blood work, ultrasound, billing. I never had to wait very long although I am an out of town patient so I did not go there for monitoring. I thought communication was great with the nurses. Keep in mind going in that you are not going to have the most personable experience but you are going to NH for their expertise and "non cookie cutter approach".
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I did not have monitoring at NH since I am an out of town patient.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
My insurance covered after my deductible.
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I only had 1 embryo to transfer so we did a single embryo transfer.
10
Doctor
Zitao Liu
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
2
NPS
1
Age 33 - 34
1 IUI
1 IVF
Income $200K - $499K
Marketer or PR
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Liu] doesn't remember your chart and has no clue what he is doing. After my 1st failed embryo implantation, he failed to convey what his plan was to improve chances for 2nd embryo transfer. My 2nd embryo did not implant and he only told me after that it was not a good embryo and had very little chances of implantation...Poor communicator...never available to answer my questions or guide me about the approach
There are a lot of nurses at New Hope and there is no 1 single nurse you will communicate with. I had a different nurse every time I went there or someone who sent me a protocol for medications. If you have any questions, the nurses are not very fast to respond to/ get in touch with...The clinic failed to inform anything about medications or why the plan was changed...They have monitoring hours from only 7am-3pm. You cannot book an appointment and sometimes the wait time was almost an hour to get blood work and sonogram. They don't handle special requests such as if you have to leave early, etc. For instance, one day I needed to get out by a certain time to catch the train and they were like-"we can't do anything about it, you have to wait"
How was your experience with Zitao Liu at New Hope Fertility Center?
Strengths: None Weaknesses: Poor communicator. It is nearly impossible to understand what Dr Liu says because of his accent. During one of my Hysteroscopy procedures, he started talking to me in Chinese without thinking that I don't know the language. He doesn't remember your chart and has no clue what he is doing. After my 1st failed embryo implantation, he failed to convey what his plan was to improve chances for 2nd embryo transfer. My 2nd embryo did not implant and he only told me after that it was not a good embryo and had very little chances of implantation.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
Do not waste your time to see him.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
The staff and doctors at New Hope are just trying to process your blood work and sonogram. They don't take a look at your history and don't remember which medications you have been taking. Dr Liu was never available to answer my questions or guide me about the approach
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
I was given Follistim for about 10 days before egg retrieval. Post embryo transfer, I was taking Progesterone in oil shots to help the embryo implant and increase progesterone in blood. My endometrium lining is also on the thinner side, so I was taking estrogen supplements every day
Describe your experience with the nursing staff at New Hope Fertility Center.
There are a lot of nurses at New Hope and there is no 1 single nurse you will communicate with. I had a different nurse every time I went there or someone who sent me a protocol for medications. If you have any questions, the nurses are not very fast to respond to/ get in touch with
Describe your experience with New Hope Fertility Center.
Strengths: Mini ivf for anyone looking for less invasive IVF Weaknesses: Majority of staff is Chinese here, so it is very tough to understand what they are saying including Dr Zhang. No communications about treatment plan/ changes in protocol. Billing is very slow as well. They would keep sending me bills instead of getting it from insurance and would never respond to my emails. Almost feels like a mill..too many people and no personalized approach
Describe your experience with your monitoring appointments at New Hope Fertility Center.
They have monitoring hours from only 7am-3pm. You cannot book an appointment and sometimes the wait time was almost an hour to get blood work and sonogram. They don't handle special requests such as if you have to leave early, etc. For instance, one day I needed to get out by a certain time to catch the train and they were like-"we can't do anything about it, you have to wait"
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
My insurance covered most of it but i paid around $2k for genetic testing, medications and copay
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
My doctor recommended single embryo transfer as he thought I had a smaller body frame and we should avoid any risks with twins
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
The clinic failed to inform anything about medications or why the plan was changed
2
Doctor
Zitao Liu
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
1
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 48 - 49
2 Embryo Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Other
Prefer not to answer
Income $0 - $49K
2nd of 3 Docs
4 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Liu] is nice. Like the other doctors there, he doesn't really explain why they are using the medications or such. I don't think most patients want to know as much as we do...he has a kind and respectful demeanor and he does not have the big ego that a lot of doctors have....I like it that you can choose to do egg retrievals without sedation. Most clinics will not allow the patient this choice...
Usually you get an email from embryology telling you if your embryos made it but once we had no idea for days and had difficulty getting this information....I like the monitoring here. It is very efficient and you come when you want to (mornings and maybe afternoons?)..The clinic [New Hope] is very busy but does monitoring and retrievals every morning seven days a week. They are very economically priced compared to most clinics in America.
How was your experience with Zitao Liu at New Hope Fertility Center?
He is nice. Like the other doctors there, he doesn't really explain why they are using the medications or such. I don't think most patients want to know as much as we do. I'm not sure any ivf doctors would explain much anywhere else either but I don't know.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
I don't know.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
I like Dr. Liu. Like Dr. Zhang, he has a kind and respectful demeanor and he does not have the big ego that a lot of doctors have.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
We've done natural and mini ivfs at the clinic. I really can't remember specifically which times we did what. I don't have many follicles but we do have a couple of frozen blasts after this that we did not choose to pgs test because of finances and other reasons.
Describe your experience with the nursing staff at New Hope Fertility Center.
They are busy. Some of them are nice and some seem to not to have much empathy or understanding of the sacrifices and difficulties of being infertile and paying for ivf.
Describe your experience with New Hope Fertility Center.
The clinic is very busy but does monitoring and retrievals every morning seven days a week. They are very economically priced compared to most clinics in America. I like it that you can choose to do egg retrievals without sedation. Most clinics will not allow the patient this choice.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I like the monitoring here. It is very efficient and you come when you want to (mornings and maybe afternoons?)
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
It depends on what you are doing. The clinic is much cheaper than most US ivf clinics. We didn't use insurance so I don't know about that at all.
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I'm not sure. We have not planned any transfers yet.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at New Hope Fertility Center.
Usually you get an email from embryology telling you if your embryos made it but once we had no idea for days and had difficulty getting this information.
9
Doctor
Zitao Liu
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 42 - 43
2 IVF
Diminished Ovarian Reserve
Tubal Blockage
Latinx
Income $50K - $99K
2nd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Liu is very insightful caring and innovative. He doesn't give up in the face of challenges or set backs. He modified treatment plans for the best possible outcome. He communicates with you every step of the way and is always encouraging you along the way...From the very beginning I was treated with the utmost respect and care and was told for the first time that I could have a baby using my own eggs.
The clinic [New Hope] is the most comfortable atmosphere I've ever been in.... The front desk staff is always helpful and pleasant...the nursing staff is very diligent in answering questions ordering medication and making sure that you have everything you need to undergo treatment....Monitoring is set up in the most efficient and caring way. You check in and then look for your name to pop up on the screen signaling it's your turn. Nurses nd staff are always friendly and efficient and they get to know you personally.
How was your experience with Zitao Liu at New Hope Fertility Center?
Dr. Liu is very insightful caring and innovative. He doesn't give up in the face of challenges or set backs. He modified treatment plans for the best possible outcome. He communicates with you every step of the way and is always encouraging you along the way. I highly respected him for his honesty and would recommended him to everyone.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
When visiting Dr. LIU it is best to be as informed as possible about your specific needs and concerns. Dr. LIU will answer all of your questions with detailed explanations. He almost gives you a mini lesson in such a sweet way if you truly want to understand something more in depth. Bring all your questions no matter how insignificant they may seem he will be happy to answer them.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
Dr. LIU is the most positive and motivated fertility doctor that I hve ever met. He passes along his enthusiasm and profound insight onto his patients. He is honest caring and very proactive always trying to tweak treatment to get the best possible results. As a woman in her 40's with DOR and tubal related infertility, I had gone to another fertility center where I was always left feeling discouraged and told on several occasions that I should consider donor eggs. I made a decision to leave this other reputable clinic and opted to give New Hope and Dr. LIU a chance. I'm glad I did. From the very beginning I was treated with the utmost respect and care and was told for the first time that I could have a baby using my own eggs. At first I was skeptical after all I had been told at the previous clinic but after 2 ivf cycles with Dr. LIU, I was able to create 3 embryos. Dr. LIU has encouraged me every step of the way and even when I said that maybe I would consider donor eggs, he said no ..I believe you can have a baby with your own. This brought tears to my eyes and hope to my heart. Dr. LIU is very passionate about helping his patients no matter what their medical issues are. I appreciate him and everyone at New Hope they truly gave me my hope back when I was in a very dark place. I am trying to gather financing for 1 more ivf cycle/transfer so that we can finally try for our baby. Dr. LIU is someone I would highly recommended to anyone. He is innovative and always encourages you to believe that anything is possible.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
Dr. LIU prescribes 1/2 dose of bcp's prior to starting a cycle for 10 day only as to not over supress my ovaries. I was also put on Clomid and Letrozole to stimulate multiple follicle development which I responded to nicely. I used a mini ivf protocol with minimal gondateopin injections ( gonal f) 75-150 for about 10-12 day. Cetrotide was used the last 3 days of stimulation in order to prevent ovulation. Lupron 20 mg was used as a trigger shot along with 1/2 dose of Ganirelex. This cycle resulted in 7 eggs retrieved 5 fertilized 2 made it to Blast.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nursing staff is very diligent in answering questions ordering medication and making sure that you have everything you need to undergo treatment.
Describe your experience with New Hope Fertility Center.
The clinic is the most comfortable atmosphere I've ever been in. As soon as you walk in you smell relaxing scented oils and hear beautiful meditation music playing in the background. It's very bright and spacious. Plenty of comfortable seats and a large beautifully lit fish tank that you can gaze upon. They have big tv screens where your first name and last initial pop up so that you know it's your turn to go in for either blood work or sonogram. The front desk staff is always helpful and pleasant . They offer wonderful refreshments such as coffee tea and cucumber lemon water as well as healthy snacks such as fruit and oatmeal cookies while you wait. It's such a relaxing place.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring is set up in the most efficient and caring way. You check in and then look for your name to pop up on the screen signaling it's your turn. Nurses nd staff are always friendly and efficient and they get to know you personally. I loved how efficient and easy monitoring is.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
A typical IVF cycle for egg retrieval and fertilization under a mini ivf can cost up to $4500-5500. Depending if you are doing a frozen 5 day or fresh 3 day transfer. There is a separate flat rate monitoring fee of $800 Medications is separate and I acquired it through my insurance with co payments.
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. LIU recommended multiple embryo transfer due to my age in order to increase pregnancy chances.
10
Doctor
Zitao Liu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
10
NPS
10
Age 44
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Income $100K - $199K
2nd of 2 Docs
IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Hes kind and sweet..very empathic and makes you feel like a special patient. As I stated earlier, hes well versed, excellent fertility doctor, with the added empathic and kind delivery mode. As an older woman, he gives you the facts straight, but while still taking care of my emotional state.
I have been at NHFC for a few years..first egg freezing mini ivf then fertilizing my frozen eggs. Dr Zhang is more blunt and honest and well versed in the science.. but he could work in softening the delivery. I like that he doesnt sugar coat bc i trust him. Dr Liu is well just better at delivery, more empathic to what we are going through as older women. He makes me feel like a woman in his family and that makes me feel hopeful-while hes still remaining very honest. Hes a gentle soul.
How was your experience with Zitao Liu at New Hope Fertility Center?
hes kind and sweet..very empathic and makes you feel like a special patient. As I stated earlier, hes well versed, excellent fertility doctor, with the added empathic and kind delivery mode. As an older woman, he gives you the facts straight, but while still taking care of my emotional state.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
listen carefully,,he has an accent so speaks slower..
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
I have been at NHFC for a few years..first egg freezing mini ivf then fertilizing my frozen eggs. Dr Zhang is more blunt and honest and well versed in the science.. but he could work in softening the delivery. I like that he doesnt sugar coat bc i trust him. Dr Liu is well just better at delivery, more empathic to what we are going through as older women. He makes me feel like a woman in his family and that makes me feel hopeful-while hes still remaining very honest. Hes a gentle soul.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
mini ivf, luteal phase, as this is what my body reacts to better. I have had several rounds of mini IVF and egg freezing..20 eggs fertlized with donor sperm, made 7 embryos, of which 4 were mosaic, and 1 embryo which remains untested.
Describe your experience with the nursing staff at New Hope Fertility Center.
great professional women. i like them-but they could be a bit better at talking a bit more with patients. But i guess since the place is always busy they dont have much chit chat time
Describe your experience with New Hope Fertility Center.
Strengths-their bread and butter is women over 40 and difficult cases. It has excellent flexible monitoring times 7 am-2 pm-perfect for the working woman! Large welcoming space. Weaknesses-they are getting quite big and heavy traffic. Maybe add more doctors..Maybe also facilitate a way for existing patients to have a forum to meet up and discuss (through their own volition) their issues to know they are not alone
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
moderate...$2000 for extraction and $800 for monitoring (when not covered by insurance) $1000 freezing, $1000 fertilizing
10
Doctor
Zitao Liu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
1
NPS
3
Age 39
1 IVF
Diminished Ovarian Reserve
Immunological
Unexplained
Black or African-American
Income $200K - $499K
Sales Representative
2nd of 3 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I was switched over to Dr. Liu last minute and he knew nothing about it me and it was apparent....I felt rushed, the service was very generic. There was uncertainty particularly with when I was ready for the implant. He was rushed and I never had the assurance I needed. He was passed over to me in a very dismissive way and his accent was so strong at times, I would have to ask him to email me as I could not fully understand.
The office [New Hope] itself operates like a well oiled machine. There was no consistency with nurse staff. I was passed around and couldn't depend on any one person to answer my email etc...New Hope is a clean, well run office. The Mini IVF approach works for those that want a low stimulation that mirrors most natural cycle. Communication is what this office lacks as there were a few disconnects in our journey. Most of the challenges were in the implant stage vs retrieval.
How was your experience with Zitao Liu at New Hope Fertility Center?
I felt rushed, the service was very generic. There was uncertainty particularly with when I was ready for the implant. He was rushed and I never had the assurance I needed. He was passed over to me in a very dismissive way and his accent was so strong at times, I would have to ask him to email me as I could not fully understand.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
Ask for Dr. Zang instead.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
Dr. Zang was my original doctor I had received consultation and during the retrieval process. I was switched over to Dr. Liu last minute and he knew nothing about it me and it was apparent.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF that included estradiol pills daily and follistim injections. Ovidrel was used to stimulate the final follicle(s) maturation and to initiate the trigger before Egg Retrieval.There was consistent blood work done at their facilities.
Describe your experience with the nursing staff at New Hope Fertility Center.
The office itself operates like a well oiled machine. There was no consistency with nurse staff. I was passed around and couldn't depend on any one person to answer my email etc.
Describe your experience with New Hope Fertility Center.
New Hope is a clean, well run office. The Mini IVF approach works for those that want a low stimulation that mirrors most natural cycle. Communication is what this office lacks as there were a few disconnects in our journey. Most of the challenges were in the implant stage vs retrieval.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
monitoring appointments themselves were easy but the communication disconnect came into play when determining my lining was Ok to move forward with implant.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
Dont recall all the costs but the biggest thing to consider is that its $200 per lab appointment. You can pay $800 a month for unlimited. This was what we hadnt planned would be most expensive as they constantly had me come in to determine whether my levels and lining was ready for implant. Took too long and too much money.
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Zhang whom presented himself as handling everything only to later pass me on to Dr. Lui explained that he felt confident that this Mini IVF would yield about 4 eggs. He suggested I run PGS genetic testing to ensure only the best embryos are selected. 4 were actually retrieved and 2 passed PGS. New Hope was opposed to having implant both at the same time but we went ahead with implanting both (5 day/PGS tested) embryos at once.
1
Doctor
Zitao Liu
NPS
Humanity
2 of 5
Communication
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Adaptability
3 of 5
3
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
2019, Successful
NPS
10
NPS
10
Age 40
4 IUI
1 IVF
1 Embryo Freezing
Diminished Ovarian Reserve
Prefer not to answer
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
Personal time with [Dr. Liu] was not rushed, he always made the effort to answer questions, even on off times with a text or email at the least...Straight forward information, no over blown promises and clear responses to questions. We had to travel into NYC and he made an extra effort to work with our schedules on weekends. He was able to help make my wife feel like her questions mattered
The facility [at New Hope Fertility Center] was well maintained and staff profession and respectful of the clients. They made sure we were well informed of our options and the details on the procedures so that there were no surprises...Only down side was parking in the area, but it has easy access by subway and hotels nearby...I am a licensed NYS RN having worked with many medical teams and I felt that they had a good handle on the facts, the skills and managed clients with respect.
How was your experience with Zitao Liu at New Hope Fertility Center?
Straight forward information, no over blown promises and clear responses to questions. We had to travel into NYC and he made an extra effort to work with our schedules on weekends. He was able to help make my wife feel like her questions mattered
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
make sure you ask questions to ensure you get the most support.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
Personal time with doctor was not rushed, he always made the effort to answer questions, even on off times with a text or email at the least
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
don't fully remember the details of the IVF at this time
Describe your experience with the nursing staff at New Hope Fertility Center.
attentive, well trained. I am a licensed NYS RN having worked with many medical teams and I felt that they had a good handle on the facts, the skills and managed clients with respect.
Describe your experience with New Hope Fertility Center.
Only down side was parking in the area, but it has easy access by subway and hotels nearby. The facility was well maintained and staff profession and respectful of the clients. They made sure we were well informed of our options and the details on the procedures so that there were no surprises.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
we had a grant from NYS
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
We did genetic screening and were able to select the most viable embryo and had a successful implantation based on the details the doctor gave us
10
Doctor
Zitao Liu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 39
1 IVF
Male Factor
Latinx
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr Liu was informative and always available. He communicated well and always provided all information and explained everything very well. He did my egg retrieval, I got 8 and 5 made it to day 5. We did genetic testing and only 1 was good. We transferred it and I got pregnant...He was caring and explained everything. He was very informative and always remembered my name.
My insurance covered part of it. I paid $6000...The only thing I will mention is that u always speak to different nurses [at New Hope Fertility Center]. If you are the type that needs consistency then this may not be the place since it's always different nurses. But let me say they always were very knowledgeable and I didn't see this as a negative but some people may..
How was your experience with Zitao Liu at New Hope Fertility Center?
Dr Liu was informative and always available. He communicated well and always provided all information and explained everything very well. He did my egg retrieval, I got 8 and 5 made it to day 5. We did genetic testing and only 1 was good. We transferred it and I got pregnant
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
He was caring and explained everything. He was very informative and always remembered my name.
Describe your experience with the nursing staff at New Hope Fertility Center.
So knowledgeable. They would always respond to my emails quickly.
Describe your experience with New Hope Fertility Center.
The only thing I will mention is that u always speak to different nurses. If you are the type that needs consistency then this may not be the place since it's always different nurses. But let me say they always were very knowledgeable and I didn't see this as a negative but some people may.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Well oiled machine
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
My insurance covered part of it. I paid $6000
10
Doctor
Zitao Liu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
NPS
10
NPS
10
Age 29 - 32
1 IVF
Male Factor
Latinx
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Both my pregnancy were singleton single embryo transfer [with Dr. Zitao Liu]...He is very knowledgeable and understand every person different based on their situation...Very patient and when doing Egg retrieval he focus on retrieving max numbers. Also when transferring the embryos he is very delicate and ensures its placed in best position to implant...Natural cycle before transferring the embryo. Then taking Estrance and progesterone before the tranfer
It [monitoring hours at New Hope Fertility Center] was very convenient and their schedule works very well with working patients...Both my pregnancy were singleton single embryo transfer...Very organize. Will not change nothing. Continue doing what you do every day to make miracle happen. Taking blood and doing sonogram is super fast. Their system really works and has helped me achieved my 2nd pregnancy...Natural cycle before transferring the embryo. Then taking Estrance and progesterone before the tranfer
How was your experience with Zitao Liu at New Hope Fertility Center?
He is one of the best doctor New Hope has. Very patient and when doing Egg retrieval he focus on retrieving max numbers. Also when transferring the embryos he is very delicate and ensures its placed in best position to implant
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
He will make it happen. Have hope in his regimen they really work
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
He is very knowledgeable and understand every person different based on their situation
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
Natural cycle before transferring the embryo. Then taking Estrance and progesterone before the tranfer
Describe your experience with the nursing staff at New Hope Fertility Center.
Friendly
Describe your experience with New Hope Fertility Center.
Very organize. Will not change nothing. Continue doing what you do every day to make miracle happen. Taking blood and doing sonogram is super fast. Their system really works and has helped me achieved my 2nd pregnancy
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It was very convenient and their schedule works very well with working patients
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
Approx 10k
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Both my pregnancy were singleton single embryo transfer
10
Doctor
Zitao Liu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5