How was your experience with Zitao Liu at New Hope Fertility Center?
Weaknesses: Poor communicator. It is nearly impossible to understand what Dr Liu says because of his accent. During one of my Hysteroscopy procedures, he started talking to me in Chinese without thinking that I don't know the language. He doesn't remember your chart and has no clue what he is doing. After my 1st failed embryo implantation, he failed to convey what his plan was to improve chances for 2nd embryo transfer. My 2nd embryo did not implant and he only told me after that it was not a good embryo and had very little chances of implantation.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
Do not waste your time to see him.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
The staff and doctors at New Hope are just trying to process your blood work and sonogram. They don't take a look at your history and don't remember which medications you have been taking. Dr Liu was never available to answer my questions or guide me about the approach
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
I was given Follistim for about 10 days before egg retrieval. Post embryo transfer, I was taking Progesterone in oil shots to help the embryo implant and increase progesterone in blood. My endometrium lining is also on the thinner side, so I was taking estrogen supplements every day
Describe your experience with the nursing staff.
There are a lot of nurses at New Hope and there is no 1 single nurse you will communicate with. I had a different nurse every time I went there or someone who sent me a protocol for medications. If you have any questions, the nurses are not very fast to respond to/ get in touch with
Describe your experience with New Hope Fertility Center.
Strengths: Mini ivf for anyone looking for less invasive IVF
Weaknesses: Majority of staff is Chinese here, so it is very tough to understand what they are saying including Dr Zhang. No communications about treatment plan/ changes in protocol. Billing is very slow as well. They would keep sending me bills instead of getting it from insurance and would never respond to my emails. Almost feels like a mill..too many people and no personalized approach
Describe your experience with your monitoring appointments at New Hope Fertility Center.
They have monitoring hours from only 7am-3pm. You cannot book an appointment and sometimes the wait time was almost an hour to get blood work and sonogram. They don't handle special requests such as if you have to leave early, etc. For instance, one day I needed to get out by a certain time to catch the train and they were like-"we can't do anything about it, you have to wait"
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
My insurance covered most of it but i paid around $2k for genetic testing, medications and copay
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
My doctor recommended single embryo transfer as he thought I had a smaller body frame and we should avoid any risks with twins
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to inform you of changes in protocol
- Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
The clinic failed to inform anything about medications or why the plan was changed