Baystate Reproductive Medicine

1 doctors work here

Rated 9.6
Strongly recommend: 87%Neutral: 13%9.6
87% strongly recommend
21 reviews
Operations
9.9
9.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.7
8.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.6
9.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
9.1
9.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
632
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Springfield
3300 Main Street
Springfield, MA 01199

21 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 39 - 40
3 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My first protocol [with Dr. Wiczyk] was a microdose lupron protocol, which is what they use for woman expected to be poor responders. This wasn't wildly successful, we got two eggs and one resulted in a good blast and a transfer, which didn't take. She decided to mix it up for round two and I did the patch protocol with the addition of HGH...we did decide to transfer two fresh embryos, which was recommended for someone my age.
It was very easy to get in and out [during monitoring at Baystate Reproductive Medicine] I usually showed up right when the opened so I was first on the list. There was one ultrasound technician who was more gentle than the other, but everyone was kind and efficient...They [nurses] are patient and answer all of your questions, even when you might think they seem silly. You can tell that they feel the emotions that go with this grueling process right along with you
How was your experience with Halina Wiczyk at Baystate Reproductive Medicine?
Dr. Wiczyk is a tell-it-like-it-is kind of doctor, but in a process that is emotionally and physically draining, I found that refreshing. Thanks to her I went into the process with hope, but realistic expectations. From day 1 she recommended that we consider donor eggs but didn't push us in that direction. She answered all of our questions thoroughly and when she felt she had exhausted the options for treatment using my own eggs, she referred us to a top specialist. In the end, we decided to continue our treatment with her using donor eggs.
What's one piece of advice would you give a prospective patient of Halina Wiczyk at Baystate Reproductive Medicine?
Be prepared not to have things sugar coated. It's a good thing, trust me!
During treatment, were you treated like a number or a human with Halina Wiczyk at Baystate Reproductive Medicine?
Dr. Wiczyk was upfront with me at all times, never gave me false hope and yet was sensitive to my concerns and fears.
Describe the protocols Halina Wiczyk used in your cycles at Baystate Reproductive Medicine and their degree of success.
My first protocol was a microdose lupron protocol, which is what they use for woman expected to be poor responders. This wasn't wildly successful, we got two eggs and one resulted in a good blast and a transfer, which didn't take. She decided to mix it up for round two and I did the patch protocol with the addition of HGH. This cycle was a disappointment resulted in two more eggs, but none survived for transfer. My third protocol, which was the most successful, was back to the microdose lupron with the addition of HGH and we got 7 eggs, three of which made it to blast. We transfered 2 fresh and 1 frozen. None of these resulted in pregnancy. I did not have any genetic testing done on any of the embryos.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
I love all of the nurses at Baystate. Most of them have been doing this a long time and have great advice and reassure you when you need it. They are patient and answer all of your questions, even when you might think they seem silly. You can tell that they feel the emotions that go with this grueling process right along with you - they pray and hope for your success right along with you. I worked most closely with Ellen and Tina and they were fantastic!
Describe your experience with Baystate Reproductive Medicine.
I have been very happy with Baystate Reproductive. As with all offices, there can be delays, but they are mostly on time with appointments and I found it very easy to get in and out quickly when I was doing the daily monitoring of bloodwork and ultrasounds, which was important because I live 1.5 hours away from the facility.
Describe your experience with your monitoring appointments at Baystate Reproductive Medicine.
It was very easy to get in and out. I usually showed up right when the opened so I was first on the list. There was one ultrasound technician who was more gentle than the other, but everyone was kind and efficient.
Describe the costs associated with your care under Halina Wiczyk at Baystate Reproductive Medicine.
I am lucky that my IVF cycles were covered by insurance. The only out of pocket costs I incurred were co-payments, storage fees and HGH was not covered because it was considered experimental by the insurance company. This was about $1,000 per round. I am currently in the middle of a donor cycle, which is not covered by insurance because of my age, but the meds are. I have paid $15,000 for a frozen egg cohort from Fairfax Egg Bank, which is their partner organization and I anticipate about $10-12K in expenses for the procedures.
Describe Halina Wiczyk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
We had so few embryos available to us that we didn't have much discussion of this, but we did decide to transfer two fresh embryos, which was recommended for someone my age.
What specific things went wrong at Baystate Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Baystate Reproductive Medicine.
Once when I had my pregnancy test, I didn't get a call from the lab, but I called and found out before the office closed for the day so it wasn't the end of the world. Everyone makes mistakes now and then and I sort of knew it would be negative anyway...
10
Doctor
Halina Wiczyk
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unknown Success
NPS
10
NPS
10
Age 38
2 Fertility Medications
Latinx
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr.D helped me feel great about my decision to reverse my tubal ligation. She gave me all the information I could use to decide between surgery and IVF. She is kind and helpful. She has made me feel comfortable and confident in this whole process...Also always available to answer questions or concerns...I began Clomid in February 2022, two pills a day for 5 days. In March 2022, I tried Clomid again this time three pills a day for five days
The [Baystate Reproductive Medicine] nursing staff I have had the pleasure of being cared for by have been nothing but sweet, kind, and the level of care has been outstanding...Their timely response on questions or concerns I may have had was definitely a strength. I felt as I if I was a part of a team that for me was very comforting. As far as weaknesses I don’t really think I can think of any at the moment.
How was your experience with Meaghan A. Delaney at Baystate Reproductive Medicine?
Dr.D helped me feel great about my decision to reverse my tubal ligation. She gave me all the information I could use to decide between surgery and IVF. She is kind and helpful. She has made me feel comfortable and confident in this whole process. I am very grateful to have found her and have her on my team.
What's one piece of advice would you give a prospective patient of Meaghan A. Delaney at Baystate Reproductive Medicine?
Don’t put too much pressure on your self you will get to where your supposed to be in your Journey, and with Dr. Delaney you are in great hands.
During treatment, were you treated like a number or a human with Meaghan A. Delaney at Baystate Reproductive Medicine?
Dr. D and her team are very nice and helpful. Also always available to answer questions or concerns. The whole team is very kind and understanding.
Describe the protocols Meaghan A. Delaney used in your cycles at Baystate Reproductive Medicine and their degree of success.
My treatment started with a preoperative visit on March 16, 2021 at 9:40 in the morning. Then on March 30, 2021 at 7:30 I received a Tubal Reanastomosis mini laparotomy. The surgery took about 3 hours. I also had an HSG on December 20 2021, which reveal that the surgery was successful on the left side the right tube was not intact. I began Clomid in February 2022, two pills a day for 5 days. In March 2022, I tried Clomid again this time three pills a day for five days. Both times I was instructed to test for ovulation and have sex every other day and report my day one if I got my period and repeat process if I had a day one.
Describe your experience with your nurse at Baystate Reproductive Medicine.
The nursing staff I have had the pleasure of being cared for by have been nothing but sweet, kind, and the level of care has been outstanding.
Describe your experience with Baystate Reproductive Medicine.
Their timely response on questions or concerns I may have had was definitely a strength. I felt as I if I was a part of a team that for me was very comforting. As far as weaknesses I don’t really think I can think of any at the moment.
Describe the costs associated with your care under Meaghan A. Delaney at Baystate Reproductive Medicine.
My surgery was the most costly part of my procedures. The cost was $10,587.00. Now for my Clomid I pay $38 per round.
10
Doctor
Meaghan A. Delaney
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
7
NPS
10
Age 28
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Successful
She [Dr. Cynthia Sites] was understanding and gave me a few moments to compose myself after I had been told IVF was the best option (I had gone in thinking IUI). My only complaint is that I felt like she wasn’t the best communicator, specifically towards the end of appointments. It seemed like my husband and I were always left hanging a bit only being given a “call the nurses this day.” But we never really knew what was coming next. It felt a bit awkward because it seemed like that was her way of saying goodbye. Other than that, my experience with her was fine. I felt very lucky that she was the one to do my egg retrieval and embryo transfer, although it really seems to be up to chance there.
the out-of-pocket price [at Baystate Reproductive Medicine is] $9,000 for monitoring, egg retrieval, and transfer. ICSI, genetic testing, and embryo freezing and storage were all additional fees...The clinic was great. Responsive and communicative. The office is clean, comfortable and quiet. New patients should know about ultrasound appointments. During normal times, monitoring ultrasounds are on a first come first serve basis from 7 am to 9 am. I was told this can be a little hectic and to plan on coming earlier than later. Since I didn’t have an ultrasounds until after the Covid shut down, all of mine were at scheduled times to allow for the staggering patients and social distancing. I’m not sure when or if they will return to the old way, but beware.
How was your experience with Cynthia Sites at Baystate Reproductive Medicine?
Dr. Sites was pleasant and knowledgeable. She reviewed all of our previous tests results with us and explained why she was ordering more or re-doing some. She was understanding and gave me a few moments to compose myself after I had been told IVF was the best option (I had gone in thinking IUI). My only complaint is that I felt like she wasn’t the best communicator, specifically towards the end of appointments. It seemed like my husband and I were always left hanging a bit only being given a “call the nurses this day.” But we never really knew what was coming next. It felt a bit awkward because it seemed like that was her way of saying goodbye. Other than that, my experience with her was fine. I felt very lucky that she was the one to do my egg retrieval and embryo transfer, although it really seems to be up to chance there.
What's one piece of advice would you give a prospective patient of Cynthia Sites at Baystate Reproductive Medicine?
When telling patients to call the IVF nurses on a certain day, explain to them what to expect from the conversation. Ex: Call the nurses this day, tell them it’s this cycle day and they will set up your calendar and send you an information packet. (Because I had no clue when I’d be getting medication information and instructions and I like to be prepared.)
During treatment, were you treated like a number or a human with Cynthia Sites at Baystate Reproductive Medicine?
My husband and I met with Dr Sites 3 times between late January and early February. After the first appointment she greeted us both by name and remembered small details about us. Due to Covid, our IVF cycle was postponed from March until late June. Although I had not seen her since February, she remembered me and chatted with me on my way into the office one June morning.
Describe the protocols Cynthia Sites used in your cycles at Baystate Reproductive Medicine and their degree of success.
I was put on the microdose lupron flare protocol, as I was expected to be a poor responder due to DOR. I started with 10 units of microdose lupron twice per day for two days. Then added 225 units of gonal-f twice per day while continuing the lupron. I was on gonal-f for 10 days (lupron for 12) before triggering with ovidrel. 11 eggs were retrieved, 6 fertilized, 1 perfect embryo was transferred on day 5 and 1 embryo was frozen on day 6. I was put on vaginal progesterone 3x daily and estrogen patches from the day after retrieval to 6w3d (first scan-saw the heartbeat).
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
Well I’m not sure if we were assigned a specific nurse, I did speak primarily with one in the beginning but upon returning to the clinic after the Covid shut down I spoke to a few. I’m not sure what is normal for the clinic. That being said, every nurse I spoke to was wonderful! Each one was super helpful. I never felt like I was calling too much or asking too many questions. They seemed to communicate well with each other and I never had to re-explain something to the next person I spoke with. I normally called in the morning and they would get back to be my early afternoon. A couple of times I called in the afternoon and was actually transferred straight to a nurse which was a pleasant surprise. There was always a nurse in with me for the ultrasound explaining everything and letting me know that it was normal or on target for where I was in the cycle. They were great!
Describe your experience with Baystate Reproductive Medicine.
The clinic was great. Responsive and communicative. The office is clean, comfortable and quiet. New patients should know about ultrasound appointments. During normal times, monitoring ultrasounds are on a first come first serve basis from 7 am to 9 am. I was told this can be a little hectic and to plan on coming earlier than later. Since I didn’t have an ultrasounds until after the Covid shut down, all of mine were at scheduled times to allow for the staggering patients and social distancing. I’m not sure when or if they will return to the old way, but beware.
Describe the costs associated with your care under Cynthia Sites at Baystate Reproductive Medicine.
My IVF cycle was covered by insurance so I only had to pay my deductible. The medications were also covered so I only had to pay a co-pay on each. However, the binder I was given did list the out-of-pocket price as $9,000 for monitoring, egg retrieval, and transfer. ICSI, genetic testing, and embryo freezing and storage were all additional fees.
Describe Cynthia Sites's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
My insurance only covered single embryo transfers, so that’s what we went for. That being said, Dr. Sites said she also recommended a single transfer for us given my age (27) and history (no previous pregnancies, no losses).
7
Doctor
Cynthia Sites
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Male Factor
European
Income $100K - $199K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Sites is very thorough...When I asked specific questions, she gave easy to understand answers. She has good bedside manner in that she clearly cares but she's not overtly warm...Dr. Sites told us at our consult that she expected IVF with ICSI to work the first time and if not the first, then the second. We had a successful singleton pregnancy after the third frozen transfer...
Overall, the care I received at this clinic [Baystate Reproductive Medicine] was excellent. Sometimes, I felt there was a disconnect between the lab and the doctors but I can see why that happens since they're in different locations. Because of the round the clock nature of infertility care, you don't often see "your" doctor...The nursing staff is very helpful, warm and knowledgeable...
How was your experience with Cynthia Sites at Baystate Reproductive Medicine?
Dr. Sites is very thorough and I found it refreshing that she could "give us a number" on our odds of success. When I asked specific questions, she gave easy to understand answers. She has good bedside manner in that she clearly cares but she's not overtly warm. She was generous with me when I miscarried.
What's one piece of advice would you give a prospective patient of Cynthia Sites at Baystate Reproductive Medicine?
Ask questions because she has good answers.
During treatment, were you treated like a number or a human with Cynthia Sites at Baystate Reproductive Medicine?
At our first ultrasound after a positive pregnancy test we were told that the embryo was not viable (heartbeat was not good). It can be a confusing time because your hopes are suddenly dashed and while you're still in the office you're coming to terms that this means you're going to miscarry. I was given this devastating news prior to a planned vacation and I was told by the nurses that no one could predict when I was going to miscarry. Dr. Sites helped me by prescribing Misoprostol which gave me some kind of control over the very negative experience of miscarrying. When I was originally given the bad news, another doctor at the clinic (Dr. Wiczyk) stated that she could not give me the Misoprostol because they were a fertility clinic but that I could go to Planned Parenthood; I considered this to be very unhelpful given that they had just told me the pregnancy was not viable. It seemed like torture to have to wait for the inevitable or go to a different facility to get the medication that was necessary to end the pregnancy. I was able to talk to my doctor (Dr. Sites) at the same visit who understood my decision and prescribed the Misoprostol and told me what to expect with the drug.
Describe the protocols Cynthia Sites used in your cycles at Baystate Reproductive Medicine and their degree of success.
Dr. Sites told us at our consult that she expected IVF with ICSI to work the first time and if not the first, then the second. We had a successful singleton pregnancy after the third frozen transfer. Our diagnosis was male factor infertility; I was prescribed the luteal lupron protocol for the retrieval. After the retrieval, I was scheduled for a fresh transfer but I experienced moderate OHSS symptoms and was encouraged by the nurses to do a frozen transfer instead after they saw me in the office. The first frozen transfer resulted in a miscarriage at seven weeks. The embryo was tested after the miscarriage and it was genetically normal. After I completed recovery from the miscarriage and before the second frozen transfer, my uterus was biopsied and I was told I had an infection; it was treated with oral antibiotics. I asked why my uterus was not biopsied prior to the transfer and Dr. Sites said that is not done when they're expecting everything to go right. For the second frozen transfer, I switched to intramuscular shots of progesterone rather than the vaginal suppositories. Dr. Sites explained that the intramuscular shots are considered by some REs to be the "gold standard" but that she considered the suppositories to have similar results to the shots. After the second frozen transfer resulted in a chemical pregnancy, Dr. Sites recommended implanting two embryos; I am told this is standard operating procedure after 2 failed transfers. After this second failure, we reached out to another RE (Dr. Howe) for a second opinion. Dr. Howe encouraged us to stay at our clinic because we had frozen embryos already and each lab has their own procedures for how they're frozen/unfrozen and it's best to stick with that lab. My husband and I decided to another transfer at Baystate and only transfer 1 embryo; that third time was successful.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
The nursing staff is very helpful, warm and knowledgeable. At times, I was frustrated that lab orders were not in the system when I went for bloodwork; it wasn't hugely inconvenient because the lab where I went for bloodwork was in the same building but it involved going up 4 flights of stairs and when you're trying to get all this done before you head to work, it was annoying. This happened to me 3 or 4 times. When I finally complained, they were very apologetic and understood my frustration and after that, I did not have any problems. When I did finally become pregnant, one nurse in particular, Ellen really helped calm my anxieties by explaining very well all the aches and pains I was feeling. During my miscarriage, I was treated with a ton of compassion from Alisa and it was really nice that she could tell me what I could expect in terms of pain and how long it would last. Tracy was another nurse that was very kind and helpful.
Describe your experience with Baystate Reproductive Medicine.
Overall, the care I received at this clinic was excellent. Sometimes, I felt there was a disconnect between the lab and the doctors but I can see why that happens since they're in different locations. Because of the round the clock nature of infertility care, you don't often see "your" doctor however, I was confident that everyone was united in the ultimate goal of a successful pregnancy.
Describe your experience with your monitoring appointments at Baystate Reproductive Medicine.
Because I went at the earliest possible time, I rarely had to wait longer than 10 minutes.
Describe the costs associated with your care under Cynthia Sites at Baystate Reproductive Medicine.
Because the Commonwealth requires insurance companies to cover IVF, we just had to meet our deductible which I believe was $2,000 at the time. We continue to pay for embryo storage at Baystate $52/month.
What specific things went wrong at Baystate Reproductive Medicine?
  • Failed to order appropriate test
Describe the specific things that went wrong at Baystate Reproductive Medicine.
Labwork orders were not always ready (3 to 4 times).
10
Doctor
Cynthia Sites
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
9
NPS
9
Age 39 - 41
3 IUI
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
We had planned to transfer 2 embryos, due to my age, but were down to only one healthy one, so it was transferred on day 5 [protocol with Dr. Kelly Lynch]. This didn’t result in a pregnancy...is very concerned about her patients and also thoughtful. One time I felt rushed through an appointment, but at times she also called me on the weekend...she thoroughly explains what to expect...You can explain Dr Lynch to treat you with respect and care about your treatment.
Most of them [nurses at Baystate Reproductive Medicine] were really great, sharing their experiences with IVF, and being compassionate...I had to wait an extra cycle because no one told us that because I was over 40, I had to do a Clomid challenge test. I feel like they should have told me this before I turned 40, not the month afterward...I didn’t like that I had to go for bloodwork every time I had an ultrasound. It seemed unnecessary as sometimes a decision was made prior to them receiving the lab result. The clinic setting is very nice, the ultrasound techs were great. One of the phlebotomists bruised me twice and I had to specifically request someone else.
How was your experience with Kelly Lynch at Baystate Reproductive Medicine?
Dr Lunch cares about her patients and genuinely seems interested in their outcomes. She thoroughly explains what to expect. One time I felt very rushed through an appointment, but all other interactions were very good.
What's one piece of advice would you give a prospective patient of Kelly Lynch at Baystate Reproductive Medicine?
You can explain Dr Lynch to treat you with respect and care about your treatment.
During treatment, were you treated like a number or a human with Kelly Lynch at Baystate Reproductive Medicine?
Most of the nurses are wonderful. When we weren’t able to do an IUI, the nurse took as much time as I needed to talk about how I was feeling. Another nurse during egg retrieval was so friendly and helpful. Both of these nurses shared with me their own experiences with IVF. Dr Lynch is very concerned about her patients and also thoughtful. One time I felt rushed through an appointment, but at times she also called me on the weekend.
Describe the protocols Kelly Lynch used in your cycles at Baystate Reproductive Medicine and their degree of success.
For several cycles I used Clomid then switched to Letrazole while using ovulation testing. We did this because my husband and I weren’t ready for anything else yet. Next we did 3 IUIs with Letrozole. The last one resulted in a chemical pregnancy. We then moved onto IVF with ICSI. The first month I used an ovulation prediction kit. 10 days after the surge, I applied a Vivelle patch (3 patches and changed them every other day). 11 days after the surge, I started Ganirelix (for 3 days). For month 2, I came in on day 2 of my cycle for baseline blood test and US. I started Menopur (4 vials). That day we both started antibiotics also (for 7 days). Gonal f was started that night. On day 6, another US, then started Ganirelix. I had to go in one week on Monday, Wednesday, Friday, Saturday, and Sunday as they monitored the growth of my follicles (which were a bit slow to grow), along with bloodwork each time. Then Ovidrel and egg retrieval 2 days later. We had planned to transfer 2 embryos, due to my age, but were down to only one healthy one, so it was transferred on day 5. This didn’t result in a pregnancy.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
Most of them were really great, sharing their experiences with IVF, and being compassionate.
Describe your experience with Baystate Reproductive Medicine.
I didn’t like that I had to go for bloodwork every time I had an ultrasound. It seemed unnecessary as sometimes a decision was made prior to them receiving the lab result. The clinic setting is very nice, the ultrasound techs were great. One of the phlebotomists bruised me twice and I had to specifically request someone else.
Describe your experience with your monitoring appointments at Baystate Reproductive Medicine.
You have to be there between 7:30-9 am for an ultrasound and lab work. It’s first come first served, so sometimes it was quick and other days took longer.
Describe the costs associated with your care under Kelly Lynch at Baystate Reproductive Medicine.
Each IUI was ~$600 plus medication costs. Our IVF wasn’t terribly expensive because I had already reached my annual deductible. $60 copay, ~$600 for meds. Now that a new year has started, it’ll be $1,200 for deductible, plus meds, plus copays.
Describe Kelly Lynch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
It seems it would have made sense to transfer 2 embryos, if we had them, given my age and poor egg quality.
What specific things went wrong at Baystate Reproductive Medicine?
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Baystate Reproductive Medicine.
I had to wait an extra cycle because no one told us that because I was over 40, I had to do a Clomid challenge test. I feel like they should have told me this before I turned 40, not the month afterward.
9
Doctor
Kelly Lynch
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 33 - 35
5 IUI
PCOS
Black or African-American
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My experience with Dr. Lynch has been a great experience so far. She has taken the time to listen to me and help me figure out what's best for me to start my family. Dr. L:ynch is straight to the point but not rude and never seems inconvenienced when I have questions. Although a busy doctor when sitting and talking with Dr. Lynch she makes you feel like your her number one priority...even if it's something you might now want to hear she always gives you lots of options and doesn't make you feel like your making the wrong decision.
I love the nursing staff [at Baystate Reproductive Medicine]. They really take the time to know what's going on with you and what's going to best for you to start your family. They know me by name without looking at my chart and they make me feel comfortable even in the most stressful situations...Being a big facility they do get very busy but they always make sure your not too inconvenienced by it and try to accommodate you as much as possible. The front desk ladies know me by name which is very nice because that makes you feel like your not just another patient to them. Getting a hold of the nurses is easy but there are days where you have to call back or hold for a moment because of how busy they get but still make you number one when talking with them and they get what ever messages
How was your experience with Kelly Lynch at Baystate Reproductive Medicine?
My experience with Dr. Lynch has been a great experience so far. She has taken the time to listen to me and help me figure out what's best for me to start my family. Dr. L:ynch is straight to the point but not rude and never seems inconvenienced when I have questions. Although a busy doctor when sitting and talking with Dr. Lynch she makes you feel like your her number one priority.
What's one piece of advice would you give a prospective patient of Kelly Lynch at Baystate Reproductive Medicine?
Go in with an open mind and any questions you have. Questions are good and Dr. Lynch always answers them even if it's something you might now want to hear she always gives you lots of options and doesn't make you feel like your making the wrong decision.
During treatment, were you treated like a number or a human with Kelly Lynch at Baystate Reproductive Medicine?
When I go into my fertility clinic Dr Lynch and the nurses take the time out to sit and talk with me when I come in they know me by name and make me feel comfortable and not just another patient.
Describe the protocols Kelly Lynch used in your cycles at Baystate Reproductive Medicine and their degree of success.
The treatments, medications and protocols we decided to use was based on my pcos diagnosis. My main problem I had was ovulating on my own so my first round of medications we started with was 5 mg of letrozole and timed intercourse. With no success of getting pregnant after a few cycles of that we upped my dose and started 7.5 mg of letrozole, hcg trigger shot and our first round of IUI. I had gotten pregnant after our first round of IUI but later miscarried. Although I was in fact ovulating with the medications getting pregnant after the first time seemed to be a lot harder. I did a few more rounds of the 7.5 mg letrozole, hcg trigger shot and IUI and added progesterone suppository with no success. I did take breaks in between medicated cycles and did ovulate on my own and did timed intercourse but no pregnancies.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
I love the nursing staff. They really take the time to know what's going on with you and what's going to best for you to start your family. They know me by name without looking at my chart and they make me feel comfortable even in the most stressful situations. They show such compassion when medications don't work or losing a pregnancy that you wanted for a really long time. They call to check on you after dealing with difficult news but also get back to you right away when you just have questions. They actually listen to you and even share their own experiences. Although I'm there to get pregnant every nurse I've dealt with makes conversations easy and puts you at ease.
Describe your experience with Baystate Reproductive Medicine.
Being a big facility they do get very busy but they always make sure your not too inconvenienced by it and try to accommodate you as much as possible. The front desk ladies know me by name which is very nice because that makes you feel like your not just another patient to them. Getting a hold of the nurses is easy but there are days where you have to call back or hold for a moment because of how busy they get but still make you number one when talking with them and they get what ever messages you to need to get to the nurses in a timely fashion. The clinic operates very smoothly and if there a mishaps they don't show it because they take care of things very professionally.
Describe the costs associated with your care under Kelly Lynch at Baystate Reproductive Medicine.
Since I'm self pay with everything it is very expensive. Ultrasounds are $300, IUI $500 and just visits were $150 if I can remember correctly. Hcg shot was $118 but most of medications(letrozole, progesterone suppositories etc.) were covered or only a few dollars. We start IVF soon and haven't gone over those cost yet but last time I talked with one of the nurses they said it had actually went up the medications range from $600-$700 and the retrieval and other procedures for IVF are starting at $9,000
Describe Kelly Lynch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
The percentage of multiples with multiple embryo transfer is my concern as well as Dr. Lynch's plus high risk pregnancies and high risk deliveries
10
Doctor
Kelly Lynch
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
8
Age 32
1 Fertility Medications
Diminished Ovarian Reserve
PCOS
Recurrent Pregnancy Loss
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr Lynch is very smart and I have had a great experience so far. She understands that I am trying to be very aggressive and I don't want to delay any new treatments or strategy, and she is helping me move forward from my most recent loss. I feel like I am in good hands with her and she will help solve my unexplained RPL.... She has called me and answered all my questions, as did the nurses. She is quick to follow up with me and is helping me choose the best path forward.
I have loved all the nurses [at Baystate Reproductive Med], especially Dottie. They have all been extremely compassionate. My most recent miscarriage was very difficult and they offered me details for a support group. They all follow up quickly with phone calls and seem very knowledgeable... I wish they had an email way to contact for a general question. Sometimes the phone line is a long wait and then you have to leave a message for a call back. It takes a little extra time which can be annoying. Though when I was having a miscarriage, they tried to page a nurse and when they couldn't get one, a nurse did call me back right away and offered to get me in for an appointment within the hour.
How was your experience with Kelly Lynch at Baystate Reproductive Medicine?
Dr Lynch is very smart and I have had a great experience so far. She understands that I am trying to be very aggressive and I don't want to delay any new treatments or strategy, and she is helping me move forward from my most recent loss. I feel like I am in good hands with her and she will help solve my unexplained RPL.
What's one piece of advice would you give a prospective patient of Kelly Lynch at Baystate Reproductive Medicine?
I would say to go to her because she is a great doctor who listens to all your concerns and follows up quickly.
During treatment, were you treated like a number or a human with Kelly Lynch at Baystate Reproductive Medicine?
Dr Lynch has been very kind to me regarding my history of loss and my most recent loss. She has called me and answered all my questions, as did the nurses. She is quick to follow up with me and is helping me choose the best path forward.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
I have loved all the nurses, especially Dottie. They have all been extremely compassionate. My most recent miscarriage was very difficult and they offered me details for a support group. They all follow up quickly with phone calls and seem very knowledgeable.
Describe your experience with Baystate Reproductive Medicine.
I wish they had an email way to contact for a general question. Sometimes the phone line is a long wait and then you have to leave a message for a call back. It takes a little extra time which can be annoying. Though when I was having a miscarriage, they tried to page a nurse and when they couldn't get one, a nurse did call me back right away and offered to get me in for an appointment within the hour.
Describe the costs associated with your care under Kelly Lynch at Baystate Reproductive Medicine.
So far I have had a $500 initial consult with the doctor. All my ultrasounds have cost $200. I have high deductible insurance so it hasn't covered anything yet.
9
Doctor
Kelly Lynch
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2018, Successful
NPS
8
NPS
10
Age 28 - 30
1 IVF
Endometriosis
Tubal Blockage
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Successful
[Dr. Sites was] Very nice, straight forward, and answered questions. Not the most personable doctor you will meet. Sometimes felt like I had to ask more questions to get all the information I wanted rather than her explaining everything...was on top of my condition which requires surgery before egg retrieval and one before the frozen transfer to optimize success...I agree with her that single embryo transfer is the way to go unlessnover the age of 35.
They [nurses at Baystate Reproductive Medicine] were wonderful and compassionate. They truly seemed excited when I got my positive results. I will have to say they have the best ultrasound tech who made me feel the most comfortable in a scary situation and found a condition that could have led to a failed transfer if it had gone undetected...They are a Large clinic which makes it not as personable of an experience. They have years and years of experience and are 100% trustworthy. Up to date equipment. Experienced doctors and nurses. Be prepared to go through full testing and classes prior to starting any type of protocol for infertility.
How was your experience with Cynthia Sites at Baystate Reproductive Medicine?
Very nice, straight forward, and answered questions. Not the most personable doctor you will meet. Sometimes felt like I had to ask more questions to get all the information I wanted rather than her explaining everything.
What's one piece of advice would you give a prospective patient of Cynthia Sites at Baystate Reproductive Medicine?
Ask questions.
During treatment, were you treated like a number or a human with Cynthia Sites at Baystate Reproductive Medicine?
Everyone was kind and compassionate but it’s a large practice and They don’t take the time to really get to know you as a person. It wouldn’t prevent me continued treatment. I don’t feel like they would remember me 100% if I went back to visit with my baby.
Describe the protocols Cynthia Sites used in your cycles at Baystate Reproductive Medicine and their degree of success.
I can’t remember. The protocol before the egg retrieval. Dr Sites was on top of my condition which requires surgery before egg retrieval and one before the frozen transfer to optimize success.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
They were wonderful and compassionate. They truly seemed excited when I got my positive results. I will have to say they have the best ultrasound tech who made me feel the most comfortable in a scary situation and found a condition that could have led to a failed transfer if it had gone undetected.
Describe your experience with Baystate Reproductive Medicine.
They are a Large clinic which makes it not as personable of an experience. They have years and years of experience and are 100% trustworthy. Up to date equipment. Experienced doctors and nurses. Be prepared to go through full testing and classes prior to starting any type of protocol for infertility.
Describe your experience with your monitoring appointments at Baystate Reproductive Medicine.
Well oiled machine. Wait times weee not long for ultrasounds that occurred 8-10 every morning.
Describe the costs associated with your care under Cynthia Sites at Baystate Reproductive Medicine.
I don’t remember.
Describe Cynthia Sites's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
I agree with her that single embryo transfer is the way to go unlessnover the age of 35. If you are over that age you have the option for a multiple embryo transfer. She will also base it on your history. It is great that she is open minded for others based on age and history.
8
Doctor
Cynthia Sites
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Successful
NPS
10
NPS
10
Age 31
1 IVF
Unexplained
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Halina Wiczyk] was honest about what treatment would likely and would not likely work for us. She was aggressive in treatment but not too aggressive. She listened to our concerns and provided answers to most of our questions (We're diagnosed as unexplained so there simply are not answers for everything). She knows her stuff and is confident in the information she provides and her treatment recommendations.
They [Baystate Reproductive Medicine] are a well oiled machine. The facility has a lab downstairs for blood draws. The staff there are very friendly and fast. Then you sign in at the office upstairs and wait for an US. I think the longest I waited was 45 minutes but I got there toward the end of open hours... The nursing staff is amazing. Very caring, very willing to answer questions and ease fears. They are also very responsive. The receptionist usually takes a message but a nurse will call you back to answer your questions.
How was your experience with Halina Wiczyk at Baystate Reproductive Medicine?
She was honest about what treatment would likely and would not likely work for us. She was aggressive in treatment but not too aggressive. She listened to our concerns and provided answers to most of our questions (We're diagnosed as unexplained so there simply are not answers for everything). She knows her stuff and is confident in the information she provides and her treatment recommendations.
What's one piece of advice would you give a prospective patient of Halina Wiczyk at Baystate Reproductive Medicine?
Go talk with her.
During treatment, were you treated like a number or a human with Halina Wiczyk at Baystate Reproductive Medicine?
Very caring and willing to listen and answer questions. Honest and upfront but still had a warm demeanor.
Describe the protocols Halina Wiczyk used in your cycles at Baystate Reproductive Medicine and their degree of success.
IVF Down regulation, control cycle with bc pills for 3 weeks Started 10IU of Lupron on day 18 After day 3 US, reduced Lupron to 5IU and mixed in 300IU Follistim and 175IU Menopur (this was not for a set period of time; time on the meds differs by response). I took these for about 10 days 9 follicles, 6 were eggs. All 6 fertilized. 4 were ready on day 5 and 2 were ready on day 6. Transfered 1 fresh on day 5. It stuck but only in week 5 so far.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
The nursing staff is amazing. Very caring, very willing to answer questions and ease fears. They are also very responsive. The receptionist usually takes a message but a nurse will call you back to answer your questions.
Describe your experience with Baystate Reproductive Medicine.
I have only positive things to say at this point. The doctor is great, nurses are great, lab has been great, anesthesiologist was great. I have yet to receive a bill so I cannot yet comment on their insurance/billing department.
Describe your experience with your monitoring appointments at Baystate Reproductive Medicine.
They are a well oiled machine. The facility has a lab downstairs for blood draws. The staff there are very friendly and fast. Then you sign in at the office upstairs and wait for an US. I think the longest I waited was 45 minutes but I got there toward the end of open hours.
Describe the costs associated with your care under Halina Wiczyk at Baystate Reproductive Medicine.
There was a mix up with my insurance. My primary insurance doesn't cover IVF but we purchased a secondary plan through my spouse's employer that does. They had his insurance as the primary and mine as secondary which is wrong and making the claims reps at the insurance company cranky. They fixed the order in their system but I have yet to be charged for anything (not even copays) so we'll see how that works out.
Describe Halina Wiczyk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
For my age (31), she highly discouraged multiple transfers. They only do day 5 embryos and the lab is very good. They have decient success rates so the they focus on counseling patients about health of the baby and risks with multiples.
10
Doctor
Halina Wiczyk
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
PCOS
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Lynch] and the nurses were amazing and truly cared about me as a person and our want to be parents. Explained everything before anything was done and the reasoning behind it. Sent my insurance a letter explaining why IUI wouldn’t work with my condition and they approved us for IVF without hassle...She explained everything so we completely understood what we were doing and why. Even when we were frustrated, she’d reassure us that we would get pregnant and we just had to try the next step. Very compassionate
I wish they had IVF/infertility support groups through the clinic [Baystate Reproductive Medicine]...My clinic was amazing and extremely understanding and kind. I felt like they became our family...I especially loved the fact that a majority of the people working there also have their own IVF miracles. They truly know what you’re going through... She [sonographer] would always explain everything but also encourage me at the same time. I was amazed at how much knowledge she has about IVF and fertility medications and the entire process.
How was your experience with Kelly Lynch at Baystate Reproductive Medicine?
She explained everything so we completely understood what we were doing and why. Even when we were frustrated, she’d reassure us that we would get pregnant and we just had to try the next step. Very compassionate
What's one piece of advice would you give a prospective patient of Kelly Lynch at Baystate Reproductive Medicine?
Trust her. She knows what she’s doing
During treatment, were you treated like a number or a human with Kelly Lynch at Baystate Reproductive Medicine?
She and the nurses were amazing and truly cared about me as a person and our want to be parents. Explained everything before anything was done and the reasoning behind it. Sent my insurance a letter explaining why IUI wouldn’t work with my condition and they approved us for IVF without hassle. You can’t help but love someone that helped make you a mom. She made my dream come true.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
I felt like the sonographer, Amy, knew me my entire life. I mean, when she’s svanning you every other day, she knew me better than my husband! She would always explain everything but also encourage me at the same time. I was amazed at how much knowledge she has about IVF and fertility medications and the entire process. She is a true gem. She saw me at my worst and going back after our son was born to introduce them was amazing. She is vital to the practice. The nurses were amazing as well, I just happened to see Amy 90% of the time. I especially loved the fact that a majority of the people working there also have their own IVF miracles. They truly know what you’re going through. Tracy was the nurse I had the day they told us IVF was the only way we’d be parents. I was convinced I wasn’t strong enough to go through that. She sat down, eye level, and talked to me. She has 2 IVF miracles that are all grown and that I’d have mine too. That I’d gotten this far I couldn’t give up on our dreams. So, I put my big girl panties and scheduled our IVF class And that started it all. I hope they know what they are doing for people. They are literally making dreams come true for so many people.
Describe your experience with Baystate Reproductive Medicine.
I wish they had IVF/infertility support groups through the clinic. I’d love to be a mentor to others just starting their journey. You sit in the waiting room and all look at the ground instead of looking at the one another and supporting each other. My clinic was amazing and extremely understanding and kind. I felt like they became our family. I would advise a new patient to trust in your doctor and clinic. Just because one med doesn’t work doesn’t mean something else won’t.
Describe your experience with your monitoring appointments at Baystate Reproductive Medicine.
There’s a time in the morning for that. Took a little getting used to but ended up working out fine
10
Doctor
Kelly Lynch
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
10
Age 30
2 IVF
PCOS
Black or African-American
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr.Lynch was incredibly knowledgeable and kind with me during our visits and procedure. She answered all my questions and she never made me feel like we were on a time clock....A drawback that I have is that I wish I saw her more often than not as well as i wish I could have had more access to her via email or if I had a question.... [Eset Approach] Based on my Age my doctor recommended 1 embryo transfer for both cycles... I began with Clomid, then moved to IUI’s with no success. Then ended with IVF
The clinic [Baystate Repro Med] is welcoming, and centrally located. They have a knowledgeable staff who take good care of you whether it’s in the office or OR.They don’t allow anyone with you in the room except your partner which can be hard if your partner has work is or unavailable. So my support person had to wait outside once which made me upset....Monitoring appointments are first thing in the morning. You arrive and sign in, then you wait 5 minutes or less and you’ll be seen
How was your experience with Kelly Lynch at Baystate Reproductive Medicine?
Dr.Lynch was good with me and assisted with helping me to conceive. A drawback that I have is that I wish I saw her more often than not as well as i wish I could have had more access to her via email or if I had a question.
What's one piece of advice would you give a prospective patient of Kelly Lynch at Baystate Reproductive Medicine?
Arrive on time and follow all Dr.Lynchs instructions the best you can.
During treatment, were you treated like a number or a human with Kelly Lynch at Baystate Reproductive Medicine?
Dr.Lynch was incredibly knowledgeable and kind with me during our visits and procedure. She answered all my questions and she never made me feel like we were on a time clock.
Describe the protocols Kelly Lynch used in your cycles at Baystate Reproductive Medicine and their degree of success.
I don’t recall all of them at this time but I know I began with Clomid, then moved to IUI’s with no success. Then ended with IVF
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
They are incredibly responsive, they follow through with calls to check in , they are kind , and respectful of this emotional process
Describe your experience with Baystate Reproductive Medicine.
The clinic is welcoming, and centrally located. They have a knowledgeable staff who take good care of you whether it’s in the office or OR.They don’t allow anyone with you in the room except your partner which can be hard if your partner has work is or unavailable. So my support person had to wait outside once which made me upset.
Describe your experience with your monitoring appointments at Baystate Reproductive Medicine.
Monitoring appointments are first thing in the morning. You arrive and sign in, then you wait 5 minutes or less and you’ll be seen... Women arrive every 10 minutes but since you don’t need an appointment time they just give you a date it’s imperative you arrive early.
Describe the costs associated with your care under Kelly Lynch at Baystate Reproductive Medicine.
Paying for medications For cycles ,hospital co-payments, and out of pocket expenses for products and services related to treatment such as acupuncture therapy.
Describe Kelly Lynch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
Based on my Age my doctor recommended 1 embryo transfer for both cycles
10
Doctor
Kelly Lynch
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 29 - 30
1 IVF
Male Factor
Uterine Fibroids
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Our experience with Dr Lynch has been excellent. While she is often behind schedule, we usually wait approximately an hour after our scheduled appointment, she takes the time with us each visit to be sure we are fully informed and that all of our questions and concerns are addressed....After our consult we had bloodwork, semen analysis, and HSG we moved directly to IVF with ICSI due to male factor. Our stim cycle used lupron and menopur. We had 20 eggs retrieved, 4 embryos went to freeze. During the stim cycle the ultrasound tech noticed a uterine fibroid and Dr Lynch suggested we do a freeze all
Baystate has excellent physicians and an excellent nursing team. They are responsive and compassionate, willing to take the time to listen. It can take quite a bit of time to get a consult and procedural appointments can take months to schedule. Appointments usually run behind schedule. Somewhat underwhelmed by the surgical nursing staff. But, overall the service provided by the nursing team and the expertise of the physicians is worth the wait.
How was your experience with Kelly Lynch at Baystate Reproductive Medicine?
Our experience with Dr Lynch has been excellent. While she is often behind schedule, we usually wait approximately an hour after our scheduled appointment, she takes the time with us each visit to be sure we are fully informed and that all of our questions and concerns are addressed.
During treatment, were you treated like a number or a human with Kelly Lynch at Baystate Reproductive Medicine?
She took the time to listen to us, answer all of our questions. Expressed empathy and understanding.
Describe the protocols Kelly Lynch used in your cycles at Baystate Reproductive Medicine and their degree of success.
After our consult we had bloodwork, semen analysis, and HSG we moved directly to IVF with ICSI due to male factor. Our stim cycle used lupron and menopur. We had 20 eggs retrieved, 4 embryos went to freeze. During the stim cycle the ultrasound tech noticed a uterine fibroid and Dr Lynch suggested we do a freeze all and then have a SHG and potential hysteroscopy.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
The nursing staff has been excellent. They take the time a each appointment, return phone calls the same day, give status updates.
Describe your experience with Baystate Reproductive Medicine.
Baystate has excellent physicians and an excellent nursing team. They are responsive and compassionate, willing to take the time to listen. It can take quite a bit of time to get a consult and procedural appointments can take months to schedule. Appointments usually run behind schedule. Somewhat underwhelmed by the surgical nursing staff. But, overall the service provided by the nursing team and the expertise of the physicians is worth the wait.
Describe Kelly Lynch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
The clinic seems to advocate for eSET, but fully reviews a couple's options and the benefits and risks to both options.
10
Doctor
Kelly Lynch
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2010 - 2011, Successful
NPS
8
NPS
10
Age 38 - 39
3 IUI
European
Income $0 - $49K
Only Doc Seen
Donor Sperm
Neutral
Strongly Recommends
Successful
[Dr. Cynthia Sites was] Knowledgable, gentle mannered, accessible, covered all important information, answered my questions, accepting of diversity. I have recommended her to others. I did not like her discussion of terminating multiples...Medicated IUI cycles to better predict ovulation. Femera instead of clomid to reduce chamce of multiples...
I had a great experience [at Baystate Reproductive Medicine]. I feel like they have an extremely high success rate. I felt in control of my treatment. I do not like the ultrasound tech who did my level two ultrasound at Baystate and would choose Cooley next time....[Dr. Cynthia Sites was] Knowledgable, gentle mannered, accessible, covered all important information, answered my questions, accepting of diversity. I have recommended her to others. I did not like her discussion of terminating multiples.
How was your experience with Cynthia Sites at Baystate Reproductive Medicine?
Knowledgable, gentle mannered, accessible, covered all important information, answered my questions, accepting of diversity. I have recommended her to others. I did not like her discussion of terminating multiples.
What's one piece of advice would you give a prospective patient of Cynthia Sites at Baystate Reproductive Medicine?
Do your homework and come prepared with questions.
During treatment, were you treated like a number or a human with Cynthia Sites at Baystate Reproductive Medicine?
The practice took the time to talk with me, learn about my wishes, were kind and accepting.
Describe the protocols Cynthia Sites used in your cycles at Baystate Reproductive Medicine and their degree of success.
Medicated IUI cycles to better predict ovulation. Femera instead of clomid to reduce chamce of multiples
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
Kind, gentle, one was not the best speculum inserter, but that was the cycle I got pregnant so that was ok!
Describe your experience with Baystate Reproductive Medicine.
I had a great experience. I feel like they have an extremely high success rate. I felt in control of my treatment. I do not like the ultrasound tech who did my level two ultrasound at Baystate and would choose Cooley next time.
Describe the costs associated with your care under Cynthia Sites at Baystate Reproductive Medicine.
$4,000 for three cycles
Describe Cynthia Sites's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
Not applicable.
8
Doctor
Cynthia Sites
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
10
Clinic
Baystate Reproductive Medicine
Springfield
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
9
NPS
9
Age 34
Male Factor
Unexplained
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Doctor Sites had clearly reviewed our file prior to meeting with us, and she did not ask redundant questions. She had a clear plan moving forward based on that information, which she presented clearly. She thoroughly explained the process, took time to answer questions and did not rush us out the door...She was thorough in her explanation of why we would not need to pursue this (we had asked about PGS). This was the only time she was slightly curt with us.
The clinic [Baystate Reproductive Medicine] mailed a packet ahead of time with information and forms to be completed ahead of our initial appointment. They are organized, efficient and run relatively smoothly. It has been smooth setting up appointments for ordered tests, and the team is responsive and generally very helpful answering questions or directing you to the appropriate person...I have always received prompt return phone calls (same day, usually within an hour). The nurses review information, procedure preparation and are kind and friendly.
How was your experience with Cynthia Sites at Baystate Reproductive Medicine?
We first met with a resident, which I had not been expecting. The resident was kind and asked us additional questions about some of our health history before all of us met with Dr. Sites. Dr. Sites was warm, friendly and matter of fact. She presented a course of treatment, explained the process and the steps that would need to happen prior to starting the process. She was patient, and did not seem to be in any rush. She did not present any aspect of her course of treatment in terms of options, in that we could do any aspect one way, or another way--she only presented a standard plan. When we asked about another option, she was slightly dismissive and stated that it would likely not be necessary in our case. She was thorough in her explanation of why we would not need to pursue this (we had asked about PGS). This was the only time she was slightly curt with us. She laid out next steps clearly and offered us resources to pursue as we waited to be able to take those next steps. She also laid out a standard pricing structure for a cycle, not including medications.
What's one piece of advice would you give a prospective patient of Cynthia Sites at Baystate Reproductive Medicine?
We are very early on in the process, but I did have the sense that you might need to advocate for yourselves. I am not sure how willing she would be to deviate from standard protocols. Again, in our case there does not seem to be a reason, but when I asked about fresh vs frozen transfer and PGS/PGD (the clinic almost always does fresh, and rarely does screening without strong evidence to support the need), she did not give the impression that she was open to either.
During treatment, were you treated like a number or a human with Cynthia Sites at Baystate Reproductive Medicine?
Doctor Sites had clearly reviewed our file prior to meeting with us, and she did not ask redundant questions. She had a clear plan moving forward based on that information, which she presented clearly. She thoroughly explained the process, took time to answer questions and did not rush us out the door. She tailored the tests/scans she ordered to our particular situation, so we would not have to do anything that was not essential.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
I have always received prompt return phone calls (same day, usually within an hour). The nurses review information, procedure preparation and are kind and friendly.
Describe your experience with Baystate Reproductive Medicine.
The clinic mailed a packet ahead of time with information and forms to be completed ahead of our initial appointment. They are organized, efficient and run relatively smoothly. It has been smooth setting up appointments for ordered tests, and the team is responsive and generally very helpful answering questions or directing you to the appropriate person.
Describe the costs associated with your care under Cynthia Sites at Baystate Reproductive Medicine.
We were quoted around 9,000 for one cycle of IVF including ICSI, which did not include medications (additional 2-4k), any diagnostic testing/imaging that would need to be done prior, or any procedure (maybe another 1k) my husband would need to get a sperm sample (1.5-3k quoted estimate)
Describe Cynthia Sites's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
I believe this clinic generally only performs single transfers, but we did not go over this, and after the appointment we regretted not asking/hearing about this, because we wanted to pursue the possibility of implanting two.
9
Doctor
Cynthia Sites
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
1 of 5
9
Clinic
Baystate Reproductive Medicine
Northampton (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 30 - 31
1 IUI
European
Income $0 - $49K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Sites] explains everything clearly, answers any and all questions, and has a very kind and calm demeanor which is appreciated during what can be a stressful process. I’ve never felt rushed during any of my appointments with her, and she shows real concern for the comfort of myself and I’m sure other patients.... I am using clomid and a trigger to provide some control over timing as my cycles aren’t totally regular. And I am using IUI because based on age and tests there is no reason to suspect any fertility issues at this point. My first attempt was not successful, and I am in the midst of a second attempt, currently taking clomid.
They [Bystate Reproductive Medicine] are very organized and everything runs so smoothly. Everything is explained well and there is good communication between the nurses, doctors, and labs. There are many steps involved and I was overwhelmed at first, but everyone there is on tops of things so there was no need to be overwhelmed!... Each nurse I’ve encountered has been patient and thorough in explaining every step and answering any questions. They are all extremely kind, and make sure that I am always as comfortable as a possible at each visit.
How was your experience with Cynthia Sites at Baystate Reproductive Medicine?
She explains everything clearly, answers any and all questions, and has a very kind and calm demeanor which is appreciated during what can be a stressful process. I’ve never felt rushed during any of my appointments with her, and she shows real concern for the comfort of myself and I’m sure other patients.
What's one piece of advice would you give a prospective patient of Cynthia Sites at Baystate Reproductive Medicine?
Don’t worry or stress because you will be well taken care of!
During treatment, were you treated like a number or a human with Cynthia Sites at Baystate Reproductive Medicine?
The doctor and nurses explained everything very clearly and constantly took time to answer questions. They all expressed care and concern with every step.
Describe the protocols Cynthia Sites used in your cycles at Baystate Reproductive Medicine and their degree of success.
I am using clomid and a trigger to provide some control over timing as my cycles aren’t totally regular. And I am using IUI because based on age and tests there is no reason to suspect any fertility issues at this point. My first attempt was not successful, and I am in the midst of a second attempt, currently taking clomid.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
Each nurse I’ve encountered has been patient and thorough in explaining every step and answering any questions. They are all extremely kind, and make sure that I am always as comfortable as a possible at each visit.
Describe your experience with Baystate Reproductive Medicine.
They are very organized and everything runs so smoothly. Everything is explained well and there is good communication between the nurses, doctors, and labs. There are many steps involved and I was overwhelmed at first, but everyone there is on tops of things so there was no need to be overwhelmed!
Describe the costs associated with your care under Cynthia Sites at Baystate Reproductive Medicine.
Much has been covered by insurance, but I’ve been responsible for copays (prescriptions), the sperm, and all sperm-related fees (thaw, storage, etc.)
Describe Cynthia Sites's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
N/A
10
Doctor
Cynthia Sites
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Baystate Reproductive Medicine
Northampton (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2018, Successful
NPS
10
NPS
8
Age 28 - 31
1 IUI
PCOS
Income $50K - $99K
Accountant
1st of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Lynch was very compassionate. She went over everything from diet to vitamins and medication. She gave us the time we deserved and so desperately wanted. Both my husband and I went to every appointment together and she spoke to both of us equally. His questions and comments were as important as my own. ... She gave us the option of how aggressive we wanted to be. We started off slow and let me dictate what we wanted to move on to next when something didn't work.
Weakness would be that they [Baystate Repro Med] are really busy but they are busy for a good reason. They are good. I loved the lab technicians that handled the specimen. They always had a great sense of humor. From the lab techs to the nurse that did the IUI's. They would always make you feel comfortable. ... I got a call from UCONN a few days prior to my appointment with them saying that Baystate had not sent my file to them.
How was your experience with Kelly Lynch at Baystate Reproductive Medicine?
Dr. Lynch was very compassionate. She went over everything from diet to vitamins and medication. She gave us the time we deserved and so desperately wanted. Both my husband and I went to every appointment together and she spoke to both of us equally. His questions and comments were as important as my own. She had a great bedside manner. Never once did I feel like this wouldn't work.
What's one piece of advice would you give a prospective patient of Kelly Lynch at Baystate Reproductive Medicine?
Don't expect your appointment to be on time. They are very busy.
During treatment, were you treated like a number or a human with Kelly Lynch at Baystate Reproductive Medicine?
Even though the was always running late to appointments it was because she gives each patient the time they need to ask all the questions they needed/wanted answered.
Describe the protocols Kelly Lynch used in your cycles at Baystate Reproductive Medicine and their degree of success.
My insurance dictated the order in which we needed to do things but we had some wiggle room. She gave us the option of how aggressive we wanted to be. We started off slow and let me dictate what we wanted to move on to next when something didn't work. We did timed intercourse the first month. Then moved up to medicated timed intercourse. Then moved up to medicated/monitored timed intercourse the next month finally moving up to Medicated IUI the third month. Before going into treatment I didn't have any strong opinions on how aggressive I wanted to be. Once we actually started appointments I didn't want to wait any longer. When something didn't work we moved on to the next step(that was allowed by insurance) Dr. Lynch was very accommodating to our approach.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
I loved the nursing staff. They were very companionate. If you had any questions they answered them. My only complaint with them is that they are a very busy office and would tell you of the next step in your procedure and assume that you knew what to do. For my first injectable they just told me to do it.. Luckily I was able to find a video from the pharmacy how/where to administer the trigger shot. From that point on I knew I had to ask questions immediately.
Describe your experience with Baystate Reproductive Medicine.
Strengths of the clinic is that the doctors and staff are awesome. Weakness would be that they are really busy but they are busy for a good reason. They are good. I loved the lab technicians that handled the specimen. They always had a great sense of humor. From the lab techs to the nurse that did the IUI's. They would always make you feel comfortable.
Describe the costs associated with your care under Kelly Lynch at Baystate Reproductive Medicine.
Everything was billed through the insurance which my insurance covered. I was only responsible for copays
What specific things went wrong at Baystate Reproductive Medicine?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Baystate Reproductive Medicine.
When we switched to a clinic closer to home when we decided that we were going to move up to IVF I requested that my paperwork be sent down to UCONN well in advance about 2 months. I got a call from UCONN a few days prior to my appointment with them saying that Baystate had not sent my file to them. So I had to leave work to go up to Springfield to get my medical file the day before my appointment with the new dr. Who had required to have the paperwork prior to the appointment to have a full appointment.
10
Doctor
Kelly Lynch
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Baystate Reproductive Medicine
Northampton (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
7
NPS
7
Age 32
Diminished Ovarian Reserve
Tubal Blockage
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Neutral
Neutral
Unsuccessful
I rarely saw Dr sites. Besides my first consult with her. ... I had to suggest/ask to use progesterone bc I felt my 11 day Luteal phase was too short. ... After that we met with Dr. Sites and she gave us the Diagnosis of LOR. she suggested a test to check my tubes (one of which turned out to be blocked). She then said our first course of action would be IUI (due to our insurance requirements). She explained everything well and we were satisfied. But that was i believe the only time we saw her. After that it was only nurses and US techs.
Although the rest of her [Dr, Sutes] nursing staff was very nice and helpful, the clinic [Baystate Repro Med] is large and you situation is not well known by most people you see ... But it is a hospital clinic so you are mostly a number. Nurses are great. Although i did have a problem getting my rx once, their system was down and they hadn't sent it in by the time i got to the pharmacy. Although it didn't workout for us, i don't think that is on them. We moved out of state so we switched clinics for our IVF cycles. We are still waiting for our BFP.
How was your experience with Cynthia Sites at Baystate Reproductive Medicine?
I was able to get my labs done prior to visiting, and had an ultrasound at the clinic. After that we met with Dr. Sites and she gave us the Diagnosis of LOR. she suggested a test to check my tubes (one of which turned out to be blocked). She then said our first course of action would be IUI (due to our insurance requirements). She explained everything well and we were satisfied. But that was i believe the only time we saw her. After that it was only nurses and US techs.
What's one piece of advice would you give a prospective patient of Cynthia Sites at Baystate Reproductive Medicine?
Be your own advocate. She can be a bit old school. If you think you want Progesterone for your cycle. Ask for it!
During treatment, were you treated like a number or a human with Cynthia Sites at Baystate Reproductive Medicine?
I rarely saw Dr sites. Besides my first consult with her. Although the rest of her nursing staff was very nice and helpful, the clinic is large and you situation is not well known by most people you see . I had to suggest/ask to use progesterone bc I felt my 11 day Luteal phase was too short.
Describe the protocols Cynthia Sites used in your cycles at Baystate Reproductive Medicine and their degree of success.
Clomid for the first round. trigger shot and IUI after 36 hours. This one failed. Switched to Letrozol, did not trigger since this was on our blocked side. Letrozol again, triggered and IUI after 36 hours. Failed. After this we requested her office send a letter asking for us to start IVF.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
The nurses were very nice and helpful. After my first IUI i asked the nurse about progesterone for my short lateral phase. I said my periods/ spotting started very early. She said just ask me for it and I will RX it for you. not a problem.
Describe your experience with Baystate Reproductive Medicine.
It's one of the only clinics in the area. They do a good job and are well organized. But it is a hospital clinic so you are mostly a number. Nurses are great. Although i did have a problem getting my rx once, their system was down and they hadn't sent it in by the time i got to the pharmacy. Although it didn't workout for us, i don't think that is on them. We moved out of state so we switched clinics for our IVF cycles. We are still waiting for our BFP.
Describe the costs associated with your care under Cynthia Sites at Baystate Reproductive Medicine.
Our insurance covered most of our treatments about 20% was left up to us.
7
Doctor
Cynthia Sites
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Baystate Reproductive Medicine
Northampton (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2012 - 2013, Successful
NPS
10
NPS
10
Age 30 - 31
3 IUI
1 IVF
PCOS
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Kelly Lynch] was compassionate during this difficult process, which was very appreciated. She was informative, but still kind. Never did she make us feel fearful about the process. When she could not be part of a procedure, she assured us that we were in good hands. She was on hand to celebrate our success as well, which was amazing...She is more than willing to answer anything that you may ask, and quell any fears you have. The more educated you are, the less scary this process seems.
All of the doctors there [Baystate Reproductive Medicine] work really well together. When Dr. Lynch wasn’t available, the other doctors stepped in. They definitely work well as a team. It was nice to know someone was always available when needed...We did a 3 day transfer, as all 4 of my embryos were unsure to make it to day 5. We implanted one high quality embryo, but nothing else made it to freeze...They [nurses] always made me feel so supported. They were kind and had a great senses of humor, which I definitely appreciated. They were super knowledgeable. I always felt confident in their abilities.
How was your experience with Kelly Lynch at Baystate Reproductive Medicine?
She was compassionate during this difficult process, which was very appreciated. She was informative, but still kind. Never did she make us feel fearful about the process. When she could not be part of a procedure, she assured us that we were in good hands. She was on hand to celebrate our success as well, which was amazing.
What's one piece of advice would you give a prospective patient of Kelly Lynch at Baystate Reproductive Medicine?
Ask questions! This is definitely not the time to be shy. There are no stupid questions. She is more than willing to answer anything that you may ask, and quell any fears you have. The more educated you are, the less scary this process seems.
During treatment, were you treated like a number or a human with Kelly Lynch at Baystate Reproductive Medicine?
Dr. Lynch was amazing in describing the process and managing expectations. She was personable and had great bedside manner.
Describe the protocols Kelly Lynch used in your cycles at Baystate Reproductive Medicine and their degree of success.
My insurance required 3 IUI’s before IVF. Those were all unsuccessful for me. Because of my PCOS, she used a low dosage of fertility meds for our first round of IVF. That only produced 8 eggs, but 2 of my embryos were very high quality. We did a 3 day transfer, as all 4 of my embryos were unsure to make it to day 5. We implanted one high quality embryo, but nothing else made it to freeze.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
They always made me feel so supported. They were kind and had a great senses of humor, which I definitely appreciated. They were super knowledgeable. I always felt confident in their abilities.
Describe your experience with Baystate Reproductive Medicine.
All of the doctors there work really well together. When Dr. Lynch wasn’t available, the other doctors stepped in. They definitely work well as a team. It was nice to know someone was always available when needed.
Describe the costs associated with your care under Kelly Lynch at Baystate Reproductive Medicine.
My insurance covered most of the cost of my IVF process. I paid a copay when I went for visits, but I paid only $500 for the cycle.
Describe Kelly Lynch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
She left that decision up to us. Since two of our embryos were high quality, we only transferred one.
10
Doctor
Kelly Lynch
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Baystate Reproductive Medicine
Northampton (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
10
NPS
10
Age 33 - 34
5 IUI
1 IVF
1 Embryo Freezing
PCOS
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Kelly Lynch] was patient and supportive and hopeful! she spoke to me like a person and was so excited to participate in helping us become pregnant. The staff of nurses and ultrasound techs, everyone was absolutely wonderful and made this difficult process so much easier... She was very patient and willing to answer all my questions and explained all the steps thoroughly so I knew what to expect throughout the process
I can't say enough wonderful things about the entire nursing and support staff at BRM!... They [the nurses]were wonderful! Answered questions, were patient and were a shoulder to cry on after an unsuccessful round of treatment.... The ultrasound techs were the best....I feel like they are dealing with us at our most vulnerable and they were always so patient and kind
How was your experience with Kelly Lynch at Baystate Reproductive Medicine?
She was patient and supportive and hopeful! she spoke to me like a person and was so excited to participate in helping us become pregnant. The staff of nurses and ultrasound techs, everyone was absolutely wonderful and made this difficult process so much easier
What's one piece of advice would you give a prospective patient of Kelly Lynch at Baystate Reproductive Medicine?
Do your research and come with questions - she is happy to answer them. Don't hold back, the more you share with her, the easier it is for her to help you
During treatment, were you treated like a number or a human with Kelly Lynch at Baystate Reproductive Medicine?
She was very patient and willing to answer all my questions and explained all the steps thoroughly so I knew what to expect throughout the process
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
They were wonderful! Answered questions, were patient and were a shoulder to cry on after an unsuccessful round of treatment. I can't say enough wonderful things about the entire nursing and support staff at BRM!
Describe your experience with Baystate Reproductive Medicine.
Easy to get to with parking - clean. Answer phone and get back to you fairly quickly. Wait times were average....I very rarely had to go into an appointment long after the scheduled tome
Describe your experience with your monitoring appointments at Baystate Reproductive Medicine.
The ultrasound techs were the best....I feel like they are dealing with us at our most vulnerable and they were always so patient and kind
Describe the costs associated with your care under Kelly Lynch at Baystate Reproductive Medicine.
The majority of my care was covered by my health insurance...once i hit my deductible, that was about it
10
Doctor
Kelly Lynch
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Baystate Reproductive Medicine
Northampton (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015, Successful
NPS
10
NPS
10
Age 31
2 Fertility Medications
Anovulation
Male Factor
PCOS
Uterine Fibroids
European
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Lynch was very patient, understanding, and explained all diagnoses and procedures with great clarity...She allowed us to make our own informed decisions about treatment.
All the staff at BRM [Baystate Reproductive Medicine] were wonderful and so supportive. They went above and beyond for us and were always available to answer questions and educate us. We were never pressured into any decisions.
How was your experience with Kelly Lynch at Baystate Reproductive Medicine?
She was so helpful and informative. She took the time to explain everything in great depth and answer all our questions. She allowed us to make our own informed decisions about treatment.
During treatment, were you treated like a number or a human with Kelly Lynch at Baystate Reproductive Medicine?
Dr Lynch was very patient, understanding, and explained all diagnoses and proceedures with great clarity. All the staff at BRM were wonderful and so supportive. They went above and beyond for us and were always available to answer questions and educate us. We were never pressured into any decisions.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
Dottie was amazing and very compassionate! Her hugs are the best!!
10
Doctor
Kelly Lynch
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Baystate Reproductive Medicine
Northampton (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 26 - 27
1 IUI
1 IVF
PCOS
European
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
6 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I think she [Dr. Sites] is a great doctor who really cares about her patients she answers all questions truthfully and honestly. She doesn't rush appointments and is easy to understand. She cares for her patients and doubles check you understand before leaving.... Very caring and really listened to me and my husband.... [Eset Approach] She leaned towards doing one verses two because of my age but was open to doing 2
The clinic [Baystate Reproductive Medicine] is clean and easy to find . All the staff is nice and friendly. The procedure takes place in a different building but is also easy to find. A weakness would be that the ultrasound is first come first serve not by appointment.... All the nurses are very nice and return calls the same day and will not rush to get off the phone.... [Monitoring Appointments are] first come first serve 7:30am to 9am
How was your experience with Cynthia Sites at Baystate Reproductive Medicine?
I think she is a great doctor who really cares about her patients she answers all questions truthfully and honestly. She doesn't rush appointments and is easy to understand. She cares for her patients and doubles check you understand before leaving.
What's one piece of advice would you give a prospective patient of Cynthia Sites at Baystate Reproductive Medicine?
To be hopeful
During treatment, were you treated like a number or a human with Cynthia Sites at Baystate Reproductive Medicine?
Very caring and really listened to me and my husband.
Describe your experience with the nursing staff at Baystate Reproductive Medicine.
All the nurses are very nice and return calls the same day and will not rush to get off the phone.
Describe your experience with Baystate Reproductive Medicine.
The clinic is clean and easy to find . All the staff is nice and friendly. The procedure takes place in a different building but is also easy to find. A weakness would be that the ultrasound is first come first serve not by appointment.
Describe your experience with your monitoring appointments at Baystate Reproductive Medicine.
It is first come first serve 7:30am to 9am
Describe Cynthia Sites's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Baystate Reproductive Medicine.
She leaned towards doing one verses two because of my age but was open to doing 2
10
Doctor
Cynthia Sites
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Baystate Reproductive Medicine
Northampton (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5

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