Bethesda Fertility Center (closed)

Rated 8.6
Strongly recommend: 81%Neutral: 4%Don't recommend: 16%8.6
81% strongly recommend
53 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.4
9.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
406
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic had 1 office

Cincinnati (closed)
10506 Montgomery RD
Cincinnati, OH 45242
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
10
NPS
10
Age 32 - 35
1 IVF
Diminished Ovarian Reserve
Tubal Blockage
Black or African-American
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Reynolds] took the time to speak with me and help me understand the process and never rushed me through any meetings or exams...She was extremely knowledgeable and professional. Didn’t set high expectations just in case something didn’t work out. Very easy to get a hold of if I had any questions. She walked me through the whole process and made sure we understood every part and let us ask questions as needed...
[at Bethesda Fertility Center] Everything done in house and very professional. The lab is on the same floor and you are able to meet the lab personnel and the Dr who combines the egg and sperm. They give you daily updates on how your embryos are doing and what grade they are...I could go in for monitoring at times that were convenient for me...
How was your experience with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
She was extremely knowledgeable and professional. Didn’t set high expectations just in case something didn’t work out. Very easy to get a hold of if I had any questions. She walked me through the whole process and made sure we understood every part and let us ask questions as needed.
What's one piece of advice would you give a prospective patient of Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Be honest with you worries and fears. Always ask questions
During treatment, were you treated like a number or a human with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
She took the time to speak with me and help me understand the process and never rushed me through any meetings or exams
Describe the protocols Kasey Reynolds Marelić used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
Started with birth control for the first two weeks and then went on Lupron shots. After that it was a mixture or lupron shot and shots to grow the follicles. Then a shot to make the eggs release followed up with progesterone shots through 11 weeks.
Describe your experience with Bethesda Fertility Center (closed).
Everything done in house and very professional. The lab is on the same floor and you are able to meet the lab personnel and the Dr who combines the egg and sperm. They give you daily updates on how your embryos are doing and what grade they are.
Describe your experience with your monitoring appointments at Bethesda Fertility Center (closed).
I could go in for monitoring at times that were convenient for me. They says they would pick
Describe the costs associated with your care under Kasey Reynolds Marelić at Bethesda Fertility Center (closed).
I don’t remember $5000-$10000
Describe Kasey Reynolds Marelić's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
None
10
Doctor
Kasey Reynolds Marelić
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 28 - 29
3 IUI
1 IVF
Male Factor
PCOS
European
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Protocol with Dr. Isela Robertshaw] First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob...She was kind, energetic and always so positive... Polite and professional. She always knew every answer to every question. I would see her again if we decide to do it again. I have already suggested to a friend to go to Bethesda
they had payment plans [at Bethesda Fertility Center]...No weaknesses. Highly suggest to anyone wanting to take this step. Professional and polite. Gave you all the information you need and allowed you to make decisions with suggestions along the way. Always available...First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her [Dr. Robertshaw's] suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
She was amazing. I highly suggest seeing her. Polite and professional. She always knew every answer to every question. I would see her again if we decide to do it again. I have already suggested to a friend to go to Bethesda.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Be prepared for anything. Relax she knows what she is doing. Give her all your trust
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
She was kind, energetic and always so positive
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Tracey and liz)
Polite and professional
Describe your experience with Bethesda Fertility Center (closed).
No weaknesses. Highly suggest to anyone wanting to take this step. Professional and polite. Gave you all the information you need and allowed you to make decisions with suggestions along the way. Always available
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
I was lucky to have great insurance that helped pay. Otherwise they had payment plans
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
She gave me the option
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
NPS
10
NPS
10
Age 28
Anovulation
PCOS
European
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
been challenging finding days when Dr Reynolds is in for my next appointment...She's very nice. I've only met with her once so far...She's young and energetic. Easy to talk to. Friendly and warm personality. Helpful. Good at explaining things. Talks fast but willing to explain things again....she was honest and hopeful. She told me with my issues it might take time, but it wouldn't be impossible for me to get pregnant. She was recommended to me by my obgyn. Excited to go back to see her.
been challenging finding days when Dr Reynolds is in for my next appointment. The office [Bethesda Fertility Center] is 45 minutes away, but thev staff has been helpful when I've tried to schedule another appointment. They also let me wait until all my test results are in to come back for a followup, that way I don't have to pay for extra visits...The day I was there seemed to be a busy hectic day for the office staff. Everyone was running around, but the nurses acted calm when taking my blood.
How was your experience with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
She's young and energetic. Easy to talk to. Friendly and warm personality. Helpful. Good at explaining things. Talks fast but willing to explain things again. I've only seen her once so far but she was honest and hopeful. She told me with my issues it might take time, but it wouldn't be impossible for me to get pregnant. She was recommended to me by my obgyn. Excited to go back to see her.
What's one piece of advice would you give a prospective patient of Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Ask questions. She talks fast.
During treatment, were you treated like a number or a human with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
She's very nice. I've only met with her once so far. Talked very fast but explains things well!
Describe the protocols Kasey Reynolds Marelić used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
None yet
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
Nice!
Describe your experience with Bethesda Fertility Center (closed).
Its hard to say because I've only been there once. The day I was there seemed to be a busy hectic day for the office staff. Everyone was running around, but the nurses acted calm when taking my blood. Is been challenging finding days when Dr Reynolds is in for my next appointment. The office is 45 minutes away, but thev staff has been helpful when I've tried to schedule another appointment. They also let me wait until all my test results are in to come back for a followup, that way I don't have to pay for extra visits.
Describe the costs associated with your care under Kasey Reynolds Marelić at Bethesda Fertility Center (closed).
Haven't got bills yet
10
Doctor
Kasey Reynolds Marelić
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2018, Successful
NPS
10
NPS
9
Age 35 - 36
1 IVF
1 Embryo Freezing
Unexplained
Income $200K - $499K
Accountant
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Robertshaw is a great listener, seeks to understand any/all symptoms to help discuss treatment options. She takes the time to answer all questions and is candid in her responses and opinions. She took the burden of stressing about infertility off of my shoulders, and I truly trusted that I was in good hands with her recommended treatment.
Nursing staff [at Bethesda Fertility Center] was very attentive and gave the feeling that they were personally invested in your success.... Great staff, very friendly and helpful. Walking through the financing with someone that knew the details was great. The only con was that sometimes appointment wait times were long (~15-20 min), as they prioritize the IVF and IUI patients given the urgent needs that they have during their cycles.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr Robertshaw is a great listener, seeks to understand any/all symptoms to help discuss treatment options. She takes the time to answer all questions and is candid in her responses and opinions. She took the burden of stressing about infertility off of my shoulders, and I truly trusted that I was in good hands with her recommended treatment.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Personally called to check up on me, I never felt rushed, very empathetic and thorough with every appointment.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Deanna)
Nursing staff was very attentive and gave the feeling that they were personally invested in your success.
Describe your experience with Bethesda Fertility Center (closed).
Great staff, very friendly and helpful. Walking through the financing with someone that knew the details was great. The only con was that sometimes appointment wait times were long (~15-20 min), as they prioritize the IVF and IUI patients given the urgent needs that they have during their cycles.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
IUI and IVF procedures, embryo freezing, monitoring ultrasounds, doctor visits, blood work.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
She did not want to transfer more than 2 embryos, which is what we ended up doing. If PGS had been used, she prefers to transfer only 1 to minimize risk but is open to patient input.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Unknown Success
NPS
10
NPS
10
Age 32
3 Fertility Medications
Male Factor
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I felt like talking to Dr. Reynolds was like talking with a friend. She was honest, funny and supportive. She answered any question I had or still do have...Dr. Reynolds, in my experience, has no weaknesses at this point in time. She is a great listener, never makes you feel rushed, answers questions you might think are silly or dumb. She is happy to answer phone calls and emails...
The clinic [Bethesda Fertility Center] is easy to get in touch with. It is easy to make appointments and to fill out paperwork before your visit...I have only had experience with two nurses. Both were friendly and easy to engage with. They answered any questions I had and were honest when I needed to speak with a doctor... staff was also friendly and welcoming. I got phone calls back immediately and never felt like they didnt care about my journey.
How was your experience with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Dr. Reynolds, in my experience, has no weaknesses at this point in time. She is a great listener, never makes you feel rushed, answers questions you might think are silly or dumb. She is happy to answer phone calls and emails.
What's one piece of advice would you give a prospective patient of Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Make sure you create a list of questions no matter how you feel about them. You might think they are silly or dumb but she wont and she will answer any of them.
During treatment, were you treated like a number or a human with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
I felt like talking to Dr. Reynolds was like talking with a friend. She was honest, funny and supportive. She answered any question I had or still do have. My staff was also friendly and welcoming. I got phone calls back immediately and never felt like they didnt care about my journey.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Patty )
I have only had experience with two nurses. Both were friendly and easy to engage with. They answered any questions I had and were honest when I needed to speak with a doctor.
Describe your experience with Bethesda Fertility Center (closed).
The clinic is easy to get in touch with. It is easy to make appointments and to fill out paperwork before your visit. I found other options in my city were a lot harder to get in touch with.
10
Doctor
Kasey Reynolds Marelić
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2010 - 2012, Successful
NPS
9
NPS
9
Age 28 - 30
2 IUI
Unexplained
Income $50K - $99K
1st of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I had already done 4 unsuccessful rounds of Clomid. His [Dr. Glen Hofmann's] first recommendation was for an HSG test where dye is shot through the tubes, as he felt there might be a blockage. After the procedure, he recommended IUI, and I literally was successfully pregnant the next month (twin boys)... Was very confident in his diagnosis and was very clear that there was a HIGH risk for multiple birth.
Everyone [at Bethesda Fertility Center] was very professional. There is NOTHING to be embarrassed about. They have family photos all over the hallway walls of families they were able to successfully get pregnant. I always felt comfortable and would recommend them to anyone that I know.... Expensive (approximately $2000 even with insurance) but I think any couple expects this with fertility treatment.
How was your experience with Glen Hofmann at Bethesda Fertility Center (closed)?
He was very easy to talk to, and confident in his ability to make it so that I would be able to get pregnant. After one HSG test and having to shake my hips to get the dye through one of my fallopian tubes, I was able to get pregnant the very next month via IUI
What's one piece of advice would you give a prospective patient of Glen Hofmann at Bethesda Fertility Center (closed)?
Don't discount his confidence as cockiness.
During treatment, were you treated like a number or a human with Glen Hofmann at Bethesda Fertility Center (closed)?
Was very confident in his diagnosis and was very clear that there was a HIGH risk for multiple birth. At the time I felt he was too confident, but I was afraid dto get my hopes up.
Describe the protocols Glen Hofmann used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
I had already done 4 unsuccessful rounds of Clomid. His first recommendation was for an HSG test where dye is shot through the tubes, as he felt there might be a blockage. After the procedure, he recommended IUI, and I literally was successfully pregnant the next month (twin boys)
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
I always felt comfortable going there.
Describe your experience with Bethesda Fertility Center (closed).
Everyone was very professional. There is NOTHING to be embarrassed about. They have family photos all over the hallway walls of families they were able to successfully get pregnant. I always felt comfortable and would recommend them to anyone that I know.
Describe the costs associated with your care under Glen Hofmann at Bethesda Fertility Center (closed).
Expensive (approximately $2000 even with insurance) but I think any couple expects this with fertility treatment.
9
Doctor
Glen Hofmann
NPS
Humanity
5 of 5
Communication
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
9
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
8
NPS
8
Age 36
1 Fertility Medications
Male Factor
PCOS
Income $0 - $49K
3rd of 3 Docs
12 IUI With Other Docs
IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Thie took a long time to get my history and previous testing. She was very knowledgable about PCOS and took time to help me understand it. She went out of her way to make sure I received the best treatment. I feel she could of been a little more aggressive as I had to order an additional week of medicine because she was nervous of me over ovulating.... I did and IVF startibg with birth control for a month then starting injections.
The front office staff [Bethesda Fertility Center] was very rude, inconsiderate of how expensive and emotionally tolling this procedure is and what your going through. Other than that the rest of the ataff was very pleasant. The office could use some updating but my overall experience was good.... They [nurses] were very caring ,nice, and quick to get your appointment moving.... Dr. Thie took a long time to get my history and previous testing.
How was your experience with Jennifer Thie at Bethesda Fertility Center (closed)?
Dr. Thie took a long time to get my history and previous testing. She was very knowledgable about PCOS and took time to help me understand it. She went out of her way to make sure I received the best treatment. I feel she could of been a little more aggressive as I had to order an additional week of medicine because she was nervous of me over ovulating.
What's one piece of advice would you give a prospective patient of Jennifer Thie at Bethesda Fertility Center (closed)?
She brings ypu back a lot and staff is considerate about multiple visits and high copays.
During treatment, were you treated like a number or a human with Jennifer Thie at Bethesda Fertility Center (closed)?
She was very personable and knew my case versus not knowing my case
Describe the protocols Jennifer Thie used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
I did and IVF startibg with birth control for a month then starting injections.
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
They were very caring ,nice, and quick to get your appointment moving.
Describe your experience with Bethesda Fertility Center (closed).
The front office staff was very rude, inconsiderate of how expensive and emotionally tolling this procedure is and what your going through. Other than that the rest of the ataff was very pleasant. The office could use some updating but my overall experience was good.
Describe the costs associated with your care under Jennifer Thie at Bethesda Fertility Center (closed).
18,000
8
Doctor
Jennifer Thie
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
2
NPS
4
Age 29
2 IVF
Male Factor
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Sales Representative
1st of 2 Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
His [Dr Hofmann's] strength is his experience. He has seen a lot of cases and makes very accurate predictions. His weakness is his bedside manner. He was too quick to tell me that I needed to use a gestational carrier vs. adjusting his approach.... Have thick skin. I do, and his delivery still brought me to tears more than once.
[Bethesda Fertility Center is a] small clinic north of Cincinnati. It has 3 doctors now but Dr. Hoffman was the primary doctor when I was there. I saw Dr. Renyolds once or twice and liked her but she was learning....All the nurses there were wonderful!
How was your experience with Glen Hofmann at Bethesda Fertility Center (closed)?
His strength is his experience. He has seen a lot of cases and makes very accurate predictions. His weakness is his bedside manner. He was too quick to tell me that I needed to use a gestational carrier vs. adjusting his approach.
What's one piece of advice would you give a prospective patient of Glen Hofmann at Bethesda Fertility Center (closed)?
Have thick skin. I do, and his delivery still brought me to tears more than once.
During treatment, were you treated like a number or a human with Glen Hofmann at Bethesda Fertility Center (closed)?
The nurses were great, he was very blunt and does not have good bed side manner when telling women bad news.
Describe the protocols Glen Hofmann used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
2 antagonist cycles -BC for 3ish weeks -overlapping with lupron for 2-3 weeks -8 days of Gonal F and Menopur -Novarel -Transfer on day 6
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Jackie)
All the nurses there were wonderful!
Describe your experience with Bethesda Fertility Center (closed).
small clinic north of Cincinnati. It has 3 doctors now but Dr. Hoffman was the primary doctor when I was there. I saw Dr. Renyolds once or twice and liked her but she was learning.
2
Doctor
Glen Hofmann
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
4 of 5
4
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
8
NPS
7
Age 26
Endometriosis
PCOS
European
Income $0 - $49K
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
I like that she [Dr. Kasey Reynolds] is compassionate and shows empathy towards her patients. I didn't get the chance to see her every time I am in the office, she is pretty busy...If you need to ask any questions, you cant't talk directly to her, you have to go trough a nurse, I don't really like it...I came from another doctor, that office was closed. I already was halfway trough my IVF treatment, I had the egg retrieval done. Dr. Reynolds decided to have the same treatment as my previous doctor and have me on lupron for a couple of moths and then do the embryo transfer.
The nurses are kind and show compassion [at Bethesda Fertility Center]. They try to explain everything so you can understand what you are supposed to do...There were a couple of times when they forgot to call me with the test results and once we had to reschedule the cycle because they forgot to get the medicine...I just started the second part of my IVF treatment and doctor Reynolds does not accept my insurance so it is kind if expansive, a simple consultation is over 500$. The previous doctor left the office and they transferred me to doctor Reynolds who as I said does not accept my insurance, I have to pay out of pocket
How was your experience with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
I like that she is compassionate and shows empathy towards her patients. I didn't get the chance to see her every time I am in the office, she is pretty busy. If you need to ask any questions, you cant't talk directly to her, you have to go trough a nurse, I don't really like it.
During treatment, were you treated like a number or a human with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Everyone is nice there, but it is kind of hard to get to them.
Describe the protocols Kasey Reynolds Marelić used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
I came from another doctor, that office was closed. I already was halfway trough my IVF treatment, I had the egg retrieval done. Dr. Reynolds decided to have the same treatment as my previous doctor and have me on lupron for a couple of moths and then do the embryo transfer.
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
The nurses are kind and show compassion. They try to explain everything so you can understand what you are supposed to do.
Describe your experience with Bethesda Fertility Center (closed).
It is expansive ! Like much more expansive than other clinics and offices around here. The care they give is good but it is expensive. I like the location of the clinic , the staff. We had a misunderstanding about the pricing , at the beginning they gave me on price, that when I got the bill, it was a lot more tan the initial price.
Describe the costs associated with your care under Kasey Reynolds Marelić at Bethesda Fertility Center (closed).
I just started the second part of my IVF treatment and doctor Reynolds does not accept my insurance so it is kind if expansive, a simple consultation is over 500$. The previous doctor left the office and they transferred me to doctor Reynolds who as I said does not accept my insurance, I have to pay out of pocket
What specific things went wrong at Bethesda Fertility Center (closed)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Bethesda Fertility Center (closed).
There were a couple of times when they forgot to call me with the test results and once we had to reschedule the cycle because they forgot to get the medicine
8
Doctor
Kasey Reynolds Marelić
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 29 - 30
1 Egg Freezing
1 Embryo Freezing
Unexplained
Middle Eastern
Income $100K - $199K
Operations
1st of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From the first visit when i saw doctor Robertshaw i knew she’s the right one, i knew she is one who’s going to make our dreams come true and yet she absolutely did. such a fantastic job very professional and kind she’s sweet and knows how i feel and my pain. i did work from the first IVF treatment. I can’t thank her enough...treated us like we were very special people...
the entire [Bethesda Fertility Center] staff is so kind and professional but [nurse] Lynzia Hogan she did amazing Job with everything she’s nice and kind helped me with all my weird and nonsense questions. very organized and sweetheart...no weakness at all they’re very strong team they’re amazing hard working. trihealth need to recognize this team and reward them for their amazing and professional job they bring life they make our dreams come true
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
From the first visit when i saw doctor Robertshaw i knew she’s the right one, i knew she is one who’s going to make our dreams come true and yet she absolutely did. such a fantastic job very professional and kind she’s sweet and knows how i feel and my pain. i did work from the first IVF treatment. I can’t thank her enough. bless her heart ❤️
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Keep that positive smile on you. that give us hope..
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr Robertshaw treated us like we were very special people and very kindly
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie Hogan)
the entire staff is so kind and professional but Lynzia Hogan she did amazing Job with everything she’s nice and kind helped me with all my weird and nonsense questions. very organized and sweetheart. they have no idea how much they helped me with this process dealing with this group of team was part of my treatment i did really makes it easier and possible. thank you so much god bless you and bless your family
Describe your experience with Bethesda Fertility Center (closed).
no weakness at all they’re very strong team they’re amazing hard working. trihealth need to recognize this team and reward them for their amazing and professional job they bring life they make our dreams come true
Describe your experience with your monitoring appointments at Bethesda Fertility Center (closed).
clean and simple rooms are always ready for us and clean
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
I was lucky to have an insurance to cover my cost of doing the ivf
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
i don’t have any comments she did everything in a professional way and what best for us
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 35
2 IVF
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Doctor Robertshaw was a kind and compassionate doctor....explained everything she was doing and the expectations...was blunt and didn’t sugarcoat anything...didn’t give us unrealistic expectations...kindness and understanding...talked to us in a way we understood without us feeling like we were being talked down to.
[Bethesda Fertility Center] was extremely friendly and organized...were kind and compassionate and told us everything to expect...understood our needs and helped work around our work schedule...explained everything in a way we would understand...Tiffany was amazing and answered any questions
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Doctor Robertshaw was a kind and compassionate doctor. She explained everything she was doing and the expectations. If we had questions she answered without hesitation. She was blunt and didn’t sugarcoat anything which made us understand things far easier and didn’t give us unrealistic expectations. We enjoyed her kindness and understanding. She talked to us in a way we understood without us feeling like we were being talked down to.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Ask as many questions as you see fit. She is easy to talk to and understand.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
During treatment, the doctor explained everything in a way that we would understand but not talking down to us. She walked us through the process and explained it every step of the way. She was kind and caring and made sure we knew what to expect.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Tiffany Smith)
Tiffany was amazing and answered any questions I had very quickly. She was kind and helpful
Describe your experience with Bethesda Fertility Center (closed).
The clinic was extremely friendly and organized. They were kind and compassionate and told us everything to expect. They understood our needs and helped work around our work schedule. They explained everything in a way we would understand and answered any questions we had.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
The cost was around $8,000 without insurance. Medication was around $2,500.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2023, Unsuccessful
NPS
10
NPS
10
Age 29 - 34
2 IUI
PCOS
Immunological
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $100K - $199K
2nd of 3 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Reynolds was a great listener and didn't shut her mind to other options. When I had my 2nd miscarriage with her, she recommended I see a reproductive immunologist. I don't feel that many others would have done that...She really got to know you, and genuinely cared. She would even text you herself if she was running late. I've never felt more heard than with her...Trust her. And listen and don't be afraid to ask questions.
They [Bethesda Fertility Center] do really well to get people in and seen. They're very communicative and have a great portal set up to send messages back and forth. All of the staff is truly caring and do a good job of making you feel heard...They [nurses] were amazing. They were always quick to answer my questions, and never hesitated to help. They even were good about drawing my specialty labs from the other doctor.
How was your experience with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Dr. Reynolds was a great listener and didn't shut her mind to other options. When I had my 2nd miscarriage with her, she recommended I see a reproductive immunologist. I don't feel that many others would have done that.
What's one piece of advice would you give a prospective patient of Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Trust her. And listen and don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
She really got to know you, and genuinely cared. She would even text you herself if she was running late. I've never felt more heard than with her.
Describe the protocols Kasey Reynolds Marelić used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
I was put on letrozole to get more eggs going, along with gonal f. I got pregnant twice this way but they resulted in chemicals. This is when she suggested I see a reproductive immunologist. And she was willing to work alongside that doctor as well and follow his instructions.
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
They were amazing. They were always quick to answer my questions, and never hesitated to help. They even were good about drawing my specialty labs from the other doctor.
Describe your experience with Bethesda Fertility Center (closed).
They do really well to get people in and seen. They're very communicative and have a great portal set up to send messages back and forth. All of the staff is truly caring and do a good job of making you feel heard.
Describe the costs associated with your care under Kasey Reynolds Marelić at Bethesda Fertility Center (closed).
I had great coverage for diagnostic care and lab work. Their rates for IUI were ry good too since that was not covered under my insurance.
10
Doctor
Kasey Reynolds Marelić
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2016 - 2017, Successful
NPS
10
NPS
10
Age 36 - 37
1 IUI
PCOS
Income $0 - $49K
Accountant
2nd of 2 Docs
1 Fertility Medications With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Her [Dr. Jennifer Thie] only weekness was remembering where we were in the while process. Meaning if I wanted to do IUI again or have sex once the egg was ready. But she also has many patients too. It was clear her goal was to get us pregnant as easy and quick as possible. Invetro was suggested but I wasn't comfortable at that point w that process and they understand and continued with the treatment I wanted.
My treatment [at Bethesda Fertility Center] was fertility pills and ovulation shot. Coat was about 60.00 a month combination. Ultrasound to see when I had a viable egg. Cost about 30.00 after insurance.... She [Dr. Jennifer Thie] was more than willing to work w my work schedule and my ovulation schedule. She even came in on mother's Day so I could get IUI done in the office. Staff is also very friendly.
How was your experience with Jennifer Thie at Bethesda Fertility Center (closed)?
Her only weekness was remembering where we were in the while process. Meaning if I wanted to do IUI again or have sex once the egg was ready. But she also has many patients too. It was clear her goal was to get us pregnant as easy and quick as possible. Invetro was suggested but I wasn't comfortable at that point w that process and they understand and continued with the treatment I wanted.
What's one piece of advice would you give a prospective patient of Jennifer Thie at Bethesda Fertility Center (closed)?
Dont get discouraged if it once you get a positive result that she doesn't seem happy and asks you to come back for another ultrasound so see can actually see the heartbeat.
During treatment, were you treated like a number or a human with Jennifer Thie at Bethesda Fertility Center (closed)?
She was more than willing to work w my work schedule and my ovulation schedule. She even came in on mother's Day so I could get IUI done in the office. Staff is also very friendly.
Describe the protocols Jennifer Thie used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
I don't remember
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
Very attentive and understanding
Describe your experience with Bethesda Fertility Center (closed).
Very good staff. Nice, to the point and clear on billing.,,,..................................................................................................................................................................................,............
Describe the costs associated with your care under Jennifer Thie at Bethesda Fertility Center (closed).
My treatment was fertility pills and ovulation shot. Coat was about 60.00 a month combination. Ultrasound to see when I had a viable egg. Cost about 30.00 after insurance.
Describe Jennifer Thie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
N/a for me
10
Doctor
Jennifer Thie
NPS
Humanity
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Explained risks
4 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 33 - 35
1 IVF
Unexplained
Income $100K - $199K
Consultant
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr.Robertshaw is a great doctor and a great communicator. I felt that she always had my best interest in mind, she’d answer all the questions my husband and I had. Additionally, she helped me understand some other tests I had with my primary physician, whether they had any impact on my treatment. I really appreciate her...I always felt heard and understood by the doctor, my questions were answered and they were there for me.
The coordination of everyone [at Bethesda Fertility Center] is really good, every team member I met was really nice: from scheduling coordinators, to nurses and doctors. I felt that everyone cared that the outcome of the procedures was the best it could be...Dr.Robertshaw is a great doctor and a great communicator. I felt that she always had my best interest in mind, she’d answer all the questions my husband and I had. Additionally, she helped me understand some other tests I had with my primary physician, whether they had any impact on my treatment. I really appreciate her!
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr.Robertshaw is a great doctor and a great communicator. I felt that she always had my best interest in mind, she’d answer all the questions my husband and I had. Additionally, she helped me understand some other tests I had with my primary physician, whether they had any impact on my treatment. I really appreciate her!
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Be open and ask questions
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
I always felt heard and understood by the doctor, my questions were answered and they were there for me.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie Hogan)
Everyone was excellent
Describe your experience with Bethesda Fertility Center (closed).
The coordination of everyone is really good, every team member I met was really nice: from scheduling coordinators, to nurses and doctors. I felt that everyone cared that the outcome of the procedures was the best it could be
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
10
NPS
9
Age 39
Black or African-American
Income $0 - $49K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Reynolds was completely understanding and very nice to my needs and gave me a lot of insight on what I need to be getting done and help with...She told me I need at HSG test to see if my tubes were blocked and if they were blocked then I need IVF she also explained to me how much IVF will cost...She is very experience and know what she’s doing she’s a great communicator and she seems like she loves her job...
The nurses [at Bethesda Fertility Center] was also very nice and professional...I didn’t see any weaknesses that the clinic has they was very professional and very nice and understanding To my needs they seem very caring and willing to help the patient and answer any question that I had...Dr. Reynolds was completely understanding and very nice to my needs and gave me a lot of insight on what I need to be getting done...
How was your experience with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Dr. Reynolds was completely understanding and very nice to my needs and gave me a lot of insight on what I need to be getting done and help with She explaining to me that she splits her visits up into two
What's one piece of advice would you give a prospective patient of Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
She is very experience and know what she’s doing she’s a great communicator and she seems like she loves her job
During treatment, were you treated like a number or a human with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
She was very nice
Describe the protocols Kasey Reynolds Marelić used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
She told me I need at HSG test to see if my tubes were blocked and if they were blocked then I need IVF she also explained to me how much IVF will cost
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
The nurses was also very nice and professional
Describe your experience with Bethesda Fertility Center (closed).
I didn’t see any weaknesses that the clinic has they was very professional and very nice and understanding To my needs they seem very caring and willing to help the patient and answer any question that I had
Describe the costs associated with your care under Kasey Reynolds Marelić at Bethesda Fertility Center (closed).
It’s different fees for different appointments
Describe Kasey Reynolds Marelić's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
None at the moment
10
Doctor
Kasey Reynolds Marelić
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 33
1 IVF
1 Embryo Freezing
Male Factor
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robertshaw is kind, a great listener, and deeply cares for her patients...genetic disorder carrier...guided us along the way and made recommendations when they were needed...takes the time to make you feel welcome, cracks a joke when it is warranted, and makes everyone in the room feel comfortable.
[Bethesda Fertility Center] was great...were times when they were running behind schedule, so take a snack and headphones...never waited longer than 30 minutes, but did have a few appointments that were 20-30 minutes behind...entire staff was very helpful...saw 3 nurses throughout my retrieval and transfer
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw is kind, a great listener, and deeply cares for her patients. Because of our genetic disorder carrier status we were grateful to be completing an IVF cycle, rather than trying for a natural pregnancy. She guided us along the way and made recommendations when they were needed.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Share your full history. I was on the wrong birth control (prescribed by my OBGYN) which resulted in unpredictable cycles. Dr. Robertshaw changed my medication which resulted in a successful IVF cycle delayed only one week due to a large cyst.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw takes the time to make you feel welcome, cracks a joke when it is warranted, and makes everyone in the room feel comfortable.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
Egg retrieval protocol: Gonal F 250iu Menopur 1 vial Cetrotide HCG trigger 10,000 iu Transfer Protocol: Birth control (stopped before transfer cycle) Lupron 10 units for 3 weeks Doxycycline 100mg 2x daily 7 days Estrace Aspirin Medrol (6 days before transfer) PIO injections, 1 mL, beginning 6 days before transfer
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie)
The entire staff was very helpful. If my primary nurse had a full schedule, a secondary nurse would step in and assist. I saw 3 nurses throughout my retrieval and transfer. I frequently sent questions in my patient portal and had a response within an hour.
Describe your experience with Bethesda Fertility Center (closed).
Overall the clinic was great. There were times when they were running behind schedule, so take a snack and headphones. I never waited longer than 30 minutes, but did have a few appointments that were 20-30 minutes behind.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
I had insurance coverage, therefore my costs were minimal compared to most. I spent roughly $3,000 for retrieval and transfer, and $1,000 for medications
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
We had 1 healthy embryo after PGT-A and PGT-M therefore it was strongly advised only to implant the PGT normal embryo
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 30
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robertshaw took time to go over every detail of it. We had an in-person consultation, then a virtual appointment once we had watched all of the learning modules and read the consent forms. She discussed the science as well as the ethics with us, and went through various options for us to consider before starting. We really felt like any concern we had was taken seriously by her. One strength of Dr. Robertshaw (that I had been prepared for due to reading other reviews) is she takes her time with her patients. We never felt like she rushed through appointments with us, like most doctors do.
The [Bethesda Fertility Center] clinic is great and seems to run like a well-oiled machine. We enjoyed our interactions with everyone there (receptionist, phlebotomists, nurses, doctors). We like the app they use, the integrated medication reminders, and the easy methods to communicate with the nurses and doctors (messages or phone calls). One aspect of the clinic that was great at times, and difficult at other times, was the way appointments are scheduled. There seem to be windows of time when they schedule various types of appointments
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Before we started our IVF journey, Dr. Robertshaw took time to go over every detail of it. We had an in-person consultation, then a virtual appointment once we had watched all of the learning modules and read the consent forms. She discussed the science as well as the ethics with us, and went through various options for us to consider before starting. We really felt like any concern we had was taken seriously by her. One strength of Dr. Robertshaw (that I had been prepared for due to reading other reviews) is she takes her time with her patients. We never felt like she rushed through appointments with us, like most doctors do. She gave us information, asked if we had questions, took time to answer our questions fully, shared her personal experiences if they related to ours, and made just a little small talk. It felt easy to ask her questions, no matter how small or dumb they seemed. A small, but maybe related, con is that sometimes we had long wait times for appointments to start. This only happened 2-3 times, and never when we were there for something urgent. We just tried to plan accordingly for this possibility.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Ask every question you have. She is great in person and she (or a nurse) will reply to messages promptly if you think of questions or concerns at home.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw was always friendly, excited when little things went well, delicate when possible issues arose, and just generally kind to us at all times. She remembered personal details about us and our journey, as did others that we interacted with at the clinic. She and the other staff made it clear that they wanted us to feel completely comfortable with our experiences there, and they succeeded.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
My protocol started with 4 weeks of birth control as I wasn't having regular cycles, then I went back to the clinic for a baseline ultrasound and bloodwork. A few days later, I started Gonal F 300iu and Menopur every evening for 8 days. During that time, I returned to the clinic every 2-3 days for ultrasounds and bloodwork, to monitor my follicle growth and hormone levels. On day 7 of that week, I was started morning injections of Cetrotide which I continued for 3 days, and did my trigger shot in the evening of the third day. 36 hours later, I had my egg retrieval. That evening , I started taking Medrol (continued for 5 days) and the following day, I started 1 mL progesterone injections every morning. 9 mature eggs were retrieved, 8 fertilized (with ICSI), by day 3 only 1 embryo was growing on schedule with 2 more closely behind, and by day 5 it was determined that we only had 1 good embryo (4bb). Assisted hatching was not required. I returned to the clinic on day 6 after egg retrieval and had my transfer. I had bloodwork starting the next week (8 days, 10 days, and 13 days after transfer) to confirm the pregnancy. My progesterone dose was increased to 2 mL each morning, due to low numbers. The increased dose improved my levels. I then had a ultrasound the following week and confirmed formation of a gestational sac (week 6). Later that week, I had significant bleeding and cramps for ~1 hour before it slowed. Dr. Robertshaw had me come in for an ultrasound first thing the next morning, and she determined I had a subchorionic hematoma. I was given instructions to take it easy for a week and drink lots of fluids. I also received a rhogam shot as I have type A- blood. I had some spotting over the next few weeks, but the hematoma had already started to improve by the next ultrasound (week 7). I was discharged from the fertility center at that point and have been treated by my OBGYN since.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie)
Lynzie was great to work with, as were the other nurses we interacted with! She was quick to reply to messages and always answered questions fully. She treated us with compassion and understanding whenever we were concerned or confused about something. We felt comfortable trusting her and the clinic as she was clearly knowledgeable about the protocol and potential issues we might have, and was always quick to consult the doctor and get back to us if she didn't immediately know an answer herself.
Describe your experience with Bethesda Fertility Center (closed).
The clinic is great and seems to run like a well-oiled machine. We enjoyed our interactions with everyone there (receptionist, phlebotomists, nurses, doctors). We like the app they use, the integrated medication reminders, and the easy methods to communicate with the nurses and doctors (messages or phone calls). One aspect of the clinic that was great at times, and difficult at other times, was the way appointments are scheduled. There seem to be windows of time when they schedule various types of appointments (and I'm sure there's logical medical reasons for all of this). For example, bloodwork appointments are in the morning so they can get results the same day, which was great as I could do this first thing before going to work. Ultrasounds to confirm my pregnancy had to be scheduled around 11-12, which was a little pain since we had to leave work for 2 hours to drive (35 min) to the clinic, have the appointment, and drive back to work.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
All of my treatment was covered by my insurance, and I had other unrelated medical expenses during that time, so I met my insurance maximum ($3k) while undergoing this treatment. Otherwise, I was quoted ~$12k for one round of egg retrieval/fertilization/transfer. I got all of my medications from Freedom Pharmacy and with my insurance policy, I was quoted a possible expense of ~$1.5k. However, I paid less than $200 total as I had met my insurance maximum.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
For our situation, Dr. Robertshaw recommended a single embryo transfer. We didn't push for multiples and we only had one good embryo to transfer anyway.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 39
1 IVF
Unexplained
South Asian
Income $50K - $99K
Engineer
2nd of 3 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The first thing that Dr. Robertshaw did was tell us a likely reason why the 2nd IVF failed. It gave us some confidence because now we had a doctor who could tell us a medical reason why we had a failed IVF cycle...She put my wife on a different treatment plan than the antagonistic cycle we had followed for earlier 2 cycles. As we went through the multiple USG sessions, our confidence grew as we found that the number of potential eggs were into double digits for the first time...
The entire nursing staff at Bethesda was wonderful. Lynzie, the primary nurse assigned to us was almost as good as Dr. Robertshaw. She would explain to us in detail the exact same things we would have asked Dr. Robertshaw earlier. And whenever we left her a message on the patient portal, she would respond immediately. It was only on rare occasions that her response was delayed by more than 2-3 hours...Everything was set on a clock, and we never had to reschedule a visit or wait for information from the facility. Yes, we did feel that the OT setup was more reminiscent of a hospital and not a private clinic but for us what mattered was the treatment, the medical staff and definitely the process....
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Isela Robertshaw is literally a Godsend for my wife and me. When we visited her for the first time, we had already undergone 2 failed IUIs and 2 failed IVFs with another renowned fertility center in Cincinnati who were recommended to us by our OBGYN. Both our IVFs had been unsuccessful in yielding satisfactory number of eggs during retrieval, especially the second one in which my wife had been administered with growth hormone. Her AMH results were good for her age of 35 years when we started the treatment, and the clinic was unable to provide any satisfactory reason why the procedure failed. Both times we had only 1 fertilized embryo through ICSI and both times they transferred them on day 3. Unfortunately, neither resulted in successful pregnancy. When we met Dr. Robertshaw for the first time we were really low on confidence and it was like going through the motions, knowing that this was the last time we would try IVF. I cannot describe the pain my wife was undergoing. She went about her life normally but there were instances, especially when we came across happy families in shops and malls, when I could feel the pain in her. I had always been optimistic throughout this journey but after the failed 2nd round of IVF, I was devastated and was contemplating a life without children. The first thing that Dr. Robertshaw did was tell us a likely reason why the 2nd IVF failed. It gave us some confidence because now we had a doctor who could tell us a medical reason why we had a failed IVF cycle. Some may say that she guessed that based on reports she saw but well we wanted that transparency from our earlier doctors, not just a conclusion that it was unexplained infertility. She gave us confidence through every meeting we had that our journey would be successful. And the nursing team (Lynzie in particular) were wonderful in assisting us through the journey. She put my wife on a different treatment plan than the antagonistic cycle we had followed for earlier 2 cycles. As we went through the multiple USG sessions, our confidence grew as we found that the number of potential eggs were into double digits for the first time. And then the biggest relief came on the day of extraction when we could get almost the number of eggs we had seen in our USGs. After that we followed the ICSI and had a very successful return on the embryo count. We had decided earlier that we would do PGT on embryos to be able to have higher chances of implantation this time. That phase of our cycle also went through weel, with the final transfer of 1 embryo bringing us the much-awaited good news in August. Thereafter we met Dr. Robertshaw through till week 8 of my wife's pregnancy and she would explain again every time what she should do and should not. She would sit down beside my wife during the USG and explain in detail what we saw on the screen and allay any doubts and concerns we had on how the embryo was developing. In summary I really do not have words to describe Dr Robertshaw. The fact that she was successful in getting us our first pregnancy is definitely a feather to her cap but more than that we are indebted to her for the excellent counsellor she was in our journey the most difficult times of our journey as a family till date. I sincerely wish that many other couples like us who are struggling to get a medical answer to their pursuit of kids, get doctors like Dr. Robertshaw to help them in their journey.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Please feel free to ask questions. Be thorough to discuss them with Dr. Robertshaw. She never tires from answering all your questions, as many times as you ask them.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr Robertshaw was like a Godsend to my wife and me. When we came to her, we had hit rock bottom in our pursuit of becoming parents. With another fertility clinic in Cincinnati, we had undergone 2 failed IUIs and 2 failed IVFs within a span of 7 months. Dr Robertshaw's manner of speaking to us, giving us confidence that nothing was lost, friendly advice on how we can become parents and telling us every time we went to see her that there was light at the end of the tunnel, did a lot for my wife's confidence. She took time to listen to all our questions, which by now had doubled or trebled because of our anxiety. We would ask her the same questions every time we met her but she would explain to us as if it was the first time. My wife felt so comfortable with her after a couple of visits that we rued not having visited her for our second IVF cycle.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
Dr. Robertshaw changed the antagonistic protocol that had been unsuccessful 2 times and put my wife on a Long Lupron cycle. She did not use any growth hormones unlike the 2nd cycle my wife had. Then she reduced the gap between the trigger shot and egg retrieval from 36 to 34 hours. She had guessed that my wife's 2nd IVF had been unsuccessful because the timing had been messed up that resulted in the eggs ovulating prematurely. We ended up getting 13 eggs, 7 of which survived through day 5 after ICSI. These 7 were frozen and sent for PGT. 5 of them came back as normal. One of them, the best in the lot of 5 was transferred. Dr. Robertshaw said that we should only try with 1. And it was successful.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie Hogan)
The entire nursing staff at Bethesda was wonderful. Lynzie, the primary nurse assigned to us was almost as good as Dr. Robertshaw. She would explain to us in detail the exact same things we would have asked Dr. Robertshaw earlier. And whenever we left her a message on the patient portal, she would respond immediately. It was only on rare occasions that her response was delayed by more than 2-3 hours. I believe the overall success we had working with Dr Robertshaw was partially due to the excellent team sg=he has at Bethesda. They are truly wonderful care providers
Describe your experience with Bethesda Fertility Center (closed).
Since we came to Bethesda from another renowned fertility center, we were expecting certain standards from their staff in handling patients, responding to questions, handling finances. And I would vouch to say that they exceeded everything. They tell patients upfront that they are a small facility and therefore planning is a big part of their routine. I found that this planning definitely helped us. Everything was set on a clock, and we never had to reschedule a visit or wait for information from the facility. Yes, we did feel that the OT setup was more reminiscent of a hospital and not a private clinic but for us what mattered was the treatment, the medical staff and definitely the process. I could not have asked for anything more professional and more equipped than what we received at Bethesda
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
Majority of the cost for the IVF cycle was covered through the insurance. However, I had to cover close to 200 USD for medication, 2000 USD for the PGT and close to another 1500 USD for the IVF process
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
Since we had selected to go with PGT, Dr. Robertshaw had told us that she would be transferring only the best embryo per the protocol of frozen cycle. If that failed only then she would consider transferring 2 in the next cycle
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
5 IUI
Endometriosis
Male Factor
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Reynolds was absolutely amazing. I cannot say enough good things about her. I was so nervous to go to a fertility clinic but the first time I met her I felt completely at ease. She was very understanding about the fact that my hubby and I did not want to do IVF and never pushed any treatment of us. She explained all of our options and helped us to make informed decisions about what treatment plan would be best for us. Dr. Reynolds was super supportive of every decision we made and was super compassionate every time we didn’t get a positive result. I would recommend her to anyone!
For our last 2 IUIs [at Bethesda Fertility Center] we had to use donor sperm and we did clomid (200) for 5 days and gonal f injections for 5 days then a trigger shot. Our fifth IUI was successful with the gonal f, clomid and trigger shot...Everyone was super nice and very helpful. I mostly interacted with Kristy who is Dr. Reynolds assistant. She was always very responsive to any questions or needs. She was very timely with responses as well.
How was your experience with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Dr. Reynolds was absolutely amazing. I cannot say enough good things about her. I was so nervous to go to a fertility clinic but the first time I met her I felt completely at ease. She was very understanding about the fact that my hubby and I did not want to do IVF and never pushed any treatment of us. She explained all of our options and helped us to make informed decisions about what treatment plan would be best for us. Dr. Reynolds was super supportive of every decision we made and was super compassionate every time we didn’t get a positive result. I would recommend her to anyone!
What's one piece of advice would you give a prospective patient of Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Write down any questions you have and take them with you to appointments. I would forget things and then remember after the fact and have to message the office.
During treatment, were you treated like a number or a human with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Dr. Reynolds was always available for questions and always remembered details about not only my medical treatment but also about mine and my husbands lives. She always answered as many questions as we had and made herself available to us to discuss anything.
Describe the protocols Kasey Reynolds Marelić used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
We used clomid (200) for 5 days and a trigger shot for our first 3 IUIs. For our last 2 IUIs we had to use donor sperm and we did clomid (200) for 5 days and gonal f injections for 5 days then a trigger shot. Our fifth IUI was successful with the gonal f, clomid and trigger shot.
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
Everyone was super nice and very helpful. I mostly interacted with Kristy who is Dr. Reynolds assistant. She was always very responsive to any questions or needs. She was very timely with responses as well.
Describe your experience with Bethesda Fertility Center (closed).
I love the app they use. It is so convenient to send a message and be able to check while at work and not have to be on the phone. If you do need to call they are great about returning your call in a timely manner. Everyone is so nice and understanding. No one ever made my husband or I feel like we couldn’t ask any question or further discuss anything.
Describe the costs associated with your care under Kasey Reynolds Marelić at Bethesda Fertility Center (closed).
Our insurance covered ultrasound appointments but we had to pay for everything else out of pocket. Our insurance did not cover any of the medication. The clinic called the bulk of the medication into a mail pharmacy which had a much lower price than any pharmacy around here.
What specific things went wrong at Bethesda Fertility Center (closed)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Bethesda Fertility Center (closed).
One time during our second cycle my medication wasn’t called in to Kroger however I called the after hours line since it was like 7 pm and they immediately called it in.
10
Doctor
Kasey Reynolds Marelić
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 33 - 34
2 IUI
1 IVF
Male Factor
European
Income $100K - $199K
3rd of 3 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Reynolds knew who I was and important details about my medical history. I absolutely felt like a person and not just a number...She really knows her stuff, is super friendly with great bedside manner, and is open and honest with expectations and treatment plans. I really enjoyed going in to see her and fully trusted her with our plan of care...For our IVF cycle I used Menopur & Gonal F for stimming. When my eggs were growing slowly, my dosages were adjusted and Dr Reynolds didn’t rush anything. When my eggs reached the right size, I triggered with hcg. We got 18 mature eggs, 9 fertilized with ICSI, and 2 embryos resulted.
All the nurses [at Bethesda Fertility Center] were great! They were quick to respond when I reached out to them, and always resolved my issue or answered my question. They were caring and attentive...IUI was around $600 per cycle. This was half the cost I paid at my previous clinic for essentially the same protocol...I would highly recommend them to couples dealing with infertility. The doctors and nurses are knowledgeable, caring, and easy to work with. The office is clean and they keep the lights down in the rooms, which creates a relaxing ambiance for appointments/procedures.
How was your experience with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Dr Reynolds is amazing! She really knows her stuff, is super friendly with great bedside manner, and is open and honest with expectations and treatment plans. I really enjoyed going in to see her and fully trusted her with our plan of care.
What's one piece of advice would you give a prospective patient of Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Ask any questions that you might have- her answers are honest and informative.
During treatment, were you treated like a number or a human with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Dr Reynolds knew who I was and important details about my medical history. I absolutely felt like a person and not just a number.
Describe the protocols Kasey Reynolds Marelić used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
For our IVF cycle I used Menopur & Gonal F for stimming. When my eggs were growing slowly, my dosages were adjusted and Dr Reynolds didn’t rush anything. When my eggs reached the right size, I triggered with hcg. We got 18 mature eggs, 9 fertilized with ICSI, and 2 embryos resulted.
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
All the nurses were great! They were quick to respond when I reached out to them, and always resolved my issue or answered my question. They were caring and attentive.
Describe your experience with Bethesda Fertility Center (closed).
Overall, Bethesda Fertility Center is great! I would highly recommend them to couples dealing with infertility. The doctors and nurses are knowledgeable, caring, and easy to work with. The office is clean and they keep the lights down in the rooms, which creates a relaxing ambiance for appointments/procedures.
Describe the costs associated with your care under Kasey Reynolds Marelić at Bethesda Fertility Center (closed).
I still have not received my bill for IVF (still going through insurance) but IUI was around $600 per cycle. This was half the cost I paid at my previous clinic for essentially the same protocol.
Describe Kasey Reynolds Marelić's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
Dr Reynolds was willing to discuss transferring 2 embryos but my insurance only covered a single embryo transfer.
10
Doctor
Kasey Reynolds Marelić
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 25 - 26
4 IUI
Anovulation
Male Factor
PCOS
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robertshaw made my husband and I plan and explained every part to us. I loved how she would put into terms that we could actually understand. She made me feel comfortable at every appointment and made sure that all my questions and concerns were addressed...My first plan was timed intercourse with monitored cycle...we decided it wasn't going to work and went with IUI...My 5th cycle i got pregnant
The building the clinic [for Bethesda Fertility Center] is in had great greeting staff that would tell you where you needed to go if you were unsure and how to get there... The nursing staff was great. They would already have the tools that the doctor needed ready to go for when the doctor came in...For ultrasound and IUI i usually paid 230 and some change
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw made my husband and I plan and explained every part to us. I loved how she would put into terms that we could actually understand. She made me feel comfortable at every appointment and made sure that all my questions and concerns were addressed. Dr. Robertshaw was an amazing doctor!!!
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Don't be afraid to ask any question even if you feel like it is dumb.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw always took the time to answer any questions I had. I never felt rushed during any appointment. She made time to get to know her patients and listen to what I always had to say.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
My first plan was timed intercourse with monitored cycle. This cycle I was given 2 rounds of 7.5 letrozole and 1 10mg before my follicles would grow. I had many ultrasounds this cycle. I also did a trigger shot (ovidril). After this cycle we decided it wasn't going to work and went with IUI. The next 3 cycles I took 1 round of 10mg letrozole followed by ultrasound and did the trigger shot (ovidril). Came in 2 days after the trigger shot to do the IUI. The last cycle was a little different. It was postponed due to Covid 19. After things opened up we did another IUI. I took 10mg letrozole followed by ulrasound and trigger shot (ovidril). Then went 2 days later for IUI. She told me to take a baby apsrin the day after the IUI and to continue taking it. My 5th cycle i got pregnant.
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
The nursing staff was great. They would already have the tools that the doctor needed ready to go for when the doctor came in
Describe your experience with Bethesda Fertility Center (closed).
The building the clinic is in had great greeting staff that would tell you where you needed to go if you were unsure and how to get there. After covid19 hit they did a great job on checking Temps and making sure you had a mask on.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
For ultrasound and IUI i usually paid 230 and some change
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 39 - 41
1 IVF
Tubal Blockage
Black or African-American
Income $100K - $199K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Following the laproscopy [with Dr. Robertshaw] we learned that one tube is partially blocked and one tube fully blocked. I was not ready to undergo IVF so we started a brief treatment of Clomid...We started birth control followed by stimulating hormones however I produced too few eggs again so we cancelled the cycle....At every stage of my treatment, Dr. Robertshaw demonstrated that she cared deeply about achieving a healthy preganancy and my related fears. She listened intently to my questions and responded with not only her research knowledge but with what she would advise a woman to another woman. She hugged me when I needed a hug, encouraged me when I needed a cheerleader, and rejoiced with me when we achieved pregnancy.
Lynzie [nurse at Bethesda Fertility Center] was kind and patient with me! I can't say enough good things. She thoroughly explained every step of every medication and made sure I understood every step of the process in detail...billing lead changed and I found the new lead to be disorganized and unresponsive. Also, she was unnecessarily combative and defensive. There is no reason the billing experience cannot be pleasant. The numbers are what they are. No need for negative emotions on the part of the billing department.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw was recommended to me by another physician, a friend who I confided in explaining the horrible bedside manner of a fertility doctor from whom I initially sought treatment. My first meeting with Dr. Robertshaw was appropriately lengthy because I had a ton of questions. She explained my suggested treatment protocol at length and the reasons for her suggestions. My journey with Dr. Robertshaw lasted over two years because I paused my treatment a few times to psychologically deal with the arduous fertility process. In that time, Dr. Robertshaw treated me with emotionally intelligent empathy and followed-up or allowed me space appropriately. You can't teach this type of genuine care and empathy. It felt like a blessing and I certainly appreciated it immensely.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
I would advise a prospective patient to feel free to ask questions, even the ones that seem stupid. I would also advise prospective patients to disclose their concerns and fears so that Dr. Robertshaw can do her best to address them. Embrace her kindness and stick with it! She knows what she's doing!
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
At every stage of my treatment, Dr. Robertshaw demonstrated that she cared deeply about achieving a healthy preganancy and my related fears. She listened intently to my questions and responded with not only her research knowledge but with what she would advise a woman to another woman. She hugged me when I needed a hug, encouraged me when I needed a cheerleader, and rejoiced with me when we achieved pregnancy.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
Initially, I was diagnosed by another fertility doctor with fallopian tube blockage via a very painful HSG. I wanted a second opinion so Dr. Robertshaw and I decided that rather than having me endure another excrutiating HSG, I should under go a laproscopy. Following the laproscopy we learned that one tube is partially blocked and one tube fully blocked. I was not ready to undergo IVF so we started a brief treatment of Clomid. When that was unsuccessful, I took a break from fertility treatments. A year later, I returned. Dr. Robertshaw was on maternity leave so I saw Dr. Kasey. We began the full IVF protocol starting with birth control, followed by ovary stimulating hormones, I produced only 3-4 eggs so we cancelled the cycle. When I returned for the next try, Dr. Robertshaw had returned from maternity leave so I went back to her for treatment. We started birth control followed by stimulating hormones however I produced too few eggs again so we cancelled the cycle. My understanding is that because I pressed to have this cycle result in a December retrieval, I wasn't given the full stronger protocol. Finally, we started a new cycle with the stronger stimulating hormones and I produced 12 eggs. These resulted in 7 embryos. The embryos had to be frozen because my progesterone levels were too high. We waited one menstrual cycle and I was prescribed progestorone regulating medications for about two weeks when finally my embryo transfer was scheduled. Two embryos were transferred, resulting in my current singleton pregnancy.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie Hogan)
Lynzie was kind and patient with me! I can't say enough good things. She thoroughly explained every step of every medication and made sure I understood every step of the process in detail. She was always extremely responsive to my many questions. The thing that impressed me most was her patience with my many tears and my occasional anger. She used compassion and humor to allay by emotions. I appreciate that Lynzie is a straight shooter but always optimistic.
Describe your experience with Bethesda Fertility Center (closed).
The clinic runs well. The front desk staff and nurses are warm and inviting. The embryologist could use some training on bedside manner. I found her report on my embryos was just a report to her while to me she was describing the condition of my potential babies. Just a disconnect there. Also, no one ever enjoys the billing department but BFC's billing lead changed and I found the new lead to be disorganized and unresponsive. Also, she was unnecessarily combative and defensive. There is no reason the billing experience cannot be pleasant. The numbers are what they are. No need for negative emotions on the part of the billing department.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
In total greater that $20K
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
Dr. Robertshaw strongly advised against transferring more than two embryos. We transferred two embryos.
What specific things went wrong at Bethesda Fertility Center (closed)?
  • Failed to consider drug intolerance
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 30
1 IVF
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Reynolds was confident that transferring two in our situation was an okay choice because we were okay with having multiples should that happen. We are glad we took her advice and transferred two because 1 implanted and 1 tried but did not progress...always took the time to explain what was going on and answer questions. She seemed excited to see my husband and I each time we went in and was always up-beat. She is very high energy and talks fast/is to the point, but I always felt like she cared... is very knowledgeable and optimistic. She is also super friendly and seems genuinely happy to see you at each visit. Sometimes she seemed rushed because they are busy but never made me feel like I couldn't ask questions (the only reason I could tell she was rushed was because the waiting room would be busy, etc.). She is a fast talker but will always answer questions and explain things for you. We had a very great experience!
The nursing staff [at Bethesda Fertility Center] was very helpful and friendly. They were happy to answer questions through the messaging app on my phone (this also has a very helpful treatment calendar). They were always understanding and excited to see us as well...is a part of the TriHealth network and because we have TriHealth insurance, a significant percentage of the overall IVF costs were covered...The clinic is easy to get to with a lot of parking, clean, nicely decorated and has up-to-date technology. It is a welcoming environment and I always felt comfortable being there. The rooms for blood draws, ultrasounds, and offices for meeting are all right there. The procedure rooms and labs are just down the hall.
How was your experience with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Dr. Reynolds is very knowledgeable and optimistic. She is also super friendly and seems genuinely happy to see you at each visit. Sometimes she seemed rushed because they are busy but never made me feel like I couldn't ask questions (the only reason I could tell she was rushed was because the waiting room would be busy, etc.). She is a fast talker but will always answer questions and explain things for you. We had a very great experience!
What's one piece of advice would you give a prospective patient of Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
It was a great experience so don't hesitate to go with Bethesda Fertility if it is in your network!
During treatment, were you treated like a number or a human with Kasey Reynolds Marelić at Bethesda Fertility Center (closed)?
Dr. Reynolds always took the time to explain what was going on and answer questions. She seemed excited to see my husband and I each time we went in and was always up-beat. She is very high energy and talks fast/is to the point, but I always felt like she cared.
Describe the protocols Kasey Reynolds Marelić used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
I did birth control pills starting on Day 3 of my cycle. On ~Day 20, I started daily 10U Lupron injections to prevent early ovulation. On Day ~28, I started my stimulation shots (follistim and menopur) for 7 days while continuing Lupron. Shortly after this, I had my egg retrieval. We transferred 2 5-day embryos.
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
The nursing staff was very helpful and friendly. They were happy to answer questions through the messaging app on my phone (this also has a very helpful treatment calendar). They were always understanding and excited to see us as well.
Describe your experience with Bethesda Fertility Center (closed).
The clinic is easy to get to with a lot of parking, clean, nicely decorated and has up-to-date technology. It is a welcoming environment and I always felt comfortable being there. The rooms for blood draws, ultrasounds, and offices for meeting are all right there. The procedure rooms and labs are just down the hall.
Describe the costs associated with your care under Kasey Reynolds Marelić at Bethesda Fertility Center (closed).
All treatment medications were out of pocket. Bethesda North Fertility is a part of the TriHealth network and because we have TriHealth insurance, a significant percentage of the overall IVF costs were covered.
Describe Kasey Reynolds Marelić's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
Dr. Reynolds was confident that transferring two in our situation was an okay choice because we were okay with having multiples should that happen. We are glad we took her advice and transferred two because 1 implanted and 1 tried but did not progress.
10
Doctor
Kasey Reynolds Marelić
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 39
3 IUI
1 IVF
Male Factor
Unexplained
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr.Robertshaw was amazing at making me feel as if I was her only patient. She explained things to me in such a manner that I always understood the “why” behind each step in our fertility journey...I personally needed someone who would walk with me in this journey that I could gain instant trust. Dr. Robertshaw made this so easy to do...We went with multiple embryo transfer, and transferred both embryos
LOVE this nursing staff [Bethesda Fertility Center]...Strength is definitely the people that work at this facility! I think the only opportunity is feeling like the building is not updated or super fancy. Facility was perfect and clean but I can remember doing the IVF pre training and there were technical issues...We went with multiple embryo transfer, and transferred both embryos
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dealing with infertility is already stressful and overwhelming and I personally needed someone who would walk with me in this journey that I could gain instant trust. Dr. Robertshaw made this so easy to do.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Trust her recommendations and be open to communicate to her your needs also she is here to help you start or continue your family
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr.Robertshaw was amazing at making me feel as if I was her only patient. She explained things to me in such a manner that I always understood the “why” behind each step in our fertility journey.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
We went through 3 trials of IUI the first not medicated the second 2 medicated with clomid. After the 3rd failed IUI Dr.Robertshaw recommended moving to IVF to have a more structured plan, we now have to beautiful twin girls due to that shift in plan
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
Love LOVE this nursing staff. They celebrated with me for our embryo transfer to be a success. Felt like I was apart of their family
Describe your experience with Bethesda Fertility Center (closed).
Strength is definitely the people that work at this facility! I think the only opportunity is feeling like the building is not updated or super fancy. Facility was perfect and clean but I can remember doing the IVF pre training and there were technical issues.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
20,000
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
We went with multiple embryo transfer, and transferred both embryos. I suggest just thinking about if this works are you ready for multiples.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 28 - 29
1 IVF
Male Factor
PCOS
South Asian
Income $100K - $199K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Robertshaw was very meticulous and remembered all details related to our case at all times. She was there to answer any and all the questions we had. She was very kind and made us feel like we were her top priority...was there at all ultrasound appointments and never discouraged us from asking even the silliest of questions. She was very kind, communicated everything perfectly well and we trusted her completely.
They’re [Bethesda Fertility Center is] very good at what they do. The staff are extremely helpful. They have an app which makes communication very easy. Overall a very pleasant experience. Dr Robertshaw is extremely talented in what she does, and both me and my husband were very impressed with the way she handled our case...The costs were pretty much standard to any other fertility clinic. They really helped reduce costs of ultrasounds by charging insurance instead of having us pay directly.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
She was candid with us from the beginning. She answered all our questions, was there at all ultrasound appointments and never discouraged us from asking even the silliest of questions. She was very kind, communicated everything perfectly well and we trusted her completely.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Ask a lot of questions without hesitation.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr Robertshaw was very meticulous and remembered all details related to our case at all times. She was there to answer any and all the questions we had. She was very kind and made us feel like we were her top priority.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Katelyn McGohon)
Very sweet and kind. Good communicators and provided excellent care.
Describe your experience with Bethesda Fertility Center (closed).
They’re very good at what they do. The staff are extremely helpful. They have an app which makes communication very easy. Overall a very pleasant experience. Dr Robertshaw is extremely talented in what she does, and both me and my husband were very impressed with the way she handled our case.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
The costs were pretty much standard to any other fertility clinic. They really helped reduce costs of ultrasounds by charging insurance instead of having us pay directly. Also, during COVID they reduced their procedural costs to help patients which was extremely helpful.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
She was very clear from the start about a single embryo transfer and advised against it, considering the reason for treatment and my age.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5

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