Rated 8.2
Strongly recommend: 63%Neutral: 19%Don't recommend: 18%8.2
63% strongly recommend
285 reviews
Operations
8.6
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.2
8.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
7,561
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
22 doctors work here
NPS
8.2
Average Doctor Score
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Adrienne Neithardt
Boston IVF
97% strongly recommend
39 Reviews
Rated 9.7
Strongly recommend: 97%Neutral: 3%9.7
Rita Sneeringer
Boston IVF
74% strongly recommend
26 Reviews
Rated 9
Strongly recommend: 74%Neutral: 19%Don't recommend: 7%9
Lauren Murphy
Boston IVF
84% strongly recommend
5 Reviews
Rated 9.5
Strongly recommend: 84%Neutral: 11%Don't recommend: 5%9.5
Alan S. Penzias
Boston IVF
73% strongly recommend
24 Reviews
Rated 8.7
Strongly recommend: 73%Neutral: 21%Don't recommend: 6%8.7
Samuel Pauli
Boston IVF
75% strongly recommend
35 Reviews
Rated 8.6
Strongly recommend: 75%Neutral: 15%Don't recommend: 9%8.6
Emily Seidler
Boston IVF
100% strongly recommend
2 Reviews
Rated 10
Strongly recommend: 100%10
Meaghan A. Delaney
Boston IVF
65% strongly recommend
6 Reviews
Rated 8.6
Strongly recommend: 65%Neutral: 9%Don't recommend: 26%8.6
Denis Vaughan
Boston IVF
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Nina Resetkova
Boston IVF
36% strongly recommend
8 Reviews
Rated 8.3
Strongly recommend: 36%Neutral: 64%8.3
Brian Berger
Boston IVF
62% strongly recommend
41 Reviews
Rated 8.1
Strongly recommend: 62%Neutral: 24%Don't recommend: 15%8.1
Carla DiGirolamo
Boston IVF
47% strongly recommend
17 Reviews
Rated 7.8
Strongly recommend: 47%Neutral: 33%Don't recommend: 20%7.8
Kim L. Thornton
Boston IVF
50% strongly recommend
11 Reviews
Rated 7.7
Strongly recommend: 50%Neutral: 31%Don't recommend: 19%7.7
Samuel Pang
Boston IVF
39% strongly recommend
11 Reviews
Rated 7.6
Strongly recommend: 39%Neutral: 44%Don't recommend: 17%7.6
Thomas Toth
Boston IVF
33% strongly recommend
2 Reviews
Rated 7.7
Strongly recommend: 33%Neutral: 67%7.7
Pietro Bortoletto
Boston IVF
0% strongly recommend
1 Review
Rated 7
Neutral: 100%7
Michael Alper
Boston IVF - The Maine Center
10% strongly recommend
13 Reviews
Rated 6
Strongly recommend: 10%Neutral: 48%Don't recommend: 42%6
Sandy Li
Boston IVF
13% strongly recommend
6 Reviews
Rated 4.4
Strongly recommend: 13%Neutral: 25%Don't recommend: 63%4.4
Stephen Lazarou
Boston IVF
strongly recommend
0 Reviews
Rated
Quetrell Heyward
Boston IVF
strongly recommend
0 Reviews
Rated
Sara Arian
Boston IVF
strongly recommend
0 Reviews
Rated
Ann Korkidakis
Boston IVF
strongly recommend
0 Reviews
Rated
Riwa Sabbagh
Boston IVF
strongly recommend
0 Reviews
Rated
Show 18 more

This clinic has 10 offices

Brookline Fertility Center
824 Boylston Street Ste 100A
Chestnut Hill, MA 02467
Danvers Fertility Center
480 Maple Street, 1st Floor
Danvers, MA 01923
Downtown Boston
One Liberty Square, 9th Floor
Boston, MA 02109
Lexington Fertility Center
450 Bedford Street Suite 1000
Lexington, MA 02420
Quincy
2300 Crown Colony Drive, Suite 104
Quincy, MA 02169
Springfield
2 Medical Center Drive, Ste 301
Springfield, MA 01107
Stoneham
2 Main Street Suite 150
Stoneham, MA 02180
Waltham
130 Second Avenue
Waltham, MA 02451
Westboro Fertility Center
4 Bellows Road Ste: B
Westborough, MA 01580
Worcester Fertility Center
100 MLK Jr. Blvd. Ste. 300
Worcester, MA 01608
Show 8 more

285 patient reviews

2013, Successful
NPS
10
NPS
10
Age 30
1 Egg Freezing
Endometriosis
Tubal Blockage
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I once went into Dr. Berger's office with a list of 45 questions and he went through all of them. A few times I was anxious in between appointments and he spoke to me by phone.
I adored my nurse Kate. She was so on top of things and was extremely organized and timely with giving me instructions and information.
How was your experience with Brian Berger at Boston IVF?
Dr. Brian Berger is a brilliant mind, exceptionally skilled physician, compassionate caregiver, and simply the ONLY doctor to see if you are seeking fertility treatment in the Boston area. Dr. Berger would spend hours in person and by phone explaining things to me over and over to make sure I understood. He always would talk about next steps so I could know that if one thing didn't work, he was thinking about what to do next. I felt that he cared about me and my mindset as well as my results. He is probably the smartest person I have ever met without him having a bit of an ego. He is truly caring and you can tell how deeply passionate he is about helping women conceive. His nurse and the entire team at Boston IVF is phenomenal. Do not go anywhere else if you live in MA.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Bring a list of questions. He will go through it with you. Don't be afraid to ask him anything.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
Dr. Berger was extremely patient explaining everything to me. I once went into his office with a list of 45 questions and he went through all of them. A few times I was anxious in between appointments and he spoke to me by phone. Mostly, I felt like he was really committed to my success and really cared about my outcomes.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Kate)
I adored my nurse Kate. She was so on top of things and was extremely organized and timely with giving me instructions and information. She was very reassuring times when I was stressed and upset. She always called back immediately.
10
Doctor
Brian Berger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
South Shore (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Consult
NPS
10
NPS
10
Age 30 - 31
Male Factor
Recurrent Pregnancy Loss
European
Income $50K - $99K
Accountant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Berger is a very genuine and compassionate doctor who loves what he does. He explains all your options and what plan best fits your needs. He makes himself available and answers all of your questions. He does not make you feel like a number. In a world that can feel so alone he was able to finally give me some hope...He is worth the wait for an appointment...Due to the high demand of the clinic and Dr Berger it can be some time before you can get an appointment
[The nurses at Boston IVF are] Very compassionate and thorough. They called to follow up on me after my visit to see if I had anymore questions...Due to the high demand of the clinic and Dr Berger it can be some time before you can get an appointment. The clinic staff is all so kind and not dismissive as some places I have been. Everything is always your choice and if you are not comfortable with anything you are never rushed...
How was your experience with Brian Berger at Boston IVF?
Dr. Berger is a very genuine and compassionate doctor who loves what he does. He explains all your options and what plan best fits your needs. He makes himself available and answers all of your questions. He does not make you feel like a number. In a world that can feel so alone he was able to finally give me some hope.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
He is worth the wait for an appointment
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
Adequate time was spent with me and our time did not end until all of Our questions were answered. Our questions by phone were also answered in the same day even after his office hours ended. He was genuinely sorry for the losses and emotional roller coaster we have been through over the last 2 years.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
These are still being discussed
Describe your experience with the nursing staff at Boston IVF.
Very compassionate and thorough. They called to follow up on me after my visit to see if I had anymore questions
Describe your experience with Boston IVF.
Due to the high demand of the clinic and Dr Berger it can be some time before you can get an appointment. The clinic staff is all so kind and not dismissive as some places I have been. Everything is always your choice and if you are not comfortable with anything you are never rushed.
Describe the costs associated with your care under Brian Berger at Boston IVF.
Initial visit was $395 and cost for 5 rounds with the use of my insurance is $12,500 out of pocket
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Not yet discussed
10
Doctor
Brian Berger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Boston IVF
South Shore (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Unsuccessful
NPS
8
NPS
8
Age 41 - 42
2 IVF
Diminished Ovarian Reserve
Income $100K - $199K
1st of 3 Docs
2 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
First cycle [with Dr. Nina Resetkova] I was on 300 Gonal and 150 menopure. Second cycle we added in estradiol and for better results...She called me personally at 7:30 on a Friday night to resolve an issue...She was good, gave all the risks and options. When she called with test results she gave the next step. She personally called me...Only con would be she didn’t mention she was going on maternity leave or who was covering for her.
Insurance covered most of it and the financial coordinator [at Boston IVF- South Shore] was on top of it...Large clinic with several locations. They offer aggressive treatment plans. Nursing is triage if you call the main line and things slip through the cracks, ie. they forgot to order my meds because I called on a weekend. Poor communication within departments. It’s a business, the run as such... [Nurses had] Zero compassion...Organized and good follow up
How was your experience with Nina Resetkova at Boston IVF?
She was good, gave all the risks and options. When she called with test results she gave the next step. She personally called me to resolve an issue. Only con would be she didn’t mention she was going on maternity leave or who was covering for her.
What's one piece of advice would you give a prospective patient of Nina Resetkova at Boston IVF?
Be your own advocate
During treatment, were you treated like a number or a human with Nina Resetkova at Boston IVF?
She called me personally at 7:30 on a Friday night to resolve an issue.
Describe the protocols Nina Resetkova used in your cycles at Boston IVF and their degree of success.
First cycle I was on 300 Gonal and 150 menopure. Second cycle we added in estradiol and for better results.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Megan)
Organized and good follow up. Zero compassion.
Describe your experience with Boston IVF.
Large clinic with several locations. They offer aggressive treatment plans. Nursing is triage if you call the main line and things slip through the cracks, ie. they forgot to order my meds because I called on a weekend. Poor communication within departments. It’s a business, the run as such.
Describe your experience with your monitoring appointments at Boston IVF.
Ultrasound technicians and blood technicians were always awesome.
Describe the costs associated with your care under Nina Resetkova at Boston IVF.
Insurance covered most of it and the financial coordinator was on top of it.
Describe Nina Resetkova's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
NA
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Boston IVF.
The nursing line is a triage and things can slip through the cracks. They forgot to order my medication and I had to wait a month to start a cycle.
8
Doctor
Nina Resetkova
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Boston IVF
South Shore (closed)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
10
Age 41 - 42
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
[Dr. Resetkova] took the time to explain openly and candidly the procedures and limitations for the procedures. She followed up regularly by phone and email...When the IVF cycle didn't result in a pregnancy she followed up with me to express her sympathy and how we might try things next time...She may take a day or two to respond but she will be in touch with detailed information or to connect you with the appropriate resource.
Luyanda [nurse at Boston IVF] was my ally and go to person during this experience with nearly daily phone calls and reassurance. She was patient with all my questions and absolutely fantastic to work with...You just had the sense that everyone there was rooting for you, advocates and allies. From the front desk to the blood draws, information on medications, alternative methods, and whole body mind well being - my expectations were well exceeded.
How was your experience with Nina Resetkova at Boston IVF?
Nina was extremely responsive and made sure I had the support I needed. She was direct, professional and clearly explained treatment procedures. When the IVF cycle didn't result in a pregnancy she followed up with me to express her sympathy and how we might try things next time.
What's one piece of advice would you give a prospective patient of Nina Resetkova at Boston IVF?
She may take a day or two to respond but she will be in touch with detailed information or to connect you with the appropriate resource.
During treatment, were you treated like a number or a human with Nina Resetkova at Boston IVF?
Nina took the time to explain openly and candidly the procedures and limitations for the procedures. She followed up regularly by phone and email.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Luyanda)
Luyanda was my ally and go to person during this experience with nearly daily phone calls and reassurance. She was patient with all my questions and absolutely fantastic to work with.
Describe your experience with Boston IVF.
I was absolutely wowed by the quity of care i received at Boston IVF. You just had the sense that everyone there was rooting for you, advocates and allies. From the front desk to the blood draws, information on medications, alternative methods, and whole body mind well being - my expectations were well exceeded.
Describe Nina Resetkova's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
We discussed this and she left the option up to me fully informing me of risks and benefits for women of my age group. We selected two eggs.
8
Doctor
Nina Resetkova
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Boston IVF
South Shore (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
10
NPS
10
Age 33 - 35
2 IVF
Unexplained
European
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Zimon is direct, but she's also compassionate, She's willing to answer all of our questions in great detail, truly sharing her knowledge, which has made us feel quite comfortable. She has a good bedside manner, but she's not fluffy. She speaks to us in a way that demonstrates respect...Alison Zimon is a smart, kind and honest medical professional who truly loves what she does each day. I believe that she has our best interests at heart and wants to see us through a successful pregnancy
Karen is kind and always seems to smile - something about her demeanor is calming, which is really nice given that the process can be rather stressful... Additionally, the staff [at Boston IVF] that works with her [Dr. Zimon really seems to enjoy working with her, which makes the whole experience a little better....Dr. Zimon is direct, but she's also compassionate, She's willing to answer all of our questions in great detail, truly sharing her knowledge, which has made us feel quite comfortable. She has a good bedside manner, but she's not fluffy.
How was your experience with Alison Zimon at Boston IVF?
Alison Zimon is a smart, kind and honest medical professional who truly loves what she does each day. I believe that she has our best interests at heart and wants to see us through a successful pregnancy. I would recommend anyone I know to her.
What's one piece of advice would you give a prospective patient of Alison Zimon at Boston IVF?
If you prefer to shy away from all of the details or the what if's, say so up front. Otherwise, Dr. Zimon will share every piece of information she has with you (which I prefer, but I know not everyone does).
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF?
Dr. Zimon is direct, but she's also compassionate, She's willing to answer all of our questions in great detail, truly sharing her knowledge, which has made us feel quite comfortable. She has a good bedside manner, but she's not fluffy. She speaks to us in a way that demonstrates respect. Additionally, the staff that works with her really seems to enjoy working with her, which makes the whole experience a little better.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Karen)
Karen is kind and always seems to smile - something about her demeanor is calming, which is really nice given that the process can be rather stressful.
10
Doctor
Alison Zimon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
South Shore (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unknown Success
NPS
9
NPS
2
Age 42 - 44
4 IVF
4 Embryo Freezing
Donor Eggs
South Asian
Income $200K - $499K
2nd of 2 Docs
3 IUI With Other Docs
3 IVF With Other Docs
Egg Freezing With Other Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
She gives options. You have to make decisions. She is very good. Her staff is very sloppy and needs constant follow up.
You need to manage this clinic full time. We lost so much time in between cycles because they didn't get the appropriate approval or test or schedule. They [the nursing staff] always remembered details only when prompted. You have to stay on top to get all forms, Meds, approvals yourself otherwise will be stranded at the last min!
How was your experience with Alison Zimon at Boston IVF?
Dr Zimon is very personable and does her best to work with you to understand your needs. What she could do better is be more decisive instead of always being diplomatic. Sometimes she needs to be the doctor and take charge.
What's one piece of advice would you give a prospective patient of Alison Zimon at Boston IVF?
She gives options. You have to make decisions. She is very good. Her staff is very sloppy and needs constant follow up.
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF?
Dr Zimon takes the time to speak to you and will call whenever needed even if just to chat.
Describe the protocols Alison Zimon used in your cycles at Boston IVF and their degree of success.
All agonist protocols. Donor eggs with estrace and crinone.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Karen londergan and Sharon Letizia )
They always remembered details only when prompted. You have to stay on top to get all forms, Meds, approvals yourself otherwise will be stranded at the last min!
Describe the costs associated with your care under Alison Zimon at Boston IVF.
65k
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Boston IVF.
You need to manage this clinic full time. We lost so much time in between cycles because they didn't get the appropriate approval or test or schedule.
9
Doctor
Alison Zimon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
2
Clinic
Boston IVF
South Shore (closed)
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2015 - 2016, Successful
NPS
7
NPS
5
Age 38 - 39
6 IUI
1 IVF
1 Embryo Freezing
Unexplained
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Neutral
Doesn't Recommend
Successful
Knowledgeable. Answers questions thoroughly. Very busy, difficult to get in touch with. Can be smug, but if he gets the job done then I don't have a problem with it. That is all I have to say about dr berger...[Boston IVF was] Very unorganized. poor communication. Ie don't respond to emails or faxes. My biggest barrier to care was the office staff and nurses. I had an appointment cancelled on me at 4:55pm the evening before because they misplaced paperwork.
Very unorganized. poor communication. Ie don't respond to emails or faxes. My biggest barrier to care was the office staff and nurses. I had an appointment cancelled on me at 4:55pm the evening before because they misplaced paperwork...Nursing staff at Quincy office were subpar. Waltham office nurses were wonderful.
How was your experience with Brian Berger at Boston IVF?
Knowledgeable. Answers questions thoroughly. Very busy, difficult to get in touch with. Can be smug, but if he gets the job done then I don't have a problem with it. That is all I have to say about dr berger.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Be ready for waiting room delays
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
De Berger explained everything very clearly. Answered questions when meeting with him. Near impossible to speak to/communicate with unless you have an appointment
Describe your experience with the nursing staff at Boston IVF.
Nursing staff at Quincy office were subpar. Waltham office nurses were wonderful.
Describe your experience with Boston IVF.
Very unorganized. poor communication. Ie don't respond to emails or faxes. My biggest barrier to care was the office staff and nurses. I had an appointment cancelled on me at 4:55pm the evening before because they misplaced paperwork.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to inform you of changes in protocol
7
Doctor
Brian Berger
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Boston IVF
South Shore (closed)
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
9
Age 32 - 33
3 IUI
Anovulation
PCOS
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
I adore Dr. Brian Berger but feel that he is so busy, sometimes I dealt a lot with the nurses opposed to him... One issue I was disappointed about was after 3 unsuccessful iui's, we went in for our consult for IVF and to begin the process. We were told then that my BMI was too high and I would need to lose 40 pounds to proceed. I was angry because I had been seeing him for almost a year at that point and was never told this information or I would have already worked at losing weight.
Nurses were great [at Boston IVF]! I did have 1 or 2 who were not so friendly. And after a failed iui, did not have much compassion when they called to tell me of my negative blood test. The nurses also perform the iui's and 1 of them was horrific. She started with the largest speculum and the whole procedure was incredibly uncomfortable. My most favorite nurse was Melissa Craig. She is a saint and was always so wonderful.
How was your experience with Brian Berger at Boston IVF?
Brian Berger is a wonderful doctor. I always trusted him and had faith that he would help us have a child. One issue I was disappointed about was after 3 unsuccessful iui's, we went in for our consult for IVF and to begin the process. We were told then that my BMI was too high and I would need to lose 40 pounds to proceed. I was angry because I had been seeing him for almost a year at that point and was never told this information or I would have already worked at losing weight.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Ask questions. And ask about future plans so you are prepared.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
I adore Dr. Brian Berger but feel that he is so busy, sometimes I dealt a lot with the nurses opposed to him.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
All 3 iui's I started on letrozole cycle days 3-7. Ultrasound and blood started on day 12 and hug trigger shot when my follicles were 18mm+.
Describe your experience with the nursing staff at Boston IVF.
Nurses were great! I did have 1 or 2 who were not so friendly. And after a failed iui, did not have much compassion when they called to tell me of my negative blood test. The nurses also perform the iui's and 1 of them was horrific. She started with the largest speculum and the whole procedure was incredibly uncomfortable. My most favorite nurse was Melissa Craig. She is a saint and was always so wonderful.
Describe your experience with Boston IVF.
Better communication. More providers at the south shore center so the wait isn't so long. And just being more straightforward with information. If a patient is overweight, make sure it it communicated that they have a BMI requirement.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
Med refill took 4 days to be called into pharmacy. Wasn't told about the BMI requirement with anesthesia dept.
10
Doctor
Brian Berger
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF
South Shore (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2015 - 2018, Successful
NPS
10
NPS
10
Age 29 - 32
2 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
For my fresh cycle we chose to put 2 embryos in, the result was my daughter...Dr. Berger asked how many babies we want for this pregnancy, we responded with 1, and he said that's our answer! I really liked how he very simply helped us make such an important decision...I felt that he really has such a passion for what he does, so during his care I was blown away by how everything went.
I think everyone at this clinic [Boston IVF] has been super positive, helpful and kind. I also love that they have the Domar center and offer so much that helps during your treatment, like acupuncture...but it was definitely worth it for the care you receive. I would honestly say that the doctors, nurses and staff here are the equivalent to Disney employees, everyone is so nice to you!...I love how this entire clinic, with all their different locations, works as one giant team. I felt very taken Care of, even when I didn't necessarily know the doctor or nurse who was caring for me during a certain procedure.
How was your experience with Brian Berger at Boston IVF?
Dr. Berger has been very direct and to the point about my treatment and expectations. I have always felt that I was in good hands and that he was in full control over how my cycle turned out. In the times that I showed concern or was nervous about a procedure he really spoke to me like a human and not a doctor, which was such a comfort. In a consultation I had recently with him, after having my daughter and going back for a frozen transfer I told him that what I experienced with my IVF cycle went so much easier than I had anticipated and it was because of him that it went so well. I did wish that I could see my doctor more for procedures, instead of sometimes having all different doctors, but at the same time I knew dr. Berger was in full control of my cycle and I felt so comfortable with everyone at Boston IVF. Dr. Berger always stresses excellence in his field and the importance of keeping up with what is best for his patients treatments, so I knew that he would never let me in the hands of a colleague that wouldn't be equally excellent to execute his plans. This really spoke volumes in the amount of trust I put in him for my care, and how pleased I was with the results.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
I would tell a prospective patient that it's important to get all your information and ask all your questions during your consultation, you won't necessarily get the chance to see him or talk to him again during your cycle. It's important to trust what he wants to do to help you.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
I felt that he really has such a passion for what he does, so during his care I was blown away by how everything went. After having my daughter, my husband and I went back for a consultation to do a frozen embryo transfer and he was so happy to see us and see that we had success. We had a very nice conversation while also being down to business to make sure we have success for our family again. We couldn't be happier!
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
I can't remember with my IVF cycle what the specifics were, I am currently doing a frozen transfer and my protocol so far is to take letrozole cycle days 3-7, then blood work/ ultrasound cycle day 10. I will be taking ovidrel, edomitrine, doxicycline, and methylprednisolon
Describe your experience with the nursing staff at Boston IVF.
The nursing staff has always been very organized and very easy to talk to. I really appreciate how they handle your cycle and how they communicate what needs to be done. They have always been very quick to get things done for you also.
Describe your experience with Boston IVF.
I love how this entire clinic, with all their different locations, works as one giant team. I felt very taken Care of, even when I didn't necessarily know the doctor or nurse who was caring for me during a certain procedure. I found that it was nice at times that you had to call and leave voicemails, that way you always got the exact and correct answers you needed, although sometimes you just want to call and get through to someone so you don't have to wait for a phone call, but that's just sometimes in my opinion. I think everyone at this clinic has been super positive, helpful and kind. I also love that they have the Domar center and offer so much that helps during your treatment, like acupuncture. The worst part was the commute during rush hour to get to appointments, but it was definitely worth it for the care you receive. I would honestly say that the doctors, nurses and staff here are the equivalent to Disney employees, everyone is so nice to you!
Describe the costs associated with your care under Brian Berger at Boston IVF.
My fresh cycle I was on different insurance so more of my drugs were covered. For my frozen transfer, I'm finding the cost of my medication more expensive due to my current insurance.
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
For my fresh cycle we chose to put 2 embryos in, the result was my daughter. Going back for a frozen transfer we were not sure what to do, how many embryos. Dr. Berger asked how many babies we want for this pregnancy, we responded with 1, and he said that's our answer! I really liked how he very simply helped us make such an important decision
10
Doctor
Brian Berger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
South Shore (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 43
1 Egg Freezing
Ashkenazi Jewish
Income $0 - $49K
4th of 4 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Berger] tailored plans to my needs even though some aspects were not typically recommended. He went way above and beyond what I expect from a doctor with his time to make sure I was comfortable...He used an aggressive approach to stimulating my ovaries because I am older and wanted to freeze eggs...He is easy to talk to, thinks critically, has enormous amount of experience, cares about his patients truly, very attentive. He is skilled. He talked to me about decisions so that I could participate and so that I was comfortable.
Paid for egg freezing out of pocket [at Boston IVF]. Reasonable cost compared to others...I liked the flexibility of having many offices throughout the Boston area. The staff love their job and it shows in how they treat patients. The technicians seemed skilled at their job and were very pleasant. There isn't continuity in who you'll see from time to time, but that didn't bother me...[nurses were] Super responsive, kind, patient.
How was your experience with Brian Berger at Boston IVF?
He is easy to talk to, thinks critically, has enormous amount of experience, cares about his patients truly, very attentive. He is skilled. He talked to me about decisions so that I could participate and so that I was comfortable.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
He tailored plans to my needs even though some aspects were not typically recommended. He went way above and beyond what I expect from a doctor with his time to make sure I was comfortable.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
He used an aggressive approach to stimulating my ovaries because I am older and wanted to freeze eggs.
Describe your experience with the nursing staff at Boston IVF.
Super responsive, kind, patient.
Describe your experience with Boston IVF.
I liked the flexibility of having many offices throughout the Boston area. The staff love their job and it shows in how they treat patients. The technicians seemed skilled at their job and were very pleasant. There isn't continuity in who you'll see from time to time, but that didn't bother me.
Describe the costs associated with your care under Brian Berger at Boston IVF.
Paid for egg freezing out of pocket. Reasonable cost compared to others
10
Doctor
Brian Berger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
South Shore (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5