Brigham & Women's Hospital

12 doctors work here

Rated 8.9
Strongly recommend: 81%Neutral: 11%Don't recommend: 8%8.9
81% strongly recommend
118 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.2
8.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.6
8.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
2
2
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,405
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
12 doctors work here
NPS
8.7
Average Doctor Score
Show 8 more

This clinic has 6 offices

Boston
75 Francis Street
Boston, MA 02115
Braintree
1681 Washington Street 2nd Floor
Braintree, MA 02184
Chestnut Hill
200 Boylston Street
Chestnut Hill, MA 02467
Foxborough
22 Patriot Place
Foxborough, MA 02035
Newton
2014 Washington Street
Newton, MA 02462
Stratham
118 Portsmouth Avenue Suite 102
Stratham, NH 03885
Show 4 more

118 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 32 - 34
2 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Anchan was very patient with us and let us take our time with our treatment course. I was very much into taking steps slowly and progressing through each step at my own pace. He was wonderful in allowing this, I always felt like my feelings were taking into consideration and he was always able to provide steps I was comfortable with. He was amazing at explaining each step, medication, hormone and included diagrams when needed. He was always straight forward about our chances and possible success rates. I never felt blind sided at all through the process.
I never had issues in getting appointments set up when needed [at Brigham & Women's Hospital]. They are willing to work with your cycles so you are not feeling like you are wasting months waiting. When you have IVF procedures you will see whichever Dr. Is scheduled that day so it may not be your own...Holly was our initial nurse and was always efficient in delivering results to us. Kelley took over and became our nurse while we did our IVF cycle. She was excellent in returning emails throughout the process. She acted as a good middleman for us and Dr. Anchan between appointments. I only had one miscommunication that had no effect on our cycle success.
How was your experience with Raymond Anchan at Brigham & Women's Hospital?
Dr. Anchan was very patient with us and let us take our time with our treatment course. I was very much into taking steps slowly and progressing through each step at my own pace. He was wonderful in allowing this, I always felt like my feelings were taking into consideration and he was always able to provide steps I was comfortable with. He was amazing at explaining each step, medication, hormone and included diagrams when needed. He was always straight forward about our chances and possible success rates. I never felt blind sided at all through the process.
What's one piece of advice would you give a prospective patient of Raymond Anchan at Brigham & Women's Hospital?
Trust the journey and Dr. Anchan. He has your best interest in mind and the same end goal as you.
During treatment, were you treated like a number or a human with Raymond Anchan at Brigham & Women's Hospital?
Dr. Anchan was very personable with my husband and I. He always remembered facts about our life that were not fertility related. This made us comfortable that he pays attention and sets us apart from everyone else. We always fekt heard and he was very patient with answering questions.
Describe the protocols Raymond Anchan used in your cycles at Brigham & Women's Hospital and their degree of success.
I was not ready to jump to the big guns right away do we did a few letrozole cycles with timed intercourse. We stepped up to letrozole with IUI a few months in. When I was finally ready to accept IVF we did a antagonist cycle due to my higher AMH. The cycle was textbook and we had a high fertilization report and many embryos. We did use ICSI for the likelihood of having the most possible.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Holly and Kelley)
Holly was our initial nurse and was always efficient in delivering results to us. Kelley took over and became our nurse while we did our IVF cycle. She was excellent in returning emails throughout the process. She acted as a good middleman for us and Dr. Anchan between appointments. I only had one miscommunication that had no effect on our cycle success.
Describe your experience with Brigham & Women's Hospital.
I never had issues in getting appointments set up when needed. They are willing to work with your cycles so you are not feeling like you are wasting months waiting. When you have IVF procedures you will see whichever Dr. Is scheduled that day so it may not be your own. This never bothered me but something some might consider.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
Monitoring is done first thing in the morning at a first come first serve basis. On weekends it is a scheduled time slot. I never waited more than an hour before I was out and onto the rest of my day. The techs were hit or miss with friendliness and gentleness but the phlebotomists were very pleasant. Even though this is a hospital setting they brought a phlebotomist to the ultrasound department which is very convenient.
Describe Raymond Anchan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
The council we received in deciding how many to transfer included statistics and their reasoning. Both transfers we were able to explain our reasoning as well and it was always respected. Since I had a highly graded embryo we chose one for the first transfer. Our second transfer we were able to transfer 2 since we at that point had a unsuccessful transfer.
10
Doctor
Raymond Anchan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
NPS
10
NPS
10
Age 33 - 36
1 IVF
Surrogacy
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Srouji created a very specific IVF plan based on my medical issues, and monitored me very carefully, explaining her decisions along the way. We did a very low dose of hormone stimulation with constant US and blood tests to check levels along the way. Our cycle was effective and produced several viable eggs for transfer...She is very busy so there were times that communication as slow, but I understand that just as I am given the time and effort, so are her other patients.
A nice clinic [Brigham and Womens] to work with, tends to be busy as the BWH is a very large center...Just one time that I was waiting for an answer to a question and it took a few days to receive an answer, so I had to call back and follow through...Dr. Srouji knew my name and our case and took the time to review my medical history and cover all the details, and be in touch with my other doctors.
How was your experience with Serene Srouji at Brigham & Women's Hospital?
Dr. Srouji was a caring, friendly doctor. She took the time to explain the surrogacy process and answer any questions that I had brought with me. She was genuinely excited by our success and wanted to be updated when our daughter was born. She is very busy so there were times that communication as slow, but I understand that just as I am given the time and effort, so are her other patients.
What's one piece of advice would you give a prospective patient of Serene Srouji at Brigham & Women's Hospital?
Be patient with the wait times in between appointments/phone calls. Brigham is a busy clinic!
During treatment, were you treated like a number or a human with Serene Srouji at Brigham & Women's Hospital?
Dr. Srouji knew my name and our case and took the time to review my medical history and cover all the details, and be in touch with my other doctors.
Describe the protocols Serene Srouji used in your cycles at Brigham & Women's Hospital and their degree of success.
Dr. Srouji created a very specific IVF plan based on my medical issues, and monitored me very carefully, explaining her decisions along the way. We did a very low dose of hormone stimulation with constant US and blood tests to check levels along the way. Our cycle was effective and produced several viable eggs for transfer.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Holly Hughes)
Most of our contact was via phone and email, only met once in person. They were very helpful, were quick to respond to emails and answer any questions that I had.
Describe your experience with Brigham & Women's Hospital.
A nice clinic to work with, tends to be busy as the BWH is a very large center.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
I did all of my monitoring appointments at the local clinic, it was very convenient and wait times were minimal, staff was very helpful.
Describe the costs associated with your care under Serene Srouji at Brigham & Women's Hospital.
The total cost for the clinic and hormone meds for our GC was around $10,000
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call with results
Describe the specific things that went wrong at Brigham & Women's Hospital.
Just one time that I was waiting for an answer to a question and it took a few days to receive an answer, so I had to call back and follow through.
10
Doctor
Serene Srouji
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
8
Age 32
3 IUI
1 IVF
Anovulation
Endometriosis
PCOS
Tubal Blockage
Ashkenazi Jewish
Income $500K
Investor
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Not sure
I had previously been seen by his partner, but I wanted a doctor who could do both the surgery for the endometriosis and oversee fertility treatments. Dr. Hornstein was very thorough with our initial work up and let us take our time before going to IVF. Dr. Hornstein presented all of the option and let us decide. We wanted to do PGS testing and even though Brigham doesn't recommend it, Dr. Hornstein was understanding.
Brigham was usually fairly timely calling with changes to medicine, but after my retrieval, I never got a call about day 3 or day 5 embryos and then how many were sent for PGS...I loved Barbara! Brigham is incredibly busy but Barbara always took the time to answer all of my questions. I did find that if Barbara was out or if treatment occurred over a weekend, the covering nurse was often not as familiar with my case.
How was your experience with Mark Hornstein at Brigham & Women's Hospital?
I first saw Dr. Hornstein at the recommendation of a good friend who had seen him for years to manage her endometriosis. I had previously been seen by his partner, but I wanted a doctor who could do both the surgery for the endometriosis and oversee fertility treatments. Dr. Hornstein was very thorough with our initial work up and let us take our time before going to IVF. Dr. Hornstein presented all of the option and let us decide. We wanted to do PGS testing and even though Brigham doesn't recommend it, Dr. Hornstein was understanding.
What's one piece of advice would you give a prospective patient of Mark Hornstein at Brigham & Women's Hospital?
Dr. Hornstein is incredibly busy and a lot of your care will be done by the nurses/fellows/other REs. If something urgent came up, Dr. Hornstein would call.
During treatment, were you treated like a number or a human with Mark Hornstein at Brigham & Women's Hospital?
Dr. Hornstein is incredibly busy but he always took the time to answer our questions and we had a lot! He holds one late night clinic each week and we were the last patient that day. He stayed with us for over an hour until 10 pm to make sure we had all of our questions answered and could develop a treatment plan for an IVF cycle.
Describe the protocols Mark Hornstein used in your cycles at Brigham & Women's Hospital and their degree of success.
4 cycles of clomid - 3 IUIs (one was cancelled) Agonist protocol that was a freeze-all cycle for PGS and to prevent OHSS. Relatively low doses of stims (Follistim - 112.5) and Cetrocide. I used a dual Lupron and HCG trigger.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Barbara)
I loved Barbara! Brigham is incredibly busy but Barbara always took the time to answer all of my questions. I did find that if Barbara was out or if treatment occurred over a weekend, the covering nurse was often not as familiar with my case.
Describe your experience with Brigham & Women's Hospital.
Brigham is incredibly large and busy and if you want a personalized, hand-holding approach, Brigham is not the place to go. All of your ultrasounds are done by techs and you wait for the nurse to call with orders to adjust for the next day. Also, your doctor is often not the one who is available for your retrieval and transfer so you must be comfortable with a group practice and residents. One interesting thing to note is that OB admitting is at the front of the hospital and you will walk through that on your way to the clinic or for ultrasounds.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
Monitoring hours during the week were from 6:45-7:45 and by appointment on the weekends. Even when it was crowded, they moved fairly quickly. The results of the bloodwork were available on Patient Gateway within a few hours and you would usually get a phone call that afternoon from the nurse.
Describe the costs associated with your care under Mark Hornstein at Brigham & Women's Hospital.
In Massachusetts, most fertility treatments are covered by insurance with co-pays. We did pay out of pocket for a few elective things - freezing samples, ICSI and PGS but all told it was under $10k.
What specific things went wrong at Brigham & Women's Hospital?
  • Lost paperwork
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at Brigham & Women's Hospital.
Brigham was usually fairly timely calling with changes to medicine, but after my retrieval, I never got a call about day 3 or day 5 embryos and then how many were sent for PGS.
10
Doctor
Mark Hornstein
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
9
NPS
7
Age 42 - 44
3 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Accountant
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Neutral
Unsuccessful
I really like Dr. Fox personally and she was very candid on the statistics for success as well as other options. She won't actively put herself in our position and say what "she" would do which I sometimes want her to do, I understand these are very personal decisions and she tries to give us all of the information we need to make the decisions. She is very sensitive to our individual situation and it feels like she is personally committed to us becoming pregnant and having a successful pregnancy.
Nothing runs on time and it's very difficult to get someone to pick up a phone [at Brigham & Women's Hospital]. You often are on hold for a while or &gt; 5 hours (or a day) will pass before a returned call. "Customer service" is lacking but the medical care is great. The receptionists are very nice and act like they remember me, which is well received.... I have had a few instances where the nurse hasn't called with results and I have had to reach out hours after I have seen the results posted to the hositpal website. It's not always clear what procedure you are expected to follow for the bloodwork and u/s, especially the first time. Overall, the clinic lacks customer service. It definitely runs like a hospital not like a for profit enterprise holding your hand every step of the way.
How was your experience with Janis Fox at Brigham & Women's Hospital?
I really like Dr. Fox personally and she was very candid on the statistics for success as well as other options. She won't actively put herself in our position and say what "she" would do which I sometimes want her to do, I understand these are very personal decisions and she tries to give us all of the information we need to make the decisions. She is very sensitive to our individual situation and it feels like she is personally committed to us becoming pregnant and having a successful pregnancy.
What's one piece of advice would you give a prospective patient of Janis Fox at Brigham & Women's Hospital?
She doesn't sugar coat but she's very smart and experienced. She'll answer anything you ask, just make sure you ask! It's sometimes hard to get a hold of her outside of normal appointments and she often runs behind so our appointments didn't run on time.
During treatment, were you treated like a number or a human with Janis Fox at Brigham & Women's Hospital?
She is very personable and we were able to establish a personal connection quickly. While she states the facts (which are hard to hear), she acknowledges that it's a hard message and I feel like she feels bad when we don't have a successful outcome even though our chances are low.
Describe the protocols Janis Fox used in your cycles at Brigham & Women's Hospital and their degree of success.
I did 2 patch protocol cycles and 1 micro dose Lipton cycle. I am currently doing my 3rd patch protocol. In both protocols, I was on the highest dose of medication (4 menopur in the morning) and 300 of final-f in the evening. This was because my test results showed a diminished ovarian reserve. The first cycle we had 7 follicles, 5 eggs retrieved and fertilized and all transferred. The 2nd cycle we had 7 eggs retrieved 2 fertilized and both transferred. The 3rd cycle took much longer for stimulation (30 days Vs 12-14 for the first two) and resulted in 3 eggs, 1 fertilized and 1 transferred. All were a negative result. This current cycle Dr Fox and team decided to give us one last chance on the patch protocol since my stimulation was materially better. We are self-pay and while a significant burden we were willing to spend the money on a 4 th cycle before deciding potentially to do egg donation.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Sandy Vance mainly and many others)
It's sometimes hard to get in touch with the team which can be frustrating. As I have been interacting with the nursing team for a while now, I know each of the personalities better. They are all very compassionate and try to share in your excitement or sadness.
Describe your experience with Brigham & Women's Hospital.
Nothing runs on time and it's very difficult to get someone to pick up a phone. You often are on hold for a while or &gt; 5 hours (or a day) will pass before a returned call. "Customer service" is lacking but the medical care is great. The receptionists are very nice and act like they remember me, which is well received.
Describe the costs associated with your care under Janis Fox at Brigham & Women's Hospital.
11k
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call with results
Describe the specific things that went wrong at Brigham & Women's Hospital.
I have had a few instances where the nurse hasn't called with results and I have had to reach out hours after I have seen the results posted to the hositpal website. It's not always clear what procedure you are expected to follow for the bloodwork and u/s, especially the first time. Overall, the clinic lacks customer service. It definitely runs like a hospital not like a for profit enterprise holding your hand every step of the way.
9
Doctor
Janis Fox
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 36 - 37
3 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Ashby] was open, compassionate and really took her time to explain my diagnosis and how we were going to move forward with a plan. I had 3 egg retrievals and 0 embryos from all 3 combined. I have Diminished Ovarian Reserve and outlook was looking bleak. She had the difficult conversation with me and my husband about exploring other options like donor eggs or adoption. This was very upseting to us but she gave us examples of couples she had treated in the past who were successful with donor eggs....
They [Brigham - Boston] always ran on time. I was always treated with respect. I always received prompt emails/test results/call backs after leaving messages...Alison was my primary nurse when going through the donor egg process and she was OK. She wasn't the best I've ever dealt with. There were a few tests that she didn't tell me about that I needed. At the end of the day, she was fine, but I remember feeling frustrated at times dealing with her. there were a few tests/shots that she didn't tell me about which almost caused a set back with my embryo transfer.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby always treated me like a friend. She was open, compassionate and really took her time to explain my diagnosis and how we were going to move forward with a plan. I had 3 egg retrievals and 0 embryos from all 3 combined. I have Diminished Ovarian Reserve and outlook was looking bleak. She had the difficult conversation with me and my husband about exploring other options like donor eggs or adoption. This was very upseting to us but she gave us examples of couples she had treated in the past who were successful with donor eggs. She never made me feel bad about my diagnosis and was always very positive and said that we will have a baby one day and she was going to help us get there one way or another. She had a gentle bedside manner but at the same time was always very candid with the reality of our situation. She never forced us to move forward with donor eggs. She explained she would continue to treat us and try another protocol but after 3 failed cycles, it wasn't looking good. She also recommended a 2nd opinion just so we could feel good about our decision moving forward.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Trust her advice and opinions. She isn't super clinical but still explains the clinical side of fertility treatments. Ask lots of questions.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
I always felt as if Dr. Ashby had my best interest at heart. Her end goal is to ensure you have a healthy baby no matter how you get there. She was relatable in the sense that she had her own fertility struggles and explained what she went through to have children. She always explained things in a digestable way and always made time to answer as many questions as my husband and I had.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
I don't remember the exact treatment plan but considering I have diminished ovarian reserve (at 35), I went through 3 very aggressive treatments.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Alison)
Alison was my primary nurse when going through the donor egg process and she was OK. She wasn't the best I've ever dealt with. There were a few tests that she didn't tell me about that I needed. At the end of the day, she was fine, but I remember feeling frustrated at times dealing with her. there were a few tests/shots that she didn't tell me about which almost caused a set back with my embryo transfer.
Describe your experience with Brigham & Women's Hospital.
They always ran on time. I was always treated with respect. I always received prompt emails/test results/call backs after leaving messages.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
They were pretty efficient for the most part.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
My insurance covered the majority of the meds and procedure costs. I was lucky.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
She has a strong preference for one embryo transfer. Her end goal is healthy mom and healthy baby.
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at Brigham & Women's Hospital.
There were some tests and shots that I wasn't informed about that almost help up an embryo transfer. It ended up working out since the egg retrieval was delayed by a few weeks because of the donor. But if this hasn't happened, I was going to have to do a frozen transfer and not a fresh transfer the way I was originally told it was going to happen.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Successful
NPS
9
NPS
10
Age 34 - 37
2 IVF
Endometriosis
Male Factor
European
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Mark Hornstein's] approach changed with each failed cycle or canceled transfer. We were constantly balancing increased endometriosis pain while during ovarian stimulation. So his approach to stimming was a bit conservative with me. However, we were very much in alignment, going for quality over quantity. I stimmed with GonalF for my first retrieval and got quite a few low quality embryos. He adjusted the approach for the second retrieval, adding in Menopur, resulting in better quality embryos, and my pregnancy.
Be prepared to wait [at Brigham & Women's Hospital], and there will often be children in the ultrasound waiting room, especially on weekends. The clinic itself is often running behind schedule, but they are good at letting you know where you are in line...I do feel that his nurse at the time was a weak link in the process. There were some communication issues there, but I soon figured out how best to work with her. I would not let the nursing staff dissuade me from using this doctor.
How was your experience with Mark Hornstein at Brigham & Women's Hospital?
Dr. Hornstein is an excellent communicator. He seems aware of the power differential between patient and doctor, and actively mitigates it during consultation by listening actively within the time constraints of the visit. By the time I became his patient, it was clear that I likely had endometriosis that previous doctors failed to take seriously as a reason for both my infertility and severe pain. My goals closely aligned with his, which likely made him a good fit for my case (single embryo transfer, plenty of cool down time between failed transfers, aggressive pain management of my endometriosis during the process). I came to him in crisis and feeling hopeless. He validated all of my anger and frustration, and my sens that "something just wasn't right." He had me in the OR within 6 weeks to remove endometriosis and we were on to infertility treatment from there, quickly moving to IVF. His approach is wholly evidence-based, which I appreciated greatly. Dr. Hornstein never did any of my infertility procedures because you get who is on the schedule. But there was never a moment that he wasn't up to speed on my care. I had a lot of setbacks: return of endometriosis, two canceled transfers, two failed cycles, some complications post second retrieval. It was a long road from the start of my care to the MFM hand off once I finally got pregnant (2 years, 4 months), but there was never a moment where I doubted his clinical judgement. I have no regrets about choosing him, and would feel the same way had I not ultimately been successful (my husband agrees). I hesitate to write this because it may identify who I am as a patient, but it's very important. As a woman with a significant physical disability, Dr. Hornstein never once questioned my ability to be a mom. Other doctors had, in ways that were unfounded and not evidence-based. He cared about my disability when it was relevant, and didn't when it wasn't. It's hard to put into words how refreshing that is, as OB/GYN care is particularly challenging due to my disability. He always took the extra time needed for pelvic exams and procedures (HSG, SIS), and collaborated with my physician who cared for my disabling condition when necessary. I would not hesitate to recommend him to any woman with a mobility-limiting disability.
What's one piece of advice would you give a prospective patient of Mark Hornstein at Brigham & Women's Hospital?
Come in with your questions ready, trust his judgement, be patient with the process.
During treatment, were you treated like a number or a human with Mark Hornstein at Brigham & Women's Hospital?
Dr. Hornstein always took the time I needed even when his schedule was booked, and always answered every question. Pelvic exams are difficult for me due to physical disability, and I have had previous terrible experiences with gynecologists as a result. He is the most accommodating doctor I have ever seen in a specialty unrelated to my disability. I continue to see him for endometriosis management.
Describe the protocols Mark Hornstein used in your cycles at Brigham & Women's Hospital and their degree of success.
I do not remember specifics, but I do remember his approach changed with each failed cycle or canceled transfer. We were constantly balancing increased endometriosis pain while during ovarian stimulation. So his approach to stimming was a bit conservative with me. However, we were very much in alignment, going for quality over quantity. I stimmed with GonalF for my first retrieval and got quite a few low quality embryos. He adjusted the approach for the second retrieval, adding in Menopur, resulting in better quality embryos, and my pregnancy.
Describe your experience with your nurse at Brigham & Women's Hospital.
I do feel that his nurse at the time was a weak link in the process. There were some communication issues there, but I soon figured out how best to work with her. I would not let the nursing staff dissuade me from using this doctor.
Describe your experience with Brigham & Women's Hospital.
You have a choice of where to do your monitoring if you can't come into Boston, but it's still a time consuming process. I often did monitoring in Foxborough and once at Chestnut Hill. The wait times for monitoring can be very long at BWH Boston. Be prepared to wait, and there will often be children in the ultrasound waiting room, especially on weekends. The clinic itself is often running behind schedule, but they are good at letting you know where you are in line. You really could do so much worse than BWH, though. And living in Central MA I have.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
Very busy at BWH Boston on the weekends. There will be children in the waiting room, so prepare yourself if that is a concern. I did weekday monitoring at Foxborough, and once at Chestnut Hill. Foxborough was, for the most part, a well-oiled machine. But, factor in time for traffic if you are taking 495. The courier service that picks up the blood for analysis at the main hospital is always on time and if you miss the window you are out of luck. No exceptions. As a patient driving in from central MA I often had to just judge by traffic whether I could beat the courier at Foxborough or if I just needed to drive into Boston.
Describe the costs associated with your care under Mark Hornstein at Brigham & Women's Hospital.
We have a state mandate in Massachusetts that requires private insurance to cover a maximum of six fresh cycles of IVF. IUIs, drugs, and infertility testing are also covered. My daughter is a $200k kid. I paid, maybe $2,000 of that once you figure in copays for office visits, surgery and meds. If you don't live in Massachusetts, my advice is to get here now. No one should have to go broke to have a kid. You're supposed to go broke after you have the kid. ;-)
Describe Mark Hornstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
I opted for elective single embryo transfer because of my physical disability. We were in agreement about that. As the process dragged on and treatment wore me down, at one point I suggested trying two. He was gentle in his reminders of why I chose eSET and I agreed. I did not push back on this.
What specific things went wrong at Brigham & Women's Hospital?
  • Lost paperwork
Describe the specific things that went wrong at Brigham & Women's Hospital.
My husband received a diagnosis of male factor infertility during our time at this clinic. Somehow, our insurance company knew this before we did, and it resulted in an awkward conversation with the insurance coordinator while we were scrambling to figure out why insurance was no longer covering IUI ("uh... it looks like your husband is infertile, too?"). I don't know where exactly the ball was dropped, but it happens (and you should expect this to happen at least once with infertility treatment. There's just so many aspects of care to juggle). I was pretty upset with my doctor, but appreciated his apology.
9
Doctor
Mark Hornstein
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Successful
NPS
10
NPS
10
Age 35 - 38
3 IVF
Diminished Ovarian Reserve
Latinx
Income $200K - $499K
3rd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Elizabeth Ginsburg] goes directly to the point and is very clear about possibilities and scenarios. She was quick to adjust my protocol when she did not get the amount of eggs expected. She is knowledgeable about insurances and will keep contact with other providers to ensure everything is ready... Pam handled most of the communication, but all of the nursing staff was always quick to return calls and keep me updated. When they had bad news to report they always did it in a manner that felt they were sorry and empathetic.
Getting a first appointment can take a long while, also because they Brigham & Women's Hospital] are so busy they will only allow you to have one pending appointment at a time. When problems arise they do get you in the same day without problems... Pam handled most of the communication, but all of the nursing staff was always quick to return calls and keep me updated. When they had bad news to report they always did it in a manner that felt they were sorry and empathetic.
How was your experience with Elizabeth Ginsburg at Brigham & Women's Hospital?
She goes directly to the point and is very clear about possibilities and scenarios. She was quick to adjust my protocol when she did not get the amount of eggs expected. She is knowledgeable about insurances and will keep contact with other providers to ensure everything is ready
During treatment, were you treated like a number or a human with Elizabeth Ginsburg at Brigham & Women's Hospital?
Our first transfer ended up with an ectopic pregnancy, she showed a lot empathy and urged us to find the silver lining that we had achieved pregnancy. With every failed cycle she always mentioned how we were getting closer to our goal. She is not touchy-feely but she is not cold either.
Describe the protocols Elizabeth Ginsburg used in your cycles at Brigham & Women's Hospital and their degree of success.
Most treatments were the same, Lupron as well as GonalF. My last cycle where she adjusted the protocol to try to increase the egg yield, she added a birth control patch and Menopur
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Pam Reilly)
Pam handled most of the communication, but all of the nursing staff was always quick to return calls and keep me updated. When they had bad news to report they always did it in a manner that felt they were sorry and empathetic.
Describe your experience with Brigham & Women's Hospital.
Getting a first appointment can take a long while, also because they are so busy they will only allow you to have one pending appointment at a time. When problems arise they do get you in the same day without problems. Getting appointments that require testing can result in you having an ultrasound at 10 am and then seeing the doctor at 1 pm, so you need to plan accordingly.
Describe the costs associated with your care under Elizabeth Ginsburg at Brigham & Women's Hospital.
Everything was covered by insurance, we only had to pay deductible, but I believe a full cycle with retrieval and transfer was around $15,000
What specific things went wrong at Brigham & Women's Hospital?
  • Lost results
Describe the specific things that went wrong at Brigham & Women's Hospital.
The hospital had technical difficulties during one of my cycles because of ruptured pipes over the retrieval facilities. They transferred the retrieval to another facility and the timing scheduled was missed and I had ovulated by the time they went in to retrieve my eggs. This counted against my insurance limit and it put us through an undue amount of stress
10
Doctor
Elizabeth Ginsburg
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2014 - 2016, Successful
NPS
10
NPS
8
Age 39 - 41
1 IUI
Diminished Ovarian Reserve
Unexplained
Income $200K - $499K
Business Executive
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Successful
At the first appointment, me and my husband knew we were in great hands....Dr. Ashby gets right to the point, but does it with compassion....She is direct and knowledgeable, and gives her patients confidence that she is an absolute expert....For my IUI we used Gonal-F with ultrasound monitoring throughout, then an HCG trigger when follicles were ready....We had a complication very early on...The radiologists sent me to Dr. A's office and she saw us immediately...we were shocked and upset, but she and her staff were great.
This [Brigham-Bos] is a big hospital practice, so some may need to adjust their expectations surrounding this. The experience with the doctor will feel personal, but with the all the outside testing it is what it is - a big hospital without a lot of hand holding... I didn't have a ton of interaction with [nurse] Susan, but she got her job done adequately...We had a complication very early on...but she [Dr. Ashby] and her staff were great. The moved us to a private room while they made surgery arrangements so we could process what was happening.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
I saw Dr. Ashby at the recommendation of a family member who had a successful pregnancy with Dr. Ashby's help. At the first appointment, me and my husband knew we were in great hands. She is direct and knowledgeable, and gives her patients confidence that she is an absolute expert. She thought we would see great results with IVF but our insurance required us to try 3 IUIs with injectables before we could move on to IVF. I was disappointed since I really hoped to start IVF right away, but to everyone's surprise the first IUI worked! We had a complication very early on - when my first ultrasound was performed at 6w3d, it was discovered that my pregnancy was heterotopic, meaning that I had a viable pregnancy in my uterus and a second one in a fallopian tube. The radiologists sent me to Dr. A's office and she saw us immediately. She laid it on the line - I had a perfect embryo in the uterus but the ectopic needed to be removed immediately before it could rupture and put my life in danger. It was something seen more commonly with IVF but not unheard of for IUI patients. She felt that this procedure would not harm my viable pregnancy. Needless to say we were shocked and upset, but she and her staff were great. The moved us to a private room while they made surgery arrangements so we could process what was happening. One of her associates removed the fallopian tube that afternoon. A week later we had another ultrasound which showed a healthy heart still beating. The rest of pregnancy was uneventful and I had my healthy, perfect daughter.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Trust her!
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby gets right to the point, but does it with compassion.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
For my IUI we used Gonal-F with ultrasound monitoring throughout, then an HCG trigger when follicles were ready. This produced 2 mature follicles and several smaller ones.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Susan)
Because I only had one medicated/monitored cycle, I didn't have a ton of interaction with Susan, but she got her job done adequately. When I emailed her to let her know I'd gotten a positive pregnancy test she got me set up right away for HCG testing. When she called me with my (very high) results she made me laugh when she said "well you're DEFINITELY pregnant, wow!"
Describe your experience with Brigham & Women's Hospital.
This is a big hospital practice, so some may need to adjust their expectations surrounding this. The experience with the doctor will feel personal, but with the all the outside testing it is what it is - a big hospital without a lot of hand holding. I am personally fine with that, others prefer a different approach.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
It was covered by insurance so we paid very few out of pocket costs
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
n/a
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
10
Age 37
2 IUI
2 IVF
Unexplained
East Asian
Income $200K - $499K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Rachel Ashby] personalized my care, and her team worked together to modify my IVF protocol to help me get pregnant. Also, I have a "unique" uterus that makes embryo transfers difficult. She placed a Malencot catheter in in me few a few days to make the transfer easier. My understanding is that this clinic is the only one in the country to do this. And it certainly helped make the next transfer easier. Also, I got pregnant!
[Nurse] Kelly is kind, knowledgeable, and communicates clearly and timely...We live very close to the Brigham and Women's hospital, so it is very convenient. All the doctors there (not only mine) are experts in the field. The clinic is clean, well maintained, and comfortable...She [Dr. Rachel Ashby] personalized my care, and her team worked together to modify my IVF protocol to help me get pregnant. Also, I have a "unique" uterus that makes embryo transfers difficult. She placed a Malencot catheter in in me few a few days to make the transfer easier. My understanding is that this clinic is the only one in the country to do this. And it certainly helped make the next transfer easier. Also, I got pregnant!
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
She is an excellent practitioner with great bedside manners: She has skillfull hands and is part of a great team. She came to me recommend from several friends (all healthcare professionals). I will recommend her to all my friends who need fertility treatment. Also, as a plus...When I had a miscarriage, the whole office treated me with compassion and kindness.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Ask her to clarify any terms/vocabulary that don't understand. People new to fertility treatment may find that the amount of information shared initially is very dense and overwhelming
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
She personalize my care, and her team worked together to modify my IVF protocol to help me get pregnant. Also, I have a "unique" uterus that makes embryo transfers difficult. She placed a Malencot catheter in in me few a few days to make the transfer easier. My understanding is that this clinic is the only one in the country to do this. And it certainly helped make the next transfer easier. Also, I got pregnant!
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
I did a low dose AB agonist protocol during the first cycle. While I got 18 eggs retrieved, we had lower fertization rates than expected. Also, the embryo transfer was very difficult because I have a tight cervical opening (which my Doctor hypothesized lead to my uterus to contract post transfer, and pushed my embryo into my Fallopian tube, and causing my ectopic pregnancy). After my failed cycle Dr. Ashby and her whole team met for a "cycle review" and suggested I do the same protocol, with the addition of Menapur, ICSI, and placement of a malencot catheter (to make the transfer easier). This resulted in 21 retrieved eggs, 6 five day blastocysts (they transfered one, and froze 5). The transfer was much more smooth, and I am happy to say we are now pregnant!
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Kelly )
Kelly is kind, knowledgeable, and communicates clearly and timely.
Describe your experience with Brigham & Women's Hospital.
We live very close to the Brigham and Women's hospital, so it is very convenient. All the doctors there (not only mine) are experts in the field. The clinic is clean, well maintained, and comfortable.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
Ultrasound and blood work monitoring was very streamlined and organized
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
My insurance covers 6 rounds of IVF, so I am unsure about actual costs. I paid $75 for all my meds and a $50 copay each cycle
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
9
Age 30
1 IUI
Anovulation
PCOS
Unexplained
European
Income $200K - $499K
Teacher
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I really appreciated Dr. Ashby's approach - very much "down to business". She clearly cared about how I/we were doing, but there was a game plan. I wanted results and Dr. Ashby was there to discuss what to do, when and how to get the results...For each appointment she was up-to-date on where I was in the process and ready to explain the next steps and why. She was very efficient, yet I felt that I had time to ask any questions I needed.
I think the clinic [Brigham] has good doctor's and being in the Brigham has access to great resources. I also think they are a business and their goal is to get people in and out (pregnant) so at times it feels a little too much like a factory...I went in for monitoring one cycle and was told that there were no orders in for me. So I had to find an on-call person who had to then find Dr. Ashby who then had to place the orders.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
I really appreciated Dr. Ashby's approach. I was working with another doctor before who was very knowledgeable but I felt was almost too timid in her strategy. Dr. Ashby was willing to be a little more aggressive and understand that I wanted results immediately. For each appointment she was up-to-date on where I was in the process and ready to explain the next steps and why. She was very efficient, yet I felt that I had time to ask any questions I needed.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
She moves fast and is down to business. If you need someone to go slowly and be a bit more nurturing, I am not sure if this would be the best fit. That said, I would never say Dr. Ashby doesn't care and/or is cold.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
I really appreciated Dr. Ashby's approach - very much "down to business". She clearly cared about how I/we were doing, but there was a game plan. I wanted results and Dr. Ashby was there to discuss what to do, when and how to get the results.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
I was on Letrozole to help me ovulate and then tried timed intercourse. The first round did not work. The second round we decided to do IUI and that worked! Another round of letrozole and follicle monitoring. There was question about whether or not I had too many mature follicles, but Dr. Ashby felt it was fine to proceed with IUI and I'm so thankful I did.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Susan)
It was not as organized as I would have liked it to be. I believe I sent a few emails that needed quicker responses and I had a massive billing situation that took a long time to work out that should never have been an issue.
Describe your experience with Brigham & Women's Hospital.
I think the clinic has good doctor's and being in the Brigham has access to great resources. I also think they are a business and their goal is to get people in and out (pregnant) so at times it feels a little too much like a factory. Overall, though, I had a good experience and I would (and am) going to go back.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
Insurance covered my treatments so I do not know exactly the costs.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
n/a
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to order appropriate test
Describe the specific things that went wrong at Brigham & Women's Hospital.
I went in for monitoring one cycle and was told that there were no orders in for me. So I had to find an on-call person who had to then find Dr. Ashby who then had to place the orders. Considering I was already stressed out dealing with the health piece, having to figure that out wasn't helpful.
10
Doctor
Rachel Ashby
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2015, Successful
NPS
10
NPS
8
Age 31 - 35
2 IVF
Poor Egg Quality
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Lawyer
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Neutral
Successful
She [Dr. Ashby] is the best and you could not ask for better medical and emotional care. I cannot say enough accolades about her! She answered every medical question thoroughly and appreciated that I had done my own research. I felt confident that I wasn't just a number and she cared and was willing to take risks on my drug cocktail to get better results. She even coordinated care for me while I was living abroad so I could come back to Boston for a FET...
Not as new facilities as MGH [at Brigham - Bos] and the doctors don't do your ultrasound but your own doctor reviews your results every time unlike other places...Susan is no nonsense but she has to be as the gateway to the doctor. She has a softer side but not as evident when you first meet her- her organization is amazing though...I recall that once my appointment was scheduled for a different time than I was told. They made room for me regardless of the schedule...
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
I adore her. She is the best and you could not ask for better medical and emotional care. I cannot say enough accolades about her! She answered every medical question thoroughly and appreciated that I had done my own research. I felt confident that I wasn't just a number and she cared and was willing to take risks on my drug cocktail to get better results. She even coordinated care for me while I was living abroad so I could come back to Boston for a FET.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
She is very busy so use your time thoughtfully. Trust her. She will be candid with you and doesn't care about the stats for her patients. She wants the best result for everyone.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
She is amazing. So prompt with follow up including personal email and phone calls during her vacations. Spoke to the psychological side and not just medical. I am still in touch with her today even though our family is complete!
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
No lupron - antagonist cycle instead since I had had poor egg quality with lupron suppression. We also used some sort of "sweetener" to enhance egg quality. Used gonal f and ganirelix
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Susan fisher)
Susan is no nonsense but she has to be as the gateway to the doctor. She has a softer side but not as evident when you first meet her- her organization is amazing though.
Describe your experience with Brigham & Women's Hospital.
Not as new facilities as MGH and the doctors don't do your ultrasound but your own doctor reviews your results every time unlike other places.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
All paid by insurance except for a CET cycle I had to pay for myself since located outside of USA
What specific things went wrong at Brigham & Women's Hospital?
  • Lost appointments
Describe the specific things that went wrong at Brigham & Women's Hospital.
I recall that once my appointment was scheduled for a different time than I was told. They made room for me regardless of the schedule.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2014 - 2015, Successful
NPS
6
NPS
8
Age 30 - 31
1 IVF
Endometriosis
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Neutral
Successful
She [Dr. Elena Yanushpolsky] recommended to move directly to IVF due to my abdominal pain from endometriosis. She was honest that IUI would not be the right plan for me and would just prolong pain. I started with the pre-treatment testing and then moved to treatment. I started with birth control and then injection for several days with close monitoring via blood work and ultrasound. I had a HCG trigger and then egg retrieval. They then did a 5 day fresh transfer one one embryo
They [the staff at Brigham & Women's] were kind and thorough. They have a lot going on and it lead to long waits for monitoring some mornings. They were responsive when I was in cycle, but not after I was done. They did not call to update me as my embryos grew, but that may have been related to the study we participated in.... During my cycle the staff were great and very responsive. After my cycle I needed paperwork for insurance and I couldn’t get anyone to return my call. It took weeks before I got a response and then was never able to get what I needed.
How was your experience with Elena Yanushpolsky at Brigham & Women's Hospital?
The only down side is she was always far behind on her schedule, but it was usually because she had emergencies. She was thoughtful and thorough. She listened to my concerns and responded accordingly.
What's one piece of advice would you give a prospective patient of Elena Yanushpolsky at Brigham & Women's Hospital?
Make sure you have time for the appointments. As things may take some time.
During treatment, were you treated like a number or a human with Elena Yanushpolsky at Brigham & Women's Hospital?
She is kind and thoughtful.
Describe the protocols Elena Yanushpolsky used in your cycles at Brigham & Women's Hospital and their degree of success.
She recommended to move directly to IVF due to my abdominal pain from endometriosis. She was honest that IUI would not be the right plan for me and would just prolong pain. I started with the pre-treatment testing and then moved to treatment. I started with birth control and then injection for several days with close monitoring via blood work and ultrasound. I had a HCG trigger and then egg retrieval. They then did a 5 day fresh transfer one one embryo.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
During my cycle the staff were great and very responsive. After my cycle I needed paperwork for insurance and I couldn’t get anyone to return my call. It took weeks before I got a response and then was never able to get what I needed.
Describe your experience with Brigham & Women's Hospital.
They were kind and thorough. They have a lot going on and it lead to long waits for monitoring some mornings. They were responsive when I was in cycle, but not after I was done. They did not call to update me as my embryos grew, but that may have been related to the study we participated in.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
There were many women in the waiting room and some morning they didn’t have enough techs. This lead to long waits.
Describe the costs associated with your care under Elena Yanushpolsky at Brigham & Women's Hospital.
I was lucky to have good insurance coverage due to mandatory coverage in Massachusetts.
Describe Elena Yanushpolsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
We participated in a study that required single embryo transfer. If we didn’t participate In the study our doctor still have strongly recommended eset. That recommended was based on my age and experience.
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call with results
Describe the specific things that went wrong at Brigham & Women's Hospital.
I was told they would call with an update after they fertilizer my eggs. They did not and it caused me stress.
6
Doctor
Elena Yanushpolsky
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
4 of 5
Scheduling
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2007 - 2014, Successful
NPS
10
NPS
10
Age 35 - 42
8 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
3 IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Fox] was clinical and thorough but also very patient. She would answer any question and if you brought info in she would discuss it and not make you feel like you were overstepping...She also was careful with my mental health. When I was falling apart about the process she sent me to a specialist therapist to deal with the stress. When I was finally pregnant she encouraged me to go to a high risk ob rather than my regular. It made me feel like she cared about more than embryos and success rates...
The clinic [Brigham & Women's Hospital] itself was run well and always felt clean and safe. Another good thing about BWH was that any procedure you might need was all in the same building...Probably the worst thing about the clinic would be having to drive to Boston. Parking is either valet or park a block or so away...I found the nursing staff to be organized and helpful...
How was your experience with Janis Fox at Brigham & Women's Hospital?
We came to dr fox from another clinic. We had three cycles there and found the dr couldnt answer our questions frequently. We found Dr Fox and she was exactly right for us. She had no problem with me bringing articles to discuss or any crazy questions we had. I had 3 IVF cycles with her before having my son on my 6th IVF. I did 5 more cycles after my son but none were successful. I had positive tests and some embryo growth with no consistent heartbeat. I also had 2 later stage miscarriages, each of which needed a d&c. Dr Fox was always supportive of our decisions whether they were to take a few months off or when to stop trying. She also was careful with my mental health. When I was falling apart about the process she sent me to a specialist therapist to deal with the stress. When I was finally pregnant she encouraged me to go to a high risk ob rather than my regular. It made me feel like she cared about more than embryos and success rates.
What's one piece of advice would you give a prospective patient of Janis Fox at Brigham & Women's Hospital?
Trust her and be honest with her about every concern. She will support you but you need to communicate your needs.
During treatment, were you treated like a number or a human with Janis Fox at Brigham & Women's Hospital?
Dr Fox was exactly what I wanted in a fertility dr. She was clinical and thorough but also very patient. She would answer any question and if you brought info in she would discuss it and not make you feel like you were overstepping.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
I found the nursing staff to be organized and helpful. This was many years ago so I am sure much of the staff might have changed though. We found the clinic to be very well run.
Describe your experience with Brigham & Women's Hospital.
Probably the worst thing about the clinic would be having to drive to Boston. Parking is either valet or park a block or so away. The clinic itself was run well and always felt clean and safe. Another good thing about BWH was that any procedure you might need was all in the same building. You would go from one floor to another but you didnt need to go somewhere else for blood tests.
Describe the costs associated with your care under Janis Fox at Brigham & Women's Hospital.
All under insurance.
Describe Janis Fox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
We did multiple transfers as we were unsuccesful so often. I would have put more in and risk the multiple births but Dr Fox kept us reasonable. I believe we transferred no more than 3 in any cycle.
10
Doctor
Janis Fox
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
9
NPS
9
Age 37
1 IUI
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Ginsburg] knows what has worked and doesn't really need to know a lot about you personally. But she still makes an effort to be kind and get to know you - she's pretty cut/dry (not a lot of chit chat), but friendly...Her nursing staff is super sweet. Her administrative staff sucks.
The [Brigham] nursing staff is super sweet...The admin staff is really bad. They don't return phone calls very quickly, are not helpful on the phone. When I filled out paperwork to get my records (as I was moving), they gave me the wrong instructions. When my new doctor requested records from them, they never came.
How was your experience with Elizabeth Ginsburg at Brigham & Women's Hospital?
Dr. Ginsburg is an expert - not necessarily warm and fuzzy, but super fair and helpful and patient. I was seeking a compassionate caregiver, but also one who could help guide us on the right next steps when you aren't always certain what to do. She's no nonsense. Her nursing staff is super sweet. Her administrative staff sucks (bluntly - rude and unresponsive, hard to make apps, etc.). That part can make it difficult. Also, since she is at a hospital, simple procedures like IUI will cost a lot more (need to pay hospital fee vs. just doing it at a clinic). Luckily she pointed this out, so we went to do IUI at the Harvard Vanguard clinic.
What's one piece of advice would you give a prospective patient of Elizabeth Ginsburg at Brigham & Women's Hospital?
Figure out which simple procedures may be cheaper to do elsewhere so you can avoid expensive hospital fees. For IVF, I believe it's the same cost. Also, figure out a way to make appts while you're there so you can avoid having to call their unhelpful staff.
During treatment, were you treated like a number or a human with Elizabeth Ginsburg at Brigham & Women's Hospital?
Dr. Ginsburg knows her stuff and has seen dozens and dozens of cases. In some instances, this means that she knows what has worked and doesn't really need to know a lot about you personally. But she still makes an effort to be kind and get to know you - she's pretty cut/dry (not a lot of chit chat), but friendly. Her nursing staff is great, but administrative staff is super unresponsive, and that makes it frustrating.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
One of the nurses specifically recommended we try Clomid without IUI. The doctor hadn't actually suggested this, but she turned out to be right. That's what ultimately worked!
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Brigham & Women's Hospital.
The admin staff is really bad. They don't return phone calls very quickly, are not helpful on the phone. When I filled out paperwork to get my records (as I was moving), they gave me the wrong instructions. When my new doctor requested records from them, they never came.
9
Doctor
Elizabeth Ginsburg
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
9
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
8
NPS
10
Age 34
1 IVF
1 Egg Freezing
Male Factor
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Neutral
Strongly Recommends
Successful
When we did have appointments with [Dr. Hornstein], he went over everything in detail and made us feel positive about our progress. However, when I was diagnosed with severe ovarian hyper stimulation I spoke to almost every doctor in his practice, only speaking to him once when hospitalized for the week.
You definitely had to get to the ultrasound clinic [at Brigham] right when they opened, they were on a first come first serve basis and the waiting room was always full. [Dr. Hornstein's nurse] was very nice, but sometimes a little inpatient relaying the information.
How was your experience with Mark Hornstein at Brigham & Women's Hospital?
He was very thorough in his testing and in our health history for both my husband and I. We never felt rushed when we had appointments with him, however, he was very hard to get in touch with personally- we spoke mostly to his assigned nurse. I felt like he definitely explained everything to us in a way we could understand, but sometimes the process wasn't always clear to me. I will say, having had 2 prior miscarriages he allowed us to stay on as his patient past the 8 week mark until we felt comfortable being released to our regular OB/GYN, which I was very grateful for.
What's one piece of advice would you give a prospective patient of Mark Hornstein at Brigham & Women's Hospital?
Write down everything he says, have your questions ready...and make sure you get his nurses direct line for follow up questions. He's very smart and it can sometimes be a little intimidating, but ask your questions until you feel like they were answered in a way you can understand. Also, just know you aren't always going to get him on the phone, so you need to be ok with talking to his assigned nurse.
During treatment, were you treated like a number or a human with Mark Hornstein at Brigham & Women's Hospital?
He was very hard to get a hold of personally, I was always talking to his nurse. When we did sit down with him he had to re-read his notes on our case, as though he was not familiar with it. When we did have appointments with us he went over everything in detail and made us feel positive about our progress. However, when I was diagnosed with severe ovarian hyper stimulation I spoke to almost every doctor in his practice, only speaking to him once when hospitalized for the week.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Barbara Appel)
I spoke to Barbara the most. I think because they see so many patients that sometimes they forget this is new to us, so they go through the information quickly. She was very nice, but sometimes a little inpatient relaying the information.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
You definitely had to get to the ultrasound clinic right when they opened, they were on a first come first serve basis and the waiting room was always full. They opened very early so it was convenient for traffic and to get to work on time.
8
Doctor
Mark Hornstein
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2010 - 2012, Successful
NPS
10
NPS
10
Age 36 - 38
6 IUI
1 IVF
Ashkenazi Jewish
Income $100K - $199K
Business Executive
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Fox is a wonderful doctor who cares deeply about her patients and helping them achieve the families they dream of. I liked that she explained all of the medical things I was going to experience. I also liked that she didn't just follow protocol when it came to testing, but also her gut. She also looked out for my financial and psychological well-being...She has a strong Long Island accent that if you're not used to, takes a little getting used to. Be as open as possible with her so she can use all the information in your treatment.
I LOVED Kathy. She was attentive, caring and able to explain all of the medical stuff ot me. She always called me right away with test results and spent as much time on the phone as needed. She was my cheerleader through the whole process...The clinic [Brigham & Women's Hospital] is part of a major teaching hospital. So, the couple of times there were emergent issues, I was treated by a fellow and not the doctor. That said, the fellows are amazing and talented. There is always someone available 24/7 which was really helpful when I had issues off-hours. Also, if you're paying out of pocket, procedures are more expensive because the hospital charges more than free standing clinics.
How was your experience with Janis Fox at Brigham & Women's Hospital?
Dr. Fox is a wonderful doctor who cares deeply about her patients and helping them achieve the families they dream of. I liked that she explained all of the medical things I was going to experience. I also liked that she didn't just follow protocol when it came to testing, but also her gut. She also looked out for my financial and psychological well-being.
What's one piece of advice would you give a prospective patient of Janis Fox at Brigham & Women's Hospital?
She has a strong Long Island accent that if you're not used to, takes a little getting used to. Be as open as possible with her so she can use all the information in your treatment.
During treatment, were you treated like a number or a human with Janis Fox at Brigham & Women's Hospital?
Dr Fox spent time getting to know me as a person, not just someone who was trying to get pregnant. She listened to my questions and concerns and set the treatment in a way that made sense for me. Not just for her success rate.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Kathy Lyons)
I LOVED Kathy. She was attentive, caring and able to explain all of the medical stuff ot me. She always called me right away with test results and spent as much time on the phone as needed. She was my cheerleader through the whole process.
Describe your experience with Brigham & Women's Hospital.
The clinic is part of a major teaching hospital. So, the couple of times there were emergent issues, I was treated by a fellow and not the doctor. That said, the fellows are amazing and talented. There is always someone available 24/7 which was really helpful when I had issues off-hours. Also, if you're paying out of pocket, procedures are more expensive because the hospital charges more than free standing clinics.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
The monitoring appointments for ovulation/IVF were early in the morning before they opened up ultrasounds to others. It interrupted my morning routine, but it was early enough that I was able to get to work ontime. The window was big enough and there were enough rooms that I didn't have to wait long. The ultrasounds after I got pregnant were scheduled at my convenience.
Describe the costs associated with your care under Janis Fox at Brigham & Women's Hospital.
All of my expenses were covered by insurance except the co-pay
Describe Janis Fox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
She did want to transfer 2 embryos on my first IVF cycle. I wasn't willing to risk twins and so we had a pretty emotional discussion. Ultimately, though, she listened to me and my needs.
10
Doctor
Janis Fox
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2006 - 2011, Successful
NPS
7
NPS
7
Age 37 - 42
1 IUI
Unexplained
European
1st of 2 Docs
2 IUI With Other Docs
4 IVF With Other Docs
Neutral
Neutral
Successful
It was my first time as a fertility patient so it was definitely an overwhelming experience. Dr. Y [Yanushpolsky] was very practical and knowledgeable. She has a lot of strengths but the office was so busy that there could have been more help for newbies like myself...Do you research, be prepared as you won't have a lot of individual time with Dr. Y. She cares tho and is very professional and knowledgeable.
It was busy practice so the front office staff and Dr. Y really didn't get to know you very well. As a patient you spend more time with the blood lab and ultrasound people. I was very fortunate to get pregnant on my 3rd IUI with Dr. Y. I was with a more local doctor when trying for my second years later...Since it's at the Brigham, it can be overwhelming given all the other focus areas of the hospital overall. Do your homework and prepare to make the most of your time there. I remember sitting in an orientation clinic with a large group of hopeful parents-to-be and getting a large folder of information. It was overwhelming but doable.
How was your experience with Elena Yanushpolsky at Brigham & Women's Hospital?
It was my first time as a fertility patient so it was definitely an overwhelming experience. Dr. Y was very practical and knowledgeable. She has a lot of strengths but the office was so busy that there could have been more help for newbies like myself.
What's one piece of advice would you give a prospective patient of Elena Yanushpolsky at Brigham & Women's Hospital?
Do you research, be prepared as you won't have a lot of individual time with Dr. Y. She cares tho and is very professional and knowledgeable.
During treatment, were you treated like a number or a human with Elena Yanushpolsky at Brigham & Women's Hospital?
It was busy practice so the front office staff and Dr. Y really didn't get to know you very well. As a patient you spend more time with the blood lab and ultrasound people. I was very fortunate to get pregnant on my 3rd IUI with Dr. Y. I was with a more local doctor when trying for my second years later.
Describe the protocols Elena Yanushpolsky used in your cycles at Brigham & Women's Hospital and their degree of success.
Back in 2006, insurance companies were still requiring the 3 IUIs first so that's what we did and my 3rd IUI was successful and now my beautiful daughter is almost 10 :) I was happy that my insurance covered the injectable pen then as it was relatively new and less intimidating than the thicker ones they had then.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
It was a long time ago. My experience varied depending on who I got to see. Some had more bedside manner than others.
Describe your experience with Brigham & Women's Hospital.
Since it's at the Brigham, it can be overwhelming given all the other focus areas of the hospital overall. Do your homework and prepare to make the most of your time there. I remember sitting in an orientation clinic with a large group of hopeful parents-to-be and getting a large folder of information. It was overwhelming but doable.
Describe the costs associated with your care under Elena Yanushpolsky at Brigham & Women's Hospital.
I was fortunate that my insurance picked up most of my care.
7
Doctor
Elena Yanushpolsky
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
9
Age 32
1 Fertility Medications
Endometriosis
Tubal Blockage
European
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Anchan really took the time to understand my specific needs. As a patient with endometriosis pain and treatment options can vary greatly and he was able to steer me on the right path for my specific needs... He performed surgery on me and I felt fully confident in his abilities despite being nervous about the procedure itself. He’s very knowledgeable about women’s reproductive health and fully answered all of my questions. Despite being busy, I never felt rushed in his care
This clinic [Brigham & Women's Hosptial] runs late a lot unfortunately. There we’re some administrative missteps with paperwork and Insurance dealings that they have since corrected since I’ve been there. There doesn’t seem to be a sense of urgency when they are late which I think makes sense because they’re caring for individuals but it is a problem for those waiting... During the times I saw nursing staff they made me feel really comfortable in their care
How was your experience with Raymond Anchan at Brigham & Women's Hospital?
Dr. Anchan is an extremely caring doctor. He performed surgery on me and I felt fully confident in his abilities despite being nervous about the procedure itself. He’s very knowledgeable about women’s reproductive health and fully answered all of my questions. Despite being busy, I never felt rushed in his care
What's one piece of advice would you give a prospective patient of Raymond Anchan at Brigham & Women's Hospital?
He is typically running late so keep that in mind, but is worth waiting to see.
During treatment, were you treated like a number or a human with Raymond Anchan at Brigham & Women's Hospital?
Dr. Anchan really took the time to understand my specific needs. As a patient with endometriosis pain and treatment options can vary greatly and he was able to steer me on the right path for my specific needs
Describe the protocols Raymond Anchan used in your cycles at Brigham & Women's Hospital and their degree of success.
This is not applicable to my situation yet
Describe your experience with the nursing staff at Brigham & Women's Hospital.
During the times I saw nursing staff they made me feel really comfortable in their care
Describe your experience with Brigham & Women's Hospital.
This clinic runs late a lot unfortunately. There we’re some administrative missteps with paperwork and Insurance dealings that they have since corrected since I’ve been there. There doesn’t seem to be a sense of urgency when they are late which I think makes sense because they’re caring for individuals but it is a problem for those waiting
Describe the costs associated with your care under Raymond Anchan at Brigham & Women's Hospital.
I was told by my insurance that he’s More expensive because treatment is provided in a hospital
Describe Raymond Anchan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
This is not applicable to my situation yet
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call with results
Describe the specific things that went wrong at Brigham & Women's Hospital.
Insurance pre auth not filed in time resulting in a reschedule of a procedure
9
Doctor
Raymond Anchan
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 41 - 43
4 IUI
2 IVF
Poor Egg Quality
European
Income $100K - $199K
Professor
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Ashby is very clear and knowledgeable, and definitely listened to my goals when planning my fertility journey. She was highly supportive of me becoming a single mother by choice. She did some of my procedures including one IVF retrieval. The other IVF was done by the doctor on call that day, who was also great....We did 4 IUIs in order to get insurance to cover IVF. First IVF was a high dose gonal f and menopur protocol with 5 day transfer. Second successful IVF was menopur only and 3 day transfer.
Good clinic [Brigham & Women's Hospital]. Strengths include technical competence, good success rates, great doctors, and willingness to explain treatments and options clearly. Weaknesses: hard to get appointments (if over 40, they may accommodate so I had to learn to ask)... For over 40 the clinic has an algorithm to estimate how many embryos to transfer. I had 3 transferred both times. If I had had more available we would have transferred more for the 3 day fresh transfer.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is very clear and knowledgeable, and definitely listened to my goals when planning my fertility journey. She was highly supportive of me becoming a single mother by choice. She did some of my procedures including one IVF retrieval. The other IVF was done by the doctor on call that day, who was also great.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Don't hesitate if you think you want to have kids. It may take many tries.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is very kind and genuinely warm in person.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
We did 4 IUIs in order to get insurance to cover IVF. First IVF was a high dose gonal f and menopur protocol with 5 day transfer. Second successful IVF was menopur only and 3 day transfer.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
The nurses are very good, but for much of my treatment there was a different nurse each day, which was confusing when I had questions or needed meds. It all worked out.
Describe your experience with Brigham & Women's Hospital.
Good clinic. Strengths include technical competence, good success rates, great doctors, and willingness to explain treatments and options clearly. Weaknesses: hard to get appointments (if over 40, they may accommodate so I had to learn to ask)
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
Insurance covered most everything except ICSI and donor sperm.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
For over 40 the clinic has an algorithm to estimate how many embryos to transfer. I had 3 transferred both times. If I had had more available we would have transferred more for the 3 day fresh transfer. The clinic is good for "advanced maternal age" treatment decisions.
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Successful
NPS
10
NPS
10
Endometriosis
Uterine Fibroids
Nurse or HC Services
3rd of 3 Docs
IUI With Other Docs
IVF With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Gargiulo is extremely knowledgeable and compassionate. On my first telehealth visit with him I was anxious and expecting more bad news, but he treated me with respect and educated me about the disease and treatment and the steps to continue the IVF treatment and embryo implementation after the surgery. Dr. Gargiulo made me feel hopeful again that everything would work out a s pregnancy was still an option for me.
All my [Brigham & Women's Hospital] appointments were through tele medicine, all communication by phone and emails and she always returned calls and emails in a timely manner...They are true advocates for their patients. My nurse requested additional antiemetic medication for me so I would not feel sick during the car ride back home, she went above and beyond to make sure I had no problems after my surgery with nausea and vomiting
How was your experience with Antonio Gargiulo at Brigham & Women's Hospital?
Dr Gargiulo is extremely knowledgeable and compassionate. On my first telehealth visit with him I was anxious and expecting more bad news, but he treated me with respect and educated me about the disease and treatment and the steps to continue the IVF treatment and embryo implementation after the surgery. Dr. Gargiulo made me feel hopeful again that everything would work out a s pregnancy was still an option for me.
What's one piece of advice would you give a prospective patient of Antonio Gargiulo at Brigham & Women's Hospital?
It is a long wait for initial appointment and surgery schedule but is totally worth it.
During treatment, were you treated like a number or a human with Antonio Gargiulo at Brigham & Women's Hospital?
Dr Gargiulo was the only physician I spoke with that talked about fertility preservation. During my ivf treatment I learned about having fibroids and Endometrioses and how that was impacting my health and ability to get pregnant. While other doctors were fast to tell me about possible removing my ovaries Dr. Gargiulo understood what was important to me and walked me through the reality of the disease and treatment options always reassuring me that the goal was to treatment me and preserve fertility.
Describe the protocols Antonio Gargiulo used in your cycles at Brigham & Women's Hospital and their degree of success.
NA
Describe your experience with the nursing staff at Brigham & Women's Hospital.
Barbara was outstanding and extremely helpful. All my appointments were through tele medicine, all communication by phone and emails and she always returned calls and emails in a timely manner. I live in California and she accommodated my appointments and communications on business hours in California.
Describe your experience with Brigham & Women's Hospital.
The team at Brigham women’s hospital is outstanding. The pre and post op nurses are the best nurses I ever had. The post op nurses are extremely kind, attentive and respectful. They are true advocates for their patients. My nurse requested additional antiemetic medication for me so I would not feel sick during the car ride back home, she went above and beyond to make sure I had no problems after my surgery with nausea and vomiting. As a nurse myself I am still blown away with the experience. I will be forever grateful to my amazing post op nurse.
Describe the costs associated with your care under Antonio Gargiulo at Brigham & Women's Hospital.
100% covered by insurance
Describe Antonio Gargiulo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
NA
10
Doctor
Antonio Gargiulo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
10
NPS
9
Age 41 - 42
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
5 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Fox took her time with us, thoroughly answered all question and made us feel that she was personally invested in the outcome of or treatments...We saw Dr. Fox for a second opinion regarding ongoing fertility issues. After out first visit with her, she made us few confident in the approach she would use to hep us conceive...She runs late at times, but it is worth the wait. She spends as much time as needed with you. We never felt rushed, and we always had a lot of questions!...
Not having a consistent nurse assigned to My case [at Brigham - Bos] is my biggest complaint...There were some nursing changes happening At the time of our treatments, so we never had one nurse that we consistently talked with. That would be my biggest complaint with my experience at Brigham. I did get timely call backs however...
How was your experience with Janis Fox at Brigham & Women's Hospital?
We saw Dr. Fox for a second opinion regarding ongoing fertility issues. After out first visit with her, she made us few confident in the approach she would use to hep us concieve.
What's one piece of advice would you give a prospective patient of Janis Fox at Brigham & Women's Hospital?
She runs late at times, but it is worth the wait. She spends as much time as needed with you. We never felt rushed, and we always had a lot of questions!
During treatment, were you treated like a number or a human with Janis Fox at Brigham & Women's Hospital?
Dr. Fox took her time with us, thoroughly answered all question and made us feel that she was personally invested in the outcome of or treatments
Describe the protocols Janis Fox used in your cycles at Brigham & Women's Hospital and their degree of success.
She did some Initial testing Amd blood work that she felt was not done previously, and then we proceeded with an egg retrieval using a different medicine and protocol. After my retrieval, we proceeded with PGS testing, at which time 2 eggs came back normal. I then had my first frozen transfer, which resulted in a negative pregnancy. We met with Dr Fox again to review my case. I then had a battery of tests looking for uterine abnormalities, including polyp removal. I did a prep cycle to see how my uterus responded to the medicines in my protocol, and when she was satisfied with that I had another transfer, which has resulted in a pregnancy. I am currently 16 weeks
Describe your experience with the nursing staff at Brigham & Women's Hospital.
There were some nursing changes happening At the time of our treatments, so we never had one nurse that we consistently talked with. That would be my biggest complaint with my experience at Brigham. I did get timely call backs however.
Describe your experience with Brigham & Women's Hospital.
Not having a consistent nurse assigned to My case is my biggest complaint
10
Doctor
Janis Fox
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2012, Successful
NPS
10
NPS
10
Age 35 - 37
1 Fertility Medications
Unexplained
European
South Asian
Income $200K - $499K
Accountant
2nd of 2 Docs
1 IVF With Other Docs
Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She truly cares... She was great about 'thinking outside the box' and devising a plan that truly looked at why previous treatments had failed... She is worth waiting for.
I wasn't that impressed with her [Dr Ashby's] nurse. She was very disorganized and didn't really seem to understand my cycle... Had I been relying more on Susan [my nurse] for instructions, the outcomes could have been very different.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Rachel Ashby was wonderful. Appointments with her were like talking to a good friend. I felt that she truly cared and was totally honest with us about expectations and outcomes. I cannot recommend her highly enough. When there was a setback in my latest cycle, she phoned me out of hours to reassure me and answer any questions.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
She is so popular that it can take months to get an appointment. She is worth waiting for. I made the mistake, in my haste to get in with a fertility doctor, to initially go to someone else. In the long run, that cost me a lot more time. Wait a few extra months to see Dr Ashby, she's totally worth the wait.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Rachel was amazing. She truly cares. She held my hand while I cried and helped us to come up with a plan that we felt good about. She was great about 'thinking outside the box' and devising a plan that truly looked at why previous treatments had failed.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Susan)
I wasn't that impressed with her nurse. She was very disorganized and didn't really seem to understand my cycle. Rachel Ashby and I had come up with a good plan, which was not in line with the 'normal' protocols of that clinic. I was very, very involved with what we were doing, so I wasn't very reliant on the nurse to tell me what to do, and when. Had I been relying more on Susan for instructions, the outcomes could have been very different. I'm sure she's fine if you're following a very standard cycle, but in my case we were not.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
8
NPS
10
Age 35
1 IVF
Male Factor
Ashkenazi Jewish
Income $100K - $199K
Engineer
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr Walsh explained things thoroughly and was technically proficient at all exams throughout the process including hysteroscopy, etc, recommendations for genetic testing, the full IVF process. He managed expectations well and mentioned the chances for success...ICSI was recommended for male factor infertility hysteroscopy and other testing was performed to rule out female infertility causes
[nurses at Brigham & Women's Hospital] explained everything thoroughly on all followup phone calls throughout the process which was like 20+ after every blood test, ultrasound etc...[monitoring appointments were a ] well-oiled machine...BWH is a great hospital for IVF, thorough, clean, and great staff. They are available 7 days a week; however, the location is annoying to get to if you don't live in that part of Boston. Parking requires payment in nearby garages or valet parking is available.
How was your experience with Brian Walsh at Brigham & Women's Hospital?
Dr Walsh explained things thoroughly and was technically proficient at all exams throughout the process including hysteroscopy, etc, recommendations for genetic testing, the full IVF process. He managed expectations well and mentioned the chances for success.
What's one piece of advice would you give a prospective patient of Brian Walsh at Brigham & Women's Hospital?
Ask all the questions you have
During treatment, were you treated like a number or a human with Brian Walsh at Brigham & Women's Hospital?
Explained things clearly
Describe the protocols Brian Walsh used in your cycles at Brigham & Women's Hospital and their degree of success.
ICSI was recommended for male factor infertility hysteroscopy and other testing was performed to rule out female infertility causes
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Kathy)
explained everything thoroughly on all followup phone calls throughout the process which was like 20+ after every blood test, ultrasound etc
Describe your experience with Brigham & Women's Hospital.
BWH is a great hospital for IVF, thorough, clean, and great staff. They are available 7 days a week; however, the location is annoying to get to if you don't live in that part of Boston. Parking requires payment in nearby garages or valet parking is available.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
well-oiled machine
Describe the costs associated with your care under Brian Walsh at Brigham & Women's Hospital.
covered under insurance
Describe Brian Walsh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
An algorithm was used that said 1 embryo transfer was the maximum allowed, this wasn't really up for debate
8
Doctor
Brian Walsh
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 38
Uterine Fibroids
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Amazing talented doctor [Antonio Gargiulo] from God. From first meeting with him, then later in surgery day and on post-surgery meeting I had strong confident feeling inside of me that its best doctor whom I could trust myself and my health. I did right choice! Knowledgeable, experienced, companioned, attentive. even that human charming smile means so much to us, his patients. I highly recommend him. Dr. Gargiulo is the best!
I wish I could thank them [the nursing staff at Brigham] personally after surgery. I never met such a great team. they treat you as queen with a lot of kindness, care and attention. they explained to me each step what they were doing, we even laughed right before surgery begin.... It is clean, neat place with all necessary departments under one roof. it could be a bit complicated to find right room, so I would recommend to come earlier to your appointment in case you get lost.
How was your experience with Antonio Gargiulo at Brigham & Women's Hospital?
Amazing talented doctor from God. From first meeting with him, then later in surgery day and on post-surgery meeting I had strong confident feeling inside of me that its best doctor whom I could trust myself and my health. I did right choice! Knowledgeable, experienced, companioned, attentive. even that human charming smile means so much to us, his patients. I highly recommend him. Dr. Gargiulo is the best!
What's one piece of advice would you give a prospective patient of Antonio Gargiulo at Brigham & Women's Hospital?
Do not have doubts, if you chose Dr. Gargiulo, you are in safe hands!
During treatment, were you treated like a number or a human with Antonio Gargiulo at Brigham & Women's Hospital?
Doctor Garqiulo is a doctor with big heart. He listens with attention all your needs, questions. You feel comfortable next to him. I totally trust him myself for planned surgery.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
I wish I could thank them personally after surgery. I never met such a great team. they treat you as queen with a lot of kindness, care and attention. they explained to me each step what they were doing, we even laughed right before surgery begin.
Describe your experience with Brigham & Women's Hospital.
It is clean, neat place with all necessary departments under one roof. it could be a bit complicated to find right room, so I would recommend to come earlier to your appointment in case you get lost.
10
Doctor
Antonio Gargiulo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
2018, Successful
NPS
8
NPS
8
Age 30
European
Income $100K - $199K
Accountant
2nd of 2 Docs
Donor Sperm
LGBTQ+
Neutral
Neutral
Successful
She [Dr. Ginsburg] was kind, considerate, and thoughtful. She considered both mine and my wife's health, needs, and concerns. She took the time to talk to us about all of our options...Dr. Ginsburg was very informative and open about our options. She allowed us to ask questions and she provided us clear, thorough information. She was open with us about the risks and her concerns, but also listened to our concerns and wishes.
The office staff [Brigham] are somewhat less helpful and considerate than the nursing staff and the doctors. However, they have been very thorough and organized with our care. They have coordinated with each other to ensure all tests and procedures are done to help us make a decision....The nurses have been very sweet and have taken the time to call us back and answer our questions promptly....
How was your experience with Elizabeth Ginsburg at Brigham & Women's Hospital?
Dr. Ginsburg was very informative and open about our options. She allowed us to ask questions and she provided us clear, thorough information. She was open with us about the risks and her concerns, but also listened to our concerns and wishes.
What's one piece of advice would you give a prospective patient of Elizabeth Ginsburg at Brigham & Women's Hospital?
To be open to hear everything that she has to say, and to be open about your wishes and your concerns. She is flexible and open to working with people.
During treatment, were you treated like a number or a human with Elizabeth Ginsburg at Brigham & Women's Hospital?
She was kind, considerate, and thoughtful. She considered both mine and my wife's health, needs, and concerns. She took the time to talk to us about all of our options.
Describe the protocols Elizabeth Ginsburg used in your cycles at Brigham & Women's Hospital and their degree of success.
Dr. Ginsburg has had both me and my wife undergo various evaluations and tests to ensure we have the best plan. Such as HSG, lab work, and meeting with maternal fetal medicine.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
The nurses have been very sweet and have taken the time to call us back and answer our questions promptly.
Describe your experience with Brigham & Women's Hospital.
The office staff are somewhat less helpful and considerate than the nursing staff and the doctors. However, they have been very thorough and organized with our care. They have coordinated with each other to ensure all tests and procedures are done to help us make a decision.
Describe the costs associated with your care under Elizabeth Ginsburg at Brigham & Women's Hospital.
13,000 plus 8,000 for medications
Describe Elizabeth Ginsburg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
We wish she would be a little more flexible with doing multiple embryo transfer.
8
Doctor
Elizabeth Ginsburg
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5