The Fertility Center of New Mexico

1 doctors work here

Rated 7.2
Strongly recommend: 50%Neutral: 23%Don't recommend: 27%7.2
50% strongly recommend
51 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.6
8.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8
8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.9
8.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
203
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Albuquerque
201 Cedar St., S120
Albuquerque, NM 87106

51 patient reviews

LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
7
NPS
8
Age 34 - 35
1 IUI
Donor Sperm
Diminished Ovarian Reserve
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
LGBTQ+
Neutral
Neutral
Successful
[Dr. Jim Thompson] told me that he thought my chances were low several times which made me feel somewhat hopeless...is very knowledgeable in his work...saw him for a total of two visits (one diagnostic and one when I found out about my loss)...AFC and AMH were low but FSH was not high. Suggested IUI due to anticipated limited response to IVF stims.
[The Fertility Center of New Mexico] is well organized and staff are compassionate and competent. Was always in and out timely for appointments. Open on weekends for IUI and any urgent needs which was greatly appreciated. Did not have any significant issues with treatment...all of the nursing and nursing assistant and MSA staff are outstanding
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
He told me that he thought my chances were low several times which made me feel somewhat hopeless. But I think he is very knowledgeable in his work. I saw him for a total of two visits (one diagnostic and one when I found out about my loss). I wish I had felt more supported by him when he told us about our pregnancy loss.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
He can be blunt and to the point, but he knows what he’s doing.
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
The support staff at this clinic is outstanding. They were always friendly and listened to our concerns. They were also especially kind and helpful when we had a pregnancy loss.
Describe the protocols Jim Thompson used in your cycles at The Fertility Center of New Mexico and their degree of success.
AFC and AMH were low but FSH was not high. Suggested IUI due to anticipated limited response to IVF stims. Suggested medicated IUI to increase chances. Got pregnant twice over the course of 5 medicated IUIs (letrozole); lost first pregnancy at 12 weeks but second pregnancy resulted in live birth.
Describe your experience with your nurse at The Fertility Center of New Mexico. (Assigned nurse: Emily)
Grace the NP and all of the nursing and nursing assistant and MSA staff are outstanding. I always felt heard and I felt they really cared about me.
Describe your experience with The Fertility Center of New Mexico.
Clinic is well organized and staff are compassionate and competent. Was always in and out timely for appointments. Open on weekends for IUI and any urgent needs which was greatly appreciated. Did not have any significant issues with treatment. They helped us start our family when we thought it might not be possible!
Describe the costs associated with your care under Jim Thompson at The Fertility Center of New Mexico.
Reasonable out of pocket costs
Describe Jim Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of New Mexico.
N/A
7
Doctor
Jim Thompson
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
LGBTQ+ Care
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2018 - 2022, Successful
NPS
10
NPS
10
Age 28 - 32
1 Embryo Freezing
Unexplained
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Thompson really shows that he cares by the time he takes in the evaluation visit. He will talk with you about the whole process for as long as you would like. He makes sure you understand everything...[he] spent a lot of money on the research to only do a single transfer. He provides a lot of education to why it’s safer to transfer just one embryo...He makes you feel very comfortable during a hard time in your life.
The [ Fertility Center of NM] staff is amazing. They are very quick and organized. They are friendly. They don’t have a lot of turn over so you see the same people all the time...The clinic is very organized and runs smoothly. I’ve never had any issues with insurance or billing. They have a person for everything. If you have questions about your insurance the. They have someone to take care of it for you.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
Dr Thompson really shows that he cares by the time he takes in the evaluation visit. He will talk with you about the whole process for as long as you would like. He makes sure you understand everything.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
If you want to know all the logistics of the embryo and all that make sure to ask. Dr Thompson doesn’t focus on that stuff but he will tell you if you ask.
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
Jim Thompson is very personable. He talks to you as if he is your friend or family member. He makes you feel very comfortable during a hard time in your life.
Describe the protocols Jim Thompson used in your cycles at The Fertility Center of New Mexico and their degree of success.
For the egg retrieval I remember taking gonal and Lupron. For the transfer I took birth control pills then Lupron, estrogen patches and progesterone oil injections.
Describe your experience with your nurse at The Fertility Center of New Mexico. (Assigned nurse: Emily. Grace. )
The staff is amazing. They are very quick and organized. They are friendly. They don’t have a lot of turn over so you see the same people all the time.
Describe your experience with The Fertility Center of New Mexico.
The clinic is very organized and runs smoothly. I’ve never had any issues with insurance or billing. They have a person for everything. If you have questions about your insurance the. They have someone to take care of it for you.
Describe the costs associated with your care under Jim Thompson at The Fertility Center of New Mexico.
Transfer itself was around $3500.
Describe Jim Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of New Mexico.
Dr Thompson spent a lot of money on the research to only do a single transfer. He provides a lot of education to why it’s safer to transfer just one embryo.
10
Doctor
Jim Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 29
3 IUI
Unexplained
European
East Asian
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Though I only had a few interactions with Dr. Thompson, they were pleasant and helpful. He took time to answer questions and fully explained any and all procedures before starting. ... The clinic [The Fertility Center of New Mexico] strongly prefers a single embryo transfer ... He also made sure his staff were following policy to ensure safety and transparency.
I work in the healthcare industry and this office [The Fertility Center of New Mexico] has some of the most amazing nurses. They provide you with very detailed information and are constantly checking to make sure you are comfortable. The nurses handle the IUIs and are extremely knowledgeable in the fertility world. ... Although the staff had to read my chart each time they came in contact with me to remember who I was, they always remembered things we discussed the time before or showed interest in my life outside of the clinic.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
Though I only had a few interactions with Dr. Thompson, they were pleasant and helpful. He took time to answer questions and fully explained any and all procedures before starting. He also made sure his staff were following policy to ensure safety and transparency.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
If you can’t get in to see Dr. Thompson, ask for a visit with his CNP Grace. She is amazing and touched base with Dr. Thompson every step of the way.
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
Although the staff had to read my chart each time they came in contact with me to remember who I was, they always remembered things we discussed the time before or showed interest in my life outside of the clinic.
Describe your experience with the nursing staff at The Fertility Center of New Mexico.
I work in the healthcare industry and this office has some of the most amazing nurses. They provide you with very detailed information and are constantly checking to make sure you are comfortable. The nurses handle the IUIs and are extremely knowledgeable in the fertility world.
Describe your experience with The Fertility Center of New Mexico.
Overall, the clinic is comfortable. The waiting room is small and you spend most of the time trying to avoid eye contact. Once you are pulled back you are placed in a room that is clean and comfortable. Everyone is open to any questions and wants you to feel welcome. The clinic is busy so you do need to speak up if you have questions but they will give you the time.
Describe the costs associated with your care under Jim Thompson at The Fertility Center of New Mexico.
I was very fortunate to have insurance that negotiated prices. Each IUI was expected to be about $900 but ended up being about $470.
Describe Jim Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of New Mexico.
The clinic strongly prefers a single embryo transfer
8
Doctor
Jim Thompson
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 39
1 IUI
Endometriosis
Male Factor
Latinx
Income $50K - $99K
2nd of 2 Docs
47 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I was put on Clomid [by Dr. Jim Thompson] because I wasn't ovulating. I had hysterosalpingogram to evaluate tubes and was diagnosed with a blockage due to endometriosis. A laparoscopy was performed and lesions removed. Lupron for suppression of the endometriosis and to give me a clean slate so to speak. Now I'm trying iui for a few cycles before making the leap and beginning to save for ivf...He has an exceptional bed side manner, doesn't get annoyed when you ask a million questions, and doesn't make you feel rushed. The time you spend with him feels valuable because you have his full attention and feel like he genuinely wants to make this happen for you.
First visit [at Center for Reproductive Medicine of New Mexico] is roughly $250 for exam and ultrasound. Iui is around $500 per cycle...No long waits, no difficulty getting answers, and a genuine desire to help you. The whole staff is there for you and treat you with so much compassion. They anticipate your needs and questions and make sure you feel informed and excited for success...From the start the staff and doctor made extra efforts to know us personally. They remember details about us and not just facts on a chart.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
He has an exceptional bed side manner, doesn't get annoyed when you ask a million questions, and doesn't make you feel rushed. The time you spend with him feels valuable because you have his full attention and feel like he genuinely wants to make this happen for you.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
If you've been thinking about it and putting it off, just do it! You'll regret wasting all that time when you see how positive and uplifting he and his staff are.
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
From the start the staff and doctor made extra efforts to know us personally. They remember details about us and not just facts on a chart.
Describe the protocols Jim Thompson used in your cycles at The Fertility Center of New Mexico and their degree of success.
I was put on Clomid because I wasn't ovulating. I had hysterosalpingogram to evaluate tubes and was diagnosed with a blockage due to endometriosis. A laparoscopy was performed and lesions removed. Lupron for suppression of the endometriosis and to give me a clean slate so to speak. Now I'm trying iui for a few cycles before making the leap and beginning to save for ivf
Describe your experience with the nursing staff at The Fertility Center of New Mexico.
They were helpful, knowledgeable, and really upbeat.
Describe your experience with The Fertility Center of New Mexico.
No long waits, no difficulty getting answers, and a genuine desire to help you. The whole staff is there for you and treat you with so much compassion. They anticipate your needs and questions and make sure you feel informed and excited for success.
Describe the costs associated with your care under Jim Thompson at The Fertility Center of New Mexico.
First visit is roughly $250 for exam and ultrasound. Iui is around $500 per cycle
Describe Jim Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of New Mexico.
I'm not at these steps yet but the doctor is very thorough.
10
Doctor
Jim Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 26
1 IVF
1 Egg Freezing
Endometriosis
Tubal Blockage
European
Income $50K - $99K
Teacher
2nd of 2 Docs
3 IVF With Other Docs
3 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Jim Thompson] was very real with us and provided us with all of the information we requested...he was always happy to answer questions. We never left feeling as though we didn’t understand what was going on. The only thing I would change is that he did give pushback in the beginning due to us being a younger couple, it was more so asking if we were really prepared and I felt that to be a bit off putting. I think it was more of a parental type discussion than a doctor patient discussion. But despite that we loved his bedside manner and great sense of humor.
They [nurses at The Fertility Center of New Mexico] were all very positive and kind...The one thing I didn’t like is the location. It is in the hospital in a rather inconvenient location. It definitely looks older inside but this doesn’t bother me because I know they have great success rates and I wasn’t uncomfortable in there...We did a frozen embryo transfer with genetic testing. We didn’t get the choice to transfer more than one because we only had one genetically normal embryo. The transfer went smoothly minus the very full bladder. This resulted in a full term healthy pregnancy.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
He provided us clear answers for any questions we had and he was always happy to answer questions. We never left feeling as though we didn’t understand what was going on. The only thing I would change is that he did give pushback in the beginning due to us being a younger couple, it was more so asking if we were really prepared and I felt that to be a bit off putting. I think it was more of a parental type discussion than a doctor patient discussion. But despite that we loved his bedside manner and great sense of humor.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
With any fertility doctor or procedures, ask questions and don’t be afraid to advocate for yourself.
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
He was very real with us and provided us with all of the information we requested
Describe the protocols Jim Thompson used in your cycles at The Fertility Center of New Mexico and their degree of success.
We did a frozen embryo transfer with genetic testing. We didn’t get the choice to transfer more than one because we only had one genetically normal embryo. The transfer went smoothly minus the very full bladder. This resulted in a full term healthy pregnancy.
Describe your experience with the nursing staff at The Fertility Center of New Mexico.
They were all very positive and kind.
Describe your experience with The Fertility Center of New Mexico.
The one thing I didn’t like is the location. It is in the hospital in a rather inconvenient location. It definitely looks older inside but this doesn’t bother me because I know they have great success rates and I wasn’t uncomfortable in there.
10
Doctor
Jim Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
9
NPS
9
Age 45
1 Embryo Freezing
Ashkenazi Jewish
Income $50K - $99K
Entrepreneur
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Caperton] is very very thorough in his communication about the expectations, he is very clear about the process and what the future could hold, he's also very very available and replies to calls and emails almost instantly, literally within 5 minutes to an hour... We're going for as many eggs as possible so we have the largest pool of eggs from which to get normal embryos as possible. In my case, creating embryos was successful, above average successful, I stimulate very very well; even at 45 years old, I had 14 eggs retrieved. But we are looking for eggs that aren't too old to properly line up and are free of chromosomal abnormalities.
The first IVF cycle [at Center for Reproductive Medicine of New Mexico] cost $19,500 inclusive of all genetic testing...They are extremely well organized, super efficient and on time. They communicated very quickly, scheduled me, they are very personal, and easy to get ahold of. One of the best medical experiences I've ever had...Doctors attended to my every need, both the procedural needs, the treatment needs and questions as well as my physical comfort. When I felt uncomfortable, they went out of their way to schedule an office visit immediately and on a weekend.
How was your experience with Lee Caperton at The Fertility Center of New Mexico?
He is very very thorough in his communication about the expectations, he is very clear about the process and what the future could hold, he's also very very available and replies to calls and emails almost instantly, literally within 5 minutes to an hour.
What's one piece of advice would you give a prospective patient of Lee Caperton at The Fertility Center of New Mexico?
Do lots of research and ask questions, and make sure you stay determined.
During treatment, were you treated like a number or a human with Lee Caperton at The Fertility Center of New Mexico?
Doctors attended to my every need, both the procedural needs, the treatment needs and questions as well as my physical comfort. When I felt uncomfortable, they went out of their way to schedule an office visit immediately and on a weekend.
Describe the protocols Lee Caperton used in your cycles at The Fertility Center of New Mexico and their degree of success.
We used injectible hormones, to stimulate egg production We're going for as many eggs as possible so we have the largest pool of eggs from which to get normal embryos as possible. In my case, creating embryos was successful, above average successful, I stimulate very very well; even at 45 years old, I had 14 eggs retrieved. But we are looking for eggs that aren't too old to properly line up and are free of chromosomal abnormalities.
Describe your experience with The Fertility Center of New Mexico.
They are extremely well organized, super efficient and on time. They communicated very quickly, scheduled me, they are very personal, and easy to get ahold of. One of the best medical experiences I've ever had.
Describe the costs associated with your care under Lee Caperton at The Fertility Center of New Mexico.
The first IVF cycle cost $19,500 inclusive of all genetic testing.
9
Doctor
Lee Caperton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 30 - 31
1 IUI
Endometriosis
Male Factor
European
Income $50K - $99K
Doctor
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Kind, personable. He [Dr. Caperton] puts you at ease by being silly and easy going. I wish he had more time after appointments to discuss results, next steps, etc. Its hard to ask questions/express concerns when you're half naked, laying on a table.... After diagnostics he prescribed 2.5mg letrozole for cycle days 5-9. I do not have any issues ovulating so no trigger shot was needed. The letrozole was just to help follicle production and to potentially shift ovulation towards the middle of the cycle instead of too late. We have male factor infertility so the iui was to help with that and my low cervical fluid.
Great location [Center for Reproductive Med of NM] and interior. Appears clean professional and welcoming. Great acess to bathrooms and waiting room is comfortable and welcoming. Sometimes can be cold, wear a jacket and socks to procedures. Easy to schedule appointments and have questions answered.... [Nursing Staff] Personable, knowledgeable, kind. Highly organized caring staff with excellent teamwork.... Diagnostic testing was covered by insurance 70%.
How was your experience with Lee Caperton at The Fertility Center of New Mexico?
Kind, personable. He puts you at ease by being silly and easy going. I wish he had more time after appointments to discuss results, next steps, etc. Its hard to ask questions/express concerns when you're half naked, laying on a table.
What's one piece of advice would you give a prospective patient of Lee Caperton at The Fertility Center of New Mexico?
Do your research on procedures, risks, diagnoses before appointments, don't rely on the doctor to walk you through it.
During treatment, were you treated like a number or a human with Lee Caperton at The Fertility Center of New Mexico?
Caring staff
Describe the protocols Lee Caperton used in your cycles at The Fertility Center of New Mexico and their degree of success.
After diagnostics he prescribed 2.5mg letrozole for cycle days 5-9. I do not have any issues ovulating so no trigger shot was needed. The letrozole was just to help follicle production and to potentially shift ovulation towards the middle of the cycle instead of too late. We have male factor infertility so the iui was to help with that and my low cervical fluid.
Describe your experience with the nursing staff at The Fertility Center of New Mexico.
Personable, knowledgeable, kind. Highly organized caring staff with excellent teamwork.
Describe your experience with The Fertility Center of New Mexico.
Great location and interior. Appears clean professional and welcoming. Great acess to bathrooms and waiting room is comfortable and welcoming. Sometimes can be cold, wear a jacket and socks to procedures. Easy to schedule appointments and have questions answered.
Describe the costs associated with your care under Lee Caperton at The Fertility Center of New Mexico.
Diagnostic testing was covered by insurance 70%. My 30% for hysteroscopy was $190, for hsg $320. IUI was not covered but they gave a 25% discount. We paid $560. Appears to be cheaper than national averages of procedures.
9
Doctor
Lee Caperton
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
6
NPS
7
Age 34
Latinx
Income $100K - $199K
Lawyer
Only Doc Seen
IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
I hardly saw him [Dr. Caperton] and when I did he did not seem familiar with my patient file or history. Additionally, when my uterine lining had not reached 8 on the first try he immediately brought up a surrogate. It felt as though he had no priority in helping me to figure out how to change the course to help me get there. ... Asked to see if his wife or PA for appointments that may be emotional in nature.
The clinic [Fertility Center of New Mexico] is well organized and very helpful. ... I was repeatedly asked questions indicating they were not readily aware of my ovarian failure and medication protocol until I reminded them. ... Scheduling was always easy and efficient. I had a few problems with accounting with regard to double charges for a semen sample but otherwise was always completely satisfied. ... The nursing staff is young, knowledgeable, and have a wonderful bedside manner and warmth. ...
How was your experience with Lee Caperton at The Fertility Center of New Mexico?
I hardly saw him and when I did he did not seem familiar with my patient file or history. Additionally, when my uterine lining had not reached 8 on the first try he immediately brought up a surrogate. It felt as though he had no priority in helping me to figure out how to change the course to help me get there.
What's one piece of advice would you give a prospective patient of Lee Caperton at The Fertility Center of New Mexico?
Asked to see if his wife or PA for appointments that may be emotional in nature.
During treatment, were you treated like a number or a human with Lee Caperton at The Fertility Center of New Mexico?
I was repeatedly asked questions indicating they were not readily aware of my ovarian failure and medication protocol until I reminded them.
Describe your experience with the nursing staff at The Fertility Center of New Mexico.
The nursing staff is young, knowledgeable, and have a wonderful bedside manner and warmth.
Describe your experience with The Fertility Center of New Mexico.
The clinic is well organized and very helpful. Scheduling was always easy and efficient. I had a few problems with accounting with regard to double charges for a semen sample but otherwise was always completely satisfied.
Describe the costs associated with your care under Lee Caperton at The Fertility Center of New Mexico.
The cost for our IVF with egg donation was approximately $38,000. That included the donor and one transfer. Any additional transfers are $4,000 each
Describe Lee Caperton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of New Mexico.
Dr. Caperton is an advocate of single embryo and highly discouraged multiples.
6
Doctor
Lee Caperton
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 40
1 IUI
Income $50K - $99K
Sales Representative
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Jim Thompson] was knowledgable and kind. Not the warmest person at first but neither am I or anyone in my family so I don't mind that. I always felt he was present, overheard him recording his notes about our first visit and they were extensive so I think he was giving me full attention....see him as a professional, not a warm and fuzzy comforter
Trisha and Julia [nurses at Center for Reproductive Med of NM] were both totally professional, compassionate, and highly skilled. I also worked with Grace who is really new and seems hesitant but with those two experts to mentor her she has a golden opportunity... There is one admin there whose customer service training needs work. She is very short and has canned answers and ends calls with 'ok' click. I work in service and expect everyone I work with to close calls with 'thank you' and an offer of additional assistance.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
He was knowledgable and kind. Not the warmest person at first but neither am I or anyone in my family so I don't mind that. I always felt he was present, overheard him recording his notes about our first visit and they were extensive so I think he was giving me full attention.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
see him as a professional, not a warm and fuzzy comforter
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
Dr. Thompson and Trisha were wonderful. Trisha has a friendliness, warmth, and presence that's rare to find anywhere. Dr. Thompson (and Trisha) always took time to answer all my questions, even ones that were well outside his area of expertise.
Describe your experience with your nurse at The Fertility Center of New Mexico. (Assigned nurse: Trisha and Julia were great! )
Trisha and Julia were both totally professional, compassionate, and highly skilled. I also worked with Grace who is really new and seems hesitant but with those two experts to mentor her she has a golden opportunity.
Describe your experience with The Fertility Center of New Mexico.
There is one admin there whose customer service training needs work. She is very short and has canned answers and ends calls with 'ok' click. I work in service and expect everyone I work with to close calls with 'thank you' and an offer of additional assistance.
10
Doctor
Jim Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unknown Success
NPS
8
NPS
9
Age 32 - 36
1 IVF
PCOS
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Thompson shows his hopes and disappointments. I wish the treatment was more personalized but he sees me.... Dr Thompson was blunt but compassionate.... Thompson starts with a standard protocol for your diagnosis and adjusts while monitoring. Over the 4 years I’ve been with him he has made adjustments as studies have indicated to.... My first transfer was a success so we were all overconfident for the 2nd and 3rd. We’re back to plan for the worst hope for the best this 4th and last transfer.
The clinic [Ctr for Repro Med of NM] is private (location wise) and that’s a strength in my view. I wish they were better at suggesting therapy and support group. It’s also easy to forget that new patients are walking in scared and with no knowledge. They could slow down and make sure not to skip information.... All members of the nursing staff have been kind and helpful.... IVF is about $14,000 to the clinic. This does not include meds, genetic testing, or acupuncture. FET is $3,400 not including meds.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
Dr Thompson was blunt but compassionate. My first transfer was a success so we were all overconfident for the 2nd and 3rd. We’re back to plan for the worst hope for the best this 4th and last transfer.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
Ask all your questions and understand this is routine for him. Sometimes he forget to go slow.
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
Thompson shows his hopes and disappointments. I wish the treatment was more personalized but he sees me.
Describe the protocols Jim Thompson used in your cycles at The Fertility Center of New Mexico and their degree of success.
Thompson starts with a standard protocol for your diagnosis and adjusts while monitoring. Over the 4 years I’ve been with him he has made adjustments as studies have indicated to.
Describe your experience with the nursing staff at The Fertility Center of New Mexico.
All members of the nursing staff have been kind and helpful.
Describe your experience with The Fertility Center of New Mexico.
The clinic is private (location wise) and that’s a strength in my view. I wish they were better at suggesting therapy and support group. It’s also easy to forget that new patients are walking in scared and with no knowledge. They could slow down and make sure not to skip information.
Describe the costs associated with your care under Jim Thompson at The Fertility Center of New Mexico.
IVF is about $14,000 to the clinic. This does not include meds, genetic testing, or acupuncture. FET is $3,400 not including meds.
Describe Jim Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of New Mexico.
With me Dr Thompson has been cautious. He is more willing to do multiple embryos when you do not have other children.
8
Doctor
Jim Thompson
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 25 - 26
3 IVF
Endometriosis
Poor Egg Quality
Tubal Blockage
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Caperton] is very good at creating an individualized plan and if something isn't working he is cautiously blunt and tells all the risks and what his expert opinion on next steps would be. I felt comfortable telling him what my main concerns were and he always addressed them in a timely manner.... He is a great doctor and typically communicates well... after two low quality retrievals we did a much more expensive hgh protocol which worked a lot better
It's [Center for Reproductive Medicine of New Mexico] very clean and homey.. very comfortable feeling Only downside is there is a kids area which after going through this struggle is sometimes hard to see children around, but also can be a promising sign.... All [nurses] very caring and compassionate. Very happy and upbeat... He [Dr. Caperton] is very good at creating an individualized plan and if something isn't working he is cautiously blunt and tells all the risks and what his expert opinion on next steps would be.
How was your experience with Lee Caperton at The Fertility Center of New Mexico?
He is very good at creating an individualized plan and if something isn't working he is cautiously blunt and tells all the risks and what his expert opinion on next steps would be. I felt comfortable telling him what my main concerns were and he always addressed them in a timely manner.
What's one piece of advice would you give a prospective patient of Lee Caperton at The Fertility Center of New Mexico?
He is a great doctor and typically communicates well, just ensure that if you don't fully understand don't be scared to ask questions
During treatment, were you treated like a number or a human with Lee Caperton at The Fertility Center of New Mexico?
The staff is so caring and understanding, makes me feel very welcomed
Describe the protocols Lee Caperton used in your cycles at The Fertility Center of New Mexico and their degree of success.
Initial protocol was a lot more meds than the second protocol and after two low quality retrievals we did a much more expensive hgh protocol which worked a lot better due to my egg quality not being so great
Describe your experience with your nurse at The Fertility Center of New Mexico. (Assigned nurse: Ashley)
All very caring and compassionate. Very happy and upbeat
Describe your experience with The Fertility Center of New Mexico.
It's very clean and homey.. very comfortable feeling Only downside is there is a kids area which after going through this struggle is sometimes hard to see children around, but also can be a promising sign.
Describe the costs associated with your care under Lee Caperton at The Fertility Center of New Mexico.
Genetic testing $2300
Describe Lee Caperton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of New Mexico.
Success rate is higher with single embryo transfer is what I've been told
10
Doctor
Lee Caperton
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Unsuccessful
NPS
4
NPS
3
Age 32 - 34
2 IVF
Latinx
Income $50K - $99K
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Caperton was always nice but after our 3 years under his care we don't think he did the best for us. I did 2 full IVF cycles, 3 transfers with negative results. I wish I had more information from the very beginning.
The clinic [Center for Reproductive Medicine of New Mexico] is small, is on the S 1 level of Presbyterian Hospital, they use the hospital operating room, radiology, etc...All the staff there is really good, everyone knows what are they doing....I think they need to update their system. All the charts are in paper, nothing digital. They send you staff by regular mail and fax but not email or any digital system.
How was your experience with Lee Caperton at The Fertility Center of New Mexico?
Dr. Caperton was always nice but after our 3 years under his care we don't think he did the best for us. I did 2 full IVF cycles, 3 transfers with negative results. I wish I had more information from the very beginning.
What's one piece of advice would you give a prospective patient of Lee Caperton at The Fertility Center of New Mexico?
Look for another clinic out of state.
During treatment, were you treated like a number or a human with Lee Caperton at The Fertility Center of New Mexico?
Dr. Caperton and the nurses were always nice and compassionate while we were their patients, some appointments (mostly follow ups) it seems that he was rushing to get us out of his office.
Describe the protocols Lee Caperton used in your cycles at The Fertility Center of New Mexico and their degree of success.
He used antagonist and agonists protocols, I don't remember the espeficifcs but I remember being on a high dose of Follistim and Menopour with a dosage of Lupron before I started the cycle.
Describe your experience with your nurse at The Fertility Center of New Mexico. (Assigned nurse: Sheila and Mayra)
All the staff there is really good, everyone knows what are they doing.
Describe your experience with The Fertility Center of New Mexico.
I'm not sure what to say, the clinic is small, is on the S 1 level of Presbyterian Hospital, they use the hospital operating room, radiology, etc.
Describe the costs associated with your care under Lee Caperton at The Fertility Center of New Mexico.
I don't remember the exact amount but it was around $20,000 per cycle plus medicine and PGS testing.
What specific things went wrong at The Fertility Center of New Mexico?
  • Lost paperwork
Describe the specific things that went wrong at The Fertility Center of New Mexico.
It's hard to tell, I think they need to update their system. All the charts are in paper, nothing digital. They send you staff by regular mail and fax but not email or any digital system.
4
Doctor
Lee Caperton
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
3
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
1
NPS
0
Age 37 - 38
Unexplained
Income $200K - $499K
Sales Representative
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Thompson was present and answered our questions. However, he is defensive and not the most compassionate. We left feeling really disappointed and not supported. He used our appointment as a opportunity to passive aggressively confront us about our concerns...Dr. Thompson is not compassionate and quite gruff. It is not optimal for folks to come if they expect to be treated with respect.
The strength is that the [The Fertility Center of New Mexico] administrative staff is professional and communicative. If you want personalized care, you will receive it here at a tradeoff. Dr. Thompson is not compassionate and quite gruff. It is not optimal for folks to come if they expect to be treated with respect...They failed to call us to let us know the results of testing. They also did not follow up with us to see if our IUI was successful.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
Dr. Thompson was present and answered our questions. However, he is defensive and not the most compassionate. We left feeling really disappointed and not supported. He used our appointment as a opportunity to passive aggressively confront us about our concerns.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
Avoid him
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
He listened to our concerns and offered up his opinions.
Describe the protocols Jim Thompson used in your cycles at The Fertility Center of New Mexico and their degree of success.
Two failed IUI with zero follow through, they did not even ask us if we were successful
Describe your experience with the nursing staff at The Fertility Center of New Mexico.
Competent
Describe your experience with The Fertility Center of New Mexico.
The strength is that the administrative staff is professional and communicative. If you want personalized care, you will receive it here at a tradeoff. Dr. Thompson is not compassionate and quite gruff. It is not optimal for folks to come if they expect to be treated with respect.
What specific things went wrong at The Fertility Center of New Mexico?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of New Mexico.
They failed to call us to let us know the results of testing. They also did not follow up with us to see if our IUI was successful.
1
Doctor
Jim Thompson
NPS
Humanity
5 of 5
Communication
1 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 37 - 38
5 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I like that Dr Thompson is honest and clearly communicates the potential outcomes and doesn't give unreasonable expectations. I didn't see him for all iui procedures but felt that the other staff were well trained and capable of doing the procedure...He'll tell you the truth. It may not be what you were hoping to hear, but its better to know what you're up against.
[The Fertility Center of NM] Clinic feels pretty medical and not as warm as I've seen in pictures of other clinics. But I am glad that we are fortunate enough to have a clinic in our town and that the staff is so great. Communication so great and calls are always returned in a timely manner...he recommended moving on to ivf fairly quickly. We needed time to accept that and the office was kind and patient with us.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
I like that Dr Thompson is honest and clearly communicates the potential outcomes and doesn't give unreasonable expectations. I didn't see him for all iui procedures but felt that the other staff were well trained and capable of doing the procedure.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
He'll tell you the truth. It may not be what you were hoping to hear, but its better to know what you're up against.
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
Dr Thompson and the staff at his clinic are kind and caring
Describe the protocols Jim Thompson used in your cycles at The Fertility Center of New Mexico and their degree of success.
We tried a few iui's with letrozole and later clomid. Because of my age and diminished ovarian reserve, he recommended moving on to ivf fairly quickly. We needed time to accept that and the office was kind and patient with us.
Describe your experience with The Fertility Center of New Mexico.
Clinic feels pretty medical and not as warm as I've seen in pictures of other clinics. But I am glad that we are fortunate enough to have a clinic in our town and that the staff is so great. Communication so great and calls are always returned in a timely manner.
Describe the costs associated with your care under Jim Thompson at The Fertility Center of New Mexico.
Iui was very reasonable priced.
10
Doctor
Jim Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012, Unsuccessful
NPS
0
NPS
10
Age 24
European
Income $50K - $99K
1st of 2 Docs
2 IUI With Other Docs
Donor Sperm
LGBTQ+
Doesn't Recommend
Strongly Recommends
Unsuccessful
We are a family where one partner is transgender. Dr. Caperton asked questions about genitals, surgery, and our sex life that had nothing to do with the procedure or care we were seeking. He could tell we were uncomfortable and we even told him it was none of his business, but he still continued to pry. He needs serious education about the LGBT community and respect...Dr. Caperton was completely unprofessional. He asked questions that were wildly inappropriate that had nothing to do with our procedures or situation. His inappropriate questions were due to his own curiosity and when we appeared uncomfortable or avoided these questions he would keep pressing for answers.
The nursing staff [at Center for Reproductive Medicine of New Mexico] was wonderful...The clinic is great...He [Dr. Caperton] needs serious education about the LGBT community and respect. I would not recommend him to my worst enemy. We ended up going to the clinic manager to request a transfer to the other Dr. After the first visit.
How was your experience with Lee Caperton at The Fertility Center of New Mexico?
He asks completely inappropriate questions out of curiosity and is arrogant. He seems to think he is doing people a favor with his "gifts" rather than helping families bring children in to the world. He disgusts me.
What's one piece of advice would you give a prospective patient of Lee Caperton at The Fertility Center of New Mexico?
Don't go to him, there are other choices for care in Albuquerque.
During treatment, were you treated like a number or a human with Lee Caperton at The Fertility Center of New Mexico?
Dr. Caperton was completely unprofessional. He asked questions that were wildly inappropriate that had nothing to do with our procedures or situation. His inappropriate questions were due to his own curiosity and when we appeared uncomfortable or avoided these questions he would keep pressing for answers. We are a family where one partner is transgender. Dr. Caperton asked questions about genitals, surgery, and our sex life that had nothing to do with the procedure or care we were seeking. He could tell we were uncomfortable and we even told him it was none of his business, but he still continued to pry. He needs serious education about the LGBT community and respect. I would not recommend him to my worst enemy. We ended up going to the clinic manager to request a transfer to the other Dr. After the first visit.
Describe your experience with your nurse at The Fertility Center of New Mexico.
The nursing staff was wonderful.
Describe your experience with The Fertility Center of New Mexico.
The clinic is great, besides Dr. Caperton.
0
Doctor
Lee Caperton
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2014 - 2018, Unsuccessful
NPS
8
NPS
7
Age 32 - 36
1 IVF
Anovulation
Uterine Fibroids
Unexplained
European
Income $50K - $99K
Only Doc Seen
IUI With Other Docs
Neutral
Neutral
Unsuccessful
All appointments [with Dr. Jim Thompson] felt rushed...I believe Dr Thompson is a good doctor. His clinic is very busy and I think he should only treat a few patients at a time. Also the wait for appointment was a little bit longer than other doctors...He did want to try one last transfer and even told me he would be willing to for free. At that point I was so heartbroken...he has had a fertility clinic since 1982. And definitely knows his stuff
[The Fertility Center of New Mexico is] Very busy, being one of two clinics in New Mexico. I do feel that I was pressured into doing a freeze all retrieval to make the doctor have more control the meds and timing of transferring. Didn’t feel like the compassion was there from any staff when I had the miscarriage...I believe Dr Thompson is a good doctor. His clinic is very busy and I think he should only treat a few patients at a time. Also the wait for appointment was a little bit longer than other doctors. The staff was not that friendly. He did want to try one last transfer and even told me he would be willing to for free. At that point I was so heartbroken
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
I believe Dr Thompson is a good doctor. His clinic is very busy and I think he should only treat a few patients at a time. Also the wait for appointment was a little bit longer than other doctors. The staff was not that friendly. He did want to try one last transfer and even told me he would be willing to for free. At that point I was so heartbroken
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
Ask as many questions as you can. Also he has had a fertility clinic since 1982. And definitely knows his stuff
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
All appointments felt rushed
Describe your experience with The Fertility Center of New Mexico.
Very busy, being one of two clinics in New Mexico. I do feel that I was pressured into doing a freeze all retrieval to make the doctor have more control the meds and timing of transferring. Didn’t feel like the compassion was there from any staff when I had the miscarriage.
What specific things went wrong at The Fertility Center of New Mexico?
  • Failed to call with results
8
Doctor
Jim Thompson
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
1 of 5
7
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Successful
NPS
10
NPS
10
Age 24 - 26
2 IUI
European
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Thompson knew what he was doing and was compassionate. He consistently answered our questions and treated us with kindness. Not once did we feel mistreated by him. He has great bedside manner and adjusted our treatment as needed...Dr. Thompson was always kind to us and explained procedures and processes when we had questions.
The nursing staff [at Center for Reproductive Medicine of New Mexico] was always kind and wanted to get to know us; they treated us more as friends than just a number...The clinic is attached to a major hospital which put us at ease. The only weakness is the parking situation is a pain...My insurance covered the everything except copays
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
We saw another Dr before Dr. Thompson and had a poor experience. Dr. Thompson knew what he was doing and was compassionate. He consistently answered our questions and treated us with kindness. Not once did we feel mistreated by him. He has great bedside manner and adjusted our treatment as needed.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
As with any Dr., ask questions. Dr. Thompson proved to be educated and trustworthy!
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
Dr. Thompson was always kind to us and explained procedures and processes when we had questions.
Describe your experience with your nurse at The Fertility Center of New Mexico.
The nursing staff was always kind and wanted to get to know us; they treated us more as friends than just a number.
Describe your experience with The Fertility Center of New Mexico.
The clinic is attached to a major hospital which put us at ease. The only weakness is the parking situation is a pain.
Describe the costs associated with your care under Jim Thompson at The Fertility Center of New Mexico.
My insurance covered the everything except copays
10
Doctor
Jim Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
9
Age 33
2 IUI
Endometriosis
PCOS
European
Native American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Caperton was articulate and forthright about the plan and likelihood of success and was very willing to address all of my concerns. He was warm and knowledgable in his specialty and he was able to quick diagnose my PCOS when I had 12 years of OB/GYNs who didn't diagnose me...
Everyone at the clinic [Center for Reproductive Medicine of New Mexico-Albuquerque] was warm and remembered me. I had one nurse the was my primary contact and was present for most of my appointments...They were on time, courteous, and excellent about getting my phone calls addressed efficiently...I had insurance that covered some of the cost so I believe the cost for me per cycle was about $250 for IUI with trigger shot
How was your experience with Lee Caperton at The Fertility Center of New Mexico?
Dr. Caperton was articulate and forthright about the plan and likelihood of success and was very willing to address all of my concerns. He was warm and knowledgable in his specialty and he was able to quick diagnose my PCOS when I had 12 years of OB/GYNs who didn't diagnose me.
During treatment, were you treated like a number or a human with Lee Caperton at The Fertility Center of New Mexico?
Everyone at the clinic was warm and remembered me. I had one nurse the was my primary contact and was present for most of my appointments.
Describe your experience with The Fertility Center of New Mexico.
They were on time, courteous, and excellent about getting my phone calls addressed efficiently.
Describe the costs associated with your care under Lee Caperton at The Fertility Center of New Mexico.
I had insurance that covered some of the cost so I believe the cost for me per cycle was about $250 for IUI with trigger shot.
10
Doctor
Lee Caperton
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2012, Successful
NPS
8
NPS
10
Age 30 - 32
European
Latinx
Native American
Income $50K - $99K
2nd of 2 Docs
16 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
Neutral
Strongly Recommends
Successful
Dr. Thompson was very kind and throrough. He took the time to answer questions or concerns. He was knowledgeable and did not seem to rush to hurry on to the next patient. He took his time and made sure I felt comfortable and all my questions were answered.... I only saw Dr. Thompson once for an IUI, so I don’t have much familiarity with his protocols.
The clinic [Center for Reproductive Med of NM] is located in the basement of a hospital, so it isn’t ideal, but it is at least private. You don’t get the spa-feel, but the facilities are clean and comfortable. I would much rather the doctor be of high quality than the facilities be the more impressive feature.... Dr. Thompson was very kind and throrough. He took the time to answer questions or concerns. He was knowledgeable and did not seem to rush to hurry on to the next patient. He took his time and made sure I felt comfortable and all my questions were answered.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
Dr. Thompson was very kind and throrough. He took the time to answer questions or concerns. He was knowledgeable and did not seem to rush to hurry on to the next patient. He took his time and made sure I felt comfortable and all my questions were answered.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
As with any doctor, just do your research and have questions prepared to ask.
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
Dr. Thompson was very caring and thorough.
Describe the protocols Jim Thompson used in your cycles at The Fertility Center of New Mexico and their degree of success.
I only saw Dr. Thompson once for an IUI, so I don’t have much familiarity with his protocols.
Describe your experience with The Fertility Center of New Mexico.
The clinic is located in the basement of a hospital, so it isn’t ideal, but it is at least private. You don’t get the spa-feel, but the facilities are clean and comfortable. I would much rather the doctor be of high quality than the facilities be the more impressive feature.
8
Doctor
Jim Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, Unsuccessful
NPS
2
NPS
2
Age 35
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Jim Thompson] was personable...didn't seem to know many details about our history...communication and preparedness were lacking...felt like he was misrepresenting or omitting critical information to get us to just go along with what he recommended...did an initial consultation and evaluation including blood work, ultrasound, HSG (bubble test), and hysteroscopy.
[At The Fertility Center of New Mexico] Everything ran smoothly, easy to get in touch with people. No issues. Everything was clean and organized. Getting our records was expensive ($30) but easy...Sheila and the other nurses were great. Accessible for questions, caring, knowledgeable. Everything you want in a nurse.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
He seemed to be a competent doctor, insofar as he seemed to have enough medical knowledge to avoid seriously hurting patients. His communication and preparedness were lacking. He did not seem to have reviewed our file before we arrived. He skimmed paperwork and threw out odds of success with various treatments without connecting it to our specific characteristics, which made it seem like he was just pulling numbers out of thin air. He also claimed in his reports and in our initial consultation that we have less frozen sperm at our disposal than we truly have. When I later brought up concern about doing fully medicated FET when natural or modified natural seemed possible for me, he got very defensive. I brought up the possible increased risk of pre-eclampsia associated with fully medicated FET, plus the invasiveness, and he said "why even do IVF then?" because IVF is already associated with increased risk of birth defects. This, of course, is after he told us we didn't have enough sperm to do IUI (a doctor from a well-renound clinic out of state said we had enough for IUI). He then dismissed my concerns for my well-being as "not wanting to take shots" and claimed that all over the country doctors do what he does. Lots of clinics do natural or modified natural FET for good candidates, which I am. My new doctor is comfortable doing them. He also brought up scheduling as part of the problem. If he had just said "I don't have much experience doing natural FET so I can't guarantee the same results if we try it", I might have still transferred care, but I would have come away with a much more positive view of the doctor. All of our interactions with him felt like he was misrepresenting or omitting critical information to get us to just go along with what he recommended. This strikes me as deeply misogynistic coming from a person who exclusively serves women, especially women who are struggling with something as sensitive as infertility. I left there feeling like even if another doctor recommended the same protocol, but at least explained their rationale coherently, I'd feel better going forward with the treatment.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
He is only comfortable doing fully medicated FET, so if you are a candidate for natural FET and you want that, don't waste your time with him unless you really have no other options.
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
He was personable, but both times we saw him, he didn't seem to know many details about our history that would be relevant to our treatment.
Describe the protocols Jim Thompson used in your cycles at The Fertility Center of New Mexico and their degree of success.
We did an initial consultation and evaluation including blood work, ultrasound, HSG (bubble test), and hysteroscopy.
Describe your experience with your nurse at The Fertility Center of New Mexico. (Assigned nurse: Sheila)
Sheila and the other nurses were great. Accessible for questions, caring, knowledgeable. Everything you want in a nurse.
Describe your experience with The Fertility Center of New Mexico.
I don't have strong opinions about the clinic, which probably bodes well. Everything ran smoothly, easy to get in touch with people. No issues. Everything was clean and organized. Getting our records was expensive ($30) but easy. It struck me as a little odd that they used condoms on the ultrasound probe, but maybe everyone does that?
Describe the costs associated with your care under Jim Thompson at The Fertility Center of New Mexico.
About $1000 for the consultation and the initial evaluation.
Describe Jim Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of New Mexico.
Standard single embryo preference
What specific things went wrong at The Fertility Center of New Mexico?
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of New Mexico.
It's just Dr. Thompson who seemed to have such a difficult time explaining his thought process or sharing accurate information. I also ended up having to talk to him about questions I had about our protocol while he was doing my hysteroscopy because it was implied that this would be my only chance. That was weird.
2
Doctor
Jim Thompson
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
2
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
8
NPS
8
Age 22
European
Income $0 - $49K
Teacher
Only Doc Seen
IVF With Other Docs
Egg Freezing With Other Docs
LGBTQ+
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. Thompson] is quite knowledgeable about the treatment and the course of treatment I want to take but were relatively underprepared with how to discuss or approach me as a trans man pursuing egg harvesting. By the end of the appointment I felt respected and as if they had adjusted but I felt like I was a “surprise” at first...
[the Fertility Center of NM nurses] were friendly and straightforward. I felt relatively out of place at some instances but overall the nurses made a warm environment...I’m the location is great and private in the hospital. The clinic is well organized and feels very legitimate and safe. It’s hard to find your way around if you’re not being led by a nurse though. The clinic is well furnished and the rooms are comfortable and private.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
He is quite knowledgeable about the treatment and the course of treatment I want to take but were relatively underprepared with how to discuss or approach me as a trans man pursuing egg harvesting. By the end of the appointment I felt respected and as if they had adjusted but I felt like I was a “surprise” at first.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
Call the clinic and discuss your file over the phone before your appointment.
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
The staff and Dr. Thompson were kind but I felt like the staff were relatively underprepared when it came to my consultation and discussion of my treatment plan.
Describe the protocols Jim Thompson used in your cycles at The Fertility Center of New Mexico and their degree of success.
During my consultation there was a nurse who I hadn’t spoken to much in the room which felt odd. There was an internal ultrasound used as well.
Describe your experience with the nursing staff at The Fertility Center of New Mexico.
They were friendly and straightforward. I felt relatively out of place at some instances but overall the nurses made a warm environment.
Describe your experience with The Fertility Center of New Mexico.
I’m the location is great and private in the hospital. The clinic is well organized and feels very legitimate and safe. It’s hard to find your way around if you’re not being led by a nurse though. The clinic is well furnished and the rooms are comfortable and private.
Describe the costs associated with your care under Jim Thompson at The Fertility Center of New Mexico.
My consultation was approximately $250 with a $75 holding fee. The entire cost including medication for egg retrieval is apple $15,000 but the procedure at the clinic (not including medication) is about $10,000
How competent was The Fertility Center of New Mexico at LGBTQ+ care?
The staff seemed surprised by my status as an LGBTQ trans man initially but provided me all of the care I needed. They used white out to cover the word “female” on my intake form and the nursing staff were very kind with explaining my treatment and talking about my partner and I’s plans for fertility.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at The Fertility Center of New Mexico.
N/a
8
Doctor
Jim Thompson
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
LGBTQ+ Care
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 33
1 IUI
Male Factor
Latinx
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Thompson took time to explain everything to us and had a very gentle way of touching on sensitive subjects...he would stop to make sure my husband and I were ok emotionally before proceeding with more information...He is very good about explaining any sort of touch before he touched me and made me feel safe and confident in his work...talked me through difficult procedures like the HSG and hysteroscopy
One weakness [at The Fertility Center of New Mexico] is with the front of house staff. My husband called to get an initial appointment and the receptionist was not very helpful...She said that she would take his number and call back...finally on the third call, only after mentioning that we have been attempting to make an appointment did I feel like I got someone to pay attention and listen to what we needed...The HSG and hysteroscopy cost about $1200 and my husbands semen analysis was around $300. My IUI procedure was $700
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
Dr. Thompson is very pleasant to work with. He always talked me through difficult procedures like the HSG and hysteroscopy so I knee what was going on and how much longer the procedure was going to last. He is very good about explaining any sort of touch before he touched me and made me feel safe and confident in his work. He would also check on my husband during procedures to make sure my husband was ok.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
Write down and ask lots of questions.
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
Dr. Thompson took time to explain everything to us and had a very gentle way of touching on sensitive subjects. Occasionally through the explanation of procedures or plan of care he would stop to make sure my husband and I were ok emotionally before proceeding with more information.
Describe your experience with The Fertility Center of New Mexico.
One weakness is with the front of house staff. My husband called to get an initial appointment and the receptionist was not very helpful in helping us to make the appointment. She asked what the appointment was for and we didn’t know what to say since it was our first appointment. She said that she would take his number and call back. He had to call back again a few days later and still was not able to get an appointment. I called myself and finally on the third call, only after mentioning that we have been attempting to make an appointment did I feel like I got someone to pay attention and listen to what we needed. Another time I had a question about how to use my ovulation predictor kit and the receptionist said that all the nurses were busy and she said they would call be back but nobody ever called me back.
Describe the costs associated with your care under Jim Thompson at The Fertility Center of New Mexico.
The HSG and hysteroscopy cost about $1200 and my husbands semen analysis was around $300. My IUI procedure was $700.
10
Doctor
Jim Thompson
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2012 - 2014, Unsuccessful
NPS
6
NPS
6
Age 24 - 26
1 IVF
Anovulation
PCOS
Recurrent Pregnancy Loss
Income $50K - $99K
Only Doc Seen
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Jim Thompson] helped me get my son, but when the other embryo stopped growing he showed no compassion. When I continued to lose every embryo we transferred he said, I’m not sure what’s going on your not fat. I asked if we could change to the other dr in the practice for our last 2 embryos I was told that wasn’t an option. Which is really disappointing because he wasn’t willing to change the protocol. So we transferred our last 2 embryos and ended up in the same boat! Miscarried both.
When we originally started at the clinic [Center for Reproductive Med-NM] we had a great relationship with a few of the nurses. By our last transfer the entire team had changed and we didn’t have a relationship with any of them. The practice has now spilt and capterton and Thomson are no longer together.... hen we saw no results we went on to IVF withICSI. I ordered a ton of shots but for whatever reason I responded very quickly! I had a possible 50 eggs to remove 😳 but they only retrieved 14.
How was your experience with Jim Thompson at The Fertility Center of New Mexico?
He helped me get my son, but when the other embryo stopped growing he showed no compassion. When I continued to lose every embryo we transferred he said, I’m not sure what’s going on your not fat. I asked if we could change to the other dr in the practice for our last 2 embryos I was told that wasn’t an option. Which is really disappointing because he wasn’t willing to change the protocol. So we transferred our last 2 embryos and ended up in the same boat! Miscarried both.
What's one piece of advice would you give a prospective patient of Jim Thompson at The Fertility Center of New Mexico?
Ask questions and demand answers. You are hiring them!
During treatment, were you treated like a number or a human with Jim Thompson at The Fertility Center of New Mexico?
Half the time he didn’t even remember my name or my husbands name.
Describe the protocols Jim Thompson used in your cycles at The Fertility Center of New Mexico and their degree of success.
We tried to do IUI with injections after having worked with a dr that tried clomid and famara with me. I wouldn’t ever ovulate. When we saw no results we went on to IVF withICSI. I ordered a ton of shots but for whatever reason I responded very quickly! I had a possible 50 eggs to remove 😳 but they only retrieved 14.
Describe your experience with the nursing staff at The Fertility Center of New Mexico.
When we originally started at the clinic we had a great relationship with a few of the nurses. By our last transfer the entire team had changed and we didn’t have a relationship with any of them. The practice has now spilt and capterton and Thomson are no longer together.
Describe your experience with The Fertility Center of New Mexico.
I would say they need to be more encouraging and realize how much $$$ people are spending and the emotional toll it takes. Like I said in the previous post, in the beginning the staff was great toward the end they were just so so and not very kind or understanding.
Describe the costs associated with your care under Jim Thompson at The Fertility Center of New Mexico.
We spend 14,000 on our IVF 6,000 on meds, 5,000 per frozen transfer. That doesn’t include the cost of travel as we are 3 hours from the clinic.
6
Doctor
Jim Thompson
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Compassion
2 of 5
Adaptability
1 of 5
6
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 29 - 30
1 IVF
Endometriosis
PCOS
European
Middle Eastern
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Caperton] is very straight forward. This is such an important topic and he understands that this isn't the place for sugarcoating...He is very knowledgeable and makes you feel safe. He has good bedside manner. I love the fact that he is very straight forward, I don't like false hope. You get a sense of family from him. Everytime I've gone in, he is very good at asking if I'm okay and if everything is well...
They [staff at Center for Reproductive Medicine of New Mexico] make you feel very comfortable. Their very good at communicating with you the entire time...Everything this great. The clinic is amazingly clean, the staff and doctor's have great communication skills. I truly can't think of a weakness. I've heard some women complain about how they hate going to appointments, but I love going to them...They treat EVERY patient with respect and they never once make you feel like your less then a woman who can conceive naturally.
How was your experience with Lee Caperton at The Fertility Center of New Mexico?
He is very knowledgeable and makes you feel safe. He has good bedside manner. I love the fact that he is very straight forward, I don't like false hope. You get a sense of family from him. Everytime I've gone in, he is very good at asking if I'm okay and if everything is well.
What's one piece of advice would you give a prospective patient of Lee Caperton at The Fertility Center of New Mexico?
He is very straight forward. This is such an important topic and he understands that this isn't the place for sugarcoating.
During treatment, were you treated like a number or a human with Lee Caperton at The Fertility Center of New Mexico?
They treat EVERY patient with respect and they never once make you feel like your less then a woman who can conceive naturally.
Describe your experience with the nursing staff at The Fertility Center of New Mexico.
Everyone is very warm and friendly. I've never once not come across someone there who isn't happy and smiling.
Describe your experience with The Fertility Center of New Mexico.
Everything this great. The clinic is amazingly clean, the staff and doctor's have great communication skills. I truly can't think of a weakness. I've heard some women complain about how they hate going to appointments, but I love going to them.
Describe your experience with your monitoring appointments at The Fertility Center of New Mexico.
They make you feel very comfortable. Their very good at communicating with you the entire time.
Describe the costs associated with your care under Lee Caperton at The Fertility Center of New Mexico.
Surgery cost to remove a wall in my uterus, cost for egg retrieval, cost for genetic testing, appointment cost, lab work, and cost for freezing embryo.
10
Doctor
Lee Caperton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
9
NPS
9
Age 26
Endometriosis
Latinx
Income $50K - $99K
1st of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Great experience overall [with Dr. Lee Caperton]...Made me feel welcome...with my anxiety as this whole process has been difficult. I felt important. I felt like many other women may have a even more difficult issue and they still made my issue that much more important. Communication was key...I felt like a human . He was very kind and was very realistic with me. I can tell he was well aware about endo and fertility cases.
[Nursing staff at The Fertility Center of New Mexico were] Sweet and welcoming. Prepared...500 consultation . 20,000 IVF no meds included...I live in EL PASO so it was far. But they still made it worth all my time. They offer military discounts which is awesome. They made exceptions for me on the weekends. They take their time time explaining everything...Great experience overall . Sweet nurses . Made me feel welcome...with my anxiety as this whole process has been difficult. I felt important. I felt like many other women may have a even more difficult issue and they still made my issue that much more important. Communication was key.
How was your experience with Lee Caperton at The Fertility Center of New Mexico?
Great experience overall . Sweet nurses . Made me feel welcome which him with my anxiety as this whole process has been difficult. I felt important. I felt like many other women may have a even more difficult issue and they still made my issue that much more important. Communication was key.
What's one piece of advice would you give a prospective patient of Lee Caperton at The Fertility Center of New Mexico?
Trust and be honest. Don’t be impatient and let them work their magic.
During treatment, were you treated like a number or a human with Lee Caperton at The Fertility Center of New Mexico?
I felt like a human . He was very kind and was very realistic with me. I can tell he was well aware about endo and fertility cases.
Describe the protocols Lee Caperton used in your cycles at The Fertility Center of New Mexico and their degree of success.
Ultrasound / don’t remember the rest
Describe your experience with the nursing staff at The Fertility Center of New Mexico.
Sweet and welcoming. Prepared.
Describe your experience with The Fertility Center of New Mexico.
I live in EL PASO so it was far. But they still made it worth all my time. They offer military discounts which is awesome. They made exceptions for me on the weekends. They take their time time explaining everything
Describe the costs associated with your care under Lee Caperton at The Fertility Center of New Mexico.
500 consultation . 20,000 IVF no meds included
9
Doctor
Lee Caperton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
The Fertility Center of New Mexico
Albuquerque
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5

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