CNY Fertility Center

7 doctors work here

Rated 8.6
Strongly recommend: 70%Neutral: 18%Don't recommend: 12%8.6
70% strongly recommend
818 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.3
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
6.9
6.9
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,536
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 5 offices

Buffalo
835 Hopkins Rd
Buffalo, NY 14221
Latham
38A Old Sparrowbush Road
Latham, NY 12110
Monroe
924 West Spring Street
Monroe, GA 30655
Rochester
2244 East Avenue
Rochester, NY 14610
Syracuse
195 Intrepid Lane
Syracuse, NY 13205
Show 3 more

818 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 40
4 IVF
Recurrent Pregnancy Loss
European
Income $200K - $499K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I feel so safe with dr.Chang Dr Chang is always so cheerful and positive when I see him. He always takes the time to talk and answer any questions I have. During my transfers we always chat during it and he explains exactly what is happening. I find him to be a very kind dr who is really looking for success with his patients...While I only see dr Chang for retrievals and transfers, I don’t mind as I’d rather he focus on those. I know if anything needs to be reviewed, he does so quickly and efficiently.
Buffalo CNY is fantastic!!!!! During the egg retrievals I was so nervous and emotional in every ultrasound appt and the nurses were lovely. They always explained what was happening in the ultrasounds, pointed out the follicles, even went over the growth...They always get back to me so quickly and take the time to call when I have questions. They really care about their patients and are really rooting for them. The nurses, drs, and staff have created such a safe space and I feel so comfortable with them
How was your experience with Eric Chang at CNY Fertility Center?
My first cycle the protocol was done by the global team(I switched to Buffalo before it started) It was a complete disaster. Dr Chang gave me a custom protocol- for an additional 3 egg retrievals(back to back) every single retrieval got more eggs, more mature eggs, more eggs fertilized, and more embryos. For someone with low amh this really is important It’s because of dr Chang that we ended up with results I could have never imagined He is always positive and cheerful when I see him. He is so busy, but he never acts like he’s in a rush, and he has never rushed through any of my procedures. He always has gotten more eggs than showed on the ultrasound which amazes me! While I only see dr Chang for retrievals and transfers, I don’t mind as I’d rather he focus on those. I know if anything needs to be reviewed, he does so quickly and efficiently. I feel so safe with dr Chang - it’s because of him I know I will finally get my baby.
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Dr Chang is definitely busy, so do not expect to see him at monitoring appts throughout the cycle. If anything needs to be reviewed, he does so quickly and efficiently He is cheerful and positive and we always joke around and laugh during procedures(when I’m awake) I love it personally, and know he does it to keep me calm which I appreciate He is very professional and a fantastic doctor
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
I feel so safe with dr.Chang Dr Chang is always so cheerful and positive when I see him. He always takes the time to talk and answer any questions I have. During my transfers we always chat during it and he explains exactly what is happening. I find him to be a very kind dr who is really looking for success with his patients.
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
For egg retrieval 1 they put me on a mini ivf protocol which did not work at all. It was an extremely low dose of menupur and an average dose of gonal f.(this protocol was done by the travel team not dr Chang). The injection to stop ovulation also had the reverse effect, making my follicles grow very quickly which ended up giving me immature eggs in mature follicles. Dr Chang increased my dosage on menupur and also put me on provera to stop ovulation. Provera was the key as it slowed down my follicle growth. After that, the cycles changed dramatically Omnitrope and LDN started 1 month prior Round 1(75 menupur, 225 gonal f) 6 eggs, 1 mature, 1 embryo Round 2 (225 menupur, 225 gonal f, provera) 9 eggs, 7 mature, 4 embryos Round 3 (225 menupur, 225 gonal f, provera) 11 eggs, 8 mature, 7 embryos Round 4 (225 menupur, 225 gonal f, provera) 15 eggs, 11 mature, 10 embryos Dr Chang knew we were embryo banking and recommended we do back to back retrievals. He said he sees success with that, and I’m proof as every single single did better than the last. For my 2 transfers so far they’ve been medicated cycles. Because my history of recurrent pregnancy loss I’m on a high immune protocol (hybrid between immune 3 and 4 protocol) which I know will bring me success. Dr Chang specifically recommended I add metaforim for example knowing I have a history of miscarriage While we haven’t had success yet, I know we will soon!
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Alexis, Kris, Liz)
Buffalo CNY is fantastic!!!!! During the egg retrievals I was so nervous and emotional in every ultrasound appt and the nurses were lovely. They always explained what was happening in the ultrasounds, pointed out the follicles, even went over the growth (as I had excel tables going to track) They always get back to me so quickly and take the time to call when I have questions. They really care about their patients and are really rooting for them. The nurses, drs, and staff have created such a safe space and I feel so comfortable with them
Describe your experience with CNY Fertility Center.
CNY is a busy clinic, but the Buffalo location always makes time for you. I always came prepared for appts which I think was beneficial and made me feel more in control during a process which is very out of your control They’re also very open to trying different things. My protocols have been more custom and other than round 1 egg retrieval I never felt like I was getting a cookie cutter approach I started off as a global travel patient but decided to switch before our first egg retrieval cycle started as I was so impressed by the Buffalo staff when I came to pick up meds at their location. The location has a warm, cozy feeling and does not feel like a clinic at all. Comfortable furniture, a fireplace, soft lighting - it’s a vibe.
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
I had prepaid for the 2022 rates 995 monitoring (current rates) 3795 egg retrieval (2022 rates, storage included for 1 yr) 695 Frozen embryo transfer (2022 rates) For egg retrievals, meds were between 3500-500 depending on the round and how many days I needed to stim for For transfers, meds were about $500-$1000 as I’m on a high immune protocol (which means intralipids, more $$ drugs)
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr Chang suggested we try a single embryo transfer first which I agreed with. After that, we moved on to two embryos and will continue that approach Dr Chang of course went over the pros and cons to both, but because of my age and amount of embryos I was comfortable with 2.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Nothing major. Once in my monitoring appt the dosage of one med was lower. I questioned it, they noticed the error and corrected it immediately No one is perfect and admin errors can happen. it’s important the patient is aware of their protocol and dosage as well. This is my journey so I will always make sure I’m very informed on my protocol, dosages etc
10
Doctor
Eric Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 31 - 32
2 IVF
Recurrent Pregnancy Loss
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Chang has done all my retrievals and transfers, and each time remembers exactly what my file is - he is so positive, and is really a cheerleader for you!! I only see him for retrievals and transfers because he is so busy...He changed my menopur dose to double for my second retrieval since I got a lot of eggs the first time, but not many mature. He also gives the option of immune protocols which is really helpful...Dr Chang is so kind - he makes you feel comfortable, is always so happy, and tries to make you laugh to lighten the mood a bit....
I can’t say enough about the nurses [at CNY Fertility Center] - they remember you and details about your life, and it honestly seems like a family when you go. When having my miscarriage, the nurses were incredible and so compassionate...the atmosphere is beautiful and calming, you don’t feel like a number, the staff is amazing, it’s so easy to get seen right away if you need blood work or an ultrasound. They are also really fast to respond in the patient portal! Weaknesses - there’s no way to contact the clinic by phone sadly, which would be very helpful!...
How was your experience with Eric Chang at CNY Fertility Center?
Dr Chang has done all my retrievals and transfers, and each time remembers exactly what my file is - he is so positive, and is really a cheerleader for you!! I only see him for retrievals and transfers because he is so busy, but who can blame him, he is helping so many women and it’s amazing!
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Don’t worry about the fact that you won’t see him too much - when you do, he is super thorough, professional, and beyond kind!!
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
Dr Chang is so kind - he makes you feel comfortable, is always so happy, and tries to make you laugh to lighten the mood a bit!!
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
He changed my menopur dose to double for my second retrieval since I got a lot of eggs the first time, but not many mature. He also gives the option of immune protocols which is really helpful!!
Describe your experience with the nursing staff at CNY Fertility Center.
I can’t say enough about the nurses - they remember you and details about your life, and it honestly seems like a family when you go. When having my miscarriage, the nurses were incredible and so compassionate. Alexis is just an amazing human - I remember sitting in the room and she just hugged me while I cried until I felt better. They are honest about treatments and outcomes but also tell you the information in calm way. I cannot say enough about them.
Describe your experience with CNY Fertility Center.
Strengths - the atmosphere is beautiful and calming, you don’t feel like a number, the staff is amazing, it’s so easy to get seen right away if you need blood work or an ultrasound. They are also really fast to respond in the patient portal! Weaknesses - there’s no way to contact the clinic by phone sadly, which would be very helpful!
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
For retrieval, monitoring and transfer, about $8.5k. Medications are covered under my insurance, but if they weren’t covered it would be approx. $10k in med costs. PGT testing is about $2k on top of the IVF/transfer costs.
10
Doctor
Eric Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
0
NPS
0
Age 35
Tubal Blockage
Income $100K - $199K
1st of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Chang did not have any of my medical records/history, yet he was quick to make 2 hasty diagnosis's that I felt were negligent at best. When I hesitated after his recommendation to do IVF, he asked, "Why are you against IVF? Are you Catholic?" Excuse me?? He was condescending when we asked him questions...I received two traumatic and inaccurate diagnosis's during such a fragile and sensitive chapter in my fertility journey. Please stay away from this doctor!!
The [CNY Fertility Center] clinic itself was speedy and efficient. We were able to get testing, results, and appointments very quickly. No problems with the other staffing or support. My only issue lives with Dr. Chang himself, who is their IVF doctor, and therefore I absolutely cannot recommend this clinic under any circumstances...The nurses that we dealt with were very nice, responsive, and compassionate. No complaints.
How was your experience with Eric Chang at CNY Fertility Center?
When describing Dr. Chang, I truly cannot think of anything positive to say about him or his character. This was my first experience with an RE, and he was quick to diagnose me with two conditions that completely blindsighted me. He was condescending, crass, tone deaf, rude, and unprofessional. To make a long story short, I was referred to him by my GYN to have an HSG done. When Dr. Chang entered the room, I disclosed that I have endometriosis but he knew nothing else about my medical history. After inserting the dye, he proclaimed that I had tubal disease due to my endometriosis and distal occlusions on both sides, even though dye was spilling out. As a result, he said that I would need IVF to conceive. This was a shock, considering that during both surgeries to remove my endo, neither doctor said that they saw any problems with my tubes. Dr. Chang also did a blood test for AMH and said that since my results were a 6, that I had PCOS. Another bizarre diagnosis, since he was not interested in doing additional work to see if I met any other criteria. Since I don't have poly cystic ovaries, or hirsuitism, or annovulation, or irregular cycles, this was another blindsighting moment. I went for a second opinion at another clinic 3 months later. They performed another HSG and the results came back normal. They also said that I did not have PCOS. So essentially I received two traumatic and inaccurate diagnosis's during such a fragile and sensitive chapter in my fertility journey. Please stay away from this doctor!!
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Please consider going elsewhere!!
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
I was referred to CNY from my GYN to have an HSG done. Dr. Chang did not have any of my medical records/history, yet he was quick to make 2 hasty diagnosis's that I felt were negligent at best. When I hesitated after his recommendation to do IVF, he asked, "Why are you against IVF? Are you Catholic?" Excuse me?? He was condescending when we asked him questions, and told us he would let us try any type of treatment we wanted, even though he said I had distal occlusions in my tubes. This is no way to treat a human with compassion.
Describe your experience with the nursing staff at CNY Fertility Center.
The nurses that we dealt with were very nice, responsive, and compassionate. No complaints.
Describe your experience with CNY Fertility Center.
The clinic itself was speedy and efficient. We were able to get testing, results, and appointments very quickly. No problems with the other staffing or support. My only issue lives with Dr. Chang himself, who is their IVF doctor, and therefore I absolutely cannot recommend this clinic under any circumstances.
0
Doctor
Eric Chang
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
8
NPS
8
Age 37
2 IVF
2 Embryo Freezing
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Business Executive
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
My experience with Dr. Chang so far - middle of second cycle has been good. He is funny, trust his recommendations and know he has a lot of experience. The only negatives...he never remembers much about me and our case...Very knowledgable and has a lot of experience. Trust his recommendations and that he truly wants to help us have a family.
The Buffalo clinic is wonderul. CNY overall as a company is a bit scattered and can be quite frustrating to work with, especially until you start your cycle with a local office...The only other thing that i have found frustrating is that there is zero consistency across the practice. You could talk to 5 different dr's, nurses and get 5 different opinions or recommendations on protocols, etc.
How was your experience with Eric Chang at CNY Fertility Center?
Dr Chang as a doctor is great. Pro's- Very knowledgable and has a lot of experience. Trust his recommendations and that he truly wants to help us have a family. He's quirky and funny and will make time for small talk if he can. The negatives - if you have a consult time set, expect to wait all day for a call. I dont mind if he cannot make the time, I just think they can do a better job communicating that he will be late and help provide patients a window that is realistic for him to call so we arent waiting around all day. Another neg is that I think he sees SO many women, I dont think he ever remembers me or our case and have to refresh him on everything every time I talk to him.
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Expect to wait for your consult and dont get upset. You just have to go in knowing you may wait all day for him to call bc he is helping and seeing so many women. The consult will go well and he's a grast doctor.
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
My experience with Dr. Chang so far - middle of second cycle has been good. He is funny, trust his recommendations and know he has a lot of experience. The only negatives if it is one I would say are that he sees so many people anytime I talk to him or have a consult, he never remembers much about me and our case but I don't know that I can fault him as he is trying to help literally hundreds of women have a family. He is also VERY late to consults, but it is what it is. Overall pleased with dr chang and the buffalo practice!
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
Dr. Chang is changing my protocol from round one to two - bieth control for a month to help minimize cysts and allow more synchronus growth of follicles. Also doubling menopur dosage in an effort to get more eggs and pgt normals next cycle. Too early to say for results.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: After my second appt I was assigned to Melissa - she is fantastic!)
The nursing staff is all wonderful. Very warm & welcoming. Melissa in particular is wonderful, and I think her name was Katie day of retrieval was wondeful as well. Some nurses are better at ultrasounds than others.
Describe your experience with CNY Fertility Center.
The Buffalo clinic is wonderul. CNY overall as a company is a bit scattered and can be quite frustrating to work with, especially until you start your cycle with a local office. Its almost impossible to connect to a local facility and the general nursing clinical line is not great..some friendly, but most always sound annoyed when you are calling and can't get you off the phone soon enough. There is not great communication after the initial consult - you're left having to research and find out a lot of information for yourself. You definitely need to be your own advocate with CNY. For me its worth it though as they are trying to help women by the masses even though it feels like a puppy mill sometimes. The only other thing that i have found frustrating is that there is zero consistency across the practice. You could talk to 5 different dr's, nurses and get 5 different opinions or recommendations on protocols, etc. Everything from their facebook lives, instagram, kiltz, to the local practice. It can definitely be frustrating!
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
CNY IVF cycle- incl. Retrieval, anesthesia, etc. 3995. 995 for in house labs/monitoring. Transfer + monitoring during transf. Cycle - 1800. Est.. med costs outside clinic range from $3-8k. Pgt testing- 300 per embryo, plus 300/ea to cny for biopsy. And 250 courier fee. Total cycle cost est. 14k
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
NA have not transferred yet.
What specific things went wrong at CNY Fertility Center?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Not "wrong" - the doctors all just provide conflicting recommendations as previously noted. Can be super frustrating.
8
Doctor
Eric Chang
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
PCOS
Tubal Blockage
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kiltz] was so friendly and outgoing. He made me and my husband very comfortable during our retrieval. He did two of my transfers and always made me laugh during them. He made sure all of our questions were always answered and we never left confused or questioning the next steps...Our retrieval protocol was very basic I believe. We did ten days of stims with ultrasound every few days. We triggered with Ovidrel and did our retrieval and fresh transfer...
The entire clinic [CNY Fertility Center] was amazing. They were there for me every step of the way. I miscarried my first transfer and they always checked on me to see how I was doing. His nurse practitioner called me from home during her own health crisis to make sure my protocol was correct for our next transfers to get the best possible outcome...Any questions I had they were quick to get back to me. If I ever had any problems they would bring me right in to get looked at...
How was your experience with Robert Kiltz at CNY Fertility Center?
He was so friendly and outgoing. He made me and my husband very comfortable during our retrieval. He did two of my transfers and always made me laugh during them. He made sure all of our questions were always answered and we never left confused or questioning the next steps.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be patient. He's worth the wait.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
The entire clinic was amazing. They were there for me every step of the way. I miscarried my first transfer and they always checked on me to see how I was doing. His nurse practitioner called me from home during her own health crisis to make sure my protocol was correct for our next transfers to get the best possible outcome.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Our retrieval protocol was very basic I believe. We did ten days of stims with ultrasound every few days. We triggered with Ovidrel and did our retrieval and fresh transfer. I miscarried. They changed my protocol to an immune protocol because of the miscarriage. That transfer failed. Then changed it back to a basic one for my third transfer which resulted in my son.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: I believe her name was Donna.)
The nurse was amazing. They all were so nice and caring. Any questions I had they were quick to get back to me. If I ever had any problems they would bring me right in to get looked at.
Describe your experience with CNY Fertility Center.
The clinic is very clean. It's like going to a spa. It's amazing. They sometimes are very busy and it's a little bit of a wait but they are worth it and I wouldn't go anywhere else. You have to stay on top of the billing if you see them at a location other than Syracuse. I've had to have my insurance correct most bills due to my insurance having a glitch with it having kiltz as both in and out of network and the way claims are sent to them.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
The cost was allot lower then I expected. In total we paid around 5k between the ivf and transfers. We didn't have any coverage for IVF but my insurance did cover the monitoring
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We did two transfers of one embryo. The first I miscarried. The second didn't take. Knowing I had two lower quality embryos left. And it being a three hour drive each transfer. I asked that we transfer our last two together and they were willing to do that because if the two previous transfer results. That third transfer ended up resulting in my son.
10
Doctor
Robert Kiltz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
8
Age 32
1 IVF
Unexplained
European
Income $100K - $199K
Teacher
3rd of 3 Docs
5 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr Cheng took a lot of time to answer each and every question I had. I was very vocal about my feelings surrounding the upcoming FET with the embryos we had. His explanations and humor helped me feel better and more confident...I also had a new plan that I fully understood because he took the time and effort to explain each adjustment in the new protocol...Dr Chang is clearly knowledgable and cares a lot about his patients. Once he's invested in your treatment, you can rest assured that you're in good hands. He is arguably one of the more aggressive doctors at CNY in terms of what he is willing to do and the things he is willing to try.
CNY is huge and handles an extremely high volume of patients. Nurses and doctors are often juggling hundreds upon hundreds of inquiries, portal messages, phone calls, office appointments, etc. Balls inevitably get dropped, information inevitably gets lost in translation, and that can be frustrating. You really have to stay on top of your own treatment plan. I think having a good working knowledge of at least the basics of IVF would be extremely beneficial.
How was your experience with Eric Chang at CNY Fertility Center?
I first spoke to Dr Chang after our first IVF cycle and subsequent 3 transfers of 4 embryos failed. Needless to say, I was not in a great place emotionally or mentally. Dr Chang reviewed my first cycle's retrieval protocol and FET protocol and identified some areas he thought may have caused our problems. He was extremely kind and seemed extremely confident that he could help me. I began that phone call in a complete state of devastation and panic and ended it feeling reassured and slightly vindicated... I also had a new plan that I fully understood because he took the time and effort to explain each adjustment in the new protocol. He also instructed me to make sure that during my retrieval cycle, all monitoring updates would be handled by him personally to make sure everyone stuck to his specific protocol. The reassurance that he was personally handling things, even though I was not monitoring in Buffalo or retrieving there was a godsend during that very scary time. We ultimately got 16 eggs, 13 of which were mature... all 13 fertalized and 10 became 5, 6, or 7 day embryos. (The previous cycle I had 11 eggs, only 5 mature, 4 fertilized and were frozen early at day 3.) Grading of the embryos became a concern of mine as ours were almost all "fair". I was able to get a tele appointment with Dr Chang quickly and he, once again, was able to patiently and kindly explain why he still felt confident in those embryos and went through the FET protocol and broke down all of my options. His confidence and reassurance was extremely valued and appreciated. Dr Chang is clearly knowledgable and cares a lot about his patients. Once he's invested in your treatment, you can rest assured that you're in good hands. He is arguably one of the more aggressive doctors at CNY in terms of what he is willing to do and the things he is willing to try. I really liked that he was able to explain everything in a relatively simple manner so that I fully understood his reasoning for all med or protocol changes. He does have a very funny sense of humor which I personally felt helped in such an awkward and relatively anxiety filled time. I also feel that he is very much to the point and will bluntly state his thoughts on things... something I also appreciated.
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Don't be afraid to say exactly what you're thinking or feeling about your treatment. He was the only doctor I spoke to that didn't just repeat the same go-to information to placate me. He not only acknowledged that I was audibly upset or nervous, he took steps to get to the root of what was causing those negative feelings so that he could give me the information and confidence I needed to move forward.
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
Dr Cheng took a lot of time to answer each and every question I had. I was very vocal about my feelings surrounding the upcoming FET with the embryos we had. His explanations and humor helped me feel better and more confident.
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
Dr Chang believed that the biggest issues with my first cycle were a dominant follicle and timing the retrieval. He basically came right out and said that he felt they sent me for retrieval too early and that's why my maturity rate was so poor. To address these issues, he recommended a full cycle on hormonal birth control (even though CNY doesn't seem to like to do this) and personally handled my monitoring. I ended up doing 12 days of injections vs 9 the first time. The birth control helped my eggs grow more evenly and the prolonged stim time helped me get more mature eggs than I had in my previous cycle. He also switched me from Lh-HCG to Menopur (this was orignally a suggestion of Dr. Ditkoff) solely because they both believed some patients respond better to one drug over the other.
Describe your experience with the nursing staff at CNY Fertility Center.
I actually worked primarily with the travel team nurses, the nurses at my monitoring center (CNY Atlanta), and the ones at CNY Albany. Buffalo was not available for retrievals at the time I did my cycle unfortunately. CNY's nursing team is overwhelmingly great.
Describe your experience with CNY Fertility Center.
CNY is huge and handles an extremely high volume of patients. Nurses and doctors are often juggling hundreds upon hundreds of inquiries, portal messages, phone calls, office appointments, etc. Balls inevitably get dropped, information inevitably gets lost in translation, and that can be frustrating. You really have to stay on top of your own treatment plan. I think having a good working knowledge of at least the basics of IVF would be extremely beneficial.
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr Chang recommended a single embroy transfer as I had never done an FET with a day 5 embryo. However he did say that he would be willing to consider letting me transfer two if the first single transfer failed.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
10
Doctor
Eric Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
2022, Unknown Success
NPS
7
NPS
7
Age 36
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Chang is kind and likes to joke, which helps keep the mood light. He didn't have a lot of suggestions on what to change after our first transfer of 2 embryos failed. We still do not know why nothing is working for us...He is receptive to your own ideas regarding treatment...He suggested two the first time. We then had three left and I wanted to transfer all. He was receptive to this and allowed it.
Beautiful clinic [CNY Fertility Center]. Clean. Pharmacists are very helpful. Everyone is polite. Nurses organizing your protocol for travel patients aren't always on the same page. Follow up phone call with provider was not helpful: limited to 30 minutes, provider wasn't familiar with my case, had no real suggestions or changes
How was your experience with Eric Chang at CNY Fertility Center?
Dr Chang is kind and likes to joke, which helps keep the mood light. He didn't have a lot of suggestions on what to change after our first transfer of 2 embryos failed. We still do not know why nothing is working for us
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
He is receptive to your own ideas regarding treatment
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
Dr Chang is kind and keeps the mood light
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
We tried histamine protocol, lipid infusion, lovenox/asa, and nivestym. Along with prednisone and doubled PIO to 2cc for the second transfer. The HCG wash did not help with the first transfer here (second overall)
Describe your experience with the nursing staff at CNY Fertility Center.
Nurses were great overall. Some of them rushed me after retrieval.
Describe your experience with CNY Fertility Center.
Beautiful clinic. Clean. Pharmacists are very helpful. Everyone is polite. Nurses organizing your protocol for travel patients aren't always on the same page. Follow up phone call with provider was not helpful: limited to 30 minutes, provider wasn't familiar with my case, had no real suggestions or changes
Describe your experience with your monitoring appointments at CNY Fertility Center.
outside monitoring, travel patient
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
$4000 for retrieval, $5000 for meds, $900 for transfer, $4000 monitoring and labs at outside facility per cycle
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He suggested two the first time. We then had three left and I wanted to transfer all. He was receptive to this and allowed it.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Not everyone is on the same page with course of treatment because so many different people are involved. I am a travel patient.
7
Doctor
Eric Chang
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unknown Success
NPS
7
NPS
8
Age 35
1 IVF
Anovulation
PCOS
European
Income $50K - $99K
3rd of 3 Docs
3 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Chang did my egg retrieval. I'm sure that's really routine for him, but it's a big moment for patients. He was very business oriented which was fine. When we saw him again later that year for FET, he introduced himself as if we had never met...He did seem concerned about me after the egg retrieval and gave my husband instructions about caring for me on the way home.
Being a travel patient [at CNY Fertility Center] is hard. Being charged extra to have the monumental task of coordinating your Bloodwork and ultrasounds on top of it isn't right. Asking for help finding a monitoring clinic and being referred to the locator on CNYs website that has nothing in your area and figuring it out on your own isn't a mark of good care. The strengths are their patient portal and competitive prices.
How was your experience with Eric Chang at CNY Fertility Center?
I didn't have much interaction with him. What interaction I did have was straight forward and clear. However, I felt like just another task in his busy day. He did seem concerned about me after the egg retrieval and gave my husband instructions about caring for me on the way home.
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Expect more task orientation then warm fuzzy feelings
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
Dr Chang did my egg retrieval. I'm sure that's really routine for him, but it's a big moment for patients. He was very business oriented which was fine. When we saw him again later that year for FET, he introduced himself as if we had never met.
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
I didn't have any communication with Dr Chang about my treatment, the nurses handled it completely.
Describe your experience with the nursing staff at CNY Fertility Center.
I never remember talking with one nurse more then once but they were always knowledgeable and had access to my chart. My questions were answered. The only question I asked repeatedly and never got an answer to (despite them saying they would look into it) was a referral for acupuncture in Buffalo.
Describe your experience with CNY Fertility Center.
Being a travel patient is hard. Being charged extra to have the monumental task of coordinating your Bloodwork and ultrasounds on top of it isn't right. Asking for help finding a monitoring clinic and being referred to the locator on CNYs website that has nothing in your area and figuring it out on your own isn't a mark of good care. The strengths are their patient portal and competitive prices.
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
Very competitive prices
What specific things went wrong at CNY Fertility Center?
  • Failed to order appropriate test
7
Doctor
Eric Chang
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
4 of 5
8
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
8
NPS
8
Age 30
1 IVF
Endometriosis
Male Factor
Poor Egg Quality
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
[Dr. Eric Chang] was very easy to talk to. He explained everything that I had to go through very well. He was willing to try to get to the root of the issue. Very friendly and talkative. Gave me some hope. Made me feel comfortable though retrieval and transfers...Took his time to explains everything. Nice bedside manners...
The clinic [CNY Fertility Center] is beautiful, the staff is responsive and friendly. I had to drive 4 hours each way for appointments. They made sure we were comfortable since they knew we had a long drive both ways...[nurses were] Very kind and understanding. Made sure we were comfortable each visit. Always got back to us in a timely manner...IVF was $4000 Lab work and ultrasound was $1200 Transfer was $995 Medicine was $200
How was your experience with Eric Chang at CNY Fertility Center?
Dr Chang was very easy to talk to. He explained everything that I had to go through very well. He was willing to try to get to the root of the issue. Very friendly and talkative. Gave me some hope. Made me feel comfortable though retrieval and transfers
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Make sure to ask questions if you aren’t 100% sure. Don’t waste time on doctors that you have no trust in.
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
Took his time to explains everything. Nice bedside manners
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
Had surgery prior to remove endometriosis/endometrioma. Started to stim the month after only to find out the endometrioma came back. I was on Gonal f 300 IU once a day, Menopur 150 IU once a day, Letrozle 10mg once a day, LDN 4.5mg once a day, Prednisone 5mg twice a day, Cetrotide 0.25mg once a day, Prograf 0.5mg twice a day, Estrace 2mg twice a day, Endometrim 100mg twice a day, Progesterone in oil 50mg once a day. Only collected three eggs in which two became embryos. He decided to do a fresh transfer that failed. We needed up doing a frozen two months after with our last embryo and it failed as well
Describe your experience with the nursing staff at CNY Fertility Center.
Very kind and understanding. Made sure we were comfortable each visit. Always got back to us in a timely manner.
Describe your experience with CNY Fertility Center.
I don’t have anything negative to say. The clinic is beautiful, the staff is responsive and friendly. I had to drive 4 hours each way for appointments. They made sure we were comfortable since they knew we had a long drive both ways.
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
IVF was $4000 Lab work and ultrasound was $1200 Transfer was $995 Medicine was $200
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/a
8
Doctor
Eric Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
8
NPS
7
Age 36
1 IVF
Uterine Fibroids
Recurrent Pregnancy Loss
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Chang did my egg retrieval and my hysteroscopy D&C. After my second miscarriage I had the hysteroscopy to see if there was anything we missed. Turns out there was. He went through all the results and really made me feel optimistic with the future plans of our journey...Dr Chang was very against transferring 2 at a time because of the risk of multiples. If you're in the fence about having a reduction performed if needed, he really cautions against
Love the [CNY Fertility Center] nursing staff. They have been extremely supportive through the ups and downs of our treatment. They were all absolutely incredible while I was in the office miscarrying...Cny is known for their affordable IVF for people who don't have insurance coverage...They're supportive and caring. I've even had the NP Kris check up on me on a weekend...Dr Chang took extra time to throughly explain everything to me. Him and his staff are incredible.
How was your experience with Eric Chang at CNY Fertility Center?
Dr Chang did my egg retrieval and my hysteroscopy D&C. After my second miscarriage I had the hysteroscopy to see if there was anything we missed. Turns out there was. He went through all the results and really made me feel optimistic with the future plans of our journey.
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Make sure to write down all your questions ahead of time.
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
Dr Chang took extra time to throughly explain everything to me. Him and his staff are incredible.
Describe your experience with the nursing staff at CNY Fertility Center.
Love the nursing staff. They have been extremely supportive through the ups and downs of our treatment. They were all absolutely incredible while I was in the office miscarrying.
Describe your experience with CNY Fertility Center.
The Woman at the front desk is an absolute idiot and breaks hipaa ALL THE TIME. I've heard her state people last names, dates of birth, reasons they're being seen out in the open for people to hear. Everyone else at the clinic is lovely. They're supportive and caring. I've even had the NP Kris check up on me on a weekend
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
Cny is known for their affordable IVF for people who don't have insurance coverage
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr Chang was very against transferring 2 at a time because of the risk of multiples. If you're in the fence about having a reduction performed if needed, he really cautions against
8
Doctor
Eric Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
5
NPS
4
Age 42
1 IVF
Tubal Blockage
Native American
Income $0 - $49K
3rd of 3 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I only talked to him [Dr. Eric Chang] on the phone never in person and only once...was very nice but was feeling like I was being rushed off the phone when I asked questions...He wasn't the one to do my transfer or anything...Would have been nice to get dictors feedback at each visit...don't remember which meds it was but he upped them also suggested to do a scratch and or hcg wash
This clinic [CNY Fertility Center] gets you in and out . As far as patient notes they need to read or scan threw the notes before hand. Another weakness is you never see the doctor at all. It's hard to reach anyone in billing...Need to read patients notes before entering room . Need to explain meds better. But they were nice...Was told my med protocol would be uploaded and wasn't I called and they uploaded it rite away.
How was your experience with Eric Chang at CNY Fertility Center?
I only talked to him on the phone never in person and only once . He adjusted my meds from previous failed IVF and was very hopeful it would work . He was very nice but was feeling like I was being rushed off the phone when I asked questions. Like I said I never met him . He wasn't the one to do my transfer or anything.
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Ask alot if questions
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
Never really met the doctor. Was made feel like this because half the times the nurses had no idea why I was there and would have it wrong most times. Would have been nice to get dictors feedback at each visit.
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
I don't remember which meds it was but he upped them also suggested to do a scratch and or hcg wash .
Describe your experience with the nursing staff at CNY Fertility Center.
Need to read patients notes before entering room . Need to explain meds better. But they were nice .
Describe your experience with CNY Fertility Center.
This clinic gets you in and out . As far as patient notes they need to read or scan threw the notes before hand. Another weakness is you never see the doctor at all. It's hard to reach anyone in billing .
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
It was for IVF about 4500 and meds about 5500
What specific things went wrong at CNY Fertility Center?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at CNY Fertility Center.
Was told my med protocol would be uploaded and wasn't I called and they uploaded it rite away.
5
Doctor
Eric Chang
NPS
Humanity
2 of 5
Communication
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
1 of 5
4
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
9
NPS
10
Age 39
1 IVF
1 Embryo Freezing
Black or African-American
Income $50K - $99K
Nurse or HC Services
5th of 5 Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I thought that he [Dr. Michael Grossman] was very good. I only had him so far for my retrieval. I still have yet to have my FET. I was told to make sure that I ask the questions to be answered because he does not volunteer information. So if any one does see him, make sure you ask your questions before you go under anesthesia...I had a really good NP or PA who was able to help me dig deep into the rationale behind all the meds and the other meds that I was taking that I thought had nothing to do with my actually treatment.
I think that this clinic system [CNY Fertility Center] is busy. I expected to be treated well, and I was, but I will always compare my experience to how I was treated in Barbados...The files are open to all the providers and they consult each other on these cases. The protocol was different for me based on the other facilities I had gone to. I had a really good NP or PA who was able to help me dig deep into the rationale behind all the meds and the other meds that I was taking that I thought had nothing to do with my actually treatment. The biggest thing with this clinic (and all the ones I have encountered except Barbados) is communication.
How was your experience with Michael Grossman at CNY Fertility Center?
I thought that he was very good. I only had him so far for my retrieval. I still have yet to have my FET. I was told to make sure that I ask the questions to be answered because he does not volunteer information. So if any one does see him, make sure you ask your questions before you go under anesthesia.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask all the questions you feel you need answered. Also make sure to use the portal.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
I think that this clinic system is busy. I expected to be treated well, and I was, but I will always compare my experience to how I was treated in Barbados. Overall I was still happy with the treatment at CNY in Albany/Lantham
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
CNY works as a system overall. The files are open to all the providers and they consult each other on these cases. The protocol was different for me based on the other facilities I had gone to. I had a really good NP or PA who was able to help me dig deep into the rationale behind all the meds and the other meds that I was taking that I thought had nothing to do with my actually treatment. The biggest thing with this clinic (and all the ones I have encountered except Barbados) is communication.
Describe your experience with the nursing staff at CNY Fertility Center.
Overall I was very happy with the staff. The clinic system does not have a primary patient coordinator. Since this is a remote treatment situation for me, communication through the portal and phone calls. It has been difficult getting somethings explained in detail until you actually call and explain what you need. in my case it was my medication and supplement list.
Describe your experience with CNY Fertility Center.
The one in Albany, Beautiful! a log cabin feel. Then they gave me a plush warm rob and the setting is no where near a hospital feel. I was very pleased with this and it made me feel really comfortable and at ease.
Describe your experience with your monitoring appointments at CNY Fertility Center.
I have to go to a local facility (Texas Children's Pavilion for Women) and do remote monitoring.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
This clinic is the cheapest clinic for the basics in America.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
My understanding is that Dr. G will do what the pt wishes in reason but prefers to do 1. The NP explained the rational further for me and all the reasons for me, at my age, should have 1 at a time for FET.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
I went to ATL remote clinic to get plasma replacement and wanted to make sure my partner would be able to get his sperm sample done at the same appointment, ( he was not going to be able to come to NY with me.) They had him scheduled for lab in ATL, but not the donation. It was an easy fix, but it was not scheduled as requested.
9
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
CNY Fertility Center
Latham
NPS
Operations
5 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
8
NPS
9
Age 34 - 35
2 IVF
Endometriosis
Unexplained
European
Income $50K - $99K
2nd of 3 Docs
2 IUI With Other Docs
Neutral
Strongly Recommends
Successful
[Dr. Grossman is] big on the autoimmune protocol, which was great for me because I have Hashimotos. So they had me on things like low dose naltrexone and prednisone, through our egg retrievals and transfer. They also had me on prograf and lovenox for our frozen embryo transfer, on top of the normal meds...made sure we never had any questions before any procedure. He was nice and straight forward. He was our doctor for our two egg retrievals and one frozen embryo transfer. Procedures were quick but went well.
The advice I’d give all CNY patients is to be your own advocate and join the CNY fb group. Because CNY is a low cost clinic, they don’t hold your hand through every step. The doctors, like Dr Grossman, are available for consults but, for the most part, they just perform the main procedures and leave the rest to the nurses...As a travel patient, we dealt mostly with the nurses on the travel team. They were all wonderful and got back to us quickly. They answered all our questions in a timely manner and were very organized.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr Grossman made sure we never had any questions before any procedure. He was nice and straight forward. He was our doctor for our two egg retrievals and one frozen embryo transfer. Procedures were quick but went well.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
The advice I’d give all CNY patients is to be your own advocate and join the CNY fb group. Because CNY is a low cost clinic, they don’t hold your hand through every step. The doctors, like Dr Grossman, are available for consults but, for the most part, they just perform the main procedures and leave the rest to the nurses.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr Grossman
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Dr Grossman and CNY are big on the autoimmune protocol, which was great for me because I have Hashimotos. So they had me on things like low dose naltrexone and prednisone, through our egg retrievals and transfer. They also had me on prograf and lovenox for our frozen embryo transfer, on top of the normal meds.
Describe your experience with the nursing staff at CNY Fertility Center.
As a travel patient, we dealt mostly with the nurses on the travel team. They were all wonderful and got back to us quickly. They answered all our questions in a timely manner and were very organized.
Describe your experience with CNY Fertility Center.
We loved our experience with CNY but it’s not for everyone. They don’t hold your hand, so you really have to be your own advocate and do your own research. But their treatment is up to par with the first fertility clinic we saw, which was three times the price of CNY.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
An IVF cycle is $3,900 plus $450 for a frozen transfer, plus monitoring. But we were travel patients and monitored in our home town.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
If you’ve done PGS testing on your embryos then CNY typically will only transfer 1 embryo at a time.
8
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
CNY Fertility Center
Latham
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 30
1 IVF
European
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I can't speak much to my experience with Dr. Grossman, mostly because I never met him. I only spoke with him twice, once for my initial consult before starting my cycle, and once after my egg retrieval which went poorly...Both times he honestly didn't have much to say. It felt like our conversations were directed by me and my questions rather than him offering any information or thoughts. He only gives what you ask for and even then it's not much.
CNY is a busy clinic, with a high volume of patients. It appears as though the only way they can handle it all is to streamline treatment. You often feel like you are just a little cog in a big wheel churning around you...The only strength is that it's affordable...things are dirty, staff seem miserable, and the doctors are MIA. Dr. Kiltz heavily pushes his keto diet (to all patients regardless of their specific issues) which he's modified for fertility and quotes ZERO research around it.
How was your experience with Michael Grossman at CNY Fertility Center?
I can't speak much to my experience with Dr. Grossman, mostly because I never met him. I only spoke with him twice, once for my initial consult before starting my cycle, and once after my egg retrieval which went poorly due to only resulting in one poor quality embryo (after having 12 follicles retrieved), to discuss next steps and review things. Both times he honestly didn't have much to say. It felt like our conversations were directed by me and my questions rather than him offering any information or thoughts. He only gives what you ask for and even then it's not much.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Don't expect much, you're your only advocate, so don't rely on him to advise you or provide you with much information.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
I never actually met Dr. Grossman. CNY is a busy clinic, with a high volume of patients. It appears as though the only way they can handle it all is to streamline treatment. You often feel like you are just a little cog in a big wheel churning around you. I traveled from out of state, and had all consults and meetings with my Dr. prior to my cycle through the phone, and once I arrived it wasn't until I had my retrieval that I actually saw a Dr at all (and I did all my monitoring there). Even then, it was a different RE than the one I'd been working with.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Stimulation via 300 IU Gonal F, 150 IU Menopur, 4.5 mg LDN daily until trigger, adding in .25 mg Cetrotide in the morning on cycle day 9 continuing until trigger. Triggered with Lupron. I did well on these meds, no big side effects, had 14 follicles and retrieved 12. I had done a mini stim cycle with a different clinic before coming to CNY and didn't get many eggs, so this was a more typical level of higher stimulation and I did better with it. However it clearly didn't matter since I only ended up with one 6cc embryo.
Describe your experience with the nursing staff at CNY Fertility Center.
Ok, so one thing to note here is that I was getting treatment during the start of Covid-19 hitting NY. Things changed quickly, and while everything around us was shutting down, the clinic stayed open to finish out patients who were mid-cycle (me). That may have affected things. My experience of the nurses was that they were busy, unhappy, stressed out, and stretched thin. Never very friendly, you're always meeting with someone different, and they didn't seem very professional either. One left the room at one point because she couldn't find our consent on her computer, and went to go ask about it. She left the room with her computer open and pointed at us, and we were actually able to see our consent file right there by searching ourselves. That lack of professionalism was appalling to say the least. Not only was she unable to find something staring right at her, but she left patients in the room with her computer open with access to confidential files. Yikes. Also, the clinic felt pretty dirty. Not sure if that's on the nursing staff, but it was unsettling especially given the virus.
Describe your experience with CNY Fertility Center.
The only strength is that it's affordable. That's why I went here. I have no coverage, and that leaves me with options like this one. The weaknesses are that it's seeing a high volume of patients, and therefor we're all just numbers. You see a different person every time, appointments are in and out before you have a chance to remember what questions to ask, sometimes they don't even take time to review your meds with you, things are dirty, staff seem miserable, and the doctors are MIA. Dr. Kiltz heavily pushes his keto diet (to all patients regardless of their specific issues) which he's modified for fertility and quotes ZERO research around it. He also promotes CBD products with ZERO research or information available on CNY's website as to how its helpful vs. harmful. It feels very much like CNY is a wellness brand vs. and actual medical facility.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
3900 for a cycle not including meds (those were another 3500) this was without insurance.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Their protocol is to only transfer one, unless it's a special scenario or they are pushed by the patient.
0
Doctor
Michael Grossman
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
3 of 5
0
Clinic
CNY Fertility Center
Latham
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
8
NPS
10
Age 43
Donor Eggs
Unexplained
European
Income $100K - $199K
Sales Representative
3rd of 3 Docs
IVF With Other Docs
Neutral
Strongly Recommends
Unsuccessful
I didn’t have tons of interaction w him [Dr. Michael Grossman] other than the FET, but he was a kind, efficient doctor and professional. I had a different protocol this time around, which felt encouraging to me to try something different as we hadn’t had much success at this point...Just be willing to ask questions and go after the information that you need. CNY is a busy place, so you need to make sure you’re clear on everything.
The staff at CNY are very friendly. You do have to ask for help if you want it - they don’t hand hold unless you request it...Super affordable compared to other places, and great financing options. Their pricing is the only reason I am able to move forward. ...Just be willing to ask questions and go after the information that you need. CNY is a busy place, so you need to make sure you’re clear on everything...Also pay attention to the protocols so nothing gets missed. I had drugs ordered that I wasn’t given instructions for, which was an oversight.
How was your experience with Michael Grossman at CNY Fertility Center?
I didn’t have tons of interaction w him other than the FET, but he was a kind, efficient doctor and professional. I had a different protocol this time around, which felt encouraging to me to try something different as we hadn’t had much success at this point.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Just be willing to ask questions and go after the information that you need. CNY is a busy place, so you need to make sure you’re clear on everything.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
The staff at CNY are very friendly. You do have to ask for help if you want it - they don’t hand hold unless you request it.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I am on an immune system protocol for previous miscarriage and some Other supportive measures, which included steroids, intralipids, and HCG boosters. I don’t recommend the boosters as it makes results confusing. I’d prefer to try the HCG wash instead.
Describe your experience with the nursing staff at CNY Fertility Center.
There were a few things that got dropped - I wasn’t notified that the HCG wash and intralipids needed to be done the day prior to transfer. Other than that, they were responsive and helpful.
Describe your experience with CNY Fertility Center.
This is a high volume center, so be sure you ask lots of questions and advocate for yourself so you get what you need. Also pay attention to the protocols so nothing gets missed. I had drugs ordered that I wasn’t given instructions for, which was an oversight.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Super affordable compared to other places, and great financing options. Their pricing is the only reason I am able to move forward.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We didn’t do genetic testing, so my preference moving forward is 2 embryos for an FET.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
Nothing major, but I had meds ordered that were supposed to be administered the day before. The problem is I flew in for treatment and it was impossible to change things around last minute to do so. However, we found a workaround, so it worked out in the end.
8
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
10
Clinic
CNY Fertility Center
Latham
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
9
NPS
10
Age 35
1 IVF
Unexplained
European
Ashkenazi Jewish
Income $0 - $49K
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Grossman] was very open to listening to us...Learning everything possible about our unique needs and was open to the things we brought to him. He was willing to look at treatments that we brought to him that might improve our chances and even willing to modify our treatments based on the information when he found merits to the info...He was straight forward with us and didn't try to sugarcoat things....
they [nurses at CNY Fertility Center] go out of their way when you tell them what you need/want...they are respectful of your knowledge about your situation and are open to exploring new or different treatments that you might bring. they have a great online presence and lots of information available to everyone not just their patients including the doctors doing live talks online with anyone interested to ask questions or discuss certain topics...
How was your experience with Michael Grossman at CNY Fertility Center?
He was very open to listening to us. He was respectful of the fact that this was extremely important for us and that we put in a lot of time Learning everything possible about our unique needs and was open to the things we brought to him. He was willing to look at treatments that we brought to him that might improve our chances and even willing to modify our treatments based on the information when he found merits to the info. This was huge many doctors would never listen to a patient in this was and respect their Medical knowledge almost as an equal. He was straight forward with us and didn't try to sugarcoat things when we told him we preferred not to have that kind of communication. He had no issues with the fact we are LGBTQ and he also didn't make assumptions about what we were Looking for in our treatment or who would be the carrier etc. overall it was a good experience and he is great at giving you what you ask for so long as you can express your needs he was happy to meet them.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
the one piece of advice is to be a self advocate and tell them what you want and need if you do that you'll have a good experience.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
cny is great for people who can express their needs and/or do their own Research and know what they want. At every turn CNY and the doctor went above and beyond when I told them what I needed. they never charged me extra money for any of the extra time and things that we asked for (and there were a lot of things like getting KNOWN Donor sperm from a Sperm bank that required extra paperwork and time for them, setting up our cycle to share our eggs with another couple to cover our own costs and they handled everything that would have cost the other couple way more then the $9,000 split cycle/donor cycle cost at another place like legal paperwork, answering a million questions, giving us updates on the Development of Embryos, giving us pictures of embryos...) The doctor was knowledgeable but was happy to listen to you and respect your decision. the doctors also were very understanding that this was extremely important for us and that lots of us spend large amounts of time doing extensive research on our diagnosis or treatment and they are always willing to listen to what you have found and are open to trying new treatment options that you bring to them after they look at it themselves. this for us was amazing we have talked to fertility doctors all over and most are not usually truly respectful of the knowledge that a patient brings to the table and often they are not willing to even look into anything that someone brings them that they aren't familiar with so having a doctor who was not only respectful of it but sincerely interested and willing to look into and even try new things was great.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
we had a initial retrieval with a different doctor and dr. Grossman learned from that retrieval and slightly increased our gonna-F does and extended our stimms by a few Days to get more mature eggs even if that means that we might have stimulated past our lead follicle. he explained very clearly the benefit vs risk of potentially stimulating past the lead follicle and gave us the choice allowed us to feel in more control. it seems to have been more effective as if we would have done retrieval at the standard time about 1/3 of our follicles still would have been under 10mm
Describe your experience with the nursing staff at CNY Fertility Center.
Again they go out of their way when you tell them what you need/want. Wonderful people all around was our experience. of course you have to have reasonable expectations like if you're not in a emergency situation you should expect that it might take a day to get back to you but they always get back to you and they actually find the answers for whatever you need even if they don't know they find out.
Describe your experience with CNY Fertility Center.
its a large group that takes on a lot of people many of them people that other clinics refuse to give treatment because they don't want their success rates lowered when it takes them a bit longer to get pregnant so this means that you have to self Advocate and tell them what you need. lots of people go to them with knowledge and experience in Fertility treatments and they don't need or want a lot of hovering and handholding but they are happy to do what you need when they know what that is. they are affordable and have support available to you if you ask. they are respectful of your knowledge about your situation and are open to exploring new or different treatments that you might bring. they have a great online presence and lots of information available to everyone not just their patients including the doctors doing live talks online with anyone interested to ask questions or discuss certain topics. overall its amazing for what it is
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
our ivf Medical treatment was $5,000 and monitoring was $900 we paid about $300 for HCG was and acupuncture it was extremely affordable and they helped us apply for discount medication too so our meds ended up far cheaper then they would have been
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Again they give you very clear understanding of the facts for both options and they will tell you that its preferred by most Medical bodies to do single Embryo transfers but they seem to be better then many about allowing the Patient to Direct their care in a reasonable way. i don't think for one second if we went in and said we want triplets because we think its cool and we want you to put in 3 high grade blastocyst Embryos at 34yrs old that he would have done that. However going to them with a rational discussion like we have failed previously, we don't have pgt testing and or grading isn't wonderful he is willing to work with you
9
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Latham
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 36
Tubal Blockage
European
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Ditkoff was extremely thorough. He went over all of my past history and treatments, as well as tests. He even ordered them to be done again just to make sure nothing was left out. He went over which treatment plan would be best for us and when the best time would be to start. I truly appreciate him being thorough and explaining all of my results. The doctor I had seen prior never did this and told me I needed surgery and that his nurse should have told me over the phone 4 months prior! Dr. Ditkoff had these tests done again and went over what the issue was and why I need surgery in order to have successful IVF treatments there after.
The only thing they [CNY Fertility Center] could improve upon is hold time when you call. Sometimes I get through immediately, sometimes I'm on hold for over 10 minutes. Other than that, they are fantastic. ... We have to pay out of pocket and they are very understanding of this, they also work out in house payment plans. They are the only reason we can afford to have any IVF treatments at all. They are literally our only hope in conceiving a baby.
How was your experience with Edward Ditkoff at CNY Fertility Center?
Dr. Ditkoff was extremely thorough. He went over all of my past history and treatments, as well as tests. He even ordered them to be done again just to make sure nothing was left out. He went over which treatment plan would be best for us and when the best time would be to start. I truly appreciate him being thorough and explaining all of my results. The doctor I had seen prior never did this and told me I needed surgery and that his nurse should have told me over the phone 4 months prior! Dr. Ditkoff had these tests done again and went over what the issue was and why I need surgery in order to have successful IVF treatments there after.
What's one piece of advice would you give a prospective patient of Edward Ditkoff at CNY Fertility Center?
I would tell them he will be very thorough so if they had any questions, write them down and bring them with you on your visit. He will go over all of your concerns and explain why certain treatments will be successful as apposed to others.
During treatment, were you treated like a number or a human with Edward Ditkoff at CNY Fertility Center?
He treated me like a human. He was very gentle with a warm soft bedside manner. He was very straight foward and answered all of my questions. He was extremely thorough and never left me in the dark as far as tests treatment goes.
Describe the protocols Edward Ditkoff used in your cycles at CNY Fertility Center and their degree of success.
For now I am awaiting surgery to have my left fallopian tube removed. After I heal we will start injections and medicine for my first egg retrieval.
Describe your experience with the nursing staff at CNY Fertility Center.
They are very friendly and understanding of your stressful situation and how time sensitive everything is. They return my calls and also reach the doctor for me promptly.
Describe your experience with CNY Fertility Center.
This clinic is amazing and wonderful. Very warm and thorough. They are understanding of financial difficulties and will work with you to afford the treatments needed. The only thing they could improve upon is hold time when you call. Sometimes I get through immediately, sometimes I'm on hold for over 10 minutes. Other than that, they are fantastic.
Describe the costs associated with your care under Edward Ditkoff at CNY Fertility Center.
The costs are the absolute best and lowest price for the highest quality of care. We have to pay out of pocket and they are very understanding of this, they also work out in house payment plans. They are the only reason we can afford to have any IVF treatments at all. They are literally our only hope in conceiving a baby. The costs total $5,000 for one egg collection and transfer. Each transfer after that is only $450. The pharmacy they refer to is extremely low cost was well only charging us $4,500. To understand this better, our area in NJ wanted $34,000 for the same treatment and medication.
Describe Edward Ditkoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We are able to try both. But he strongly suggested eSET due to my medical conditions. I have Ehlers-Danlos Syndrome and could possibly face premature birth.
10
Doctor
Edward Ditkoff
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Latham
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 38
Income $100K - $199K
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kiltz spent over an hour on the phone with my husband and I discussing our health, history, and steps moving forward. He answered all of our questions thoroughly and professionally. We could tell he was passionate about his work and we are beyond hopeful to finally do this and hopefully will be carrying our first baby within the near future. I can text or call him and he responds right away. I haven’t emailed him yet, but there is that route available if necessary...took mine and my husband’s health, and pre-existing conditions into consideration for our first IVF treatment. He recommended I go on a keto diet because a lot of what I was experiencing was due to inflammation. My husband and I have lost weight since taking Dr. Kiltz’s advice. I’m not a medical professional so I can’t speak to the medications that were ordered for me. I’m new to this whole process so I don’t have a lot to share.
Whenever I email the nurses [at CNY Fertility Center], they always answer me promptly. When I call, they’re always very helpful and put me at ease. The only negative thing is that when messaging them through the online portal, you can’t reply to their messages...Their nursing and financial team are great. Dr. Kiltz is great. Unfortunately I haven’t dealt with anyone else. They make IVF affordable for all who are trying to achieve their dreams of having children. I didn’t receive the greatest care at other fertility places but at CNY, they treat you with respect, like family and they have monthly IVF grants to help pay for IVF cycles. I’m excited for this journey and for CNY to help my husband and I become first time parents!
How was your experience with Robert Kiltz at CNY Fertility Center?
I have not yet begun my IVF process since I am waiting for my first cycle to arrive so I can start. When my husband and I consulted with Dr. Kiltz, he was friendly, engaging, explained things so that we’d understand, and offered his cell phone, email and told us to contact him whenever if we had further questions or concerns. What doctor does that??? I have not met a doctor that offered their private cell phones to patients!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
You will love him!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz spent over an hour on the phone with my husband and I discussing our health, history, and steps moving forward. He answered all of our questions thoroughly and professionally. We could tell he was passionate about his work and we are beyond hopeful to finally do this and hopefully will be carrying our first baby within the near future. I can text or call him and he responds right away. I haven’t emailed him yet, but there is that route available if necessary.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Dr. Kiltz took mine and my husband’s health, and pre-existing conditions into consideration for our first IVF treatment. He recommended I go on a keto diet because a lot of what I was experiencing was due to inflammation. My husband and I have lost weight since taking Dr. Kiltz’s advice. I’m not a medical professional so I can’t speak to the medications that were ordered for me. I’m new to this whole process so I don’t have a lot to share.
Describe your experience with the nursing staff at CNY Fertility Center.
Whenever I email the nurses, they always answer me promptly. When I call, they’re always very helpful and put me at ease. The only negative thing is that when messaging them through the online portal, you can’t reply to their messages.
Describe your experience with CNY Fertility Center.
Their nursing and financial team are great. Dr. Kiltz is great. Unfortunately I haven’t dealt with anyone else. They make IVF affordable for all who are trying to achieve their dreams of having children. I didn’t receive the greatest care at other fertility places but at CNY, they treat you with respect, like family and they have monthly IVF grants to help pay for IVF cycles. I’m excited for this journey and for CNY to help my husband and I become first time parents!
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
He is affordable!!!!!
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/A
10
Doctor
Robert Kiltz
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
CNY Fertility Center
Latham
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
3
NPS
0
Age 41
Donor Eggs
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $200K - $499K
Marketer or PR
1st of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The doctor [Dr. Michael Grossman] was kind and has a good bedside manner though he does tend to speak fast and mumble. Make sure if you are unclear on anything you ask him pointed questions. He seems like he genuinely wants to help but is overwhelmed by the volume of patients he sees every day...We are in the midst of our 4th donor egg cycle with no success. We have used immuno protocols due to a history of miscarriage. We have tried alternative therapies such as acupuncture to increase our odds of conception.
Research as much as possible because If you don’t come in armed with questions, they [CNY Fertility Center] will not volunteer information...The nurses are very difficult to communicate with. It is rare that you will hear from the same nurse twice and they don’t check your chart before responding so be very careful with watching your medication instructions. If you’re going the donor egg route, the entire department is overwhelmed and it can take days to get a response at times.
How was your experience with Michael Grossman at CNY Fertility Center?
The doctor was kind and has a good bedside manner though he does tend to speak fast and mumble. Make sure if you are unclear on anything you ask him pointed questions. He seems like he genuinely wants to help but is overwhelmed by the volume of patients he sees every day.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Research as much as possible because If you don’t come in armed with questions, they will not volunteer information.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Despite being told we would be contacted with dates of treatments, pregnancy test results, fertilization reports, we had to constantly chase the nurses down for this information. My medication lists were not updated, they left my personal health information on a stranger’s voice mail. They don’t treat my partner like he is part of the process, will not communicate with him. It has been a very disappointing experience and I wish we had read more reviews before choosing this clinic.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
We are in the midst of our 4th donor egg cycle with no success. We have used immuno protocols due to a history of miscarriage. We have tried alternative therapies such as acupuncture to increase our odds of conception.
Describe your experience with the nursing staff at CNY Fertility Center.
The nurses are very difficult to communicate with. It is rare that you will hear from the same nurse twice and they don’t check your chart before responding so be very careful with watching your medication instructions. If you’re going the donor egg route, the entire department is overwhelmed and it can take days to get a response at times. The nurses called a random wrong number and provided them with my private medical information related to our embryos. I have to call several times to get pregnancy test results and they’re not very compassionate when delivering bad news. The nurses in the room are nice when you go in for your transfer but otherwise it’s been a bad experience.
Describe your experience with CNY Fertility Center.
The communication is severely lacking. While the pricing looks attractive, I would never recommend this clinic to someone pursuing pregnancy through donor eggs. Their SART scores are really low for a reason and if you ask them for any explanation they chalk it up to bad luck or say they don’t know why things aren’t working. This is technology backed by science-there should be answers other than cross your fingers and hope for the best.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
The doctor was hesitant but did transfer more than one frozen three day embryo at our request.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
They did not call with fertilization reports or pregnancy test results.
3
Doctor
Michael Grossman
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
1 of 5
0
Clinic
CNY Fertility Center
Latham
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
9
Age 42
Diminished Ovarian Reserve
European
Income $50K - $99K
2nd of 4 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kiltz sees many patients so it is not always easy to get time with him. However when it’s very important he makes time. I see the nurses every visit and if I can’t communicate with him directly I can do so through the nursing staff...prepared to take a lot of initiative on their own...For my current cycle we are priming with estrogen, testosterone and Omnitrope and doing a Lupron microdose protocol...makes personal phone calls to patients. He also offers his personal cell phone number. When things don’t go as hoped, he is compassionate and eager to make changes to protocol to improve results next time.
Because it is low-cost [at CNY], we are able to do more cycles which gives us a better chance at a successful pregnancy. Conversely it is very busy with numerous patients and you won’t get the same degree of handholding that you would at other clinics...Niccole [nurse] has been my rock in this process, even though she is currently back in school she always makes time to communicate with me either through the patient portal or via phone call. She is also a great liaison with the doctor staff.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz sees many patients so it is not always easy to get time with him. However when it’s very important he makes time. I see the nurses every visit and if I can’t communicate with him directly I can do so through the nursing staff.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
I would tell them to not expect a lot of handholding and that they should be prepared to take a lot of initiative on their own.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. kilts, despite treating thousands of patients, makes personal phone calls to patients. He also offers his personal cell phone number. When things don’t go as hoped, he is compassionate and eager to make changes to protocol to improve results next time.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Initially I was started on a high dose protocol, 450 gonal and 150 menopur. I also primed with Omnitrope before beginning my cycle. This protocol resulted in cancellation due to poor response. The next cycle we went with 150 gonal/75 menopur and four follicles were retrieved. Two were mature, and only one fertilized which was frozen at day three. For my current cycle we are priming with estrogen, testosterone and Omnitrope and doing a Lupron microdose protocol.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Niccole Davey)
Niccole has been my rock in this process, even though she is currently back in school she always makes time to communicate with me either through the patient portal or via phone call. She is also a great liaison with the doctor staff.
Describe your experience with CNY Fertility Center.
Because it is low-cost, we are able to do more cycles which gives us a better chance at a successful pregnancy. Conversely it is very busy with numerous patients and you won’t get the same degree of handholding that you would at other clinics.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$3900 per ivf cycle
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
CNY encourages single embryo transfer, however with women over 40 they are open to multiple.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
I always try to coordinate with one nurse, because sometimes different members of the nursing staff will give different information.
9
Doctor
Robert Kiltz
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
CNY Fertility Center
Latham
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
7
Age 41
1 IVF
Unexplained
European
Income $0 - $49K
1st of 2 Docs
23 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
He [Dr. Grossman] was honest, given my age, about the chances of success. Was willing to listen to my input and answer my husbands questions so that he really understood what was going on. He let me be the emotional hot mess that I was (we’ve been trying for 4 years and have now miscarried twice) during the process... We used omnitrope for priming due to my age and a combo of menopur and gonal-f
They [CNY - nurses] were very friendly and didn’t mind my 8y old twins being around. They understood that this is a family affair for us, our children want a sibling, and let us keep them involved as much as we wanted them to be. It was important for me to have them there with us... Communication is something they could work on with their travel team and out of stare patients. It would’ve been nice to have the prices for acupuncture and massage available before making a decision
How was your experience with Michael Grossman at CNY Fertility Center?
He was honest, given my age, about the chances of success. Was willing to listen to my input and answer my husbands questions so that he really understood what was going on. He let me be the emotional hot mess that I was (we’ve been trying for 4 years and have now miscarried twice) during the process
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask questions if you have them, he’s very willing to answer them
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was candid and made jokes and just made the whole process comfortable
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
We used omnitrope for priming due to my age and a combo of menopur and gonal-f
Describe your experience with the nursing staff at CNY Fertility Center.
They were very friendly and didn’t mind my 8y old twins being around. They understood that this is a family affair for us, our children want a sibling, and let us keep them involved as much as we wanted them to be. It was important for me to have them there with us
Describe your experience with CNY Fertility Center.
Communication is something they could work on with their travel team and out of stare patients. It would’ve been nice to have the prices for acupuncture and massage available before making a decision to have the treatments done. I was surprised when I went up and almost cancelled it due to cost since we already spent so much money that cycle. Other than that it was good.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Meds were almost $4000 but would’ve been more without discounts and the few that were covered by my insurance. Cycle was 4750$ with financing fees. Travel was $2000 at least.
What specific things went wrong at CNY Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
There was a disconnect between cny and my monitoring facility. Results wouldn’t be conveyed and I ended up finding them out on my own or from the monitoring facility first.
8
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
CNY Fertility Center
Latham
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
10
Age 34
1 IVF
Male Factor
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Grossman] was very kind to me and explained each step he was going to do. He remembered our phone consult and when I came back for my transfer!... He took the time to make sure I understood the procedures and risks that could appear. He didn’t seem to rush anything and answered all of my questions.He can have a dry sense of humour, which maybe people don’t like, but I found him funny and caring!
The clinic [CNY] is fabulous! Even the atmosphere when you walk in is so relaxing. They are very busy, so the only thing I find is you have to keep on top of everything. If you have a question or concern, email/call the nurses right away.... Nurses at the Albany office are great! I was so nervous going in a few times, but they make you feel so comfortable. Sheila Miller is one of the nurses I have really been keeping in touch with.
How was your experience with Michael Grossman at CNY Fertility Center?
He was great! He took the time to make sure I understood the procedures and risks that could appear. He didn’t seem to rush anything and answered all of my questions.He can have a dry sense of humour, which maybe people don’t like, but I found him funny and caring! I am going back for a 5 day frozen transfer and hope to see him again!
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask all the questions you may have.No matter how simple they are. He will make sure you understand and feel comfortable!
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was very kind to me and explained each step he was going to do. He remembered our phone consult and when I came back for my transfer!
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I seem to have used a pretty standard protocol for my egg retrieval. Menopur 75u & gonal 225u then added my cetrotide in and a double lupron trigger. I had 21 eggs retrieved, so I felt pretty confident it was a good cycle. I responded well to the medications and stimmed for 8 nights. After retrieval I felt okay as well, which is what I was hoping for!
Describe your experience with the nursing staff at CNY Fertility Center.
Nurses at the Albany office are great! I was so nervous going in a few times, but they make you feel so comfortable. Sheila Miller is one of the nurses I have really been keeping in touch with. She is amazing at getting back to my questions so fast and helping me along this journey!
Describe your experience with CNY Fertility Center.
The clinic is fabulous! Even the atmosphere when you walk in is so relaxing. They are very busy, so the only thing I find is you have to keep on top of everything. If you have a question or concern, email/call the nurses right away.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
The cost is so reasonable. It of course is still expensive, but much more affordable than other clinics.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He explained the pros and cons of transferring one or two embryos. He didn’t seem to persuade my choice, just explained what he thought was best and let me decide.
10
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
CNY Fertility Center
Latham
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
5
NPS
9
Age 32
1 IUI
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
Dr. Ditkoff discussed possible treatments before and after diagnostic testing. He gave me as much information about my chances with different treatment options as I think he could based on my results. We ended up deciding to try three cycles of IUI before moving on to IVF...his bedside manner could be better. He was dismissive of some of my questions, once actually rolling his eyes, which I’m sure he did not notice but I sure did. Something else I didn’t like was that he was rude to staff.
The clinic and staff [at CNY Fertility Center] is wonderful. The facility is very nice and comfortable. There is a spa attached that provides alternative treatments for fertility. Although I do not use the spa, I love how the spa-like environment spills over to the clinic...The nursing staff at CNY is amazing. They are so understanding and knowledgeable. They keep all of my info, which there is a lot of, up to date and organized in the patient portal. I really appreciated how one of the nurses went through and explained all of my test results to me.
How was your experience with Edward Ditkoff at CNY Fertility Center?
Dr Ditkoff is a great fertility doctor. I trust his professional opinion, however his bedside manner could be better. He was dismissive of some of my questions, once actually rolling his eyes, which I’m sure he did not notice but I sure did. Something else I didn’t like was that he was rude to staff.
What's one piece of advice would you give a prospective patient of Edward Ditkoff at CNY Fertility Center?
Make a list of questions and follow up questions before meeting with him. He is on the blunt side so if you need a softer touch speak to the nurses who are great and can answer most of your questions about procedures and what to expect.
During treatment, were you treated like a number or a human with Edward Ditkoff at CNY Fertility Center?
The doctor was a bit dismissive of some of my questions.
Describe the protocols Edward Ditkoff used in your cycles at CNY Fertility Center and their degree of success.
Dr. Ditkoff discussed possible treatments before and after diagnostic testing. He gave me as much information about my chances with different treatment options as I think he could based on my results. We ended up deciding to try three cycles of IUI before moving on to IVF.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff at CNY is amazing. They are so understanding and knowledgeable. They keep all of my info, which there is a lot of, up to date and organized in the patient portal. I really appreciated how one of the nurses went through and explained all of my test results to me.
Describe your experience with CNY Fertility Center.
The clinic and staff is wonderful. The facility is very nice and comfortable. There is a spa attached that provides alternative treatments for fertility. Although I do not use the spa, I love how the spa-like environment spills over to the clinic.
Describe the costs associated with your care under Edward Ditkoff at CNY Fertility Center.
My insurance covered all diagnostics and medications. I paid around $450 per IUI procedure, not including monitoring.
5
Doctor
Edward Ditkoff
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
CNY Fertility Center
Latham
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 45 - 46
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $0 - $49K
2nd of 5 Docs
2 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Robert kiltz is a very loving and caring man who really seems to want what's best for his patients and he really wants to help them make a baby however with that said, I feel like he is extremely overwhelmed and takes on too many clients and because of that I feel like he is just spread too thin. there have been times when I have sent him a text message and he responds immediately and other times when he never responds. I am assuming this because so many people contact him and he's just overwhelmed trying to help everyone.
You have to be your own Advocate and follow up on everything!!! again I think this is because they [CNY Fertility] have such a huge clientele and they are overwhelmed. They genuinely seem to care about their patients although I feel like the nurses should be on the same page. Sometimes you can call in the same day and get a different opinion depending on who you speak to you and that makes me very nervous when protocol gets changed. I feel like the only person that should be setting protocols are the doctors.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr Robert kiltz is a very loving and caring man who really seems to want what's best for his patients and he really wants to help them make a baby however with that said, I feel like he is extremely overwhelmed and takes on too many clients and because of that I feel like he is just spread too thin. there have been times when I have sent him a text message and he responds immediately and other times when he never responds. I am assuming this because so many people contact him and he's just overwhelmed trying to help everyone. He's only one person. But he does have the biggest heart and he seems very genuine about helping people and making it affordable!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
He's a great man but you have to stay right on him because he is so busy!
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
He's very big on keto and the immune protocol!
Describe your experience with the nursing staff at CNY Fertility Center.
it depends on the nurse that you get. Some nurses were absolutely amazing while other nurses didn't see him as invested in my journey.
Describe your experience with CNY Fertility Center.
You have to be your own Advocate and follow up on everything!!! again I think this is because they have such a huge clientele and they are overwhelmed. They genuinely seem to care about their patients although I feel like the nurses should be on the same page. Sometimes you can call in the same day and get a different opinion depending on who you speak to you and that makes me very nervous when protocol gets changed. I feel like the only person that should be setting protocols are the doctors. The nurses have too much room to move things around in my opinion
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$9,000 for six donor embryos And of course other fees
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at CNY Fertility Center.
I just have to be on top of everything and be my own Advocate as some nurses tell you different things and it's very conflicting as to what the appropriate thing to do is
8
Doctor
Robert Kiltz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
CNY Fertility Center
Latham
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 42 - 43
1 IVF
European
Income $50K - $99K
2nd of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Grossman came into the room before my retrieval and spent time talking to me and answering all of my questions. After the procedure was over he came back in to ask if I had any follow up questions. He was just as accommodating and kind when it came to the transfer procedure....He was able to answer all of my questions to my satisfaction. There were questions he wouldn't out right answer because they were decisions I had to make on my own but he helpful.
The clinic [CNY Fertility] is growing quickly and see women from all over the world because of the affordability they provide. At the moment the nurses are over worked. It is a must to be your own advocate and this clinic is no different....Dr Kiltz, is more concerned patients go home with a baby then over charging for medical assistance. He believes in a combination of eastern and western medicine and is willing to try cutting edge/emerging techniques if you bring him the research.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr Grossman was funny and compassionate. He was able to answer all of my questions to my satisfaction. There were questions he wouldn't out right answer because they were decisions I had to make on my own but he helpful.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He has a dry sense of humor.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr Grossman came into the room before my retrieval and spent time talking to me and answering all of my questions. After the procedure was over he came back in to ask if I had any follow up questions. He was just as accommodating and kind when it came to the transfer procedure.
Describe your experience with the nursing staff at CNY Fertility Center.
The clinic is growing quickly and see women from all over the world because of the affordability they provide. At the moment the nurses are over worked. It is a must to be your own advocate and this clinic is no different.
Describe your experience with CNY Fertility Center.
The primary strength of this clinic is the affordability. The clinic owner, Dr Kiltz, is more concerned patients go home with a baby then over charging for medical assistance. He believes in a combination of eastern and western medicine and is willing to try cutting edge/emerging techniques if you bring him the research. One of the weaknesses is that the clinic is growing very quickly and the staff has a hard time keeping track of everything.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
$3900 for egg retrieval, icsi, anesthetic and fresh transfer; $150 for travel clients monitoring at home or $600 for monitoring at the clinic; $250 for frozen transfers. Medications cost will vary depending on protocol.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
CNY as a whole strongly encourages only one embryo to be transferred at a time. They will make exceptions for women who have recurring miscarriages or who are older.
What specific things went wrong at CNY Fertility Center?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
I asked to have two procedures done an intravenous infusion and an HCG wash. They only scheduled me for one of the procedures so I had to come back later in the day for them to do both procedures. It was frustrating but at least they were able to get it done the same day.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Latham
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5