CNY Fertility Center

My husband left a semen sample that was meant to be frozen for future embryos. The clinic mistook it as a semen analysis and discarded the sample after the analysis. We were not charged for the test.

I was not asked about a Ruebella vaccination until the day of transfer, which was to late. So we were given the option to return after 30 days and the vaccine or move ahead with transfer. Since we traveled from Texas returning was not an option. We moved forward, but the transfer failed.

Needed a prescription renewal and called 3 times and pharmacy called twice and no one called back.

Forgot to order a genetic test, but when they figured out their error, they paid for it.

We have had issues getting prescriptions sent over to our pharmacy. Phone calls are not always the best method. Requests through the portal work better.

I was supposed to have a genetic test done before my first IVF cycle and a nurse never ordered it. They didn’t realize this until right before I was going to begin my second IVF cycle. Fortunately they ordered it and paid for it due to the mistake, and the results were totally fine.

I was supposed to have a genetic test done before my first IVF cycle and a nurse never ordered it. They didn’t realize this until right before I was going to begin my second IVF cycle. Fortunately they ordered it and paid for it due to the mistake, and the results were totally fine.

We are struggling with MFI and were honest about that from the onset. We have been following up with a urologist for the past year and my husband is on clomid to improve his sperm count. We started an IUI cycle initially (as the IVF meds were costly and my insurance covers unlimited IUIs). The day of the IUI, they told us there was no sperm in my husband's sample. As I was loaded with follicles due to the injectables I took for the IUI, I inquired about them retrieving the eggs so they would not go to waste and was told they would be too fragile to do so. They suggested we may have to do TESE. I told her that was unnecessary my husband has sperm, his count was just low. We followed up with our urologist who centrifuged his sperm sample and showed us his sperm under the microscope. I reached out to the RE to express my frustration via the patient portal and he suggested that we freeze a few samples with CNY. We scheduled to do so at CNY, only to be told again that there was no sperm in his sample. We went to MAZE in Westchester and cryopreserved three samples of sperm. I drove it in a rented tank and left it at CNY. I followed up with the lab at CNY numerous times via telephone to confirm they received the cryo and discussed how they might use it in the procedure. Weeks later, we started on an IVF with ICSI track. All seemed to be going well until the day of my retrieval. As I was in stirrups in the retrieval room, the embryologist came in and announced that they wouldn't be able to do ICSI as the cryo from MAZE was terrible quality. I was enraged, naturally as the cryo was a costly procedure and they had weeks to assess the quality of the cryo instead of minutes before my retrieval. I told them they claimed that my husband didn't have sperm in his samples. I suggested they have him provide two back to back sperm samples to see if they could "find" his sperm. Following the retrieval I called the lab and asked about how I could take my eggs and transfer to another clinic as I didn't have faith they would "find" his sperm and ICSI the eggs retrieved. Miraculously, they called later that afternoon and told me they retrieved 17 eggs, and ICSIed 15 of them with his fresh sperm.

I had an FISH of 14 on baseline bloodwork, and this is an abnormally high level which may indicate issues with egg quality/reserve. Had to call the clinic to get this result myself.

After my egg retrieval we only had 2 embryos make it to day 5 and they weren't great quality. However I later learned at my next appt that another embryo made it to the freeze stage. I would have liked to be kept up to date on the progression of my embryos prior to transfer as well as after.

I had to call the practice to get one prescription re-sent (the doctor who sent it was not my normal doctor). I was able to resolve it in time after I found that the mail order pharmacy did not have a record of that prescription. Nursing staff were quick to help me and coordinate getting the scrip re-sent.

I had two miscarriages here, and I almost died during the first one when I was bleeding uncontrollably. Dr. Ditcoff did not show hardly any compassion during this. During both miscarriages, no testing or analysts was offered either on myself or the remaining embryos to try and help determine why.

During an embryo transfer the clinic thawed my embryos 5 days too early. We had to refreeze them then rethaw for the transfer when my body eas ready. The embryos never resulted in a pregnancy.

They don’t pay attention to detail. Especially when it comes to the medications.