Columbia University

14 doctors work here

Rated 9.3
Strongly recommend: 87%Neutral: 8%Don't recommend: 5%9.3
87% strongly recommend
605 reviews
Operations
9.4
9.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.5
9.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.4
9.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
9.2
9.2
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
9
9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,162
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
14 doctors work here
NPS
9.1
Average Doctor Score
Rated 9.8
Strongly recommend: 95%Neutral: 4%Don't recommend: 1%9.8
Eric Forman
Columbia University
95% strongly recommend
164 Reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Rated 10
Strongly recommend: 100%10
Alex Robles
Columbia University
100% strongly recommend
56 Reviews
Rated 9.7
Strongly recommend: 96%Neutral: 2%Don't recommend: 2%9.7
Paula Brady
Columbia University
96% strongly recommend
114 Reviews
Rated 9.9
Strongly recommend: 99%Neutral: 1%9.9
Ashley Wiltshire
Columbia University
99% strongly recommend
34 Reviews
Rated 9.8
Strongly recommend: 98%Neutral: 2%9.8
Lauren Bishop
Columbia University
98% strongly recommend
38 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 12%Don't recommend: 0%9.6
Sinem Karipcin
Columbia University
88% strongly recommend
74 Reviews
Rated 10
Strongly recommend: 100%10
Iris Insogna
Columbia University
100% strongly recommend
20 Reviews
Rated 9.8
Strongly recommend: 96%Don't recommend: 4%9.8
Zev Williams
Columbia University
96% strongly recommend
12 Reviews
Rated 9.7
Strongly recommend: 93%Don't recommend: 7%9.7
Priyanka Ghosh
Columbia University
93% strongly recommend
13 Reviews
Rated 9.1
Strongly recommend: 80%Neutral: 13%Don't recommend: 8%9.1
Briana Rudick
Columbia University
80% strongly recommend
48 Reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Rated 8.8
Strongly recommend: 78%Neutral: 12%Don't recommend: 10%8.8
Jenna Turocy
Columbia University
78% strongly recommend
29 Reviews
Rated 7.3
Strongly recommend: 72%Neutral: 3%Don't recommend: 25%7.3
Beth Rackow
Columbia University
72% strongly recommend
12 Reviews
Rated 7.1
Strongly recommend: 56%Neutral: 13%Don't recommend: 31%7.1
Rachel McConnell
Columbia University
56% strongly recommend
37 Reviews
Rated 6.3
Strongly recommend: 39%Don't recommend: 61%6.3
Rogerio Lobo
Columbia University
39% strongly recommend
9 Reviews
Show 10 more

This clinic has 2 offices

New York
5 Columbus Circle
New York, NY 10019
White Plains
244 Westchester Ave., Suite 211
White Plains, NY 10604

605 patient reviews

LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 39 - 40
1 IVF
Donor Sperm
European
Latinx
Income $100K - $199K
Lawyer
3rd of 3 Docs
10 IUI With Other Docs
Donor Sperm With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Ghosh is an intelligent, empathetic, compassionate, and careful doctor who treats her patients with the utmost respect. She is candid about the limits of current fertility science, which allows her to provide accurate up-to-date information and cutting edge clinical advice without creating unrealistic expectations in either a positive or a negative direction. She listens attentively to patient feedback and takes into account the patient's desires in planning her treatment. When performing procedures, she is gentle and respectful, always ensuring she has consent and being attentive to her patient's comfort. She is culturally competent in working with LGBT families and is a pleasure to talk to even during stressful times.
CUFC is a modern, organized and fairly smoothly-run operation. It does not feel like a for-profit mill; it feels like a medical center that employs the latest research and tailors treatment appropriately to the individual...Our care coordinator responded promptly to emails, including when time-sensitive problems came up. I am not sure we ever met her in person, but we appreciated the ability to reach her quickly, including outside of normal office hours, when we had an urgent scheduling problem. We received communications from multiple other nurses during stims, and their emailed instructions were clear.
How was your experience with Priyanka Ghosh at Columbia University?
Dr. Ghosh is an intelligent, empathetic, compassionate, and careful doctor who treats her patients with the utmost respect. She is candid about the limits of current fertility science, which allows her to provide accurate up-to-date information and cutting edge clinical advice without creating unrealistic expectations in either a positive or a negative direction. She listens attentively to patient feedback and takes into account the patient's desires in planning her treatment. When performing procedures, she is gentle and respectful, always ensuring she has consent and being attentive to her patient's comfort. She is culturally competent in working with LGBT families and is a pleasure to talk to even during stressful times.
What's one piece of advice would you give a prospective patient of Priyanka Ghosh at Columbia University?
Do not be afraid to ask questions, make suggestions, and ask which aspects of treatment are necessary and what other options she sees for you - Dr. Ghosh will listen and engage collaboratively with you in your care.
During treatment, were you treated like a number or a human with Priyanka Ghosh at Columbia University?
Dr. Ghosh is warm and friendly, remembers my family and the ages of my older children, paid attention to and remembers the details of my prior treatment, explains the reasoning behind her recommendations and answers our questions honestly, respects our choices about what treatment to pursue or decline without judgment, and unhesitatingly provides her reasoned clinical opinions, while offering appropriate caveats where there are simply unknowns. She always empathizes with us at difficult results, and is joyful along with us at good results!
Describe the protocols Priyanka Ghosh used in your cycles at Columbia University and their degree of success.
In light of my age (39), AMH (decent for my age, but not high), and antral follicle count, Dr. Ghosh used estrogen priming followed by a relatively aggressive antagonist protocol. The purpose of estrogen priming was to promote growth of a more even follicle cohort, particularly since my experience taking clomid and letrozole with a prior physician was that a lead follicle would always jump ahead very early in my cycle. Dr. Ghosh intentionally did not prime with hormonal birth control to avoid over-suppression. I began estrogen priming with Estrace 2mg twice daily after cycle day 21 of the previous cycle, ending at the next cycle day 1. Then, following bloodwork and ultrasound, we began a stimulation cycle with Follistim 300 IU and Menopur 150 IU, adding Ganirelix 250mcg partway through the cycle. The estrogen priming did appear to result in successful growth of a relatively even follicle cohort. Bloodwork showed my estrogen was quite high despite my age and the limited number of follicles that appeared to be of a retrievable size on ultrasound, so to reduce the risk of ovarian hyperstimulation, Dr. Ghosh had me trigger with Leuprolide Acetate 40 units when the follicles were the appropriate size, rather than using a Pregnyl or combined trigger. Dr. Ghosh advised that I would likely be able to retrieve about twelve eggs. Following retrieval (which was performed by a different physician), I learned that indeed twelve eggs were retrieved, with ten being mature, and eight fertilizing successfully using ICSI with frozen donor sperm. Two embryos met criteria on day 6 in this freeze-all cycle, and both were biopsied and PGT-A tested. Fortunately, both embryos turned out to be euploid. Before learning the PGT results, I discussed options for a future retrieval cycle with Dr. Ghosh in light of the other physician's statement that there were a large number of empty follicles present at retrieval; Dr. Ghosh advised that some options might include adding an extra day of stimulation to allow more time for follicles to mature, since despite my high estrogen I did not ever appear to develop any symptoms of ovarian hyperstimulation, and/or using a combined trigger that included Pregnyl, which might also have resulted in more mature eggs. I was glad that Dr. Ghosh took seriously the risk of ovarian hyperstimulation in my first cycle, and I believe these were both reasonable and well-founded options to tweak future treatment had I needed to go forward with a second retrieval cycle. Fortunately, that was not necessary: since we were pursuing reciprocal IVF, we proceeded with a frozen embryo transfer for my wife using a mostly natural cycle--she was monitored for follicle growth and LH surge without the use of any medications, and then triggered when an LH surge had been detected. Dr. Ghosh performed a day 5 frozen embryo transfer with a single euploid embryo. My wife used only progesterone in oil injections during the luteal phase and continuing forward after a positive beta. We had requested the use of progesterone in oil despite the transfer cycle being otherwise natural, based upon past IVF treatment where my wife had seen success with this method, and Dr. Ghosh appropriately advised us on benefits and drawbacks to doing the same in this cycle, and allowed us to pursue this method because it was our preference. We had two strong positive betas on days 9 and 11 post transfer, and were monitored by ultrasound during pregnancy weeks five through eight. We were released from the clinic following a good ultrasound with strong heartbeat at eight weeks!
Describe your experience with your nurse at Columbia University. (Assigned nurse: Daniella Bloch)
Our care coordinator responded promptly to emails, including when time-sensitive problems came up. I am not sure we ever met her in person, but we appreciated the ability to reach her quickly, including outside of normal office hours, when we had an urgent scheduling problem. We received communications from multiple other nurses during stims, and their emailed instructions were clear.
Describe your experience with Columbia University.
CUFC is a modern, organized and fairly smoothly-run operation. It does not feel like a for-profit mill; it feels like a medical center that employs the latest research and tailors treatment appropriately to the individual. The new Westchester location made it possible for us to pursue treatment with CUFC, with the only drawback being that weekend monitoring appointments can only take place in the Manhattan location, which is time-consuming for Westchester patients. The offices are clean and comfortable, and each appointment room allows the patient to view ultrasound results in real time. Appointment times were mostly convenient, with IVF monitoring taking place in the early pre-workday hours, and pregnancy ultrasound in the later morning; occasionally, overscheduling of IVF monitoring patients with inadequate staffing at the Westchester office would result in lengthy delays, and front desk staff did not always try to triage the situation or display appropriate understanding of the difficulties this can create for working patients. Monitoring can be performed by any of the physicians onsite, and each of them who were not my own physician were kind and professional. The phlebotomist at the Westchester location is unfortunately less skilled than some I have encountered at other practices, and may need additional training to be able to work well with patients who have more difficulty with blood draws. But overall, the staff at both offices were friendly and competent.
Describe the costs associated with your care under Priyanka Ghosh at Columbia University.
I was able to use insurance coverage for most of my treatment with Dr. Ghosh, and we had met our deductible from prior care during the year. Monitoring appointments had a $50 copay, which quickly adds up with the number of those appointments necessary during retrieval and transfer cycles. The PGT-A hatching fee to the clinic was $2500, with the testing laboratory billing separately at a rate of $300 per embryo sample sent for PGT-A. There is a yearly fee of $1200 for embryo storage which begins immediately upon cryopreservation of any embryos, without any grace period, which differs from some other clinics that do not charge for storage while a patient is in active treatment. There is a donor sperm intake fee of $150, and a yearly sperm storage fee of $600 after 60 days. Anesthesia for egg retrieval is billed to a separate entity but was in-network. All medications were covered by insurance and copays were modest. In sum, we needed to pay $2650 out of pocket prior to beginning a stimulation and retrieval cycle, with additional billing following as claims were submitted to insurance. Because medical billing is so slow, we do not know yet whether we will continue to receive additional bills for services rendered.
Describe Priyanka Ghosh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Dr. Ghosh advised us appropriately and correctly that current studies show a better chance of success over time with sequential single embryo transfers rather than a transfer of two embryos simultaneously. She also advised us on the increased risks of a twin pregnancy.
NPS
10
Doctor
Priyanka Ghosh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Columbia University
West Harrison (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
8
Age 28
2 IVF
Male Factor
PCOS
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Ghosh was accessible through email and phone calls and checked in frequently. Not often seen in person as various doctors in the practice do procedures and exams (so it often won't be your doctor doing the procedure), but Dr. Ghosh made a point to follow up via phone/email within a few days of each procedure. She listened to our concerns and preferences and worked with us to make this experience go as smoothly as possible.
[Columbia University] Clinic was well organized and overall had a calming environment. Receptionists are friendly and helpful, as well as the overall staff. At times the clinic can be very busy in the mornings (during morning monitoring times) and may get behind. Overall I found they worked hard to stay on time and get patients through monitoring as quickly as possible. A chaperone policy is present during ultrasounds (meaning there will be two people) in the room when ultrasounds are being preformed and this was something I found made me more comfortable.
How was your experience with Priyanka Ghosh at Columbia University?
Dr. Ghosh was accessible through email and phone calls and checked in frequently. Not often seen in person as various doctors in the practice do procedures and exams (so it often won't be your doctor doing the procedure), but Dr. Ghosh made a point to follow up via phone/email within a few days of each procedure. She listened to our concerns and preferences and worked with us to make this experience go as smoothly as possible.
What's one piece of advice would you give a prospective patient of Priyanka Ghosh at Columbia University?
Meeting in-person or via Telehealth doesn't happen as frequently as phone check-ins/email correspondences, so take the time during those calls to have both partners present (if two partners are involved) and have questions ready.
During treatment, were you treated like a number or a human with Priyanka Ghosh at Columbia University?
Dr. Ghosh took the time to listen to concerns and was always available via email to answer concerns and questions in a timely manner.
Describe the protocols Priyanka Ghosh used in your cycles at Columbia University and their degree of success.
Dr. Ghosh discussed several options with us, being realistic about which options would be most successful in our individual case. She supported our choices in preferring to try natural versus medicated cycles for transfers, explaining this would require more frequent visits and monitoring.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Elizabeth Ginley)
Nurse contact is primarily through email providing daily instructions that are detailed and easy to follow. Nurses were available for video conference when there were questions regarding how to use certain medications. Nurses were always responsive during available hours (before 4pm) and provided you with resources to reach out to after hours.
Describe your experience with Columbia University.
Clinic was well organized and overall had a calming environment. Receptionists are friendly and helpful, as well as the overall staff. At times the clinic can be very busy in the mornings (during morning monitoring times) and may get behind. Overall I found they worked hard to stay on time and get patients through monitoring as quickly as possible. A chaperone policy is present during ultrasounds (meaning there will be two people) in the room when ultrasounds are being preformed and this was something I found made me more comfortable.
Describe the costs associated with your care under Priyanka Ghosh at Columbia University.
Cost of treatment were high but mostly covered under fertility benefits. There was often confusion over whether regular or fertility insurance would cover costs which meant a lot of time on the phone/emailing each insurance provider/offices to correct/figure out coverage.
Describe Priyanka Ghosh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
We were originally interested in multiple embryo transfer but age and other factors indicated that this was not an option for our individual case at the current time.
NPS
10
Doctor
Priyanka Ghosh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
8
Clinic
Columbia University
West Harrison (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 41 - 42
1 IVF
PCOS
Middle Eastern
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Mcconnell always knew what my test results were and why I was there. I felt like she always reviewed my chart and was ready to explain to me what was happening and what the next steps would be. She took her time and answered my questions thoroughly...She went above and beyond to speak to the insurance companies and explain my situation. It was great to have her in my corner knowing she was also fighting for me...
[at Columbia University] You are given a Care Coordinator. Mine was Naleeta and she was amazing! We really only communicated through email but she was on top of her emails and timely responses. She makes all your appointments and sends messages to Dr McConnell. She is basically the middle person. Everyone communicated through email for the most part. They have someone who works with the billing part and medications. The entire staff is great. They go out of their way to help you. The only thing is that it is hard to get anyone on the phone but if you email them and ask for a call back someone will call you...
How was your experience with Rachel McConnell at Columbia University?
Dr. McConnell is an educated and sincerely wonderful doctor. I am so glad that I was referred to her to help me conceive. She was able to help me through the process even though I had a few hiccups on the way. She went above and beyond to speak to the insurance companies and explain my situation. It was great to have her in my corner knowing she was also fighting for me. She really is a miracle worker. I know everyone is different but I have had a few friends who have done treatments with other doctors for years. I was so worried going into this but I was pregnant in under a year. I am so thankful to Dr McConnell and her wonderful staff.
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
Follow the instructions given to you and be patient. Dr. Mcconnell and her team have everything covered. You do not need to remind them of anything.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
Dr Mcconnell always knew what my test results were and why I was there. I felt like she always reviewed my chart and was ready to explain to me what was happening and what the next steps would be. She took her time and answered my questions thoroughly.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
I did a frozen egg transfer because of complications after the egg retrieval. I was glad I had to recover after the egg retrieval. I felt like my body needed it.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Katrina Leong-Nurse)
Nurse Latrina Leong was great She was in contact with me after every appointment. She kept me uo to date with everything I needed to know including lab results, directions, appointments and what I needed to do. I could reach her when I had a question or concern and she would always call me back or email me. She is so organized and very smart. I could tell she knew exactly what she was talking about. She was very sweet and comforting also. She made me feel comfortable and hopeful that everything would be fine. Great professional to have on the team!
Describe your experience with Columbia University.
You are given a Care Coordinator. Mine was Naleeta and she was amazing! We really only communicated through email but she was on top of her emails and timely responses. She makes all your appointments and sends messages to Dr McConnell. She is basically the middle person. Everyone communicated through email for the most part. They have someone who works with the billing part and medications. The entire staff is great. They go out of their way to help you. The only thing is that it is hard to get anyone on the phone but if you email them and ask for a call back someone will call you.
Describe your experience with your monitoring appointments at Columbia University.
Monitoring appointments worked great for me. They were scheduled from 7am-10am. I was able to go before work and get to work early. They were usually quick appointments ranging from 15-30mins total. Only ran late a few times when Dr Mcconnell was not in or the computers were down. But I was still at work on time. Never had to take off or come in late which was great because I had to go 3-4x a week sometimes.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
I only paid copays
Describe Rachel McConnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
I chose to only have one embryo transfered and Dr McConnell agreed due to medical reasons.
NPS
10
Doctor
Rachel McConnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Columbia University
West Harrison (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 37 - 38
2 IUI
1 IVF
Anovulation
Male Factor
PCOS
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
It is very easy to speak to her [Dr. McConnell]. She made me feel comfortable. She didn’t make me feel awful about my body...She simply listened to what my goal was and decided on the best treatment for me...She was so patient with me, and clearly explained all of the tests I would need...she was always on top of my treatment...always reviewed my test results, called me when there was anything she needed me to know, and when it came to routine things, her team would email or call me...
This clinic’s [Columbia University] strength is definitely the work flow. I never waited more than 5 minutes to be called for blood work and then I would go straight into a room for sonograms. The clinic also has somewhat of a spa-like feel. It made me feel relaxed, with its neutral colors...Parking at Westchester is free! Parking at Columbus Circle…..not so much...It really was a pain driving between two separate locations depending on the treatment scheduled...
How was your experience with Rachel McConnell at Columbia University?
I believe one of Doctor McConnell’s biggest strength is how humble she is. It is very easy to speak to her. She made me feel comfortable. She didn’t make me feel awful about my body. She didn’t question why I wanted more children. She simply listened to what my goal was and decided on the best treatment for me. I read somewhere online that she is an assistant Professor at Columbia. That was a decisive point for me. Anyone who is smart enough to teach other future Doctors can be my Doctor any day! The biggest plus in my book is that she was very understanding about my weight. I never felt like she was looking down on me or wondering how I gained so much weight. She put me on Metformin, and I lost almost 30 pounds. I have had bad experiences with other Doctors making me feel depressed about my body, but Dr. McConnell was so kind. I had two IUI’s that failed. With every IUI, my husband’s sperm count was lower and lower so we went to a urologist who found nothing wrong. However, Dr. McConnell did her own tests on my husband and found he had some kind of sperm infection. He was placed on medication and we moved on to IVF with ICSI after that. The injections for the egg retrieval are no joke ladies. I felt horrible. I had acne everywhere, and felt bloated, and nauseous. During this course of medication Dr. McConnell always contacted me or her team would contact me to share what my results were. I had asked the Doctor to do a fresh embryo transfer, but I had such a large number of eggs retrieved that she called me to say I would need a freeze all cycle. I felt a bit bummed out but looking back, if the Doctor wouldn’t have made that decision for me I probably would’ve had a huge medical problem with OHSS. Thankfully she was always on top of my treatment. I read some of the other reviews about communication with this Doctor. I happen to think the clinic has a good flow, and a good team in place. The Doctor always reviewed my test results, called me when there was anything she needed me to know, and when it came to routine things, her team would email or call me. I didn’t find anything wrong with this. Also, out of respect for the Doctor, I would always email her nurses, and let them get back to me throughout the day with the Doctor’s answer. This is just something that I prefer to do when a Doctor has a team in place, but every patient is different. I managed to get pregnant with twins on my first frozen embryo transfer! I did have another Doctor from the clinic do my embryo transfer. But, all those Doctors work together as a team. My embryo transfer was done by Doctor Turocy. I felt great! There was no pain before or after the procedure. It’s going to sound a little odd, but my favorite part about the embryo transfer was meeting the embryologist! Meeting him was great! There was something about seeing the person who was up close and personal with my future babies that made me so happy!
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
For any future patients I would say, have patience with your treatment. I was so frustrated with all the blood work and uterine tests I had to do at first because I just wanted to get it over with and be pregnant. There were also times where I kept thinking, “I think the Doctor doesn’t realize I am too heavy for such low dosages”. But, at the end the dosages she had me on were perfect for me. And if I already felt sick with such low dosages, I can’t even imagine doing it my way with all the pills I wanted to take to just get it over with! This Doctor works in a team, and has help from a lot of wonderful people that schedule her appointments, and help her with sonograms, and emails, and calls, etc. If that’s not what you are looking for than this is not the place for you. I happen to love it because there was always a support person around. They have an emergency line you can call after hours. I used it once, and a Doctor called me back in 5 minutes. So it’s a give and take. With this Doctor you will have support 24 hours a day. I liked that because it was my first time needing fertility treatments so I didn’t know what to expect. And the cherry on top…the Columbia website saids Doctor McConnell is a also one of their professors. So, obviously she knows what she is doing.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
During my first visit with Dr. McConnell, I hadn’t filled out any of my required documents with my history. She noticed this, and sat with me asking me every question one by one and filled everything out for me. She was so patient with me, and clearly explained all of the tests I would need. What I appreciated the most about Dr. McConnell is that I have been struggling with my weight, and she spoke to me about things I can eat during my Fertility treatments without making me feel bad about myself. Some Doctors just don’t realize the struggle is real, and their patients already know they have a weight problem, there is no need to bring it up constantly. This Doctor was always very understanding, and would tell me things like, “keep doing what your are doing with the vegetables and fruits”. I also liked that coming from such a chaotic work environment, this Doctor was a welcome change in my life. The way she spoke was always in such a tranquil manner as if she didn’t have a care in the world! I loved that! And to add to that, the clinic had a spa like feeling so I always felt relaxed. I remember when I came in for a sonogram one day and I was complaining of leg pain, the Doctor called me right away worried asking for more information on my pain. I also remember when I had over 20 eggs retrieved, she called me very concerned over the possibility of OHSS and would give me advice on what I should eat and drink to lower my risks. She was always checking up on me, so I definitely didn’t feel like just a number to her.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
I did two IUI’s with Letrozole and Gonal F for trigger shot. I wasn’t ovulating and she diagnosed me with PCOS. Aside from that, she started me on Metformin a few months before The first IUI. I believe I had two follicles for both the IUI’s, but it was later discovered that my husband had a sperm infection so neither of my IUI’s worked. The sperm infection was discovered with a culture that is not part of the semen analysis. After his treatment, we moved on to IVF with ICSI. My insurance approved the ICSI because the infection had caused a huge drop in my husband’s sperm count. For my IVF cycle, I had 21 eggs retrieved. The Doctor said there were more but were extremely difficult to get to so they were left behind. The egg retrieval for me was extremely painful. The Doctor explained that my ovaries are further up in my body so they are difficult to get to. They had to press down to try to see the eggs and get to them. They tried for a long time and they tried hard to get all the eggs. But, I ended up with 21, which is still a good number. 19 of those were mature, 17 fertilized, and I got 12 Blastocyst. That was a freeze all cycle. Doctor McConnell decided on a freeze all to give my body time to recover and reduce my chances of OHSS. Doctor Turocy did my embryo transfer. She said I had some very high quality embryos. Overall, I am very happy with the outcome. I am currently 9 weeks pregnant with twins!
Describe your experience with your nurse at Columbia University. (Assigned nurse: Nurse Katrina and Nurse Naleeta)
The first thing I received after my initial appointment with Doctor McConnell was a list of my care team, their phone numbers, and emails. This was the first Doctor I have been to in general that provided me with the contact info for their entire team so I appreciated that. I worked closely with Nurse Katrina, and Nurse Naleeta. Nurse Katrina always called me just to let me know my results, to help me with placing my injections in the correct location, etc. She would then follow up with an email about the next steps to take. Nurse Naleeta always handled my appointments. She would never give me an issue with scheduling. I continued to work though out my treatment so she was very understanding. The nursing staff at the Westchester Location were like my second family. Even the receptionist knew my name when I walked in! When I was finally pregnant they all congratulated me! It’s like they become invested right along with you.
Describe your experience with Columbia University.
This clinic’s strength is definitely the work flow. I never waited more than 5 minutes to be called for blood work and then I would go straight into a room for sonograms. The clinic also has somewhat of a spa-like feel. It made me feel relaxed, with its neutral colors. I visited the Columbus Circle location for my IUI’s, my egg retrieval, and my embryo transfer. I wasn’t a fan of that location but it was mostly because of traffic, and horrible parking. Parking at Westchester is free! Parking at Columbus Circle…..not so much! There were a few things I didn’t like about the Manhattan location. One, after my egg retrieval I used the restroom in the back where women rest and the blinds in the restroom are see through! Who on earth made that decision. There are other buildings with windows facing directly into the restroom. Second, I wish I would’ve gotten a picture of my little two embryos that were transferred. I got other souvenirs, like the tube they were frozen in. But, it would have been nice to see my little babies before. Third, during my egg retrieval I overheard the nurses speak to some of the other patients and they were offered to have the lights off to rest, and to have the curtains closed, and I wasn’t. I believe it was maybe because I was having a hard time after the retrieval, throwing up and everything, and the nurses wanted to watch me. But, it would have been nice to lay there in peace. It would have helped me feel better faster . I would like to mention one last thing. This Clinic needs to make all of their locations full service. It really was a pain driving between two separate locations depending on the treatment scheduled. Having everything in Westchester would have been very nice! I live in the City and still chose to drive to Westchester to avoid the City traffic. But Westchester doesn’t do IUI’s, or egg retrievals, or embryo transfers, or semen analysis, etc.
Describe your experience with your monitoring appointments at Columbia University.
My monitoring appointments were in the morning hours. Usually between 7 and 9am. I would only see a few females every time I was there. They are very efficient because I would only wait about five minutes and sometimes nothing at all.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
My costs were just my 30 dollar co-pay. My insurance covered my IUI’s, my IVF cycle and all my medication.
Describe Rachel McConnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Doctor McConnell allowed me to transfer two embryos because of my age. They both stuck!
What specific things went wrong at Columbia University?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Columbia University.
The only issue I ever had was one day one of the prescriptions was not at the pharmacy, but I called their emergency line and my prescription was called in the same day
NPS
10
Doctor
Rachel McConnell
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Columbia University
West Harrison (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 35 - 36
1 IVF
Male Factor
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. McConnell] always took the time to call and explain any questions or concerns I had...Always was super responsive and compassionate. Even called after hours to answers questions I had. Also made me feel super comfortable...Prior to egg retrieval Gonal-F 900 unit- 3 pens Menopur 75 unit- 20 vials Cetrotide 0.25mg- 8 Kits Novarel 5,000 unit- 2 vials Leuprolide Trigger- 1 kit Then for tranfers and after estrace twice a day and progesterone injection every evening...
Everyone I encountered at the clinical [Columbia University] was compassionate and always made me feel comfortable...Front desk staff and nurses were all super friendly. All the doctors were wonderful. I never waited in the waiting room for more than five minutes even the few times I was late because of traffic...Everyone doctor and nurse I encountered was so friendly and everyone was really great with communication...
How was your experience with Rachel McConnell at Columbia University?
She was great from day one. Took the time to explain everything from the beginning. Always was super responsive and compassionate. Even called after hours to answers questions I had. Also made me feel super comfortable!
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
To make sure you ask questions
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
She always took the time to call and explain any questions or concerns I had
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
Prior to egg retrieval Gonal-F 900 unit- 3 pens Menopur 75 unit- 20 vials Cetrotide 0.25mg- 8 Kits Novarel 5,000 unit- 2 vials Leuprolide Trigger- 1 kit Then for tranfers and after estrace twice a day and progesterone injection every evening
Describe your experience with your nurse at Columbia University. (Assigned nurse: Katrina )
Always answered all of my questions promptly. Trained me on how to use the meds. What great all around
Describe your experience with Columbia University.
Everyone I encountered at the clinical was compassionate and always made me feel comfortable. Everyone doctor and nurse I encountered was so friendly and everyone was really great with communication! The only improvement I was say is giving you a time for procedures a little sooner than they do.
Describe your experience with your monitoring appointments at Columbia University.
Front desk staff and nurses were all super friendly. All the doctors were wonderful. I never waited in the waiting room for more than five minutes even the few times I was late because of traffic.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
My insurance covered my treatment expect the genetic testing which we paid about 2500 for
NPS
10
Doctor
Rachel McConnell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Columbia University
West Harrison (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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