Conceptions Fertility Center

2 doctors work here

Rated 9.8
Strongly recommend: 94%Neutral: 5%Don't recommend: 1%9.8
94% strongly recommend
58 reviews
Operations
9.7
9.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.6
9.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.6
8.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.8
9.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
9.3
9.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
62
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Provo
1900 North State St.
Provo, UT 84604

58 patient reviews

2022 - 2023, Successful
NPS
10
NPS
10
Age 25 - 26
4 IUI
1 IVF
PCOS
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Andrew Moore] had a great bedside manner...talked to me in words and phrases that we would understand...never made to feel like I was an inconvenience, a burden, or annoying by Dr. Moore and any of his staff...medication for IVF ...got 30 eggs...10 embryos...PGS testing. 7 came back (5 boys, 2 girls)...did a FET which was successful!
[Conceptions Fertility Center] is always so clean and it isn't cluttered...works as a team. If I had a question, they would ask everyone (all doctors I was seeing) and then get back to me...Every single one of the nurses we interacted with was amazing. Each one of them showed compassion
How was your experience with Andrew Moore at Conceptions Fertility Center?
He had a great bedside manner. He talked to me in words and phrases that we would understand. There was a lot of medical terminology and he made it easy. He showed pictures and diagrams when I just wasn't quite getting everything he was saying.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Be ready to feel like your opinions matter
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He never said anything about my weight which is the first thing every other doctor has said when I said I'm TTC. He went into extreme detail on everything and answered every question my husband and I had. I was never made to feel like I was an inconvenience, a burden, or annoying by Dr. Moore and any of his staff. My had to drive 3.5 hours everytime we had to see them and if the roads were not good, I would call and help me get a leter appt so I wouldn't miss it. Everyone at there made me feel like I was human and that I had feelings. I wasn't just another person to them.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We went to Dr. Moore after trying for 3 years. We told him we wanted to skip the timed intercourse and just head straight to IUI. we did 4 IUI's. Unfortunately none were successful. We then moved onto IVF. The process was not extremely difficult but it did take some planning on when and who was going to do my shots (because I'm a baby and can't do them myself ). After we did all the medication for IVF we had our egg retrieval where we got 30 eggs. We then ended up with 10 embryos. We sent them away for PGS testing. 7 came back (5 boys, 2 girls). We then did a FET which was successful!
Describe your experience with the nursing staff at Conceptions Fertility Center.
Everyone in the office was amazing. There was a male nurse (I can't remember his name) but every single time I went in there, he asked how my drive was, how everything was going, listened if I had any concerns, and just made me feel like I was a person to him. Every single one of the nurses we interacted with was amazing. Each one of them showed compassion and gave me a shoulder to cry on when things weren't going exactly as planned.
Describe your experience with Conceptions Fertility Center.
They are so Carrington and compassionate. The office is always so clean and it isn't cluttered. The clinic works as a team. If I had a question, they would ask everyone (all doctors I was seeing) and then get back to me. I never felt like I was an inconvenience to them
Describe your experience with your monitoring appointments at Conceptions Fertility Center.
With us having to travel 3.5 hours for each appointment, they would give us a time and I usually just drove down the night before so I didn't have to get up so early to get to my appointment then turn around and drive back home.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
For everything (4 IUI's, one egg retrieval, one FET, and all of the medication) I think it was around $30,000
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
They told us that we could only transfer one embryo per their policy
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 38 - 40
1 IVF
PCOS
Uterine Fibroids
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt comfortable with Dr. Moore...was very educational...took the time to answer all my questions...was patient as I made decisions...was mindful of my physical and emotional well-being...suggested we do a mock transfer, which helped gather information on timing, positioning, and other beneficial information
[Conceptions Fertility Center] was well organized, inviting, and friendly...some questions at times with billing that took a little more effort to get to the bottom of, but in the end, it was fine...would recommend asking for a quick guide to using it before you need to utilize the app...nurses were so kind and friendly and compassionate.
How was your experience with Andrew Moore at Conceptions Fertility Center?
From our first visit, I felt comfortable with Dr. Moore. He was very educational at each point of our journey, and took the time to answer all my questions and my follow up questions. He was patient as I made decisions, which is great because I am not the most decisive person. He was mindful of my physical and emotional well-being. When I was doing a mock transfer, he was concerned about part of it being too traumatic, so he changed the planned procedure to a different one that was less traumatic on my body. He was friendly and kind at each visit. Even at the lows of our journey, I felt his hope for my husband and me.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Don't be afraid to ask questions, even if you think they are dumb. Take the time you need to make decisions.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore took time each appointment to answer questions, to provide insights, and to be candid with our situation. I appreciated his care and concern throughout our fertility journey. He would check in how I was doing physically and emotionally. He didn't rush us to make decisions. He wanted to make sure I was comfortable with whatever our next steps were, and had great bedside manner. After my miscarriage, he reached out to me to see how I was doing. I felt like he cared about me, no matter the outcome.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
After a hysteroscopy, Dr. Moore determined that IVF was the best course of action. We started on the egg retrieval process. After a successful egg retrieval, we moved forward with our first transfer. While my first transfer was initially successful, I did have a miscarriage. After I took some time for physical and emotional healing, we tried a second round, which did not work. He suggested we do a mock transfer, which helped gather information on timing, positioning, and other beneficial information. For my third transfer, we had a better idea for the process. Our third transfer was successful, and we have a beautiful baby!
Describe your experience with the nursing staff at Conceptions Fertility Center.
The nurses were so kind and friendly and compassionate. I thoroughly enjoyed working with them.
Describe your experience with Conceptions Fertility Center.
The clinic was well organized, inviting, and friendly. I did have some questions at times with billing that took a little more effort to get to the bottom of, but in the end, it was fine. I wish that there was an in-person tutorial on the app that they use. Once I understood it, it was great, but I would recommend asking for a quick guide to using it before you need to utilize the app. Overall, I enjoyed my experience with the clinic.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I don't completely remember costs, especially since my insurance did help with the process.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
He consistently recommended single embryo transfer, and explained the reasons thoroughly. I appreciated how he took the time each time I asked, and helped me understand in different ways why he recommended the approach he did.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
2
NPS
3
Age 32
European
Income $50K - $99K
Teacher
3rd of 3 Docs
7 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The downside to visiting Dr. Moore, for me, was his dismissal of some health conditions that I have as non-issues, as well as not wanting to pursue the treatment course my husband and I were hoping to (gestational carrier)...took us down a rabbit hole of treatments we weren't interested in pursuing at that time...I wish I'd felt more supported in that or had him explain further why he didn't want to pursue that course.
I liked that it [Conceptions Fertility Center] was a smaller clinic. They seemed more personable but I also think they might have been a little understaffed. Our paperwork/contact got lost once and didn't come through to Dr. Moore when it needed to. They also never contacted us after our consult despite Dr. Moore saying very clearly that they would.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I thought Dr. Moore was very kind and personable. He took the time to explain options and went through my history thoroughly. He was very knowledgable about fertility treatments and options. I think had I never done fertility treatments before, he would have been a great place to start. The downside to visiting Dr. Moore, for me, was his dismissal of some health conditions that I have as non-issues, as well as not wanting to pursue the treatment course my husband and I were hoping to (gestational carrier). I appreciated his education and option discussing, but because my husband and I have dealt with infertility for six years, we felt pretty confident in what we did and didn't want to pursue. I wish I'd felt more supported in that or had him explain further why he didn't want to pursue that course. Dr. Moore also promised some meetings/visits with a few other doctors and specialists, including at his clinic, and those never occurred. The clinic never reached out to us again after our consultation.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
I wish I would have been more assertive in what we wanted to pursue as treatments upfront, at the beginning of the meeting. I would say speak up quickly. He is very kind but took us down a rabbit hole of treatments we weren't interested in pursuing at that time.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was very kind and understanding. I do feel like he saw me as a person and not just a stat.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We ended up not pursuing any treatments with Dr. Moore.
Describe your experience with the nursing staff at Conceptions Fertility Center.
We didn't really interact with the nursing staff aside from a Zoom call.
Describe your experience with Conceptions Fertility Center.
I liked that it was a smaller clinic. They seemed more personable but I also think they might have been a little understaffed. Our paperwork/contact got lost once and didn't come through to Dr. Moore when it needed to. They also never contacted us after our consult despite Dr. Moore saying very clearly that they would.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
$250 consult
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
N/A
What specific things went wrong at Conceptions Fertility Center?
  • Lost paperwork
  • Lost appointments
Describe the specific things that went wrong at Conceptions Fertility Center.
Our main challenge we had here was the loss of paperwork and lack of communication after the initial consult. We also wish they had listened to our wishes as a patient a little more.
2
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
2 of 5
3
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Educational Resources
5 of 5
2022, Successful
NPS
8
NPS
8
Age 24
1 IVF
Male Factor
European
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Successful
Dr Peregrine always has a smile for you...She was straightforward and clear while still having a good, warm bedside manner. She is a good listener and is very good at answering questions once I ask them...She gave me her personal number and the one time I did need it, she was quick to respond and even asked how I was doing on top of it--doing more than she had to...We used Menopur, Gonal-X, later added Fyremadel, and triggered with Leupron and Novarel. Our issue is male factor infertility, so we used ICSI...
My care coordinator [at Conceptions Fertility Center] was sometimes slow to respond and the calendar was sometimes unclear. My assigned IVF coordinator was very kind and helpful...I had several emergencies that were all handled well. They use an app for your calendar, lab results, billing, and messaging people, and the app was sometimes unclear which was frustrating...I did find some typos and an inconsistency in their contract. They quickly acknowledged the issue and worked to clear it up, and they gave me the answer to my question as soon as they found out...
How was your experience with Jamie Peregrine at Conceptions Fertility Center?
We really enjoyed having her as a doctor. She was straightforward and clear while still having a good, warm bedside manner. She is a good listener and is very good at answering questions once I ask them. If you don't ask any questions, she will give you the basics of what you need to know.
What's one piece of advice would you give a prospective patient of Jamie Peregrine at Conceptions Fertility Center?
If you have lots of questions, try writing them down and don't be afraid to ask them all. If you don't have any questions, she will give you the bare basics of what you need to know and move on.
During treatment, were you treated like a number or a human with Jamie Peregrine at Conceptions Fertility Center?
Dr Peregrine always has a smile for you. There were a few times when she forgot some things I had already mentioned, but she was always happy to answer all of my questions in a warm and still honest fashion. She gave me her personal number and the one time I did need it, she was quick to respond and even asked how I was doing on top of it--doing more than she had to.
Describe the protocols Jamie Peregrine used in your cycles at Conceptions Fertility Center and their degree of success.
We used Menopur, Gonal-X, later added Fyremadel, and triggered with Leupron and Novarel. Our issue is male factor infertility, so we used ICSI.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: McKinzie)
My care coordinator was sometimes slow to respond and the calendar was sometimes unclear. My assigned IVF coordinator was very kind and helpful.
Describe your experience with Conceptions Fertility Center.
Very willing to work with us, and I had several emergencies that were all handled well. They use an app for your calendar, lab results, billing, and messaging people, and the app was sometimes unclear which was frustrating. I found an inconsistency in a contract and they were open with me about not being sure how to resolve it and that they would ask and get it cleared up for me. I was not given great instructions about who to contact for what and had to figure that out for myself. I wish the website was a little more clear as well, especially with pricing breakdowns and FAQs. However, we are so glad that we picked them. They were the most affordable place for us and gave us options on how to pay (plan vs upfront). We had a successful egg retrieval and I am five weeks pregnant with the first embryo we transferred. The staff was always happy to help. I always got good answers to my questions. Many of the staff know me and my name, which feels so personal and assuring. It is a smaller, newer clinic, and I think in some ways they're still working out the bugs, but it felt personal and like the staff all cared about us and our journey.
Describe the costs associated with your care under Jamie Peregrine at Conceptions Fertility Center.
$10,500 for egg retrieval with ICSI included as needed, $3,500 per transfer. We received a 10% discount for paying upfront.
Describe Jamie Peregrine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
She strongly recommended single embryo transfers, stating multiple times that that was the safest type of pregnancy.
What specific things went wrong at Conceptions Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at Conceptions Fertility Center.
I did find some typos and an inconsistency in their contract. They quickly acknowledged the issue and worked to clear it up, and they gave me the answer to my question as soon as they found out.
8
Doctor
Jamie Peregrine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
8
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2021, Successful
NPS
10
NPS
10
Age 32
1 IUI
European
Income $200K - $499K
2nd of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
2 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Peregrine is amazing Doctor and person. She not only gives extremely thorough care and explanations to everything but she is a doctor I felt emotionally safe with. She is caring on a level that most doctors are not and she truly is invested in the success of her patients. She is gives you all of the possible/probable outcomes of your care and respects whatever decision you choose to make. She is extremely knowledgeable in her field of practice and makes sure you know everything you need to in order to make informed decisions. I would highly recommend her to anyone needing infertility care.
Everything about the [Conceptions Fertility Center] clinic was great with the exception of the billing being disorganized at the time. I know this has since been addressed and changed so it is no longer an issue. The clinic itself was nice, on time and great to get results back quickly...The nurses, staff, etc at Conceptions are exceptional. Always making you feel like a person and not a number. They are quick to respond and never make you feel as if your concerns are not valid or important.
How was your experience with Jamie Peregrine at Conceptions Fertility Center?
Dr. Peregrine is amazing Doctor and person. She not only gives extremely thorough care and explanations to everything but she is a doctor I felt emotionally safe with. She is caring on a level that most doctors are not and she truly is invested in the success of her patients. She is gives you all of the possible/probable outcomes of your care and respects whatever decision you choose to make. She is extremely knowledgeable in her field of practice and makes sure you know everything you need to in order to make informed decisions. I would highly recommend her to anyone needing infertility care.
What's one piece of advice would you give a prospective patient of Jamie Peregrine at Conceptions Fertility Center?
Know that she is going to give you all the pertinent information to help you make the best decision possible. Do not be overwhelmed by this, ask lots of questions as needed until you know how you would like to move forward with your care.
During treatment, were you treated like a number or a human with Jamie Peregrine at Conceptions Fertility Center?
Dr. Peregrine cares about her patients more then any other Doctor I have interacted with. She made sure we were comfortable with next steps every step of the way for our IUI. When it came time to inseminate or not she let us know our small risk of multiples and what that could mean as well. She not only made sure we were well informed but made sure we felt seen and heard.
Describe the protocols Jamie Peregrine used in your cycles at Conceptions Fertility Center and their degree of success.
We had more mature follicles then expected on our IUI cycle as a result of a slightly higher dose of antagonist medications due to a poor response my first IUI. We were able to get pregnant on this IUI with our twins with a 22% chance of twins and a 15% chance of achieving a pregnancy at all with IUI.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Julia and Kinzie)
The nurses, staff, etc at Conceptions are exceptional. Always making you feel like a person and not a number. They are quick to respond and never make you feel as if your concerns are not valid or important.
Describe your experience with Conceptions Fertility Center.
Everything about the clinic was great with the exception of the billing being disorganized at the time. I know this has since been addressed and changed so it is no longer an issue. The clinic itself was nice, on time and great to get results back quickly.
Describe the costs associated with your care under Jamie Peregrine at Conceptions Fertility Center.
I do not remember the cost of our IUI
10
Doctor
Jamie Peregrine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
8
NPS
10
Age 22 - 23
1 IUI
Anovulation
Male Factor
PCOS
Tubal Blockage
Income $0 - $49K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr. Moore is a wonderful doctor with a very gentle bedside manner...upbeat yet subtle...he has taken the curve balls in stride and helped me to know I was not alone in feeling frustrated and sad for it not going as planned or as we had hoped. He is a busy doctor, but I do feel that he try's hard to be personal and real about every situation...It was a lot of trial and error, but I always felt in good hands with Dr. Moore.
[Conceptions Fertility Center] was fairly new...as they got more busy, I often felt rushed or that I was just another person to get through...something very important to know is that it shares an office with Valley OBGYN and there are constantly pregnant women and women with brand new babies in and out. There are photos of pregnant ladies in the waiting room and this can be very triggering.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore is a wonderful doctor with a very gentle bedside manner. He is upbeat yet subtle. He has been a great doctor. My experience with infertility has been nothing like it should as far as what usually happens for people. But he has taken the curve balls in stride and helped me to know I was not alone in feeling frustrated and sad for it not going as planned or as we had hoped. He is a busy doctor, but I do feel that he try's hard to be personal and real about every situation.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
I would say to make sure that you ask as many questions as you want to be answered. Dr Moore will answer any questions at all that you may have, but I sometimes felt like I would have to ask first if I wanted to know. I would say bring a written down list of questions to every appointment!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
At the beginning, I felt like I was treated a lot more like a human. But the clinic was fairly new. So as they got more busy, I often felt rushed or that I was just another person to get through. As we all know, infertility requires emotion and attention and can be very personal. So there were a few times when it left me a little sad, as I felt like I didn't get quite the time I felt I needed or wanted.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
I started medicated cycles with 5mg femara, then moved to 7.5mg femara and then 7.5mg femara and ovidrel. I then moved to 7.5mg femara and 75 IU Gonal f for three days, then 7.5mg femara and 75 IU Gonal f for 6 days and an IUI. All were unfortunately negative and my body did not respond super well. It was a lot of trial and error, but I always felt in good hands with Dr. Moore.
Describe your experience with the nursing staff at Conceptions Fertility Center.
The nurses are wonderful and down to earth. They each have their own individual personalities which I have learned and some I relate to better than others. For the most part, they are very caring and seek to be understanding. The nurses make a LARGE difference at this office and something that I loved the very most is that they were always available on the phone line to answer questions.
Describe your experience with Conceptions Fertility Center.
I would say one of the greatest strengths is that the office is very clean and neat. Its updated and comfortable. The biggest weakness and something very important to know is that it shares an office with Valley OBGYN and there are constantly pregnant women and women with brand new babies in and out. There are photos of pregnant ladies in the waiting room and this can be very triggering.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Ultrasound- $390 Follicle check ultrasound- $190 IUI- $400 HSG- $400 IVF- $8500
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Conceptions Fertility Center.
There have been a few times that I have had testing done and I would never get a call about the results. I would wait and wait and finally call in and they would say the results were in a week or more earlier. This was frustrating because with infertility every test and procedure is very important.
8
Doctor
Andrew Moore
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
9
Age 36 - 37
2 IUI
Diminished Ovarian Reserve
Male Factor
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Andrew Moore] is good at communicating and is compassionate which is important to me...I appreciate how much time he spends when meeting with us...We chose to do two medicated IUI cycles in hopes to avoid the cost of IVF. The treatment included Letrozole (pills), ovidrel (injectable) and Gonal F shot...after testing we were told IVF was our best option...
The nurses [of Conceptions Fertility Center]are great at answering calls, responding to questions, getting answers if they aren’t sure about my question, showing compassion, encouragement and communicating clearly...[billing department]she really has gone above and beyond for us in working with our insurance in trying to get some of our testing covered...IUI cost was $400 plus medications.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I really love Dr. Moore and how he expresses care, celebrates each positive outcome, compassionately shares negative news and explains things clearly. I appreciate how much time he spends when meeting with us. I trust his experience, knowledge and advice and feel well cared for as his patient.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
To keep an open mind. I did not think we would need IVF, I thought it would be more simple. But after testing we were told IVF was our best option. We decided to try two medicated iuis first which failed. We are now trying to save for IVF which will be self pay, no insurance coverage. I trust that Dr. Moore will always be straight forward with us with our odds, whether something is worth trying again, what steps we should take next and what our realistic options are. I feel like he is knowledgeable, pays close attention to details and is good at listening to what we feel comfortable with. He is good at communicating and is compassionate which is important to me. I feel like he is cheering us on!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
I feel like Dr. Moore and his staff truly care about our success and failures and celebrate positive news or express compassion when sharing negative results.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We chose to do two medicated IUI cycles in hopes to avoid the cost of IVF. The treatment included Letrozole (pills), ovidrel (injectable) and Gonal F shot. We got a good response from my ovaries each time. I had for follicles the first IUI and three the second IUI. I also expressed concern about my progesterone levels because of recurrent miscarriages. I started progesterone vaginal suppositories after the IUI procedure both times and took it until we got negative tests. I preferred to do blood tests and my office was great about listening and addressing any concerns I had.
Describe your experience with the nursing staff at Conceptions Fertility Center.
The only constructive criticism I would give is I would have liked some follow up calls to check in after failed cycles or to follow up on what we would like to do next or how we are doing. I can see how this would be time consuming, but that would have meant a lot. The nurses are great at answering calls, responding to questions, getting answers if they aren’t sure about my question, showing compassion, encouragement and communicating clearly.
Describe your experience with Conceptions Fertility Center.
The office shares a waiting room with an Obgyn office so it can be hard sometimes when so many pregnant women are coming in and out. But I don’t generally wait very long in the waiting room which is helpful. The person over billing can be hard to get a hold of. But she really has gone above and beyond for us in working with our insurance in trying to get some of our testing covered. It’s probably mainly our insurance that has taken so long, but it’s been 6+ months trying to get anywhere with this. I haven’t been followed up with in the past month and I don’t currently know what we owe or if it’s still pending through insurance. I need to leave billing a voicemail again. That’s probably been the main thing I’ve felt frustrated with. But they can’t control insurance!
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
IUI cost was $400 plus medications. I also did diagnostic testing such as a hysterosalpingogram, genetic testing, blood work, etc. they have been working with my insurance to see if we can get any of these covered. If we pay out-of-pocket I think it will be around $2000. We were quoted $18,000 for IVF which from my understanding would include medication, egg retrieval, genetic testing, and also an extra procedure to retrieve the sperm. But we haven’t finalized anything with that yet.
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Conceptions Fertility Center.
I was waiting on a pregnancy blood test result for a non fertility related procedure I was needing and I assumed the test would be negative but I need to make sure. They rushed the results, but I didn’t hear the next morning like I was suppose to. I gave it a few hours, then called in to check (as I was headed to get the procedure I needed). They had the results since late the day before, but hadn’t called which was frustrating. But timing is everything with fertility so I’m sure they have to prioritize patients at times!
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 25
2 Fertility Medications
PCOS
European
Income $100K - $199K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Andrew Moore's] Strengths include deep understanding of the fertility process, ability to explain it simply, and clear treatment plans. Sometimes he would talk quickly or briefly, but would always restate if I didn't understand...Used letrozole as opposed to clomid...He was patient and genuinely interested in my good experience. He also set realistic and hopeful, not unattainable, expectations.
[Conceptions Fertility Center] is small, but quick to get you in. Clinic runs on time. They are easy to work with on a busy schedule. All staff members are knowledgable, helpful, and sensitive. Well-looped in clinic too, so reception catches things receptionists wouldn't traditionally know to watch or ask for...[the nursing staff was] Knowledgable, patient, and kind. Experienced too.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Strengths include deep understanding of the fertility process, ability to explain it simply, and clear treatment plans. Sometimes he would talk quickly or briefly, but would always restate if I didn't understand.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Ask lots of questions. He's willing to help you understand, but you need to let him know that's what you need.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore took the time to thoroughly explain what was happening in my body. Before I started treatment with him, I didn't know many terms and things about my own body. He was patient and genuinely interested in my good experience. He also set realistic and hopeful, not unattainable, expectations.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
Used letrozole as opposed to clomid. When I showed initial resistance to letrozole, he upped my dosage. For the two cycles I did with him, I had an intra-vaginal ultrasound to see if eggs had been released. I would also have blood tests to confirm ovulation.
Describe your experience with the nursing staff at Conceptions Fertility Center.
Knowledgable, patient, and kind. Experienced too.
Describe your experience with Conceptions Fertility Center.
Clinic is small, but quick to get you in. Clinic runs on time. They are easy to work with on a busy schedule. All staff members are knowledgable, helpful, and sensitive. Well-looped in clinic too, so reception catches things receptionists wouldn't traditionally know to watch or ask for.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Appointments were about $150-$200 after insurance. Ultrasounds were around $200.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 32 - 33
4 IUI
1 IVF
Unexplained
Income $100K - $199K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Andrew Moore] was very informative and willing to do what it took to meet our goals. He came in on Easter Sunday to do our transfer. He puts his patients first. He always made sure we were comfortable with what was coming next and made sure we knew what to expect. Fertility treatments are hard and not fun. But Dr Moore made it as easy as you possibly could...Dr Moore was confident in his approach of a single transfer. We did a fresh single transfer. That resulted in a very healthy pregnancy and a healthy vaginally delivered baby girl.
The [Conceptions Fertility Center] clinic was great. The Drs and their staff were very friendly and helped us complete our goals of having a second baby. They run things very smooth and efficient. I highly recommend this office for all fertility needs...He [Dr. Andrew Moore] was very informative and willing to do what it took to meet our goals. He came in on Easter Sunday to do our transfer. He puts his patients first. He always made sure we were comfortable with what was coming next and made sure we knew what to expect. Fertility treatments are hard and not fun. But Dr Moore made it as easy as you possibly could.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He was very informative and willing to do what it took to meet our goals. He came in on Easter Sunday to do our transfer. He puts his patients first. He always made sure we were comfortable with what was coming next and made sure we knew what to expect. Fertility treatments are hard and not fun. But Dr Moore made it as easy as you possibly could.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
He’s a great Dr and was very successful for me and my family. You can trust him.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He was very informative and friendly. Answered all questions in a way we understood!
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Julia Hendricks )
Julia was very helpful and got back to me very quickly with any concerns or questions I had.
Describe your experience with Conceptions Fertility Center.
The clinic was great. The Drs and their staff were very friendly and helped us complete our goals of having a second baby. They run things very smooth and efficient. I highly recommend this office for all fertility needs.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
The costa were very reasonable and lower than a previous office.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
Dr Moore was confident in his approach of a single transfer. We did a fresh single transfer. That resulted in a very healthy pregnancy and a healthy vaginally delivered baby girl.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Successful
NPS
8
NPS
8
Age 35
1 IUI
Endometriosis
European
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Neutral
Successful
I honestly don't remember the Doctor [Dr. Andrew Moore] very much, my RNP was the one that took most care of me. She was extremely helpful, friendly and a good communicator, she made me feel at ease, and like everything was going to be alright...He did a good job at putting me at ease, but my nurse practitioner--I think her name was Maddie--was the best. She took such good care of me
The [Conceptions Fertility Center] office is a bit dingy, but the staff is nice. The basement area is a little weird, wish they were in a more open area. The main building is pretty nice. Parking lot is always packed, so you need to be early for your appointment...I honestly don't remember the Doctor very much, my RNP was the one that took most care of me. She was extremely helpful, friendly and a good communicator, she made me feel at ease, and like everything was going to be alright.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I honestly don't remember the Doctor very much, my RNP was the one that took most care of me. She was extremely helpful, friendly and a good communicator, she made me feel at ease, and like everything was going to be alright.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Don't waste too much time on pills if they're not working right away, just do the IUI.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He did a good job at putting me at ease, but my nurse practitioner--I think her name was Maddie--was the best. She took such good care of me
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Maddie, but I don't 100% remember )
She was absolutely the best, very warm and welcoming. It was because of her that I didn't quit
Describe your experience with Conceptions Fertility Center.
The office is a bit dingy, but the staff is nice. The basement area is a little weird, wish they were in a more open area. The main building is pretty nice. Parking lot is always packed, so you need to be early for your appointment
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
IUI cost $400
8
Doctor
Andrew Moore
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
3 of 5
Adaptability
5 of 5
8
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
9
Age 31 - 32
1 IUI
Male Factor
PCOS
European
Income $0 - $49K
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I had told him [Dr. Moore] the issues I had when I was at another office. He gave me his cell phone number and told me to call him if anyone in his office wasn’t up to par, even him...He understood that we were on a budget to get pregnant as it’s not covered in Utah... He was totally respectful of that and offered to help us find a doctor there if needed.
Be forewarned this office [Conceptions Fertility Center] is in with and Obgyn office. Which was a little bit of a shock and insult to me. I did like that there was no judgment from the staff the office is quite. So there is no distraction when you are trying to listen to what is being said or done...the receptionist told me “let’s see what your insurance will pay before you pay anything.” Which I though was very nice. I was under the impression that we had to pay cash.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He understood that we were on a budget to get pregnant as it’s not covered in Utah. He washed us how far we would be willing to go if needed. When I expressed that I would not do IVF with him because it’s mandated coverage in mass and we are moving back when I finish school. He was totally respectful of that and offered to help us find a doctor there if needed.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Be honest. Nothing hurts your more then not being honest and asking every question you have.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
I had told him the issues I had when I was at another office. He gave me his cell phone number and told me to call him if anyone in his office wasn’t up to par, even him.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We did 3 tablets of femara, trigger shot and then we added an oral pill to thicken my lining. Sadly that didn’t work.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Ashely)
Ashley asked me when we were going back for the Iui if I was ready. I burst into tears, she sat me down and wanted to know what was going on, what they needed to do to help me. She was concerned that I wasn’t mentally prepared to take on the stress but after talking to her I was much better.
Describe your experience with Conceptions Fertility Center.
Be forewarned this office is in with and Obgyn office. Which was a little bit of a shock and insult to me. I did like that there was no judgment from the staff the office is quite. So there is no distraction when you are trying to listen to what is being said or done.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Around $700-800. They are contracted with my insurance so I haven’t seen the bill yet. Over a month now, I came in to pay in cash and the receptionist told me “let’s see what your insurance will pay before you pay anything.” Which I though was very nice. I was under the impression that we had to pay cash.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
Didn’t have the option.
9
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2023, Successful
NPS
10
NPS
10
Age 25 - 32
6 IUI
Donor Sperm
Male Factor
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Andrew Moore] was available at any given time if you had questions or concerns...always coming up with new solutions in order to have a successful IVF...kind and always listened when I wanted To try something different...modified natural cycle...male factor...femara, triggered when ovulating and used progesterone suppositories.
[Conceptions Fertility Center] are invested with you...not a big clinic so I didn’t feel like just another patient. Always left with a good understanding of my next step...any questions they were there to respond quickly...Never went longer than a day without questions being answered
How was your experience with Andrew Moore at Conceptions Fertility Center?
He was available at any given time if you had questions or concerns. He was always coming up with new solutions in order to have a successful IVF. He was kind and always listened when I wanted To try something different
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Be patient
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Very responsive when I had Questions and willing to try different options I would Suggest
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
My most recent successful transfer I did A modified natural cycle. Because it was male factor I wanted To try this. I went On femara, triggered when ovulating and used progesterone suppositories.
Describe your experience with the nursing staff at Conceptions Fertility Center.
Always kind and quick to respond on portal when I had Questions! Never went longer than a day without questions being answered.
Describe your experience with Conceptions Fertility Center.
You feel like they are invested with you. It’s not a big clinic so I didn’t feel like just another patient. Always left with a good understanding of my next step but knew if I had any questions they were there to respond quickly
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I believe egg retrieval and transfer was around 16,000 and just a frozen transfer was around 3,500
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
My first transfer was highly suggested to transfer 1. After that came back negative he was willing to try 2 and that ended in a successful pregnancy
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 23
1 IVF
1 Embryo Freezing
Male Factor
European
Income $50K - $99K
Sales Representative
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Jamie Peregrine] was very good about helping us and addressing our needs. I do feel like she could have been more involved we saw the nurses and clinic more than herself. It was very good though none the less. We enjoyed all our experiences and knew if we had questions she could answer them...You need to come in with your own questions and ask them. It is not the time to be scared or hope she can read your mind.
I think they [Conceptions Fertility Center] they overall are very good. They address my own needs and make sure to be warm and friendly. They understand when it is hard and celebrate when small successes are present. They have a tendency to talk loudly and others can over hear your information so make sure to have private conversations in the office before you leave not in the hall...I was known by name every time I entered the room. I was explained everything step by step and always given the answers to my questions. They were warm and sensitive but also straight forward about our plan.
How was your experience with Jamie Peregrine at Conceptions Fertility Center?
She was very good about helping us and addressing our needs. I do feel like she could have been more involved we saw the nurses and clinic more than herself. It was very good though none the less. We enjoyed all our experiences and knew if we had questions she could answer them.
What's one piece of advice would you give a prospective patient of Jamie Peregrine at Conceptions Fertility Center?
You need to come in with your own questions and ask them. It is not the time to be scared or hope she can read your mind.
During treatment, were you treated like a number or a human with Jamie Peregrine at Conceptions Fertility Center?
I was known by name every time I entered the room. I was explained everything step by step and always given the answers to my questions. They were warm and sensitive but also straight forward about our plan.
Describe your experience with Conceptions Fertility Center.
I think they they overall are very good. They address my own needs and make sure to be warm and friendly. They understand when it is hard and celebrate when small successes are present. They have a tendency to talk loudly and others can over hear your information so make sure to have private conversations in the office before you leave not in the hall.
Describe the costs associated with your care under Jamie Peregrine at Conceptions Fertility Center.
It was way cheaper than anywhere else I looked into and they provide a lot of discounts.
10
Doctor
Jamie Peregrine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 38 - 39
1 IVF
1 Egg Freezing
Income $100K - $199K
2nd of 2 Docs
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Moore was amazing...was kind, patient and took time to get to know my husband and myself...walked us through everything and we felt like we were all a big team...showed compassion when we miscarried and kept cheering us on...meds were changed as needed...
[At Conceptions Fertility Center] I did feel like it was hard to talk to a physical person. Every time I called I’d get voicemail at the front desk and I didn’t love that but they were quick to get back with a phone call or email. Other than that I really had a great experience...the costs were laid out for me before we did it.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr Moore was amazing. He was kind, patient and took time to get to know my husband and myself. He walked us through everything and we felt like we were all a big team! He showed compassion when we miscarried and kept cheering us on!
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Definitely work with him. He was amazing!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He was so good and kind. He took time to get to know both my husband and myself.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
I took estradiol and progesterone injections. I really don’t remember how much of anything but I knew I was in good hands and meds were changed as needed and the staff was in constant contact with me.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Rachel)
We only had one issue, an email was missed so the correct info didn’t get to the Dr Scott how many eggs we wanted to transfer but it wasn’t big deal because we were still able to transfer the eggs we wanted.
Describe your experience with Conceptions Fertility Center.
I did feel like it was hard to talk to a physical person. Every time I called I’d get voicemail at the front desk and I didn’t love that but they were quick to get back with a phone call or email. Other than that I really had a great experience!
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I don’t remember specifics but the costs were laid out for me before we did it.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 23
Male Factor
PCOS
European
Income $50K - $99K
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Andrew Moore] He was warm and gentle, he took the time with us to explain any and all of our questions...if his explanation didn't make sense he would re-explain in a different way to help it come across... not started treatments yet because we are waiting on a few more results from testing, but we will either us IVF with my husbands sperm or IUI with a donor...
[nurses of Conceptions Fertility Center] They are all very kind and happy to answer all questions you may have...[clinic errors] They forgot to call about one lab I had done...accepts most insurances...It is about $8000 for IVF, and $400 for IUI...[Dr. Moore] He would be gentle when I cried and made us feel understood...
How was your experience with Andrew Moore at Conceptions Fertility Center?
He answered all questions and made sure we understood without moving on, if his explanation didn't make sense he would re-explain in a different way to help it come across. He would be gentle when I cried and made us feel understood.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
He is VERY busy so just be patient and try to get in as soon as possible.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He was warm and gentle, he took the time with us to explain any and all of our questions, he did not act rushed at all even though we know he is a very busy doctor.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We have not started treatments yet because we are waiting on a few more results from testing, but we will either us IVF with my husbands sperm or IUI with a donor.
Describe your experience with the nursing staff at Conceptions Fertility Center.
They are all very kind and happy to answer all questions you may have
Describe your experience with Conceptions Fertility Center.
Strengths; small practice, genuine staff, helpful, good pricing, accepts most insurances Weaknesses; shares a location with an OBGYN and it's hard to see a lot of pregnant women coming and going as you are struggling to conceive
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
It is about $8000 for IVF, and $400 for IUI
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Conceptions Fertility Center.
They forgot to call about one lab I had done
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 27 - 28
3 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Andrew Moore is a] Fantastic doc. Thorough. Calm. Kind...Kind and intelligent. So grateful to be working with him. He understands my concerns and is working to find a solution for us...Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
Love it all [at Conceptions Fertility Center] . I’m happy I’ve found this clinic and feel like I can trust everyone at the clinic. They’re great at explaining things and making you feel comfortable. I ask repeat questions often just to ease my mind and they are always happy to answer them over and over and provide me with the security I need...Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He is a Great doc. We are very Happy with him. He is Thorough and direct. Kind and intelligent. So grateful to be working with him. He understands my concerns and is working to find a solution for us.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Make a list of any question you might have and don’t be afraid to ask them all.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Fantastic doc. Thorough. Calm. Kind.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
Describe your experience with the nursing staff at Conceptions Fertility Center.
I love his staff. They’re all kind and caring and understand the hardships infertility brings.
Describe your experience with Conceptions Fertility Center.
Love it all. I’m happy I’ve found this clinic and feel like I can trust everyone at the clinic. They’re great at explaining things and making you feel comfortable. I ask repeat questions often just to ease my mind and they are always happy to answer them over and over and provide me with the security I need.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Standard cost
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
N/A
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
9
NPS
9
Age 27 - 28
3 IUI
1 IVF
Endometriosis
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore is very qualified, handled procedures professionally...created an amazing treatment plan tailored specifically to me...did not speak to him face to face very often...was always there for the procedures....gave his personal number to contact him with questions and concerns...egg retrieval and got 38 eggs from that harvest
[Conceptions Fertility Center] ability to get me scheduled at short notice due to changes in treatment results, unexpected needs, etc...clean, professional...app they used to keep me updated with my calendar and for messages...surprised at the small size of the clinic, but they operate smoothly and get the job done.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore is very qualified, handled procedures professionally, and created an amazing treatment plan tailored specifically to me. I did not speak to him face to face very often, but he was always there for the procedures. He also gave his personal number to contact him with questions and concerns and responded quickly the one time I needed to use it.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Trust him- he knows what he is doing and absolutely has your best interest.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
The staff were personable and recognized me every time I came in. My questions were always validated and answered fully.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We did 3 IUI cycles with injections to ensure ovulation. When those were unsuccessful, we did injections to prepare for egg retrieval and got 38 eggs from that harvest. Due to concern for ovarian overstimulation, we did 2 frozen embryo transfers. After the first unsuccessful transfer, a polyp was found in my uterus and was removed before the second. The second transfer was successful, then we continued on progesterone shots for 6 weeks into pregnancy.
Describe your experience with the nursing staff at Conceptions Fertility Center.
The nursing staff was kind, helpful, and skilled in their work.
Describe your experience with Conceptions Fertility Center.
I was impressed at the clinic’s ability to get me scheduled at short notice due to changes in treatment results, unexpected needs, etc. The clinic is clean, professional, and I liked the app they used to keep me updated with my calendar and for messages. I was somewhat surprised at the small size of the clinic, but they operate smoothly and get the job done.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Dr. Moore had a treatment plan guarantee that would be refunded if not successful in an allotted time frame. There was a 40% off option to pay for the entire treatment plan up front that I did not take. Each IUI was about $700 and each FET was $3500 but I paid up front for each procedure and received a 10% discount for that.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
Dr. Moore highly encouraged single embryo transfer, due to the risk of multiple pregnancies. At the time I wanted to try a multiple embryo transfer due to my desire for success, but I am glad I listened to his advice.
9
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 25 - 26
2 IVF
2 Embryo Freezing
Male Factor
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore was so kind...was gentile but blunt with his words which we appreciated...started out doing HSG, Cycle Tracking, blood work and seman test…we quickly found out we were dealing with male infertility...had my husband do clomid for 6 months and it improved his quality...another retrieval and had 2 embryo...frozen transfer 6 weeks ...successful pregnancy and delivery
[At Conceptions Fertility Center] Sometimes there was a long wait period...wish I would’ve seen Dr Moore a little bit more....so welcoming and they know you and recognize you...Everyone was so kind and nice! They eventually know you by name and they become your friend!
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was so kind and gentile. The first consultation it was scary cause we didn’t know what would happen but he re assured us he would help us figure things out and even gave us his number to reach out to in case we had any questions while going through the first set of tests… he was gentile but blunt with his words which we appreciated
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
He’s not like a Dr that is there for the money he truly wants you to help grow your family any way he can
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
They know you by name.. when we graduated from the fertility clinic everyone was there congratulating us and I was actually sad I was graduating but was so excited to finally be pregnant
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We first started out doing HSG, Cycle Tracking, blood work and seman test…we quickly found out we were dealing with male infertility.. Dr Moore first had my husband do clomid for 6 months and it improved his quality we then tried a retrieval unfortunately none turned into embryos.. he then suggested we see a male infertility specialist we did and a tese was done.. with those results we were able to do another retrieval and had 2 embryo which we did a frozen transfer 6 weeks later which led to a successful pregnancy and delivery
Describe your experience with the nursing staff at Conceptions Fertility Center.
Everyone was so kind and nice! They eventually know you by name and they become your friend!
Describe your experience with Conceptions Fertility Center.
Sometimes there was a long wait period. I do wish I would’ve seen Dr Moore a little bit more. It was so welcoming and they know you and recognize you so when you check in they already have you checked in because they recognize and know who you are
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
We only had 2 embryos one was in the great category and the other was average.. Dr Moore mentioned if we had a miscarriage after the first transfer we could try for two but fortunately we had a successful transfer
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 32 - 33
2 IUI
Anovulation
PCOS
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Moore was kind compassionate informative and competent. I have no negative feedback. Honestly, I begged them to keep us throughout the entire pregnancy because his care, kindness and expertise were off the charts. He even went above and beyond to make our treatments affordable and reduce costs to us. He was phenomenal, and still our favorite doctor in the state...he is happy to work through any questions/concerns through with you!
LOVE their [Conceptions Fertility Center] communication/test results system and how great they are at communicating with us! Never had to wait long to talk with someone, they were all super knowledgeable and they always got back to us quickly...They [nursing staff] were so organized, kind, and compassionate! They walked me through everything every visit and truly cared about my husband and I. They created a calendar for me to help me remember what I needed to do, and were available for me to message with questions!
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr Moore was kind compassionate informative and competent. I have no negative feedback. Honestly, I begged them to keep us throughout the entire pregnancy because his care, kindness and expertise were off the charts. He even went above and beyond to make our treatments affordable and reduce costs to us. He was phenomenal, and still our favorite doctor in the state!
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Ask questions, they are more than willing to teach and share information, and he is happy to work through any questions/concerns through with you!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore and his staff were incredible!! They knew our names, asked about my job (which they remembered), and spent time getting to know my husband and I. They mourned negative test results with us and celebrated our victories, big and small. They crossed their fingers and wished us luck and even remembered to wish me happy birthday when they called me with test results. Every time we went to the clinic we felt like we were friends with everyone there and couldn't have been happier with our care.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
I don't remember all the details, except he was up on the latest research, for example having me take letrozole (femara) instead of clomid because it shows a reduced risk for multiples. He clearly laid out a timeline for us to get pregnant and guaranteed we would have a baby by December or we would get a refund. We were pregnant long before then and appreciated so much his extensive knowledge. He also ensured that we understood how many rounds of each type of treatment we were going to try and why. We followed his roadmap for us and we were able to conceive after our second IUI.
Describe your experience with the nursing staff at Conceptions Fertility Center.
They were so organized, kind, and compassionate! They walked me through everything every visit and truly cared about my husband and I. They created a calendar for me to help me remember what I needed to do, and were available for me to message with questions! I loved how quick they were to respond and that I could reach out any time. Sometimes the staff can make or break a doctor's office, and these guys made it! They were a big part of why we loved the clinic so much!
Describe your experience with Conceptions Fertility Center.
LOVE their communication/test results system and how great they are at communicating with us! Never had to wait long to talk with someone, they were all super knowledgeable and they always got back to us quickly!
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I can't remember exact numbers, but I know Dr. Moore worked with us to make our care affordable, which I am so grateful for because my husband and I really needed it, being that we are both still in school.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
n/a
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Male Factor
PCOS
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore replaced the frustration and confusion my husband and I were experiencing with knowledge and understanding...we felt like we were his only patients...In addition to our consultations, he also shared resources with me to help me understand my body better...clear that he would not transfer multiple embryos at a time unless a patient fell within a certain category...impressed with how well orchestrated and monitored the intensive process was
[Conceptions Fertility Center is] a well-oiled machine! Very capable at what they do, but also so kind and empathetic, something that is so valuable as infertility can be a really heart wrenching journey. Not even once did I have a negative experience with any member of staff, and I always felt buoyed up after appointments...his staff were always friendly and compassionate...incredibly kind, capable, and empathetic
How was your experience with Andrew Moore at Conceptions Fertility Center?
In running the tests that ultimately lead to both of our diagnoses, Dr. Moore replaced the frustration and confusion my husband and I were experiencing with knowledge and understanding. In addition to our consultations, he also shared resources with me to help me understand my body better, specifically how sugar wrecks havoc in my insulin-resistance blood. Making lifestyle changes has literally changed my life by reducing the theorized links between bmi, ovulation, and anovulation.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
It’s worth the wait to get on his schedule.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore and his staff were always friendly and compassionate. I’m sure they have hundreds of patients, but we felt like we were his only patients. Everyone was professional, but human.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
Mainly, I remember how sensitive the timing was with my injectables and other medications. Most needed to be done every day within a certain timeframe, and, if I remember correctly, my trigger shot had to be done exactly 72 hours before egg retrieval. I was very impressed with how well orchestrated and monitored the intensive process was.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Kinzie)
Kinzie was who I worked with the most through my whole IVF experience. She was incredibly kind, capable, and empathetic. She was always the best at blood draws, which I appreciated, since I have tiny veins. She was always prompt in getting back to my messages with answers to all of my questions.
Describe your experience with Conceptions Fertility Center.
They are a well-oiled machine! Very capable at what they do, but also so kind and empathetic, something that is so valuable as infertility can be a really heart wrenching journey. Not even once did I have a negative experience with any member of staff, and I always felt buoyed up after appointments.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Dr. Moore had a unique “Guarantee” roadmap option for qualifying IVF patients, which included a competitive price for the procedures and a plan to schedule payments, rather than expecting whole payment up front. Understandably, this was helpful. Luckily, our insurance covered much of our costs.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
Dr. Moore was very clear from the day of our first consultation that a pregnancy with multiples was very dangerous to a mother’s health. Not only that, but he could lose his license for careless multiple transfers. He was clear that he would not transfer multiple embryos at a time unless a patient fell within a certain category (age, previous attempts, etc.). We appreciated the info and agreed with his position.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 39
4 IVF
4 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
European
Latinx
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore was very knowledgeable but also very approachable...always willing to spend time and answer our questions...he shared his personal phone number and asked us to let him know if at any point communication with the clinic wasn’t stellar...carefully monitored results in the si subsequent three cycles making adjustments to medications, doses and timelines to improve the odds...allowed us to make the decision after explaining the pros and cons of each option.
Conceptions [Fertility Center] is warm and caring. They do a great job of scheduling and keep appointments as scheduled. They communicate in advance if there is a delay or need for a change and always put the patient first...The nursing staff is positive and sensitive to the difficulty patients experience throughout this process. They are warm, empathetic and easy to reach with questions or concerns throughout treatment.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was very knowledgeable but also very approachable. In our very first consultation, he shared his personal phone number and asked us to let him know if at any point communication with the clinic wasn’t stellar. He spent the time needed in each interaction to help us understand outcomes and next steps without making us feel rushed or less knowledgeable. We truly felt he had our best interests at heart and our goals in mind as he oversaw our case.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Don’t hesitate to ask questions. He will take the time to explain and help you prepare for the possible outcomes.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was always willing to spend time and answer our questions. He was candid about what we would likely face and easy to schedule additional consultations with while we were in the journey.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
After our first failed cycle, he reviewed our overall family goals with us and suggested we shift to an embryo banking approach to have the embryos needed to yield multiple (at least two) pregnancies. He carefully monitored results in the si subsequent three cycles making adjustments to medications, doses and timelines to improve the odds.
Describe your experience with the nursing staff at Conceptions Fertility Center.
These are our people! The nursing staff is positive and sensitive to the difficulty patients experience throughout this process. They are warm, empathetic and easy to reach with questions or concerns throughout treatment.
Describe your experience with Conceptions Fertility Center.
Conceptions is warm and caring. They do a great job of scheduling and keep appointments as scheduled. They communicate in advance if there is a delay or need for a change and always put the patient first.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Without insurance, it was about $12,000 per cycle. With limited insurance coverage, the costs were about $10,000 neither of which included the medications.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
He always allowed us to make the decision after explaining the pros and cons of each option.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
9
NPS
10
Age 31 - 32
3 IUI
1 IVF
Anovulation
Endometriosis
European
Income $50K - $99K
Operations
2nd of 2 Docs
7 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore was wonderful. He made me feel like my issues were easily treatable (which before that they felt confusing and untreatable). He was so confident that I would get a baby, and I did. He was also very knowledgeable with my issues (endometriosis, annovulation, adenomyosis). I felt like I could trust his expertise...I needed an ultrasound to check on my ovaries on a Saturday. Dr. Moore came in on a Saturday to do the ultrasound himself. He chatted with me about the results and made himself available for questions whenever I had them.
Overall my experience [at Conceptions Fertility Center] was great. There were a few times when they had me come in first thing and no one was there (very frustrating). And one of my IUIs they made a big deal about getting my husband’s sample to the clinic within 30 minutes, but then I sat in the waiting room for an additional 30 minutes waiting for the andrologist...The nurse I was assigned to I only saw a couple times. I didn’t feel super connected to her.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was wonderful. He made me feel like my issues were easily treatable (which before that they felt confusing and untreatable). He was so confident that I would get a baby, and I did. He was also very knowledgeable with my issues (endometriosis, annovulation, adenomyosis). I felt like I could trust his expertise.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Trust him!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
I needed an ultrasound to check on my ovaries on a Saturday. Dr. Moore came in on a Saturday to do the ultrasound himself. He chatted with me about the results and made himself available for questions whenever I had them.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We did a standard medicated FET using a day 5 icsi PGT normal embryo that took first cycle and resulted in a live birth.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Yes, but I don’t remember her name. )
I had spotting from the very beginning of my pregnancy. The first time I had a bleed they were very compassionate and had me come in right away. The NP told me it was super normal and not to worry. I felt a little brushed off. I wish she would have told me more about sub-chorionic hemorrhages at that time because it ended up being a very traumatic pregnancy. The nurse I was assigned to I only saw a couple times. I didn’t feel super connected to her.
Describe your experience with Conceptions Fertility Center.
Overall my experience was great. There were a few times when they had me come in first thing and no one was there (very frustrating). And one of my IUIs they made a big deal about getting my husband’s sample to the clinic within 30 minutes, but then I sat in the waiting room for an additional 30 minutes waiting for the andrologist. The sperm count was then low for my IUI and I wondered if it was because they didn’t take it in time.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I can’t remember
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
I wanted to transfer 2 embryos, but since Dr. Moore said it was my first transfer and I had a “good prognosis”, he would only transfer one. In hindsight I’m very glad I only transferred one embryo.
9
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2022, Successful
NPS
8
NPS
10
Age 25
Diminished Ovarian Reserve
European
Income $0 - $49K
Engineer
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Successful
Dr. Peregrine was patient, understanding, answered questions and gave diagnosis and advice clearly...diagnosed with Asherman syndrome...found low ovarian reserves...would show me exactly what she was seeing and wouldn't hide anything from me...fully involved me in my treatment while also giving me time to process my emotions and give a comforting hand through everything
[Conceptions Fertility Center is] clean, quick to address your needs and questions, and kind to patients...were knowledgeable, respectful, and a great support whether i was getting good or bad news...were quick to answer questions and proficient with diagnostics and collecting samples
How was your experience with Jamie Peregrine at Conceptions Fertility Center?
She is kind and blunt at the same time. When giving disappointing news, she told clearly, without trying to give lots of comfort first, but she seemed so understanding and knowledgeable, diagnosing with me right there as she looked through results. I loved her approach since she would show me exactly what she was seeing and wouldn't hide anything from me. I felt like she fully involved me in my treatment while also giving me time to process my emotions and give a comforting hand through everything. She has gone through fertility treatments herself, so she understands what I am feeling.
What's one piece of advice would you give a prospective patient of Jamie Peregrine at Conceptions Fertility Center?
Don't be afraid to ask questions, even if it seems like a silly or repetitive one. She can't read your mind and your treatment will be more satisfactory to you if you can have her explain things to you. She wouldn't really push any specific treatment.
During treatment, were you treated like a number or a human with Jamie Peregrine at Conceptions Fertility Center?
Dr. Peregrine was patient, understanding, answered questions and gave diagnosis and advice clearly.
Describe the protocols Jamie Peregrine used in your cycles at Conceptions Fertility Center and their degree of success.
I don't remember specific protocols used, but she started with lots of testing. I was diagnosed with Asherman syndrome early on and had to have a hysteroscopy to remove wxcessive scar tissue in the uterus. I then had to come in every few days of a while afterward to have a procedure to keep the scar tissue broken up during the healing process, which took 6 weeks. She also found low ovarian reserves and we started with multiple over-the-counter vitamins to improve fertility and combined that with timed and frequent intercourse. After a few months without success, we took another prescribed fertility drug, which worked to get pregnant on the first try. We could have done things faster, but I decided to start with less invasive treatments first and she supported that.
Describe your experience with the nursing staff at Conceptions Fertility Center.
They were quick to answer questions and proficient with diagnostics and collecting samples. There was a mixup with the lab at one point, but they cleared it up quickly once I called them. They were kind and I felt close to all of them by the end of my treatment.
Describe your experience with Conceptions Fertility Center.
They are clean, quick to address your needs and questions, and kind to patients. I felt they were knowledgeable, respectful, and a great support whether i was getting good or bad news. I don't have anything negative to say.
Describe the costs associated with your care under Jamie Peregrine at Conceptions Fertility Center.
I just remember it didn't cost me as much as I thought I would need to pay. They were good at working with insurance.
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Conceptions Fertility Center.
One time, I was waiting for test results and they didn't realize the lab had never sent them back to the clinic, so I had to call to get it cleared up. But once I called, they took care of everything and called me back.
8
Doctor
Jamie Peregrine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2022, Successful
NPS
7
NPS
10
Age 24
1 IVF
Unexplained
Income $50K - $99K
Teacher
2nd of 2 Docs
4 IUI With Other Docs
Neutral
Strongly Recommends
Successful
Dr. Peregrine took the time to answer all of our questions and was very patient to work with us as we adjusted our road map plan. She took the time to lay out and explain every option, and why she did or didn't reccomend certain choices...She was very upfront about everything and honest. She was great to lay out all of our options and was great to allow us to make whatever choices felt right for us.
Conceptions fertility is a friendly and knowledgeable clinic. The staff is all great to work with and are all sensitive to the awkward or difficult visits. They were great to answer questions and explain the pros and cons to all of our options...They [Conceptions Fertility Center nursing staff] were all very kind and welcoming and made us feel comfortable. They were great to show compassion...Dr. Peregrine took the time to answer all of our questions and was very patient to work with us as we adjusted our road map plan. She took the time to lay out and explain every option, and why she did or didn't reccomend certain choices.
How was your experience with Jamie Peregrine at Conceptions Fertility Center?
She was very patient and took the time to answer questions. She was very upfront about everything and honest. She was great to lay out all of our options and was great to allow us to make whatever choices felt right for us.
During treatment, were you treated like a number or a human with Jamie Peregrine at Conceptions Fertility Center?
Dr. Peregrine took the time to answer all of our questions and was very patient to work with us as we adjusted our road map plan. She took the time to lay out and explain every option, and why she did or didn't reccomend certain choices.
Describe the protocols Jamie Peregrine used in your cycles at Conceptions Fertility Center and their degree of success.
We tried clomid and then letrozole cycles without iui, then tried medicated letrozole with trigger shots iui cycles. Each cycle we made slight dosage adjustments as needed. We started with the least invasive and inexpensive options and testing first before eventually moving onto ivf once we felt ready. Dr. Peregrine was great to explain the pros and cons of every option and choice. We had a great egg retrieval and had success with a 5 day icsi frozen transfer, resulting in a healthy baby and more embryos to use in the future.
Describe your experience with the nursing staff at Conceptions Fertility Center.
They were all very kind and welcoming and made us feel comfortable. They were great to show compassion and even got us a present when we graduated the clinic.
Describe your experience with Conceptions Fertility Center.
Conceptions fertility is a friendly and knowledgeable clinic. The staff is all great to work with and are all sensitive to the awkward or difficult visits. They were great to answer questions and explain the pros and cons to all of our options.
Describe the costs associated with your care under Jamie Peregrine at Conceptions Fertility Center.
Our medicated iui cycles were very affordable, usually around $400 including medication. The ivf cycle and retrieval was definitely more costly and harder to afford. But they were good to allow for payments. I did feel that frozen ivf transfer cycles were very overpriced at about $4,000 per cycle including meds.
Describe Jamie Peregrine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
Our doctor had a strong preference to transferring only one embryo at a time, but was also understanding and open enough to a multiple transfer if absolutely needed to increase the chances of a successful transfer.
7
Doctor
Jamie Peregrine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2022, Successful
NPS
10
NPS
10
Age 29
1 IVF
Male Factor
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Don’t hesitate to see Dr. Moore! He is very understanding and sympathetic and will help you in every way that he can...Wanted what was best for me and my husband. He was kind and found ways to connect with us on a personal level. I never felt shunned and he explained things so we would understand. If I was ever confused he always clarified and made sure I understood.
[Conceptions Fertility Center] Strengths: compassion, knowledge and great at communication Weaknesses: they had one lady who drew my blood who always struggled to get my vein. Drawing blood makes me so queasy and nerve wracking so that was really the only negative part...They were very caring and sweet when I was really struggling. The staff took their time getting to know me and all of my personal interests and also my concerns with everything infertility.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Wanted what was best for me and my husband. He was kind and found ways to connect with us on a personal level. I never felt shunned and he explained things so we would understand. If I was ever confused he always clarified and made sure I understood.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Don’t hesitate to see Dr. Moore! He is very understanding and sympathetic and will help you in every way that he can.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
They were very caring and sweet when I was really struggling. The staff took their time getting to know me and all of my personal interests and also my concerns with everything infertility.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We did medication to grow my follicles to prepare for an egg retrieval. We did an egg retrieval under anesthesia. Once we got the eggs we did half with ICSI and half without. After they had all matured and we got our mature embryos I chose to freeze them and do genetic testing. Once we got the results back I started on more shots and medication and we did a frozen transfer. We transferred our best quality one and it ended up splitting resulting in 2 healthy identical twin girls. They are now 6 months old.
Describe your experience with your nurse at Conceptions Fertility Center.
They were all excellent!! Super friendly and positive and made my experience really calming.
Describe your experience with Conceptions Fertility Center.
Strengths: compassion, knowledge and great at communication Weaknesses: they had one lady who drew my blood who always struggled to get my vein. Drawing blood makes me so queasy and nerve wracking so that was really the only negative part
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
$15000 for IVF, not including medications. If you paid in full however you did get a discount so I ended up paying $11000 for the IVF not including the medications. My medications ranged around $5000ish. I did pay for a few ultrasound appointments that were run through insurance first.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
It is recommended to only transfer 2 embryo die to potential splitting. I was highly in outraged to go the single embryo route and I am very glad I listened considering my one embryo did split and the transfer.
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Conceptions Fertility Center.
They just didn’t call me on of my my blood draw results so I had to call. But it was really not a big deal.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5