Conceptions Fertility Center

1 doctors work here

Rated 9.8
Strongly recommend: 98%Neutral: 2%Don't recommend: 0%9.8
98% strongly recommend
61 reviews
Operations
9.7
9.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.7
9.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.6
8.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.7
9.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
9.3
9.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
62
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

North Logan
2245 N 400 E., Suite 201
North Logan, UT 84341
Provo
1900 North State St., Suite 105
Provo, UT 84604

61 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 24 - 26
2 IUI
1 IVF
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I could not rave more about my experience with dr Moore. From the first visit he made us feel appreciated and important and I walked away with more hope than I’d ever had to start a family. He explained everything in depth, answered all of our questions even if it meant he was late to his next patient. We never felt rushed and always felt taken care of. Dr Moore is one of, if not the most knowledgable, kind dr I have ever worked with. He is in a profession which brings a lot of downs and emotions and he handles with so much empathy and kindness. I have referred my friends to dr Moore who he has helped also and we all would not use anyone else!
[Conceptions Fertility Center] Strengths is all I have to note. Efficient, organised and the friendliest staff. I always felt safe and like a friend. I never had to wait long for my appointments, I was always treated with respect. I looked forward to attending the clinic as there was always a friendly face and I never had any trouble...They [nurses] were so kind, always friendly and asking about my day. They were very efficient and would even answer some of my questions on medications etc with dr Moore was away.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I could not rave more about my experience with dr Moore. From the first visit he made us feel appreciated and important and I walked away with more hope than I’d ever had to start a family. He explained everything in depth, answered all of our questions even if it meant he was late to his next patient. We never felt rushed and always felt taken care of. Dr Moore is one of, if not the most knowledgable, kind dr I have ever worked with. He is in a profession which brings a lot of downs and emotions and he handles with so much empathy and kindness. I have referred my friends to dr Moore who he has helped also and we all would not use anyone else!
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Ask questions. There is no stupid question to dr Moore, he will answer all of your concerns and help you understand exactly what is going to happen and why.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr Moore treated me with the utmost respect. He was always kind and welcoming, talked through everything I needed to know and more so that I understood what was happening. When I had my ectopic pregnancy he was empathetic towards the situation, gave me a hug and told me how sorry he was. I’ve never felt more heard and understood by a dr before.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We did 2 IUI cycles, which included estrogen dosage and injections. The first was unsuccessful but the second was a success but unfortunately ended very quickly as it was a ectopic pregnancy. Then we tried 1 full cycle of IVF. Which included hormone treatments, egg retrieval, frozen embryo transfer and progesterone shots up until 12 weeks which ended in a successful pregnancy and a baby girl!
Describe your experience with the nursing staff at Conceptions Fertility Center.
They were so kind, always friendly and asking about my day. They were very efficient and would even answer some of my questions on medications etc with dr Moore was away.
Describe your experience with Conceptions Fertility Center.
Strengths is all I have to note. Efficient, organised and the friendliest staff. I always felt safe and like a friend. I never had to wait long for my appointments, I was always treated with respect. I looked forward to attending the clinic as there was always a friendly face and I never had any trouble.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
The IUI’s were about $5-6k a cycle and we did two of those. The IVF package I believe was 11k for all of the procedures and then another 8-10k we spent on the injections and medications needed.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
I am grateful for thé insight i was given on the danger especially for my small uterus that a multiple embryo transfer could bring. So I am thankful for the single embryo transfer as they were taking my needs into the picture too!
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2021, Successful
NPS
10
NPS
10
Age 27 - 33
4 Fertility Medications
PCOS
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We absolutely love Dr. Moore! He has been an integral part of our fertility journey. He cares deeply about his patients and helps you to feel heard and seen. You are not just a number, but he treats you like family. He was even willing to write a letter to another provider whom we had had issues with and stand up for us and ask that provider to show and be more compassionate. I'm so grateful that we found Dr. Moore. He and his staff have all been phenomenal in helping us to build our family. We are looking forward to meeting with him again soon.
I always felt welcome and at ease with the [Conceptions Fertility Center] clinic and staff. My questions were always answered in a timely manner. Everyone was always friendly and helpful. I felt the communication between all the staff flowed seamlessly and that they were always on the ball and seemed to always take care of stuff...Any interaction that I had with the nursing staff was great. They always showed compassion and care for us.
How was your experience with Andrew Moore at Conceptions Fertility Center?
We first saw Dr. Moore at a different clinic, but we decided to leave that clinic and follow him because when they switched us to a different provider we became a number and felt very lost and defeated. Dr. Moore has been absolutely wonderful. He cares very deeply about us.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Be open with him. Let him know your struggles because he will do all that he can to help.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
We absolutely love Dr. Moore! He has been an integral part of our fertility journey. He cares deeply about his patients and helps you to feel heard and seen. You are not just a number, but he treats you like family. He was even willing to write a letter to another provider whom we had had issues with and stand up for us and ask that provider to show and be more compassionate. I'm so grateful that we found Dr. Moore. He and his staff have all been phenomenal in helping us to build our family. We are looking forward to meeting with him again soon.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We had previously tried clomid with no success. He put us on famera and did ultra sounds to ensure we were on a good dose. We unexpectedly became pregnant with twins. Sadly they were born at 23 weeks and we lost them. When we let Dr. Moore know he was very compassionate and mourned with us. We didn't have a good experience with our OB at our 6 week post partum visit. She basically told us that we would have to do ivf and only implant one rmbryo at a time and that if we were to have twins again, we would have to abort one. It was awful hearing this just 6 weeks after loosing our twins. Once we were ready to try again and met with Dr. Moore he heard about our bad experience and asked if he could write a letter to the OB to call her out and to ask her to show and be more compassionate. As we moved forward he was very attentive and even changed our plan to include ultra sounds with every cycle. The plan was that if it appeared that there was going to be too many follicles then we would hold on that cycle, thus hopefully reducing the chance of multiples. He also had us meet with a maternal Fetal Medicine doctor for a preconception visit and to have their input in our journey.
Describe your experience with the nursing staff at Conceptions Fertility Center.
Any interaction that I had with the nursing staff was great. They always showed compassion and care for us.
Describe your experience with Conceptions Fertility Center.
I always felt welcome and at ease with the clinic and staff. My questions were always answered in a timely manner. Everyone was always friendly and helpful. I felt the communication between all the staff flowed seamlessly and that they were always on the ball and seemed to always take care of stuff.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I don't remember it being too bad. In fact it ended up being less than what we were anticipating.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
Na
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
10
Age 27
1 IVF
PCOS
European
Income $100K - $199K
3rd of 3 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore was amazing at being there for every step, he gave me his personal phone number so I could call or text anytime I needed. He is caring, understanding, kind, and honest. One thing I wish was to get some more information on the quality of my eggs to go over if there were any abnormalities to them. I did enjoy that he would say if there is no news that is good news. I truly did feel safe and that I was in great hands with Dr. Moore, and I look forward to transferring more of my embryos with him.
We have LOVED working with Conceptions...We did IVF and the nursing staff were so amazing at every step and very clear on what was going on and what we could expect at the next step. They were so kind and really wanted us to succeed! We got pregnant for the first time and now we have our very beautiful baby boy! Thank you Dr. Moore and staff for giving us the family that we always dreamed about having! (and to be able to grow it more in the near future)
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was amazing at being there for every step, he gave me his personal phone number so I could call or text anytime I needed. He is caring, understanding, kind, and honest. One thing I wish was to get some more information on the quality of my eggs to go over if there were any abnormalities to them. I did enjoy that he would say if there is no news that is good news. I truly did feel safe and that I was in great hands with Dr. Moore, and I look forward to transferring more of my embryos with him.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Be open to what information you fully want, go in with an open mind, and know that he will be truly honest with what he sees and that he will support you in the decision that you choose.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
We have LOVED working with Conceptions. It took us 8 years to get pregnant and we had gone to other Utah fertility clinics and we just felt like a number to them, Conceptions were different from day one! Dr. Moore is amazing and the staff were beyond helpful and caring. Anytime we would contact them for questions or concerns we got the best help and they were very good at explaining everything we had questions or concerns about. We did IVF and the nursing staff were so amazing at every step and very clear on what was going on and what we could expect at the next step. They were so kind and really wanted us to succeed! We got pregnant for the first time and now we have our very beautiful baby boy! Thank you Dr. Moore and staff for giving us the family that we always dreamed about having! (and to be able to grow it more in the near future)
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We did IVF with Dr. Moore and there is just so much to that. We did have to use more medicine for my egg growth and it look longer then than is typical but everyone is so different and that was a huge stress due to the cost of the medications he found some medication that had been donated that I could use and that was such a blessing for us. We did the egg retrieval and that was the first time I was ever under anesthesia and Dr. Moore was there every step of the way easing my nerves. He had an amazing anesthesiologist and just a great team with him. My embryo transfer was just as amazing showing us everything on the screens and going over all our concerns.
Describe your experience with your nurse at Conceptions Fertility Center.
She was there every step of the way and always took care of everything making my job so easy and seamless for me. It was nice to have to only worry about what I needed to do at home and she made that easy, helped me get everything set up, and going through the whole process.
Describe your experience with Conceptions Fertility Center.
The staff are friendly, kind, and professional. We only had one issue with the finance coordinator with sending our insurance the required documents which was her first time needing to send the required information. She was very open that this was the first time however I was the one that was always following up with her and it took a long time to hear back from her 4-5 days. She no longer works for them, and the new financial coordinator has been nothing but amazing.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
IVF clinic cost was: $10,500 Medication: $4,500
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
9
Age 43
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore gave me time to share my history and story and listened without rushing me to finish. I felt he truly cared about my personal situation and he was willing to answer my questions without pressure or judgment. He gave me detailed information about options and recommendations for what our next steps could be as we faced fertility challenges...He had a kind, sincere and positive demeanor.
The [Conceptions Fertility Center] reception staff seemed a bit distracted and robotic, but they seemed to be taking a lot of calls as well as directing two different facilities (fertility clinic and the lab). The nurses were professional, thorough, and caring. I felt comfortable during my visit...The clinic was easy to contact and get a consult appointment set up. I felt their website had adequate information. The building itself was easy to find and plenty of parking. Many offices in one building, so you have to pay attention as to where to go once inside. The overall atmosphere was calming, clean and professional. Plenty of space in the waiting area.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore validated my concerns about getting and staying pregnant. He allowed me to share my history of miscarriage, inability to get pregnant after 1 year of trying, and older maternal age. He gave me detailed information about options and what he would recommend and why. He had a kind, sincere and positive demeanor.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Be honest with what you want, how you feel, and ask questions. The more you know, the better you will feel about the choices you get to make.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore gave me time to share my history and story and listened without rushing me to finish. I felt he truly cared about my personal situation and he was willing to answer my questions without pressure or judgment. He gave me detailed information about options and recommendations for what our next steps could be as we faced fertility challenges.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
The plan was to do a general workup for me (Lisa) including an ultrasound and looking at my ovaries. My husband planned to submit semen for analysis as well. I was to schedule an appt once I started my next period...but it so happened that I never did start my period because we had gotten pregnant naturally. I had anxiety about keeping the pregnancy, so Dr. Moore had me take progesterone supplements and come for an early ultrasound at I believe 5wks or so. He said with my age (early 40s), it was common to not produce enough progesterone to keep the pregnancy until the placenta can take over and the early ultrasound was to check location of the fetus and size/heart rate. He then said I could continue seeing my regular OB/GYN, but if I were to miscarry, I could request some tissue samples be saved to try and determine the cause (i.e. chromosomal abnormality). We felt good about things and the pregnancy progressed without any complications. I had vaginal delivery of our baby girl at term and she is now a healthy 2 1/2 yr old.
Describe your experience with the nursing staff at Conceptions Fertility Center.
We only had one or two visits, but the staff were all helpful. The reception staff seemed a bit distracted and robotic, but they seemed to be taking a lot of calls as well as directing two different facilities (fertility clinic and the lab). The nurses were professional, thorough, and caring. I felt comfortable during my visit.
Describe your experience with Conceptions Fertility Center.
The clinic was easy to contact and get a consult appointment set up. I felt their website had adequate information. The building itself was easy to find and plenty of parking. Many offices in one building, so you have to pay attention as to where to go once inside. The overall atmosphere was calming, clean and professional. Plenty of space in the waiting area.
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
9
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
9
Age 22 - 23
Recurrent Pregnancy Loss
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
From the initial appointment, Dr. Moore was super straightforward with what he thought the best course of action was and what the possibilities for diagnosis and what could show. He was super empathetic to our situation and promised he would do what he could to help us bring the baby home. At other appointments he always explained exactly what was going on, and always answered all the questions I had...He is really good at letting you being involved in decisions with your care. So if you feel like you don’t understand some thing, ask lots of questions she will help explain so that you can make the best decision for your family.
The [Conceptions Fertility Center] nursing staff was really helpful getting me ready for different testing procedures. When blood work and things were taken they were quick to get my results and call me and explain...Dr. Moore was super straightforward with what he thought the best course of action was and what the possibilities for diagnosis and what could show. He was super empathetic to our situation and promised he would do what he could to help us bring the baby home. At other appointments he always explained exactly what was going on, and always answered all the questions I had.
How was your experience with Andrew Moore at Conceptions Fertility Center?
From the initial appointment, Dr. Moore was super straightforward with what he thought the best course of action was and what the possibilities for diagnosis and what could show. He was super empathetic to our situation and promised he would do what he could to help us bring the baby home. At other appointments he always explained exactly what was going on, and always answered all the questions I had.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
He is really good at letting you being involved in decisions with your care. So if you feel like you don’t understand some thing, ask lots of questions she will help explain so that you can make the best decision for your family.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
When I got pregnant for the fifth time, Dr. Moore was fantastic. He scheduled early ultrasound and blood work and everything, after one of my ultrasounds I had some spotting that night that I was really worried about because that was how all my miscarriages started. I called the after hours number and it went directly to his cell phone. He reassured me and brought me in a couple days later to double check everything and make sure things still looked good.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
I just did recurrent miscarriage testing and then was placed on thyroid meds and vaginal progesterone. After that I got pregnant and the pregnancy stuck.
Describe your experience with the nursing staff at Conceptions Fertility Center.
The nursing staff was really helpful getting me ready for different testing procedures. When blood work and things were taken they were quick to get my results and call me and explain.
Describe your experience with Conceptions Fertility Center.
During the time I was there, there was an issue with the person doing the billing. Between Covid shut downs, and the issues they were having with the staff member it took a long time to get the billing figured out. Other than that the clinic was fantastic and I can’t recommend them enough.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I had some insurance coverage for infertility which helped. I also just did testing— I had lots of blood work, ultrasounds, genetic testing, sperm sample testing, and then was followed by them for most of my first trimester. In total I paid around $2700. The clinic did offer a discount if you pay the whole bill
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
9
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2020, Successful
NPS
10
NPS
10
Age 27 - 30
1 IVF
Diminished Ovarian Reserve
Unexplained
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Moore was so great. He was present during the visits and fully vested. He gave us options and answers to our questions. He was very knowledgeable about what is next and what was to come. He researched everything and gave us statistics about everything of if it would work or what he thought the next step should be...he asked for my thoughts or feelings or questions. During my appointments I didn’t feel like a number or chart. I was his patient and he cared about me and my feelings.
All great! They [Conceptions Fertility Center] all fluidly work as a team and are all very knowledgeable! You never have to explain anything twice.they are expecting you in billing to talk about your ivf pricing options, they know you when you come for your appointments. They really go the extra mile here to make sure you’re comfortable...Dr Moore was so great. He was present during the visits and fully vested. He gave us options and answers to our questions. He was very knowledgeable about what is next and what was to come. He researched everything and gave us statistics about everything of if it would work or what he thought the next step should be.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr Moore was so great. He was present during the visits and fully vested. He gave us options and answers to our questions. He was very knowledgeable about what is next and what was to come. He researched everything and gave us statistics about everything of if it would work or what he thought the next step should be.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
He is the best! They’re going to live him!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He talked to me when we met and looked at me, he asked for my thoughts or feelings or questions. During my appointments I didn’t feel like a number or chart. I was his patient and he cared about me and my feelings.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We did the bloodwork and hsg, then we were cleared and moved onto the ivf egg retrieval and freezing cycles. We did a fresh cycle which was successful and a few years later we did a frozen that was unsuccessful which dr Moore was great at explaining the procedure and how it could have happened. Then we did another frozen cycle and it worked.
Describe your experience with your nurse at Conceptions Fertility Center.
Amazing! I called in and got in touch with her right away. She eased my fears and reassured me about my questions.
Describe your experience with Conceptions Fertility Center.
All great! They all fluidly work as a team and are all very knowledgeable! You never have to explain anything twice.they are expecting you in billing to talk about your ivf pricing options, they know you when you come for your appointments. They really go the extra mile here to make sure you’re comfortable.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
For us when we did ivf fresh cycle with isci in 2018 it was 12,000. Then we had a lot of meds on top of that. It was worth it. Every procedure was appropriate and needed and it didn’t feel like we were getting more procedures or paying for anything we didn’t need
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
He gave us statistics as to our chances for multiples and that with our egg quality and how I responded to treatment that multiple egg transfers wouldn’t be recommended as one should work.
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 24
3 Fertility Medications
Anovulation
PCOS
European
East Asian
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore was very factual but sensitive. When we went in for an early ultrasound, he found that our pregnancy wasn’t viable. He was very careful in explaining what that meant and what that would mean moving forward. We luckily didn’t need further treatment because we had two cycles where we got pregnant in just femara; however, I knew that if we wanted or needed other treatments we were allowed to discuss these options with him. He also was super accommodating to questions and my anxieties with our second pregnancy.
They [Conceptions Fertility Center] knew us by name and knew our situation and what we were going through. I always felt like they cared about us and our well being throughout the treatment. ... One weakness is that we didn’t get our bills for a few months and they all came at the same time. They were timely in billing insurance however. When we started visiting, the clinic was very new so it did feel like they were struggling at first to keep up with paperwork, etc. I think the billing may be getting better now that they are more established but I’m not sure since it’s the end of our treatment with them. The strengths of this clinic are truly the people that work there. They are very sensitive and knowledgeable.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was very factual but sensitive. When we went in for an early ultrasound, he found that our pregnancy wasn’t viable. He was very careful in explaining what that meant and what that would mean moving forward. We luckily didn’t need further treatment because we had two cycles where we got pregnant in just femara; however, I knew that if we wanted or needed other treatments we were allowed to discuss these options with him. He also was super accommodating to questions and my anxieties with our second pregnancy.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore and his staff remembered who my husband and I were and we didn’t have to reexplain what we were going through each time we called. They knew us by name and knew our situation and what we were going through. I always felt like they cared about us and our well being throughout the treatment.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
After a baseline ultrasound, I took 7.5 mg of Femara (Letrozole) on days 3-5 of my cycle. An ultrasound was performed on one cycle to determine if a follicle was maturing. He advised using ovulation test strips to help in timed intercourse but gave a general time frame for when ovulation should occur based on the ultrasound. The first round of femara was unsuccessful because I didn’t actually take the medication on days 3-5. The baseline ultrasound was not completely accurate. The second round of femara was successful in that I was pregnant, but the pregnancy ended in a miscarriage (blighted ovum). The third round of femara has also been successful and I am currently pregnant. To help prevent miscarriage, I take progesterone vaginally each night. I also take baby aspirin daily.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Ashley)
Ashley was very informative, quick to respond in the patient portal, and willing to answer questions over the phone when we didn’t have an appointment but had concerns. She remembered us well whenever we called or came in for a visit.
Describe your experience with Conceptions Fertility Center.
One weakness is that we didn’t get our bills for a few months and they all came at the same time. They were timely in billing insurance however. When we started visiting, the clinic was very new so it did feel like they were struggling at first to keep up with paperwork, etc. I think the billing may be getting better now that they are more established but I’m not sure since it’s the end of our treatment with them. The strengths of this clinic are truly the people that work there. They are very sensitive and knowledgeable.
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 26
2 Fertility Medications
Anovulation
PCOS
Income $100K - $199K
Teacher
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I only saw her [Dr. Jamie Peregrine] a handful of times but each time was pleasant and great! She was thorough and very personable and didn’t seem like she was just out for money! She really cared about us! If it wasn’t for her caring we may have had to go onto more expensive treatments that were not necessary! Thankfully she found a course of action that worked for us...She really cared about finding the root of my infertility and the right medication combination rather than pushing me for more expensive procedures. And it worked!
This [Conceptions Fertility Center] clinic has amazing staff members. They are very affordable when it comes to fertility and are willing to bill your insurance where other clinics I have gone to were not! They will get to the root of your fertility issues and do everything in their power to get you a healthy pregnancy! If I need to I WILL be going back to them in the future...The nurses and PA’s were easily the best part of conceptions fertility. They really cared about me and my successes and mourned with me in my failures. I loved them!
How was your experience with Jamie Peregrine at Conceptions Fertility Center?
I only saw her a handful of times but each time was pleasant and great! She was thorough and very personable and didn’t seem like she was just out for money! She really cared about us! If it wasn’t for her caring we may have had to go onto more expensive treatments that were not necessary! Thankfully she found a course of action that worked for us.
During treatment, were you treated like a number or a human with Jamie Peregrine at Conceptions Fertility Center?
She really cared about finding the root of my infertility and the right medication combination rather than pushing me for more expensive procedures. And it worked!
Describe the protocols Jamie Peregrine used in your cycles at Conceptions Fertility Center and their degree of success.
I have PCOS with anovulation as well as my body is very resistant to medication! She found the right dosage of letrezole to help me ovulate and because of this it only took 2 cycles for me to get pregnant with times intercourse! Every visit she wanted to find the right medication before we took further steps!
Describe your experience with the nursing staff at Conceptions Fertility Center.
The nurses and PA’s were easily the best part of conceptions fertility. They really cared about me and my successes and mourned with me in my failures. I loved them!
Describe your experience with Conceptions Fertility Center.
This clinic has amazing staff members. They are very affordable when it comes to fertility and are willing to bill your insurance where other clinics I have gone to were not! They will get to the root of your fertility issues and do everything in their power to get you a healthy pregnancy! If I need to I WILL be going back to them in the future!
Describe the costs associated with your care under Jamie Peregrine at Conceptions Fertility Center.
I think I spent a total of $2500 out of pocket
NPS
10
Doctor
Jamie Peregrine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 35 - 37
1 IUI
2 IVF
PCOS
Poor Egg Quality
Uterine Fibroids
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We live in a different state, and Dr. Moore met with us over the phone. Our first impression was that he was thoughtful and wanted to gather all of the information to make a good plan as we progressed with him we had miscarriages. Each time he was so kind, and was reassuring that we would find the answer...For the second time of doing IVF he slow down the medication and was very careful at monitoring me. And we ended with a successful live birth.
The [Conceptions Fertility Center] clinic was well organized and communicated between each other so everyone was aware of our case. After our case was completed it was sometimes difficult to reach the secretary and she wouldn’t return calls. I do believe they have sorted that out...There was a head staff member who communicated with me very clearly. There is also a few different nurses that I would see. They were also kind they all knew exactly what was happening with me.
How was your experience with Andrew Moore at Conceptions Fertility Center?
We live in a different state, and Dr. Moore met with us over the phone. Our first impression was that he was thoughtful and wanted to gather all of the information to make a good plan as we progressed with him we had miscarriages. Each time he was so kind, and was reassuring that we would find the answer.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Go! Start now! Explain everything to him and he will help give you the best outcome.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He always took the time to explain everything to me…multiple times.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We first began treatment with using medication. Upon our first month, I got pregnant and then at five weeks miscarried. I did have a DNC. The second time we tried the medication again and still did not work and ended in a miscarriage. We moved to our IUI and used a local doctor in our area to help. That did not become a pregnancy at all. We eventually moved to IVF. The first cycle, none of the eggs matured. For the second time of doing IVF he slow down the medication and was very careful at monitoring me. And we ended with a successful live birth.
Describe your experience with the nursing staff at Conceptions Fertility Center.
There was a head staff member who communicated with me very clearly. There is also a few different nurses that I would see. They were also kind they all knew exactly what was happening with me.
Describe your experience with Conceptions Fertility Center.
The clinic was well organized and communicated between each other so everyone was aware of our case. After our case was completed it was sometimes difficult to reach the secretary and she wouldn’t return calls. I do believe they have sorted that out.
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 28
2 IVF
Donor Sperm
Poor Egg Quality
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore was caring, accommodating, and transparent. He explained every step of the process in detail while also offering support along the way. He truly cared about our journey and worked with us in every way possible...He was caring and unbelievably accommodating. He took time out of his way to communicate results personally even while out of the office...I’m happy we went with eSET under his advice as the pregnancy was low risk and we ended up with a healthy baby
The [Conceptions Fertility Center] clinic was organized and communicated effectively. Appointments were on time for the most part. It was also very clean and efficient as well as easy to find! We can’t say enough good things about our time there...The staff was incredibly compassionate and kind every single visit. They shared in our ups and downs and we felt more like a friend than patient...Dr. Moore was caring, accommodating, and transparent. He explained every step of the process in detail while also offering support along the way. He truly cared about our journey and worked with us in every way possible.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was caring, accommodating, and transparent. He explained every step of the process in detail while also offering support along the way. He truly cared about our journey and worked with us in every way possible.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Go in with an open mind because fertility is complex and things can change quickly!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He was caring and unbelievably accommodating. He took time out of his way to communicate results personally even while out of the office
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
My wife and I both underwent egg retrievals using stimulation medications. Of those embryos we transferred one to my wife after cervical dilation and a cervical stitch. This ultimately failed as her cervix is partially stenosed. Then we followed up with a transfer to myself which was successful.
Describe your experience with your nurse at Conceptions Fertility Center.
The staff was incredibly compassionate and kind every single visit. They shared in our ups and downs and we felt more like a friend than patient.
Describe your experience with Conceptions Fertility Center.
The clinic was organized and communicated effectively. Appointments were on time for the most part. It was also very clean and efficient as well as easy to find! We can’t say enough good things about our time there
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
I’m happy we went with eSET under his advice as the pregnancy was low risk and we ended up with a healthy baby
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Successful
NPS
8
NPS
8
Age 35
1 IUI
Endometriosis
European
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Neutral
Successful
I honestly don't remember the Doctor [Dr. Andrew Moore] very much, my RNP was the one that took most care of me. She was extremely helpful, friendly and a good communicator, she made me feel at ease, and like everything was going to be alright...He did a good job at putting me at ease, but my nurse practitioner--I think her name was Maddie--was the best. She took such good care of me
The [Conceptions Fertility Center] office is a bit dingy, but the staff is nice. The basement area is a little weird, wish they were in a more open area. The main building is pretty nice. Parking lot is always packed, so you need to be early for your appointment...I honestly don't remember the Doctor very much, my RNP was the one that took most care of me. She was extremely helpful, friendly and a good communicator, she made me feel at ease, and like everything was going to be alright.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I honestly don't remember the Doctor very much, my RNP was the one that took most care of me. She was extremely helpful, friendly and a good communicator, she made me feel at ease, and like everything was going to be alright.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Don't waste too much time on pills if they're not working right away, just do the IUI.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He did a good job at putting me at ease, but my nurse practitioner--I think her name was Maddie--was the best. She took such good care of me
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Maddie, but I don't 100% remember )
She was absolutely the best, very warm and welcoming. It was because of her that I didn't quit
Describe your experience with Conceptions Fertility Center.
The office is a bit dingy, but the staff is nice. The basement area is a little weird, wish they were in a more open area. The main building is pretty nice. Parking lot is always packed, so you need to be early for your appointment
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
IUI cost $400
NPS
8
Doctor
Andrew Moore
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
3 of 5
Adaptability
5 of 5
NPS
8
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 26 - 27
1 IVF
Endometriosis
Tubal Blockage
Black or African-American
Income $100K - $199K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Andrew Moore's] calm and empathetic demeanor helped ease the emotional weight of the process, and his thorough explanations gave me confidence...made me feel like a human, not just a number, by meeting with me personally...froze all the eggs so that I could get surgery
[At Conceptions Fertility Center] you go into a basement but the office was always clean and quiet and the front desk was always available to help me...They always answered the emergency line even on weekends and evening...Everyone was kind, remember my name each appointment, and seemed to be just as excited as I was for each step
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Andrew Moore was an incredible doctor who made my IVF experience feel deeply personal and compassionate. His calm and empathetic demeanor helped ease the emotional weight of the process, and his thorough explanations gave me confidence in every step we took together.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Ask any question you can think of, Dr. Moore always answered even what I thought were silly questions but it really helped to not hold any inquiries back.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
My IVF doctor made me feel like a human, not just a number, by meeting with me personally rather than always delegating to the team, ensuring I felt truly cared for. Money was never a focal point; I paid my bills, but the experience never felt transactional—it was clear my well-being came first.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
I think everything was pretty standard. I took the medications for an ordinary egg retrieval and then we froze all the eggs so that I could get surgery. After surgery they unfroze 1 eggs, it survived and then ta-da! 38 weeks later I gave birth to a healthy baby girl.
Describe your experience with the nursing staff at Conceptions Fertility Center.
They always answered the emergency line even on weekends and evening when I thought I was having a miscarriage. Everyone was kind, remember my name each appointment, and seemed to be just as excited as I was for each step.
Describe your experience with Conceptions Fertility Center.
It is a little funny that you go into a basement but the office was always clean and quiet and the front desk was always available to help me. I know its little but I also liked that there was a movie playing for me to watch while I waited.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I have IVF insurance so I am not too aware of the total cost but my out of pocket cost ended up being about $3k-$4k, I think.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
Only 1 egg was transferred, I actually did ask for multiples but Dr. Moore felt that since was my first attempt it would be healthiest and safest to just do one egg.
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 29
1 IUI
Male Factor
Unexplained
European
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore is very knowledgeable and for me as a patient that was very comforting...answers all of the questions and even explains why for things I didn't think to ask for. All of our visits with him were virtual...medicated cycle with our IUI...2 days after the IUI, I began progesterone suppositories
[Conceptions Fertility Center does] communicate well and are very easy to get along with....clean and up to date...it was in the basement of the building...It is nice that there is a lab right next door to it...nurses remembered our names and our situation
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore is very knowledgeable and for me as a patient that was very comforting. He answers all of the questions and even explains why for things I didn't think to ask for. All of our visits with him were virtual, which worked out for us, but some couples may prefer in office consults.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
One piece of advice I would give someone going to see Dr. Moore would be to not be afraid to ask questions and voice any concern. Dr. Moore takes them very seriously and is genuinely wanting to know all of your questions or concerns. Also, dont be afraid to take treatments at your own speed. Dr. Moore will make a plan, but if its too fast, say so and he is more than happy to help!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
We had a major set back right when we wanted to start treatment. My husband got injured at work and had to wait 6 months before he was able to try for children again. I remember Dr. Moore being so empathic and understanding as we cried during that appointment because of our disappointment. Then, when we met back months later, he remembered and checked in on us as we resumed our plan. In addition, when it was finally time to start our IUI, we had a family tragedy the day before. Obviously we were emotional, but the staff had heard about the accident on the news and they mourned with us. We truly felt like we had a community there and never once did we feel like just a number to Dr. Moore.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We did a medicated cycle with our IUI. I was on an ovulation stimulant for the first few days of my period (I do not remember the dose). This was to ensure that an egg dropped during this cycle. After that, we had an ultrasound to check my ovaries for eggs. From there it was determined they needed to grow just a little more so they were checked in two more days. Once they were ready, I did a trigger shot at home ( I was given the option to come into the office) and then went in the next day for the IUI. 2 days after the IUI, I began progesterone suppositories (I do not remember the dose). The rational behind this was that it would support an early pregnancy!
Describe your experience with the nursing staff at Conceptions Fertility Center.
The nurses remembered our names and our situation. I mentioned earlier we had a family tragedy right before, and all of the staff was so kind and compassionate. I truly felt like they mourned with us but also understood the complex emotions surrounding the procedure.
Describe your experience with Conceptions Fertility Center.
They communicate well and are very easy to get along with. The facility is clean and up to date. I remember not knowing it was in the basement of the building at first, but it is! It is nice that there is a lab right next door to it!
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I do not remember the exact itemized but when all of it was said and done it was around 2,000 dollars.
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 27 - 29
1 IVF
Income $100K - $199K
5th of 5 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Moore was so soft spoken...great bedside manner...listed options and listened to us if we wanted to alter them...knew details about us without us having to answer the same questions multiple times...20 eggs...ICSI on half and natural fertilization on the other half. None of the natural fertilization eggs fertilized...only 2 made it to day 5 blastocyst
[Conceptions Fertility Center] are great with communication and bedside manner...IUI-$750 plus medication IVF $10,500 IVF medication $4500...answered any questions I had any time of day...They explained everything without making me feel stupid or worthless...always love and care behind everything they did for us
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr Moore was so soft spoken and had great bedside manner. Our goals were his goals. He listed options and listened to us if we wanted to alter them! He knew details about us without us having to answer the same questions multiple times. We have more embryos to try for and we can’t wait to go back and do it with him!
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Listen to him and trust him! He knows what he’s doing
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He, and his team, had great bedside manner! They answered any questions I had any time of day. If it was out of office hours, I had contact information for someone if needed! They explained everything without making me feel stupid or worthless. There was always love and care behind everything they did for us
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We started with medicated/injected IUIs. We had done one in the past with previous drs. Dr Moore had us doing 2 or 3 before moving onto IVF on our roadmap. After the first one didn’t work, we asked dr Moore if it would be okay if we just moved into IVF. We felt another IUI would be a waste of money. He listened to us and said of course! And got us started on IVF prep. My cycle was pretty basic. Did an ultra sound to check my uterus. I was told it was textbook and the perfect home for a baby! Then we started BC to line up my cycle. Then started injections for egg retrieval. It went as planned and we got 20 eggs. He decided to do ICSI on half and natural fertilization on the other half. None of the natural fertilization eggs fertilized. 6 out of 10 that did ICSI fertilized but only 2 made it to day 5 blastocyst. We did a fresh transfer with one and froze the other one. The fresh transfer took! I saw them for two ultra sounds before they sent me to my OB. I carried my baby to term with a healthy pregnancy and delivery!
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Kenzie and Julia )
They were incredible! Communicated so well and were patient with my many questions!
Describe your experience with Conceptions Fertility Center.
No weaknesses in my case! I’ve referred many people to this clinic and any future treatments will be done there! They are great with communication and bedside manner! I never felt like I wasn’t listened to.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
IUI-$750 plus medication IVF $10,500 IVF medication $4500
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
We actually asked if we could transfer two (prior to knowing we would only get two embryos) and dr Moore suggested not to. We were not at a high risk of it not taking, we were still young. He mentioned IVF pregnancies are already high risk, there is no reason to purposely make it more high risk unless it was warranted and we agreed!
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 33 - 34
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Jamie Peregrine] is so kind...always made us feel heard...was 100% invested in our success...explained each treatment in a way that helped us understand...first treatment option we used was an Iui...then tried a medicated intercourse...have polyps removed before we started ivf treatments
[At Conceptions Fertility Center] We rarely had to wait more than 10 minutes...had well explained emails of the next steps...answered emails quickly...nurses/MA all were all good at blood draws...were fun to talk with and very personable...made us feel like we were a person and not a number.
How was your experience with Jamie Peregrine at Conceptions Fertility Center?
She is so kind, we loved working with her. She always made us feel heard. She even called us on a holiday to see if my period had started. She was 100% invested in our success. She gave us tips and tricks with each treatment option. She explained each treatment in a way that helped us understand. We loved her.
What's one piece of advice would you give a prospective patient of Jamie Peregrine at Conceptions Fertility Center?
Trust her and tell her what you are thinking. She will help you come up with a plan that works with your schedule
During treatment, were you treated like a number or a human with Jamie Peregrine at Conceptions Fertility Center?
The clinic staff made us feel welcomed and heard. Dr peregrine called us frequently to check on our status. They all knew our names and our story. We loved dr peregrine and conceptions clinic
Describe the protocols Jamie Peregrine used in your cycles at Conceptions Fertility Center and their degree of success.
We used a roadmap , dr peregrine helped us understand the rational for each treatment option. The first treatment option we used was an Iui, she gave us statistics for each Iui attempt, we then tried a medicated intercourse, because we were going to be out of town. We then needed to have polyps removed before we started ivf treatments. We did the retrieval and then decided to freeze all embryos. One month later we did a frozen transfer. During the whole process she used statistics to help us understand our chances and risks.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: We worked with Andrew and kelsey)
We love conceptions staff. They were kind and empathetic. They worked hard to ensure we were well informed. They answered emails in a timely manor.
Describe your experience with Conceptions Fertility Center.
We rarely had to wait more than 10 minutes. We had well explained emails of the next steps. They answered emails quickly. The nurses/MA all were all good at blood draws. They were fun to talk with and very personable. They made us feel like we were a person and not a number. They were all very involved in our success.
Describe Jamie Peregrine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
She stated it was safer to do one embryo transfer so we didn’t end up with multiple.
NPS
10
Doctor
Jamie Peregrine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 24 - 25
1 IUI
1 IVF
1 Egg Freezing
1 Embryo Freezing
Donor Sperm
Income $0 - $49K
1st of 2 Docs
1 IUI With Other Docs
Donor Sperm With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Andrew Moore] was very respectful to me as a woman and always made me feel comfortable....never talked down to us and always took plenty of time to answer all of our many questions...treatment for IVF was pretty standard in the medications used...explained that statistically, it would do more harm than good to test the embryos
[Conceptions Fertility Center] was awesome...bit of disconnect in communication when it came to scheduling or reaching someone after hours...as far as attitude, atmosphere, vibe, morale, compassion, etc. its a 10/10. We felt totally comfortable and accepted each and every time we walked in.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He was very respectful to me as a woman and always made me feel comfortable. This was very important to me since it is such an exposed and vulnerable situation. He never talked down to us and always took plenty of time to answer all of our many questions. Never made us feel like we were wasting his time and was never condescending.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Don't hesitate to ask all questions and reach out when something goes wrong.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He was always very attentive and present in every conversation. He was very sensitive to our emotions and situation. Very clear and honest communication about the process and options.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
Our treatment for IVF was pretty standard in the medications used and we were fortunate to catch our infertility as young as we did. But, the one thing about our treatment plan that we wish we could go back and change would be genetic testing. It would have saved us a lot of heartbreak. Even though this is something we would change, I think that at the time it was still the best decision with the information that we had. Dr. Moore explained that statistically, it would do more harm than good to test the embryos we had and would actually hurt our chances of successful implantation because of the trauma it would cause to the embryos. This also took into account our age. While this was probably true and the best decision at the time, our two miscarriages were both because the fetus was chromosomal abnormal and this is something we would've found out from testing.
Describe your experience with the nursing staff at Conceptions Fertility Center.
I was never assigned one nurse specifically but there were 3 to 4 that I saw regularly and all of them were wonderful. You could tell that they all loved the work they did and I felt really thought of and cared about during my whole treatment process.
Describe your experience with Conceptions Fertility Center.
Overall, the clinic was awesome. I think there was a little bit of disconnect in communication when it came to scheduling or reaching someone after hours, which is usually a need at some point during this process, but as far as attitude, atmosphere, vibe, morale, compassion, etc. its a 10/10. We felt totally comfortable and accepted each and every time we walked in.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Obviously IVF is expensive, but I felt that Dr. Moore was really financially conscious the whole time that we met with him. There was never an instance where we questioned whether any medical practice was necessary or not for the clinics financial gain. Everything was always explained very carefully and they were very conscious of finances.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
We did multiple transfer in both of our transfers and one took in each instance so we are happy we did the two in each instance
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, Successful
NPS
10
NPS
10
Age 34
2 Fertility Medications
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
It was easy to get an appointment with Dr. Moore, and I like that all our appointments were virtual so we didn't need to take as much time off from work. Dr. Moore was easy to talk to and for the most part he did a good job explaining things. The only thing he couldn't explain was the reason for my ovulatory dysfunction and why I was able to get pregnant previously...
The [Conceptions Fertility Center] wait time could be improved, and better communication on where to do the blood tests since some of them were done in the clinic, and some were done next door at an adjoining lab. It also wasn't clear when I needed to fast and when a urine sample would be needed...They [nursing staff] were nice, compassionate, and excited for me, especially when they confirmed the pregnancy. They even gave me a gift box with some baby shoes inside.
How was your experience with Andrew Moore at Conceptions Fertility Center?
It was easy to get an appointment with Dr. Moore, and I like that all our appointments were virtual so we didn't need to take as much time off from work. Dr. Moore was easy to talk to and for the most part he did a good job explaining things. The only thing he couldn't explain was the reason for my ovulatory dysfunction and why I was able to get pregnant previously.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
To ask questions and reiterate everything he says in order to make sure you understand everything and the course of action.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was sympathetic and understanding, and took the time to answer all our questions.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We wanted minimal intervention, so we started off with Femara to induce ovulation followed by an ultrasound to verify the response. When that didn't work, we increased the dosage for Femara to 5mg/day and took that on days 3-7 of my cycle, and we added ganol-F injection to trigger HCG on days 5 and 8. We did another ultrasound to confirm the response, and we added HCG trigger shot to start ovulation. We also supplemented with progesterone 2 days after ovulation and continued taking it for the first 10 weeks of my pregnancy.
Describe your experience with the nursing staff at Conceptions Fertility Center.
They were nice, compassionate, and excited for me, especially when they confirmed the pregnancy. They even gave me a gift box with some baby shoes inside.
Describe your experience with Conceptions Fertility Center.
The wait time could be improved, and better communication on where to do the blood tests since some of them were done in the clinic, and some were done next door at an adjoining lab. It also wasn't clear when I needed to fast and when a urine sample would be needed.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I don't remember.
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020 - 2022, Successful
NPS
10
NPS
10
Age 28 - 30
1 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
2nd of 2 Docs
9 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Moore was never too busy for us. One time he happened to run a little late for our appointment and completely made it free of charge. He valued our time, which is unlike most doctors. He listened to our concerns and made a plan to reach our family goal, but was also realistic in explaining some potential setbacks...He took the time to understand my individual situation and run tests before jumping to conclusions or dismissing my symptoms.
We had a great experience with Conceptions Fertility! All of the staff and doctor were very professional and treated us like family as we were on our journey to start our own! Dr. Moore was very thorough in testing underlying causes and mapping out a plan. It was reassuring to know exactly what the next steps in starting our family were. We are so grateful for our little one and Dr Moore’s help in getting her here! We look forward to working with him again when we want to expand our family!
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr Moore was never too busy for us. One time he happened to run a little late for our appointment and completely made it free of charge. He valued our time, which is unlike most doctors. He listened to our concerns and made a plan to reach our family goal, but was also realistic in explaining some potential setbacks.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
See him first! We spent so much time looking for a doctor that would listen and get us the treatment we needed. With Dr Moore he was determined to create a plan that would be the right one for me.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He understood my frustrations with being unable to get pregnant. He took the time to understand my individual situation and run tests before jumping to conclusions or dismissing my symptoms.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
Clomid, ultrasounds, semen analysis, flushing my tubes
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Emily Bartling )
I like that I had an assigned care coordinator. I felt like I as being taken care of, and followed up on. It made me feel like a person, not a number. The fact that they followed up over a year after I finished treatment shows they care.
Describe your experience with Conceptions Fertility Center.
We had a great experience with Conceptions Fertility! All of the staff and doctor were very professional and treated us like family as we were on our journey to start our own! Dr. Moore was very thorough in testing underlying causes and mapping out a plan. It was reassuring to know exactly what the next steps in starting our family were. We are so grateful for our little one and Dr Moore’s help in getting her here! We look forward to working with him again when we want to expand our family!
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Just the cost of the tests and medication. I didn’t have to undergo further treatment, but if I had to proceed with further treatment and didn’t end in pregnancy, I would have been refunded money l, outside of lab costs
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020 - 2021, Successful
NPS
10
NPS
10
Age 24 - 25
1 IUI
Anovulation
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Andrew Moore] always greeted me warmly every visit. He took time to explain each procedure and medication, and answered my questions in a patient way. He did his best to make me comfortable during procedures where I felt nervous or vulnerable...He made a plan for us and explained every little thing he would be doing to help us get pregnant. He was super respectful and understanding...And we were able to get pregnant with a healthy, little girl!
The only thing I thought was odd about the [Conceptions Fertility Center] clinic was that they shared an office with an OBGYN office. I can see why there might be a ton of advantages to this, however I think it may have made some of the infertility patients sad to see lots of pregnant women walking in. Other than that, I loved the clinic. They were organized and knowledgeable.
How was your experience with Andrew Moore at Conceptions Fertility Center?
We loved working with Dr. Moore and at Conceptions. He made a plan for us and explained every little thing he would be doing to help us get pregnant. He was super respectful and understanding during a hard and vulnerable time for us! And we were able to get pregnant with a healthy, little girl!
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Don’t be afraid to ask questions. He’s happy to answer them.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He always greeted me warmly every visit. He took time to explain each procedure and medication, and answered my questions in a patient way. He did his best to make me comfortable during procedures where I felt nervous or vulnerable.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We started by just tracking my cycle and checking via ultrasound, what my ovulation looked like and how to improve it. Then we did about two or three cycles with medication to help me ovulate. When we were unsuccessful we tried IUI the next cycle and got pregnant. He then did a a very early ultrasound on baby to make sure she was healthy and he sent us to the OBGYN.
Describe your experience with the nursing staff at Conceptions Fertility Center.
Despite being a little understaffed, they were always accommodating and apologized if I ever had to wait. They were happy and positive and kind.
Describe your experience with Conceptions Fertility Center.
The only thing I thought was odd about the clinic was that they shared an office with an OBGYN office. I can see why there might be a ton of advantages to this, however I think it may have made some of the infertility patients sad to see lots of pregnant women walking in. Other than that, I loved the clinic. They were organized and knowledgeable.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I think I’m total we spent about $2000 at this clinic. That was our out-of-pocket costs. That included all the ultrasounds, medications, and procedures.
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2020 - 2021, Successful
NPS
10
NPS
10
Age 33 - 34
1 IUI
1 IVF
PCOS
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore was kind, caring, and easy to talk to. He made me feel at ease when at appointments. He answered questions as best as he could without giving any false hope or leading on...Dr Moore had prescribed my husband clomid to help increase counts which it did, just not enough. He then suggested IVF. We felt good about that and moved forward immediately. We got 13 eggs, 6 embryos, 1 transfer, 1 pregnancy, which all lead to 1 beautiful baby girl.
The [Conceptions Fertility Center] clinic is run very well. They are clean, efficient, and caring about their patients. They were very workable with our payments for treatment and have continued to work with us. The only negative thing I experienced with the clinic was that they were too busy at times and I ended up waiting longer than my appointment time to be seen...Dr. Moore and his team were available to answer all questions we had. Our IVF coordinator even answered questions I had after hours. They knew me and asked how things in my life outside of treatments going.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was kind, caring, and easy to talk to. He made me feel at ease when at appointments. He answered questions as best as he could without giving any false hope or leading on. He would always ask how work was going for me and remembered that I'm a nurse.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Do your research and have questions written down to ask during your appointment. When you're in the middle of it all, sometimes you just forget what you wanted to ask.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore and his team were available to answer all questions we had. Our IVF coordinator even answered questions I had after hours. They knew me and asked how things in my life outside of treatments going.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We attempted IUI 3 times, the first and last times my husband's sperm count was too low and gave us a very small chance (1 to 5%). Dr Moore had prescribed my husband clomid to help increase counts which it did, just not enough. He then suggested IVF. We felt good about that and moved forward immediately. We got 13 eggs, 6 embryos, 1 transfer, 1 pregnancy, which all lead to 1 beautiful baby girl.
Describe your experience with your nurse at Conceptions Fertility Center.
All of the staff we interacted with took the time to answer all of our questions. They helped us feel at ease with the decisions we made as to what fertility treatments we would do. When we had a miscarriage scare, our coordinator answered my questions and helped me to calm down even though it was after hours. They were able to get me in to be seen quickly and confirmed everything was just fine. They took such amazing care of me when I was in the clinic.
Describe your experience with Conceptions Fertility Center.
The clinic is run very well. They are clean, efficient, and caring about their patients. They were very workable with our payments for treatment and have continued to work with us. The only negative thing I experienced with the clinic was that they were too busy at times and I ended up waiting longer than my appointment time to be seen.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Out of pocket: $10,500 for IVF to the clinic, $ 5,000 for medications. IUI was approximately $400 as our insurance did have some infertility coverage.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
He said they would only transfer 1 at a time unless unsuccessful and then could transfer 2; the best and worst embryos.
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Consult
NPS
10
NPS
10
Age 26
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Jamie Peregrine] was just very soft/ clear with her words. She made eye contact...listened...explained things very well as she was doing them...put my anxiety at ease...never made me feel stupid for any of my questions...gave me a call to check in after I had my subcorionic hemorrhage
[Conceptions Fertility Center] answer all questions the best they can...They’re very good listeners and make sure to ensure that you know what’s going on...Every single person at this office has treated me with respect and kindness...was also seen by another male doctor after I had a bleed when he wasn’t even working that day because he cared
How was your experience with Jamie Peregrine at Conceptions Fertility Center?
I had a great experience. She really calmed my anxiety and gave me the tools to succeed. Every doctor/ nurse I had was all very caring and patient with me and all my questions due to my anxiety. She did some testing on me. It was very painful but she helped me get through the whole thing. I was also seen by another male doctor after I had a bleed when he wasn’t even working that day because he cared. Every single person at this office has treated me with respect and kindness.
What's one piece of advice would you give a prospective patient of Jamie Peregrine at Conceptions Fertility Center?
They are in good hands. There is only so much any doctor can do. The rest is genetics and what’s meant to happen. I was just given the tools to help me succeed. I was just lucky and happened to be one of the people with a happy ending. Don’t give up and the doctors here will not give up on you either.
During treatment, were you treated like a number or a human with Jamie Peregrine at Conceptions Fertility Center?
She was just very soft/ clear with her words. She made eye contact. She listened. She explained things very well as she was doing them. She put my anxiety at ease. She never made me feel stupid for any of my questions. She also gave me a call to check in after I had my subcorionic hemorrhage
Describe the protocols Jamie Peregrine used in your cycles at Conceptions Fertility Center and their degree of success.
She emailed me research. She analyzed my husbands sperm and explained how it looked and what it meant it a really easy to understand way.
Describe your experience with the nursing staff at Conceptions Fertility Center.
Very kind and patient
Describe your experience with Conceptions Fertility Center.
They answer all questions the best they can. They know it’s scary and they help you through every step of the way. They’re very good listeners and make sure to ensure that you know what’s going on. .
NPS
10
Doctor
Jamie Peregrine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
9
Age 32
1 IVF
European
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Peregrine was kind and always made me feel like she was listening to my partner and I. Her knowledge made me trust her...made me feel like she genuinely cared about me...we did a modified natural this time around...made me feel as if she would help us get the result we wanted
My only complaint [about Conceptions Fertility Center] would be just to have the nurses make sure to be more communicative. I felt confused...wished they would’ve explained things better or why we were doing certain protocols or medicines...they were very kind and good listeners.
How was your experience with Jamie Peregrine at Conceptions Fertility Center?
Best doctor I had when it came to IVF. Loved doctor peregrine and will definitely recommend her to people I know. So glad I switched to Conceptions clinic and was able to experience her as a doctor. She made me feel like she genuinely cared about me and helping us to achieve what we wanted to achieve which was to have a daughter. Very grateful to her.
During treatment, were you treated like a number or a human with Jamie Peregrine at Conceptions Fertility Center?
Dr Peregrine was kind and always made me feel like she was listening to my partner and I. Her knowledge made me trust her and made me feel as if she would help us get the result we wanted.
Describe the protocols Jamie Peregrine used in your cycles at Conceptions Fertility Center and their degree of success.
I don’t remember much but I do remember we did a modified natural this time around.
Describe your experience with the nursing staff at Conceptions Fertility Center.
They were great. I do wish things were explained a little bit better. I feel like I was confused sometimes and it was always hard to get ahold of the nurses because the front desk would transfer to them but they were too busy to pick up the phone.
Describe your experience with Conceptions Fertility Center.
Loved doctor peregrine. No complaints there. My only complaint would be just to have the nurses make sure to be more communicative. I felt confused and like I wished they would’ve explained things better or why we were doing certain protocols or medicines. I just wanted more explanation on things is all. But they were very kind and good listeners.
Describe the costs associated with your care under Jamie Peregrine at Conceptions Fertility Center.
We have amazing insurance through Progyny so we didn’t pay more than $500 for everything. Very grateful.
NPS
10
Doctor
Jamie Peregrine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
9
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 26 - 27
3 IUI
PCOS
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore took the time to get to know me personally, my goals, and my values...I felt completely safe and supported throughout the process...3 rounds of femara, and then 3 rounds of femara with IUI...total miracle and we conceived her naturally...went in for an ultrasound to check the progress of my follicules and we found my baby girl who was 5 weeks
[At Conceptions Fertility Center] Everything was great...I appreciated the discounts they were able to give me when they could...I felt supported like I was going to get treated by friends who genuinely cared about me growing my family...Overall, very pleased with my experience.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Andrew Moore was personal and genuinely cared about my personal goals for family planning. I felt completely safe and supported throughout the process. When I got pregnant I was so happy that he celebrated with me! I genuinely felt like he was a friend supporting my on this journey.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Trust him!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore took the time to get to know me personally, my goals, and my values. He spent personal time getting to know my toddler as well and even remembered his name throughout the treatments! I recommend him to everyone I know who needs fertility treatments.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
I had 3 rounds of femara, and then 3 rounds of femara with IUI. All of those were unsuccessful so we took a break for 2 months and then started IVF. On day 4 of my ivf shots I went in for an ultrasound to check the progress of my follicules and we found my baby girl who was 5 weeks 3 days!! It was a total miracle and we conceived her naturally. We don’t know if the fertility shots boosted her ability to grow and attach. She ended up having a velementous cord insertion and vasa previa so she was taken by c-section at 37 weeks. She is 100% healthy and thriving!
Describe your experience with the nursing staff at Conceptions Fertility Center.
I felt supported like I was going to get treated by friends who genuinely cared about me growing my family.
Describe your experience with Conceptions Fertility Center.
Everything was great! Wish insurance helped cover my treatments but that is not common so I wasn’t too upset about it. I appreciated the discounts they were able to give me when they could. Overall, very pleased with my experience.
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2023, Successful
NPS
10
NPS
10
Age 35
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Jamie Peregrine] was kind, compassionate, and honest...she successfully untied my tubes I became pregnant almost immediately after, and we lost the first pregnancy...She explained everything so well and really cared about me and my family! We will forever be grateful for her
[Conceptions Fertility Center] the absolute definition of professional, and compassionate. They are organized, and clean, while still being like a family...were all so incredibly kind from day one. They all checked on me when I had my loss, and were so excited for the birth of our baby!
How was your experience with Jamie Peregrine at Conceptions Fertility Center?
She was kind, compassionate, and honest. After she successfully untied my tubes I became pregnant almost immediately after, and we lost the first pregnancy. She told us with the most gentle and loving compassion. She checked on me after, and when I became pregnant shortly after that loss she took extra care, scheduled extra appointments to monitor and be safe. She explained everything so well and really cared about me and my family! We will forever be grateful for her.
What's one piece of advice would you give a prospective patient of Jamie Peregrine at Conceptions Fertility Center?
Absolutely don’t hesitate to meet with her! She will care for you and your journey and your family as a whole. And possibly change your life for the better and beautiful
During treatment, were you treated like a number or a human with Jamie Peregrine at Conceptions Fertility Center?
She made me feel so comfortable, positive, and hopeful for a future with the possibility of having more kids again.
Describe the protocols Jamie Peregrine used in your cycles at Conceptions Fertility Center and their degree of success.
Gathered all my medical history, assessed and did blood work, ultrasounds etc
Describe your experience with the nursing staff at Conceptions Fertility Center.
They were all so incredibly kind from day one. They all checked on me when I had my loss, and were so excited for the birth of our baby!
Describe your experience with Conceptions Fertility Center.
I cannot think of any weakness whatsoever! They were the absolute definition of professional, and compassionate. They are organized, and clean, while still being like a family to you through some of the most emotional things you can go through to have a baby.
Describe the costs associated with your care under Jamie Peregrine at Conceptions Fertility Center.
It was the most affordable option for us. They also aloud payments to begin and get the process started.
NPS
10
Doctor
Jamie Peregrine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 27
1 Fertility Medications
Anovulation
Endometriosis
PCOS
Recurrent Pregnancy Loss
European
Income $100K - $199K
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Andrew Moore] was empathetic towards my experience with recurrent pregnancy loss, and never seemed inconvenienced when I had questions. He was very happy for us when I found out I was pregnant, and offered HCG tests and ultrasounds frequently to monitor the baby during the early weeks of pregnancy...My treatment was very specific to my fertility issues, and all avenues were explored before settling on that particular treatment. We also had plans B and C prepared if plan A did not work.
The [Conceptions Fertility Center] clinic is overall very friendly and encouraging. Wait times are minimal and calls are answered quickly. I have no complaints about any of the staff I worked with, and would be happy to receive treatment there in the future...My treatment was very specific to my fertility issues, and all avenues were explored before settling on that particular treatment. We also had plans B and C prepared if plan A did not work.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He was empathetic towards my experience with recurrent pregnancy loss, and never seemed inconvenienced when I had questions. He was very happy for us when I found out I was pregnant, and offered HCG tests and ultrasounds frequently to monitor the baby during the early weeks of pregnancy.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Don’t hesitate to start your treatment journey! They are there with you every step of the way and genuinely want to see you be successful in treatments.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
My treatment was very specific to my fertility issues, and all avenues were explored before settling on that particular treatment. We also had plans B and C prepared if plan A did not work.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
I did not undergo any of the planned treatments, as I became pregnant on my own before any treatments started. We were going to do medicated IUI, but didn’t end up needing it.
Describe your experience with the nursing staff at Conceptions Fertility Center.
They were happy to answer questions, quick to return calls, and had generally pleasant dispositions.
Describe your experience with Conceptions Fertility Center.
The clinic is overall very friendly and encouraging. Wait times are minimal and calls are answered quickly. I have no complaints about any of the staff I worked with, and would be happy to receive treatment there in the future.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
My cost of care for initial consult, plus HCG testing and ultrasounds was only $90 after insurance. Fertility treatment is not cheap anywhere, but we were made very aware of the costs before any commitment to treatment was made.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
N/A
NPS
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5

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