RMA of Colorado - Conceptions Reproductive Associates

5 doctors work here

Rated 7.7
Strongly recommend: 59%Neutral: 16%Don't recommend: 26%7.7
59% strongly recommend
188 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.3
7.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8
8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,315
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Denver
4500 E. 9th Ave #630
Denver, CO 80220
Lafayette
300 Exempla Circle #370
Lafayette, CO 80026
Littleton
271 W County Line Rd
Littleton, CO 80129
Lone Tree
10107 RidgeGate Parkway #300
Lone Tree, CO 80124
Show 2 more

188 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 35
Donor Eggs
Diminished Ovarian Reserve
European
Income $200K - $499K
Sales Representative
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Greene is a caring, patient physician. He has an amazing bedside manner, and I always felt like my case was important to him. He never rushed through appointments, and always took time to answer all of my questions. At time, pulling in his peers to help gain insight.... Dr. Greene advised us to do a fresh cycle, plus CCS screening. From that donor we ended up with 7 tested embryos. A chemical pregnancy resulted from the first transfer. For the second, we added an endometrial scratch and intralipid therapy. That transfer took, and I'm currently pregnant.
The donor egg team [at Conceptions Reproductive Associates] has 3 nurses, but I primarily worked with Cori. I absolutely adore these women. They have so much compassion, are quick to respond to questions and incredible patient. They really made a horrible diagnosis manageable.... In total, including the cost of donor eggs (one frozen cycle and one fresh) we spent around $75,000.
How was your experience with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Greene was the second doctor I saw at Conceptions. The first left the practice before my first donor egg cycle. I immediately felt comfortable in his care. He was persistent in his optimism for us, and honest about our options.
What's one piece of advice would you give a prospective patient of Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
He is absolutely great.
During treatment, were you treated like a number or a human with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Greene is a caring, patient physician. He has an amazing bedside manner, and I always felt like my case was important to him. He never rushed through appointments, and always took time to answer all of my questions. At time, pulling in his peers to help gain insight.
Describe the protocols Robert Greene used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Our first attempt, we used frozen donor eggs from an egg bank. This was a direction that our first doctor recommended. We only got one embryo from that cycle and it failed to implant. We decided to try again, and Dr. Greene advised us to do a fresh cycle, plus CCS screening. From that donor we ended up with 7 tested embryos. A chemical pregnancy resulted from the first transfer. For the second, we added an endometrial scratch and intralipid therapy. That transfer took, and I'm currently pregnant.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Cori Silverman)
The donor egg team has 3 nurses, but I primarily worked with Cori. I absolutely adore these women. They have so much compassion, are quick to respond to questions and incredible patient. They really made a horrible diagnosis manageable.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
I couldn't praise Dr. Greene or the nursing team i worked with enough. I had a few hiccups with the billing department, but they were all quickly resolved. Overall, I would HIGHLY recommend Dr. Greene and his team.
Describe the costs associated with your care under Robert Greene at RMA of Colorado - Conceptions Reproductive Associates.
In total, including the cost of donor eggs (one frozen cycle and one fresh) we spent around $75,000.
Describe Robert Greene's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Dr. Greene really preferred transferring one embryo. I think had I really wanted to transfer two he would have, but they really prefer one.
10
Doctor
Robert Greene
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
NPS
10
NPS
7
Age 29 - 32
1 IVF
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Ambler was a clear communicator and was genuinely invested in my care and outcome. I felt confident in how she approached my case, we did significant testing and based on the results she presented options and recommendations for next steps.....My first cycle for egg retrieval didn't go as planned (the follicles/eggs weren't mature enough) so we needed to cancel. I was of course very disappointed, but I really appreciated that Dr. Ambler called me herself to explain what was going on and the rationale for canceling that cycle.
Clinic [Conceptions] seems to be adjusting to an increased volume of patients, so they are working through some protocol updates. Missy, at the front desk, is fantastic...Nursing staff had a good attitude and was very prompt/communicative. I liked working with them...Just one time a nurse (who is no longer at the clinic) failed to call in a prescription for my pre-natal vitamins. I called to ask about it and they corrected it immediately...
How was your experience with Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Ambler was a clear communicator and was genuinely invested in my care and outcome. I felt confident in how she approached my case, we did significant testing and based on the results she presented options and recommendations for next steps. I felt confident in her care and the plan to to get to a positive pregnancy. I've gone to Dr. Ambler twice and absolutely recommend her.
What's one piece of advice would you give a prospective patient of Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
Be prepared with any questions you have and she will go through them with you at your appointments. If something comes up after hours, don't be afraid to call her on-call.
During treatment, were you treated like a number or a human with Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
I felt like she really cared about my treatment and outcome. When I needed to contact her after hours she was readily available, and always reassuring. She has a very friendly 'bedside' manner and it was easy to establish a good rapport with her.
Describe the protocols Dana Ambler used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
We decided to move forward with IVF from the very beginning. My first cycle for egg retrieval didn't go as planned (the follicles/eggs weren't mature enough) so we needed to cancel. I was of course very disappointed, but I really appreciated that Dr. Ambler called me herself to explain what was going on and the rationale for canceling that cycle. For the next egg retrieval cycle, we were able to change my dosing so that my follicles/eggs looked great and we could move ahead confidently for the retrieval. I've gone to Dr. Ambler for 2 embryo transfers, and they were both successful. Per her recommendation, I utilized an acupuncturist for each and found that to be very relaxing.
Describe your experience with the nursing staff at RMA of Colorado - Conceptions Reproductive Associates.
Nursing staff had a good attitude and was very prompt/communicative. I liked working with them.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Clinic seems to be adjusting to an increased volume of patients, so they are working through some protocol updates. Missy, at the front desk, is fantastic.
Describe the costs associated with your care under Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates.
I don't really remember but given what I know from other friends that have gone through the same thing, I think my costs were average.
Describe Dana Ambler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
In my case, Dr. Ambler recommended a single embryo transfer and I felt comfortable with her reasoning.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
Just one time a nurse (who is no longer at the clinic) failed to call in a prescription for my pre-natal vitamins. I called to ask about it and they corrected it immediately.
10
Doctor
Dana Ambler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017, Successful
NPS
9
NPS
10
Age 37
1 IVF
Male Factor
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Doctor Bush comes off as abrupt and can speak above your head;however, he is extremely knowledgeable and seems passionate about what he does. ...I never doubted his expertise or treatment recommendations. He is a top fertility doctor and that shows. I would recommend him and his clinic. Be prepared to not meet with him very often after the consult, but he is monitoring your progress...Because of egg quality issues, I was placed on HGH during stimulation.
It is a busy clinic [Conceptions] so you will not have the personal connections you may get with a smaller clinic. But they have an excellent lab and are extremely organized. You will not wait for appointments, and will always know the next step well I advance...All the nurses are extremely caring and responsive...Their IVF cost is 19000 although since we had a failed cycle at another clinic , we were given a discount. They also accept insurance...
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
I never doubted his expertise or treatment recommendations. He is a top fertility doctor and that shows. I would recommend him and his clinic. Be prepared to not meet with him very often after the consult, but he is monitoring your progress . His treatment plan was extremely successful in my case.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He is blunt and forward , if you want things sugar coated, he may not be the doc for you. But his success speaks for itself .
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Doctor Bush comes off as abrupt and can speak above your head;however, he is extremely knowledgeable and seems passionate about what he does. He will do whatever he can to get you pregnant .
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Because of egg quality issues, I was placed on HGH during stimulation. I was also given a much reduced dosage of stim meds, due to my sky high estrogen levels that occurred on my last cycle. I was also put on a supplement protocol three months prior to my retrieval. My husband has mfi issues and was also put on supplements. We had excellent results with four normal embryos ready for transfer.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Sarah Evans )
All the nurses are extremely caring and responsive
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
It is a busy clinic so you will not have the personal connections you may get with a smaller clinic. But they have an excellent lab and are extremely organized. You will not wait for appointments, and will always know the next step well I advance .
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
Their IVF cost is 19000 although since we had a failed cycle at another clinic , we were given a discount. They also accept insurance
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
We were advised to do only one embryo transfer and are completely on board for a single transfer . The risks of multiples were explained. After all the time, stress, and money that has been put into my treatment, I want to mitigate as much risk as I can .
9
Doctor
Mark Bush
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2014 - 2017, Unsuccessful
NPS
10
NPS
10
Age 34 - 37
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Investment Banker
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I have DOR and poor egg quality. I got to retrieval [ with Dr.Mark Bush], they got 8 eggs and the one that made it to freeze was genetically abnormal. On to donor eggs for the next try...I think he is great at what he does. I don't care much about bedside mannerisms at this point as having a child is more important to me. He took time to answer my questions, pose alternative options, be realistic about my situation and possible outcomes.
She [nurse at Conceptions Reproductive Associates] was fantastic. She spent time talk to me, reviewing things, discussing options, etc. I cannot stress how fantastic she was....I have DOR and poor egg quality. I got to retrieval, they got 8 eggs and the one that made it to freeze was genetically abnormal. On to donor eggs for the next try...I did acupuncture and acai berry stuff which added to the cost, but probably over $20K
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
I think he is great at what he does. I don't care much about bedside mannerisms at this point as having a child is more important to me. He took time to answer my questions, pose alternative options, be realistic about my situation and possible outcomes.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Just know he knows he's good at what he does. If you need coddling I don't think you would find it with any doctor in this industry, but I have no qualms about working with him at all.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Although he comes across as pompous, he did take the time to speak with me, review prior visits, talk about options, explain everything, and even make a few jokes. The nurses always spent time talking to me, explaining things, and comforting me.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I can't remember the name of the protocol. But I started on birth control, we did pills the first time and it suppressed me to much so we did the nuva ring the second time. Then I used menopur and follistim and ganirelix. This protocol was very similar to the one I initiated with the first doctor I saw, but I have DOR and poor egg quality. I got to retrieval, they got 8 eggs and the one that made it to freeze was genetically abnormal. On to donor eggs for the next try
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Michelle but she's not there anymore)
She was fantastic. She spent time talk to me, reviewing things, discussing options, etc. I cannot stress how fantastic she was.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Knowing where to go is a bit confusing sometimes so I always have to ask - upstairs or down. And they keep billing United and I haven't had them for insurance for awhile. Otherwise it's a nice place
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
I did acupuncture and acai berry stuff which added to the cost, but probably over $20K
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
8
NPS
8
Age 34
3 IUI
1 IVF
Poor Egg Quality
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Donor Sperm
LGBTQ+
Neutral
Neutral
Successful
I loved Dr. Ambler from the very first visit! She was so great, friendly, educated, and straight forward. When I had concerns she was available to answer my questions. She was really good at making sure I felt comfortable with what the plan was and made sure to answer all questions I had...We went to Dr. Ambler as a LGBT couple hoping to have a baby. We started with the IUI process but after 3 failed medicated IUI cycles Dr. Ambler felt we needed to move to the next step and we agreed. We decided to do an egg retrieval with a freeze all cycle.
The front desk staff at the Denver office [Conceptions] is very friendly and great. The front desk staff at the Littleton office isn't as friendly, they whisper about other co-workers and patients. The billing department is probably the worst part of the clinic.... I felt more like a dollar sign. I would get bills and phone calls about treatment that had already been paid for....I really enjoyed most of the nurses that I interacted with at Conceptions. The one thing I didn't like is that you had a different nurse at each stage of your cycle. They were all very knowledgeable.
How was your experience with Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
I loved Dr. Ambler from the very first visit! She was so great, friendly, educated, and straight forward. When I had concerns she was available to answer my questions. She was really good at making sure I felt comfortable with what the plan was and made sure to answer all questions I had.
What's one piece of advice would you give a prospective patient of Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
If you go to Conceptions make sure Dr. Ambler is your provider.
During treatment, were you treated like a number or a human with Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
I was treated like a human with all of my interactions with Dr. Ambler. The billing staff was a different story, I felt more like a dollar sign. I would get bills and phone calls about treatment that had already been paid for.
Describe the protocols Dana Ambler used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
We went to Dr. Ambler as a LGBT couple hoping to have a baby. We started with the IUI process but after 3 failed medicated IUI cycles Dr. Ambler felt we needed to move to the next step and we agreed. We decided to do an egg retrieval with a freeze all cycle. After the retrieval, Dr. Ambler diagnosed me with poor egg quality. We had one embryo make it to freeze. Dr. Ambler wanted to move a head with the frozen transfer of our one embryo, and I am currently pregnant with our one little embryo.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates.
I really enjoyed most of the nurses that I interacted with at Conceptions. The one thing I didn't like is that you had a different nurse at each stage of your cycle. They were all very knowledgeable.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The front desk staff at the Denver office is very friendly and great. The front desk staff at the Littleton office isn't as friendly, they whisper about other co-workers and patients. The billing department is probably the worst part of the clinic.
Describe the costs associated with your care under Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates.
Total cost for treatment including 3 IUI's, egg retrieval, frozen transfer, and medication was about 26,000
Describe Dana Ambler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
We only had one embryo to transfer so this was never and issue. Dr. Ambler wasn't completely opposed of transferring 2 embryos but I think it is very situational.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
I paid upfront for my entire cycle, including frozen transfer. This information was never put into my chart so every time I went to the clinic I was being asked for money. I was told on more than one occasion that I hadn't yet paid for the frozen transfer.
8
Doctor
Dana Ambler
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 33 - 34
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Lawyer
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bush is blunt and arrogant, but he is detailed, has read your files and is prepared for your individual situation when you meet him, and will do what he can to help you. CCRM told me they thought I should move immediately to donor eggs and essentially said I was a lost cause, but Dr. Bush was willing to treat me and do what he could to help me get pregnant.
Most of your contact is with the clinic staff and the nurses, but I knew Dr. Bush was overseeing the process and never felt like I couldn't get in touch with him to ask questions if need be... they called when they said they would, they provided test results as soon as possible, they e-mailed if you preferred that method of communication, and they were willing to accommodate extra sensitivities and be appropriately sympathetic. I couldn't have asked for better communication, empathy, and attention to detail.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush definitely comes across as arrogant as I expect he is. But I have yet to come across a fertility doctor who is not. How can they not be when they are making humans! He is blunt about your prognosis, statistical likelihood of success, and the process that will be involved to get you pregnant. He is thorough, reads medical histories and pays attention to your details. Most of your contact is with the clinic staff and the nurses, but I knew Dr. Bush was overseeing the process and never felt like I couldn't get in touch with him to ask questions if need be. I met with doctors at CCRM and at another clinic in Denver and chose Dr. Bush because I felt like he really wanted to "win" (and by win, I mean get me pregnant).
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Don't be turned off by his arrogance and the number of photos of him in the office. If you are a tough case, he will still take you on. I felt like CCRM wouldn't take me on because I was a tough case (I was given a less than 3% chance of getting pregnant EVEN with IVF) and they didn't want me to lower their statistics. Dr. Bush was happy to help me.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush is blunt and arrogant, but he is detailed, has read your files and is prepared for your individual situation when you meet him, and will do what he can to help you. CCRM told me they thought I should move immediately to donor eggs and essentially said I was a lost cause, but Dr. Bush was willing to treat me and do what he could to help me get pregnant. I had a 3" stack of test results, notes from other doctors, and medical history and he had read through it all prior to our meeting. When I had a stillborn baby due to a blood clot, he was empathetic and again read all of my hospital records to ensure that he could safely guide us through IVF with my added medical complications. He isn't "warm and fuzzy," but he definitely treated me like a human and he wants you to get pregnant.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika Peksens)
They called when they said they would, they provided test results as soon as possible, they e-mailed if you preferred that method of communication, and they were willing to accommodate extra sensitivities and be appropriately sympathetic. I couldn't have asked for better communication, empathy, and attention to detail.
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2013, Unsuccessful
NPS
0
NPS
0
Age 39 - 41
4 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Operations
1st of 2 Docs
1 IVF With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr.Bush was kind sometimes and cold others. I definitely felt like he wasn't interested in my questions or input but wanted to dictate my protocol. My concerns were unimportant...He was so kind during my miscarriage. I lost twins at 13 weeks and was just destroyed over it. He was the on call doctor I spoke to at 4am while bleeding. He did my DnC. He was compassionate and I appreciated it. I did more IUI cycles and had a failed IVF retrieval. My last meeting with Dr.Bush was terrible. He got mad at me for asking questions about why the embryos died and spent the whole hour bashing on another local clinic. I felt bullied, talked down to and felt like I was being given hard sales pitch.
The embryology lab is weak. My 15 retrieved embryos all died. Todd in the lab called to tell me the awful news and he was so nonchalant. I was 40 so what did I expect? Old, crappy eggs produced bad embryos. He seemed surprised that I cried. I was realistic about my eggs but I had hope. He made me feel foolish.... As far as strengths, their nursing staff was nice despite high turnover. They returned calls promptly....I was assigned a different nurse every week it seemed like. The turnover was high so I never really built up a rapport with anyone. They were all nice and seemed knowledgeable.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr.Bush was kind sometimes and cold others. I definitely felt like he wasn't interested in my questions or input but wanted to dictate my protocol. My concerns were unimportant, and I should shut up and trust him.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
It varied. He was so kind during my miscarriage. I lost twins at 13 weeks and was just destroyed over it. He was the on call doctor I spoke to at 4am while bleeding. He did my dnc. He was compassionate and I appreciated it. I did more IUI cycles and had a failed IVF retrieval. My last meeting with Dr.Bush was terrible. He got mad at me for asking questions about why the embryos died and spent the whole hour bashing on another local clinic. I felt bullied, talked down to and felt like I was being given hard sales pitch.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates.
I was assigned a different nurse every week it seemed like. The turnover was high so I never really built up a rapport with anyone. They were all nice and seemed knowledgeable.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The embryology lab is weak. My 15 retrieved embryos all died. Todd in the lab called to tell me the awful news and he was so nonchalant. I was 40 so what did I expect? Old, crappy eggs produced bad embryos. He seemed surprised that I cried. I was realistic about my eggs but I had hope. He made me feel foolish. Then the bad meeting with Dr.Bush caused me to leave the clinic. As far as strengths, their nursing staff was nice despite high turnover. They returned calls promptly.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
Many of my initial costs were covered by insurance and the billing staff was good about helping me navigate the various procedures.
0
Doctor
Mark Bush
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2005 - 2012, Successful
NPS
10
NPS
10
Age 38 - 45
2 IUI
PCOS
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Bruce Albrecht] was very good at explaining the course of treatment, his staff well traned and compassionate. They truly care about us! I never felt like he was not giving me his full attention. He visited me at the hospital after I gave birth! I can not say enough about him. He is am outstanding fertility Doctor!
They [the staff at Conceptions Reproductive Associates] were great, I never waited long. Always, had all my questions answered and they were always available by phone as well. When I found out I was pregnant, everyone in the office was so excited and got me in for my first prenatal check up fast. They took care of me for the first trimester. I wish he could have continued my care, but it was time to go to a ob office.
How was your experience with Bruce Albrecht at RMA of Colorado - Conceptions Reproductive Associates?
He was very good at explaining the course of treatment, his staff well traned and compassionate. They truly care about us! I never felt like he was not giving me his full attention. He visited me at the hospital after I gave birth! I can not say enough about him. He is am outstanding fertility Doctor!❤️
What's one piece of advice would you give a prospective patient of Bruce Albrecht at RMA of Colorado - Conceptions Reproductive Associates?
Be prepared to prepared to feel valued as a women by a Doctor that truly cares about you and what you are going though to have a baby!
During treatment, were you treated like a number or a human with Bruce Albrecht at RMA of Colorado - Conceptions Reproductive Associates?
He is outstanding, we felt like family while we were getting treated. I would go back if I had been younger and had the money. He was very caring and never in a hurry. Made sure we always were taken care of. His staff, took very good care of us, never made us feel like they did not care. I was relaxed the whole time and never was nervous. He has his own practice now, it is called Denver Fertility Albrecht Women’s Care. I was so upset when I found out that one of my tubes were blocked, he said, that was okay, God gave you 2! Had so much care in his heart!
Describe the protocols Bruce Albrecht used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I was on a low dose of cholmed with, some HCG injections. IUI’s too. They monitored my cycle with blood work and ultrasounds for each cycle I was there being treated. They followed the blood work and ultrasounds very closely to know when to do the IUI’s. It work it only took 3 months!
Describe your experience with the nursing staff at RMA of Colorado - Conceptions Reproductive Associates.
Amazing!
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
They were great, I never waited long. Always, had all my questions answered and they were always available by phone as well. When I found out I was pregnant, everyone in the office was so excited and got me in for my first prenatal check up fast. They took care of me for the first trimester. I wish he could have continued my care, but it was time to go to a ob office.
Describe the costs associated with your care under Bruce Albrecht at RMA of Colorado - Conceptions Reproductive Associates.
We took a loan out to cover my care. We did not use all of it and the rest was returned to us.
10
Doctor
Bruce Albrecht
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Recurrent Pregnancy Loss
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Grob truly customized a treatment plan for my specific situation. She listened to all of my concerns and always took the time to give me thoughtful answers to my questions...I’ll never forget her holding my hand and comforting me as I was being put under anesthesia for my Asherman’s surgery. Something so simple made the world of difference...
The nursing staff has always been extremely responsive and has eased my nerves during this time...Conceptions has a package for IVF with one embryo transfer and they were able to bill my insurance. Their costs are transparent and are laid out on their website...Their embryo lab is one of the best in the country and gives me confidence that my embryos are well cared for.
How was your experience with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Grob is one of the most passionate and compassionate doctors I have ever had. I’ll never forget her holding my hand and comforting me as I was being put under anesthesia for my Asherman’s surgery. Something so simple made the world of difference. Not to mention she is always keeping current on newly published studies and is even performing her own studies. I trust her and know I am in great hands with her.
What's one piece of advice would you give a prospective patient of Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Write down any questions you have ahead of time and make sure to ask them. She will never judge you for asking any questions and she takes time to answer them.
During treatment, were you treated like a number or a human with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Grob truly customized a treatment plan for my specific situation. She listened to all of my concerns and always took the time to give me thoughtful answers to my questions.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates.
The nursing staff has always been extremely responsive and has eased my nerves during this time.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Conceptions has extremely knowledgeable staff at every office. They make this difficult journey more tolerable by being caring and attentive through every step. Their embryo lab is one of the best in the country and gives me confidence that my embryos are well cared for.
Describe the costs associated with your care under Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates.
Conceptions has a package for IVF with one embryo transfer and they were able to bill my insurance. Their costs are transparent and are laid out on their website
10
Doctor
Natalia Grob
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 31 - 32
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
Unexplained
Latinx
Income $100K - $199K
Operations
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
When meeting Dr. Natalia Grindler for the first time, she was very attentive to hearing my history and ensuring to ask for questions to fully understand. She was empathetic and caring when I struggled to share my history. She was very kind and was sure to mirror my tone as to ensure that she was listening to my story.... Thus far, Dr. Natalia Grindler has been very candid, direct, and thorough in responding to my fears and explaining the risks of certain procedures. She was blunt when needed and compassionate in other areas as well. The risks and procedures are clearly explained.
overall, I feel that the expectation has been set that Conceptions is the standard for infertility treatments. They are clear robust and provide a lot of data to support and back their results methods. I feel confident that I am in a good place.... I feel as though Erika has been very communicative, thorough, and clear with the timeline and expectations of me. The COVID-19 issue did cause some hiccups as far as the communication went; not at the fault of the nurse but it was hard to get a hold of anyone.
How was your experience with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Thus far, Dr. Natalia Grindler has been very candid, direct, and thorough in responding to my fears and explaining the risks of certain procedures. She was blunt when needed and compassionate in other areas as well. The risks and procedures are clearly explained.
What's one piece of advice would you give a prospective patient of Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Ensure that you are prepared for any and all questions, I struggled to find the words to fully understand procedures. Regardless, she is patient and will allow time for you to gather your thoughts during your visit to ensure that your concerns are heard.
During treatment, were you treated like a number or a human with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
When meeting Dr. Natalia Grindler for the first time, she was very attentive to hearing my history and ensuring to ask for questions to fully understand. She was empathetic and caring when I struggled to share my history. She was very kind and was sure to mirror my tone as to ensure that she was listening to my story.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika )
I feel as though Erika has been very communicative, thorough, and clear with the timeline and expectations of me. The COVID-19 issue did cause some hiccups as far as the communication went; not at the fault of the nurse but it was hard to get a hold of anyone.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
overall, I feel that the expectation has been set that Conceptions is the standard for infertility treatments. They are clear robust and provide a lot of data to support and back their results methods. I feel confident that I am in a good place.
10
Doctor
Natalia Grob
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
7
Age 34 - 35
2 IUI
PCOS
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr Grindler is caring and passionate. She explained results and procedures well and truly wants what’s best for each patient. She provided her personal email to reach out to her with any questions that may arise. My only complaint is I wish I would have seen her more often than the nurses during my IUI treatments...Letrazole with IUI cycles. Earlier testing with my ultrasounds due to producing follicles quickly and history of cysts.
My strongest complaint [with Conceptions Reproductive Associates] was the miscommunication or inconsistent communication regarding calling to report day 1 of menses and the on call/weekend protocol...$2,000 for polyp removal. $3,000+ for 2 rounds of IUI...The weaknesses of the clinic include lack of communication, difficulty reaching someone by phone, and slow to return calls. Communication was much stronger during my initial contact and Consultation.
How was your experience with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Dr Grindler is caring and passionate. She explained results and procedures well and truly wants what’s best for each patient. She provided her personal email to reach out to her with any questions that may arise. My only complaint is I wish I would have seen her more often than the nurses during my IUI treatments.
What's one piece of advice would you give a prospective patient of Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
The infertility journey is draining emotionally and physically and be prepared for bumps along the road.
During treatment, were you treated like a number or a human with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
At times it was difficult to speak with a Dr to get questions answered. The clinic did not promptly return phone calls.
Describe the protocols Natalia Grob used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Letrazole with IUI cycles. Earlier testing with my ultrasounds due to producing follicles quickly and history of cysts.
Describe your experience with the nursing staff at RMA of Colorado - Conceptions Reproductive Associates.
My main nurse Erin was compassionate and understanding. My only complaint with the nursing staff overall is the lack of communication between offices in describing the protocol for IUI.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The weaknesses of the clinic include lack of communication, difficulty reaching someone by phone, and slow to return calls. Communication was much stronger during my initial contact and Consultation.
Describe the costs associated with your care under Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates.
$2,000 for polyp removal. $3,000+ for 2 rounds of IUI.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call with results
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
My strongest complaint was the miscommunication or inconsistent communication regarding calling to report day 1 of menses and the on call/weekend protocol .
8
Doctor
Natalia Grob
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Unsuccessful
NPS
7
NPS
8
Age 36
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Marketer or PR
3rd of 4 Docs
2 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Bush wanted to get me a baby but I had my worst retrieval with him. He was very confident that his menopur only protocol would yield me great results. I got zero embryos on day 5 and was devastated. When we did the regroup he was a little defensive and suggested donor eggs. I felt that he gave up on me. I was also very raw and emotional. I think he is a brilliant doctor and insanely smart but not the right doctor for me...he is really blunt and fact driven which can come across as harsh or stern.
She [nurse at Conceptions Reproductive Associates - Denver] is my guardian angel. On my worst days she picked me up. Every email had a note that was encouraging and how were in this together. I absolutely love her...Strengths are its extremely organized and well run. Very prompt responses and truly everyone cares. I honestly don't see weaknesses. Dr. Bush wasn't right for mr so Erika my nurse suggested Dr. Ambler and were a match made in heaven. Same clinic and I trust them for another retrieval.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush wanted to get me a baby but I had my worst retrieval with him. He was very confident that his menopur only protocol would yield me great results. I got zero embryos on day 5 and was devastated. When we did the regroup he was a little defensive and suggested donor eggs. I felt that he gave up on me. I was also very raw and emotional. I think he is a brilliant doctor and insanely smart but not the right doctor for me.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He is really smart and wants you to be a mom but he is really blunt and fact driven which can come across as harsh or stern.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr.Bush is incredibly smart and wants to get you a baby. He is not warm and fuzzy but his knowledge and confidence makes you feel your in the right hands. He is pretty blunt but treats you with respect.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
We did estrogen to prime with cetrotide. Then HGH and high dosage of menopur. I was on 9 menopur vials a day. I retrieved 12, 4 fertilized and 0 made it to day 5.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika )
She is my guardian angel. On my worst days she picked me up. Every email had a note that was encouraging and how were in this together. I absolutely love her.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Strengths are its extremely organized and well run. Very prompt responses and truly everyone cares. I honestly don't see weaknesses. Dr. Bush wasn't right for mr so Erika my nurse suggested Dr. Ambler and were a match made in heaven. Same clinic and I trust them for another retrieval.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
$22,000
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Haven't gotten to transfer yet.
7
Doctor
Mark Bush
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
9
Age 31
2 Fertility Medications
Anovulation
PCOS
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Dana Ambler] was warm and answered all of our questions thoroughly - and we had a lot! She also was up to date in the latest research, and engaged with me about my own research. She delivered some difficult news with compassion and worked with me to figure out next steps...Dr Ambler was very kind and honest, and she led me through the process. It seemed like there was a plan, but not like I was just one of a gazillion patients.
The clinic [Conceptions Reproductive Associates] was very nice and welcoming, and answered my million questions. I was never rushed or ignored...T...Very low costs - my insurance covered diagnostics. I paid for prescriptions...First Dr Ambler ordered a battery of tests for me and my husband. I was diagnosed with PCOS and type 2 diabetes. First, I had to get the diabetes under control - Dr Ambler prescribed metformin and referred me to an endocrinologist. After several months, I was able to resume treatment with Dr Ambler.
How was your experience with Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
She was warm and answered all of our questions thoroughly - and we had a lot! She also was up to date in the latest research, and engaged with me about my own research. She delivered some difficult news with compassion and worked with me to figure out next steps.
During treatment, were you treated like a number or a human with Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
Dr Ambler was very kind and honest, and she led me through the process. It seemed like there was a plan, but not like I was just one of a gazillion patients.
Describe the protocols Dana Ambler used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
First Dr Ambler ordered a battery of tests for me and my husband. I was diagnosed with PCOS and type 2 diabetes. First, I had to get the diabetes under control - Dr Ambler prescribed metformin and referred me to an endocrinologist. After several months, I was able to resume treatment with Dr Ambler. She prescribed femara with a trigger shot, and I also had appointments for monitoring. The first cycle did not result in pregnancy, so we decided to try again. If that cycle had not resulted in pregnancy (it did!), Dr Ambler mentioned that we would begin to consider other alternatives. Since my problem was that I was not ovulating, we would skipped IUI and probably moved to IVF.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates.
I can't remember her name - but I didn't love the first nurse who was assigned to me. She was a little too blunt for me! I was moved to another nurse at my request, and she was great.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The clinic was very nice and welcoming, and answered my million questions. I was never rushed or ignored.
Describe the costs associated with your care under Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates.
Very low costs - my insurance covered diagnostics. I paid for prescriptions.
10
Doctor
Dana Ambler
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
9
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 37 - 38
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Operations
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Prepare for cut to the chase straight forward answers. You’ll get them [from Dr. Althea O'Shaughnessy]...You barely work with the doctor. It’s the nurses start to finish...She is a little blunt, and keeps her consultations quick and in and out. I could’ve stood for a little more compassion. But she is very smart. I did trust her with my treatment. I will use her should I opt for a second round.
[Monitoring at Conceptions Reproductive Associates] was the most convenient ever. I went in at my leisure, and was immediately seen...One round of egg retrieval, and FET was upwards of 20,000 plus meds...This is a very strong, knowledgeable team who all complement each other. Our entire process was seamless from start to now. They handle everything including arguing with the insurance companies. I really appreciate the people in each office.
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
She is a little blunt, and keeps her consultations quick and in and out. I could’ve stood for a little more compassion. But she is very smart. I did trust her with my treatment. I will use her should I opt for a second round.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Prepare for cut to the chase straight forward answers. You’ll get them.
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
They see a ton of patients. So it’s understandable. It’s just that with COVID19, no one is happy they aren’t being treated so it is what it is. Also, we only have one. Just one. And now we have to wait even longer.
Describe your experience with the nursing staff at RMA of Colorado - Conceptions Reproductive Associates.
The nurses are the heart and soul of the entire operation. You barely work with the doctor. It’s the nurses start to finish.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
This is a very strong, knowledgeable team who all complement each other. Our entire process was seamless from start to now. They handle everything including arguing with the insurance companies. I really appreciate the people in each office.
Describe your experience with your monitoring appointments at RMA of Colorado - Conceptions Reproductive Associates.
Gosh it was the most convenient ever. I went in at my leisure, and was immediately seen.
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
One round of egg retrieval, and FET was upwards of 20,000 plus meds. We cannot afford to do this a second time, sadly, and we only got one embryo.
8
Doctor
Althea O'Shaughnessy
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
8
Age 37
European
Income $200K - $499K
Operations
2nd of 2 Docs
IVF With Other Docs
1 Embryo Freezing With Other Docs
Donor Eggs With Other Docs
Surrogacy With Other Docs
LGBTQ+
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Greene has been candid and friendly. He has taken the time to discuss all of our options in non-medical detail. He is always available for questions. Overall we have been very pleased. While we are still undergoing treatment, thus far he has exceeded our expectations. In each visit, he reminds us his primary concern is not speed of treatment but the health of the child.
We visited the Denver clinic [of Conceptions Reproductive Associates]. It’s not nearly as fancy as CCRM but they treat you like a person not a number. We did not wait very long to see the Doctor and the staff was professional and helpful. They were also easy to schedule.... Billing is only ok; not as straight forward as it could be. That said, we have not been over billed - they are just a little slow.
How was your experience with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Greene has been candid and friendly. He has taken the time to discuss all of our options in non-medical detail. He is always available for questions. Overall we have been very pleased. While we are still undergoing treatment, thus far he has exceeded our expectations. In each visit, he reminds us his primary concern is not speed of treatment but the health of the child.
What's one piece of advice would you give a prospective patient of Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Be direct and candied with Dr. Greene. He is a great communicator and the more direct you are, the quicker you will arrive at solutions.
During treatment, were you treated like a number or a human with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Greene has been candid and friendly. He has taken the time to discuss all of our options in non-medical detail. He is always available for questions. Overall we have been very pleased.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Cori Silverman)
Cori is fantastic. A great communicator, well organized. Overally we are very pleased.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
We visited the Denver clinic. It’s not nearly as fancy as CCRM but they treat you like a person not a number. We did not wait very long to see the Doctor and the staff was professional and helpful. They were also easy to schedule.
Describe the costs associated with your care under Robert Greene at RMA of Colorado - Conceptions Reproductive Associates.
Billing is only ok; not as straight forward as it could be. That said, we have not been over billed - they are just a little slow.
Describe Robert Greene's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Dr. Greene advised for transferring only one embryo at a time.
9
Doctor
Robert Greene
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017, Successful
NPS
10
NPS
10
Age 27
Black or African-American
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I felt like a human because I felt like Dr.Green understood and took the time to explain his plan with me and my family for us to have a family. Dr. Green did not just make me and my husband seem like we was just another patient in the office he made us feel like family...explain to me and my husband that they are making medication that can help me with the genetic problem I have. The whole clinic and nurseing staff Makes you feel like family when you walk in. I give you that hope of heave a Miracle baby.
Sarah [nurse at Conceptions] was so warm and caring. Made me feel Comfortable...I feel the clinic could have been more helpful to explain about the fincial part how that work. Instead of keep asking if I had insurance. That’s the biggest thing because people may get some miss Communication when it’s to late...Dr.Robert Green explain to me and my husband that they are making medication that can help me with the genetic problem I have. The whole clinic and nurseing staff Makes you feel like family when you walk in. I give you that hope of heave a Miracle baby.
How was your experience with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr.Robert Green explain to me and my husband that they are making medication that can help me with the genetic problem I have. The whole clinic and nurseing staff Makes you feel like family when you walk in. I give you that hope of heave a Miracle baby.
What's one piece of advice would you give a prospective patient of Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
If you are struggling to have a child Dr. Green is the one to give you that miracle baby you are looking for he has helped many
During treatment, were you treated like a number or a human with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
I felt like a human because I felt like Dr.Green understood and took the time to explain his plan with me and my family for us to have a family. Dr. Green did not just make me and my husband seem like we was just another patient in the office he made us feel like family.
Describe the protocols Robert Greene used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Bloodwork ultrasound has had me take vitamin D and stay on prenatal vitamins and also take birth control pills
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Sarah Evans)
Sarah was so warm and caring. Made me feel Comfortable
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
I feel the clinic could have been more helpful to explain about the fincial part how that work. Instead of keep asking if I had insurance. That’s the biggest thing because people may get some miss Communication when it’s to late.
Describe the costs associated with your care under Robert Greene at RMA of Colorado - Conceptions Reproductive Associates.
300
10
Doctor
Robert Greene
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

Consult
NPS
0
NPS
0
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
There were no pleasantries with Dr. O'Shaughnessy. We went directly into her office where she rapid fired questions at us and then prescribed a number of labs, even though I brought in recent lab work that contained the same information. In an already stressful process her bedside manner was seriously lacking. She asked no questions about our goals, what we had tried previously or what information would be most helpful to us. We waited a long period after our initial appointment time to be seen - instead of being apologetic, she complained about how busy she is.
The nursing staff [at Conceptions Reproductive Associates] seemed kind, friendly and willing to answer our questions...Overall communication was fine. Front desk staff were pleasant. We had some difficulty hearing back from our scheduling coordinator and our appointment started past the scheduled time. A lot of information was presented to us, which felt confusing to parse out and make sense of.
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
It felt very methodical and not warm or welcoming at all. I left the visit feeling deeply uncomfortable and frustrated. We were not greeted with any questions or warmth when we came in. It seemed that the desire was to just run a battery of tests on us and keep it moving.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
This journey is emotional enough as it is - seek another doctor who is more compassionate.
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
There were no pleasantries with Dr. O'Shaughnessy. We went directly into her office where she rapid fired questions at us and then prescribed a number of labs, even though I brought in recent lab work that contained the same information. In an already stressful process her bedside manner was seriously lacking. She asked no questions about our goals, what we had tried previously or what information would be most helpful to us. We waited a long period after our initial appointment time to be seen - instead of being apologetic, she complained about how busy she is.
Describe the protocols Althea O'Shaughnessy used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
N/A
Describe your experience with the nursing staff at RMA of Colorado - Conceptions Reproductive Associates.
The nursing staff seemed kind, friendly and willing to answer our questions.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Overall communication was fine. Front desk staff were pleasant. We had some difficulty hearing back from our scheduling coordinator and our appointment started past the scheduled time. A lot of information was presented to us, which felt confusing to parse out and make sense of.
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
$175 for an initial consultation without insurance
0
Doctor
Althea O'Shaughnessy
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
3 of 5
0
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2022, Successful
NPS
9
NPS
9
Age 32 - 36
Donor Eggs
Surrogacy
European
Income $200K - $499K
Sales Representative
Only Doc Seen
IVF With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. O [Dr. O'Shaughnessy] was always very direct with the treatment plan and our options in every step of the way. We always felt that Dr. O had our best interests in mind and would come to us with new options when the attempts didn't work as planned and the best path forward to achieve our ultimate goal...Initially, the entire process felt very intimidating, but after several meetings with the doctors and nurses, we knew that we were at the best place to help us bring a child into the world...
Initially, the entire process [at Conceptions Reproductive Associates] felt very intimidating, but after several meetings with the doctors and nurses, we knew that we were at the best place to help us bring a child into the world. Conceptions is very transparent on the process, however one area of improvement would be on the pricing module. It was often challenge to predict the actual costs of our journey and there were often 'unexpected' costs that we found along the way...
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Dr. O was a tremendous doctor to work with during our journey. We had several attempts with donor eggs and a surrogate to bring our now son into the world and Dr. O was always very direct with the treatment plan and our options in every step of the way. We always felt that Dr. O had our best interests in mind and would come to us with new options when the attempts didn't work as planned and the best path forward to achieve our ultimate goal.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Ask lots of questions!
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
We had a positive experience with Conceptions. Initially, the entire process felt very intimidating, but after several meetings with the doctors and nurses, we knew that we were at the best place to help us bring a child into the world. Conceptions is very transparent on the process, however one area of improvement would be on the pricing module. It was often challenge to predict the actual costs of our journey and there were often 'unexpected' costs that we found along the way.
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
Very confusing ...
9
Doctor
Althea O'Shaughnessy
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
10
Age 41
2 IVF
2 Egg Freezing
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
European
Income $200K - $499K
3rd of 3 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
While I have only seen Dr. Bush in person one time, he took a great deal of time with me explaining the science behind the treatment protocol. He asked many questions of me and allowed me plenty of time to ask questions. The nurses who have seen me throughout my 2 egg retrieval cycles have indicated that Dr. Bush was carefully reviewing my progress every day during the stimulation hormone phase and was adjusting my protocol throughout based on my personal circumstances and how I was responding...told me that he didn’t see any reason I couldn’t be successful (after I had had a retrieval cycle canceled by another doctor and told that I would likely have to pursue an egg donor rather than being able to retrieve my own eggs). So far I have had two full retrieval cycles with Dr Bush which have resulted in 2 frozen embryos.
They [nurses at Conceptions Reproductive Associates] are relatively easy to get ahold of 24/7 which is comforting when questions or issues come up. The answering service does a good job of getting a message to someone right away who calls you back. I have felt the nursing staff at the actual egg retrieval procedures have been a little cold and like they were rushing you to leave...Around $17000 per retrieval cycle for the coordination of care, embryo cryopreservation, genetic testing, and the retrieval procedure itself...Billing errors and wasted time on the phone to sort out these errors with my insurance company and the billing office causes a lot of extra stress at a time when when low stress is so important. The nursing staff has been outstanding and my assigned nurse in particular is extremely thorough and caring. I am satisfied with my doctor.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
It’s too soon in the process for me to fully evaluate Dr. Bush or Conceptions Reproductive Clinic. However, I feel that the treatment protocol I am on has been very personal and customized for me, and according to the staff, Dr. Bush has been personally and actively involved on a daily basis (during active retrieval cycles) in every decision to make adjustments along the way. I chose this clinic because it had the highest rate of success for live birth in the country. I also wAs encouraged when Dr. Bush told me that he didn’t see any reason I couldn’t be successful (after I had had a retrieval cycle canceled by another doctor and told that I would likely have to pursue an egg donor rather than being able to retrieve my own eggs). So far I have had two full retrieval cycles with Dr Bush which have resulted in 2 frozen embryos. That said, one important thing to mention is that so far Dr Bush himself has not performed either of the retrieval procedures. This clinic has 4 doctors, and they alternate days in which they perform retrievals. So it just so happens that both times I have been scheduled for retrieval, I ended up with two other doctors from the clinic. The first one I was extremely impressed with as he took time with me and my husband before and after the procedure and the procedure itself went very well. Unfortunately the second procedure had complications and the doctor who performed it did not have a good bedside manner. This doctor seemed rushed as well as vague in her explanation as to why there were complications.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Learn as much as you can on your own regarding what to expect throughout the process, and don’t be afraid to reach out to your assigned nurse and/ or Dr. Bush with all your questions.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
While I have only seen Dr. Bush in person one time, he took a great deal of time with me explaining the science behind the treatment protocol. He asked many questions of me and allowed me plenty of time to ask questions. The nurses who have seen me throughout my 2 egg retrieval cycles have indicated that Dr. Bush was carefully reviewing my progress every day during the stimulation hormone phase and was adjusting my protocol throughout based on my personal circumstances and how I was responding.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Antagonist protocol for both retrieval cycles. Cycle 1: Testosterone gel beginning on 2nd day of natural menstrual cycle and administered for 10 days thereafter. Birth control pill beginning on 3rd day of natural menstrual cycle for 16 days. Omnitrope growth hormone (1 vial) injected daily for 18 days, beginning on 10th day after natural menstrual cycle. After another menstrual cycle induced by stopping birth control after 15 days, stimulation hormones begin 3 days later. Then, 150 (2 vials) of Menopur daily to start, increased to 300 (4 vials) daily on the 5th day of atom medications. 450 of Gonal-F daily throughout. Cetrotide on the 7th day of stims. 9 days after starting Menopur and Gonal-F, was asked to stop those and Pregnyl and Leuprolide trigger meds administered on the 10th day of stims. (10 days after starting Menopur and Gonal-F). One more shot of leuprolide on the morning of Day 11. Exactly 36 hours after first trigger shots, the retrieval was performed. 9 follicles, 6 mature eggs. All 6 eggs fertilized using ICSI. 2 out of 6 grew to the 5-day blastocyst stage, graded 5AA and 5AB. They were sent for genetic testing and the 5AA came back normal/euploid and was frozen. The other one was aneuploid. Cycle 2: Exactly the same protocol as the first cycle with the following modifications / additional meds: Dexamethasone steroid (orally) started a couple days before stim meds. Clomid started orally on the same day/ time as the Menopur (first day of stim meds). Menopur started right away at 300 units (4 vials) and Gonal-F only 300 units (down from 450 last time). Also, Cetrotide started one day earlier (Day 6 of stims). Trigger meds were administered after 8 days of stim meds, which was 2 days earlier than last time meaning the whole cycle was 2 days shorter. Results: 13 follicles, 6 mature eggs. All 6 fertilized using ICSI. 5 reached full blastocyst (1 one 5th day growth and 4 on 6th day of growth). All were BB graded. 5 sent for genetic testing. 1 came back normal/ euploid.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika)
My nurse and the staff for the most part has been outstanding. They are caring, thorough and respond quickly when messages are left or emails are sent. They are relatively easy to get ahold of 24/7 which is comforting when questions or issues come up. The answering service does a good job of getting a message to someone right away who calls you back. I have felt the nursing staff at the actual egg retrieval procedures have been a little cold and like they were rushing you to leave. Certainly not the same bedside manner with this staff as the nurses and staff who handle the protocol and the daily blood draws and ultrasound who are as personable and kind as can be. The financial staff has a lot of room for improvement. They have made multiple errors and the billing in general is extremely confusing and misleading in terms of how the invoicing is managed.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The greatest weakness I have seen so far with this clinic is with their billing system and financial staff. They make so many errors and don’t seem to have their act together at all. Billing errors and wasted time on the phone to sort out these errors with my insurance company and the billing office causes a lot of extra stress at a time when when low stress is so important. The nursing staff has been outstanding and my assigned nurse in particular is extremely thorough and caring. I am satisfied with my doctor. Although I have only had one personal visit /interaction with him, he seems to be very involved in overseeing my protocol. It is too soon to be able to fully evaluate the clinic as I’ve only just completed egg retrieval cycles to freeze embryos. I have not yet attempted the first transfer.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
Around $17000 per retrieval cycle for the coordination of care, embryo cryopreservation, genetic testing, and the retrieval procedure itself. Plus, around $7500 for prescription medications, including the omnitrope growth hormone (18 day supply) and all the follicle stimulating and trigger meds. And another $500 for recommended supplements per cycle. I am fortunate that my health insurance picked up a great deal of these costs.
9
Doctor
Mark Bush
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
3
NPS
6
Age 39 - 40
2 Fertility Medications
PCOS
European
Income $50K - $99K
Consultant
Only Doc Seen
IUI With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
She [Dr. O'Shaughnessy] was fine. Not particularly warm, but I didn’t need that at the beginning. I only saw her at the beginning of the process—once I was in a cycle, I didn’t see her at all. Because of that I don’t have anything else to write... I was prescribed Letrazole to build my lining and estrace and progesterone as well as a trigger shot. The first time, the trigger shot made me horribly ill
The reception staff [Conceptions Reproductive Associates] is not very professional and I overheard questions for other patients about health and billing from the staff on multiple occasions.... Although my main nurse was great, I got the sense that they didn’t communicate very well. My nurse had no idea that I called the after-hours nurse when I got really sick from the trigger shot.
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
She was fine. Not particularly warm, but I didn’t need that at the beginning. I only saw her at the beginning of the process—once I was in a cycle, I didn’t see her at all. Because of that I don’t have anything else to write so now I’m filling up this space with characters: swrtuioppjdsacvnmiytdsc luresshhjoutrdcnkitenkouv jjdyikkbcefhjklmnbcrylmbverjklmn frdxsllyrscbb. Hhhhfffvkkvfdcbn hbjnfffg bgcckkbgyvxzchjm ggcxxkkggydxv vfgjnvfxxxhj gfcxxxxjjktsscv fdzbjig b jfsxbbutfcb vfxcbb
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Be prepared to be your own advocate
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Doctor visits were extremely brief, and although nurses were more available, there wasn’t a whole lot of understanding of how confusing the process is, especially for a single person.
Describe the protocols Althea O'Shaughnessy used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I was prescribed Letrazole to build my lining and estrace and progesterone as well as a trigger shot. The first time, the trigger shot made me horribly ill
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Channing )
Although my main nurse was great, I got the sense that they didn’t communicate very well. My nurse had no idea that I called the after-hours nurse when I got really sick from the trigger shot. There were varying levels of professionalism- one technician loudly said “I’ve never seen that before!” During an X-ray in which I was in stirrups and my uterus was pumped full of liquid.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The reception staff is not very professional and I overheard questions for other patients about health and billing from the staff on multiple occasions. They also ask for payment on the same day as an IUI, which is understandable (I’m not asking them not to bill me for services rendered), but it’s already a really stressful day, and especially for single patients, there has to be a more delicate way to handle this
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
I believe my first round ofIUI was $1200, not including sperm. My insurance covered a portion of this moving forward
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
Although I know how babies are made, the details of this process are overwhelming. I didn’t always get consistent messaging about what was going on with my body or the best way to move forward.
3
Doctor
Althea O'Shaughnessy
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
6
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
8
NPS
10
Age 31 - 32
2 IUI
1 IVF
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Strongly Recommends
Successful
She [Dr. Natalia Grob] is very knowledgeable and has reasonings behind everything she does. Sometimes I felt like I wasn’t being heard but I think that was due to her using science and studies as opposed to my own findings...Due to unexplained infertility we were given a moderate dose of medication and we had none left over. She was very precise in her plan.
Conceptions is very responsive. The front desk ladies are very helpful and scheduling and rescheduling appointments. The office was always on time and I never had to wait more than 5 minutes for appointments. This was a plus so I could get in and out quickly before work...AMAZING [nurses]. I couldn’t have done it without any of them. They are all so positive, compassionate and available. Loved them.
How was your experience with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
She is very knowledgeable and has reasonings behind everything she does. Sometimes I felt like I wasn’t being heard but I think that was due to her using science and studies as opposed to my own findings.
What's one piece of advice would you give a prospective patient of Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Trust
During treatment, were you treated like a number or a human with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
She was very scripted in her answers. Not the best warm and fuzzy feeling but she gave you the statistics and her recommendations. I truly trusted her and her approach.
Describe the protocols Natalia Grob used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Due to unexplained infertility we were given a moderate dose of medication and we had none left over. She was very precise in her plan.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika Peskens, Vanessa Morton and Andrea)
AMAZING. I couldn’t have done it without any of them. They are all so positive, compassionate and available. Loved them.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Conceptions is very responsive. The front desk ladies are very helpful and scheduling and rescheduling appointments. The office was always on time and I never had to wait more than 5 minutes for appointments. This was a plus so I could get in and out quickly before work.
Describe the costs associated with your care under Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates.
$18,000 IVF $3,000 per IUI ~$5000 in additional testing and appointments
Describe Natalia Grob's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
We transferred a single embryo.
8
Doctor
Natalia Grob
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
6
NPS
10
Age 35
1 IVF
Male Factor
European
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Althea O'Shaughnessy] is very blunt and to the point. She talks to you more than just a number but is not overly empathetic in the way she discusses treatment...She did always take the time to describe anything we asked and did not appear to rush us. I never felt like she had much empathy though or had much emotional investment in what happened which I think there could be more of...she seems very thorough
All the staff [at Conceptions Reproductive Associates of Colorado] are helpful and friendly. If they are not able to help they point you in the right direction and give you more information. They appear upfront with costs. Overall our experience at this clinic has been great...[the nursing staff] were very thorough, listened well and responded fairly quickly with questions or results...The clinic as a whole only recommends single embryo transfer but will do multiple embryo transfer if you push for it.
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
From other people I have heard she has achieved much success. We are still waiting to know if our one embryo has been a success. She is recommending additional testing, etc. since we only have one embryo so she seems very thorough. She did always take the time to describe anything we asked and did not appear to rush us. I never felt like she had much empathy though or had much emotional investment in what happened which I think there could be more of.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Ask many questions and expect concise and to the point.
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
She is very blunt and to the point. She talks to you more than just a number but is not overly empathetic in the way she discusses treatment, etc.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika)
They were very thorough, listened well and responded fairly quickly with questions or results.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
All the staff are helpful and friendly. If they are not able to help they point you in the right direction and give you more information. They appear upfront with costs. Overall our experience at this clinic has been great.
Describe Althea O'Shaughnessy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
The clinic as a whole only recommends single embryo transfer but will do multiple embryo transfer if you push for it.
6
Doctor
Althea O'Shaughnessy
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 33 - 35
3 Fertility Medications
Endometriosis
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. O'Shaughnessy] was always kind and compassionate. Answered all our questions with honesty. Treated us like people and made us feel like she wanted this for us as badly as we wanted it for ourselves. Easy to talk to and get in contact with....Medicated Cycles of timed intercourse with Clomid and trigger. IUI was not done due to me only having one tube. Given the unpredictable nature of my cycle, Dr. O thought it best to not waste time, resources or money on that treatment option.
Multiple locations with varied hours, including weekends. Might have to drive a little bit but they [Conceptions Reproductive Associates] try to be very accommodating and accessible. Staff moves around so your team will always be where you need them... Amazingly kind. Easy to get a hold of and always answered questions in a timely manner. Always communicated when they would be out and who their replacement was.
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
She was always kind and compassionate. Answered all our questions with honesty. Treated us like people and made us feel like she wanted this for us as badly as we wanted it for ourselves. Easy to talk to and get in contact with.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Be open and prepared for her to be candidly honest
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
She was always kind and compassionate. Answered all our questions with honesty. Treated us like people and made us feel like she wanted this for us as badly as we wanted it for ourselves.
Describe the protocols Althea O'Shaughnessy used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Medicated Cycles of timed intercourse with Clomid and trigger. IUI was not done due to me only having one tube. Given the unpredictable nature of my cycle, Dr. O thought it best to not waste time, resources or money on that treatment option.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erin Mattison)
Amazingly kind. Easy to get a hold of and always answered questions in a timely manner. Always communicated when they would be out and who their replacement was.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Multiple locations with varied hours, including weekends. Might have to drive a little bit but they try to be very accommodating and accessible. Staff moves around so your team will always be where you need them
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
All was covered. If we do IVF, it will be around $13000
Describe Althea O'Shaughnessy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Not Applicable
10
Doctor
Althea O'Shaughnessy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 30 - 31
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Greene was so knowledgable, he is very thorough and always answered all of my questions without hesitation. If I asked him something or for something and his answer was no, he provided me with concrete evidence as to why the answer is no. ... He was able to convince me to try again and changed my protocol to higher doses of stimulating medications and also primed me with estrogen and human growth hormone which was a total game changer.
I feel that the nursing communication was the hardest part about dealing with Conceptions. ... I was able to get in quickly for a new appointment and had minimal issues getting in for follow ups. They were very flexible during my retrieval and needing to have special timed appointments. I absolutely love Sonja the ultrasound tech and Daquiri and her partner (can't remember name). I loved Malissa and Lindsey the front desk girls. They kept things seamless and smooth for me.
How was your experience with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Greene was so knowledgable, he is very thorough and always answered all of my questions without hesitation. If I asked him something or for something and his answer was no, he provided me with concrete evidence as to why the answer is no. I often emailed him and asked for his opinion or advice on something and he got back to me very quickly
What's one piece of advice would you give a prospective patient of Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
You're making the right choice. He is in my opinion the best doctor out there for infertility treatment.
During treatment, were you treated like a number or a human with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Green is one of the most compassionate and understanding people I have ever met in my life, let alone a doctor. He has held my hand during our meetings with him because I was so absolutely terrified and he always offers the most heartfelt advice. He truly cares about his patients and your results.
Describe the protocols Robert Greene used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
My first egg retrieval left us with zero embryos due to poor egg quality. He was able to convince me to try again and changed my protocol to higher doses of stimulating medications and also primed me with estrogen and human growth hormone which was a total game changer. We walked away with three embryos, two euploid and I am currently pregnant.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Veronica)
I feel that the nursing communication was the hardest part about dealing with Conceptions. The doctors were great, the ultrasound technician and phlebotomist were great but I did struggle with the nurses. The way Conceptions is set up is that you communicate solely with your nurse and they are the ones that decide whether or not to contact the doctor or follow their protocols. I struggled with this because I wanted to know that the actual doctor was driving my care and not a nurse. It felt a bit that I was overlooked as a patient in these times but it all ended up working out. They do know what they are doing after all but it was hard for me to trust that.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
I was able to get in quickly for a new appointment and had minimal issues getting in for follow ups. They were very flexible during my retrieval and needing to have special timed appointments. I absolutely love Sonja the ultrasound tech and Daquiri and her partner (can't remember name). I loved Malissa and Lindsey the front desk girls. They kept things seamless and smooth for me.
Describe the costs associated with your care under Robert Greene at RMA of Colorado - Conceptions Reproductive Associates.
$28,000
Describe Robert Greene's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
I never asked to transfer two embryos. It was recommended that I transfer one and that is what we did.
10
Doctor
Robert Greene
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 32 - 33
1 IUI
2 IVF
Male Factor
Poor Egg Quality
European
Income $100K - $199K
Sales Representative
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Robert Greene] seemed excited to work with us and help us grow a family. He remembered little details about our lives which is impressive with the amount of patients he has...data driven which we appreciated. He provides facts, studies and information from personal experience when creating a plan for you...We were diagnosed as “unexplained” and did not have any reason to suspect I would be a poor responder...After the first cycle they saw poor egg quality and poor sperm quality...
With multiple [Conceptions Reproductive Associates] clinics throughout the Denver area, appointments are easy! I could visit the location closest to me for daily appointments which was a huge help when balancing IVF and a full time job...[nurse] even helped me with finding some donated medication to help when my pharmacy didn’t ship my medication on time...Self pay is about $16k excluding medications. My medication was between $3,000-$4,000 per IVF cycle.
How was your experience with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Greene is friendly, patient and shows genuine care for his patients. He always has a big smile and encourages his patients during the difficult times. In addition, he is very data driven which we appreciated. He provides facts, studies and information from personal experience when creating a plan for you. He has reasonable expectations and won’t force unnecessary and inaccurate rules on you that can cause additional stress. He is informative and always available for questions. He is direct but empathic and we are thankful we found Dr. Greene to help us through this journey.
What's one piece of advice would you give a prospective patient of Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Don’t be afraid to ask questions! You are in control of your journey and information is power. Dr. Greene will answer all your questions and provide additional information and references for you to explore.
During treatment, were you treated like a number or a human with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Greene was welcoming and friendly from the very beginning. He seemed excited to work with us and help us grow a family. He remembered little details about our lives which is impressive with the amount of patients he has. He also was very calm and let us ask as many questions as we wanted to throughout the process. He is always there with a big smile and words of encouragement.
Describe the protocols Robert Greene used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
We did an IUI with Letrozle. This cycle failed. We proceeded with an antagonist IVF cycle in 1 month later. We were diagnosed as “unexplained” and did not have any reason to suspect I would be a poor responder. We started with 1 vial menopur and 150 gonal f per day. After 4 days this was increased to 3 menopur and 150 gonal f. We retrieved 11 eggs, 9 mature and ended with 1 pgs tested embryo. We went immediately into a second cycle with testosterone gel and bcp, 2 menopur, 225 gonal f and .8 HGH per day. We had a much better response and retrieved 13 eggs, 11 mature and 2 pgs tested embryos. After the first cycle they saw poor egg quality and poor sperm quality. We are waiting to schedule our FET.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Lindsay Dole)
My IVF nurse, Lindsay, was wonderful. She was always very warm and friendly. She responded quickly to my emails and calls and even helped me with finding some donated medication to help when my pharmacy didn’t ship my medication on time. She saved me! She also helped us when we were highly stressed over doing a second cycle or not. She was patient and understanding. I can’t thank her enough!
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
I would highly recommend Conceptions to anyone looking for a fertility clinic. They are all professional, caring and efficient. With multiple clinics throughout the Denver area, appointments are easy! I could visit the location closest to me for daily appointments which was a huge help when balancing IVF and a full time job. They also have the highest live birth rates in the country and their on site lab is state of the art. I’m very happy with our experience so far.
Describe the costs associated with your care under Robert Greene at RMA of Colorado - Conceptions Reproductive Associates.
Self pay is about $16k excluding medications. My medication was between $3,000-$4,000 per IVF cycle.
Describe Robert Greene's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Conceptions highly recommends pgs testing and transferring a single embryo for most patients.
10
Doctor
Robert Greene
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Lafayette
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5