RMA of Colorado - Conceptions Reproductive Associates

6 doctors work here

Rated 7.8
Strongly recommend: 60%Neutral: 16%Don't recommend: 25%7.8
60% strongly recommend
189 reviews
Operations
8.5
8.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.5
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.6
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8
8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.2
7.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,315
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Denver
4500 E. 9th Ave #630
Denver, CO 80220
Lafayette
300 Exempla Circle #370
Lafayette, CO 80026
Littleton
271 W County Line Rd
Littleton, CO 80129
Lone Tree
10107 RidgeGate Parkway #300
Lone Tree, CO 80124
Show 2 more

189 patient reviews

2015, Successful
NPS
10
NPS
10
Age 36
1 Fertility Medications
PCOS
Latinx
Income $500K
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From the minute I walked in he made me feel comfortable. They did every test they could to figure out I couldn't get pregnant. Then I had my surgery to remove A polyp in my uterus. I was so scared but when he came in the room all my fears were gone. And I was pregnant two weeks later with my beautiful almost three old. I cried when I left them to go to my obgyn
[Conceptions Reproductive Associates- Lafayette is] Very clean and organized. They give you all the information with no confusion. I love the layfette office. Melissa at the front desk is amazing they would always let me know what my insurance covered and what I have to pay out of pocket.... I went in they did many test to determine if my tubes were blocked they did find I had pcos. When doing a test they found a polyp blocking my tubes I had them removed and got pregnant right away
How was your experience with Ryan Riggs at RMA of Colorado - Conceptions Reproductive Associates?
From the minute I walked in he made me feel comfortable. They did every test they could to figure out I couldn't get pregnant. Then I had my surgery to remove A polyp in my uterus. I was so scared but when he came in the room all my fears were gone. And I was pregnant two weeks later with my beautiful almost three old. I cried when I left them to go to my obgyn
What's one piece of advice would you give a prospective patient of Ryan Riggs at RMA of Colorado - Conceptions Reproductive Associates?
Know what you want from them
During treatment, were you treated like a number or a human with Ryan Riggs at RMA of Colorado - Conceptions Reproductive Associates?
He made me feel like he would do anything to get me a baby
Describe the protocols Ryan Riggs used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I went in they did many test to determine if my tubes were blocked they did find I had pcos. When doing a test they found a polyp blocking my tubes I had them removed and got pregnant right away
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Calis)
Very informative and helpful. Never made me feel uncomfortable or wierd about anything
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Very clean and organized. They give you all the information with no confusion. I love the layfette office. Melissa at the front desk is amazing they would always let me know what my insurance covered and what I have to pay out of pocket.
Describe the costs associated with your care under Ryan Riggs at RMA of Colorado - Conceptions Reproductive Associates.
Less than 1,000
10
Doctor
Ryan Riggs
NPS
Humanity
5 of 5
Communication
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Lafayette
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
10
NPS
10
Age 27 - 30
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bush did a great job of explaining all of our options up front. He told us what he recommended but that we didn’t have to do what he recommended in the order he recommended it. He let us choose which route would be best for ourselves emotionally and financially. He answered all of my questions during our consultation appointment. We felt like he genuinely wanted us to get our baby.
[Conceptions Reproductive Associates] Strengths: easy to contact, easy to get an appointment, very accommodating for working schedules, super friendly and compassionate nursing staff, very knowledgeable embryologists, really helpful IVF class that got us ready to dive into IVF. Weaknesses: honestly the only weakness I can come up with would be Dr. Bush’s blunt and clinical nature-I can see how that would be off putting to some people. We were successful on our first round of IVF, which I know isn’t always the case, so we were overly thrilled with our experience.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush was prompt and efficient. When we first met with Dr. Bush we had already gone through 3.5 years of trying on our own and a year of Clomid and other measures with my OBGYN. Dr. Bush reviewed all of our screenings and tests before our initial consultation so we felt like our time wasn’t wasted. He was very clinical and frankly quite blunt but we actually appreciated that approach. We weren’t looking for someone to beat around the bush at this point. Dr. Bush was very confident that despite a diagnosis of unexplained infertility he would get us a baby of our own. He was very proud of his clinic. The initial impression definitely came off a touch cocky, honestly. But we were glad to know we were with a doctor who was very confident in his practice. In our consultation appointment, I came with a full list of questions and he actually took the page from me and went down and specifically answered every single question. We felt very confident in his ability to treat our case. We felt like he genuinely wanted us to be successful.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Don’t be turned off by his clinical nature. Despite a blunt delivery, he truly cares about his patients’ success.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush did a great job of explaining all of our options up front. He told us what he recommended but that we didn’t have to do what he recommended in the order he recommended it. He let us choose which route would be best for ourselves emotionally and financially. He answered all of my questions during our consultation appointment. We felt like he genuinely wanted us to get our baby.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Dr. Bush recommended going straight to IVF. Due to insurance and financial matters, we opted to try IUI first. We did three rounds of IUI. I honestly don’t remember our IUI procedure other than doing a trigger shot 24 hours before the IUI. We moved on to IVF after 3 unsuccessful IUIs. IVF protocol started with birth control. Due to my chronic hypertension, I can’t birth control pills so I requested an alternative option. I was able to use NuvaRing instead of the pill prior to egg retrieval and transfer. I did 9 days of stimulation prior to egg retrieval. I took Menopur, Omnitrope, and Gonal-F every day. I was also taking synthroid and vitamin because some test results showed I had low thyroid and vitamin d levels. I took a trigger shot before egg retrieval. They retrieved 18 eggs, 10 were mature, and 5 were successfully fertilized using ICSI. By day 5 only 3 were ready for freezing. We did PGT-A testing and 2 came back normal. After retrieval I had a trial embryo transfer and hysteroscopy. The TET went very well but the hysteroscopy showed that I had several uterine polyps that would have to be removed before transfer. I chose to have this done with my OBGYN because of insurance/financial reasons. After polyps were removed we were cleared for transfer. Then COVID-19 happened and our clinic was forced to shut down which canceled our transfer. We were able to get rescheduled 2 months later when the clinic reopened. I did a normal transfer protocol plus omnitrope. I asked about intralipid infusions but Dr. Bush said he didn’t think it was necessary. I heeded his recommendation here and we did not do the infusions. I did do acupuncture for three weeks leading up to transfer, immediately before and after transfer and for three weeks following transfer. Our embryo went through thawing and assisted hatching before transfer. Our transfer was successful and I gave birth to our healthy baby boy in February 2021!
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Veronica (IVF) and Jessica (Transfer))
I can’t sing enough praises for Veronica and Jessica and the other nursing staff at Conceptions. Veronica and Jessica both were exceptional communicators. They answered my millions of emails promptly and with compassion. Veronica and explained all of the medications and when to take them very well. Jessica even showed us exactly where to do the PIO shots. The phlebotomist at the Lone Tree location was so sweet and I felt like she was as invested in this journey as I was. The phlebotomist at the Littleton location could be a little chatty and sometimes shared too much. Veronica and Jessica are on our favorite people list.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Strengths: easy to contact, easy to get an appointment, very accommodating for working schedules, super friendly and compassionate nursing staff, very knowledgeable embryologists, really helpful IVF class that got us ready to dive into IVF. Weaknesses: honestly the only weakness I can come up with would be Dr. Bush’s blunt and clinical nature-I can see how that would be off putting to some people. We were successful on our first round of IVF, which I know isn’t always the case, so we were overly thrilled with our experience.
Describe your experience with your monitoring appointments at RMA of Colorado - Conceptions Reproductive Associates.
I was able to make all of my monitoring appointments at the beginning of our egg retrieval calendar. All of the monitoring appointments had to be in the morning and I was able to get them scheduled before work which was helpful. I was in and out within 15 minutes and the ultrasound tech and phlebotomist were the sweetest!
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
Initial consultation: $450 Three IUI procedures: $3,600 One round of IVF cash pay: $17,388.50 This included monitoring, egg retrieval, ICSI fertilization, freezing, thawing, assisted hatching, and first transfer. IVF coordination of care: $986.50 Anesthesia for egg retrieval: $400 IVF meds: $4,122 PHT-A testing: $1,500 Transfer meds: $1,353.54 Polyp removal surgery: $200 I don’t remember costs of acupuncture but I think it was around $2,000 for all sessions.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
We agreed with Dr. Bush’s recommendation of transferring one embryo because he and his team showed pretty convincingly how their high rate of pregnancy could lead to a high rate of multiples. And we definitely were not trying for multiples.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
Because of my chronic hypertension, I cannot take birth control pills. I had to ask for another birth control option.
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
10
Age 33 - 34
1 IVF
Tubal Blockage
European
Income $200K - $499K
3rd of 3 Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. O strongly believes in a single transfer. She is open to a 2-embryo transfer in my case now with so many failed attempts, but still STRONGLY prefers a single transfer approach...She is very straight-forward and to-the-point. She is up on her research, able to cite the latest studies when giving her plan for the best course of action. She’s not warm and fuzzy though, at all. When I had a miscarriage she didn’t call or email to reach out, we didn’t hear anything from her until our follow-up almost a month later. I appreciate her honesty, but in the world of infertility a little compassion goes a long ways
A full IVF cycle [at Conceptions Reproductive Associates] including all lab work, ultrasounds, retrieval, embryo testing, and 1 frozen transfer was around $19,000...19 eggs were retrieved, 16 fertilized, 11 made it to day 5 for PGS testing and freeze...You are assigned a nurse at the beginning during any preliminary testing and for paperwork. When that’s all completed and you’re ready for an IVF cycle, you are assigned a nurse who is in charge of all communication and questions for your cycle. Then you are assigned a nurse who only does frozen embryo transfers who handles all your scheduling and questions and communication during that step. Conceptions has their nursing staff well-allocated and stream-lined for a great experience
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Dr. O is highly skilled and extremely knowledgeable. She is very straight-forward and to-the-point. She is up on her research, able to cite the latest studies when giving her plan for the best course of action. She’s not warm and fuzzy though, at all. When I had a miscarriage she didn’t call or email to reach out, we didn’t hear anything from her until our follow-up almost a month later. I appreciate her honesty, but in the world of infertility a little compassion goes a long ways. I don’t think she’s mean or rude, nothing like that, but she just feels cold.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
She’s from New York. She has the brusque abruptness that I’ve heard New Yorkers often have lol. She’s a great doctor though, knows her stuff and gets things done efficiently.
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Dr. O doesn’t know specifics about me until the start of our appt when she’s going through her notes. I know she sees a ton of patients, so I don’t expect her to remember personal things of course, but it would help me to feel less like another number
Describe the protocols Althea O'Shaughnessy used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
During the IVF cycle, I had an antagonist protocol with omnitrope. I did 1 vial menopur and 300 gonal-f pretty consistently. I had a lab draw and ultrasound on days 2 and 6, then daily on cycle days 7-13. 19 eggs were retrieved, 16 fertilized, 11 made it to day 5 for PGS testing and freeze, 8 embryos passed the testing. Dr. O saw on hysteeosalpingogram that my tubes were hyrdrosalpinxed and they were removed, then I had a frozen embryo transfer 2 months later. It resulted in a negative pregnancy test. We had another transfer a couple months later that was positive, and I miscarried at 6 weeks for unknown reason. Repeated hysteroscopy and some blood work, and ready to try another transfer in 2 months
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika Peksens for IVF, Jessica Rico for frozen transfers)
The nursing staff at Conceptions is amazing. You are assigned a nurse at the beginning during any preliminary testing and for paperwork. When that’s all completed and you’re ready for an IVF cycle, you are assigned a nurse who is in charge of all communication and questions for your cycle. Then you are assigned a nurse who only does frozen embryo transfers who handles all your scheduling and questions and communication during that step. Conceptions has their nursing staff well-allocated and stream-lined for a great experience
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
This clinic is very success-driven. They follow the latest research, and they are involved in outreach and advocating for fertility. They are very organized, friendly, and welcoming. The offices and waiting areas feel very comfortable and supportive. You really feel like you are at the best clinic in the country the whole time, from start to finish
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
A full IVF cycle including all lab work, ultrasounds, retrieval, embryo testing, and 1 frozen transfer was around $19,000. Each subsequent frozen transfer is $5,000
Describe Althea O'Shaughnessy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Dr. O strongly believes in a single transfer. She is open to a 2-embryo transfer in my case now with so many failed attempts, but still STRONGLY prefers a single transfer approach
7
Doctor
Althea O'Shaughnessy
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
10
NPS
10
Age 33 - 35
3 IUI
1 IVF
PCOS
Poor Egg Quality
Tubal Blockage
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr.Greene was approachable and understanding throughout all of our treatments. After our egg retrieval none made it past day 2 and I felt like he was able to share that disappointment with us...also able to talk about next steps without making it intimidating while honoring what we had just been through and the failure we experienced...explains why he is changing protocol and is able to discuss what did not work after a failed cycle.
[Conceptions Reproductive Associates] did a really great job with scheduling and remaining flexible. I was able to go to 3 different locations...They would schedule me for labs and ultrasounds at whatever location was most convenient for me and this was incredibly important given the number of appointments we had. The people in the labs were great...all of the nurses are helpful, compassionate and communicative. I felt like they took time to really talk to me and put me at ease throughout my treatments.
How was your experience with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr.Greene made my husband and I feel very comfortable. He is warm and thorough while remaining open about what outcomes could potentially be. He also explains why he is changing protocol and is able to discuss what did not work after a failed cycle. We both really appreciated the way that he approached our failed IVF cycle and he was able to talk about it and share the disappointment with us while remaining hopeful.
What's one piece of advice would you give a prospective patient of Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Greene is very knowledgeable and approachable. He will answer any questions and is always available via email.
During treatment, were you treated like a number or a human with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr.Greene was approachable and understanding throughout all of our treatments. After our egg retrieval none made it past day 2 and I felt like he was able to share that disappointment with us. He also approached the situation delicately and directly which we appreciated. I felt like he was also able to talk about next steps without making it intimidating while honoring what we had just been through and the failure we experienced.
Describe the protocols Robert Greene used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I have PCOS and prior to egg retrieval my Menopur to encourage egg growth as we were hoping for them to develop more and were nearing 2 weeks on medications. We ended up going in for retrieval shortly thereafter because he did not want me to have OHSS. I felt like he really monitored me progression to keep me healthy while getting the best results. I was also taking Cetrotide to prevent ovulation.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Veronica )
Veronica and all of the nurses are helpful, compassionate and communicative. I felt like they took time to really talk to me and put me at ease throughout my treatments.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
I felt like they did a really great job with scheduling and remaining flexible. I was able to go to 3 different locations which was very convenient for me and they were completely supportive. I did this because my doctor is in Lafayette but my job is in Denver and it was easier for me to go to the Denver location for treatments. They would schedule me for labs and ultrasounds at whatever location was most convenient for me and this was incredibly important given the number of appointments we had. The people in the labs were great and so were the nurse. I have nothing but positive things to say.
Describe the costs associated with your care under Robert Greene at RMA of Colorado - Conceptions Reproductive Associates.
For IVF with genetic testing and more that 10 eggs retrieved we payed around $26,000. We did not transfer any embryos as the eggs fertilized but did not make it past day 2 due to an egg quality issue.
Describe Robert Greene's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Dr.Greene prefers to transfer one embryo but is open to transferring two depending on the situation. He is not willing to transfer more than two due to health risks.
10
Doctor
Robert Greene
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 31 - 32
2 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Business Executive
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We initially chose [Dr. Natalia Grindler] based on her nutritional and environmental approach to infertility...shared numerous articles and research on diet and lifestyle recommendations that made the whole process a little easier to swallow. While we only physically saw Dr. Grindler a handful of times over the course of our treatment, each visit she came prepared with all lab results and a plan of action for moving forward....
[Conceptions Reproductive Associates] uses a three phase treatment cycle for IVF and requires you and your partner take an IVF class prior to retrieval...uses ICSI for the insemination technique and freezes all viable embryos...Round of IUI: Around $600 IVF with Chromosome Assessment: $18,375 Medication for Stimulation for Egg Retrieval: $4,740.15 Anesthesia for Egg Retrieval: $400 Medication for Transfer: TBD (Anticipating $2,260)
How was your experience with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
We initially chose Dr. Grindler based on her nutritional and environmental approach to infertility. As I imagine it is with every couple, it was a hard struggle to accept infertility was our reality. As someone who doesn’t even like to take Advil, I was facing a battle against my values knowing I would have many rounds of medications and injections. Dr. Grindler shared numerous articles and research on diet and lifestyle recommendations that made the whole process a little easier to swallow. While we only physically saw Dr. Grindler a handful of times over the course of our treatment, each visit she came prepared with all lab results and a plan of action for moving forward. She explained in detail our results and was readily available for any questions we may have. We were diagnosed with mild diminished ovarian reserve and a slight male factor, Dr. Grindler recommended IVF as our best course of action however, respected that we wanted to try IUI before taking the plunge into the scary and overwhelming world of IVF. While our two rounds of IUI were unsuccessful, Dr. Grindler treated us with the upmost care and respect and never made us feel that our chosen path to treatment was wasteful. While I communicated with nurses daily, I knew Dr. Grindler’s expertise and extensive knowledge was at the backbone of our treatment and played a high role in our successful egg retrieval.
What's one piece of advice would you give a prospective patient of Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Put your trust in their hands - Conceptions is highly regarded and has the best live birth rates in the country. Their facility, practice and doctors are ahead of the game, paving the path to success.
During treatment, were you treated like a number or a human with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Grindler has such a kind heart and warm smile, from the moment we met with her for our initial consultation, we felt like we were in caring hands. Dr. Grindler explained the full process right from the start and mapped out all of our options for us, giving her best recommendation but also respecting our choices along the way.
Describe the protocols Natalia Grob used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Prior to starting treatment, various diagnostic testing is preformed to ensure the best course of treatment: Pap Smear, Ovarian Reserve Testing, Vitamin D, Thryoid, Infectious Disease, HSG and Semen Analysis. We were assigned the Antagonist protocol, Conceptions uses a three phase treatment cycle for IVF and requires you and your partner take an IVF class prior to retrieval. Here they explain the full IVF process and show you how to administer medication. This class was SO helpful and relived a lot of anxiety I had for administering injections. My overall experience was so much better than I expected – I had truly expected the worse out of IVF however, I the class helped me to overcome my fear of administering injections, I ended up giving myself all shots with the exception of the Trigger. I even found that the egg retrieval wasn’t as painful as I had expected, recovery was quick and I was back to work the next day. We had a great outcome, we started with 26 eggs being retrieved, 16 of which fertilized. We ended up sending 8 embryos off for genetic testing, 5 of which came back as viable embryos to transfer. Phase 1 is IVF Stimulation and Embryo Development. During this phase, I was placed on birth control for a couple weeks followed by 1.5 weeks of twice daily home injections and daily blood and ultrasound visits. I had two trigger shots once my ovaries had reached their peak in stimulation and egg retrieval followed. Conceptions uses ICSI for the insemination technique and freezes all viable embryos. Their You’ll learn the number of eggs retrieved the same day of your retrieval, their Embryology Lab calls you the next morning with the number that fertilized overnight and a second phone call a few days later confirming how many embryos developed. Embryos are then sent off for genetic testing, which takes about two weeks to get results back. Phase 2 they call the “Wash Month”, which allows hormone levels to return back to normal and ovaries to recover from stimulation. I was placed back on birth control for a few weeks and had three uterine procedures: Hysteroscopy (this I found to be the most painful of everything related to IVF), Trial Embryo Transfer and Doppler Ultrasound (all done on the same visit). This phase is where you’ll learn the genetic screening results confirming the final number of viable embryos, if you had testing preformed. Phase 3 is the Frozen Embryo Transfer, which takes 6-8 weeks. I’m currently at this stage, which unfortunately got put on hold due to COVID-19.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Lindsay Dole)
The Nursing Team at Conceptions is extremely friendly, always have smiles on their faces and some even greet me by name. Communication is always timely and detailed and if a call was missed on my end, they ensured to follow up until they received confirmation that I had received instructions on dosage and timing. They were readily available for any questions we had and showed extreme patience and care.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Conceptions was our third fertility clinic, while it took some frustrations, wasted money and most importantly time to find this clinic, we couldn't be happier to put our trust in Conceptions team. Conceptions is highly regarded and has the best live birth rates in the country. Their facility, practice, doctors and nursing staff are ahead of the game, paving the path to success. We hope and have confidence that we will become a number in their success rates.
Describe the costs associated with your care under Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates.
Round of IUI: Around $600 IVF with Chromosome Assessment: $18,375 Medication for Stimulation for Egg Retrieval: $4,740.15 Anesthesia for Egg Retrieval: $400 Medication for Transfer: TBD (Anticipating $2,260)
Describe Natalia Grob's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Conceptions recommends transferring one embryo at a time for the best outcome as well as the health and safety of the baby and mother. However, they do not prohibit multiple embryo transfers if that is what the patient prefers. They explain the risks involved with transferring multiple embryos and that there is a chance for the embryos to divide resulting in triplets or even quadruplets.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
While going through daily blood and ultrasounds for Phase 1 of IVF Stimulation, I had testing done at their Denver Rose office as it was in close proximity to my work. My nurse had scheduled and confirmed all my appointments with me however, the appointments to have my blood drawn each day did not transfer over to the Denver Rose location. While I knew that I needed blood drawn every day, some patients may have just trusted what the front desk had on their calendar. This also caused a delay in their schedules as they didn't have me scheduled and had to build in time while I was there. I'm a bit of a perfectionist, and for good reason - while reviewing medication orders at our IVF class, I realized that the names of the trigger shots they were discussing were not listed on my prescription list. Luckily I had caught the mistake and had time to get the shot mailed to me. However, that mistake could have been drastic if it wasn't noticed as the trigger shot is the most important and timely shot of them all.
10
Doctor
Natalia Grob
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2012 - 2018, Successful
NPS
10
NPS
10
Age 29 - 35
2 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Teacher
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Know that you are in for an in depth conversation [with Dr. Mark Bush], very specific to your body and it's needs. Come with knowledge of the process and common IVF acronyms. It will help expedite the consultation and provide opportunity for you to ask questions...After being diagnosed with ashermans and having multiple surgeries to resect the scar tissue, I was on hormone therapy using estradiol 2 mg pills twice a day and del estrogen injections to rebuild the lining. We tried a couple different protocols, using Viagra or Cialis with pentoxy to help encourage uterine lining growth. The final successful cycle involved Viagra, estradiol 2mg, pentoxy, del estrogen and HCG (new study released Dec 2017). I used acupuncture during all if my treatments and it was an integral part of our success and highly recommended by Dr. Bush.
They [the nurses at Conceptions] supported me through happy days and sad. Whether they we're greeting me in passing, drawing my blood, explaining test results, reviewing medication, or grieving with me, they all provided perfect care...In seven years, one egg retrieval, four transfers and four surgeries, and lots of medication, we spent around $50,000. All things considered, very reasonable...The Littleton office feels like my home since I spent so many years there. Parking is close. Elevators are available when walking the stairs wasn't recommended. Easy access to blood draw area and waiting room always had something for me or my son (first IVF baby of ours) to do.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He was straight forward, yet took the time to explain all the ins and outs, acronyms, processes, possibilities with us. He knows his areas of strength and has intelligently filled his team with people who can support patients in other ways. He isn't just after the nest numbers (though his numbers are very good) because he sincerely wants the best for his patients. He is very good at what he does and is able to tackle tough situations and conversations with ease.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Be ready. Know that you are in for an in depth conversation, very specific to your body and it's needs. Come with knowledge of the process and common IVF acronyms. It will help expedite the consultation and provide opportunity for you to ask questions.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He was ready to fight for me to get the best care I could get. His protocol was personalized to my unique needs.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Tried IUI with estradiol, letrozole and luteal HCG because we hadn't tried IUI yet and infertility was unexplained. When that didn't work (twice), we began egg retrieval stimulation using follistem, menopur and saizen (saizen due to suspected poor egg quality). We froze all embryos for PGD since we didn't know why I couldn't get pregnant, nor why I miscarried. Around retrieval time, I also took doxycycline, nexium and a novarel trigger. The trigger was a half dose due to my high estradiol results. I needed ganirilex injections as I was very close to ovarian hyperstimulation. The next month, I started birth control pills to calm my own hormones and allow doc to control them with meds. For the transfer, I was on lupron, estradiol, and progesterone in oil with medrol right around transfer. After being diagnosed with ashermans and having multiple surgeries to resect the scar tissue, I was on hormone therapy using estradiol 2 mg pills twice a day and del estrogen injections to rebuild the lining. We tried a couple different protocols, using Viagra or Cialis with pentoxy to help encourage uterine lining growth. The final successful cycle involved Viagra, estradiol 2mg, pentoxy, del estrogen and HCG (new study released Dec 2017). I used acupuncture during all if my treatments and it was an integral part of our success and highly recommended by Dr. Bush.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Tanya Sarver)
So amazing. They supported me through happy days and sad. Whether they we're greeting me in passing, drawing my blood, explaining test results, reviewing medication, or grieving with me, they all provided perfect care.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
This clinic is amazing. The Littleton office feels like my home since I spent so many years there. Parking is close. Elevators are available when walking the stairs wasn't recommended. Easy access to blood draw area and waiting room always had something for me or my son (first IVF baby of ours) to do.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
In seven years, one egg retrieval, four transfers and four surgeries, and lots of medication, we spent around $50,000. All things considered, very reasonable.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
He was open to our decision but encouraged us to transfer one at a time when we asked him what he would do if he were in our position.
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Consult
NPS
10
NPS
10
Age 41
Poor Egg Quality
East Asian
Income $50K - $99K
Consultant
1st of 3 Docs
IVF With Other Docs
6 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Mark Bush] was very helpful and encouraging. Honest approach and matching to patients real life needs without pushing hai own opinions. I was going through divorce and I needed to save my eggs, and he listened to my needs and goals without judging me...Dr.Bush was able to understand what I’m going through and accepted my choice which was to “save my eggs first before I reach 41 years old”. Women should have right to make decision by themselves. I have only one ovary, so it made sense for me to do egg freezing and get as many eggs out as possible instead of doing whole IVF cycle with just one or two eggs.
This clinic [Conceptions Reproductive Associates] has great team work and collaborating very well with each other! Every one is well trained and provided excellent service! I felt like I’m on good hands, and I could enjoy the process because I trust the staff! Staff is very supportive and they would answer every question with so much patience unlike the mean staff of CRM...The staff was excellent! They knew exactly what they are doing! Especially nurse Erica was so good in communicating with me through email and planning early so I could prepare well.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He was very helpful and encouraging. Honest approach and matching to patients real life needs without pushing hai own opinions. I was going through divorce and I needed to save my eggs, and he listened to my needs and goals without judging me unlike CRM Dr.Sarah Barton who said I have low quality eggs in front of my husband and who was going through depression which made the situation even worse. Fertility doctors please don’t do that! Please treat patient as human not as money! Dr.Bush was able to understand what I’m going through and accepted my choice which was to “save my eggs first before I reach 41 years old”. Women should have right to make decision by themselves. I have only one ovary, so it made sense for me to do egg freezing and get as many eggs out as possible instead of doing whole IVF cycle with just one or two eggs.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Do your homework first, be well prepared. Ask Dr.Bush the options you have. Take some time to reconsider the options, and make the choice that you agree with!
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He was very honest, and listened to my needs.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I could tell every cycle they were using different strategies and really monitoring the follicles growth. They were manipulating the growth of my follicles by increasing and decreasing the injections unlike Dr.Sarah Barton from CRM who never cared to even manipulate my doses and give me the same dosage of injections until the end.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erica )
The staff was excellent! They knew exactly what they are doing! Especially nurse Erica was so good in communicating with me through email and planning early so I could prepare well.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
This clinic has great team work and collaborating very well with each other! Every one is well trained and provided excellent service! I felt like I’m on good hands, and I could enjoy the process because I trust the staff! Staff is very supportive and they would answer every question with so much patience unlike the mean staff of CRM!
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
It was costly, but they never canceled the cycle due to delayed payment. We had great trust developed and I did 6 egg freezing cycles in a row. Sometimes paperwork were not fast enough but still nobody stopped me and choose to trust that I will pay.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
I don’t have experience on this procedure yet.
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
4
NPS
5
Age 40 - 41
2 Egg Freezing
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Black or African-American
Income $200K - $499K
Business Executive
2nd of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
2 Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Mark Bush's] Strengths: Transfer skills and monitoring Weaknesses: Everything else. Zero flexibility to your needs, he is not willing to try different protocols, accept embryos from any other facility you may transfer from, take a closer look or customize to you -the problem is going to be “you”- it’s never going to be anything else...If you’re looking for a doctor who will fight hard and have a “whatever it takes” attitude to be flexible to regiments/protocols for you, he is not it. One size fits all for Dr Bush,
[Conceptions Reproductive Associates] Strengths - You will get in and out of apointments quickly, billing wasn’t a headache, polite front desk, blood draws and ultrasounds Weaknesses- overall lack of compassion and testing you humanly. When my transfer failed, I heard nothing from the doctor and they just nonchalantly tried to schedule me to speak to the doctor 30 days out...Communication from my main two nurses was often arrogant, and lacked compassion
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
If you’re looking for a doctor who will fight hard and have a “whatever it takes” attitude to be flexible to regiments/protocols for you, he is not it. One size fits all for Dr Bush, he is skilled, and will give it a try as long as you don’t hurt the clinics numbers . If you require customization beyond the basics that should get you pregnant- you won’t get it from him. From my very first consultation with him, I was discouraged but moved forward because of the clinic’s track record (which I now am a bit unsure about because they do not report to SARTS).. I told myself his blunt communication was honesty, and even though the consultation me feeling discouraged I told myself compared to to other consultations that I had with other doctors who had been more encouraging perhaps he was the real deal for not trying to “sell” to me. What I didn’t realize is he was really just showing me from the very beginning that his true focus is who might fit in the clinics successful statistics or not. I wish I would have listened to my intuition in my first consultation which was bleak and had the tone of “why havent you had success” instead of “we’re going to do what is needed to help you”. He had me do a work up to see if he would even “accept” me. After the consultation, I was only able to communicate with him directly two more times on transfer days. I emailed him once and got a response from his nurse that he communicates through them only. Strengths: Transfer skills and monitoring Weaknesses: Everything else. Zero flexibility to your needs, he is not willing to try different protocols, accept embryos from any other facility you may transfer from, take a closer look or customize to you -the problem is going to be “you”- it’s never going to be anything else. Bottom line- He has a well ran machine and formula I’ll give him that - but if you don’t fit his set formula he will just tell you that quote unquote: “you just fit in the percentage that’s not successful” at their clinic and emphasize their clinic numbers that ARE successful. Which will make you feel more horrible as a failure. Emphasizing clinic success rates as an answer at the time of someone’s failure and need to know what they can do to be successful is inconsiderate and arrogant. It was a VERY low point for me. I read he did this in others reviews and it should have been another red flag to me. But I hoped I would be on the other side of his clinic’s questionable statistics to not have to deal with that. I can’t emphasize enough that he only cares about the clinic’s numbers. If you fit the formula, he can bring you success. **If you need customization to get success - he will not be willing to customize for you.** With this doctor you either fit in his preset formula…. or you don’t. That’s it.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Take a look at other reviews and see that there are stark differences in initial consultations. Some will say how positive he was and reassuring that he could help him. Others like mine are the complete opposite. If you don’t get a decent positive tone of wanting to help you in your consultation- run. Don’t take it as honesty and move forward like I did. Because what that tone is telling you - is that he doesn’t think you may fit into their set formula of protocols and ideal patient candidates. And if you don’t fit, he is not going to be flexible or customize anything for you- so you’re wasting your time. Stop and find another doctor at that point.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Communication was overall bland, arrogant and lacked compassion. I wasn’t able to communicate with the doctor except by delivering a message through the nurse and at transfer.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I did two rounds and protocols were pretty much the same regardless of results. Rationale was never given for the protocols. We got 1 embryo from the first round and 0 embryos from the second round before I moved forward to donor eggs.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Kristine and Charly )
Communication from my main two nurses was often arrogant, and lacked compassion. They did respond quickly for the most part by email. For the office staff, people were friendly. I don’t recommend seeing this office for out of town patients, appointments sometimes changed considerably making it difficult to plan and travel. They were sometimes even moved around the day of my travel or day of my appointment.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Strengths - You will get in and out of apointments quickly, billing wasn’t a headache, polite front desk, blood draws and ultrasounds Weaknesses- overall lack of compassion and testing you humanly. When my transfer failed, I heard nothing from the doctor and they just nonchalantly tried to schedule me to speak to the doctor 30 days out. They had zero consideration that no one should have to wait that long to hear from a doctor after a failed transfer. I had to really advocate for myself to them, if you’ll let them - they will treat you like just another number. I also had the same first name as an office associate and got emailed details on other patients information more than once which showed a huge lack of carefulness with patient information and violates HIPAA laws. Primary nurses are just as arrogant as the doctor and overall communicate with a condescending tone, they show zero compassion and will also not try to really treat you like you’re anything but another number. They make it clear they are just a messenger and could care less about you. Scheduling is sometimes subject to change without much warning making it hard for out of town patients, for example- my appointment was moved up with just a few hours warning to meet their scheduling needs even though they knew I was an out of town patient. Luckily I had just flew in and had to rush over. I was also once switched to another office without warning, and had to pay extra Uber fees to get over there as I was from out of town and only flying in and out for the day’s appointment.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
He allowed me to transfer two pgs tested embryos in my donor egg round, which resulted in a chemical pregnancy.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Provided conflicting information
4
Doctor
Mark Bush
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
2 of 5
Adaptability
1 of 5
5
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
2020 - 2023, Unknown Success
NPS
10
NPS
10
Age 44 - 47
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $50K - $99K
Business Executive
1st of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Chiang is both kind and considerate. She is still in the process of helping us reach out baby goals...She’s been absolutely amazing & so supportive of all the hiccups in our case & the poor timing of covid. We’re close now to having our first transfer with a donor embryo...Trust her judgment & know she’s in it for you & your family...she felt a donor embryo would be the better option as we just wanted a baby, period. So now we’re in the process of the mock transfer & getting ready to start hormone therapy. We’ve already reserved our embryo & she’s just waiting for the day like us
I don’t have any weaknesses for them [Conceptions Reproductive Associates]. Communication is great, the flow of steps they’re taking is well calculated & smooth. It’s definitely a well oiled machine. They know what they’re doing. I would say to a new patient to ask any kind of questions you have to the staff because they’re so kind and will figure out an answer for you...Through the whole process every aspect/team member has been kind & so well informed.
How was your experience with Jasmine Chiang at RMA of Colorado - Conceptions Reproductive Associates?
When another clinic was unprofessional & left a feeling of “in it for the money” I found Dr Chiang. She’s been absolutely amazing & so supportive of all the hiccups in our case & the poor timing of covid. We’re close now to having our first transfer with a donor embryo.
What's one piece of advice would you give a prospective patient of Jasmine Chiang at RMA of Colorado - Conceptions Reproductive Associates?
Trust her judgment & know she’s in it for you & your family.
During treatment, were you treated like a number or a human with Jasmine Chiang at RMA of Colorado - Conceptions Reproductive Associates?
Dr Chiang is both kind and considerate. She is still in the process of helping us reach out baby goals.
Describe the protocols Jasmine Chiang used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Because of my age, I have poor egg reserves, so the option was always a donor egg regime with my husband’s sperm. Then covid hit and everything kind of fell apart. Once we were able to go back she felt a donor embryo would be the better option as we just wanted a baby, period. So now we’re in the process of the mock transfer & getting ready to start hormone therapy. We’ve already reserved our embryo & she’s just waiting for the day like us 😊
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Cori Silverman)
Through the whole process every aspect/team member has been kind & so well informed.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
I don’t have any weaknesses for them. Communication is great, the flow of steps they’re taking is well calculated & smooth. It’s definitely a well oiled machine. They know what they’re doing. I would say to a new patient to ask any kind of questions you have to the staff because they’re so kind and will figure out an answer for you.
Describe the costs associated with your care under Jasmine Chiang at RMA of Colorado - Conceptions Reproductive Associates.
$13,200 for a donor embryo transfer. Plus additional services if needed & medications.
Describe Jasmine Chiang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
The option is usually one but I would’ve preferred two as that is what he & I wanted but weren’t allowed that option.
10
Doctor
Jasmine Chiang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Successful
NPS
10
NPS
10
Age 35 - 40
8 IUI
1 IVF
Donor Sperm
Uterine Fibroids
Unexplained
European
Income $100K - $199K
1st of 2 Docs
7 IUI With Other Docs
Donor Sperm With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
We personally had a great experience with Dr Bush. He is very confident in his abilities and we had success twice over with him. You don’t have much interaction with your doctors but the interactions we did have with him were pleasant and professional and he has a good sense of humor...Do not expect to see him every appointment. Have trust in the nursing staff and don’t be afraid to advocate for yourself if you think something is wrong
The [Conceptions Reproductive Associates] clinic has high success rates. They are a business so expect to talk about to financials every visit! Always keep track of your treatment plan and ask questions if you are confused/concerned about anything...As a lesbian couple when talking to people they we all very accepting and I never felt judged. However… all of the forms are so heteronormative. Please fix that!!
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
We personally had a great experience with Dr Bush. He is very confident in his abilities and we had success twice over with him. You don’t have much interaction with your doctors but the interactions we did have with him were pleasant and professional and he has a good sense of humor.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Do not expect to see him every appointment. Have trust in the nursing staff and don’t be afraid to advocate for yourself if you think something is wrong
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr Bush was very personable during consult/transfer but that was all we interacted. His team did the work to make me feel more like a human and not just a number.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Due to my age, he had me do testosterone gel prior to starting my round of IVF. He also had me use HGH in combination with all of the other hormones in the antagonist protocol and with both transfers (second transfer was to my wife). We were able to get 3 normal embryos and after two transfers 2 healthy babies.
How competent was Mark Bush at LGBTQ+ care?
As a lesbian couple when talking to people they we all very accepting and I never felt judged. However… all of the forms are so heteronormative. Please fix that!!
Describe your experience with the nursing staff at RMA of Colorado - Conceptions Reproductive Associates.
The nursing team is busy, but they were always responsive and helpful to me and my wife. Very knowledgeable.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The clinic has high success rates. They are a business so expect to talk about to financials every visit! Always keep track of your treatment plan and ask questions if you are confused/concerned about anything.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
About 7K oop for retrieval and transfer and 2k oop for second transfer
How competent was RMA of Colorado - Conceptions Reproductive Associates at LGBTQ+ care?
They were welcoming and respectful. I mentioned the forms previously… the forms are so heteronormative. Even filling out the information for embryo testing didn’t have a place to mark that you were using donor material. So we put my wife in even though it wasn’t her genetic material.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at RMA of Colorado - Conceptions Reproductive Associates.
They had us meet with a therapist to talk about using donor material and talking about that with our children. Otherwise they handled everything with Cryogam well.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
When we were preparing for my cycle they submitted my wife’s chart to my insurance for pre-authorization. This caused my insurance to deny coverage and was concerning since my wife did not have a relationship with my insurer.
10
Doctor
Mark Bush
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
LGBTQ+ Care
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2022, Successful
NPS
10
NPS
10
Age 37 - 44
2 IVF
Unexplained
European
Income $100K - $199K
Teacher
3rd of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bush took his time and connected with us on a personal level...Dr. Bush is intelligent, kind and is truly an expert in his field...He is thorough, straight-forward and detail oriented...We are 3 for 3 with our frozen embryo transfers and have 3 amazing children that we can't imagine living without. We are about to move forward on transferring our 4th and final embryo and trust that this cycle will be as successful as the first 3...
The clinic [Conceptions Reproductive Associates] is clean, run well, organized and very welcoming. From the moment you walk in the door, you will feel comfortable. All of the staff are kind and professional...Dr. Bush has created an environment where everyone feels heard and respected. The billing department, receptionists, blood draw techs, nurses, etc. all approached me with kindness and compassion...
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
My husband and I have had nothing short of an amazing experience with Dr. Bush and his team at Conceptions. We are 3 for 3 with our frozen embryo transfers and have 3 amazing children that we can't imagine living without. We are about to move forward on transferring our 4th and final embryo and trust that this cycle will be as successful as the first 3. Dr. Bush is intelligent, kind and is truly an expert in his field. We live in Tampa, Florida and chose Conceptions in Colorado because none of the doctors we interviewed compared to Dr. Bush. He is thorough, straight-forward and detail oriented. We have zero complaints. If you choose Conceptions, you will not be disappointed.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Trust him and do what he suggests, you will not be disappointed. He is direct, but also compassionate.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush took his time and connected with us on a personal level.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika P and Tanya S)
Erika P and Tanya S were detail oriented, compassionate and knowledgeable. They were also good communicators.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The clinic is clean, run well, organized and very welcoming. From the moment you walk in the door, you will feel comfortable. All of the staff are kind and professional. I really didn't experience anything negative, nor can I point out any weaknesses. Dr. Bush has created an environment where everyone feels heard and respected. The billing department, receptionists, blood draw techs, nurses, etc. all approached me with kindness and compassion.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
We only had singles transferred. Dr. Bush was confident that a single would be successful and it was. This was important to us because we did not want multiples.
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
0
NPS
0
Age 35 - 36
1 IVF
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I think Dr O has been doing this so long she's set in her ways and probably headed towards retirement. I wouldnt recommend her...stonewalled me when I tried to go around tests I felt were unnecessary. I thought genetic testing was optional but she made it seem like she wouldnt work with us if we didnt do it.
You may get pregnant [at Conceptions Reproductive Associates], but prepare yourself for being treated like a number and concerns falling on deaf ears. I left with medical trauma and distrust of this place. When I tried to bring my concerns to those in charge they were dismissive and excused all the errors because "at least you are pregnant now." I have other embryos which I will be transferring to another clinic because the thought of going back here is untenable.
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
As stated earlier, Dr O stonewalled me when I tried to go around tests I felt were unnecessary. I thought genetic testing was optional but she made it seem like she wouldnt work with us if we didnt do it. When she required me to go for an additional consult with a maternal fetal medicine doctor she did not provide a referral just said to "find someone in my network." I wanted a referral because I did not totally understand the purpose of the consult and wanted someone they had worked with previously so they would be familiar with the request.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
I think Dr O has been doing this so long she's set in her ways and probably headed towards retirement. I wouldnt recommend her.
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
It felt pretty clear she did not remember who me or my partner were whenever we met with her. She was dismissive when I suggested we did not need to do genetic testing after I revealed to her I already knew I was a genetic carrier for cystic fibrosis but my partner was not so it would be redundant for us to pay $200 to do it again. It was often like talking to a brick wall
Describe the protocols Althea O'Shaughnessy used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I was not given specifics or explained much of anything. It felt very robotic.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Vanessa, Sara Lee, Kate )
At conceptions you get a different nurse at each stage. I had a truly terrible experience with nearly all the nurses except for my final FET nurse. Veronica, my IVF nurse, did not answer my questions, sent me the wrong information (ie which pharmacy she sent my meds to) and was very obviously using form emails she sends to all her patients without bothering to update all the relevant data points to personalize it to me. Kate, a nurse I dealt with when I called the emergency line about severe pain in my leg, did not listen to my concerns, overspoke me when I tried to explain what was happening to me and told me I was just having a negative reaction to my progesterone injections and to switch meds. I listened to her advice until I could not take the pain any longer and went to the ER it turns out I had an abscess and I was hospitalized for 3 days. When I brought up my concerns to both her and her boss, Sarah Lee, they both blamed me for not providing enough detail on the phone (I wasnt even asked questions, Kate jumped to conclusions) and how hard it is to do telemedicine, which is a great deal of the care you receive at conception's and something they do daily.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
You may get pregnant, but prepare yourself for being treated like a number and concerns falling on deaf ears. I left with medical trauma and distrust of this place. When I tried to bring my concerns to those in charge they were dismissive and excused all the errors because "at least you are pregnant now." I have other embryos which I will be transferring to another clinic because the thought of going back here is untenable.
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
23,000
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
Was billed inappropriately for visits.
0
Doctor
Althea O'Shaughnessy
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
0
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
NPS
1
NPS
6
Age 40 - 42
3 IVF
Poor Egg Quality
European
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
my experience with her [Dr. Grob] has been very disappointing in terms of feeling supported and catered to as an individual. She does not seem to like to be questioned and does not offer much information, either upfront or when directly asked...For all retrieval cycles, we used a protocol involving Menopur and Gonal-F, with Ganirelix added in and a HCG trigger with Lupron shots. Omnitrope was used as an adjuvant to hopefully help egg quality, and estradiol was employed for priming. With a high number of eggs retrieved each time, this protocol succeeded on that front, which seemed like the main objective- quality, on the other hand, did not seem to have much evidence for ways in which it could be improved
the clinic [Conceptions Reproductive Associates] seems designed to deal with the volume of patients by having the doctor be as hands-off as possible, with the nurses responsible for 95% of patient contact...Calls to the clinic's dedicated nurse line are never answered; they go to voicemail and are responded to generally within the day, but it can be frustrating to have no way to access a person directly with urgent matters...The incorrect protocol and medications were sent by my nurse on multiple occasions. Routine bloodwork was lost and had to be redone...
How was your experience with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Dr Grob seems like a smart, capable doctor who is keen on getting results and being on the forefront of this field. However, my experience with her has been very disappointing in terms of feeling supported and catered to as an individual. She does not seem to like to be questioned and does not offer much information, either upfront or when directly asked. If you are not fully prepared for a consult with everything you want to know, it is very difficult to get satisfactory answers or information afterwards via email, and you will be asked to set up another (paid) consult. As a person who struggles with anxiety and likes to know the ins and outs of what is happening to my body, I found her less-is-best approach to explaining her reasoning on protocols to be very frustrating and stressful. In my experience, it also seems like Dr Grob might err on the side of throwing the kitchen sink at this process, medication-wise. With only my age as a clear factor, my first stim protocol started at the highest level of medications (according to general consensus of information including the FertilityIQ education pages) but to Dr Grob this was what she deemed standard, and despite a retrieval of MANY eggs, her second stim protocol employed yet an even higher dosage of medications. For the FET phase, a fully-medicated protocol- with every single medication you can possibly use for it- was the only one she offered, with no indication that there was any other way to do it. My concerns about the safety/necessity/efficacy of these protocols were repeatedly dismissed in a way that unfortunately eroded some of the vital trust, adding a lot more stress to this process. There was little that she offered in our consults to make me feel as if I was getting treatment tailored to me as an individual, or using the information gleaned from all the tests and procedures to determine the best way to proceed. It feels very one-size-fits-all and with her direct, very scripted manner, it definitely does not lend itself to feeling like you are working as a team with your doctor. I have no doubt that she can generally get good results, but the way in which it is undertaken leaves me feeling like I'm a statistic she's hoping to add to her success column. If you do not need reassurance or support and are happy to place complete faith in your doctor without requiring much information, Dr Grob might be great for you. Likewise, if you are willing to do your own research, prepare thoroughly for consults, and fiercely advocate for yourself, you might also get good results working with her, albeit in a more DIY manner. If you fall somewhere in between, then you might find what is already a very emotional, stressful experience exacerbated by your own doctor.
What's one piece of advice would you give a prospective patient of Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Inform yourself on medications, protocols etc so you can fully discuss any concerns or thoughts you might have, as not much detail may be offered by Dr Grob. Be prepared to advocate for yourself if you are not feeling aligned on things- and instead of much reasoning, you may well get told the doctor version of "Because I said so".
During treatment, were you treated like a number or a human with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
In the first meeting, Dr G came across as friendly and fairly warm, if a little brief and breezy. However, subsequent communication revealed a pattern of very scripted, short responses and unwillingness to directly answer questions or go into detail at all, and a real lack of proactively offering information, to the point of frustration. We have only had a handful of consults with her, mostly via video, and absolutely none of my procedures (ultrasounds/hysteroscopies/egg retrievals etc) have been handled by her personally. This lack of contact during my time as a patient has left me feeling very unsupported and disconnected from her as "my" doctor.
Describe the protocols Natalia Grob used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
For all retrieval cycles, we used a protocol involving Menopur and Gonal-F, with Ganirelix added in and a HCG trigger with Lupron shots. Omnitrope was used as an adjuvant to hopefully help egg quality, and estradiol was employed for priming. With a high number of eggs retrieved each time, this protocol succeeded on that front, which seemed like the main objective- quality, on the other hand, did not seem to have much evidence for ways in which it could be improved, so the only change suggested was to add CoQ10 supplements (which require at least three months to have any potential effect; it would've been good, given my age factor, to have been told that at the very beginning of the process).
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates.
The nurse I was assigned for my retrieval phase started out very personable and communicative over email. However I never received any of my updates/instructions/results over the phone from her, and despite her apparently being in the office during my visits, I saw her in person on only one occasion and only after being bounced to other staff for 20min. I was always asked "who is your nurse?" when I had any questions or issues, so it seemed the clinic's system is designed to have that person handle all your stuff, but I invariably ended up being handled by another nurse in every way except via email. My nurse also very quickly became unreliable in keeping my protocols straight. I was prescribed the wrong medications and sent the wrong dosage instructions on multiple occasions, and communication seemed to have a disconnect between the doctor and the nurse. What should've been simple directions took many exhaustive emails to try to untangle and I had to be vigilant and double check any change against previous instructions- had I not done this, I would have had to cancel a cycle or carried out an incorrect one due to the nurse's errors. The other nurses I dealt with over the phone and in person for my updates/instructions etc were all quite lovely and helpful. The few occasions I had to call on the after-hours nurse for help, the person on duty was very kind and patient and made me feel supported in a way that I craved to have on the day-to-day basis!
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Conceptions certainly seems to have strong success stats that make you feel like you're in good hands, so that's a reassuring start. The office experience itself is not particularly luxe and cutting-edge but more comfortably standard, and there's certainly a lot of people coming to them for help. However, based on the experience with my doctor (other doctors there *may* be different), the clinic seems designed to deal with the volume of patients by having the doctor be as hands-off as possible, with the nurses responsible for 95% of patient contact. If your doctor having first-hand knowledge of you, your body and your case by performing ultrasounds or uterine procedures or trial transfers etc is important to you, you are likely not going to get that here. It lends a little of an ivory-tower feel, where the doctor is an untouchable figure who shows up only to dispense protocol at the start and retrieve the eggs/transfer the embryo at the end, so the nurse who is assigned to you plays a vital role in crafting your experience of this process. As mentioned previously, you are assigned a nurse, which is great in theory. However, in practice, this still oftentimes results in getting information and care from whomever is available. Calls to the clinic's dedicated nurse line are never answered; they go to voicemail and are responded to generally within the day, but it can be frustrating to have no way to access a person directly with urgent matters. The financial department will also assign someone to your case to whom you can direct billing questions and issues, but our contact left and it took a number of queries to have someone realize that and reassign us. Our contact has been friendly and helpful, but there seems to be a huge disconnect between departments and/or disarray that has led to every bill we have received being incorrect, and our insurance being billed when we are also charged for self-pay. The upshot of these issues are that while you might get top-level medical insight in a fairly well-oiled machine, you have to be prepared to be in charge of your care to ensure you are getting the correct information and the financials are billed properly.
Describe the costs associated with your care under Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates.
Our insurance included a fertility coverage with a lifetime max- this fortunately also covered medication as "pharmacy" , so these did not contribute to the lifetime max. After our max was reached- with the insurance out of pocket of $6700- we also did a cycle retrieval package rate that was around $10k. Genetic testing was additional and charged for additional embryos over a certain amount plus shipping fees, and cyro-storage for embryos is charged at around $65/month. Frozen transfer is charged as a separate entity.
Describe Natalia Grob's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Dr Grob advocates for single embryo transfer; it was presented as a given due to my age and the higher risks.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
The incorrect protocol and medications were sent by my nurse on multiple occasions. Routine bloodwork was lost and had to be redone, but I was also questioned as to whether I had actually done it in the first place (no matter how many times you get blood drawn, you really don't forget when you've been stabbed in the arm!) Prescriptions that my nurse said had been sent to the pharmacy were in fact not on several occasions, and I'd have to follow up on it.
1
Doctor
Natalia Grob
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
3 of 5
6
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
7
Age 35 - 36
3 IUI
1 IVF
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Chiang listened carefully to our infertility story. She wanted to understand the type of family we wanted to build, and what we were willing to undergo to get there. At every step, she gave patient advice and empathetic responses to our concerns...In the end, of those 16 mature eggs, 14 fertilized, but only 2 made it all the way to the embryo state via successful cell division. Of those 2, only 1 was genetically normal. So we went from worrying we had too much, to being devastated we only had once chance.
At conceptions I had a different nurse for every phase...Strength is that we got pregnant on our very first FET with this clinic...In the end, of those 16 mature eggs, 14 fertilized, but only 2 made it all the way to the embryo state via successful cell division...only 1 was genetically normal. So we went from worrying we had too much, to being devastated we only had once chance. We didn't feel like we were prepared for such a poor outcome
How was your experience with Jasmine Chiang at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Chiang is excellent and I really can't say enough good things about her. She is kind and compassionate. She listens well and makes you feel so personally cared for. She is smart, confident and practices evidence based medicine. I really appreciated how she explained studies and statistics to us.
What's one piece of advice would you give a prospective patient of Jasmine Chiang at RMA of Colorado - Conceptions Reproductive Associates?
Know what questions you want to ask because she will answer all your questions and give you valuable feedback. Know what your family building goals are and what you are willing or not willing to do to get there, because she will often ask you what you want to do/are willing to do next.
During treatment, were you treated like a number or a human with Jasmine Chiang at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Chiang listened carefully to our infertility story. She wanted to understand the type of family we wanted to build, and what we were willing to undergo to get there. At every step, she gave patient advice and empathetic responses to our concerns.
Describe the protocols Jasmine Chiang used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
For IUI we used clomid, but I had a hyper-response to this resulting in a cancelled IUI cycle when I had too many follicles. We then switched to letrozole. Overall, we did 1 IUI with clomid, 1 cancelled IUI on clomid and 2 IUIs on letrozole. For IVF we did a down-regulation on lupron followed by estrogen pills/suppositories and progesterone IM shots.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Cate Kopels )
At conceptions I had a different nurse for every phase: one primary nurse for IUI (Camille Rastrelli), on primary nurse for IVF/egg retrieval (Lindsay Dole) and one primary nurse for FET (Cate Kopels). Camille had wonderful bedside manner and was extremely compassionate, but was disorganized. For example, my medication calendar did not match the directions on the pill bottle when I got them. Lindsay was organized, but not compassionate. I found her to be pushy and impatient. I went through my hardest stage of infertility while under the care of this nurse: finding out I had polyps and having my entire FET cycle cancelled/delayed for surgery. I felt like Lindsay got annoyed when I was calling back and forth between Conceptions and my local OB trying to figure out where I could get in sooner for the surgery, whereas Dr. Chiang literally encouraged me to do my surgery with my local OB if that was more convenient for me. I felt like Dr. Chiang cared more about me than getting the money from my surgery and Lindsay only cared that my indecision/checking into all my options was causing more work for her. Lindsay would often send one sentence emails back to my paragraph long emails, usually only answering one of my maybe 3 questions and completely ignoring the rest. Cate was extremely variable. When I had first trimester bleeding, I felt like she was so compassionate. When I started getting my labs drawn locally so that I would not have to drive the 2 total hours for a 5min blood draw (which was an option offered to me by another nurse at the clinic) she seemed defensive and annoyed saying things to me like, quote "I am not privy to every conversation that you have" when I said another nurse told me I could do this as well as sending me snappy one sentence emails about how much work it was for her to track down my labs results.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Strength is that we got pregnant on our very first FET with this clinic. Another strength is that they were very responsive when we had to call the emergency RN line for a medication question. Con is that everything seems to take forever at this clinic and I think that's because a good end result is more important to them than time. You have been your own patient advocate here. There are many many appointment where you only see the phlebotomist and the US tech and leave. Maybe you get to talk to a nurse. Maybe not even your nurse or one who knows your case. My doctor was excellent so I felt well prepared here. The two times I didn't feel fully prepared was 1) when we had forms given to us with extremely serious questions like "what do you want to do with frozen embryos if your spouse dies? Can they use them with a new partner?" thrown at us with a demand for a 24hr turn around to getting the form back and 2) going into our egg retrieval. We didn't know that they would be collecting both mature and immature eggs under the chance that some might appear more mature under the microscope. We were told by the other doctor who did our retrieval as I was waking up from anesthesia that we got 24 eggs with no other contextual information. We were shocked and almost upset like "what are we going to do with 13 embryos?!" We felt like morally we wouldn't have wanted to create that many had our values and wishes been further discussed. It wasn't until our first embryology update phone call that we learned we actually only got 16 mature eggs. In the end, of those 16 mature eggs, 14 fertilized, but only 2 made it all the way to the embryo state via successful cell division. Of those 2, only 1 was genetically normal. So we went from worrying we had too much, to being devastated we only had once chance. We didn't feel like we were prepared for such a poor outcome. Now that I follow lots of fertility social media accounts, I can see that having to do more than one egg retrieval is very common in IVF. We didn't really know that going in. We ultimately chose not to cycle again and did get pregnant with our one embryo. I wonder if I had been better prepared that most women have to cycle more than once, if I would've been more willing to do it? At the time, I felt so blindsided by our poor outcome I didn't feel like I could go thru it again.
Describe the costs associated with your care under Jasmine Chiang at RMA of Colorado - Conceptions Reproductive Associates.
~$35k
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
Already explained
10
Doctor
Jasmine Chiang
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018 - 2022, Successful
NPS
10
NPS
10
Age 32 - 36
1 IVF
Unexplained
Income $50K - $99K
Consultant
1st of 4 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Greene is compassionate and has walked in my shoes with his own experiences and knew what to say and what not to say to make me feel comfortable and confident in him. When our recent transfer failed he expressed and emphasized how it was not my fault which gave me peace...He strongly advises against multiple embryo transfer because of his success and even after our very recent failed cycle with him he advised against increasing embryos...
Their [Conceptions Reproductive Associates] billing department is a little off. I had to remind them several times that I paid for our cycle and showed proof and yet they still requested payment during monitoring appointments. All other departments are very compassionate and organized!...Amanda [nurse] was incredible and was invested in our journey. She was communicated very well and always within the hour of my questions...
How was your experience with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr Greene is compassionate and has walked in my shoes with his own experiences and knew what to say and what not to say to make me feel comfortable and confident in him. When our recent transfer failed he expressed and emphasized how it was not my fault which gave me peace.
What's one piece of advice would you give a prospective patient of Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
During consults or follow ups have an agenda to follow so you make sure you cover all concerns abs questions. I am fairly comfortable with our Dr. But I always seem to freeze up during consultations and lose my voice. An agenda helped keep me on track without becoming too emotional.
During treatment, were you treated like a number or a human with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Greene would not proceed with our care until I felt 100% confident in him and trusted his care and his practice. This was not the case at our previous clinics.
Describe the protocols Robert Greene used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
• ERA, SHG, HSG , TET tests prior to transfer Protocol: • Birth control pills the cycle prior to FET - down regulation ▪︎ Lupron injections for 4 weeks – this and birth control work as my down regulation cycle. This combo will shut down (suppress) my ovaries and allows my clinic to control my cycle. ▪︎ Omnitrope injections for 10 days - we added this to my protocol with Sunny due to implantation failure in previous cycles. This drug can help your uterine receptivity become more favorable for an embryo. Essentially this is the welcome party drug for our embryo. ▪︎ Progesterone in oil injections begin 6 days prior to FET and continue through 12 weeks of pregnancy – helps prepare the lining of the uterus and helps maintain a healthy level during pregnancy ▪︎ Estrace pills vaginally twice a day – helps build the endometrium lining nice and thick ▪︎ Vivelle (a.k.a estrogen patches) 1 patch, increased to 4 patches then decreased to 2 - helps build lining ▪︎ Baby aspirin – improves blood flow to implantation site ▪︎ Intralipid Infusion 1 week prior to fet and aging at 7 weeks pregnant Next fet cycle we will repeat an shg and do a microbiome test
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Amanda Cruz)
Amanda was incredible and was invested in our journey. She was communicated very well and always within the hour of my questions.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Their billing department is a little off. I had to remind them several times that I paid for our cycle and showed proof and yet they still requested payment during monitoring appointments. All other departments are very compassionate and organized!
Describe the costs associated with your care under Robert Greene at RMA of Colorado - Conceptions Reproductive Associates.
Roughly around $40,000
Describe Robert Greene's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
He strongly advises against multiple embryo transfer because of his success and even after our very recent failed cycle with him he advised against increasing embryos
10
Doctor
Robert Greene
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021 - 2022, Successful
NPS
8
NPS
9
Age 36 - 37
1 IVF
Male Factor
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Grindler was very straightforward at our initial visit and went over our desired family size and the results I already had from diagnostic testing done by my ob/gyn...I had some problems with my trial embryo transfer and despite my bringing up my concerns, Dr. Grindler mostly brushed them off and was confident that I would not have any problems. Unfortunately my first embryo transfer had to be cancelled at the last minute (literally while I was on the procedure table) due to the same problem. After that Dr. Grindler took steps to address the issue and made sure it would not be a problem the next time around and the next embryo transfer went very smoothly and was successful.
I think the communication from Conceptions isn't always great. Especially during the diagnostic phase before beginning IVF, there were times when I wasn't sure what we were waiting on and no one would reach out to contact me. There have also been multiple instances of my nurse telling me that I need to have bloodwork when I come in for something else, but then there were no orders for bloodwork when I arrived. I think Dr. Grindler and all the nurses, phlebotomists, and other staff I encountered were great but you do need to advocate for yourself if you have questions or concerns.
How was your experience with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Grindler was very straightforward at our initial visit and went over our desired family size and the results I already had from diagnostic testing done by my ob/gyn. I had some questions before starting IVF and we were able to schedule a virtual visit with her to go over everything. I had some problems with my trial embryo transfer and despite my bringing up my concerns, Dr. Grindler mostly brushed them off and was confident that I would not have any problems. Unfortunately my first embryo transfer had to be cancelled at the last minute (literally while I was on the procedure table) due to the same problem. After that Dr. Grindler took steps to address the issue and made sure it would not be a problem the next time around and the next embryo transfer went very smoothly and was successful.
What's one piece of advice would you give a prospective patient of Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Communicate any questions or concerns you are having and if you are concerned about something make sure it is addressed. Also grab one of her cards at some point - at the end of my appointments with her she would always tell me to email her if I had any questions, but I didn't have her email address until I grabbed one of her business cards off the front desk at one of my last appointments! (Also I could have just asked her for her email address!)
During treatment, were you treated like a number or a human with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
When I first started with the egg retrieval it felt a lot like a one-size fits all plan and the communication about what all the different medications were and what they were for was not great. But Dr. Grindler and my IVF nurse (Lindsay) took the time to answer my questions. It felt similar as I started going into my embryo transfer cycle, but I think at that point I had gotten better at asking for more information when I needed it.
Describe the protocols Natalia Grob used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I think I got a version of the standard starting stimulation protocol used at Conceptions for my egg retrieval. I used injectable menopur in the mornings and gonal-f in the evenings and added in ganirelix when my follicles were getting large. I used a lupron only trigger for my egg retrieval because they were worried about OHSS. The egg retrieval was successful and we had 4 euploid embryos at the end. I did 2 (mostly) unmedicated/natural FET cycles (the first one was cancelled at the last minute). I went in for a lot of monitoring to check my lining and follicles and when I was ready to ovulate on my own I triggered with pregnyl and used progesterone suppositories. So far the second FET cycle has been successful. I will stop taking the progesterone suppositories soon, when I am 10 weeks pregnant. We graduated from Conceptions after our 9 week ultrasound showed that everything looked normal with the pregnancy so far.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Lindsay (IVF), Jessica (FET))
My IVF nurse, Lindsay, was great! I was nervous and had a lot of questions at the start and she took the time to answer them. I had trouble receiving phone calls at work and she always emailed me my medication instructions since that worked so much better for me. My FET nurse, Jessica, was also great! I had a work conflict at the start of my first FET cycle and she made sure to schedule things so that I wouldn't have to cancel anything. We did have some miscommunication about a trigger shot, and some problems with prescriptions not getting to the pharmacy ahead of time, but everything was fine in the end (and by this point I had learned to double-check everything anyway).
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
I think the communication from Conceptions isn't always great. Especially during the diagnostic phase before beginning IVF, there were times when I wasn't sure what we were waiting on and no one would reach out to contact me. There have also been multiple instances of my nurse telling me that I need to have bloodwork when I come in for something else, but then there were no orders for bloodwork when I arrived. I think Dr. Grindler and all the nurses, phlebotomists, and other staff I encountered were great but you do need to advocate for yourself if you have questions or concerns. My financial counselor, Hannah, was also great! She was always super helpful anytime I had billing questions. If you ever have a question about the cost of something or if the front desk staff said you would have a co-pay but you think they're wrong, reach out to someone from billing and they should be able to help!
Describe the costs associated with your care under Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates.
Our IVF self-pay package was $17,875 (included egg retrieval, ICSI, PGS testing of up to 5 embryos, pre-FET diagnostic testing, and 1 FET cycle). We also paid an additional $1400 for testing additional embryos. Anesthesia for the egg retrieval was $400; IVF medications were about $3600; and FET medications (for 2 unmedicated/'natural' cycles) were about $1200. The embryo storage fee at Conceptions is currently $62.50 per month.
Describe Natalia Grob's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
We preferred to transfer only one embryo. I think we were told that if we really wanted to we could convince Dr. Grindler to transfer 2 embryos.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
I had a miscommunication with my trigger shot dosage for an FET cycle (I was told 2 different dosages) that was compounded by my trigger happening on Christmas eve and there not being any instructions in my file for the on-call nurse to use to help me. It worked out in the end, but was very stressful in the moment. For another FET cycle, my nurse had not called in my methylprednisolone and valium prescriptions to my local pharmacy before I was ready to trigger (and she happened to be off on the day I was ready). But those were filled very quickly so it worked out ok. I needed another medication for a trial embryo transfer and mismatched dosages/instructions were sent in to my local pharmacy. I finally figured it out when it was taking several days to fill instead of several hours. I think Walgreen's may have been trying to contact Conceptions about the mismatch but wasn't getting through. When I pointed it out to my nurse she got it fixed and everything was ready before I needed it.
8
Doctor
Natalia Grob
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 34
1 IVF
Unexplained
European
Income $0 - $49K
Graphic Designer
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Greene took the time to explain everything, multiple times, if needed in order to give us the level of understanding we wished for...We were given the option for a multiple embryo transfer...Every thought process of ours was critical to him, even just talking out what-if scenarios that were very unlikely but needed discussed for peace of mind. In follow-up appointments, he remembered personal things about us that made us feel important, and memorable, and human
the initial IVF protocol that includes PGT-A screening, ICSI, and frozen embryo transfer (FET): is $17,875 Anesthesia: ~$400 Medications over our entire cycles probably ~$3000-5000...[the Conceptions Reproductive staff] goes above and beyond to ask questions to make you feel comfortable and that your experience is a great one...My anesthesiologist was so friendly and jovial. I've never been put under before so he explained everything so clearly and concisely about what would happen, it would feel like, what he was doing/would do
How was your experience with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Due to the Covid pandemic, 90% of all our appointments were via telehealth appointments, but he made sure they were warm and inviting and friendly. Even with a technological setback where we couldn't get volume to work, he called in on our landline to speak with us while presenting the slides on the computer. The only time we got to see him in person was during our embryo transfer which was amazing, and made us wish we could've been in the same room with him throughout the entire process. He was genuinely excited for us, took time to explain, to encourage, to include. Everything was well communicated, he made it a point to tell us what we were looking at on the screen, made sure to pause the process (where possible) so my husband could get pictures of our little embryo being shown to us, get videos of the nurse bringing the loaded catheter in, everything that would help us remember and honor our journey. Since you have to have a full bladder for the procedure, I was naturally a little uncomfortable and he cracked a joke that made us all laugh. I warned him that he was in a danger zone for making me laugh and if he kept it up, I might accidentally pee on him. He laughed even more and said that "I fully believe laughter is good for the soul. If laughing gets you this baby and gets me soaked, I'm fully willing to take that one for you!"
What's one piece of advice would you give a prospective patient of Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Ask him anything. I have a crazy good immune system and hardly ever get sick and, although I "knew" the answer, I needed his professional reassurance that it wasn't my own body working against me for the failed natural conception or IUIs. He took so much time and explained how my immune system was such a good thing in this case and went into the process of immune issues that would cause problems just so that I would have peace of mind.
During treatment, were you treated like a number or a human with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Greene took the time to explain everything, multiple times, if needed in order to give us the level of understanding we wished for. He willingly (and unasked for) tied in artificial insemination of cattle (of which my husband is well versed) into our process to draw parallels we could understand. Our previous doctor would skip over things, seemingly write us off as ignorant and not even knowing the basics of conception, and our questions unimportant, but not with Dr. Greene. Every thought process of ours was critical to him, even just talking out what-if scenarios that were very unlikely but needed discussed for peace of mind. In follow-up appointments, he remembered personal things about us that made us feel important, and memorable, and human and that we were not only patients, but friends he cared about helping.
Describe the protocols Robert Greene used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Egg retrieval: Menopur 75 units subcutaneously daily as directed (for 15 days, I think) Gonal-f RFF Inject 75- 450iu subcutaneously daily as directed (don't remember the length of time) Ganirelix Acetate 250 mcg, Inject subcutaneously daily as directed Leuprolide - Inject 4mg (0.8ml) subcutaneously at the appropriate time as directed for trigger and repeat the same dose 12 hours later Chorionic Gonadotropin (HCG), 1000- 10000iu IM as directed for trigger For the FET cycle: Birth control pills for 24 days. Active pills only, no placebo. Lupron for 27 days, 10 units. On Day 1 of the cycle: baby Aspirin (81 mg), Metformin, Vitamin D, and prenatal vitamin throughout the first 3 trimesters, stopping at the advice of my OBGYN. Pregnyl 10000 units, Inject 5000 units IM for trigger before transfer Estrace 2 mg tablet, altered between dosages and whether orally or vaginally until desired hormone level was reached Vivelle-Dot 0.1 mg patches, Applied anywhere from 2-4 patches for the first trimester per doctor's orders Progesterone in Sesame Oil 50 mg, Inject 1.5 ml intramuscular for first trimester, slowly weaning off per doctor's orders I'm sure I'm missing something, but that's as close as I can recall at the moment!
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Lindsay Dole was our egg retrieval nurse, Jessica Rico was our FET nurse)
Lindsay was amazingly caring and thoughtful. I'm a really petite person and when I first walked into the office, she took one look at me said she would write an Rx for 1" needles versus the 1.5" that are usually recommended due to my small stature. It made such an amazing difference during the PIO shots! Jessica was so kind and caring during our FET cycle. When we were confirmed pregnant and came for our 7 week appointment, she saw our names on the check in list she found out which room we were in and stopped by to congratulate us in person. The phlebotomists were so friendly and professional. Linda was an absolute gem and I loved chatting with her during my blood draws. Tammi and Shari would my usual ultrasound techs. Despite the fact they're all up in your business, they made sure to remain professional while not being cold or uncaring. They were warm and friendly and chatted with you in order to keep you informed of what you/they were seeing, etc. Due to Covid, my husband couldn't be in the room but they made sure to allow me to Facetime him and allow him to see/hear what was going on and answered any questions he had during the process. For a few questions I had concerning our embryos and their disposal or storage, embryologist, Hannah, made sure to call me personally to answer my questions and tell me in real time versus an email, their process in order to calm any fears I had. My anesthesiologist, Mr. Higgins was so friendly and jovial. I've never been put under before so he explained everything so clearly and concisely about what would happen, it would feel like, what he was doing/would do, and answered any and all questions my husband and I had. He was professional and yet still made time to get to know me -- turns out he worked in my hometown with my doctor grandfather long before I was born, as well as the doctor who delivered me!
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Highly professional yet friendly. You feel as though you get to know the staff, and they you, and you're not just a random face in a crowd but someone they are excited to see succeed. Everyone goes above and beyond to ask questions to make you feel comfortable and that your experience is a great one. We, honestly, breezed in and out of our cycles with no issues and were a seemingly "easy" case, so we didn't ever run into anything challenging during our time there.
Describe the costs associated with your care under Robert Greene at RMA of Colorado - Conceptions Reproductive Associates.
I've never kept detailed track of what cost what, but I know the initial IVF protocol that includes PGT-A screening, ICSI, and frozen embryo transfer (FET): is $17,875 Anesthesia: ~$400 Medications over our entire cycles probably ~$3000-5000 Acupuncture for transfer day - $100 Embryo storage fee: $62.50 a month When speaking with the clinic's pharmacy, they recommended a program that could potentially help with payments based on income levels and went above and beyond to do everything they could to help keep costs as low as possible.
Describe Robert Greene's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
We were given the option for a multiple embryo transfer, but we would have to "plead our case" and do a good job with logical reasonings behind why we though it would be a good option, etc. before Dr. Greene would approve it for us. We didn't wish to do more than one embryo since we didn't know how my body would respond to a pregnancy, so kind of N/A for us
10
Doctor
Robert Greene
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2021, Successful
NPS
9
NPS
10
Age 31 - 35
3 IUI
1 IVF
1 Embryo Freezing
Anovulation
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Only Doc Seen
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Bush] is direct, confident and generally not "warm and fuzzy". BUT he is brilliant and you are hiring someone to make you a parent, not become your best friend...He knew us by name, knew our story and our journey, and provided optimism and hope that kept us on the path to parenthood...PCOS diagnosis- Agonist protocol...Third transfer- addition of blood thinner, additional growth hormone, and hydroxychloroquine. Transferred two tested embryos, both stuck...
Tanya [nurse at Conceptions Reproductive Associates] was amazing and stuck with us through a long and challenging journey with lots of setbacks. Her case load was likely too large to provide the kind of constant 1:1 care that she clearly is able to do (and likes to do) and was therefore sometimes difficult to reach...But she was organized, honest, optimistic, thorough and kind...
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush, from the outset, gave us hope and optimism that parenthood could be achieved. While it took a while, he ultimately made that dream come true and we are forever indebted to him for it. We met with him a handful of times through the journey -- but were lucky enough to have his expertise for the egg retrieval and all three transfers. When faced with setbacks or disappointment, Dr. Bush welcomed us for WTF conversations and adjusted the plan to produce better results. We absolutely would recommend him to anyone wanting to achieve the ultimate goal of parenthood. Dr. Bush made it happen.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Don't be taken aback by Dr. Bush's demeanor in the meetings in his office. He is direct, confident and generally not "warm and fuzzy". BUT he is brilliant and you are hiring someone to make you a parent, not become your best friend. Once I reminded myself of that, my expectations of our interactions were adjusted and I came to appreciate his approach, confidence and care.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush did a good job of ensuring that we felt listened to and valued as individuals despite the fact that he runs a busy fertility practice with thousands of patients. He knew us by name, knew our story and our journey, and provided optimism and hope that kept us on the path to parenthood.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
PCOS diagnosis- Agonist protocol for IVF following three failed rounds of IUI. Egg retrieval resulted in 18 eggs, 12 fertilized, 8 made it to day 6-7. Of those 8, 6 tested genetically normal and were frozen. First transfer- resulted in positive pregnancy test and graduation from clinic. However, miscarriage at 12 weeks occurred. Second transfer- adjusted protocol to include intralipid infusion. Resulted in a negative pregnancy test. ERA cycle- resulted in normal results but helpful for diagnostic puroposes and for me getting focused and centered as the patient. Third transfer- addition of blood thinner, additional growth hormone, and hydroxychloroquine. Transferred two tested embryos, both stuck. Positive pregnancy test resulting in the healthy birth of boy/girl twins.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Tanya)
Tanya was amazing and stuck with us through a long and challenging journey with lots of setbacks. Her case load was likely too large to provide the kind of constant 1:1 care that she clearly is able to do (and likes to do) and was therefore sometimes difficult to reach. She simply had too many patients to manage. But she was organized, honest, optimistic, thorough and kind. When we lost our first pregnancy at 12 weeks (after graduating from the clinic) we were able to reach Tanya by phone on the drive home and she talked us back from the cliff. She was initmately involved in the D&C process, management of the miscarriage and procedure for next steps. And when we had success, she was there to cheer us on and celebrate with us. Ultimately, she did an amazing job and was very patient with me, and we're grateful for her.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
If you're a patient of Dr. Bush's, it seems you are likely to have high-quality, personalized and optimistic treatment that results in success. Dr. Bush is clearly respected highly within the practice, and it seemed that staff did an exceptionally good and careful job with his patient (me). The nursing team is over committed to too many patients, and could use some reprieve. It can be difficult to reach them by phone or email due to volume. But everyone we interacted with was ultimately great. The billing department can be a real challenge, but we did most of our interactions with Taunya at the front desk of the Lone Tree office and she was amazing. We loved all the staff-- phlebotomist, sonographer, PAs, midlevels, etc who cared deeply for our successful conclusion.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
We spent about $50k to achieve our highest goal of becoming parents. We ended up with twins, and even if it had been only one baby, we know it was worth every penny.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Dr. Bush was clear that multiple embryo transfers were off the table until all other options had been exhausted. First two transfers were eSET. Third transfer utilized two embryos to increase the chance of success, and resulted in fraternal twins. Dr. Bush was clear with us about the potential risks of a multiple embryo transfer and we ultimately let him decide on transfer day if one or two would be used. We are thrilled with the result.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
Overall it was a great experience at a wonderful clinic. Being happy success stories makes the challenges seem miniscule.
9
Doctor
Mark Bush
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 39 - 40
Diminished Ovarian Reserve
Poor Egg Quality
European
Native American
Income $50K - $99K
Teacher
Only Doc Seen
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Althea O'Shaughnessy] has been direct and to the point, but also has a caring and loving disposition. She truly wants us to succeed in getting pregnant the first time...communicated very clearly and efficiently stated all the steps we need to take...sure to keep in contact with us regarding our egg donor...With my age in consideration, we are only doing a single transfer, which is what the clinic suggests.
We chose[ Conceptions Reproductive Associates] because of their incredible success rates. Every single person I’ve come into contact with has been overly helpful. Any question I have is answered quickly and in a kind and loving manner...quick to get me in and despite being a very busy clinic...sure to keep in contact with us regarding our egg donor...emailing with my nurse daily and she gets right back to me. She had been amazing at helping to ease my fears.
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Dr. O’Shaughnessy is very honest. I like that. It may not be for everyone, but I’m a patient here because I want to be a mom. Her honestly and directness is refreshing and I appreciate it. She truly wants her patients to succeed.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Be ready for her to give it to you straight and listen to her. She knows what she’s doing and wants you to succeed the first time.
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
I have really enjoyed working with Dr. O’Shaughnessy. She has been direct and to the point, but also has a caring and loving disposition. She truly wants us to succeed in getting pregnant the first time. She has communicated very clearly and efficiently stated all the steps we need to take. I feel like her approach is reassuring and have no doubt that we will be meeting our baby very soon. In addition, the team at Conceptions is truly wonderful. Everyone we have encountered has been so helpful, caring and kind.
Describe the protocols Althea O'Shaughnessy used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
So far, I’ve done quite a bit of testing. Bloodwork, sonograms and uterine testing. I’m now on a birth control pill. I will soon take progesterone and lupron prior to my transfer.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Stacey)
I’ve been emailing with my nurse daily and she gets right back to me. She had been amazing at helping to ease my fears. She has wonderful communication skills.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
We chose this clinic because of their incredible success rates. Every single person I’ve come into contact with has been overly helpful. Any question I have is answered quickly and in a kind and loving manner. They were quick to get me in and despite being a very busy clinic. They were very sure to keep in contact with us regarding our egg donor. The nurses are great communicators. Thank you Conceptions!
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
With the donor cycle, it’s been around 25k. We were told at a previous clinic that it would be closer to 60k, which would have been out of reach for us.
Describe Althea O'Shaughnessy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
With my age in consideration, we are only doing a single transfer, which is what the clinic suggests.
10
Doctor
Althea O'Shaughnessy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
10
Age 39
1 IVF
Diminished Ovarian Reserve
Tubal Blockage
Uterine Fibroids
Income $50K - $99K
Operations
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Grindler did bloodwork and ultrasound to determine my baseline strategy. She took my age and health factors into consideration...is very good at managing expectations to just focus on the step at hand. Because so much of this process is beyond control and results driven, she doesn't like to get ahead in the process of planning next steps...felt "firm but fair". She was very thorough, but lacked warmth. Fortunately, I prefer a blunt, more candid doctor. She is very smart and forthcoming and I feel like she knows what is best for me and will do what is best for me. At no point did I ever feel like just a number with Dr. Grindler. I understand that in her line of work, she is required to be detached and not give false hope to those who are so invested.
the clinic [Conceptions Reproductive Associates] does practice multiple embryo transfer and that the decision to do that is up to the patient... Every single encounter I have had at the clinic has been a compassionate, positive, forthcoming, and easy experience. Everyone at Conceptions, from the receptionists to the phlebotomists, to the embryology team, to my doctor, to the whole nursing staff, is wonderful. I have felt fully supported throughout this whole experience. I did not feel like a number or cattle being herded. I felt like a human being that they truly cared about. No question was too dumb or too silly.
How was your experience with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Grindler comes off as very smart, educated and competent. I think those are her strengths. She is also quite thorough and provides info in a calm and objective manner. What she lacks in warmth, she makes up for in comprehensiveness. I never left her office without fully understanding a diagnosis, procedure, or with any open questions.
What's one piece of advice would you give a prospective patient of Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
A little warmth goes a long way. This process is so emotional for a newcomer to infertility. Initially, maybe acknowledge that fear, trepidation and nervousness about the process before delving into the specifics of the consultation.
During treatment, were you treated like a number or a human with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
I know that this clinic sees A LOT of patients. Dr. Grindler felt "firm but fair". She was very thorough, but lacked warmth. Fortunately, I prefer a blunt, more candid doctor. She is very smart and forthcoming and I feel like she knows what is best for me and will do what is best for me. At no point did I ever feel like just a number with Dr. Grindler. I understand that in her line of work, she is required to be detached and not give false hope to those who are so invested.
Describe the protocols Natalia Grob used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Dr. Grindler did bloodwork and ultrasound to determine my baseline strategy. She took my age and health factors into consideration. I have Hashimoto's so she was looking for specific thyroid factors in the bloodwork. After that came back, she then suggested we do an HSG to determine if my anatomy was a factor in my infertility. The HSG showed a blocked tube, so essentially she gave me the option of IUI or IVF. My chances of conceiving naturally she determined were about 1-2% a month, given my age and hydrosalpinx. She gave the IUI a 10% chance of success and IVF a 70-75% chance of success. She agreed that IVF would be the best bang for our buck, so we started right away. She had me do more blood work and determined that I would prime with estrogen. on Cycle Day 2, we started with injections: 4 vials Menopur & 0.7 cc of Omnitrope AM and 300 IU Gonal-F PM. We slowly increased the Gonal-F throughout the cycle from 300 to 375 and then finally to 450. On cycle day 8, I started with Cetrotide and continued with the protocol until we triggered on Day 12. Overall I came away with 12 follicles. We retrieved 9 eggs, 5 were mature and 5 fertilized. Of those 5 embryos, 4 made it to blastocyst on day 5 and day 6, respectively. We biopsied all 4 and sent them to Natera for PGS testing. 3 came back abnormal with trisomy 16, 21 and deletion of chromosome 7. One came back PGS "normal" with an 85% confidence on chromosome 13. That embryo is currently frozen. Because of the confidence, Dr. Grindler agreed with my decision to do a second retrieval cycle to try to get more healthier embryos to potentially transfer. She is changing my second retrieval to prime with Estrogen, Cetrotide and Omnitrope and will start my Gonal-F at 450 IU from the start. She will also have my take the Omnitrope for longer. Unfortunately, my insurance company denied my second cycle and wants me to transfer my 85% confidence embryo first before they approve a second cycle. That is currently where I am with my protocol.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika Peksens)
I loved Erika. She was incredibly compassionate, funny, real, and made me feel like a human during this process. She wasn't afraid to show her emotions or support during this process. Without her, I would have felt so lost! Every single nurse that I spoke with was transparent, thorough, and communicated very well about every step. I feel that the nursing staff is one of the biggest strengths of this clinic.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Fortunately for me, the closest fertility clinic recognized by my insurance as a "center of excellence" and therefore approved, was Conceptions in Littleton, CO. They are one of the top fertility clinics in the country and I can see why. Every single encounter I have had at the clinic has been a compassionate, positive, forthcoming, and easy experience. Everyone at Conceptions, from the receptionists to the phlebotomists, to the embryology team, to my doctor, to the whole nursing staff, is wonderful. I have felt fully supported throughout this whole experience. I did not feel like a number or cattle being herded. I felt like a human being that they truly cared about. No question was too dumb or too silly. They always called me when they said they would and made sure I felt good about the process every step of the way. I highly recommend Conceptions. Their strengths are with their incredibly caring nursing staff, and with their knowledgeable doctors on staff. I truly feel the doctors at Conceptions are at the forefront of fertility research. They included cutting edge meds in my protocol that many other clinics do not. For these reasons, I feel that they score so high in all fertility clinic surveys and with results.
Describe the costs associated with your care under Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates.
I believe my insurance has covered about $38k to date. I have a $55k lifetime fertility benefit. Out of pocket I have paid just under $10k for medications not covered and the PGS genetic testing that is not covered.
Describe Natalia Grob's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Dr. Grindler said that the clinic does practice multiple embryo transfer and that the decision to do that is up to the patient. Dr. Grindler is very good at managing expectations to just focus on the step at hand. Because so much of this process is beyond control and results driven, she doesn't like to get ahead in the process of planning next steps. She redirected conversations about transfer back to the retrieval process. She knows that patients can get ahead of themselves and therefore their expectations can be shattered. She is very good about having patients temper their expectations and focus on the present task. As such, we never had an in depth conversation about multiple embryo transfer other than what I stated above.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
I don't think this was the clinic's fault, but less than a week before I was scheduled to start my second retrieval cycle, they called me and told me that my insurance denied the second cycle because technically I have a "transferable" embryo frozen from my first cycle. Because the confidence was only 85% on that embryo, we all agreed I should do a second cycle to try for a healthier 100% confidence PGS normal embryo for transfer. Unfortunately, I had already purchased about $2500 worth of medication that cannot not be used for a second retrieval and now I must have a salpingectomy and hysteroscopy ahead of schedule so that I can schedule the FET before the end of the year. It's disappointing, but I truly don't feel this is the clinic's fault.
8
Doctor
Natalia Grob
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
4
NPS
7
Age 29
Endometriosis
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Dr. O'Shaughnessy is very blunt and also very smart. That side of her is much appreciated. What's not appreciated is her lack of bedside manner and what seems to be lack of understanding. I went into the appointment very excited and with a list of questions. Her immediate personality turned me away from wanting to ask any of those questions...she made me feel as though my question was dumb... didn't feel like I got everything I needed out of the consultation when I was looking for a fresh start.
The clinic [Conceptions Reproductive Associates] is great! The receptionists are super helpful and have wonderful energy which you need when you're going through infertility. The clinic itself is clean and everything is in one place (Littleton office)...I have reached out to my nurse on several occasions and have not heard back either at all or after days. In addition, I feel like I have had conflicting answers which could cost us time and time is everything with this process...
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
As mentioned previously, Dr. O'Shaughnessy is very blunt and also very smart. That side of her is much appreciated. What's not appreciated is her lack of bedside manner and what seems to be lack of understanding. I went into the appointment very excited and with a list of questions. Her immediate personality turned me away from wanting to ask any of those questions. In fact, when I did ask some questions, she made me feel as though my question was dumb, hence why I didn't continue asking questions and therefore, didn't feel like I got everything I needed out of the consultation when I was looking for a fresh start.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Despite the lack of bedside manner, don't hesitate to be you, and get your answers—you deserve it and if Dr. O'Shaughnessy isn't for you, then move on.
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Dr. O'Shaughnessy didn't seem to listen to us as much as be extremely blunt and direct with our options. While we appreciate the bluntness and the not beating around the bush, it would be nice to feel the human emotion.
Describe the protocols Althea O'Shaughnessy used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I have only gone in for my first consultation and I am currently finishing up diagnostic testing. She has wanted to test my blood levels of many different tests as well as run an HSG test on me. My previously sonohysterogram showed a focal adhesion or polyp, she reviewed the test itself (ultrasound video), and immediately said "that has to be removed". I went in for the HSG and the HSG test showed that everything was normal—no adhesions or polyps.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erin)
I have not had many experiences with this nurse but it seems that every time I have a question, I am directed to email her and she is out of the office that day or moved to part-time.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The clinic is great! The receptionists are super helpful and have wonderful energy which you need when you're going through infertility. The clinic itself is clean and everything is in one place (Littleton office).
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
Unfortunately too early to tell. So far, I've had $40 copays with my insurance for 1. ultrasound and 2. HSG test
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
I have reached out to my nurse on several occasions and have not heard back either at all or after days. In addition, I feel like I have had conflicting answers which could cost us time and time is everything with this process.
4
Doctor
Althea O'Shaughnessy
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
5
NPS
7
Age 37
1 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Business Executive
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Dr. Bush was great in the initial consultation, he made me hand my husband feel optimistic about our potential to get pregnant. We were nervously excited about the process and were disappointed that after that meeting we would not see or speak with Dr. Bush again until the egg retrieval. It is also requires an act of congress to even speak with Dr. Bush even if requested. Although I know he's a great doctor, his success rates can speak for themselves, it was a bit of a disappointment to not be working with him as much as we had thought.
It was challenging to communicate with my nurse [at Conceptions Reproductive Associates] because I did not have a direct phone number for her. They method of communication was to call the main line and leave a message to have her call me back within 24-48hrs or send an email. Typically the response was well within the 24 hour window but it was a very frustrating method of communication. Additionally, she did not work on Thursday's so if something came up Wednesday evening or Thursday I would have to wait until Friday sometime to get in contact with her.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush was great in the initial consultation, he made me hand my husband feel optimistic about our potential to get pregnant. We were nervously excited about the process and were disappointed that after that meeting we would not see or speak with Dr. Bush again until the egg retrieval. It is also requires an act of congress to even speak with Dr. Bush even if requested. Although I know he's a great doctor, his success rates can speak for themselves, it was a bit of a disappointment to not be working with him as much as we had thought.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Make sure to do your homework before each appointment so that you know what to ask because getting answers after the fact is a challenge.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
After the initial consult I never saw or spoke with Dr. Bush until the egg retrieval. I do not have a direct phone number to my nurse and either have to call and leave a message on the "Nurse Line" or send an email.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I was on the Antagonist/Saizen protocol and I do not know why.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Nancy Guin)
It was challenging to communicate with my nurse because I did not have a direct phone number for her. They method of communication was to call the main line and leave a message to have her call me back within 24-48hrs or send an email. Typically the response was well within the 24 hour window but it was a very frustrating method of communication. Additionally, she did not work on Thursday's so if something came up Wednesday evening or Thursday I would have to wait until Friday sometime to get in contact with her.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The clinic is very segregated meaning that your nurse will not be able to help you with any of the finance questions and simply refers you to the finance line which again requires you to leave a message and wait for them to call back. Beyond that I felt like I had to tease out of them how much I would need to pay and if I was eligible for the refund program.
Describe your experience with your monitoring appointments at RMA of Colorado - Conceptions Reproductive Associates.
Monitoring appointments went very smoothly.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
Coordination of Care Fee = $990 PESA = $18,600 Natera = $1,500 Anesthesia = $400 Embryo Storage = $400 IVF Medications = $10,000
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Dr. Bush strongly suggests eSET due to the riskiness of multiple birth pregnancies.
5
Doctor
Mark Bush
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 41
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Doctor
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
My consultation with Dr Bush was by phone (am out of state). He had clearly taken the time to read over all my records and he had a plan in place for me specifically. I had done consults elsewhere where I felt like I didn’t matter...I only met Dr Bush in person at the time of egg retrieval. But it was very clear that he was personally directing the day to day management of my cycle. He is meticulous. I never felt like I was being pushed off to a nurse or secretary.
Initial consult [at Conceptions Reproductive Associates] was 175$. IVF cycle with PGS was about 16K. Nurse coordination fee around 1000...Transfer of donor sperm vial from old clinic to new clinic 750$...This is my 2nd clinic. Was very easy to set up the consult and then make the plans to start cycle remotely. They communicated with my old clinic. They sent reqs for blood work as needed. They were responsive. They helped me with alternatives for meds. The out of state planning/travel etc was so much easier than I thought it would be.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
I only met Dr Bush in person at the time of egg retrieval. But it was very clear that he was personally directing the day to day management of my cycle. He is meticulous. I never felt like I was being pushed off to a nurse or secretary.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He’s not super warm and fuzzy from what I understand, so if this is something you need then he’s not for you. But he works miracles and I know he will help me have my baby.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
My consultation with Dr Bush was by phone (am out of state). He had clearly taken the time to read over all my records and he had a plan in place for me specifically. I had done consults elsewhere where I felt like I didn’t matter.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Started with Birth control and added growth hormone after. Then did antagonist protocol (menopur/follistim/ganerelix). Daily blood and US once I arrived in CO. Trigger with lupron and pregnyl and ovidrel.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika)
Erika has been amazing. Not only does she communicate promptly, she’s been my support and my cheerleader.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
This is my 2nd clinic. Was very easy to set up the consult and then make the plans to start cycle remotely. They communicated with my old clinic. They sent reqs for blood work as needed. They were responsive. They helped me with alternatives for meds. The out of state planning/travel etc was so much easier than I thought it would be.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
Initial consult was 175$. IVF cycle with PGS was about 16K. Nurse coordination fee around 1000. Plane tickets to Denver and back 250$ 8 nights hotel 900$ (they had discount agreements). Rental car 300$. Transfer of donor sperm vial from old clinic to new clinic 750$.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Have not transferred yet. Waiting for PGS results.
10
Doctor
Mark Bush
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 35 - 36
3 IUI
1 IVF
Anovulation
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Althea O'Shaughnessy] was very blunt and to the point, did not sugar coat anything and was a little cold coming off. However I did appreciate that as it is the kind of info I would rather have opposed to having someone beat around the bush...I wish I was feeling like the Doctor was more involved in the process...We literally met her 1 time...Estrogen priming cycle before start. High dose menopur 2 vials in the am with omnitrope 0.7ml for 9 days and high dose gonal f 450 in the pm. Cetrotide toward the end. Stimmed for 14 days total 7 follicles at my last us 8 eggs retrieved 7 mature 3 fertilized 2 look good still on day 3.
we paid a lot more then we had thought [at Conceptions Reproductive Associates]. I do feel like dealing with insurance coverage and getting credits was a bit difficult to figure out as we had several credits and I had to specifically ask and remind people about them...I really liked that you had a nurse assigned to contact at any time during the process. I wish I was feeling like the Doctor was more involved in the process however I never felt like they didnt know what they were doing.
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
She was very blunt and to the point, did not sugar coat anything and was a little cold coming off. However I did appreciate that as it is the kind of info I would rather have opposed to having someone beat around the bush.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Don’t be offended by her confidence and strait forwardness.
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
I wish the Dr seemed more in the process. We literally met her 1 time
Describe the protocols Althea O'Shaughnessy used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Estrogen priming cycle before start. High dose menopur 2 vials in the am with omnitrope 0.7ml for 9 days and high dose gonal f 450 in the pm. Cetrotide toward the end. Stimmed for 14 days total 7 follicles at my last us 8 eggs retrieved 7 mature 3 fertilized 2 look good still on day 3.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika )
I didn’t always deal only with “ my” nurse seemed like she was my go to but i did meet with many of the IVF nurses during this process if Erika wasn’t available. They were all great and on the same page. Everyone knew about me so I didn’t have to explain or feel like I couldn’t trust something. I got lots of hugs and even a few tears. I felt very cared for!
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
I really liked that you had a nurse assigned to contact at any time during the process. I wish I was feeling like the Doctor was more involved in the process however I never felt like they didnt know what they were doing.
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
I was lucky enough to have bits and pieces covered by insurance, but even with that we paid a lot more then we had thought. I do feel like dealing with insurance coverage and getting credits was a bit difficult to figure out as we had several credits and I had to specifically ask and remind people about them.
Describe Althea O'Shaughnessy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
As far as I remember dr didn’t have a strong opinion either way. But we will only do 1 frozen when the time comes.
8
Doctor
Althea O'Shaughnessy
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 40 - 41
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Operations
3rd of 3 Docs
1 IUI With Other Docs
4 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bush exhibited a great balance of compassion and intelligence. Once under his care I had a renewed hope that we would successfully conceive. He made me feel like our case was a priority and he was very adamant that the staff working with us treated us in the same manner. All of the tweaks that he made to our protocol were thoughtful and made sense....Before scheduling my embryo transfer Dr. Bush performed a hysteroscopy a
The clinic's central office [Conceptions Reproductive Associates] is clean and has a pleasant atmosphere. Most of the staff is very friendly, caring, and knowledgable. It is rare to be kept waiting long for a scheduled appointment. They take most insurances and they have a financial team that will contact your insurance company on your behalf. The staff is very supportive and truly cares about your success to conceive.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush exhibited a great balance of compassion and intelligence. Once under his care I had a renewed hope that we would successfully conceive. He made me feel like our case was a priority and he was very adamant that the staff working with us treated us in the same manner. All of the tweaks that he made to our protocol were thoughtful and made sense.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush has vast experience in fertility. He talks fast and often explains things at a high level. If you have any questions at all about what he's explaining or why he wants you to do a certain test or take a certain medication be sure to ask him to elaborate further and in simpler terms if necessary. He is a Dr. that uses a more scientific approach rather than a holistic one.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
When we first met with Dr. Bush we had already had several other procedures with other doctors. He had studied my history, empathized with my current situation, and outlined how we could be successful going forward. I felt like he genuinely cared about our case and was very confident in his capabilities.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Before scheduling my embryo transfer Dr. Bush performed a hysteroscopy and saw that there was a build of scar tissue in my uterus. He performed surgery to remove that scar tissue and then used estrogen to thicken my uterine lining for a couple of months prior to transfer. He also used Viagra to raise the volume of blood flow to the uterus. It was very important to him that my uterus lining was thick enough to allow for successful implantation
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Stacy)
I had a primary nurse but we worked with two or three others as well. Most communication was done via email and the emails were typically detailed and well organized. Sometimes they would send things that I had already done or instructions on things I had done in the past which made me think they didn't know my case as well as I would have liked.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The clinic's central office is clean and has a pleasant atmosphere. Most of the staff is very friendly, caring, and knowledgable. It is rare to be kept waiting long for a scheduled appointment. They take most insurances and they have a financial team that will contact your insurance company on your behalf. The staff is very supportive and truly cares about your success to conceive.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
IVF is expensive but they do take most insurances. If you don't have insurance coverage one IVF cycle will be 25-35K depending on your specific protocol.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Dr. Bush will only allow up to two embryos to be transferred at one time. Typically, only one is recommended but in some cases they will support implantation of two depending on the case. In my situation we transferred two embryos and had one healthy implantation.
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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