RMA of Colorado - Conceptions Reproductive Associates

5 doctors work here

Rated 7.7
Strongly recommend: 59%Neutral: 16%Don't recommend: 26%7.7
59% strongly recommend
188 reviews
Operations
8.5
8.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.3
7.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8
8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,315
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Denver
4500 E. 9th Ave #630
Denver, CO 80220
Lafayette
300 Exempla Circle #370
Lafayette, CO 80026
Littleton
271 W County Line Rd
Littleton, CO 80129
Lone Tree
10107 RidgeGate Parkway #300
Lone Tree, CO 80124
Show 2 more

188 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011, Successful
NPS
10
NPS
9
Age 29
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Swanson] has retired since my last visit, otherwise I would continue referring friends to him. I felt he genuinely cared about my husband and I and our outcome. Even in some of the most awkward situations (let's be honest - there's nothing fun about the envasive testing a couple goes through when determining the cause of infertility), he kept me comfortable and happy...I have no complaints about Dr. Swanson. He was wonderful to work with.
I don't really have anything bad to say about the nursing staff [at Conceptions Reproductive Associates]. My only suggestion would be that when there is bad news to share with a patient, it may be best to either have them meet in the office or make sure the phone call is made while the patient is somewhere private. I was in the middle of a store when I was told that even though I had a positive pregnancy test, my beta numbers were so low that I should prepare to miscarry. I was a crying hot mess trying to leave the store. This policy may have changed and I don't remember the name of the nurse who made the call.
How was your experience with Michael Swanson at RMA of Colorado - Conceptions Reproductive Associates?
I have no complaints about Dr. Swanson. He was wonderful to work with. He has retired since my last visit, otherwise I would continue referring friends to him. I felt he genuinely cared about my husband and I and our outcome. Even in some of the most awkward situations (let's be honest - there's nothing fun about the envasive testing a couple goes through when determining the cause of infertility), he kept me comfortable and happy.
What's one piece of advice would you give a prospective patient of Michael Swanson at RMA of Colorado - Conceptions Reproductive Associates?
Be honest and fully describe all your symptoms to him. Don't hold back. As embarrassed as you might feel sharing such intimate information about your body, knowing all the details will assist Dr. Swanson, or any doctor, in properly diagnosing you.
During treatment, were you treated like a number or a human with Michael Swanson at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Swanson was very thorough, kind, and made sure that all my questions were answered and that I was comfortable with each process.
Describe the protocols Michael Swanson used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
We did 3 cycles of monitored Clomid. On cycle 2, we were going to try an IUI, but the results of my husband's SA came back low morph and low numbers and Dr. Swanson advised against it as he feared the outcome would be no different and we would be wasting money. We tried one more cycle of Clomid before moving to IVF.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates.
I don't really have anything bad to say about the nursing staff. My only suggestion would be that when there is bad news to share with a patient, it may be best to either have them meet in the office or make sure the phone call is made while the patient is somewhere private. I was in the middle of a store when I was told that even though I had a positive pregnancy test, my beta numbers were so low that I should prepare to miscarry. I was a crying hot mess trying to leave the store. This policy may have changed and I don't remember the name of the nurse who made the call.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
I felt the clinic was very organized. When I needed assistance, I also very quickly received it.
Describe the costs associated with your care under Michael Swanson at RMA of Colorado - Conceptions Reproductive Associates.
Insurance covered the Clomid monitored cycles and then we were on our own. IVF was a little under $13,000, with medication, if I'm remembering correctly, and it was due before we started the IVF cycle.
Describe Michael Swanson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
We were very much warned about the high possibility of multiples when transferring two, and even the chance that one or both of the embryos could split resulting in indentical twins due to the high embryo quality. We did transfer two and it resulted in a singleton pregnancy.
10
Doctor
Michael Swanson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
NPS
7
NPS
3
Age 39
Unexplained
European
Income $100K - $199K
2nd of 3 Docs
4 IUI With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
One thing that we asked about was whether she [Dr. Althea O'Shaughnessy] was willing to transfer abnormal or mosaic embryos. We'd heard that many clinics refuse, but she told us we would have that option with additional waivers and genetic counseling based on specific PGS results...took time to thoroughly answer our questions and review our records. However, we jumped straight into testing the day of our consultation, which surprised me.
The [Conceptions Reproductive Associates] clinic in Littleton is large and comfortable. However, the billing office is difficult to reach and didn't return calls. The nurse didn't call with test results and also didn't post them to the patient portal the way that our previous clinic did... She [Dr. O'Shaughnessy] wasn't familiar with the clinic's CDC data, so she couldn't answer questions about that, and she also didn't have information about financial pieces - she said we'd have to make an appointment with the billing office.
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Dr. O'Shaughnessy spent a lot of time answering our questions and confirmed many things our previous doctor had said. She outlined the course of testing and began it immediately. She wasn't familiar with the clinic's CDC data, so she couldn't answer questions about that, and she also didn't have information about financial pieces - she said we'd have to make an appointment with the billing office.
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Dr. O'Shaughnessy took time to thoroughly answer our questions and review our records. However, we jumped straight into testing the day of our consultation, which surprised me.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates.
The nurse was very kind and thorough in person but never called with test results.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The clinic in Littleton is large and comfortable. However, the billing office is difficult to reach and didn't return calls. The nurse didn't call with test results and also didn't post them to the patient portal the way that our previous clinic did.
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
We're still in the testing phase, so costs aren't clear yet.
Describe Althea O'Shaughnessy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
One thing that we asked about was whether she was willing to transfer abnormal or mosaic embryos. We'd heard that many clinics refuse, but she told us we would have that option with additional waivers and genetic counseling based on specific PGS results.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
As noted, we didn't receive test results and couldn't reach the billing office.
7
Doctor
Althea O'Shaughnessy
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
3
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
9
Age 37
1 Fertility Medications
Male Factor
PCOS
Income $0 - $49K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Greene is so personable. He will even go above and beyond to communicate with you via email on a regular basis. No complaints yet! He makes both spouses feel so comfortable. He explains everything very well... I've only just begun my IVF process and just starting the stimming meds. I have had only good experiences with my doctor and nurse at my clinic. I am very hopeful for success. I have PCOS and husband has MFI.
The first fertility evaluation [at Conceptions Reproductive Associates] was $675 plus his blood work was $240 and mine was $420. Then paid $980 for IVF class. Then paid $17,354 for the rest/majority of IVF process and procedures. That includes PGS. Stim meds cost $4,000 , $400 for retrieval anesthesia, and $870 for trial transfer.... All the employees I have ever encountered have been more than helpful and so friendly. I plan on continuing my IVF process at this clinic. My nurse and doctor are both amazing!
How was your experience with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
I am happy with my IVF doctor. Dr. Greene is so personable. He will even go above and beyond to communicate with you via email on a regular basis. No complaints yet! He makes both spouses feel so comfortable. He explains everything very well.
What's one piece of advice would you give a prospective patient of Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Keep an open mind and don't be afraid of failure every once in awhile. Do exactly what the doc and nurses say. And most importantly, keep your faith!
During treatment, were you treated like a number or a human with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Greene is very knowledgeable and friendly. Likes it when we ask lots of questions.
Describe the protocols Robert Greene used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I've only just begun my IVF process and just starting the stimming meds. I have had only good experiences with my doctor and nurse at my clinic. I am very hopeful for success. I have PCOS and husband has MFI.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Sarah E)
Sarah E is great at keeping in contact and replying to emails. She makes me feel like a hopeful human not just a paying number.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
I go to the Conceptions-Littleton location. All the employees I have ever encountered have been more than helpful and so friendly. I plan on continuing my IVF process at this clinic. My nurse and doctor are both amazing!
Describe the costs associated with your care under Robert Greene at RMA of Colorado - Conceptions Reproductive Associates.
The first fertility evaluation was $675 plus his blood work was $240 and mine was $420. Then paid $980 for IVF class. Then paid $17,354 for the rest/majority of IVF process and procedures. That includes PGS. Stim meds cost $4,000 , $400 for retrieval anesthesia, and $870 for trial transfer.
9
Doctor
Robert Greene
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Successful
NPS
10
NPS
10
Age 33 - 38
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $200K - $499K
Investment Banker
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
I felt like he was upfront with me and discussed the options at hand. He was not pushy in any manner to say which direction we had to go. He did a great job assessing my information after egg retrieval and he did a great job with the transfer... Dr Bush didn't spend a lot of time meeting with or speaking with me due to the fact that after a few attempts we came to a conclusion on what we wanted to do, and he agreed, and he was always honest and friendly.
The nurses [at Conceptions] were amazing. I cannot express enough how compassionate and available they were. I went through several heartbreaking situations and they always had the time to speak with me, answer questions (no matter how silly or how many) and calm me down...It's a nice clinic. I always got in and out quickly for blood and never had issues with blood draws. My appointments were always quick and on time (unlike waiting at a doctors office). Any time we were at the clinic everyone was friendly. Nothing ever got screwed up from an appointment or billing standpoint. No complaints.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
I felt like he was upfront with me and discussed the options at hand. He was not pushy in any manner to say which direction we had to go. He did a great job assessing my information after egg retrieval and he did a great job with the transfer.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
The nurses were amazing. I cannot express enough how compassionate and available they were. I went through several heartbreaking situations and they always had the time to speak with me, answer questions (no matter how silly or how many) and calm me down. Dr Bush didn't spend a lot of time meeting with or speaking with me due to the fact that after a few attempts we came to a conclusion on what we wanted to do, and he agreed, and he was always honest and friendly.
Describe your experience with the nursing staff at RMA of Colorado - Conceptions Reproductive Associates.
Amazing. They were everything to me in this process. I felt comfortable asking them anything and they always got back to me in a timely manner. They were always so friendly too.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
It's a nice clinic. I always got in and out quickly for blood and never had issues with blood draws. My appointments were always quick and on time (unlike waiting at a doctors office). Any time we were at the clinic everyone was friendly. Nothing ever got screwed up from an appointment or billing standpoint. No complaints.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
Ugh...I did two rounds and am not sure what the first one cost as it was in 2014. This latest round I believe was $20K
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 42
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Green is calm, and has a easygoing nature which makes patients comfortable around him and feel in ease to ask questions without feeling rushed or insignificant.... Easy going, knowledgeable, great bed side manor, treated as a person not as a number which is very important during this stressful journey. He is very responsive to patient needs and changing the treatment course as needed. His team seems to respect him highly.
[Conceptions Reproductive Associates- Littleton is] Clean, organized, friendly staff from front desk to lab, etc. They are there for the patients. I was running late for bloodwork and the clinic stayed open and lab clinician stayed after hours to do my bloodwork.... Erika goes above and beyond to her patients. I was running late on a medication and I did not have it. Erika went above and beyond to help me get the medicine and get it administered on time. She has a positive energy and is extremely knowledgeable in infertility treatment.
How was your experience with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Easy going, knowledgeable, great bed side manor, treated as a person not as a number which is very important during this stressful journey. He is very responsive to patient needs and changing the treatment course as needed. His team seems to respect him highly.
What's one piece of advice would you give a prospective patient of Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Don't be afraid to ask questions, this is a stressful process, no question is a bad question.
During treatment, were you treated like a number or a human with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Dr Green is calm, and has a easygoing nature which makes patients comfortable around him and feel in ease to ask questions without feeling rushed or insignificant.
Describe the protocols Robert Greene used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I am still in process of IVF. My first round was very successful in producing better overall quality eggs but had poor sperm quality. This round is being attempted with donar sperm. Menopur, follistim, cetrotide, lupron, omnitrope, pregynl were part of my treatment regimen.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Erika )
Erika goes above and beyond to her patients. I was running late on a medication and I did not have it. Erika went above and beyond to help me get the medicine and get it administered on time. She has a positive energy and is extremely knowledgeable in infertility treatment.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Clean, organized, friendly staff from front desk to lab, etc. They are there for the patients. I was running late for bloodwork and the clinic stayed open and lab clinician stayed after hours to do my bloodwork.
Describe the costs associated with your care under Robert Greene at RMA of Colorado - Conceptions Reproductive Associates.
The financial team was great, effective communication in cost, expectations and help with insurance.
Describe Robert Greene's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Still waiting to have a successful transfer.
10
Doctor
Robert Greene
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2014 - 2018, Successful
NPS
10
NPS
10
Age 32 - 36
1 IVF
Endometriosis
Tubal Blockage
Income $50K - $99K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bush is positive and explains in detail why he chooses the methods he does. I was better educated because of him and felt important...Depot Lipton for endometriosis treatment, prednisone during first trimester, adjustment of medications when necessary, attention to how my body was reacting to drugs was also important...If it weren’t for Dr. Bush we would not have a family. His specific protocol with me led to a perfect little boy, and one one in the way!
Even the billing department [at Conceptions Reproductive Associates] is amazing. I have nothing bad to say about anyone or any part of conceptions. Even the embryology department is in the loop with your transfer, and you get to meet the people that helped create your babies. Pretty incredible!...The nurses are the rock of conceptions. I have nothing but amazing things to say about them. They are nurturing and caring but help you focus and hold your head up high when you can’t.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
If it weren’t for Dr. Bush we would not have a family. His specific protocol with me led to a perfect little boy, and one one in the way! I’ve referred family and friends to him and they have all successfully gotten pregnant as well! I highly reccomend his practice, team, and care.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Miracles do happen, so try to keep an open mind even though it’s easier said than done.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush is positive and explains in detail why he chooses the methods he does. I was better educated because of him and felt important.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Depot Lipton for endometriosis treatment, prednisone during first trimester, adjustment of medications when necessary, attention to how my body was reacting to drugs was also important
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Tanya)
The nurses are the rock of conceptions. I have nothing but amazing things to say about them. They are nurturing and caring but help you focus and hold your head up high when you can’t.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Even the billing department is amazing. I have nothing bad to say about anyone or any part of conceptions. Even the embryology department is in the loop with your transfer, and you get to meet the people that helped create your babies. Pretty incredible!
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
I loved how Dr Bush wasn’t about to transfer 3 embryos just to get higher numbers at his practice. He did one each time for us. I felt when I went to other practices they wanted the numbers and didnt care about such a high number of multiple pregnancy
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2014 - 2016, Successful
NPS
10
NPS
10
Age 27 - 29
2 IUI
1 IVF
Unexplained
Income $100K - $199K
1st of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Swanson helped us process the details of our infertility from the first consultation until we were pregnant with our son. He helped us understand the medical reasons behind each test, the need for each test and what our personal results communicated in a way that was personal and professional. He also called me personally to explain the need for a frozen cycle due to the possibility of overstimulation which I really appreciated.
The blood draw team [at Conceptions-Littleton] is excellent and very accommodating. They made each visit quick and virtually painless. The front desks were also kind and helpful. I always felt welcomed and personally cared for.... They were both amazing. They were extremely proficient in letting me know the details of my specific protocol as well as answering any questions I had. They also connected with me personally and I felt they both cared. I brought our son in to meet them and we were all so happy in that moment!
How was your experience with Michael Swanson at RMA of Colorado - Conceptions Reproductive Associates?
Dr Swanson helped us feel comfortable from the initial appointment forward. He explained each test as well as the need for the test to us. He then clearly answered any questions we had throughout the process in regards to our various procedures. He even called me personally when a change in protocol was needed.
What's one piece of advice would you give a prospective patient of Michael Swanson at RMA of Colorado - Conceptions Reproductive Associates?
He has retired so you cannot request him. Don't get your hopes up.
During treatment, were you treated like a number or a human with Michael Swanson at RMA of Colorado - Conceptions Reproductive Associates?
Dr Swanson helped us process the details of our infertility from the first consultation until we were pregnant with our son. He helped us understand the medical reasons behind each test, the need for each test and what our personal results communicated in a way that was personal and professional. He also called me personally to explain the need for a frozen cycle due to the possibility of overstimulation which I really appreciated.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Tanya and Kati)
They were both amazing. They were extremely proficient in letting me know the details of my specific protocol as well as answering any questions I had. They also connected with me personally and I felt they both cared. I brought our son in to meet them and we were all so happy in that moment!
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The blood draw team is excellent and very accommodating. They made each visit quick and virtually painless. The front desks were also kind and helpful. I always felt welcomed and personally cared for.
Describe Michael Swanson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
He told us that we would have to shove his head to the ground for him to be ok with us transferring two embryos.
10
Doctor
Michael Swanson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2009 - 2012, Successful
NPS
9
NPS
10
Age 39 - 42
9 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I found Dr. Swanson to be quite direct, but that was appropriate for me/us. If you enter this process already quite emotional, I think you need to give his staff that input so that he has a heads-up. The rest of the team was great. I spent a LOT of time in their offices [Conceptions] and they were always friendly and professional.
I think the nursing staff [at Conceptions Reproductive Associates] did a good job of staying on top of the details and explaining things. Probably most importantly, any time I had questions, they were available by phone... I spent a LOT of time in their offices and they were always friendly and professional.
How was your experience with Michael Swanson at RMA of Colorado - Conceptions Reproductive Associates?
When we started with Dr. Swanson, we really didn't anticipate any real issue with getting pregnant as we had gotten pregnant, naturally, within the first 2 months of trying, resulting in a healthy son. We tried for nearly a year before we got referred to Swanson and he commented that, given my age (I was then 36) I should have been in his office at 6 months. Given that we live in an area with a doctor that is widely known for his fertility expertise (Schoolcraft), once we realized we were going to have a more challenging time getting pregnant again, I did question whether we were in the right place, but I liked Dr. Swanson and, really, felt like it was going to be a numbers game, no matter where we were, so feeling comfortable with the doctor was important.
What's one piece of advice would you give a prospective patient of Michael Swanson at RMA of Colorado - Conceptions Reproductive Associates?
I found Dr. Swanson to be quite direct, but that was appropriate for me/us. If you enter this process already quite emotional, I think you need to give his staff that input so that he has a heads-up.
During treatment, were you treated like a number or a human with Michael Swanson at RMA of Colorado - Conceptions Reproductive Associates?
Overall, I really like the team. We didn't spend a ton of time with Dr. Swanson, but he was candid about our chances and the options--which I appreciate. The rest of the team was great. I spent a LOT of time in their offices and they were always friendly and professional.
Describe your experience with the nursing staff at RMA of Colorado - Conceptions Reproductive Associates.
There were a lot of moving pieces for each of our rounds. I think the nursing staff did a good job of staying on top of the details and explaining things. Probably most importantly, any time I had questions, they were available by phone.
9
Doctor
Michael Swanson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
8
NPS
9
Age 43 - 45
3 IVF
3 Embryo Freezing
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
1 Egg Freezing With Other Docs
Donor Sperm
Neutral
Strongly Recommends
Unsuccessful
Knowing how many retrievals I had with zero results, he [Dr. Mark Bush] should have done all the elective tests before transferring my one good embryo but he failed to do so. It ended in a chemical pregnancy...He is super nice and compassionate, explains everything. He followed up to make sure I understood everything...Unfortunately someone else did my retrievals, and one time my cyst drainage. Another doctor who did my cyst drainage and then a retrieval left me in an immense amount of pain both times. None of my other retrievals hurt.
Everything costs more [at Conceptions Reproductive Associates] than you are first presented with...Highly recommend. Well organized, caring and knowledgeable. However, their cutoff for treatment is lower (age-wise, results-wise) than other clinics. So if you keep struggling you might look elsewhere. But definitely a great clinic to start with...Standard protocols...[nurses are] So unbelievably good. Very communicative with me, communicated well with each other and all were super nice.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He was a great doctor. Unfortunately someone else did my retrievals, and one time my cyst drainage. Another doctor who did my cyst drainage and then a retrieval left me in an immense amount of pain both times. None of my other retrievals hurt.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He's a good doctor. But don't let him overpromise.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He is super nice and compassionate, explains everything. He followed up to make sure I understood everything.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Standard protocols.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Jessica)
So unbelievably good. Very communicative with me, communicated well with each other and all were super nice.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Highly recommend. Well organized, caring and knowledgeable. However, their cutoff for treatment is lower (age-wise, results-wise) than other clinics. So if you keep struggling you might look elsewhere. But definitely a great clinic to start with.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
Everything costs more than you are first presented with.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Knowing how many retrievals I had with zero results, he should have done all the elective tests before transferring my one good embryo but he failed to do so. It ended in a chemical pregnancy.
8
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
9
NPS
9
Age 33 - 34
1 Fertility Medications
Male Factor
Poor Egg Quality
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
5 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Mark Bush] was very straight forward and honest. He didn’t sugar coat any results or findings which is what we both needed. He used our results from a previous experience and was able to compare what/how he’d be different. He explained the issues we had in detail and explained what needed to be done. He also made it clear he could help us.... He’s very straight forward... The care that the entire team gave was amazing. Everyone was empathetic to our situation and explained everything in great detail taking however much time we needed. The never made us feel like we were a bother or needed to get us out to serve the next patient.
The only thing I would say is that there is a disconnect with accounting [at Conceptions-Littleton]. They were sometimes hard to reach and we had to request a separate consult with them to understand all costs. We also were not told of a few additional charges that we though were apart of treatment.... The care that the entire team gave was amazing. Everyone was empathetic to our situation and explained everything in great detail taking however much time we needed. The never made us feel like we were a bother or needed to get us out to serve the next patient.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He was very straight forward and honest. He didn’t sugar coat any results or findings which is what we both needed. He used our results from a previous experience and was able to compare what/how he’d be different. He explained the issues we had in detail and explained what needed to be done. He also made it clear he could help us.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He’s very straight forward
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
The care that the entire team gave was amazing. Everyone was empathetic to our situation and explained everything in great detail taking however much time we needed. The never made us feel like we were a bother or needed to get us out to serve the next patient.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Ericka P)
Overall excellent. Very compassionate. Answered all my questions and was available when I had questions or needed clarification
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The only thing I would say is that there is a disconnect with accounting. They were sometimes hard to reach and we had to request a separate consult with them to understand all costs. We also were not told of a few additional charges that we though were apart of treatment.
9
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Successful
NPS
10
NPS
10
Age 31
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bush was not only knowledgeable but he also was kind and treated me like I was his only patient. He helped us through the process professionally and personally. Though we did not need to meet many times, he made me feel comfortable and explained whatever procedure we were doing with precision and care.... He connected with both me and my husband emotionally and professionally
The staff [at Conceptions-Littleton] are very friendly and helpful. There was once a mixup where the secretary thought I was someone else and asked me to come back for a procedure I did not need, but once I told them that I wasn't needing the procedure they rectified that immediately.... Tanya was always accessible if I had any question and took extra time to answer them when needed. She returned my calls promptly, called in prescriptions immediately and walked me through the details of each step comprehensively.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush was not only knowledgeable but he also was kind and treated me like I was his only patient. He helped us through the process professionally and personally. Though we did not need to meet many times, he made me feel comfortable and explained whatever procedure we were doing with precision and care.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He knows what he is doing. Trust him with any needs to adjust during treatment.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He connected with both me and my husband emotionally and professionally
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Tanya)
Tanya was always accessible if I had any question and took extra time to answer them when needed. She returned my calls promptly, called in prescriptions immediately and walked me through the details of each step comprehensively.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The staff are very friendly and helpful. There was once a mixup where the secretary thought I was someone else and asked me to come back for a procedure I did not need, but once I told them that I wasn't needing the procedure they rectified that immediately.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Dr. Bush did not provide any hesitation when we requested to transfer only one embryo as well as when we said we would like to transfer multiple next time.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
See previous response
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
8
NPS
10
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
Income $0 - $49K
Only Doc Seen
IUI With Other Docs
Neutral
Strongly Recommends
Successful
[Dr. O'Shaughnessy] is very knowledgeable and knew exactly The perfect course of action for my husband and I. She explained our course and our test results. She respected leaving the sex of our embryos a secret. She was genuinley excited about our successes and reassuring when we faced an obstacle...was friendly and helpful. She answered all my questions...Have a list of questions before you go in to ask.
the clinic [Conceptions Reproductive Associates] really works to accommodate clients that live a distance away. There are other satellite clinics around the Denver area as well. But Littleton is the main hub...Everyone at Conceptions is amazing. Friendly, compassionate, professional, and caring...[Dr. O'Shaughnessy] is very knowledgeable and knew exactly The perfect course of action for my husband and I. She explained our course and our test results. She respected leaving the sex of our embryos a secret. She was genuinley excited about our successes and reassuring when we faced an obstacle.
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Dr. O is very knowledgeable and knew exactly The perfect course of action for my husband and I. She explained our course and our test results. She respected leaving the sex of our embryos a secret. She was genuinley excited about our successes and reassuring when we faced an obstacle.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Have a list of questions before you go in to ask.
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
The clinic was awesome! Dr.O was friendly and helpful. She answered all my questions.
Describe the protocols Althea O'Shaughnessy used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I have gone through so much, specifics have long passed out of my mind. I know a positive attitude by the couple goes a long way with the physicians protocol.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Sarah Evans)
Everyone at Conceptions is amazing. Friendly, compassionate, professional, and caring.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
It's hard to drive 3 hours for some of the appts. But the clinic really works to accommodate clients that live a distance away. There are other satellite clinics around the Denver area as well. But Littleton is the main hub.
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
$15,000 around the final total.
Describe Althea O'Shaughnessy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
We were advised to transfer 1. The possibility if the embryo is high. She didnt want to transfer 2 at a time die to increased risks for babies and mother
8
Doctor
Althea O'Shaughnessy
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
NPS
10
NPS
10
Age 37 - 40
1 IVF
Male Factor
European
Income $50K - $99K
1st of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bush was extremely knowledgeable and we had complete trust that we were receiving the best care. We needed to do a phone meeting because we lived so far away. We felt much better and hopeful after our consultations with Dr. Bush.... He answered all of our questions thoroughly. The extent of his discussions with us would not be needed if we were just another opportunity to improve their outcomes (as a number).
All of the staff [Conceptions Reproductive Associates] are very knowledgeable and helpful in our difficult journey of infertility. We asked tons of questions! It was great to have less stress than what was already so much with trying to have a child....The nursing staff were very patient and helpful with all of our questions!... The total costs including egg retrieval, transfer, travel, medications, etc it was at least 40,000. We itemized our taxes that year to utilize the medical tax deduction.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush was extremely knowledgeable and we had complete trust that we were receiving the best care. We needed to do a phone meeting because we lived so far away. We felt much better and hopeful after our consultations with Dr. Bush.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Our advice is learn as much as you can about infertility and ask lots of questions.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He answered all of our questions thoroughly. The extent of his discussions with us would not be needed if we were just another opportunity to improve their outcomes (as a number).
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Tanya Sarver)
The nursing staff were very patient and helpful with all of our questions!
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
All of the staff are very knowledgeable and helpful in our difficult journey of infertility. We asked tons of questions! It was great to have less stress than what was already so much with trying to have a child.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
The total costs including egg retrieval, transfer, travel, medications, etc it was at least 40,000. We itemized our taxes that year to utilize the medical tax deduction.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Dr. Bush described the pros and cons to eSET. His recommendation was eSET. Since we did genetic testing of the embryos, we saw little reason to transfer more than one embryo.
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 49 - 50
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Robert Greene] made a challenging experience positive and with a great outcome. I would recommend him to anyone considering fertility treatments...Dr. Greene is an incredible doctor with years of experience, and we appreciate the professionalism he showed us through our journey...down to earth man... We have been blessed with the most amazing creation in the world, our son.
The convenient hours [at Conceptions Reproductive Associates] was helpful because the process takes multiple blood test to evaluate hormone levels several days a week, and timing is everything. I don't think there was any weakness in the place in my experience but we are pretty proactive in our treatment... [the nursing staff was] Very friendly and happy to see us when we came in for appointments.
How was your experience with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Years of experience, an expert in his field and down to earth man. He made a challenging experience positive and with a great outcome. I would recommend him to anyone considering fertility treatments.
What's one piece of advice would you give a prospective patient of Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
Write down your questions and ask him, he knows what to do in this field .
During treatment, were you treated like a number or a human with Robert Greene at RMA of Colorado - Conceptions Reproductive Associates?
IVF and fertility issues can be one of the most emotional trying life events a person can experience. We have been blessed with the most amazing creation in the world, our son. Dr. Greene is an incredible doctor with years of experience, and we appreciate the professionalism he showed us through our journey. Thank you Dr. Greene and all the staff for helping us out on our little bundle of joy.
Describe your experience with the nursing staff at RMA of Colorado - Conceptions Reproductive Associates.
Very friendly and happy to see us when we came in for appointments.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The convenient hours was helpful because the process takes multiple blood test to evaluate hormone levels several days a week, and timing is everything. I don't think there was any weakness in the place in my experience but we are pretty proactive in our treatment.
10
Doctor
Robert Greene
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
8
NPS
7
Age 35
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Successful
I had a great experience and had a successful pregnancy after her prescribed treatment. I felt she [Dr. Dana Ambler] was very realistic in my diagnosis (she didn’t sugar coat anything) and talked about multiple plans if our first plan was unsuccessful... I had a full workup and had poor egg health and heterozygous MTHFR. She prescribed a supplement to help with egg health. I also took baby aspirin and progesterone after I ovulated. Once I became pregnant I took prednisone for the first 12 weeks.
They [Conceptions Reproductive Associates] are very busy! I wish I had known more about the costs of everything. They seemed to be very upfront about IVF and IUI costs but my treatment didn’t involve either so I didn’t always know what to expect.... I had a full workup and had poor egg health and heterozygous MTHFR. She prescribed a supplement to help with egg health. I also took baby aspirin and progesterone after I ovulated. Once I became pregnant I took prednisone for the first 12 weeks
How was your experience with Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
I had a great experience and had a successful pregnancy after her prescribed treatment. I felt she was very realistic in my diagnosis (she didn’t sugar coat anything) and talked about multiple plans if our first plan was unsuccessful. I felt very hopeful after meeting with her from the first visit.
What's one piece of advice would you give a prospective patient of Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
Don’t expect things to be sugar coated, she gives you the truth which is sometimes hard to hear but she does it with concern and compassion.
During treatment, were you treated like a number or a human with Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
She was very warm and kind and respectful.
Describe the protocols Dana Ambler used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I had a full workup and had poor egg health and heterozygous MTHFR. She prescribed a supplement to help with egg health. I also took baby aspirin and progesterone after I ovulated. Once I became pregnant I took prednisone for the first 12 weeks.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates.
Sometimes I wasn’t sure when to expect to hear back from them.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
They are very busy! I wish I had known more about the costs of everything. They seemed to be very upfront about IVF and IUI costs but my treatment didn’t involve either so I didn’t always know what to expect.
Describe Dana Ambler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
N/A
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
8
Doctor
Dana Ambler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
10
Age 33 - 34
1 IUI
1 IVF
Unexplained
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
My previous doctor made me feel like a number, Dr. Bush and their staff did not. They care.... He is straight forward and understanding. His staff is incredible. We only saw him once, per our initial consultation but our nurse was always in communication with Dr. Bush. The embryologist was very impressive and has built an incredible team and lab....They highly recommend eSET.... [Conceptions Reproductive Associates] have dedicated classes to ensure you understand the holistic IVF process and are available if you need specific support.
They [Conceptions Reproductive Associates] are flexible, have multiple locations, good staff, a very strong embryology team. They have dedicated classes to ensure you understand the holistic IVF process and are available if you need specific support. Their team provides clear information and their billing team is easy to work with.... My previous doctor made me feel like a number, Dr. Bush and their staff did not. They care.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He is straight forward and understanding. His staff is incredible. We only saw him once, per our initial consultation but our nurse was always in communication with Dr. Bush. The embryologist was very impressive and has built an incredible team and lab.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He will help you build the right plan.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
My previous doctor made me feel like a number, Dr. Bush and their staff did not. They care.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I am not sure of specifics.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Sarah Evans)
She was wonderful, caring and on top of our schedule.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
They are flexible, have multiple locations, good staff, a very strong embryology team. They have dedicated classes to ensure you understand the holistic IVF process and are available if you need specific support. Their team provides clear information and their billing team is easy to work with.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
Generally speaking, $20k for IVF/Testing & $6k for meds
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Yes, we were informed. They highly recommend eSET.
8
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2018, Successful
NPS
10
NPS
10
Age 34 - 36
1 IVF
Tubal Blockage
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Bush made me feel like he really cared. I was in the office after having an ectopic pregnancy (fell pregnant naturally) and receiving a shot of methotrexate. I was in so much pain and thought my tube ruptured. The nurses were gonna send me to the ER. Dr Bush heard I was there and he had me go into a room for an ultrasound. The tube had not ruptured. I waited there a while and he eventually walked me to my car. He is a very caring doctor and man
Friendly and caring staff [Conceptions Reproductive Associates] from the front desk to The phlebotomist. Everyone there genuinely cares and wants success for you and your family. I would recommend this clinic to anyone struggling with infertility... I could talk to Jessica about anything. She would call or email me back very promptly. I always felt like she truly cared that we were successful... Dr Bush made me feel like he really cared. I was in the office after having an ectopic pregnancy (fell pregnant naturally) and receiving a shot of methotrexate.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr Bush made me feel like he really cared. I was in the office after having an ectopic pregnancy (fell pregnant naturally) and receiving a shot of methotrexate. I was in so much pain and thought my tube ruptured. The nurses were gonna send me to the ER. Dr Bush heard I was there and he had me go into a room for an ultrasound. The tube had not ruptured. I waited there a while and he eventually walked me to my car. He is a very caring doctor and man
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
If you are longing for a baby, please go see Dr Bush
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr Bush and his staff always made me feel like family
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Jessica)
I could talk to Jessica about anything. She would call or email me back very promptly. I always felt like she truly cared that we were successful
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Friendly and caring staff from the front desk to The phlebotomist. Everyone there genuinely cares and wants success for you and your family. I would recommend this clinic to anyone struggling with infertility
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
2
NPS
5
Age 25 - 26
3 IUI
Latinx
Income $0 - $49K
1st of 2 Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Only saw him [Dr. Mark Bush] twice and the rest was all thru multiple different nursing staff. No plan adjust after 3 failed iuis Just went straight to ivf as only option. I’m young and never tried getting pregnant before seemed rushed to not try other things first
Overall happy with the clinic [Conceptions Reproductive Associates] Just not the care from my direct doctor. Multiple locations and accommodation for lunch break testing. Patient portal was a little relaxed and not enough info about test results was posted there... Never got results from hsg test. During test nurse mentioned might be a blockage on right side never mentioned again and had iui done anyway
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Only saw him twice and the rest was all thru multiple different nursing staff. No plan adjust after 3 failed iuis Just went straight to ivf as only option. I’m young and never tried getting pregnant before seemed rushed to not try other things first
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Pick a different doctor unless you want ivf
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Human- staff was friendly and spoke to me in ways I understood. After 3 iuis Dr bush didn’t offer treatment of anything else Judy went straight to ivf
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
3 cycles with letrozole
Describe your experience with the nursing staff at RMA of Colorado - Conceptions Reproductive Associates.
Amazing women who tried to help
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Overall happy with the clinic Just not the care from my direct doctor. Multiple locations and accommodation for lunch break testing. Patient portal was a little relaxed and not enough info about test results was posted there
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
Completely out of pocket
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
Never got results from hsg test. During test nurse mentioned might be a blockage on right side never mentioned again and had iui done anyway
2
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
1 of 5
5
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
4
NPS
7
Age 27
1 Fertility Medications
Male Factor
PCOS
Income $0 - $49K
Teacher
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
Great at helping us understand out treatment plan. Also answering all our question that we had. We had a lot of questions and she [Dr. Ambler] always answered them and gave some much information. She was kind understanding compassionate... They [Conceptions Reproductive Associates] seemed to have trouble communicating with my obgyn when it came to getting all my test results from my obgyn... The Dr. And nurses were helpful
Communication sometimes lacked. The Dr. And nurses were helpful.the billing department was hard to deal with at times. They [Conceptions Reproductive Associates] seemed to have trouble communicating with my obgyn when it came to getting all my test results from my obgyn...She [nurse] was wonderful never seemed bothered no matter how many times I had called with questions... We had a lot of questions and she [Dr. Ambler] always answered them and gave some much information. She was kind understanding compassionate
How was your experience with Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
Great at helping us understand out treatment plan. Also answering all our question that we had. We had a lot of questions and she always answered them and gave some much information. She was kind understanding compassionate
What's one piece of advice would you give a prospective patient of Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
If you don't understand something then say so
During treatment, were you treated like a number or a human with Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates?
It was great care we received
Describe the protocols Dana Ambler used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
I don't remember all of it but we had just done all the testing that they asked to be done
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Channing)
She was wonderful never seemed bothered no matter how many times I had called with questions
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Communication sometimes lacked. The Dr. And nurses were helpful.the billing department was hard to deal with at times. They seemed to have trouble communicating with my obgyn when it came to getting all my test results from my obgyn
Describe the costs associated with your care under Dana Ambler at RMA of Colorado - Conceptions Reproductive Associates.
$20000
Describe Dana Ambler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
No they suggested no more than 2
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Lost paperwork
  • Lost results
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
Just some miscommunication
4
Doctor
Dana Ambler
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
10
NPS
10
Age 35
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Investment Banker
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He spent time discussing the process and our options and results. He joked with us and I felt comfortable with him... I liked him best if all doctors I saw.
She [my nurse] was amazing - spent time talking with me, explaining things, and comforting me.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
No complaints. I liked him best if all doctors I saw
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Ask questions and he will give honest answers
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
He spent time discussing the process and our options and results. He joked with us and I felt comfortable with him.
Describe the protocols Mark Bush used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Started suppression with bc. First time I was over-suppresswd so second time we used the nova ring. I went through injections menopur, follostim, gonal-f and we made it to retrieval
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Michelle)
She was amazing - spent time talking with me, explaining things, and comforting me
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2023, Unknown Success
NPS
10
NPS
10
Age 34 - 38
2 IUI
3 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Bush is honest and thorough...takes time to explain the reasons why (or why not) certain treatment options or tests are recommended or not recommended specifically for our case...first two transfers were eSET and our third transfer was a multiple embryo transfer...open to our inquiries about alternative treatment options
Strengths [of Conceptions Reproductive Associates]: keeping schedules on track and being flexible with appointments, even between locations. Clinic staff are so friendly and welcoming! They get to know you and remember your name which is nice. Weaknesses: Billing department can be problematic. On call nurses don't always call back.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Bush is honest and thorough. He takes time to explain the reasons why (or why not) certain treatment options or tests are recommended or not recommended specifically for our case. He's invested in helping us get pregnant and is supportive all our decisions. He allows us to make choices once he's laid out all the options. He's been open to our inquiries about alternative treatment options and we feel confident in his abilities. He's even doing this a long time!
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Be open to working with a doctor who is honest and straightforward, even if he doesn't come off as "warm and fuzzy".
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Every question I've had has been answered by my nurses and or doctor. We've been able to have regroup after each failed cycle. Each cycle protocol has been modified based on my case, needs and family growth goals. My emails are always responded to within 24 hrs unless my nurse is out of the office.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates.
Some of the nurses are more compassionate and organized than others. Some I've had to stay on top of and triple check information and directions they've provided me because it has been incorrect. My current cycle nurses have been great, responsive, and much more supportive.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
Strengths: keeping schedules on track and being flexible with appointments, even between locations. Clinic staff are so friendly and welcoming! They get to know you and remember your name which is nice. Weaknesses: Billing department can be problematic. On call nurses don't always call back.
Describe Mark Bush's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Our first two transfers were eSET and our third transfer was a multiple embryo transfer. Due to repeated implantation failure, a multiple embryo transfer was agreed upon.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
They made a major mistake with our billing and didn't communicate it ahead of an expensive procedure that ended up getting denied by our insurance. I've had a nurse who had I correct medications on my calendar that I had to ask her to verify and correct. She also often forgot to send my meds to the pharmacy after saying she would.
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 30
2 IUI
PCOS
Latinx
Income $50K - $99K
Teacher
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Our first initial visit was great. Dr. Bush explained and went through all of our data and even have us visuals which I enjoyed as I am a visual learner. He was very welcoming and open to any questions we had...very friendly and seemed to care...I liked that they had early appointments. Scheduling seemed to be great.
I liked that they [Conceptions Reproductive Associates] had early appointments. Scheduling seemed to be great. I was able to make appointments on days that worked for us and if needed we could go to a different location. The portal also provided great way to communicate between nurses and patients. Billing seemed to be a little rude and I was unsure about my coverage and billing wasn’t very helpful at first.
How was your experience with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Our first initial visit was great. Dr. Bush explained and went through all of our data and even have us visuals which I enjoyed as I am a visual learner. He was very welcoming and open to any questions we had.
What's one piece of advice would you give a prospective patient of Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
Make sure you know your insurance coverage and get quotes beforehand if paying out of pocket.
During treatment, were you treated like a number or a human with Mark Bush at RMA of Colorado - Conceptions Reproductive Associates?
The staff were very friendly and seemed to care.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Mandy)
The nurse was amazing. Since day one she showed compassion and was very friendly. She made sure we were informed and helped us with getting medication. She made sure to really build a relationship with us.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
I liked that they had early appointments. Scheduling seemed to be great. I was able to make appointments on days that worked for us and if needed we could go to a different location. The portal also provided great way to communicate between nurses and patients. Billing seemed to be a little rude and I was unsure about my coverage and billing wasn’t very helpful at first.
Describe the costs associated with your care under Mark Bush at RMA of Colorado - Conceptions Reproductive Associates.
Overall every IUI cost about 1,500
10
Doctor
Mark Bush
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
7
NPS
9
Age 32
3 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Successful
she [Dr. Grob] was very blunt with answers and her treatment plan. I was concerned about endometriosis but she didn't think it was a factor for me and wouldn't look into it, saying it wouldn't change her treatment plan. We did 2 cycles of Letrozole and IUI without success and I asked if we could try Clomid for a 3rd (and probably final) IUI cycle and she agreed. This was the cycle that worked after getting me 2 perfect sized follicles, resulting in a singleton pregnancy. I was a little annoyed in her briefness during our appointments...
My nurse [at Conceptions Reproductive Associates] was extremely responsive to all e-mails with any questions or concerns I had, and to make appointments. She would usually respond within the hour, if not quicker. She did mix up my medication when I was switching from Letrozole to Clomid so I had to remind her to send in the correct prescription, otherwise everything was on point and very well communicated...The clinic in Littleton was great, I rarely had to wait once I arrived for an appointment...
How was your experience with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
she was very blunt with answers and her treatment plan. I was concerned about endometriosis but she didn't think it was a factor for me and wouldn't look into it, saying it wouldn't change her treatment plan. We did 2 cycles of Letrozole and IUI without success and I asked if we could try Clomid for a 3rd (and probably final) IUI cycle and she agreed. This was the cycle that worked after getting me 2 perfect sized follicles, resulting in a singleton pregnancy. I was a little annoyed in her briefness during our appointments but the plan got me pregnant! She was also great when my daughter had to join our video appointments and was interacting with her as well, which was nice. She mentioned her not being there when she wasn't.
What's one piece of advice would you give a prospective patient of Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Have a lot of information going into treatment because I would have felt a little lost if I didn't have a strong up front understanding about everything and my options.
During treatment, were you treated like a number or a human with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
She was very responsive to questions I had over e-mail, even though sometimes they weren't the answers I wanted. She had answers to all questions and made some small changes to the treatment plan at my request.
Describe the protocols Natalia Grob used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
She started me on Letrozole, as it has fewer side effects and a smaller chance for multiples. We did the same dose for 2 cycles in a row, the first yielding one good sized follices and the second getting 2 follicles, though one was slightly bigger than optimal and one was slightly smaller than optimal at trigger time. The third cycle I requested to try Clomid, she warned of possible increased side effects and an increased chance for multiples. I had 2 perfect sized follicles this cycle, one on each ovary, and ended up with a singleton pregnancy. No increased side effects for me.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Christy Costa-Katsnelson)
My nurse was extremely responsive to all e-mails with any questions or concerns I had, and to make appointments. She would usually respond within the hour, if not quicker. She did mix up my medication when I was switching from Letrozole to Clomid so I had to remind her to send in the correct prescription, otherwise everything was on point and very well communicated.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
The clinic in Littleton was great, I rarely had to wait once I arrived for an appointment. It was well laid out and organized. Appointments were easy to get, even same day, and they were very nice and efficient.
Describe the costs associated with your care under Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates.
I was charged for each blood draw, ultrasound and appointment with the doctor. They seemed like fairly standard charges and once I hit my deductible everything was covered by insurance.
What specific things went wrong at RMA of Colorado - Conceptions Reproductive Associates?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at RMA of Colorado - Conceptions Reproductive Associates.
The wrong prescription was sent to the pharmacy once. And they had some miscommunication about a phone appointment versus an in person appointment, so we drove there only to find out it was a phone call.
7
Doctor
Natalia Grob
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2022, Successful
NPS
10
NPS
8
Age 34
3 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. O'Shaughnessy is very direct and to the point, but she backs up everything she says with current studies / scientific literature. I appreciated how straight forward she was from the start. While I've heard others say she can be cold, I found her extremely comforting during our miscarriage and D&C. During our second transfer, she helped pump us back up and get excited. We're now 11 weeks pregnant...Lupron. Estrogen Patches / Pills. Progesterone in Oil - starting before transfer. HCG boosters after transfer. Intralipids for our second transfer...
My experience with both the doctors and nursing teams [at Conceptions Reproductive Associates] was excellent. The only complaint I have is that I wish there was more information up front on the process end to end. At times, it felt as if we were purposefully kept in the dark - which may have been a strategy to reduce anxiety, but for me, it made me more nervous for what comes next. While I understand that every woman / transfer is different, and that problems do arise, I wish I had a start to end timeline early on to reference...
How was your experience with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Dr. O'Shaughnessy is very direct and to the point, but she backs up everything she says with current studies / scientific literature. I appreciated how straight forward she was from the start. While I've heard others say she can be cold, I found her extremely comforting during our miscarriage and D&C. During our second transfer, she helped pump us back up and get excited. We're now 11 weeks pregnant.
What's one piece of advice would you give a prospective patient of Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
Her job is to get you pregnant, not to be your therapist.
During treatment, were you treated like a number or a human with Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates?
After our first miscarriage / D&C, Dr. O was extremely comforting.
Describe the protocols Althea O'Shaughnessy used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
Lupron. Estrogen Patches / Pills. Progesterone in Oil - starting before transfer. HCG boosters after transfer. Intralipids for our second transfer.
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Amanda Cruz)
Amanda was incredible. She always returned emails and phone calls quickly, and she actually listened and made recommendations based on my personal situation.
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
My experience with both the doctors and nursing teams was excellent. The only complaint I have is that I wish there was more information up front on the process end to end. At times, it felt as if we were purposefully kept in the dark - which may have been a strategy to reduce anxiety, but for me, it made me more nervous for what comes next. While I understand that every woman / transfer is different, and that problems do arise, I wish I had a start to end timeline early on to reference.
Describe the costs associated with your care under Althea O'Shaughnessy at RMA of Colorado - Conceptions Reproductive Associates.
Insurance picked up the majority of the cost. However, each IUI out of pocket was ~ $350. The IVF process was more expensive, but even still less than expected because of insurance. We paid our deductible, plus items that insurance did not cover (PGTA testing for embryos, etc.). All in, less than $10K.
10
Doctor
Althea O'Shaughnessy
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 33 - 34
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
When polyps were found in my uterus, Dr. Grindler made sure they were removed, so the embryo wouldn't implant on one. When my thyroid level elevated, she pushed back my transfer to make sure our baby would have the perfect environment and that I wouldn't miscarry. We trusted Dr. Grindler every step of the way and so glad we did! ... She also always handed me a tissue when I shed many tears in her office.
They [Conceptions Repro Assoc] are very thorough. I like how they give you a break between the IVF cycle and the transfer cycle. It gives you time to get all those medications out of your system. I also like how they only transfer one embryo at a time. ... When they called, I always felt like they generally cared. One piece of advice - perhaps work on their "email voice"? Sometimes it would take a few emails going back and forth before getting more of an answer.
How was your experience with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
I was devastated to learn at 33-years-old, I had diminished ovarian reserve. When my husband and I didn't get any good embryos after our first round of IVF (due to my poor egg quality), Dr. Grindler didn't throw out the word "donor eggs", as most fertility doctors quickly would. She believed in my body, at a time when I wasn't sure I entirely did. She prescribed me a steroid and we ended up getting two perfect embryos :-) When it came time for transfer, Dr. Grindler knew how bumpy of a road it was to get our embryos and made sure the stars aligned perfectly, so I could be pregnant. I've heard at other fertility clinics, they just transfer all the embryos back in you and "hope for the best" - not at Conceptions. When polyps were found in my uterus, Dr. Grindler made sure they were removed, so the embryo wouldn't implant on one. When my thyroid level elevated, she pushed back my transfer to make sure our baby would have the perfect environment and that I wouldn't miscarry. We trusted Dr. Grindler every step of the way and so glad we did! It took a lot of patience, but then the big day for transfer finally came! Dr. Grindler couldn't do my transfer, as the date got pushed back a few days to give my uterine lining more time to grow, but she made sure I was in good hands. Now, my husband and I are beyond ecstatic to welcome a baby girl later this summer!
What's one piece of advice would you give a prospective patient of Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Trust her! I know you wish you could've had a baby yesterday, but she truly wants you to have the best result - a perfect, healthy baby.
During treatment, were you treated like a number or a human with Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates?
Dr. Grindler listened to my crazy questions and dealt with my anxiety. She also always handed me a tissue when I shed many tears in her office. When we found out we had two perfect embryos, she came out to the waiting room and gave us the biggest hug! This journey was not easy, and Dr. Grindler put both me and my husband at ease through this whole process.
Describe the protocols Natalia Grob used in your cycles at RMA of Colorado - Conceptions Reproductive Associates and their degree of success.
My first IVF cycle was tricky, as no one knew how my body would react to the medications. My husband and I didn't receive any good embryos from our first round (due to my poor egg quality), but this helped Dr. Grindler get a better idea of how to approach round 2. This time, she put me on Estrogen pills instead of birth control, as the birth control shut my body down, and I wasn't making the necessary hormones. Then she added Omnitrope to the mix to improve my egg quality. She also increased my dosage of Menopur and Follistom. It all worked, as we ended up getting two perfect embryos!
Describe your experience with your nurse at RMA of Colorado - Conceptions Reproductive Associates. (Assigned nurse: Nancy Guin (during the IVF cycle) and Jessica Rico (during the transfer cycle))
They were great at answering all my emails (I had a lot of crazy questions!) When they called, I always felt like they generally cared. One piece of advice - perhaps work on their "email voice"? Sometimes it would take a few emails going back and forth before getting more of an answer. Overall though, they were great!
Describe your experience with RMA of Colorado - Conceptions Reproductive Associates.
There are a lot of fertility clinics you could go to in the Denver-area, but Conceptions is the best of the best! There's a reason why people from all over the world go there for IVF treatment. They are very thorough. I like how they give you a break between the IVF cycle and the transfer cycle. It gives you time to get all those medications out of your system. I also like how they only transfer one embryo at a time. Most fertility clinics my friends have gone to just put a bunch of embryos back in you and "hope for the best" - not a good approach. It's not like we're still doing IVF treatment circa 1990. Conceptions has the latest and greatest innovative technologies to help your dream of having a baby become a reality.
Describe the costs associated with your care under Natalia Grob at RMA of Colorado - Conceptions Reproductive Associates.
My husband's insurance covered $10,000 lifetime for IVF, but we still paid tens of thousands of dollars, as we did the package that includes chromosome testing.
Describe Natalia Grob's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Colorado - Conceptions Reproductive Associates.
Conceptions always recommends one embryo, as their success rates are so high and multiple pregnancies are complicated.
10
Doctor
Natalia Grob
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Colorado - Conceptions Reproductive Associates
Littleton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5