RMA of Colorado - Conceptions Reproductive Associates

Strengths: Everyone is friendly and on your side. When I felt scared and alone, I had the nurses who comforted me. Weaknesses: Althoufh not terrible, I think the communication and organization could improve. Maybe the nurse to patient ratio is too high.

Strengths - meticulous and extremely knowledgeable doctor and nursing staff. Even the office staff was easy to work with. I was honestly sad to “graduate “ and move to my OBGYN. Weakness - Procedures have to be done at the Littleton office which is a lot of travel for people in our part of town.

Strengths - compassion, knowledge, organization Weakness - location - please open one on the west side of town (Golden/Lakewood) New Patient Advice - go in with an open mind and a flexible schedule!

They are very well organized and manage a lot of patients and moving parts very skillfully. There were times during the RMA acquisition that communication felt challenging but it was short lived. As a new patient, I would recommend that anyone speak up and advocate for what they want and to not lose sight of that.

This clinic is top notch in every department. You get to know them so well that it is sad when it ends. They make you feel like a top priority and I would recommend them to anyone. I really have no complaints

Strengths: very efficient appointments—especially ultrasound monitoring and blood draws. They have a system and have it DOWN. I was never seen after my appointment time. Weaknesses: communication, especially with the donor team. They are apparently a small team, but there are a lot of balls dropped at the expense of the patient. I have been pretty disappointed and have felt like they just delay every single step despite my efforts to expedite things.

Conceptions is a good facility, they helped my wife and I achieve our goal of reproduction, we got pregnant on the first try with minimal medical intervention and the medical staff couldn’t be better. I selected the Skyridge location but frequently had to go to another location for all my testing and the actual IUI. I wish they had made that clear in the beginning. The Skyridge office seems to only be useful for administrative visits. The receptionist at Skyridge was amazing, I looked forward to my visits in that office because she was always so nice. The Highlands Ranch receptionists were often short and rude with me and I didn’t like going there but had to do all my testing there. Billing was a nightmare. I had a very thorough understanding of my health insurance and what was/was not covered. Yet I’ve had to constantly debate with the receptionist about having my visits submitted to insurance. They want payment at time of visit and sometimes it’s hundreds of dollars at a time, they kept telling me that my insurance didn’t cover anything and I had to push back so many times to explain that they would cover all the testing. It took 6 months to get them to have the ultrasounds I got right before my IUI submitted to insurance for payment, and that was only after my insurance company called them directly to request that they submit the charges. Once that was done I received a final notice invoice and my account was sent to collections. I suggest anyone going through this process have a detailed discussion with their insurance carrier so that they know for sure what their coverages are, because it felt like they were only after money and didn’t want to be bothered with insurance or didn’t want to take the contractural discount. They’ll offer a discount for paying in full at the time of the appointment (even if you have a deductible that you haven’t met, urge them to submit to insurance, you still get the discount if they are in network), and at one time they finally got it updated to submit to insurance but then switched it back to self pay primary and wouldn’t change it back.

Both offices I have been to are very clean and the staff is organized. They have complimentary drinks and snacks. Appointments are on schedule and everything runs very smooth. The front desk ladies are always so nice and welcoming. You feel like a priority.

I think any new patient would love to work with this clinic. I would definitely recommend them to a friend. Even though my transfer was unsuccessful I know the nursing staff , Dr, embryologist, etc did everything they could to make it successful

Conceptions advertises frozen embryo transfer success rates. This implies that you actually get an embryo from retrieval for transfer and is not indicative of per cycle success rates. I wish I had understood this when I was selecting my clinic. I would have skipped conceptions had I understood that point. For women like me with diminished ovarian reserve, embryos are hard to come by so their success rate assumes that you have made a quality embryo to transfer which never happened for me in their lab.

Clinics strengths are that they do accept military insurance for workups. Additionally, they offer military discount which is great for disabled veteran like myself. Clinics main weakness is that they are soo wrapped up in trying to compete with Ccrm that they lose the real focus of why they are her, to get us pregnant. It is disappointing to be at a clinic whom always makes mention to another clinic, it makes the treatment inefficient, they lose out on the focus of making sure that the patient is taken care of and it is for that reason that I decided to leave conceptions and am now at Ccrm.

The benefits of a larger practice are that there are a lot of resources and you get results back incredibly quickly. Challenges are that you don't see the doctor too much and it can at times feel like you are one of many. For me that wasn't an issue since I just wanted to get pregnant and they did that twice for me successfully, but if you are looking for very personalized care and hand holding, you might not get that with a larger practice and should look to a smaller practice.

Strengths, you're not just a number here! Their numbers are outstanding and they take an approach like none other. They actually fight for you and not against you. I honestly can't say I would change anything! In comparison to my experience at ccrm where I was there for two months, this experience was a night and day one. Ccrm I usually waited for hours for a response and they were not willing to work with me, even give us a shot!

It's a big clinic with a lot of doctors and locations. That can be good and bad. The Rose location was honestly a nightmare in terms of customer service: the front desk folks were overtly hostile and rude, lost STI test results and made us redo them (they were like, yeah, we lose faxes all the time), made obvious billing errors. The Littleton main office was much better: friendly staff, no lost test results, correct billing. Overall Conceptions is pretty heteronormative and I often found that exhausting. However, andrology is mostly great. Dealing with the lab there was the best aspect of Conceptions.