Rated 8.5
Strongly recommend: 73%Neutral: 13%Don't recommend: 14%8.5
73% strongly recommend
146 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.1
8.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,241
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 5 offices

Dallas
3600 Gaston Ave
Dallas, TX 75246
Frisco
2840 Legacy Drive
Frisco, TX 75034
McKinney
5301 W. University Drive
McKinney, TX 75071
Plano
3000 Communications Parkway
Plano, TX 75093
Tyler
641 South Broadway Ave
Tyler, TX 75701
Show 3 more

146 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 32
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Unexplained
Income $50K - $99K
Graphic Designer
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Ku gives you his cell number to text with questions which I did a few times. I messed up on my injections one night and text him to confirm what I had done would be ok. All he had to do was text back, but he called me to make sure I was ok...then proceeded to give me restaurant suggestions while I was in town. If you need someone with a caring bedside manner, this is him!! A frustration I had tho, was that I only saw him once during my 2 week work up to the retrieval.
This clinic [Dallas IVF- Frisco] is top-notch! From the moment of me calling to make an appointment to me leaving at my egg retrieval, everything was great! It is very clean and cute! The Decour is really trendy. They are like a well oiled machine. You are in an out and will not wait for more than 15 minutes for your appointment. I would suggest letting them know that you will be self-pay though. If you do not tell them you are paying out-of-pocket they will send it to your insurance which adds thousands of dollars!
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is amazing and very caring! He diagnosed me with polyps on my first appointment which delayed my IVF process but had me in surgery within a week to keep me on track. He is very thorough along with his staff. The sonographer Stacy is amazing and is key in your treatments! Between the two of them, it’s a stellar team! They both knew my name within just a few appointments! Dr. Ku gives you his cell number to text with questions which I did a few times. I messed up on my injections one night and text him to confirm what I had done would be ok. All he had to do was text back, but he called me to make sure I was ok...then proceeded to give me restaurant suggestions while I was in town. If you need someone with a caring bedside manner, this is him!! A frustration I had tho, was that I only saw him once during my 2 week work up to the retrieval. I felt like I was being cared for by nurses and the sonographer. I had to take comfort in the fact that they took my progress to him and he was making all of the decisions. Everything worked out perfectly tho! I have 2 embryos now and we’ve never gotten that far. Another frustrating aspect was that I had to jump through hoops to get my records to him and I don’t think he ever read them which made me nervous. He asked questions all of the time that I thought were odd bc he should have known them from my chart. Overall, God led me to Ku and I am forever thankful for that.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
DOn’t hesitate to ask questions. He is very nice but sometimes tended to seem busy and in a hurry. He always spent the time with me I needed but I could tell he was trying to move on to the next patient. I’m sure it’s bc I was asking unnecessary questions and he didn’t want me to worry. He always kept me feeling positive and never wanted me to worry.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is amazing and very caring! He diagnosed me with polyps on my first appointment which delayed my IVF process but had me in surgery within a week to keep me on track. He is very thorough along with his staff. The sonographer Stacy is amazing and is key in your treatments! Between the two of them, it’s a stellar team! They both knew my name within just a few appointments! Dr. Ku gives you his cell number to text with questions which I did a few times. I messed up on my injections one night and text him to confirm what I had done would be ok. All he had to do was text back, but he called me to make sure I was ok...then proceeded to give me restaurant suggestions while I was in town. If you need someone with a caring bedside manner, this is him!! A frustration I had tho, was that I only saw him once during my 2 week work up to the retrieval. I felt like I was being cared for by nurses and the sonographer. I had to take comfort in the fact that they took my progress to him and he was making all of the decisions. Everything worked out perfectly tho! I have 2 embryos now and we’ve never gotten that far. Another frustrating aspect was that I had to jump through hoops to get my records to him and I don’t think he ever read them which made me nervous. He asked questions all of the time that I thought were odd bc he should have known them from my chart. Overall, God led me to Ku and I am forever thankful for that.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Due to my previous 2 stims rounds not producing great size follicles, he had me do a very different protocol. He had me on 350 follistem, 3:1 Menopur, and microdose Lupron with a handful of vitamins. My previous dr had me on follistem, omnitrope, testosterone, microdose Lupron, and 35 extra vitamins.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Alexa)
The entire nursing staff was amazing! They would all look up and smile; some wood even come to hug me. The phlebotomist wasn’t great at getting blood out though. She was so sweet but always hurt and bruised me. My nurse was so sweet and caring. She would call almost every afternoon to check on me! The entire nursing team seems very knowledgeable including the front desk staff.
Describe your experience with Dallas IVF.
This clinic is top-notch! From the moment of me calling to make an appointment to me leaving at my egg retrieval, everything was great! It is very clean and cute! The Decour is really trendy. They are like a well oiled machine. You are in an out and will not wait for more than 15 minutes for your appointment. I would suggest letting them know that you will be self-pay though. If you do not tell them you are paying out-of-pocket they will send it to your insurance which adds thousands of dollars!
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
IVF with genetic testing is $11,200. However my meds were $7,000 and there is probably an additional $5,000 in appointment fees. I took a loan for $30,000 to be covered. Plus I paid $1500 in a 2-week stay at a hotel nearby.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
He likes to do single embryo transfers, but he said he bends the rules for each patient. Since I’ve had a transfer where 2 didn’t stick he would consider putting 2 in again.
What specific things went wrong at Dallas IVF?
  • Failed to call with results
Describe the specific things that went wrong at Dallas IVF.
Nothing wrong really happened while I was undergoing treatment but I kept waiting for someone to let me know about my husband semen analysis. I called four times and emailed a handful of times and no one could tell me if they received his results. It was almost a month or more before I finally got an answer. Everyone I spoke to couldn’t understand why I wasn’t getting my answer but it all worked out.
10
Doctor
Lowell Ku
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
6
Age 34 - 35
1 IVF
Male Factor
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Success w/ Doc Not sure
I don't want to feel rushed or that I am asking stupid questions and sometimes I feel that with Dr. Barnett that is his feeling. He is very knowledgable and we trusted him to be our doctor for this journey due to things we have heard and I am glad we did but sometimes I wonder if we chose the right place. We are in about $41,000 so far and no baby. Hoping for a different outcome this time around.
Front desk [ at Dallas IVF- Frisco] seems cold and rude. They don't communicate when they are running behind schedule which is very frustrating. Don't seem to be very mindful of what you are going through and some days are harder than others. They don't seem to have the compassion they should to be the face of the clinic.... I was called by a nurse and told me and my husband had Hepetitis B but there was human error when the nurse entered in the information. We decided we were going to cancel our cycle and then two hours later they called and said oh so sorry human error, you are still good to proceed with the cycle. I had worked on relaxing and staying calm before my transfer but that was all lost when I receive that phone call. Not a good experience.
How was your experience with Brian Barnett at Dallas IVF?
He has great results and he is very knowledgable. I think sometimes they forget that we are going through this with very high emotions and lots of drugs in our system and sometimes we don't react in the way that seems rational but we are putting everything we have into this and just want a successful outcome. I don't want to feel rushed or that I am asking stupid questions and sometimes I feel that with Dr. Barnett that is his feeling. He is very knowledgable and we trusted him to be our doctor for this journey due to things we have heard and I am glad we did but sometimes I wonder if we chose the right place. We are in about $41,000 so far and no baby. Hoping for a different outcome this time around.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Be prepared to wait in the waiting room
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
I feel like there isn't a cap to how many patients there are and it is more about the money then realizing we are putting our whole lives into this.
Describe your experience with the nursing staff at Dallas IVF.
I was given wrong results that was very harmful at the time. That nurse was let go but still very traumatizing at the time. I feel very rushed by them and they expect I know what is going on but I would like more direction from them.
Describe your experience with Dallas IVF.
Front desk seems cold and rude. They don't communicate when they are running behind schedule which is very frustrating. Don't seem to be very mindful of what you are going through and some days are harder than others. They don't seem to have the compassion they should to be the face of the clinic.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
Even though the clinic advised us against it we went with Attain and we are doing round 2. Currently have spent $37,000
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
Describe the specific things that went wrong at Dallas IVF.
I was called by a nurse and told me and my husband had Hepetitis B but there was human error when the nurse entered in the information. We decided we were going to cancel our cycle and then two hours later they called and said oh so sorry human error, you are still good to proceed with the cycle. I had worked on relaxing and staying calm before my transfer but that was all lost when I receive that phone call. Not a good experience.
9
Doctor
Brian Barnett
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
6
Clinic
Dallas IVF
Frisco
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 36 - 38
1 IVF
Male Factor
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Lowell Ku] will treat you with respect and dignity. There isn't anything he hasn't seen or dealt with. He is constantly learning new techniques and understands the process because he has been through it. He with you every step of the way. We love him for that...Since it was a male driven infertility...I was on medication as well for sperm motility...understands the process being a patient himself along with his wife have been through a similar experience like my wife and I. He treats every procedure like hes going through it with you
Their strengths [at Dallas IVF] are organization compassion and empathy for what you're going through and will go through with the procedures that would be chosen for you. The only weakness would be the waiting Room but that was enough to deter us from seeking treatment from them...They [nurses] were great to work with because A few had been through procedures such as the one we were going through. They were kind thoughtful and understood the situation and we're there to help.
How was your experience with Lowell Ku at Dallas IVF?
As a patient my wife and I understood there would be losses and we started with 2 embryos and lost 1 and then went on to have a singleton. We had been trying for 12 years and Dr. Ku explained he had suffered loss as well during his process. Everytime my wife cried he was there for us 24/7 365. We owe him everything and see him as a friend not just a doctor
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
He will treat you with respect and dignity. There isn't anything he hasn't seen or dealt with. He is constantly learning new techniques and understands the process because he has been through it. He with you every step of the way. We love him for that
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku understands the process being a patient himself along with his wife have been through a similar experience like my wife and I. He treats every procedure like hes going through it with you
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Since it was a male driven infertility We hot 4 cycles of clomed and a few other medicines and got prepped for egg retrival and implantation. I was on medication as well for sperm motility.
Describe your experience with the nursing staff at Dallas IVF.
They were great to work with because A few had been through procedures such as the one we were going through. They were kind thoughtful and understood the situation and we're there to help.
Describe your experience with Dallas IVF.
Their strengths are organization compassion and empathy for what you're going through and will go through with the procedures that would be chosen for you. The only weakness would be the waiting Room but that was enough to deter us from seeking treatment from them
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
The cost was a great deal We had spent over 6 thousand on medications and the process winded up costing a little over 10 thousand. He found the best price and will work with you no matter what your situation is.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
I know we went through a loss but multiple transfers were the best way to ensure we would have a child
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, 16 Eggs Frozen
NPS
10
NPS
10
Age 33
1 Egg Freezing
Ashkenazi Jewish
Income $50K - $99K
Teacher
2nd of 2 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ku comes out to greet his patients in the waiting room and invite them back. He listened to all of my concerns before he started to really talk. He gave me his phone number and told me to call if there was anything I needed to know!...is a friendly, gentle person who cares. I came to him after I left another practice mid-treatment after several bad experiences. He did everything he could to make this work for me in the small time allotment I had and always made the time to check in on me. Even when I just came in for blood work, he made sure to come and see me and ask how things were.
We were going [to Dallas IVF] for egg freezing, so we used Gonal, Menapur, Cetrotie, and then Lupro...After my retrieval she [the nurse] made sure to sit with me for a while just to chat and see how I was doing. I left another practice because of the staff, and when I got to this practice, I saw what I was missing...This place can get busy! I love how everything is in house, even the surgical center. It is clean, well lit, and organized. Just know that at times it can be bursting with patients. Sometimes I had to wait about 20 minutes past my appointment time, but almost always they run on time.
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is a friendly, gentle person who cares. I came to him after I left another practice mid-treatment after several bad experiences. He did everything he could to make this work for me in the small time allotment I had and always made the time to check in on me. Even when I just came in for blood work, he made sure to come and see me and ask how things were.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Don't expect a stereotypical doctor who bosses you around. If you respond well to bossy, authoritative people who tell you what to do, Dr. Ku is not for you. He makes you part of the process.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku comes out to greet his patients in the waiting room and invite them back. He listened to all of my concerns before he started to really talk. He gave me his phone number and told me to call if there was anything I needed to know!
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We were going for egg freezing, so we used Gonal, Menapur, Cetrotie, and then Lupro. He adjusted the meds as we went along and wasn't afraid to lower doses. Bloodwork and sonograms about every other day
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary and Shelly)
The team here was fantastic. The nurses, Mary and Shelly, were so patient with me, answered all my questions and then some. Just as good was the sonographer. Staci does all the sonograms, not the doctors. It is the first time that I didn't feel like someone was skewering me. She was gentle and exactly right on her egg counts. This makes a huge difference since I was getting sonograms about every other day. Even the financial coordinator was great, Tonya. She has energy and a smile. After my retrieval she made sure to sit with me for a while just to chat and see how I was doing. I left another practice because of the staff, and when I got to this practice, I saw what I was missing.
Describe your experience with Dallas IVF.
This place can get busy! I love how everything is in house, even the surgical center. It is clean, well lit, and organized. Just know that at times it can be bursting with patients. Sometimes I had to wait about 20 minutes past my appointment time, but almost always they run on time.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
His costs for the retrieval, plus surgical center, plus anesthesia came out to about 7000. Then bloodwork/sono appointments (without any insurance) were 295 each. Multiply that by about 6 of those types, add it to the top number, it is about 8770. There were some other charges and meds were about 5000
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 36
1 Fertility Medications
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Lowell Ku was willing to think out of the box and try more aggressive interventions...He was also able to start with my IVF cycle immediately when I transferred from another clinic a week before my IVF cycle was supposed to start. The only regret I have was not seeing him sooner...I had a history of recurrent pregnancy loss. Dr Ku increased my progesterone & estrogen, added prednisone, and supported my use of lovenox to treat my blood clotting disorders. With this approach, I know have an 11 month old little boy.
...were oversights with the first nurse [Dallas IVF] assigned to me. I had no trouble after requesting a new nurse...Our insurance covered office visits, sonos, and labwork. Due to the surgical center being out of network, nothing was covered for the actual IVF and FET cycles. We sent approximately $8,000...billing department can be disorganized and they often are not transparent with all your options
How was your experience with Lowell Ku at Dallas IVF?
This was our last chance with IVF are 2 failed cycles. Dr Ku was willing to think out of the box and try more aggressive interventions. He was also able to start with my IVF cycle immediately when I transferred from another clinic a week before my IVF cycle was supposed to start. The only regret I have was not seeing him sooner.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
You are in good hands.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr Ku is a very caring and compassionate doctor who always seem to have our best interest at heart. I scored the office with a 4 though because, at times, I felt like a number with the office staff.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
I had a history of recurrent pregnancy loss. Dr Ku increased my progesterone & estrogen, added prednisone, and supported my use of lovenox to treat my blood clotting disorders. With this approach, I know have an 11 month old little boy.
Describe your experience with your nurse at Dallas IVF.
I had a poor experience with the first nurse assigned to me. I requested a change and the next was much better.
Describe your experience with Dallas IVF.
Dr Ku is what makes this clinic strong. His knowledge and compassion is the reason we continued there. His billing department can be disorganized and they often are not transparent with all your options. Also, the on-site surgical center is not in-network with insurance.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Our insurance covered office visits, sonos, and labwork. Due to the surgical center being out of network, nothing was covered for the actual IVF and FET cycles. We sent approximately $8,000
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Due to my history, we transferred 2 embryos. Both took but I lost one baby at 6 weeks gestation.
What specific things went wrong at Dallas IVF?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Dallas IVF.
They were oversights with the first nurse assigned to me. I had no trouble after requesting a new nurse.
10
Doctor
Lowell Ku
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
4
NPS
5
Age 31
1 IUI
Male Factor
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Be prepared to be given a lot of information very quickly [by Dr. Ku]...He was nice but always spoke quickly and always seemed rushed. My husband and I did not feel he was very personable...My protocol began with calling the office the first day of my period. On cycle day 5 I began taking 50 mg Clomidiphene Citrate orally each day until cycle day 9. During these few days, I experienced headaches and some nausea. On cycle day 11, I had an internal sonogram and blood work drawn to see how I responded to the Clomidiphene. I was responding but not ready to move to the next step. I was prescribed Estradiol which I took 2mg for two days. On cycle day 13 I had another sonogram and more blood work. Everything looked good and ready to move forward. I was injected with 250mcg of Ovidrel in the abdomen. I experienced nausea, bloating and headaches the remainder of the day after the injection. On cycle day 14, my husband and I went into the office and where Dr. Ku performed our first IUI.
The nursing staff at Dr. Ku's [Dallas IVF] office were great. They were always friendly and informative. They responded to my emails and calls in a timely manner...There was one incidence where I was not contacted about the results of a blood test. The results showed up on my patient portal but I was not contacted about what the results meant. I called the office and had to wait until the following day to get a call back. Usually the office called right away and explained test results to me.
How was your experience with Lowell Ku at Dallas IVF?
He was nice but always spoke quickly and always seemed rushed. My husband and I did not feel he was very personable. It is important to me to feel like my provider is genuinely interested in my issues and concerns and not to feel like just another patient being pushed through the business.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Be prepared to be given a lot of information very quickly.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
When meeting with Dr. Ku everything seemed rushed.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
My protocol began with calling the office the first day of my period. On cycle day 5 I began taking 50 mg Clomidiphene Citrate orally each day until cycle day 9. During these few days, I experienced headaches and some nausea. On cycle day 11, I had an internal sonogram and blood work drawn to see how I responded to the Clomidiphene. I was responding but not ready to move to the next step. I was prescribed Estradiol which I took 2mg for two days. On cycle day 13 I had another sonogram and more blood work. Everything looked good and ready to move forward. I was injected with 250mcg of Ovidrel in the abdomen. I experienced nausea, bloating and headaches the remainder of the day after the injection. On cycle day 14, my husband and I went into the office and where Dr. Ku performed our first IUI.
Describe your experience with the nursing staff at Dallas IVF.
The nursing staff at Dr. Ku's office were great. They were always friendly and informative. They responded to my emails and calls in a timely manner.
Describe your experience with Dallas IVF.
The clinic had a great staff. All of the equipment seemed up-to-date and efficient. One weakness we found was that even with our scheduled appointment, which we always arrived on time to, we would sometimes have to wait an hour to be called back into the clinic.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Consultation: $200 Initial Sonogram: $200 Hysteroscopy: $500 Blood Work: $188 Semen Analysis: $100 Genetic Screening: $250 AMH Test Labs Fee: $75 Clomid Prescription: $20.69 Ovidrel Injection: $159.99 Sonogram & Estrogen test Weekend Fees: $325 Estradiol Prescription: $18.39 Sonogram & Estrogen Test: $295 Sperm Preparation: $300 IUI Procedure: $250 Progestrone Test: $112 hCG Beta: $112 Sonogram: $225 Estrogen Test: $95 Medication Instruction from Nurse: $40 Travel Costs: $259.49
What specific things went wrong at Dallas IVF?
  • Failed to call with results
Describe the specific things that went wrong at Dallas IVF.
There was one incidence where I was not contacted about the results of a blood test. The results showed up on my patient portal but I was not contacted about what the results meant. I called the office and had to wait until the following day to get a call back. Usually the office called right away and explained test results to me.
4
Doctor
Lowell Ku
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Dallas IVF
Frisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
6
NPS
3
Age 36 - 37
3 IUI
3 IVF
3 Embryo Freezing
Recurrent Pregnancy Loss
Unexplained
East Asian
Income $100K - $199K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Mehta has a very warm bedside manner and was familiar with my case during our appointments. She also did all the sonograms so she seemed engaged. ... Overall, she was fine. However, after our third retrieval, she told us that she had no more options/suggestions for our treatments and suggested that we move on to donor eggs. It seemed like she was giving up on our case. ... She recommended transferring 1 embryo at a time.
Overall, the clinic [Dallas IVF] is fine and the staff are nice. Weaknesses: The staff are sometimes disorganized. The surgery center had the wrong retrieval info one time. It took a few visits to get my patient records because they kept forgetting to include all the info. The billing coordinator (Mary) takes a long time to respond to queries/refunds. ... Strengths: Compassion. Same day responses to voicemails. Weaknesses: Very rushed because they had a lot of patients scheduled.
How was your experience with Rinku Mehta at Dallas IVF?
Overall, she was fine. However, after our third retrieval, she told us that she had no more options/suggestions for our treatments and suggested that we move on to donor eggs. It seemed like she was giving up on our case. She was also moving to another clinic, so maybe she was cleaning house.
What's one piece of advice would you give a prospective patient of Rinku Mehta at Dallas IVF?
As with all doctors, advocate for yourself.
During treatment, were you treated like a number or a human with Rinku Mehta at Dallas IVF?
Dr. Mehta has a very warm bedside manner and was familiar with my case during our appointments. She also did all the sonograms so she seemed engaged.
Describe the protocols Rinku Mehta used in your cycles at Dallas IVF and their degree of success.
IUI #1: Clomid 50 mg/day for 5 days; Estrace 2 mg suppositories; Ovidrel trigger. There were 2 mature follicles, 2 immature. Clomid caused thin lining. Negative pregnancy test. IUI #2: Femara 2.5 mg/day for 5 days; Ovidrel trigger. There was 1 follicle. Did Progesterone suppositories. Negative pregnancy test. IUI #3: Femara 5 mg/day for 5 days; Ovidrel trigger. There were 3 follicles. Did Progesterone suppositories. Negative pregnancy test. Retrieval #1: We did Lupron, Follistim, & Menopur, with a Novarel trigger. Results: 12 eggs, 2 D6 blasts, and 1 PGS inconclusive embryo. Retrieval #2: We did Lupron, Follistim, Menopur, & Omnitrope, with a Novarel trigger. Results: 8 eggs, 2 D6 blasts, and 1 PGS normal female. Retrieval #3: We did Follistim, Menopur, Omnitrope, Ovasitol, & Ganirelix, with a Novarel trigger. Results: 18 eggs, 1 D6 blast, and 0 PGS normal embryos.
Describe your experience with the nursing staff at Dallas IVF.
Strengths: Compassion. Same day responses to voicemails. Weaknesses: Very rushed because they had a lot of patients scheduled. Multiple attempts were often needed to draw blood. A couple times, prescriptions were not sent to the pharmacy.
Describe your experience with Dallas IVF.
Overall, the clinic is fine and the staff are nice. Weaknesses: The staff are sometimes disorganized. The surgery center had the wrong retrieval info one time. It took a few visits to get my patient records because they kept forgetting to include all the info. The billing coordinator (Mary) takes a long time to respond to queries/refunds.
Describe the costs associated with your care under Rinku Mehta at Dallas IVF.
We didn't have insurance coverage for infertility. Total cost for 3 medicated IUIs was about $3,000. Each IVF retrieval was about $16,000.
Describe Rinku Mehta's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
She recommended transferring 1 embryo at a time.
What specific things went wrong at Dallas IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Dallas IVF.
The nurses forgot to submit my prescriptions to the pharmacy a few times. The surgery center had the wrong time for my retrieval. It took multiple visits to get my patient records because the staff kept forgetting to include paperwork/lab results. For my last retrieval, they forgot to call me with the PGS results.
6
Doctor
Rinku Mehta
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
3
Clinic
Dallas IVF
Frisco
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
7
Age 34 - 35
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
Strengths: Dr. Ku is very knowledgeable and positive. He will always be your cheerleader, even on your darkest day. He provides his cell phone number for after hours contact and is very responsive to texts. He goes through every step of the process (including his little "drawings")....Weaknesses: His methods seem aggressive at times. If one method failed, it seemed like he jumped to a more extreme method rather quickly. Sometimes his "sad" voice was a little too much which made the bad news harder.
Strengths: They [Dallas IVF] definitely have the routine down. I rarely waited too long beyond my scheduled time. Weaknesses: Some of their services cost more than other places. It's hard to get billing information. They aren't withholding but it was hard to just get a print out of all expenses paid to date, organized by procedure so we could see how much we were spending per "round" of treatment. Might be a software thing.... IUIs were about $1,500 each.
How was your experience with Lowell Ku at Dallas IVF?
Strengths: Dr. Ku is very knowledgeable and positive. He will always be your cheerleader, even on your darkest day. He provides his cell phone number for after hours contact and is very responsive to texts. He goes through every step of the process (including his little "drawings"). He and his wife went through fertility treatments as well (and were eventually successful) so he really does understand the struggle. Weaknesses: His methods seem aggressive at times. If one method failed, it seemed like he jumped to a more extreme method rather quickly. Sometimes his "sad" voice was a little too much which made the bad news harder.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Clearly line out what you are expecting and ask any questions. He is very open to adjusting treatment if you have a preference.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Most of the time, the staff and Dr. Ku were very friendly. I never felt rushed and everyone always seemed readily available to answer any questions I may have had.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
3 IUIs - Follistem and some other medication. Trigger shot. First round, I was very responsive to all of the meds. Almost too responsive but we were able to proceed. Second and third time I wasn't as responsive but we still proceeded. I don't recall what adjustments, if any, were made. 1 IVF - Follistem, Menipor, some other stuff. Retrieved 20 eggs, 13 fertilized, 6? 8? made it to day 3. All arrested on day 3 resulting in 0 embryos for transfer. 4 preps for FET but only made it to FET twice. 2 Frozen Transfers using adopted embryos (more cost effective. We didn't want pay for another round given that they were unable to tell us where the issue was with our own embryos) - Lupron, birth control (had some cysts). My process took two months instead of the one month process because he wanted to do a full month of "shutting my ovaries down" because I appeared to still ovulate using regular protocol. That one time may have been a fluke because the last two times, I asked to do the one month and had no issues.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary Boggs)
I loved speaking with Mary and the sonographer. They both gave off a genuine vibe. Many of the other staff are nice enough but their bed side manner is a little lacking. Conversations/interactions with them felt robotic.
Describe your experience with Dallas IVF.
Strengths: They definitely have the routine down. I rarely waited too long beyond my scheduled time. Weaknesses: Some of their services cost more than other places. It's hard to get billing information. They aren't withholding but it was hard to just get a print out of all expenses paid to date, organized by procedure so we could see how much we were spending per "round" of treatment. Might be a software thing. Tip: Make sure you know EVERY potential cost before agreeing to a procedure.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
IUIs were about $1,500 each. Can't recall if that included the meds. IVF grand total was around $20,000. That included $5,000 in meds, about $2,000 for genetic testing, and about $1,000? $2,000? for ICSI. Embryo adoption is about $4,000. FET is about $3 or 4,000.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Depended on quality of embryos but the fewer the better when possible.
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Dallas IVF.
I had two FET rounds cancelled due to embryos not surviving the thaw. So that means 50% of my FETs were cancelled. No one told me the survival rates. Based off conversations with other women, this rate varies from clinic to clinic.
8
Doctor
Lowell Ku
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Dallas IVF
Frisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unsuccessful
NPS
10
NPS
10
Age 34 - 37
2 IUI
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
European
Income $50K - $99K
Teacher
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I always felt like a human when being treated by Dr. Ku...His strengths are that he cares about you and the outcomes of your treatment. He wants you to get pregnant and have a baby almost as much as you do! I did not find him to have any weaknesses. He is the perfect doctor for me and anyone who wants to be heard and active in their treatment plans...I used clomid at first, that was my choice due to finances. Dr. Ku expressed his disbelief that this would be effective based on our test results but, it's all I could at the time. When that didn't work for about 8 months, we were ready to try IUI. Dr. Ku again stated that due to my quickly rising FSH and extremely low AMH levels, this was not likely to work.
They [Dallas IVF] are great from the waiting room through billing. I only ever had one issue with billing and Dr. Ku handled it very well. They had sent my labs to the wrong lab for my insurance and the claims were denied. Because it was their error after I had given them the correct lab name, they ate the costs...I only really talked to them [nurses] on the phone and they were always pleasant...Dispite Dr. Ku staying that IUI was not likely to work with only one follicle, we proceeded at my request. Another negative test. We took a break and went to oral meds again but took the other one, not clomid. I stayed on that for a few months without a pregnancy until O stopped. We need donor eggs and we can tr afford that right now. Nursing Staff
How was your experience with Lowell Ku at Dallas IVF?
His strengths are that he cares about you and the outcomes of your treatment. He wants you to get pregnant and have a baby almost as much as you do! I did not find him to have any weaknesses. He is the perfect doctor for me and anyone who wants to be heard and active in their treatment plans.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Bring your notes, no one knows your body like you do. The more information you bring, the better he will be able to start the right treatment first.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
I always felt like a human when being treated by Dr. Ku. He is an amazing doctor who has gone through treatment himself with his wife. He understands how hard this is and convays that in his behavior.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
I used clomid at first, that was my choice due to finances. Dr. Ku expressed his disbelief that this would be effective based on our test results but, it's all I could at the time. When that didn't work for about 8 months, we were ready to try IUI. Dr. Ku again stated that due to my quickly rising FSH and extremely low AMH levels, this was not likely to work. It was all I could financially so we proceeded with the strongest protocol I could afford. I used Follistim and got 1 mature follicle. We switch to an at home cycle since we were not likely to benefit from IUI that cycle and got a negative pregnancy test. We tried again the next month with Follistim and upped the doses, again one mature follicle. Dispite Dr. Ku staying that IUI was not likely to work with only one follicle, we proceeded at my request. Another negative test. We took a break and went to oral meds again but took the other one, not clomid. I stayed on that for a few months without a pregnancy until O stopped. We need donor eggs and we can tr afford that right now.
Describe your experience with the nursing staff at Dallas IVF.
I only really talked to them on the phone and they were always pleasant.
Describe your experience with Dallas IVF.
They are great from the waiting room through billing. I only ever had one issue with billing and Dr. Ku handled it very well. They had sent my labs to the wrong lab for my insurance and the claims were denied. Because it was their error after I had given them the correct lab name, they ate the costs.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
I had copays for ultrasounds and office visits, my deductible applied to my lab work and I paid out of pocket for injections and procedures.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
N/a
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
Describe the specific things that went wrong at Dallas IVF.
I only had the one lab issue and it was handled very well.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 30
1 IVF
Endometriosis
Tubal Blockage
Unexplained
European
Income $50K - $99K
Nurse or HC Services
4th of 4 Docs
8 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
IVF protocol. Birth control start on cycle day 2 Follistem and menupur Resulted in 28 eggs retrieved [with Dr. Lowell Ku]...is so caring and has the best bed side manor. He greets you in the waiting room and takes you back himself with the initial consult. He makes it very easy to keep in contact with him, he provides his cell number. He showed compassion and took his time with us...He went out of his way to help us apply for fertility grants. He made us feel like a human and not a number. His action showed he truly cared for us and our journey. Communication is a must when going through IVF and he kept us up to date every step of the way. He called us himself most of the time.
The wait times [at Dallas IVF] were sometimes long but you always received quality care when it was your turn and was not rushed. The sonographer Stacy is very good at what she does. She did all the ultra sounds and I felt good with her doing it and trusted her professionalism...IVF protocol. Birth control start on cycle day 2 Follistem and menupur Resulted in 28 eggs retrieved...The nurse was very good at communicating. She called back in a timely matter and answered any questions. I did not have a lot of 1 on 1 communication with her but was pleased.
How was your experience with Lowell Ku at Dallas IVF?
We have been to three other fertility clinics before being led to Dr.Ku. He went out of his way to help us apply for fertility grants. He made us feel like a human and not a number. His action showed he truly cared for us and our journey. Communication is a must when going through IVF and he kept us up to date every step of the way. He called us himself most of the time.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
I honestly believe he his one of the best doctors around.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr.Ku is so caring and has the best bed side manor. He greets you in the waiting room and takes you back himself with the initial consult. He makes it very easy to keep in contact with him, he provides his cell number. He showed compassion and took his time with us.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
IVF protocol. Birth control start on cycle day 2 Follistem and menupur Resulted in 28 eggs retrieved
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary Boggs)
The nurse was very good at communicating. She called back in a timely matter and answered any questions. I did not have a lot of 1 on 1 communication with her but was pleased.
Describe your experience with Dallas IVF.
All the staff were friendly and professional. Clinic is very nice and clean. The wait times were sometimes long but you always received quality care when it was your turn and was not rushed. The sonographer Stacy is very good at what she does. She did all the ultra sounds and I felt good with her doing it and trusted her professionalism. They worked with my insurance ( I have no coverage for treatment ) and coded visits to were I only had to pay my co-pay.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
IVF and Freeze cycle- $9,200 Frozen transfer $3,200
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
we have not done transfer at this point
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unsuccessful
NPS
8
NPS
7
Age 28 - 31
2 IUI
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr. Ku is very knowledgeable and empathetic. He takes time to explain all of the options and possibilities. The one issue I had was when we were going to transfer our embryos we did not agree on the number to transfer. Dr Ku only wanted to transfer 1 and I was insistent on 2. It was VERY difficult to get the 2 transferred, however in the end we did transfer 2...I felt that the doctor and the stonographer really cared about me and went through the ups and downs with me.
The lab [at Dallas IVF] overwashed the sperm on one IUI, and there were no sperm left. The doctor ended up waiving half of the procedure cost, however I would have rather had a fighting chance. There was an instance where medications were not prescribed and they were required...The doctors are great, the staff is not. If you don’t mind being a self advocate and staying on top of the staff then the clinic is for you. The doctors know what they are doing and have good success rates, however they do seem busy and overworked.
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is very knowledgeable and empathetic. He takes time to explain all of the options and possibilities. The one issue I had was when we were going to transfer our embryos we did not agree on the number to transfer. Dr Ku only wanted to transfer 1 and I was insistent on 2. It was VERY difficult to get the 2 transferred, however in the end we did transfer 2.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
I felt that the doctor and the stonographer really cared about me and went through the ups and downs with me.
Describe your experience with the nursing staff at Dallas IVF.
Other than the stonographer, who is AMAZING, I would not recommend the staff at all. They are not organized and have really horrible communication. You truly have to be your own advocate. I would meet with dr and have a plan then the nurse would come in and have all the wrong information. Multiple times I had to correct them and they had to go back to the dr to confirm. Not to mention there was miscommunication on some medication that HAD to be ordered that was never mentioned and the stress of getting it while in the middle of an IVF cycle.
Describe your experience with Dallas IVF.
The doctors are great, the staff is not. If you don’t mind being a self advocate and staying on top of the staff then the clinic is for you. The doctors know what they are doing and have good success rates, however they do seem busy and overworked.
What specific things went wrong at Dallas IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Dallas IVF.
The lab overwashed the sperm on one IUI, and there were no sperm left. The doctor ended up waiving half of the procedure cost, however I would have rather had a fighting chance. There was an instance where medications were not prescribed and they were required.
8
Doctor
Lowell Ku
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Dallas IVF
Frisco
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 34
2 IUI
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Barnett helped me understand our history, our needs, and our potential for a successful pregnancy without having to take the most aggressive approach. I felt so informed, and hopeful about our future thanks to Dr. Barnett’s time spent with us...Dr. Barnett had said we’d reevaluate each time to see my body’s response, and because my response we good, we kept the same low dose treatment for a 2nd round IUI that was succcessful!
Stacey, the sonographer [at Dallas IVF] was absolutely amazing. Super kind, considerate, very informative & in the most professional way she shared such hopefulness with each sonogram that good things could be coming. Amanda & Mallory we’re my nurses and both were great...I was provided a cost sheet at the beginning which was helpful since I don’t have infertility coverage through my insurance. Fertility meds cost about $500 each time, each sonogram was $250 & the IUI was about $500+...
How was your experience with Brian Barnett at Dallas IVF?
I am so grateful to have had such a knowledgeable, thorough, considerate doctor. I appreciate his straightforward nature and the efficiency of his office. We felt so comfortable with us recommended path of treatment, and so cared for along the way.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
You are in great hands! Personally, I came prepared with my questions and Dr. Barnett helped me understand our history, our needs, and our potential for a successful pregnancy without having to take the most aggressive approach. I felt so informed, and hopeful about our future thanks to Dr. Barnett’s time spent with us and I hope you will too!
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
Dr. Barnett closely reviewed our history prior to our first appointment and asked us detailed questions. He patiently walked us through his recommendation, covering all details, and helping us understand our situation and what would be next. When I met him, I so wished I had come to see him sooner!
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
We had unexplained infertility & Dr. Barnett explained what percent of patients fall into this category. We had done a few tests in preparation - HSG, sperm analysis, ovarian reserve & thankfully all looked healthy & normal. So he recommended IUI treatment, with low doses of fertility meds. I took clomid & low doses & of gonal-f & ovidril to trigger ovulation. My body responded well to all meds, the first IUI was unsuccessful. Dr. Barnett had said we’d reevaluate each time to see my body’s response, and because my response we good, we kept the same low dose treatment for a 2nd round IUI that was succcessful!
Describe your experience with the nursing staff at Dallas IVF.
Stacey, the sonographer was absolutely amazing. Super kind, considerate, very informative & in the most professional way she shared such hopefulness with each sonogram that good things could be coming. Amanda & Mallory we’re my nurses and both were great.
Describe your experience with Dallas IVF.
The clinic is very organized & efficient. I’ve never had so many dr. appointments, but each time everyone was professional, prompt & supportive. I feel like the team of doctors are experts in their field & their leadership helps ensure the office is effective and supportive.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
I was provided a cost sheet at the beginning which was helpful since I don’t have infertility coverage through my insurance. Fertility meds cost about $500 each time, each sonogram was $250 & the IUI was about $500+...
Describe Brian Barnett's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Because we had no known issues, IUI was recommended for us which we felt great about. I had reservations about IVF which I shared with him & he shared helpful insights for me to consider if we learned we may need that path later (for example, we could limit our number of embryos if we were concerned about having many more than we wanted to implant should we ever need IVF treatment).
10
Doctor
Brian Barnett
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 35 - 36
2 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He's [Dr. Barnett] open about his family and kids and inquires about our backgrounds which makes him incredibly personable, but he's a professional, and will get back to the business of discussing your game plan quickly while always taking the time to answer all of our questions...We were an unexplained case of infertility, so considering that, Dr. B wanted to only try 2 attempts at IUI starting with a conservative approach to stimulation drugs (Follistim and Clomid) for round 1, and a higher dosage for round 2. The plan was that if the IUI's didn't work, to not waste our time and money and shoot straight for IVF with a fresh transfer. First 2 IUI's were unsuccessful. Did the IVF with fresh transfer. Worked like a charm.
Amanda Wankovsky and Mallory Jackson [nurses at Dallas IVF] were my dream team! Their enthusiasm for our case was sincerely appreciated, and their availability for all of my questions, requests, and needs was always on hand. They made the (sometimes) long-winded tutorials fun when I needed to learn about the meds, and when they had to call with bad news their compassion was incredible. Though when they had our good news, their excitement was amazing!! I loved having them in my corner! Stacy from Sono was also absolutely wonderful, FANTASTIC at her craft, and completely professional. And I loved the older blood lady too, though I can't remember her name! She's so great at what she does... makes you feel so comfortable and NEVER misses. Sometimes I could hardly feel it when she hit the vein. An all around AMAZING staff.
How was your experience with Brian Barnett at Dallas IVF?
I remember upon first meeting Dr. B that his confidence was calming. He's incredibly knowledgeable about the fertility process, roadblocks, and options, and he was thorough when trying to figure out our fertility issues. He's straight forward and to the point, yet takes the time to get to know you which I'm all about... it's a nice balance between a realist and a coddler, if you will. It was always a pleasure meeting with him.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Be prepared with your questions and don't be afraid to keep on asking them - he's a busy doc, but he'll give you the time if you need it.
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
Loved every meeting with Dr. B in that I'm a fan of a doc who is direct and not too much of a hand-holder. He's open about his family and kids and inquires about our backgrounds which makes him incredibly personable, but he's a professional, and will get back to the business of discussing your game plan quickly while always taking the time to answer all of our questions.
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
We were an unexplained case of infertility, so considering that, Dr. B wanted to only try 2 attempts at IUI starting with a conservative approach to stimulation drugs (Follistim and Clomid) for round 1, and a higher dosage for round 2. The plan was that if the IUI's didn't work, to not waste our time and money and shoot straight for IVF with a fresh transfer. First 2 IUI's were unsuccessful. Did the IVF with fresh transfer. Worked like a charm.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Amanda Wankovsky)
Amanda Wankovsky and Mallory Jackson were my dream team! Their enthusiasm for our case was sincerely appreciated, and their availability for all of my questions, requests, and needs was always on hand. They made the (sometimes) long-winded tutorials fun when I needed to learn about the meds, and when they had to call with bad news their compassion was incredible. Though when they had our good news, their excitement was amazing!! I loved having them in my corner! Stacy from Sono was also absolutely wonderful, FANTASTIC at her craft, and completely professional. And I loved the older blood lady too, though I can't remember her name! She's so great at what she does... makes you feel so comfortable and NEVER misses. Sometimes I could hardly feel it when she hit the vein. An all around AMAZING staff.
Describe your experience with Dallas IVF.
Dallas IVF Frisco has a super convenient location, was incredibly clean, offerred lots of reading options in the lobby, and worked like a well-oiled machine. I did wish they had a Keurig in the lobby for some hot tea (or naughty coffee) - already told Dr. Ku that recommendation ;-)
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
Our insurance didn't cover much of anything, so we had to pay out of pocket.
Describe Brian Barnett's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Considering my age and a consultation with the embryologist (and my fearlessness of twins as I'm a twin and love being one) we went with 2 embryos for transfer.
10
Doctor
Brian Barnett
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 33 - 34
1 IVF
Male Factor
PCOS
Black or African-American
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Mucowski met with me at each visit. ... She is extremely good at explaining the process step by step. She does not use a one protocol for all process. She allow your body to make the schedule not place you on a clinical rotation. She is well organized and on time. She personally greet you as a patient in the waiting room. She is a take charge type of doctor and make very well throughout decisions explaining all risk and benefits.
There is virtually no wait at the clinic [Dallas IVF]. There are multiple offices to choose from. The clinic have their own lab that's accredited and exceeds standards. The clinic is clean and welcoming. The waiting room is small but fine because they do not over book and it discourage patients from bringing so many other people. The equipment is up to date. ... All patients were scheduled for a financial consult. Prices generally went down and not up which is always a plus. They always found ways to save us money.
How was your experience with Sara Mucowski at Dallas IVF?
She is extremely good at explaining the process step by step. She does not use a one protocol for all process. She allow your body to make the schedule not place you on a clinical rotation. She is well organized and on time. She personally greet you as a patient in the waiting room. She is a take charge type of doctor and make very well throughout decisions explaining all risk and benefits.
What's one piece of advice would you give a prospective patient of Sara Mucowski at Dallas IVF?
Relax ask as many questions as you need to and obsorbe all of the information she has to offer.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
Dr. Mucowski met with me at each visit. She wrote hand written notes including hand drawn diagrams. She took time to understand and explain our condition. We were not new to IVF but there had been a 7 year difference between our first cycle and current cycle. she provided updated research and was very encouraging throughout the process. She remembers details and even make her own follow up calls.
Describe the protocols Sara Mucowski used in your cycles at Dallas IVF and their degree of success.
Baseline ultrasound, blood work, genetic screening, infectious disease testing, semen analysis, apply for medication discounts, schedule medication teach, trial embryo transfer, and follow up for treatment plan. The treatment plan included follical stimulating hormone injections including menopur and Follistim. Ganirelix was added later to prevent premature ovulation. The protocol also used a double trigger Lupton shot and freeze all protocol.
Describe your experience with the nursing staff at Dallas IVF.
Everyone works well together.
Describe your experience with Dallas IVF.
There is virtually no wait at the clinic. There are multiple offices to choose from. The clinic have their own lab that's accredited and exceeds standards. The clinic is clean and welcoming. The waiting room is small but fine because they do not over book and it discourage patients from bringing so many other people. The equipment is up to date.
Describe the costs associated with your care under Sara Mucowski at Dallas IVF.
All patients were scheduled for a financial consult. Prices generally went down and not up which is always a plus. They always found ways to save us money.
Describe Sara Mucowski's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
I would have perfered multiple embryo transferred. I do trust her judgement and understand that there were risk.
10
Doctor
Sara Mucowski
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
9
Age 29 - 31
2 IUI
PCOS
Middle Eastern
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Ku is extremely compassionate in what he does....he still makes the time to contact his patients and see how they are doing with receiving bad news....Dr. Ku goes over every factor in detail and explains every step. He wants us to ask questions so that he addresses our concerns we have. He does not speak in medical terms that we would not be able to understand...Dr/ Ku is very patient in answering every question, no matter how insignificant it may mean.
The clinic [Dallas IVF ] is warm, not cold in a sense that you feel uncomfortable when waiting to be roomed. The front office are warm and welcoming. The back office nurses are always helpful and kid when working with the patient. Always received calls asap when getting lab work done. The clinic does not hassle you from a financial point of view. They are very considerate and work with you when it comes to the financial part of it. I can not think of any weaknesses the clinic has.
How was your experience with Lowell Ku at Dallas IVF?
Meeting Dr. Ku for an initial consult was a very great experience. When waiting in front lobby area. Dr. Ku is the one who gets you to his office, not the MA's. That in itself is very personable. Dr. Ku goes over every factor in detail and explains every step. He wants us to ask questions so that he addresses our concerns we have. He does not speak in medical terms that we would not be able to understand. When both of my IUI cycles came back to be unsuccessful, I would receive a call from him personally to voice his sadness with us. Each time he would ask if there was anything he could do to help me grieve the loss.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
That they do not need to hesitate in asking many questions. Dr/ Ku is very patient in answering every question, no matter how insignificant it may mean.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is extremely compassionate in what he does. He explained that him and his wife also struggled with infertility and have had kids through IVF. When receiving negative results from the nurse, he still makes the time to contact his patients and see how they are doing with receiving bad news.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
I was taking a mix of Clomid and Letrozole along with low doses of Follistim injections. The reson I was put on this cocktail of meds was due to my PCOS. I have a very large number of eggs to each ovary and Dr. Ku did not want to cause OHSS if taking too may injections. At each visit, he would adjust med/injection intake to make sure treatment did not cause OHSS.
Describe your experience with the nursing staff at Dallas IVF.
All of the nurses were very kind and helpful. They always explained things as they worked. They were patient in answering all of the questions I had.
Describe your experience with Dallas IVF.
The clinic is warm, not cold in a sense that you feel uncomfortable when waiting to be roomed. The front office are warm and welcoming. The back office nurses are always helpful and kid when working with the patient. Always received calls asap when getting lab work done. The clinic does not hassle you from a financial point of view. They are very considerate and work with you when it comes to the financial part of it. I can not think of any weaknesses the clinic has.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
My insurance did not cover anything fertility related. For each IUI cycle, including ultrasounds and lab work, I paid roughly around $1k each time. This is not including the medications.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Have not done IVF with Dr. Ku as of yet due to financial reasons.
What specific things went wrong at Dallas IVF?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Dallas IVF.
A medication was not called in once to the mail order pharmacy. Fortunately, it did not affect my cycle and med was still called in timely a manner
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 40 - 41
2 IUI
Recurrent Pregnancy Loss
South Asian
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Ku is very sensitive with my feelings. He was very compassionate...He always make sure that I am comfortable with all the decisions with my treatment...He knows the financial burden and how stressful dealing with infertility....Dr ku suggested we do IVF so we can choose the quality of the embryo...He was always honest and very supportive with all our decisions. He is very soft-spoken and he will explain everything clearly. He never rush our meetings.
Everybody is nice and knowledgeable in that clinic [Dallas IVF]....If they cannot reach me by phone since my phone is always in silent if I’m working they would reach out to me by email... I felt like I have a team who got my back in that clinic. They are always pleasant everytime I come for my appt. The cashier and the person who does the appointment scheduling is very accommodating...My primary nurse Mary is very good in explaining all the details of my treatment with me.
How was your experience with Lowell Ku at Dallas IVF?
Dr Ku is the perfect Reproductive Endocrinologist for me. He fully understands all the emotions you are going through since he experienced infertility himself. He knows the financial burden and how stressful dealing with infertility. He made our journey more bearable for us. He was always honest and very supportive with all our decisions. He is very soft-spoken and he will explain everything clearly. He never rush our meetings.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
You will never regret choosing Dr Ku as your Reproductive Endocrinologist.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr Ku is very sensitive with my feelings. He was very compassionate. He knows that that we drive 6hrs total (back and forth) just to see him. He did make sure that he saw me even though I was late with my appointment. He always make sure that I am comfortable with all the decisions with my treatment.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We did the Follistism and Clomid combination. Since I can get pregnant but had miscarriage 3x we opted for IUI. First IUI was negative probably due to just having 1 egg and small amount of sperm on our 1st cycle. 2nd IUI we got pregnant but miscarriage at 8wks. Probably due to genetics/chromosomal. So Dr ku suggested we do IVF so we can choose the quality of the embryo.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary)
My primary nurse Mary is very good in explaining all the details of my treatment with me. She would email me all my lab request if I cannot make it to their clinic and just have it done closer to my residence. My Sono nurse is so knowledgeable. She is always honest with me. She would explain everything that she was seeing in the Sono. She cheered with me when I had good numbers of follicles and felt sad when we did not find any fetal heart beat. I felt like I have a team who got my back in that clinic. They are always pleasant everytime I come for my appt. The cashier and the person who does the appointment scheduling is very accommodating.
Describe your experience with Dallas IVF.
Everybody is nice and knowledgeable in that clinic. They ff-up all the time. If they cannot reach me by phone since my phone is always in silent if I’m working they would reach out to me by email. I don’t see any weaknesses.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
As with any other Fertility Clinic it’s expensive and my insurance will only cover for lab tests. It is financially draining. But they do offer some financing.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
We have not talk about embryo transfer since we only did IUI.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 28
1 IUI
Anovulation
PCOS
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ku is hands down the most amazing doctor I have ever had in my life. His bedside manner is unmatched and I feel like I am his ONLY patient when I am with him. His attention to detail and ability to explain procedures and next steps is phenomenal.... We tried a number of different combinations, specifically to avoid another miscarriage as I am a recurrent loss patient. What is working for us so far is Follistim injections paired with Letrozole for 7-10 days, Ovidrel trigger shot, IUI. Two days following IUI I begin a Lovenox i jections, Prednisone (steroid), and Progesterone in oil injections.
The only weakness I can think of is that sometimes the wait is a little longer than expected but the clinic [Dallas IVF] makes up for it ten fold with their bedside manner! From the moment you are greeted to the moment you check out, you feel encouraged, supported and cared for.... They answered all questions with kindness and patience.... Dr. Ku is hands down the most amazing doctor I have ever had in my life. His bedside manner is unmatched and I feel like I am his ONLY patient when I am with him.
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is the only doctor that has ever given my husband and I a sense of hope. Even in the midst of our miscarriages he was patient but encouraging us to not give up. He changed the course of action to one that was exactly what we needed and we will never be able to thank him enough. He is literally a God send.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Be prepared to leave every single appointment feeling like his one and only patient. You will feel listened to, dignified, informed and respected.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is hands down the most amazing doctor I have ever had in my life. His bedside manner is unmatched and I feel like I am his ONLY patient when I am with him. His attention to detail and ability to explain procedures and next steps is phenomenal.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We tried a number of different combinations, specifically to avoid another miscarriage as I am a recurrent loss patient. What is working for us so far is Follistim injections paired with Letrozole for 7-10 days, Ovidrel trigger shot, IUI. Two days following IUI I begin a Lovenox i jections, Prednisone (steroid), and Progesterone in oil injections. I also take a prenatal, Baby aspirin and pure Folate.
Describe your experience with the nursing staff at Dallas IVF.
Phenomenal! They answered all questions with kindness and patience.
Describe your experience with Dallas IVF.
The only weakness I can think of is that sometimes the wait is a little longer than expected but the clinic makes up for it ten fold with their bedside manner! From the moment you are greeted to the moment you check out, you feel encouraged, supported and cared for.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Because we did so many medicated IUI’s with injectables and extensive genetic testing on both myself and my husband, we have spent about $40k.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 34
Male Factor
European
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
the hyper stimulation of the ovaries caused some major bloat....like 6 months pregnant bloat. Egg retrieval was quick and we retrieved 22 eggs in total, 10 fertilized via ICSI, 6 turned into viable embryos, and 4 passed pgs testing [protocol with Dr. Lowell Ku]...recommends single embryo transfers if possible as twins often lead to high risk pregnancies. But different factors could change decision based on quality and number of embryos... has such a great attitude. From our first meeting it really felt that he was genuinely excited for our journey. He was very optimistic, but definitely set expectations. His attitude was infectious and we were always happy to see Dr. Ku.
The nursing staff[at Dallas IVF] was great. They provided a lot of hands on education for administering the shots, and explained our numbers throughout the process...Sonograms $1,380.00 Retrieval $12,900.00 Anesthesia $525.00 Gen Testing $1,350.00 ICSI $2,700.00 Transfer $3,700.00 Drugs $5,000.00...They are very organized, prompt, clean and friendly. The Surgical side was also very well ran and organized. We felt in very good hands. From the medical staff to the billing department, we don't have any negatives to list.
How was your experience with Lowell Ku at Dallas IVF?
Dr Ku was overall extremely helpful in educating us throughout the process as well as keeping up a great attitude during a very stressful time for us. Not only that, but he gave us his personal cell phone number to text or call him for any questions that popped up. We aren't people who like to bug people off the clock, but we did text him a couple times and he responded right away and took care of us. He was all you can ask for in an IVF doctor.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Just Trust in Dr. Ku and feed off his energy. He knows what you are going through since he went through IVF for both of his children.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr Ku has such a great attitude. From our first meeting it really felt that he was genuinely excited for our journey. He was very optimistic, but definitely set expectations. His attitude was infectious and we were always happy to see Dr. Ku.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We started 10 days of birth control shortly after the begging of the cycle. A couple sonograms were performed after bleeding subsided in order to check the overlies. Once cleared, we started hormone injections (gonodotrphin). Several more sonograms were performed to check follicle/egg growth. Then a trigger shot was injected leading up to retrieval day. Note, the hyper stimulation of the ovaries caused some major bloat....like 6 months pregnant bloat. Egg retrieval was quick and we retrieved 22 eggs in total, 10 fertilized via ICSI, 6 turned into viable embryos, and 4 passed pgs testing.
Describe your experience with the nursing staff at Dallas IVF.
The nursing staff was great. They provided a lot of hands on education for administering the shots, and explained our numbers throughout the process.
Describe your experience with Dallas IVF.
Overall Frisco IVF was awesome. They are very organized, prompt, clean and friendly. The Surgical side was also very well ran and organized. We felt in very good hands. From the medical staff to the billing department, we don't have any negatives to list.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Sonograms $1,380.00 Retrieval $12,900.00 Anesthesia $525.00 Gen Testing $1,350.00 ICSI $2,700.00 Transfer $3,700.00 Drugs $5,000.00
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Dr. Ku recommends single embryo transfers if possible as twins often lead to high risk pregnancies. But different factors could change decision based on quality and number of embryos
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 39
Unexplained
European
Income $100K - $199K
Operations
5th of 5 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
In our initial consultation he repeated my concerns back to me and then said how we would address them. Dr Ku even typed it up in front of me and printed it to take home with us as a reference of what we discussed and the plan. He also asked us about timing of transfer that would make it best case scenario with our schedules. Since I would have to have a cerclage and bed rest with my next pregnancy Dr Ku wanted to make sure we would be able to travel for the holidays in the first 12 weeks of pregnancy before bed rest.
I have been in and out of a lot of offices in the last 8 years and I would say that Dr Ku's office [Dallas IVF- Frisco] ticks all the important boxes. Treating patients like individual with unique concerns, operating an efficient office with the patient in mind like scheduling varying tests and procedures consecutively the same day and always making next steps clear. Having the patient be an active participant in their treatment plan
How was your experience with Lowell Ku at Dallas IVF?
I feel Dr Ku is very knowledgeable in his field and understands the pros and cons of each treatment or protocol. Dr Ku explains procedures through a mixture of verbal, hand drawn pictures, and written documentation to reinforce the information to the patient. He listens to your concerns and repeats them back to the you to confirm patient and doctor are on the same page. Most importantly I feel what Dr Ku brings to the table that other doctors in the field don't, is patient peace of mind. He listens to his patients and then uses all his tools in his medical tool box to meet those patients needs. Too often for women experiencing infertility, it is the other way around. We are told from doctors that there is only one path and to just adhere to his path and we will be successful. I feel Dr Ku's success comes from the level of confidence and peace of mind that he brings his patients. A happy relaxed patient has better outcomes.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
I would say lay out all your concerns and thoughts out for Dr Ku, he is excellent and interpreting and extrapolating and then turning that into a plan of action. He is also great at working with budgets so don't be afraid to mention that cost is a concern and he will explain the different paths and cost and let you make the decision.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
In our initial consultation he repeated my concerns back to me and then said how we would address them. Dr Ku even typed it up in front of me and printed it to take home with us as a reference of what we discussed and the plan. He also asked us about timing of transfer that would make it best case scenario with our schedules. Since I would have to have a cerclage and bed rest with my next pregnancy Dr Ku wanted to make sure we would be able to travel for the holidays in the first 12 weeks of pregnancy before bed rest. My husband even stated that in 8 years of trying he has never seen a doctor that repeated our concerns back to us and that was so deliberate and thoughtful in the planning. Dr Ku also explains the challenges and likelihood of success, I felt it prepared us for failures. Other doctors in our past have made wild claims of promising a baby and then failed to even get me pregnant. Dr Ku has a very warm bedside manner which isn't as important to me as some other of his qualities, but when you are weary from trying and all the procedures and hormones it is nice to have a soft tone and positive attitude coming from your doctor.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Still in progress.
Describe your experience with the nursing staff at Dallas IVF.
The nursing staff was segmented but I felt I always knew who I went to for protocol, procedures, sonos, bloodwork and scheduling. They are also good about handing off to the next step person. While in office I was escorted between lab, sono, procedure room, and consult room. The nurses were friendly and great about explaining what they were doing, why, and the next step.
Describe your experience with Dallas IVF.
I have been in and out of a lot of offices in the last 8 years and I would say that Dr Ku's office ticks all the important boxes. Treating patients like individual with unique concerns, operating an efficient office with the patient in mind like scheduling varying tests and procedures consecutively the same day and always making next steps clear. Having the patient be an active participant in their treatment plan.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Still ongoing but costs for a transfer were given up front at 3700 to 4300. That is not including the HSC and Hysteroscopy which our insurance mostly covered so it was only about 500 out of pocket with office visits and prescriptions.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Unfortunately our insurance dictated the eSET protocol, so we did not have an option to discuss.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
0
NPS
1
Age 33 - 34
3 IUI
Anovulation
PCOS
Income $100K - $199K
Teacher
1st of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt as though my questions were dismissed or treated as if they were a dumb question. After the failures his nurses would always call with the results and there was never any follow up with Dr. Barnett. Only when I requested an appointment with him did I see him specifically...If you go to him stand your ground and ask questions until you are satisfied with the answers not him. He is the expert, this is his area of focus so he should be the one leading the conversations of next steps not waiting on your next call.
[Dallas IVF] rarely answer the phone after 3pm and if you leave a message for anyone expect it to take 2 or 3 days before they return your call (if they do). Don't EVER cancel or try to reschedule an appointment they will charge you or it will be next month before any availability...After having bloodwork BETA done I would have to wait until the next day sometimes or I would have to call them. On some of my bloodwork they wouldn't be able to find the results and would have to call me back after tracking them down. Failed to take into account my hypothyroidism and medication before making cycle changes and drug changes.
How was your experience with Brian Barnett at Dallas IVF?
I only met with Dr. Barnett maybe 2 or 3 times and each time I felt as though my questions were dismissed or treated as if they were a dumb question. After the failures his nurses would always call with the results and there was never any follow up with Dr. Barnett. Only when I requested an appointment with him did I see him specifically. When I finally left it was because I felt as though Dr. Barnett was just placating me and my decisions (which I am not the expert in) until I came to the most costly of his services IVF. Never once did I feel as though my treatment was personalized to me and my conditions but rather my numbers fit into a chart of this is her number so we will do x which is standard for all women. I also have hypothyroidism which was documented in my chart but he never tracked my numbers or asked for them until I found out shortly after my 3rd IUI that my TSH level was low and he said "well that definitely could've been a factor in the negative result" but I had to go to a different doctor to get my blood drawn to get numbers.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
If you go to him stand your ground and ask questions until you are satisfied with the answers not him. He is the expert, this is his area of focus so he should be the one leading the conversations of next steps not waiting on your next call.
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
Felt as though none of the medicated (clomid and Femara) cycles weren't going to work and neither was the injectionable IUI's. Never followed up after cycle failures I always reached out asking about next steps and was basically told well what do you want to do without any explanation or hypothesis of why recurrently failing.
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
Did 5 cycles of Clomid only increasing amount of medicine each time. Negative pregnancy test. Did 3 IUI's only thing changed was amount of injectible (follistim). only reasoning was that the last one failed. All 3 negative pregnancy test. One cycle of Femara after IUI's at my request (research I found stated better results for women with PCOS). Produced same result (one mature follicle) as the fully injectionable cycles did. Negative pregnancy test.
Describe your experience with the nursing staff at Dallas IVF.
Mainly experienced nursing staff. Front office nurses were off-putting not very nice. But once you went back for sonogram the technician was amazing. She explained everything she was doing and what everything on the screen meant. She went into detail what she was doing or about to do to prepare you for being uncomfortable. They outsourced bloodwork so there was never any consistency there.
Describe your experience with Dallas IVF.
Clinic hours were inconvenient for a working adult especially a teacher who has to use sub days in order to come in for appointments. They rarely answer the phone after 3pm and if you leave a message for anyone expect it to take 2 or 3 days before they return your call (if they do). Don't EVER cancel or try to reschedule an appointment they will charge you or it will be next month before any availability.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
Each sonogram was $95 and each blood draw was $75. Clomid cycles with timed intercourse were about $300. IUI's were $4000 - $5000 with medication, sonograms, blood draw, semen analysis, semen prep, insemination, and beta blood draw. Received a pay schedule for IVF and it was $23,000 before prescriptions.
What specific things went wrong at Dallas IVF?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Dallas IVF.
After having bloodwork BETA done I would have to wait until the next day sometimes or I would have to call them. On some of my bloodwork they wouldn't be able to find the results and would have to call me back after tracking them down. Failed to take into account my hypothyroidism and medication before making cycle changes and drug changes.
0
Doctor
Brian Barnett
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
1
Clinic
Dallas IVF
Frisco
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
1
NPS
3
Age 38
Male Factor
PCOS
Uterine Fibroids
Black or African-American
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
had one consultation and I felt that we were told to go lose weight and then come back [Dr. Brian Barnett]...is a great physician and very smart but he is not very sensitive...is very statistics and facts based...is not warm and fuzzy...recommended to take Provera...metformin...referred to a weight loss provider and a cardiologist.
[Dallas IVF] is very good at communication...wait times average around 30 mins to 1 hr. The parking around the building is not great during the busy times...also need more experienced nurses at drawing hard to stick patients...ultrasound team they were great and compassionate
How was your experience with Brian Barnett at Dallas IVF?
Dr. Barnett came highly recommended by a friend who is also a physician. She had a successful second round of IVF after conceiving her first child with a seperate physician. My friend had a complicated medical history I was excited to see how Dr. Barnett could help me. My husband and I had one consultation and I felt that we were told to go lose weight and then come back. My husband and myself have been overweight our whole lives and to he told to do what we have not been successful with in the past seemed impossible. We have basically given up our dream to have children because we can't seem to find a way to lose weight. We have had so many setbacks in trying to lose the weight that we have basically given up. Hearing again that our weight would be the obstacle to becoming parents was devastating. We were given the information to see another provider to help us lose the weight and have still not been successful 2 years later. We are also older so we feel the clock is ticking.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Dr. Barnett is a great physician and very smart but he is not very sensitive. He is very statistics and facts based. He is not warm and fuzzy but I have heard from other people that he gets results when the numbers are more in your favor.
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
I am an overweight female and I knew this going into my appointment but I felt that I was told I am overweight and unless I could miraculously figure out how to lose weight, when I have never been able to lose weight in the past then I would not have any success in becoming a mother. That news devastated me and sent me into a depression where I gained more weight.
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
It was recommended that I get a full health check up to make sure that I was healthy enough to undergo infertility treatments. I was recommended to take Provera to regulate my cycle. I was recommended to take metformin to aid with my insulin resistance and referred to a weight loss provider and a cardiologist.
Describe your experience with the nursing staff at Dallas IVF.
I loved the ultrasound team they were great and compassionate. They listened well and were informational without feeling cold.
Describe your experience with Dallas IVF.
The biggest strength of the clinic is their location. They have several clinics in the DFW area and the Frisco location is in the same parking lot as my job. The clinic is very good at communication. I would say be ready to wait because the wait times average around 30 mins to 1 hr. The parking around the building is not great during the busy times. They also need more experienced nurses at drawing hard to stick patients.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
The breakdown of cost was as follows: Cost of office visit, Cost of medications, cost of consults- weight loss provider and cardiologist, cost of monthly ultrasounds
1
Doctor
Brian Barnett
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
2 of 5
3
Clinic
Dallas IVF
Frisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
9
NPS
9
Age 27 - 28
3 IUI
1 IVF
Male Factor
PCOS
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Barnett] often forgot who I was and had to look at my notes but he treated me well... is very dry and to the point which I appreciated. He specifically tailors the treatment plan based on your needs...I had tried Clomid with my OB and that didn’t work. So he suggested Femara for three months. Then when that didn’t work he suggested IUI but with only a maximum of three. After that did t work, he strongly suggested ivf with a frozen transfer. He advised against any fresh transfers especially with my PcOS
The front staff [at Dallas IVF] isn’t super friendly or helpful. Most of the nurses are great. The sonographer is fantastic! They have a patient portal online that you can use to see all your upcoming appointments, payments, treatment plans, lab results, etc. this is super helpful! They get results back to you very quickly and are pretty flexible with appointment times...Mallory [nurse] kind of took me under her wing. I always preferred to talk to Mallory because she knew me and knew my case. She was fantastic and if she didn’t know the answer to something, she would always get tj answer.
How was your experience with Brian Barnett at Dallas IVF?
Dr. Barnett is very dry and to the point which I appreciated. He specifically tailors the treatment plan based on your needs. He is ruthfully honest so if you don’t appreciate that then don’t go see him. He will not hold your hand but he will do everything to get you pregnant. I trust his advice and expertise.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Don’t expect him to hold your hand!
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
He often forgot who I was and had to look at my notes but he treated me well
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
I had tried Clomid with my OB and that didn’t work. So he suggested Femara for three months. Then when that didn’t work he suggested IUI but with only a maximum of three. After that did t work, he strongly suggested ivf with a frozen transfer. He advised against any fresh transfers especially with my PcOS
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mallory)
Mallory kind of took me under her wing. I always preferred to talk to Mallory because she knew me and knew my case. She was fantastic and if she didn’t know the answer to something, she would always get tj answer.
Describe your experience with Dallas IVF.
The front staff isn’t super friendly or helpful. Most of the nurses are great. The sonographer is fantastic! They have a patient portal online that you can use to see all your upcoming appointments, payments, treatment plans, lab results, etc. this is super helpful! They get results back to you very quickly and are pretty flexible with appointment times.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
Total was about 25,000 for ivf I believe
Describe Brian Barnett's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Dr Barnett strongly encourages transferring one embryo at a time unless the embryos are terrible quality or you’re advanced maternal age. He advises against multiple embryos
What specific things went wrong at Dallas IVF?
  • Failed to order appropriate test
Describe the specific things that went wrong at Dallas IVF.
Dr Barnett decided to do a hysteroscopy before trying ivf. He said that was the only thing that should have been done that wasn’t as far as diagnostics go.
9
Doctor
Brian Barnett
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Dallas IVF
Frisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Consult
NPS
6
NPS
6
Age 41
Income $0 - $49K
4th of 4 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Brian Barnett] looked over all of my medical history and expressed what he thought was the next steps in moving forward which basically I felt like was putting me on the back burner. My accomplishments with weight loss seem to never be enough and as someone who is going to be 42 I feel like I don't have time to wait. But that didn't seem to matter. The doctor was thorough and organized and is well knowlegable in his area of expertise. But when it came to my specific needs, I felt like I wasn't heard.
We have embryos that were donated to us stored at this clinic [Dallas IVF] and we were not informed that our storage fee was past due by 6 months and so we are making payments to get it paid and will have to pay the yearly storage fee again in 6 months which I don't think is right for us to have to do. Also I was informed that I can not have any consults with the doctor until our storage fee is paid so I'm working with my obgyn until we are caught up.
How was your experience with Brian Barnett at Dallas IVF?
We only had a phone consult as I live in Ohio and his office is in TX. He looked over all of my medical history and expressed what he thought was the next steps in moving forward which basically I felt like was putting me on the back burner. My accomplishments with weight loss seem to never be enough and as someone who is going to be 42 I feel like I don't have time to wait. But that didn't seem to matter. The doctor was thorough and organized and is well knowlegable in his area of expertise. But when it came to my specific needs, I felt like I wasn't heard.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Make sure you have all questions and concerns written down and don't be afraid to express them.
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
The consult was rushed and I felt like my accomplishments and voice was considered or heard.
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
The only protocol that we are doing now is weightloss and maintaining that I have a cycle every month. We set up a treatment plan for other testing to be done before we start cycling for transfer.
Describe your experience with the nursing staff at Dallas IVF.
I spoke with a nurse over the phone and received the treatment plan via email. The staff appears to be organized and timely with getting out info.
Describe your experience with Dallas IVF.
As I live out of state from this clinic, I can't give a full opinion of this clinic. But from the little that I have experienced I believe this clinic to be orderly and timely with patient info and receiving information from previous doctors.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
I had to pay 100.00 out of pocket for the phone consult and was informed that the thaw and transfer would cost 3700.00 not including meds and several tests leading up to transfer.
Describe Brian Barnett's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
I don't know how many embryos this doctor would transfer at once but I'm not opposed to multiple embryo transfer at once.
What specific things went wrong at Dallas IVF?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Dallas IVF.
We have embryos that were donated to us stored at this clinic and we were not informed that our storage fee was past due by 6 months and so we are making payments to get it paid and will have to pay the yearly storage fee again in 6 months which I don't think is right for us to have to do. Also I was informed that I can not have any consults with the doctor until our storage fee is paid so I'm working with my obgyn until we are caught up.
6
Doctor
Brian Barnett
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
Dallas IVF
Frisco
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
8
NPS
8
Age 41 - 42
3 IUI
Male Factor
PCOS
European
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Donor Sperm
Neutral
Neutral
Unsuccessful
Dr. Mukowski was very nice and I liked that she was willing to let us try IUI instead of throwing a lot of statistics at us. She was always very positive. My husband felt that although she was nice that she was somewhat distant after our initial consultation which bothered him a little but to me it didn’t matter since she still provided good care.... I can’t say I wasn’t a little disappointed when I didn’t hear from her after negative pregnancy tests but that isn’t the way most practices run so it wasn’t something I would of held against her.
Strengths were that everyone there [Dallas IVF] was very nice and professional and competent. I would have like it however if we had an ultrasound on the day of the IUI to see how many follicals there actually were.... Each cycle included 2 ultrasounds, Estrogen level, consultation and IUI and came out to be about $1100 not including donor sperm and meds which I purchased elsewhere.... They were very friendly, informative, and always responded to my emails very quickly.
How was your experience with Sara Mucowski at Dallas IVF?
She has a pleasant personality and I didn’t have any issues with her. She was always very positive when I went for my ultrasounds and insemination. I can’t say I wasn’t a little disappointed when I didn’t hear from her after negative pregnancy tests but that isn’t the way most practices run so it wasn’t something I would of held against her.
What's one piece of advice would you give a prospective patient of Sara Mucowski at Dallas IVF?
After a failed cycle be sure to ask for direction on what to do next so that your not left hanging.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
Dr. Mukowski was very nice and I liked that she was willing to let us try IUI instead of throwing a lot of statistics at us. She was always very positive. My husband felt that although she was nice that she was somewhat distant after our initial consultation which bothered him a little but to me it didn’t matter since she still provided good care. All in all she is a good competent doctor with an AWESOME and very personable nursing staff that always get back with you very quickly. I would recommend her.
Describe the protocols Sara Mucowski used in your cycles at Dallas IVF and their degree of success.
First IUI cycle was clomid only for a few days and only produced one follicle. The second cycle I took follistim and clomid and ended up with 3-6 follicles and no pregnancy. Third attempt also used clomid and follistim-same protocol as second cycle except I ended up triggering 48 hrs before IUI instead of 36hrs (I did this on my own not per orders). I had 3 large follicals on the ultrasound 2 days prior to the IUI. I had a faint positive urine pregnancy test and some pregnancy symptoms starting about 4 days before my period was due but on the 14th day post IUI, urine hcg was negative and serum hcg was only slightly elevated to show positive but was back down to zero two days later instead of doubling.
Describe your experience with the nursing staff at Dallas IVF.
They were very friendly, informative, and always responded to my emails very quickly.
Describe your experience with Dallas IVF.
Strengths were that everyone there was very nice and professional and competent. I would have like it however if we had an ultrasound on the day of the IUI to see how many follicals there actually were.
Describe the costs associated with your care under Sara Mucowski at Dallas IVF.
Each cycle included 2 ultrasounds, Estrogen level, consultation and IUI and came out to be about $1100 not including donor sperm and meds which I purchased elsewhere.
8
Doctor
Sara Mucowski
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Successful
NPS
10
NPS
10
Age 27 - 31
1 IVF
Male Factor
PCOS
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We started my IVF cycle [with Dr. Lowell Ku] with birth control for 10 days then added Lupron. Then he added Menopur and Follistim. We actually triggered 2 days early because I responded so well. We retrieved 38 eggs, 35 were mature, 25 fertilized, and we ended with 12 embryos. We did a fresh transfer of 1 AA embryo that resulted in our daughter born in July 2014. We did a frozen transfer of 1 embryo in June of 201 which resulted in our son born in March 2016.
The clinic [Dallas IVF] isn't the best about calling back, answer the nursing line, etc, but I didn't care because Dr. Ku is amazing and he is worth all of it. If I ever didn't get the answer I was looking for I was able to text/call Dr. Ku and I always got the answer I needed.... I went in for blood work one time and some how my blood sample never made it to the lab. I had to go in again for another blood test. Not a big deal in the end.
How was your experience with Lowell Ku at Dallas IVF?
I cannot say enough amazing things about Dr. Ku. He is the most caring doctor I have ever met. Knowledgeable, trustworthy, warm, and truly loves his patients. He does everything he can to get the outcome wanted.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
If bedside manner is important to you, Dr. Ku is your doctor. Not only does he have good bedside manner, but his knowledge of infertility is amazing! He has gone through IVF himself with his wife to have their children so he gets what we were going through on the emotional side of it too.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
His bedside manner was amazing. He made sure I understood what was going on and was always available to talk if I needed any explanation. He even gave me his cell number to text or call if I ever needed him. Even after having 3 children and not in treatment right now he texted me when our third was born to congratulate us. Such an amazing man that loves his patients!
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We started my IVF cycle with birth control for 10 days then added Lupron. Then he added Menopur and Follistim. We actually triggered 2 days early because I responded so well. We retrieved 38 eggs, 35 were mature, 25 fertilized, and we ended with 12 embryos. We did a fresh transfer of 1 AA embryo that resulted in our daughter born in July 2014. We did a frozen transfer of 1 embryo in June of 201 which resulted in our son born in March 2016.
Describe your experience with the nursing staff at Dallas IVF.
With my first transfer in 2014 I loved the nursing staff. Joan (who is no longer there) was amazing. She was with me through the entire transfer. She always was the one that called with news and I loved that I had her through the process. With my son's transfer in 2016 the staff had changed and wasn't as good. I didn't have that connection with 1 nurse like before and most of the time when I called the nurses line I couldn't get anyone to answer. I would ask questions about things that Dr. Ku and I talked about and they either weren't sure or their answer was opposite of what Dr. Ku and I talked out.
Describe your experience with Dallas IVF.
Dr. Ku is worth it. No matter what I encountered. The clinic isn't the best about calling back, answer the nursing line, etc, but I didn't care because Dr. Ku is amazing and he is worth all of it. If I ever didn't get the answer I was looking for I was able to text/call Dr. Ku and I always got the answer I needed.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
We paid around $16,000 for our IVF/ICSI fresh transfer in 2014 and $3200 for a frozen transfer in 2016.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
When deciding for our first transfer he recommended 1 embryo due to the fact that it was an AA embryo. I was very nervous because I wanted to highest chance of a baby. He was confident it would take and he promised if it didn't we would do 2 embryos the next transfer. He said their mission was to get me pregnant, stay pregnant, and bring a baby home. Not just to get me pregnant by any means necessary even if that meant multiples. The transfer worked and I had my daughter in July 2014.
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
  • Lost or damaged samples
Describe the specific things that went wrong at Dallas IVF.
I went in for blood work one time and some how my blood sample never made it to the lab. I had to go in again for another blood test. Not a big deal in the end.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5