Delaware Institute for Reproductive Medicine

3 doctors work here

Rated 9.3
Strongly recommend: 85%Neutral: 8%Don't recommend: 7%9.3
85% strongly recommend
68 reviews
Operations
9.5
9.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.7
9.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.4
8.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.6
9.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
373
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

Chadds Ford
161 Wilmington West Chester Pike, Ste 1030
Chadds Ford, PA 19317
Milford
909 Lakeview Ave
Milford, DE 19963
Newark
4745 Ogletown-Stanton Road, Medical Arts Pavilion 1, Suite 111
Newark, DE 19713
Show 1 more

68 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 31
1 IVF
Endometriosis
Male Factor
European
Income $100K - $199K
Teacher
3rd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Emelia Bachman] speaks to you as a person rather than a patient, celebrated with us on victories (even the small ones) and empathized with us when things doesn’t go as planned. She called us on her vacation to check in when we received difficult news and was there every step of the way for our transfer process. Dr. Bachman is a feelings girlie - she hugs, laughs, smiles, hopes, tears up a little - and I’m here for it all.
DIRM took the time to get to know about me outside of infertility and I’ve spoken to Dr. Bachman more than I’ve ever spoken to a physician before in the short time that I’ve been with her versus the years that I’ve been with others. The clinic has two locations - Milford and Newark. Both are welcoming and the staff at each are kind and helpful. The portal is a little tricky to learn to navigate at first, but you get the hang of it with practice.
How was your experience with Emelia Bachman at Delaware Institute for Reproductive Medicine?
She’s incredible! I’ve been to two clinics with three different doctors and couldn’t imagine leaving Dr. Bachman at any point. She speaks to you as a person rather than a patient, celebrated with us on victories (even the small ones) and empathized with us when things doesn’t go as planned. She called us on her vacation to check in when we received difficult news and was there every step of the way for our transfer process. Dr. Bachman is a feelings girlie - she hugs, laughs, smiles, hopes, tears up a little - and I’m here for it all.
What's one piece of advice would you give a prospective patient of Emelia Bachman at Delaware Institute for Reproductive Medicine?
Choose her - she will do everything and anything she can to make your dreams a reality.
During treatment, were you treated like a number or a human with Emelia Bachman at Delaware Institute for Reproductive Medicine?
On our first consultation, Dr. Bachman asked about me about myself and my life outside of infertility. She made sure to ask about our hopes, dreams, and expectations. Dr. Bachman remembers details about patients and called while on vacation to check on me when we received some hard news. She has been kind, patient, and willing to go above and beyond.
Describe the protocols Emelia Bachman used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Retrieval: 6 embryos; 1 genetically normal - gonal f - Lupron - prenatal, coQ10, DHA, vitamin D Transfer: 1 embryo; currently 7.4 weeks pregnant - estrace 3x daily - PIO - prenatal, choline, DHA, vitamin D -
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The Milford office has one main nurse who is knowledgeable and compassionate. She runs the show there and is impressive in all that she accomplishes during your appointment. She is able to always get my blood (I’m a tough stick) and hugged me when we got our positive results. The Newark staff are wonderful, too. They are attentive and kind. When we ran into some challenges and needed an emergency appointment they were patient and thorough.
Describe your experience with Delaware Institute for Reproductive Medicine.
I moved to DIRM from another clinic and finally feel like a patient rather than a number. DIRM took the time to get to know about me outside of infertility and I’ve spoken to Dr. Bachman more than I’ve ever spoken to a physician before in the short time that I’ve been with her versus the years that I’ve been with others. The clinic has two locations - Milford and Newark. Both are welcoming and the staff at each are kind and helpful. The portal is a little tricky to learn to navigate at first, but you get the hang of it with practice.
Describe the costs associated with your care under Emelia Bachman at Delaware Institute for Reproductive Medicine.
We used insurance coverage with Dr. Bachman so I’m not sure of total costs. I do know that it was less expensive than previous clinic.
Describe Emelia Bachman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
Clinic believes in single transfers, but I believe sometimes allows for multiple. I only had one embryo so this was not a conversation we had.
10
Doctor
Emelia Bachman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
9
NPS
10
Age 36
2 IUI
Male Factor
PCOS
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Although quiet he [Dr. George Kovalevsky] answers questions thoroughly and allows time for discussion and decision making. He does not present bias or judgment and makes you feel at ease with the process. He sets realistic expectations and follow-up always was scheduled quickly. He includes both you and your partner in the visit to ensure everyone understands the process...gives you real data, real review of your personal situation, and a candid percentage of success depending on your partner and your own personal factors.
[Delaware Institute for Reproductive Medicine] Scheduling is easy. The portal not so much. I would like to be able to see all notes and results in the portal. You can not reply directly to messages in the portal creating a new one for each response is tedious. The offices are always clean and the staff is welcoming...Dr. Kovalevsky gives you real data, real review of your personal situation, and a candid percentage of success depending on your partner and your own personal factors.
How was your experience with George Kovalevsky at Delaware Institute for Reproductive Medicine?
Although quiet he answers questions thoroughly and allows time for discussion and decision making. He does not present bias or judgment and makes you feel at ease with the process. He sets realistic expectations and follow-up always was scheduled quickly. He includes both you and your partner in the visit to ensure everyone understands the process.
What's one piece of advice would you give a prospective patient of George Kovalevsky at Delaware Institute for Reproductive Medicine?
Come prepared with all of your questions he is ready to answer them!
During treatment, were you treated like a number or a human with George Kovalevsky at Delaware Institute for Reproductive Medicine?
Dr. Kovalevsky gives you real data, real review of your personal situation, and a candid percentage of success depending on your partner and your own personal factors.
Describe the protocols George Kovalevsky used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Our first cycle we tried naturally with just monitoring for ovulation, when that was unsuccessful we moved on to a cycle of natural insemination with letrazole to ensure ovulation. That was also unsuccessful and we tried a cycle with letrazole and iui. We were unsuccessful with iui due to male factor infertility and are currently moving on to ivf with Dr. kovalevsky. After each cycle we would regroup and plan for the next best option.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Celina)
Celina is amazing. She walked you through each step process and is open and willing to advocate and answer questions. She related with her own infertility struggles and kept giving us hope.
Describe your experience with Delaware Institute for Reproductive Medicine.
Scheduling is easy. The portal not so much. I would like to be able to see all notes and results in the portal. You can not reply directly to messages in the portal creating a new one for each response is tedious. The offices are always clean and the staff is welcoming.
Describe the costs associated with your care under George Kovalevsky at Delaware Institute for Reproductive Medicine.
I incurred some out of pocket expenses for medications, co-pays, and procedures. I did have insurance coverage which we have no exhausted on treatments so paying out of pocket is taking a toll on us now.
Describe George Kovalevsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
We discussed my personal situation and he felt the risk of multiple transfer outweighs the risk of not having an embryo implant. Given insurance coverage for us is limited we were hoping for two to be transferred to help out odds.
9
Doctor
George Kovalevsky
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2023, Consult
NPS
10
NPS
10
Age 22
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Russell made sure he started from the beginning and did everything step by step. If he didn’t like one thing he would have me in there the next day for the next step on his list...made you feel so welcomed and understood...never judged or questioned me on my fear of infertility. No question was stupid...treated me as family and helped me with all my questions and fears. You never left wondering about anything. And if you did all you have to do is shoot them a message and you always got a response. You never go unnoticed for how many patients they see a day.
[Delaware Institute for Reproductive Medicine] staff always made you feel so welcomed and understood. They never judged or questioned me on my fear of infertility. No question was stupid. They treated me as family and helped me with all my questions and fears. You never left wondering about anything. And if you did all you have to do is shoot them a message and you always got a response. You never go unnoticed for how many patients they see a day.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell and his staff always made you feel so welcomed and understood. They never judged or questioned me on my fear of infertility. No question was stupid. They treated me as family and helped me with all my questions and fears. You never left wondering about anything. And if you did all you have to do is shoot them a message and you always got a response. You never go unnoticed for how many patients they see a day.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
If you’re hesitating to start appointments.. don’t! Go in open minded and ask anything that is on your mind. I promise you’ll get all your answers!
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
They made me feel heard and validated. I never felt like a question was too stupid to ask.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
When I called and made my first appointment no matter what other doctors said or did Dr. Russell made sure he started from the beginning and did everything step by step. If he didn’t like one thing he would have me in there the next day for the next step on his list.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Celina )
She treated me like I was her own daughter. She never made me feel to young to be worrying about having a kid. She pushed me to be so open and helped me find hope in the steps it takes. No matter the time or schedule they had you never know she had another patient. You always had her attention
Describe your experience with Delaware Institute for Reproductive Medicine.
The company is caring and compassionate about all their patients. They are very hardworking and be sure no one walks out with anything bad to say about them. They are clean and professional. They would give you the shirt off their back
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
I have not spent more then $600 for appointment everyday. Honestly I would pay anything to have a good doctor!
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
9
NPS
10
Age 25 - 26
2 IVF
PCOS
Tubal Blockage
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Russell was able to give us the directions information so that we knew exactly what we were doing...He is very direct. If you aren’t a fan of that, he isn’t for you. Personally I think it is wonderful. I need direct information to understand what is going on...After finding out that my only tube was blocked, he gave us the option of surgery...We choose to do IVF and hold off on the surgery
The [Delaware Institute for Reproductive Medicine] clinic itself is very clean and organized. There is a location in Milford...The staff in both places are great. They are helpful and kind. They do a round of testing before deciding treatment so you can have a consult to decide the best way to go about your infertility journey...Danielle is the IVF coordinator. She tells us what we need to know for each step up the way and answers any questions we have even if she has already answered them.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
After finding out that my only tube was blocked, he gave us the option of surgery, which he said may not help and then we would have to do IVF, or we could just go straight to the IVF. We choose to do IVF and hold off on the surgery. My levels were always good but because I only had one ovary they were only able to retrieve 3 eggs each stimulation cycle. On the first cycle no eggs made it to the day 5 embryo stage. We did another cycle and we got 2 out of 3 eggs that made it to the embryo stage. We had them tested they were both genetically Normal and good embryos. We transferred one and it didn’t take. We did biopsy’s to see what was wrong and found I had a bacteria and there was too much progesterone. They lowered the amount and tested for the bacteria again. Bacteria is gone but still too much progesterone. He wants to go on with a transfer of our last embryo. I’m very nervous but I put trust in his knowledge. He has always been straight forward with us and told us exactly what we needed to know. He is trying to help us create our family and I couldn’t be more thankful.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He is very direct. If you aren’t a fan of that, he isn’t for you. Personally I think it is wonderful. I need direct information to understand what is going on.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
All the nurses are friendly and able to give you information you want to know. Dr. Russell was able to give us the directions information so that we knew exactly what we were doing.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
During the stimulation process: pills, 2 injectables and a trigger shot. During transfers: progesterone injectable, estrogen pill, prenatal
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Danielle)
Danielle is the IVF coordinator. She tells us what we need to know for each step up the way and answers any questions we have even if she has already answered them.
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinic itself is very clean and organized. There is a location in Milford for those who live in southern Delaware. Some procedures have to be done in Newark but most visits can be in Milford. The staff in both places are great. They are helpful and kind. They do a round of testing before deciding treatment so you can have a consult to decide the best way to go about your infertility journey.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Since our insurance maxed out on the amount of coverage for meds we had to pay around 10,000 dollars for the medicines. Then for the transfers we payed an extra 500 for those medicine.
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine.
They forgot to send in a prescription for a medicine I needed. But when I called they immediately called it in for me.
9
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unsuccessful
NPS
0
NPS
0
Age 24 - 28
2 IVF
Donor Eggs
Anovulation
Male Factor
PCOS
Poor Egg Quality
Immunological
Recurrent Pregnancy Loss
Income $50K - $99K
Operations
Only Doc Seen
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
If you do not fit in his [Dr. Russell] "cookie cutter" protocol you will not have success. ... In the beginning we felt like he honestly cared, but as money ran out that changed. After our first miscarriage they acted like they had it all figured out of we would just try one more time. 4 more times came, another miscarriage came, and then they admit they have absolutely no answers. We are left heartbroken and in debt up to our eyeballs.
Lack of experience [at Delaware Institute for Reproductive Medicine] with male infertility, PCOS, and autoimmune issues. Lack of compassion after multiple miscarriages, failures, and thousands of dollars wasted. Strengths - Great nurses and ultrasound techs. ... Janet, Charlotte, Siobhan, Linda, and MaryBeth were excellent! The lab staff (Stephanie, Mark, and Toni) were excellent!
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
In the beginning we felt like he honestly cared, but as money ran out that changed. After our first miscarriage they acted like they had it all figured out of we would just try one more time. 4 more times came, another miscarriage came, and then they admit they have absolutely no answers. We are left heartbroken and in debt up to our eyeballs.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
If you do not fit in his "cookie cutter" protocol you will not have success. Research doctors based on your specific issues and find someone with experience and success in those areas. DIRM considered both my losses as "success". I look at an empty crib and say how is that success??
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
In the beginning I felt like I was treated as a human, but as money ran out he seemed to lose interest in helping me.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
We used menopur, gonal F, cetrotide, and possibly more. I cannot remember dosages. Between both egg retrievals 68 follicles were retrieved, but only 3 made it to blast and only 1 implanted and was normal. I did not use an HCG trigger shot (used another kind) due to risk of OHSS. Very poor protocol for us and he never changed it after the first round of poor results.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
Janet, Charlotte, Siobhan, Linda, and MaryBeth were excellent! The lab staff (Stephanie, Mark, and Toni) were excellent! There was some miscommunication errors between Lauren and Dr. Russell where one would tell me one thing and the other would say the opposite. Angie was rude and talked way too fast.
Describe your experience with Delaware Institute for Reproductive Medicine.
Weaknesses - Communication and success! Lack of experience with male infertility, PCOS, and autoimmune issues. Lack of compassion after multiple miscarriages, failures, and thousands of dollars wasted. Strengths - Great nurses and ultrasound techs.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
$10,000 for donor embryos (4) plus all medications. $19,000+ for each IVF (x2) plus copays and deductible for health insurance
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
He did not want to transfer more than 1 embryo the first time. After the first failed he agreed to transfer two. I was 26 and never been pregnant prior.
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine.
They lost my FMLA paperwork and failed to send it in multiple times. They had communication issues which resulted in me having to do multiple biopsies instead of just the one. That error cost me more money in time off from work, more money in prescriptions, and more pain physically.
0
Doctor
Jeffrey Russell
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5
2019, Unknown Success
NPS
8
NPS
10
Age 25
1 Fertility Medications
Anovulation
PCOS
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Once doctor Russell completed my sono hsg, hysteroscopy, and following me through a cycle he put me on clomid and hcg trigger !... Doctor Russell was to the point, and factual which I appreciated. ... He made me feel at ease and confident in him and his plans. During a stressful time (being diagnosed with pcos and infertility) he made us feel so positive, optimistic and like we could handle anything.
It [Delaware Institute for Reproductive Medicine] is conveniently located for people in Sussex county delaware. They are confident experts and are forward about the diagnostics, treatments, and plans. ... My nurse, Celina was like a mother to me. She was there to help and support me day after day, week after week, she was also my biggest cheerleader! When I felt like giving up she was always there to keep me going! She not only is kind, compassionate, respectful, talents, she is so much more! I can’t say enough about how much easier this woman made the whole process!
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Doctor Russell was to the point, and factual which I appreciated. He later everything out on the table and where to go from there.He made me feel at ease and confident in him and his plans. During a stressful time (being diagnosed with pcos and infertility) he made us feel so positive, optimistic and like we could handle anything. He always made sure we understood everything and get a say in our care as well, which we really appreciated as we already felt in loss of control.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Have confidence in him & his team!
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He always explains things so thoroughly, even draws pictures, and answers all questions, listens to our concerns & values what we think with his expert opinion to help him make our plan!
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Once doctor Russell completed my sono hsg, hysteroscopy, and following me through a cycle he put me on clomid and hcg trigger! Followed me pretty much twice a week to predict and confirm ovulation, and much more.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Celina )
My nurse, Celina was like a mother to me. She was there to help and support me day after day, week after week, she was also my biggest cheerleader! When I felt like giving up she was always there to keep me going! She not only is kind, compassionate, respectful, talents, she is so much more! I can’t say enough about how much easier this woman made the whole process!
Describe your experience with Delaware Institute for Reproductive Medicine.
It is conveniently located for people in Sussex county delaware. They are confident experts and are forward about the diagnostics, treatments, and plans. You may only see doctor Russell 1/10 of the times your there but his staff is more than qualified to handle and questions and concerns.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
$30 copay for each visit, my medications: clomid like $5, hcg like $70, progesterone suppositories like $30, my husband had $500 lab bill
8
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 26
1 IVF
Male Factor
PCOS
Tubal Blockage
Immunological
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We used an antagonist protocol [with Dr. Jeffrey Russell] - follistim, ganirelix, and microdose hcg, and then progesterone suppositories for retrieval. Our trigger was pregnyl. We got 10 eggs, all mature. 5 made it to blastocyst stage, 3 PGS tested normal. FET progesterone suppositories and IM injections, medrol, and an antibiotic. Resulted in positive pregnancy, but miscarried at 4.5 weeks. Diagnostics showed high NK cell count and endometritis.
[Delaware Institute for Reproductive Med-Milford is] Great for scheduling appointments and getting in quickly. Great communicating with the NP or medical assistants on the phone or through email. Billing is super easy. They’re up on the latest technology and protocols and have your best interests at heart.... Egg retrieval for one cycle was $9000. Meds were about $3600. Each transfer is $3000.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He is the best in the state. Up to date with the latest science and technologies. Has a calm and friendly approach. Tells you like it is without judgment or scorn. Helps you to understand everything including each step, the science behind it, and expectations.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
You are in great hands. He’s the best in the area and knows what he’s doing. Make sure to do your research at home and have questions prepared.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Everyone in the office is very friendly and down-to-earth, treats you with compassion.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
We used an antagonist protocol - follistim, ganirelix, and microdose hcg, and then progesterone suppositories for retrieval. Our trigger was pregnyl. We got 10 eggs, all mature. 5 made it to blastocyst stage, 3 PGS tested normal. FET progesterone suppositories and IM injections, medrol, and an antibiotic. Resulted in positive pregnancy, but miscarried at 4.5 weeks. Diagnostics showed high NK cell count and endometritis.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Angie White)
She was their IVF coordinator. She gave good and clear instructions regarding the process, timing of medications, etc. the rest of the staff are medical assistants. They are all super friendly, compassionate, and treat you like family. They’re also very good at keeping you informed and explaining everything.
Describe your experience with Delaware Institute for Reproductive Medicine.
Great for scheduling appointments and getting in quickly. Great communicating with the NP or medical assistants on the phone or through email. Billing is super easy. They’re up on the latest technology and protocols and have your best interests at heart.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Egg retrieval for one cycle was $9000. Meds were about $3600. Each transfer is $3000.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
We only wanted to transfer one, but he also recommended just one based on my age and good health, great embryo quality, and in case it didn’t work we could tweak it next transfer.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 30
1 IUI
1 IVF
Endometriosis
Male Factor
Poor Egg Quality
Tubal Blockage
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Russell] is always positive about how situation and takes everything one step at a time. He keeps me grounded and makes the new essay adjustments to my treatment. He explains things very well. His diagnostic work up is very comprehensive and during my work up discovered I have a pituitary adenoma... We first started the diagnostic work up for both my husband and myself. Discovered that my husband has male factor problems and he was started on vitamins and given examples of food to eat to help make the quality of his sperm better.
It’s a small office [Delaware Inst for Repro Med] but the staff is amazing!! It’s almost like you become friends with everyone. They always address you by first name and ask how you’re doing. They take care of you like you’re family... My experience with monitoring appointments was made super easy. The bloodwork requested was always explained to me and everything that showed on my ultrasound was explained to me. No matter how many questions I had, Celina took the time to explain every little detail.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He is always positive about how situation and takes everything one step at a time. He keeps me grounded and makes the new essay adjustments to my treatment. He explains things very well. His diagnostic work up is very comprehensive and during my work up discovered I have a pituitary adenoma
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He’s awesome!
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He’s very personable and understanding on how sensitive our situation is
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
We first started the diagnostic work up for both my husband and myself. Discovered that my husband has male factor problems and he was started on vitamins and given examples of food to eat to help make the quality of his sperm better. After my work up, I was started on 2 medications that I will take until he says stop. Both medicines help with hormones issues caused by my tumor. He monitors everything very closely and makes the nescessary adjustments to my treatment so we can have the best outcomes possible.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Celina McHugh)
Celina McHugh is heaven sent. The fact that she was gone through the same treatments, makes her so much more understanding compared to everyone else. She always responds to my texts when I’m freaking out about something. She explains that everything I’m going through is normal and not to worry.
Describe your experience with Delaware Institute for Reproductive Medicine.
It’s a small office but the staff is amazing!! It’s almost like you become friends with everyone. They always address you by first name and ask how you’re doing. They take care of you like you’re family which is I think is necessary because of what you are going through. You don’t need staff that is distant and treats you like a number. We all have the same goal and everyone is doing everything in their power to make that happen
Describe your experience with your monitoring appointments at Delaware Institute for Reproductive Medicine.
My experience with monitoring appointments was made super easy. The bloodwork requested was always explained to me and everything that showed on my ultrasound was explained to me. No matter how many questions I had, Celina took the time to explain every little detail. She should seriously write a book to help women through this process. The amount of knowledge she has is amazing.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
The IUI cost $2,500 not including medications. The first IVF cycle as of now is $12,00. We haven’t done the transfer yet and that is an additional $3,000 not including medications
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
My doctor only does single embryo transfers.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
7
NPS
7
Age 33
Endometriosis
Black or African-American
Income $50K - $99K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
Well versed physician, however, my case encountered challenges from the start of the cycle. I wasn't offered many solutions outside of surgery and Dr. Russell didn't seem interested in exploring other options.... I would advise to go to Dr. Russell only if you're ok with not having much say in regards to your treatment and treatment options... I started an IVF cycle and suddenly developed a tubal blockage that wasn't seen on scans prior to starting injections. On day three the cycle was cancelled and I was advised to have surgery. There were no other options provided to me outside of surgery in order to move forward with the IVF.
Long wait times at this clinic [DIRM] and set IVF cycles, very little flexibility. There are not many if any alternative options afforded to patients if the first option offered is not viable. Nurses are kind and very helpful, the fertility doctor is very busy and the IVF coordinator is difficult to get a hold of when needed.... It was difficult to arrange to start the IVF medications and to start my cycle I had to call several times to get specifics. I informed the coordinator that I was paying out of pocket, but still full priced expensive medications were ordered instead of the reduced price medications.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Well versed physician, however, my case encountered challenges from the start of the cycle. I wasn't offered many solutions outside of surgery and Dr. Russell didn't seem interested in exploring other options.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I would advise to go to Dr. Russell only if you're ok with not having much say in regards to your treatment and treatment options
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell is the only doctor in the center, so he is very busy. He was always responsive, however, I felt he was unable to give me the specific attention I needed for unique case.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
I started an IVF cycle and suddenly developed a tubal blockage that wasn't seen on scans prior to starting injections. On day three the cycle was cancelled and I was advised to have surgery. There were no other options provided to me outside of surgery in order to move forward with the IVF.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nursing staff are very carrying. The IVF coordinator is extremely busy and seems to be a bit overwhelmed. The nursing staff were always responsive and compassionate.
Describe your experience with Delaware Institute for Reproductive Medicine.
Long wait times at this clinic and set IVF cycles, very little flexibility. There are not many if any alternative options afforded to patients if the first option offered is not viable. Nurses are kind and very helpful, the fertility doctor is very busy and the IVF coordinator is difficult to get a hold of when needed.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
9,000 for the cycle and 5,000 for the medications
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
This doctor seems to only do frozen single embryo transfers
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine.
It was difficult to arrange to start the IVF medications and to start my cycle I had to call several times to get specifics. I informed the coordinator that I was paying out of pocket, but still full priced expensive medications were ordered instead of the reduced price medications.
7
Doctor
Jeffrey Russell
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 29 - 32
2 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
While he[Dr. Jeffrey Russell] isn't the warmest and fuzziest doctor I have ever had, he is straight and to the point. He is very honest and does alter your protocol depending on how you are responding. I feel as though he really does want the best for his patients and isn't worried about his statistical numbers.... He has a very dry sense of humor and is fairly direct, don't let that put you off. If you do as you should and follow his protocols, he will pull out all the stops to try and get you pregnant.
I like that there are 2 locations in the state. I would love it if they [Delaware Institute for Reproductive Medicine-Milford] had a third location that is closer to Maryland, but thankful that they have 2. The clinics have the most state of the art equipment available.... I have never been to a doctors office whos staff cares more about their patients. They aren't only focused on how you are doing medically, but want to know how you are feeling and if you are having any trouble.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
While he isn't the warmest and fuzziest doctor I have ever had, he is straight and to the point. He is very honest and does alter your protocol depending on how you are responding. I feel as though he really does want the best for his patients and isn't worried about his statistical numbers.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He has a very dry sense of humor and is fairly direct, don't let that put you off. If you do as you should and follow his protocols, he will pull out all the stops to try and get you pregnant.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He and his staff always took the time to explain everything. You never feel rushed or as if they have another appointment they need to get you out for.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
I don't know all the particulars off hand.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Celina)
I have never been to a doctors office whos staff cares more about their patients. They aren't only focused on how you are doing medically, but want to know how you are feeling and if you are having any trouble.
Describe your experience with Delaware Institute for Reproductive Medicine.
I like that there are 2 locations in the state. I would love it if they had a third location that is closer to Maryland, but thankful that they have 2. The clinics have the most state of the art equipment available.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
The biggest cost out of pocket is cryopreservation.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
They favor one embryo transfer, but my husband and I have always elected to do a two embryo transfer. This has resulted in the birth of my son.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
10
Age 30 - 31
6 IUI
PCOS
Income $50K - $99K
Teacher
2nd of 2 Docs
4 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
At first, when I switched to Dr. Russell, I was concerned because I had heard stories about his bedside manner. I was pleasantly surprised. All the staff are friendly and understanding. Dr. Russell is willing to meet with you at the drop of a dime if you have questions. We have adjusted my treatment several times, and although I am currently taking a break, I cannot wait to go back.
The clinic [DE Institute for Reproductive Med] is clean, inviting, and friendly. I like that patients with children are asked to sit in the lobbing until their appointment. This makes for those of us who are struggling more comfortable.... The nursing staff are very friendly. They know you by name. They make treatment and things comfortable. It can be very nerve wrecking and awkward when you are in the treatment room, but they make it very comfortable.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
At first, when I switched to Dr. Russell, I was concerned because I had heard stories about his bedside manner. I was pleasantly surprised. All the staff are friendly and understanding. Dr. Russell is willing to meet with you at the drop of a dime if you have questions. We have adjusted my treatment several times, and although I am currently taking a break, I cannot wait to go back.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Go in with an open mind. Don't listen to anything you heard from others. Dr. Russell is amazing.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
The staff is caring and there for you when you need it. They care.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Clomid, with increases when I was not responding due to better success rates. IUI (4 times). IVF discussions - have not started treatment yet because I cannot afford it currently.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nursing staff are very friendly. They know you by name. They make treatment and things comfortable. It can be very nerve wrecking and awkward when you are in the treatment room, but they make it very comfortable.
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinic is clean, inviting, and friendly. I like that patients with children are asked to sit in the lobbing until their appointment. This makes for those of us who are struggling more comfortable.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Each IUI, after insurance, costs me around $350.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
did not discuss this
8
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015, Unsuccessful
NPS
5
NPS
5
Age 31
1 IUI
PCOS
Latinx
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt like a number at this clinic. I do believe he [Dr. Jeffrey Russell] is successful in treating women but for myself I needed a more personal relationship with my doctor. I didn’t see doctor Russell at most of my visits and met with other staff members who were caring and kind but the relationship with my doctor was important to me.... The doctor is professional but I don’t feel that he cared for my situation, it seemed like a job to him.
While being treated at this clinic [DE Institute for Reproductive Med] I felt the wait time was long for my appointments. I wanted a more personal caring relationship with my fertility doctor. The nursing staff were friendly enough and seemed to care but I personally needed more from my fertility clinic.... The nursing staff was mostly friendly but I felt like they rushed my visit, as though they were trying to get through the day.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I felt like a number at this clinic. I do believe he is successful in treating women but for myself I needed a more personal relationship with my doctor. I didn’t see doctor Russell at most of my visits and met with other staff members who were caring and kind but the relationship with my doctor was important to me.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
My advice for prospective patients is to meet with more than one doctor and choose who you’re most comfortable with.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I felt like the clinic had more clients then they could handle. I had to wait long periods of time for scheduled appointments. For example my Appointment never started on time. The doctor is professional but I don’t feel that he cared for my situation, it seemed like a job to him.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nursing staff was mostly friendly but I felt like they rushed my visit, as though they were trying to get through the day.
Describe your experience with Delaware Institute for Reproductive Medicine.
While being treated at this clinic I felt the wait time was long for my appointments. I wanted a more personal caring relationship with my fertility doctor. The nursing staff were friendly enough and seemed to care but I personally needed more from my fertility clinic.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
I feel that Dr Russell’s office had comparable prices to other fertility clinics in my area.
5
Doctor
Jeffrey Russell
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2020, Successful
NPS
10
NPS
10
Age 30 - 33
2 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
Immunological
European
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Jeffrey Russell is] Thorough, knowledgeable, caring, honest, trustworthy, dependable, up to date on everything related to infertility, easily accessible...Used clomid and injections for my first retrieval...Mock transfer cycle with biopsy...[he]Allowed me to transfer two untested embryos after I had a failed single embryo with an untested embryo at the first clinic I went to. He informed me of the trade offs.
[nurse of Delaware Institute for Reproductive Medicine are] Warm and good communicators...[staff] They were encouraging...Easy to work with. Professional. On time...[cost] Price match clinics in the state and some neighboring states...Allowed me to transfer two untested embryos after I had a failed single embryo with an untested embryo at the first clinic I went to. He informed me of the trade offs.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Thorough, knowledgeable, caring, honest, trustworthy, dependable, up to date on everything related to infertility, easily accessible, optimistic, realistic. I had nothing short of a great experience as a patient.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Be open with him.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Great care by whole staff.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Used clomid and injections for my first retrieval. I think only injections for my second retrieval. Mock transfer cycle with biopsy. ERA. Baby aspirin starting two days after transfer. Medrol started around transfer but I forget when.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Angie)
Warm and good communicators.
Describe your experience with Delaware Institute for Reproductive Medicine.
They provided nothing short of great care. They were encouraging, good listeners and communicators. Cheerleaders. Warm. Knowledgeable. Compassionate. Honest. Easy to work with. Professional. On time.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Price match clinics in the state and some neighboring states.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
Allowed me to transfer two untested embryos after I had a failed single embryo with an untested embryo at the first clinic I went to. He informed me of the trade offs.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
10
Age 26
3 IUI
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
I fell that he [Dr. Jeffrey Russell] is very knowledgeable but I think that he could have been more involved in my care. I met with the NP clinician at my visits much more frequently than him. He did make me very comfortable during the treatments that he did perform and fully explained the procedures...I was given Clomid 25mg during all three IUI cycles. The first resulted in a chemical pregnancy and the last two were negative pregnancy test results.
The clinic [Delaware Institute for Reproductive Medicine] was always clean and all of the staff was friendly. I rarely ever had to wait past my appointment time to be called back to be seen. Everyone there always provided a timely response and was able to answer all my questions. I did not find any weaknesses in the clinic.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I fell that he is very knowledgeable but I think that he could have been more involved in my care. I met with the NP clinician at my visits much more frequently than him. He did make me very comfortable during the treatments that he did perform and fully explained the procedures.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Infertility is a long, hard road to be on. Sometimes we have to readjust our expectations of what we think our outcome might be and what we might encounter on that road but you will eventually reach your goals. I think this office will help you achieve those goals and their patient care is excellent.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
They were very considerate and approached my care in a professional manner.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
I was given Clomid 25mg during all three IUI cycles. The first resulted in a chemical pregnancy and the last two were negative pregnancy test results.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nursing staff were very nice. I didn't have any negative experiences with them.
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinic was always clean and all of the staff was friendly. I rarely ever had to wait past my appointment time to be called back to be seen. Everyone there always provided a timely response and was able to answer all my questions. I did not find any weaknesses in the clinic.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
I only needed to pay my specialist copay and for my medications for my procedures.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
N/A
8
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 27
1 IVF
Endometriosis
Tubal Blockage
Recurrent Pregnancy Loss
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Jeffrey Russel] has been practicing for years and knows his stuff. He evaluates your situation as a whole and was sure to figure out why before proceeding with something that would not work just to do it. We was very forthcoming and told you everything you needed to know and gave you all your options.... I initially thought we would do one transfer and he strongly suggested two. Which worked out just the way we had anticipated
They [Delaware Institute for Reproductive Medicine-Milford] always had times available when called. The wait could be rather long but with time sensitive issues it is understandable. They have different locations available which is very convenient as well.... They [the staff at DIRM] were always very personal and knew your name and asked about your day
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He has been practicing for years and knows his stuff. He evaluates your situation as a whole and was sure to figure out why before proceeding with something that would not work just to do it. We was very forthcoming and told you everything you needed to know and gave you all your options.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Make sure you ask all your questions so you are not still pondering later even if you are embarassed.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
They were always very personal and knew your name and asked about your day
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
He wanted to diagnose the problem rather then just jumping into solutions. He wanted to make sure all issues were known before proceeding which was great
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Celena)
Very compassionate and patient explained every thing necessary
Describe your experience with Delaware Institute for Reproductive Medicine.
They always had times available when called. The wait could be rather long but with time sensitive issues it is understandable. They have different locations available which is very convenient as well.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Around 11k
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
I initially thought we would do one transfer and he strongly suggested two. Which worked out just the way we had anticipated
10
Doctor
Jeffrey Russell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 44 - 45
1 Fertility Medications
Black or African-American
Income $50K - $99K
Teacher
3rd of 3 Docs
5 IUI With Other Docs
3 IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Jeffrey Russell] rarely does multiple transfer...During my first consultation he explain the different tests that were needed for him to do a comprehensive plan of treatment. After each setback, he readjust the course of treatment and explain why. Took his time to explain what he was doing and why. He conducted the transfer and the miscarriage procedure himself...since its only one doctor, all the staff knows who you are are are very professional and warm.
They [nurses at Delaware Institute for Reproductive Medicine] were very warm and gentle at the times that I needed it...Strengths: The coordinators are very knowledge, friendly, and warm. There is only one tech who is very skill. The NP Lauren is great, at each visit she would explain what she saw and the next steps. Weakness: Morning monitoring were as easily as my work like...office is small, where since its only one doctor, all the staff knows who you are are are very professional and warm.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
During my first consultation he explain the different tests that were needed for him to do a comprehensive plan of treatment. After each setback, he readjust the course of treatment and explain why. Took his time to explain what he was doing and why. He conducted the transfer and the miscarriage procedure himself.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He is very knowledge intros field.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
DIRM's office is small, where since its only one doctor, all the staff knows who you are are are very professional and warm.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Sorry I don't remember the exact protocol.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
They were very warm and gentle at the times that I needed it.
Describe your experience with Delaware Institute for Reproductive Medicine.
Strengths: The coordinators are very knowledge, friendly, and warm. There is only one tech who is very skill. The NP Lauren is great, at each visit she would explain what she saw and the next steps. Weakness: Morning monitoring were as easily as my work like.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
My insurance covered the treatment. I paid out of pocket for all the medications.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
He rarely does multiple transfer
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 34
Recurrent Pregnancy Loss
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Russell was very knowledgeable and was ready for all questions and answers. He was not pushy and gave all options including no treatment at all. Very funny and could even draw and write upside down... Found 2 out of 3 miscarriages were genetic abnormalities. Suggested IVF or we can continue trying but not sure how many additional miscarriages will occur before we carry a child to term.... Currently undergoing tests and then let them know our choice at our next sit down
They [DE Inst for Repro Med] are very friendly. They are very private and make you feel comfortable and are compassionate about everyone’s case individually and as a whole. They go over your insurance process first so you know what to expect before you even begin to wonder and stress. They give you all options and do not pressure you into anything... Dr Russell was very knowledgeable and was ready for all questions and answers. He was not pushy and gave all options including no treatment
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr Russell was very knowledgeable and was ready for all questions and answers. He was not pushy and gave all options including no treatment at all. Very funny and could even draw and write upside down
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Amazing, great bed side manner and great doctor who is compassionate and right down to business
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
They had my files from my OBGYN so knew a lot of information. They talked real talk and also joked around
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Found 2 out of 3 miscarriages were genetic abnormalities. Suggested IVF or we can continue trying but not sure how many additional miscarriages will occur before we carry a child to term. Currently undergoing tests and then let them know our choice at our next sit down
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
They were very friendly funny and knowledgeable
Describe your experience with Delaware Institute for Reproductive Medicine.
They are very friendly. They are very private and make you feel comfortable and are compassionate about everyone’s case individually and as a whole. They go over your insurance process first so you know what to expect before you even begin to wonder and stress. They give you all options and do not pressure you into anything
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
All costs were covered with a copay except IVF treatment
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
10
NPS
10
Age 29 - 30
Donor Eggs
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Bachman] is kind, compassionate, and knowledgeable. [She] will celebrate the good results and cry with you when things don’t go as planned...When she calls with negative results you can hear the compassion in her voice. Anytime I have suggested adding or changing my protocol she has always been willing to make adjustments. She is honest about your chances of success and is thorough in reviewing all possible treatment options as well as their risks and benefits.
[Delaware Institute for Reproductive Medicine's] strength that everyone is friendly and kind from the first person you encounter at check in to the check out process. Another strength is that they operate with a small group of staff that work very closely together. They are all knowledgeable about your situation. You get to see a familiar face at very appointment. The only real issue I have had is related to billing. My bills have occasionally been incorrect and it does take a few days to hear back from patient accounts.
How was your experience with Emelia Bachman at Delaware Institute for Reproductive Medicine?
I can not speak highly enough about Dr. Bachman. She is everything you want in a provider. She is kind, compassionate, and knowledgeable. Dr. Bachman will celebrate the good results and cry with you when things don’t go as planned. She greets you with a hug and makes you feel so comfortable during all procedures. When she calls with negative results you can hear the compassion in her voice. Anytime I have suggested adding or changing my protocol she has always been willing to make adjustments. She is honest about your chances of success and is thorough in reviewing all possible treatment options as well as their risks and benefits. I am so thankful for the care I have received from Dr. Bachman. I recommend her to everyone I talk to looking for an REI. I travel 5 hours to see her and she is so worth the drive!
What's one piece of advice would you give a prospective patient of Emelia Bachman at Delaware Institute for Reproductive Medicine?
Infertility is hard. The journey can be long, but you are going to have a great doctor by your side. Come prepared with any questions you have to use your visit time with her to it’s fullest.
During treatment, were you treated like a number or a human with Emelia Bachman at Delaware Institute for Reproductive Medicine?
Dr. Bachman makes you feel like you are her only patient. She remembers details about your case. She greets you with a hug and provides you with her personal cell phone number. She never appears rushed and takes as much time as you need to answer all your questions.
Describe the protocols Emelia Bachman used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
My first donor embryo cycle with Dr. Bachman we used the typical FET protocol. We used oral estradiol 2 mg twice a day for 8 days and then increased to three times a day. My labs showed an elevated LH that meant my body my attempt to ovulate. US did not reveal any dominant follicles. Repeat labs showed that LH decreased. We did 5 days of progesterone in oil prior to transfer. The result of this transfer was a negative beta. My next donor embryo transfer we attempted birth control pills and then daily Lupron. The rational was to decrease the chances of ovulating during my FET prep. We did estradiol 2mg three times a day. My US showed a lining of 3.71 mm. We added 1mg of vaginal estradiol daily. My repeat US showed a lining of 5mm. We agreed to cancel the cycle due to a thin lining. We attempted the transfer again but without the Lupron. We did estradiol 2mg three times a day. US showed a lining of 6 mm. We added 1mg of vaginal estradiol daily and lining increased to 8mm. On day of transfer we added Lovenox, baby ASA, and medrol 16 mg daily. The result of this transfer was a chemical pregnancy My third donor embryo transfer we attempted a modified natural cycle due to our previous lack of success. Prior to starting our transfer prep we updated my hysteroscopy and obtained uterine cultures to check for endometritis. All test were normal. We proceeded with letrazole 2.5 mg daily for cycle day 3-7. We did an Ovidrel trigger shot. We added PRP to help thicken my lining and increase its receptivity. We started progesterone in oil 2 days prior to transfer. We added 2mg of estradiol twice a day the day before transfer due to labs revealing an estradiol level of 53. On day of transfer we added daily Lovenox, baby ASA, and prednisone 10 mg twice a day ( this was an increase in steroids since my previous transfers resulted in a chemical pregnancy). The embryo for this transfer was genetically tested. The result of this transfer was a negative beta. My fourth donor embryo transfer we did 2 months of Lupron depot suppression with 5mg of letrazole daily. We did this to treat any potential endometriosis. When we began transfer meds, we started baby ASA and prednisone 10 mg BID at the beginning of meds instead of day of transfer. We did 2mg of estradiol TID. Lining was 5.9. We added 1 mg of vaginal estradiol daily and lining increased to 8.3. We did 5 days of progesterone in oil prior to transfer. We also did PRP and an Intralipid infusion 5 days before transfer. The embryo for this transfer was genetically tested. This transfer resulted in a miscarriage. US showed a gestational sac measuring 5 weeks 2 days.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Charlotte Lott)
Charlotte was my care coordinator and she was absolutely amazing. She always responded to portal messages quickly. I completed my monitoring remotely and Charlotte always made sure upload all required orders and prescriptions. She was very knowledgeable on the IVF process and use of donor embryos. She was always kind and compassionate in all our communication.
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinics strength that everyone is friendly and kind from the first person you encounter at check in to the check out process. Another strength is that they operate with a small group of staff that work very closely together. They are all knowledgeable about your situation. You get to see a familiar face at very appointment. The only real issue I have had is related to billing. My bills have occasionally been incorrect and it does take a few days to hear back from patient accounts. Once I do hear back from them, they are always very helpful.
Describe the costs associated with your care under Emelia Bachman at Delaware Institute for Reproductive Medicine.
The clinic provides a price match for all services provided. My embryo transfers are price matched at $4,600. The cost of PRP was $500. The intralipid infusions are $300.
Describe Emelia Bachman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
Dr. Bachman preferred to transfer one embryo at a time to decrease your risk of multiples which would be a high risk pregnancy. I did ask if I could transfer two donor embryos. Due to the fact that the embryos were donor embryos said she would have to ask the board for approval. Due to the extent of getting approval we opted for a single embryo transfer. However Dr. Bachman was willing to ask for approval if we were adamant about it.
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine.
The only time I had the clinic fail to call with my results was a day that my care coordinator was out of the office. Since I was receiving monitoring remotely my results were not seen and forwarded to my doctor. However Dr. Bachman provides you with her personal cell phone number if you were to need anything. I did reach out to Dr. Bachman when I didn’t receive instructions and she was able to review next steps with me after hours.
10
Doctor
Emelia Bachman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
10
NPS
10
Age 33 - 34
3 IUI
Uterine Fibroids
Unexplained
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. K is always kind and willing to listen to my questions and concerns. He treats me as an individual and always makes it clear he wants to do what we are comfortable with...He is very thorough and informative. Always provides numerous options and gives me to the option to proceed how I feel comfortable after receiving all the information. He treats me with kindness always... He suggested ivf because it has the highest chance of success regardless of what is causing my infertility.
All [Delaware Institute for Reproductive Medicine] staff are welcoming. They all work well together and make the experience flow smoothly. Everyone works together to provide the best patient care and experience. I love the smaller office feel where I don't feel like I'm a practice that considers me a number and only wants my money...Nursing staff is kind and attentive. They are quick to respond to messages and provide information.
How was your experience with George Kovalevsky at Delaware Institute for Reproductive Medicine?
He is very thorough and informative. Always provides numerous options and gives me to the option to proceed how I feel comfortable after receiving all the information. He treats me with kindness always.
What's one piece of advice would you give a prospective patient of George Kovalevsky at Delaware Institute for Reproductive Medicine?
That you will like him!
During treatment, were you treated like a number or a human with George Kovalevsky at Delaware Institute for Reproductive Medicine?
Dr. K is always kind and willing to listen to my questions and concerns. He treats me as an individual and always makes it clear he wants to do what we are comfortable with.
Describe the protocols George Kovalevsky used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
He recommended three to four cycles of letrozole to start. He said this was a good place to start for unexplained infertility. After that failed, he recommended another three to four treatments of IUI, as he indicated this was the next most aggressive and successful step. Finally he recommended proceeding to ivf once the iui's failed. I am currently waiting for different insurance coverage and a possible procedure. He suggested ivf because it has the highest chance of success regardless of what is causing my infertility.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
Nursing staff is kind and attentive. They are quick to respond to messages and provide information.
Describe your experience with Delaware Institute for Reproductive Medicine.
All staff are welcoming. They all work well together and make the experience flow smoothly. Everyone works together to provide the best patient care and experience. I love the smaller office feel where I don't feel like I'm a practice that considers me a number and only wants my money.
Describe the costs associated with your care under George Kovalevsky at Delaware Institute for Reproductive Medicine.
Office visit Co pays for most visits that were non procedural. No cost for blood work typically. IUI package as self pay was $1500 per treatment.
Describe George Kovalevsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
N/A
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine.
Only one time it got overlooked for them to call me with hormone level results. It never happened again and it seemed to truly be an honest mistake.
10
Doctor
George Kovalevsky
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 35 - 36
1 IVF
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bachman is one of the nicest doctors I have ever met. She treated me as an individual and really showed how much she cared. When I had a miscarriage with my 3rd IUI she called me from her personal phone number to check in on my mental health. She continued to let me text her throughout our treatment...At my first clinic they would not even attempt to help me because they said I was overweight. Dr Bachman never mentioned that and never treated me as such!
I think [Delaware Institute for Reproductive Medicine's] strengths are how caring they are. The office seems to have very positive and happy employees...Everyone I saw in the office was wonderful. Julia was my favorite nurse. She was very down to earth and caring. When I had my miscarriage everyone was so caring and comforting...3 IUIs using letrezole. Egg retrieval and ICIS because husband’s count was not good day of the retrieval
How was your experience with Emelia Bachman at Delaware Institute for Reproductive Medicine?
Dr Bachman can be explained as angel on earth. She is very caring and comforting. She made sure I was doing okay physically and mentally as a patient. At my first clinic they would not even attempt to help me because they said I was overweight. Dr Bachman never mentioned that and never treated me as such! She truly changed my life. She gave me my IVF miracle and I hope she can give that baby a sibling in the future.
What's one piece of advice would you give a prospective patient of Emelia Bachman at Delaware Institute for Reproductive Medicine?
Trust her and know she will do what she can to help you.
During treatment, were you treated like a number or a human with Emelia Bachman at Delaware Institute for Reproductive Medicine?
Dr. Bachman is one of the nicest doctors I have ever met. She treated me as an individual and really showed how much she cared. When I had a miscarriage with my 3rd IUI she called me from her personal phone number to check in on my mental health. She continued to let me text her throughout our treatment.
Describe the protocols Emelia Bachman used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
3 IUIs using letrezole. Egg retrieval and ICIS because husband’s count was not good day of the retrieval. I had started to ovulate on my own so she said if I needed another retrieval she would change the protocol. She even pushed up my transfer because she knew I wanted to get it in before the holidays!
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Tiffany was the coordinator. Lauren and Julia were the NPs I saw often.)
Everyone I saw in the office was wonderful. Julia was my favorite nurse. She was very down to earth and caring. When I had my miscarriage everyone was so caring and comforting.
Describe your experience with Delaware Institute for Reproductive Medicine.
I think their strengths are how caring they are. The office seems to have very positive and happy employees. How they make sure they are getting you to that end goal of a baby. Their weaknesses, I don’t have any to report.
Describe the costs associated with your care under Emelia Bachman at Delaware Institute for Reproductive Medicine.
3,000 for IUI, not sure of IVF costs
10
Doctor
Emelia Bachman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
6
NPS
10
Age 34
2 IVF
European
Income $50K - $99K
Operations
Only Doc Seen
IUI With Other Docs
Doesn't Recommend
Strongly Recommends
Successful
Within the experience the interactions with Dr. Russel was very limited. He is very blunt, and I found that difficult since this is a very emotional process. When I had my consultation virtual visit after the transfer didn't work, I did not feel there was a lot of empathy just straight to the point. I asked to take a different path based on my insurance coverage and he was open to IUI although it is very unlikely it will be successful due to my chromosomal abnormalities. I think he knows what he is doing and will assist with what you need but there will be no feelings behind it.
The [Delaware Institute for Reproductive Medicine] clinic is overall a great place. You feel welcomed the whole time and they do a great job explaining what is happening. I felt comfortable asking questions and never felt rushed. I had one appointment where I broke down emotionally. The nurse staff stayed in the room with me until I was okay and reassured me...Scheduling appointments was very easy for the most part. When leaving any appointment you schedule the next (if you know the next time to be seen) and they are flexible with the hours.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Within the experience the interactions with Dr. Russel was very limited. He is very blunt, and I found that difficult since this is a very emotional process. When I had my consultation virtual visit after the transfer didn't work, I did not feel there was a lot of empathy just straight to the point. I asked to take a different path based on my insurance coverage and he was open to IUI although it is very unlikely it will be successful due to my chromosomal abnormalities. I think he knows what he is doing and will assist with what you need but there will be no feelings behind it.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Don't be afraid to ask questions and understand he is very straightforward. It can come off rude but I do not think that is his intent.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
The nurses were very empathic and warm. I after two egg retrievals and only one healthy embryo after PGT-A testing, there was a lot riding on the transfer. I often cried at pre-implant appointments and the nurses would take extra time with me. I only met Dr. Russel virtually before the insemination so day of was the first time in person. He explained what he was going to do and everything but he is very to the point and lacks a little bit of bedside manner.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nursing staff were amazing! They showed compassion and empathy along the way. Reassured me I was doing everything correctly. Also, very responsive when I would send a message
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinic is overall a great place. You feel welcomed the whole time and they do a great job explaining what is happening. I felt comfortable asking questions and never felt rushed. I had one appointment where I broke down emotionally. The nurse staff stayed in the room with me until I was okay and reassured me
Describe your experience with your monitoring appointments at Delaware Institute for Reproductive Medicine.
Scheduling appointments was very easy for the most part. When leaving any appointment you schedule the next (if you know the next time to be seen) and they are flexible with the hours. I had the luxury of being flexible with my work schedule. When I had to schedule another appointment I could message the portal and just ask for the date and a time frame. For example, can you schedule me Monday in the morning. They would reply back with an appointment time.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
I was fortunate to have coverage through progyny for two cycles so I only had to pay my deductible
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
Did not have that conversation because I only had one healthy embryo
6
Doctor
Jeffrey Russell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 31
1 IVF
PCOS
Uterine Fibroids
European
Income $200K - $499K
Accountant
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From our first visit, [Dr. Bachman] spent time going back through my entire history of infertility (multiple years) and coming up with a brand new plan for retrieval and subsequent transfers. My retrieval with her was the most successful...I was self-pay for this cycle so she found affordable drugs that would give me excellent results...[she] suggested we try a modified natural (i.e. take letrozole to induce ovulation, trigger with Ovidrel and transfer a week later with suppository progesterone). These two transfers have felt so much better and I think she was correct in thinking my body didn't like the synthetic hormones.
The clinic [at Delaware Institute for Reproductive Medicine] is very organized and communicative. It's always easy to get appointments and they offer early morning options which is very helpful. Additionally, everyone is friendly and willing to help. For example, I am always a difficult blood draw and the team drawing blood is always striving to get me on the "first stick" and constantly checking to make sure I'm ok.
How was your experience with Emelia Bachman at Delaware Institute for Reproductive Medicine?
I have been incredibly happy with my experience with Dr. Bachman. She is the second doctor I've seen in the practice and felt she is a perfect fit for our situation. From our first visit, she spent time going back through my entire history of infertility (multiple years) and coming up with a brand new plan for retrieval and subsequent transfers. My retrieval with her was the most successful (ended up with 9 embryos - 5 PGT normal). My first transfer with her (4th overall) ended in a biochemial. My second transfer (5th overall) I am currently 5 weeks pregnant.
What's one piece of advice would you give a prospective patient of Emelia Bachman at Delaware Institute for Reproductive Medicine?
Ask any and all questions. She will take the time to address every single one, even if they seem silly. One appointment I came with a lengthy list of medications I had seen people take online and we talked through each one's pros/cons to determine if it would be helpful for me.
During treatment, were you treated like a number or a human with Emelia Bachman at Delaware Institute for Reproductive Medicine?
Dr. Bachman is incredible - she makes me feel like the most important patient she has. She greets me with a hug and smile every appointment and really wants us to succeed as much as possible.
Describe the protocols Emelia Bachman used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
For retrieval, we used a combination of low dose hcg, follistim and ganirelix. This was helpful because I was self-pay for this cycle so she found affordable drugs that would give me excellent results. For transfer, Dr. Bachman suggested we try a modified natural (i.e. take letrozole to induce ovulation, trigger with Ovidrel and transfer a week later with suppository progesterone). These two transfers have felt so much better and I think she was correct in thinking my body didn't like the synthetic hormones.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Julia B)
My primary coordinator is Julia B (a Physician's Assistant). She is amazing - always happy, lighthearted and excellent bedside manner. I feel I can ask any questions I have, even if they are silly/small.
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinic is very organized and communicative. It's always easy to get appointments and they offer early morning options which is very helpful. Additionally, everyone is friendly and willing to help. For example, I am always a difficult blood draw and the team drawing blood is always striving to get me on the "first stick" and constantly checking to make sure I'm ok.
Describe the costs associated with your care under Emelia Bachman at Delaware Institute for Reproductive Medicine.
Retrieval was around 12k, plus meds (usually around 3k). Transfers (for self pay) are 4500 plus meds (usually around 100)
Describe Emelia Bachman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
I have never requested multiple embryo transfer so I can't comment on her approach.
10
Doctor
Emelia Bachman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
10
NPS
10
Age 30
3 IUI
PCOS
Income $50K - $99K
3rd of 3 Docs
17 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Russell was very very straight forward, did not waste my time...Told me what to expect, explained and went over all testing and results rather than just saying “everything is normal” he made sure to take the time to review and help me understand everything...comfort me and treated me like family and not a patient
[Delaware Institute for Reproductive Medicine] has the best nursing staff, friendly professional...Front desk staff is excellent, use your portal vs calling in. Wait times for appointments are very minimal. They will accommodate and work with anyone’s schedule and they are completely flexible
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell was very very straight forward, did not waste my time like other doctors. Told me what to expect, explained and went over all testing and results rather than just saying “everything is normal” he made sure to take the time to review and help me understand everything.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Trust the process and don’t give up.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
The staff as well as Dr. Russell, always would come in and make conversation, comfort me and treated me like family and not a patient. After 3 failed IUI, we were recommended to do IVF however we could not afford the percentage that insurance didn’t cover and had to stop our journey.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
As soon as a cycle would start I would alert the office, then go into the office for bloodwork and a scan and then give myself an injection to release the egg when needed and then they monitored with ultrasounds and would do the IUI however all were not successful.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
Hands down has the best nursing staff, friendly professional, I was raped and had a lot of trauma and trust issues. These women completely reassured me every time and had the utmost patience with me and were completely gentle and made sure to ask if it was okay to do any exams and walked me through each and every processes.
Describe your experience with Delaware Institute for Reproductive Medicine.
Front desk staff is excellent, use your portal vs calling in. Wait times for appointments are very minimal. They will accommodate and work with anyone’s schedule and they are completely flexible. Going here is going to feel like a dream come true and that it’s too good to be true.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
My co-pays were $5, bloodwork $10 and testing was anywhere from $5-40 depending on insurance copays
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2019, Unsuccessful
NPS
4
NPS
5
Age 35 - 37
2 IVF
Male Factor
Poor Egg Quality
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I like that Dr. Russell is blunt and tells you like it is. I feel sometimes though he is to busy for me. I’ve been going for 2 years with no results. His reviews are great and because of work his office in Milford is most financially beneficial for me. ... At first he always said to use donor eggs from the beginning because of my egg quality and my husband low sperm count and the fact we could not afford genetic testing. ...
I feel the finances needs more help because she takes sometimes awhile to get back with you. ... There’s plenty of great nurses there [DE Inst for Repro Med]. I only had 2 issues the 2 years I have been there. It must have been a bad day both times. ... The newest cycle will be 25,000 plus insurance copays each visit, through the last 2 years I have put an additional 5000 or more out if you include freezing , medication co pays, doctor copays, anesthesiologists co pay, storage fee.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I like that Dr. Russell is blunt and tells you like it is. I feel sometimes though he is to busy for me. I’ve been going for 2 years with no results. His reviews are great and because of work his office in Milford is most financially beneficial for me.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Don’t take to heart that he appears not compassionate he is blunt that’s his personality but I like it
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Sometimes I felt rushed when I had my consultations each time. Once my husband took off from work for a meeting we had previously set up and when we get there nobody new what was going on.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
At first he always said to use donor eggs from the beginning because of my egg quality and my husband low sperm count and the fact we could not afford genetic testing. First retrieval no eggs survived so no transfer before second retrieval he adjusted my medication and I had to go through a mock cycle when second retrieval came around I got 1 egg survived after the 5 day and we transferred that with no success. Then my job switched insurance and infertility is no longer covered. So we are now going to take a loan out and attempt using donor eggs.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nursing staff have always been compassionate and helpful.
Describe your experience with Delaware Institute for Reproductive Medicine.
There’s plenty of great nurses there. I only had 2 issues the 2 years I have been there. It must have been a bad day both times. I feel the finances needs more help because she takes sometimes awhile to get back with you.
Describe your experience with your monitoring appointments at Delaware Institute for Reproductive Medicine.
For the most part it was convenient. Some appointments were out of there control because it had to be timed just right
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
The newest cycle will be 25,000 plus insurance copays each visit, through the last 2 years I have put an additional 5000 or more out if you include freezing , medication co pays, doctor copays, anesthesiologists co pay, storage fee. It gets me stressed even thinking about it with still no result
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
I would like to use multiple embryo transfers but dr. Russell prefers just single because of the risks
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Lost appointments
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine.
Just the appointment we wanted and off for to do a Skype with finances. Then when I very first started going I really didn’t like the ivf coordinator I think her name is angel bedside manner. She just talked to you rough and at times like she was to busy for me. I talked with her about this and had no other issues. I wonder sometimes if they are just taking my money cause I keep being unsuccessful on getting a pregnancy
4
Doctor
Jeffrey Russell
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 38 - 39
1 IVF
Anovulation
PCOS
Recurrent Pregnancy Loss
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Russell has always been very upfront and honest with my husband and myself. We believe that he truly cares if these treatments are successful and that he will consistently attempt to “tweak” our treatments based on our individual needs until we get our rainbow baby.... He builds his treatment based out of your individual needs, where you don’t feel so, “cookie cutter.”... We have done multiple rounds of 150mg Clomid, multiple cycles of Clomid and Follistim combined with intercourse. For IVF, We did 300 Follistim and 50 of Hcg daily with Ganirelix towards the end closer to retrieval.
The nursing staff at DIRM listen to my husband and myself. They connect with Dr Russell if we have questions that they can’t answer about our care (even if he is away on vacation or out of the office). During our two losses, they were very compassionate....I don’t have any weaknesses to give! We truly believe that they want us to have our rainbow baby and that they work very hard to offer us the individual treatment plans based on our needs.... Dr Russell also tests for things like Natural Killer Cells and auto immune issues that other facilities don’t always believe in,
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr Russell has always been very upfront and honest with my husband and myself. He builds his treatment based out of your individual needs, where you don’t feel so, “cookie cutter.” If we ask questions he answers to the absolute best of his ability and we take comfort in his honesty with us.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Listen. Listen to what his recommendations for you are. If it’s diet and exercise, do it. Follow what he tells you, because he truly does want you to be successful and have the baby that you so badly want.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr Russell has always been very upfront and honest with my husband and myself. We believe that he truly cares if these treatments are successful and that he will consistently attempt to “tweak” our treatments based on our individual needs until we get our rainbow baby.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
We have done multiple rounds of 150mg Clomid, multiple cycles of Clomid and Follistim combined with intercourse. For IVF, We did 300 Follistim and 50 of Hcg daily with Ganirelix towards the end closer to retrieval. Retrieved 14 eggs, 10 mature, 8 fertilized, 2 made it to blast and ended up with 1 normal male embryo. We transferred him and miscarried at 6.5 weeks following ultrasound which showed gestational sac, yolk sac and fetal pole. Unfortunately, we can not afford to have any additional rounds of ivf and have no embryos left.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nursing staff at DIRM listen to my husband and myself. They connect with Dr Russell if we have questions that they can’t answer about our care (even if he is away on vacation or out of the office). During our two losses, they were very compassionate.
Describe your experience with Delaware Institute for Reproductive Medicine.
I don’t have any weaknesses to give! We truly believe that they want us to have our rainbow baby and that they work very hard to offer us the individual treatment plans based on our needs. At other offices in our area, we felt like our treatment was very “cookie cutter,” and all treatments were exactly the same as the next persons. Dr Russell also tests for things like Natural Killer Cells and auto immune issues that other facilities don’t always believe in, or test for. Having four losses, Dr Russell takes our care very seriously.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Cloned cycles were mostly covered by insurance, ivf was around $7500 medications roughly $3k, PGS $3k.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
Due to having only one normal, one was our only option. But had we had two healthy embryos through PGS, Dr Russell told us that he would strongly advise against placing more than one.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5