Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
9.6
9.6
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
8.4
8.4
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
9.5
9.5
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
Attention to Detail
8.6
8.6
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
Dr. Russell is the only physician in the clinic which has 2 locations. My appointments were never on time as scheduled and he never seemed to read my chart before meeting with us. He is stretched way too thin for the volume of patients he sees. There’s no way for him to have a good grasp on every patients situation when he is the only one running the show...as things failed over time, he had no real answers. There was a lot of false hope given with nothing left in the end. His main focus is on protein and how the diet will cure your eggs.
Overall the clinic [Delaware Institute for Reproductive Medicine] seems overworked and understaffed. During my monitoring appointments on the weekend, every one looked tired and run down. They didn’t seem happy. The clinic does batch cycling. So everyone is stimulated at the same time. It’s such a stressful time of a woman’s life, the staff really needs to be mindful of how they appear to us.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell is overtly confident. Which was great in the beginning because we needed hope. However as things failed over time, he had no real answers. There was a lot of false hope given with nothing left in the end. His main focus is on protein and how the diet will cure your eggs. I found this to be completely void of actual fact as I did everything he told me and still has no viable embryos. He is pompous and makes very brash statements. He doesn’t think before he speaks. I wish I had done more research before choosing his clinic.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Do your research. Check his SART scores and success rates. He will tell you what you want to hear but doesn’t produce results.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell is the only physician in the clinic which has 2 locations. My appointments were never on time as scheduled and he never seemed to read my chart before meeting with us.
He is stretched way too thin for the volume of patients he sees. There’s no way for him to have a good grasp on every patients situation when he is the only one running the show.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
He uses follistim 300 and microdose HCG 50 pretty frequently. Then introduces ganarelix later.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Celina McHugh)
Celina is amazing and was the main reason that I stayed at the clinic for 2 cycles despite our poor outcomes. She is compassionate, and treats you as though you are the only patient there even if she has a waiting room full of people.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Overall the clinic seems overworked and understaffed. During my monitoring appointments on the weekend, every one looked tired and run down. They didn’t seem happy. The clinic does batch cycling. So everyone is stimulated at the same time. It’s such a stressful time of a woman’s life, the staff really needs to be mindful of how they appear to us.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
PGS testing was $3,000
For up to 8 embryos.
The transfer and retrieval were covered under insurance but we still had approx $6,000 in out of pocket costs including copays and deductible. The injections were so costly. We spent thousands of dollars on the medications.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
He was willing to transfer more than one embryo - I think especially if they are not PGS tested so quality was unknown.
What specific things went wrong at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Failed to call with results
Failed to convey critical information
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The day before my transfer, I called the coordinator to ask about my blood work and if I needed antibiotics. I was never prescribed anything and had heard I might need antibiotics. The coordinator had failed to call me and did in fact admit that I need antibiotics. She also failed to mention that I needed steroids. So at 6 Pm the night before our transfer we were driving around to different pharmacies trying to find the steroid they prescribed. It was completely inappropriate for her to wait that long and I can’t imagine what would have happened if I hadn’t called. I’m not sure I would have been given anything.
NPS3
Doctor
Jeffrey Russell
NPS
Humanity2 of 5
Communication1 of 5
Frequency Seen3 of 5
Trustworthiness3 of 5
Compassion3 of 5
Explained risks2 of 5
Adaptability3 of 5
NPS2
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr Russell is very straight to the point, but provides all of the details and information necessary. I prefer this over someone who talks around in circles and just tells me what they think I'd want to hear. He's cautious but ready to move forward as long as you are.... We did 4 IUIs total. The first two I only used a trigger shot for timing. The next two we used clomid as well as the trigger shot. We moved onto IVF and my shots included menopur, gonal-F and cetrotide. He retrieved 25 eggs with 13 mature. They were concerned that I'd have Ovarian hyperstimulation syndrome and quickly put me on medication to avoid OHSS, which worked. We had 5 embryos to freeze and opted to do testing which resulted in only one normal embryo.
It [DE for Reproductive Medicine] is a small clinic so you always see the same familiar faces which is great. I've trusted any treatment that has been suggested. They communicate all details very well so you're never left wondering what your next steps will be and why.... The nursing staff is great and always there to listen to your fears and concerns. They go above and beyond to make you calm and comfortable. They were amazing for my egg retrieval when I just couldn't stop crying from nerves (and probably hormones too).
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr Russell is very straight to the point, but provides all of the details and information necessary. I prefer this over someone who talks around in circles and just tells me what they think I'd want to hear. He's cautious but ready to move forward as long as you are.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He is extremely straight forward and prepared to hit the ground running as long as you are. After a year of trying on our own, I was happy to have a doctor like this. Minutes after our first meeting with him, I was getting blood drawn and an ultrasound (both things that I was on board with). He doesn't force any next steps on you.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
The office is on the smaller side so you got to know everyone who worked there. You would see the same individuals at each appointment so they all get to know you and your story.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We did 4 IUIs total. The first two I only used a trigger shot for timing. The next two we used clomid as well as the trigger shot.
We moved onto IVF and my shots included menopur, gonal-F and cetrotide. He retrieved 25 eggs with 13 mature. They were concerned that I'd have Ovarian hyperstimulation syndrome and quickly put me on medication to avoid OHSS, which worked.
We had 5 embryos to freeze and opted to do testing which resulted in only one normal embryo. Because we only have one embryo, Dr Russell is being cautious and I am currently in the process of a mock cycle for the transfer. I've been on estrace and will start progesterone shortly to confirm that the timing would be perfect for a transfer. I appreciate that he is doing everything possible to ensure that this embryo implants when we do the actual transfer.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The nursing staff is great and always there to listen to your fears and concerns. They go above and beyond to make you calm and comfortable. They were amazing for my egg retrieval when I just couldn't stop crying from nerves (and probably hormones too).
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
It is a small clinic so you always see the same familiar faces which is great. I've trusted any treatment that has been suggested. They communicate all details very well so you're never left wondering what your next steps will be and why.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I switched insurance plans through the process. Our IUIs were out of pocket with my previous insurance but IVF has been covered by my new insurance so far. We chose to do genetic screening that my insurance did not cover so that was out of pocket.
I've never seen another doctor to compare prices of the IUIs but from talking to other women, the costs seems comparable.
What specific things went wrong at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Provided conflicting information
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication4 of 5
Frequency Seen3 of 5
Trustworthiness5 of 5
Compassion4 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr. Russell has given us HOPE in process that has been very emotional, physical, and financially draining! We are confident that once the transfer occurs we will see are healthy baby in 9 months!!... After stopping the hormones before the retrieval, he was able to successful retrieve 53 eggs and I did not end up having any complications from the hypo stimulation. My ovaries healed with no problems.
At this practice [DE Institute for Reproductive Medicine] you do everything in one place which makes it more convenient especially when you have to dedicate so much time traveling back and forth through the IVF process. The hours are flexible and the start at 7:30a which makes it easy to get back to work in a good timeframe. You never have to wait a long time, even with the number of patients that come in. They are super efficient. You even get your instructions via a phone voice mailbox and through the online patient portal. They make things super convenient and are always available for questions, which is important when you going through IVF.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Prior to being treated by Dr. Russell, by GYN tried treating me with a course of fertility medication and over prescribed one of the medications, which led to distrust. He also did not explain scar tissue was a possibility after he removed my fibroids. The best thing he could have done is recommend me to Dr. Russell. Dr. Russell and his team have been nothing less than phenomenal! Dr. Russell is extremely knowledgeable and has been very dead on as my diagnosis and properly treating me. I have full confidence in him as he has restored my hope. Now we have two healthy embryos that are awaiting transfer. Instead of moving directly into the transfer, he is doing a mock cycle first to check my uterine lining to ensure it is prepared before implanting my embryo. Many doctors would not have taken the time to do this. He also strongly suggested genetics testing which I thankful we did as there were some abnormal eggs. We are taking the safe route of having one embryo implanted and will later implant the second after our first success pregnancy. I have a friend who went through 3 unsuccessful cycles of IVF with another local provider and is now with Dr. Russell and has raved about the notable difference including Dr. Russell and his team addressing proper nutrition. Dr. Russell has given us HOPE in process that has been very emotional, physical, and financially draining! We are confident that once the transfer occurs we will see are healthy baby in 9 months!!
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Please be flexible with your schedule and patient in the process. All the steps that have to be taken can be overwhelming, but don't hesitate to communicate all of your concerns because the staff are always available to answer questions even after hours.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell and his team show genuine empathy and a caring nature. I never felt like a number even with the number of patients that come to his practice. They always greeted me by name and have taken the time to get to know me.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
During the initial injections of hormones, I had to inject a total of 300mg of follistim twice daily. Initially my body did not respond, so he increased the dosage to 600mg and instantly my body responded. My body actually responded to well and I ended up going into hypo stimulation and then my medications were reduced and Dr. Russell moved me directly into egg retrieval to avoid any complications. After stopping the hormones before the retrieval, he was able to successful retrieve 53 eggs and I did not end up having any complications from the hypo stimulation. My ovaries healed with no problems.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The nursing staff have always been available to answer questions. They are also very knowledgeable. After my retrieval, Dr. Russell had to travel the next week for a conference. The Physician Assistant gave me her cell number to contact her with questions or concerns. I had to reach out to her on two different occasions over the weekend and she was very responsive. During one of my visits, I mentioned to one of the nurses that I wanted to find another GYN because of my lack of trust. She took time out to call me with names of GYN practices that specialize in handling advanced age pregnancies. She even shared with me her experience clearly understood why finding a provider that is knowledgeable and empathetic is important to me. The nursing staff always greets me and ask me how I'm feeling. Even the phlebotomist are super friendly. Everyone makes you feel super comfortable.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
At this practice, you do everything in one place which makes it more convenient especially when you have to dedicate so much time traveling back and forth through the IVF process. The hours are flexible and the start at 7:30a which makes it easy to get back to work in a good timeframe. You never have to wait a long time, even with the number of patients that come in. They are super efficient. You even get your instructions via a phone voice mailbox and through the online patient portal. They make things super convenient and are always available for questions, which is important when you going through IVF.
Describe your experience with your monitoring appointments at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I never had an issue getting an appointment. On the day of my monitoring visits, I was always seen in a reasonable timeframe. Things ran very smoothly and efficiently.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Total for IVF procedure including genetic testing $16,000 about $3000 for each IUI procedure (twice), about $4000 in medication cost.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Dr. Russell is a strong advocate for single embryo transfers because of the risk factors involved with multiple. He explained that years again, they did not have the technology that they have now, so they implanted multiple embryos. He explained that multiple embryo transfers can also increase the risk of premature birth. Based on his success rates and his years of experience and research here in the US and abroad, I am fully confident that the single embryo transfer is the best option, especially with all that we have already invested. Why take the additional risk when you don't have to...
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen4 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr. Russell is a busy man and runs an efficient practice. He gets straight to the point and may seem rough to hear but there is no other way to explain each persons infertility. Lauren is who we saw at most visits. Dr. Russell was present in the office.... We were encourage to only to transfer 1 embryo. My husband and I have waited 10 years to do IVF, we decided 2 embryo transfer was best for our family.
Team of nurses [Delaware Inst for Repro Med] are amazing Lauren, Celina, Mary Kate, Siobhan, Angie all communicate well with voicemails and emails. Prompt office even for the amount of volume. They are all efficient some lack bed side manner sometime since they have large groups of retrievals... Jennifer Jess at Dr. Russell’s office phenomenal she explains each cost, efficient, obtains tier overrides with insurance company, provides resources for medication.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell is a busy man and runs an efficient practice. He gets straight to the point and may seem rough to hear but there is no other way to explain each persons infertility. Lauren is who we saw at most visits. Dr. Russell was present in the office.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Go to your first appt with an open mind and be ready for a journey of a lifetime.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell, Lauren and the complete staff treated us with care and great bedside manner. Dr. Russell gets straight to the point.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We started our process 1/2018 with consultation, 2/18 nutrition class with Lauren, 3/18 labs and scans with Celina, RN, 4/18 started medications birth control injections and Dr. appts, 5/18 continued oral meds and started stims folistim, birth control, progesterone retrieval of 24 embryos, 6/19/18 transfer day for A and B. 6/29/19 POSITIVE HCG! 7/18 continued weekly ultra sound and appts, 8/18 more appts...9/18 released to OBGYN, 10/2018 announced our pregnancy to social media, 11/18 ultra sound appts, 12/18 took a baby moon and maternity photos, 1/2019 celebrated with 3 baby showers, 2/19 Baby was born at 37 weeks and 4 days due to low amniotic fluid. We have a healthy Baby boy thanks to Dr. Russell and his team of professionals! Thank you.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Lauren, Celina)
Lauren, Celina, Angie and the entire team
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Team of nurses are amazing Lauren, Celina, Mary Kate, Siobhan, Angie all communicate well with voicemails and emails. Prompt office even for the amount of volume. They are all efficient some lack bed side manner sometime since they have large groups of retrievals
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Jennifer Jess at Dr. Russell’s office phenomenal she explains each cost, efficient, obtains tier overrides with insurance company, provides resources for medication. My insurance was billed 38k, my out of pocket estimate 6k. One thing is the genetic testing cost. I wish were told the total cost ahead of time 3,700.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
We were encourage to only to transfer 1 embryo. My husband and I have waited 10 years to do IVF, we decided 2 embryo transfer was best for our family. So I would have no regrets and financially if we were taking our chances why not 2. Dr. Russell had us sign forms.
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication3 of 5
Frequency Seen3 of 5
Trustworthiness4 of 5
Compassion3 of 5
Explained risks4 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr. Russell explained everything to us about our infertility journey, he helped us understand the positives and the negatives... Dr. Russell and his team are amazing, caring, knowledgeable people. They have really helped me through some difficult times, I can't say enough good things about them!! :-)...They take the time to sit and talk with you.
Dr. Russell and his team from day 1 has been extremely helpful with helping my husband and I through this infertility journey. They take the time to sit and talk with you. I highly recommend DIRM to anyone experiencing any type of infertility...Charlotte as well as the rest of Dr. Russell's team are so compassionate, informative, and willing to make your visit the best that it can possibly be. Charlotte is an amazing coordinator / person! We are very pleased we chose DIRM!
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell explained everything to us about our infertility journey, he helped us understand the positives and the negatives. There were times when I was disappointed when we received news that we weren't pregnant, after knowing my lab and lining numbers were looking good. I later realized that this journey is trial and error, I've learned to be positive through out this. I don't blame anyone, I just never realized how much of an emotional roller coaster ride this would be. Dr. Russell and his team are amazing, caring, knowledgeable people. They have really helped me through some difficult times, I can't say enough good things about them!! :-)
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Be patient, think positive, have faith, ask questions. Know that you're not the only one going through this journey and there are support classes if needed.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell and his team from day 1 has been extremely helpful with helping my husband and I through this infertility journey. They take the time to sit and talk with you. I highly recommend DIRM to anyone experiencing any type of infertility.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Charlotte Lott )
Charlotte as well as the rest of Dr. Russell's team are so compassionate, informative, and willing to make your visit the best that it can possibly be. Charlotte is an amazing coordinator / person!
We are very pleased we chose DIRM!
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I can't honestly think of any weaknesses. The staff is very dedicated to their job and getting the patient what they want (a baby/babies). They're compassionate, understanding and willing to go that extra mile. There have been days where I wanted to give up on trying to conceive, but the staff has made me feel that this is possible.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The financial part of this process has been hard for me to swallow.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Dr. Russell transfered 1 embryo at a time. He informed that if I had multiple miscarriages, then he would consider multiple embryo transfers at once.
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen2 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr. Russel was amazing when we met with him for a second opinion and treatment planning. He was blunt and direct in providing us information and provided us with our best options for conceptions and made my husband and I feel very confident about the treatment we would receive from him.... I appreciated his honesty and lack of sugar coated information about my diagnosis, test results, and treatment plan.
The office [Delaware Institute for Reproductive Medicine] has quick and convenient scheduling and the online portal is easy to use. Dr. Russell Is amazing. We have No complaints thus far, and are looking forward to completing our treatment with his clinic with the support of him and his amazing staff.... We are told the cost of or donor egg treatments will be $25,000. I also receive a discounted rate because of my employer.... Every one within the practice that we’ve had exposure to has been amazing. Dr. Russell definitely surrounds himself with a stellar team.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Loved Dr. Russell’s blunt delivery of information and the confidence he had in delivering info about our best options for conception and treatment moving forward. I appreciated his honesty and lack of sugar coated information about my diagnosis, test results, and treatment plan.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
I wouldn’t have any advice to give other than he is definitely worth seeing. His approach and attitude are amazing.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russel was amazing when we met with him for a second opinion and treatment planning. He was blunt and direct in providing us information and provided us with our best options for conceptions and made my husband and I feel very confident about the treatment we would receive from him.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
Dr. Russell first advised that despite my diminished ovarian reserves, we could have great success using clomid, he also informed us given the low ovarian reserve numbers and probably quality of remaining eggs IVF using my own eggs wasn’t the best option for us as it likely wouldn’t yield us a child, but that he felt fairly confident with fertility drugs and clomid we would likely have success. However due to being a genetic carrier for fragile X we discussed that we would have to weigh potential risks versus benefits. He offered IVF using donor egg as an alternative giving the best results for us to have a child, which is ultimately the route we opted to go with.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Every one within the practice that we’ve had exposure to has been amazing. Dr. Russell definitely surrounds himself with a stellar team.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The office has quick and convenient scheduling and the online portal is easy to use. Dr. Russell Is amazing. We have No complaints thus far, and are looking forward to completing our treatment with his clinic with the support of him and his amazing staff.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
We are told the cost of or donor egg treatments will be $25,000. I also receive a discounted rate because of my employer.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
No thoughts/comments yet as we haven’t started the transfer process yet.
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen4 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr Russell first was nice which is important. He explained and answered all questions in an understandable tone. He gave options and he never made me feel like I was asking too many questions.... I had fibroids, he suggested me to have them removed before the transfer and start of treatment, I did. It was a success with my transfer on the first time, again, unfortunately I miscarried
clinic [Delaware Institute for Repro Med] was great, no complaints. You did not have to wait long once arrival for appointments. seating area was comfortable. upon arrival you were greeted which is important. The front staff was pleasant and also available to accommodate any changes or notes needed to take for work... staff was great, very sensitive to my mishap and also there for any and all questions that I had. Even after treatment they are still great communicators with questions that I have
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr Russell first was nice which is important. He explained and answered all questions in an understandable tone. He gave options and he never made me feel like I was asking too many questions. With this treatment you need a Doctor that will listen, address you and give you the best , realistic options. And he did just that for me
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
I would advise to do research so that you can have more direct questions to ask relating to yourself.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell and his staff was completely relatable, comforting and professional. he was available during my treatment and exams which was a very important detail. He did not cut corners with me which I respected. Unfortunately I miscarried however I am going to continue to try and I would not go on this journey with no other doctor. I felt most comfortable and I felt like he and his staff cares. I love this place and I hope my next go is a success
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I had fibroids, he suggested me to have them removed before the transfer and start of treatment, I did. It was a success with my transfer on the first time, again, unfortunately I miscarried
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Deb)
She and staff was great, very sensitive to my mishap and also there for any and all questions that I had. Even after treatment they are still great communicators with questions that I have going forward to start IVF again
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
clinic was great, no complaints. You did not have to wait long once arrival for appointments. seating area was comfortable. upon arrival you were greeted which is important. The front staff was pleasant and also available to accommodate any changes or notes needed to take for work
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I will say , my research show Dr Russell at that time... to have better rates
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
N/A
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Trustworthiness5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
We did back to back retrievals [with Dr. Jeffrey Russell] only weeks apart (no month break in between) in order to batch embryos for PGS. I asked if this was wise to do without giving my body a break and I was instructed that it was perfectly fine. Well my first retrieval we got 12 eggs and ended up with 2 blastocysts. The next cycle only weeks later we only got 5 eggs which resulted in only 1 blastocyst. Ultimately after PGS testing we only had 1 normal embryo.
All patients [at Delaware Institute for Reproductive Medicine-Neward] are put on the same schedule for monitoring & retrieval week.... Angie [a nurse] is awful! Very unorganized, talked fast when leaving messages, no explanation of why if any changes to med dosages. She showed no compassion any of the times I met with her.... I would tell her what pharmacies I used & she would still make the mistake of sending scripts to the wrong pharmacy.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
I came to Dr. Russell for a second opinion and he talked a good game. He led us to believe he could do a lot more for us than the previous clinic we came from so we switched to him partly because of his confidence & knowledge and also because a friend of mine worked in his office. We did back to back retrievals only weeks apart (no month break in between) in order to batch embryos for PGS. I asked if this was wise to do without giving my body a break and I was instructed that it was perfectly fine. Well my first retrieval we got 12 eggs and ended up with 2 blastocysts. The next cycle only weeks later we only got 5 eggs which resulted in only 1 blastocyst. Ultimately after PGS testing we only had 1 normal embryo. We transferred the normal embryo which resulted in a positive pregnancy test. Unfortunately the pregnancy did not progress normally which resulted in a miscarriage (which we were told he had never seen before with a PGS normal embryo) after this we were on the fence whether to switch doctors but decided to give it one more chance with him. My last retrieval with Dr. Russell resulted in 9 eggs of which we got zero embryos/blastocysts. We were told by Dr. Russell that something was intrinsically wrong with my eggs. We then decided to switch doctors for our 3rd opinion which we ended up with amazing results! No issues with my eggs! First cycle with the new doctor resulted in 11 eggs, 9 mature, 7 fertilized & 6 blastocysts of which 4 were PGS normal!
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Do your research & don’t always believe the statistics he throws around. I believe he gives false hope with his percentages.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
All patients are put on the same schedule for monitoring & retrieval week. I had done 2 retrievals prior to coming to Dr. Russell & I don’t feel as though he tried to change my protocol in anyway except adding higher doses of low dose hcg which did not work & I did 3 retrievals with him using the same protocol! Frustrating!
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
Same protocol for each retrieval, follistim 300-375 twice a day as well as low dose hcg in high quantities. Ganirelix/certitide added when needed. First retrieval resulted in 12 eggs with only 2 blastocysts. Second to retrieve all the following month resulted in 5 eggs and 1 blastocyst. Final retrieval resulted in 9 eggs & no blastocysts/embryos. I truly feel my eggs were fried or there was lab error with my last retrieval.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Angie)
Angie is awful! Very unorganized, talked fast when leaving messages, no explanation of why if any changes to med dosages. She showed no compassion any of the times I met with her.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Make sure you do your research before choosing this clinic. Dr. Russell has knowledge in the area but is a bit old school at times and if you are a difficult case I don’t think he is willing to think outside of the box & change protocols.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
We paid out of pocket for many procedures after our insurance benefits were exhausted. We switched insurance carriers the following year & the financial department did not check benefits so we assumed we had to pay out of pocket. Upon switching to a new clinic they checked our benefits and we indeed had some benefits. I had to contact Dr. Russell’s office to be reimbursed for the treatments I had paid out of pocket for, in which case we were reimbursed thankfully!
What specific things went wrong at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Failed to call in prescriptions to pharmacy
Failed to call with results
Provided conflicting information
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Angie was very unorganized and always seemed to be in a rush. I would tell her what pharmacies I used & she would still make the mistake of sending scripts to the wrong pharmacy.
NPS0
Doctor
Jeffrey Russell
NPS
Humanity1 of 5
Communication3 of 5
Frequency Seen3 of 5
Trustworthiness3 of 5
Compassion3 of 5
Explained risks3 of 5
Adaptability3 of 5
NPS0
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
When Dr. Russel had bad news about my first egg retrieval (no embryos) he called me himself to give me the news and told me what the next steps were.... Although his bedside manner is kind of blunt he does have compassion when things don’t go he way you had hoped. If bad news has to be given he calls you himself.... High protein diet and vitamins for better egg quality. Clomid and low caffeine/sugar for my husband because of male factor to see if that makes any difference.
This clinic [Delaware Institute for Reproductive Medicine] is very efficient. I was seen on time 95% of the time. There are a lot of people who work there so you won’t remember names. The Milford office is much smaller and I would go there when I can.... The nursing staff is wonderful! One of them saw me at the hospital before an OB appointment and greeted me by name even though I didn’t remember hers.... We had a 20% copay per visit and paid about $2500 for retrieval.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Although his bedside manner is kind of blunt he does have compassion when things don’t go he way you had hoped. If bad news has to be given he calls you himself. He’s clear about what steps need to be taken and WANTS you to get pregnant.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He tells it like it is and don’t expect hand holding through the process. He IS compassionate but expects you to do exactly what he says so you’re successful.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
When Dr. Russel had bad news about my first egg retrieval (no embryos) he called me himself to give me the news and told me what the next steps were.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
High protein diet and vitamins for better egg quality. Clomid and low caffeine/sugar for my husband because of male factor to see if that makes any difference. It didn’t but the suggestions were helpful. Menopur, ganirillex, and follistim injections for eggs as well as estrace and progesterone suppositories. Progesterone injections for and post transfer. Transfer of 1 embryo resulted in live birth of baby boy.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The nursing staff is wonderful! One of them saw me at the hospital before an OB appointment and greeted me by name even though I didn’t remember hers.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
This clinic is very efficient. I was seen on time 95% of the time. There are a lot of people who work there so you won’t remember names. The Milford office is much smaller and I would go there when I can.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Because of our insurance we paid much less out of pocket. This was all laid out for us by the billing department. We had a 20% copay per visit and paid about $2500 for retrieval.
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen3 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr. Russell is extremely smart and knowledgeable which to the a sensitive person can be off putting. However, my husband and I found comfort in that he was the best person to achieve our goals of having a family. When we walked into his office at the ripe old age of 38 wanting to try for a third child he actually smiled and said that we have done it before we can do it again...Be prepared to be patient because there is only one doctor performing the procedures and answering questions your appointments may not always run on time.
Every person in the office [DE Inst for Repro Med] was incolved in the IVF process was on the same page. They knew my name and my husbands name. They greeted us warmly and were genuinely excited for each of our successful rounds...[Nurses] Friendly and knowledgeable! They are still friendly and remember my name when I see them out in public...Huge strength is that it is a small clinic and that you always see the same faces and you always see the same doctor.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell is extremely smart and knowledgeable which to the a sensitive person can be off putting. However, my husband and I found comfort in that he was the best person to achieve our goals of having a family. When we walked into his office at the ripe old age of 38 wanting to try for a third child he actually smiled and said that we have done it before we can do it again. As result we now have three beautiful children.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Don’t expect warm and fuzzy from Dr. Russell but do expect results. And in the end I would rather hold my children’s hands than a doctor’s l.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Every person in the office was incolved in the IVF process was on the same page. They knew my name and my husbands name. They greeted us warmly and were genuinely excited for each of our successful rounds.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I don’t remember the IUI however with IVF we had one unsuccessful round and after that round Dr. Russell changes the medications and added a nutrition component which worked on all 3 successful rounds after.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Friendly and knowledgeable! They are still friendly and remember my name when I see them out in public😀
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Huge strength is that it is a small clinic and that you always see the same faces and you always see the same doctor.
Be prepared to be patient because there is only one doctor performing the procedures and answering questions your appointments may not always run on time.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Insurance covered first three rounds and $25 copay for each visit
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
My first two children had two embryos transferred which resulted in single births however with my third child because we did PGS we choose to do a single embryo.
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen4 of 5
Trustworthiness5 of 5
Compassion4 of 5
Explained risks3 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
With my medicated ivf cycle, dr Russell’s main strategy was to keep an eye on me to ensure my body was accepting the medication properly. I saw him every other day while undergoing injections to be monitored....He covered every aspect of fertility with me, to include diet, nutrition, exercise, and daily life. He allowed me to understand my body more to grasp how fertility works and evolves.
The entire staff [DIRM] knew me by name and knew my medical history. I never had to repeat myself. The nursing staff always called me after appointments to check in on how I was doing.... I was thankful that they had a smaller clinic closer to my house where I was able to have checkups and standard appointments. I only had to travel to the farthest clinic 2-3 times maximum.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr Russell was incredibly knowledgeable in his field. He has a true passion for the fertility world. He made me feel mattered as a patient. He covered every aspect of fertility with me, to include diet, nutrition, exercise, and daily life. He allowed me to understand my body more to grasp how fertility works and evolves.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Come with questions ready and do not shy from asking them. Dr Russell is very forth coming with his information and blunt about what is going on. He has a great bedside manner but will still tell you how things really are. He loves to answer questions and help in all areas of overall well-being and health.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
The entire staff knew me by name and knew my medical history. I never had to repeat myself. The nursing staff always called me after appointments to check in on how I was doing.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
With my medicated ivf cycle, dr Russell’s main strategy was to keep an eye on me to ensure my body was accepting the medication properly. I saw him every other day while undergoing injections to be monitored. By doing this he was able to increase and decrease specific medications based on how I was reacting to these medications.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The nursing staff in general was excellent. All of them always knew who I was and greeted me in a kind manner. Upon leaving, they would call me 1-2 days after to check in on how I was doing with the process, treatment, transfer, and aftermath. They were compassionate and spoke to me like I was a human.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I live in a rural area, so, finding a clinic was hard. When I found this one, I was thankful that they had a smaller clinic closer to my house where I was able to have checkups and standard appointments. I only had to travel to the farthest clinic 2-3 times maximum. The strength is how thorough the clinic is. They constantly wanted to see me to check in, monitor, and evaluate me entirely. During my time there, everyone was engaged in my overall well being and satisfaction. The only weakness is that the clinic didn’t have a huge staff because of the clinic size. Although this was the primary reason that I chose to be seen there, many will view that as a negative aspect.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I remember my medication was about $4,000. The ivf cycle with monitoring, retrieval, and transfer was $11,000. Pgs testing was $750 let embryo from another clinic.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
In my case, dr Russell preferred doing a eset because my medical condition that causes infertility would be tested out. Therefore, once we got a viable embryo, we knew my body would accept it. The staff didnsay that depending on the quality of the embryos on day 5, we could discuss doing a multiple transfer (I.e if the only viable ones I had were of lesser quality).
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen5 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr. Russell is very up front about what you need to be the most successful, but that is what I liked about him...He was always caring and compassionate...Go in there prepared to laugh, he likes to make his patients smile and lighten the mood...I liked that he gave numbers and best outcomes, he always remained positive. It was always "when" you get pregnant. When a treatment was needed, he would give details on why and how it could increase my odds and give me the option.
staff [at Delaware Institute for Reproductive Medicine] were amazing during the entire process. Always greeted me with a warm smile. Even when times were tough, they were there. I had so many questions, and they always took time to answer every one of them...Everyone greeted you with a smile and always remembered your name. They were excited when you had good news. They shared moments with you!
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell is very up front about what you need to be the most successful, but that is what I liked about him. I wanted someone who was going to help me have a baby, I wanted to know what I could do to make that happened. He was always caring and compassionate.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Go in there prepared to laugh, he likes to make his patients smile and lighten the mood. He will do his best to make your dreams come true!
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Both Dr. Russell and his staff were amazing during the entire process. Always greeted me with a warm smile. Even when times were tough, they were there. I had so many questions, and they always took time to answer every one of them.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I liked that he gave numbers and best outcomes, he always remained positive. It was always "when" you get pregnant. When a treatment was needed, he would give details on why and how it could increase my odds and give me the option.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Everyone is amazing! )
Everyone greeted you with a smile and always remembered your name. They were excited when you had good news. They shared moments with you!
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The staff is amazing and always warm and welcoming. They schedule appointments around your schedule and call when they have results to help you feel better. If you have questions they never let you leave until you feel comfortable.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Jennifer in billing always help me navigate with my insurance and helped me with billing.
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen3 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
He [Dr. Jeffrey Russell] is knowledgeable and willing to help in any way he can, both medically and financially. He is often quick to leave the exam room, but the nurses take over and hold your hand through the process...We started slow with natural intercourse/ovulation monitoring then worked our way up the Clomid latter. He is willing to be more aggressive, once we are ready...He is to the point, he will do his best to get answers and then advise on the most successful treatment options. He is willing to go at your pace, regardless of what it may do to his stats.
This clinic [Delaware Institute for Reproductive Medicine] is great for a personal experience, the receptionist greats you by name and is always friendly. Because it's a smaller clinic and they are so helpful with each patient, at times you may spend more time in the office than originally planned...The costs were lower compared to other researched clinics...The staff is very friendly and kind. They make every effort to show compassion and ease your mind during each visit.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He is knowledgeable and willing to help in any way he can, both medically and financially. He is often quick to leave the exam room, but the nurses take over and hold your hand through the process. I feel confident in his ability to guide me on this journey.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He is to the point, he will do his best to get answers and then advise on the most successful treatment options. He is willing to go at your pace, regardless of what it may do to his stats.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Both the staff and doctor are personable and friendly, ease my mind and explain everything in detail.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We started slow with natural intercourse/ovulation monitoring then worked our way up the Clomid latter. He is willing to be more aggressive, once we are ready.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The staff is very friendly and kind. They make every effort to show compassion and ease your mind during each visit.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
This clinic is great for a personal experience, the receptionist greats you by name and is always friendly. Because it's a smaller clinic and they are so helpful with each patient, at times you may spend more time in the office than originally planned.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The costs were lower compared to other researched clinics.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
They prefer eSET after PGS testing. They are willing to transfer multiple embryos if patient has had previously failed transfers.
NPS7
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication4 of 5
Frequency Seen4 of 5
Trustworthiness4 of 5
Compassion4 of 5
Explained risks3 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr. Russell is very straight forward and get to the point kind of man. He was extremely helpful in our process so far! Before my egg retrieval he even made me feel more comfortable by explaining everything again to me. Hands down best DR ever! ... All the medicine he gave to me all added up with the ivf process. From the birth control to the trigger shot! ... The first appointment is a lot to take in but don’t give up on them [Delaware Institute for Reproductive Medicine] they are a great team. They will go over everything with you more then once if they have to!
The first appointment is a lot to take in but don’t give up on them they are a great team [Delaware Institute for Reproductive Medicine]. They will go over everything with you more then once if they have to! Also they will work with you and around your schedule the best that they can! I work 40+ hours a week and have never missed a appointment. ... The girls in the Milford office were just amazing. They cared and listened to everything I said to them!
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell is very straight forward and get to the point kind of man. He was extremely helpful in our process so far! Before my egg retrieval he even made me feel more comfortable by explaining everything again to me. Hands down best DR ever!
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He will find anyway possible to make it work.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Every time I walk into the office the ladies knew my name, and we talked about real things. They are just amazing.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
All the medicine he gave to me all added up with the ivf process. From the birth control to the trigger shot!
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Salina )
The girls in the Milford office were just amazing. They cared and listened to everything I said to them!
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The first appointment is a lot to take in but don’t give up on them they are a great team. They will go over everything with you more then once if they have to! Also they will work with you and around your schedule the best that they can! I work 40+ hours a week and have never missed a appointment. Couldn’t recommend them more !
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Well I had great insurance. My insurance paid 80% so the cost to me was not as bad. The medicine how ever was a pretty penny. And even though I only have to pay 20% it’s still taking a toll on our family !
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Not there yet
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen2 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
He [Dr. Jeffrey Russell] was blunt, and took time to explain everything when questions were asked. He is not warm and fuzzy, but I didn't need that. He has a dry sense of humor, but I promise it's there. I would use his services again if needed. Over the years I worked with him for our infertility needs, I came to realize he does actually care, for his patients...High protein diet. Hormone injections, suppositories, oral meds.
The clinical staff [at Delaware Institute for Reproductive Medicine] was terrific...[nurses were] Extremely caring and supportive...Very organized, and compassionate staff. After many years of working with them I learned they work hard to make sure, you are informed and have everything you need. There is always someone to contact if you have questions or concerns...
High protein diet. Hormone injections, suppositories, oral meds. Staff was supportive on how to administer meds and purpose of meds.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He was blunt, and took time to explain everything when questions were asked. He is not warm and fuzzy, but I didn't need that. He has a dry sense of humor, but I promise it's there. I would use his services again if needed. Over the years I worked with him for our infertility needs, I came to realize he does actually care, for his patients.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He dosent sugar coat things, so don't expect him to hold your hand. However he is extremly professional and great at what he does. He is very intelligent when it comes to clinical expertise.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
The clinical staff was terrific Dr. Russell explained everything as we went through the process.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
High protein diet. Hormone injections, suppositories, oral meds. Staff was supportive on how to administer meds and purpose of meds.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Extremely caring and supportive.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Very organized, and compassionate staff. After many years of working with them I learned they work hard to make sure, you are informed and have everything you need. There is always someone to contact if you have questions or concerns.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
9,000 for retrieval procedure. About 10,000 grand for meds.
NPS8
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication4 of 5
Frequency Seen4 of 5
Trustworthiness4 of 5
Compassion2 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr. Russell was direct and honest and dealt with my emotions with honesty and support. I felt the plan was customized to our wishes and my medical situation. He was our second opinion and I felt more comfortable with him immediately! ... He is direct but in a good honest way. He listened to our individual concerns and inspired confidence in the plan he made for our situation. He has a good sense of humor and clearly cares about his work.
I think overall it was as pleasant an experience as possible given how hard infertility is. I don’t have any major criticism. ... Everyone [DE Inst for Repro Med] we encountered was professional and caring. That even card across in the daily voicemails during the ivf process. ... Glad he [Dr. Russell] prefers to transfer one. It’s safer for mom and baby. ... We paid about 10k out of pocket for ivf round but we had really good insurance.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He is direct but in a good honest way. He listened to our individual concerns and inspired confidence in the plan he made for our situation. He has a good sense of humor and clearly cares about his work.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He may seem blunt but he knows what he’s talking about.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell was direct and honest and dealt with my emotions with honesty and support. I felt the plan was customized to our wishes and my medical situation. He was our second opinion and I felt more comfortable with him immediately!
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
As my second opinion he recommended either laparoscopic surgery to see if my tubes were blocked or to stop trying IUI and go to IVF. Not my first choice either way, but he was confident I was a good ivf candidate so we trusted his expertise.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Everyone we encountered was professional and caring. That even card across in the daily voicemails during the ivf process.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I think overall it was as pleasant an experience as possible given how hard infertility is. I don’t have any major criticism. That’s all I have to say but for some reason I have to have 200 characters. Seems silly.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
We paid about 10k out of pocket for ivf round but we had really good insurance.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Glad he prefers to transfer one. It’s safer for mom and baby.
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen4 of 5
Trustworthiness5 of 5
Compassion4 of 5
Explained risks4 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
He [Dr. Jeffrey Russell] was detailed in one procedure I had with him. Not much else to say as I did not see if often. The nurses were my primary care for my appointments. The Dr. seemed to have a lot going on. He was very busy most of the time... So we just went through the process of taking injectables and Clomid. I have pcos, so the results were not as expected. My spouse was never treated for his morphology and we were unaware of his problem during my 5-6 cycles of Clomid.
The clinic [Delaware Institute for Reproductive Med] did not prevent babies from cooming into the office. I think this is a real struggle emotionally for patients to deal with. They also never told me about credits on my account unless I asked.... The nursing staff did there job and ran a smooth operation... .The staff decided to focus on my ovulation and not both of the problems (ovulation and morphology).
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He was detailed in one procedure I had with him. Not much else to say as I did not see if often. The nurses were my primary care for my appointments. The Dr. seemed to have a lot going on. He was very busy most of the time.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Understand that he will be there fir you during big procedures only. His ties are cute.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He had his own practice, so besides the nurses, he was not visible unless it was a procedure. He was in and out not much conversation.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
He knew I was not able to do ivf due to finances. So we just went through the process of taking injectables and Clomid. I have pcos, so the results were not as expected. My spouse was never treated for his morphology and we were unaware of his problem during my 5-6 cycles of Clomid.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The nursing staff did there job and ran a smooth operation.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The clinic did not prevent babies from cooming into the office. I think this is a real struggle emotionally for patients to deal with. They also never told me about credits on my account unless I asked.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I was under diagnostic so most things were covered, only had a copay
What specific things went wrong at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Failed to call with results
Failed to convey critical information
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The staff decided to focus on my ovulation and not both of the problems (ovulation and morphology).
NPS5
Doctor
Jeffrey Russell
NPS
Humanity3 of 5
Communication3 of 5
Frequency Seen2 of 5
Trustworthiness4 of 5
Compassion2 of 5
Explained risks3 of 5
Adaptability3 of 5
NPS5
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
When I had my chemical pregnancy he [Dr. Jeffrey Russell] told me it will be ok. He gave me time to process it and he was the one that did my surgery. I saw him with all 3 transfers and each time he said today Stacy I’m going get you pregnant. He made me smile... The maximum that Dr Russell would implant was 2 at a time... He has a coordinated who will sit down with you and your partner and explain everything. You also have nutrition education.
The hours [at Delaware Institute for Reproductive Med-Newark] were from 7 to 3pm, but the did come in on the weekend for transfers due to you cycle which I thought was nice. Office staff have been there for years which means they love their job.... They [the nurses] were wonderful. They cried with me when I had my chemical pregnancy and celebrated when I had my little girl. I brought her to the office and everyone was overjoyed to see her
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
When I had my chemical pregnancy he told me it will be ok. He gave me time to process it and he was the one that did my surgery. I saw him with all 3 transfers and each time he said today Stacy I’m going get you pregnant. He made me smile
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Be prepared for ups and downs it is a journey. I am so thankful that Delaware Now has coverage for IVF. I had to pay out of pocket. However the office gave me a discount because of where I worked
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
The office called me everyday to give me updates on my embryos!
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
He has a coordinated who will sit down with you and your partner and explain everything. You also have nutrition education.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
They were wonderful. They cried with me when I had my chemical pregnancy and celebrated when I had my little girl. I brought her to the office and everyone was overjoyed to see her
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The hours were from 7 to 3pm, but the did come in on the weekend for transfers due to you cycle which I thought was nice. Office staff have been there for years which means they love their job.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
$35,000+
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The maximum that Dr Russell would implant was 2 at a time
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen4 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
He [Dr. Russell] takes time to explain everything.... I am in the middle of an ivf cycle now. Waiting to see if any of my eggs make it to blast. Dr Russell was very concerned for me during egg retrieval since I am a Coumadin patient. He met with me several times to discuss risks and how he wanted to proceed.... I used Clomid, gonal f, menopur, ganirelix and hcg trigger.... I used Clomid, gonal f, menopur, ganirelix and hcg trigger.
Everyone I saw was very nice. Sometimes the wait was long and the hours are not always convenient. They [Delaware Institute for Reproductive Medicine] do not allow children in the Waiting room which is great.... Monitoring appointments are in the morning. Sometimes it's hard due to work.... I saw Celina the most and she is great! Always takes the time to answer all my questions.... Dr Russell goes fast so take good notes.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
I am in the middle of an ivf cycle now. Waiting to see if any of my eggs make it to blast. Dr Russell was very concerned for me during egg retrieval since I am a Coumadin patient. He met with me several times to discuss risks and how he wanted to proceed.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Take really good notes because he goes fast.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He takes time to explain everything.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I used Clomid, gonal f, menopur, ganirelix and hcg trigger.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I saw Celina the most and she is great! Always takes the time to answer all my questions.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Everyone I saw was very nice. Sometimes the wait was long and the hours are not always convenient. They do not allow children in the Waiting room which is great. Dr Russell goes fast so take good notes.
Describe your experience with your monitoring appointments at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Monitoring appointments are in the morning. Sometimes it's hard due to work.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
It's expensive. All things infertility are.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
N/a
NPS7
Doctor
Jeffrey Russell
NPS
Humanity4 of 5
Communication4 of 5
Frequency Seen3 of 5
Trustworthiness4 of 5
Compassion3 of 5
Explained risks4 of 5
Adaptability3 of 5
NPS8
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr Russell and his staff take their time and communicate well. His PA Lauren is wonderful as well and we enjoy seeing her. We see her every time and dr Russell infrequently but that is ok, he is the one who makes the decisions and sends out instructions after each visit.... Be patient, he is very sure he can get you pregnant but sometimes it gets your hopes up for a quick pregnancy.
Patience is a virtue. Scheduling can be wonky [at DE Institute for Reproductive Medicine]. But everyone is so nice and understanding. They see a lot of tears and are there for a shoulder to lean on. Seeing these people three to four times a day you develop relationships with them.... The entire staff is wonderful but the individualized care from the assisted reproductive and ivf staff were above and beyond.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr Russell and his staff take their time and communicate well. His PA Lauren is wonderful as well and we enjoy seeing her. We see her every time and dr Russell infrequently but that is ok, he is the one who makes the decisions and sends out instructions after each visit.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Be patient, he is very sure he can get you pregnant but sometimes it gets your hopes up for a quick pregnancy.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Individualized care.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Lauren Rainey )
The entire staff is wonderful but the individualized care from the assisted reproductive and ivf staff were above and beyond.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Patience is a virtue. Scheduling can be wonky. But everyone is so nice and understanding. They see a lot of tears and are there for a shoulder to lean on. Seeing these people three to four times a day you develop relationships with them.
What specific things went wrong at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Failed to call in prescriptions to pharmacy
Failed to call with results
Provided conflicting information
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I have prescriptions called to the wrong pharmacy, often.
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen3 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
He [Jeffrey Russell] has a lot of experience. Trust his judgement and advice.... Helped me understand my infertility issue. Explained the procedures. Willing to have consults if I had questions. listened to my questions and concerns. Came in on the weekend to see me. Only bad part was wait time sometimes.... Medical assistants, nurse practitioners and physicians assistant [Delaware Institute for Reproductive Medicine] were all wonderful
Used the latest techniques and technology. Office [Delaware Institute for Reproductive Medicine] is clean but could use a facelift. Only bad side is waiting for appointment sometimes can be longer than 15 mins and they only have morning hours most days. It worked for me and I felt like I received excellent care.... Medical assistants, nurse practitioners and physicians assistant were all wonderful
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Helped me understand my infertility issue. Explained the procedures. Willing to have consults if I had questions. listened to my questions and concerns. Came in on the weekend to see me. Only bad part was wait time sometimes.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He has a lot of experience. Trust his judgement and advice.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
The staff was very caring
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Medical assistants, nurse practitioners and physicians assistant were all wonderful
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Used the latest techniques and technology. Office is clean but could use a facelift. Only bad side is waiting for appointment sometimes can be longer than 15 mins and they only have morning hours most days. It worked for me and I felt like I received excellent care.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
My insurance covered my treatment fortunately but I reeebr there was a flat fee that covered the visits and insemination if my insurance wouldn’t cover it. It was cheaper than other places I looked at.
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen3 of 5
Trustworthiness5 of 5
Compassion4 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Dr. K is very kind and compassionate....makes sure to answer all questions and advise of exactly how each step will go...never skips any detail...always makes sure you never feel rushed and takes his time with you even if you know you might be keeping him a little long...frozen donor egg embryos
Communication is amazing [atDelaware Institute for Reproductive Medicine]...Everyone is always very kind and never makes you feel like a bother no matter how dumb you feel your question may be...very good at staying on time with appointments and keeping the process moving.
How was your experience with George Kovalevsky at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. K is very kind and compassionate. He always makes sure to answer all questions and advise of exactly how each step will go. I am a need to know details type of person and he never skips any detail. He always makes sure you never feel rushed and takes his time with you even if you know you might be keeping him a little long.
What's one piece of advice would you give a prospective patient of George Kovalevsky at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Ask the questions. Thats what he is there for and he is happy to answer any questions and address any concers you might have.
During treatment, were you treated like a number or a human with George Kovalevsky at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
He always knew exactly what I needed, exactly what had already happened. He makes sure to express sympathy when needed and makes you feel like your results truly matter to him. He always takes time to answer any questions and is an amazing active listener.
Describe the protocols George Kovalevsky used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I had frozen donor egg embryos coming into this clinic so we have done transfers. He followed my other protocol from my old clinic and we have not been successful (1 chemical, 1 miscarriage). He suggested doing an EMMA/ALICE test since I have had several early losses and we have discovered I had a lot of bad bacteria and not enough good. So we did a course of antibiotics/probiotics to treat it. We are currently waiting on results from the 2nd biopsy to schedule my next transfer.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Celina)
I have all of my monitoring and bloodwork at the satelite office closer to me and Celina is amazing. She cares so much since she has been through this process. She always makes sure to find out how you are feeling, if you need any advice she is there and she is so compassionate.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Communication is amazing. I was with a clinic previously that was not great and it makes it so much more difficult. Everyone is always very kind and never makes you feel like a bother no matter how dumb you feel your question may be. They are very good at staying on time with appointments and keeping the process moving.
Describe the costs associated with your care under George Kovalevsky at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I have pretty good coverage through my insurance at work so this is hard for me to answer because everything except for genetic testing and EMMA/ALICE lab fees were covered under my normal medical benefits.
NPS10
Doctor
George Kovalevsky
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen4 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
Due to my age and other medical factors we did a single embryo transfer and discussed this with Dr. Russell before... is a very intelligent, resourceful, and hardworking doctor. He always made us feel like we mattered, and that he wanted to help us get our dream, almost as much as we wanted it. He is to the point, which I respect and like...We did an egg retrieval and adjusted the meds and shots as needed. I did steroids and antibiotics too...
Everyone at Dr. Russell's office [at Delaware Institute for Reproductive Medicine] is wonderful to work with. We felt like family and always knew what was going on...The clinic is organized, clean, well decorated, and has incredibly wonderful office hours. We never waited too long to be seen and could get my appointments in before work. The front desk staff is wonderful and kind. They make a point to acknowledge you and even to get to know you.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell is a very intelligent, resourceful, and hardworking doctor. He always made us feel like we mattered, and that he wanted to help us get our dream, almost as much as we wanted it. He is to the point, which I respect and like.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Always remember to listen to what he is saying. Although it may be hard to hear and manage do EVERYTHING he says as he says it.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Russell was wonderful to work with. In the past I had a miscarriage and he was warm and caring. When we graduated from the clinic to see our Ob he even gave me a hug. He is smart, kind, and amazing at what he does. Due to this we always felt like humans and never like just a number.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We did an egg retrieval and adjusted the meds and shots as needed. I did steroids and antibiotics too.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Lauren)
Everyone at Dr. Russell's office is wonderful to work with. We felt like family and always knew what was going on.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
The clinic is organized, clean, well decorated, and has incredibly wonderful office hours. We never waited too long to be seen and could get my appointments in before work. The front desk staff is wonderful and kind. They make a point to acknowledge you and even to get to know you.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Due to insurance reasons we paid cash for our IVF Cycle. It was approximately $12,000 and got us our baby boy!
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Due to my age and other medical factors we did a single embryo transfer and discussed this with Dr. Russell before.
NPS10
Doctor
Jeffrey Russell
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen4 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
[Dr. George Kavolevsky is] Very upfront, honest, and considerate. He helps you to understand what you doing, or having done.. He Makes sure you understand the risk involved, and give you his Best professional opinion..He make sure that you are comfortable, and answers any questions you may have...I was prescribed estrace 2 mg 3 times daily, and progesterone in oil daily injections prior toy transfer.
I love that most procedures are done [at Delaware Institute for Reproductive Medicine] I don't like that the Embryos are not tested prior to cryo preservation.. most are not.. They charge for the Embryo, and a separate charge if you want it genetically tested, it should automatically be tested prior with the extra cost for testing included that would eliminate most people from purchasing a genetically abnormal embryo
How was your experience with George Kovalevsky at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Very upfront, honest, and considerate. He helps you to understand what you doing, or having done.. He Makes sure you understand the risk involved, and give you his Best professional opinion..He make sure that you are comfortable, and answers any questions you may have.
What's one piece of advice would you give a prospective patient of George Kovalevsky at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Ask questions
During treatment, were you treated like a number or a human with George Kovalevsky at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Very good with everything
Describe the protocols George Kovalevsky used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I was prescribed estrace 2 mg 3 times daily, and progesterone in oil daily injections prior toy transfer..
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
They were good
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
I love that most procedures are done there
I don't like that the Embryos are not tested prior to cryo preservation.. most are not..
They charge for the Embryo, and a separate charge if you want it genetically tested, it should automatically be tested prior with the extra cost for testing included that would eliminate most people from purchasing a genetically abnormal embryo
Describe the costs associated with your care under George Kovalevsky at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
A lot.. out of pocket and co pays.. Thawing, lab visits ect
What specific things went wrong at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Provided conflicting information
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
Not really wrong, not many embryos are genetically tested prior to cryo preservation, and people could be purchasing embryo that could be genetically abnormal.. This is why some frozen embryos fail.. I believe it should be required the Embryos be tested prior to cryo preservation
NPS10
Doctor
George Kovalevsky
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen4 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability3 of 5
NPS8
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)
From the very first visit with Dr. Bachman my husband and I felt heard like humans. She was very thorough and made sure we understood our plan of treatment and answered any questions that we had...is very compassionate and truly cares. She makes sure that my spouse and I are comfortable with our fertility plan...She also answers portal messages quickly...We had a miscarriage and she spoke with me directly throughout the entire process and came up with next course of action that I was comfortable with.
My doctor and the team [at DIRM] are organized and efficient. Be careful with the billing department though and make sure you are a aware of your insurance coverage before starting any treatments. I've had a service billed incorrectly but it was addressed by the clinic and resolved...My care coordinator Theresa is so far nice, thorough, and responds to portal messages quickly.
How was your experience with Emelia Bachman at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Dr. Bachman is very compassionate and truly cares. She makes sure that my spouse and I are comfortable with our fertility plan. We had a miscarriage and she spoke with me directly throughout the entire process and came up with next course of action that I was comfortable with. She also answers portal messages quickly.
What's one piece of advice would you give a prospective patient of Emelia Bachman at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
Take notes and write down all of your questions and concerns before you have your first visit with her.
During treatment, were you treated like a number or a human with Emelia Bachman at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)?
From the very first visit with Dr. Bachman my husband and I felt heard like humans. She was very thorough and made sure we understood our plan of treatment and answered any questions that we had.
Describe the protocols Emelia Bachman used in your cycles at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
As of to date she has me on birth control to prepare for our first IVF cycle in January 2024.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Theresa)
My care coordinator Theresa is so far nice, thorough, and responds to portal messages quickly.
Describe your experience with Delaware Institute for Reproductive Medicine (Boston IVF Network clinic).
My doctor and the team are organized and efficient. Be careful with the billing department though and make sure you are a aware of your insurance coverage before starting any treatments. I've had a service billed incorrectly but it was addressed by the clinic and resolved.
NPS10
Doctor
Emelia Bachman
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen3 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Delaware Institute for Reproductive Medicine (Boston IVF Network clinic)