Duke Fertility Center

4 doctors work here

Rated 6.4
Strongly recommend: 47%Neutral: 13%Don't recommend: 41%6.4
47% strongly recommend
49 reviews
Operations
7.5
7.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.7
7.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.6
6.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.1
8.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
5.9
5.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
437
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Morrisville
5601 Arringdon Park Dr, Ste 210
Morrisville, NC 27560

49 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
7
Age 29
Anovulation
Tubal Blockage
Unexplained
European
Income $0 - $49K
1st of 2 Docs
6 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
I really like Dr. Eaton! Only downside was she didn’t spend much time with me. I liked how she asked me what treatment plan i’d prefer before setting one up herself. She seemed optimistic which helps me also feel optimistic...The HSG resulted in a total tubal blockage on the right and some sort of spasm on the left. She thinks I do have atleast one good tube so she’s given me clomid and ovidrel next cycle to help. I previously saw an OBGYN who prescribed me 6 cycles of clomid with no results.
I would probably say that it’s kinda a pain to get ahold of the office or have a nurse call you back [at Duke Fertility Center]...She [nurse] seems very sweet. She did get confused with my plan of care but I sorted that out relatively fast...The wait times for an appt are somewhat atrocious though. They all seem genuinely pleased to help but it’s easy to feel overwhelmed there. The area for men to supply a semen sample is small and outdated.
How was your experience with Jennifer Eaton at Duke Fertility Center?
I really like Dr. Eaton! Only downside was she didn’t spend much time with me. I liked how she asked me what treatment plan i’d prefer before setting one up herself. She seemed optimistic which helps me also feel optimistic.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
I would probably say that it’s kinda a pain to get ahold of the office or have a nurse call you back.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She didn’t really know me personally but she seemed somewhat eager to help.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
So far I’ve only had an HSG and follow up consult. The HSG resulted in a total tubal blockage on the right and some sort of spasm on the left. She thinks I do have atleast one good tube so she’s given me clomid and ovidrel next cycle to help. I previously saw an OBGYN who prescribed me 6 cycles of clomid with no results.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Courtney)
She seems very sweet. She did get confused with my plan of care but I sorted that out relatively fast.
Describe your experience with Duke Fertility Center.
I’ve only heard good things. The wait times for an appt are somewhat atrocious though. They all seem genuinely pleased to help but it’s easy to feel overwhelmed there. The area for men to supply a semen sample is small and outdated.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
My insurance covered it but the initial consult was around $600. That was for ten minutes of her time. The HSG was over $1000
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
We can’t afford any IUI or IVF so this doesn’t pertain to me.
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
They wanted me to go through with IUI when I specifically said I couldn’t due to financial reasons. It took them a bit to reply and they stated it was a charting error.
8
Doctor
Jennifer Eaton
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
8
NPS
8
Age 36
2 IUI
Unexplained
European
Income $200K - $499K
Lawyer
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Eaton was very good at walking us through our results and providing information about treatment options. I was also able to get in touch with her through the Duke portal so I never felt like I couldn't reach her....She is a great listener and loves to answer questions... We were given the option to do IUI or IVF. We started with IUI with clomid + trigger since the treatment protocol was less complicated. We had two IUIs that didn't work. Now moving to IVF and will be working out the meds for that with her.
The doctors and nursing staff [Duke Fertility] are excellent. They do everything on site including IVF which is great. The finance department is not very responsive if you have insurance and sometimes has the wrong information....The finance department told me the wrong coverage amounts for my insurance and I was accidentally charged for something that was covered. It was fixed but only because I noticed it didn't look right.
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton was very good at walking us through our results and providing information about treatment options. I was also able to get in touch with her through the Duke portal so I never felt like I couldn't reach her.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Come prepared with questions as she is a great source of information
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She is a great listener and loves to answer questions
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
We were given the option to do IUI or IVF. We started with IUI with clomid + trigger since the treatment protocol was less complicated. We had two IUIs that didn't work. Now moving to IVF and will be working out the meds for that with her.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Stephanie)
Stephanie was always very prompt to help with meds and answer any questions that didn't require doctor input. She was also always so nice on the phone
Describe your experience with Duke Fertility Center.
The doctors and nursing staff are excellent. They do everything on site including IVF which is great. The finance department is not very responsive if you have insurance and sometimes has the wrong information.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
My costs are low because I have good insurance coverage
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
She recommended SET unless the retrieval only has 2 mediocre quality embryos and in that case she will do 2.
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
The finance department told me the wrong coverage amounts for my insurance and I was accidentally charged for something that was covered. It was fixed but only because I noticed it didn't look right.
8
Doctor
Jennifer Eaton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
10
NPS
9
Age 30 - 32
3 IUI
Anovulation
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Hurd never seemed in a rush and always took whatever amount of time was needed in order to make sure all my questions were answered. He truly seems to care...Dr. Hurd was always very open and honest in a good way. He explained our options and we are now waiting for our next appointment to discuss starting our IVf journey since we have had 3 failed iui's. He shows compassion and seems to really care about his patients...if there is something you don't understand, he will take the time to walk you through it.
Everyone [at Duke] except for one nurse has been great. One nurse (I'm assuming she was a nurse) called on the day that I found out I was going to miscarry and had no empathy and was somewhat rude when she called to tell me after I had already spoke with a nurse who was much more caring. She was more concerned with getting my next appointment scheduled than the fact that I was being told I was going to miscarry...I have no insurance benefits due to my husband's vasectomy reversal so I am self pay for everything.
How was your experience with William Hurd at Duke Fertility Center?
Dr. Hurd was always very open and honest in a good way. He explained our options and we are now waiting for our next appointment to discuss starting our IVf journey since we have had 3 failed iui's. He shows compassion and seems to really care about his patients. When you are going through such a stressful day difficult time, it is nice to have someone who seems to truly care about you.
What's one piece of advice would you give a prospective patient of William Hurd at Duke Fertility Center?
Don't be afraid to ask as many questions as you want and if there is something you don't understand, he will take the time to walk you through it.
During treatment, were you treated like a number or a human with William Hurd at Duke Fertility Center?
Dr. Hurd never seemed in a rush and always took whatever amount of time was needed in order to make sure all my questions were answered. He truly seems to care.
Describe the protocols William Hurd used in your cycles at Duke Fertility Center and their degree of success.
During all of my iui's I took 50mg of clomid on cycle days 3-7. I would have my monitoring ultrasounds on the days that were necessary and then the insemination when it was suppose to be during my time of ovulation. I used ovidrel 250 as my trigger shot.
Describe your experience with the nursing staff at Duke Fertility Center.
Everyone except for one nurse has been great. One nurse (I'm assuming she was a nurse) called on the day that I found out I was going to miscarry and had no empathy and was somewhat rude when she called to tell me after I had already spoke with a nurse who was much more caring. She was more concerned with getting my next appointment scheduled than the fact that I was being told I was going to miscarry.
Describe the costs associated with your care under William Hurd at Duke Fertility Center.
I have no insurance benefits due to my husband's vasectomy reversal so I am self pay for everything.
10
Doctor
William Hurd
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013 - 2014, Unsuccessful
NPS
2
NPS
2
Age 38 - 39
2 Fertility Medications
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
1st of 2 Docs
2 IUI With Other Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
After going through a couple cycles with him and looking back (after transferring to a different clinic), I don't think his [Dr Thomas Price] approach was nearly as aggressive enough as was warranted for my situation. After 2 failures (both BFPs that didn't make it out of the first trimester), he jumped straight to donor egg as one of my next options to evaluate. When he had zero explanation for the losses.
While initially my impression of Dr. Price was positive, looking back I question the course of action that he directed us to take knowing our history...Front desk staff [at Duke Fertility Center] was always friendly and welcoming. Lab staff were hit or miss (some were great, some took 2 tries before successfully drawing blood out of my arm). Counseling on site at the time I attended (Julia Woodward) but after several visits I found no benefit and discontinued care.
How was your experience with Thomas Price at Duke Fertility Center?
While initially my impression of Dr. Price was positive, looking back I question the course of action that he directed us to take knowing our history.
What's one piece of advice would you give a prospective patient of Thomas Price at Duke Fertility Center?
If you don't like a doctor who's style is very direct, consider a different doctor.
During treatment, were you treated like a number or a human with Thomas Price at Duke Fertility Center?
My initial interactions with Dr. Price was that he was very direct and knowledgeable. We like that style. After going through a couple cycles with him and looking back (after transferring to a different clinic), I don't think his approach was nearly as aggressive enough as was warranted for my situation. After 2 failures (both BFPs that didn't make it out of the first trimester), he jumped straight to donor egg as one of my next options to evaluate. When he had zero explanation for the losses.
Describe the protocols Thomas Price used in your cycles at Duke Fertility Center and their degree of success.
cycle one - Femera (5mg cycle days 3-7), trigger shot, timed intercourse, progesterone supplementation after BFP, chemical pregnancy cycle two - clomid (50mg cycle days 3-7), trigger shot, timed intercourse, progesterone supplementation after BFP, first trimester miscarriage
Describe your experience with Duke Fertility Center.
Front desk staff was always friendly and welcoming. Lab staff were hit or miss (some were great, some took 2 tries before successfully drawing blood out of my arm). Counseling on site at the time I attended (Julia Woodward) but after several visits I found no benefit and discontinued care.
2
Doctor
Thomas Price
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
2
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
10
NPS
10
Age 37 - 38
Male Factor
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Shelby Neal] speaks to me like an individual during every consultation. She knows my desire to have a child and understands my personal situation as an older female. She breaks down everything for me in a way I can understand...Dr. Neal has discussed embryo transfer options with me and their pros and cons. I didn't realize everything that goes into it until she broke it down. She recommends eSET.
Duke fertility is amazing. Everyone I've talked to is patient and compassionate. The doctors are knowledgeable and they care about their patients. The psychologist is an amazing guide through the sperm donor process...My nurse emails me quickly when I have concerns or need anything answered. She directs things to dr. Neal and then gets back to me when necessary...She's [Dr. Shelby Neal] an amazing fertility specialist. When my gynecologist set up my initial consultation, I didn't know who I'd be seeing. I'm so glad I got Dr. Neal. She and my nurse and walking me through the process gently and patiently.
How was your experience with Shelby Neal at Duke Fertility Center?
She's an amazing fertility specialist. When my gynecologist set up my initial consultation, I didn't know who I'd be seeing. I'm so glad I got Dr. Neal. She and my nurse and walking me through the process gently and patiently.
What's one piece of advice would you give a prospective patient of Shelby Neal at Duke Fertility Center?
Listen to her! She knows what she's doing and will lead you down the right path.
During treatment, were you treated like a number or a human with Shelby Neal at Duke Fertility Center?
She speaks to me like an individual during every consultation. She knows my desire to have a child and understands my personal situation as an older female. She breaks down everything for me in a way I can understand.
Describe the protocols Shelby Neal used in your cycles at Duke Fertility Center and their degree of success.
NA
Describe your experience with your nurse at Duke Fertility Center.
My nurse emails me quickly when I have concerns or need anything answered. She directs things to dr. Neal and then gets back to me when necessary.
Describe your experience with Duke Fertility Center.
Duke fertility is amazing. Everyone I've talked to is patient and compassionate. The doctors are knowledgeable and they care about their patients. The psychologist is an amazing guide through the sperm donor process.
Describe the costs associated with your care under Shelby Neal at Duke Fertility Center.
~$20k meds and treatment together
Describe Shelby Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
Dr. Neal has discussed embryo transfer options with me and their pros and cons. I didn't realize everything that goes into it until she broke it down. She recommends eSET.
10
Doctor
Shelby Neal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unsuccessful
NPS
0
NPS
10
Age 35
2 Fertility Medications
Anovulation
Diminished Ovarian Reserve
European
Income $100K - $199K
1st of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
I think Dr. Price does care about his patients, but doesn’t have a great bedside manner. He doesn’t take a lot of time to explain things in person, but he will respond to email....He isn’t one to think outside the box in regards to treatment. Very formulaic in the treatment of patients. If you are a basic case then he will work with you. I didn’t feel like he would thoroughly explain my options and I wasn’t given any resources....I was told donor eggs were my only option at age 34.
The billing was incorrect and took forever to fix. My high quality donor embryo didn’t thaw. My paperwork for frozen embryos listed 2 and there was only one....The only strength is that there are discounted plans if you’re a Duke employee. Other than that, go elsewhere. The financial office is a hot mess and billing is often wrong. The doctors don’t keep up with new techniques, and none of them are particularly compassionate. The lab is subpar, but there is a new embryologist. T
How was your experience with Thomas Price at Duke Fertility Center?
He isn’t one to think outside the box in regards to treatment. Very formulaic in the treatment of patients. If you are a basic case then he will work with you. I didn’t feel like he would thoroughly explain my options and I wasn’t given any resources.
What's one piece of advice would you give a prospective patient of Thomas Price at Duke Fertility Center?
Come with all your questions and steer the conversation. Bring an advocate if you are too emotional to do this yourself.
During treatment, were you treated like a number or a human with Thomas Price at Duke Fertility Center?
I think Dr. Price does care about his patients, but doesn’t have a great bedside manner. He doesn’t take a lot of time to explain things in person, but he will respond to email.
Describe the protocols Thomas Price used in your cycles at Duke Fertility Center and their degree of success.
I was told donor eggs were my only option at age 34. After pushing I was allowed to try a cycle of clomid. I responded great, but they never sent in my “trigger” shot to the pharmacist because, “they didn’t think I would respond.”
Describe your experience with the nursing staff at Duke Fertility Center.
The nursing staff is pretty good.
Describe your experience with Duke Fertility Center.
The only strength is that there are discounted plans if you’re a Duke employee. Other than that, go elsewhere. The financial office is a hot mess and billing is often wrong. The doctors don’t keep up with new techniques, and none of them are particularly compassionate. The lab is subpar, but there is a new embryologist. They often train fellows and they don’t know what they are doing a lot of the time.
What specific things went wrong at Duke Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
The billing was incorrect and took forever to fix. My high quality donor embryo didn’t thaw. My paperwork for frozen embryos listed 2 and there was only one.
0
Doctor
Thomas Price
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
9
NPS
3
Age 38 - 39
1 IVF
Anovulation
European
4th of 5 Docs
3 IVF With Other Docs
4 Embryo Freezing With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
Dr. Steiner is very warm and personable. She really cares. She's knowledgeable, warm, and kind. I feel like she listens and really cares. I enjoyed working with her. I just think that the clinic is rather overloaded. I wish I'd had more time directly with her...Don't expect much face to face time, but it's not her fault...We did two agonist cycles given success with that approach previously...there's very little face-to-face physician/patient time...
Cathy [nurse at Duke] has a wonderful heart. She truly cares about her patients. She is knowledgeable about the treatment protocols and will go the extra mile to help patients...Duke isn't the most organized clinic. I think it's due to volume...is a high volume clinic. Lots of patients because people with Duke insurance can only get coverage there. I think they could use more providers and more nurses. There are good people there, though.
How was your experience with Anne Steiner at Duke Fertility Center?
She's knowledgeable, warm, and kind. I feel like she listens and really cares. I enjoyed working with her. I just think that the clinic is rather overloaded. I wish I'd had more time directly with her.
What's one piece of advice would you give a prospective patient of Anne Steiner at Duke Fertility Center?
Don't expect much face to face time, but it's not her fault.
During treatment, were you treated like a number or a human with Anne Steiner at Duke Fertility Center?
Dr. Steiner is very warm and personable. She really cares. I do think Duke is overloaded though, and there's very little face-to-face physician/patient time built into their model.
Describe the protocols Anne Steiner used in your cycles at Duke Fertility Center and their degree of success.
We did two agonist cycles given success with that approach previously.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Cathy Gustafson)
Cathy has a wonderful heart. She truly cares about her patients. She is knowledgeable about the treatment protocols and will go the extra mile to help patients.
Describe your experience with Duke Fertility Center.
Duke is a high volume clinic. Lots of patients because people with Duke insurance can only get coverage there. I think they could use more providers and more nurses. There are good people there, though.
Describe the costs associated with your care under Anne Steiner at Duke Fertility Center.
It was around $4500 per cycle, not including medications.
What specific things went wrong at Duke Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Duke Fertility Center.
Duke isn't the most organized clinic. I think it's due to volume.
9
Doctor
Anne Steiner
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
3
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 36
3 Fertility Medications
PCOS
Unexplained
Middle Eastern
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Steiner is very well educated and knows what she is doing. She is very understanding and cares about her patients. Doesn't force any treatments and listens to what her patients want to do...is a great listener...She tries to adjust the treatment each time to something good different so she can find out what might work. She seems to know a few good ways to alter the ivf process to get more eggs and to increase r he lining...I did 3 monitored clomid cycles. We started with 100mg days 3-7 then moved on to 150mg days 3-7. We triggered at around day 12.
All of the nurses [at Duke Fertility Center] are amazing and understanding...For just a monitored cycle with clomid around $500...I believe the clinic doesnt have any weaknesses. They have everything to accommodate any treatment option. They are open 7 days a week which is how all fertility clinics should operate. They even have an acupuncture treatment person for after ivf...I did 3 monitored clomid cycles. We started with 100mg days 3-7 then moved on to 150mg days 3-7. We triggered at around day 12.
How was your experience with Anne Steiner at Duke Fertility Center?
Dr. Steiner is a great listener and she knows what she is doing. She tries to adjust the treatment each time to something good different so she can find out what might work. She seems to know a few good ways to alter the ivf process to get more eggs and to increase r he lining.
What's one piece of advice would you give a prospective patient of Anne Steiner at Duke Fertility Center?
Be optimistic and know that the doctors will listen to your concerns.
During treatment, were you treated like a number or a human with Anne Steiner at Duke Fertility Center?
Dr. Steiner is very well educated and knows what she is doing. She is very understanding and cares about her patients. Doesn't force any treatments and listens to what her patients want to do.
Describe the protocols Anne Steiner used in your cycles at Duke Fertility Center and their degree of success.
I did 3 monitored clomid cycles. We started with 100mg days 3-7 then moved on to 150mg days 3-7. We triggered at around day 12.
Describe your experience with the nursing staff at Duke Fertility Center.
All of the nurses are amazing and understanding.
Describe your experience with Duke Fertility Center.
I believe the clinic doesnt have any weaknesses. They have everything to accommodate any treatment option. They are open 7 days a week which is how all fertility clinics should operate. They even have an acupuncture treatment person for after ivf
Describe the costs associated with your care under Anne Steiner at Duke Fertility Center.
For just a monitored cycle with clomid around $500
10
Doctor
Anne Steiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
3
Age 38
1 Embryo Freezing
Anovulation
European
3rd of 5 Docs
4 IVF With Other Docs
3 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We did an antagonist protocol and she [Dr. Jennifer Eaton] increased my FSH to 600 total, which seemed like overkill in the context of my previous cycle history and seems to have fried the eggs from that cycle. It was my worst one ever...She treats patients like humans in person, but in-person time with her is limited to procedures and the pre-cycle consult. You don't see her at all during the cycle otherwise. She is responsive through the patient portal, but her emails are very brisk and at times felt abrasive. Husband agreed.
Around $5k for the retrieval [at Duke Fertility Center] with Duke insurance, not including med costs...I think Duke is a factory. You only see the doctors for the initial consult and procedures, otherwise it's just the monitoring techs, fellows, and portal messages. I've been trying to find out certain info about my cycle for months and still don't have the answers...It's just not very organized...We did an antagonist protocol and she increased my FSH to 600 total, which seemed like overkill in the context of my previous cycle history and seems to have fried the eggs from that cycle. It was my worst one ever.
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton is warm in person, but brisk over email. My cycle with her was my worst yet, while I have had very different results with other doctors and protocols. I would be more specific but am hesitant to share identifiable info.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
I would consider another provider.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She treats patients like humans in person, but in-person time with her is limited to procedures and the pre-cycle consult. You don't see her at all during the cycle otherwise. She is responsive through the patient portal, but her emails are very brisk and at times felt abrasive. Husband agreed.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
We did an antagonist protocol and she increased my FSH to 600 total, which seemed like overkill in the context of my previous cycle history and seems to have fried the eggs from that cycle. It was my worst one ever.
Describe your experience with Duke Fertility Center.
I think Duke is a factory. You only see the doctors for the initial consult and procedures, otherwise it's just the monitoring techs, fellows, and portal messages. I've been trying to find out certain info about my cycle for months and still don't have the answers.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
Around $5k for the retrieval with Duke insurance, not including med costs.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
N/A
What specific things went wrong at Duke Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Duke Fertility Center.
It's just not very organized.
0
Doctor
Jennifer Eaton
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
2 of 5
3
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
10
Age 33
3 Fertility Medications
PCOS
Unexplained
European
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He's [Dr. Price] on the direct/blunt side, but I like that. Not super warm/fuzzy, but still kind. Really good at explaining every step during examinations and procedures, and keeping me calm. Answers questions in session, and through patient portal....I did 3 rounds of Prednisone and letrozol, which were unsuccessful in creating a pregnancy. He thinks I have PCOS and may not be ovulating, but I did appear to ovulate on the meds. An HSG was done, and IUI was recommended. Haven't started that yet.
[Duke Fertility is] Generally well organized, biggest strength is doctors, biggest weakness was financial advising staff. They seemed to frame everything in a negative light and really overwhelmed me. The online patient portal is great....[Nursing Staff] Generally kind and easy to talk to. Front desk staff sometimes appear busy/preoccupied.... He's [Dr. Price] on the direct/blunt side, but I like that. Not super warm/fuzzy, but still kind. Really good at explaining every step during examinations
How was your experience with Thomas Price at Duke Fertility Center?
He's on the direct/blunt side, but I like that. Not super warm/fuzzy, but still kind. Really good at explaining every step during examinations and procedures, and keeping me calm. Answers questions in session, and through patient portal.
What's one piece of advice would you give a prospective patient of Thomas Price at Duke Fertility Center?
Be sure your male partner has been assessed if applicable.
During treatment, were you treated like a number or a human with Thomas Price at Duke Fertility Center?
Allowed me to ask questions, and responds to emails.
Describe the protocols Thomas Price used in your cycles at Duke Fertility Center and their degree of success.
I did 3 rounds of Prednisone and letrozol, which were unsuccessful in creating a pregnancy. He thinks I have PCOS and may not be ovulating, but I did appear to ovulate on the meds. An HSG was done, and IUI was recommended. Haven't started that yet.
Describe your experience with the nursing staff at Duke Fertility Center.
Generally kind and easy to talk to. Front desk staff sometimes appear busy/preoccupied.
Describe your experience with Duke Fertility Center.
Generally well organized, biggest strength is doctors, biggest weakness was financial advising staff. They seemed to frame everything in a negative light and really overwhelmed me. The online patient portal is great.
Describe the costs associated with your care under Thomas Price at Duke Fertility Center.
So far everything has been covered by insurance, with a copay. IUI will be 547+meds, ivf is estimated around 14k.
Describe Thomas Price's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
N/a
9
Doctor
Thomas Price
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
0
NPS
0
Age 44
Poor Egg Quality
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
He [Dr. Thomas Price] refused to treat me based on my age. The exchange was abrupt and curt. He said the cut off was 43 for IVF at his clinic. I had just turned 44. I drove over 2 hours for the appointment... He reluctantly told me my success with egg donor ivf would be greater, then handed me off to office staff for a flyer on egg donation costs, but in every gesture rejected me as a client. I am interested in egg donation, and already knew my chances with my own eggs were low, but never expected to be treated so badly.
I was refused treatment [at Duke Fertility Center] and my copay was returned...I was refused treatment based on my age. I am 44. This information was not included on the clinic's website and I was not informed when I called to make the appointment even though my age and intent were stated....It seemed clean. I did not have to wait long. The clinic does not post age restrictions on their website or inform you when you make initial appointments. Many people drive far for ivf treatment so this should be protocol...
How was your experience with Thomas Price at Duke Fertility Center?
I was refused treatment based on my age. I am 44. This information was not included on the clinic's website and I was not informed when I called to make the appointment even though my age and intent were stated. I drove over two hours for the appointment. He reluctantly told me my success with egg donor ivf would be greater, then handed me off to office staff for a flyer on egg donation costs, but in every gesture rejected me as a client. I am interested in egg donation, and already knew my chances with my own eggs were low, but never expected to be treated so badly.
What's one piece of advice would you give a prospective patient of Thomas Price at Duke Fertility Center?
Call the clinic before an initial appointment if you are over 40 and make sure they do not have age requirements or cutoffs.
During treatment, were you treated like a number or a human with Thomas Price at Duke Fertility Center?
He refused to treat me based on my age. The exchange was abrupt and curt. He said the cut off was 43 for IVF at his clinic. I had just turned 44. I drove over 2 hours for the appointment.
Describe your experience with Duke Fertility Center.
It seemed clean. I did not have to wait long. The clinic does not post age restrictions on their website or inform you when you make initial appointments. Many people drive far for ivf treatment so this should be protocol.
Describe the costs associated with your care under Thomas Price at Duke Fertility Center.
I was refused treatment and my copay was returned.
0
Doctor
Thomas Price
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
0
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
10
NPS
8
Age 38 - 42
1 IUI
4 IVF
3 Embryo Freezing
Poor Egg Quality
Middle Eastern
Income $200K - $499K
Professor
1st of 2 Docs
Strongly Recommends
Neutral
Successful
Dr. Price patiently listened to my every concern. He was so kind and thoughtful. He would allow me to share studies with him and explain in a data driven way why he might come out differently. I think he’s probably the most thoughtful and knowledgeable physician I have ever encountered....Antagonist protocol (twice), with PGS testing of 5 day embryos. Produced 7 5-day embryos across two freeze all cycles. Agonist protocol with 3 day freeze all embryos.
They are a very good clinic [Duke Fertility Center]. They don’t have the most up to date technology, and you primarily see the REI fellow, but the physicians are very responsive to email communications and very thoughtful. I do wish the Used time-lapsed monitoring of embryos and had 3D sonography. I don’t know the quality of the lab and have a sense that it varies by the embryologist working...9k per cycle plus 1500 for ICSI plus 2 k for PGS testing....
How was your experience with Thomas Price at Duke Fertility Center?
Dr. Price patiently listened to my every concern. He was so kind and thoughtful. He would allow me to share studies with him and explain in a data driven way why he might come out differently. I think he’s probably the most thoughtful and knowledgeable physician I have ever encountered.
What's one piece of advice would you give a prospective patient of Thomas Price at Duke Fertility Center?
Don’t be put off my his seemingly straightforward manner. He’s a compassionate and brilliant clinician.
During treatment, were you treated like a number or a human with Thomas Price at Duke Fertility Center?
Dr. Price is an incredibly thoughtfu and truly brilliant physician. His demeanor is very straightforward, but he’s very honest, deeply thoughtful and always patient.
Describe the protocols Thomas Price used in your cycles at Duke Fertility Center and their degree of success.
Antagonist protocol (twice), with PGS testing of 5 day embryos. Produced 7 5-day embryos across two freeze all cycles. Agonist protocol with 3 day freeze all embryos.
Describe your experience with Duke Fertility Center.
They are a very good clinic. They don’t have the most up to date technology, and you primarily see the REI fellow, but the physicians are very responsive to email communications and very thoughtful. I do wish the Used time-lapsed monitoring of embryos and had 3D sonography. I don’t know the quality of the lab and have a sense that it varies by the embryologist working.
Describe the costs associated with your care under Thomas Price at Duke Fertility Center.
9k per cycle plus 1500 for ICSI plus 2 k for PGS testing.
10
Doctor
Thomas Price
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
9
NPS
9
Age 37
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I felt that Dr. Eaton took adequate time with me and that she expressed sorrow for the long infertility journey that I'd been on...I only saw Dr. Eaton about 3 or 4 times, but I felt that she was personable and took time with me as needed and answered my questions well. She referred me on to a rheumatologist when some blood tests showed other concerns that were outside of her expertise, and I appreciated that she wanted me to have those results looked at by another specialist.
Nothing stood out as exceptionally bad or good [at Duke Fertility Center]. The staff members that I saw seemed to do their jobs well. It would be nice if more of the doctors there were female as Dr. Eaton is the only woman out of 4 doctors...I had limited interaction with the nurses, but they seemed nice enough...I felt that Dr. Eaton took adequate time with me and that she expressed sorrow for the long infertility journey that I'd been on.
How was your experience with Jennifer Eaton at Duke Fertility Center?
I only saw Dr. Eaton about 3 or 4 times, but I felt that she was personable and took time with me as needed and answered my questions well. She referred me on to a rheumatologist when some blood tests showed other concerns that were outside of her expertise, and I appreciated that she wanted me to have those results looked at by another specialist.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Ask questions and know what kinds of things you are and aren't comfortable with doing treatment-wise.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
I felt that Dr. Eaton took adequate time with me and that she expressed sorrow for the long infertility journey that I'd been on.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
I didn't do any treatment cycles with Dr. Eaton.
Describe your experience with the nursing staff at Duke Fertility Center.
I had limited interaction with the nurses, but they seemed nice enough.
Describe your experience with Duke Fertility Center.
I don't have any suggestions. Nothing stood out as exceptionally bad or good. The staff members that I saw seemed to do their jobs well. It would be nice if more of the doctors there were female as Dr. Eaton is the only woman out of 4 doctors.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
I don't remember specific costs. I only remember what I had to pay after insurance which was reasonable.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
I didn't do any treatment cycles with Dr. Eaton.
9
Doctor
Jennifer Eaton
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
3
NPS
0
Age 36 - 37
Donor Eggs
European
Income $100K - $199K
3rd of 3 Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
She [Dr. Eaton] is not very friendly and doesn’t like being challenged with questions. She didn’t coordinate my care when she was going to be gone during my donor cycle. She told me that it was all very formulaic and not to worry....All the donors are treated with the same protocol and it doesn’t seem like adjustments are made. She is very against transferring two embryos unless there are only two embryos at the end of the cycle.
Avoid this clinic [Duke] unless you can only afford care here. It is outdated and the staff doesn’t keep up with new technologies. Financial office is a mess and the waiting room is uncomfortable. The staff is not professional. Lots of fellows in training provide care....I participated in a donor cycle. 15 eggs were retrieved but only 3 were mature. The embryologist said the protocol was wrong....All the donors are treated with the same protocol and it doesn’t seem like adjustments are made
How was your experience with Jennifer Eaton at Duke Fertility Center?
All the donors are treated with the same protocol and it doesn’t seem like adjustments are made. She is very against transferring two embryos unless there are only two embryos at the end of the cycle.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She is not very friendly and doesn’t like being challenged with questions. She didn’t coordinate my care when she was going to be gone during my donor cycle. She told me that it was all very formulaic and not to worry.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
I participated in a donor cycle. 15 eggs were retrieved but only 3 were mature. The embryologist said the protocol was wrong. All three eggs fertilized and we were told to transfer two and freeze one on day 3. This cycle resulted in a live birth. The frozen embro didn’t survive the thaw.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: MIA)
Mia is great.
Describe your experience with Duke Fertility Center.
Avoid this clinic unless you can only afford care here. It is outdated and the staff doesn’t keep up with new technologies. Financial office is a mess and the waiting room is uncomfortable. The staff is not professional. Lots of fellows in training provide care.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
She strongly favors eSET. I wanted to transfer two and she suggested my babies could die at 20 weeks.
3
Doctor
Jennifer Eaton
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2005 - 2012, Unknown Success
NPS
10
NPS
10
Age 29 - 36
2 IUI
1 IVF
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Price] was amazing. Very personable. Personally called to check on me. Personally met me at the clinic in the weekend to draw labs...He was very kind and caring and was there for me every step of the way. Very knowledge and thourough. He describe every detail of what to expect. He was always available and responsive. He seem s to understand PCOS better than any other Doctor I had seen.
They [staff at Duke Fertility] were always available and responsive. Every single person I met was kind and caring from the receptionist to the lab staff to the embryologist to the nurses to the doctors to the students. Amazing place!...He [Dr. Price] was amazing. Very personable. Personally called to check on me. Personally met me at the clinic in the weekend to draw labs...He was very kind and caring and was there for me every step of the way.
How was your experience with Thomas Price at Duke Fertility Center?
He was very kind and caring and was there for me every step of the way. Very knowledge and thourough. He describe every detail of what to expect. He was always available and responsive. He seem s to understand PCOS better than any other Doctor I had seen.
What's one piece of advice would you give a prospective patient of Thomas Price at Duke Fertility Center?
He’s great! See him!!
During treatment, were you treated like a number or a human with Thomas Price at Duke Fertility Center?
He was amazing. Very personable. Personally called to check on me. Personally met me at the clinic in the weekend to draw labs.
Describe the protocols Thomas Price used in your cycles at Duke Fertility Center and their degree of success.
It’s been a long time but what I can remember is starting with clomid because I wasn’t ovulating. When that didn’t work injections. When that didn’t work added IUI. When that didn’t work IVF. Ended up using ICSI too because sperm motility was poor.
Describe your experience with Duke Fertility Center.
They were always available and responsive. Every single person I met was kind and caring from the receptionist to the lab staff to the embryologist to the nurses to the doctors to the students. Amazing place!
Describe the costs associated with your care under Thomas Price at Duke Fertility Center.
As a Duke employee I got 50% off so I think I spend around $5k or so
Describe Thomas Price's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
It was up to us. We went with 2 because we were okay with the idea of twins and wanted to increase our chances
10
Doctor
Thomas Price
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
8
NPS
10
Age 38
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $100K - $199K
Professor
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Eaton was very clear in her analysis of my data, was open to questions...I am confident in her plans...So far so good! I’ve had a consult and one treatment procedure and she was involved with both. Her recommendations for testing made sense, as does her proposed treatment plan. I look forward to our first fertility treatment...She is not an outgoing & warm doctor, but kind and thorough...she just checked AMH and did a hysteroscopy to rule out one issue. We’re moving to IUI soon.
So far, they have been clear about cost [at Duke Fertility Center] (which has been fantastic), work well with my insurance, and are willing to work with my schedule (I have to drive nearly an hour to get there). The nurses are kind and the doctor seems well-researched and reasonable...Cathy [nurse] is responsive and thorough!...My OBGYN did a lot of prior testing, so she [Dr. Eaton] just checked AMH and did a hysteroscopy to rule out one issue. We’re moving to I
How was your experience with Jennifer Eaton at Duke Fertility Center?
So far so good! I’ve had a consult and one treatment procedure and she was involved with both. Her recommendations for testing made sense, as does her proposed treatment plan. I look forward to our first fertility treatment.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Ask questions! She is not an outgoing & warm doctor, but kind and thorough.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Dr Eaton was very clear in her analysis of my data, was open to questions, Ana I am confident in her plans.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
My OBGYN did a lot of prior testing, so she just checked AMH and did a hysteroscopy to rule out one issue. We’re moving to IUI soon.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Cathy)
Cathy is responsive and thorough!
Describe your experience with Duke Fertility Center.
So far, they have been clear about cost (which has been fantastic), work well with my insurance, and are willing to work with my schedule (I have to drive nearly an hour to get there). The nurses are kind and the doctor seems well-researched and reasonable.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
So far, I’m just paying specialist copays or nothing because it is in-network for my insurance
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
N/a
8
Doctor
Jennifer Eaton
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Successful
NPS
8
NPS
10
Age 30 - 33
6 IUI
Anovulation
European
Income $50K - $99K
1st of 2 Docs
1 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Successful
He [Dr. Price] is honest and open with his patients. Some people may feel it’s not the best bedside manner but i liked his honesty. He truly cared about me as a patient and worked with us and our insurance to get the best results.... He was honest and cared about each cycle messaging me through their system to check on me.... Everyone there [Duke Fertility] seemed to really care about the patients. They were always open and willing to speak with you about anything.
Everyone there [Duke Fertility] seemed to really care about the patients. They were always open and willing to speak with you about anything. They made sure to be very friendly. One weakness was not having a space for those who were coming in finding out the pregnancy didn’t take. That felt rushed at times.... They were amazing going above and beyond to help with everything from making sure I had all my medications ordered
How was your experience with Thomas Price at Duke Fertility Center?
He is honest and open with his patients. Some people may feel it’s not the best bedside manner but i liked his honesty. He truly cared about me as a patient and worked with us and our insurance to get the best results.
What's one piece of advice would you give a prospective patient of Thomas Price at Duke Fertility Center?
Don’t be turned off by his bedside manner.
During treatment, were you treated like a number or a human with Thomas Price at Duke Fertility Center?
He was honest and cared about each cycle messaging me through their system to check on me.
Describe the protocols Thomas Price used in your cycles at Duke Fertility Center and their degree of success.
I don’t remember. We tried a lot of different things.
Describe your experience with the nursing staff at Duke Fertility Center.
They were amazing going above and beyond to help with everything from making sure I had all my medications ordered correctly to teaching me how to do injections.
Describe your experience with Duke Fertility Center.
Everyone there seemed to really care about the patients. They were always open and willing to speak with you about anything. They made sure to be very friendly. One weakness was not having a space for those who were coming in finding out the pregnancy didn’t take. That felt rushed at times.
8
Doctor
Thomas Price
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
10
NPS
10
Age 30
Male Factor
PCOS
Middle Eastern
Income $100K - $199K
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Eaton spent time carefully explaining my test results and answering my questions...Dr. Eaton is very attentive and clear in her communication. It is clear she cares about her patients. She is extremely knowledgeable and shares the latest research with her patients....There is a long wait time to book an appointment [at Duke Fertility Center] and it is difficult to get in touch with a live person on the phone. Messages are not always returned quickly by nurses.
Dr. Eaton spent time carefully explaining my test results and answering my questions...Dr. Eaton is very attentive and clear in her communication. It is clear she cares about her patients. She is extremely knowledgeable and shares the latest research with her patients....There is a long wait time to book an appointment [at Duke Fertility Center] and it is difficult to get in touch with a live person on the phone. Messages are not always returned quickly by nurses.
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton is very attentive and clear in her communication. It is clear she cares about her patients. She is extremely knowledgeable and shares the latest research with her patients.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton spent time carefully explaining my test results and answering my questions.
Describe your experience with Duke Fertility Center.
There is a long wait time to book an appointment and it is difficult to get in touch with a live person on the phone. Messages are not always returned quickly by nurses.
What specific things went wrong at Duke Fertility Center?
  • Failed to call with results
10
Doctor
Jennifer Eaton
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
3 of 5
Scheduling
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2015 - 2016, Unknown Success
NPS
10
NPS
N/A
Age 27 - 28
1 IVF
PCOS
European
Income $100K - $199K
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Eaton] always took the time to go over everything with me in detail and made me feel like I matter... She treated me with respect and I felt as if she was right there with me fighting this battle.She is the warmest Doctor I have ever met... We didn't get to bring home a baby but she made the whole process a lot less taxing...
She always took the time to go over everything with me in detail and made me feel like I matter.
How was your experience with Jennifer Eaton at Duke Fertility Center?
She treated me with respect and I felt as if she was right there with me fighting this battle.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
She is the warmest Doctor I have ever met. We didn't get to bring home a baby but she made the whole process a lot less taxing.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She always took the time to go over everything with me in detail and made me feel like I matter.
10
Doctor
Jennifer Eaton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
2
NPS
3
Age 29 - 30
2 IUI
Unexplained
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Well I just seen her [Dr. Shelby Neal] once. she just told me to work on 3 rounds of IUI told me the medication to use on the IUI rounds and she said we will talk after the 3 negative IUI rounds. it is frustrating because, now I have more questions, I was not done ultrasounds before the IUI's. I wished I would be able to talk to her more, have more information on success, rates of which kind of treatments I can get.
Weakness: doctors wont see you soo, their treatments arent well coordinated as of they are always late. strengths, the nurses are lovely. I think a new patient, should do research on their own and ask questions because they are now well explain at this clinic
How was your experience with Shelby Neal at Duke Fertility Center?
Well I just seen her once. she just told me to work on 3 rounds of IUI told me the medication to use on the IUI rounds and she said we will talk after the 3 negative IUI rounds. it is frustrating because, now I have more questions, I was not done ultrasounds before the IUI's. I wished I would be able to talk to her more, have more information on success, rates of which kind of treatments I can get.
What's one piece of advice would you give a prospective patient of Shelby Neal at Duke Fertility Center?
ask questions
During treatment, were you treated like a number or a human with Shelby Neal at Duke Fertility Center?
I would say number, since I was not talked of the process. instructions were not given in detailed about the medication. I had to google how to take the shoot. treatments were always late so whom knows if that is why I dont have a positive result. I feel like they are just doing another job.
Describe your experience with the nursing staff at Duke Fertility Center.
I would send messages they would respond as soon as they could
Describe your experience with Duke Fertility Center.
Weakness: doctors wont see you soo, their treatments arent well coordinated as of they are always late. strengths, the nurses are lovely. I think a new patient, should do research on their own and ask questions because they are now well explain at this clinic
Describe the costs associated with your care under Shelby Neal at Duke Fertility Center.
well I had to pay out of my pocket because they told me the insurance did not covered my treatments surprisingly every time I called the insurance they told me yes they did cover IUI the doctor just needed to communicate with the insurance but this was never done and I was hoping to pay and get a positive result which never happened. IUI's were reasonable price
What specific things went wrong at Duke Fertility Center?
  • Failed to order appropriate test
Describe the specific things that went wrong at Duke Fertility Center.
I was not well instructed on how to use the ovidrel shoot. all the IUI's are been late. my partner goes do what he needs and then I try to get there half an hour before the procedure even though they say to come in only 15 mins prior but then they do the procedure 1 hour later. is frustrating, they are dealing with peoples emotions of becoming a parent some of us do not fully understand what is happening and we just want something positive tardiness is negative and we are heartbroken, stressed and overthinking been late wont help us
2
Doctor
Shelby Neal
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
1
NPS
0
Age 33
Endometriosis
European
Income $100K - $199K
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My experience with Dr Steiner was very strange...I asked about a test to check for a hormonal imbalance and she told me she has never heard of a test that checks for hormone imbalance. I asked twice to make sure I understood correctly with the same answer. I nearly fell out of my chair. I assume she just didn't want to give me the test since I'm not trying to get pregnant....but don't lie and say --as a fertility specialist--that you have never heard of a test for hormones. Whether it was a complete lack of concern, or a poor knowledge base, I would never recommender to anyone.
[The staff at Duke Fertility was] disorganized and didn't know I had already taken care of my copay online. They had asked me to fill out a form online, but it wasn't accessible...Based on my experience I would never recommend.The nurse who brought me into the office was very nice...Dr Steiner told me there were no tests available for hormonal assessment.
How was your experience with Anne Steiner at Duke Fertility Center?
Someone referred me to Dr Steiner to get a second opinion regarding treatment options for endometriosis, so this was a consult. I asked about a test to check for a hormonal imbalance and she told me she has never heard of a test that checks for hormone imbalance. I asked twice to make sure I understood correctly with the same answer. I nearly fell out of my chair. I assume she just didn't want to give me the test since I'm not trying to get pregnant....but don't lie and say --as a fertility specialist--that you have never heard of a test for hormones. Whether it was a complete lack of concern, or a poor knowledge base, I would never recommender to anyone.
What's one piece of advice would you give a prospective patient of Anne Steiner at Duke Fertility Center?
If a patient is not there for fertility, you should still be honest with them.
During treatment, were you treated like a number or a human with Anne Steiner at Duke Fertility Center?
My experience with Dr Steiner was very strange. She seemed very personable and sweet, but gave me information I know was false.
Describe your experience with the nursing staff at Duke Fertility Center.
Very disorganized, but I would l likely attribute that too covid. The nurse who brought me into the office was very nice.
Describe your experience with Duke Fertility Center.
disorganized and didn't know I had already taken care of my copay online. They had asked me to fill out a form online, but it wasn't accessible. This could be attributed to covid-19; maybe they are not always this unorganized. Based on my experience I would never recommend.
Describe the costs associated with your care under Anne Steiner at Duke Fertility Center.
I have no idea until I get the bill.
What specific things went wrong at Duke Fertility Center?
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
As I already mentioned, Dr Steiner told me there were no tests available for hormonal assessment.
1
Doctor
Anne Steiner
NPS
Humanity
4 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
6
Age 22
Male Factor
Black or African-American
Income $0 - $49K
Accountant
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Successful
she [Dr. Anne Steiner] thoroughly went through everything with diagrams and models...is a down to earth doctor who always answers questions along with making sure we understood...Not only did she give me information about my body as a woman I didn’t even know but she also makes sure that I keep my primary doctor in the loop for potential birth defects from my medicine...
Strengths [of the nursing staff at Duke Fertility Center] would be making you feel comfortable. They’re also very informative with places to get fertility loans. Weaknesses id say they’re a little unorganized...I was told that my insurance covered the appointments but suddenly I had to pay out of pocket for consultations...I know it’s like $16,000 to do 1 cycle with 2 egg retrievals...[Dr.] Steiner is a down to earth doctor who always answers questions along with making sure we understood before we made our trip back home...Not only did she give me information about my body as a woman I didn’t even know but she also makes sure that I keep my primary doctor in the loop for potential birth defects from my medicine
How was your experience with Anne Steiner at Duke Fertility Center?
Steiner is a down to earth doctor who always answers questions along with making sure we understood before we made our trip back home to Jacksonville NC. Not only did she give me information about my body as a woman I didn’t even know but she also makes sure that I keep my primary doctor in the loop for potential birth defects from my medicine
What's one piece of advice would you give a prospective patient of Anne Steiner at Duke Fertility Center?
Ask as many questions as possible. Relax and don’t feel uncomfortable being transparent
During treatment, were you treated like a number or a human with Anne Steiner at Duke Fertility Center?
A human because she thoroughly went through everything with diagrams and models
Describe the protocols Anne Steiner used in your cycles at Duke Fertility Center and their degree of success.
I have not did the treatment yet we must pay beforehand.
Describe your experience with the nursing staff at Duke Fertility Center.
Strengths would be making you feel comfortable. They’re also very informative with places to get fertility loans. Weaknesses id say they’re a little unorganized
Describe your experience with Duke Fertility Center.
Please have insurance and if you don’t make sure you get quoted beforehand. If you can I’d advise getting a plan with fertility included. Also bring a notepad with you to take notes. Keep receipts etc
Describe the costs associated with your care under Anne Steiner at Duke Fertility Center.
I know it’s like $16,000 to do 1 cycle with 2 egg retrievals
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
I was told that my insurance covered the appointments but suddenly I had to pay out of pocket for consultations
10
Doctor
Anne Steiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 36
1 Embryo Freezing
European
Ashkenazi Jewish
Income $100K - $199K
Consultant
2nd of 2 Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Neal helped me achieve my goals for fertility preservation; at one point I wanted to give up on our cycle, and she called me directly to discuss my options. With her urging, we proceeded and had a better outcome than I could have ever anticipated. She walked me through each step, and made me feel seen and heard. I fully trust her expertise...[she] is warm, compassionate, and kind. She remembers every detail of my (long!) fertility-related medical history
Duke is a teaching hospital, so you will get to work with residents and fellows [at Duke Fertility Center] —they are an integral part of your team! I loved having them in the room, as I knew they’d love to answer my questions, and might be able to provide answers with a new POV that might help me better understand the process and procedures...[nursing staff was] Kind, knowledgable, caring, funny, warm.
How was your experience with Shelby Neal at Duke Fertility Center?
Dr. Neal helped me achieve my goals for fertility preservation; at one point I wanted to give up on our cycle, and she called me directly to discuss my options. With her urging, we proceeded and had a better outcome than I could have ever anticipated. She walked me through each step, and made me feel seen and heard. I fully trust her expertise.
What's one piece of advice would you give a prospective patient of Shelby Neal at Duke Fertility Center?
Trust her!
During treatment, were you treated like a number or a human with Shelby Neal at Duke Fertility Center?
Dr. Neal is warm, compassionate, and kind. She remembers every detail of my (long!) fertility-related medical history. Dr. Neal answers questions with warmth and understanding—she always greets me with a smile!
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Brittany)
Kind, knowledgable, caring, funny, warm.
Describe your experience with Duke Fertility Center.
Duke is a teaching hospital, so you will get to work with residents and fellows—they are an integral part of your team! I loved having them in the room, as I knew they’d love to answer my questions, and might be able to provide answers with a new POV that might help me better understand the process and procedures.
10
Doctor
Shelby Neal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2022 - 2023, Unknown Success
NPS
10
NPS
10
Age 37 - 38
Male Factor
Black or African-American
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Shelby [Dr. Shelby Neal] talks to me like I'm her colleague... not just a patient. She treats me the way I'd like all my doctors to treat me. She doesn't hold back good or bad news; she lays everything on the table so I have all the info I need...She listens to me and answers any questions I have about my health or ability to carry. She doesn't rush through my appts and offers her opinion in a way that helps me move forward with decisions.
My [Duke Fertility Center] nurse emails me with any updates, changes, or information I need as a patient. I rarely have to call the office. I can email, and she gets back to me...clean and up to date facilities, educated workers, patience, billing staff are amazing, I know I'm taken care of when I show up for any appointment. Doctor talks to me on a way I can understand and nurse follows up with additional information I need it to set up appts.
How was your experience with Shelby Neal at Duke Fertility Center?
Shelby talks to me like I'm her colleague... not just a patient. She treats me the way I'd like all my doctors to treat me. She doesn't hold back good or bad news; she lays everything on the table so I have all the info I need.
What's one piece of advice would you give a prospective patient of Shelby Neal at Duke Fertility Center?
Trust her
During treatment, were you treated like a number or a human with Shelby Neal at Duke Fertility Center?
She listens to me and answers any questions I have about my health or ability to carry. She doesn't rush through my appts and offers her opinion in a way that helps me move forward with decisions.
Describe the protocols Shelby Neal used in your cycles at Duke Fertility Center and their degree of success.
NA haven't started meds yet
Describe your experience with your nurse at Duke Fertility Center.
My nurse emails me with any updates, changes, or information I need as a patient. I rarely have to call the office. I can email, and she gets back to me.
Describe your experience with Duke Fertility Center.
Number 1 in NC, partners with my gynecologist, clean and up to date facilities, educated workers, patience, billing staff are amazing, I know I'm taken care of when I show up for any appointment. Doctor talks to me on a way I can understand and nurse follows up with additional information I need it to set up appts.
Describe the costs associated with your care under Shelby Neal at Duke Fertility Center.
~$20k everything all in
Describe Shelby Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
NA
10
Doctor
Shelby Neal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5