Fertility Center of San Antonio

They are the most established clinic in San Antonio and their pricing is middle-ground. The team is highly regarded and the embryologist is world-class. They like to stick to protocols so if you want to do something that has never been done before, this is not the clinic. If it's been done some, they'll consider it seriously.

At least they have front desk staff to answer the phones. And they’ll usual call you back within a day or two. The nurses are not super helpful or friendly. Had multiple experiences where they didn’t want to answer our questions and didn’t help with coordinating our schedule in a way that was considerate to our time as well

The doctors, nurses, and staff in this clinic are all very professional, warm, and compassionate. They treated me like family and I am so glad that my husband and I chose to start our journey with the Fertility Center of San Antonio

The Fertility Center of San Antonio is the best clinic to go to if you are considering starting a family. The doctors, nursing staff, and every other staff in the clinic treat you like family. They are all very warm, caring, and compassionate. At the same time, all of them are very professional and considerate of your time. The ultrasound technician Karen deserves special mention. She has a very light touch that makes vaginal ultrasound very tolerable. She shows you pictures of the ultrasound, different views of your baby, and provides you with photos. She is also very warm and compassionate.

All the doctors in this clinic provide excellence, professional, and thorough care. They are up to date on all the procedures and protocols regarding fertility and IVF. They varied my protocol after two unsuccessful embryo transfers by changing up the medications and dosage I needed to take pre-embryo transfer. They will explain all the necessary procedures in detail and will be upfront with you. I always felt confident that I was in the best care possible with Dr. Retzloff, Dr. Neal, and Dr. Adams from this clinic. They truly are amazing and exceptional doctors. I was in the best of hands during my journey of starting a family with the Fertility Center of San Antonio

This place looks like a funeral home in the main entrance. They do d&c weekly on Wednesday and Thursday. They do more d&c weekly than egg retrieval’s. They only have pictures of babies that they have made in the past 20 years of about 20 babies.

Good: The clinic is conveniently located in the Medical Center area of San Antonio. Plenty of parking and not overly expensive but the clinic does not validate parking so you will have to pay. It is located at the end of the building on an upper floor so it is quiet with a large waiting area. Everything is right there so there is no need to traverse other floors or locations for any work. Easy access to all of your test results and documentation online. Bad: All staff except for the actual doctors seem to treat the place as a factory. Other than the "primary" doctor you are assigned you don't meet the other doctors or technicians until they come into whatever procedure room, introduce themselves, perform the procedure then disappear. The phlebotomist at the time acted as if they were being putout when you were required to have blood drawn for labs. Nurses don't respond to messages sent through their online portal even though the office pushes patients to use the portal. This may be a result of no assigned primary nurse so you have to send messages to each and every nurse and hope someone replies. A patients care team is literally the ENTIRE team. You might think that is a good thing but then if there are 10 nurses you have zero continuity and each one has to look through charts and you hope they don't miss something. Human error factor is real here so you have to know every single detail about your treatment yourself. Either because they have become so comfortable or because they know they have you locked in once you sign up there are privacy and security lapses during phases of treatments. I have seen women up in stirrups having any one of checks or procedures but a nurse, who is not part of that care situation, will non-nonchalantly enter the room to find something, then exit all the while the door is open to the hallway with whomever passing by and able to view a woman in a very vulnerable moment. The single biggest drawback to this clinic is/was their response to COVID. They moved to a model where the patient and patient ONLY was allowed in the waiting area or beyond during appointments/treatments/consultations. Spouses/Partners/noone was allowed inside the primary office doors to the waiting area much-less into any of the rooms for consults or procedures. This was the absolute reason we decided to cease treatment. Luckily for us the change in procedures occurred at the late stages of our initial treatment plan but there was no way my spouse was going to deal with the emotional and physical effort involved in this alone when it was not even remotely required. Just an arbitrary set of rules created by this establishment. I'm sure they claim it is for everyone's safety but while i was forced to wait out in the building hallways I couldn't count the number of UPS, FEDEX, USPS, direct courier and Food Delivery people I watched walk in, move about the counters delivering and picking up parcels, etc.

The clinics strengths I would say would be the way every single person walks you through every step of every process. Some people may need more guidance then others and this is where this clinic excels. I would say the main weakness of this clinic is the lack of options when it comes to funding a procedure through financing. When we went through this process we were only given three institutions if we decided to finance the procedure.

So far, I haven't actually been to the clinic, due to covid-19. They seem professional and organized. Dr. Neal reviewed with me the clinic's practices for maintaining safety during covid-19 which I appreciated very much.

The clinic has a very consistent staff and all are always ready to help as needed. I feel that they are truly there to help however they can. The only weakness I have found is sometime the communication between the nurses when scheduling or doing call backs may get mixed up. This may be resolved with a better system.

The front office staff is very cold, not compassionate. It is run like a business and as a patient you are a number and a dollar sign. This is a very emotional time for many people as it was for us and very unfamiliar territory and none of our fears or anxieties were put to rest by the clinic office staff. Multiple billing errors were made and they never returned phone calls as promised. Our fertility treatments were extremly expensive and when asked to verify insuarnace a second time after some changes had occurred the staff acted inconvienced and annoyed by the request. I considered multiple times leaving this clinic due solely to the poor service of the office staff.

I did see different doctors in the practice and did not follow up with just one Dr. I dont know if this is the norm for this clinic, but I do not at all think it hindered my care. In my opinion it made it easier to schedule appointments that worked with my schedule, and I still felt there was continuity with my care/treatment.

The FCSA strengths are they are very kind and compassionate. They get to know their patients. The staff is well organized and communicates well. I would encourage all new patients to keep detailed records of receipts, regardless of what clinic you decide on. It’s helpful in case anything comes up in question by the business office and is also beneficial when doing taxes.

They are quick to get back to you if you have any questions for the nurses or doctors. I am an out of town patient and they make the process seamless, they have an online portal in which they upload all out of town orders for scans and blood work. The portal also contains a messaging system that you can message any of the staff at the clinic.

The majority of your appointments will be in the morning time. And be prepared to wait past your appointed time. The rooms are clean but everyone once in a while the rest room won’t be. Everyone is typically in a good/welcoming mood.

Everything from blood draws to retrieval is done at the clinic. You don't have to go to other locations because everything is on site. The clinic staff is awesome! The only real downside is that you have to pay for parking.

They are the Best! You are in good hands if you go here! Best of luck to you on your journey. They are extremely knowledgeable and have the most talented team of doctors and nurses and lab technicians/embryologist to make your dreams come true!

Strength- the compassionate people! Weakness- I wish they would take care of financials after each visit. At check in, they will call you to the back to pay and then send you back up front to wait in lobby. I was always so anxious to check on follicles, do blood test, etc that I got really irritated each time they want to collect money before. I understand some patients may refuse or can’t pay so maybe that’s why they collect before the visit.

Strengths - everything!!! What I love most is that everything is done in the office. I get blood drawn, sonograms performed, retrievals done, and transfer completed in the same place. The embryos do not leave the facility until you receive positive test and the only material that leaves is genetic testing that is done in different lab. They are extremely tech friendly and allow you to access all records, communication, and lab results on their online system. Weakness - something they cannot control, I drive over an hour to get to their clinic! Location is not a fault of theirs, but the drive is WELL worth it for the care I have received.

The clinic was very welcoming. They offered an online portal that allowed me to track all of my results and scans if I needed/wanted to refer back to them. They helped me walk through the process so everything was very seamless.

Every single person in that clinic, since the receptionist, nurses, doctors are so kindness, professional, respectful, patience, they always treat their patients with compassion, they made feel us like we are home, and they are there for us.

Everyone is nice there and will do everything in their power to help however they can. The most frustrating part is not being able to get in touch with anyone past 3:30, but staff is very attentive to returning messages in a timely manner.

The strengths are their staff. Extremely friend nurses and knowledgeable doctors. I also think the doctors in the office complement each other and bring something different to the table. Getting to interact with all thee doctors allows you to get a bigger picture of why your treatment is a certain way. Weakness would I’ve had to follow up a few times on costs of different things but this is more my ocd of needing to know exactly every amount needed to proceed. My advice for new patients is if you have questions ask them. If you need or want more of an explainment ask for it. I learned that they aren’t mind readers and if I had an issue I needed to bring it to their attention.

Poor billing policies, treating ppl with cookie cutter techniques- felt tgat no individual approach used

They have a great lab, which I believe contributed to my 7 embryos making it to freeze. The doctors have a lot of awards and recognitions. Everything was very streamlined. I do wish it would have been more personal but I can’t complain too much because I had great results and flawless procedures.