Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
8.7
8.7
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
7.9
7.9
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
8.4
8.4
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
Attention to Detail
7.4
7.4
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
Dr. Retzloff is actively involved in his patient's treatment plans. He was there for nearly all of our procedures and the one he couldn't make it to (he was assisting another patient) he sent his colleague who also did a great job. I love Dr. Retzloff because his listens to what his patients want and he give great advice. We wanted children and we weren't afraid of having multiples. Dr. Retzloff didn't tell us we can't transfer two embryos, but he did explain the extra risks and discouraged us from desiring triplets.
One of the best parts about this clinic [Fertility Center of San Antonio] is the nurses! Goodness they are all so wonderful. One of my favorites is no longer working at the clinic, but I think I worked with nearly all of them during my IUIs and IVF round. They seem to be on the same page as far as your treatment plan goes. The clinic is busy, but they seem to have enough staff to make sure each of their patients are taken care of. I remember during my egg retrieval the nurses were just so compassionate. Carefully helping up after the procedure and offering to help me get dressed because I was still a bit drugged. They were really all just so kind. It was like having a little cheer squad during the process.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
Dr. Retzloff is actively involved in his patient's treatment plans. He was there for nearly all of our procedures and the one he couldn't make it to (he was assisting another patient) he sent his colleague who also did a great job. I love Dr. Retzloff because his listens to what his patients want and he give great advice. We wanted children and we weren't afraid of having multiples. Dr. Retzloff didn't tell us we can't transfer two embryos, but he did explain the extra risks and discouraged us from desiring triplets. We now are the proud parents of twins. I appreciate that Dr. Retzloff was so candid about explaining all of the risks that could potentially happen, but still supported us in our desired treatment plan. I also appreciated that he was there for all of our major procedures. He takes great care of his patients and I would encourage anyone struggling with infertility to go meet with him! It takes about 2 mins to see just how genuine and caring he is.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
I would encourage you to ask questions. Dr. Retzloff is great at explaining hard concepts and he is more than willing to take the time to explain them. There is no question he will find unworthy of his time. I'd know because I must have asked him dozens!
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
Dr. Retzloff spent FOUR hours with us during our initial consultation with him. We had trouble getting our records over and he asked his staff to get them while we were there. It must have been a 200 page document he had printed. Then he went through page by page of all of our history. This is a man who cares deeply about his patients and their treatment plan. We then came back a year later after our twins were born to introduce him to them and he instantly recognized us. He remembers all of his patients. I was definitely not a number!
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
We did 4 IUIS with a previous clinic. When we came to the Fertility Center of San Antonio, we did 2 more IUIS because our insurance required it before covering any costs of IVF. One of the cons of unexplained infertility. Dr. Retzloff didn't make me repeat costly tests I had done previously at my old clinic. He did switch me to Femara. I did the first 4 IUIS on clomid, and the 2 with Dr. Retzloff on Femara. All 6 ended in a negative pregnancy test. For IVF they put me on menopur, gonal-F and centrotide. I did a combination of those three injectable hormones until a trigger shot and the egg retrieval. After the egg retrival I did Crinone progesterone suppositories (and I think another oral medicine that I don't remember). We did a fresh day 3 transfer with two embroys, the rest we had PGS (genetic screening) done. We have 6 normal embryos left over and they are now frozen. We had our twins in October of 2016.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
One of the best parts about this clinic is the nurses! Goodness they are all so wonderful. One of my favorites is no longer working at the clinic, but I think I worked with nearly all of them during my IUIs and IVF round. They seem to be on the same page as far as your treatment plan goes. The clinic is busy, but they seem to have enough staff to make sure each of their patients are taken care of. I remember during my egg retrieval the nurses were just so compassionate. Carefully helping up after the procedure and offering to help me get dressed because I was still a bit drugged. They were really all just so kind. It was like having a little cheer squad during the process.
Describe your experience with Fertility Center of San Antonio.
This is more of a critique for all clinics- wait times. Sometimes you will get right in for your appointment and sometimes you will wait a half hour. It's frustrating, especially if you are stressed about getting back to work. Sometimes emergencies come up for patients and they have to fit them in. Having been one of those emergency appointments, I can say that you'll appreciate them prioritizing their patients based on need if it ever comes to it. Strengths- the nurses, doctor involvement, really all the staff (love love the ultrasound technician!), also they are really clear about the billing before you start treatment.
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
I can't remember the IUIs, but they were far less expensive in TX than in CA. I think IVF ended up being around $12k (we had to pay for ICSI), then we paid about $5k more for the genetic testing and $3200 for medications. Half of the genetic testing money went to the clinic that did the genetic testing. Plus you'll need to store your embryos if you have some afterward. That's about $400 a year with the Fairfax Cryobank.
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
I mentioned this previously, but we told Dr. Retzloff that we would love twins. He explained the risks to us and made sure we were educated on what we would be signing up for, but overall he supported us in our decision. I really appreciated that he didn't try to talk us out of transferring two embryos. We even thought about transferring three, but that is where he strongly discouraged doing so because triplets are almost always born early. That's too much of a risk for the babies and for the mother. He explained that even transferring two embryos put us at risk of having triplets. He was just really respectful of our desires, yet making sure we didn't do something that would put us at risk.
What specific things went wrong at Fertility Center of San Antonio?
Failed to call with results
Describe the specific things that went wrong at Fertility Center of San Antonio.
During one of my IUIs, they didn't call with the pregnancy results. I ended up reading them on the online portal and they still never called. This was the only time it ever happened though. Especially with my IVF round they always called when they said they would. Who knows even, maybe I just missed their phone call with that IUI result.
I am an ICU nurse so I wanted straight medical answers and he was able and willing to talk straight with me....He allowed me to express frustration and then laid out a plan to move forward with my infertility journey. He was honest about treatment especially during transplantation of the embryo, he was willing to have honest candid conversation about the quality (not good) of my one surviving 3day embryo. He was very knowledgeable in his practice.
Strengths [of Fertility Center of San Antonio] are the patient portal which allows patients to look at lab results and get out of town orders, the process to get labs and ultrasounds then talk with a nurse or physician in a private room after labs and ultrasound seems to work rather well. Weakness is response time on the nurses call line can be a little while which can be difficult with time sensitive questions. Wait times in the office aren't too long.
How was your experience with Joseph Martin at Fertility Center of San Antonio?
He allowed me to express frustration and then laid out a plan to move forward with my infertility journey. He was honest about treatment especially during transplantation of the embryo, he was willing to have honest candid conversation about the quality (not good) of my one surviving 3day embryo. He was very knowledgeable in his practice.
What's one piece of advice would you give a prospective patient of Joseph Martin at Fertility Center of San Antonio?
Multiple doctors work in conjunction in this clinic so be prepared to see multiple doctors.
During treatment, were you treated like a number or a human with Joseph Martin at Fertility Center of San Antonio?
I am an ICU nurse so I wanted straight medical answers and he was able and willing to talk straight with me. Other patients may not appreciate all the medical information but I needed it and received it from him.
Describe the protocols Joseph Martin used in your cycles at Fertility Center of San Antonio and their degree of success.
Used 2weeks birth control to suppress the natural cycle and allow ovaries to get as small as they can, then started injectable medications twice per day to create multiple dominate follicles. This continued for two weeks with frequent lab draws and ultrasounds. Once lab levels got high enough a third injectable was started to delay ovulation. Two weeks and two days after stopping birth control I went in for retrieval. They retrieved 6 follicles. 3 fertilized with ICSI. Only 1 embryo made it to day 3 to be reimplanted. The embryo was a five cell and not of a high grade. Negative pregnancy text two weeks post transfer.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
Very helpful, positive, compassionate, knowledgeable. Realistic.
Describe your experience with Fertility Center of San Antonio.
Strengths are the patient portal which allows patients to look at lab results and get out of town orders, the process to get labs and ultrasounds then talk with a nurse or physician in a private room after labs and ultrasound seems to work rather well. Weakness is response time on the nurses call line can be a little while which can be difficult with time sensitive questions. Wait times in the office aren't too long.
Very knowledgeable and professional. Kind and caring. Very evidence based. Friendly and reassuring. Definitely working hard for his patient’s success. ... We did three retrieval’s with him and each one I got a lot of follicles on fairly low doses of medication. ... Due to my uterus shape he would only transfer one which I think was smart as far as the risks for twins with my uterus (bicornuate uterus).
The embryologist, Dr. Poole is incredible. He is top tier. He even discussed all of my questions and concerns about embryos a couple years later. He was scientific and pragmatic, with speaking compassionately (or not too harshly anyway). ... I believe they have meetings each morning to discuss patient cases (with all of the doctors and the nursing lead staff) so that everyone can thoughtfully brainstorm or troubleshoot together.
How was your experience with Gregory Neal at Fertility Center of San Antonio?
Very knowledgeable and professional. Kind and caring. Very evidence based. Friendly and reassuring. Definitely working hard for his patient’s success. He loves what he does and has many many babies that have been born that are thanks to his expertise.
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
Be patient with the process.
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
They knew me well and related to me in a personal level.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
We did three retrieval’s with him and each one I got a lot of follicles on fairly low doses of medication. I was 29. I’m not sure if it was my husband’s sperm (he did take supplements!) or my eggs but even after retrieving 22 eggs or around there most times, we ended up with 4 embryos, 1 embryo, and 2 embryos. This doesn’t count the one three day embryo transfer and one 5 day blast we transferred. Because of my uterus shape, he would only transfer one embryo and I think that’s part of why it didn’t work. I also think an FET was the best course for me because I always had negatives with fresh transfers but I at least got a chemical with the FET.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Elena)
Elena isn’t there anymore but I loved her. Her spirit and drive and positivity and encouraging attitude. When she had to call me to say it was negative, she was genuinely sad. And I needed help with a shot one morning when I had an ultrasound, she was ready to assist and with a sweet helpful attitude. The rest of the nursing staff seemed great too. But she made it feel comfortable to really know someone there who cared.
Describe your experience with Fertility Center of San Antonio.
The nursing staff is great the physicians are excellent. I feel that they all work together really well. I believe they have meetings each morning to discuss patient cases (with all of the doctors and the nursing lead staff) so that everyone can thoughtfully brainstorm or troubleshoot together. And so that they all know their patients well. I really thought I would get pregnant here; their expertise is fabulous. The embryologist, Dr. Poole is incredible. He is top tier. He even discussed all of my questions and concerns about embryos a couple years later. He was scientific and pragmatic, with speaking compassionately (or not too harshly anyway).
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
Our insurance covered most of everything (Starbucks!) But our deductible or meds or something ended up costing I think about $1500 a cycle.
Describe Gregory Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
Due to my uterus shape he would only transfer one which I think was smart as far as the risks for twins with my uterus (bicornuate uterus). But we didn’t have success with one embryo and we did have two positive pregnancy tests in later years (though they were FET) when another doctor put in two embryos.
I only saw him [Dr. Retzloff] at the very beginning of our treatment, but he was kind and compassionate ... I’m not sure if he prescribed them, or the doctor after him, but we began with three cycles of clomid and after that was unsuccessful we moved onto cycles of iui. Even with my husband deploying, there was a plan in place before he left to be able to continue doing cycles with frozen sperm. The details of that cycle were planned and explained down to every last detail, and it gave me great peace of mind
Strengths were that they [Fertility Center of San Antonio] always seemed organized, always called me by my first name, always greeted me with a smile. Weaknesses were so minuscule I can’t even remember any specifics. Each nurse was able to talk to me about the pain of infertility at each visit and were sympathetic and compassionate. They never seemed rushed, annoyed, or frustrated.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
I only saw him at the very beginning of our treatment, but he was kind and compassionate and I was genuinely upset when we were transferred to a different doctor.
I have no idea how he had the patience to calmly reassure each hormonally frustrated woman he counseled, but he did it with great ease and my husband and I felt cared for.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
Be clear with communication, because he will he willing to discuss each and every little question you have. So it would be prudent to prepare beforehand with every concern or question you may have.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
He specifically told my husband and I ‘you are NOT just a number, and we will do everything in our power to help you conceive a child.’ From that very second, I felt comforted and confident in his abilities.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
I’m not sure if he prescribed them, or the doctor after him, but we began with three cycles of clomid and after that was unsuccessful we moved onto cycles of iui.
Even with my husband deploying, there was a plan in place before he left to be able to continue doing cycles with frozen sperm.
The details of that cycle were planned and explained down to every last detail, and it gave me great peace of mind
Describe your experience with the nursing staff at Fertility Center of San Antonio.
They answered every call and answered every question I had. It made me feel very comfortable.
Describe your experience with Fertility Center of San Antonio.
Strengths were that they always seemed organized, always called me by my first name, always greeted me with a smile.
Weaknesses were so minuscule I can’t even remember any specifics.
Each nurse was able to talk to me about the pain of infertility at each visit and were sympathetic and compassionate. They never seemed rushed, annoyed, or frustrated.
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
There were no costs that had to be paid out of pocket except for $6000 for ivf
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
I don’t remember much of that, but I know we transferred two with the assumption only one would take, and we were asked if we were sure of our choice multiple times, and signed all sorts of papers stating so.
What specific things went wrong at Fertility Center of San Antonio?
Lost paperwork
Describe the specific things that went wrong at Fertility Center of San Antonio.
I can’t remember specifically, but I think that we sent in paperwork via snail mail that needed to reach them by a certain date. They claimed to not have gotten it, so I had to reprint it and drive there to hand deliver it. When I arrived, it had finally arrived on their desk minutes before.
Doctor Retzloff was so nice, patient with us, he explains us every detail of the treatments, he took his time to make sure we understood everything that he was saying. He even made phone calls just make sure that we were okay. ... He made us feel like home, like we were friends. He always took the time to explain every little detail, it doesn't matter that he had to repeat it several times until we understood everything.
I love to go to that clinic [Fertility Center of San Antonio] because it made me feel safe and in good hands. ... Every single staff member made you feel comfortable, because it is not easy to walk in to a fertility clinic and do 't know what to expect. They cheer you up, even you don't have good news. Simply the best ... She is super nice lady. Super organized, that she made our schedules flexible.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
Dr Retzloff is an awesome person. He made us feel like home, like we were friends. He always took the time to explain every little detail, it doesn't matter that he had to repeat it several times until we understood everything. He even made phone calls to make sure we were okay. He is a very great super human.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
You would love how patient he is.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
The first time my husband and I went to the clinic we were a little afraid of the next steps. Everyone in the clinic are so nice, including receptionists, nurse, labs,doctors. They made us feel like home. Doctor Retzloff was so nice, patient with us, he explains us every detail of the treatments, he took his time to make sure we understood everything that he was saying. He even made phone calls just make sure that we were okay. I love to go to that clinic because it made me feel safe and in good hands.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Stephanie)
She is super nice lady. Super organized, that she made our schedules flexible. She made sure that we understood everything and she has a very good responses even with emails. I love work with her.
Describe your experience with Fertility Center of San Antonio.
Its like home. Every single staff member made you feel comfortable, because it is not easy to walk in to a fertility clinic and do 't know what to expect. They cheer you up, even you don't have good news. Simply the best
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
They are reasonable prices, but unfortunately my insurance doesn't help much.
He’s kind caring and compassionate. He [Dr. Neal] also thinks through each thing according to my medical history not just the same as everyone else. He stays positive always hoping with us for our desired outcome!...A couple times he’s approached me in the hall to talk about my case which always surprises me that he can see my face and think about the different things that have happened in my personal experience... We used icsi due to my husbands low count. Now with FET we’ve adjusted my progesterone
You have to watch the charges and make sure things are correct. They [Fertility Center of San Antonio] granted me a refund for a cancelled cycle which was good, but then it got a little confusing paying for the next. We figured it out but I think there was an additional charge I had them remove. I overheard another couple saying they’d been billed twice. They are quick to fix things and I don’t believe it’s intentional but you do have to pay attention if you are paying out of pocket
How was your experience with Gregory Neal at Fertility Center of San Antonio?
He’s kind caring and compassionate. He also thinks through each thing according to my medical history not just the same as everyone else. He stays positive always hoping with us for our desired outcome!
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
Na
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
He’s so kind! He knows me. A couple times he’s approached me in the hall to talk about my case which always surprises me that he can see my face and think about the different things that have happened in my personal experience
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
We used icsi due to my husbands low count. Now with FET we’ve adjusted my progesterone each time in hopes of achieving a healthy full term pregnancy. I also have gone from a natural cycle to a medicated cycle because I didn’t get pregnant with two tries on the natural protocol
Describe your experience with the nursing staff at Fertility Center of San Antonio.
It can very! My favorites are kristi and Cheryl because they are always warm and positive.
Describe your experience with Fertility Center of San Antonio.
You have to watch the charges and make sure things are correct. They granted me a refund for a cancelled cycle which was good, but then it got a little confusing paying for the next. We figured it out but I think there was an additional charge I had them remove. I overheard another couple saying they’d been billed twice. They are quick to fix things and I don’t believe it’s intentional but you do have to pay attention if you are paying out of pocket
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
First IVF - 20k with meds
1st FET - 2500
2nd FET - 2500
3rd FET - 4000
4th FET - 4000
Dr. Neal is the best around. He took time to talk with me in detail every visit and explains things very well. He is so nice and comforting in this hard time of trying to get pregnant! I can’t wait to get back and try my IUI treatment for the 3rd time before moving to IVF! I would never trust another doctor with my fertility journey.... I loved the office of Dr. Neal. I was very taken care of and cared for. I would never choose another fertility dr.
The clinic [Fertility Center of San Antonio] is nice and the front desk staff are very nice and knowledgeable!! I never had to wait long in the waiting room and the office was easy to get to and find. The accounting staff always helped me understand the payments and work with me if I needed to make a payment late for any reason.... I paid a very small cost compared to what a IUI treatment would cost. They really have great prices I feel comfortable paying.
How was your experience with Gregory Neal at Fertility Center of San Antonio?
Dr. Neal is the best around. He took time to talk with me in detail every visit and explains things very well. He is so nice and comforting in this hard time of trying to get pregnant! I can’t wait to get back and try my IUI treatment for the 3rd time before moving to IVF! I would never trust another doctor with my fertility journey.
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
Go see him right away! He will change your life and is the best!
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
I loved the office of Dr. Neal. I was very taken care of and cared for. I would never choose another fertility dr.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
I got the IUI done and took meds and a shot to push along ovulation.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
Nursing staff was all very professional and amazing! Always there to help and answer any questions I might have at any time.
Describe your experience with Fertility Center of San Antonio.
The clinic is nice and the front desk staff are very nice and knowledgeable!! I never had to wait long in the waiting room and the office was easy to get to and find. The accounting staff always helped me understand the payments and work with me if I needed to make a payment late for any reason.
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
I paid a very small cost compared to what a IUI treatment would cost. They really have great prices I feel comfortable paying.
Describe Gregory Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
Dr. J. Martin is a very knowledgeable doctor who reviewed my medical charts with his team and explained in detail my risks. He explained to my husband and I our options due to my situation and once we decided the route we would be taking Dr. Martin prepared us for all turnouts. He always made us feel safe and explained in detail or a different way if we didn't seem to understand the results of my tests...The staff is friendly and have great attitudes, makes the nervous situation much more pleasant and you feel safe.
The clinic [Fertility Center of San Antonio] is clean, organized and go by appointment. Waiting time is minimal. The offices are private and so are the rooms where you talk about your situation or one is getting a procedure...All the nurses were very friendly, everyone was always happy and willing to answer any questions...For every appointment, I knew what I was expecting and weather I was getting a sonogram or drawing blood, the nurses would ask how I was doing.
How was your experience with Joseph Martin at Fertility Center of San Antonio?
Dr. J. Martin is a very knowledgeable doctor who reviewed my medical charts with his team and explained in detail my risks. He explained to my husband and I our options due to my situation and once we decided the route we would be taking Dr. Martin prepared us for all turnouts. He always made us feel safe and explained in detail or a different way if we didn't seem to understand the results of my tests.
What's one piece of advice would you give a prospective patient of Joseph Martin at Fertility Center of San Antonio?
Always stay positive and have an open mind to receive your results.
During treatment, were you treated like a number or a human with Joseph Martin at Fertility Center of San Antonio?
The staff is friendly and have great attitudes, makes the nervous situation much more pleasant and you feel safe.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
All the nurses were very friendly, everyone was always happy and willing to answer any questions. For every appointment, I knew what I was expecting and weather I was getting a sonogram or drawing blood, the nurses would ask how I was doing.
Describe your experience with Fertility Center of San Antonio.
The clinic is clean, organized and go by appointment. Waiting time is minimal. The offices are private and so are the rooms where you talk about your situation or one is getting a procedure.
Describe the costs associated with your care under Joseph Martin at Fertility Center of San Antonio.
I must have spent $3,000. Due to that the insurances covered the IUI procedure, sonograms and my lab work.
Great experience! We got in quickly and got to speak with Dr. Neal when we requested. He got to know us on a personal level also. He made us feel comfortable and able to ask questions. We truly enjoyed working with Dr. Neal, he is a great doctor...He genuinely cared and listened to us. He gave us several options and not just one final answer. He worked with us and our emotions...
agonist protocal
[Fertility Center of San Antonio]Quick turn around time for appointments, timely appointments, great business department, cost too much, great nurses, good 24 hour nurse help line, wish i had personal email for my nurse, but they typically get back to you quickly...They did not call with husband's SA results, just once....She [nurse] let me talk for several minutes, ask questions, cry and she was patient during all of it. In the office and on the phone she was there for us.
How was your experience with Gregory Neal at Fertility Center of San Antonio?
Great experience! We got in quickly and got to speak with Dr. Neal when we requested. He got to know us on a personal level also. He made us feel comfortable and able to ask questions. We truly enjoyed working with Dr. Neal, he is a great doctor.
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
Go to him with lists of questions, he will answer them.
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
He genuinely cared and listened to us. He gave us several options and not just one final answer. He worked with us and our emotions.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
agonist protocal
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Irene)
She let me talk for several minutes, ask questions, cry and she was patient during all of it. In the office and on the phone she was there for us. See always had a smile and would talk us through every step.
Describe your experience with Fertility Center of San Antonio.
Quick turn around time for appointments, timely appointments, great business department, cost too much, great nurses, good 24 hour nurse help line, wish i had personal email for my nurse, but they typically get back to you quickly.
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
$20,000
What specific things went wrong at Fertility Center of San Antonio?
Failed to call with results
Describe the specific things that went wrong at Fertility Center of San Antonio.
They did not call with husband's SA results, just once.
Dr Gregory Neal as a doctor was great. He had great communication skills and very compassionate. He went through every option that was available to us and the risk of any. He was the first doctor that we saw during our initial visit and he was very detailed in every option and very detailed in hes response... It was very difficult to get in touch with the doctor or nurses when you had questions.
The clinic [Fertility Center of San Antonio] is great! Very clean, friendly staff, receptionist greets you by name. I wish they would offer in house payment plans.... They are all great and friendly. but they have very poor communication skills when you step out of the office. It was impossible to get a call back. I would have to leave messages on the portal and leave several voicemails. Sometimes it was urgent and they would get back to me like 3-5 days later
How was your experience with Gregory Neal at Fertility Center of San Antonio?
Dr Gregory Neal as a doctor was great. He had great communication skills and very compassionate. He went through every option that was available to us and the risk of any. He was the first doctor that we saw during our initial visit and he was very detailed in every option and very detailed in hes response
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
It was very difficult to get in touch with the doctor or nurses when you had questions.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
Clomid, IUI
Describe your experience with the nursing staff at Fertility Center of San Antonio.
They are all great and friendly. but they have very poor communication skills when you step out of the office. It was impossible to get a call back. I would have to leave messages on the portal and leave several voicemails. Sometimes it was urgent and they would get back to me like 3-5 days later
Describe your experience with Fertility Center of San Antonio.
The clinic is great! Very clean, friendly staff, receptionist greets you by name. I wish they would offer in house payment plans. IVF is expensive but not everyone has the credit to go through a third party company. and learn to communicate better.
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
Around $7,000
What specific things went wrong at Fertility Center of San Antonio?
Dr. Martin is an extremely experienced, compassionate Reproductive Endocrinologist. He takes the time to speak with you and explain the process and the reasons why he is recommending a particular protocol or medication. He does not treat you like a number and seems invested in your outcome.... Stephanie [at Fertility Center of San Antonio] is a God send. She is a fantastic nurse and amazing person.... $9000 for one round of IVF with fresh transfer
Stephanie [at Fertility Center of San Antonio] is a God send. She is a fantastic nurse and amazing person.... $9000 for one round of IVF with fresh transfer.... Dr. Martin is an extremely experienced, compassionate Reproductive Endocrinologist. He takes the time to speak with you and explain the process and the reasons why he is recommending a particular protocol or medication. He does not treat you like a number and seems invested in your outcome
How was your experience with Joseph Martin at Fertility Center of San Antonio?
Dr. Martin is an extremely experienced, compassionate Reproductive Endocrinologist. He takes the time to speak with you and explain the process and the reasons why he is recommending a particular protocol or medication. He does not treat you like a number and seems invested in your outcome.
What's one piece of advice would you give a prospective patient of Joseph Martin at Fertility Center of San Antonio?
Go see him first.
During treatment, were you treated like a number or a human with Joseph Martin at Fertility Center of San Antonio?
Dr. Martin explains things in a very simple, easy to understand manner with compassion.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Stephanie)
Stephanie is a God send. She is a fantastic nurse and amazing person.
Describe the costs associated with your care under Joseph Martin at Fertility Center of San Antonio.
$9000 for one round of IVF with fresh transfer
Describe Joseph Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
With day 3 fresh embryos, he recommended transferring 2 embryos.
This was my first consultation . Dr. Martin was very good and listening .He has looked over my previous records. Take the time to answer my question. Did a exam and said everything looked fine. He was very optimistic that this transfer would be a good one for me. Hopefully this time at the festival he was very optimistic that this transfer would be a good one for me. Hopefully this time at the successful full-term birth
Being a military wife and seen by multiple fertility doctors. My expectations of being a new patient is pretty high because I understand the procedures . The strength of the clinic [Fertility Center of SA] that everyone is very friendly . The weakness of the clinic is over scheduling patients back to back and not having the time to spend with the patient especially one that has multiple questions.... It was 300+ for first consultation and also depends on your insurance price for consultation.
How was your experience with Joseph Martin at Fertility Center of San Antonio?
This was my first consultation . Dr. Martin was very good and listening .He has looked over my previous records. Take the time to answer my question. Did a exam and said everything looked fine. He was very optimistic that this transfer would be a good one for me. Hopefully this time at the festival he was very optimistic that this transfer would be a good one for me. Hopefully this time at the successful full-term birth.
What's one piece of advice would you give a prospective patient of Joseph Martin at Fertility Center of San Antonio?
Dr. Martin is very thorough and listen and patient with this patient . Do not allow his staff to rush you due to other patients. Your first visit should be a three hour consultation .
During treatment, were you treated like a number or a human with Joseph Martin at Fertility Center of San Antonio?
Listen very carefully what I had to say .
Was very optimistic about this transfer
Describe the protocols Joseph Martin used in your cycles at Fertility Center of San Antonio and their degree of success.
This was only a consultation so no strategy at this time
Describe your experience with the nursing staff at Fertility Center of San Antonio.
This was my first consultation with Dr. Martin
Had to asked the nurse to come in twice to explain certain procedures due to I am using gifted embryo. Needed to know what paperwork was needed. Need to know when to schedule for my transfer.
They did not run any test or do a three hour interview. I was a little disappointed on how the nurse was in a rush to see other patients. I explain I paid my money and was not leaving until all my questions with answers. The nurse apologize.
Describe your experience with Fertility Center of San Antonio.
Being a military wife and seen by multiple fertility doctors. My expectations of being a new patient is pretty high because I understand the procedures . The strength of the clinic that everyone is very friendly . The weakness of the clinic is over scheduling patients back to back and not having the time to spend with the patient especially one that has multiple questions.
Describe the costs associated with your care under Joseph Martin at Fertility Center of San Antonio.
It was 300+ for first consultation and also depends on your insurance price for consultation.
[Dr. Joseph Martin] He kept asking if I had any questions to make sure everything I was wondering was answered. He was very nice and had a friendly conversation with my husband...They were warm and understood what I was going through and wanted to help...[protocol] Injectable meds, egg retrieval, ICSI, biopsy, PGA and still waiting for implantation due to coronavirus shutdowns.
[staff of Fertility Center of San Antonio] Everyone is very knowledgeable except when it comes to the military and what Tricare covers. They also are very flexible with your appointments. I needed to come in late due to traffic, there was no problem being seen...[cost] $18,000+...They were warm and understood what I was going through and wanted to help.
How was your experience with Joseph Martin at Fertility Center of San Antonio?
He seems too old for the job but he is very knowledgeable. He kept asking if I had any questions to make sure everything I was wondering was answered. He was very nice and had a friendly conversation with my husband.
What's one piece of advice would you give a prospective patient of Joseph Martin at Fertility Center of San Antonio?
Ask all the questions you want, he is eager to answer them.
During treatment, were you treated like a number or a human with Joseph Martin at Fertility Center of San Antonio?
They were warm and understood what I was going through and wanted to help.
Describe the protocols Joseph Martin used in your cycles at Fertility Center of San Antonio and their degree of success.
Injectable meds, egg retrieval, ICSI, biopsy, PGA and still waiting for implantation due to coronavirus shutdowns.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Abigail)
Loving, understanding
Describe your experience with Fertility Center of San Antonio.
Most staff is warm and welcoming. As for the office staff, one, in the back, was a little rude. Everyone is very knowledgeable except when it comes to the military and what Tricare covers. They also are very flexible with your appointments. I needed to come in late due to traffic, there was no problem being seen.
Describe the costs associated with your care under Joseph Martin at Fertility Center of San Antonio.
$18,000+
Describe Joseph Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
We did ivf with her [Dr. Jaye Adams] and I’m now 12 weeks pregnant at the moment...I loved her she was absolutely the best. Very attentive, kind and helpful. When I had concerns or any type of questions she answered in a way that I could understand. Meaning no long doctor terms she broke everything down for me...Don’t wait any longer make your first step with her.
They [staff at Fertility Center of San Antonio] were all excellent and very attentive...kind and helpful. They treated me like a human not a number. Each and every staff member are very respectful with handling such a sensitive issue of fertility. Very responsive in a timely manner...We did ivf with her [Dr. Jaye Adams] and I’m now 12 weeks pregnant at the moment...I loved her she was absolutely the best. Very attentive, kind and helpful. When I had concerns or any type of questions she answered in a way that I could understand. Meaning no long doctor terms she broke everything down for me...Don’t wait any longer make your first step with her.
How was your experience with Jaye Adams at Fertility Center of San Antonio?
I loved her she was absolutely the best. Very attentive, kind and helpful. When I had concerns or any type of questions she answered in a way that I could understand. Meaning no long doctor terms she broke everything down for me.
What's one piece of advice would you give a prospective patient of Jaye Adams at Fertility Center of San Antonio?
Don’t wait any longer make your first step with her.
During treatment, were you treated like a number or a human with Jaye Adams at Fertility Center of San Antonio?
They were kind and very attentive. Listened to every question and answered very nicely.
Describe the protocols Jaye Adams used in your cycles at Fertility Center of San Antonio and their degree of success.
We did ivf with her and I’m now 12 weeks pregnant at the moment.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
They were all excellent and very attentive.
Describe your experience with Fertility Center of San Antonio.
Very attentive, kind and helpful. They treated me like a human not a number. Each and every staff member are very respectful with handling such a sensitive issue of fertility. Very responsive in a timely manner.
Dr. Martin explained everything so that I was able to understand the process. He was very honest about the possibilities of success...I had a great experience as a patient. This was a new experience for my husband and I and the doctors made us feel very comfortable. During the consultation, Dr. Martin and Dr. Neal were very honest in explaining to us our chances of success with the different options that we had.
The staff [at Fertility Center of San Antonio] works great as a team to make all their patients feel comfortable and welcomed. The environment is very clean and comfortable. I never felt Unwelcomed or like someone was being rude. As a new patient I was treated with respect...Dr. Martin explained everything so that I was able to understand the process. He was very honest about the possibilities of success...I had a great experience as a patient. This was a new experience for my husband and I and the doctors made us feel very comfortable. During the consultation, Dr. Martin and Dr. Neal were very honest in explaining to us our chances of success with the different options that we had.
How was your experience with Joseph Martin at Fertility Center of San Antonio?
I had a great experience as a patient. This was a new experience for my husband and I and the doctors made us feel very comfortable. During the consultation, Dr. Martin and Dr. Neal were very honest in explaining to us our chances of success with the different options that we had.
What's one piece of advice would you give a prospective patient of Joseph Martin at Fertility Center of San Antonio?
Take notes
During treatment, were you treated like a number or a human with Joseph Martin at Fertility Center of San Antonio?
Dr. Martin explained everything so that I was able to understand the process. He was very honest about the possibilities of success
Describe your experience with Fertility Center of San Antonio.
The staff works great as a team to make all their patients feel comfortable and welcomed. The environment is very clean and comfortable. I never felt Unwelcomed or like someone was being rude. As a new patient I was treated with respect