Fertility Centers of Illinois

11 doctors work here

Rated 8.2
Strongly recommend: 65%Neutral: 16%Don't recommend: 19%8.2
65% strongly recommend
456 reviews
Operations
8.6
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.5
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
7.3
7.3
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
3,559
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
11 doctors work here
NPS
7.9
Average Doctor Score
Show 7 more

This clinic has 8 offices

Chicago/River North
900 N. Kingsbury
Chicago, IL 60610
Glenview
2555 Patriot Blvd
Glenview, IL 60026
Highland Park
767 Park Avenue W
Highland Park, IL 60035
Hinsdale
907 N. Elm Street
Hinsdale, IL 60521
Hoffman Estates
2260 W Higgins Rd
Hoffman Estates, IL 60169
Mokena
19065 Hickory Creek Drive Suite 115
Mokena, IL 60448
Vernon Hills
175 E Hawthorn Parkway Suite 102
Vernon Hills, IL 60061
Warrenville
28373 Davis Pkwy
Warrenville, IL 60555
Show 6 more

456 patient reviews

2023, Successful
NPS
9
NPS
9
Age 42
2 IVF
2 Egg Freezing
2 Embryo Freezing
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
3rd of 3 Docs
4 IUI With Other Docs
3 IVF With Other Docs
3 Egg Freezing With Other Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. H-C blew our expectations away. We are now 11 1/2 weeks into our first pregnancy (ever!) and could not be more delighted with the help that Dr. Hirshfeld provided to get us here...The attentiveness to us as unique patients was truly remarkable. We also appreciated the evidence-based approach to our care and the recommendation to try something different, if what we were doing before didn't work.
[Fertility Centers of Illinois] Strengths: Dr. Hirshfeld & team. Dr. Hobieka, too. All of the Ultrasound Techs (Patti is #1) and the phlebotomists at both River North and Warrenville were just the absolute best. Also, Taylor and the reception crew at FCI Warrenville were remarkable as well. Weaknesses: trying to schedule/get through to the River North desk as very trying at times. Also, communication relying almost solely on the Patient Portal (prior to Dr. Hirshfeld's team) was challenging, too.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
We've been patients of Dr. Hirshfeld's for just about a year now, after a long and difficult history of infertility. When we became patients of hers and her team, we were assured that we would be kept in the know and that direction would be personalized to our situation. Dr. H-C blew our expectations away. We are now 11 1/2 weeks into our first pregnancy (ever!) and could not be more delighted with the help that Dr. Hirshfeld provided to get us here!
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Read up about Dr. Hirshfeld-Cytron on the FCI homepage and get to know and understand her a bit better, too. Realizing how much she wanted me to reach my goals really helped ease my mind about being seen as a patient/person and not as a number (which had been my experience at other clinics in the past).
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
There were never unanswered questions, unclear instructions, nor moments that left us scratching our heads. The attentiveness to us as unique patients was truly remarkable. We also appreciated the evidence-based approach to our care and the recommendation to try something different, if what we were doing before didn't work.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Hirshfeld's first egg retrieval with us (in August of 2022), had me taking human growth hormone for the first time. We were informed that this medication can help with egg quality, I believe, and it did. We retrieved (7) eggs (I think) and (2) made it to the PGT testing; (1) to frozen status. In October of 2022, we did another egg retrieval with Dr. Hirshfeld, to similar success. In December of 2022, we did our first frozen embryo transfer, on a medicated cycle (our choice, since we had more control over the scheduling and timeline). It was unsuccessful, so in May of 2023, we did a natural cycle to prepare for our next frozen embryo transfer, which WAS successful.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Lindsey)
This box is not big enough to sing all of Lindsey's praises. I am the biggest fan. Lindsey would call and spend time on the phone with me, answering every little question to the best of her ability or finding out on her end before getting back to me. There was not a single instance that comes to mind where Lindsey left me hanging, confused, or 'in the dark' about what was going on. When I needed meds, Lindsey also helped provide guidance about using a mail order pharmacy. I am so very grateful for her patience and care.
Describe your experience with Fertility Centers of Illinois.
Strengths: Dr. Hirshfeld & team. Dr. Hobieka, too. All of the Ultrasound Techs (Patti is #1) and the phlebotomists at both River North and Warrenville were just the absolute best. Also, Taylor and the reception crew at FCI Warrenville were remarkable as well. Weaknesses: trying to schedule/get through to the River North desk as very trying at times. Also, communication relying almost solely on the Patient Portal (prior to Dr. Hirshfeld's team) was challenging, too.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
Our only issue is an ongoing one with our insurance. No fault of the clinic; the insurance confirmed coverage and is now reneging on that confirmation.
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I am 41 and overweight with only (3) frozen embryos so, based on the stats shared with us, the directive was to transfer one at a time to mitigate the risk of pregnancy complications and to increase the likelihood of a successful pregnancy and live birth.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
Prior to Dr. Hirshfeld's care, we were with another doctor at FCI, whose team sometimes missed calling in and prescribing medications that were time-sensitive. There were a NUMBER of times that we had to scramble to get the necessary meds delivered and/or had to run to pick up emergency supplies that were donated to FCI. That was NOT pleasant. On top of the stress of everything else involved with IVF, procuring meds should not be added to complicate things.
9
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
0
NPS
0
Age 32 - 33
2 IUI
1 IVF
European
Income $500K+
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When we initially met him [Dr. Kaplan] he took the minimal amount of testing we had done to date at face value (labs for me and 1 SA for my husband). He quickly diagnosed our issue as MFI despite every single one of my ultrasounds having notes that stated both of my ovaries met the criteria for PCOS. He made no mention of this and made no adjustments to my protocol...It is clear that Dr. Kaplan is extremely intelligent but he is more of a salesman than he is a physician. In our initial consultation, he raved about how 'easy' our case was and was so bold as to promise it would not take much to get us pregnant. Unfortunately, in doing so he ignored blatant indicators in both my labs and imaging that I had PCOS. I was put on a generic protocol. Even when the protocol failed and we looked for reasons and potential causes he continued to ignore the notes in every single one of my ultrasounds on the condition of my ovaries.
There is a large staff at FCI and you rotate through whoever is on that day. Some are wonderful (Mimi, Caitlin, Jill) and some were just cold and came across as if you were inconveniencing them asking questions about triggers/labs/next steps...When our PGT results came in the lab tech called with the basic report...However, the only person FCI would allow to discuss those results with me was Dr. Kaplan and he did not have an appointment for 3 weeks.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
It is clear that Dr. Kaplan is extremely intelligent but he is more of a salesman than he is a physician. In our initial consultation, he raved about how 'easy' our case was and was so bold as to promise it would not take much to get us pregnant. Unfortunately, in doing so he ignored blatant indicators in both my labs and imaging that I had PCOS. I was put on a generic protocol. Even when the protocol failed and we looked for reasons and potential causes he continued to ignore the notes in every single one of my ultrasounds on the condition of my ovaries.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is not the right physician if the cause of your infertility is still unclear and if you want a protocol that is customized to your unique diagnosis. He does not do much in terms of work up and pushes hard for IVF as the first course of treatment even if underlying issues are still unclear. As a result, the protocol you're initially put on will not be tailored to you. If you feel strongly about using Dr. Kaplan (he is very nice and very warm) I can't stress enough how important it will be to advocate for yourself to do research on testing before starting your protocols. Despite the fact that he agreed with me (wholeheartedly) I had to ask for an ERA with only 1 embryo to transfer, I had to as for PGT testing, I had to ask for ICSI despite my husband's poor morphology. He has a cookie-cutter template and if you want a unique approach you will have to do the research and present it to him.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
As time went on with our treatment it became clear that Dr. Kaplan's drive for a successful outcome was related more so to volume of success vs. % of patients with good outcomes. When we initially met him he took the minimal amount of testing we had done to date at face value (labs for me and 1 SA for my husband). He quickly diagnosed our issue as MFI despite every single one of my ultrasounds having notes that stated both of my ovaries met the criteria for PCOS. He made no mention of this and made no adjustments to my protocol.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
When we came to Dr. Kaplan we believed our issue was MFI (poor morphology, good counts, and motility). We moved directly into two medicated IUIs. I am a hyper responder and got 3 follicles each cycle with just 5mg of Letrozole (he is not a Clomid fan). After both failed we moved to IVF. I did 21 days of birth control, 225 gonalF, and 75 menopur with an antagonist protocol. We did a Lupron trigger because my estrogen climbed very high and my retrieval yielded 40+ eggs. Only 14 were mature, 11 fertilized, 6 embryos and just 1 tested PGT normal. I believe this protocol was far too aggressive for a hyper responder like myself.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
There is a large staff at FCI and you rotate through whoever is on that day. Some are wonderful (Mimi, Caitlin, Jill) and some were just cold and came across as if you were inconveniencing them asking questions about triggers/labs/next steps (Donna in particular). They have a great system for asking questions in the portal and getting a quick response but it was very luck of the draw on how thoroughly your question would be answered. For example, in our first IUI after a monitoring appointment they just emailed me and told me to trigger and call for an IUI on a certain date - that was it. The front desk had no instructions when I called and I had to follow up and ask what the protocol was for the day of (my husband's sample, arrival time, would the Dr be there? - he is not).
Describe your experience with Fertility Centers of Illinois.
It's a massive operation. There are pros and cons to that. Pros: it's easy to get in for a generic appointment (monitoring, imaging, labs), the nurses respond within 30-60 minutes in the portal Cons: because it is so big and because they take on SO many patients it's clear that everyone who works there is stressed - they are rude and short with you off the bat which just adds to the stress of infertility. Billing is a nightmare and it often feels like the right hand isn't talking to the left.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
When our PGT results came in the lab tech called with the basic report. She was unable to go into any detail (egg quality report, sperm quality report) anything that would have alluded to the underlying cause which I understand. However, the only person FCI would allow to discuss those results with me was Dr. Kaplan and he did not have an appointment for 3 weeks. We had to wait, knowing that nearly all of our embryos were not viable, for 3 weeks to learn about what happened and what we could do next. We lost a month in our transfer as a result
0
Doctor
Brian Kaplan
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
0
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 37 - 38
European
Income $50K - $99K
2nd of 2 Docs
5 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Rapisarda is a great physician...we were relieved and impressed by Dr. Rapisarda's communication style. He does not use a "one size fits all" approach. During our first interview he was warm and inquisitive. He wanted to arrive at a clear diagnosis and cause of our secondary infertility...He is very inquisitive and has an investigative approach to diagnosing and treating infertility
The [Fertility Centers of Illinois] clinic is accessible and comfortable. Appointments are easy to schedule through the patient portal. Occasionally you'll be put on hold on the phone to schedule an appointment. We had to transfer a frozen embryo here from another clinic. The embryologist was very cooperative and communicated well with us. One thing which we did not anticipate was seeing other doctors at the clinic for one of the ERA's and for our FET.
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda's demeanor is professional, calm, and warm. He is very inquisitive and has an investigative approach to diagnosing and treating infertility. When he discovered that I had an isthmocele ( a c-section scar defect) he referred me to a surgeon. He let us know our treatment options, including an Endometrial Receptivity Test which assesses the best time to implant an embryo.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Come with a list of questions and he will be happy to answer them.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda is a great physician. After a poor experience with another IVF doctor, we were relieved and impressed by Dr. Rapisarda's communication style. He does not use a "one size fits all" approach. During our first interview he was warm and inquisitive. He wanted to arrive at a clear diagnosis and cause of our secondary infertility. He suspected that I had a ismothecele from my previous c-section, and he was correct.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
He performed a saline ultrasound to diagnosis an isthmocele. He then referred me to a surgeon to determine if an isthmocele repair was necessary or not. He performed an ERA at his office to assess the best day for an embryo transfer. For my FET and ERA, I was put on a protocol of estrogen pills 3x a day and a daily progesterone shot. After it was discovered that there was fluid in my uterus from the estrogen, he changed the protocol so that one of the estrogen pills was taken internally.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jenna)
The nursing staff at FCI is compassionate, organized, and communicative. My nurse went out of town for a week which led to some difficultly with getting blood test results for a day, but other than that everything went very smoothly.
Describe your experience with Fertility Centers of Illinois.
The clinic is accessible and comfortable. Appointments are easy to schedule through the patient portal. Occasionally you'll be put on hold on the phone to schedule an appointment. We had to transfer a frozen embryo here from another clinic. The embryologist was very cooperative and communicated well with us. One thing which we did not anticipate was seeing other doctors at the clinic for one of the ERA's and for our FET. I was very nervous about this but I ended up really liking both the doctors we saw, Dr. Marut and Dr. Sipe. I was impressed about how much Dr. Marut knew about my case. Dr. Sipe had a great bedside manner and performed the FET effortlessly. The one criticism I have for the clinic was that there was some miscommunication about the grade of my embryo, which had been fertilized at my previous clinic.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
We're still waiting for our final bill. Our insurance paid for the first ERA.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
There was some miscommunication about the grade of my embryo, which was fertilized and frozen at another clinic. My previous clinic used a previous grading system. This miscommunication caused a lot of anxiety since they gave me the impression that my embryo was poor quality. After speaking to my nurse, this miscommunication was cleared up. Another miscommunication happened when my nurse was out of town. I had blood drawn several times at a hospital outside of Chicago. The hospital faxed the results but the results were lost twice. I also did not receive my results or a phone call until the next day.
10
Doctor
John Rapisarda
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 42 - 43
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
East Asian
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kaplan is a true expert in his field. He is honest and warm but will not tell you a story just to tell a story. He understands your heart's desire to have a child and knew that I wanted to give it my all during this journey. He also respected my religious outlook and faith, and he seems to appreciate all faiths...but he emphasized that he does only take patients to increase his numbers.
[Fertility Centers of Illinois is] Well organized and efficient. Scheduling coordinator responds quickly. Everyone communicates together and works as a team. The ultrasound nurses are patient, compassionate, thorough and informative. Ilynne and the team coordinated PGS testing with the genetic lab so smoothly and seamlessly. The embryologist Anna played a large role and was always so compassionate, thorough, responsive and timely.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
I understand that I'm not the ideal patient. I have had 2 natural pregnancies and losses and advanced maternal age with diminished ovarian reserves. However, Dr. Kaplan remained positive for me and optimistic during my cycles. But also remained very honest. I appreciate the fact that Dr. Kaplan performs all his own retrievals and transfers with his team of embryologists in Highland Park. So the retrieval and transfer dates are set each month. So you can plan your life around those set dates. Dr. Kaplan is also creative in his treatments. He changed the protocol for my 2nd cycle to improve my #'s. He is creative and adjusts the medications depending on my response. Prior to my 2nd cycle, my blood tests showed that I was not ready to proceed with stimulation. I expressed that I was disappointed but he told me to return in a couple days to test again. My numbers improved slightly and he allowed me to proceed with IVF. I really appreciated that he just didn't cancel me and have me wait another month but was understanding and compassionate to give me a 2nd chance.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
You won't be able to see Dr. Kaplan often or hear from him directly, but you can trust his IVF coordination nurse Ilynne. Trust that he is reviewing your labwork and providing the best treatment even if you don't hear from him. If you have questions and need answers, be persistent with the nurses and they will communicate with Dr. Kaplan for you.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is a true expert in his field. He is honest and warm but will not tell you a story just to tell a story. He understands your heart's desire to have a child and knew that I wanted to give it my all during this journey. He also respected my religious outlook and faith, and he seems to appreciate all faiths. He does not focus on the statistics at his clinic because he genuinely wants to help couples become parents. We were nervous that the clinic would reject us due to our age, but he emphasized that he does only take patients to increase his numbers. We appreciate and have faith in his mission to help us. He is creative in his protocols for IVF stimulation and will adjust depending on your response. That shows me that he is personalizing his treatment for each patient hoping for the best outcome.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
1st cycle: Priming: Endometrin 3 times a day for 4 weeks prior to stimulation. Estrace pill once a day. Stimulation: 1) Follistim 450. 2) Menopur 150. 3) Microdose Leuprolide. 4) HCG. 5) Ovidrel trigger shot Retrieval: 10 eggs, 6 fertilized, 2 blastocyst sent for PGS testing. Both embryos returned as aneuploid. 2nd cycle: Priming: Endometrin 3 times a day and Estrace pill 1 times a day. Stimulation: Clomid for 12 days during stimulation. 1) Follistim 450. 2) Menopur 150. 3) HCG 4) Ganirelix 5) Ovidrel trigger shot Retrieval: 6 eggs. 3 fertilized. 3 blastocysts sent for PGS testing. All 3 returned as aneuploid. Awaiting to commence 3rd cycle. I also took the following OTC supplements: Prenatal Coq10 Ovasitol Probiotic Omega Fish Oil Vitamin D Magnesium/Calcium Melatonin Acupuncture and Yoga
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ilynne McGovern)
Ilynne is sharp, smart, organized, attentive and the absolute best person to coordinate and manage your IVF journey. She has her team working efficiently. She always takes the time to call you and discuss with you when it is important. Several times I can tell she was talking to me from outside the clinic. That's how caring and attentive she is. She also responds by email and text which is so reassuring. She is a true expert in her field and is the perfect combination of business and medicine. I can tell that Dr. Kaplan and Ilynne are a phenomenal team together. The ultrasound nurses are also all rooting for you and that makes the journey a little better.
Describe your experience with Fertility Centers of Illinois.
Well organized and efficient. Scheduling coordinator responds quickly. Everyone communicates together and works as a team. The ultrasound nurses are patient, compassionate, thorough and informative. Ilynne and the team coordinated PGS testing with the genetic lab so smoothly and seamlessly. The embryologist Anna played a large role and was always so compassionate, thorough, responsive and timely. Their lab, aParentIVF lab (for embryo freezing, biopsy and sperm freezing) also worked efficiently and very responsive and helpful. They even helped to negotiate with the genetic lab. Only negative was that 2 of the phlebotomists talked down to me because I was wearing a mask during the covid pandemic and I had to explain to them that it was a layer of protection for both of us, just like how they're wearing gloves. (before the clinic required masks) Kind of funny how they were condescending and asked "what's with the mask" as a medical professional.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
For each cycle not covered by Insurance: Biopsy of embryo for genetic testing $2600, Freezing $1200, Thawing $200. Genetic Lab testing $2500. HCG Shots $700-800 Insurance Out of Pocket: $3k each year. 4 cycles retrievals covered by insurance. Vitamins/Acupuncture/Yoga out of pocket. $2k
10
Doctor
Brian Kaplan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
5
NPS
6
Age 34
2 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
If you are looking for a no-nonsense, fact based experience that gets results and don't need someone who is warm and fuzzy to deliver the good and bad news, Dr. Hirshfeld is a good option...I had diminished ovarian reserve and my husband had some motility issues. Dr. Hirshfeld prescribed some vitamins including Vitamin D and CoQ10 for each of us...I believe that Dr. Hirshfeld is well informed and I trusted her care. I wouldn't characterize her as a "warm" person, but rather she is straight to the point which for me was totally fine. I appreciated her direct answers, but I could see how some other women might need a warmer experience especially during such a trying moment in their lives.
She [nurse at Fertility Center of Illinois] spent as much time on the phone as I needed explaining in fine detail all of the next steps so that I could prepare my schedule and make sure we did everything correctly...The office has some issues. They felt unorganized and honestly is the reason I'm taking the time to write this review...we had a few issues with getting appointments set via the scheduler (Frank?) and also had an issue getting our final documents transferred to our midwives office when the time came.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I believe that Dr. Hirshfeld is well informed and I trusted her care. I wouldn't characterize her as a "warm" person, but rather she is straight to the point which for me was totally fine. I appreciated her direct answers, but I could see how some other women might need a warmer experience especially during such a trying moment in their lives.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
If you are looking for a no-nonsense, fact based experience that gets results and don't need someone who is warm and fuzzy to deliver the good and bad news, Dr. Hirshfeld is a good option.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
There is a slight "cattle being ushered through the field" feeling here. When we first came to FCI, I decided I didn't want to overwhelm myself with information from the internet and came to our first meeting(s) with no questions and an open mind. After some time, we felt like we were only being given the amount of information we needed at the moment, and after consulting with some other friends who had been through this process, we decided that we needed to be more pushy and advocate for ourselves harder. That resulted in a well planned out off-scheduled meeting with the doctor that was actually very helpful.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I had diminished ovarian reserve and my husband had some motility issues. Dr. Hirshfeld prescribed some vitamins including Vitamin D and CoQ10 for each of us. I was prescribed Letrozole for 5 days, then after an ultrasound confirming I had a viable follicle I used the Ovidrel trigger shot and then took Prometrium every evening following. We had one unsuccessful IUI, but we got pregnant on the second try. I used Prometrium every evening until I was 9 weeks. I am now 16 weeks pregnant.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Christina)
I was very happy to be under Christina's care. Our first week we were with someone named Marny who was not very organized and was not a good communicator. When Christina took over we were relieved. She spent as much time on the phone as I needed explaining in fine detail all of the next steps so that I could prepare my schedule and make sure we did everything correctly.
Describe your experience with Fertility Centers of Illinois.
This clinic seems somewhat unorganized. My nurse was really helpful in moving things along, but we had a few issues with getting appointments set via the scheduler (Frank?) and also had an issue getting our final documents transferred to our midwives office when the time came.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
My insurance is pretty good so much of my costs were covered. I think I only paid for the ultrasounds and the prescriptions. All in all, with two rounds of IUI I think we spent around $500. After the first unsuccessful IUI I did more research on IVF and that would have been considerably more, in the range of $5K-$8K, due mostly to the prescription drugs.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
The office has some issues. They felt unorganized and honestly is the reason I'm taking the time to write this review.
5
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unknown Success
NPS
6
NPS
8
Age 40 - 43
1 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
LGBTQ+
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
There were times I felt like she [ Dr. Hirshfeld-Cytron] was more interested in my partner's fertility chances than my own because my chances of going through a successful egg retrieval were low... However, at a recent appoint in the last 6 months, I felt like she started to "click" with us a bit better and really understood that my wife and I are both going through the fertility treatments as patients who might both conceive and not just a carrier and supporter. We have been seeing Dr. H for nearly 3 years and will stick with her through the remaining pursuit to have a baby.
nursing staff [at Fertility Centers of Illinois] were attentive, responsive and knowledgeable. I felt confident in the information they were providing and knew I would always get a response if I emailed a question... is run very efficiently - this is both a strength and a weakness. The strength part of this is you can get the appointments you need to proceed with your treatments, while also working and living your life. The weakness is that this can sometimes feel like you are just a number they call to perform another procedure. There are also times when things are running behind (30 mins+) and there is no apology/explanation,
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Perhaps my opinion is schewed by the fact that both my wife and have each worked with Dr. Hirshfeld to try to get pregnant, and we have not yet gotten a healthy embryo to implant, but I often felt like I was a lower priority than my wife because my probability of producing healthy eggs was lower. This would manifest in time spent focused on my options during a consultation and how quickly she recommended moving on to only my wife attempting egg retrieval. However, at a recent appoint in the last 6 months, I felt like she started to "click" with us a bit better and really understood that my wife and I are both going through the fertility treatments as patients who might both conceive and not just a carrier and supporter. We have been seeing Dr. H for nearly 3 years and will stick with her through the remaining pursuit to have a baby. Despite some of the concerns I had about her interest in my fertility options (as opposed to my wife's), I trust her judgement and appreciate her compassionate approach to the ups and downs of the last couple of years. She also always took the time to explain the processes in great detail, in terms we could understand, was honest about the percentages of success for most procedures and took the time to answer questions.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Make sure she understands your family dynamic and that you ask questions if you feel unsure that all options have been explored or offered.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
There were times I felt like she was more interested in my partner's fertility chances than my own because my chances of going through a successful egg retrieval were low.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I started an egg retrieval cycle following standard diagnostic tests and consultation. IUI was not an option because of a blocked tube. My bloodwork and ultrasounds revealed that my estrogen levels were very low and only 1 follicle per ovary reacted to the drugs. Per this info, Dr. H said we could not go through with the egg retrieval. We are now working to use an egg donor, and I have completed a new round of ultrasounds and bloodwork to prep for this process. I am now on birth control pills to regulate my cycle while determine the egg donor and associated paperwork.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni)
Marni and Dr. H's nursing staff were attentive, responsive and knowledgeable. I felt confident in the information they were providing and knew I would always get a response if I emailed a question.
Describe your experience with Fertility Centers of Illinois.
FCI is run very efficiently - this is both a strength and a weakness. The strength part of this is you can get the appointments you need to proceed with your treatments, while also working and living your life. The weakness is that this can sometimes feel like you are just a number they call to perform another procedure. There are also times when things are running behind (30 mins+) and there is no apology/explanation, or even acknowledgement that they are running behind. Efficient, but not always personal. However, when you need to go for an ultrasound and blood work each morning of a week, and you can get the appointment you need before work and are in and out in 30 minutes, generally you can count on FCI to make it happen. I also find that the nurses and office staff to do acknowledge any person accompanying a patient for treatment. In my case, my wife would be with me for many appointments (or I would go with my wife for appointments), and as the nurse or office staff would call your name to go to the procedure - they would never acknowledge or greet the non-patient. I find this odd, since in many, if not most scenarios, the non-patient is likely a partner or spouse, who feel every bit as much patient as the actual patient through this process.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
We are lucky that we have insurance that covers some of the costs associated with fertility, but only to a point and for so many attempts. I feel that the cost most glaring was tied to the storage of sperm and/or embryos. That was a significant cost for us during this process and it is not covered by insurance. This is especially difficult to get a large bill like that following an egg retrieval that results in abnormal embryos that need to be destroyed (or used in research). Long-term storage of embryos or sperm seems reasonable, but short-term storage while viability is determined seems unfair.
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
No comments as it is not relevant to my treatment to date.
6
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
8
NPS
1
Age 34 - 35
Only Doc Seen
Neutral
Doesn't Recommend
Successful
I enjoyed meeting with Dr. Rapisarda. He was thorough and answered all of my questions. I don't know if this is typical, but unless you have a consult, it's as if you have no access to the Doctor. That I do not like. Unlike other healthcare providers, there's no option to message the Doctor via the portal. I don't like that I have to schedule a separate consultation if I have a question for the doctor...after my second consult I never spoke to Dr. Rapisarda, everything was through the nurses and clinic staff.
Working with FCI has only elevated my stress levels. It is a very poorly run clinic when it comes to customer service. The patient portal is a nightmare to use. I thought having multiple locations would be helpful, but it has not helped me at all. It's very disjointed, so even if it all functions under one umbrella organization, you have to deal with each location separately...you have one nurse that's assigned to you. I did not like working with the nurse I was assigned during my first round
How was your experience with John Rapisarda at Fertility Centers of Illinois?
I enjoyed meeting with Dr. Rapisarda. He was thorough and answered all of my questions. I don't know if this is typical, but unless you have a consult, it's as if you have no access to the Doctor. That I do not like. Unlike other healthcare providers, there's no option to message the Doctor via the portal. I don't like that I have to schedule a separate consultation if I have a question for the doctor. Again, I'm not sure if this is the standard procedure for fertility clinics, but it's a challenging set up.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Again, my frustrations aren't with Dr. Rapisarda, however expect to have little to no interaction with him.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
My frustration with Fertility Centers of Illinois is not specifically with Dr. Rapisarda. I've met him on a couple of occasions and enjoyed working with him. My frustrations about with how the practice is managed (or not). I am not sure if Dr. Rapisarda has oversight or knowledge into how the practice is run, so I don't want to place blame on him. That said, it very much operates like a mill. Grab a number and stand in line.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
My first round of egg freezing didn't produce a lot of eggs. They wanted to do a more aggressive approach for round two, but after my second consult I never spoke to Dr. Rapisarda, everything was through the nurses and clinic staff.
Describe your experience with your nurse at Fertility Centers of Illinois.
From my experience, a nurse is assigned to work with one doctor. This means that you have one nurse that's assigned to you. I did not like working with the nurse I was assigned during my first round. I thought she was rude and lacked compassion. I understand she does this daily, but I had never gone through it and found it overwhelming and challenging. She expressed no sympathy. It was so frustrating that I asked to speak with someone to be assigned a different nurse for my second round. I should have asked to speak with them another time, but they asked that I speak with the office manager the day of my retrieval. So, immediately after my procedure, I met with the office manager to share my concerns. It felt like she didn't care. For my second round I was assigned another nurse, who I did enjoy working with. She was kind, listened to and answered my questions and was relatively accessible. A few days prior to my retrieval she called me to tell me it was her last day. So then I was back with the nurse I didn't particularly like. For round three, I figured I knew what to expect more or less, so it wasn't worth asking for a different nurse again. I'm sure the clinic is extra busy this time of year since patients are trying to get in before the end of the year, but that has made scheduling a disaster. In my previous two rounds, I've gotten an email with a notification on med update as well as a phone call in case I have questions. This time around I've only received an email, so it's virtually impossible to ask questions.
Describe your experience with Fertility Centers of Illinois.
I went with FCI and Dr. Rapisarda because they have good results. That said, I'd urge a new patient to explore other options. This is a stressful time period and it's important for your success to try to minimize any stressors. Working with FCI has only elevated my stress levels. It is a very poorly run clinic when it comes to customer service. The patient portal is a nightmare to use. I thought having multiple locations would be helpful, but it has not helped me at all. It's very disjointed, so even if it all functions under one umbrella organization, you have to deal with each location separately. The Glenview location does not pick up their phone. Of my last 6-8 attempts, they've picked up once. The River North location pretty much always picks up, but they say they don't normally schedule for other locations. If that's the case, I'm not sure how you're supposed to schedule anything at Glenview. You now have the ability to reach out via the portal for scheduling (I think this is new, but it's not a useful function. You can't actually pick a time, you just message someone and wait for a response.) It does not seem like they have the ability to (or perhaps just don't know how) to re-direct a message. For instance, I messaged "scheduling" about trying to set up an appointment in Glenview. They said they didn't have availability and to try River North. So I asked what time River North was available. The response was that I was messaging the Glenview office, so they didn't know and I needed to call River North. So I did. They told me they didn't have any appointments before 10:30am. Unfortunately that didn't work for me. I asked what they recommended doing and they said I needed to speak with my nurse. They transferred me to the nurse, who has today off and never works the day I called. Her voicemail explicitly says no one else can check her VM, so to send a message on the portal. I called back again and asked to speak with a nurse who's covering for her. They transferred me to someone who works in finance. I called back a third time and was transferred to another nurse's voicemail. I left a message and then had to send a message via the portal. I still haven't received a helpful response. Every interaction (this is not an exaggeration) is similar to this. I went in for a monitoring appointment on a Saturday. I got a call (a call for once!) from my nurse with next steps. She told me the office was closed, but that she would tell the front desk to call me to set up an appointment for Monday. They called me Sunday morning at 5:49am. This wasn't an automated call. A real person thought that 5:49am on a Sunday was a good time to call a patient. Fortunately, I slept through the call. Unfortunately, they don't answer their phones on Sunday so I was unable to schedule something. I went back to the portal. I requested a time and location. They replied asking if 15 minutes later was ok. I confirmed. No response. So when I woke up on Monday I had to keep calling until someone picked up. My appointment had never been booked. Fortunately, the slot was still open. Now let's talk about financials. This is not unique to FCI and it's common in healthcare in the US, but I walked in thinking I'd be able to get some clarification on how much this would cost me. Nope. I ended up signing the paper work each time, hoping for the best. Each time they have been unable to tell me how much the procedure and medicine will cost. They give huge ranges, so it's been a gamble each time. You're not able to start a cycle until you have sign off from the financial department. Good luck contacting them! I tried email, phone and portal. I never got a response. My nurse then asked me if I had heard from my finance officer since I didn't have financial approval yet. (It seems a bit odd that this isn't something she could have handled on the backend.) And to answer her question, no, I had not heard from them. I'd filled out the required paperwork as soon as it was available and it appears that the finance office did not process it. Why the nurse was asking me about it is beyond me. Please note that the clinic is closed for the Christmas holidays and closes most of their offices on other holidays, with only River North open (same for weekends.) So, if you live in a suburban location and go to an office there, be prepared to go downtown on weekends and holidays. Additionally, since they are closed for the Christmas holiday, it means they will not start a new cycle after roughly December 10. As a patient that means you could miss out on a cycle in the same calendar year because they are closed. Considering you have no control over when your body is ready for this, I would investigate if other clinics close for the holidays if you ever plan on doing more than one round or if you have to make sure your cycle occurs in a certain calendar year. For the positives, the vast majority of ultrasound techs and phlebotomists are absolutely LOVELY! They are kind, helpful individuals that I genuinely enjoyed seeing (and you get to see them often!)
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
There are different buckets of costs. First, there's a cost for your consult(s). Then you have a cost for monitoring appointments. (Note, if you don't get a period you'll need to go in more often for them to know when your cycle is occurring.) Then you have medication costs. Then procedural costs. Then freezing costs.
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
NA
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
Trying to get my medication this time around was a disaster. I was ready to start and contacted the nurse on Monday. She did not send in the medication orders until Friday and to the wrong pharmacy. Thank goodness the right pharmacy was able to turn it around quickly. It is confusing and frustrating that they tell you you need the medication to start, but then they don't order it, effectively prohibiting you from beginning.
8
Doctor
John Rapisarda
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
1
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 37
1 IVF
Poor Egg Quality
European
Income $200K - $499K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hirshfeld-Cytron was 1) willing to try a different / more aggressive protocol, 2) was willing to meet with me as many times as I needed to discuss my progress and answer my insane questions, and 3) was attentive to how I was progressing, having me come in more often for bloodwork and ultrasounds as needed (sometimes multiple days in a row) and adjusted my doses as needed...She tailored my protocol as necessary.
Because this clinic [Fertility Centers of Illinois] does everything in house they are flexible with the timing of your protocol and retrieval, which means no birth control to manipulate cycle timing. They deal with a large volume of patients so you'll see different techs and nurses, that's not necessarily a bad thing because you don't have to wait for your designated nurse to receive information...Overall, I was happy with the care of the entire FCI team, they all work together.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I came to Dr. Hirshfeld-Cytron after a terrible experience with another doctor that resulted in no viable embryos and a poor bedside manner. Dr. Hirshfeld-Cytron was 1) willing to try a different / more aggressive protocol, 2) was willing to meet with me as many times as I needed to discuss my progress and answer my insane questions, and 3) was attentive to how I was progressing, having me come in more often for bloodwork and ultrasounds as needed (sometimes multiple days in a row) and adjusted my doses as needed. I think that in our video conferences she could come off distracted as she is typing at the same time, but I think she's being diligent / organized in writing notes. I would say that she was realistic in her communication with me, IVF isn't a guarantee, but was willing to be creative. Overall, I was happy with the care of the entire FCI team, they all work together.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I would say that she can come off as distracted but really she's very attentive and is writing copious notes. She's willing to monitor on a daily basis if needed and adjust as necessary, I'd say that's not typical for most IVF Doctors. She's willing to share information, just ask for an appointment, this is a very busy clinic. She'll be creative if warranted, my first round of IVF yielded no embryos so she treated me like "one of her over 40 patients" versus my actual age of mid/late 30s. She tailored my protocol as necessary.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
FCI is a private clinic and the Doctors there are all partners. Dr. Hirshfeld-Cytron handled my protocol and was the Doctor that I had all zoom meetings with. Most ultrasound and bloodwork was with various nurses and techs, my egg retrieval and transfer were with different doctors as they rotate. That said, the clinic is really set up to be efficient and everyone was very kind. I could see how some people could feel like a number, but I really didn't. If I needed to speak with my Doctor I could could set up an appointment. I knew all protocol was dictated by Dr. Hirshfeld-Cytron so I felt very comfortable.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
10 days of stims Lupron 20 units daily for 10 days (started 2 days prior to the rest of medication) Clomiphene 100 mg for 5 days Gonal F 300 IU (ramped up and down based on US and Bloodwork) Menopur 150 IU Omnitrope 0.3ML
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Lindsey V)
Overall I thought they were wonderful and always treated me kindly. They were definitely told not to share too much information during ultrasounds but sometimes I could get a chatty US tech. There was a mix up with my desire to have all female teams for my egg retrieval and transfer, I wasn't asked my preference up front as things were scheduled, I had a full two days where I was totally devastated but had a call with Dr. Hirshfeld-Cytron and they were able to figure it out for me. But overall, I was very happy.
Describe your experience with Fertility Centers of Illinois.
Because this clinic does everything in house they are flexible with the timing of your protocol and retrieval, which means no birth control to manipulate cycle timing. They deal with a large volume of patients so you'll see different techs and nurses, that's not necessarily a bad thing because you don't have to wait for your designated nurse to receive information.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
It was communicated up front based on our insurance. When checking in online for appointments, I would advise patients not to immediately pay costs other than the copay through that portal because it's sometimes wrong. Ask for the detailed invoice before paying.
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Single fresh transfer given my poor first round results. She thought a fresh transfer the most likely to yield good results.
10
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 38 - 39
3 IUI
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr HC is a direct communicator and even though her style is not effusive, I always felt respected and like she had my best interests in mind...Really knowledgeable, patient and clear. Very good at setting expectations and walking us through the data. Data coupled with personal preference and needs guided all treatment decisions. I never felt like any question was annoying.
[Fertility Centers of Illinois] Strengths: very efficient and organized, easy to get in at preferred time for monitoring, accessible nurses, clear Treatment plans...The imaging staff is incredible...Weaknesses: I am disabled and the Glenview clinic was not versed in accessibility laws. We had to advocate hard let than we should have to get basic access needs met.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Really knowledgeable, patient and clear. Very good at setting expectations and walking us through the data. Data coupled with personal preference and needs guided all treatment decisions. I never felt like any question was annoying.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She is not effusive but she cares deeply. She is super smart and knows statistics by heart. She is experienced and trustworthy
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr HC is a direct communicator and even though her style is not effusive, I always felt respected and like she had my best interests in mind
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
IUI w clomid, follistim and ovidrel x 3 Now prepping for IVF w frozen transfer/ natural cycle. Priming w estrogen patches and next cycle will be stimulating meds and retrieval
Describe your experience with Fertility Centers of Illinois.
Strengths: very efficient and organized, easy to get in at preferred time for monitoring, accessible nurses, clear Treatment plans and in the midst of a busy fertility center, i feel like a person. The imaging staff is incredible and warm and my doctor and her nurses and MA are fantastic Weaknesses: I am disabled and the Glenview clinic was not versed in accessibility laws. We had to advocate hard let than we should have to get basic access needs met. Phlebotomists could use some sensitivity training (I.e. don’t tell patients that it’s stress that’s interfering with conception. One phlebotomist at the RN location said that patients who destress by going on vacation often get pregnant spontaneously!) as a person in a same sex couple, this was tough to hear.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
Insurance covered most of our treatment minus 15% coninsurance
10
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2022, Successful
NPS
10
NPS
10
Age 37 - 43
2 IVF
2 Egg Freezing
PCOS
European
Income $200K - $499K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
For my husband and me, Dr. Hirshfeld was the ideal blend of science-backed guidance and empathy for the patient. I never felt like "just a number" with her...Dr. Hirshfeld went out of her way to call me and hold space for me and any questions that I had. This meant so much...I always felt like I was in very good hands with her. She also was open to offering alternative treatments suggestions to assist / enhance the IVF process -- such as Chinese acupuncture. She is highly respected as a fertility doctor in Chicago for her knowledge and expertise -- I trust her and highly recommend her to friends who are looking for pursue fertility treatments...She gave us the facts of single versus multiple, and there was very little "steering" as to what she would recommend until I asked her point-blank
The things that went "wrong" with FCI had to do with the Financial Team. They were so disorganized and terrible with follow-up. My husband and I had to constantly email / call them to verify things -- not to mention FIX mistakes. The same empathy and organization that I experienced on the medical side did not translate to the administrative side...I always had lovely interactions with my doctor (Dr. Hirshfeld), her nursing team, the ultrasound techs, and those who administered labs
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She is the ideal balance of science-backed guidance + empathy. I always felt like I was in very good hands with her. She also was open to offering alternative treatments suggestions to assist / enhance the IVF process -- such as Chinese acupuncture. She is highly respected as a fertility doctor in Chicago for her knowledge and expertise -- I trust her and highly recommend her to friends who are looking for pursue fertility treatments.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Stay open, come with questions, know that you're in great hands with her. <3
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
For my husband and me, Dr. Hirshfeld was the ideal blend of science-backed guidance and empathy for the patient. I never felt like "just a number" with her, nor with her nursing team. Even when we had a few unanticipated hiccups with our journey, Dr. Hirshfeld went out of her way to call me and hold space for me and any questions that I had. This meant so much. The doctors and nurses at FCI are overwhelmed with caseload, so I took this very much to heart with all of my interactions while undergoing treatment. While IVF and the fertility journey was an understandably emotional time for ME, I also held empathy for those handling my care and did my best to keep a positive attitude and surround myself with support.
Describe your experience with Fertility Centers of Illinois.
I feel like almost every fertility clinic is subject to reviews that will say "I felt like a number." FCI certainly has its share of those reviews. However, I never felt this way. I always had lovely interactions with my doctor (Dr. Hirshfeld), her nursing team, the ultrasound techs, and those who administered labs. My only major grievance was with the FCI financial team -- they were so disorganized and not helpful unless pressed. There seems to be a big disconnect in quality in medical care (excellent!) vs. the administrative team (poor) at FCI, something that I communicated to my doctor.
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
She gave us the facts of single versus multiple, and there was very little "steering" as to what she would recommend until I asked her point-blank. Given my age and the increased risk for miscarriage and complications, my husband and I opted to move forward with a single embryo transfer.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
Describe the specific things that went wrong at Fertility Centers of Illinois.
The things that went "wrong" with FCI had to do with the Financial Team. They were so disorganized and terrible with follow-up. My husband and I had to constantly email / call them to verify things -- not to mention FIX mistakes. The same empathy and organization that I experienced on the medical side did not translate to the administrative side.
10
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2020 - 2022, Successful
NPS
9
NPS
10
Age 31 - 33
1 IVF
Male Factor
PCOS
European
Ashkenazi Jewish
Income $200K - $499K
Lawyer
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Kaplan is very straight forward but also still has a decent bedside manner. At the same time, I feel like he didn’t just tell us what we wanted to hear. He recommend IVF right away which was refreshing after going through 4 IUIs at a former clinic. I later learned that the chances of success for this with our issues were very low so I appreciated being advised to go directly to IVF. We froze multiple embryos from one egg retrieval and I now have 2 daughters after 2 transfers.
It’s [Fertility Centers of Illinois] a big clinic so it can be easy to feel lost. As long as you stay on top of everything and advocate for yourself, you shouldn’t have any problems. But don’t expect everything to work out on its own. You have keep an eye on it, especially insurance and benefits...Dr. Kaplan is very straight forward but also still has a decent bedside manner. At the same time, I feel like he didn’t just tell us what we wanted to hear.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is very straight forward but also still has a decent bedside manner. At the same time, I feel like he didn’t just tell us what we wanted to hear. He recommend IVF right away which was refreshing after going through 4 IUIs at a former clinic. I later learned that the chances of success for this with our issues were very low so I appreciated being advised to go directly to IVF. We froze multiple embryos from one egg retrieval and I now have 2 daughters after 2 transfers.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Expect to receive honest feedback about your circumstances and be prepared to try a course of treatment you might not have anticipated.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
I felt like Dr. Kaplan was sensitive to the fact we already had a bad experience with a different clinic and did not want to make any false promises or waste our time. He recommended the treatment he knew would work best. I always felt comfortable and well taken care of by Dr. Kaplan and his staff.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I have PCOS and my husband has slight MFI so we went straight to IVF. I retrieved 55 eggs, 46 were mature, 31 fertilized and we froze 21 embryos. We did two frozen transfers and both were successful.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
I found the nursing staff to be warm, kind and very responsive.
Describe your experience with Fertility Centers of Illinois.
It’s a big clinic so it can be easy to feel lost. As long as you stay on top of everything and advocate for yourself, you shouldn’t have any problems. But don’t expect everything to work out on its own. You have keep an eye on it, especially insurance and benefits.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Most of the cost was covered by my insurance.
9
Doctor
Brian Kaplan
NPS
Humanity
5 of 5
Communication
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
0
NPS
3
Age 38
2 IUI
2 IVF
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
1st of 2 Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Hirshfeld is not warm and fuzzy and that's completely okay with me, I don't need that. But what I don't need is someone with horrible bedside manner. She was not empathetic to my/ my husband's concerns, questions, and situation...constantly felt like we were bothering her with simple questions and tried to stay on her good side after being scolded by her
Nice people [at Fertility Centers of Illinois] but perhaps understaffed. It is up to you to know everything that is going on (even as an IVF newbie) bc nobody is holding your hand through this. Everyone who works here is just focused on their single task in front of them and cannot guide you through any answers. You have to do your own due diligence and proactively be ready to question and know everything each step of the way. This includes billing, etc.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld is not warm and fuzzy and that's completely okay with me, I don't need that. But what I don't need is someone with horrible bedside manner. She was not empathetic to my/ my husband's concerns, questions, and situation. Maybe she favors patients who seem to be in a favorable age range (from the reviews I'm seeing) and simply feels annoyed with those patients who don't yield good results for her. My husband and I constantly felt like we were bothering her with simple questions and tried to stay on her good side after being scolded by her. When calmly expressing a bit of frustration about admin fails, without hearing us out, she actually said, "If this is too much for you, we can stop this right now and you can come back when you're ready." We were shocked wondering where this unprofessional outburst came from considering she had encouraged us to let us know if we ever had any concerns. This is literally the only thing we ever mentioned to her bc it had gotten so frustrating. She spoke to us like we are her children, threatening to take away her IVF services. This was only the tip of the iceberg. Even after this, we proceeded on with a few more cycles with her until I decided finally to pull the plug and switch to a different clinic altogether, knowing if you switch doctors at the same clinic, they all talk and it's just awkward.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She might be better for you if you're someone who has been through IVF a few rounds already and know what the expect and advocate for certain procedures. She is not a doctor who thinks outside of the box or adjusts protocol based on learnings from the last cycle. So you're just sending money down the drain repeating the same cycle or sometimes having to cancel them. During the middle of my second stim cycle for IVF, the nurse told me that we may have to cancel this cycle and I asked why. She said bc my follicles weren't getting big enough. As a last ditch effort, I did some online research to find out that other women have proactive conversations with their doctor to plan for an IUI in the off chance of these circumstances. So at the 11th hour, I asked if this could be done with us so as not to waste those 2-3 follicles that were of the right size. My request was granted though yielded negative. This was infuriating to say the least. Even if she felt there was low chance for success, I want a doctor who has that conversation with me. Then we went into another Egg Retrieval (with the same protocol) and got no eggs. No change to meds. In our follow up consult, she then suggested we look at donor eggs. At this point, I was beyond frustrated with her lack of creativity, general passivity and bad behavior. "For some patients, it's like a 50 meter dash, they get pregnant right away. And for others, it's a long haul." she said. I think honestly she just didn't want to deal with long haulers. With hesitation (due to my ticking DOR), I took the plunge and switched clinics and to a doctor who took me on more thoughtfully. She had me on different medications (each cycle, learning from the prior one), and developed a plan for me to bank 3 PGT-A tested embryos in trying for 1 baby before transferring again. She strongly recommended the comprehensive Mock cycle whereas Hirshfeld didn't advise me either way on this decision. This new doctor got me pregnant in less time that it took Hirshfeld to scold me and prematurely suggest donor eggs.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Getting routine bloodwork at the clinic definitely felt like you were cattle herded in and out of the phlebotomist room. This I guess is unavoidable per the size of the fertility clinic/location. Constant communication errors and phone tags made the experience that much more frustrating.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
They are doing their best with the sheer amount of patients I'm sure but it was very frustrating to constantly repeat myself, send over faxes and files repeatedly, and have to do extra work on my part to be proactive so I don't continue wasting my time running around for files or medications at the last minute.
Describe your experience with Fertility Centers of Illinois.
Nice people but perhaps understaffed. It is up to you to know everything that is going on (even as an IVF newbie) bc nobody is holding your hand through this. Everyone who works here is just focused on their single task in front of them and cannot guide you through any answers. You have to do your own due diligence and proactively be ready to question and know everything each step of the way. This includes billing, etc.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Failed to convey critical information
0
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
2 of 5
3
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 36 - 37
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $500K+
Nurse or HC Services
2nd of 2 Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Alvarez] was honest with me and giving me realistic expectations, but at the same time gave me hope that he could successfully get us our own genetically normal embryos (which he did). Another strength is his communication. He personally would call me with updates on certain important parts of each process...
Rebecca was my nurse [at Fertility Centers of Illinois] through most of time with Dr. Alvarez's office. She ensured that I got all of my prescription medications ordered in a timely manner... The biggest issue was trying to schedule appointments... sometimes you could get through to the front desk and sometimes you couldn't...
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez's strengths include being honest yet empathetic to his patients. He was my second opinion after failing 3 rounds of IVF with my first RE. I appreciated that he stated that he would do everything in his power to get us a baby using our own embryo but also stated that I realistically needed to consider using donor eggs too if things don't work out. He made that statement after knowing my history of DOR and poor egg quality (among other issues). I know a lot of women who do not appreciate donor eggs being brought up on consultation, but that made me trust him even more. He was honest with me and giving me realistic expectations, but at the same time gave me hope that he could successfully get us our own genetically normal embryos (which he did). Another strength is his communication. He personally would call me with updates on certain important parts of each process, something my first RE never once did. If I missed his call, he would try calling me back a few times in the day (one time he called me 4 times in one day) to ensure that he gave me an update and to make sure all of my questions were answered. Another strength is his up-to-date knowledge and best practices in all things RE. He graduated from his fellowship a few years ago and is up to date on all the of the latest best-evidence research on how to achieve your goals of creating a family. I firmly believe that his recent training contributed to our success. He is also just a very sweet and kind human being. My husband and I loved every interaction with him... he's just so sweet and positive! I honestly have no weaknesses to describe of him.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Trust his process. IVF in general is a long, arduous journey, but he truly has your best interest at heart. My first embryo transfer failed, and we were all so perplexed because I had such a high chance of success given all of the testing we had done prior to the transfer (ERA, Receptiva, HSG, saline sonogram, etc). But Dr. Alvarez explained that these transfers sometimes fail and we will never know why. When I asked him what we were going to do differently for the next transfer, he said he didn't want to do anything different... that everything was perfect last time. That was a very hard answer to hear and to come to terms with, but we trusted him. We did the exact same protocol for our second transfer and it worked! I'm currently over 13 weeks pregnant. In all, trust his judgment. He truly wants the very best for you.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
We went to Dr. Alvarez for a second opinion after we had 3 failed rounds of IVF with our original reproductive endocrinologist (RE). I suffer from diminished ovarian reserve (DOR) and poor egg quality, and I read that DOR was one of the areas that Dr. Alvarez was skilled at managing. Immediately upon meeting him, I knew he would be our best shot at getting genetically normal embryos and hopefully a child. He took the time to answer all of our questions, and was sympathetic to our situation. Much to our surprise, Dr. Alvarez also frequently personally reached out to us by phone with updates on how things are progressing (this is something my first RE never once did). He takes the time to answer all of your questions, and is very kind, sweet, and thoughtful on top of it all. My husband and I loved every encounter we had with Dr. Alvarez, and it brought tears to our eyes to say goodbye when we graduated to being cared for by our OB. Dr. Alvarez is truly a gifted and talented RE, and an amazing all around human who we cannot recommend enough. Thank you, Dr. Alvarez!
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
Before switching to Dr. Alvarez, my previous RE had maxed me out on Follistim (450/day) and Menopur (150/day), Omnitrope priming, and had me on Ovasital and CoQ10. He did on micro flare protocol too. All of these methods failed to produce any genetically normal embryos. When I switched to Dr. Alvarez, he did a gentler approach with these medications and put me on low doses. My Follistim was 100 twice a day (once in the morning and once at night), Menopur 75/day, and he added I believe 5 days of Clomid. Before starting a cycle, he would also put me on birth control pills for 10-14 days. Then I would prime with estrogen and omnitrope before starting the stim medications. I had major success with Dr. Alvarez's method, as I think my follicles responded better to a slower, gentler stimulation to gradually grow my follicles/eggs rather than being blasted with the highest doses of everything. Dr. Alvarez was able to get me a total of 3 genetically normal embryos... something we never imagined would happen!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Rebecca)
Rebecca was my nurse through most of time with Dr. Alvarez's office. She ensured that I got all of my prescription medications ordered in a timely manner, so that was a big relief as this part of the IVF process can be extremely stressful and time sensitive. She was prompt to respond to my questions, and always relayed my results from any labs/US from the day along with updated plans. Sometimes she can come off as cold or rude, but I didn't let that bother me because she got the job done and done well. She congratulated me on my pregnancy and told me nice story of how her and Dr. Alvarez were cheering and jumping up and down when the labs indicated a positive pregnancy test for me, so I know she does enjoy her job. I never had to worry about communication, lab results, plans, prescriptions, anything really with Rebecca as my nurse. This takes away SO much of the stress associated with the IVF process.
Describe your experience with Fertility Centers of Illinois.
I didn't actually go to Dr. Alvarez's clinic very often, only for procedures, as I live in the North Suburbs and the River North clinic is about a 30-45 minute drive depending on traffic. The few times I went there, all of the front desk staff, nursing staff, sonography staff, and phlebotomy staff were all wonderful and pleasant to work with. I mainly went to the Glenview clinic for all of my IVF labs/ultrasounds/monitoring and I just love everyone there like family. All of the staff knew me by name and knew my situation, and were my biggest cheerleaders. I miss seeing them every week! With any clinic, sometimes the wait to get your labs or ultrasound done could be an issue but it wasn't very frequent. The biggest issue was trying to schedule appointments... sometimes you could get through to the front desk and sometimes you couldn't.
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
Our costs were minimal because we bought a BCBS marketplace plan for myself. After we paid $8,000 out of pocket, we didn't have to pay for anything else other than genetic testing (total of $1000) and freezing and storage ($750). So we paid a total of $9,750 for the entire year. We met that deductible within 3 months via medications and two retrievals.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
I had a portal message that stated my Vitamin D levels were extremely low and to start taking a very large dose of vitamin D daily and come back for a recheck in 6 weeks. I had just had my vit D levels drawn 2 weeks before and they were in the high normal range. I messaged them back asking them if this could have been an error or if they could re-draw the lab again because that did not make sense. A lab technician messaged me back and apologized because that message was supposed to be sent to my husband and not me. This was the only concerning event I encountered, yet it could have had serious implications if I was not already aware of my vitamin D levels along with the fact that you can overdose on vitamin D. Could have been a dangerous situation.
10
Doctor
Juan Alvarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
0
NPS
10
Age 33
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $100K - $199K
Lawyer
1st of 2 Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
After 7 weeks of Dr. Alvarez and Rebecca [Dr. Alvarez's nurse] and two missed opportunities for cycles, I decided to switch to Dr. Kaplan in the same practice...I never proceeded with a cycle with Dr. Alvarez because the simple process of ordering prescriptions was never able to be completed...The whole experience made me feel like an inconvenience to them, not like a patient....
Now that I've switched to Dr. Kaplan [at Fertility Centers of Illinois], I find that communication is excellent, appointments occur on time and are very efficient, things are easy to schedule, and they make everything easy to understand...After 7 weeks of Dr. Alvarez and Rebecca and two missed opportunities for cycles, I decided to switch to Dr. Kaplan in the same practice. His nurses got me completely squared away within 36 hours of my first appointment with him, and I started my cycle just a week later.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Things with Dr. Alvarez started out well. We had an initial consult during which he was empathetic, patient, and detailed in explaining what next steps would be given that my diagnosis of diminished ovarian reserve probably came as a shock at my age. We then ordered some testing and he walked me through the results and my options in a follow up conversation in a thoughtful and sensible way, making sure I had no questions. That's where the good experience ended. Separately, in the nursing section, I provide detail on what happened over the next five weeks with his nurse. Working with her for over a month, I couldn't get the requisite attention from her to even successfully order the prescriptions necessary to accomplish the egg retrieval, and missed two opportunities for egg freezing cycles in the process. At this point, I decided to loop in Dr. Alvarez. In a telehealth appointment, I explained to him everything that had happened with Rebecca, his nurse, and told him it had been 5 weeks just trying to get medications ordered and I was losing faith in their ability to oversee a complicated and time sensitive process. He had emphasized that time was of the essence for me to do this freezing procedure and so I asked for his help in giving Rebecca more supervision and making sure we were able to proceed. Although I made it clear that I felt my experience with her went beyond the typical complicated insurance dance of fertility treatment, which I was familiar with and knew what to expect, he did not seem willing to accept that Rebecca had done anything wrong. He excused Rebecca's inattention to detail and lack of responsiveness by explaining that they have many patients to balance and that insurance can be complicated so hiccups are to be expected. He explained Rebecca's perspective to me, which was that everything had been lined up and ready to go for weeks and she didn't know why I was saying that there was a problem. I encouraged him to look at the messages we had traded back and forth, which he has access to, as well as the record of the prescriptions she'd called in for me and what she hadn't called in, to see that her version of events was clearly not supported by the facts. He continued to resist any implication that the delays in my treatment were somehow Rebecca's or his fault, or that any mistakes had been made so far, although he did admit that he was concerned that at one point she had lied to me about having done a task I asked her to do, which she had not done. I began to feel like his priority was in protecting himself and Rebecca, not providing quality care to me particularly in light of the time sensitive nature of my diagnosis. During this appointment I also asked him a medical question about what could have caused my diagnosis. He at first gave me a very confident answer, however, moments later, he interrupted my response to that answer and said that he was just now looking at some medical articles online that indicated that actually maybe the answer was more nuanced than what he'd said moments before. I was a bit unnerved that he would answer so confidently if he wanted to do some research, instead of simply saying that he needed to look into it and get back to me. My problems with Rebecca continued for another two weeks after I looped in Dr. Alvarez, and I describe those further details below in the nurse section. If Dr. Alvarez did discuss with her and intervene, it did not have any obvious impact on Rebecca's ability to run things to ground effectively, and he never followed up with me to see if we were ready for a cycle or if things had improved. After 7 weeks of Dr. Alvarez and Rebecca and two missed opportunities for cycles, I decided to switch to Dr. Kaplan in the same practice. His nurses got me completely squared away within 36 hours of my first appointment with him, and I started my cycle just a week later. I only mention that to underscore the point that what I experienced with Dr. Alvarez and Rebecca was truly not typical and went beyond the normal insurance dance with infertility treatment. The whole experience made me feel like an inconvenience to them, not like a patient.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Go to Dr. Kaplan instead.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
See further comments below.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
I never proceeded with a cycle with Dr. Alvarez because the simple process of ordering prescriptions was never able to be completed.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Rebecca)
After my initial consult and blood work with Dr. Alvarez, I was handed over to his nurse, Rebecca, who was to submit prior authorizations to my insurance and get prescriptions ordered. First, she told me that my insurance company needed me to call them to provide my insurance card information to them. When I called the insurance company, they had no idea what I was talking about or why she had told me to do that. Then, she failed to submit a prior authorization for one of my medications after being reminded twice to do it, and when she finally submitted it, she accidentally submitted two, one of which was incorrect, and asked me to call my insurance and correct it, which they wouldn't accept since such an order has to come from a medical professional. When two of my prior authorizations were denied, I asked her to submit the appeal paperwork that the insurance company was requesting as the insurance agents explained that I did meet the qualifications for coverage but had to submit some extra paperwork explaining the grounds for which I qualified for coverage. She told me she submitted it and I should hear back from my insurance company soon. 10 days later I learned that she had not submitted it at all when I called my insurance company to request a status update. Meanwhile, I'd had a blood test and other testing done a month prior that I hadn't gotten results for. I asked her to release them to me, and she did, with no interpretation whatsoever, no reference ranges for normal values, etc. At that point, it had been five weeks of going back and forth with Rebecca and we still didn't have my prescription situation ironed out with either the pharmacy or my insurance company. I looped in Dr. Alvarez at that stage as noted above. I then coordinated with my insurance company on my own and sent Rebecca extremely detailed instructions on what to send in respect of my appeals and where and how to send it in (fax). She sent me a message the next day saying that the insurance company wouldn't accept the appeal over the phone so she didn't know what to do, which was frustrating since I had done all the legwork and provided her with instructions to make the process as easy as possible on her, and had just told her as part of those instructions that they needed it by fax. A week later, she told me she successfully submitted the appeals. I asked her to send me a copy of what she sent in. When she sent it to me, it was completely non-compliant with what my insurance company required and did not reflect any of the instructions I had given her in terms of what should be included in the letter. Further, I called my insurance company two days later to find out how to proceed, and they said she had never even sent it, although she said she had. This was now the second time she had told me she filed something that she didn't actually file. I redrafted the letter for her, asked her to have Dr. Alvarez sign it, she said she would ask him. She then stopped responding to my messages altogether, and I never heard from her or Dr. Alvarez again. At this point, it had been 7 weeks of this, and as noted above, I switched to Dr. Kaplan and had a great experience.
Describe your experience with Fertility Centers of Illinois.
This Clinic is fantastic. Now that I've switched to Dr. Kaplan, I find that communication is excellent, appointments occur on time and are very efficient, things are easy to schedule, and they make everything easy to understand.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
See above - all of my issues were due to Rebecca, Dr. Alvarez's nurse, and Dr. Alvarez. Dr. Kaplan and his nurses, and everyone else at FCI, have been absolutely delightful to work with.
0
Doctor
Juan Alvarez
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
1 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
0
NPS
0
Age 37 - 38
1 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Lawyer
Only Doc Seen
Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
This doctor [Dr. Jennifer Hirshfeld-Cytron] may not be the best fit if you are a woman who has fertility issues that require close monitoring or if you need a personalized treatment plan...Miscommunications over treatment with Dr. Hirshfeld played a significant role in my negative experience...I found Dr H very polite but somewhat indirect
I don’t believe FCI is a sophisticated clinic that can address my issues. I certainly didn’t feel appropriately educated about or confident in my treatment plan...The clinic is what you would expect for a large institution. You won't get to know your ultrasound techs, nurses or even see your doctor for any of the procedures.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Miscommunications over treatment with Dr. Hirshfeld played a significant role in my negative experience with FCI. My husband and I had two initial meetings over zoom with Dr H to discuss egg/ embryo freezing/ transfer options. I found Dr H very polite but somewhat indirect. She explained that my TSH was high (3.19) and my AMH was low (0.5) but that was pretty standard for women my age. She showed me numerous charts and graphs about the decline of fertility over time for women in their late 30’s (I’m 38). She explained that to get the optimal number of viable eggs, with my low AMH, we are looking at multiple cycles. Nothing in those conversations ever seemed prohibitive. She did tell me numerous times that low AMH would make the process harder but if the cycle fails, the plan would be to continue with additional months of stimulation and retrieval. I did not want to pursue IUI because of the low success rate, so for my first round we opted for an IVF cycle to retrieve eggs, fertilize, conduct genetic testing, and transfer. I was given Follistim 225u, Menopur 225u, Dexamethasone 0.5mg and 250 mcg of Ganirelix beginning day 5. I triggered on day 12 with HCG. I grew 4 follicles on my right (17.4m, 26.6m, 22.1m, 16.6m) and 3 follicles on my left (18.3m, 10.7m, 9.5m). The results from the retrieval were 3 oocytes: 2 did not mature and 1 did not fertilize. I was not surprised when the cycle did not yield any viable embryos as this was predicted and my assumption was that we would just continue additional rounds of treatment. In fact, the day after I learned of the results, Dr H called me and said, “don’t worry because there are at least 4 additional aggressive protocols we can try.” A few weeks later my husband and I had a meeting with her to discuss next steps and this is where my confusion with Dr. H begins. During this conversation, Dr. H said I was resistant to the medication and my response was low- even though in our initial conversation she correctly predicted I would only yield 3-5 eggs based on age/ AMH. She stated that the dosage of medications I was given was the maximum for women with “poor reserve” and that if treatment goes the same way this next round, IVF is not a good option and we should consider donor eggs. When I asked why her assessment seemed in conflict with the charts, that she took care to show me in our previous meetings that outlined the necessity for numerous cycles, she said those numbers no longer apply to me because I couldn’t create a single embryo. She declared although my AMH is 0.5 I have the eggs of a 44-year-old woman. When I asked her why the medication was not adjusted at all during the cycle to account for any of these obstacles, she stated again I was on the maximum dose of all medications. (I later learned that I was not on the maximum doses, but it was a refrain Dr H would continue to tell me throughout the second IVF cycle). Needless to say, these contradictions shattered my confidence in the process. This should have been the most delicate conversation and instead I walked away totally demoralized, confused, and feeling like I was being “blamed” for the outcome. Additionally, the suggestion of donor eggs after one failed IVF cycle felt completely premature. For my second IVF round I was put on estrogen priming then MD Lupron 20 units in the AM and PM, 225 unit of Follistim SQ, 225 units of Menopur SQ and 0.3 ml of the Omnitrope SQ for 4 days. Around day 4 Follistim was increased to 300, then 375 and eventually 425 for days 13 and 14 (see previous statement about being on max doses). I also received bi-weekly acupuncture. Ultimately, I only grew 2 follicles on the left (18.2m and 17.7m) and 2 follicles on the right (21.0m and 12.8m). During a blood draw towards the end of the cycle, a random nurse looked at my chart and suggested I switch to IUI to save the expense of the retrieval. Days later, this recommendation was echoed by Dr H in a zoom appointment. She said we could go forward with IVF if I wanted to, but the response would likely be the same. With such a banal recommendation, I knew I could no longer continue with FCI for my treatments. I agreed to the IUI in order to quickly bring the cycle to an end. The IUI ultimately failed. In addition to this failure of communication, I was never given a diagnosis for my fertility issues other than DOR. I later found, by requesting my full medical records, that the ultrasound techs documented on numerous occasions “Nabothian cysts” and “known myomas” which was never disclosed to me. This seems like something important a doctor might discuss with their patient, regardless of its impact or importance. I think the moral of my story here is that if you are like me- in your late 30’s with a somewhat unsophisticated understanding of fertility, any conversations about plan, treatment, or options must be had with the utmost care and consideration. It’s not enough to say a doctor just doesn’t have a good “bedside manner” and its’ certainly never ok for patients to walk away confused, demoralized or feeling blamed for their infertility. It is also unacceptable to rely on the category of “unexplained infertility” when other possible barriers have not even been discussed. My case appears to be one with significant complications. But based on this experience, I don’t believe FCI is a sophisticated clinic that can address my issues. I certainly didn’t feel appropriately educated about or confident in my treatment plan. The only hope I have is the possibility of obtaining a second opinion from a doctor who might be better suited to address my specific needs.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
This doctor may not be the best fit if you are a woman who has fertility issues that require close monitoring or if you need a personalized treatment plan.
Describe your experience with Fertility Centers of Illinois.
The clinic is what you would expect for a large institution. You won't get to know your ultrasound techs, nurses or even see your doctor for any of the procedures. Probably a fine place if you are younger, looking to just store some eggs away, and have no other complicated fertility issues. I've had to correct some of the nurses on what medications I'm taking, I've been unable to schedule routine blood/ultrasound appointments, the phones weren't working for a while, and there was a time when the office transitioned to another location and I didn't get the memo so had to rush between the old and new space so as to not miss my appointment. All these things can be overlooked if you feel like your doctor is on your side. When you don't feel supported, it all adds up.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
2020: Complete Workup, Bloodwork, Self-Pay Appts w DR H, Self-Pay Natera genetics testing. TOTAL: $2,430.95. 2021: Loan for meds to meet out of pocket insurance max, acupuncture, specialty pharmacy for meds not covered by insurance. TOTAL: $10,758. Estimated total billed to insurance: around $50k
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
0
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
5
NPS
6
Age 40
1 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Consultant
2nd of 2 Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Sipe can be considered a nice, caring, friendly, knowledgeable fertility doctor. Many patients believe he's amazing and dedicated to helping them become pregnant. However, this doctor didn't show that same dedication, compassion, hope, and heart for wanting to help me become pregnant. It's hard to ever meet or have an appt with Dr Sipe unless you have surgery or a procedure scheduled, especially during the Covid years. Dr Sipe acted like it was an inconvenience to have a phone call. He doesn't accept email either from patients even though the company newsletter encouraged emailing your doctor. I did have a couple Zoom video calls that included nice conversations with the doctor, but I do not feel this platform is the same kind of connection
I didn't have the chance to meet the nurses that emailed or called about test / lab results [from Fertility Centers of Illinois]. They only communicated with me via the portal and phone calls. Usually, I was contacted by a nurse by late afternoon for certain results and then instructions provided if necessary. Other nurses / techs handled doing the ultrasounds and blood draws and were kind in person. There are not enough nursing staff to handle the number of patients under FCI care. Several nurses moved on during t
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
Dr Sipe can be considered a nice, caring, friendly, knowledgeable fertility doctor. Many patients believe he's amazing and dedicated to helping them become pregnant. However, this doctor didn't show that same dedication, compassion, hope, and heart for wanting to help me become pregnant. It's hard to ever meet or have an appt with Dr Sipe unless you have surgery or a procedure scheduled, especially during the Covid years. Dr Sipe acted like it was an inconvenience to have a phone call. He doesn't accept email either from patients even though the company newsletter encouraged emailing your doctor. I did have a couple Zoom video calls that included nice conversations with the doctor, but I do not feel this platform is the same kind of connection as an in-person or phone call consult. I didn't feel as much compassion was given towards myself and my file in the same way as other content patients. Dr Sipe chose to not listen to comments about issues with how the office staff communicated and handled paperwork with some of the patients, which I believe he should have stepped up to assist his staff to manage. One positive mention is that I felt cared for and safe having surgery done by Dr Sipe. The nurse anesthetist Dan did a great job administering anesthesia also. One great day of care can't replace or make up for the many days of various communication and paperwork issues that occurred with some of his staff on my file. Dr Sipe should have some respect of his patients' honest truths, as several of my file's issues and the treatment of some staff towards me were presented to Dr Sipe and dismissed.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
My advice for prospective patients of Dr Sipe is to only have a consult if you have a healthy body in general. Write down all your questions in advance of your consult because he’s very hard to reach, as you’ll mostly be having communication with his nurses and office staff. During the consult, make sure to find out exactly the type of other doctor appointments and prerequisites required (ex: a primary care physical, mammogram, or missing shots) from the doctor in order for him to allow you to do the fertility treatments and when appts need to be completed. Write this info down. Otherwise, his staff do not provide a worksheet of medical prereqs needed and this will take precious months of your time. Advise the doctor the qualities you need as far as dedication and caring toward your goals, and not the goals that influence the office pregnancy stats. Encourage this doctor to not play the wait-and-see game when it comes to deciding on IUI or IVF protocols / plans. Be prepared to do extra outside office work for his staff on your own time, especially if you're having records transfered there because the office staff misplaces records and signed docs often.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
Several issues with FCI keep continuing thru the years which make a patient feel like a number. Before Covid the waiting rooms did look like a baby making factory, as others have noted, because they were packed. With the Covid 2020 year, each patient does not see that many other patients due to social distancing while waiting for appts. There are not enough staff to handle the number of patients under FCI care. Several nurses moved on during the Covid 2020 year to work at other medical places, thus making some current nurses and techs overwhelmed. It's hard to ever meet with your doctor or be allowed a phone call with them, unless you have surgery or a procedure. This means there isn't enough personal connection if phone calls and emails are not allowed with the doctors. Zoom video calls do not feel like the same kind of connection as an in-person or phone call consult. Patients who went to FCI a few years ago and came back for a second sibling cycle in 2020 stated in online groups they were upset that the personal connection was lost due to having to connect thru the portal and not via regular emails or phone calls. There is also an outsourced third party billing team that can't handle mailing bills to all the patients' addresses. Some patients get called a liar when staff call just days before surgery or a procedure demanding payment even though bills were not received. They need to stop using their third party outsourced billing team because it's causing problems that FCI prefers to not address. One positive mention of FCI is that I felt cared for and attended to by the doctor and O.R. staff on surgery day; plus the O.R. clinic appeared to run smoothly. Sadly, there are many other days of the year where I felt some of their staff didn't show compassion and kindness towards me. One great day of care can't replace the other hundred plus days with poor communication, blame to the patient, and needing to take care of paperwork issues that should fall under their staff responsibilities.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I had the hysteroscopy surgery in summer to remove uterus polyps. Then we moved towards an IUI due to low egg reserve. It wasn't until the winter months when my body was ready for the IUI due to a few setbacks, so the initial protocol was changed. The IUI protocol changed into doing Follistim injections for several nights plus oral Letrizole for five days instead of doing Estrogen priming first. This plan didn't work and the cycle was canceled, so now I am focused on Estrogen priming first.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Abby, Ashlie, and Christina)
I didn't have the chance to meet the nurses that emailed or called about test / lab results. They only communicated with me via the portal and phone calls. Usually, I was contacted by a nurse by late afternoon for certain results and then instructions provided if necessary. Other nurses / techs handled doing the ultrasounds and blood draws and were kind in person. There are not enough nursing staff to handle the number of patients under FCI care. Several nurses moved on during the Covid 2020 year to work at other medical places and the remaining nurses seem overwhelmed. There are also communication and kindness issues with some nurses plus staff delaying responses and providing some unkind, dishonest comments they made to the doctor on myself and other patients. Patients should be allowed to voice an opinion to staff without being blamed for providing the truth on issues and then have unpleasant attitudes directed at them. As other patients have mentioned, I too can confirm that patients need to micromanage staff as paperwork is constantly getting misplaced. The nurses and office staff choose to place blame on many patients several times, and even claimed my signed docs went missing when I emailed them to a nurse who requested them. The nursing staff and director also can't keep up with scripts and do not focus on details when contacting the Walgreens pharmacists, which then results in meds not getting shipped during a cycle.
Describe your experience with Fertility Centers of Illinois.
Some strengths include many knowledgeable doctors to choose from, several locations, fairly easy to schedule monitoring appts, and the O.R. ran smoothly the day of my surgery. Zoom video calls are the norm for consults since Covid. Emails are frowned upon and communication is mostly done thru the portal. Though, nurses do sometimes call for certain ultrasound and lab results. Weaknesses include waiting several weeks or months for a doctor consult, doctors not accepting email from patients, documentation issues, billing issues, and staff causing unnecessary issues by not providing detailed info when calling Walgreens Alliance which leads to meds not shipping to patients’ homes in time for their cycle. Documentation issues and misplaced paperwork happen with many patients. There are transferred records and other signed document forms that get misplaced even when they are emailed and/or sent on disk. There were times I didn't feel as much caring given towards myself and my file in the same way other patients described their caring, involved doctor who worked diligently to help them get pregnant. Not all patients receive equal care, kindness, and compassion from staff. The in-house billing team is slow with insurance approvals and answering cost questions when they should be known. Therefore, I would encourage new patients to seek out all possible treatment, labs, analysis, and ultrasound cost options upfront. Patients should be provided the self-pay costs upfront without having to request or beg for this info, no matter if they have diagnostic and/or fertility insurance coverage.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
I had to pay approx. $2400 total to FCI over the course of the year for blood labs and ultrasounds, using insurance. I paid Labcorp, which bills separately for genetics testing, the cost of $331 for the blood draw done at FCI. Then I paid $1700 to FCI plus $546 anesthesia costs to Lakeshore Anesthesia for my hysteroscopy, with my PPO plan. Since I met my deductible by the time of the IUI cycle, I didn’t have to pay for the Follistim injectable meds. However, if I had attempted the IUI four months earlier Walgreens Alliance were going to charge $2600 for the first two Follistim vials shipped and then remainder vials shipping would be free since the deductible would have then been met. My cycle was canceled halfway thru, but my insurance would have paid for IUI costs since I met the deductible.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
Plenty of issues, of which many were preventable, occurred at FCI. ***Staff misplaced the records transferred into FCI several times; Poor communication between nurses / director when they were looking for signed docs another nurse received in her files, yet I was blamed; Staff blaming patients for billing and/or paperwork issues when it's clearly related to office run issues; Billing / Finance team didn't provide self pay costs upfront; 3rd party billing team didn’t mail bills for months yet it somehow was my fault; Office didn't provide a written list of prerequisite other medical appts along with timeline; Staff didn’t want to contact Walgreens pharmacy for vaccine proof; Fertility med script issues with Walgreens Alliance being able to handle scripts and shipping on time due to FCI med staff not paying attention to details thus resulting in delayed shipping; doctors / staff don't show compassion and helpfulness to all patients equally Patients should be able to voice honest opinions and truths without being silenced and disrespected. Patients do speak to one another online and know these mentioned issues.
5
Doctor
Christopher Sipe
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Unknown Success
NPS
9
NPS
8
Age 35 - 39
4 IUI
1 Egg Freezing
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Hirshfeld took the time to listen to my story and address my concerns. She provided facts and research while answering my questions. She adjusted my treatment plan after failed attempts. She was clear and precise. ... Visits with Dr. Hirshfeld were to the point but yet I never felt rushed when in a consultation. She was always willing to explain and answer questions.
Strengths [of FCI]: knowledgeable and kind Weaknesses/Concerns: I was called and told I was not pregnant before I even completed an IUI. The 2nd IUI I had a young nurse being supervised and told what to do performed the insert and messed up on clamp and then said “oh no” when pulling out the cath. Saying some may have come out. ... They [nurses]responded quickly to the email portal and always willing to call back in timely manner when questions needed answering
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld took the time to listen to my story and address my concerns. She provided facts and research while answering my questions. She adjusted my treatment plan after failed attempts. She was clear and precise.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Be prepared with questions; as she can not help you if she doesn’t know your concerns.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Visits with Dr. Hirshfeld were to the point but yet I never felt rushed when in a consultation. She was always willing to explain and answer questions.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I began my journey a few years ago with the hopes of preserving my eggs for future use. I went through hormone shots to increase the number of follicles. And now have 6 eggs in freezer. About a year ago I went back to start my journey to motherhood. At that time my bloodwork came back that my thyroid levels were to high so was put on medicine. She then did the saline ultrasound and told me I had polyps within my uterus. I would then have surgical procedure to have them done. I was given a vaginal pill to thin my lining the morning of the procedure within 1 hr I was having every side effect I could related to that drug. They took me back flush my iv to clear the drug and then put me under. Before the surgery I was told it would be 15mins but 4hrs later i was able to go home. (partially cause of all the allergic reaction). Originally they said they would scrap the fee polyps but when I woke up I was told there were way more then they thought so they performed a full D&C. A few months later I decided to pick a sperm donor and start the iui process. The 4 trials I always took clomid the first 2 were same dosage the 3rd time she up’d the dosage and the 4th she added a hormone shot.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
They responded quickly to the email portal and always willing to call back in timely manner when questions needed answering
Describe your experience with Fertility Centers of Illinois.
Strengths: knowledgeable and kind Weaknesses/Concerns: I was called and told I was not pregnant before I even completed an IUI. The 2nd IUI I had a young nurse being supervised and told what to do performed the insert and messed up on clamp and then said “oh no” when pulling out the cath. Saying some may have come out.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
IUI treatments monthly roughly cost me $1500 out of pocket after insurance.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Provided conflicting information
9
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Unsuccessful
NPS
9
NPS
9
Age 38 - 43
1 IUI
1 IVF
Male Factor
Income $100K - $199K
Lawyer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He is very busy and not very accessible; most communication is done through the nurses [FCI]. But otherwise we had no complaints about working with Dr. Sipe. He was warm, funny, and direct, which was what we wanted. He was never pushy or judgmental, just laid out the options and the odds and left it to us to make the decisions. ...
We weren’t turned off by the high volume of the practice [FCI] and appreciate that they were up on the latest tech and advancements. They certainly have plenty of real case experiences to learn from. It’s far from small or intimate in terms of the experience, but it was fine for our needs. ... very high patient volume. That makes it convenient in terms of lots of appointment slots available, but don’t expect a lot of contact or communication with the doctor.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
He is very busy and not very accessible; most communication is done through the nurses. But otherwise we had no complaints about working with Dr. Sipe. He was warm, funny, and direct, which was what we wanted. He was never pushy or judgmental, just laid out the options and the odds and left it to us to make the decisions.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Take notes during your consult because he goes over things pretty fast and the clinic doesn’t provide a lot of written summaries.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
He explained everything clearly and honestly, without sugar coating.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I’m not sure what this question is asking. First we tried IUI 2 or 3 times in early 2015, then changed to egg retrieval and fresh embryo transfer. My protocol included intramuscular injections of progesterone. That led to a single live birth. We tried a frozen embryo transfer in early 2020 with the progesterone IM injections, as week as pills, patches and suppositories. Although my lining ended up at 10 mm, which was good, and everything looked good with the embryo after thawing, sadly this transfer resulted in a negative pregnancy test.
Describe your experience with Fertility Centers of Illinois.
It’s a baby factory, with very high patient volume. That makes it convenient in terms of lots of appointment slots available, but don’t expect a lot of contact or communication with the doctor. We weren’t turned off by the high volume of the practice and appreciate that they were up on the latest tech and advancements. They certainly have plenty of real case experiences to learn from. It’s far from small or intimate in terms of the experience, but it was fine for our needs.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
The first round of IVF was covered by my insurance so our total costs including drugs ended up being about $6000. The frozen embryo transfer in 2020 wasn’t covered by insurance. They charged us $2575, not including drugs or out-of-state monitoring.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
The doctor initially told us in 2015 that they’d recommend transferring two embryos, on the day of, Dr.Sipe switched to recommending a single transfer. When we did the frozen transfer in 2020, he again recommended transfer of one.
9
Doctor
Christopher Sipe
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
9
NPS
8
Age 35 - 36
3 IUI
1 IVF
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
I loved working with Dr. Sipe because he has a great personality, doesn’t sugar coat things and tells you his honest opinion, and gives you information to help guide you to make a decision. He doesn’t push you one way or another. ... I went through 3 IUI cycles with clomid and they were unsuccessful. ... He is changing protocol for our next retrieval and we will be getting started as soon as the covid restrictions are lifted.
Clinic [FCI] operates mostly on time but sometimes falls behind with appointments. Expect to have a wait just to be on the safe side, some days longer than others. ... The clinic has kept us very informed as far as what their plans are with covid going on. ... Communication is great between their team members but be sure to ask questions during treatment. Their portal communication has been helpful since they have limited office hours.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I loved working with Dr. Sipe because he has a great personality, doesn’t sugar coat things and tells you his honest opinion, and gives you information to help guide you to make a decision. He doesn’t push you one way or another.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Be your own advocate and ask questions when needed.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
Lots of patients being treated at the office and sometimes different nurses would call back with results. But Dr. Sipe always treated us like a human instead of a number in all of his consults.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I went through 3 IUI cycles with clomid and they were unsuccessful. He gave me the option of doing another IUI with a 10% chance of success or IVF with 50% chance of success. I chose to go with IVF and had a failed fresh transfer and have no embryos left. He is changing protocol for our next retrieval and we will be getting started as soon as the covid restrictions are lifted. The clinic has kept us very informed as far as what their plans are with covid going on.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Patricia)
Patricia is my favorite nurse at the clinic. She showed compassion, gave me lots of information, and took her time answering all of my questions. The other nurses were good but Patricia is the best in my opinion.
Describe your experience with Fertility Centers of Illinois.
Clinic operates mostly on time but sometimes falls behind with appointments. Expect to have a wait just to be on the safe side, some days longer than others. Communication is great between their team members but be sure to ask questions during treatment. Their portal communication has been helpful since they have limited office hours.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
Costs seemed the same as other clinics from the other ladies I have talked to. I have had no problems with the billing department.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Sipe felt that with my age and other factors, the risk of multiples was not worth the benefit of transferring more than one embryo. I agreed with his assessment.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
The dosage of clomid was incorrect for my second round of IUI. The doctor had planned on increasing the dose from 50mg daily to 100mg daily, but the Rx sent to the pharmacy was for 50mg. Since it was a weekend, they were not open for phone call questions so I ended up taking the lower dose for a few days until I could call on Monday. I was going to page the on call nurse but I was afraid I would get charged extra for paving on a weekend. In hindsight, I should have paged.
9
Doctor
Christopher Sipe
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
10
NPS
10
Age 37 - 39
2 Egg Freezing
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Kaplan explains everything very thoroughly. He also has a calming presence to him that helped me feel comfortable. I appreciated how he took my input into account. I had started my cycle before Shelter in Place went into affect. Dr. Kaplan called me and we talked - for a long time - about options (keep going or stop cycle) and he allowed me to feel empowered. Sadly my embryo did not take, and again he took his time talking and checking in. I felt very cared for and in the end felt a lot better about what happened.
The clinic [FCI] was great. They are very efficient and caring. I did not have long wait times or anything. I thought they handled my care during the COVID times very well. I felt safe and cared for. The only minor issue I had was that when they called with results of my embryos, I felt a little rushed and wasn't given enough time to ask questions.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan explains everything very thoroughly. He also has a calming presence to him that helped me feel comfortable. I appreciated how he took my input into account. I had started my cycle before Shelter in Place went into affect. Dr. Kaplan called me and we talked - for a long time - about options (keep going or stop cycle) and he allowed me to feel empowered. Sadly my embryo did not take, and again he took his time talking and checking in. I felt very cared for and in the end felt a lot better about what happened.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Take your time and ask all the questions. You are not inconveniencing him, so don't rush things.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
I felt well cared for by Dr. Kaplan and his team. His nurses were always in contact with me and checking in on me. When my pregnancy didn't take, Dr. Kaplan called and spoke to me at length - helping me immensely.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
For my IVF I used shots and medication. I had progesterone shots that I needed help with due to having to put them in my bum. The stomach shots weren't bad. It was all based on my personal information.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Whitney)
Everyone from OVA to FCI- Highland Park are amazing. They are so compassionate and helpful. I could not go through this without them. Its like working with friends.
Describe your experience with Fertility Centers of Illinois.
The clinic was great. They are very efficient and caring. I did not have long wait times or anything. I thought they handled my care during the COVID times very well. I felt safe and cared for. The only minor issue I had was that when they called with results of my embryos, I felt a little rushed and wasn't given enough time to ask questions.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
I was able to setup a payment plan for the egg retrievals and IVF. Medication for egg freezing was paid out of pocket, but I got a group deal. IVF medication was covered by insurance and the clinic helped me facilitate getting those.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We only did one embryo, but I am going to ask about doing two next time to increase my chances.
10
Doctor
Brian Kaplan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2020, Successful
NPS
10
NPS
10
Age 38 - 41
1 IUI
2 IVF
Unexplained
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Hirshfeld-Cytron] may not come off as the warmest doctor at first, but she is very caring...We moved on to IVF with PGS testing...We retrieved 18 eggs, five made it to day 5, and two were normal after testing. We transferred one and did progesterone shots, but lost the pregnancy around 7-8 weeks for unknown reasons. We transferred the second embryo and had a successful pregnancy...We had ICSI done for all of our retrievals
FCI has been very organized, quick with scheduling, and easy to work with. I've been able to get appointments easily and different locations communicate with each other well. Our financial counselor could be better in explaining items or having patience when we ask questions...Everyone else from nursing staff and front desk to embryologists and surgical staff have been wonderful.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld-Cytron has been very straightforward in her communication with us. She made time for us during our first consultation to ask any questions and she honestly laid out potential plans for treatment, as well as expectations. She doesn't over promise, but is very truthful in what to expect from treatment cycles. She may not come off as the warmest doctor at first, but she is very caring. She always has clear communication every step of the way so I've never felt in the dark or unsure about next steps. Everything has been laid out for us in exact terms. She has performed the majority of my procedures and I've always felt like I was in good hands with her. I left my first consult feeling like she was the right choice and haven't changed my opinion of her in four years. She has been sympathetic to our losses, and has celebrated in our success. We have done an IUI, egg retrievals, PGS testing, hysteroscopy and embryo transfers with her. I've felt safe and empowered in her care. I would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I would say to prepare to receive honest answers and information from her, even if it isn't always easy to hear.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I feel she has been honest about what to expect. She was willing to let me make the decision on whether or not to have a second IUI cycle or move to IVF. She has answered any questions we've had. She was sympathetic when we had miscarriages.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I have had an IUI cycle using Clomid and a trigger shot. This cycle resulted in a miscarriage due to abnormal chromosomes. We moved on to IVF with PGS testing. I had an egg retrieval using Follistim, Menopur, Ganorelix, and Dexamethasone. We retrieved 18 eggs, five made it to day 5, and two were normal after testing. We transferred one and did progesterone shots, but lost the pregnancy around 7-8 weeks for unknown reasons. We transferred the second embryo and had a successful pregnancy. We are trying again and did a second egg retrieval using the same protocol. We retrieved 17 eggs, six made it to day 5, and 2 were normal. We had ICSI done for all of our retrievals. Our transfer is now on hold due to COVID-19.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Shanon, Samantha)
We've had a few nurses and they have all been great. They communicate very well and are understanding. They respond the same day and everything has been very organized. When we had a loss, our nurse at the time, Shannon, was very caring and warm.
Describe your experience with Fertility Centers of Illinois.
FCI has been very organized, quick with scheduling, and easy to work with. I've been able to get appointments easily and different locations communicate with each other well. Our financial counselor could be better in explaining items or having patience when we ask questions, but she has been the only one that stands out. Everyone else from nursing staff and front desk to embryologists and surgical staff have been wonderful.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
Our most recent egg retrieval, ICSI, prescriptions was about $10,000 out of pocket even with good insurance that has a fertility benefit. Our genetic testing was about $5,000.
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Because we did PGS testing on our embryos, our clinic will only transfer one embryo since it would not increase the odds to do more than that. Dr. Hirshfeld-Cytron also went over the risks of multiples.
10
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016 - 2020, Successful
NPS
10
NPS
10
Age 34 - 38
2 IVF
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
One thing I really appreciated Dr Hirshfeld recommending was to have a laparoscopy for endometriosis AFTER my egg retrieval. This both minimized the potential impact of the lap on my ovaries/fertility, and meant the lap would be done right before my frozen transfer - maximizing the benefit of the lap for implantation...Dr. Hirshfeld consistently has taken the time to ensure I receive all the information I need to make an educated choice, has answered all my questions, and given me direct, evidence-based guidance. I always felt she was listening to me, taking my concerns seriously, and giving me the best recommendations with the information she had available.
What I love about FCI [Fertility Centers of Illinois] is that you get both the personalized experience of going to a smaller clinic due to FCI being divided into multiple satellite clinics, and also the practical benefits of a very large clinic...I specifically sought a clinic that used eSET for younger women...Egg retrieval - $9800 FET - $3500 Cryopreservation - $1525 Embryo biopsy - $2600
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld is compassionate, personable, and an effective communicator. But most importantly to me, I felt that out of all the doctors I consulted with before beginning IVF, she was the most professional and practiced using the most up to date and evidence based practices. She was always willing to provide education when I had questions, and made recommendations that were direct and appeared to be based on current science and good sense. I always felt I could trust her guidance - a really important thing in this confusing, emotionally trying process.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Come ready with your own research and questions! She will take you seriously and the more you bring to the table, the more you will get out of the process. Dr. Hirshfeld isn’t likely to automatically recommend every additional test and intervention under the sun, but will point you in the right direction about what would be helpful for your situation, and what may not.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld consistently has taken the time to ensure I receive all the information I need to make an educated choice, has answered all my questions, and given me direct, evidence-based guidance. I always felt she was listening to me, taking my concerns seriously, and giving me the best recommendations with the information she had available.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
One thing I really appreciated Dr Hirshfeld recommending was to have a laparoscopy for endometriosis AFTER my egg retrieval. This both minimized the potential impact of the lap on my ovaries/fertility, and meant the lap would be done right before my frozen transfer - maximizing the benefit of the lap for implantation.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle at Tinley Park)
I just loved working with Michelle. She was so communicative, reliable, and compassionate during a trying process.
Describe your experience with Fertility Centers of Illinois.
What I love about FCI is that you get both the personalized experience of going to a smaller clinic due to FCI being divided into multiple satellite clinics, and also the practical benefits of a very large clinic. For example, costs were lower than other clinics because the expensive overhead costs (embryology lab, surgical center, etc) are absorbed by having a large number of patients served there. There is also the advantage that with many clinics, the providers have access to other fertility professionals for consultation - empowering the doctors to remain well informed and to have assistance for challenging cases.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
Egg retrieval - $9800 FET - $3500 Cryopreservation - $1525 Embryo biopsy - $2600
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I specifically sought a clinic that used eSET for younger women (as I was) - this was one of the reasons I was drawn to FCI and Dr. Hirshfeld over other clinics in the area.
10
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
9
NPS
9
Age 26 - 27
6 IUI
1 IVF
PCOS
Unexplained
South Asian
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She’s [Dr. Ahmad] was very patient and empathetic whenever we met...she would check kept an eye on the treatment and followed up in between to reassure us and answer our questions...Out 32 eggs we got 3 embryos and only 1 was viable for a transfer the other 2 had chromosomal abnormalities, I’m so glad we went with her recommendation and got the test done. We got the healthy embryo transferred and now I have a beautiful boy all thanks to her. I would choose her as my doctor if I need to go back again...
The clinic [Fertility Centers of Illinois] was very organized I was always able to reach nurse wasn’t kept on hold for too long...Even if we didn’t see the doctor that often I had piece of mind after I speaking with her. The entire staff was very helpful too, from the technician who did my ultrasounds to the lab assistant who drew my blood. Everyone had great bedside manner and made me feel at ease...
How was your experience with Asima Ahmad at Fertility Centers of Illinois?
We met after to follow up with results and to get an idea of what the next step would be, she would check kept an eye on the treatment and followed up in between to reassure us and answer our questions.
What's one piece of advice would you give a prospective patient of Asima Ahmad at Fertility Centers of Illinois?
The treatment and all the tests can be overwhelming, along with the time it can take can but be hopeful
During treatment, were you treated like a number or a human with Asima Ahmad at Fertility Centers of Illinois?
She’s was very patient and empathetic whenever we met.
Describe the protocols Asima Ahmad used in your cycles at Fertility Centers of Illinois and their degree of success.
We did 2 IUI’s and the second one ended up being a chemical pregnancy. She told us we could go for IVF as it had a better chance, but our insurance needed us to complete 6 IUI’s so we did 4 more and got 3 negative pregnancies and 1 more chemical. when we finally went for IVF she strongly suggested us to do a genetic testing which we hesitated at first but went with it. Out 32 eggs we got 3 embryos and only 1 was viable for a transfer the other 2 had chromosomal abnormalities, I’m so glad we went with her recommendation and got the test done. We got the healthy embryo transferred and now I have a beautiful boy all thanks to her. I would choose her as my doctor if I need to go back again.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: sahar kohistani )
I had so many doubts throughout the treatment, I used to call my nurse Sahar regarding questions about the next steps current treatment almost everything, she was very communicative and patient. She always responded to my emails promptly. Even if we didn’t see the doctor that often I had piece of mind after I speaking with her. The entire staff was very helpful too, from the technician who did my ultrasounds to the lab assistant who drew my blood. Everyone had great bedside manner and made me feel at ease.
Describe your experience with Fertility Centers of Illinois.
The clinic was very organized I was always able to reach nurse wasn’t kept on hold for too long. The receptionist diane was very friendly. The other receptionists were very curt though. The wait time was just 5-10 minutes.
9
Doctor
Asima Ahmad
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
4
NPS
4
Age 34
1 IVF
Unexplained
European
Income $200K - $499K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When I did speak with Dr. Rapisarda he was very kind, but could never answer questions or give me the guidance I was looking for...We tried ~5 separate times for an FET and the doctor barely made any changes to my protocal that clearly was not working...was very kind and compassionate. He listened, but he did not give me enough details on my treatment...I had multiple cancelled FET's due to thin lining, and not one time did I receive a call from the doctor.
I always felt like I was bothering the nursing staff [at Fertility Centers of Illinois]. When I called, they sounded annoyed when answering the phone. When I got results, if I asked a question, they sounded annoyed. The nursing staff is clearly overworked...Monitoring was a well-oiled machine, but sometimes long wait times. There were at least 30 people waiting for monitoring each time I went...There are too many patients. You see a different ultrasound tech, blood work tech, talk to different people always. No one knows you and your troubles. The nurses, nor the doctors can truely care because they have too many other patients.
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda was very kind and compassionate. He listened, but he did not give me enough details on my treatment. On my first IVF cycle, the dr. nor the nurses showed me how to do my injectable meds. I had multiple cancelled FET's due to thin lining, and not one time did I receive a call from the doctor. Only from the nurse, who always gave me the feeling that I was bothering her. We tried ~5 separate times for an FET and the doctor barely made any changes to my protocal that clearly was not working.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Be your own best advocate. Document everything.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
I felt like a number because of the clinic, not the doctor. I was treated with the dr for a year and only saw him 3-4 times. When I did speak with Dr. Rapisarda he was very kind, but could never answer questions or give me the guidance I was looking for.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Misty)
I always felt like I was bothering the nursing staff. When I called, they sounded annoyed when answering the phone. When I got results, if I asked a question, they sounded annoyed. The nursing staff is clearly overworked
Describe your experience with Fertility Centers of Illinois.
There are too many patients. You see a different ultrasound tech, blood work tech, talk to different people always. No one knows you and your troubles. The nurses, nor the doctors can truely care because they have too many other patients.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring was a well-oiled machine, but sometimes long wait times. There were at least 30 people waiting for monitoring each time I went.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
My insurance covered most costs. Out of pocket for ERA test, genetic testing, embryo storage
4
Doctor
John Rapisarda
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
1 of 5
4
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
9
NPS
10
Age 31
1 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Consultant
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I wish I had gotten to meet with him [Dr. Kaplan] more frequently, but I always felt extremely confident he knew what he was doing and was putting me on the best possible course of treatment to ensure success. My only complaint would be the limited windows of time he was available each month for procedures, causing longer wait times (~2 months) between cycles than I would have liked. I wish this schedule had been slightly more flexible, but realize this is how they are able to treat so many patients.
Due to number of eggs retrieved, froze all embryos rather than doing transfer right away [at Fertility Centers of Illinois] to increase chances of success...[nurses] Responded promptly to my questions through the online portal, provided detailed treatment schedules and walked me through all the details, very knowledgeable about all aspects of treatments...Very organized, gave me confidence that all aspects of treatment were well managed, online portal made communication easy, multiple locations made it easy to get to. Sometimes felt like a “factory” due to sheer number of people and rigidity of schedules, but still always felt like treatments were tailored to me and never felt like my own personal details were being ignored. Early morning hours made it easy to make weekday appointments that didn’t interfere with work.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
I wish I had gotten to meet with him more frequently, but I always felt extremely confident he knew what he was doing and was putting me on the best possible course of treatment to ensure success. My only complaint would be the limited windows of time he was available each month for procedures, causing longer wait times (~2 months) between cycles than I would have liked. I wish this schedule had been slightly more flexible, but realize this is how they are able to treat so many patients.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
If there’s anything you want to ask or make sure he knows about you, be upfront so you can use the time with him most efficiently.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan was always very warm and comforting. While we didn’t interact enough to build much of a relationship and I don’t feel like he remembered personal details about me, he had wonderful bedside manner and he seemed to genuinely care.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Used ganirelix and menopur for retrieval cycle and Luprolide (sp?) for the trigger shot. Due to number of eggs retrieved, froze all embryos rather than doing transfer right away to increase chances of success. Used Estradiol tablets for the first frozen transfer, then after that didn’t work, switched to patches for the second frozen transfer, which worked.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
Responded promptly to my questions through the online portal, provided detailed treatment schedules and walked me through all the details, very knowledgeable about all aspects of treatments.
Describe your experience with Fertility Centers of Illinois.
Strengths: Very organized, gave me confidence that all aspects of treatment were well managed, online portal made communication easy, multiple locations made it easy to get to. Sometimes felt like a “factory” due to sheer number of people and rigidity of schedules, but still always felt like treatments were tailored to me and never felt like my own personal details were being ignored. Early morning hours made it easy to make weekday appointments that didn’t interfere with work.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
The only part of my treatment not covered by insurance was a $300 admin fee, and I was able to appeal to get this covered under my insurance plan.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Because of my age (31), no prior history of issues or known risk factors, and the fact that a pregnancy with multiples is considered risky, Dr. Kaplan recommended transferring only 1 for at least the first two cycles.
9
Doctor
Brian Kaplan
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5