Fertility Centers of New England

4 doctors work here

Rated 6.7
Strongly recommend: 45%Neutral: 22%Don't recommend: 33%6.7
45% strongly recommend
75 reviews
Operations
8.1
8.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.1
8.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
5.3
5.3
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7
7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,682
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 8 offices

Bangor
700 Mt Hope Ave
Bangor, ME 04401
Bedford
169 South River Road
Bedford, NH 03110
Boston
575 Boylston Street
Boston, MA 02116
Braintree
30 Braintree Hill
Braintree, MA 02184
Nashua
166 Kinsley Street
Nashua, NH 03060
Portsmouth
875 Greenland Road
Portsmouth, NH 03801
Reading
20 Pond Meadow Drive
Reading, MA 01867
Westborough
33 Lyman Street
Westborough, MA 01581
Show 6 more

75 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 36 - 37
2 IUI
1 IVF
Anovulation
PCOS
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I always felt as though Dr. Hill really cared about me. Though he could move quickly through the material, he was always generous with our time at the end of sessions and answered all of my questions. He exudes sensitivity and warmth and I always left my interactions with him feeling heartened...the trick I learned was to wait for him to explain everything, write down all my questions during or ahead of time, and then ask my questions at the end...
The clinic [Fertility Centers of New England] is well organized, questions and or concerns are always addressed in a timely manner, and the staff and doctors are all friendly and compassionate. The early morning blood draws/monitoring can be a bit tough if you live farther away, but I understand why those early hours are necessary...We paid out of pocket, so I believe each round of IUI was around $2,000 - $3,000. I believe our round of IVF, including medications, retrieval and frozen transfer cost around $18,000...
How was your experience with Joseph Hill at Fertility Centers of New England?
My husband and I absolutely loved working with Dr. Hill. Though he can seem a bit overwhelming at first, the trick I learned was to wait for him to explain everything, write down all my questions during or ahead of time, and then ask my questions at the end. Dr. Hill always gave me as much time as was needed at the end to answer all of my well-researched questions. He never steered me wrong and after two failed IUIs (as predicted) we did one round of IVF which resulted in five frozen embryos. My first frozen transfer was successful and I am currently almost 33 weeks pregnant. My only regret is that I would recommend asking Dr. Hill about the necessity of ICSI if there is no male factor infertility. Current studies are showing the ICSI may be best avoided if male factor isn't part of the equation - though ICSI for everyone is standard at many clinics right now.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
As stated before, I would write down all your questions ahead of time and/or during the session and wait until the end to ask them to Dr. Hill. He will always grant you a generous amount of time. I would again, also double check with him the necessity, risk, benefits and potential drawbacks of using ICSI when there is no indication of male factor infertility.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I always felt as though Dr. Hill really cared about me. Though he could move quickly through the material, he was always generous with our time at the end of sessions and answered all of my questions. He exudes sensitivity and warmth and I always left my interactions with him feeling heartened.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Though Dr. Hill recommend we proceed straight to IVF due to my age (36) and PCOS, I didn't feel quite emotionally ready so we did two rounds of IUI first. When those weren't successful we went straight into an antagonist protocol of IVF which resulted in five frozen embryos. My first frozen transfer was successful and I am currently 33 weeks pregnant.
Describe your experience with the nursing staff at Fertility Centers of New England.
I loved the nurses at FCNE! The clinic runs like a well-oiled machine. All my questions were always answered promptly, and the nurses were friendly, compassionate and caring. Our entire experience with FCNE, Dr. Hill and all the other doctors was seamless from beginning to end.
Describe your experience with Fertility Centers of New England.
Our experience with FCNE was very positive. The clinic is well organized, questions and or concerns are always addressed in a timely manner, and the staff and doctors are all friendly and compassionate. The early morning blood draws/monitoring can be a bit tough if you live farther away, but I understand why those early hours are necessary.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
We paid out of pocket, so I believe each round of IUI was around $2,000 - $3,000. I believe our round of IVF, including medications, retrieval and frozen transfer cost around $18,000.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Dr. Hill recommended a single frozen embryo transfer, which I agreed with.
10
Doctor
Joseph Hill
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Portsmouth
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
9
Age 38 - 39
1 IVF
Diminished Ovarian Reserve
Male Factor
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Joseph Hill] is extremely knowledgeable of this specialty. A bit of a fast talker and straight to the point. But never be afraid to ask questions or ask him to explain something. He will always break down a topic for you to be able to understand and even draw things out for you...I found him to be very approachable but I'm also in the medical field so it may not be as overwhelming for me.
Great staff all around [at Fertility Centers of New England]. The Egg retrieval process was a bit odd as there were many ladies in a large pre - op room separated by a curtain. That felt a bit exposed...The entire staff is absolutely amazing in their Portsmouth office! The lab tech was there 30mins before opening so I could make it to my hospital shift on time on days i had to go in. The nursing staff was amazing!
How was your experience with Joseph Hill at Fertility Centers of New England?
Hebis extremely knowledgeable of this specialty. A bit of a fast talker and straight to the point. But never be afraid to ask questions or ask him to explain something. He will always break down a topic for you to be able to understand and even draw things out for you. His calling is medicine not art tho. I found him to be very approachable but I'm also in the medical field so it may not be as overwhelming for me.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Don't be afraid to ask questions if you want clarification. He may talk faster than an everyday person but he is more than willing to explain the process. He is incredibly knowledgeable about fertility.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
We started the process just as we went into covid lockdown. In February we had our egg retrieval and then we went into lockdown. Dr. Hill understood the stress I was under as a first responder during covid and the unknown of the affects of covid for pregnant women. We had 1 chance to have a child, I bluntly asked him; " if I was your daughter, what would you suggest I do?." He said let's wait until we know more about the virus Covid 19 and keep you as healthy as possible as an ER nurse so we can give you the very best chance to be a mom. He was genuine and warmth of his smile. He wished me health and safety and we meet again once the lockdown was lifted.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Due to our situation, (LoR)I believe I was on a high dose of many of the stimulating drugs. Trying to keep track of the timing of administration of the meds was a little challenging. I recall our egg retrieval day and was a bit bummed that we only were able to harvest 7 eggs especially after hearing the next lady had over 20 eggs retrieved but Dr Hill was very pleased that we got that many for me. My husband also had male infertility as of a result of a failed vasectomy so we chose to go straight for IVF with hatching assistance and genetic testing. We were called on the day of the transfer that for the most promising result that our 1 embryo would be frozen. We nicknamed it "Elsa". After the covid lockdown, the case numbers lessened (I'm a first responder) we met with Dr Hill and decided the best was to prepare my uterus to the best of medical ability to prepare for little 'Elsa's' return. To our surprise 'Elsa' turned out to be a boy. I went full term, giving birth at 40 yrs old to a 9.2lb healthy little boy who will be turning 2 in a few days.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: She was absolutely amazing!)
The entire staff is absolutely amazing in their Portsmouth office! The lab tech was there 30mins before opening so I could make it to my hospital shift on time on days i had to go in. The nursing staff was amazing! I has recieved disappointing news at an ultrasound and completely compartmentalized what Dr Hill had said. My rock star husband called the nursing staff and she spent close to an hour if not more explaining everything to him while I was working in my ER. The front desk staff even started lovingly asking us for updates on 'little Elsa' when we called.
Describe your experience with Fertility Centers of New England.
Great staff all around. The Egg retrieval process was a bit odd as there were many ladies in a large pre - op room separated by a curtain. That felt a bit exposed but unless you've worked in Healthcare and seen a PACU how it's set up is quite common.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Roughly $9k for medications, due to my diagnosis of low ovarian reserve I required a large dose of many of the medications. We chose to do assisted hatching, we went straight to IVF and genetic testing. Roughly $20-$23k for all of this and meds.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Dr. Hill was very honest about the possibilities of multiples with us. Our situation was that only 1 frozen embryo survived for transfer.
10
Doctor
Joseph Hill
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Fertility Centers of New England
Portsmouth
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
3
NPS
3
Age 30 - 31
3 IVF
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
6 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Although we never got as far as a transfer, Dr. Hill indicated that he would transfer 2 embryos if that was our wish. He left it totally up to us...I reached out to Dr. Hill’s office within the year we first started (about 10-11 months after our first cycle) to complete our last “free” cycle. Dr Hill met with us personally and explained that we were technically over our time limit, and indicated that it *shouldn’t* be free. He was not very friendly about this fact
Strengths [at Fertility Centers of New England]: price tag (especially in comparison to other northern New England clinics). Patient portal (the nurses were very prompt in responding to any and all questions on the portal). Weaknesses: quality of care. Tweaking protocol when cycles failed. No communication with or from the lab. Patient has little or no say in treatment...we did a “buy two get one free” package. I reached out to Dr. Hill’s office within the year we first started (about 10-11 months after our first cycle) to complete our last “free” cycle.
How was your experience with Joseph Hill at Fertility Centers of New England?
We had one phone consultation with Dr. Hill before our first IVF cycle. He did not do our egg retrieval nor did he check in during monitoring. He did not call when the cycle failed. We met with him (which we initiated) to plan our second cycle. We were all still hopeful at this point and he was fairly outgoing and conversational. He did not do any monitoring or the egg retrieval, and again, no contact during the cycle. He called to recommend donor eggs when he called to tell me the cycle failed. We met with him several months later, and was a little less friendly at this point, because as he explained, we were using a “free cycle” that he didn’t feel should be free (he stated we had waited too long for to use our 2 for 1 cycle). He did do that egg retreival, and left me a voicemail the next day that was about ten seconds long, that said “Hey Meredith, not good news unfortunately. As predicted, no eggs fertilized this cycle. I’m going to recommend you try donor eggs. Bye bye now.” And we have never talked since.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
His clinic is affordable, which is why we went with him. We did not have a good experience (x3). I would gladly pay a little more for a better experience overall— even if the cycle ultimately failed. Our cycles all failed, which may or may not have been Dr. Hill’s fault (he never really tweaked the protocol, he just continued to recommend donor eggs). It was the overall experience that we remember and want others to know about.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
1.) Although there were many friendly faces during monitoring, there were no initial instructions about what to expect during monitoring. There is no receptionist working during that time, so I didn’t know where to even sign in or what to expect. 2.) Dr Hill saw us in the parking lot on the way into our last egg retrieval and looked through us as if he didn’t know us, even after I smiled and gave a quiet “hello”. 3.) Dr Hill called me the day our embryo arrested and very bluntly said to turn to donor eggs. During our follow up meeting, he agreed to try one with my eggs more time with very little persuasion on my end. I felt as though he did not need to make that donor egg recommendation over the phone, one breath after telling me that our cycle failed. 4.)we did a “buy two get one free” package. I reached out to Dr. Hill’s office within the year we first started (about 10-11 months after our first cycle) to complete our last “free” cycle. Dr Hill met with us personally and explained that we were technically over our time limit, and indicated that it *shouldn’t* be free. He was not very friendly about this fact, and indicated that he was doing it as a favor for us, which I did not appreciate because we bought our first two cycles fair and square, and were completing our last cycle within the agreed upon timeframe.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
We used antagonist (Gonal-F, Menopur, Cetrotide) for two cycles and Long Lupron for one cycle.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nurses were for the most part friendly. The one expection was when my husband and I questioned the timing of our trigger shot, the nurse told us to “trust the doctor and stay off Google.”
Describe your experience with Fertility Centers of New England.
Strengths: price tag (especially in comparison to other northern New England clinics). Patient portal (the nurses were very prompt in responding to any and all questions on the portal). Weaknesses: quality of care. Tweaking protocol when cycles failed. No communication with or from the lab. Patient has little or no say in treatment.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Overall monitoring worked like a well-oiled machine, once you know the process.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
We did a two cycles for the price of one deal that included monitoring, egg retrieval and transfer. Medications were separate.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Although we never got as far as a transfer, Dr. Hill indicated that he would transfer 2 embryos if that was our wish. He left it totally up to us.
What specific things went wrong at Fertility Centers of New England?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
Our clinic has multiple locations. You get orders during the monitoring portion of the cycle that indicates where you need to go for monitoring the next day. I was once given orders to go to the wrong clinic. Luckily I questioned it before I went. In my last cycle the doc put me on a thyroid medicine and just told me to stay on it “through the duration of my pregnancy”. I never got pregnant, nor did I make it as far as a transfer. They told me to stop my fertility meds after our cycle failed but never gave instructions regarding the thyroid medicine. When I called to ask about it, they said to check with my PCP... even though it was Dr. Hill who put me on it in the first place.
3
Doctor
Joseph Hill
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
3
Clinic
Fertility Centers of New England
Portsmouth
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
10
NPS
10
Age 34 - 38
4 IVF
Male Factor
Unexplained
Income $100K - $199K
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hill is wonderful. He is straight forward without being harsh and will give you the information you mean without fluff. I prefer that over sugar coating! I know some have thought he was "mean" but I never had that experience and from reading reviews, I think his was more often than not, related to him critiquing patient's weight.... I have always done the standard lupin protocol, but for my next one we are changing it up to the micro flare lupron in hopes of getting more embryos
I love ALL of the nurses at FCNE. They've always been kind when things haven't gone our way, and given us hope to move forward. I think ti takes a special person to be a fertility nurse and FCNE has the best!... Communication great! Patient Liaison is amazing. Early morning monitoring hours make it easy to get to work and pursue treatment. I have never once regretted my choice to go to FCNE. If you are thinking of IVF please consult with Dr. Hill and crew.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill is wonderful. He is straight forward without being harsh and will give you the information you mean without fluff. I prefer that over sugar coating! I know some have thought he was "mean" but I never had that experience and from reading reviews, I think his was more often than not, related to him critiquing patient's weight.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Ask questions! He often comes across as speeding through appointments/consults, but it isn't because he doesn't care. He just has a plan and knows what it is! Trust him!
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I always felt like Dr. Hill gave me the time to answer questions. I think a Dr is only as strong as his support team, and the nursing staff at FCNE is top notch, and i felt like together, they all treated me like a person, not a number.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I have always done the standard lupin protocol, but for my next one we are changing it up to the micro flare lupron in hopes of getting more embryos!
Describe your experience with the nursing staff at Fertility Centers of New England.
I love ALL of the nurses at FCNE. They've always been kind when things haven't gone our way, and given us hope to move forward. I think ti takes a special person to be a fertility nurse and FCNE has the best!
Describe your experience with Fertility Centers of New England.
Communication great! Patient Liaison is amazing. Early morning monitoring hours make it easy to get to work and pursue treatment. I have never once regretted my choice to go to FCNE. If you are thinking of IVF please consult with Dr. Hill and crew.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Blood work is first, and usually that staff arrives really early so you can get that done and be first in line for U/S.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Self pay and it isn't cheap but FCNE seemed to have the most affordable.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
We only did one transfer where we transferred two embryos, so i cannot speak to this much.
10
Doctor
Joseph Hill
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Portsmouth
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
0
NPS
0
Age 36
2 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I had to constantly remind him [Dr. Robert Weiss] of my conditions, history and path forward every single time we sat together. How many times should you need to remind your doctor that you cannot take birth control due to a blood clotting disorder?...He quite literally remembers nothing about you from one visit to the next...we did not appreciate being automatically put onto a standard protocol without special consideration for our needs and/or health conditions. If I was not acutely aware of my own health and fertility concepts , we might have been talked into the completely wrong choice. In the end, I truly believe that had another doctor not stepped in to assist our case, we may have repeate
Strengths of the clinic [Fertility Centers of New England]: locations, early AM hours for bloodwork and monitoring, ability to do procedures at all times/days due to many physicians, numbers, money. Weaknesses: No personal treatment, you are a number, disorganized and unfriendly patient coordination, slow insurance processing team, inconsistency in interpretation of monitoring results from site-to-site, too many physicians involved to have personal touch, completely inflexible and stubborn in their ways - " the protocol is the protocol, the procedure is the procedure".
How was your experience with Robert Weiss at Fertility Centers of New England?
Dr. Weiss is not an unfriendly person; I think he quite possibly could be a nice guy to know. Unfortunately, his mannerisms in the office did not convey confidence or give us the impression that he was "in our corner". In the grand scheme of infertility cases, my husband and I are quite straightforward. However, we did not appreciate being automatically put onto a standard protocol without special consideration for our needs and/or health conditions. If I was not acutely aware of my own health and fertility concepts , we might have been talked into the completely wrong choice. In the end, I truly believe that had another doctor not stepped in to assist our case, we may have repeated this unsuccessful transfer protocol over and over. There is a benefit to having a gigantic clinic, and perhaps some find the mechanics and timing of that helpful. However, this really strained the relationship between us and Dr. Weiss, and I would not recommend this additional stress to anyone already going through infertility.
What's one piece of advice would you give a prospective patient of Robert Weiss at Fertility Centers of New England?
You are going to have to advocate for yourself HARD. You have to constantly remind the doctor of everything about you, all the time. If you are not comfortable with that, or do not know this process very well, we would advise seeking alternate care.
During treatment, were you treated like a number or a human with Robert Weiss at Fertility Centers of New England?
I believe that Dr. Weiss, like many physicians, does not mean harm toward his patients. However, his bedside manner really leaves something to be desired, and the way he and the other doctors & staff conduct business in this practice is shameful. You sit among a huge group of persons waiting in a huge room, and sign yourself in. You wait tremendous amounts of time, and are treated like farm animals being milked. The one-on-one consults with Dr. Weiss feel no different, and I would say worse. I had to constantly remind him of my conditions, history and path forward every single time we sat together. How many times should you need to remind your doctor that you cannot take birth control due to a blood clotting disorder? Your health and well-being should be their top priority, followed second by their drive to get you to your goals of starting or growing your family. He quite literally remembers nothing about you from one visit to the next, and I am not sure he is aware how hurtful, scary and devastating that is to a couple going through this already horrible experience.
Describe the protocols Robert Weiss used in your cycles at Fertility Centers of New England and their degree of success.
In summary, we did a total of 2 egg retrieval cycles, 2 transfer cycles, and many halted processes in between. We began this journey knowing of our medical history with male factor infertility. This knowledge in itself should have prepped the clinic to request back-up cryopreserved sperm in the event anything happened on the physical day of retrieval (i.e. – if there was any issue getting live sperm on the day of egg retrieval). This was not done and cost us a huge portion of time and lots of insurance hurdles to go through. My husband’s medication halted sperm production during the retrieval, and our oocytes were frozen on day of retrieval, which was not something we discussed prior to surgery. I signed consent forms immediately after anesthesia, and while I would have chosen the same thing in another situation, this lack of planning and harried accommodations infuriated us. My husband eventually created multiple back-up vials of sperm and insisted about them being frozen and stored at the clinic. Due to insurance restrictions, we were now forced to use the frozen oocytes to attempt embryo creation, despite the acknowledgement that success rates would be considerably lower. Nothing can describe the heartbreak when FCNE informed us that none of the oocytes survived the thaw, and we would have to undergo a second retrieval process. Months later, due to travel and other conflicts, we had a second egg retrieval done, and the result of this was 5 total embryos using a fresh semen sample produced the day of retrieval. Under the perceived time pressure that many of us feel undergoing infertility, we elected to conduct a fresh transfer cycle with one of the embryos during the same cycle as the retrieval. It was clear my uterus and body were not ideally prepared for this transfer and quite stressed. Needless to say, the transfer of the fresh embryo did not work, and we were able to freeze down 2 other embryos. We were stressed, hopeless and exhausted, and elected to take a couple months off to let my mind and body recover. Upon return, we commenced an estrogen-supported cycle to attempt a transfer. The Estrogen suppressed ovulation, extended my normal 28-day cycles to greater than 46 days, and the endometrial lining never reached the desired thickness despite countless days of monitoring. Frustrated with Dr. Weiss for trying to push this cycle to success when it clearly was not getting there, I asked for medication to induce a period or ‘breakthrough’ bleed (as without ovulation, it was unsure when my body would decide to menstruate). We therefore started a new ‘cycle’ with plenty of added surprises; upon my first blood & ultrasound monitoring, it was clear that the follicle from my last cycle was still maturing in the ovary, and was now nearly ready to ovulate. This is when a second physician at FCNE took a look at my file (by chance? by intervention???) and determined that we should try a ‘natural’ cycle – we would monitor ovulation and do the transfer immediately after. Yes, this involves a lot of monitoring, but it is almost as natural as you can go. No estrogen, just progesterone support to promote the pregnancy. This was our successful cycle. Ten days post-transfer we had a blazing positive pregnancy test. Had we not been allowed to do a natural cycle for transfer, we may have never got here.
Describe your experience with the nursing staff at Fertility Centers of New England.
I think that because we did not have specific nurses or nursing staff assigned to us, it was very 'hit or miss' if we had good care from the team on a day to day. I will say that the 'lead nurse' or however she was referred to was perhaps the least compassionate human I have ever met, and it was outrageous to me that she was allowed to speak to patients as she did. We limited our discussion with her to only what was absolutely necessary. Some of the nurses were very sweet, some were also very rude. It just depended.
Describe your experience with Fertility Centers of New England.
I supposed, like so many things in life, it is a choice you should make based upon your own mental state and stance. If achieving a pregnancy, despite hurdles and feeling like farm cattle, is your goal, this might be perfectly adequate. They have the flexibility, numbers and success rates that suggest it is a worthy clinic. However, I would postulate that the majority of women & couples are in an infertility situation are already mentally and emotionally fragile, and this additional stress provided by this type of clinic seems like the wrong choice for many. Strengths of the clinic: locations, early AM hours for bloodwork and monitoring, ability to do procedures at all times/days due to many physicians, numbers, money. Weaknesses: No personal treatment, you are a number, disorganized and unfriendly patient coordination, slow insurance processing team, inconsistency in interpretation of monitoring results from site-to-site, too many physicians involved to have personal touch, completely inflexible and stubborn in their ways - " the protocol is the protocol, the procedure is the procedure".
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring was very much a 'cattle-call' process. So many persons in a waiting room where you checked yourself in. I think that having the hours early in the AM was convenenient for most, but it was not as convenient as coming in when it made sense for you.
Describe the costs associated with your care under Robert Weiss at Fertility Centers of New England.
Thankfully we live in a state with mandated coverage, and our insurance was excellent. We paid for storage of embryos and semen samples, which was in the $100s, but otherwise we only paid our co-pays for cycles and medications.
Describe Robert Weiss's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Single transfer is mandated here, and I support that. As a high-risk patient, I would not have been comfortable with transferring multiple embryos.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Centers of New England.
Some things that felt like insults at the end of the day: * When we finally got a positive pregnancy test, a random nurse who I never had met called to tell me. I could not believe our own doctor did not call. * Due to male factor infertility, we should have had frozen sperm samples prepared ahead of any egg retrieval cycle, or at least been asked about it. We were not * We constantly had to remind them where we lived, and therefore would prefer to be monitored at the clinic near our home * Insurance procedures and delays were never explained. I understand that department's role is critical and high-volume, but getting zero information about anything which caused months and months of delay was so frustrating * The patient care coordinator lead was NEVER in the office and we could not reach her by phone. It was so sad and frustrating * Our oocytes were destroyed due to hurried procedure to freeze down when we did not have adequate sperm; this resulted in needing to go though multiple retrieval cycles unnecessarily * Prescriptions were sent to pharmacies which did not take our insurance/were out of network, despite us having asked they be sent to places with known coverage * There are standard protocols which you are put onto without any option to discuss or understand alternatives.
0
Doctor
Robert Weiss
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
2 of 5
0
Clinic
Fertility Centers of New England
Reading
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
2023 - 2024, Successful
NPS
8
NPS
9
Age 34 - 35
1 IVF
Male Factor
European
Income $200K - $499K
Business Executive
1st of 3 Docs
Neutral
Strongly Recommends
Successful
Dr Weiss is clearly an expert in his field, he has seen it all and that was reassuring to us...told us our case was clear and we had a good chance of success...very quick in terms of putting together the treatment plan and ordering all the tests...not overly warm and fuzzy...was sometimes late but when he joined, he never rushed us
FCNE are organized and will get you through the process quickly. Appointments were always on time and well managed through the portal...Many of the initial consults were on zoom...Their staff were all lovely...Tracy in particular stands out. So compassionate...Melissa is very quick to reply...Emily was with me the day of the retrieval and was so kind
How was your experience with Robert Weiss at Fertility Centers of New England?
Dr Weiss is clearly an expert in his field, he has seen it all and that was reassuring to us. He told us our case was clear and we had a good chance of success, which reassured me. He was also very quick in terms of putting together the treatment plan and ordering all the tests etc. He’s not overly warm and fuzzy but I didn’t need that, we just needed someone to tell us what to do and build a plan. He took interest in our personal lives and gave us recommendations of other doctors to see for additional tests etc. He was sometimes late but when he joined, he never rushed us and we understood that he has other patients etc. He was so happy for us when we got pregnant and his unsurprise was again reassuring. He’s a caring doctor who I felt was rooting for us.
What's one piece of advice would you give a prospective patient of Robert Weiss at Fertility Centers of New England?
He is to the point and sometimes a little less thorough but his follow through is extremely thorough and has a wonderful team of nurses who work through the treatment plan. Understand that the doctor builds the plan but the nurses and clinic execute it and his team are wonderful.
During treatment, were you treated like a number or a human with Robert Weiss at Fertility Centers of New England?
Dr Weiss was the first doctor who listened to our situation looked at our tests and came up with a clear plan. He was to the point but I appreciated it after months of trying. He was always pleasant and curious, once in a meeting he never rushed us or made us feel like our questions were silly
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Melissa and Tracy )
All of the nurses were so wonderful, Tracy in particular stands out. So compassionate and always made sure we knew we could ask as many questions as needed etc. Melissa is very quick to reply and get you answers too. Emily was with me the day of the retrieval and was so kind and reassuring. Truly a wonderful nursing staff.
Describe your experience with Fertility Centers of New England.
FCNE are organized and will get you through the process quickly. Appointments were always on time and well managed through the portal. I was at the Reading facility, it was reassuring to be there in person and see others going through the same thing. Many of the initial consults were on zoom but then once we started, they have clinics all around Boston so scheduling etc was easy. Their staff were all lovely.
Describe the costs associated with your care under Robert Weiss at Fertility Centers of New England.
The total cycle was $12k but insurance covered the majority. For meds it was $700 after insurance. Dr Weiss asked us about insurance and put us in touch with the financial coordinator- he was very focused on this.
8
Doctor
Robert Weiss
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
9
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2023, Successful
NPS
7
NPS
9
Age 35 - 40
3 IUI
2 Egg Freezing
Donor Sperm
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $50K - $99K
Teacher
Only Doc Seen
IVF With Other Docs
Neutral
Strongly Recommends
Successful
Dr Hill has been my fertility doctor for the conception of my son in 2021 and hopefully a second soon. He can speak very fast and sometimes assumes you understand the process when explaining something. A lot of times clarifying questions are necessary! He is very knowledgeable and I have found his protocols to be customized for me. He is kind but not very warm (I don’t need a warm bedside manner but I know some do!)
I have found them [Fertility Centers of New England nursing staff] to be communicative and never dismissive. This process is stressful and they are understanding and non judgemental...Great response time! I love getting my orders and messages through the portal! It’s like a well oiled machine. I also love that HSG, ultrasound, lab, and egg retrieval is all in the same place. It never feels stressful to come for early morning appointments.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr Hill has been my fertility doctor for the conception of my son in 2021 and hopefully a second soon. He can speak very fast and sometimes assumes you understand the process when explaining something. A lot of times clarifying questions are necessary! He is very knowledgeable and I have found his protocols to be customized for me. He is kind but not very warm (I don’t need a warm bedside manner but I know some do!)
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Prepare questions ahead of any appointment and take notes as he talks. If you miss something ask him to explain.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Dr Hill is very knowledgeable but is a fast talker. Sometimes he speaks so fast that it gets overwhelming like I am going to miss something important.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Given my DOR he chose to do Estrace priming and no use of birth control as to not suppress follicle growth. I also did back to back cycles of egg freezing.
Describe your experience with the nursing staff at Fertility Centers of New England.
I have found them to be communicative and never dismissive. This process is stressful and they are understanding and non judgemental!
Describe your experience with Fertility Centers of New England.
Great response time! I love getting my orders and messages through the portal! It’s like a well oiled machine. I also love that HSG, ultrasound, lab, and egg retrieval is all in the same place. It never feels stressful to come for early morning appointments.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
The ultrasound techs are lovely and quick. Always willing to explain when asked questions!
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Egg freezing two cycles (including medication= 10,000 each Donor sperm vials= $5,000 Iui (self monitored)= 500 each (3) Embryo thaw and genetic testing= $15,300
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I am still in the stage of thawing and fertilizing frozen eggs to make embryos at this time.
7
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
1
NPS
1
Age 43
1 IVF
Diminished Ovarian Reserve
South Asian
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Weiss posses a good bedside manner. However, he's always late and appeared not prepared for the appointment. We had to remind him information...We saw Dr. Weiss twice...Do your home work on protocols. Especially, if you had diminished ovarian reserve, non-response, etc. Specifically ask the doctor what protocol, they are recommending for you and why. After each blood test and ultrasound, ask what the results were? Don't go with the flow and do as they say. Ask questions!...
There were two nurses [at Fertility Centers of New England] that communicated via the portal. After each blood test/US instructions were sent via the portal. One nurse sent instructions w/ medications that were not ordered for me. So it seemed to be a copy and paste of instructions instead of any personalized care...Protocol was not clearly communicated. I understand things will need to be adjusted based on blood tests/US results. However, going into a treatment cycle inform the patient what to expect...
How was your experience with Robert Weiss at Fertility Centers of New England?
We saw Dr. Weiss twice. We had tests done elsewhere and sent the results to his office. However, for some reason, he didn't get the results until the day of our consult. Hence, we discussed about the health history in our first visit. Then scheduled another visit for him to review and go over the plan. On the hide sight, I regret for trusting the physician to provide us the details of the plan. Up until today, I cannot figure out what type of protocol I was put through. I also felt that my first egg retrieval should have been cancelled due to under response.
What's one piece of advice would you give a prospective patient of Robert Weiss at Fertility Centers of New England?
Do your home work on protocols. Especially, if you had diminished ovarian reserve, non-response, etc. Specifically ask the doctor what protocol, they are recommending for you and why. After each blood test and ultrasound, ask what the results were? Don't go with the flow and do as they say. Ask questions!
During treatment, were you treated like a number or a human with Robert Weiss at Fertility Centers of New England?
Overall, Dr. Weiss posses a good bedside manner. However, he's always late and appeared not prepared for the appointment. We had to remind him information.
Describe the protocols Robert Weiss used in your cycles at Fertility Centers of New England and their degree of success.
Follistom 225IU (AM/PM) day 4 through 8 (4 days); Menopur 75IU on day 8 (1 day); Ganirelix .25mg day 8 and day 9 (2 days); trigger on day 9.
Describe your experience with the nursing staff at Fertility Centers of New England.
There were two nurses that communicated via the portal. After each blood test/US instructions were sent via the portal. One nurse sent instructions w/ medications that were not ordered for me. So it seemed to be a copy and paste of instructions instead of any personalized care. For example, I was not ordered Cetrotide or Gonal F. The instructions were referring to those meds. Also, while I was ordered at least week worth of Menopur, it was not included in my protocol. I did specifically ask that on day 5 of my treatment. Then asked to take it. So I don't know if that was a communication issue, disconnect, or not knowing what meds were ordered for me. It really didn't seem like the care was personalized.
Describe your experience with Fertility Centers of New England.
The administrative folks were superb. They convey the messages to the respective teams. Responds to your questions very quickly. I've also spoken with the administrative staff over the phone. They are very professional and caring.
Describe the costs associated with your care under Robert Weiss at Fertility Centers of New England.
PGT not covered. Others were covered by insurance.
Describe Robert Weiss's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
eSET based on my medical history of unexplained miscarriages.
What specific things went wrong at Fertility Centers of New England?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
Protocol was not clearly communicated. I understand things will need to be adjusted based on blood tests/US results. However, going into a treatment cycle inform the patient what to expect. For example, we're thinking of day 1 through day 5 you will get these meds. Also, the pharmacists places to order for drugs. But care team seem to be disconnected from it. The patient has no idea what pharmacists order was (drugs, quantities, doses). I happened to check what the specialty pharmacy was getting ready to ship and caught it was missing Follistim. Again, better transparency of the drug order would have been nice.
1
Doctor
Robert Weiss
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
2 of 5
1
Clinic
Fertility Centers of New England
Reading
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 28
2 IVF
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Vitiello never did a single one of our procedures, and wasn’t even the one to call with the results for the frozen transfer. We haven’t heard from her in weeks and have decided to switch to another doctor within the clinic because the trust is completely gone...We saw her 3 times for consults… one I had to advocate for after a failed cycle. We had very little contact with her or information given unless explicitly asked for....
you get pushed through and they [Fertility Centers of New England] don’t pay a lot of attention to you as an individual. You have to really advocate for yourself to get the information you should be naturally given...[monitoring appointments are] 6:30-7:15 first come first serve… you have to get there earlier because people start lining up by 6:15...We had to request more information and test results several times. A little bit short and cold when you ask additional questions
How was your experience with Danielle Vitiello at Fertility Centers of New England?
We were initially very hopeful. Dr. Vitiello stated that she had full confidence in our success. We ended up completing 2 egg retrieval cycles. The first 8 eggs were retrieved, resulting in 2 viable embryos. One was transferred and one was frozen. The transfer failed. She then suggested we do another retrieval to get as many embryos as possible for future children. She changed our medications slightly. We ended up with 0 embryos. We then did a from embryo transfer with our last remaining embryo, which resulted in a chemical pregnancy. Dr. Vitiello never did a single one of our procedures, and wasn’t even the one to call with the results for the frozen transfer. We haven’t heard from her in weeks and have decided to switch to another doctor within the clinic because the trust is completely gone.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
See someone else. She’s very unclear with her plan, and you have to really advocate for any face time with her. And then when you talk to her she doesn’t give you any clear information unless you ask for more explanation, she just assumes you know the entire process.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
We saw her 3 times for consults… one I had to advocate for after a failed cycle. We had very little contact with her or information given unless explicitly asked for
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
1st retrieval cycle- gonal 1x/day, cetrotide, menopur, progesterone in oil 2nd retrieval cycle- gonal 2x/day, cetrotide , progesterone in oil FET- estrace 2mg 2x/day orally and vaginally, 1mg progestrone in oil
Describe your experience with the nursing staff at Fertility Centers of New England.
Not a lot of communication overall. They were very Clear with the portal messages and medication instructions. We had to request more information and test results several times. A little bit short and cold when you ask additional questions
Describe your experience with Fertility Centers of New England.
It’s a baby factory… you get pushed through and they don’t pay a lot of attention to you as an individual. You have to really advocate for yourself to get the information you should be naturally given
Describe your experience with your monitoring appointments at Fertility Centers of New England.
6:30-7:15 first come first serve… you have to get there earlier because people start lining up by 6:15
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Insurance covered a lot of it, but the 2 additional tests she recommended was uncovered and cost $2500 a piece
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Our insurance only allowed for single for the first 3 and then can switch to multiple
What specific things went wrong at Fertility Centers of New England?
  • Failed to call in prescriptions to pharmacy
0
Doctor
Danielle Vitiello
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
0
Clinic
Fertility Centers of New England
Reading
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
7
Age 39 - 40
Male Factor
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Donor Sperm
Neutral
Neutral
Success w/ Doc Too early to know
Danielle [Vitiello] personally responds to all emails, and is incredibly good with knowing all of your information (test results, etc) before she answers, which is reassuring. I worry about doctors having so many patients that they just go surface level with each, and with Danielle and her staff that has never been an issue. When she had to call to give us bad news about a test result, she left an incredibly empathetic message.
Fertility Centers of New England runs like a well-oiled machine, which is incredibly reassuring. They are open for blood work and ultrasounds for a few hours before work, and they gave me tips for what time to arrive to make sure I am in and out in time. The staff are always friendly and confident, and always answer questions over their email system same day.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Danielle is optimistic but frank. She talks quickly and seems incredibly confident in how she thinks your treatment will go. While that was very reassuring at the time, it also set us up to expect thing to go well which led to extra disappointment when they didn't. She is happily willing to go over details multiple times if you need things explained again, and although she has a brusque manner we didn't in any way feel rushed.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Write down your questions in advance, so that you don't forget to ask them as things move quickly in an appointment. In our first appointment I was going to take notes, but she said I didn't need to as she'd be writing everything up. I wish I had taken notes anyway, as she talks quickly and I feel like I missed things.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Danielle personally responds to all emails, and is incredibly good with knowing all of your information (test results, etc) before she answers, which is reassuring. I worry about doctors having so many patients that they just go surface level with each, and with Danielle and her staff that has never been an issue. When she had to call to give us bad news about a test result, she left an incredibly empathetic message.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
After a semen analysis detected a 0 sperm count, my husband saw a urologist recommended by Danielle who diagnosed him with azoospermia, so we will be using donor sperm. We are currently researching sperm banks. Once we choose a donor, Danielle recommended two rounds of IUI, despite the low success rate, just to try before we move on to IVF if needed, for insurance and age purposes as I am almost 40.
Describe your experience with the nursing staff at Fertility Centers of New England.
Fertility Centers of New England runs like a well-oiled machine, which is incredibly reassuring. They are open for blood work and ultrasounds for a few hours before work, and they gave me tips for what time to arrive to make sure I am in and out in time. The staff are always friendly and confident, and always answer questions over their email system same day.
Describe your experience with Fertility Centers of New England.
They see a lot of patients, but in a way it is reassuring that this is not their first rodeo. I really appreciate their email system, as opposed to leaving a message for a doctor, waiting for them to call you back, and hoping it's at a time when you are free. They always answer their emails same day.
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
N/A
7
Doctor
Danielle Vitiello
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
7
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
5
NPS
4
Age 36
2 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
We did antagonist IVF [with Dr. Hill] and needed rescue ICSI. It was not automatically done...I over stimulated so we had to do a freeze all cycle. 24 eggs, two embryos...Second round, same protocol but we started with 225 Gonal F and decreased to try to avoid overstimulation. I still overstimulated in final days...was on auto repeat each appointment...Strong presence, and confident. He talks fast. Our actual time with him has been very little. Our follow ups and consult have barely totaled 30 minutes over past year. He does assume you know everything he’s talking about or will research on your own. He did acknowledge I’ve been through a lot and he would be there if I needed to call him. The clinic rotates doctors so he was not the one to perform my retrivals or do my transfers.
Nurses are not warm [at Fertility Centers of New England]...It’s a rotating staff [of nurses] and they use a portal for all communication so it’s very short and to the point...sometimes having to wait over an hour or more for an ultrasound. Lab work usually took only a few minutes. Everything just seems very systematic, no one making small talk or really getting to know me even though I’ve been there frequently...Strengths are they respond in portal quickly. Weaknesses are it’s a baby factory and I don’t really like the staff with exception of one ultrasound tech.
How was your experience with Joseph Hill at Fertility Centers of New England?
Strong presence, and confident. He talks fast. Our actual time with him has been very little. Our follow ups and consult have barely totaled 30 minutes over past year. He does assume you know everything he’s talking about or will research on your own. He did acknowledge I’ve been through a lot and he would be there if I needed to call him. The clinic rotates doctors so he was not the one to perform my retrivals or do my transfers.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
It’s a baby factory so just be aware of that and try to get over it.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Doctor was on auto repeat each appointment. Nurses are not warm.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
First round. We did antagonist IVF and needed rescue ICSI. It was not automatically done. 150 Gonal F, menopur and Cetrotide. I over stimulated so we had to do a freeze all cycle. 24 eggs, two embryos. First transfer, negative second we got a positive but it ended up being chemical pregnancy. Second round, same protocol but we started with 225 Gonal F and decreased to try to avoid overstimulation. I still overstimulated in final days so we did another freeze all. 6 eggs, one embryo. Will be transferring embryo in next coming weeks.
Describe your experience with the nursing staff at Fertility Centers of New England.
It’s a rotating staff and they use a portal for all communication so it’s very short and to the point.
Describe your experience with Fertility Centers of New England.
Strengths are they respond in portal quickly. Weaknesses are it’s a baby factory and I don’t really like the staff with exception of one ultrasound tech. They all have an attitude like like is mundane or they are way too fake- for example one of the girls calling our name to come back for ultrasound was overly cheerful and Kept asking how we were today. They day I was there was a follow up to the chemical pregnancy. I said I was fine. She responded oh come on, just fine?! Then she wispered to the nurse “oh it’s one of those days today.”
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Very early and with traffic, I’d have to leave house by 6am. Cattle call for sure yes, sometimes having to wait over an hour or more for an ultrasound. Lab work usually took only a few minutes. Everything just seems very systematic, no one making small talk or really getting to know me even though I’ve been there frequently.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Dr actually commented that due to my great insurance we could bypass some of the red tape. So all I’ve had is copays ($60 per visit) and paying copays for meds ($550 each round)
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
He only transfers one embryo to avoid multiples and we were happy with this approach.
5
Doctor
Joseph Hill
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
4
Clinic
Fertility Centers of New England
Reading
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
5
NPS
6
Age 29 - 30
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
South Asian
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Doctor [Dr. Plante] said that with my age and insurance, it was best to transfer one. I agree, however we never made it that far out to transfer...I just didn't feel like information was explained to me thoroughly, especially with all the test results from diagnosis to treatment. I feel like meets were brief and then on to the next "number". I want it to be more personable, like she actually cares for my fertility sake... If I was to go another round, I would need more confidence from her and her team in explanation of process from start to end, with details and test results, as well as giving us the maximum resources out there that could help our situation.
The nursing staff [at Fertility Centers of New England] were friendly, and tried to help me when I ask. They were overall kind but some of the ultra sound techs were not as friendly...did not call me until 30 minutes before the transfer appointment to tell me that my cycle has been cancelled. It took us over an hour to get to the clinic. They could have called the day before or at least 2 hours prior to our early appt...they did not talk much in regards to my specific situation, or tell me what they are looking for (during ultrasound monitoring) and therefore again made me feel like a number.
How was your experience with Beth Plante at Fertility Centers of New England?
Beth Plante is a doctor who seems to know what she is talking about, however I do not feel she has enough experience with my kind of diagnosis in her center therefore I don't feel confident in her direction of leading upon the treatment. If I was to go another round, I would need more confidence from her and her team in explanation of process from start to end, with details and test results, as well as giving us the maximum resources out there that could help our situation.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Ask the doctor to be very thorough with you in detail about the process because if you do not advocate for yourself, then they will simply not share much details with you.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
I just didn't feel like information was explained to me thoroughly, especially with all the test results from diagnosis to treatment. I feel like meets were brief and then on to the next "number". I want it to be more personable, like she actually cares for my fertility sake.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Antagonist Protocol, was suppose to be better with my diagnosis, however I responded poorly to this.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nursing staff were friendly, and tried to help me when I ask. They were overall kind but some of the ultra sound techs were not as friendly.
Describe your experience with Fertility Centers of New England.
The office staff was friendly, however they did not talk much in regards to my specific situation, or tell me what they are looking for (during ultrasound monitoring) and therefore again made me feel like a number.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
The ultrasound techs were not as friendly and did not explain what they were looking for or what they are seeing.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
out of pocket total was roughly $400.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Doctor said that with my age and insurance, it was best to transfer one. I agree, however we never made it that far out to transfer.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of New England.
FCNE did not call me until 30 minutes before the transfer appointment to tell me that my cycle has been cancelled. It took us over an hour to get to the clinic. They could have called the day before or at least 2 hours prior to our early appt.
5
Doctor
Beth Plante
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
6
Clinic
Fertility Centers of New England
Reading
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 42 - 43
3 IVF
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Plante is very knowledgeable and informative. She has an amazing bedside manner and is very empathetic. She even called me on Sunday to deliver the news herself...takes the time to get to know her patients. She explains things well and is usually easy to understand and follow. I trust her completely. I have recommended her to others and will continue to do so. I think it’s great that she delivers news herself even if she’s not working.
They are called Fertility Centers of New England but there are no offices in RI or CT. They only do 5 day transfers, no exceptions. Even when I didn’t see my regular doctor for retrievals I always felt safe. The portal makes communication so much easier. No panicking because you missed a call...Everyone is knowledgeable and patient and typically respond quickly. I love Melissa and Allison in Braintree that do the monitoring and Kelly is awesome.
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante takes the time to get to know her patients. She explains things well and is usually easy to understand and follow. I trust her completely. I have recommended her to others and will continue to do so. I think it’s great that she delivers news herself even if she’s not working.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Bring a notebook. She takes kind of fast because she has a lot to say.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Dr. Plante is very knowledgeable and informative. She has an amazing bedside manner and is very empathetic. She even called me on Sunday to deliver the news herself.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Antagonist and lupron flair both with birth control suppression. And a lupron flair with estrace suppression. Antagonist produced the most eggs but the lowest quality. Lupron flair less eggs but better quality. So we tried Lupron Flair without birth control and it was worse than any other cycles.
Describe your experience with the nursing staff at Fertility Centers of New England.
Everyone is knowledgeable and patient and typically respond quickly. I love Melissa and Allison in Braintree that do the monitoring and Kelly is awesome.
Describe your experience with Fertility Centers of New England.
They are called Fertility Centers of New England but there are no offices in RI or CT. They only do 5 day transfers, no exceptions. Even when I didn’t see my regular doctor for retrievals I always felt safe. The portal makes communication so much easier. No panicking because you missed a call.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Smooth, seamless. Melissa and Alison in Braintree are amazing you are in and out of there. In Reading it is busier so it isn’t as smooth it takes a lot longer to get in and out. But the nurses are great.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
A lot was covered by insurance but not all bills have been received yet
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
N/A
10
Doctor
Beth Plante
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Unsuccessful
NPS
7
NPS
8
Age 37 - 42
6 IUI
4 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Income $100K - $199K
Only Doc Seen
Donor Sperm
Neutral
Neutral
Unsuccessful
Dr. Hill is a very bright and experienced doctor. While he explains everything, sometimes I wish he would slow down a bit to allow for better absorption of information and understanding. At times, he seems closed off to alternate treatments, but I attribute that to the fact that he's been doing this for a long time and knows what works....Now that I'm over 40, we use an antagonist down regulation protocol (using Estrace and Cetrotide). Stimmimg consists of 300 gonal-F, 150 Menopur and Cetrotide. I've produced 4+ eggs with each cycle. For one cycle, we tried the Lupron microflare protocol (in an attempt to harvest more eggs).
The clinic is organized, well-run and has kind and knowledgeable staff. The nurse care-team is outstanding.... Monitoring is done at several satellite offices, which makes it convenient. The hours at the office I typically monitored at were 7:00-7:30 am.... They [nursing staff] are incredible. I felt so well cared for. They are responsive (always before the end of the day), caring and kind. There was one nurse, Christine Mazri, who went out of her way to be there for me throughout my procedures. However, all of the nurses on Dr. Hill's care team are fabulous.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill is a very bright and experienced doctor. While he explains everything, sometimes I wish he would slow down a bit to allow for better absorption of information and understanding. At times, he seems closed off to alternate treatments, but I attribute that to the fact that he's been doing this for a long time and knows what works.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Bring a notepad to take notes when Dr. Hill speaks. Sometimes he goes to fast and it feels a bit rushed.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
The nurses at FCNE are amazing! They are warm, caring and always make me feel important.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Now that I'm over 40, we use an antagonist down regulation protocol (using Estrace and Cetrotide). Stimmimg consists of 300 gonal-F, 150 Menopur and Cetrotide. I've produced 4+ eggs with each cycle. For one cycle, we tried the Lupron microflare protocol (in an attempt to harvest more eggs). Unfortunately, that cycle ended up being cancelled because I had one lead follicle and the others failed to grow.
Describe your experience with the nursing staff at Fertility Centers of New England.
They are incredible. I felt so well cared for. They are responsive (always before the end of the day), caring and kind. There was one nurse, Christine Mazri, who went out of her way to be there for me throughout my procedures. However, all of the nurses on Dr. Hill's care team are fabulous.
Describe your experience with Fertility Centers of New England.
The clinic is organized, well-run and has kind and knowledgeable staff. The nurse care-team is outstanding. Compared to what I hear patients of other clinics complain about, I can't think of any complaints.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring is done at several satellite offices, which makes it convenient. The hours at the office I typically monitored at were 7:00-7:30 am. I am a single mom of a young child so it was sometimes hard to get there by 7:30. Also, on Sundays, you need to go to the Reading office and sometimes you would need to wait for over an hour if you needed an ultrasound. I live 45 minutes away from that office so a Sunday monitoring, it was often close to 3 hours including travel time. I dreaded Sunday monitoring.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
IUI-$500 per cycle PGS- $2650 regardless of quantity of embryos being tested.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Due to my age, Dr Hill was fine with me transferring 3 embryos at a time. He explained to me that it was highly unlikely that that would result in multiple babies. He was right!
7
Doctor
Joseph Hill
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
8
NPS
8
Age 24 - 26
Diminished Ovarian Reserve
Endometriosis
PCOS
Uterine Fibroids
European
Income $50K - $99K
Consultant
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Neutral
Unsuccessful
When ever we reach out to her nursing staff with questions for the doctor she [Dr. Vitiello] always makes time to personally call us and answer questions or will also leave a voice mail as to not leave us in the dark.... She’s straight forward tells you how it is and explains in even more detail when you ask questions.... We have done 5 letrizole cycles with no monitoring dosage was 5mg x 5 days. This was done because FCNE thought it was the only thing covered through TRIcare Then we explained what they (TRIcare) would cover at a follow up/ create a new plan appointment and switched to the protocol below.
Multiple locations [FCNE - Reading] with multiple doctors both male and female doctors. Monitoring happens early in the morning to help for those who need to get to work on time. Getting an appointment with a doctor can have a several week delay. Same goes for scheduling surgeries. An outside company (quest) does blood work at their location in Bedford so you won’t hear back with results until afternoon. Busy days mean longer wait time for results.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
She makes you feel at home and equal. There is no I’m better than you or prissyness because she is a doctor. She loves when we bring our miracle daughter in with us and jokes that my husband and I are just along to bring our daughter to see her. She’s straight forward tells you how it is and explains in even more detail when you ask questions. She cares about your personal life and shares some of hers as well so that y’all can create a strong trusting relationship with her. She also has an amazing sense of humor! At my past clinic we felt like a number with Dr Vitiello we don’t.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Make sure you’re open with her and don’t be afraid to ask all your questions, she will happily answer and even go into more detail if that’s what you’re looking for!
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
When ever we reach out to her nursing staff with questions for the doctor she always makes time to personally call us and answer questions or will also leave a voice mail as to not leave us in the dark.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
We have done 5 letrizole cycles with no monitoring dosage was 5mg x 5 days. This was done because FCNE thought it was the only thing covered through TRIcare Then we explained what they (TRIcare) would cover at a follow up/ create a new plan appointment and switched to the protocol below. We have done 4 injectable cycles with Gonal f and letrizole with monitoring 3-4 times each cycle 1st cycle 75 iu days 2-7 triggered with ovidril on day 8 2nd the same as above 3rd cycle 75 iu days 2-4 150 iu days 5-7 triggered day 8 with ovidril Cycle 4 new protocol days 2-4 150 iu all follicles under 10mm, days 5-7 225 iu day 8 to many follicles no injection day 9 cycle canceled due to 9 mature follicles ranging in size from 14-18
Describe your experience with the nursing staff at Fertility Centers of New England.
Attenitive to answer my questions and fixing issues quickly. Lack of communication has happened a couple of times.
Describe your experience with Fertility Centers of New England.
Multiple locations with multiple doctors both male and female doctors. Monitoring happens early in the morning to help for those who need to get to work on time. Getting an appointment with a doctor can have a several week delay. Same goes for scheduling surgeries. An outside company (quest) does blood work at their location in Bedford so you won’t hear back with results until afternoon. Busy days mean longer wait time for results.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
We have a cost share with our insurance. Each injectable cycle with monitoring costs us around $100 and then $100 for medication. We however do not have any IVF coverage.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Fertility Centers of New England.
There seems to be one bad apple of a nurse that can’t seem to do her job correctly. Forgets to put orders in for things ie ultrasound has happened twice. Has given results with out full instructions. Tends to be short and do just the bare minimum.
8
Doctor
Danielle Vitiello
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 36
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Vitiello is great. She is very blunt and tells your exactly how it is which is exactly what I want in my RE. Even though our first round failed, she was honest about our chances of succeeding in another round. I have DOR so we know that we won’t gets tons of eggs, but she did explain that that my body responded as we expected and that we do have potential for retrieving more eggs in future cycles. We are due to start our next cycle on October 2018.
It can be difficult to get an appointment [at Fertility Centers of New England] as they are very busy. When going in for monitoring and testing it is important to be there as soon as they open, otherwise you can spend a long time waiting. Sunday’s are especially busy as they are one of the few FCNE clinics that are actually open. You have to sign in for bloods and ultrasound, otherwise you will sit there all morning.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is great. She is very blunt and tells your exactly how it is which is exactly what I want in my RE. Even though our first round failed, she was honest about our chances of succeeding in another round. I have DOR so we know that we won’t gets tons of eggs, but she did explain that that my body responded as we expected and that we do have potential for retrieving more eggs in future cycles. We are due to start our next cycle on October 2018.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Ask a lot of questsions. I think that sometimes she assumes you know more than you do, but she will break it all down for you when you ask.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello has been amazing through this process. With DOR our expectations are lower than what others might go in with. She has been very honest about expectations and how I am responding to the meds. Our first round resulted in only 1 egg which failed to fertilize correctly. She did not push us to try another cycle, but was very honest about chances of success. When we elected to try another cycle she was elated!
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
First Cycle: Estrace Priming Protocol: - Menopure - Gonal-F - Cetrotide I don’t remember the exact doses, but they were quite high. I stunned for 14 days. We only retrieved one egg and it fertilized incorrectly. Second Cycle: Micro flare Protocol: - Lurton - Gonal-f - menopure Exact doses TBD as we haven’t started this cycle yet.
Describe your experience with the nursing staff at Fertility Centers of New England.
FCNE has a patient portal that all communication goes through. Emails explaining changes in meds are clear and concise and come early enough in the day that if you need more meds you have time to order them.
Describe your experience with Fertility Centers of New England.
It can be difficult to get an appointment as they are very busy. When going in for monitoring and testing it is important to be there as soon as they open, otherwise you can spend a long time waiting. Sunday’s are especially busy as they are one of the few FCNE clinics that are actually open. You have to sign in for bloods and ultrasound, otherwise you will sit there all morning.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Clinic has early morning monitoring appointments which is convenient with my work schedule. I was able to get in and out and to work on time. It is a cattle call, but it is very well organized.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Medicine was unfortunately through CVS Caremark due to my insurance. I have a lifetime max if $10,000 for medication which we used 100% of during our first cycle.
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Dr. Vitiello is willing to do multiple embryo transfers if we can get more than one fertilized embryo.
10
Doctor
Danielle Vitiello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
9
NPS
8
Age 32 - 33
2 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Neutral
Successful
[Dr. Plante] took the time to get to know my husband as I as individuals, listened to our family goals, and reached out to me personally on more than one occasion when things didn’t go as planned. She also took careful time at our in person consults to make sure I understood the plan and all treatments involved. As a nurse I appreciated her willingness to explain details carefully and answer all my questions thoughtfully...
Some of the nurses [at Fertility Centers of New England] were blunt in their communication but I wasn’t surprised given the high volume of patients seen...Dr Plante helped alleviate that feeling by taking the time to make me feel heard. She stands out as the reason I felt human at the end of it all...There were times when I felt frustrated with my treatment results and the high volume of other patients FCNE sees. It can feel like you are just a number at times...
How was your experience with Beth Plante at Fertility Centers of New England?
We have two beautiful perfect daughters thanks to Dr Plante and her team. There were times when I felt frustrated with my treatment results and the high volume of other patients FCNE sees. It can feel like you are just a number at times. However Dr Plante herself was a pleasure to work with. She was careful and thoughtful in her explanations and alleviated a great deal of anxiety for both my partner and myself with her reassurances. What really stands out to me was our consult when we were ready to start trying to conceive our second daughter. We brought our first daughter to that appointment- our miracle baby that would not exist without Dr Plante and these incredible technologies that allowed us to beat infertility. During the visit she immediately asked to hold Olivia, sat her on her lap, kept her entertained and happy and even let her smash on her computer without a blink. She was sharing in our indescribable joy as parents in those moments- parents who feared for many long years that they would never have a child of their own. Dr Plante is a beautiful soul and I am forever grateful for the kindness and compassion she showed during these difficult years for us, along with the family she helped us build.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Ask all the questions. Write them down and bring them to your consult. Follow up with her nurses if you need to, she has a great team.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Dr Plante was clearly busy with the large number of patients that cycle through FCNE. However she still took the time to get to know my husband as I as individuals, listened to our family goals, and reached out to me personally on more than one occasion when things didn’t go as planned. She also took careful time at our in person consults to make sure I understood the plan and all treatments involved. As a nurse I appreciated her willingness to explain details carefully and answer all my questions thoughtfully.
Describe your experience with the nursing staff at Fertility Centers of New England.
One nurse in particular- Caitlin, who no longer works there, stood out as exceptionally compassionate. She talked me through many disappointments and tears, knew just what to say to keep me fighting for my family. Some of the nurses were blunt in their communication but I wasn’t surprised given the high volume of patients seen. It still can feel pretty awful when it’s you and your embryos/ potential future babies. Numbers mean a lot when they are dreams of possible children.
Describe your experience with Fertility Centers of New England.
Overall I felt like a number more than once. The rigor of the cycle, blood tests, ultrasounds and standardized messages can feel impersonal. Dr Plante helped alleviate that feeling by taking the time to make me feel heard. She stands out as the reason I felt human at the end of it all, and I’ll never forget the time and compassion she invested to help alleviate anxieties and give me hope when I had almost none left.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
We were fortunate to be covered by insurance, but only after an uphill fight. There were still high out of pocket costs, upwards of $8k for all cycles/ genetic testing. (We are CF carriers)
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
We transferred only one embryo each time, as it gave us the best chances of having a healthy baby given my age, total number of viable embryos (2), and family goals. I’m grateful for Dr Plante’s advice and guidance on this choice because it gave us the family we had hoped for- 2 healthy children.
9
Doctor
Beth Plante
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 43
1 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Beth Plante] allowed my husband and I to rest in our Hail Mary try even though I had only one ovary and was 43. She radiates kindness understanding and ease. Which puts you at ease... She was hopeful for us yet realistic with our odds due to my age and one ovary down. She also referred out to Dr Lazarou for my husbands retrieval who was also kind and wonderful. I was sad that she was not the one on call for my retrieval day, but the team and Dr Hill also helped me feel as I was in great hands in the Reading clinic.
Early appointments and many locations [of Fertility Centers of New England] keeps you from having anyone at work knowing what you are up to. It is a well oiled machine...With the patient portal you never had to wonder about where you stand. They call and or email you back pronto. And when it was time to deliver my two week wait positive you can tell they are in the profession for this joy. You can also feel that if the message was not the hoped one that your heart would feel held then also.
How was your experience with Beth Plante at Fertility Centers of New England?
As stated in my previous statement she made my husband and I as comfortable as possible with a difficult situation. She was hopeful for us yet realistic with our odds due to my age and one ovary down. She also referred out to Dr Lazarou for my husbands retrieval who was also kind and wonderful. I was sad that she was not the one on call for my retrieval day, but the team and Dr Hill also helped me feel as I was in great hands in the Reading clinic.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Let her drive! Rest in the foundation of minds in this clinic to allow your body the best chances and good luck!
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
It is a felt sense the knowledge and care that she provides which allowed my husband and I to rest in our Hail Mary try even though I had only one ovary and was 43. She radiates kindness understanding and ease. Which puts you at ease.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Progesterone pills for prep. No lupron. And I’m sorry I should remember but I injected it all as they told me menpur and follistim I think.. ?
Describe your experience with the nursing staff at Fertility Centers of New England.
With the patient portal you never had to wonder about where you stand. They call and or email you back pronto. And when it was time to deliver my two week wait positive you can tell they are in the profession for this joy. You can also feel that if the message was not the hoped one that your heart would feel held then also.
Describe your experience with Fertility Centers of New England.
Early appointments and many locations keeps you from having anyone at work knowing what you are up to. It is a well oiled machine and even knowing all the women there each morning even though you don’t speak there is a community feeling like you are all pulling for each other on the unique journey that it is.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
So many options. I went into Boston, also used Braintree depending on which time window was best or if I wanted breakfast at dig in!!
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
Hahaha it was stressful since husband vasectomy did not allow insurance to pay for it we got an interest free credit card from Bank of America for one year so including meds 12k on the card and maybe a little more as I had to purchase the largest dose of medication.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
With my age we transferred multiple. I had twins but lost one at 12 weeks. Did not have any left to freeze.
10
Doctor
Beth Plante
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
8
NPS
8
Age 33
3 IUI
2 IVF
Unexplained
Latinx
Income $200K - $499K
Sales Representative
Only Doc Seen
Neutral
Neutral
Successful
I would definitely see Dr Plante again and highly recommend her to friends and family...is very caring and compassionate. She has great bedside manners and made all the right recommendations for us during our treatments. After our first failed IVF (no transfer made due to lack of viable embryos) she called us to extend her sympathy and immediately discuss our next steps. The only negative (if that) is that I would say that Dr Plante and FCNE in general tend to make assumptions about what you know regarding the IVF process; and sometimes tend to simplify the process/injections/retrieval/transfer.
The entire monitoring process was never really explained in detail/they just hand you a packet regarding the process [at Fertility Centers of New England]. You have to put all the pieces together. That being said, I did think that the entire process of monitoring levels and eggs is done well and efficiently once I understood the process. Most days, I would be in/out in 45 minutes and I was thankful for it. One of the clinics weaknesses is discussing risks of IVF on your pregnancy. We did ask about risks during treatment and post part in but we never discussed any pregnancy complications due to IVF.
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante is very caring and compassionate. She has great bedside manners and made all the right recommendations for us during our treatments. After our first failed IVF (no transfer made due to lack of viable embryos) she called us to extend her sympathy and immediately discuss our next steps. The only negative (if that) is that I would say that Dr Plante and FCNE in general tend to make assumptions about what you know regarding the IVF process; and sometimes tend to simplify the process/injections/retrieval/transfer. I would definitely see Dr Plante again and highly recommend her to friends and family.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Ask as many questions regarding the process, risks of treatments AFTER conception. I ended up having a very difficult pregnancy that my primary ob-gyn said was most likely attributed to conceiving via IVF
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Caitlin )
Dr Plante’s care team/nurse, Caitlin, was wonderful! She’s so kind and compassionate; we loved working with her. All of the other nurses were nice as well, however, sometimes we did feel that they needed a reminder that we had no clue what was going on sometimes/that this was a new experience for us. Everyone, the phlebotomists, ultrasound techs, nurses who send instructions through portal, nurses who return calls, all make assumptions about how much you know/understand the process. They need to slow down and be patient with communicating about what is actually happening and why!
Describe your experience with Fertility Centers of New England.
Ask questions and do not be afraid to ask them again until you understand what is happening and why/how it is a part of the process. The entire monitoring process was never really explained in detail/they just hand you a packet regarding the process. You have to put all the pieces together. That being said, I did think that the entire process of monitoring levels and eggs is done well and efficiently once I understood the process. Most days, I would be in/out in 45 minutes and I was thankful for it. One of the clinics weaknesses is discussing risks of IVF on your pregnancy. We did ask about risks during treatment and post part in but we never discussed any pregnancy complications due to IVF.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
Fortunately most of our treatments were covered by insurance with co-pays to see the doctor and we were responsible for all prescription costs while in cycle (probably $1,500 total for IUIs and 2 IVF) We also pay $500 annual fee for continuing to freeze our embryos.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
We talked this through with Dr Plante and expressed our concern about having multiples. Given that we were diagnosed with unexplained infertility, she recommended that we try a single transfer for our first two rounds. She did say she would be comfortable with two embryos if that is what we wanted but we all agreed on a single transfer for our two rounds
8
Doctor
Beth Plante
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
7
NPS
8
Age 33 - 34
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Teacher
1st of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
I attempted three IVF cycles with Dr. Vitiello using my own eggs and my husbands sperm. We did two antagonist cycles and a microflare cycle, all with negative pregnancy results. The first cycle was very poor with one egg being retrieved and no opportunity for transfer. The subsequent two cycles were a little better. We transferred one embryo each time and neither implanted. We also used ICSI each time. After each cycle, Dr. Vitiello changed the protocol slightly in hopes of achieving success.
All of the nurses [at Fertility Centers of NE] were caring and knowledgeable. They responded to my questions via telephone quickly. It would have been helpful to have been assigned one nurse, but I felt comfortable speaking with and working with everyone I came in contact with.... The clinic appeared clean and well organized. They use a patient portal, which is very helpful. Directions and communication appear online and if you have a question you can call and speak to a nurse. The monitoring was first come, first served which made things a little stressful. I always felt like I had to arrive when the doors opened or else I could be waiting a very long time for an ultrasound.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
When meeting with Dr. Vitiello, she broke down procedures and explained them with visuals and comparisons. She was very in her explanations; however, sometimes she spoke too quickly and covered a lot of information at once which was overwhelming. When performing procedures, she made me feel comfortable and relaxed. She was caring yet straightforward.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
One piece of advice would be to arrive with a list of questions so you know what you want to cover when meeting with Dr. Vitiello. It is typical to only speak to the nurses once in a cycle.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
I felt treated like a human under Dr. Vitiello's care. She met with me and spoke honestly about upcoming treatment protocols. When we were undergoing any procedure - small or large - whether with a doctor or nurse, I was treated with respect and care.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
I attempted three IVF cycles with Dr. Vitiello using my own eggs and my husbands sperm. We did two antagonist cycles and a microflare cycle, all with negative pregnancy results. The first cycle was very poor with one egg being retrieved and no opportunity for transfer. The subsequent two cycles were a little better. We transferred one embryo each time and neither implanted. We also used ICSI each time. After each cycle, Dr. Vitiello changed the protocol slightly in hopes of achieving success. She then recommended the use of donor eggs at which point I accepted but sought out a second opinion.
Describe your experience with the nursing staff at Fertility Centers of New England.
All of the nurses were caring and knowledgeable. They responded to my questions via telephone quickly. It would have been helpful to have been assigned one nurse, but I felt comfortable speaking with and working with everyone I came in contact with.
Describe your experience with Fertility Centers of New England.
The clinic appeared clean and well organized. They use a patient portal, which is very helpful. Directions and communication appear online and if you have a question you can call and speak to a nurse. The monitoring was first come, first served which made things a little stressful. I always felt like I had to arrive when the doors opened or else I could be waiting a very long time for an ultrasound.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
I was fortunate to have the majority of my care covered by insurance. We paid several hundred dollars for medication.
7
Doctor
Danielle Vitiello
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
8
NPS
8
Age 36
1 IVF
Diminished Ovarian Reserve
Income $200K - $499K
Sales Representative
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr Hill is upfront and honest. He listened, did thorough testing, gave options and then we got going right away. Since the beginning he's been making adjusting and alterations with each cycle and hopefully we'll get it right soon. I trust his knowledge and compassion to help me and he makes me feel comfortable. The other doctors in the practice have also been great to be a patient of.
Strengths [of Fertility Centers of New England] were doctors, nurses and organization. Weaknesses was compassion of the care team...Monitoring was convenient early mornings...Impatient nurses for procedures were great. The phone care team was ok. I didn't always get all the info I was looking for...Dr Hill is upfront and honest. He listened, did thorough testing, gave options and then we got going right away. Since the beginning he's been making adjusting and alterations with each cycle and hopefully we'll get it right soon. I trust his knowledge and compassion to help me and he makes me feel comfortable. The other doctors in the practice have also been great to be a patient of.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr Hill is upfront and honest. He listened, did thorough testing, gave options and then we got going right away. Since the beginning he's been making adjusting and alterations with each cycle and hopefully we'll get it right soon. I trust his knowledge and compassion to help me and he makes me feel comfortable. The other doctors in the practice have also been great to be a patient of.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
I would recommend Dr Hill & Fertility Centers of New England. Unfirtunately the whole fertility process is stressful and hard.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Doctors were great but the whole fertility process in general makes one feel like a number.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I was diagnosed with low ovarian reserve so Dr Hill was initially aggressive in my first IVF cycle. With only 2 mediocre embryos Dr Hill would have preferred to put them both in but unfortunately insurance only allowed 1. I miscarried at 7 weeks. We had to put in the frozen embryo next round despite Dr Hill wanting to do a fresh round and put 2 embryos in so again unfortunately insurance was holding us back. I've been diagnosed and treated for endometritis also. I'm doing aggressive stimulation now for my second IVF round, treatment for the endometritis before 2 embryos finally are transferred. I hope after the first trial, adjustments and 2 embryo transfer like we always wanted this round will have a positive outcome.
Describe your experience with the nursing staff at Fertility Centers of New England.
Impatient nurses for procedures were great. The phone care team was ok. I didn't always get all the info I was looking for.
Describe your experience with Fertility Centers of New England.
Strengths were doctors, nurses and organization. Weaknesses was compassion of the care team.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring was convenient early mornings
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Insurance covered costs so just co pays for me
What specific things went wrong at Fertility Centers of New England?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
Husbands blood work was ordered correctly and he had to go back. Typo in the portal for appointment time for we showed up 1.5 hours early for a transfer.
8
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unknown Success
NPS
10
NPS
10
Age 38 - 40
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Unexplained
Income $50K - $99K
Nurse or HC Services
4th of 4 Docs
5 IUI With Other Docs
6 IVF With Other Docs
Donor Eggs With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I came to Dr. Vitiello as a last hope. I had seen 2 other clinics in the US and even one in Canada. We were diagnosed with unexplained infertility. No one could give us a reason that standard treatments were not working. Dr. Vitiello wasn't afraid to look outside the box and try different meds and different treatment.
Very private, friendly office. Their [Fertility Centers of New England] satellite office staff are wonderful....Monitoring appointments at the satellite are tough because it is a small window of time. Some mornings could be extremely busy...You don't have a lot of nurse interaction. The interaction I did have was good. The use their patient portal for a lot of communication. This has its pros and cons. Pros are that you can always get a response through the portal even if you are working or busy. The con is not being able to respond through the portal or ask for questions or clarification.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is a realist. I appreciate her opinion. She can be candid yet respects your wishes. She is not afraid to look outside the box, and is willing customize your treatment. Treats you fertility cycle as her own challenge. She definitely helps give you the confidence and positivity you need while going through treatments. She has personally called me if she had results, or concerns to share. The best fertility Dr. I have been to yet!
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
She is wonderful! Knowledgable yet personable. She isn't one to sugar coat things, however she is respectful of your feelings.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello sits down and speaks to you on a personal level. She is very honest, rational and positive. You get a genuine feeling she wants to help you have a child as much as you do. She likes to draw things out for you and is empathetic to your needs.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
I came to Dr. Vitiello as a last hope. I had seen 2 other clinics in the US and even one in Canada. We were diagnosed with unexplained infertility. No one could give us a reason that standard treatments were not working. Dr. Vitiello wasn't afraid to look outside the box and try different meds and different treatment. Although our one cycle we did with her yielded a low number of eggs, we did find out that the egg retrieved was chromosomally abnormal. We also found my ovarian reserve was very low. She assured me we would find a way to make me a Mom. Right now we are in the process of a donor egg cycle with a gestational carrier. Not the path I ever expected but after talking with Dr. Vitiello I am completely comfortable and happy with our path to parenthood.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Dr. Vitiello has her own care team)
You don't have a lot of nurse interaction. The interaction I did have was good. The use their patient portal for a lot of communication. This has its pros and cons. Pros are that you can always get a response through the portal even if you are working or busy. The con is not being able to respond through the portal or ask for questions or clarification.
Describe your experience with Fertility Centers of New England.
Very private, friendly office. Their satellite office staff are wonderful.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments at the satellite are tough because it is a small window of time. Some mornings could be extremely busy.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Rather competitive IVF price. $7,800 (approx).
10
Doctor
Danielle Vitiello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2014 - 2016, Successful
NPS
10
NPS
10
Age 30 - 32
1 IVF
1 Egg Freezing
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I am eternally thankful for Beth [Dr. Plante] as our physician. She took into consideration all areas of our health both medical and emotional, and took her time to ensure that we thankfully only had one round and have two beautiful embryos waiting for us if we ever decide to have another...recommend Beth to ANYONE!!...she is thorough she is watching EVERYTHING, even the things you don’t think would be a huge deal. She wants to have everything be as perfect as possible, so follow instructions she is pushing in directions for a reason, not just to frustrate you.
I would never have made it through without the (professional) relationships i built with the nurses [at Fertility Centers of New England] at every level of this journey. The care and compassion i was shown was beyond anything i had ever experienced...Scheduling is often a concern? Get there early for blood draws and ultrasounds if you need to. They are amazing and supportive from the phlebotomist to the desk nurses to the people running the samples and prepping you for procedure.
How was your experience with Beth Plante at Fertility Centers of New England?
I am eternally thankful for Beth as our physician. She took into consideration all areas of our health both medical and emotional, and took her time to ensure that we thankfully only had one round and have two beautiful embryos waiting for us if we ever decide to have another. I have, and will continue, to recommend Beth to ANYONE!!
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
When she is thorough she is watching EVERYTHING, even the things you don’t think would be a huge deal. She wants to have everything be as perfect as possible, so follow instructions she is pushing in directions for a reason, not just to frustrate you.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Beth and her team were empathetic, compassionate and supportive of my needs and care and while sometimes delivering less than desired news, they were all of these things.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
We went straight to an ICSI due to my husbands chromosomal diagnosis that led to some issues for us getting pregnant through any type of intercourse. I got to a predetermined BMI losing 125 lbs prior to treatment to improve success. We did antagonistic, with birth control, estrodiol, menopur, gonal-f, and one other for retrieval that i can’t remember. I had OHSS so we did a freeze all, and transferred a month or so later with estradiol and progesterone in oil until 10 weeks or so.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Kelly Cahill)
I would never have made it through without the (professional) relationships i built with the nurses at every level of this journey. The care and compassion i was shown was beyond anything i had ever experienced.
Describe your experience with Fertility Centers of New England.
Scheduling is often a concern? Get there early for blood draws and ultrasounds if you need to. They are amazing and supportive from the phlebotomist to the desk nurses to the people running the samples and prepping you for procedure.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
The difference for us is that Blue Cross Blue Shield HMO is amazing. Where some families pay tens of thousands per cycle, we paid copays for all procedures and basic med costs. I think we Pay more in storage of the embryos and sperm we kept each year than we paid that year.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Because we didn’t know how i would respond only that our MFI was the identified problem i was given the choice to transfer one or two with the liklihood that both could take being the conversation and we decided to just try one just in case.
10
Doctor
Beth Plante
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
10
Age 41
1 IVF
Unexplained
European
Income $50K - $99K
Teacher
3rd of 3 Docs
4 IUI With Other Docs
2 IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Beth Plante] kept the drugs at a minimum and was cautious yet aggressive with my cycle. She knew that my insurance company was not covering any drugs so she tried to keep that in mind. She planned to transfer 2 embryos and that's what we did, and now I have a daughter. She was adamant that I use Progesterone injections instead of suppository or cream, and I think that is what really helped, even though I didn't want to do it.
I would like them [Fertility Centers of New England] to have an office in Rhode Island! Their lab is the best! Specially designed unlike any other. They have an embryo scope - which I think led to my embryos developing so well...I think it was 9,000 a cycle and if they first 2 didn't result in a pregnancy, they would do the 3rd one for free. Drugs were not covered...Dr Plante is very realistic and uses research and common sense to drive her decisions. She understands the cost and weighs out each decision knowing what the patient can afford and needs to have done. She communicates with her colleagues so even though she did not do my transfer, they were on the phone with her before I went in to discuss everything. They did not order any unnecessary procedures and the plan they offer (3rd IVF is free) is such a great option. She wrote letters for me to my insurance company and helped me in any way she could.
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante is very realistic and uses research and common sense to drive her decisions. She understands the cost and weighs out each decision knowing what the patient can afford and needs to have done. She communicates with her colleagues so even though she did not do my transfer, they were on the phone with her before I went in to discuss everything. They did not order any unnecessary procedures and the plan they offer (3rd IVF is free) is such a great option. She wrote letters for me to my insurance company and helped me in any way she could.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Listen to her - she knows what she is talking about. Even if you don't want to hear it. And be honest with her about what you need - she will always listen.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
She is so personable and friendly and so are her staff. She goes out of her way to care for her patients.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
She kept the drugs at a minimum and was cautious yet aggressive with my cycle. She knew that my insurance company was not covering any drugs so she tried to keep that in mind. She planned to transfer 2 embryos and that's what we did, and now I have a daughter. She was adamant that I use Progesterone injections instead of suppository or cream, and I think that is what really helped, even though I didn't want to do it.
Describe your experience with your nurse at Fertility Centers of New England.
They were always available to talk. One even took the time to fill out my applications for IVF grants that I was sending out. They were SO nice.
Describe your experience with Fertility Centers of New England.
I would like them to have an office in Rhode Island! Their lab is the best! Specially designed unlike any other. They have an embryo scope - which I think led to my embryos developing so well.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Well efficient and I would only wait a few minutes. It was first come first serve though so you did have to get there early.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
I think it was 9,000 a cycle and if they first 2 didn't result in a pregnancy, they would do the 3rd one for free. Drugs were not covered.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
She was conservative and realistic. The other Dr I saw wanted to transfer 5 embryos for my next cycle because of my age. I immediately left that practice.
10
Doctor
Beth Plante
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
9
NPS
9
Age 32 - 33
2 IVF
Uterine Fibroids
Unexplained
European
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Plante was very easy to work with. She provided clear instructions and rationale for her treatment plans. We disagreed with her on wanting to transfer two embryos on our second cycle. She explained the risks and agreed to transfer two on the day of embryo transfer after confirming there were two healthy embryos to transfer.
Strength [of Fertility Centers of New England]: multiple locations with availability for blood work and ultra sounds. Weakness: injection instruction was a video, not an in person instruction (although they may offer in person if requested)...Most of the communication was done via a web portal, which was less personal at times, however it meant I had easy access to instructions. The nurses always returned my calls quickly. They were structured in care teams, so while I didn't have a specific nurse, it was always the same group who worked with Dr Plante.
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante was very easy to work with. She provided clear instructions and rationale for her treatment plans. We disagreed with her on wanting to transfer two embryos on our second cycle. She explained the risks and agreed to transfer two on the day of embryo transfer after confirming there were two healthy embryos to transfer.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Write down your questions. She will answer all of them!
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Dr Plante was warm and compassionate. I found the staff to be easy to talk to, especially the insurance specialists. They handled my questions and concerns with grace and always took my concerns seriously.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Our treatment was over a year ago, I recall we were on an antagonist cycle, and the second cycle she increased my dose of gonal-f, other than that I don't recall much.
Describe your experience with the nursing staff at Fertility Centers of New England.
Most of the communication was done via a web portal, which was less personal at times, however it meant I had easy access to instructions. The nurses always returned my calls quickly. They were structured in care teams, so while I didn't have a specific nurse, it was always the same group who worked with Dr Plante.
Describe your experience with Fertility Centers of New England.
Strength: multiple locations with availability for blood work and ultra sounds. Weakness: injection instruction was a video, not an in person instruction (although they may offer in person if requested)
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring at the office near me was between 7&730 every day except Sunday. I never had to wait longer than 15 minutes. The ultrasound tech and phlebotomist were lovely and very supportive. They were just as excited as I was when I got a positive pregnancy test!
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
Insurance covered most, we spent ~$8,000 out of pocket after insurance coverage stopped. This included both fresh cycles, meds, and a hysteroscopy.
9
Doctor
Beth Plante
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5