Fertility Centers of New England

4 doctors work here

Rated 6.7
Strongly recommend: 45%Neutral: 22%Don't recommend: 33%6.7
45% strongly recommend
75 reviews
Operations
8.1
8.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.1
8.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
5.3
5.3
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7
7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,682
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 8 offices

Bangor
700 Mt Hope Ave
Bangor, ME 04401
Bedford
169 South River Road
Bedford, NH 03110
Boston
575 Boylston Street
Boston, MA 02116
Braintree
30 Braintree Hill
Braintree, MA 02184
Nashua
166 Kinsley Street
Nashua, NH 03060
Portsmouth
875 Greenland Road
Portsmouth, NH 03801
Reading
20 Pond Meadow Drive
Reading, MA 01867
Westborough
33 Lyman Street
Westborough, MA 01581
Show 6 more

75 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 28 - 29
2 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
So I guess that [Dr Beth Plante] is an optimist, which could be good or bad depending on what you need from your fertility doctor. She never told me that was a possibility. But the cycle really failed because we didn't do ICSI - but this was because our insurance wouldn't cover it at that point. Our second IVF cycle, I was much more prepared for what could happen. I think there is a learning curve on both sides with fertility treatments. Any
My husband has MFI so IVF was the way to go for us. I think we started out [at Fertility Centers of New England] with the Antagonist Protocol (or something like that) for our first IVF treatment. We did not do ICSI as it hadn't been demonstrated that it was necessary for the insurance company. No viable embryos resulted and I got OHSS from this cycle. Our second IVF cycle, Beth put me on the Microflare Protocol with Lupron. She was hoping that I wouldn't overstimulate with this protocol so that we had the possibility of doing a fresh transfer. We did ICSI this time but I got OHSS even worse than before! So no fresh transfer but we were able to freeze 3 embryos. We did a FET with one embryo after that and it resulted in our now 3 month old healthy baby girl.
How was your experience with Beth Plante at Fertility Centers of New England?
I really like Beth. I think she is a great doctor and really cares about her patients. She called me personally a few times before or after procedures to check in with me, which I really appreciated. My first IVF cycle ended up being a bust - I wasn't prepared to not have any embryos come out of that so that was a bit of a shock. So I guess that Beth is an optimist, which could be good or bad depending on what you need from your fertility doctor. She never told me that was a possibility. But the cycle really failed because we didn't do ICSI - but this was because our insurance wouldn't cover it at that point. Our second IVF cycle, I was much more prepared for what could happen. I think there is a learning curve on both sides with fertility treatments. Anyway, we ended up having to do an FET because I got OHSS with my second round of IVF. My FET resulted in my now 3 month old healthy baby girl so I am pretty happy with everything that Beth did for us. We have two more embryos in storage so if/when we are ready for baby #2, I'll gladly call Beth to schedule another FET!
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
I think for fertility treatments in general you have to be ready to adapt. Beth is great and will do everything she can to help.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Beth was very warm and caring. She called me personally a few times before or after procedures to check in with me, which I really appreciated.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
My husband has MFI so IVF was the way to go for us. I think we started out with the Antagonist Protocol (or something like that) for our first IVF treatment. We did not do ICSI as it hadn't been demonstrated that it was necessary for the insurance company. No viable embryos resulted and I got OHSS from this cycle. Our second IVF cycle, Beth put me on the Microflare Protocol with Lupron. She was hoping that I wouldn't overstimulate with this protocol so that we had the possibility of doing a fresh transfer. We did ICSI this time but I got OHSS even worse than before! So no fresh transfer but we were able to freeze 3 embryos. We did a FET with one embryo after that and it resulted in our now 3 month old healthy baby girl.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nursing staff was great! I really liked that each doctor at FCNE had their own care team so that each time you called you were speaking to a nurse who was familiar with your case. Everyone I spoke to and saw was very nice and informative.
Describe your experience with Fertility Centers of New England.
My experiences at FCNE were great. Everyone was very nice and informative. The only thing - which isn't necessarily bad - is that you don't see your own doctor for every procedure. My egg retrievals were done by Dr. Hill and my transfer was done by Dr. Vitiello. So if you want your own doctor to be performing every procedure, this might not be the clinic for you. I was comfortable having the other doctors perform my procedures though.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
You were told to go in for ultrasounds and blood work on a specific day. You could go in at whatever time worked for you within their "monitoring hours," which varies based on which office you were going to. I think they were all in the morning so that you could go in before work if you needed to. I think the hours for the Reading office was something like 6-7:45am. You would sign in when you got there and you check off whether you are there for an ultrasound, blood work or both and they called you in on a first come first serve basis. If you were only there for blood work you could be in and out in a few minutes. Ultrasounds took longer.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
Our insurance covered our treatments. We paid our deductible and then co-pays. After the first year (which is covered by insurance), embryo storage is $500 per year.
10
Doctor
Beth Plante
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2015, Successful
NPS
9
NPS
8
Age 33 - 37
8 IVF
Male Factor
European
Income $200K - $499K
Only Doc Seen
Donor Sperm
Strongly Recommends
Neutral
Successful
Dr. Vitiello was always up to speed on our history. She knew what we had tried and what had (almost) worked. She knew us, what we did for work, what we did outside of work, our families, etc. She was able to handle difficult conversations, when we were so upset over failures.
FCNE [Fertility Centers of New England] has a specific system for cycles. If you do it 8 times or more, you get familiar with the protocol, the early morning blood tests and ultrasounds, the medications, and the retrievals. You will not necessarily see your primary doctor for the retrieval or transfer. I had a few with Dr. Ian Hardy, who has since lost his license for molesting patients. That was pretty awful to discover mid-way through the process.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is extremely smart, and a clear communicator. She explains treatments, options, and success rates clearly and openly. She is realistic, and cares about your journey, what you have put yourself through to start a family.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Do not get upset about hearing the facts. Facts are facts. Sometimes you need to hear them, and adjust your mindset to maybe take a different path than you expected to. The end result is what matters.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello was always up to speed on our history. She knew what we had tried and what had (almost) worked. She knew us, what we did for work, what we did outside of work, our families, etc. She was able to handle difficult conversations, when we were so upset over failures.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
Antagonist - 2 cycles (1 chemical pregnancy), Long Lupron - 2 cycles (1 negative test, 1 nothing to transfer), Microflare - 4 cycles (1 pregnancy ended in miscarriage, 2 gathered for PGD, frozen transfer and negative test, 1 positive pregnancy with donor sperm, full term)
Describe your experience with the nursing staff at Fertility Centers of New England.
The helpfulness of the nurses varied. I saw a lot of different nurses over 5 years. Some specialized in giving instructions for medication and testing, some were mostly in the surgical area for retrievals and procedures. Some were friendlier/more compassionate than others. There also seemed to be a lot of turnover. I actually had to correct them on instructions several times.
Describe your experience with Fertility Centers of New England.
FCNE has a specific system for cycles. If you do it 8 times or more, you get familiar with the protocol, the early morning blood tests and ultrasounds, the medications, and the retrievals. You will not necessarily see your primary doctor for the retrieval or transfer. I had a few with Dr. Ian Hardy, who has since lost his license for molesting patients. That was pretty awful to discover mid-way through the process.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments is done early in the morning - 6 - 7:30 am. It was first come, first served. Occasionally the computer system was down or the ultrasound machine wasn't working, and there were long waits. But most of the time, they moved things along. The phlebotomists and ultrasound techs were some of the nicest people I had contact with during a cycle.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
My insurance plan covered fertility treatments up to $50,000. I had to pay copays for medications, and had a high deductible plan, so up to $3,000 out of pocket per year.
What specific things went wrong at Fertility Centers of New England?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Fertility Centers of New England.
After a while, I became very familiar with the dosages and instructions for each IVF cycle. I do not remember specifics, but I know I had to correct the nurse on dosages/instructions on more than one occasion.
9
Doctor
Danielle Vitiello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
7
NPS
7
Age 32
1 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Neutral
Neutral
Successful
Dr. Hill has a warm nature about him. He was a bit overwhelming at first when we found out our diagnosis and he went straight to talking about IVF. Though this was our only option, we personally didn't have time to wrap our head around it before he went on to explain the entire procedure and ask us when we wanted to start.
[Fertility Centers of New England is a] large clinic in an easily accessible area. They are open 7 days a week and always have a doctor on call for questions or emergencies. The practice has about six doctors that rotate schedules, so you may not always get your doctor for procedures or phone calls....Nurses would update the online portal with instructions. They were always available to speak with during business hours and would confer with the doctor as necessary. The nurses in the pre-procedure/recovery area were very nice.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill has a warm personality, as described earlier. We didn't have a ton of interaction with him once the IVF cycle started as your care is managed by the team of doctors and nurses.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
He can present a lot of information at once, which can be overwhelming, but is open to questions.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Dr. Hill has a warm nature about him. He was a bit overwhelming at first when we found out our diagnosis and he went straight to talking about IVF. Though this was our only option, we personally didn't have time to wrap our head around it before he went on to explain the entire procedure and ask us when we wanted to start. Though he was my primary doctor, the practice operates with many physicians and you will talk to or meet with whoever is on call or on schedule that day.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Because we had male factor infertility that could not be improved upon enough to conceive naturally, Dr. Hill let us know up front that we would need an IVF cycle with ICSI. We were lucky to get pregnant on the first try with a fresh cycle. The rest of the embryos were frozen for future use.
Describe your experience with the nursing staff at Fertility Centers of New England.
Nurses would update the online portal with instructions. They were always available to speak with during business hours and would confer with the doctor as necessary. The nurses in the pre-procedure/recovery area were very nice.
Describe your experience with Fertility Centers of New England.
Large clinic in an easily accessible area. They are open 7 days a week and always have a doctor on call for questions or emergencies. The practice has about six doctors that rotate schedules, so you may not always get your doctor for procedures or phone calls.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Ultrasounds were always done in the morning for set hours. It was first come, first serve. Since I work early I made sure to be there right when they opened. I don't remember a time that I had to wait more than a half hour.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
We are lucky to live in Massachusetts, which covers fertility treatment. We've only had to pay the medication co-pays out-of-pocket. This was still a significant cost over about a month (around $500).
What specific things went wrong at Fertility Centers of New England?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
There was a mix-up with my results in the online portal. I called to confirm if it was correct or not and the results were corrected.
7
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
5 of 5
7
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
6
NPS
7
Age 31
1 IVF
1 Egg Freezing
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Neutral
Successful
He [Dr. Hill] talks really fast, until you know the lingo you can get lost. He is to the point, which can be a bit hard when you want more than what you got...
They [Fert Cnt of N Eng - Reading] work with a lot of patients, while that can lead to mistakes like I experienced, it also means they have seen a lot of different cases and that gives them a considerable amount of knowledge to pull from when solving the complex issues that comes with each individual's infertility...I did everything through the portal, so there wasn't really interaction. She responded promptly and thoroughly. I remember liking her...
How was your experience with Joseph Hill at Fertility Centers of New England?
He talks really fast, until you know the lingo you can get lost. He is to the point, which can be a bit hard when you want more than what you got. Sometimes you just want to cling to your poor embryos
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Double-check your regimens and information, it can be years between transfers, especially if successful, and they may not be reading everything. They deal with many patients, don't assume they remember you can't have a certain medication. As with any doctor, you need to be your own advocate. Don't get to caught up in what others did for their cycle but do check with Dr Hill to see if it might work well for you.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I was repeatedly given a regimen or information for what I am guessing is a typical patient. This led to me being put on a medication I couldn't be on, had we not discussed this beforehand I would understand them missing it, but we had discussed it. I assumed there was something different about what they prescribed, but no, they just missed that I couldn't be on it. That caused a cancelled cycle. They almost sent my embryo biopsies to a lab that couldn't test them. Fortunately, I asked enough questions that the mistake was caught before my embryos were destroyed in some sort of freeze thaw marathon. The staff needs to slow down and read charts and patient information
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
We wanted a lot of eggs because my issue leads to very few being viable. Even with my low weight, he had me take a medium dose of goal-f, my body reacted too well and he immediately adjusted my protocol to slow me down and bring my estrogen down. If my estrogen continued to skyrocket he was going to "coast" me which he explained can lead to diminished egg quality, fortunately, we did not need to coast. Instead of a day 10 egg collection, I was ready at day 9. He got a whopping 25 eggs... This led to 8 day 5, 1 compatible with life and 2 inconclusive. We agreed to let my body recover and skip the next cycle. The following cycle my lining decided to slough off mid-cycle, so we cancelled. Finally, having my body back to normal for transfer really was the best thing, my lining cooperated and we transferred. They monitored through the first few weeks then it was all my OB. I have a beautiful little boy
Describe your experience with your nurse at Fertility Centers of New England.
I did everything through the portal, so there wasn't really interaction. She responded promptly and thoroughly. I remember liking her, but it has been too long. I do remember an issue with the hospital I was having ultrasounds at. They needed something marked differently on an order. She had the change to me immediately so that none of my testing was delayed.
Describe your experience with Fertility Centers of New England.
They work with a lot of patients, while that can lead to mistakes like I experienced, it also means they have seen a lot of different cases and that gives them a considerable amount of knowledge to pull from when solving the complex issues that comes with each individual's infertility.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
It was $11,800 for IVF with PGD, $2000 for medication, $3500 for the PGD probe, plus travel and hotel. Came out to $24,000, roughly, the first year. We have paid $500 each additional year to preserve our inconclusive embryos. To retest our embryos, it will be another $3500 plus lab fees. I need to ask what just a FET will cost, I am sure it is on their site. Their site is very informative. We try to take this one step at a time, after the number of miscarriages we have had you learn not to plan too far ahead. Right now we are enjoying our miracle.
What specific things went wrong at Fertility Centers of New England?
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Centers of New England.
During my initial consult, we discussed a drug intolerance, I was later prescribed that drug under a name I did not recognize. When I realized it and questioned it, they had me immediately cease using it
6
Doctor
Joseph Hill
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Unsuccessful
NPS
8
NPS
9
Age 33 - 34
3 IVF
Unexplained
East Asian
Income $100K - $199K
Engineer
2nd of 3 Docs
5 IUI With Other Docs
2 IVF With Other Docs
Neutral
Strongly Recommends
Unsuccessful
He [Dr. Weiss] would look at what did and didn't work out well in the last cycle and based on that, develop a treatment plan for the next cycle. Sometimes the next cycle worked out better, sometime not, but he was very logical about why he tweaked something, not "just because".
It's a smaller clinic compared to others, especially those at major hospitals. A much more personal approach. They have state-of-the-art technology like Embryoscope. Excellent embryologist and embryology lab, possible one of the best in the area. Very comfortable setting and generally accommodating with appointment times.
How was your experience with Robert Weiss at Fertility Centers of New England?
He's a compassionate and intelligent doctor and wonderful bedside manner. He truly cares about his patients. He's willing to consider new treatment and diagnostic options if he believes it's not potentially harmful and if there is some data to justify trying it. He personalizes the protocols and adjusts on a personal basis.
What's one piece of advice would you give a prospective patient of Robert Weiss at Fertility Centers of New England?
He is open to discussing diagnostics and treatment options with patients, taking their concerns and opinions into consideration.
During treatment, were you treated like a number or a human with Robert Weiss at Fertility Centers of New England?
He was incredibly compassionate, knew our case well, listened to and addressed our concerns, and was genuinely disappointed with us when treatment failed.
Describe the protocols Robert Weiss used in your cycles at Fertility Centers of New England and their degree of success.
He would look at what did and didn't work out well in the last cycle and based on that, develop a treatment plan for the next cycle. Sometimes the next cycle worked out better, sometime not, but he was very logical about why he tweaked something, not "just because".
Describe your experience with the nursing staff at Fertility Centers of New England.
Nursing staff was wonderful and got to know patients who've been there longer well. They were fairly organized and prompt to answer questions.
Describe your experience with Fertility Centers of New England.
It's a smaller clinic compared to others, especially those at major hospitals. A much more personal approach. They have state-of-the-art technology like Embryoscope. Excellent embryologist and embryology lab, possible one of the best in the area. Very comfortable setting and generally accommodating with appointment times.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
They have many monitoring sites, making it much easier to get to one that isn't so far from home. The times are open ended, first-come-first-served. Some sites do have limited hours though, so being there on time is critical.
8
Doctor
Robert Weiss
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2023, Successful
NPS
10
NPS
10
Age 26 - 31
2 IVF
Male Factor
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Hill is very to the point and very knowledgeable. He sometimes seems to be on repeat or auto play. I did have trouble were I needed to ask him to review my history as he was telling me information that did not pertain to me...I was allowed to transfer two after 3 failed transfers but had to beg for this even though embryos were of low quality, my age and health was the factor they did not want to transfer two, but agreed to.
Dr Hill and his [Fertility Centers of New England] staff make it feel personal to you and your cycle...Very quick and proficient and professional [monitoring appointments]...I was allowed to transfer two after 3 failed transfers but had to beg for this even though embryos were of low quality, my age and health was the factor they did not want to transfer two, but agreed to...I will always feel anyone can be more compassionate in the fertility field, I think sometimes they become more immune as this is their everyday life and forget that this isn’t our every day life and we didn’t choose this.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr Hill is very to the point and very knowledgeable. He sometimes seems to be on repeat or auto play. I did have trouble were I needed to ask him to review my history as he was telling me information that did not pertain to me
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Be patient and ask all your questions!
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I started with another clinic and felt like a number as they started care based on their schedule and not your own. Dr Hill and his staff make it feel personal to you and your cycle.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
First cycle I did antagonist protocol. 14 eggs, We got 3 embryos, fresh transferred one and miscarried at 10 weeks. Other two were frozen transfers and both failed to implant. Second cycle we did Lupron and got 11 eggs, 2 embryos barely made it to fresh transfer day 5, no remaining to freeze, transferred both and got 1 live baby. We are starting again in Jan 2024 and dr Hill Wants to go back to first protocol. We also had a hysteroscopy before second retrieval.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Bryanna)
Pia financial advisor is hit or miss. Others are decent.
Describe your experience with Fertility Centers of New England.
I will always feel anyone can be more compassionate in the fertility field, I think sometimes they become more immune as this is their everyday life and forget that this isn’t our every day life and we didn’t choose this.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Very quick and proficient and professional
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I was allowed to transfer two after 3 failed transfers but had to beg for this even though embryos were of low quality, my age and health was the factor they did not want to transfer two, but agreed to.
10
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
8
Age 45
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $50K - $99K
2nd of 4 Docs
7 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Surrogacy With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Joseph Hill] recommended one embryo to be transferred and his reasons supported that decision...really cared about me. When he would talk to me he would say, "If you were my daughter" that meant a lot to me so it made me really listen to his advice...We worked with Dr. Hill for our donor egg cycle. I live out of state so I have never met him in person. I sometimes felt a little rushed on the phone and wish he would of spent more time with me. I would hang up and realize I didn't get a chance to ask all of my questions.
The cycle did not go so well [at Fertility Centers of New England] and I was told that we should cancel the cycle but we kept going. We ended up with PGS tested embryos so I am glad we didn't stop...The nursing staff was amazing. Very supportive and helpful and quick to respond to calls or questions...We went to the clinic once and it looked beat up. It needs a facelift for sure. The waiting room so small and there weren't enough chairs for my husband so he has to wait in the lobby. The wait time was great and the staff was friendly and helpful.
How was your experience with Joseph Hill at Fertility Centers of New England?
We worked with Dr. Hill for our donor egg cycle. I live out of state so I have never met him in person. I sometimes felt a little rushed on the phone and wish he would of spent more time with me. I would hang up and realize I didn't get a chance to ask all of my questions.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Go prepared with questions and don't let him rush you. This is your time.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I believe Dr. Hill really cared about me. When he would talk to me he would say, "If you were my daughter" that meant a lot to me so it made me really listen to his advice.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I do not remember that protocol we used for our donor. The cycle did not go so well and I was told that we should cancel the cycle but we kept going. We ended up with PGS tested embryos so I am glad we didn't stop.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nursing staff was amazing. Very supportive and helpful and quick to respond to calls or questions.
Describe your experience with Fertility Centers of New England.
We went to the clinic once and it looked beat up. It needs a facelift for sure. The waiting room so small and there weren't enough chairs for my husband so he has to wait in the lobby. The wait time was great and the staff was friendly and helpful.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
His cost were reasonable compared to our first clinic. I still hope that one day insurance will help cover some costs. We were 100% out of pocket.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
He recommended one embryo to be transferred and his reasons supported that decision.
7
Doctor
Joseph Hill
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
9
Age 39
1 IVF
Uterine Fibroids
European
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Vitiello explains everything about the IVF process really well and keeps it real with patients about your chances of success and any risk factors. She also recommended the best course of action based on our personal situation, it’s not a cookie cutter approach. She’s very warm and personable and sensitive to patients needs...
Monitoring appointments [at Fertility Centers of New England] were provided during a certain window in the morning. They were very efficient, especially if you arrive during the earlier portion of the time window. I never waited too long to get in for either blood work or an ultrasound...They're very helpful, friendly and empathetic. The facility is very clean and functional. The operations are pretty efficient
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr Vitiello explains everything about the IVF process really well and keeps it real with patients about your chances of success and any risk factors. She also recommended the best course of action based on our personal situation, it’s not a cookie cutter approach. She’s very warm and personable and sensitive to patients needs
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
The staff was great at making the process very personalized and warm
Describe your experience with the nursing staff at Fertility Centers of New England.
Most of the staff were excellent. There was one nurse who didn’t seem to be on the same page as the others and I had to ask to speak with another nurse a couple times.
Describe your experience with Fertility Centers of New England.
Everyone at the clinic is great. They're very helpful, friendly and empathetic. The facility is very clean and functional. The operations are pretty efficient and patients aren't usually waiting too long to go in for bloodwork or an ultrasound.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments were provided during a certain window in the morning. They were very efficient, especially if you arrive during the earlier portion of the time window. I never waited too long to get in for either blood work or an ultrasound.
What specific things went wrong at Fertility Centers of New England?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
One of the nurses didn't seem to know the history of my experience with the clinic and gave misleading instructions. Thankfully, I was closely tracking things and was able to point out the error and ask for an opinion from another nurse.
10
Doctor
Danielle Vitiello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
7
NPS
8
Age 30 - 31
3 IUI
Unexplained
Income $100K - $199K
Accountant
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
[Dr Beth Plant's] Strengths - compassionate (example: called me personally after miscarriage), committed to single healthy pregnancies/values health of mother...Weaknesses - committed to single healthy pregnancies so this makes her hesitant to get more aggressive with treatments even though my husband and I are open to multiples, doesn't schedule appointments to see you regularly, you as the patient have to make a separate appointment to see her because nurses handle all other IUI-related tasks
[Fertility Centers of New Engalnd's] Strengths - good communication, organized, friendly Weaknesses - sometimes it feels as if the nurses don't communicate or document what's going on with a patient well enough so they don't appear to be on the same page...Good location, clean, responsive, great hours...She [Dr Beth Plant] makes herself available via email and contacted me directly after we lost our baby.
How was your experience with Beth Plante at Fertility Centers of New England?
Strengths - compassionate (example: called me personally after miscarriage), committed to single healthy pregnancies/values health of mother, respectful of patient's wishes (example: due to religious beliefs, unsure about pursuing IVF and Dr. Plante respects this with treatment) Weaknesses - committed to single healthy pregnancies so this makes her hesitant to get more aggressive with treatments even though my husband and I are open to multiples, doesn't schedule appointments to see you regularly, you as the patient have to make a separate appointment to see her because nurses handle all other IUI-related tasks
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Be your own advocate and speak up about what you want because she really wants to avoid multiples
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
She makes herself available via email and contacted me directly after we lost our baby.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Letrozole 2.5mg days 2-6, monitoring via ultrasound starting day 10, trigger shot + intercourse, IUI 36 hours after trigger. She increased letrozole to 5mg on days 2-6 recently.
Describe your experience with the nursing staff at Fertility Centers of New England.
Strengths - good communication, organized, friendly Weaknesses - sometimes it feels as if the nurses don't communicate or document what's going on with a patient well enough so they don't appear to be on the same page
Describe your experience with Fertility Centers of New England.
Good location, clean, responsive, great hours
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
My insurance covers IUI so all I pay are co-pays for the IUI which are $40 and $25 to see Dr. Plante as a follow-up visit.
7
Doctor
Beth Plante
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2007 - 2012, Successful
NPS
10
NPS
10
Age 43 - 48
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hill was very matter of fact. He didn't waste my time at my age with so many other procedures. Dr. Hill stated what was the best solution in my case at the first consultation. I asked a LOT of questions and he was eager to answer every one. ... I went with a donor for the eggs. I had to do the progesterone shots 2cc while carrying my twins, suppositories. ...
I like the overall staff [Fertility Centers of New England]. The waiting room needs an update to be more welcoming and engaging. ... I was glad to be able to do multiple embryo transfer even at my age. ... In the beginning, it was like a number. The waiting around for the tests was very stressful. The amount of explanation on the entire process could have improved.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill was very matter of fact. He didn't waste my time at my age with so many other procedures. Dr. Hill stated what was the best solution in my case at the first consultation. I asked a LOT of questions and he was eager to answer every one. If I had a question during the process, he would answer any and all of them.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Direct and to the point and very knowledgeable.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
In the beginning, it was like a number. The waiting around for the tests was very stressful. The amount of explanation on the entire process could have improved.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I went with a donor for the eggs. I had to do the progesterone shots 2cc while carrying my twins, suppositories. I followed exactly what I was suppose to do. I had twins the first time 2008 and a singleton in 2010.
Describe your experience with the nursing staff at Fertility Centers of New England.
Generally very nice and patient. The waiting room is so-so.
Describe your experience with Fertility Centers of New England.
Dr. Hill is very matter of fact and direct. I like this. The options were all discussed along with the % of becoming pregnant. I like the overall staff. The waiting room needs an update to be more welcoming and engaging.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Cost for donor eggs, cost for actual procedure. The office submitted the cost of blood work, medication and office visits to my insurance which was mostly covered.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I was glad to be able to do multiple embryo transfer even at my age.
10
Doctor
Joseph Hill
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
8
NPS
8
Age 38
1 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Professor
Only Doc Seen
Donor Sperm
Neutral
Neutral
Unsuccessful
Dr. Hill seems very knowledgeable. He's also very busy, so you'll need to stay on top of the details of your own treatment and test results...During appointments and consultations, he has sometimes forgotten whether I'm an IUI or IVF patient, and key facts about my fertility issues (e.g. whether my cycles are regular or not)...His manner is more clinical and rushed than warm, but that doesn't bother me.
The nurses [at Fertility Centers of New England] communicate very well over the online portal. My only complaint is that twice they have said I need to come in for blood tests, when what really needed to happen was a blood test and an ultrasound (they neglected to mention the ultrasound)...care team seems knowledgeable and efficient. Dr. Hill took my financial concerns seriously...gave me several options that could work for me.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill seems very knowledgeable. He's also very busy, so you'll need to stay on top of the details of your own treatment and test results. His manner is more clinical and rushed than warm, but that doesn't bother me.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I think Dr. Hill's treatment plan for me is probably pretty good. During appointments and consultations, he has sometimes forgotten whether I'm an IUI or IVF patient, and key facts about my fertility issues (e.g. whether my cycles are regular or not).
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I have significantly diminished ovarian reserve for my age. Dr. Hill prescribed Letrozole.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nurses communicate very well over the online portal. My only complaint is that twice they have said I need to come in for blood tests, when what really needed to happen was a blood test and an ultrasound (they neglected to mention the ultrasound).
Describe your experience with Fertility Centers of New England.
The clinic is great about online communication through the portal. Dr. Hill's care team seems knowledgeable and efficient. Dr. Hill took my financial concerns seriously and gave me several options that could work for me.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
My IUI procedure cost $500.
What specific things went wrong at Fertility Centers of New England?
  • Lost results
8
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017, Successful
NPS
8
NPS
8
Age 38
2 Egg Freezing
European
Income $200K - $499K
Business Executive
Only Doc Seen
Neutral
Neutral
Successful
While the treatment plans were not delivered personally [by Dr. Beth Plante] (by phone), they were clearly customized by the doctor and delivered via online portal by the nursing staff. It was clearly not a one-size-fits-all approach...I really liked Beth and am planning on going back if I need additional fertility treatment. She is personable and sensitive in what is generally a highly-emotional and sometimes scary time which i greatly appreciated.
I did very little at this clinic [FCNE- Reading] and instead went to their Boston facility for the day-to-day appointments. The Boston clinic was very quick and efficient. I had to go to Reading for weekend appointments, which was much more crowded, but understandable since not all locations can be open on weekends. I also went to Reading for the retrievals, which was efficient and the people were professional and pleasant.
How was your experience with Beth Plante at Fertility Centers of New England?
I really liked Beth and am planning on going back if I need additional fertility treatment. She is personable and sensitive in what is generally a highly-emotional and sometimes scary time which i greatly appreciated.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
While the treatment plans were not delivered personally (by phone), they were clearly customized by the doctor and delivered via online portal by the nursing staff. It was clearly not a one-size-fits-all approach.
Describe your experience with Fertility Centers of New England.
I did very little at this clinic and instead went to their Boston facility for the day-to-day appointments. The Boston clinic was very quick and efficient. I had to go to Reading for weekend appointments, which was much more crowded, but understandable since not all locations can be open on weekends. I also went to Reading for the retrievals, which was efficient and the people were professional and pleasant.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
I did the monitoring appointments in Boston, so cannot comment on Reading. But in Boston, it was very efficient. There was generally a very short wait and the process moved quickly.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
$5500 for retrieval plus the cost of medications (which varied depending on insurance overage)
8
Doctor
Beth Plante
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2015, Successful
NPS
10
NPS
10
Age 30 - 36
7 IVF
Unexplained
Income $200K - $499K
Sales Representative
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Plante cares about her patients personally and professionally. She doesn't just follow standard protocol, she researches new innovations and processes to give her patients the best possible outcome. She doesn't sugar coat anything but at the same time it doesn't feel like a low blow when delivering bad news... Low dose stim (due to ohss), ICSI, PICSI... Beth has the most patient centric personality - we never felt like a number to her. She could have let us go to improve her success rates but she kept fighting with us
[Fertility Centers of New England is an] Amazing clinic. Tough to travel to reading for all procedures. Lab is up to date with new technologies (embryoscope, oxygenated labs)... Fcne has a patient portal which makes waiting less torturous - it also makes bad news easier to process... [monitoring appointments were a] Cattle call. Appts would be better... $40,000 out of pocket with dual insurance
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante cares about her patients personally and professionally. She doesn't just follow standard protocol, she researches new innovations and processes to give her patients the best possible outcome. She doesn't sugar coat anything but at the same time it doesn't feel like a low blow when delivering bad news
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Trust her
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Beth has the most patient centric personality - we never felt like a number to her. She could have let us go to improve her success rates but she kept fighting with us
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Low dose stim (due to ohss), ICSI, PICSI,
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Kelly )
Fcne has a patient portal which makes waiting less torturous - it also makes bad news easier to process
Describe your experience with Fertility Centers of New England.
Amazing clinic. Tough to travel to reading for all procedures. Lab is up to date with new technologies (embryoscope, oxygenated labs)
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Cattle call. Appts would be better
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
$40,000 out of pocket with dual insurance
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
My 10th cycle, she suggested an eSET but I refused because we had agreed it was our final attempt and if we had two to transfer, they were both going in.
10
Doctor
Beth Plante
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Successful
NPS
10
NPS
10
Age 30 - 33
2 IVF
2 Embryo Freezing
European
Income $100K - $199K
2nd of 3 Docs
1 IVF With Other Docs
Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Don't expect a lot of one on one attention and hand holding but know that you are still getting excellent and state of the art care... I felt very comfortable working with him [Dr. Hill] because he is incredibly knowledgeable. He was confident in the treatment plan and was right.
Every single nurse on the team knew what was going on with my cycle. I never had to remind anyone what medications I was one or where I was at in the cycle... While there was just a general monitoring time, it ran very smoothly! Only once or twice was I there for more than 15 minutes.
How was your experience with Joseph Hill at Fertility Centers of New England?
I felt very comfortable working with him because he is incredibly knowledgeable. He was confident in the treatment plan and was right. We've had the best outcome one could hope for twice now working with him.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Don't expect a lot of one on one attention and hand holding but know that you are still getting excellent and state of the art care.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
While I didn't have as much interaction with the doctor because I was traveling from out of state the nurses always knew exactly what was going on with me and never confused me with another patient.
Describe your experience with the nursing staff at Fertility Centers of New England.
Every single nurse on the team knew what was going on with my cycle. I never had to remind anyone what medications I was one or where I was at in the cycle. All of my questions(even the dumb ones) were answered quickly and with compassion and understanding.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
While there was just a general monitoring time, it ran very smoothly! Only once or twice was I there for more than 15 minutes. The nurses and techs are very efficient about getting everyone in and out in a timely manner.
10
Doctor
Joseph Hill
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
9
NPS
9
Age 39
3 IVF
3 Egg Freezing
Unexplained
European
Income $500K
Business Executive
3rd of 3 Docs
1 IUI With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Joseph Hill] tends to move quickly through details...He is very matter of fact. We are still undergoing treatment so don't know the results yet. He is great at answering questions when you are with him but hard to get a hold of him when not at an appt...The nursing staff [at Fertility Centers of New England] is good. When you are at appointments they are wonderful and helpful. Sometimes it is a little difficult to get answers through the patient portal...There are several doctors at the clinic and some are better than others. The hours of operation are great and having more than one location provides good flexibility.
The nursing staff [at Fertility Centers of New England] is good. When you are at appointments they are wonderful and helpful. Sometimes it is a little difficult to get answers through the patient portal...There are several doctors at the clinic and some are better than others. The hours of operation are great and having more than one location provides good flexibility.
How was your experience with Joseph Hill at Fertility Centers of New England?
He is very matter of fact. We are still undergoing treatment so don't know the results yet. He is great at answering questions when you are with him but hard to get a hold of him when not at an appt.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
He tends to move quickly through details.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Most of the time the care is great Sometimes it is hard to get a hold of a nurse.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I don't really remember. Sorry
Describe your experience with the nursing staff at Fertility Centers of New England.
The nursing staff is good. When you are at appointments they are wonderful and helpful. Sometimes it is a little difficult to get answers through the patient portal.
Describe your experience with Fertility Centers of New England.
There are several doctors at the clinic and some are better than others. The hours of operation are great and having more than one location provides good flexibility.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Tends to be busy, but if you get there early, there is no wait.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Mine was covered by insurance.
9
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
Unexplained
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Vitiello did a great job treating me like a human rather than just a patient. She explained things so I could understand them without making me feel dumb and she never rushed our appointments. Her personality is a bit quirky, but I really enjoyed her.
The team [at Fertility Center of New England] was always available to answer any questions and never made me feel like I was annoying them...The clinic itself was a bit far away so they coordinated with my local hospital to allow me to go to monitoring appointments there.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello did a great job treating me like a human rather than just a patient. She explained things so I could understand them without making me feel dumb and she never rushed our appointments. Her positive nature was also super helpful during the process. Her personality is a bit quirky, but I really enjoyed her.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
The team was always available to answer any questions and never made me feel like I was annoying them. They were very kind and positive throughout the experience, I had absolute confidence in them and a very high level of comfort.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
The clinic itself was a bit far away so they coordinated with my local hospital to allow me to go to monitoring appointments there. This made a HUGE difference for me, it was an incredible help and time saver.
10
Doctor
Danielle Vitiello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 35 - 37
2 IVF
Male Factor
Unexplained
European
Income $100K - $199K
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I can't speak highly enough of Dr. Hill. When we started treatment I was a bit nervous as I had seen a few ratings where people thought he was "mean". I didn't find this to be the case AT ALL! My guess is is that people didn't like that he was being honest about things.... Dr Hill was WONDERFUL! Honest and to the point but he cares about his patients!
I loved all the staff at FCNE both in the office and during procedures.... Early morning so could be to work on time! Very quick wait!... I can't speak highly enough of Dr. Hill. When we started treatment I was a bit nervous as I had seen a few ratings where people thought he was "mean". I didn't find this to be the case AT ALL! My guess is is that people didn't like that he was being honest about things.
How was your experience with Joseph Hill at Fertility Centers of New England?
I can't speak highly enough of Dr. Hill. When we started treatment I was a bit nervous as I had seen a few ratings where people thought he was "mean". I didn't find this to be the case AT ALL! My guess is is that people didn't like that he was being honest about things.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Book an appointment!
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Dr Hill was WONDERFUL! Honest and to the point but he cares about his patients!
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Fresh Cycle- Failed but eggs frozen Fresh Cycle- Success! Live Birth! Full Term Boy Frozen Cycle- SUccess! Live Birth! Full Term Boy
Describe your experience with your nurse at Fertility Centers of New England.
I loved all the staff at FCNE both in the office and during procedures
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Early morning so could be to work on time! Very quick wait!
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
IVF Assist $7200
10
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
NPS
8
NPS
9
Age 40 - 42
3 IVF
Recurrent Pregnancy Loss
Income $100K - $199K
1st of 2 Docs
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
I felt that she [Dr Danielle Vitiello] was fair and tried her best to help us...I really liked her. We had success with IVF, it wasn't until after the transfer that my body rejected the embryos. The only thing is that she was at times too busy. However her staff did a great job supporting this schedule. [The nursing staff] were awesome! Kathleen was amazing as well, she did all my ultrasounds and was kind and compassionate!
I felt that she [Dr Danielle Vitiello] was fair and tried her best to help us...I really liked her. We had success with IVF, it wasn't until after the transfer that my body rejected the embryos. The only thing is that she was at times too busy. However her staff did a great job supporting this schedule. [The nursing staff] were awesome! Kathleen was amazing as well, she did all my ultrasounds and was kind and compassionate!
How was your experience with Danielle Vitiello at Fertility Centers of New England?
I really liked her. We had success with IVF, it wasn't until after the transfer that my body rejected the embryos. The only thing is that she was at times too busy. However her staff did a great job supporting this schedule.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Be ready for straight talk.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
I felt that she was fair and tried her best to help us.
Describe your experience with the nursing staff at Fertility Centers of New England.
They were awesome! Kathleen was amazing as well, she did all my ultrasounds and was kind and compassionate!
Describe your experience with Fertility Centers of New England.
It gets crowded on weekends because they are the only ones open. Go early for blood work and ultrasound.
8
Doctor
Danielle Vitiello
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Unsuccessful
NPS
0
NPS
0
Age 36 - 37
2 IUI
3 IVF
PCOS
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
South Asian
Income $100K - $199K
2nd of 2 Docs
2 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt she [Dr Danielle Vitiello] should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way...Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
I felt she [Dr Danielle Vitiello] should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way...Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
How was your experience with Danielle Vitiello at Fertility Centers of New England?
I felt she should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Know what you want and don't even people that she will tell you everything you need.be your advocate
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
She was caring
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
Describe your experience with Fertility Centers of New England.
I felt they are not compassionate and didnot take my case seriously.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Not sure as insurance paid
What specific things went wrong at Fertility Centers of New England?
  • Failed to order appropriate test
Describe the specific things that went wrong at Fertility Centers of New England.
Not at all impressed with their overall care
0
Doctor
Danielle Vitiello
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Adaptability
2 of 5
0
Clinic
Fertility Centers of New England
Reading
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
4
Age 36
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Weiss was never prepared for appointments, never really explained anything, and was always late...There were too many red flags and I wish I paid attention to them sooner. It seems like he only has one protocol and does not make many tweaks...I wasted a year of my life, do your research before you get assigned a random doctor....
The monitoring staff and nurses are wonderful at Fertility Centers of New England. They always provided guidance and clarification when needed and were always available...Just make sure you do your research if you are randomly assigned a doctor... [staff] forgot to order one of my medications...they blamed the pharmacy, but when I called the pharmacy, they blamed FCNE. I assume someone forgot to list it on the orders. As a result, I missed two doses.
How was your experience with Robert Weiss at Fertility Centers of New England?
During my first cycle, someone at FCNE forgot to submit an order for Gonal-F, but I received all other medications. When I called FCNE, they blamed the pharmacy, but when I called the pharmacy, they blamed FCNE. I assume someone forgot to list it on the orders. As a result, I missed two doses. I am on a statin for high cholesterol, not once was I told to stop taking it, even though I went over my regular medications with Dr. Weiss several times. I just transferred to a new fertility clinic where they told me to stop taking the statin immediately. Women on statins rarely get pregnant. Dr. Weiss is never prepared for appointments and seems to only use one protocol, don’t waste your time.
What's one piece of advice would you give a prospective patient of Robert Weiss at Fertility Centers of New England?
I wasted a year of my life, do your research before you get assigned a random doctor.
During treatment, were you treated like a number or a human with Robert Weiss at Fertility Centers of New England?
Dr. Weiss was never prepared for appointments, never really explained anything, and was always late.
Describe your experience with the nursing staff at Fertility Centers of New England.
Monitoring staff and nurses were great.
Describe your experience with Fertility Centers of New England.
The monitoring staff and nurses are wonderful at Fertility Centers of New England. They always provided guidance and clarification when needed and were always available. I do regret wasting a year with Dr Weiss. I truly believe he is on the verge of retirement and he is trying to coast along until then. There were too many red flags and I wish I paid attention to them sooner. It seems like he only has one protocol and does not make many tweaks. I also have experience with two other doctors at Fertility Centers of New England. They performed my egg retrieval and transfer. They were wonderful and attentive. Just make sure you do your research if you are randomly assigned a doctor.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
The ladies at monitoring were the best, they made the experience tolerable.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Fertility Centers of New England.
The forgot to order one of my medications, but blamed the pharmacy.
0
Doctor
Robert Weiss
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
Fertility Centers of New England
Reading
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Beth Plante] has amazing bedside manner and made me feel very comfortable. I was very lucky to find her. The only negative is she wasn’t scheduled on the day of my retrieval...Dr Plante was scheduled on the day of my transfer though and I was so happy to have her do it. She is encouraging and a great doctor...IVF with PGS was really the only option...If you prefer female doctors and want one that will be patient with you and caring, Dr Plante is the person to see
the process of doing bloodwork early in the morning and coming into the clinic [Fertility Centers of New England] while it was still dark out felt very lonely and isolating...Bloodwork was quick but ultrasounds [during monitoring] took awhile if you weren’t one of the first to arrive in the morning and put your name on the list...Would have been great to have more face to face interaction with the care team while going in for bloodwork in the early mornings. That piece felt cold and isolating. The women who did the bloodwork were great. It was also very daunting to deal with the injections on my own. Would be great if there was a class to attend where an RN showed your husband how to do it
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante has amazing bedside manner and made me feel very comfortable. I was very lucky to find her. The only negative is she wasn’t scheduled on the day of my retrieval and I didn’t love Dr Weiss, he was kinda odd. Dr Plante was scheduled on the day of my transfer though and I was so happy to have her do it. She is encouraging and a great doctor
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
If you prefer female doctors and want one that will be patient with you and caring, Dr Plante is the person to see
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Dr Plante was amazing but the process of doing bloodwork early in the morning and coming into the clinic while it was still dark out felt very lonely and isolating
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
IVF with PGS was really the only option
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: It was a Care Team )
Dr Plante had her own care team of 5 nurses
Describe your experience with Fertility Centers of New England.
Would have been great to have more face to face interaction with the care team while going in for bloodwork in the early mornings. That piece felt cold and isolating. The women who did the bloodwork were great. It was also very daunting to deal with the injections on my own. Would be great if there was a class to attend where an RN showed your husband how to do it
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Bloodwork was quick but ultrasounds took awhile if you weren’t one of the first to arrive in the morning and put your name on the list
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
$2k
10
Doctor
Beth Plante
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
9
Age 30 - 31
1 IUI
Diminished Ovarian Reserve
Latinx
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
Donor Sperm
LGBTQ+
Neutral
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Beth Plante] is kind and considerate. She is clearly very knowledgeable and I felt that I was in good hands. The office is very timely and efficient so sometimes it felt like she was in a rush...Her communication style is honest and she is willing to answer questions but it also feels like she’s ready to move on...but she always answered all my questions...She knows what’s she’s talking about.
[ Fertility Centers of New England] is very efficient and has great times for tests and appointments. Everyone is very willing to answer questions so don’t be afraid to ask...billing system needs to be updated...Having to call or mail payments is fine, just not current. Make sure you go to the right location as they have multiple. The Boston office is easier to get to than I thought...parking is close!
How was your experience with Beth Plante at Fertility Centers of New England?
Dr. Plante is kind and considerate. She is clearly very knowledgeable and I felt that I was in good hands. The office is very timely and efficient so sometimes it felt like she was in a rush but she always answered all my questions.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Trust her! She knows what’s she’s talking about.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Her communication style is honest and she is willing to answer questions but it also feels like she’s ready to move on.
Describe your experience with the nursing staff at Fertility Centers of New England.
The clinical team communicates very well through the online portal!
Describe your experience with Fertility Centers of New England.
The clinic is very efficient and has great times for tests and appointments. Everyone is very willing to answer questions so don’t be afraid to ask. I do think that their billing system needs to be updated and maybe connected to the portal they already have. Having to call or mail payments is fine, just not current. Make sure you go to the right location as they have multiple. The Boston office is easier to get to than I thought it would be and parking is close!
8
Doctor
Beth Plante
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
4
NPS
4
Age 35 - 36
1 IVF
Unexplained
Income $100K - $199K
Graphic Designer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
She [Dr. Carla DiGirolamo] was informative, knowledgeable and easy to understand. In the end I have my sweet son. However she misdiagnosed an infection as a cyst. The result of which lead to a long period of extreme pain while I saw doctor after doctor trying to find the cause before finally resulting in the loss of my left ovary and Fallopian tube. Not to mention the months and months wasted while she waited to see if the "cyst" would go away on it's own. Strongly feel as though I went to them to get pregnant. They triggered an infection during one of their infertility diagnostic tests, then let that infection get to the point that I lost half my reproductive organs. Not a good feeling!
I had no issues with the monitoring appointments [at Fertility Centers of NE]. They start very early in the morning so that helps with getting in and out and then to work on time. However it makes it hard if you're trying for a second child and live a distance away to make it all work.... Be careful not to get lost in their system. You must stay on top of them and make sure you're getting what they recommend. Plan to call multiple times to follow up. Expect them to schedule appointments just to make further appointments with what seems like something they could have told you on a 2 minute phone conversation.
How was your experience with Carla DiGirolamo at Fertility Centers of New England?
She was informative, knowledgeable and easy to understand. In the end I have my sweet son. However she misdiagnosed an infection as a cyst. The result of which lead to a long period of extreme pain while I saw doctor after doctor trying to find the cause before finally resulting in the loss of my left ovary and Fallopian tube. Not to mention the months and months wasted while she waited to see if the "cyst" would go away on it's own. Strongly feel as though I went to them to get pregnant. They triggered an infection during one of their infertility diagnostic tests, then let that infection get to the point that I lost half my reproductive organs. Not a good feeling!
What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Fertility Centers of New England?
Be careful not to get lost in their system. You must stay on top of them and make sure you're getting what they recommend. Plan to call multiple times to follow up. Expect them to schedule appointments just to make further appointments with what seems like something they could have told you on a 2 minute phone conversation.
During treatment, were you treated like a number or a human with Carla DiGirolamo at Fertility Centers of New England?
I felt "lost in the system" and like my issues had "slipped through the cracks" on more than one occasion. Major mistakes were made.
Describe the protocols Carla DiGirolamo used in your cycles at Fertility Centers of New England and their degree of success.
Can't remember the specifics. It was shots in the tummy, shots in the rear, estrogen patches, progesterone ... On my frozen embryo transfer, the first attempt was postponed because of early ovulation, started 20 units lupron & 1 baby asprin every night for 10 days. Day 9 was told estrogen level was low, added pill insertion to meds. Then it was 2 estridoil pills morning, noon & night and then 1ML shot of Progesterone at night starting on embryo transfer day and continuing through the first 10 weeks of pregnancy.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nursing staff were all nice. No issues.
Describe your experience with Fertility Centers of New England.
I got lost in their system. Their seemed to be a breakdown between their billing dept and insurance company and the doctor. Resulting in me waiting UNNECESSARILY for I think it was about 6-8 months for my birthday to begin treatment, per Emily in their billing dept. only for the Doctor to tell me that was a mistake on the billing persons part and we could have started sooner.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
I had no issues with the monitoring appointments. They start very early in the morning so that helps with getting in and out and then to work on time. However it makes it hard if you're trying for a second child and live a distance away to make it all work.
Describe the costs associated with your care under Carla DiGirolamo at Fertility Centers of New England.
Very reasonable as my health insurance covered the treatment aside from co-pays.
Describe Carla DiGirolamo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I think she leans towards transferring one, though it probably depends on the patient and situation. She was informative about the risks associated with multiples.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Centers of New England.
I already covered most of the major issues in previous comments. I don't care to re-write everything
4
Doctor
Carla DiGirolamo
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
5 of 5
4
Clinic
Fertility Centers of New England
Westborough
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2013 - 2014, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Tubal Blockage
Uterine Fibroids
Income $50K - $99K
1st of 2 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
The individualized care and treatment plan ... AND the doctor [Dr. Beth Plante] and staffs' willingness to actually listen to me - the patients' concerns - was a breath of fresh air and huge relief for someone going through something like this. The treatment plan was tailored to MY needs as an individual and not some checklist... I chose 2 embryos to be implanted which resulted in a fraternal twin live birth... I was not aware that FCNE did not hold any of the left over embryo's. I found out too late that I had to arrange all of that. :( and now the original donor has had his vials destroyed due to an unforeseen genetic circumstance and my hopes of full siblings are gone.
Overall very satisfied and happy with everything. The ONLY thing... is that I was not aware that FCNE did not hold any of the left over embryo's. I found out too late that I had to arrange all of that. :( and now the original donor has had his vials destroyed due to an unforeseen genetic circumstance and my hopes of full siblings are gone. I now know the gene involved and could have had the embryo's tested. However, the chances of full siblings were destroyed forever when they neglected to inform me that at the end of my cycle - if arrangements were not made by me (which I did not know) the embryos also will be destroyed. :( so very upset over this 1, albeit just 1, but very important detail!!
How was your experience with Beth Plante at Fertility Centers of New England?
Overall very satisfied and happy with everything. The ONLY thing...and it is a biggie.... is that I was not aware that FCNE did not hold any of the left over embryo's. I found out too late that I had to arrange all of that. :( and now the original donor has had his vials destroyed due to an unforeseen genetic circumstance and my hopes of full siblings are gone. I now know the gene involved and could have had the embryo's tested. However, the chances of full siblings were destroyed forever when they neglected to inform me that at the end of my cycle - if arrangements were not made by me (which I did not know) the embryos also will be destroyed. :( so very upset over this 1, albeit just 1, but very important detail!!
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
to include EVERY possible detail from donor, retrieval, implantation, etc. and what happens AFTER. I was not informed about what would happen to the embryos left over and unaware that the arrangements to preserve them was solely up to me.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
The individualized care and treatment plan ... AND the doctor and staffs' willingness to actually listen to me - the patients' concerns - was a breath of fresh air and huge relief for someone going through something like this. The treatment plan was tailored to MY needs as an individual and not some checklist. Love FCNE and Dr. Plante!
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
I did not want to go round after round and guessing. I advised Dr. Plante that I want the highest percentage of 1)implantation and 2) live birth. So IVF with egg retrieval it was. Off hand I can't recall the exact drug names but we did start with birth control and egg stim hormone injections. followed by stim to mature and release for retrieval. then IVF and 5 day implantation. After implantation injections of 2 different hormones to retain pregnancy and development. This was my first pregnancy. First Fertility treatment/round and I chose 2 embryos to be implanted which resulted in a fraternal twin live birth.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: :( can't remember. )
FCNE uses off site blood and u.sound monitoring centers. The 2 ladies at my center were absolutely the best!!! Their calmness and ease..put me to calm my nerves and relax me. Their compassion and bedside manner was a beautiful thing to see in this day and age of sterile healthcare.
Describe your experience with Fertility Centers of New England.
I know at the initial consultation there is a ton of information to go over and discuss. Things can get lost in translation or just in the flood of information getting passed. Perhaps a "follow up" in the consultation could occur and go over the specifics NOT covered by this clinic....like FCNE NOT preserving my left over embryos after my implantation procedure. Perhaps, informing the patients of their options where this is concerned and providing a timeline as far as when this all HAS to happen. Also, perhaps providing local cryobank information (as I received my donor from all the way across country) to expedite preservation of embryos. I'm not sure as I am not sure of the policy and procedures of FCNE where this is concerned. I did know that they themselves were not a cryobank and for donor parts informed me of where to obtain things but the post procedural information of things fell a little short.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
They use off site monitoring and the hours are very limited to morning hours only. Very difficult for someone that - not only worked the overnight shift but also overlapped with their hours. I did NOT want my employer to question me and was very difficult to take care of both needs to attend my monitoring appointments but also my work schedule.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
I know my insurance covered the majority of the costs.... there was a bill that popped up almost a year later, that I thought was covered but apparently because it was an "additional procedure" (uterine fibroids removed) there was a cost that I was unaware of.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I thought this would be my "one shot deal" so for ME - I chose to have 2 embryo's implanted. My thoughts were that I did not want to go through "all of this, implant just 1 and then have it not take. But did 2, and if both took, I could deal with 2" (almost 2 years later...had I known...LOL ;) ) I love that from the past history of fertility treatments, centers have learned and limit the number of embryos implanted. Not just for mom but also for offspring and preserving the health and wellness of each. I love that FCNE limits that number to 3 at most and that is only with past failures/complications from previous attempts. They did allow me to do 2 - at my choosing. and repeatedly asked if this was something I was sure of...even at the time of implantation. Their attention to care and well-being of mom and potential babies was well received and appreciated.
What specific things went wrong at Fertility Centers of New England?
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Fertility Centers of New England.
As I stated before...the ONLY thing..albeit very major thing was their neglect on informing me of the post procedural information pertaining to AFTER the transfer of embryos - what my options were with the left over embryos. AND the fact that it was up to ME to make these arrangements - and that FCNE was unclear as to the timeline the "left over" embryos care needed to be taken care of.
10
Doctor
Beth Plante
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Westborough
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 31 - 33
1 IVF
Male Factor
PCOS
Income $50K - $99K
Teacher
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We were pleased that dr Hill was willing to transfer two day 5 embryos. Which resulted in Singleton birth...genuinely cares and wants success for his patients. He’s thorough and has amazing bedside manner... is Extremely knowledgeable , compassionate and thorough. Will take his time to explain it until you understand and will explain it many times again without hesitation or annoyance. His experience is vast and his attention to individual patient detail exceptional. You are not a number. He treats you as if you were his own family.
8400 for IVF wifh icsi [at Fertility Centers of New England]...Clinic is very organized , the online patient portal is easy to use and quick means of communication. You have response within a couple hours typically. As they are so familiar with the protocol consultation and treatments have minimal wait time compared to other clinics. The only thing I missed is having a after hours number to call If you experience problems post retrieval and transfer
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr Hill is Extremely knowledgeable , compassionate and thorough. Will take his time to explain it until you understand and will explain it many times again without hesitation or annoyance. His experience is vast and his attention to individual patient detail exceptional. You are not a number. He treats you as if you were his own family.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Trust him. He knows what he is doing.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Dr Hill genuinely cares and wants success for his patients. He’s thorough and has amazing bedside manner
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Agnostic protocol, TESA , IVF wifh icsi
Describe your experience with the nursing staff at Fertility Centers of New England.
Nursing staff was distant and distracted. I’m unsure if it was due to workload or if they just didn’t care as much about patient relationships as the doctors do.
Describe your experience with Fertility Centers of New England.
Clinic is very organized , the online patient portal is easy to use and quick means of communication. You have response within a couple hours typically. As they are so familiar with the protocol consultation and treatments have minimal wait time compared to other clinics. The only thing I missed is having a after hours number to call If you experience problems post retrieval and transfer
Describe your experience with your monitoring appointments at Fertility Centers of New England.
It was drop in basis. First come first served. Blood work wait was minimal at times there was a wait for ultrasound. Overall well designed though
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
8400 for IVF wifh icsi
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
We were pleased that dr Hill was willing to transfer two day 5 embryos. Which resulted in Singleton birth
10
Doctor
Joseph Hill
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Westborough
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5